Description: Position: System Administrator Pay Range: $39.00 to $42.00 per hour FLSA Classification: Non-exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. CUNA's 2021 Member Benefits Top Performance Award for delivering an average direct benefit of $690 per member household. in California for 2024 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with 6% dollar-for-dollar match Profit-Sharing Plan Loan discounts Paid Holidays Paid Time-Off And more! What You'll Do: Join our team as a System Administrator and take a hands-on role in powering a modern, secure, and resilient hybrid IT environment! Reporting to the Manager of Information Systems, you'll be at the center of our technology operations-managing Microsoft workstations, VMware virtualization, Windows and Linux servers, and mobile device management. You'll help keep our systems running smoothly, securely, and reliably while safeguarding sensitive data and ensuring regulatory compliance in a dynamic credit union environment. This is a role for a proactive problem-solver who thrives on keeping systems up to date, resolving work orders and projects on schedule, and delivering outstanding support to end users. If you're energized by technology, passionate about security, and ready to make a real impact, we'd love to hear from you. This position may require working weekends, holidays, and extended hours on short notice. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Administer and maintain hybrid infrastructure across on-premises and cloud-based Microsoft environments, including LAN and WAN equipment Maintain and configure Microsoft cloud services, e.g. Intune, Entra, Office 365 etc. Manage Windows workstations, Windows Servers and Linux systems to ensure performance, reliability, and uptime Oversee VMware virtualization platforms (ESXi, vCenter), including provisioning and resource optimization Plan, test, and deploy system updates, patches, and upgrades across servers, endpoints, and mobile devices Monitor network connectivity, system performance, and availability Collaborate closely with the technology team system deployments and cybersecurity initiatives Perform daily and monthly checklists of critical systems Furnish documentation, diagrams, and other reports Assist end-users with telephone and telecommunications-related issues, configuration and maintenance of phone system, voice mail, and other technical support issues Backup & Disaster Recovery: Design, implement, and maintain virtual backup solutions for VMware environments and critical systems Perform regular backups and ensure successful completion through monitoring and reporting Conduct periodic recovery testing and disaster recovery drills Manage retention policies and ensure compliance with regulatory requirements Assist with the preparation, maintenance, and testing of Foothill's disaster recovery plan and Business Continuity Plan (BCP) Responsible for remaining current on the latest industry news involving various computer-based and human threats to Foothill's network infrastructure, including viruses, external/internal penetration, and other internal risks affecting the stability and confidentiality/integrity of data Responsible for the development and maintenance of a plan to audit end-users' workstations on an ongoing semi-annual basis Responsible for cross-training Information System team members as backup knowledge of network protocols, traffic log analysis, and network security architecture Assist with computer operations as needed Attend meetings as required or assigned May perform other duties or projects as assigned Mobile Device Management (MDM): Administer and support MDM solutions (e.g., Microsoft Intune or similar platforms) Enroll, configure, and manage corporate and BYOD mobile devices (iOS, Android, laptops) Enforce security policies including device encryption, PIN/password policies, and remote wipe capabilities Manage application deployment, updates, and patching for mobile devices Monitor device compliance and remediate non-compliant devices Integrate MDM with identity systems (e.g., Azure AD) and conditional access policies Security & Compliance: Implement and enforce data security controls across servers, endpoints, and mobile devices Ensure secure integration across Microsoft and Linux platforms Monitor logs, alerts, and security events to identify and respond to threats Support audits and maintain compliance with standards such as NCUA and FFIEC General Administration: Maintain Azure, Active Directory, Group Policy, DNS, DHCP, and identity services Troubleshoot infrastructure, network, virtualization, backup, and endpoint issues Document system configurations, procedures, and change management activities Requirements: Qualification Requirements: Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) Minimum of three (3) years of system administration experience in a hybrid environment Strong expertise in Windows Server administration (AD, DNS, DHCP, GPO) Working knowledge of Linux systems (Ubuntu, RHEL or similar) Experience with VMware vSphere (ESXi, vCenter) Hands-on experience with MDM platforms (Microsoft Intune preferred) Experience with backup and recovery solutions (e.g., Veeam or similar) Understanding of endpoint security, identity management, and compliance frameworks Preferred Certifications: Microsoft Certified: Azure Administrator Associate VMware Certified Professional (VCP) CompTIA Security+ Microsoft Endpoint Administrator (Intune) or similar Other Skills and Abilities: Strong troubleshooting skills and analytical across infrastructure, endpoints, and mobile environments Attention to detail with a focus on security and compliance related trends Ability to manage multiple systems and priorities effectively Clear communication and strong documentation skills Remain knowledgeable of technical industry advancements and comply with all requirements concerning responsibility Ability to determine priority based on the criticality of issues and several users affected Provide all team members with the highest level of support and service possible Ability to handle multiple tasks with attention to detail and perform duties with minimal supervision Ability to use discretion when handling confidential information Self-motivated and frequently demonstrates initiative by going "above and beyond" performing what is required for the position Ability to maintain a good working relationship with all team members, members, and vendors and to use good judgment in recognizing the scope of authority Must be able to travel within the branch network regularly Must have a method of transportation when needed to carry out essential job-related functions; if operating a motor vehicle, must have a valid driver's license and proof of at least minimum automobile insurance coverage as required by the State of California. Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, intersectionality, status as a veteran, and basis of disability or any other federal, state or local protected class. Compensation details: 39-42 Hourly Wage PIc6f4b5-
05/05/2026
Full time
Description: Position: System Administrator Pay Range: $39.00 to $42.00 per hour FLSA Classification: Non-exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. CUNA's 2021 Member Benefits Top Performance Award for delivering an average direct benefit of $690 per member household. in California for 2024 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with 6% dollar-for-dollar match Profit-Sharing Plan Loan discounts Paid Holidays Paid Time-Off And more! What You'll Do: Join our team as a System Administrator and take a hands-on role in powering a modern, secure, and resilient hybrid IT environment! Reporting to the Manager of Information Systems, you'll be at the center of our technology operations-managing Microsoft workstations, VMware virtualization, Windows and Linux servers, and mobile device management. You'll help keep our systems running smoothly, securely, and reliably while safeguarding sensitive data and ensuring regulatory compliance in a dynamic credit union environment. This is a role for a proactive problem-solver who thrives on keeping systems up to date, resolving work orders and projects on schedule, and delivering outstanding support to end users. If you're energized by technology, passionate about security, and ready to make a real impact, we'd love to hear from you. This position may require working weekends, holidays, and extended hours on short notice. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Administer and maintain hybrid infrastructure across on-premises and cloud-based Microsoft environments, including LAN and WAN equipment Maintain and configure Microsoft cloud services, e.g. Intune, Entra, Office 365 etc. Manage Windows workstations, Windows Servers and Linux systems to ensure performance, reliability, and uptime Oversee VMware virtualization platforms (ESXi, vCenter), including provisioning and resource optimization Plan, test, and deploy system updates, patches, and upgrades across servers, endpoints, and mobile devices Monitor network connectivity, system performance, and availability Collaborate closely with the technology team system deployments and cybersecurity initiatives Perform daily and monthly checklists of critical systems Furnish documentation, diagrams, and other reports Assist end-users with telephone and telecommunications-related issues, configuration and maintenance of phone system, voice mail, and other technical support issues Backup & Disaster Recovery: Design, implement, and maintain virtual backup solutions for VMware environments and critical systems Perform regular backups and ensure successful completion through monitoring and reporting Conduct periodic recovery testing and disaster recovery drills Manage retention policies and ensure compliance with regulatory requirements Assist with the preparation, maintenance, and testing of Foothill's disaster recovery plan and Business Continuity Plan (BCP) Responsible for remaining current on the latest industry news involving various computer-based and human threats to Foothill's network infrastructure, including viruses, external/internal penetration, and other internal risks affecting the stability and confidentiality/integrity of data Responsible for the development and maintenance of a plan to audit end-users' workstations on an ongoing semi-annual basis Responsible for cross-training Information System team members as backup knowledge of network protocols, traffic log analysis, and network security architecture Assist with computer operations as needed Attend meetings as required or assigned May perform other duties or projects as assigned Mobile Device Management (MDM): Administer and support MDM solutions (e.g., Microsoft Intune or similar platforms) Enroll, configure, and manage corporate and BYOD mobile devices (iOS, Android, laptops) Enforce security policies including device encryption, PIN/password policies, and remote wipe capabilities Manage application deployment, updates, and patching for mobile devices Monitor device compliance and remediate non-compliant devices Integrate MDM with identity systems (e.g., Azure AD) and conditional access policies Security & Compliance: Implement and enforce data security controls across servers, endpoints, and mobile devices Ensure secure integration across Microsoft and Linux platforms Monitor logs, alerts, and security events to identify and respond to threats Support audits and maintain compliance with standards such as NCUA and FFIEC General Administration: Maintain Azure, Active Directory, Group Policy, DNS, DHCP, and identity services Troubleshoot infrastructure, network, virtualization, backup, and endpoint issues Document system configurations, procedures, and change management activities Requirements: Qualification Requirements: Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) Minimum of three (3) years of system administration experience in a hybrid environment Strong expertise in Windows Server administration (AD, DNS, DHCP, GPO) Working knowledge of Linux systems (Ubuntu, RHEL or similar) Experience with VMware vSphere (ESXi, vCenter) Hands-on experience with MDM platforms (Microsoft Intune preferred) Experience with backup and recovery solutions (e.g., Veeam or similar) Understanding of endpoint security, identity management, and compliance frameworks Preferred Certifications: Microsoft Certified: Azure Administrator Associate VMware Certified Professional (VCP) CompTIA Security+ Microsoft Endpoint Administrator (Intune) or similar Other Skills and Abilities: Strong troubleshooting skills and analytical across infrastructure, endpoints, and mobile environments Attention to detail with a focus on security and compliance related trends Ability to manage multiple systems and priorities effectively Clear communication and strong documentation skills Remain knowledgeable of technical industry advancements and comply with all requirements concerning responsibility Ability to determine priority based on the criticality of issues and several users affected Provide all team members with the highest level of support and service possible Ability to handle multiple tasks with attention to detail and perform duties with minimal supervision Ability to use discretion when handling confidential information Self-motivated and frequently demonstrates initiative by going "above and beyond" performing what is required for the position Ability to maintain a good working relationship with all team members, members, and vendors and to use good judgment in recognizing the scope of authority Must be able to travel within the branch network regularly Must have a method of transportation when needed to carry out essential job-related functions; if operating a motor vehicle, must have a valid driver's license and proof of at least minimum automobile insurance coverage as required by the State of California. Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, intersectionality, status as a veteran, and basis of disability or any other federal, state or local protected class. Compensation details: 39-42 Hourly Wage PIc6f4b5-
Kranze Technology Solutions, Inc
Des Plaines, Illinois
Kranze Technology Solution is seeking a Contract Manager to oversee the complete lifecycle of government contracts. This role ensures compliance with all applicable Federal Acquisition Regulations (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), company policies, and customer requirements. The Contract Manager serves as a key business partner to Program Management, Legal, Finance, Supply Chain, and Engineering to support successful program execution and risk management. Responsibilities Manage the end to end contract lifecycle, including proposal review, contract negotiation, award, administration, modification, and closeout Lead contract negotiations with U.S. Government agencies and prime contractors Ensure compliance with FAR, DFARS, agency supplements, ITAR/EAR, and other applicable regulations Review and analyze Requests for Proposal (RFPs), Requests for Quote (RFQs), statements of work (SOWs), terms and conditions, and other contractual documents Identify contractual risks and propose mitigation strategies to internal stakeholders Draft, review, and negotiate contract terms, amendments, change orders and subcontracts Serve as the primary contracts point of contact for assigned programs and customers Partner with Program Management to monitor contract performance, scope, schedule, funding, and deliverables Support audits and compliance reviews (e.g., DCAA, DCMA) as required Maintain accurate contract files and documentation in accordance with company and regulatory requirements Provide guidance and training to internal teams on contractual obligations and compliance matters Required Qualifications Bachelor's degree in Business Administration, Contract Management, Finance, Law, or related field 5+ years of progressive contract management experience, preferably within the defense or aerospace industry Strong working knowledge of FAR and DFARS Demonstrated experience negotiating complex government contracts Ability to interpret legal language and translate contractual requirements into actionable guidance Strong analytical, organizational, and problem solving skills Excellent written and verbal communication skills Proficiency with contract management systems and Microsoft Office tools Active or ability to obtain a U.S. security clearance, which requires US Citizenship Preferred Qualifications Master's degree NCMA certification (CPCM, CFCM, or CCCM) Experience supporting DoD, aerospace, or intelligence community programs Experience with cost reimbursement, fixed price, and hybrid contract types We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $100,000 - $150,000 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate's experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. About Kranze Technology Solutions: We are part of an SPX Technologies' Communication Technologies platform in the Detection & Measurement business segment. KTS is focused in the defense industry specializing in Infrared Countermeasures (IRCM) systems, digital interoperability and networking, and program support for the US Navy, US Marine Corps, and Special Operations Command. We provide hardware and software product development, systems integration, system test and evaluation support, modeling and simulation analysis, and other engineering services to support the Warfighter. Each team member has significant opportunities to solve a variety of complex technical challenges in small teams while working hand in hand with our defense customers. KTS is an equal opportunity employer and prohibits discrimination and harassment of any kind. All applicants will be considered for employment without regards to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other segmenting characteristics protected by law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources Powered by JazzHR Compensation details: 00 PIbbe255c837dc-8781
05/04/2026
Full time
Kranze Technology Solution is seeking a Contract Manager to oversee the complete lifecycle of government contracts. This role ensures compliance with all applicable Federal Acquisition Regulations (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), company policies, and customer requirements. The Contract Manager serves as a key business partner to Program Management, Legal, Finance, Supply Chain, and Engineering to support successful program execution and risk management. Responsibilities Manage the end to end contract lifecycle, including proposal review, contract negotiation, award, administration, modification, and closeout Lead contract negotiations with U.S. Government agencies and prime contractors Ensure compliance with FAR, DFARS, agency supplements, ITAR/EAR, and other applicable regulations Review and analyze Requests for Proposal (RFPs), Requests for Quote (RFQs), statements of work (SOWs), terms and conditions, and other contractual documents Identify contractual risks and propose mitigation strategies to internal stakeholders Draft, review, and negotiate contract terms, amendments, change orders and subcontracts Serve as the primary contracts point of contact for assigned programs and customers Partner with Program Management to monitor contract performance, scope, schedule, funding, and deliverables Support audits and compliance reviews (e.g., DCAA, DCMA) as required Maintain accurate contract files and documentation in accordance with company and regulatory requirements Provide guidance and training to internal teams on contractual obligations and compliance matters Required Qualifications Bachelor's degree in Business Administration, Contract Management, Finance, Law, or related field 5+ years of progressive contract management experience, preferably within the defense or aerospace industry Strong working knowledge of FAR and DFARS Demonstrated experience negotiating complex government contracts Ability to interpret legal language and translate contractual requirements into actionable guidance Strong analytical, organizational, and problem solving skills Excellent written and verbal communication skills Proficiency with contract management systems and Microsoft Office tools Active or ability to obtain a U.S. security clearance, which requires US Citizenship Preferred Qualifications Master's degree NCMA certification (CPCM, CFCM, or CCCM) Experience supporting DoD, aerospace, or intelligence community programs Experience with cost reimbursement, fixed price, and hybrid contract types We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $100,000 - $150,000 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate's experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. About Kranze Technology Solutions: We are part of an SPX Technologies' Communication Technologies platform in the Detection & Measurement business segment. KTS is focused in the defense industry specializing in Infrared Countermeasures (IRCM) systems, digital interoperability and networking, and program support for the US Navy, US Marine Corps, and Special Operations Command. We provide hardware and software product development, systems integration, system test and evaluation support, modeling and simulation analysis, and other engineering services to support the Warfighter. Each team member has significant opportunities to solve a variety of complex technical challenges in small teams while working hand in hand with our defense customers. KTS is an equal opportunity employer and prohibits discrimination and harassment of any kind. All applicants will be considered for employment without regards to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other segmenting characteristics protected by law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources Powered by JazzHR Compensation details: 00 PIbbe255c837dc-8781
