10 jobs found

IT Executive Support Specialist The IT Executive Support Specialist is responsible for delivering high-quality technical support and exceptional service to the executive leadership team within our organization. This pivotal role requires a combination of technical expertise, outstanding communication skills, and a strong commitment to meeting the unique technology needs of our executives. As the primary point of contact for executive-level IT issues, the successful candidate will play a critical role in enabling our leadership team to achieve their strategic objectives efficiently. Key Responsibilities: • Executive Support: Provide personalized and timely technical assistance to the executive leadership team, including C-level executives and their direct reports. Offer a white-glove experience to ensure that executives' technology-related needs are met with the highest level of satisfaction. • Troubleshooting and Issue Resolution: Diagnose and resolve complex hardware, software, and network issues encountered by executives, both remotely and on-site. Troubleshoot problems with devices, applications, and connectivity, ensuring minimal disruption to their workflow. • End-User Training: Conduct one-on-one or group training sessions for executives to enhance their technical skills, improve efficiency, and promote the effective utilization of IT resources. • Device Management: Manage the inventory, configuration, and deployment of executive devices, such as laptops, smartphones, tablets, and other technologies, ensuring they meet security and compliance standards. • Security and Data Protection: Implement and maintain robust security measures to safeguard executive devices, sensitive information, and company data. Stay updated on the latest cybersecurity trends and recommend enhancements to protect against potential threats. • Vendor Management: Coordinate with external vendors and service providers to resolve escalated technical issues and ensure compliance with service level agreements. • Executive Technology Roadmap: Collaborate with the IT leadership team to develop and execute a strategic technology roadmap tailored to meet the specific requirements of the executive team. • Proactive Monitoring: Monitor and analyze executive systems and applications to identify potential issues before they impact productivity. Take preventive measures and implement best practices to enhance the overall IT support experience. • Documentation: Maintain comprehensive and up-to-date documentation, including troubleshooting guides, knowledge base articles, and executive-specific IT procedures. • Continuous Improvement: Stay abreast of the latest IT trends, tools, and techniques relevant to executive support. Continuously evaluate and enhance the IT support process to optimize efficiency and effectiveness. Requirements: • Bachelor's degree in Information Technology, Computer Science, or a related field. • Proven experience (5 years) providing executive-level IT support in a large enterprise environment. • In-depth knowledge of operating systems (e.g., Windows, macOS, Linux) and productivity suites (e.g., Microsoft Office, Google Workspace). • Familiarity with networking principles, mobile devices, and remote connectivity solutions. • Strong problem-solving skills and the ability to think critically under pressure. • Exceptional interpersonal skills, enabling effective communication with executives and stakeholders at all levels. • Demonstrated ability to handle confidential and sensitive information with the utmost discretion. • IT certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP) are preferred. • Availability for occasional after-hours and weekend support, if needed. • Flexibility to travel for on-site support or training as required.

