65 jobs found

The Global Infrastructure Services department is responsible for the full life cycle of Quad's infrastructure systems, core software platforms and systems automation. As an intern you will be a part of our application virtualization and business systems technical team as they plan, install, support, and optimize our platforms and technologies. These environments and technologies include, but are not limited to, Citrix and Horizon application delivery platforms, virtual compute, networking and security configuration. The team also supports and maintains core financial and manufacturing 3rd party systems. Interns will get exposure to multiple technologies as well as key business workflows. Interns will be able to apply knowledge gained in the classroom to develop relevant professional experience while developing meaningful relationships. We are looking for highly motivated individuals who are proactive, eager to learn and ready to contribute. Quad IT has a track record of success with interns working across various teams, ensuring they can directly contribute to the success of the department. We have year-round internships that require working part-time during the Spring and Fall semesters (15-20 hours/week) and full-time during the Summer (37.5-40 hours/week). We are seeking students who can start immediately. The working environment will be hybrid with some remote work and some in-person work at our headquarters in Sussex, WI. Key responsibilities: Responsible for assisting with day-to-day operations and support of IT infrastructure and operations teams. Work with the direction of an experienced team member, gaining increasing responsibilities as you demonstrate improvement in your capabilities. Receive mentorship from an experienced team member and partner with your manager on professional development. Requirements: Currently enrolled in a degree program (MIS, Computer Science, Computer Engineering, Cybersecurity or related degree). General knowledge and/or interest in the following infrastructure components: Microsoft Windows OS and Server, Linux Systems, OS Upgrades, Virtualization, Active Directory/Group Policy, IT Security, AI and Software Lifecycle Management. Experience troubleshooting hardware and software problems. Familiarity with scripting or programming languages (ex. PowerShell, VB script, Python). Possesses a natural curiosity in understanding the application of technology to solve business problems.

The Global Infrastructure Services department is responsible for the full life cycle of Quad's infrastructure systems, core software platforms and systems automation. As an intern you will be a part of our application virtualization and business systems technical team as they plan, install, support, and optimize our platforms and technologies. These environments and technologies include, but are not limited to, Citrix and Horizon application delivery platforms, virtual compute, networking and security configuration. The team also supports and maintains core financial and manufacturing 3rd party systems. Interns will get exposure to multiple technologies as well as key business workflows. Interns will be able to apply knowledge gained in the classroom to develop relevant professional experience while developing meaningful relationships. We are looking for highly motivated individuals who are proactive, eager to learn and ready to contribute. Quad IT has a track record of success with interns working across various teams, ensuring they can directly contribute to the success of the department. We have year-round internships that require working part-time during the Spring and Fall semesters (15-20 hours/week) and full-time during the Summer (37.5-40 hours/week). We are seeking students who can start immediately. The working environment will be hybrid with some remote work and some in-person work at our headquarters in Sussex, WI. Key responsibilities: Responsible for assisting with day-to-day operations and support of IT infrastructure and operations teams. Work with the direction of an experienced team member, gaining increasing responsibilities as you demonstrate improvement in your capabilities. Receive mentorship from an experienced team member and partner with your manager on professional development. Requirements: Currently enrolled in a degree program (MIS, Computer Science, Computer Engineering, Cybersecurity or related degree). General knowledge and/or interest in the following infrastructure components: Microsoft Windows OS and Server, Linux Systems, OS Upgrades, Virtualization, Active Directory/Group Policy, IT Security, AI and Software Lifecycle Management. Experience troubleshooting hardware and software problems. Familiarity with scripting or programming languages (ex. PowerShell, VB script, Python). Possesses a natural curiosity in understanding the application of technology to solve business problems.

This position supports hybrid work schedule depending on organization needs. Jabil is a leading product solutions provider offering end-to-end design, manufacturing, supply chain, and product management services. With operations in over 100 facilities across 30 countries, Jabil delivers innovative, integrated, and customized solutions to clients across diverse industries-including automotive, consumer lifestyle and wearables, defense and aerospace, smart home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging, and printing. JOB SUMMARY Jabil is seeking a Manufacturing Test Development Manager to lead the development and deployment of large-scale production software systems supporting our Intelligent Infrastructure division. You will be applying unique and innovative approaches to solving problems within a large-scale manufacturing production environment. You and your team will be responsible for contributing to the end-to-end architecture, definition, development and production deployment of production software applications and infrastructure spanning multiple customers and manufacturing regions. You will also be responsible for interfacing with internal engineering, manufacturing and quality teams and our end customers to ensure your software deliverables meet the rigorous standards of Jabil's world-class manufacturing environments. This is not a traditional QA manager nor manual test role. This position is focused on leading teams that design, build, and deploy production-grade software platforms, automation systems, and test infrastructure across global manufacturing environments, with a strong emphasis on scalable software development and system architecture. You will lead a team of software engineers and play a key role in technical decision-making, architecture strategy, and cross-functional leadership, partnering with engineering, manufacturing, quality, and customers to deliver scalable, high-impact solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES: LEADERSHIP AND MANAGEMENT RESPONSIBILITIES People manager for a team of software developers and product engineers in support of global cloud operations. Attract, hire, onboard, lead, coach, mentor and inspire your team to deliver the best in class for our customers and employees Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines). Solicit ongoing self and team feedback from the business unit (BU), customer and team members. Perform team member evaluations professionally and on time. Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals. Coordinate activities of team and keep them focused in times of crises. Ensure recognition and rewards are managed fairly and consistently in area of responsibility. FUNCTIONAL MANAGEMENT RESPONSIBILITIES Plan and formulate aspects of Customer BU projects such as objective or purpose of project, applications derived from findings, cost, and required technical resources. Provide direction on software design, development, and automation strategies to improve, modify, or create new systems and processes. Oversee key projects, processes and performance reports, data, and analysis. Develop, determine, and implement policies, procedures and programs. Analyze technology trends, software tooling, and resource needs to effectively plan projects. Oversee definition and collaboration on overall test infrastructure and application architectures with a strong emphasis on scalable software systems. Lead creation of high-level software design specifications and system architecture decisions. Drive development of production infrastructure and related application code and automation frameworks. Lead and participate in peer/code reviews to ensure software quality and maintainability. Contribute to and improve software build methodology, CI/CD pipelines, procedures, and engineering environments. Provide operational and development support for software platforms and test infrastructure deployed at production facilities. JOB QUALIFICATIONS and KNOWLEDGE REQUIREMENTS: Knowledge of professional software engineering practices across the complete SDLC, including coding standards, code reviews, source control management, build processes, testing, and operations. Agile, CI/CD, and SDLC process implementation and application experience. Strong expertise in programming/scripting languages: Python (primary), BASH; Java experience a plus. Linux development experience with a solid understanding of system fundamentals and internals (Ubuntu, CentOS). Experience with containerization and virtualization environments (VMware, Docker). Solid understanding of large-scale distributed systems, including multi-tier architectures, application security, monitoring, and storage systems. Experience with front-end and back-end Web UI development. Experience with common web APIs (REST, XML-RPC). Experience with code versioning tools (Git preferred). Experience with hardware and API solutions for controlling, managing and stressing L10 devices (servers, network and storage SSDs, NVMe) such as IPMI, Redfish, FIO, Linpack, memtester. Experience with virtual machine configuration (DHCP, PXE boot, nginx), VMware preferred. Familiarity with enterprise data center networking (L1-L3 concepts such as BGP, DHCP Relay, ECMP); Arista CloudVision is a plus. EDUCATION & EXPERIENCE REQUIREMENTS BS degree in Electrical/Computer Engineering, Computer Science, or related field. MS preferred. 10+ years' experience in a software development/test capacity with enterprise server, storage, or networking products. 3+ years people management experience. Excellent verbal and written communication skills. Prior experience directly managing software development teams Experience managing remote, multi-national and geographically dispersed development teams. Domestic and/or International travel, up to 25%, may be required.