High-Growth Leadership Opportunity Path to Director Dallas, TX (Relocation Available) About the Company Join a global leader in power and thermal management solutions focused on building a more sustainable, energy-efficient future. This organization supports critical industries across power electronics, mobility, automation, and digital infrastructure , with a strong and growing presence across the Americas. Why This Opportunity Stands Out Global leader in energy-efficient technology and digital infrastructure Large-scale, multi-site operations with high-impact IT environments Strong focus on innovation, sustainability, and modernization High visibility role with exposure to global IT leadership Clear path for growth into Director-level leadership The Opportunity This is a unique opportunity for a high-potential Infrastructure Manager to step into a regional role with the opportunity to grow into a Director-level position over time. You will act as a key technical and leadership bridge between senior IT leadership and regional teamshelping to standardize, modernize, and scale infrastructure across multiple sites and recently acquired business units. This role offers a strong balance of: 60% Technical Leadership (hands-on oversight, decision-making) 40% Strategic Leadership (planning, alignment, growth) Key Responsibilities Support and lead IT Infrastructure operations across multiple sites in the Americas Partner with senior leadership to drive standardization and integration across business units and M&A environments Provide technical leadership across: Cloud platforms (Azure / AWS) Data center and hybrid infrastructure Network environments (LAN/WAN/VPN) Service desk and end-user computing Identify and mitigate both visible and hidden infrastructure risks Support infrastructure planning for: new facilities and expansions manufacturing and operational environments Assist with budgeting, vendor management, and modernization initiatives Gradually grow into leading a regional team of 1215 professionals Collaborate across global teams to align infrastructure strategy and execution What Youll Be Driving in Year One Build and strengthen a high-performance infrastructure team Help establish and drive One Company infrastructure standards Support integration of acquired business units Bring structure, visibility, and consistency to a complex, multi-site environment What Were Looking For Required: 512+ years of IT Infrastructure experience, including leadership responsibilities Experience supporting multi-site or regional infrastructure environments Strong technical foundation in: Cloud (Azure and/or AWS) Data center operations Enterprise infrastructure (networking, virtualization, storage) Experience leading or mentoring teams, with desire to grow into broader leadership Exposure to complex or evolving environments (e.g., integration, scaling, transformation) Strong communication skills and ability to work across IT and business stakeholders Preferred: Experience with infrastructure standardization, consolidation, or M&A integration Background in manufacturing, industrial, or data center environments Working knowledge of SAP or other enterprise systems Familiarity with cybersecurity frameworks and DR/BCP concepts Experience working in global organizations Mandarin language skills (strongly preferred) Compensation & Benefits Base Salary: $160,000 $180,000 Bonus: 15% Comprehensive benefits package Relocation support available Long-term career growth and advancement opportunities Additional Details Location: Dallas / Ft. Worth Metroplex - Relocation Assistance Travel: 10% (domestic and occasional international) Visa: H1B Transfer supported, TN Visa, Green Card, US Citizen, E Visa-for Taiwan Citizens Who This Role is Ideal For This role is ideal for a strong Infrastructure Manager or Senior Manager who is ready to step into a broader regional role and grow into a Director position. Youll thrive if you: Enjoy bringing structure to complex environments Are technically strong but want to grow strategically Are motivated by career progression and leadership growth
05/02/2026
High-Growth Leadership Opportunity Path to Director Dallas, TX (Relocation Available) About the Company Join a global leader in power and thermal management solutions focused on building a more sustainable, energy-efficient future. This organization supports critical industries across power electronics, mobility, automation, and digital infrastructure , with a strong and growing presence across the Americas. Why This Opportunity Stands Out Global leader in energy-efficient technology and digital infrastructure Large-scale, multi-site operations with high-impact IT environments Strong focus on innovation, sustainability, and modernization High visibility role with exposure to global IT leadership Clear path for growth into Director-level leadership The Opportunity This is a unique opportunity for a high-potential Infrastructure Manager to step into a regional role with the opportunity to grow into a Director-level position over time. You will act as a key technical and leadership bridge between senior IT leadership and regional teamshelping to standardize, modernize, and scale infrastructure across multiple sites and recently acquired business units. This role offers a strong balance of: 60% Technical Leadership (hands-on oversight, decision-making) 40% Strategic Leadership (planning, alignment, growth) Key Responsibilities Support and lead IT Infrastructure operations across multiple sites in the Americas Partner with senior leadership to drive standardization and integration across business units and M&A environments Provide technical leadership across: Cloud platforms (Azure / AWS) Data center and hybrid infrastructure Network environments (LAN/WAN/VPN) Service desk and end-user computing Identify and mitigate both visible and hidden infrastructure risks Support infrastructure planning for: new facilities and expansions manufacturing and operational environments Assist with budgeting, vendor management, and modernization initiatives Gradually grow into leading a regional team of 1215 professionals Collaborate across global teams to align infrastructure strategy and execution What Youll Be Driving in Year One Build and strengthen a high-performance infrastructure team Help establish and drive One Company infrastructure standards Support integration of acquired business units Bring structure, visibility, and consistency to a complex, multi-site environment What Were Looking For Required: 512+ years of IT Infrastructure experience, including leadership responsibilities Experience supporting multi-site or regional infrastructure environments Strong technical foundation in: Cloud (Azure and/or AWS) Data center operations Enterprise infrastructure (networking, virtualization, storage) Experience leading or mentoring teams, with desire to grow into broader leadership Exposure to complex or evolving environments (e.g., integration, scaling, transformation) Strong communication skills and ability to work across IT and business stakeholders Preferred: Experience with infrastructure standardization, consolidation, or M&A integration Background in manufacturing, industrial, or data center environments Working knowledge of SAP or other enterprise systems Familiarity with cybersecurity frameworks and DR/BCP concepts Experience working in global organizations Mandarin language skills (strongly preferred) Compensation & Benefits Base Salary: $160,000 $180,000 Bonus: 15% Comprehensive benefits package Relocation support available Long-term career growth and advancement opportunities Additional Details Location: Dallas / Ft. Worth Metroplex - Relocation Assistance Travel: 10% (domestic and occasional international) Visa: H1B Transfer supported, TN Visa, Green Card, US Citizen, E Visa-for Taiwan Citizens Who This Role is Ideal For This role is ideal for a strong Infrastructure Manager or Senior Manager who is ready to step into a broader regional role and grow into a Director position. Youll thrive if you: Enjoy bringing structure to complex environments Are technically strong but want to grow strategically Are motivated by career progression and leadership growth
Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike. We are seeking an experienced hands-on Software Engineering Manager to lead our Retail Engineering teams, which deliver critical systems and services that power and support our eCommerce organization. In this role, you will manage and mentor a team of engineers responsible for Microsoft-based enterprise applications, including front end JavaScript, REACT, Angular, and .NET/C#, SQL Server-backed services, as well as integrations that support retail operations, order processing, pricing, fulfillment, and customer-facing workflows. This position combines people leadership, technical strategy, and delivery ownership. You will be accountable for engineering execution, SDLC rigor, system reliability, and continuous improvement of our development and deployment practices. Experience modernizing legacy systems, migrating workloads to cloud platforms, and building robust CI/CD pipelines is highly valued. Position Responsibilities: Strategic & Technical Leadership Lead, mentor, and grow a high-performing team of 6 software engineers, including onshore and offshore contributors. Own the technical direction and execution of retail-focused applications built on .NET, C#, SQL Server Guide architectural decisions with a focus on scalability, reliability, maintainability, and performance. Partner with Product, Operations, QA, and Database teams to translate business requirements into well-designed technical solutions. Drive modernization efforts, including cloud migration initiatives, technical debt reduction, and platform stability improvements. Delivery, Process & SDLC Ownership Establish and enforce strong SDLC practices, including requirements refinement, sprint planning, code reviews, testing standards, and release management. Lead the implementation and continuous improvement of CI/CD pipelines to improve deployment speed, quality, and operational confidence. Ensure engineering work is delivered predictably, with clear visibility into timelines, risks, and dependencies. Balance delivery velocity with long-term system health and code quality. Leadership & Collaboration Serve as a clear point of accountability for retail engineering initiatives. Communicate effectively with technical and non-technical stakeholders, providing status updates, risk assessments, and architectural context. Foster a culture of ownership, accountability, transparency, and continuous improvement. Support hiring, onboarding, performance management, and career development for engineering team members. Requirements & Experience Bachelor's degree in Computer Science, Engineering, or a related discipline (or equivalent professional experience). 5+ years of hands-on experience with Microsoft-based back-end technologies, including: C# / .NET (including Core or newer) Microsoft SQL Server and T-SQL RESTful API design and development HTML, CSS, JavaScript 5+ years of experience leading software engineering teams in a mid-size or larger organization. Demonstrated experience managing and mentoring distributed teams, including offshore resources. Strong experience overseeing full SDLC execution in Agile or hybrid Agile environments. Proven track record of designing, implementing, and maintaining CI/CD pipelines. Experience with cloud platforms (Azure and/or AWS), including application migration or modernization efforts. Excellent communication, organizational, and stakeholder management skills. Strong problem-solving and decision-making abilities with a focus on business impact. Self-directed and comfortable operating with a high degree of ownership and accountability. Nice to Have Experience migrating legacy or on-prem applications to cloud-based architectures. Background in retail, eCommerce, or high-volume transactional systems. Experience with: Microservices or service-oriented architectures REACT and Angular Classic Winform Apps Containerization (Docker, Kubernetes) Infrastructure-as-code and deployment automation Familiarity with feature flagging, controlled rollouts, and release strategies. Familiarity with component-based front-end frameworks, like React or Angular. Master's degree or equivalent advanced experience. Application Link:
05/01/2026
Full time
Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike. We are seeking an experienced hands-on Software Engineering Manager to lead our Retail Engineering teams, which deliver critical systems and services that power and support our eCommerce organization. In this role, you will manage and mentor a team of engineers responsible for Microsoft-based enterprise applications, including front end JavaScript, REACT, Angular, and .NET/C#, SQL Server-backed services, as well as integrations that support retail operations, order processing, pricing, fulfillment, and customer-facing workflows. This position combines people leadership, technical strategy, and delivery ownership. You will be accountable for engineering execution, SDLC rigor, system reliability, and continuous improvement of our development and deployment practices. Experience modernizing legacy systems, migrating workloads to cloud platforms, and building robust CI/CD pipelines is highly valued. Position Responsibilities: Strategic & Technical Leadership Lead, mentor, and grow a high-performing team of 6 software engineers, including onshore and offshore contributors. Own the technical direction and execution of retail-focused applications built on .NET, C#, SQL Server Guide architectural decisions with a focus on scalability, reliability, maintainability, and performance. Partner with Product, Operations, QA, and Database teams to translate business requirements into well-designed technical solutions. Drive modernization efforts, including cloud migration initiatives, technical debt reduction, and platform stability improvements. Delivery, Process & SDLC Ownership Establish and enforce strong SDLC practices, including requirements refinement, sprint planning, code reviews, testing standards, and release management. Lead the implementation and continuous improvement of CI/CD pipelines to improve deployment speed, quality, and operational confidence. Ensure engineering work is delivered predictably, with clear visibility into timelines, risks, and dependencies. Balance delivery velocity with long-term system health and code quality. Leadership & Collaboration Serve as a clear point of accountability for retail engineering initiatives. Communicate effectively with technical and non-technical stakeholders, providing status updates, risk assessments, and architectural context. Foster a culture of ownership, accountability, transparency, and continuous improvement. Support hiring, onboarding, performance management, and career development for engineering team members. Requirements & Experience Bachelor's degree in Computer Science, Engineering, or a related discipline (or equivalent professional experience). 5+ years of hands-on experience with Microsoft-based back-end technologies, including: C# / .NET (including Core or newer) Microsoft SQL Server and T-SQL RESTful API design and development HTML, CSS, JavaScript 5+ years of experience leading software engineering teams in a mid-size or larger organization. Demonstrated experience managing and mentoring distributed teams, including offshore resources. Strong experience overseeing full SDLC execution in Agile or hybrid Agile environments. Proven track record of designing, implementing, and maintaining CI/CD pipelines. Experience with cloud platforms (Azure and/or AWS), including application migration or modernization efforts. Excellent communication, organizational, and stakeholder management skills. Strong problem-solving and decision-making abilities with a focus on business impact. Self-directed and comfortable operating with a high degree of ownership and accountability. Nice to Have Experience migrating legacy or on-prem applications to cloud-based architectures. Background in retail, eCommerce, or high-volume transactional systems. Experience with: Microservices or service-oriented architectures REACT and Angular Classic Winform Apps Containerization (Docker, Kubernetes) Infrastructure-as-code and deployment automation Familiarity with feature flagging, controlled rollouts, and release strategies. Familiarity with component-based front-end frameworks, like React or Angular. Master's degree or equivalent advanced experience. Application Link:
The Corporate Digital Sales Operations Specialist will support the Digital Operations Team by providing digital deal entry and digital campaign support assistance to our television station and national sales teams. The Specialist will provide digital deal entry, pre-, and post-sale assistance to national sellers, as well as station sellers as volume or need dictates. This position reports into the Corporate Digital Sales Operations Assistant Manager. Responsibilities: Provide digital order entry support for National Sales teams Provide order entry backup to assigned station groups for high volume or PTO coverage Train and mentor Regional Specialists on digital products or processes as needed Assist in maintaining training materials, product documentation, order entry documentation, and other team resources Other duties as assigned Skills and Qualifications: Bachelor's Degree in Marketing, Business, Communications, or a related field 1-2 years of experience in digital sales or operations and customer service Proficiency with MS Office Suite (Outlook, Word, Excel) Strong understanding of AOS and Jira systems Excellent communication, problem-solving, and customer service skills Strong organizational skills, attention to detail, and ability to manage multiple priorities under deadlines. Core Competencies: Customer-Centric Mindset: Demonstrates patience and empathy, ensuring positive interactions and support for internal stakeholders. Collaborative Spirit: Enjoys working with others to achieve shared goals and thrives in a team-oriented environment. Creative Problem-Solving: Brings innovative ideas to improve processes and enhance campaign performance. Adaptability: Handles shifting priorities and high-volume workloads with professionalism and efficiency. Proactive Support: Takes initiative to assist colleagues and resolve issues before they escalate. Enthusiasm for Helping Others: Gets excited about enabling fellow employees to succeed and contributing to overall team success. The hourly compensation range for this role is $23.08 to $26.44 with bonus potential. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan. This position is hybrid for Maryland-based employees, with regular time in our corporate office. We are also open to considering qualified remote candidates. Work arrangement will be determined based on location and business needs. Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law. About Us Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates, and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR, and The Nest. Sinclair's AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at . About the Team The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk. Please note that this position is not eligible for visa sponsorship, including employer sponsorship for an H-1B visa, OPT-STEM employment, etc.