Senior Executive IT Support Specialist The Senior Executive IT Support Specialist (White Glove / VIP Support) is a high-visibility, customer-focused role responsible for delivering exceptional technical support to executive leadership, senior management, and key business stakeholders. Acting as the face of IT across the organization, this role ensures a seamless technology experience, proactive issue resolution, and a high standard of professionalism. The specialist combines deep technical knowledge with outstanding communication skills, representing the IT department with excellence. Senior Executive IT Support Specialist Key Responsibilities VIP & White Glove Support (Primary Responsibility): Provide personalized, premium-level support to executives, senior leaders, and VIP users. Offer on-site, remote, and direct support during critical meetings, presentations, town halls, and executive sessions. Manage and proactively maintain VIP devices: laptops, mobile phones, conferencing equipment, peripherals, and collaboration tools. Prioritize urgent VIP incidents and ensure immediate, high-quality resolution. Track recurring issues and propose long-term solutions to enhance the VIP technology experience. Ensure confidentiality and discretion when handling sensitive data and executive workflows. Serve as the Face of IT: Represent the IT Support organization professionally to employees across all levels of the business. Build trust through clear communication, ownership, and proactive engagement. Participate in cross-department interactions, reinforcing IT s role as a strategic, service-oriented partner. Provide updates, insights, and feedback to IT leadership regarding user sentiment and technology challenges. Promote IT initiatives, policies, and best practices in a friendly, approachable manner. Drive a culture of service excellence, customer focus, and reliability. Technical Support & Troubleshooting: Deliver Tier 2 support for hardware, software, networking, collaboration tools (Teams, Zoom), and workplace technologies. Diagnose complex issues and coordinate with internal IT teams (End-Client Architecture, Security, Networking, Applications) to ensure timely resolution. Perform workstation deployments, upgrades, imaging, and configuration. Support meetings, video conferencing rooms, and all AV/VC equipment. Maintain accurate documentation in ticketing systems and follow ITIL-aligned processes. Operational Excellence: Maintain strong knowledge of company systems, services, and device standards. Track and maintain assigned IT assets ensuring proper lifecycle, inventory accuracy, and compliance. Follow all IT policies, security standards, and operational procedures. Contribute to continuous improvement of support processes and playbooks. Provide clear written communication, including follow-ups, user updates, and internal documentation. Senior Executive IT Support Specialist Required Qualifications 6+ years of experience in IT Support / Service Desk / Deskside Support roles in corporate or enterprise environments. 3+ years of experience directly supporting executives, board members, and other VIPs. Bachelor s degree in Information Technology, Computer Science, or equivalent experience. Strong understanding of networking and network troubleshooting. Demonstrated experience supporting executives, management, or VIP users. Expertise in Windows, Microsoft 365, Zoom, and iOS platforms. Strong knowledge of Windows/Mac OS, Microsoft 365, Teams, mobile OSs, laptops, AV systems, and enterprise tools. Excellent communication, patience, and customer service orientation. Ability to work under pressure, manage multiple priorities, and handle sensitive information. Professional presence and polished interpersonal skills. Senior Executive IT Support Specialist Preferred Qualifications Certifications such as CompTIA A+, Network+, ITIL Foundations, or Microsoft/Apple credentials. Experience supporting executive meetings, board sessions, and off-sites. Background in ITSM or Agile environments focused on service improvement. Senior Executive IT Support Specialist Key Competencies High service orientation and empathy. Strong sense of ownership and accountability. Professional communication (verbal, written, and in-person). Technical troubleshooting excellence. Discretion and confidentiality. Proactive problem solving. Ability to calmly handle high-pressure scenarios.

