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Hourly Pay Range: $34.41 - $53.34 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Supervisor, IT Service Desk Location: Warrenville, IL Full Time Hours: Monday-Friday, 8:00am - 4:30pm Hybrid Schedule Rotating On-Call Job Summary: As a Supervisor of the Service Desk at Endeavor Health, you will be responsible for leading the development, testing, configuration, optimization, and implementation services of solutions specific to areas of responsibility . In this role, you will be responsible for the full life cycle management, from strategic planning, development, and maintenance to the launch of solutions and platforms. You will be responsible for identifying opportunities with the goal of reducing manual efforts, contributing to growth of the organization, promotion of patient and user experience and creating innovative solutions with operations. You will be developing and fostering strong working relationships with key stakeholders to align technology solutions to the goals of the system . Additionally, you will be responsible for promoting the consistent use of available tools, techniques, workflows, and platforms. To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices. What you will do: Drives end-to-end activities for the assigned solutions portfolio and developing and leading teams for high performance outcomes. Provides direction for solution implementation, testing, support, and deployment, technical and workflow guidance. Establishes relationships with domain leaders to understand strategic business needs and user needs; identifies business requirements to guide specifications for ease of business operations. Lead or participate in governance committees to collaborate with key stakeholders about priority and workload. Develops strong partnerships with other fellow leaders to identify synergies and opportunities for improvement. Collaborates with vendors to ensure systems and solutions are achieving or exceeding the needs of Endeavor Health. Sets direction for IT operations through oversight of activities such as: Capital and Operating budgets, policy and procedure development and maintenance, talent management and acquisition, sustaining relationships with operational stakeholders, governance activities, and other duties as assigned. Remains updated on latest technologies available in the market and promotes the implementation of relevant technologies. Participates in industry related organizations, such as HIMSS, CHIME, Epic UGM / XGM, VMWare World, etc. Collaborate and actively participate across functional components led by other leaders, ensuring overlaps and touch points are seamless, effective, efficient and achieve measurable outcomes. Interviews, hires, orients, trains, evaluates the performances of and, when necessary, disciplines and/or discharges department personnel. Provides direction, as necessary, to staff regarding sensitive and/or complex work, related problems, resolves complaints and responds to inquiries regarding department operations. Works with manager to create and implement Service Desk performance objectives and defines competencies of Service Desk roles. Oversees all requests and incidents. Supervises and coordinates Service Desk response to urgent and complicated support issues. Acts as escalation point for all requests and incidents. Communicate appropriately throughout the organization. Produces reports for Service Desk metrics. Plans, schedules, and determines work priorities of subordinate personnel, ensuring accuracy and timely availability of reports produced. Works with manager to create, implement and communicate Service Desk metrics to ensure the timely resolution of issues. Responsible for downtime communications and Major Incident Response procedures. Implements department policies and procedures in order to achieve agreed-upon goals. Oversees maintenance of logs, records and/or trouble tickets and prepares periodic reports. Ensures that all phases of Service Desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. Collaborates with Systems Support team, Applications team, Technical Engineering team, Network team, Telecommunication team and Training team in preparing Service Desk to address issues concerning new programs, systems or hardware, and upgrades to programs, systems, or hardware. Maintains knowledge base articles in order to assist Service Desk staff in resolving issues quickly and efficiently. What you will need: Education: Associate degree or equivalent work experience. Experience: Three (3) or more years of experience in managing processes, applications, or systems in a healthcare setting or relevant related industries. One (1) or more years of team leadership experience using portfolio of responsibility. Unique or Preffered Skills: Demonstrates solid verbal and written communication skills. Solid understanding of information processing fundamentals and best practices. Ability to manage multiple projects with efficiency. Solid domain knowledge and interpersonal skills. Ability to plan, lead and implement initiatives. Personal and ethical accountability. Demonstrates analytical and critical thinking for problem solving / issue resolution. A lean towards curiosity, out of the box thinking and innovative. Focus on people and active engagement in recruitment and retention. Experience in a 24x7 call center environment. Experience with Cisco Contact Center, Reporting, and Calabrio. Experience with ITSM ticket management platform. Benefits (For full time or part time positions): Incentive pay for select positions Opportunity for annual increases based on performance Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Job Title: Systems Analyst Lead Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 292733 About Us Overview Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech's Mission and Values Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the wellbeing of our community. 