05/01/2026
Full time
The Corporate Digital Sales Operations Specialist will support the Digital Operations Team by providing digital deal entry and digital campaign support assistance to our television station and national sales teams. The Specialist will provide digital deal entry, pre-, and post-sale assistance to national sellers, as well as station sellers as volume or need dictates. This position reports into the Corporate Digital Sales Operations Assistant Manager. Responsibilities: Provide digital order entry support for National Sales teams Provide order entry backup to assigned station groups for high volume or PTO coverage Train and mentor Regional Specialists on digital products or processes as needed Assist in maintaining training materials, product documentation, order entry documentation, and other team resources Other duties as assigned Skills and Qualifications: Bachelor's Degree in Marketing, Business, Communications, or a related field 1-2 years of experience in digital sales or operations and customer service Proficiency with MS Office Suite (Outlook, Word, Excel) Strong understanding of AOS and Jira systems Excellent communication, problem-solving, and customer service skills Strong organizational skills, attention to detail, and ability to manage multiple priorities under deadlines. Core Competencies: Customer-Centric Mindset: Demonstrates patience and empathy, ensuring positive interactions and support for internal stakeholders. Collaborative Spirit: Enjoys working with others to achieve shared goals and thrives in a team-oriented environment. Creative Problem-Solving: Brings innovative ideas to improve processes and enhance campaign performance. Adaptability: Handles shifting priorities and high-volume workloads with professionalism and efficiency. Proactive Support: Takes initiative to assist colleagues and resolve issues before they escalate. Enthusiasm for Helping Others: Gets excited about enabling fellow employees to succeed and contributing to overall team success. The hourly compensation range for this role is $23.08 to $26.44 with bonus potential. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan. This position is hybrid for Maryland-based employees, with regular time in our corporate office. We are also open to considering qualified remote candidates. Work arrangement will be determined based on location and business needs. Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law. About Us Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates, and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR, and The Nest. Sinclair's AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at . About the Team The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk. Please note that this position is not eligible for visa sponsorship, including employer sponsorship for an H-1B visa, OPT-STEM employment, etc.
Johns Hopkins Public Safety (JHPS) is seeking an IT Manager responsible for staff management and coordination/oversight of one or more JHPS-related technologies that support JHPS and their clients, to include Johns Hopkins Police Department (JHPD). These technologies include but are not limited to networking and security (Firewalls, Intrusion Prevention systems, Security Incident and Event Management systems) infrastructure, server compute, virtualization, and storage (Nutanix, Dell, HP, cloud and SaaS services, and Microsoft Operating systems and licensing. They will also oversee management of IT Operations-related projects within the constraints of scope, quality, time and cost to deliver specified requirements and meet customer satisfaction. Job Scope/Complexity Typically has small to moderate size staff comprised of IT professionals as direct reports, which may include LAN and Systems Administrators, Systems Engineers and Programmer Analysts. Develops operating budget and participates in the setting of budget priorities in area of responsibility. Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS and outside vendors. Job Responsibilities The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility. Specific Duties & Responsibilities Strategy & Planning Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit. With an awareness of the organization's needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs. Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget. Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance. Relationship Management Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution. Manages the customer relationship and satisfaction as well as adherence to service level agreements. Creates and promotes a culture of excellent customer service. Maintains relationships with customer base to better understand their needs and address organizational goals. Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort. Maintains relationships with technology vendors for the department. Project/Produce Responsibility Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function. Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion. As necessary actively participates in group's delivery of services, as well as participate in the on-call program for IT Support for the JHPD. Oversee the management and maintenance of networking, security infrastructure, including, but not limited to routers, switches, firewalls, intrusion prevention systems (IPS), security incident and event management (SIEM) systems to that support the mission of JHPS/JHPD and related services Oversee the management and maintenance of data center infrastructure including, but not limited to servers, virtualization servers, storage, DHCP/DNS, cloud services that support the mission of JHPS/JHPD and related services Oversee the creation of disaster recovery and business continuity strategies to maintain availability and integrity of infrastructure and services that support JHPD Assist with audit and compliance evaluation activities related to governance requirements and industry frameworks such as CJIS, NIST SP 800.53 rev 4 Staff Management Recruits, develops, retains, organizes and manages performance of staff. Assigns tasks, monitors progress and provides guidance. Perform other related duties as requested. Minimum Qualifications Bachelor's Degree. Five (5) years related experience. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Two (2) years of supervisory experience is preferred. Classified Title: IT Manager Job Posting Title (Working Title): IT Manager (Johns Hopkins Public Safety) Role/Level/Range: ATP/04/PF Starting Salary Range: $85,500 - $149,800 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: m-f 8 - 4 FLSA Status: Exempt Location: Hybrid/Eastern High Campus Department name: VP for Public Safety Office of Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: . Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion . Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing . click apply for full job details
01/14/2026
Full time
Johns Hopkins Public Safety (JHPS) is seeking an IT Manager responsible for staff management and coordination/oversight of one or more JHPS-related technologies that support JHPS and their clients, to include Johns Hopkins Police Department (JHPD). These technologies include but are not limited to networking and security (Firewalls, Intrusion Prevention systems, Security Incident and Event Management systems) infrastructure, server compute, virtualization, and storage (Nutanix, Dell, HP, cloud and SaaS services, and Microsoft Operating systems and licensing. They will also oversee management of IT Operations-related projects within the constraints of scope, quality, time and cost to deliver specified requirements and meet customer satisfaction. Job Scope/Complexity Typically has small to moderate size staff comprised of IT professionals as direct reports, which may include LAN and Systems Administrators, Systems Engineers and Programmer Analysts. Develops operating budget and participates in the setting of budget priorities in area of responsibility. Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS and outside vendors. Job Responsibilities The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility. Specific Duties & Responsibilities Strategy & Planning Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit. With an awareness of the organization's needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs. Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget. Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance. Relationship Management Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution. Manages the customer relationship and satisfaction as well as adherence to service level agreements. Creates and promotes a culture of excellent customer service. Maintains relationships with customer base to better understand their needs and address organizational goals. Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort. Maintains relationships with technology vendors for the department. Project/Produce Responsibility Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function. Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion. As necessary actively participates in group's delivery of services, as well as participate in the on-call program for IT Support for the JHPD. Oversee the management and maintenance of networking, security infrastructure, including, but not limited to routers, switches, firewalls, intrusion prevention systems (IPS), security incident and event management (SIEM) systems to that support the mission of JHPS/JHPD and related services Oversee the management and maintenance of data center infrastructure including, but not limited to servers, virtualization servers, storage, DHCP/DNS, cloud services that support the mission of JHPS/JHPD and related services Oversee the creation of disaster recovery and business continuity strategies to maintain availability and integrity of infrastructure and services that support JHPD Assist with audit and compliance evaluation activities related to governance requirements and industry frameworks such as CJIS, NIST SP 800.53 rev 4 Staff Management Recruits, develops, retains, organizes and manages performance of staff. Assigns tasks, monitors progress and provides guidance. Perform other related duties as requested. Minimum Qualifications Bachelor's Degree. Five (5) years related experience. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Two (2) years of supervisory experience is preferred. Classified Title: IT Manager Job Posting Title (Working Title): IT Manager (Johns Hopkins Public Safety) Role/Level/Range: ATP/04/PF Starting Salary Range: $85,500 - $149,800 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: m-f 8 - 4 FLSA Status: Exempt Location: Hybrid/Eastern High Campus Department name: VP for Public Safety Office of Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: . Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion . Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing . click apply for full job details
Job Title: InfraOps Reliability Administrator Location: Hybrid Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 60506 Department This position is within FSU's Department of Information Technology Services (ITS) Click here to see what the current team has to say about this role. Responsibilities The FSU College of Medicine Infrastructure and Operations team designs, builds, and manages infrastructure and servers to support other IT teams, faculty, staff, researchers, and students within the college. The team leverages the latest in automation and observability solutions to make complex work easier to accomplish. Design, build, automate, and optimize infrastructure using modern tools and site reliability engineering practices. Manage primarily Windows servers in a hybrid cloud environment, with a focus on reliability, observability, security, and continuous improvement. Collaborate across teams and leverage automation, scripting, data-informed decision-making, and self-directed professional development to deliver secure, scalable, and customer-focused solutions. Infrastructure and configuration as code: Use tools such as Terraform, Azure DevOps, Visual Studio Code, and scripting languages like PowerShell and Bash to manage infrastructure as code (IaC) and configuration as code (CaC), ensuring consistency, repeatability, and auditability of systems. Use observability solutions, such as Elastic, to monitor deployments and support data-informed decisions and rapid experiments, that drive continuous improvement. Work with CI/CD pipelines to automate deployment, validation, and testing processes, ensuring systems are secure by design, mitigate vulnerabilities, and are compliant with security policies and standards. Follow secure coding practices, adhere to coding standards, and leverage version control, automated testing, and test-driven development to produce high-quality, secure, and maintainable code. Use AI-assisted tools to accelerate development, validation, and troubleshooting. Participate in pair programming sessions as appropriate to write code and resolve deployment issues. Provision and manage server infrastructure: Deploy and manage Windows and Linux servers across a hybrid environment that includes Microsoft Azure and over a dozen geographically dispersed on-premises locations. This includes ensuring that all systems are secure by design, follow zero trust principles, and are scalable, observable, and aligned with business needs. Provision infrastructure with reliability, maintainability, and consistency in mind, and implement observability prior to production to support proactive monitoring and data-informed decisions. Collaborate with cross-functional teams and stakeholders throughout the infrastructure lifecycle to ensure solutions align with customer needs; prioritize high-value work, assess feasibility, and conduct security reviews of new systems and applications; deliver exceptional customer service and maintain clear communication to support successful outcomes. Automation: Automation is not just a task, it is a mindset and a strategic enabler of reliability, consistency, and scalability. Design and implement solutions that make work easier, reduce manual effort, improve system reliability, and streamline operations across provisioning, configuration, monitoring, and remediation. Use AI, scripting, workflow automation, or robotic process automation (RPA) tools to reduce operational overhead and accelerate delivery. Use observability tools to monitor automation performance, ensure reliability, and identify data-informed opportunities for continuous improvement. Collaborate with peers and stakeholders to prioritize high-value automation opportunities and ensure that solutions are effective, secure, and aligned with business needs. Network administration: Manage and troubleshoot enterprise-grade network infrastructure, including wireless access points, switches, routers, load balancers, and next-generation firewalls. Diagnose and resolve network issues using packet captures, OS command outputs, diagnostic consoles, logs, or other tools. Leverage network observability tools to make data-informed decisions and identify opportunities for improvement. Implement and maintain security measures to protect data, systems, and network availability. Collaborate with network and security teams to validate new systems and configurations, expand observability, reduce exploitable vulnerabilities, implement security controls, and enhance system resilience and usability for customers. Documentation and process improvement: Create and maintain clear, concise documentation for knowledge sharing, process repeatability, and operational continuity. Develop system diagrams, deployment guides, and standard operating procedures (SOPs) that support usability, compliance, and reliability. Continuously refine documentation and processes as systems evolve, incorporating feedback and lessons learned. Ensure all procedures align with FSU ITS Security Policies and Standards. Participate in peer reviews to validate documentation for accuracy, clarity, and usability. Support and incident response: Respond to system alerts, outages, and support requests in accordance with established incident management procedures, collaborating with peers and stakeholders to ensure rapid resolution. Use observability tools to support rapid diagnosis and resolution, and create new monitoring as needed to improve visibility. Participate in post-incident reviews, highlighting key data points and observability insights to identify root causes and opportunities for system or process improvements. Implement improvements to prevent the recurrence of issues and to enhance system reliability. Participate in an on-call rotation, typically one week per month, which includes after-hours support for deployments, changes, or incidents, including on holidays and weekends. Actively work to reduce the need for after-hours assistance by leveraging automated deployment solutions, improving system reliability, and lowering the risk and complexity of changes. Assist with IT security investigations as needed. Ensure incident response processes align with the expectations of IT management, technical teams, and customers. Professional development: Continuous learning and technical curiosity are key expectations of this role. Complete both assigned and self-directed professional development to stay current with evolving technologies, tools, and practices. Explore technical subjects that interest you, even beyond current projects. Use provided learning platforms, such as LinkedIn Learning. Participate in the ITS Professional Development Bonus Plan by completing manager-approved certifications. Pursue relevant training, certifications, and conferences aligned with team goals, subject to approval. Approved training resources will be paid for by the organization. Research and validate emerging tools, including AI, automation, observability, and other innovations, to assess their value for our organization. Apply a mindset of rapid experimentation using data to guide decisions, improvements, and the next experiment. Participation in knowledge-sharing sessions, communities of practice, and collaborative learning opportunities is encouraged. Qualifications Bachelor's degree in Computer Science, MIS, or other appropriate degree and two years experience or a high school diploma or equivalent and six years of experience. (Note: or a combination of appropriate post high school education and experience equal to six years.) Preferred Qualifications Proven ability to learn new tools and technologies quickly, with a track record of self-directed learning and adaptability in fast-paced environments. Demonstrated commitment to continuous learning and professional development. Proficient in scripting for infrastructure automation using PowerShell, with the ability to write, debug, and maintain scripts independently or with tools like GitHub Copilot; familiarity with Python or Bash is a plus. Experience using infrastructure and configuration as code tools such as Terraform, Ansible, PowerShell, or similar, with version control practices using Git, and integrated development environments like Visual Studio Code. Experience creating and troubleshooting CI/CD pipelines using tools such as Azure DevOps, GitHub Actions, or GitLab to automate infrastructure deployment and configuration. Experience provisioning and managing infrastructure in cloud environments such as Azure, AWS, or Google Cloud, with an understanding of repeatable deployment processes, and troubleshooting network connectivity with next-generation firewalls. Experience deploying containers and familiarity with container orchestration technologies such as Kubernetes. Proficient using observability tools such as Elastic, Dynatrace, Prometheus, Grafana, Splunk, Datadog, or others, to ingest new types of data, build dashboards and alerts, and derive insights for performance tuning and incident response. Experience improving infrastructure design, automation, or troubleshooting by testing ideas, learning from results, and making thoughtful adjustments over time. Experience supporting Windows and Linux systems in an Active Directory domain, including deployment, configuration, and troubleshooting, as well as managing virtual infrastructure using platforms such as Hyper-V or VMware. Experience leveraging AI tools to accelerate task completion and improve operational efficiency. Demonstrated ability to write and troubleshoot firewall rules and quickly diagnose issues across firewalls, switches . click apply for full job details
01/14/2026
Full time