This position supports hybrid work schedule depending on organization needs. Jabil is a leading product solutions provider offering end-to-end design, manufacturing, supply chain, and product management services. With operations in over 100 facilities across 30 countries, Jabil delivers innovative, integrated, and customized solutions to clients across diverse industries-including automotive, consumer lifestyle and wearables, defense and aerospace, smart home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging, and printing. JOB SUMMARY Jabil is seeking a Manufacturing Test Development Manager to lead the development and deployment of large-scale production software systems supporting our Intelligent Infrastructure division. You will be applying unique and innovative approaches to solving problems within a large-scale manufacturing production environment. You and your team will be responsible for contributing to the end-to-end architecture, definition, development and production deployment of production software applications and infrastructure spanning multiple customers and manufacturing regions. You will also be responsible for interfacing with internal engineering, manufacturing and quality teams and our end customers to ensure your software deliverables meet the rigorous standards of Jabil's world-class manufacturing environments. This is not a traditional QA manager nor manual test role. This position is focused on leading teams that design, build, and deploy production-grade software platforms, automation systems, and test infrastructure across global manufacturing environments, with a strong emphasis on scalable software development and system architecture. You will lead a team of software engineers and play a key role in technical decision-making, architecture strategy, and cross-functional leadership, partnering with engineering, manufacturing, quality, and customers to deliver scalable, high-impact solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES: LEADERSHIP AND MANAGEMENT RESPONSIBILITIES People manager for a team of software developers and product engineers in support of global cloud operations. Attract, hire, onboard, lead, coach, mentor and inspire your team to deliver the best in class for our customers and employees Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines). Solicit ongoing self and team feedback from the business unit (BU), customer and team members. Perform team member evaluations professionally and on time. Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals. Coordinate activities of team and keep them focused in times of crises. Ensure recognition and rewards are managed fairly and consistently in area of responsibility. FUNCTIONAL MANAGEMENT RESPONSIBILITIES Plan and formulate aspects of Customer BU projects such as objective or purpose of project, applications derived from findings, cost, and required technical resources. Provide direction on software design, development, and automation strategies to improve, modify, or create new systems and processes. Oversee key projects, processes and performance reports, data, and analysis. Develop, determine, and implement policies, procedures and programs. Analyze technology trends, software tooling, and resource needs to effectively plan projects. Oversee definition and collaboration on overall test infrastructure and application architectures with a strong emphasis on scalable software systems. Lead creation of high-level software design specifications and system architecture decisions. Drive development of production infrastructure and related application code and automation frameworks. Lead and participate in peer/code reviews to ensure software quality and maintainability. Contribute to and improve software build methodology, CI/CD pipelines, procedures, and engineering environments. Provide operational and development support for software platforms and test infrastructure deployed at production facilities. JOB QUALIFICATIONS and KNOWLEDGE REQUIREMENTS: Knowledge of professional software engineering practices across the complete SDLC, including coding standards, code reviews, source control management, build processes, testing, and operations. Agile, CI/CD, and SDLC process implementation and application experience. Strong expertise in programming/scripting languages: Python (primary), BASH; Java experience a plus. Linux development experience with a solid understanding of system fundamentals and internals (Ubuntu, CentOS). Experience with containerization and virtualization environments (VMware, Docker). Solid understanding of large-scale distributed systems, including multi-tier architectures, application security, monitoring, and storage systems. Experience with front-end and back-end Web UI development. Experience with common web APIs (REST, XML-RPC). Experience with code versioning tools (Git preferred). Experience with hardware and API solutions for controlling, managing and stressing L10 devices (servers, network and storage SSDs, NVMe) such as IPMI, Redfish, FIO, Linpack, memtester. Experience with virtual machine configuration (DHCP, PXE boot, nginx), VMware preferred. Familiarity with enterprise data center networking (L1-L3 concepts such as BGP, DHCP Relay, ECMP); Arista CloudVision is a plus. EDUCATION & EXPERIENCE REQUIREMENTS BS degree in Electrical/Computer Engineering, Computer Science, or related field. MS preferred. 10+ years' experience in a software development/test capacity with enterprise server, storage, or networking products. 3+ years people management experience. Excellent verbal and written communication skills. Prior experience directly managing software development teams Experience managing remote, multi-national and geographically dispersed development teams. Domestic and/or International travel, up to 25%, may be required.

The Global Infrastructure Services department is responsible for the full life cycle of Quad's infrastructure systems, core software platforms and systems automation. As an intern you will be a part of our application virtualization and business systems technical team as they plan, install, support, and optimize our platforms and technologies. These environments and technologies include, but are not limited to, Citrix and Horizon application delivery platforms, virtual compute, networking and security configuration. The team also supports and maintains core financial and manufacturing 3rd party systems. Interns will get exposure to multiple technologies as well as key business workflows. Interns will be able to apply knowledge gained in the classroom to develop relevant professional experience while developing meaningful relationships. We are looking for highly motivated individuals who are proactive, eager to learn and ready to contribute. Quad IT has a track record of success with interns working across various teams, ensuring they can directly contribute to the success of the department. We have year-round internships that require working part-time during the Spring and Fall semesters (15-20 hours/week) and full-time during the Summer (37.5-40 hours/week). We are seeking students who can start immediately. The working environment will be hybrid with some remote work and some in-person work at our headquarters in Sussex, WI. Key responsibilities: Responsible for assisting with day-to-day operations and support of IT infrastructure and operations teams. Work with the direction of an experienced team member, gaining increasing responsibilities as you demonstrate improvement in your capabilities. Receive mentorship from an experienced team member and partner with your manager on professional development. Requirements: Currently enrolled in a degree program (MIS, Computer Science, Computer Engineering, Cybersecurity or related degree). General knowledge and/or interest in the following infrastructure components: Microsoft Windows OS and Server, Linux Systems, OS Upgrades, Virtualization, Active Directory/Group Policy, IT Security, AI and Software Lifecycle Management. Experience troubleshooting hardware and software problems. Familiarity with scripting or programming languages (ex. PowerShell, VB script, Python). Possesses a natural curiosity in understanding the application of technology to solve business problems.

From recycling and consulting to shredding and transportation, The Wilmington Group blends four dynamic companies handling almost two million tons of material annually. With strategically located recycling and destruction facilities, a worldwide brokerage network and in-house logistical expertise, The Wilmington Group maximizes value in fiber for its customers while making a positive impact on the environment. Become a Valuable Part of Our Team Our People Are Our Business . Employing talented people who align with our company's purpose and values is key to our success. Our most valued assets are our people. Our most valued principle is an uncompromising commitment to the health and safety of those people. We keep safety at the forefront of our business with a comprehensive safety training program, daily safety meetings in all facilities, and a safety incentive program for all employees. Think P.A.P.E.R: People First, Accountable, Passionate, Ethical, Relentless Not Ready Yet? Join our Talent Community The Opportunity: The Sourcing & Vendor Manager serves as the primary liaison between the company and its network of haulers and service vendors, ensuring strong partnerships that support operational success. This role is responsible for overseeing the full vendor lifecycle, including sourcing, procurement, onboarding, performance management, and ongoing relationship development. The Sourcing & Vendor Manager drives cost optimization initiatives while maintaining high service standards and vendor accountability. Key responsibilities include supporting bids and contract negotiations, resolving disputes, managing service-related issues, and ensuring vendor compliance with company expectations. Working closely with Operations, Billing, and Finance teams, this position helps ensure efficient end-to-end vendor management processes that contribute to service excellence, operational efficiency, and business growth. Travel Demands: Hybrid/remote work environment with the ability to support vendors across multiple regions and time zones. How you will make an impact: To perform this job successfully, an individual must be able to perform the following satisfactorily: Own end-to-end vendor sourcing, onboarding, and network development for hauler and recycling partners Identify, evaluate, and onboard vendors based on coverage, capability, service quality, and pricing competitiveness Map and validate active services, vendor coverage, service gaps, and management models (change of billing vs. fully managed) Identify and execute vendor optimization strategies, including consolidation opportunities, vendor transitions, and return on investment (ROI) analysis Lead sourcing initiatives including execution of requests for proposals (RFPs), bid evaluation, rate benchmarking, service level agreement (SLA) negotiation, and award recommendations Manage vendor contracts and commercial terms, including SLA requirements, pricing structures, renewals, change orders, rate validation, and billing alignment Monitor vendor performance through scorecards, SLA compliance, and service quality metrics Serve as the escalation point for vendor service issues, operational disruptions, and compliance concerns What you need to succeed: Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or a related field, or equivalent combination of education and experience3-5 years of experience in vendor management, strategic sourcing, procurement, supply chain, logistics, operations, or a related fieldDemonstrated experience managing vendor relationships, contract negotiations, and supplier performance programsStrong commercial acumen with the ability to evaluate pricing structures, service models, and total cost of ownershipExperience leading sourcing initiatives, including RFPs, bid evaluations, vendor selection, and contract executionStrong analytical and problem-solving skills with the ability to interpret operational, financial, and performance dataExcellent communication, negotiation, and stakeholder management skills with the ability to influence cross-functional teamsProficiency with Microsoft Excel and business systems used for vendor, contract, or procurement managementAbility to manage multiple priorities and projects in a fast-paced environment Preferred Qualifications Industry experience in waste, recycling, or facilities services, with a strong understanding of the U.S. vendor service landscape Experience supporting multi-site or geographically dispersed operationsKnowledge of contract lifecycle management (CLM) systems, procurement platforms, or sourcing toolsExperience developing vendor scorecards, Key Performance Indicator (KPI) frameworks, and supplier performance programsBackground in cost optimization, network design, vendor consolidation, or strategic sourcing initiativesExperience working closely with operations, finance, billing, or audit teams to support vendor governance and compliance What we offer: The Wilmington Group offers a competitive Benefits package to include Medical, Dental, Vision and 401k match, as well as voluntary benefits such as short-term disability, long-term disability, and life insurance. We also offer Paid Time Off and Holiday pay. If interested, please apply for immediate consideration, and come join our team! The Wilmington Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, genetic information, disability or protected veteran status. For more information, please review the "EEO is the Law" Poster . If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this website because of your disability. Please contact if you require accommodation. PI28dabd55e6fc-97055c143e31-5e48-4549-b2d185386