8. We act ethically. 9. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. About the School/Department at Georgia Institute of Technology The College of Lifetime Learning is unique in its dual mission to assist individuals in preparing and adapting throughout their lives and cultivate future leaders in lifetime learning who will make a positive impact on education, communities, and business. Launched on September 5, 2024, the College comprises three core units the Center for 21st Century Universities (C21U), the Center for Education Integrating Science, Mathematics, and Computing (CEISMC), and Georgia Tech Professional Education (GTPE.) We are also at the Georgia Tech Savannah campus, where programs are designed to help Georgia's coastal region grow and excel. The College will grant undergraduate and graduate degrees and offer non-credit credentials. The academic programs will integrate research findings from those engaged in the College s work. These programs will be at the intersection of: technology and its application to enhance, improve, and make learning accessible; learning sciences as we incorporate how people relate to and utilize technology; and business/policy models that interrogate and expand formal education structures. We are committed to using education, research, and services to address education and learning access challenges. To transform the learning ecosystem, we seek to study the learning process throughout a person's lifetime as it is impacted by technology, economics, policy, geography, and the rapidly changing workforce. The College of Lifetime Learning strives to enable quality education that is accessible, affordable, transformational, and achievable for learners at all stages of life. Location Atlanta, GA Job Summary Systems Analysts are responsible for evaluating and improving the institution's information systems to meet the needs of users and enhance operational efficiency. This role involves gathering requirements, analyzing processes, and collaborating with stakeholders to implement effective technological solutions. Responsibilities Job Duty 1 - Gather and analyze requirements from stakeholders to understand their needs and identify opportunities for improving information systems within the institution. Job Duty 2 - Evaluate existing systems and processes, documenting findings and providing recommendations for enhancements to increase efficiency and effectiveness. Job Duty 3 - Conduct testing and validation of new systems or updates to ensure they meet specified requirements and function as intended. Job Duty 4 - Provide training and support to end-users on new systems and processes, facilitating a smooth transition and promoting user adoption. Job Duty 5 - Develop and maintain documentation related to system specifications, processes, and user guides to ensure clarity and accessibility for stakeholders. Job Duty 6 - Monitor system performance and user feedback, identifying areas for improvement and working with teams to implement necessary changes. Job Duty 7 - Stay informed about industry trends and emerging technologies, evaluating their potential impact and relevance to the institution's needs. Job Duty 8 - Collaborate with technical teams to design and implement new systems or modifications, ensuring alignment with user requirements and institutional goals. Job Duty 9 - Collaborate with project managers and other team members to ensure that technology initiatives are completed on time and within budget. Job Duty 10 - Perform other job-related duties as assigned Required Qualifications Educational Requirements Bachelor's Degree in a related discipline or equivalent combination of education and experience. Required Experience Six or more years of relevant experience. Preferred Qualifications Additional Preferred Qualifications Technical leadership skills Preferred Educational Qualifications Master's Degree in a related discipline or equivalent. Preferred Qualifications Additional Preferred Qualifications Technical leadership skills Master's Degree in a related discipline or equivalent Hands-On Experience Using no-code/low-code tools (like Power Automate, Zapier, and Mulesoft) to automate enterprise workflows Scripting for advanced data operations (e.g., complex extraction, transformation, and automation) using PowerShell or Python Leading requirements sessions with real-time visual modeling and diagramming. Enhancing platform-level applications through strategic reconfiguration, scripting, and performance tuning (e.g., M365 tenant applications SharePoint/Teams/Bookings, EMS, Tableau, Lucidlink, MediaValet, ClickUp, Intune, ) Integrating cloud hosted applications and storage solutions (Azure, AWS) Hands-On Process & Methodologies Security awareness: Identity & access management, data governance Modeling techniques: Architecture, business process, data flow, UML, BPMN, RAD Software Development Lifecycle: Agile, CI/CD, DevOps Service Delivery frameworks: ITSM, ITIL Project management methodologies: PMP Technical Proficiencies Microsoft Power Automate, PowerApps Microsoft SharePoint/Teams (modern sites, tenant-level admin) PowerShell, Python, Javascript HTML, CSS, JSON Restful APIs Durable/Soft Skills Strong visual communication and modeling skills Highly-structured, process-oriented work habits Continuous improvement mindset Skilled presenter with experience in group training and executive briefings Experience working in university or higher education environments Proposed Salary Salary range: $90,979 (Min) - $132,784(Max) Knowledge, Skills, & Abilities SKILLS This job requires advanced knowledge of complex concepts, practices and procedures associated with IT systems design, installation and maintenance. Expert knowledge in variety of applications and platforms is required. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . click apply for full job details