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Amit at or Vijay at Title: Endpoint Engineer - Hybrid (2 Openings) Duration: 6 Months Location: Onsite, Palo Alto, CA Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Role Summary This is an onsite contract role based at client's Palo Alto Headquarters. The Endpoint Engineer is responsible for the design, implementation, and ongoing management of the organizations device ecosystem. This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and zero-touch experience for our global workforce. You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure. Technical Environment Apple (macOS and iOS): Jamf Pro Windows and Android: Microsoft Intune / Endpoint Manager Virtual Desktop: Amazon WorkSpaces (AWS) Scripting: PowerShell, Bash, Python Key Responsibilities 1. Unified Endpoint Management (UEM) Daily Operations: Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stability. Service Desk Escalation: Serve as the final point of contact and subject matter expert for service desk escalations related to complex endpoint issues. Apple Fleet: Architect and maintain the Jamf Pro environment for all macOS and iOS devices. Manage configuration profiles, policies, and patch management. Windows and Android: Lead the administration of Microsoft Intune, ensuring robust policy application, security baselines, and application delivery. Provisioning: Manage Apple Business Manager (ABM) and Windows Autopilot to deliver a true zero-touch deployment experience. 2. Virtual Desktop Infrastructure (VDI) Administer and optimize Amazon WorkSpaces. Manage WorkSpaces directories, custom bundles, and image creation/maintenance. Troubleshoot connectivity and performance issues within the AWS ecosystem. 3. Automation and Engineering Develop and maintain sophisticated scripts in PowerShell and Bash to automate manual tasks and integrate system APIs. Build and maintain a library of packaged software (dmg, pkg, msi) for silent deployment. Implement automated reporting for hardware inventory, license compliance, and security auditing. 4. Security and Compliance Enforce endpoint security standards, including FileVault/BitLocker encryption and EDR agent health. Partner with Security teams to remediate vulnerabilities across the endpoint fleet. Required Qualifications Experience: Minimum 3-5 years in an Endpoint Engineering or MDM-focused role. Jamf Mastery: Proven experience managing both macOS and iOS at scale via Jamf Pro. Intune Proficiency: Experience managing Windows environments through Microsoft Endpoint Manager. VDI Expertise: Hands-on experience with Amazon WorkSpaces administration. BYOD Deployment: Experience deploying and managing a Bring Your Own Device (BYOD) program for personal mobile phones (iOS/Android). Advanced Scripting: Ability to write and debug Bash and PowerShell scripts from scratch. Identity: Understanding of Okta or Azure AD (Entra ID) as it relates to device enrollment and SSO. Education and Certifications Bachelors degree in Computer Science, IT, or equivalent professional experience. Relevant certifications (e.g., Jamf 200/300, Microsoft MD-102, or AWS Certified Cloud Practitioner) are a plus. Bonus: AI Tool Deployment Experience As client continues to expand its AI-powered workforce tooling, experience deploying and managing enterprise AI tools is a strong differentiator for this role. Candidates with hands-on experience rolling out any of the following will stand out: Enterprise AI Search and Knowledge Tools Experience deploying Glean or similar AI-powered enterprise search platforms, including connector configuration, SSO integration (Okta/Azure AD), and end-user onboarding at scale. Agentic AI Coding Tools Familiarity with deploying Claude Code or GitHub Copilot to engineering teams including managing licensing, IDE plugin distribution via MDM (Jamf/Intune), and API key or credential management through secure vaulting solutions. AI Productivity and Workflow Automation Tools Experience rolling out AI desktop or productivity agents such as Claude Cowork, including packaging and silent deployment, managing update cadences, and coordinating with IT Security to ensure compliance with data handling policies. General AI Deployment Best Practices Understanding of the endpoint and identity considerations unique to AI tools: network allowlisting for LLM API endpoints, DLP policy tuning for AI-generated content, user provisioning workflows, and communicating rollout plans across IT, Security, and end-user teams. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. IOS, macOS, VDI Expertise, BYOD

Category:: Professional Subscribe:: Department:: Information Technology Services - 02007 Locations:: Albany, NY Posted:: Sep 10, 2025 Closes:: Open Until Filled Type:: Full-time Ref. No.:: WF240297r Position ID:: 192683 About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Job Description: Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for a Desktop and Mobile Computing (D&MC) Senior Endpoint Management Specialist. ITS manages and supports nearly 7,000 university-owned faculty/staff, classroom, conference room, and research lab desktops and mobile devices. The D&MC Endpoint Management Specialist is a senior position that is key to continuous improvement and delivery of services in this large-scale operation. The D&MC Senior Endpoint Management Specialist is a subject matter expert in desktop and mobile computing and provides technical leadership within service teams. They address and resolve complex and non-standard requests and issues. They develop and maintain strong expertise in enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) and steer the selection and usage of each in achieving ITS' goals and adhering to ITS' principles and standards. The D&MC Senior Endpoint Management Specialist understands the importance of well-defined