Johns Hopkins Public Safety (JHPS) is seeking an IT Manager responsible for staff management and coordination/oversight of one or more JHPS-related technologies that support JHPS and their clients, to include Johns Hopkins Police Department (JHPD). These technologies include but are not limited to networking and security (Firewalls, Intrusion Prevention systems, Security Incident and Event Management systems) infrastructure, server compute, virtualization, and storage (Nutanix, Dell, HP, cloud and SaaS services, and Microsoft Operating systems and licensing. They will also oversee management of IT Operations-related projects within the constraints of scope, quality, time and cost to deliver specified requirements and meet customer satisfaction. Job Scope/Complexity Typically has small to moderate size staff comprised of IT professionals as direct reports, which may include LAN and Systems Administrators, Systems Engineers and Programmer Analysts. Develops operating budget and participates in the setting of budget priorities in area of responsibility. Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS and outside vendors. Job Responsibilities The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility. Specific Duties & Responsibilities Strategy & Planning Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit. With an awareness of the organization's needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs. Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget. Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance. Relationship Management Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution. Manages the customer relationship and satisfaction as well as adherence to service level agreements. Creates and promotes a culture of excellent customer service. Maintains relationships with customer base to better understand their needs and address organizational goals. Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort. Maintains relationships with technology vendors for the department. Project/Produce Responsibility Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function. Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion. As necessary actively participates in group's delivery of services, as well as participate in the on-call program for IT Support for the JHPD. Oversee the management and maintenance of networking, security infrastructure, including, but not limited to routers, switches, firewalls, intrusion prevention systems (IPS), security incident and event management (SIEM) systems to that support the mission of JHPS/JHPD and related services Oversee the management and maintenance of data center infrastructure including, but not limited to servers, virtualization servers, storage, DHCP/DNS, cloud services that support the mission of JHPS/JHPD and related services Oversee the creation of disaster recovery and business continuity strategies to maintain availability and integrity of infrastructure and services that support JHPD Assist with audit and compliance evaluation activities related to governance requirements and industry frameworks such as CJIS, NIST SP 800.53 rev 4 Staff Management Recruits, develops, retains, organizes and manages performance of staff. Assigns tasks, monitors progress and provides guidance. Perform other related duties as requested. Minimum Qualifications Bachelor's Degree. Five (5) years related experience. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Two (2) years of supervisory experience is preferred. Classified Title: IT Manager Job Posting Title (Working Title): IT Manager (Johns Hopkins Public Safety) Role/Level/Range: ATP/04/PF Starting Salary Range: $85,500 - $149,800 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: m-f 8 - 4 FLSA Status: Exempt Location: Hybrid/Eastern High Campus Department name: VP for Public Safety Office of Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: . Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion . Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing . click apply for full job details

Job Title: InfraOps Reliability Administrator Location: Hybrid Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 60506 Department This position is within FSU's Department of Information Technology Services (ITS) Click here to see what the current team has to say about this role. Responsibilities The FSU College of Medicine Infrastructure and Operations team designs, builds, and manages infrastructure and servers to support other IT teams, faculty, staff, researchers, and students within the college. The team leverages the latest in automation and observability solutions to make complex work easier to accomplish. Design, build, automate, and optimize infrastructure using modern tools and site reliability engineering practices. Manage primarily Windows servers in a hybrid cloud environment, with a focus on reliability, observability, security, and continuous improvement. Collaborate across teams and leverage automation, scripting, data-informed decision-making, and self-directed professional development to deliver secure, scalable, and customer-focused solutions. Infrastructure and configuration as code: Use tools such as Terraform, Azure DevOps, Visual Studio Code, and scripting languages like PowerShell and Bash to manage infrastructure as code (IaC) and configuration as code (CaC), ensuring consistency, repeatability, and auditability of systems. Use observability solutions, such as Elastic, to monitor deployments and support data-informed decisions and rapid experiments, that drive continuous improvement. Work with CI/CD pipelines to automate deployment, validation, and testing processes, ensuring systems are secure by design, mitigate vulnerabilities, and are compliant with security policies and standards. Follow secure coding practices, adhere to coding standards, and leverage version control, automated testing, and test-driven development to produce high-quality, secure, and maintainable code. Use AI-assisted tools to accelerate development, validation, and troubleshooting. Participate in pair programming sessions as appropriate to write code and resolve deployment issues. Provision and manage server infrastructure: Deploy and manage Windows and Linux servers across a hybrid environment that includes Microsoft Azure and over a dozen geographically dispersed on-premises locations. This includes ensuring that all systems are secure by design, follow zero trust principles, and are scalable, observable, and aligned with business needs. Provision infrastructure with reliability, maintainability, and consistency in mind, and implement observability prior to production to support proactive monitoring and data-informed decisions. Collaborate with cross-functional teams and stakeholders throughout the infrastructure lifecycle to ensure solutions align with customer needs; prioritize high-value work, assess feasibility, and conduct security reviews of new systems and applications; deliver exceptional customer service and maintain clear communication to support successful outcomes. Automation: Automation is not just a task, it is a mindset and a strategic enabler of reliability, consistency, and scalability. Design and implement solutions that make work easier, reduce manual effort, improve system reliability, and streamline operations across provisioning, configuration, monitoring, and remediation. Use AI, scripting, workflow automation, or robotic process automation (RPA) tools to reduce operational overhead and accelerate delivery. Use observability tools to monitor automation performance, ensure reliability, and identify data-informed opportunities for continuous improvement. Collaborate with peers and stakeholders to prioritize high-value automation opportunities and ensure that solutions are effective, secure, and aligned with business needs. Network administration: Manage and troubleshoot enterprise-grade network infrastructure, including wireless access points, switches, routers, load balancers, and next-generation firewalls. Diagnose and resolve network issues using packet captures, OS command outputs, diagnostic consoles, logs, or other tools. Leverage network observability tools to make data-informed decisions and identify opportunities for improvement. Implement and maintain security measures to protect data, systems, and network availability. Collaborate with network and security teams to validate new systems and configurations, expand observability, reduce exploitable vulnerabilities, implement security controls, and enhance system resilience and usability for customers. Documentation and process improvement: Create and maintain clear, concise documentation for knowledge sharing, process repeatability, and operational continuity. Develop system diagrams, deployment guides, and standard operating procedures (SOPs) that support usability, compliance, and reliability. Continuously refine documentation and processes as systems evolve, incorporating feedback and lessons learned. Ensure all procedures align with FSU ITS Security Policies and Standards. Participate in peer reviews to validate documentation for accuracy, clarity, and usability. Support and incident response: Respond to system alerts, outages, and support requests in accordance with established incident management procedures, collaborating with peers and stakeholders to ensure rapid resolution. Use observability tools to support rapid diagnosis and resolution, and create new monitoring as needed to improve visibility. Participate in post-incident reviews, highlighting key data points and observability insights to identify root causes and opportunities for system or process improvements. Implement improvements to prevent the recurrence of issues and to enhance system reliability. Participate in an on-call rotation, typically one week per month, which includes after-hours support for deployments, changes, or incidents, including on holidays and weekends. Actively work to reduce the need for after-hours assistance by leveraging automated deployment solutions, improving system reliability, and lowering the risk and complexity of changes. Assist with IT security investigations as needed. Ensure incident response processes align with the expectations of IT management, technical teams, and customers. Professional development: Continuous learning and technical curiosity are key expectations of this role. Complete both assigned and self-directed professional development to stay current with evolving technologies, tools, and practices. Explore technical subjects that interest you, even beyond current projects. Use provided learning platforms, such as LinkedIn Learning. Participate in the ITS Professional Development Bonus Plan by completing manager-approved certifications. Pursue relevant training, certifications, and conferences aligned with team goals, subject to approval. Approved training resources will be paid for by the organization. Research and validate emerging tools, including AI, automation, observability, and other innovations, to assess their value for our organization. Apply a mindset of rapid experimentation using data to guide decisions, improvements, and the next experiment. Participation in knowledge-sharing sessions, communities of practice, and collaborative learning opportunities is encouraged. Qualifications Bachelor's degree in Computer Science, MIS, or other appropriate degree and two years experience or a high school diploma or equivalent and six years of experience. (Note: or a combination of appropriate post high school education and experience equal to six years.) Preferred Qualifications Proven ability to learn new tools and technologies quickly, with a track record of self-directed learning and adaptability in fast-paced environments. Demonstrated commitment to continuous learning and professional development. Proficient in scripting for infrastructure automation using PowerShell, with the ability to write, debug, and maintain scripts independently or with tools like GitHub Copilot; familiarity with Python or Bash is a plus. Experience using infrastructure and configuration as code tools such as Terraform, Ansible, PowerShell, or similar, with version control practices using Git, and integrated development environments like Visual Studio Code. Experience creating and troubleshooting CI/CD pipelines using tools such as Azure DevOps, GitHub Actions, or GitLab to automate infrastructure deployment and configuration. Experience provisioning and managing infrastructure in cloud environments such as Azure, AWS, or Google Cloud, with an understanding of repeatable deployment processes, and troubleshooting network connectivity with next-generation firewalls. Experience deploying containers and familiarity with container orchestration technologies such as Kubernetes. Proficient using observability tools such as Elastic, Dynatrace, Prometheus, Grafana, Splunk, Datadog, or others, to ingest new types of data, build dashboards and alerts, and derive insights for performance tuning and incident response. Experience improving infrastructure design, automation, or troubleshooting by testing ideas, learning from results, and making thoughtful adjustments over time. Experience supporting Windows and Linux systems in an Active Directory domain, including deployment, configuration, and troubleshooting, as well as managing virtual infrastructure using platforms such as Hyper-V or VMware. Experience leveraging AI tools to accelerate task completion and improve operational efficiency. Demonstrated ability to write and troubleshoot firewall rules and quickly diagnose issues across firewalls, switches . click apply for full job details