Director, Information Security Operations Austin Community College Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01 If you are a current Austin Community College employee, please click this link to apply through your Workday account . Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. Focused on student academic achievement and postgraduate outcomes Welcomes difference and models respectful interaction with others Engages with the community both within and outside of ACC Job Posting Title: Director, Information Security Operations Job Description Summary: The Director of Information Security Operations will have purview over the college's cybersecurity operations. This position is responsible for scanning and monitoring the college's technology landscape, and taking actions as needed to maintain a healthy security posture. The Director will work with third parties to maintain security in the following areas: Identity and Access Management (IAM), application security, data security, endpoint security, system and network security. The Director will partner with the CISO and GRC Manager to define appropriate cybersecurity policies and then enforce those policies across the organization. Job Description: Description of Duties and Tasks Provide leadership, coaching, and people management (hiring, performance, development) while fostering a culture of collaboration and continuous improvement. Manage day-to-day activities of the Security Operations Center (SOC) to detect, respond to, and mitigate security incidents effectively. Lead and coordinate incident response and operational recovery efforts to ensure timely resolution and resilience against cybersecurity events. Oversee and enhance key security systems (firewalls, IDS/IPS, endpoint protection, SIEM, etc.) to maintain a strong defense posture. Establish and maintain KPIs, and prepare regular reports on incident trends, vulnerabilities, and overall security effectiveness for executive leadership. Evaluate emerging technologies, perform regular vulnerability testing, and implement improvements to strengthen security capabilities. Partner with internal departments, third-party vendors, and leadership to align on security goals and ensure effective communication. Stay current on cybersecurity risks and trends, advising leadership on potential impacts and recommended strategies. Knowledge Strong understanding of relevant legal and regulatory requirements, including FERPA, FedRAMP, TAC 202, PCI-DSS, and HIPAA. Knowledge of common information security management frameworks, such as ISO/IEC 27001, COBIT as well as those from NIST standards( 800-53 and Cybersecurity Framework). Working knowledge of a wide range of technologies and best practices for securing databases, servers, applications, networks, and integrations. Expert knowledge of the key concepts in user access controls, authentication mechanisms, and identity management principles. Strong knowledge of data privacy regulations, encryption, data security tools, and recovery techniques. Familiarity with accounting practices, PMI-based project management, and ITIL-based IT Service Management (ITSM) concepts. Skills Proven ability to lead teams effectively, coordinate others' work, and maintain positive, collaborative relationships. Demonstrated experience in IT operations, access management, data protection, and security hardware configuration. Skilled in assessing, testing, and reporting vulnerabilities to strengthen organizational security posture. Experienced in overseeing external partners for outsourced operations and implementation of new security tools. Strong business acumen, conceptual thinking, and planning abilities for driving informed, strategic decisions. Self-motivated and detail-oriented with strong communication, organization, confidentiality, and follow-through skills. Required Work Experience Five (5) years of experience in Information Technology, audit or compliance roles of progressively increasing responsibility. Five (5) years of related work experience leading a Cybersecurity organization. Preferred Work Experience Ten (10) years of experience in Information Technology, audit or compliance roles with progressively increasing responsibility, including at least seven (7) years in information security. Seven (7) years of related work experience leading Cybersecurity teams. Required Education Bachelor's degree in a technology or Business related field of study such as Computer Science, Information Technology, Business or Business Information Systems. Experience cannot be substituted for required, applicable educational level. Special Requirements Reliable transportation for travel in the Austin area as required. Certified Information Systems Security Professional (CISSP) certification. ITIL Foundation-level certification or above. Unexpired PMP or equivalent PMI-based Project Management certification. Physical Requirements Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds. Safety Supervise the safe operation of the unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture. Salary Range (PG 129) $124,584 - $155,730 Number of Openings: 1 Job Posting Close Date: January 26, 2026 Clery Act As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Disclaimer The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job. To apply, please visit: Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-2e2bc89ab780fb4cee42cec