processes and promoting their adoption across large service teams to successfully manage the pace and volume of work required to support thousands of devices. The successful Senior Endpoint Management Specialist independently identifies process challenges and recommends and assists in implementing actionable improvements and solutions to the D&MC Manager. They monitor the flow of real-time work and act to address operational problems. Under the leadership and direction of the D&MC Manager, the Senior Endpoint Management Specialist is responsible for ensuring internal and customer-facing documentation is created, accurate, and updated regularly. They understand the value of documentation in promoting clarity and cohesion for large service teams. Primary Responsibilities: Enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) Ensure that all enterprise desktop and mobile device management applications and tools are maintained, and versions updated in a timely fashion and adhere to ITS standards, controls, security policies and procedures. Build and maintain advanced technical expertise in ITS' enterprise desktop and mobile device management applications and tools. Stay abreast of advances in the field and steer technical direction in D&MC, following ITS' architecture review protocols. Asset inventory maintenance, cyclical planning, budgeting, and related projects Develop and maintain a strong understanding of how the inventory data structure, operational processes to add/remove/update records, inventory dashboards and reports, and project workload planning all play a role in planning cyclic replacement of all D&MC assets. Regularly report on anomalies and potential problems in the asset inventories for all supported services and work to resolve. Maintain, provide reports and update replacement schedule and replacement cost fields in the asset inventories for all supported service areas to support budgeting and planning processes. Endpoints service standards, efficient operations and consistent user experiences Provide subject matter expertise, oversee and continuously evaluate hardware and software deployment and support processes, their effectiveness and recommend improvements. Determine and document the standard workstation and printer models and configurations for various use cases including fac/staff, classrooms, conference rooms, research labs; refresh standards, as needed. Oversee the internal and external documentation and maintain all approved desktop and mobile computing standards for the University. Regularly report on workstation hardware, operating systems, software, and printers at risk or outside of defined standards and work to resolve. Determine and document operating system versions used for deployments; determine and manage upgrade cycles. Provide day-to-day operational oversight of operations and service offerings Prepare technical diagrams, configuration logs, process maps, internal and external knowledge base articles, and other documentation, as needed. Provide subject matter expertise, technical support and collaborate across ITS teams and on projects to identify problems, devise creative solutions, and implement proposed recommendations. Other reasonable duties as assigned. Project Management Serve as Project Manager on D&MC projects. Actively participate, as needed, in ITS projects related to your service(s). Functional and Supervisory Relationships: Reports to: Manager of Desktop and Mobile Computing Services Supervises the following positions: None Interacts with: ITS staff; faculty and staff in academic, research, and business units; external vendors/contractors/consultants; peer institutions Job Requirements: Excellent interpersonal, oral, and written communication skills. Organize work, prioritize tasks, and manage multiple and changing priorities. Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation. Report to campus in-person on Mondays, Wednesdays, Fridays, and as needed. This position is eligible to telecommute on Tuesdays and Thursdays, following a probationary period and with supervisor approval. Requirements: Minimum Qualifications: A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization, or at least 6 years of full-time professional experience related to the role. Minimum of 3 years' experience building operating systems and application deployments in a large, complex environment. Minimum of 3 years' experience documenting deployment processes that can be replicated/implemented by field staff. Minimum of 3 years' experience supporting desktops and mobile devices, IT operations, or systems administration addressing and resolving issues escalated for higher level support. Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role Preferred Qualifications: Minimum of 3 years' experience using Microsoft Endpoint Configuration Manager (MECM); for operating system deployments, application packaging and deployment, and workstation security/patch management. Minimum of 3 years' experience using and maintaining active directory and group policy. Minimum of 3 years' experience developing and continuously maintaining technical documentation within a knowledge base repository. Experience configuring and managing a Microsoft mobile device management (MDM) system such as Microsoft Intune. Experience configuring and managing an Apple mobile device management (MDM) system such as Jamf Pro. Experience using PowerShell (or similar scripting language) to manage workstations, users, AD. Experience using and supporting workstations running Linux operating systems. Working Environment: Typical office environment Additional Information: Professional Rank and Salary Grade: Senior Programmer/Analyst, SL-4, $85,000-$95,000 Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that UAlbany is not an E-Verify employer. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format PDF by clicking this link Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed . click apply for full job details

SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Job Description SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Category Charles River Campus > Professional Job Location BOSTON, MA, United States Tracking Code Posted Date 1/7/2026 Salary Grade Grade 49 Expected Hiring Range Minimum $100,000.00 Expected Hiring Range Maximum $115,000.00 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Type Full-Time/Regular Are you ready to be at the forefront of research and innovation on a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty, staff, and students. We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners. Required Skills Please note: This is an onsite position and may require occasional evening, weekend, and/or holiday hours. Requirements: 8+ years of progressively responsible experience with AV/IT technology in a support role. Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree) Valid driver's license. Ability to lift moderately heavy equipment (up to 75 pounds). AVIXA CTS or CTS-I certification(s) preferred. Technical Qualifications: Crestron programming, troubleshooting, Simple, HTML5 DSP Biamp Configuration Dante Configuration & Setup Audio Commissioning AVoIP (Quality of Service) Virtual Control - VC4 (Programming, Loading, Setup, Linux) Install/Configure - Zoom/Teams Rooms AV Networking Cable Termination RS-232 Familiarity with enterprise management software (e.g., Crestron XIO or Fusion) Working knowledge of digital signage solutions (e.g., Appspace) Experience with ticketing systems (e.g., ServiceNow) Programming or commissioning experience in professional audio/video integration preferred Soft Skills: Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers. Ability to learn and support new technology quickly. Excellent interpersonal communication and strong customer service skills. Ability to work productively in cross-functional teams and independently. Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making. Willingness to train and share knowledge with other team members. Boston University Offers an Excellent Benefits Package: Time Off: Generous time off, paid intersession break, and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance: Competitive tuition assistance program for yourself and family members. Transportation: Discounted MBTA pass and additional commuting options. Wellness: Programs and classes at little or no cost, including workshops and personal counseling. More information at ( ). Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston. Public Service Loan Forgiveness Pet Insurance Our Mission: To provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community at Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff's personal and professional growth. We promote staff learning through lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges various events throughout the year, including nights at Lucky Strikes Boston, karaoke nights, BU hockey games, nights at Symphony Hall, pancake breakfasts, and department holiday lunches. If you require a reasonable accommodation to complete the employment application process, please contact the Equal Opportunity Office at . required. technology environment. Experience with Lecture Capture technology is highly preferred. Master's Degree in related discipline preferred. Certified Technology Specialist (CTS) certification preferred. Must hold a valid driver's license. Must be able to lift moderately heavy equipment (up to 75 pounds). Technical Expertise: Strong experience with lecture capture technology (Echo360 experience preferred.) Knowledge of Echo System Architecture, cradle to grave content lifecycle, system functions, integration options, ESS user interface and more preferred. Equipment expertise includes LCD and/or DLP projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems. Experience with sound reinforcement and lighting set ups. Experience maintaining and programming Crestron and Extron systems. ITIL Foundations Certification preferred. Working knowledge of digital signage solutions such as Visix. Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies, video streaming protocols (i.e. RTP, UDP, RTSP, HLS, RTMP, MPEG-DASH), and video codecs (i.e. H.264, MPEG2, vp8, ProRes) required. Knowledge of TCP/IP, LAN/wireless networking principles and application protocols, i.e. HTTp, HTTPS, SMTP, and FTP. Familiarity with LDAP, CAS, & Shibboleth technologies. Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion). Demonstrable application experience of working with the following technologies: Oracle, MS SQL Server 2005/2008 and MySql databases. Knowledge of programming, scripting, and use of regular expressions with technologies such as Perl, Powershell, Bash, etc. Program and configure AV equipment such as media control systems (AMX/Crestron/Extron), DSPs, matrix mixers and switchers, codec's. Program and configure systems with consultant driven designs as well as developing designs from scratch from client requirements. Interface with consultants, vendors, general contractors, electrical contractors and other partners. Demonstrating creative solutions to help differentiate LETS and the IT Help Center. At least two years of programming or commissioning experience in the professional audio/video integration preferred. Working knowledge of media management systems such as Kaltura. Experience supporting computer hardware and software including Windows and OSX operating systems, desktop business applications, various specialized applications, peripherals and mobile devices. Experience with WordPress and web site content management and development. Soft Skills: Must follow procedures and keep accurate records of incidents and requests while working in the field. Strong writing and organizational skills required. Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers. Learn and support new technology quickly. Must possess excellent interpersonal communication skills. Strong customer service skills absolutely necessary. Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment. Interact with all levels of an organization in a professional, diplomatic and tactful manner. Work well with external vendors. Work well with both primary and dotted line reporting in a matrix environment. Work productively in cross-functional teams and/or resourcefully and independently as an individual. Must possess the ability to work autonomously and maintain control in rapidly changing situations. A high level of independent decision making is absolutely. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Required Skills Job Location: BOSTON, MA . click apply for full job details

Senior IT Support Specialist, Client Services, Wharton School University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title Senior IT Support Specialist, Client Services, Wharton School Job Profile Title Information Technology Support Specialist B Job Description Summary The Client Technology Services - Client Support team provides high-level, user-focused, technical support services to Wharton administrative departments. We work with an emphasis on triage and escalation, initial assessment, research, and resolution of incidents and requests to minimize disruption of Wharton business. We are always seeking to find new ways to deliver the highest level of support and technical guidance possible for the staff members, events, and initiatives we support. Job Description Responsibilities for IT Support Specialist include: As an IT Support Specialist, you will diagnose and resolve technical problems with computing hardware, software, and network services, and complete project work as assigned. You will strive to create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution, communicating promptly on progress, and handling clients with a client-focused professional attitude. It is your job to ensure the end-to-end customer experience is as positive and pleasant for those we work with and for and provide a single point-of-contact for the client. Collaboration across the Client Services and rest of the Client Technology Services team is expected. Responsibilities for Senior IT Support Specialist position include: In addition to the above duties, you will be a senior member of the team and will function as an escalation-point for more complex issues as well as provide a higher level of technical capability and curiosity. You will also be tasked with identifying issues as high impact or ongoing problems and be responsible for assessing, handling, and developing resolutions. Assist the Solutions Development and Implementation team with the deployment, administration, and maintenance of servers and shared services for the administrative staff of the Wharton School. You will be encouraged to participate in cross-department and cross-university teams to evaluate, establish, and/or deploy new technologies and processes for the school, such as participating in evaluation teams, the Super User Group, special interest groups, service teams, and more. Occasional weekend and off-hours support for special events, including alumni weekend, and graduation may be required. On-call contact may be required during non-business hours as well, to respond to urgent, high priority, and escalated service issues or outages. This includes the potential for both evening and weekend hours. Experience requested for these positions: Experience