AV Systems Administrator Graduate School of Business, Stanford, California, United States Information Technology Services Dec 17, 2025 Post Date 107945 Requisition # Stanford Graduate School of Business Stanford's Graduate School of Business (GSB) has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research and offering a portfolio of entrepreneurial degree and non-degree programs that deliver global impact like no other. We invite you to be a part of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world. The Media Services team at the Stanford Graduate School of Business (GSB) seeks an AV Systems Administrator. The AV Systems Administrator will support the day-to-day technical operations of the GSB campus and assist in the refresh / improvement of the AV systems throughout. Strong systems engineering and administrative knowledge is a core requirement for this role, as the entire center's AV topology is networked. A fundamental understanding of networking concepts such as multicast, VLANs, and bandwidth management is necessary. This includes enterprise applications as well as any peripheral systems that interact with the Audio / Video systems ecosystem. The AV Systems Administrator also supports faculty requests, assists with class and event recordings, and break/fix support as needed. In this role, you will have the opportunity to directly support the mission of the GSB and work closely with world renowned faculty on a day-to-day basis. This position requires regular, on-site work at the GSB. Primary Responsibilities: Build, install, configure, analyze, tune, and troubleshoot AV systems and networked environments to achieve optimum performance levels in classrooms, conference rooms, and event spaces.Resolve difficult AV system problems and provide consultation or training to faculty and staff on technical solutions.Configure and assist in the design of AV systems and network security protocols for commercial AV hardware integration.Manage AV hardware, software, and utilities including Dante networked audio, various audio DSP architecture, Evertz NEXX/Magnum video routing platforms, and commercial displays for installation, modification, troubleshooting, maintenance, and upgrades.Monitor and analyze AV system resource usage and network performance to recommend/develop enhancements to system capabilities and performance.Compare, evaluate, and implement new AV technologies, and integrate AV systems into the computing environment.Document AV systems infrastructure for users, support and consulting personnel, and developers.Train personnel who provide support and consulting services to users on AV system fundamentals.Act as liaison with various departments across campus and provide technical support for live events/recordings.Lead vendor management and departmental purchasing, serving as PCard holder and ensuring on-time, policy-compliant reconciliations per Stanford best practices.Maintain all Stanford-required trainings and certifications to ensure continuous compliance and audit readiness. To be successful in this position, you will bring: Bachelor's degree and ten years of relevant AV systems experience or a combination of education and relevant experience.Experience with multiple types of AV operating systems and commercial AV hardware Basic knowledge of audio principles, gain structure, acoustics, echo cancellation within various software environmentsBasic knowledge of audio-mixing console setup and managementExperience with managing an integrated AV computing environment and AV-over-IP systems.Experience with AV programming languages including Crestron/Qsys for lightweight system development and troubleshooting.Experience with networked environments including multicast traffic, VLANs, and bandwidth management.Experience with network storage solutions and AV system integration.Experience with configuring and maintaining AV network infrastructure.Demonstrated knowledge of security protocols for AV systems.Ability to manage shared AV resources and perform moderately complex technical tasks.Ability to work well independently and as a team member.Ability to train others in AV applications and operating system fundamentals.Experience with AV middleware and infrastructure including Dante Domain Manager and DSP architecture. Preferred Certifications and Licenses: Q-SYS Visionsuite- ACPR Commissioning Level 2 Q-SYS Visionsuite Commissioning Seervision Level 2 Q-SYS Level 2 Training Audinate DDM Administrator, Audinate Dante Level 3 Netgear Switching for AV over IP Crestron Intelligent Video Design (IVC-D) Avixa CTS The expected pay range for this position is $127,716 - $147,437 per year. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for You Stanford's dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you:Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or leader discuss global issues.A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes.Discovery and fun. Visit campus gardens, trails, and museums.Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more! We pride ourselves in being a culture that encourages and empowers you. How to Apply We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a résumé along with your online application. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Additional Information Schedule: Full-time Job Code: 4832 Employee Status: Regular Grade: I Requisition ID: 107945 Work Arrangement : Hybrid Eligible

Systems Engineer Business Affairs: University IT (UIT), Redwood City, California, United States Information Technology Services Nov 17, 2025 Post Date 107744 Requisition # Endpoint Engineering and Development is seeking a Systems Engineer to join us on a mission to elevate the experience of our systems and enrich the lives of the Stanford University community. In this position, you will: Achieve outstanding results in support of our mission while modeling the team's values. Bring Jamf and Microsoft Endpoint Manager (Intune/SCCM/MECM) to Stanford. Partner with developers and engineers to define and execute strategy on complex projects from single tasks to sophisticated implementations. Perform server migrations and cloud administration (GCP/AWS) in support of endpoint management operations. Present to different audiences, from end-users to senior leadership, on the status of endpoint management projects. About EED Endpoint Engineering and Development (EED) provides a portfolio of products and services that solve problems and build experience. EED offers software development, systems engineering, and product management. EED is part of University Information Technology (UIT), a 700-person strong organization supporting 100+ services. EED takes pride in bringing desktop and mobile solutions to Stanford because supporting a world-class university's research and education mission can positively impact the world. We're incredibly excited to bring new endpoint management systems and software to Stanford. Core duties include : Build, install, configure, analyze, tune, and troubleshoot the operating system to achieve optimum performance. Resolve complex system problems and provide consultation or training. Configure and assist in the design of systems and network security. Manage hardware, software, and utilities for installation, modification, troubleshooting, maintenance, and upgrade operating systems and workstation environments. Compare, evaluate, and implement new technologies and integrate systems into the computing environment. Document systems infrastructure for users, support and consulting personnel, and developers. Train personnel who provide support and consulting services to users. Act as liaison with various departments across campus. Facilitate vendor relationships. Management of Apple Developer Console and Google Play Console. Minimum requirements Education & Experience : Bachelor's degree and five years of relevant experience, or a combination of education and relevant experience. Knowledge, Skills, and Abilities : Experience with implementation, configuration, support, design, and planning of Jamf and Microsoft Endpoint Manager (Intune/SCCM/MECM) rollouts to an enterprise organization. Knowledge of macOS and Windows environments, including hardware and software, at an advanced level. Proficient in one or more modern, general-purpose scripting languages (ex: PowerShell, Python, Bash). Experience with basic troubleshooting and network concepts with a fundamental understanding of network environments. Understanding of Microsoft Azure, Microsoft Intune, Azure Active Directory. Mid to advanced knowledge of security concepts and best practices. Experience using ticketing systems such as JIRA and ServiceNow to provide excellent customer support. Ability to work well independently and as a team member. Ability to train others in applications and system fundamentals. Experience with middleware and infrastructure. Experience with build automation, continuous integration, or continuous deployment tools is a bonus. The expected pay range for this position is $127,716 to $147,437 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for you : Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: Freedom to grow . We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture . We provide superb retirement plans, generous time-off, and family care resources. A healthier you . Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. Discovery and fun . Stroll through historic sculptures, trails, and museums. Enviable resources . Enjoy free commuter programs, ridesharing incentives, discounts and more! How to Apply Interested? We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit your résumé and a cover letter along with your online application. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. This position may be eligible for full-time remote work from any location in the U.S., with periodic visits to campus once travel restrictions are lifted. Additional Information Schedule: Full-time Job Code: 4832 Employee Status: Regular Grade: I Requisition ID: 107744 Work Arrangement : Hybrid Eligible