Category:: Professional Subscribe:: Department:: Information Technology Services Locations:: Binghamton, NY Posted:: Oct 21, 2025 Closes:: Open Until Filled Type:: Full-time Ref. No.:: 05095 Position ID:: 193952 About Binghamton University: Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive. Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success. Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service. We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities. Job Description: Budget Title: Lead Programmer/Analyst (SL-3) Salary: Commensurate with experience Binghamton University's Information Technology Services is seeking an experienced, energetic, engaging, and collaborative individual to join our Technical Support team that provides hardware, software, and peripheral support to the Binghamton University community. This individual will work closely with the Department of Mathematics and Statistics and serve as their primary Technical Support Analyst. The Technical Support Analyst must be able to work independently of direct supervision with a diverse, cross-functional group of professionals, faculty, and students to support all in the pursuit of academic excellence within a premier University environment. The Technical Support Analyst reports to the Main Campus Technical Support Manager and collaborates closely with Technology Support Services, other ITS teams, campus staff, and external vendors. The Technical Support Analyst will: Provide hardware and software support for university-owned devices (computers, mobile devices, copiers, monitors, and printers) including installation, configuration, upgrading, troubleshooting, and repair. Diagnose and resolve basic and complex problems; perform triage and escalate unresolved problems to groups within ITS when appropriate. Transfer data, map network drives, assist with faculty and staff email accounts and install new computers and applications. Assist with basic web server support. Research, recommend, and implement hardware and software purchases and configurations to meet user needs and to help ensure compatibility with university systems and architecture. Use the ITSM system (TeamDynamix) to thoroughly document incidents and resolutions. Use desktop management tools to streamline support and device management. Maintain fluency in new technologies that are used at Binghamton University. Provide flexible, patient, and creative solutions to issues as they arise. Competence, timeliness, quality, and excellence are characteristics the individual must provide. Must be able to maintain data confidentiality and compliance with regulatory requirements (FERPA, HIPAA, etc.) Work schedule will fluctuate based on the academic calendar. Requirements: Associate's degree (or higher) Minimum of two years' work experience in technical support or instructional technology support Experience installing and supporting current and legacy versions of Windows and macOS Experience in troubleshooting and installing computer hardware Effective oral and written communication skills, with the ability to explain technical issues to both technical and non-technical audiences. Ability to travel to offices and perform physical tasks such as lifting up to 30 pounds, reaching, bending, kneeling, crawling, or working in small spaces Ability to work effectively with a diverse community of faculty, staff, and students Preferred: Bachelor's degree Four or more years of experience collaborating across multiple teams and departments in a large organization Apple, Dell, Microsoft, or Linux Certifications Experience supporting smartphones and tablets including installing/configuring apps and troubleshooting connectivity issues Experience with basic linux server maintenance including user/permissions management, routine updates, and security patching Experience maintaining web services including basic htm Familiarity with higher education or research environments. Experience with Desktop Management products (e.g., JAMF, SCCM Experience with ITSM tools such as TeamDynamix Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer. Additional Information: Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials. Binghamton University is a tobacco-free campus. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at or via email at Payroll information can be found on our website Cover letters may be addressed "To the Search Committee." Postings active on the website, accept applications until closure. For information on the Dual Career Program, please visit: Equal Opportunity/Affirmative Action Employer The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception. As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here . Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form . Application Instructions: All applicants must apply via Interview Exchange: Deadline for Internal Applicants: November 5, 2025 Deadline for External Applicants: Open until filled Review of applications will begin immediately and continue until the vacancy is filled. Please submit: Resume, Cover letter, and Contact information for three professional references You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: .