Job Title: InfraOps Reliability Administrator Location: Hybrid Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 60506 Department This position is within FSU's Department of Information Technology Services (ITS) Click here to see what the current team has to say about this role. Responsibilities The FSU College of Medicine Infrastructure and Operations team designs, builds, and manages infrastructure and servers to support other IT teams, faculty, staff, researchers, and students within the college. The team leverages the latest in automation and observability solutions to make complex work easier to accomplish. Design, build, automate, and optimize infrastructure using modern tools and site reliability engineering practices. Manage primarily Windows servers in a hybrid cloud environment, with a focus on reliability, observability, security, and continuous improvement. Collaborate across teams and leverage automation, scripting, data-informed decision-making, and self-directed professional development to deliver secure, scalable, and customer-focused solutions. Infrastructure and configuration as code: Use tools such as Terraform, Azure DevOps, Visual Studio Code, and scripting languages like PowerShell and Bash to manage infrastructure as code (IaC) and configuration as code (CaC), ensuring consistency, repeatability, and auditability of systems. Use observability solutions, such as Elastic, to monitor deployments and support data-informed decisions and rapid experiments, that drive continuous improvement. Work with CI/CD pipelines to automate deployment, validation, and testing processes, ensuring systems are secure by design, mitigate vulnerabilities, and are compliant with security policies and standards. Follow secure coding practices, adhere to coding standards, and leverage version control, automated testing, and test-driven development to produce high-quality, secure, and maintainable code. Use AI-assisted tools to accelerate development, validation, and troubleshooting. Participate in pair programming sessions as appropriate to write code and resolve deployment issues. Provision and manage server infrastructure: Deploy and manage Windows and Linux servers across a hybrid environment that includes Microsoft Azure and over a dozen geographically dispersed on-premises locations. This includes ensuring that all systems are secure by design, follow zero trust principles, and are scalable, observable, and aligned with business needs. Provision infrastructure with reliability, maintainability, and consistency in mind, and implement observability prior to production to support proactive monitoring and data-informed decisions. Collaborate with cross-functional teams and stakeholders throughout the infrastructure lifecycle to ensure solutions align with customer needs; prioritize high-value work, assess feasibility, and conduct security reviews of new systems and applications; deliver exceptional customer service and maintain clear communication to support successful outcomes. Automation: Automation is not just a task, it is a mindset and a strategic enabler of reliability, consistency, and scalability. Design and implement solutions that make work easier, reduce manual effort, improve system reliability, and streamline operations across provisioning, configuration, monitoring, and remediation. Use AI, scripting, workflow automation, or robotic process automation (RPA) tools to reduce operational overhead and accelerate delivery. Use observability tools to monitor automation performance, ensure reliability, and identify data-informed opportunities for continuous improvement. Collaborate with peers and stakeholders to prioritize high-value automation opportunities and ensure that solutions are effective, secure, and aligned with business needs. Network administration: Manage and troubleshoot enterprise-grade network infrastructure, including wireless access points, switches, routers, load balancers, and next-generation firewalls. Diagnose and resolve network issues using packet captures, OS command outputs, diagnostic consoles, logs, or other tools. Leverage network observability tools to make data-informed decisions and identify opportunities for improvement. Implement and maintain security measures to protect data, systems, and network availability. Collaborate with network and security teams to validate new systems and configurations, expand observability, reduce exploitable vulnerabilities, implement security controls, and enhance system resilience and usability for customers. Documentation and process improvement: Create and maintain clear, concise documentation for knowledge sharing, process repeatability, and operational continuity. Develop system diagrams, deployment guides, and standard operating procedures (SOPs) that support usability, compliance, and reliability. Continuously refine documentation and processes as systems evolve, incorporating feedback and lessons learned. Ensure all procedures align with FSU ITS Security Policies and Standards. Participate in peer reviews to validate documentation for accuracy, clarity, and usability. Support and incident response: Respond to system alerts, outages, and support requests in accordance with established incident management procedures, collaborating with peers and stakeholders to ensure rapid resolution. Use observability tools to support rapid diagnosis and resolution, and create new monitoring as needed to improve visibility. Participate in post-incident reviews, highlighting key data points and observability insights to identify root causes and opportunities for system or process improvements. Implement improvements to prevent the recurrence of issues and to enhance system reliability. Participate in an on-call rotation, typically one week per month, which includes after-hours support for deployments, changes, or incidents, including on holidays and weekends. Actively work to reduce the need for after-hours assistance by leveraging automated deployment solutions, improving system reliability, and lowering the risk and complexity of changes. Assist with IT security investigations as needed. Ensure incident response processes align with the expectations of IT management, technical teams, and customers. Professional development: Continuous learning and technical curiosity are key expectations of this role. Complete both assigned and self-directed professional development to stay current with evolving technologies, tools, and practices. Explore technical subjects that interest you, even beyond current projects. Use provided learning platforms, such as LinkedIn Learning. Participate in the ITS Professional Development Bonus Plan by completing manager-approved certifications. Pursue relevant training, certifications, and conferences aligned with team goals, subject to approval. Approved training resources will be paid for by the organization. Research and validate emerging tools, including AI, automation, observability, and other innovations, to assess their value for our organization. Apply a mindset of rapid experimentation using data to guide decisions, improvements, and the next experiment. Participation in knowledge-sharing sessions, communities of practice, and collaborative learning opportunities is encouraged. Qualifications Bachelor's degree in Computer Science, MIS, or other appropriate degree and two years experience or a high school diploma or equivalent and six years of experience. (Note: or a combination of appropriate post high school education and experience equal to six years.) Preferred Qualifications Proven ability to learn new tools and technologies quickly, with a track record of self-directed learning and adaptability in fast-paced environments. Demonstrated commitment to continuous learning and professional development. Proficient in scripting for infrastructure automation using PowerShell, with the ability to write, debug, and maintain scripts independently or with tools like GitHub Copilot; familiarity with Python or Bash is a plus. Experience using infrastructure and configuration as code tools such as Terraform, Ansible, PowerShell, or similar, with version control practices using Git, and integrated development environments like Visual Studio Code. Experience creating and troubleshooting CI/CD pipelines using tools such as Azure DevOps, GitHub Actions, or GitLab to automate infrastructure deployment and configuration. Experience provisioning and managing infrastructure in cloud environments such as Azure, AWS, or Google Cloud, with an understanding of repeatable deployment processes, and troubleshooting network connectivity with next-generation firewalls. Experience deploying containers and familiarity with container orchestration technologies such as Kubernetes. Proficient using observability tools such as Elastic, Dynatrace, Prometheus, Grafana, Splunk, Datadog, or others, to ingest new types of data, build dashboards and alerts, and derive insights for performance tuning and incident response. Experience improving infrastructure design, automation, or troubleshooting by testing ideas, learning from results, and making thoughtful adjustments over time. Experience supporting Windows and Linux systems in an Active Directory domain, including deployment, configuration, and troubleshooting, as well as managing virtual infrastructure using platforms such as Hyper-V or VMware. Experience leveraging AI tools to accelerate task completion and improve operational efficiency. Demonstrated ability to write and troubleshoot firewall rules and quickly diagnose issues across firewalls, switches . click apply for full job details
Mobile Infrastructure Technical Manager - IT Business Affairs: University IT (UIT), Stanford, California, United States Information Technology Services Nov 14, 2025 Post Date 107737 Requisition # Work Location : Stanford Historical Campus Work Schedule : Hybrid (must be able to work at least 2-3 days per week on-site) University IT (UIT), part of the Business Affairs organization at Stanford University, is dedicated to delivering world-class service and technology solutions to advance research, teaching, learning, administration, and healthcare. Stanford University is expanding its offering of Mobile Infrastructure services. We are seeking a highly skilled and experienced Technical Manager to join our team and take ownership of the mobile infrastructure engineering and operations. This role will primarily focus on leading Mobile Infrastructure team, engineering and maintaining mobile technology, ensuring excellent client support, and managing vendor relationships. The ideal candidate should have a strong background in mobile network technologies, such as indoor and outdoor Distributed Antenna Systems (DAS), and public and private cellular networks. Responsibilities: Technology: Develop and execute strategies for the mobile network connectivity and private 5G service offerings. Monitor and ensure the overall performance, availability, and reliability of the service. Identify areas for improvement and implement measures to enhance service quality and efficiency. Monitor the Mobile Connectivity Service Now Incident and Request queues for tickets and follow up with staff on status and remove obstacles that may be preventing prompt resolution of incidents. Review all change requests to adhere to the UIT Change Management processes, and ensure relevant stakeholder, partner teams and user community concerns have been addressed. Track and report the performance of operations by collecting and monitoring metrics and ensuring that performance aligns with defined business targets or SLAs. Observe trends that could inform opportunities for process improvement. Collaborate with cross-functional teams to troubleshoot and resolve service-related issues. Ensure established incident and escalation processes are being followed in a timely manner to resolve issues per SLAs. Client Support: Serve as the primary point of escalation for clients regarding mobile network connectivity and private 5G services. Understand client requirements, address their concerns, and provide solutions to meet their needs. Provide technical guidance and assistance to clients in optimizing their mobile network connectivity and private 5G solutions. Proactively identify opportunities to upsell or cross-sell services based on client requirements and industry trends. Vendor Management: Identify and evaluate potential vendors and suppliers for mobile network connectivity and private 5G services. Collaborate with IT Vendor Management team to negotiate contracts and agreements, ensuring favorable terms and conditions. Build and maintain strong relationships with vendors, monitoring their performance and adherence to service level agreements (SLAs). Collaborate with vendors to resolve service-related issues and escalate concerns as necessary. Team Management: Lead a team of engineers, technicians and support staff, providing guidance, coaching, and performance feedback. Foster a positive work environment that encourages teamwork, collaboration, and continuous learning. Develop and implement training programs to enhance the skills and knowledge of the service team. Technology Planning: Conduct market research and analysis to stay informed about industry trends and competitors' pricing strategies. Continuously innovate and expand the mobile infrastructure service offerings to meet evolving client needs and market demands. Conduct feasibility studies and cost-benefit analyses to assess the viability and profitability of new service ideas. Collaborate with cross-functional teams, including product development, engineering, and operations, to design and develop new services. Define service specifications, features, and deliverables, ensuring they align with client expectations and business objectives. Strong project management skills, including the ability to prioritize tasks and meet deadlines. Creative mindset and ability to think outside the box to create innovative service offerings Job Qualifications: Bachelor's degree in a relevant field (e.g., Telecommunications, Electrical Engineering, Computer Science) and eight years of experience, or a combination of education and equivalent practical experience. Proven experience in managing mobile network connectivity services, including indoor and outdoor DAS. Knowledge of mobile network technologies, protocols, and standards (e.g., 4G, 5G, LTE). Familiarity with indoor and outdoor Distributed Antenna Systems (DAS) deployment and optimization. Understanding of private 5G network architecture, implementation, and management. Excellent problem-solving and troubleshooting skills in the context of mobile network connectivity and private 5G services. Solid understanding of vendor management and contract negotiation processes. Strong leadership and team management abilities. Exceptional communication and interpersonal skills. Ability to work effectively in a fast-paced and dynamic environment. Work Standards When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements. Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, . Certifications and Licenses Required: Must possess and maintain a valid California non-commercial Class C Driver's License. Physical Requirements: Ability to drive day or night. The expected pay range for this position is $159,963 to $191,459 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. We are not able to provide relocation for this position. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Additional Information Schedule: Full-time Job Code: 4813 Employee Status: Regular Grade: K Requisition ID: 107737 Work Arrangement : Hybrid Eligible
01/14/2026
Full time
Mobile Infrastructure Technical Manager - IT Business Affairs: University IT (UIT), Stanford, California, United States Information Technology Services Nov 14, 2025 Post Date 107737 Requisition # Work Location : Stanford Historical Campus Work Schedule : Hybrid (must be able to work at least 2-3 days per week on-site) University IT (UIT), part of the Business Affairs organization at Stanford University, is dedicated to delivering world-class service and technology solutions to advance research, teaching, learning, administration, and healthcare. Stanford University is expanding its offering of Mobile Infrastructure services. We are seeking a highly skilled and experienced Technical Manager to join our team and take ownership of the mobile infrastructure engineering and operations. This role will primarily focus on leading Mobile Infrastructure team, engineering and maintaining mobile technology, ensuring excellent client support, and managing vendor relationships. The ideal candidate should have a strong background in mobile network technologies, such as indoor and outdoor Distributed Antenna Systems (DAS), and public and private cellular networks. Responsibilities: Technology: Develop and execute strategies for the mobile network connectivity and private 5G service offerings. Monitor and ensure the overall performance, availability, and reliability of the service. Identify areas for improvement and implement measures to enhance service quality and efficiency. Monitor the Mobile Connectivity Service Now Incident and Request queues for tickets and follow up with staff on status and remove obstacles that may be preventing prompt resolution of incidents. Review all change requests to adhere to the UIT Change Management processes, and ensure relevant stakeholder, partner teams and user community concerns have been addressed. Track and report the performance of operations by collecting and monitoring metrics and ensuring that performance aligns with defined business targets or SLAs. Observe trends that could inform opportunities for process improvement. Collaborate with cross-functional teams to troubleshoot and resolve service-related issues. Ensure established incident and escalation processes are being followed in a timely manner to resolve issues per SLAs. Client Support: Serve as the primary point of escalation for clients regarding mobile network connectivity and private 5G services. Understand client requirements, address their concerns, and provide solutions to meet their needs. Provide technical guidance and assistance to clients in optimizing their mobile network connectivity and private 5G solutions. Proactively identify opportunities to upsell or cross-sell services based on client requirements and industry trends. Vendor Management: Identify and evaluate potential vendors and suppliers for mobile network connectivity and private 5G services. Collaborate with IT Vendor Management team to negotiate contracts and agreements, ensuring favorable terms and conditions. Build and maintain strong relationships with vendors, monitoring their performance and adherence to service level agreements (SLAs). Collaborate with vendors to resolve service-related issues and escalate concerns as necessary. Team Management: Lead a team of engineers, technicians and support staff, providing guidance, coaching, and performance feedback. Foster a positive work environment that encourages teamwork, collaboration, and continuous learning. Develop and implement training programs to enhance the skills and knowledge of the service team. Technology Planning: Conduct market research and analysis to stay informed about industry trends and competitors' pricing strategies. Continuously innovate and expand the mobile infrastructure service offerings to meet evolving client needs and market demands. Conduct feasibility studies and cost-benefit analyses to assess the viability and profitability of new service ideas. Collaborate with cross-functional teams, including product development, engineering, and operations, to design and develop new services. Define service specifications, features, and deliverables, ensuring they align with client expectations and business objectives. Strong project management skills, including the ability to prioritize tasks and meet deadlines. Creative mindset and ability to think outside the box to create innovative service offerings Job Qualifications: Bachelor's degree in a relevant field (e.g., Telecommunications, Electrical Engineering, Computer Science) and eight years of experience, or a combination of education and equivalent practical experience. Proven experience in managing mobile network connectivity services, including indoor and outdoor DAS. Knowledge of mobile network technologies, protocols, and standards (e.g., 4G, 5G, LTE). Familiarity with indoor and outdoor Distributed Antenna Systems (DAS) deployment and optimization. Understanding of private 5G network architecture, implementation, and management. Excellent problem-solving and troubleshooting skills in the context of mobile network connectivity and private 5G services. Solid understanding of vendor management and contract negotiation processes. Strong leadership and team management abilities. Exceptional communication and interpersonal skills. Ability to work effectively in a fast-paced and dynamic environment. Work Standards When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements. Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, . Certifications and Licenses Required: Must possess and maintain a valid California non-commercial Class C Driver's License. Physical Requirements: Ability to drive day or night. The expected pay range for this position is $159,963 to $191,459 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. We are not able to provide relocation for this position. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Additional Information Schedule: Full-time Job Code: 4813 Employee Status: Regular Grade: K Requisition ID: 107737 Work Arrangement : Hybrid Eligible