Mobile Infrastructure Technical Manager - IT Business Affairs: University IT (UIT), Stanford, California, United States Information Technology Services Nov 14, 2025 Post Date 107737 Requisition # Work Location : Stanford Historical Campus Work Schedule : Hybrid (must be able to work at least 2-3 days per week on-site) University IT (UIT), part of the Business Affairs organization at Stanford University, is dedicated to delivering world-class service and technology solutions to advance research, teaching, learning, administration, and healthcare. Stanford University is expanding its offering of Mobile Infrastructure services. We are seeking a highly skilled and experienced Technical Manager to join our team and take ownership of the mobile infrastructure engineering and operations. This role will primarily focus on leading Mobile Infrastructure team, engineering and maintaining mobile technology, ensuring excellent client support, and managing vendor relationships. The ideal candidate should have a strong background in mobile network technologies, such as indoor and outdoor Distributed Antenna Systems (DAS), and public and private cellular networks. Responsibilities: Technology: Develop and execute strategies for the mobile network connectivity and private 5G service offerings. Monitor and ensure the overall performance, availability, and reliability of the service. Identify areas for improvement and implement measures to enhance service quality and efficiency. Monitor the Mobile Connectivity Service Now Incident and Request queues for tickets and follow up with staff on status and remove obstacles that may be preventing prompt resolution of incidents. Review all change requests to adhere to the UIT Change Management processes, and ensure relevant stakeholder, partner teams and user community concerns have been addressed. Track and report the performance of operations by collecting and monitoring metrics and ensuring that performance aligns with defined business targets or SLAs. Observe trends that could inform opportunities for process improvement. Collaborate with cross-functional teams to troubleshoot and resolve service-related issues. Ensure established incident and escalation processes are being followed in a timely manner to resolve issues per SLAs. Client Support: Serve as the primary point of escalation for clients regarding mobile network connectivity and private 5G services. Understand client requirements, address their concerns, and provide solutions to meet their needs. Provide technical guidance and assistance to clients in optimizing their mobile network connectivity and private 5G solutions. Proactively identify opportunities to upsell or cross-sell services based on client requirements and industry trends. Vendor Management: Identify and evaluate potential vendors and suppliers for mobile network connectivity and private 5G services. Collaborate with IT Vendor Management team to negotiate contracts and agreements, ensuring favorable terms and conditions. Build and maintain strong relationships with vendors, monitoring their performance and adherence to service level agreements (SLAs). Collaborate with vendors to resolve service-related issues and escalate concerns as necessary. Team Management: Lead a team of engineers, technicians and support staff, providing guidance, coaching, and performance feedback. Foster a positive work environment that encourages teamwork, collaboration, and continuous learning. Develop and implement training programs to enhance the skills and knowledge of the service team. Technology Planning: Conduct market research and analysis to stay informed about industry trends and competitors' pricing strategies. Continuously innovate and expand the mobile infrastructure service offerings to meet evolving client needs and market demands. Conduct feasibility studies and cost-benefit analyses to assess the viability and profitability of new service ideas. Collaborate with cross-functional teams, including product development, engineering, and operations, to design and develop new services. Define service specifications, features, and deliverables, ensuring they align with client expectations and business objectives. Strong project management skills, including the ability to prioritize tasks and meet deadlines. Creative mindset and ability to think outside the box to create innovative service offerings Job Qualifications: Bachelor's degree in a relevant field (e.g., Telecommunications, Electrical Engineering, Computer Science) and eight years of experience, or a combination of education and equivalent practical experience. Proven experience in managing mobile network connectivity services, including indoor and outdoor DAS. Knowledge of mobile network technologies, protocols, and standards (e.g., 4G, 5G, LTE). Familiarity with indoor and outdoor Distributed Antenna Systems (DAS) deployment and optimization. Understanding of private 5G network architecture, implementation, and management. Excellent problem-solving and troubleshooting skills in the context of mobile network connectivity and private 5G services. Solid understanding of vendor management and contract negotiation processes. Strong leadership and team management abilities. Exceptional communication and interpersonal skills. Ability to work effectively in a fast-paced and dynamic environment. Work Standards When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements. Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, . Certifications and Licenses Required: Must possess and maintain a valid California non-commercial Class C Driver's License. Physical Requirements: Ability to drive day or night. The expected pay range for this position is $159,963 to $191,459 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. We are not able to provide relocation for this position. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Additional Information Schedule: Full-time Job Code: 4813 Employee Status: Regular Grade: K Requisition ID: 107737 Work Arrangement : Hybrid Eligible

Network Engineering Manager Posting Summary The Network Engineering Manager is responsible for the operational leadership and coordination of the university's network infrastructure and telephony communication services. This role is responsible for supervising and managing the Network Engineers within the Network Services department, providing oversight of wireless and wired networking, Internet and Internet2 connectivity, VPNs, Cisco firewalls, and Cisco Unified Communications Manager, and other related systems. The manager ensures the delivery of reliable, secure, and scalable network services that support academic, research, and administrative functions across campus. Key responsibilities include: supervisory leadership of the Network Engineering team, leading departmental projects with university-wide impact, and assigning and overseeing staff tasks to ensure their effective completion; planning and implementation of the University connectivity to high-speed regional networks and maintaining connectivity to the Internet and the national phone network; identifying new departmental initiatives and collaborating with the CTO to allocate resources appropriately; and, oversee major projects and timelines focused on planning, facilities design, installation and equipment upgrades. As part of the Chief Technology Officer's (CTO) leadership team, the Network Engineering Manager contributes to seamless operations across IT Infrastructure teams, including Collaboration Services, Endpoint Management, Infrastructure, Network Services, and Research Computing. The Manager works collaboratively to advance critical projects and coordinate cross-team efforts, especially where initiatives require multidisciplinary expertise. They engage with internal customers to resolve issues and explore network solutions, and partner with external service providers to identify, contract for, and implement services and to resolve contractual performance issues. While this position is a supervisory role, it is also a senior technical role with approximately 70% of their time focused on technical aspects of the services for which they are responsible. The manager will serve as a mentor to staff and advocate for staff development and training. Minimum Qualifications (or equivalent combination of education and experience) At least 10 years of Network Engineer level technical expertise with design, troubleshooting, and management of medium- or large-sized complex enterprise TCP/IP networks. Bachelor's degree in technical field or four years of additional expertise. Experience managing large projects, including technical and non-technical aspects. Excellent customer service focus, collaborative approach to troubleshooting. Excellent communication, documentation, and interpersonal skills. Expert knowledge of enterprise networking technologies, including routing, switching, wireless, and security. Experience with VoIP services, telephony. Experience with network management tools. A security-first approach to deploying services. Desirable Qualifications Demonstrated experience as a supervisor, leading technical teams and mentoring staff.Familiarity with research and education networking (e.g. Internet2, eduroam) and high-throughput research data flows (e.g. Science DMZ concepts).Experience with project management tools or approaches.Familiarity with automation tools and scripting (e.g., Ansible, Python), proficiency with at least one major programming or scripting language.Experience as a network engineer or team lead at an academic institution. Anticipated Pay Range 130,000 - 150,000 Other Information Special Conditions Non-standard work hours required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Travel to and from worksites required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position FLSA Exempt Union Position No Job Location Burlington, Vermont, United States Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled No Department Enterprise Technology Services/11600 Standard Hours at 1.0 FTE 37.5 Term (months per year) 12 For full job description and to apply, visit jeid-ed5c0c01a5e8404ebe9cfca9361ea0df