with a variety of desktop operating systems, including Windows and Mac OS; mobile operating systems, and a wide variety of software applications, including Microsoft Office, anti-virus, and software utilities. Effective interpersonal skills, excellent social skills, independent problem-solving and decision-making, self-direction, and ability to handle a complex workload all while keeping integrity at the forefront. Excellent customer service with the ability to exercise excellent judgment, tact, confidentiality and diplomacy in all interactions with the Wharton community. ITIL/ITSM experience a plus. IT Support Specialist Qualifications: Bachelor's degree and a minimum of 1 year of experience in a computer / user support environment or the equivalent combination of education and experience. Demonstrated technical troubleshooting ability. Ability to work both independently and as a member of a team Senior IT Support Specialist Qualifications: Proven advanced technical troubleshooting ability. Bachelor's degree and a minimum of 3 years of experience in a computer / user support environment or the equivalent combination of education and experience. Demonstrated advanced technical troubleshooting ability. Ability to work both independently and as a member of a team as well as taking a leadership role when required. Job Location - City, State Philadelphia, Pennsylvania Department / School Wharton School Pay Range $43,919.00 - $73,000.00 Annual Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars. Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions. Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting. Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance. Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally. University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free. Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff . click apply for full job details

Job Title: End-User Computing Lead Specialist Location: Minot, North Dakota Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Description We are seeking an experienced End-User Computing (EUC) Lead Specialist to oversee and manage enterprise-level end-user technology services. The ideal candidate will lead the strategy, architecture, implementation, and support of desktops, laptops, mobile devices, virtual desktop environments, and workplace productivity solutions. This role requires strong leadership, technical expertise, and hands-on experience in large and complex environments. The EUC Lead Specialist will collaborate with cross-functional IT teams, business stakeholders, and vendors to ensure reliable, secure, and scalable user experiences across the organization. This role focuses on optimization, automation, standardization, service excellence, and continuous improvement in end-user computing. Key Responsibilities Lead the design, deployment, and lifecycle management of EUC technologies including endpoints, VDI, MDM, and application packaging. Manage end-user computing platforms such as Microsoft 365, Intune, SCCM/MECM, Active Directory, Azure AD, and collaboration tools. Oversee device standardization, provisioning, patching, performance tuning, and security compliance. Provide technical leadership in the rollout of Windows OS upgrades, hardware refreshes, and enterprise tooling. Establish and enforce EUC standards, best practices, governance policies, and service quality metrics. Ensure effective incident, problem, and change management for EUC services. Partner with cybersecurity teams to align with security controls and compliance requirements. Drive automation initiatives to improve operational efficiency. Manage vendor relationships and coordinate hardware/software procurement and licensing. Lead and mentor support engineers and service desk teams to improve end-user experience. Conduct root cause analysis, prepare technical documentation, and deliver executive-level reporting. Support remote work technologies and collaboration platforms to maintain productivity. Required Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience Minimum 12+ years of IT experience with at least 6 years focused on End-User Computing leadership. Strong knowledge of Windows OS, Microsoft 365, Azure AD, Intune, SCCM/MECM, Autopilot, VDI (Citrix/VMware Horizon), and endpoint security tools. Hands-on expertise with device provisioning, mobile device management, imaging, patching, and application deployment. Experience managing collaboration platforms such as Teams, SharePoint, and OneDrive. Solid understanding of networking fundamentals, identity management, and security compliance frameworks. Proven experience with ITIL processes and service delivery management. Excellent problem-solving, communication, leadership, stakeholder management, and documentation skills. Ability to manage large-scale enterprise environments and lead modernization initiatives. Preferred Qualifications Professional certifications such as ITIL, Microsoft 365, Azure, Citrix, or VMware. Experience with Zero Trust and modern endpoint security strategies. Knowledge of automation/scripting using PowerShell or similar tools.