Network Engineering Manager Posting Summary The Network Engineering Manager is responsible for the operational leadership and coordination of the university's network infrastructure and telephony communication services. This role is responsible for supervising and managing the Network Engineers within the Network Services department, providing oversight of wireless and wired networking, Internet and Internet2 connectivity, VPNs, Cisco firewalls, and Cisco Unified Communications Manager, and other related systems. The manager ensures the delivery of reliable, secure, and scalable network services that support academic, research, and administrative functions across campus. Key responsibilities include: supervisory leadership of the Network Engineering team, leading departmental projects with university-wide impact, and assigning and overseeing staff tasks to ensure their effective completion; planning and implementation of the University connectivity to high-speed regional networks and maintaining connectivity to the Internet and the national phone network; identifying new departmental initiatives and collaborating with the CTO to allocate resources appropriately; and, oversee major projects and timelines focused on planning, facilities design, installation and equipment upgrades. As part of the Chief Technology Officer's (CTO) leadership team, the Network Engineering Manager contributes to seamless operations across IT Infrastructure teams, including Collaboration Services, Endpoint Management, Infrastructure, Network Services, and Research Computing. The Manager works collaboratively to advance critical projects and coordinate cross-team efforts, especially where initiatives require multidisciplinary expertise. They engage with internal customers to resolve issues and explore network solutions, and partner with external service providers to identify, contract for, and implement services and to resolve contractual performance issues. While this position is a supervisory role, it is also a senior technical role with approximately 70% of their time focused on technical aspects of the services for which they are responsible. The manager will serve as a mentor to staff and advocate for staff development and training. Minimum Qualifications (or equivalent combination of education and experience) At least 10 years of Network Engineer level technical expertise with design, troubleshooting, and management of medium- or large-sized complex enterprise TCP/IP networks. Bachelor's degree in technical field or four years of additional expertise. Experience managing large projects, including technical and non-technical aspects. Excellent customer service focus, collaborative approach to troubleshooting. Excellent communication, documentation, and interpersonal skills. Expert knowledge of enterprise networking technologies, including routing, switching, wireless, and security. Experience with VoIP services, telephony. Experience with network management tools. A security-first approach to deploying services. Desirable Qualifications Demonstrated experience as a supervisor, leading technical teams and mentoring staff.Familiarity with research and education networking (e.g. Internet2, eduroam) and high-throughput research data flows (e.g. Science DMZ concepts).Experience with project management tools or approaches.Familiarity with automation tools and scripting (e.g., Ansible, Python), proficiency with at least one major programming or scripting language.Experience as a network engineer or team lead at an academic institution. Anticipated Pay Range 130,000 - 150,000 Other Information Special Conditions Non-standard work hours required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Travel to and from worksites required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position FLSA Exempt Union Position No Job Location Burlington, Vermont, United States Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled No Department Enterprise Technology Services/11600 Standard Hours at 1.0 FTE 37.5 Term (months per year) 12 For full job description and to apply, visit jeid-ed5c0c01a5e8404ebe9cfca9361ea0df
01/14/2026
Full time
Network Engineering Manager Posting Summary The Network Engineering Manager is responsible for the operational leadership and coordination of the university's network infrastructure and telephony communication services. This role is responsible for supervising and managing the Network Engineers within the Network Services department, providing oversight of wireless and wired networking, Internet and Internet2 connectivity, VPNs, Cisco firewalls, and Cisco Unified Communications Manager, and other related systems. The manager ensures the delivery of reliable, secure, and scalable network services that support academic, research, and administrative functions across campus. Key responsibilities include: supervisory leadership of the Network Engineering team, leading departmental projects with university-wide impact, and assigning and overseeing staff tasks to ensure their effective completion; planning and implementation of the University connectivity to high-speed regional networks and maintaining connectivity to the Internet and the national phone network; identifying new departmental initiatives and collaborating with the CTO to allocate resources appropriately; and, oversee major projects and timelines focused on planning, facilities design, installation and equipment upgrades. As part of the Chief Technology Officer's (CTO) leadership team, the Network Engineering Manager contributes to seamless operations across IT Infrastructure teams, including Collaboration Services, Endpoint Management, Infrastructure, Network Services, and Research Computing. The Manager works collaboratively to advance critical projects and coordinate cross-team efforts, especially where initiatives require multidisciplinary expertise. They engage with internal customers to resolve issues and explore network solutions, and partner with external service providers to identify, contract for, and implement services and to resolve contractual performance issues. While this position is a supervisory role, it is also a senior technical role with approximately 70% of their time focused on technical aspects of the services for which they are responsible. The manager will serve as a mentor to staff and advocate for staff development and training. Minimum Qualifications (or equivalent combination of education and experience) At least 10 years of Network Engineer level technical expertise with design, troubleshooting, and management of medium- or large-sized complex enterprise TCP/IP networks. Bachelor's degree in technical field or four years of additional expertise. Experience managing large projects, including technical and non-technical aspects. Excellent customer service focus, collaborative approach to troubleshooting. Excellent communication, documentation, and interpersonal skills. Expert knowledge of enterprise networking technologies, including routing, switching, wireless, and security. Experience with VoIP services, telephony. Experience with network management tools. A security-first approach to deploying services. Desirable Qualifications Demonstrated experience as a supervisor, leading technical teams and mentoring staff.Familiarity with research and education networking (e.g. Internet2, eduroam) and high-throughput research data flows (e.g. Science DMZ concepts).Experience with project management tools or approaches.Familiarity with automation tools and scripting (e.g., Ansible, Python), proficiency with at least one major programming or scripting language.Experience as a network engineer or team lead at an academic institution. Anticipated Pay Range 130,000 - 150,000 Other Information Special Conditions Non-standard work hours required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Travel to and from worksites required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position FLSA Exempt Union Position No Job Location Burlington, Vermont, United States Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled No Department Enterprise Technology Services/11600 Standard Hours at 1.0 FTE 37.5 Term (months per year) 12 For full job description and to apply, visit jeid-ed5c0c01a5e8404ebe9cfca9361ea0df
Deputy Chief Technology Officer Posting Summary The Deputy Chief Technology Officer (CTO) plays a pivotal role in advancing UVM's strategic infrastructure technology initiatives by partnering closely with the CTO and IT Managers. Responsible for coordinating complex, cross-functional projects with university-wide impact, and contributing to seamless day-to-day operations across IT infrastructure teams, including Collaboration Services, Endpoint Management, Infrastructure, Network Services, and Research Computing. As a strategic partner to the CTO, the Deputy CTO will help prioritize initiatives, align resources with ETS-wide and institutional goals, and operationalize major components of the IT strategic plan. This includes developing and managing project plans, tracking milestones, and facilitating inter-team collaboration to ensure timely and effective execution. Represent the CTO in project meetings as needed and help facilitate innovation to address campus needs. Coordinate inter-team collaboration and help improve operations across IT Infrastructure teams, enhancing IT services and project delivery. Other key responsibilities include tasks such as overseeing responses to external audits, maintaining up-to-date IT engineering project lists, and monitoring ticket workflows to ensure timely resolution. Participate in the IT Contract Review process to ensure that technology acquisitions align with institutional standards and needs. Work with key IT vendors to ensure quality service and support. While this position is largely focused on functional leadership, they will handle some administrative supervision tasks at the delegation of the CTO. The deputy acts on behalf of the CTO or in the absence of the CTO as a designee on technology decisions, in collaboration with the other Infrastructure Managers, and in conjunction with the CIO. Minimum Qualifications (or equivalent combination of education and experience) This role requires a broad and deep understanding of IT systems, including networking, telephony, datacenters, servers and virtualization, storage and backups, research computing and high-performance computing, collaboration platforms (e.g., M365), artificial intelligence tools, endpoint management, and operational security platforms. The Deputy CTO is expected to foster a culture of transparency, accountability, and continuous improvement. Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field. Minimum ten years of progressive experience managing large-scale IT infrastructure systems and strategic projects. Minimum four years of supervision of an IT team, delivering complex infrastructure and services. Demonstrated success in project and program management, with a track record of delivering complex, multi-stakeholder initiatives. Strong architectural understanding of complex IT systems, including emerging technologies. Expertise in server, networking, datacenter, and hybrid cloud infrastructure. Demonstrated commitment to security-first principles in IT architecture and operations. Experience with risk assessment, and mitigation planning. Experience with enterprise collaboration platforms and communication technologies. Knowledge of modern endpoint management and operational security platforms. Excellent communication, facilitation, and organizational skills. Desirable Qualifications Experience in higher education or public sector IT environments. Experience with disaster recovery, business continuity, and data protection strategies. Experience with end-user computing, including VDI, application virtualization, and device lifecycle management. Knowledge of enterprise networking and unified communications (VoIP). Experience developing cloud strategies, including security, automation, virtualization, and network architecture. Demonstrated experience with security frameworks (e.g., NIST) and regulatory compliance. Familiarity with IT governance, data governance, and ethical use of AI technologies. Anticipated Pay Range $110,000-$150,000 Other Information Special Conditions A probationary period may be required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position FLSA Exempt Union Position No Job Location Burlington, Vermont, United States Job Close Date (Jobs close at 11:59 PM EST.) 7/2/2026 Open Until Filled No Department Enterprise Technology Services/11600 Standard Hours at 1.0 FTE 37.5 Term (months per year) 12 For full job description and to apply, visit jeid-607b5f0e6f01e646a6f611b8346c68e3
01/14/2026
Full time
Deputy Chief Technology Officer Posting Summary The Deputy Chief Technology Officer (CTO) plays a pivotal role in advancing UVM's strategic infrastructure technology initiatives by partnering closely with the CTO and IT Managers. Responsible for coordinating complex, cross-functional projects with university-wide impact, and contributing to seamless day-to-day operations across IT infrastructure teams, including Collaboration Services, Endpoint Management, Infrastructure, Network Services, and Research Computing. As a strategic partner to the CTO, the Deputy CTO will help prioritize initiatives, align resources with ETS-wide and institutional goals, and operationalize major components of the IT strategic plan. This includes developing and managing project plans, tracking milestones, and facilitating inter-team collaboration to ensure timely and effective execution. Represent the CTO in project meetings as needed and help facilitate innovation to address campus needs. Coordinate inter-team collaboration and help improve operations across IT Infrastructure teams, enhancing IT services and project delivery. Other key responsibilities include tasks such as overseeing responses to external audits, maintaining up-to-date IT engineering project lists, and monitoring ticket workflows to ensure timely resolution. Participate in the IT Contract Review process to ensure that technology acquisitions align with institutional standards and needs. Work with key IT vendors to ensure quality service and support. While this position is largely focused on functional leadership, they will handle some administrative supervision tasks at the delegation of the CTO. The deputy acts on behalf of the CTO or in the absence of the CTO as a designee on technology decisions, in collaboration with the other Infrastructure Managers, and in conjunction with the CIO. Minimum Qualifications (or equivalent combination of education and experience) This role requires a broad and deep understanding of IT systems, including networking, telephony, datacenters, servers and virtualization, storage and backups, research computing and high-performance computing, collaboration platforms (e.g., M365), artificial intelligence tools, endpoint management, and operational security platforms. The Deputy CTO is expected to foster a culture of transparency, accountability, and continuous improvement. Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field. Minimum ten years of progressive experience managing large-scale IT infrastructure systems and strategic projects. Minimum four years of supervision of an IT team, delivering complex infrastructure and services. Demonstrated success in project and program management, with a track record of delivering complex, multi-stakeholder initiatives. Strong architectural understanding of complex IT systems, including emerging technologies. Expertise in server, networking, datacenter, and hybrid cloud infrastructure. Demonstrated commitment to security-first principles in IT architecture and operations. Experience with risk assessment, and mitigation planning. Experience with enterprise collaboration platforms and communication technologies. Knowledge of modern endpoint management and operational security platforms. Excellent communication, facilitation, and organizational skills. Desirable Qualifications Experience in higher education or public sector IT environments. Experience with disaster recovery, business continuity, and data protection strategies. Experience with end-user computing, including VDI, application virtualization, and device lifecycle management. Knowledge of enterprise networking and unified communications (VoIP). Experience developing cloud strategies, including security, automation, virtualization, and network architecture. Demonstrated experience with security frameworks (e.g., NIST) and regulatory compliance. Familiarity with IT governance, data governance, and ethical use of AI technologies. Anticipated Pay Range $110,000-$150,000 Other Information Special Conditions A probationary period may be required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position FLSA Exempt Union Position No Job Location Burlington, Vermont, United States Job Close Date (Jobs close at 11:59 PM EST.) 7/2/2026 Open Until Filled No Department Enterprise Technology Services/11600 Standard Hours at 1.0 FTE 37.5 Term (months per year) 12 For full job description and to apply, visit jeid-607b5f0e6f01e646a6f611b8346c68e3
Category: : Staff Subscribe: : Department: : Information Technology Locations: : Des Plaines, IL Posted: : Dec 17, 2025 Closes: : Jan 21, 2026 - 11:59 PM EST Type: : Full Time Staff Position ID: : 195805 About Oakton College : Educate. Empower. Transform At Oakton College, we know education changes lives - and that starts with the people who make it happen. For more than 50 years, we've built a welcoming and inclusive community where students from all backgrounds and experiences thrive. We're looking for passionate educators, professionals and leaders to join our team. Whether in the classroom, student support, or behind the scenes, your talents and expertise will make a difference and shape the future. We provide dynamic learning environments that empower students and employees alike with campuses in Des Plaines and Skokie and a Health Careers Education Center in Evanston. As a proud institution accredited by the Higher Learning Commission, Oakton is more than a college - it's a place where innovation, equity and lifelong learning drive everything we do. We value diverse perspectives and embrace new ideas and are dedicated to fostering an inclusive and student-centered culture. Job Description: Basic Function and Responsibility: Responsible for the day-to-day operations and system security of the College's hypervisor, Windows, and Linux systems. Supervises and/or perform the installation and maintenance of server operating systems and server equipment. Characteristic Duties and Responsibilities: Maintains, administers, and coordinates the day-to-day planning, design, operation, maintenance and resource allocation for host systems for the academic and administrative networks. Includes Hypervisor (Currently VMWare/Hyper-V), Linux, and Windows. Installs system software and operating systems for the college's computing systems. Performs system programming tasks to ensure system security and proper operations of servers and infrastructure. Monitors and recommends changes regarding server security. Plans and schedules backups of all computer systems, and performs disaster recovery planning and testing. Monitors and manages system utilization and performance and proactively addresses issues. Installs, maintains, and provides user support for server and cloud software and applications. Administers and leads technical support for campus-wide e-mail system. Manages AD object creation and schema changes, identity management system, and audits accounts for compliance with policies. Directs the technical analysis of operating system software and hardware. Leads the analysis and makes recommendations for changes to virtualization, hardware, cloud application, software, and facilities. Coordinates the acquisition and installation of all servers and supporting equipment and creates configuration and procedure documentation. Provides technical training in procedures and the proper use of equipment. Performs other job related duties as assigned. Supervision Received: Functional supervision is received for the Manager of Systems Administration and Operations. Administrative supervision is received from the Director of IT Infrastructure. Supervision Exercised: Functional supervision is exercised over one full-time System Administrator / Lead Operator. Requirements: Hiring Qualifications and Working Conditions: A Bachelor of Science in computer science or related field or equivalent work experience. At least two years experience working with Windows Server, VMware, or Linux operating systems with experience in system administration is required. At least two years experience working with TCP/IP protocols. Experience with Google Workspace and Gmail administration or equivalent email systems management and administration Two years experience with directory services. Ability to perform moderate physical activity including the ability to reach above the shoulder. Periods of time spent sitting, standing, and walking. Mobility to move from building to building on both campuses and to visit off campus entities. Little or no exposure to adverse working conditions. Additional Information: HOURS: Monday - Friday - 8:15 am - 5:00 pm - Position may be required to work evening and weekend hours for specific projects or emergencies Salary: The hourly salary of this position is $33.47 which equates to $67,440 annualized based on Oakton's summer hours schedule Based on the needs of the college and with Administrator approval, some positions at the college may have a hybrid schedule option available after 30 working days. For information regarding employment eligibility, please visit our employment at Oakton web page . Equal Opportunity Employer Application Instructions: Please be sure to have a current resume, cover letter, and list of, at least, three (3) professional references with contact information prepared to submit with your application. Oakton College conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Convictions are not a bar to employment. Background checks will be performed in compliance with state and federal law and in accordance with the Illinois Department of Human Rights Conviction Record Protection Act of March 2021. Posted positions may be removed from the Oakton website without notice when it is determined that no additional applicants are required. Oakton College does not utilize E-Verify for employment eligibility verification.