Deputy Chief Technology Officer Posting Summary The Deputy Chief Technology Officer (CTO) plays a pivotal role in advancing UVM's strategic infrastructure technology initiatives by partnering closely with the CTO and IT Managers. Responsible for coordinating complex, cross-functional projects with university-wide impact, and contributing to seamless day-to-day operations across IT infrastructure teams, including Collaboration Services, Endpoint Management, Infrastructure, Network Services, and Research Computing. As a strategic partner to the CTO, the Deputy CTO will help prioritize initiatives, align resources with ETS-wide and institutional goals, and operationalize major components of the IT strategic plan. This includes developing and managing project plans, tracking milestones, and facilitating inter-team collaboration to ensure timely and effective execution. Represent the CTO in project meetings as needed and help facilitate innovation to address campus needs. Coordinate inter-team collaboration and help improve operations across IT Infrastructure teams, enhancing IT services and project delivery. Other key responsibilities include tasks such as overseeing responses to external audits, maintaining up-to-date IT engineering project lists, and monitoring ticket workflows to ensure timely resolution. Participate in the IT Contract Review process to ensure that technology acquisitions align with institutional standards and needs. Work with key IT vendors to ensure quality service and support. While this position is largely focused on functional leadership, they will handle some administrative supervision tasks at the delegation of the CTO. The deputy acts on behalf of the CTO or in the absence of the CTO as a designee on technology decisions, in collaboration with the other Infrastructure Managers, and in conjunction with the CIO. Minimum Qualifications (or equivalent combination of education and experience) This role requires a broad and deep understanding of IT systems, including networking, telephony, datacenters, servers and virtualization, storage and backups, research computing and high-performance computing, collaboration platforms (e.g., M365), artificial intelligence tools, endpoint management, and operational security platforms. The Deputy CTO is expected to foster a culture of transparency, accountability, and continuous improvement. Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field. Minimum ten years of progressive experience managing large-scale IT infrastructure systems and strategic projects. Minimum four years of supervision of an IT team, delivering complex infrastructure and services. Demonstrated success in project and program management, with a track record of delivering complex, multi-stakeholder initiatives. Strong architectural understanding of complex IT systems, including emerging technologies. Expertise in server, networking, datacenter, and hybrid cloud infrastructure. Demonstrated commitment to security-first principles in IT architecture and operations. Experience with risk assessment, and mitigation planning. Experience with enterprise collaboration platforms and communication technologies. Knowledge of modern endpoint management and operational security platforms. Excellent communication, facilitation, and organizational skills. Desirable Qualifications Experience in higher education or public sector IT environments. Experience with disaster recovery, business continuity, and data protection strategies. Experience with end-user computing, including VDI, application virtualization, and device lifecycle management. Knowledge of enterprise networking and unified communications (VoIP). Experience developing cloud strategies, including security, automation, virtualization, and network architecture. Demonstrated experience with security frameworks (e.g., NIST) and regulatory compliance. Familiarity with IT governance, data governance, and ethical use of AI technologies. Anticipated Pay Range $110,000-$150,000 Other Information Special Conditions A probationary period may be required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position FLSA Exempt Union Position No Job Location Burlington, Vermont, United States Job Close Date (Jobs close at 11:59 PM EST.) 7/2/2026 Open Until Filled No Department Enterprise Technology Services/11600 Standard Hours at 1.0 FTE 37.5 Term (months per year) 12 For full job description and to apply, visit jeid-607b5f0e6f01e646a6f611b8346c68e3

Category: : Staff Subscribe: : Department: : Information Technology Locations: : Des Plaines, IL Posted: : Dec 17, 2025 Closes: : Jan 21, 2026 - 11:59 PM EST Type: : Full Time Staff Position ID: : 195805 About Oakton College : Educate. Empower. Transform At Oakton College, we know education changes lives - and that starts with the people who make it happen. For more than 50 years, we've built a welcoming and inclusive community where students from all backgrounds and experiences thrive. We're looking for passionate educators, professionals and leaders to join our team. Whether in the classroom, student support, or behind the scenes, your talents and expertise will make a difference and shape the future. We provide dynamic learning environments that empower students and employees alike with campuses in Des Plaines and Skokie and a Health Careers Education Center in Evanston. As a proud institution accredited by the Higher Learning Commission, Oakton is more than a college - it's a place where innovation, equity and lifelong learning drive everything we do. We value diverse perspectives and embrace new ideas and are dedicated to fostering an inclusive and student-centered culture. Job Description: Basic Function and Responsibility: Responsible for the day-to-day operations and system security of the College's hypervisor, Windows, and Linux systems. Supervises and/or perform the installation and maintenance of server operating systems and server equipment. Characteristic Duties and Responsibilities: Maintains, administers, and coordinates the day-to-day planning, design, operation, maintenance and resource allocation for host systems for the academic and administrative networks. Includes Hypervisor (Currently VMWare/Hyper-V), Linux, and Windows. Installs system software and operating systems for the college's computing systems. Performs system programming tasks to ensure system security and proper operations of servers and infrastructure. Monitors and recommends changes regarding server security. Plans and schedules backups of all computer systems, and performs disaster recovery planning and testing. Monitors and manages system utilization and performance and proactively addresses issues. Installs, maintains, and provides user support for server and cloud software and applications. Administers and leads technical support for campus-wide e-mail system. Manages AD object creation and schema changes, identity management system, and audits accounts for compliance with policies. Directs the technical analysis of operating system software and hardware. Leads the analysis and makes recommendations for changes to virtualization, hardware, cloud application, software, and facilities. Coordinates the acquisition and installation of all servers and supporting equipment and creates configuration and procedure documentation. Provides technical training in procedures and the proper use of equipment. Performs other job related duties as assigned. Supervision Received: Functional supervision is received for the Manager of Systems Administration and Operations. Administrative supervision is received from the Director of IT Infrastructure. Supervision Exercised: Functional supervision is exercised over one full-time System Administrator / Lead Operator. Requirements: Hiring Qualifications and Working Conditions: A Bachelor of Science in computer science or related field or equivalent work experience. At least two years experience working with Windows Server, VMware, or Linux operating systems with experience in system administration is required. At least two years experience working with TCP/IP protocols. Experience with Google Workspace and Gmail administration or equivalent email systems management and administration Two years experience with directory services. Ability to perform moderate physical activity including the ability to reach above the shoulder. Periods of time spent sitting, standing, and walking. Mobility to move from building to building on both campuses and to visit off campus entities. Little or no exposure to adverse working conditions. Additional Information: HOURS: Monday - Friday - 8:15 am - 5:00 pm - Position may be required to work evening and weekend hours for specific projects or emergencies Salary: The hourly salary of this position is $33.47 which equates to $67,440 annualized based on Oakton's summer hours schedule Based on the needs of the college and with Administrator approval, some positions at the college may have a hybrid schedule option available after 30 working days. For information regarding employment eligibility, please visit our employment at Oakton web page . Equal Opportunity Employer Application Instructions: Please be sure to have a current resume, cover letter, and list of, at least, three (3) professional references with contact information prepared to submit with your application. Oakton College conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Convictions are not a bar to employment. Background checks will be performed in compliance with state and federal law and in accordance with the Illinois Department of Human Rights Conviction Record Protection Act of March 2021. Posted positions may be removed from the Oakton website without notice when it is determined that no additional applicants are required. Oakton College does not utilize E-Verify for employment eligibility verification.

