11 jobs found

Genesis10 is currently seeking a Senior Systems Engineer for a full-time permanent opportunity located in Indianapolis, IN. This role will be onsite with some hybrid flexibility after 90 days. Pay range: $100,000 - $125,000.00 per year, W2, based on skill and experience level. Job Summary: The Senior Systems Engineer is responsible for the design recommendation, project implementation, and ongoing management of our client's enterprise systems with a strong emphasis on Microsoft 365, Azure/Entra ID, and Citrix administration. This role ensures the reliability, security, and performance of core infrastructure supporting over 25 locations across North America and Europe. Responsibilities: Administer Microsoft 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, Intune, Copilot, as well as application integration and SSO Manage Azure Active Directory (Entra ID) hybrid identity integrations, conditional access policies, and MFA enforcement Monitor and remediate Azure AD Connect and Entra Connect sync issues Support and secure Intune/Endpoint Manager for device configuration, compliance, and application delivery Develop and enforce role-based access controls (RBAC) and governance across M365 workloads Architect, Manage, and support Citrix Virtual Desktops and Apps Optimize performance, user profiles, and application delivery Integrate Citrix authentication with Entra ID and Azure MFA Troubleshoot Citrix session issues and maintain high availability of Citrix infrastructure Maintain Dell VxRail, VMware, and Nutanix environments Manage Windows Server infrastructure including AD DS, DNS, DHCP, and Group Policy Support on-premise and cloud infrastructure Ensure system security using SentinelOne, CrowdStrike, and related endpoint protection in cooperation with the security team Configure, monitor, and troubleshoot backup Test and document DR and Business Continuity procedures regularly Support compliance frameworks including HIPAA, SOC2 Type II and ISO 27001 Participate in integration efforts for newly acquired organizations, focusing on M365/Azure consolidation and Citrix access enablement Collaborate with leadership in maintaining a scalable, secure hybrid-cloud infrastructure Requirements: Proven experience managing Microsoft 365 and Azure/Entra in an enterprise hybrid environment Hands-on Citrix architecture and administration experience Strong understanding of Windows Server, Active Directory, and VMware/Nutanix platforms Familiarity with ITIL/ITSM principles and change control processes Hands on experience with audit, controls, and compliance for HIPAA, SOC2 Type II, NIST , and ISO 27001 Excellent documentation and communication skills Analytical and methodical and collaborative troubleshooting ability Comfortable managing multiple projects with minimal supervision Desired skills: PowerShell scripting for automation Experience integrating Citrix with Azure AD or Entra Understanding of compliance controls and secure identity management Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website . Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Position Description Job Title: Change Control Manager Location: Montgomery, AL (Onsite) Duration: 12+ Months contract to hire with possible extension Job Description: • Enterprise Change Governance Leadership Provides strategic oversight of the enterprise change control framework, ensuring all changes across the Medicaid Enterprise System (MES) are governed in a controlled, auditable, and risk- managed manner. Establishes and maintains change policies, standards, operating procedures, and governance models aligned with regulatory and enterprise objectives. • Strategic Change Risk & Impact Management Leads comprehensive risk evaluation across the enterprise change portfolio, assessing cumulative system impact, operational risk, regulatory implications, and business readiness. Ensures robust documentation of risk likelihood, mitigation strategies, validation plans, rollback procedures, resource alignment, and implementation sequencing. • Executive-Level Change Advisory & Board Governance Oversee Change Advisory Board (CAB) and Enterprise Change Control Board (ECCB) governance structures. Ensures all Requests for Change (RFCs) are complete, risk-assessed, and decision-ready. Facilitates structured review, executive reporting, decision documentation, and accountability tracking. Ensures principal stakeholders or designated delegates are present for informed decision-making. • Multi-Contractor & Cross-Functional Coordination Directs collaboration across module contractors, operations, architecture, security, and