01/14/2026
Full time
Category: : Staff Subscribe: : Department: : Information Technology Locations: : Des Plaines, IL Posted: : Dec 17, 2025 Closes: : Jan 21, 2026 - 11:59 PM EST Type: : Full Time Staff Position ID: : 195805 About Oakton College : Educate. Empower. Transform At Oakton College, we know education changes lives - and that starts with the people who make it happen. For more than 50 years, we've built a welcoming and inclusive community where students from all backgrounds and experiences thrive. We're looking for passionate educators, professionals and leaders to join our team. Whether in the classroom, student support, or behind the scenes, your talents and expertise will make a difference and shape the future. We provide dynamic learning environments that empower students and employees alike with campuses in Des Plaines and Skokie and a Health Careers Education Center in Evanston. As a proud institution accredited by the Higher Learning Commission, Oakton is more than a college - it's a place where innovation, equity and lifelong learning drive everything we do. We value diverse perspectives and embrace new ideas and are dedicated to fostering an inclusive and student-centered culture. Job Description: Basic Function and Responsibility: Responsible for the day-to-day operations and system security of the College's hypervisor, Windows, and Linux systems. Supervises and/or perform the installation and maintenance of server operating systems and server equipment. Characteristic Duties and Responsibilities: Maintains, administers, and coordinates the day-to-day planning, design, operation, maintenance and resource allocation for host systems for the academic and administrative networks. Includes Hypervisor (Currently VMWare/Hyper-V), Linux, and Windows. Installs system software and operating systems for the college's computing systems. Performs system programming tasks to ensure system security and proper operations of servers and infrastructure. Monitors and recommends changes regarding server security. Plans and schedules backups of all computer systems, and performs disaster recovery planning and testing. Monitors and manages system utilization and performance and proactively addresses issues. Installs, maintains, and provides user support for server and cloud software and applications. Administers and leads technical support for campus-wide e-mail system. Manages AD object creation and schema changes, identity management system, and audits accounts for compliance with policies. Directs the technical analysis of operating system software and hardware. Leads the analysis and makes recommendations for changes to virtualization, hardware, cloud application, software, and facilities. Coordinates the acquisition and installation of all servers and supporting equipment and creates configuration and procedure documentation. Provides technical training in procedures and the proper use of equipment. Performs other job related duties as assigned. Supervision Received: Functional supervision is received for the Manager of Systems Administration and Operations. Administrative supervision is received from the Director of IT Infrastructure. Supervision Exercised: Functional supervision is exercised over one full-time System Administrator / Lead Operator. Requirements: Hiring Qualifications and Working Conditions: A Bachelor of Science in computer science or related field or equivalent work experience. At least two years experience working with Windows Server, VMware, or Linux operating systems with experience in system administration is required. At least two years experience working with TCP/IP protocols. Experience with Google Workspace and Gmail administration or equivalent email systems management and administration Two years experience with directory services. Ability to perform moderate physical activity including the ability to reach above the shoulder. Periods of time spent sitting, standing, and walking. Mobility to move from building to building on both campuses and to visit off campus entities. Little or no exposure to adverse working conditions. Additional Information: HOURS: Monday - Friday - 8:15 am - 5:00 pm - Position may be required to work evening and weekend hours for specific projects or emergencies Salary: The hourly salary of this position is $33.47 which equates to $67,440 annualized based on Oakton's summer hours schedule Based on the needs of the college and with Administrator approval, some positions at the college may have a hybrid schedule option available after 30 working days. For information regarding employment eligibility, please visit our employment at Oakton web page . Equal Opportunity Employer Application Instructions: Please be sure to have a current resume, cover letter, and list of, at least, three (3) professional references with contact information prepared to submit with your application. Oakton College conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Convictions are not a bar to employment. Background checks will be performed in compliance with state and federal law and in accordance with the Illinois Department of Human Rights Conviction Record Protection Act of March 2021. Posted positions may be removed from the Oakton website without notice when it is determined that no additional applicants are required. Oakton College does not utilize E-Verify for employment eligibility verification.
The Advanced Research Computing at Hopkins (ARCH) group is seeking a highly qualified and motivated HPC Systems Engineer to join the systems team. This system (ROCKFISH), with over 45,000 cores and several petabytes of storage, serves the HPC and data intensive science needs of researchers at Johns Hopkins University. The Systems Engineer contributes to the strategic planning, design, testing, organization and implementation of cutting-edge technology projects for the facility. The systems team is responsible for the day-to-day administration of HPC clusters, High Performance storage systems, backups, networking, security and any other services related to the operation of a large HPC center. The successful candidate will have experience in similar roles in high performance computing (HPC) labs or university settings. Specific Duties & Responsibilities 70% Systems Engineering, Administration, Security, and Oversight Work with Sr staff to design, organize, plan, test and implement cutting-edge hardware designs for an HPC environment. Extensively document systems processes so that users can easily find useful information and other IT staff can perform routine tasks and provide backup. Provides stable solutions for HPC resources. Maintain job scheduling and storage allocation systems and policies to ensure fair allocation of shared resources. Maintain extensive monitoring systems to facilitate quick, proactive responses to routine failures, and to provide comprehensive performance data logging. Provide general system administration backup and escalation for other staff. Assist with facilities-related issues that directly affect MARCC Ensure resources meet the community's needs and are highly available to the group with limited interruption. Manage inventory of resources in coordination with respective vendors. Automate user account creation, management, and purging. Contribute to planning sessions on network and security issues for MARCC. Work closely with the central networking group. Implement network configuration and security measures to assure effective utilization of resources. Understand HPC technical needs. Work closely with the facility's director and oversight groups to successfully implement policies and procedures. Create and maintain a stable, secure operating system and software environment, which continues to meet users' evolving research needs. Implement and maintain secure measures to protect data subject to restrictions. Manage data access restrictions on a per user and group basis. Implement and maintain monitoring measures for data and system access. Other Systems Tasks as assigned by supervisor. 20% Technological Research Offer technical advice on new projects that directly involve HPC computing at Hopkins. Develop custom tools where necessary and contribute useful creations back to open-source development efforts where appropriate. Implement and test new technologies that could be beneficial to HPC. 10% Training/Education Continuously evaluate new tools and technologies for use in existing and future clusters. Attending department and University-sponsored training to increase knowledge, improve skills, and learn new skills. May substitute University training for supervisor approved commercial job-related course offerings. Special Knowledge, Skills, & Abilities: Proven experience deploying large-complex scale projects. Proven experience across multiple technologies with background in applications, databases, middleware, etc. In-depth knowledge of the design and organization of cutting-edge technology in HPC environments. In-depth understanding of HPC Cluster hardware and management software. Understanding of massive high performance parallel storage and methodologies. Expert knowledge of Unix/Linux systems administration, including all aspects of management, monitoring, performance analysis, and integration in potentially complex heterogeneous environments. Knowledge of networking, high speed interconnects, and network security principles in an HPC environment. Use of configuration management tools (e.g. Bright, xCAT, puppet, IPMI, ROCKS) to help maintain large-scale Linux clusters, supercomputers, storage systems, and smaller systems. The ability to interact with peer institutions to support HPC directives effectively, furthering the goals of the MARCC facility. Understand, implement, troubleshoot, and support job scheduling, resource management and workload management systems, including diagnosis of failed jobs, implementation of policies, and investigations of new features and services. Understand and support hierarchical file system infrastructure, software and services, including high performance parallel storage, backup systems, and robotic tape libraries. Develop reports and customize tools that automate the monitoring process of critical systems and alert team of issues automatically. Evaluate, implement and manage appropriate high level complex software and hardware solutions by using best practices for the environment to ensure system integrity. Install and configure infrastructure applications by following the industry's best practices to deliver effective solutions. Maintain an effective schedule for systems backups and archive operations for mission critical systems. Audit and maintain user access, authorization and authentication. Generate periodic reports on resource utilization. Maintain resource inventory using best practice applications. Advanced knowledge of Linux, Apache, SQL, PHP/Python/Perl (LAMP) technology/toolkits. Ability to handle high priority escalations whenever necessary Ability to multitask while managing time and priorities Troubleshoot and solve difficult system issues as they arise. Must be adaptable and able to meet conflicting deadlines. Exceptional organizational skills. Maintain effective and thorough documentation of all configuration and tasks performed. Ability to automate systems administration tasks wherever possible. Excellent oral and written interpersonal skills. Ability to meet the physical requirements of the position. Keep up to date on emerging technologies. Research, recommend, and implement new technologies based on their value to the research facility. Ability to maintain confidentiality. Excellent customer service skills. Excellent communication skills Must demonstrate strong critical thinking and analytical reasoning. Internal and External Contacts This position will interact with an array of departmental and central administrative offices, faculty, staff, researchers, and students, and with numerous external constituents (i.e. other college administrators and faculty, private businesses, industry partners, officials of federal and local agencies and research foundations) for the purpose of accomplishing HPC technology goals. This includes providing instruction on protocol, regulations and guidelines pertinent to the agency and/or University. Works routinely with JHU and UMCP faculty, administrators, students, and researchers. Collaborates regularly with professional colleagues from the central organization, and from other academic departments. Collaborates regularly with colleagues in industry and at other peer institutions. Minimum Qualifications Bachelor's Degree. Five years related experience. Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Seven (7) years experience managing Linux servers, with direct experience managing HPC clusters. Experience as a high-level Linux system administrator. Experience managing mission critical services. Familiarity with configuration of the HPC software stack, including MPI, OpenMP, Intel, and GNU compilers, Math libraries. Experience with open-source software compilation. In-depth knowledge of TCP/IP networking and related protocols, InfiniBand, etc. Experience with scientific application management packages like pymodules, modules. Excellent scripting skills, python, perl, shell. Programming skills in C, C++, or scientific language, desired but not required Experience with MySQL or Mariadb database programming, desired but not required. Expert level knowledge of configuration management and monitoring tools (puppet, nagios, etc). Experience configuring resource manager applications (like SLURM). Experience with Apache administration. Knowledge of scientific software applications in academic supercomputing environments. Familiarity or experience with data subject to restrictions, desired but not required. Classified Title: Systems Engineer Job Posting Title (Working Title): HPC Systems Engineer (Advanced Research Computing) Role/Level/Range: ATP/04/PE Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: 37.5 hrs/wk, M-F FLSA Status: Exempt Location: Hybrid/Homewood Campus . click apply for full job details
01/14/2026
Full time
The Advanced Research Computing at Hopkins (ARCH) group is seeking a highly qualified and motivated HPC Systems Engineer to join the systems team. This system (ROCKFISH), with over 45,000 cores and several petabytes of storage, serves the HPC and data intensive science needs of researchers at Johns Hopkins University. The Systems Engineer contributes to the strategic planning, design, testing, organization and implementation of cutting-edge technology projects for the facility. The systems team is responsible for the day-to-day administration of HPC clusters, High Performance storage systems, backups, networking, security and any other services related to the operation of a large HPC center. The successful candidate will have experience in similar roles in high performance computing (HPC) labs or university settings. Specific Duties & Responsibilities 70% Systems Engineering, Administration, Security, and Oversight Work with Sr staff to design, organize, plan, test and implement cutting-edge hardware designs for an HPC environment. Extensively document systems processes so that users can easily find useful information and other IT staff can perform routine tasks and provide backup. Provides stable solutions for HPC resources. Maintain job scheduling and storage allocation systems and policies to ensure fair allocation of shared resources. Maintain extensive monitoring systems to facilitate quick, proactive responses to routine failures, and to provide comprehensive performance data logging. Provide general system administration backup and escalation for other staff. Assist with facilities-related issues that directly affect MARCC Ensure resources meet the community's needs and are highly available to the group with limited interruption. Manage inventory of resources in coordination with respective vendors. Automate user account creation, management, and purging. Contribute to planning sessions on network and security issues for MARCC. Work closely with the central networking group. Implement network configuration and security measures to assure effective utilization of resources. Understand HPC technical needs. Work closely with the facility's director and oversight groups to successfully implement policies and procedures. Create and maintain a stable, secure operating system and software environment, which continues to meet users' evolving research needs. Implement and maintain secure measures to protect data subject to restrictions. Manage data access restrictions on a per user and group basis. Implement and maintain monitoring measures for data and system access. Other Systems Tasks as assigned by supervisor. 20% Technological Research Offer technical advice on new projects that directly involve HPC computing at Hopkins. Develop custom tools where necessary and contribute useful creations back to open-source development efforts where appropriate. Implement and test new technologies that could be beneficial to HPC. 10% Training/Education Continuously evaluate new tools and technologies for use in existing and future clusters. Attending department and University-sponsored training to increase knowledge, improve skills, and learn new skills. May substitute University training for supervisor approved commercial job-related course offerings. Special Knowledge, Skills, & Abilities: Proven experience deploying large-complex scale projects. Proven experience across multiple technologies with background in applications, databases, middleware, etc. In-depth knowledge of the design and organization of cutting-edge technology in HPC environments. In-depth understanding of HPC Cluster hardware and management software. Understanding of massive high performance parallel storage and methodologies. Expert knowledge of Unix/Linux systems administration, including all aspects of management, monitoring, performance analysis, and integration in potentially complex heterogeneous environments. Knowledge of networking, high speed interconnects, and network security principles in an HPC environment. Use of configuration management tools (e.g. Bright, xCAT, puppet, IPMI, ROCKS) to help maintain large-scale Linux clusters, supercomputers, storage systems, and smaller systems. The ability to interact with peer institutions to support HPC directives effectively, furthering the goals of the MARCC facility. Understand, implement, troubleshoot, and support job scheduling, resource management and workload management systems, including diagnosis of failed jobs, implementation of policies, and investigations of new features and services. Understand and support hierarchical file system infrastructure, software and services, including high performance parallel storage, backup systems, and robotic tape libraries. Develop reports and customize tools that automate the monitoring process of critical systems and alert team of issues automatically. Evaluate, implement and manage appropriate high level complex software and hardware solutions by using best practices for the environment to ensure system integrity. Install and configure infrastructure applications by following the industry's best practices to deliver effective solutions. Maintain an effective schedule for systems backups and archive operations for mission critical systems. Audit and maintain user access, authorization and authentication. Generate periodic reports on resource utilization. Maintain resource inventory using best practice applications. Advanced knowledge of Linux, Apache, SQL, PHP/Python/Perl (LAMP) technology/toolkits. Ability to handle high priority escalations whenever necessary Ability to multitask while managing time and priorities Troubleshoot and solve difficult system issues as they arise. Must be adaptable and able to meet conflicting deadlines. Exceptional organizational skills. Maintain effective and thorough documentation of all configuration and tasks performed. Ability to automate systems administration tasks wherever possible. Excellent oral and written interpersonal skills. Ability to meet the physical requirements of the position. Keep up to date on emerging technologies. Research, recommend, and implement new technologies based on their value to the research facility. Ability to maintain confidentiality. Excellent customer service skills. Excellent communication skills Must demonstrate strong critical thinking and analytical reasoning. Internal and External Contacts This position will interact with an array of departmental and central administrative offices, faculty, staff, researchers, and students, and with numerous external constituents (i.e. other college administrators and faculty, private businesses, industry partners, officials of federal and local agencies and research foundations) for the purpose of accomplishing HPC technology goals. This includes providing instruction on protocol, regulations and guidelines pertinent to the agency and/or University. Works routinely with JHU and UMCP faculty, administrators, students, and researchers. Collaborates regularly with professional colleagues from the central organization, and from other academic departments. Collaborates regularly with colleagues in industry and at other peer institutions. Minimum Qualifications Bachelor's Degree. Five years related experience. Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Seven (7) years experience managing Linux servers, with direct experience managing HPC clusters. Experience as a high-level Linux system administrator. Experience managing mission critical services. Familiarity with configuration of the HPC software stack, including MPI, OpenMP, Intel, and GNU compilers, Math libraries. Experience with open-source software compilation. In-depth knowledge of TCP/IP networking and related protocols, InfiniBand, etc. Experience with scientific application management packages like pymodules, modules. Excellent scripting skills, python, perl, shell. Programming skills in C, C++, or scientific language, desired but not required Experience with MySQL or Mariadb database programming, desired but not required. Expert level knowledge of configuration management and monitoring tools (puppet, nagios, etc). Experience configuring resource manager applications (like SLURM). Experience with Apache administration. Knowledge of scientific software applications in academic supercomputing environments. Familiarity or experience with data subject to restrictions, desired but not required. Classified Title: Systems Engineer Job Posting Title (Working Title): HPC Systems Engineer (Advanced Research Computing) Role/Level/Range: ATP/04/PE Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: 37.5 hrs/wk, M-F FLSA Status: Exempt Location: Hybrid/Homewood Campus . click apply for full job details