The Advanced Research Computing at Hopkins (ARCH) group is seeking a highly qualified and motivated HPC Systems Engineer to join the systems team. This system (ROCKFISH), with over 45,000 cores and several petabytes of storage, serves the HPC and data intensive science needs of researchers at Johns Hopkins University. The Systems Engineer contributes to the strategic planning, design, testing, organization and implementation of cutting-edge technology projects for the facility. The systems team is responsible for the day-to-day administration of HPC clusters, High Performance storage systems, backups, networking, security and any other services related to the operation of a large HPC center. The successful candidate will have experience in similar roles in high performance computing (HPC) labs or university settings. Specific Duties & Responsibilities 70% Systems Engineering, Administration, Security, and Oversight Work with Sr staff to design, organize, plan, test and implement cutting-edge hardware designs for an HPC environment. Extensively document systems processes so that users can easily find useful information and other IT staff can perform routine tasks and provide backup. Provides stable solutions for HPC resources. Maintain job scheduling and storage allocation systems and policies to ensure fair allocation of shared resources. Maintain extensive monitoring systems to facilitate quick, proactive responses to routine failures, and to provide comprehensive performance data logging. Provide general system administration backup and escalation for other staff. Assist with facilities-related issues that directly affect MARCC Ensure resources meet the community's needs and are highly available to the group with limited interruption. Manage inventory of resources in coordination with respective vendors. Automate user account creation, management, and purging. Contribute to planning sessions on network and security issues for MARCC. Work closely with the central networking group. Implement network configuration and security measures to assure effective utilization of resources. Understand HPC technical needs. Work closely with the facility's director and oversight groups to successfully implement policies and procedures. Create and maintain a stable, secure operating system and software environment, which continues to meet users' evolving research needs. Implement and maintain secure measures to protect data subject to restrictions. Manage data access restrictions on a per user and group basis. Implement and maintain monitoring measures for data and system access. Other Systems Tasks as assigned by supervisor. 20% Technological Research Offer technical advice on new projects that directly involve HPC computing at Hopkins. Develop custom tools where necessary and contribute useful creations back to open-source development efforts where appropriate. Implement and test new technologies that could be beneficial to HPC. 10% Training/Education Continuously evaluate new tools and technologies for use in existing and future clusters. Attending department and University-sponsored training to increase knowledge, improve skills, and learn new skills. May substitute University training for supervisor approved commercial job-related course offerings. Special Knowledge, Skills, & Abilities: Proven experience deploying large-complex scale projects. Proven experience across multiple technologies with background in applications, databases, middleware, etc. In-depth knowledge of the design and organization of cutting-edge technology in HPC environments. In-depth understanding of HPC Cluster hardware and management software. Understanding of massive high performance parallel storage and methodologies. Expert knowledge of Unix/Linux systems administration, including all aspects of management, monitoring, performance analysis, and integration in potentially complex heterogeneous environments. Knowledge of networking, high speed interconnects, and network security principles in an HPC environment. Use of configuration management tools (e.g. Bright, xCAT, puppet, IPMI, ROCKS) to help maintain large-scale Linux clusters, supercomputers, storage systems, and smaller systems. The ability to interact with peer institutions to support HPC directives effectively, furthering the goals of the MARCC facility. Understand, implement, troubleshoot, and support job scheduling, resource management and workload management systems, including diagnosis of failed jobs, implementation of policies, and investigations of new features and services. Understand and support hierarchical file system infrastructure, software and services, including high performance parallel storage, backup systems, and robotic tape libraries. Develop reports and customize tools that automate the monitoring process of critical systems and alert team of issues automatically. Evaluate, implement and manage appropriate high level complex software and hardware solutions by using best practices for the environment to ensure system integrity. Install and configure infrastructure applications by following the industry's best practices to deliver effective solutions. Maintain an effective schedule for systems backups and archive operations for mission critical systems. Audit and maintain user access, authorization and authentication. Generate periodic reports on resource utilization. Maintain resource inventory using best practice applications. Advanced knowledge of Linux, Apache, SQL, PHP/Python/Perl (LAMP) technology/toolkits. Ability to handle high priority escalations whenever necessary Ability to multitask while managing time and priorities Troubleshoot and solve difficult system issues as they arise. Must be adaptable and able to meet conflicting deadlines. Exceptional organizational skills. Maintain effective and thorough documentation of all configuration and tasks performed. Ability to automate systems administration tasks wherever possible. Excellent oral and written interpersonal skills. Ability to meet the physical requirements of the position. Keep up to date on emerging technologies. Research, recommend, and implement new technologies based on their value to the research facility. Ability to maintain confidentiality. Excellent customer service skills. Excellent communication skills Must demonstrate strong critical thinking and analytical reasoning. Internal and External Contacts This position will interact with an array of departmental and central administrative offices, faculty, staff, researchers, and students, and with numerous external constituents (i.e. other college administrators and faculty, private businesses, industry partners, officials of federal and local agencies and research foundations) for the purpose of accomplishing HPC technology goals. This includes providing instruction on protocol, regulations and guidelines pertinent to the agency and/or University. Works routinely with JHU and UMCP faculty, administrators, students, and researchers. Collaborates regularly with professional colleagues from the central organization, and from other academic departments. Collaborates regularly with colleagues in industry and at other peer institutions. Minimum Qualifications Bachelor's Degree. Five years related experience. Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Seven (7) years experience managing Linux servers, with direct experience managing HPC clusters. Experience as a high-level Linux system administrator. Experience managing mission critical services. Familiarity with configuration of the HPC software stack, including MPI, OpenMP, Intel, and GNU compilers, Math libraries. Experience with open-source software compilation. In-depth knowledge of TCP/IP networking and related protocols, InfiniBand, etc. Experience with scientific application management packages like pymodules, modules. Excellent scripting skills, python, perl, shell. Programming skills in C, C++, or scientific language, desired but not required Experience with MySQL or Mariadb database programming, desired but not required. Expert level knowledge of configuration management and monitoring tools (puppet, nagios, etc). Experience configuring resource manager applications (like SLURM). Experience with Apache administration. Knowledge of scientific software applications in academic supercomputing environments. Familiarity or experience with data subject to restrictions, desired but not required. Classified Title: Systems Engineer Job Posting Title (Working Title): HPC Systems Engineer (Advanced Research Computing) Role/Level/Range: ATP/04/PE Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: 37.5 hrs/wk, M-F FLSA Status: Exempt Location: Hybrid/Homewood Campus . click apply for full job details

Cloud and Systems Administrator SUNY Empire is seeking a highly motivated and detail-oriented Cloud and Systems Administrator to join our Information Technology team. The Systems Administrator will be responsible for managing the university's hybrid cloud infrastructure, encompassing both on-premises and externally hosted solutions. The successful candidate will demonstrate a strong commitment to providing exceptional customer service while developing and implementing effective technical solutions that support the university's mission. This role is ideal for a solutions-driven professional who can balance technical expertise with a strong focus on customer service. The Systems Administrator will work closely with the Network Operations team, ITS colleagues, and third-party vendors to design, maintain, and improve enterprise systems. Key responsibilities include the daily operations and maintenance of enterprise servers in both Windows and Linux environments. The incumbent will also partner with team members and third-party vendors to resolve issues, implement solutions, and ensure thorough documentation. Duties and Responsibilities: VMware Administration Manage VMware environment upgrades, host and cluster maintenance, security patching, template builds, and new VM deployment. Maintain Druva Enterprise cloud backup policies, agents, and error resolution. Windows & Active Directory Administration Manage user and group accounts, Group Policy Objects (GPOs), and AD Connect/DS integration. Support Azure (Entra) AD and hybrid configurations. Systems & Server Maintenance Perform daily operations of enterprise servers in Windows and Linux environments. Maintain and update third-party appliances (remote admin tools, identity management, middleware, etc.). Oversee print server environments and cloud print solutions. Support Microsoft SQL Server installation and patching. Manage datacenter hardware installation, configuration, and decommissioning. Email & Messaging Systems Administer Microsoft Exchange Online, including DNS/MX records and internal mail proxy. Automation & Scripting Develop shell scripts and scheduled tasks (cron) for automation and process improvements. Collaboration & Support Partner with the Cybersecurity team to ensure compliance with SUNY Empire policies. Provide Tier 2 support for Technical Support Specialists and Service Desk teams. Contribute to knowledge base and Tier 2 self-help documentation. Job Requirements: Required Qualifications: Associate degree from a regionally accredited college or university and a minimum of 2 years' applicable programming experience; OR a minimum of 5 years' applicable programming experience. Proficiency with VMware, Windows, and Linux environments. Strong troubleshooting skills across: VMware VMs, Microsoft AD DS, Azure (Entra) AD, DNS, DHCP, IIS, IP networking, Windows Server, and cloud printers. Excellent problem-solving skills and commitment to continuous learning. Strong interpersonal, verbal, and written communication skills. Ability to thrive in a team environment while working independently as needed. Demonstrated customer service orientation and empathy. Preferred Qualifications: Experience with VMware vCenter, Citrix XenApp, and enterprise datacenter hardware. Certifications in Microsoft Azure, M365, or related technologies. Advanced troubleshooting and system-level diagnostic skills. Experience with Dell servers or equivalent platforms. Familiarity with remote support tools (BeyondTrust, RDP, Configuration Manager, etc.). Knowledge of enterprise backup solutions. Scripting or programming experience. Experience with Team Dynamix ticketing system. Familiarity with ITIL/ITSM frameworks. Prior experience in a higher education environment. Special Information: Occasional evening and weekend work may be required. Periodic travel may be required to fulfill department and university-wide commitments. Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position. SUNY Empire provides employees with flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment. Additional Information: Rank/Salary: Programmer-Analyst, SL2 / $60,000-$65,000, dependent upon experience and qualifications. We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff. SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic. SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at . In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling . It can also be viewed online at our Safety and Security website . To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-8fa6928c28974d4ebb876f5d6aeb6259