Cloud and Systems Administrator SUNY Empire is seeking a highly motivated and detail-oriented Cloud and Systems Administrator to join our Information Technology team. The Systems Administrator will be responsible for managing the university's hybrid cloud infrastructure, encompassing both on-premises and externally hosted solutions. The successful candidate will demonstrate a strong commitment to providing exceptional customer service while developing and implementing effective technical solutions that support the university's mission. This role is ideal for a solutions-driven professional who can balance technical expertise with a strong focus on customer service. The Systems Administrator will work closely with the Network Operations team, ITS colleagues, and third-party vendors to design, maintain, and improve enterprise systems. Key responsibilities include the daily operations and maintenance of enterprise servers in both Windows and Linux environments. The incumbent will also partner with team members and third-party vendors to resolve issues, implement solutions, and ensure thorough documentation. Duties and Responsibilities: VMware Administration Manage VMware environment upgrades, host and cluster maintenance, security patching, template builds, and new VM deployment. Maintain Druva Enterprise cloud backup policies, agents, and error resolution. Windows & Active Directory Administration Manage user and group accounts, Group Policy Objects (GPOs), and AD Connect/DS integration. Support Azure (Entra) AD and hybrid configurations. Systems & Server Maintenance Perform daily operations of enterprise servers in Windows and Linux environments. Maintain and update third-party appliances (remote admin tools, identity management, middleware, etc.). Oversee print server environments and cloud print solutions. Support Microsoft SQL Server installation and patching. Manage datacenter hardware installation, configuration, and decommissioning. Email & Messaging Systems Administer Microsoft Exchange Online, including DNS/MX records and internal mail proxy. Automation & Scripting Develop shell scripts and scheduled tasks (cron) for automation and process improvements. Collaboration & Support Partner with the Cybersecurity team to ensure compliance with SUNY Empire policies. Provide Tier 2 support for Technical Support Specialists and Service Desk teams. Contribute to knowledge base and Tier 2 self-help documentation. Job Requirements: Required Qualifications: Associate degree from a regionally accredited college or university and a minimum of 2 years' applicable programming experience; OR a minimum of 5 years' applicable programming experience. Proficiency with VMware, Windows, and Linux environments. Strong troubleshooting skills across: VMware VMs, Microsoft AD DS, Azure (Entra) AD, DNS, DHCP, IIS, IP networking, Windows Server, and cloud printers. Excellent problem-solving skills and commitment to continuous learning. Strong interpersonal, verbal, and written communication skills. Ability to thrive in a team environment while working independently as needed. Demonstrated customer service orientation and empathy. Preferred Qualifications: Experience with VMware vCenter, Citrix XenApp, and enterprise datacenter hardware. Certifications in Microsoft Azure, M365, or related technologies. Advanced troubleshooting and system-level diagnostic skills. Experience with Dell servers or equivalent platforms. Familiarity with remote support tools (BeyondTrust, RDP, Configuration Manager, etc.). Knowledge of enterprise backup solutions. Scripting or programming experience. Experience with Team Dynamix ticketing system. Familiarity with ITIL/ITSM frameworks. Prior experience in a higher education environment. Special Information: Occasional evening and weekend work may be required. Periodic travel may be required to fulfill department and university-wide commitments. Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position. SUNY Empire provides employees with flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment. Additional Information: Rank/Salary: Programmer-Analyst, SL2 / $60,000-$65,000, dependent upon experience and qualifications. We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff. SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic. SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at . In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling . It can also be viewed online at our Safety and Security website . To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-8fa6928c28974d4ebb876f5d6aeb6259

Job Summary The Director Enterprise Infrastructure is a senior technology leader accountable for the strategy, delivery, and continual improvement of enterprise infrastructure services and the global Service Desk. This role owns the infrastructure product portfolio (e.g., network, compute, storage, identity, endpoint, collaboration, and core platforms) and ITSM tooling (e.g., Service Management platform, knowledge, CMDB/asset, automation). The director's mandate is to improve service delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk is modern, omnichannel, and consistently exceeding customer expectations-for both internal associates and external customers/partners. Job Description MAJOR RESPONSIBILITIES Define the multi year infrastructure services and platform strategy, aligning to enterprise objectives, budgets, risk posture, and architecture standards; translate strategy into a quarterly roadmap with measurable outcomes and published scorecards. Build and lead high performing teams across Service Desk, Infrastructure Product Management/Engineering, and ITSM Tooling & Process; develop leader bench strength and succession plans. Establish a culture of operational excellence, data driven decision making, SRE/ITIL practices, and customer empathy; champion diversity, inclusion, and talent development. Own the product lifecycle (vision, roadmaps, backlogs, SLOs/SLAs, cost models) for core infrastructure products (network, compute, storage, identity, endpoint, collaboration, platform services). Drive standardization, reliability, security, and cost efficiency. Lead a modern, omnichannel Service Desk (portal, chat/virtual agent, voice, walk up) with shift left and knowledge centered service (KCS) to maximize first contact resolution and self service adoption. Define and manage XLAs (experience level agreements) alongside SLAs to capture customer sentiment, journey friction, and outcome quality; publish transparent dashboards. Integrate Service Desk with observability/AIOps and problem management to shrink MTTR, reduce repeat incidents, and prevent recurrences Ensure an accurate, auditable CMDB/asset with service mapping that supports impact analysis, DR/runbooks, and control/compliance needs Own budgets, forecasts, and run rate transparency for infrastructure services; optimize total cost of ownership through consumption management, capacity planning, and contract negotiations. Establish outcome based vendor scorecards aligned to SLOs/XLAs and continuous improvement targets. Global Scope: Cross time zone collaboration; occasional after hours releases for infrastructure changes; periodic travel to major sites, data centers, and vendor engagements. MINIMUM JOB REQUIREMENTS Education Bachelor's in Computer Science, Information Systems, Engineering, or