IRMI
Dallas, Texas
Software Support Analyst DFW Area IT Department Hybrid (Up to 3 Remote Days/Week) Are you the person who enjoys solving technical puzzles, tracking down the root cause of issues, and helping teams deliver reliable software? IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues, monitor application health, support system upgrades, validate releases, and help keep our business-critical systems running smoothly. This is an excellent opportunity for someone looking to grow a career in application support, software quality, systems operations, or business applications. What You'll Do Investigate and resolve user and system issues through our help desk platform Monitor alerts, logs, and error dashboards to identify and troubleshoot problems Reproduce issues, document findings, and collaborate with developers on solutions Create and maintain support documentation and knowledge articles Validate software updates and help ensure changes do not introduce regressions Support application maintenance, upgrades, and continuous improvement efforts What We're Looking For Strong problem-solving and troubleshooting skills Excellent verbal and written communication skills Ability to learn new technologies and work well with both technical and non-technical users Degree in a technology-related field or equivalent professional experience Authorization to work in the United States without sponsorship Helpful Experience Microsoft Dynamics 365 & Office 365 Software testing or QA Help desk or application support Application monitoring and log analysis Why IRMI? Hybrid work environment (up to 3 remote days per week) Robust benefits package Tuition reimbursement program Business casual dress code 45+ years of financial stability Dallas Morning News Top 100 Workplace About IRMI IRMI is the leading provider of risk management and insurance resources, education, certifications, and events. We combine industry expertise with technology to help professionals make better decisions and manage risk more effectively. Apply today and join a company where your work directly contributes to delivering trusted solutions used by professionals across the industry.
Software Support Analyst DFW Area IT Department Hybrid (Up to 3 Remote Days/Week) Are you the person who enjoys solving technical puzzles, tracking down the root cause of issues, and helping teams deliver reliable software? IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues, monitor application health, support system upgrades, validate releases, and help keep our business-critical systems running smoothly. This is an excellent opportunity for someone looking to grow a career in application support, software quality, systems operations, or business applications. What You'll Do Investigate and resolve user and system issues through our help desk platform Monitor alerts, logs, and error dashboards to identify and troubleshoot problems Reproduce issues, document findings, and collaborate with developers on solutions Create and maintain support documentation and knowledge articles Validate software updates and help ensure changes do not introduce regressions Support application maintenance, upgrades, and continuous improvement efforts What We're Looking For Strong problem-solving and troubleshooting skills Excellent verbal and written communication skills Ability to learn new technologies and work well with both technical and non-technical users Degree in a technology-related field or equivalent professional experience Authorization to work in the United States without sponsorship Helpful Experience Microsoft Dynamics 365 & Office 365 Software testing or QA Help desk or application support Application monitoring and log analysis Why IRMI? Hybrid work environment (up to 3 remote days per week) Robust benefits package Tuition reimbursement program Business casual dress code 45+ years of financial stability Dallas Morning News Top 100 Workplace About IRMI IRMI is the leading provider of risk management and insurance resources, education, certifications, and events. We combine industry expertise with technology to help professionals make better decisions and manage risk more effectively. Apply today and join a company where your work directly contributes to delivering trusted solutions used by professionals across the industry.
CYNET Systems
Atlanta, Georgia
Job Overview: Pay Range: $70hr - $75hr Requirement/Must Have: 5+ years of hands-on experience with Microsoft Dynamics 365 CE and Power Platform. Proficiency in C#, .NET, JavaScript, and Dynamics SDK. Strong knowledge of Copilot Studio, conversational AI design, and AI Builder. Familiarity with solution packaging, deployment, and version control. Responsibilities: Design, develop, and maintain custom components such as plugins, workflows, Power Automate flows, and JavaScript for D365 CE modules. Implement minor enhancements and bug fixes based on business requirements and AMS priorities. Collaborate with Business Analysts to translate functional requirements into technical solutions. Perform code reviews, unit testing, and deployment activities across environments. Build Power Apps (Canvas, Model-driven, Portals) and automate workflows using Power Automate. Develop and deploy Copilot Studio solutions, including intelligent chatbots and virtual assistants with NLU/NLG capabilities. Integrate Copilot Studio with Power Platform components and external systems; manage custom topics, entities, and actions. Use AI Builder for predictive models, form processing, and automation scenarios. Integrate solutions with enterprise systems via REST APIs, Azure Functions, Logic Apps, and Dataverse. Ensure compliance with security, governance, and performance standards across environments. Manage CI/CD pipelines using Azure DevOps and follow ALM best practices. Maintain technical documentation and support release cycles. Nice to Have: Experience with PCF controls, Power Pages, and advanced AI integrations. Knowledge of Azure AI Services, AI Foundry, and modern data integration frameworks. Familiarity with ITIL processes and Agile delivery methodologies. Education and Experience: Microsoft Certified: Power Platform Developer Associate (PL-400). Microsoft Certified: Dynamics 365 Developer Associate. PL-600 or MB-600 for solution architecture roles. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job Overview: Pay Range: $70hr - $75hr Requirement/Must Have: 5+ years of hands-on experience with Microsoft Dynamics 365 CE and Power Platform. Proficiency in C#, .NET, JavaScript, and Dynamics SDK. Strong knowledge of Copilot Studio, conversational AI design, and AI Builder. Familiarity with solution packaging, deployment, and version control. Responsibilities: Design, develop, and maintain custom components such as plugins, workflows, Power Automate flows, and JavaScript for D365 CE modules. Implement minor enhancements and bug fixes based on business requirements and AMS priorities. Collaborate with Business Analysts to translate functional requirements into technical solutions. Perform code reviews, unit testing, and deployment activities across environments. Build Power Apps (Canvas, Model-driven, Portals) and automate workflows using Power Automate. Develop and deploy Copilot Studio solutions, including intelligent chatbots and virtual assistants with NLU/NLG capabilities. Integrate Copilot Studio with Power Platform components and external systems; manage custom topics, entities, and actions. Use AI Builder for predictive models, form processing, and automation scenarios. Integrate solutions with enterprise systems via REST APIs, Azure Functions, Logic Apps, and Dataverse. Ensure compliance with security, governance, and performance standards across environments. Manage CI/CD pipelines using Azure DevOps and follow ALM best practices. Maintain technical documentation and support release cycles. Nice to Have: Experience with PCF controls, Power Pages, and advanced AI integrations. Knowledge of Azure AI Services, AI Foundry, and modern data integration frameworks. Familiarity with ITIL processes and Agile delivery methodologies. Education and Experience: Microsoft Certified: Power Platform Developer Associate (PL-400). Microsoft Certified: Dynamics 365 Developer Associate. PL-600 or MB-600 for solution architecture roles. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.