Cloud and Systems Administrator SUNY Empire is seeking a highly motivated and detail-oriented Cloud and Systems Administrator to join our Information Technology team. The Systems Administrator will be responsible for managing the university's hybrid cloud infrastructure, encompassing both on-premises and externally hosted solutions. The successful candidate will demonstrate a strong commitment to providing exceptional customer service while developing and implementing effective technical solutions that support the university's mission. This role is ideal for a solutions-driven professional who can balance technical expertise with a strong focus on customer service. The Systems Administrator will work closely with the Network Operations team, ITS colleagues, and third-party vendors to design, maintain, and improve enterprise systems. Key responsibilities include the daily operations and maintenance of enterprise servers in both Windows and Linux environments. The incumbent will also partner with team members and third-party vendors to resolve issues, implement solutions, and ensure thorough documentation. Duties and Responsibilities: VMware Administration Manage VMware environment upgrades, host and cluster maintenance, security patching, template builds, and new VM deployment. Maintain Druva Enterprise cloud backup policies, agents, and error resolution. Windows & Active Directory Administration Manage user and group accounts, Group Policy Objects (GPOs), and AD Connect/DS integration. Support Azure (Entra) AD and hybrid configurations. Systems & Server Maintenance Perform daily operations of enterprise servers in Windows and Linux environments. Maintain and update third-party appliances (remote admin tools, identity management, middleware, etc.). Oversee print server environments and cloud print solutions. Support Microsoft SQL Server installation and patching. Manage datacenter hardware installation, configuration, and decommissioning. Email & Messaging Systems Administer Microsoft Exchange Online, including DNS/MX records and internal mail proxy. Automation & Scripting Develop shell scripts and scheduled tasks (cron) for automation and process improvements. Collaboration & Support Partner with the Cybersecurity team to ensure compliance with SUNY Empire policies. Provide Tier 2 support for Technical Support Specialists and Service Desk teams. Contribute to knowledge base and Tier 2 self-help documentation. Job Requirements: Required Qualifications: Associate degree from a regionally accredited college or university and a minimum of 2 years' applicable programming experience; OR a minimum of 5 years' applicable programming experience. Proficiency with VMware, Windows, and Linux environments. Strong troubleshooting skills across: VMware VMs, Microsoft AD DS, Azure (Entra) AD, DNS, DHCP, IIS, IP networking, Windows Server, and cloud printers. Excellent problem-solving skills and commitment to continuous learning. Strong interpersonal, verbal, and written communication skills. Ability to thrive in a team environment while working independently as needed. Demonstrated customer service orientation and empathy. Preferred Qualifications: Experience with VMware vCenter, Citrix XenApp, and enterprise datacenter hardware. Certifications in Microsoft Azure, M365, or related technologies. Advanced troubleshooting and system-level diagnostic skills. Experience with Dell servers or equivalent platforms. Familiarity with remote support tools (BeyondTrust, RDP, Configuration Manager, etc.). Knowledge of enterprise backup solutions. Scripting or programming experience. Experience with Team Dynamix ticketing system. Familiarity with ITIL/ITSM frameworks. Prior experience in a higher education environment. Special Information: Occasional evening and weekend work may be required. Periodic travel may be required to fulfill department and university-wide commitments. Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position. SUNY Empire provides employees with flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment. Additional Information: Rank/Salary: Programmer-Analyst, SL2 / $60,000-$65,000, dependent upon experience and qualifications. We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff. SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic. SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at . In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling . It can also be viewed online at our Safety and Security website . To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-8fa6928c28974d4ebb876f5d6aeb6259
01/14/2026
Full time
Cloud and Systems Administrator SUNY Empire is seeking a highly motivated and detail-oriented Cloud and Systems Administrator to join our Information Technology team. The Systems Administrator will be responsible for managing the university's hybrid cloud infrastructure, encompassing both on-premises and externally hosted solutions. The successful candidate will demonstrate a strong commitment to providing exceptional customer service while developing and implementing effective technical solutions that support the university's mission. This role is ideal for a solutions-driven professional who can balance technical expertise with a strong focus on customer service. The Systems Administrator will work closely with the Network Operations team, ITS colleagues, and third-party vendors to design, maintain, and improve enterprise systems. Key responsibilities include the daily operations and maintenance of enterprise servers in both Windows and Linux environments. The incumbent will also partner with team members and third-party vendors to resolve issues, implement solutions, and ensure thorough documentation. Duties and Responsibilities: VMware Administration Manage VMware environment upgrades, host and cluster maintenance, security patching, template builds, and new VM deployment. Maintain Druva Enterprise cloud backup policies, agents, and error resolution. Windows & Active Directory Administration Manage user and group accounts, Group Policy Objects (GPOs), and AD Connect/DS integration. Support Azure (Entra) AD and hybrid configurations. Systems & Server Maintenance Perform daily operations of enterprise servers in Windows and Linux environments. Maintain and update third-party appliances (remote admin tools, identity management, middleware, etc.). Oversee print server environments and cloud print solutions. Support Microsoft SQL Server installation and patching. Manage datacenter hardware installation, configuration, and decommissioning. Email & Messaging Systems Administer Microsoft Exchange Online, including DNS/MX records and internal mail proxy. Automation & Scripting Develop shell scripts and scheduled tasks (cron) for automation and process improvements. Collaboration & Support Partner with the Cybersecurity team to ensure compliance with SUNY Empire policies. Provide Tier 2 support for Technical Support Specialists and Service Desk teams. Contribute to knowledge base and Tier 2 self-help documentation. Job Requirements: Required Qualifications: Associate degree from a regionally accredited college or university and a minimum of 2 years' applicable programming experience; OR a minimum of 5 years' applicable programming experience. Proficiency with VMware, Windows, and Linux environments. Strong troubleshooting skills across: VMware VMs, Microsoft AD DS, Azure (Entra) AD, DNS, DHCP, IIS, IP networking, Windows Server, and cloud printers. Excellent problem-solving skills and commitment to continuous learning. Strong interpersonal, verbal, and written communication skills. Ability to thrive in a team environment while working independently as needed. Demonstrated customer service orientation and empathy. Preferred Qualifications: Experience with VMware vCenter, Citrix XenApp, and enterprise datacenter hardware. Certifications in Microsoft Azure, M365, or related technologies. Advanced troubleshooting and system-level diagnostic skills. Experience with Dell servers or equivalent platforms. Familiarity with remote support tools (BeyondTrust, RDP, Configuration Manager, etc.). Knowledge of enterprise backup solutions. Scripting or programming experience. Experience with Team Dynamix ticketing system. Familiarity with ITIL/ITSM frameworks. Prior experience in a higher education environment. Special Information: Occasional evening and weekend work may be required. Periodic travel may be required to fulfill department and university-wide commitments. Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position. SUNY Empire provides employees with flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment. Additional Information: Rank/Salary: Programmer-Analyst, SL2 / $60,000-$65,000, dependent upon experience and qualifications. We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff. SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic. SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at . In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling . It can also be viewed online at our Safety and Security website . To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-8fa6928c28974d4ebb876f5d6aeb6259
Job Summary The Director Enterprise Infrastructure is a senior technology leader accountable for the strategy, delivery, and continual improvement of enterprise infrastructure services and the global Service Desk. This role owns the infrastructure product portfolio (e.g., network, compute, storage, identity, endpoint, collaboration, and core platforms) and ITSM tooling (e.g., Service Management platform, knowledge, CMDB/asset, automation). The director's mandate is to improve service delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk is modern, omnichannel, and consistently exceeding customer expectations-for both internal associates and external customers/partners. Job Description MAJOR RESPONSIBILITIES Define the multi year infrastructure services and platform strategy, aligning to enterprise objectives, budgets, risk posture, and architecture standards; translate strategy into a quarterly roadmap with measurable outcomes and published scorecards. Build and lead high performing teams across Service Desk, Infrastructure Product Management/Engineering, and ITSM Tooling & Process; develop leader bench strength and succession plans. Establish a culture of operational excellence, data driven decision making, SRE/ITIL practices, and customer empathy; champion diversity, inclusion, and talent development. Own the product lifecycle (vision, roadmaps, backlogs, SLOs/SLAs, cost models) for core infrastructure products (network, compute, storage, identity, endpoint, collaboration, platform services). Drive standardization, reliability, security, and cost efficiency. Lead a modern, omnichannel Service Desk (portal, chat/virtual agent, voice, walk up) with shift left and knowledge centered service (KCS) to maximize first contact resolution and self service adoption. Define and manage XLAs (experience level agreements) alongside SLAs to capture customer sentiment, journey friction, and outcome quality; publish transparent dashboards. Integrate Service Desk with observability/AIOps and problem management to shrink MTTR, reduce repeat incidents, and prevent recurrences Ensure an accurate, auditable CMDB/asset with service mapping that supports impact analysis, DR/runbooks, and control/compliance needs Own budgets, forecasts, and run rate transparency for infrastructure services; optimize total cost of ownership through consumption management, capacity planning, and contract negotiations. Establish outcome based vendor scorecards aligned to SLOs/XLAs and continuous improvement targets. Global Scope: Cross time zone collaboration; occasional after hours releases for infrastructure changes; periodic travel to major sites, data centers, and vendor engagements. MINIMUM JOB REQUIREMENTS Education Bachelor's in Computer Science, Information Systems, Engineering, or equivalent experience. Work Experience 5+ years in infrastructure operations or related role 3+ years managing multi-disciplinary teams Knowledge / Skills / Abilities Expertise in ITSM practices, operational excellence, and modern platform engineering (Infrastructure as code, configuration/policy as code, pipelines). Strong command of service metrics and financial management (TCO, forecasting, show back/chargeback). Customer obsessed service mindset with proven use of Experience Level Agreement (XLA) alongside SLAs; ability to translate customer journey pain points into platform and process changes. ITSM product ownership: service catalog design, request workflows, automation/orchestration, knowledge management, incident/major incident governance, problem/change excellence, and asset/CMDB health metrics. Data driven ops: build and publish operational scorecards (availability, change success rate, patch/compliance, cost per ticket, contact rate, backlog health) and OKR alignment for peer IT teams. AI for ITSM literacy and self service design to reduce live contact while elevating experience. Change leadership: org design, talent development, building a manager of managers bench, and fostering a culture of blameless post incident learning. Communication & executive presence: crisp incident/executive communications, storytelling with metrics, and stakeholder management across Architecture, Security, Applications, Data, and Business Technology. Vendor management, contract negotiation, and license optimization experience. Excellent leadership, communication, and stakeholder management across executive, technical, and frontline audiences. Metric-driven mindset and data / analytical tools such as databases and report development. Experience directing both onshore and offshore teams. Basic understanding of financial and revenue models. Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills. Strong verbal and written communication skills. Ability to work in a fast-paced and deadline-oriented environment. Self-motivated with critical attention to detail, deadlines, and reporting. PREFERRED JOB REQUIREMENTS Education Advanced degree in Computer Science or related field Certification / Licensure Azure Fundamentals, ITIL v4 Knowledge / Skills / Abilities Experience managing million-dollar+ annual budget and forecasting activities over several years Experience operating in hybrid cloud environments and driving self service platform adoption at scale. Demonstrated success running internal platforms as products (roadmaps, backlog, service catalog, and stakeholder outcomes. Track record modernizing the Service Desk (omnichannel-phone, chat, portal, virtual agents), shift left, knowledge management; measurable gains in common service desk KPIs: first call resolution, customer satisfaction, etc. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $175,760.00 - $263,640.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
01/12/2026
Full time
Job Summary The Director Enterprise Infrastructure is a senior technology leader accountable for the strategy, delivery, and continual improvement of enterprise infrastructure services and the global Service Desk. This role owns the infrastructure product portfolio (e.g., network, compute, storage, identity, endpoint, collaboration, and core platforms) and ITSM tooling (e.g., Service Management platform, knowledge, CMDB/asset, automation). The director's mandate is to improve service delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk is modern, omnichannel, and consistently exceeding customer expectations-for both internal associates and external customers/partners. Job Description MAJOR RESPONSIBILITIES Define the multi year infrastructure services and platform strategy, aligning to enterprise objectives, budgets, risk posture, and architecture standards; translate strategy into a quarterly roadmap with measurable outcomes and published scorecards. Build and lead high performing teams across Service Desk, Infrastructure Product Management/Engineering, and ITSM Tooling & Process; develop leader bench strength and succession plans. Establish a culture of operational excellence, data driven decision making, SRE/ITIL practices, and customer empathy; champion diversity, inclusion, and talent development. Own the product lifecycle (vision, roadmaps, backlogs, SLOs/SLAs, cost models) for core infrastructure products (network, compute, storage, identity, endpoint, collaboration, platform services). Drive standardization, reliability, security, and cost efficiency. Lead a modern, omnichannel Service Desk (portal, chat/virtual agent, voice, walk up) with shift left and knowledge centered service (KCS) to maximize first contact resolution and self service adoption. Define and manage XLAs (experience level agreements) alongside SLAs to capture customer sentiment, journey friction, and outcome quality; publish transparent dashboards. Integrate Service Desk with observability/AIOps and problem management to shrink MTTR, reduce repeat incidents, and prevent recurrences Ensure an accurate, auditable CMDB/asset with service mapping that supports impact analysis, DR/runbooks, and control/compliance needs Own budgets, forecasts, and run rate transparency for infrastructure services; optimize total cost of ownership through consumption management, capacity planning, and contract negotiations. Establish outcome based vendor scorecards aligned to SLOs/XLAs and continuous improvement targets. Global Scope: Cross time zone collaboration; occasional after hours releases for infrastructure changes; periodic travel to major sites, data centers, and vendor engagements. MINIMUM JOB REQUIREMENTS Education Bachelor's in Computer Science, Information Systems, Engineering, or equivalent experience. Work Experience 5+ years in infrastructure operations or related role 3+ years managing multi-disciplinary teams Knowledge / Skills / Abilities Expertise in ITSM practices, operational excellence, and modern platform engineering (Infrastructure as code, configuration/policy as code, pipelines). Strong command of service metrics and financial management (TCO, forecasting, show back/chargeback). Customer obsessed service mindset with proven use of Experience Level Agreement (XLA) alongside SLAs; ability to translate customer journey pain points into platform and process changes. ITSM product ownership: service catalog design, request workflows, automation/orchestration, knowledge management, incident/major incident governance, problem/change excellence, and asset/CMDB health metrics. Data driven ops: build and publish operational scorecards (availability, change success rate, patch/compliance, cost per ticket, contact rate, backlog health) and OKR alignment for peer IT teams. AI for ITSM literacy and self service design to reduce live contact while elevating experience. Change leadership: org design, talent development, building a manager of managers bench, and fostering a culture of blameless post incident learning. Communication & executive presence: crisp incident/executive communications, storytelling with metrics, and stakeholder management across Architecture, Security, Applications, Data, and Business Technology. Vendor management, contract negotiation, and license optimization experience. Excellent leadership, communication, and stakeholder management across executive, technical, and frontline audiences. Metric-driven mindset and data / analytical tools such as databases and report development. Experience directing both onshore and offshore teams. Basic understanding of financial and revenue models. Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills. Strong verbal and written communication skills. Ability to work in a fast-paced and deadline-oriented environment. Self-motivated with critical attention to detail, deadlines, and reporting. PREFERRED JOB REQUIREMENTS Education Advanced degree in Computer Science or related field Certification / Licensure Azure Fundamentals, ITIL v4 Knowledge / Skills / Abilities Experience managing million-dollar+ annual budget and forecasting activities over several years Experience operating in hybrid cloud environments and driving self service platform adoption at scale. Demonstrated success running internal platforms as products (roadmaps, backlog, service catalog, and stakeholder outcomes. Track record modernizing the Service Desk (omnichannel-phone, chat, portal, virtual agents), shift left, knowledge management; measurable gains in common service desk KPIs: first call resolution, customer satisfaction, etc. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $175,760.00 - $263,640.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Principal Auditor (Experienced Senior Auditor), Global Payment Network (Hybrid) Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity. Inspired by our colleagues, we are risk identifiers, challengers, influencers, and transformational leaders who drive impactful work for the enterprise. Capital One is seeking an energetic, self-motivated Principal Auditor interested in becoming part of our Audit team, with a specific focus on the Capital One's Global Payment Network, platforms, technologies, and related operations (e.g., credit/debit processing, digital payments, acquiring, servicing domestic/abroad, settlement operations). We are seeking a candidate that has demonstrated knowledge of payments network operations and ecosystem related risks, as well as risk management and regulatory expectations for a large financial institution. This role will be hired as a Capital One associate with a near-term focus on audit execution and delivery for Discover Financial Services as part of our integration effort. Responsibilities include: Plan, perform, and lead large/complex audits at the enterprise level as well as other diverse lines of business and specialty areas. Perform risk assessments of business activities, potential exposures and materiality of loss. Design and perform audit procedures, including identifying and defining issues, reviewing and analyzing evidence, and documenting processes. Leverage available data and analytical tools during the planning, fieldwork, and reporting phases of audit delivery. Effectively review and compile relevant, material findings and recommendations into readable and concise audit reports. Communicate the results of audit projects to management via written reports and compelling oral presentations. Provide significant input into the development of the annual audit plan. Design and execute internal control testing for standardized operations of moderate complexity with more than one component, including finance, IT, compliance, credit, security. Provide risk management advice and counsel to business leadership on best practices. Establish and maintain good working relationships with line management and auditees during engagements. Manage audit work and project resources during audit engagements, providing feedback on work performed to junior auditors, as appropriate. Here's what we're looking for in an ideal teammate: You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking. You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition. You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise. You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism. You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent. Travel Expectations: The associate will be expected to travel an average of 10-15% of the time. Basic Qualifications: Bachelor's Degree or military experience At least 3 years of experience in internal or external auditing, accounting, financial analysis, information systems, compliance, risk management or a combination At least 3 years of experience in global payment network operations and banking or financial services, or a combination Preferred Qualifications: Bachelor's Degree in Accounting, Finance, Economics, Business Administration, or Information Systems 2+ years of experience leading audits and performing the auditor-in-charge role Professional certification such as Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or Certified Risk Manager (CRM) 1+ years of experience performing data analysis in support of internal auditing At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is hybrid meaning associates typically spend 3 days per week in-person at one of our offices listed on this job posting. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Chicago, IL: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis McLean, VA: $127,500 - $145,500 for Prin Assoc, Cyber Risk & Analysis New York, NY: $139,100 - $158,700 for Prin Assoc, Cyber Risk & Analysis Plano, TX: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Riverwoods, IL: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