equivalent experience. Work Experience 5+ years in infrastructure operations or related role 3+ years managing multi-disciplinary teams Knowledge / Skills / Abilities Expertise in ITSM practices, operational excellence, and modern platform engineering (Infrastructure as code, configuration/policy as code, pipelines). Strong command of service metrics and financial management (TCO, forecasting, show back/chargeback). Customer obsessed service mindset with proven use of Experience Level Agreement (XLA) alongside SLAs; ability to translate customer journey pain points into platform and process changes. ITSM product ownership: service catalog design, request workflows, automation/orchestration, knowledge management, incident/major incident governance, problem/change excellence, and asset/CMDB health metrics. Data driven ops: build and publish operational scorecards (availability, change success rate, patch/compliance, cost per ticket, contact rate, backlog health) and OKR alignment for peer IT teams. AI for ITSM literacy and self service design to reduce live contact while elevating experience. Change leadership: org design, talent development, building a manager of managers bench, and fostering a culture of blameless post incident learning. Communication & executive presence: crisp incident/executive communications, storytelling with metrics, and stakeholder management across Architecture, Security, Applications, Data, and Business Technology. Vendor management, contract negotiation, and license optimization experience. Excellent leadership, communication, and stakeholder management across executive, technical, and frontline audiences. Metric-driven mindset and data / analytical tools such as databases and report development. Experience directing both onshore and offshore teams. Basic understanding of financial and revenue models. Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills. Strong verbal and written communication skills. Ability to work in a fast-paced and deadline-oriented environment. Self-motivated with critical attention to detail, deadlines, and reporting. PREFERRED JOB REQUIREMENTS Education Advanced degree in Computer Science or related field Certification / Licensure Azure Fundamentals, ITIL v4 Knowledge / Skills / Abilities Experience managing million-dollar+ annual budget and forecasting activities over several years Experience operating in hybrid cloud environments and driving self service platform adoption at scale. Demonstrated success running internal platforms as products (roadmaps, backlog, service catalog, and stakeholder outcomes. Track record modernizing the Service Desk (omnichannel-phone, chat, portal, virtual agents), shift left, knowledge management; measurable gains in common service desk KPIs: first call resolution, customer satisfaction, etc. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $175,760.00 - $263,640.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Senior Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2. Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements. Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability. Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges. Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes. Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed. Monitor the team's efforts to maintain IT system and application performance/availability while responding proactively to emerging issues. Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant. Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification. Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement. Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team. Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget. Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates. Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master's and 10 years OR a bachelor's and 12 years OR an associate's and 14 years OR HS and 16 years . Must meet Information Assurance Technical (IAT) Level 2 certification requirements. Additional requirements include: Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training. Must have Certification: ServiceNow Certified System Administrator . Must have at least one other advanced ServiceNow certification. Team Leadership experience. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts. Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods. Excellent client-facing and internal communication skills. Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills. Skilled in working within a team environment within a professional office setting. Skilled in the ability to focus study and research to rapidly solve specific problems. Excellent and clear written documentation skills. Excellent self-study to achieve advanced training as required by the team and the program. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Excellent verbal communication skills. Working knowledge of Service Now or other ITSM. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Experience innovating in a collaborative environment. Advanced system architecture, design, and integration. Experience with databases. Ideally including MariaDB. Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco. Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Desired Qualifications: CompTIA Security+ or equivalent will meet the minimum requirement for the role. ISC2 CISSP or equivalent is strongly preferred and exceeds the minimum requirement for this role. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer III) (Government) earns between $108,000 - $225,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements. Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives. Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs. Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server. Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required. Monitor application performance and availability; build dashboards/alerts and proactively remediate issues. Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements. Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts. Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions. Conduct system performance analysis and tuning to optimize configurations and throughput. Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule. Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate. Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years . Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Strong communication skills for working effectively with clients and team members. Strong organizational skills, including attention to detail, multitasking and critical thinking skills Skilled in working within a team environment within a professional office setting. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Strong written and verbal communication skills. Working knowledge of Service Now or other ITSM platforms. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Desired Qualifications: Certification: ServiceNow Certified System Administrator . Cross platform and integration experience. Windows, Linux, Android, Juniper, and Cisco. Experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Experience with databases including MariaDB. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer II) (Government) earns between $98,100 - $200,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.