Job Title: SAP Fiori Lead Specialist Engineer Location: San Jose, CA Experience Required: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Description We are seeking an experienced SAP Fiori Lead Specialist Engineer with extensive hands-on expertise in designing, developing, and implementing SAP Fiori applications within large enterprise environments. The ideal candidate should have strong SAP UI5, Fiori Elements, OData services, and SAP S/4HANA integration skills along with a solid understanding of SAP BTP, workflow, and security concepts. This is a senior-level role requiring leadership abilities, solution architecture experience, and the ability to collaborate closely with business stakeholders and technical teams. Key Responsibilities Lead the end-to-end design, development, and deployment of custom and standard SAP Fiori applications. Architect scalable Fiori solutions integrated with SAP S/4HANA, ECC, and SAP Business Technology Platform. Develop and enhance SAP UI5 applications using JavaScript, HTML5, CSS, JSON, XML, and OData services. Collaborate with functional and backend ABAP teams to design OData services and application interfaces. Perform application performance optimization, debugging, issue resolution, and enhancements. Drive user experience improvements aligned with business requirements and UI/UX best practices. Oversee system upgrades, patches, testing cycles, and production support activities. Work with stakeholders to gather requirements, translate them into technical specifications, and deliver high-quality solutions. Ensure secure access, authentication, and role-based authorization setup for Fiori applications. Mentor team members, provide code reviews, and lead delivery efforts across multiple projects. Required Qualifications 12+ years of overall IT experience with 7+ years of hands-on SAP Fiori/UI5 development expertise. Proven experience with SAP UI5, SAP Fiori Elements, Smart Controls, and OData service development. Strong knowledge of SAP S/4HANA and SAP Gateway architecture. Experience integrating Fiori apps with SAP BTP, Workflow, CAP, and launchpad configurations. Proficiency in JavaScript, CSS, HTML5, JSON, XML, and responsive UI design principles. Experience in debugging, troubleshooting, and performance tuning of SAP Fiori/UI5 applications. Strong understanding of SAP security, roles, and authorization concepts for Fiori applications. Hands-on experience working in Agile delivery environments and DevOps CI/CD processes. Excellent communication, problem-solving, and stakeholder management skills. Preferred Skills Experience with SAP Mobile Services, MDK mobile development, or hybrid app frameworks. Knowledge of SAP CAP, RAP Model, and Node.js or Java development on SAP BTP. Background in UX research, usability testing, wireframing, and prototyping tools. Experience leading technical teams and managing enterprise-scale SAP program deliveries. Familiarity with Solution Manager, Jira, ServiceNow, and version control tools such as Git.

Job Title: Mobile Application Lead Developer Specialist Location: Boulder, Colorado Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Description We are seeking a highly experienced Mobile Application Lead Developer Specialist to drive the design, development, and implementation of advanced mobile applications across iOS and Android platforms. The ideal candidate will bring strong expertise in mobile architecture, cross-platform frameworks, backend integration, performance optimization, and team leadership. This role involves close collaboration with product, UI/UX, QA, and DevOps teams to deliver secure, scalable, and high-performing mobile solutions. Key Responsibilities Lead end-to-end architecture, design, and development of mobile applications for iOS and Android. Oversee and mentor development teams, ensuring best practices in coding, testing, and deployment. Collaborate with product managers and designers to translate requirements into technical specifications. Evaluate and select appropriate technologies, frameworks, and tools to improve development efficiency. Perform code reviews, troubleshoot complex issues, and ensure application stability and performance. Integrate mobile apps with backend services using REST APIs, GraphQL, and cloud-based solutions. Implement security standards, authentication methods, and data protection practices. Conduct performance tuning and scalability improvements. Manage CI/CD pipelines for mobile application releases. Work with QA teams to ensure comprehensive testing, automation support, and defect resolution. Stay current with industry trends and emerging mobile technologies. Required Qualifications 12+ years of experience in mobile application development with strong leadership experience. Expertise in native mobile development using Swift/Objective-C for iOS and Kotlin/Java for Android. Strong experience with cross-platform frameworks such as Flutter, React Native, or Xamarin. Solid understanding of mobile architecture patterns including MVVM, MVP, and Clean Architecture. Hands-on experience integrating RESTful and GraphQL APIs. Strong understanding of mobile security, authentication, and app store deployment processes. Experience with cloud services such as AWS, GCP, or Azure. Familiarity with CI/CD tools such as Jenkins, GitHub Actions, Bitrise, or Fastlane. Prior experience implementing automated testing frameworks for mobile. Excellent communication, problem solving, and team leadership skills. Preferred Skills Experience working in Agile/Scrum environments. Knowledge of microservices and containerized environments (Docker, Kubernetes Familiarity with analytics tools such as Firebase, AppDynamics, or New Relic. Experience building applications with offline functionality, real-time data, and push notifications. Background in app performance profiling and optimization using native tools. Experience in developing enterprise-grade or large-scale consumer mobile applications.