business stakeholders to validate scope, sizing, resourcing, financial impact, scheduling, and compliance considerations. Ensures alignment across interdependent systems and release calendars. • ITSM Process Integration & Service Stability Ensures Change Management is fully integrated with Incident, Problem, Release, Configuration, and Knowledge Management processes. Validates CMDB and service map impacts, monitors change- related incident trends and drives corrective action to protect service stability and operational integrity. • Regulatory Compliance & Audit Readiness Maintains full audit traceability of change activities in compliance with Medicaid, CMS, HIPAA, and state oversight requirements. Enforces segregation of duties, evidentiary documentation standards, and governance controls to support internal and external audits. • Release & Implementation Oversight Directs enterprise implementation planning, including release bundling, scheduling, blackout window governance, and forward schedule of change (FSC) management. Oversees execution readiness, business communication planning, and post-implementation validation. • Post-Implementation Review & Continuous Improvement Leads structured post-implementation reviews to evaluate outcomes, performance metrics, and risk realization. Analyses change success rates, emergency change trends, and service disruptions to drive continual service improvement and process maturity. • Performance Management & Executive Reporting Defines and monitors enterprise Change Management KPIs, including change success rate, emergency change frequency, change-related incident volume, and SLA adherence. Provides executive dashboards and strategic insights to support informed governance decisions. • ITSM Tooling & Workflow Governance Provides oversight of ITSM platform configuration (e.g., ServiceNow or equivalent), ensuring automated approval routing, risk scoring, workflow integrity, reporting accuracy, and system integration across contractors and enterprise platforms. • Stakeholder Communication & Organizational Influence Leads structured enterprise change communications, including stakeholder notifications, outage advisories, and business readiness messaging. Exercises executive-level influence, conflict resolution, and decision facilitation across a complex, multi-contractor governance environment. Skills Preferred • Ability to create/update project schedules for complex RFCs that require an integrated schedule for coordination across modules and progress monitoring to prevent schedule slippage • Demonstrates professional interaction with a diverse group of executives, directors, managers, and subject matter experts • Written and verbal skills to effectively relay information to diverse audience of receivers. • Experience documenting lessons learned, and program updates associated with Enterprise Change Management processes • Ability to facilitate design sessions once the CAB releases RFC to impacted module contractors Experience Required • 5 - 7 Years of experience as a Change Control Manager • Experience in creating policies and guides for Change Control Board activities. • Manage and optimize ITSM tools such as ServiceNow (or similar platforms) • Track and report on Change metrics (success rate, failures, incidents caused by change) • Develop dashboards and performance reports for leadership • Strong knowledge of ITIL principles and practices • Experience managing CAB processes in a large enterprise environment • Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management Experience Preferred • 2 - 3 years of experience managing changes involving multiple contractors • Expert MS Project skills and experience managing multiple projects simultaneously • Expert/Advanced knowledge of all Microsoft Office products including Office 365, Teams, and SharePoint Strong interpersonal skills and team building expertise • Excellent verbal and written communication skills • Ability to work independently with minimal direction from State or other team members • Ability to work under pressure / to a deadline • Ability to work in team-oriented environment • Strong analytical and critical thinking skills • Detailed oriented and highly organized Education Desired • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) • 5+ years of experience in ITSM, with a focus on Change Management or Change Control Education Preferred • ITIL Foundation Certification • Project Management Institute (PMI) Project Management Professional (PMP) Certification or equivalent. Internal Interview Notes Person must be willing to be 100% on site.