ABOUT US Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City. POSITION OVERVIEW The EEP, IT Specialist supports the successful delivery of a workforce development program by ensuring that participants have reliable access to technology, digital tools, and technical support necessary for training, job readiness, and employment placement. This role bridges technology, instruction, and participant support, helping to reduce digital barriers and build participants' technical confidence and employability, including coordination of EEP's occupational training partnership with external educational institutions. The IT Specialist is responsible for managing program technology infrastructure, providing hands-on technical assistance, supporting digital skills training, and collaborating with program staff and employer partners to align technology use with workforce expectations. The role is essential to creating an accessible, trauma-informed, and inclusive learning environment that prepares participants for today's technology-driven workplaces. RESPONSIBILITIES Technology & Device Management Oversee and maintain all client digital devices, including laptops, hotspots, tablets, and essential software. Ensure devices are properly configured, updated, secured, and tracked throughout the program lifecycle. Provide general IT support to staff and clients as needed. Training & Program Support Manage the Occupational Training portion of the program, ensuring high-quality instruction and operational efficiency. Deliver digital literacy and technology training to both clients and staff. Assist with troubleshooting, software onboarding, and program-related tech guidance. Client Engagement & Case Management Conduct intakes, outreach, and ongoing communication with program participants. Provide career support including résumé development, cover letter creation, and job search assistance. Maintain accurate documentation and follow-up within case management systems. Vendor & Operations Collaboration Serve as the primary liaison with technology vendors and service providers. Support Operations by monitoring technology inventory, usage, and spending. Collaborate with the Operations team to ensure adherence to the technology budget and purchasing protocols. Education & Experience Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field OR equivalent combination of education, certifications, and hands-on experience. Minimum of 1 years of experience providing IT or technical support in a professional, educational, nonprofit, or community-based setting. Experience supporting users with varied levels of digital literacy, including individuals new to workplace technology. Technical Competencies Proficiency in supporting Windows and/or macOS operating systems. Working knowledge of: Microsoft 365 and Google Workspace Video conferencing platforms (e.g., Zoom, Microsoft Teams, Google Meet) Learning management systems or online training platforms Ability to troubleshoot common hardware, software, connectivity, and account-access issues. Basic understanding of: Network connectivity and Wi-Fi troubleshooting Data privacy, cybersecurity fundamentals, and password management File management and cloud storage systems Workforce Development & Program Support Ability to support participants in using technology for: Training and certification programs Job search and application processes Virtual interviews and employer onboarding systems Familiarity with digital literacy concepts and workplace technology expectations. Willingness to collaborate with instructors, case managers, and employer partners to align technology support with employment goals. Communication & Interpersonal Skills Strong verbal and written communication skills, with the ability to explain technical concepts in clear, plain language. Demonstrated patience, empathy, and professionalism when providing support. Ability to work effectively with individuals from diverse cultural, educational, and socioeconomic backgrounds. Organizational & Administrative Skills Ability to document technical issues, solutions, and system changes accurately. Strong time-management skills and ability to prioritize competing requests. Comfortable working in a fast-paced, service-oriented environment with evolving program needs. Equity, Accessibility & Professional Values Commitment to equity, accessibility, and inclusion in technology access and workforce preparation. Experience working in-or willingness to learn about-trauma-informed, participant-centered program models. Understanding of the role technology plays in economic mobility and employment readiness. Preferred (But Not Required) IT certifications (e.g., CompTIA A+, Network+, Google IT Support, Microsoft certifications). Experience supporting workforce development, adult education, nonprofit, or social service programs. Bilingual or multilingual skills relevant to the participant population. Experience supporting hybrid or fully virtual training environments Budgeted Salary: $60,484 - $66,812 per year; based on experience pursuant to wage scale in accordance with collective bargaining agreement Work position is Full-time; Salaried/ Exempt Work schedule is currently Hybrid; must be able to meet job location schedule obligations Benefits: Health, Dental and Vision Insurance Employer-paid life insurance Employer retirement contribution Paid time off (Holidays, Vacation, Personal, Sick) Generous Leave Policy Flexible spending account / Health savings account Student loan assistance Tuition reimbursement program Gym reimbursement program Wellness program and rewards Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws. Survivors of gender-based violence are strongly encouraged to apply.

Job Summary The Director Enterprise Infrastructure is a senior technology leader accountable for the strategy, delivery, and continual improvement of enterprise infrastructure services and the global Service Desk. This role owns the infrastructure product portfolio (e.g., network, compute, storage, identity, endpoint, collaboration, and core platforms) and ITSM tooling (e.g., Service Management platform, knowledge, CMDB/asset, automation). The director's mandate is to improve service delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk is modern, omnichannel, and consistently exceeding customer expectations-for both internal associates and external customers/partners. Job Description MAJOR RESPONSIBILITIES Define the multi year infrastructure services and platform strategy, aligning to enterprise objectives, budgets, risk posture, and architecture standards; translate strategy into a quarterly roadmap with measurable outcomes and published scorecards. Build and lead high performing teams across Service Desk, Infrastructure Product Management/Engineering, and ITSM Tooling & Process; develop leader bench strength and succession plans. Establish a culture of operational excellence, data driven decision making, SRE/ITIL practices, and customer empathy; champion diversity, inclusion, and talent development. Own the product lifecycle (vision, roadmaps, backlogs, SLOs/SLAs, cost models) for core infrastructure products (network, compute, storage, identity, endpoint, collaboration, platform services). Drive standardization, reliability, security, and cost efficiency. Lead a modern, omnichannel Service Desk (portal, chat/virtual agent, voice, walk up) with shift left and knowledge centered service (KCS) to maximize first contact resolution and self service adoption. Define and manage XLAs (experience level agreements) alongside SLAs to capture customer sentiment, journey friction, and outcome quality; publish transparent dashboards. Integrate Service Desk with observability/AIOps and problem management to shrink MTTR, reduce repeat incidents, and prevent recurrences Ensure an accurate, auditable CMDB/asset with service mapping that supports impact analysis, DR/runbooks, and control/compliance needs Own budgets, forecasts, and run rate transparency for infrastructure services; optimize total cost of ownership through consumption management, capacity planning, and contract negotiations. Establish outcome based vendor scorecards aligned to SLOs/XLAs and continuous improvement targets. Global Scope: Cross time zone collaboration; occasional after hours releases for infrastructure changes; periodic travel to major sites, data centers, and vendor engagements. MINIMUM JOB REQUIREMENTS Education Bachelor's in Computer Science, Information Systems, Engineering, or equivalent experience. Work Experience 5+ years in infrastructure operations or related role 3+ years managing multi-disciplinary teams Knowledge / Skills / Abilities Expertise in ITSM practices, operational excellence, and modern platform engineering (Infrastructure as code, configuration/policy as code, pipelines). Strong command of service metrics and financial management (TCO, forecasting, show back/chargeback). Customer obsessed service mindset with proven use of Experience Level Agreement (XLA) alongside SLAs; ability to translate customer journey pain points into platform and process changes. ITSM product ownership: service catalog design, request workflows, automation/orchestration, knowledge management, incident/major incident governance, problem/change excellence, and asset/CMDB health metrics. Data driven ops: build and publish operational scorecards (availability, change success rate, patch/compliance, cost per ticket, contact rate, backlog health) and OKR alignment for peer IT teams. AI for ITSM literacy and self service design to reduce live contact while elevating experience. Change leadership: org design, talent development, building a manager of managers bench, and fostering a culture of blameless post incident learning. Communication & executive presence: crisp incident/executive communications, storytelling with metrics, and stakeholder management across Architecture, Security, Applications, Data, and Business Technology. Vendor management, contract negotiation, and license optimization experience. Excellent leadership, communication, and stakeholder management across executive, technical, and frontline audiences. Metric-driven mindset and data / analytical tools such as databases and report development. Experience directing both onshore and offshore teams. Basic understanding of financial and revenue models. Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills. Strong verbal and written communication skills. Ability to work in a fast-paced and deadline-oriented environment. Self-motivated with critical attention to detail, deadlines, and reporting. PREFERRED JOB REQUIREMENTS Education Advanced degree in Computer Science or related field Certification / Licensure Azure Fundamentals, ITIL v4 Knowledge / Skills / Abilities Experience managing million-dollar+ annual budget and forecasting activities over several years Experience operating in hybrid cloud environments and driving self service platform adoption at scale. Demonstrated success running internal platforms as products (roadmaps, backlog, service catalog, and stakeholder outcomes. Track record modernizing the Service Desk (omnichannel-phone, chat, portal, virtual agents), shift left, knowledge management; measurable gains in common service desk KPIs: first call resolution, customer satisfaction, etc. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $175,760.00 - $263,640.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.