12/17/2025
Full time
Principal Auditor (Experienced Senior Auditor), Global Payment Network (Hybrid) Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity. Inspired by our colleagues, we are risk identifiers, challengers, influencers, and transformational leaders who drive impactful work for the enterprise. Capital One is seeking an energetic, self-motivated Principal Auditor interested in becoming part of our Audit team, with a specific focus on the Capital One's Global Payment Network, platforms, technologies, and related operations (e.g., credit/debit processing, digital payments, acquiring, servicing domestic/abroad, settlement operations). We are seeking a candidate that has demonstrated knowledge of payments network operations and ecosystem related risks, as well as risk management and regulatory expectations for a large financial institution. This role will be hired as a Capital One associate with a near-term focus on audit execution and delivery for Discover Financial Services as part of our integration effort. Responsibilities include: Plan, perform, and lead large/complex audits at the enterprise level as well as other diverse lines of business and specialty areas. Perform risk assessments of business activities, potential exposures and materiality of loss. Design and perform audit procedures, including identifying and defining issues, reviewing and analyzing evidence, and documenting processes. Leverage available data and analytical tools during the planning, fieldwork, and reporting phases of audit delivery. Effectively review and compile relevant, material findings and recommendations into readable and concise audit reports. Communicate the results of audit projects to management via written reports and compelling oral presentations. Provide significant input into the development of the annual audit plan. Design and execute internal control testing for standardized operations of moderate complexity with more than one component, including finance, IT, compliance, credit, security. Provide risk management advice and counsel to business leadership on best practices. Establish and maintain good working relationships with line management and auditees during engagements. Manage audit work and project resources during audit engagements, providing feedback on work performed to junior auditors, as appropriate. Here's what we're looking for in an ideal teammate: You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking. You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition. You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise. You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism. You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent. Travel Expectations: The associate will be expected to travel an average of 10-15% of the time. Basic Qualifications: Bachelor's Degree or military experience At least 3 years of experience in internal or external auditing, accounting, financial analysis, information systems, compliance, risk management or a combination At least 3 years of experience in global payment network operations and banking or financial services, or a combination Preferred Qualifications: Bachelor's Degree in Accounting, Finance, Economics, Business Administration, or Information Systems 2+ years of experience leading audits and performing the auditor-in-charge role Professional certification such as Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or Certified Risk Manager (CRM) 1+ years of experience performing data analysis in support of internal auditing At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is hybrid meaning associates typically spend 3 days per week in-person at one of our offices listed on this job posting. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Chicago, IL: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis McLean, VA: $127,500 - $145,500 for Prin Assoc, Cyber Risk & Analysis New York, NY: $139,100 - $158,700 for Prin Assoc, Cyber Risk & Analysis Plano, TX: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Riverwoods, IL: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Principal Auditor - Global Payment Network Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity. Inspired by our colleagues, we are risk identifiers, challengers, influencers, and transformational leaders who drive impactful work for the enterprise. Capital One is seeking an energetic, self-motivated Principal Auditor interested in becoming part of our Audit team, with a specific focus on the Discover Financial Services global payments network, platforms, technologies, and related operations (e.g., credit/debit processing, digital payments, acquiring, servicing domestic/abroad, settlement operations). We are seeking a candidate that has demonstrated knowledge of payments network operations and ecosystem related risks, as well as risk management and regulatory expectations for a large financial institution. This role will be hired as a Capital One associate with a near-term focus on audit execution and delivery for Discover Financial Services as part of our integration effort. Responsibilities include: Plan, perform, and lead large/complex audits at the enterprise level as well as other diverse lines of business and specialty areas. Perform risk assessments of business activities, potential exposures and materiality of loss. Design and perform audit procedures, including identifying and defining issues, reviewing and analyzing evidence, and documenting processes. Leverage available data and analytical tools during the planning, fieldwork, and reporting phases of audit delivery. Effectively review and compile relevant, material findings and recommendations into readable and concise audit reports. Communicate the results of audit projects to management via written reports and compelling oral presentations. Provide significant input into the development of the annual audit plan. Design and execute internal control testing for standardized operations of moderate complexity with more than one component, including finance, IT, compliance, credit, security. Provide risk management advice and counsel to business leadership on best practices. Establish and maintain good working relationships with line management and auditees during engagements. Manage audit work and project resources during audit engagements, providing feedback on work performed to junior auditors, as appropriate. Here's what we're looking for in an ideal teammate: You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking. You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition. You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise. You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism. You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent. Travel Expectations: The associate will be expected to travel an average of 10-15% of the time. Basic Qualifications: Bachelor's Degree or military experience At least 3 years of experience in internal or external auditing, accounting, financial analysis, information systems, compliance, risk management or a combination At least 3 years of experience in global payment network operations and banking or financial services, or a combination Preferred Qualifications: Bachelor's Degree in Accounting, Finance, Economics, Business Administration, or Information Systems 2+ years of experience leading audits and performing the auditor-in-charge role Professional certification such as Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or Certified Risk Manager (CRM) 1+ years of experience performing data analysis in support of internal auditing At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is hybrid meaning associates will spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Chicago, IL: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis McLean, VA: $127,500 - $145,500 for Prin Assoc, Cyber Risk & Analysis New York, NY: $139,100 - $158,700 for Prin Assoc, Cyber Risk & Analysis Plano, TX: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Richmond, VA: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Riverwoods, IL: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
12/17/2025
Full time
Principal Auditor - Global Payment Network Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity. Inspired by our colleagues, we are risk identifiers, challengers, influencers, and transformational leaders who drive impactful work for the enterprise. Capital One is seeking an energetic, self-motivated Principal Auditor interested in becoming part of our Audit team, with a specific focus on the Discover Financial Services global payments network, platforms, technologies, and related operations (e.g., credit/debit processing, digital payments, acquiring, servicing domestic/abroad, settlement operations). We are seeking a candidate that has demonstrated knowledge of payments network operations and ecosystem related risks, as well as risk management and regulatory expectations for a large financial institution. This role will be hired as a Capital One associate with a near-term focus on audit execution and delivery for Discover Financial Services as part of our integration effort. Responsibilities include: Plan, perform, and lead large/complex audits at the enterprise level as well as other diverse lines of business and specialty areas. Perform risk assessments of business activities, potential exposures and materiality of loss. Design and perform audit procedures, including identifying and defining issues, reviewing and analyzing evidence, and documenting processes. Leverage available data and analytical tools during the planning, fieldwork, and reporting phases of audit delivery. Effectively review and compile relevant, material findings and recommendations into readable and concise audit reports. Communicate the results of audit projects to management via written reports and compelling oral presentations. Provide significant input into the development of the annual audit plan. Design and execute internal control testing for standardized operations of moderate complexity with more than one component, including finance, IT, compliance, credit, security. Provide risk management advice and counsel to business leadership on best practices. Establish and maintain good working relationships with line management and auditees during engagements. Manage audit work and project resources during audit engagements, providing feedback on work performed to junior auditors, as appropriate. Here's what we're looking for in an ideal teammate: You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking. You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition. You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise. You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism. You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent. Travel Expectations: The associate will be expected to travel an average of 10-15% of the time. Basic Qualifications: Bachelor's Degree or military experience At least 3 years of experience in internal or external auditing, accounting, financial analysis, information systems, compliance, risk management or a combination At least 3 years of experience in global payment network operations and banking or financial services, or a combination Preferred Qualifications: Bachelor's Degree in Accounting, Finance, Economics, Business Administration, or Information Systems 2+ years of experience leading audits and performing the auditor-in-charge role Professional certification such as Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or Certified Risk Manager (CRM) 1+ years of experience performing data analysis in support of internal auditing At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is hybrid meaning associates will spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Chicago, IL: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis McLean, VA: $127,500 - $145,500 for Prin Assoc, Cyber Risk & Analysis New York, NY: $139,100 - $158,700 for Prin Assoc, Cyber Risk & Analysis Plano, TX: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Richmond, VA: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Riverwoods, IL: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Principal Auditor (Experienced Senior Auditor), Global Payment Network (Hybrid) Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity. Inspired by our colleagues, we are risk identifiers, challengers, influencers, and transformational leaders who drive impactful work for the enterprise. Capital One is seeking an energetic, self-motivated Principal Auditor interested in becoming part of our Audit team, with a specific focus on the Capital One's Global Payment Network, platforms, technologies, and related operations (e.g., credit/debit processing, digital payments, acquiring, servicing domestic/abroad, settlement operations). We are seeking a candidate that has demonstrated knowledge of payments network operations and ecosystem related risks, as well as risk management and regulatory expectations for a large financial institution. This role will be hired as a Capital One associate with a near-term focus on audit execution and delivery for Discover Financial Services as part of our integration effort. Responsibilities include: Plan, perform, and lead large/complex audits at the enterprise level as well as other diverse lines of business and specialty areas. Perform risk assessments of business activities, potential exposures and materiality of loss. Design and perform audit procedures, including identifying and defining issues, reviewing and analyzing evidence, and documenting processes. Leverage available data and analytical tools during the planning, fieldwork, and reporting phases of audit delivery. Effectively review and compile relevant, material findings and recommendations into readable and concise audit reports. Communicate the results of audit projects to management via written reports and compelling oral presentations. Provide significant input into the development of the annual audit plan. Design and execute internal control testing for standardized operations of moderate complexity with more than one component, including finance, IT, compliance, credit, security. Provide risk management advice and counsel to business leadership on best practices. Establish and maintain good working relationships with line management and auditees during engagements. Manage audit work and project resources during audit engagements, providing feedback on work performed to junior auditors, as appropriate. Here's what we're looking for in an ideal teammate: You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking. You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition. You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise. You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism. You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent. Travel Expectations: The associate will be expected to travel an average of 10-15% of the time. Basic Qualifications: Bachelor's Degree or military experience At least 3 years of experience in internal or external auditing, accounting, financial analysis, information systems, compliance, risk management or a combination At least 3 years of experience in global payment network operations and banking or financial services, or a combination Preferred Qualifications: Bachelor's Degree in Accounting, Finance, Economics, Business Administration, or Information Systems 2+ years of experience leading audits and performing the auditor-in-charge role Professional certification such as Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or Certified Risk Manager (CRM) 1+ years of experience performing data analysis in support of internal auditing At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is hybrid meaning associates typically spend 3 days per week in-person at one of our offices listed on this job posting. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Chicago, IL: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis McLean, VA: $127,500 - $145,500 for Prin Assoc, Cyber Risk & Analysis New York, NY: $139,100 - $158,700 for Prin Assoc, Cyber Risk & Analysis Plano, TX: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Riverwoods, IL: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
12/17/2025
Full time
Principal Auditor (Experienced Senior Auditor), Global Payment Network (Hybrid) Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity. Inspired by our colleagues, we are risk identifiers, challengers, influencers, and transformational leaders who drive impactful work for the enterprise. Capital One is seeking an energetic, self-motivated Principal Auditor interested in becoming part of our Audit team, with a specific focus on the Capital One's Global Payment Network, platforms, technologies, and related operations (e.g., credit/debit processing, digital payments, acquiring, servicing domestic/abroad, settlement operations). We are seeking a candidate that has demonstrated knowledge of payments network operations and ecosystem related risks, as well as risk management and regulatory expectations for a large financial institution. This role will be hired as a Capital One associate with a near-term focus on audit execution and delivery for Discover Financial Services as part of our integration effort. Responsibilities include: Plan, perform, and lead large/complex audits at the enterprise level as well as other diverse lines of business and specialty areas. Perform risk assessments of business activities, potential exposures and materiality of loss. Design and perform audit procedures, including identifying and defining issues, reviewing and analyzing evidence, and documenting processes. Leverage available data and analytical tools during the planning, fieldwork, and reporting phases of audit delivery. Effectively review and compile relevant, material findings and recommendations into readable and concise audit reports. Communicate the results of audit projects to management via written reports and compelling oral presentations. Provide significant input into the development of the annual audit plan. Design and execute internal control testing for standardized operations of moderate complexity with more than one component, including finance, IT, compliance, credit, security. Provide risk management advice and counsel to business leadership on best practices. Establish and maintain good working relationships with line management and auditees during engagements. Manage audit work and project resources during audit engagements, providing feedback on work performed to junior auditors, as appropriate. Here's what we're looking for in an ideal teammate: You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking. You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition. You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise. You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism. You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent. Travel Expectations: The associate will be expected to travel an average of 10-15% of the time. Basic Qualifications: Bachelor's Degree or military experience At least 3 years of experience in internal or external auditing, accounting, financial analysis, information systems, compliance, risk management or a combination At least 3 years of experience in global payment network operations and banking or financial services, or a combination Preferred Qualifications: Bachelor's Degree in Accounting, Finance, Economics, Business Administration, or Information Systems 2+ years of experience leading audits and performing the auditor-in-charge role Professional certification such as Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or Certified Risk Manager (CRM) 1+ years of experience performing data analysis in support of internal auditing At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is hybrid meaning associates typically spend 3 days per week in-person at one of our offices listed on this job posting. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Chicago, IL: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis McLean, VA: $127,500 - $145,500 for Prin Assoc, Cyber Risk & Analysis New York, NY: $139,100 - $158,700 for Prin Assoc, Cyber Risk & Analysis Plano, TX: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Riverwoods, IL: $115,900 - $132,200 for Prin Assoc, Cyber Risk & Analysis Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).