About Bering Dynamic Solutions Bering Dynamic Solutions (BDS) delivers a comprehensive suite of information technology and professional services. Our expertise includes network and systems administration, enterprise architecture and resource planning, SharePoint services, email operations, and e-authentication solutions. We specialize in certification and accreditation, software design, programming, implementation, and testing. BDS also provides Zero Trust implementation, telecommunications and land mobile radio system maintenance, help desk support, IT transformation services, and cybersecurity solutions. About this position: SATCOM Help Desk SME The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $129k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities • Serve as the primary technical expert for SATCOM Help Desk operations, including Tier I and Tier II support functions. • Provide exceptional customer service, ensuring timely, professional, and accurate responses to user inquiries. • Troubleshoot basic Government Computer (GC) connectivity, workstation issues, and network access problems. • Perform network troubleshooting, including diagnosing basic routing, switching, firewall, and connectivity issues. • Create, edit, and maintain technical documentation, SOPs, troubleshooting guides, and ticket updates. • Manage and supervise help desk personnel supporting the SMC, ensuring high-quality performance and adherence to procedures. • Oversee ticket creation, tracking, escalation, and closure using approved service desk systems. • Provide Tier I support for phone calls, initial diagnoses, and ticket tracking; provide Tier II support for more advanced maintenance, configuration, and issue resolution. • Coordinate shipment, RMA processing, and tracking of procured items in support of the SMC. • Maintain logs, reports, and metrics on ticket flow, recurring issues, asset conditions, and customer satisfaction trends. • Conduct regular communication with users, program managers, and engineering teams to coordinate troubleshooting and updates. • Ensure compliance with help desk policies, security directives, network guidelines, and DoD IT standards. • Train, mentor, and guide junior personnel to ensure consistent and quality support operations. • Recommend process improvements to increase efficiency, reduce ticket volume, and enhance user experience. Required (Minimum Necessary) Qualifications • Education Requirements: High school diploma or GED equivalent • Level of Experience Requirements: • Minimum of four (4) years of IT customer support experience. • Minimum of two (2) years of experience in a military environment • Exceptional customer service skills and professionalism. • Basic troubleshooting skills for Government Computer (GC) connectivity issues. • Knowledge of network fundamentals and common network troubleshooting techniques. • Strong technical documentation skills, including writing SOPs, ticket notes, and system reports. • Excellent communication and interpersonal skills for interaction with customers, leadership, and technical teams. • Ability to work in a fast-paced help desk environment with shifting priorities. • Ability to handle RMAs, shipment coordination, and tracking procedures. Knowledge, Skills, Abilities, and Other Characteristics • Understanding of SATCOM basics, network connectivity concepts, and common workstation/network issues. • Familiarity with DoD IT environments, ticketing systems, and GC connectivity troubleshooting procedures. • Strong time-management, organizational, and multi-tasking abilities. • Ability to work independently or as part of a help desk team. • Ability to mentor staff and ensure consistent performance across Tier I and Tier II support roles. • Skills in documenting workflows, drafting troubleshooting guides, and maintaining accurate support records. Preferred • Experience with SATCOM systems, baseband equipment, or tactical communications environments. • Experience with DoD ticketing systems such as Remedy, ServiceNow, or ITSM equivalents. • Basic knowledge of RMAs, logistics tracking, and equipment accountability processes. • Technical certifications (CompTIA A+, Network+, Security+, etc.) Supervisory Responsibilities • This position will not have supervisory responsibilities. You may delete this line if it does not apply to the job. DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Must be able to lift up to 25 pounds occasionally (for movement or inspection of equipment). • Must be able to sit or stand for extended periods while operating help desk systems or troubleshooting devices. • Must be able to walk to and from office or equipment areas for hands-on support. • Must be able to use standard office and IT equipment including computers, phones, and diagnostic tools. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • REQURIED FOR APPLICANT VISABLITY. • Physical Setting: • Work performed in a professional office/help desk environment with occasional visits to technical or equipment rooms. • May require limited movement to support hands-on workstation troubleshooting. • Schedule and Flexibility: • Standard full-time schedule; mission requirements may require occasional after-hours support. • Must be flexible and responsive to high-priority or urgent tickets. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. • Must comply with all site-specific, DoD, and network security requirements. • May require obtaining a base access credential. • Direct interaction with users, help desk staff, and government representatives is routine. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Arun, at (or) Tenish, at Title: Senior Network Automation Engineer (Hybrid) Duration: 12 Months with the possibility of extension based on demand Location: Charlotte, NC Hybrid (preferred) 1-2 days/week onsite - preferable to candidates within 1 hour of Charlotte, NC or Corning, NY. Schedule: M-F, 8am - 5pm. OT possible. Some flexibility may be required due to work with global teams. Potential travel of up to 5% (for Corning, NY candidates), domestic only. Expected as 1x per quarter travel onsite to Charlotte, NC location. Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Scope of Position: Our client is seeking a Senior Network Automation Engineer to serve as a technical leader in designing, developing, and operating large scale network automation solutions across enterprise environments. This role requires deep hands on experience with Arista automation using AVD (Arista Validated Designs), strong Infrastructure as Code (IaC) principles, and proven expertise building and maintaining CI/CD pipelines for network automation. The ideal candidate has an automation first mindset, thrives in complex enterprise environments, and partners closely with network engineering, operations, security, and platform teams to drive standardization, scalability, and operational efficiency. Responsibilities: Key Responsibilities Network Automation and Engineering Act as a senior subject matter expert for network automation across routing, switching, data center, and campus environments. Design, develop, and maintain Arista AVD based automation frameworks for Day 0, Day 1, and Day 2 operations. Translate network designs and standards into reusable, modular automation artifacts (roles, collections, templates, and pipelines). Drive adoption of Infrastructure as Code principles for network provisioning, configuration, and compliance. CI/CD and Automation Platforms Architect and maintain CI/CD pipelines for network automation using tools such as GitHub/GitLab, Jenkins, Azure DevOps, or similar platforms. Implement automated testing, validation, and deployment workflows for network changes (linting, pre checks, topology validation, config diffs). Enforce version control, branching strategies, and peer review processes for all automation code. Integrate automation pipelines with enterprise systems such as ITSM, IPAM, and source of truth platforms where applicable. Standards, Quality and Governance Ensure automation solutions align with enterprise architecture standards, security policies, and compliance requirements. Develop automated configuration compliance checks and remediation workflows. Produce and maintain clear technical documentation, including design standards, runbooks, and automation usage guides. Participate in architecture reviews and provide technical approval for significant network or automation changes. Leadership and Collaboration Serve as a technical mentor and leader for network and automation engineers. Partner with operations teams to transition manual workflows into reliable, automated solutions. Collaborate cross functionally with security, cloud, DevOps, and manufacturing/OT teams to deliver end to end automation. Act as an escalation point for complex automation or network related issues. Education and Experience: Bachelor's degree in Information Technology (minimum required) 7 years of experience in network engineering within large enterprise or service provider environments. 5 years of hands on network automation experience, including large scale deployments. Enterprise experience is required. Manufacturing industry experience is preferred, but not required. Demonstrated experience leading or owning automation frameworks and standards. Required Skills Fluent in English, with excellent verbal and written communication skills Strong interpersonal abilities to collaborate effectively across teams and stakeholders. Strong hands on experience with Arista automation using AVD in production enterprise environments. Advanced experience with Ansible, Python, and data models (YAML, JSON). Proven expertise building and operating CI/CD pipelines for infrastructure or network automation. Solid understanding of Git based workflows, code reviews, and release management. Deep knowledge of enterprise networking concepts (routing, switching, EVPN/VXLAN, BGP, OSPF). Experience working with device APIs and modern automation interfaces (eAPI, REST, gNMI, etc.). Desired Skills Experience integrating network automation with ITSM platforms (e.g., ServiceNow). Exposure to cloud networking automation (AWS, Azure) and hybrid environments. Experience in manufacturing or OT network environments. Familiarity with testing frameworks, linting tools, and automation validation pipelines. Certification for Arista Cloud Engineer (ACE): L5 Interview Process: 2 rounds - 45-minute video interviews. First round with direct manager and Architect, second round with Director. 3rd round possible if required for candidate consideration. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. JSON, Python, Ansible, YAML

Job Title: Systems Analyst Lead Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 292733 About Us Overview Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech's Mission and Values Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the wellbeing of our community. 8. We act ethically. 9. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. About the School/Department at Georgia Institute of Technology The College of Lifetime Learning is unique in its dual mission to assist individuals in preparing and adapting throughout their lives and cultivate future leaders in lifetime learning who will make a positive impact on education, communities, and business. Launched on September 5, 2024, the College comprises three core units the Center for 21st Century Universities (C21U), the Center for Education Integrating Science, Mathematics, and Computing (CEISMC), and Georgia Tech Professional Education (GTPE.) We are also at the Georgia Tech Savannah campus, where programs are designed to help Georgia's coastal region grow and excel. The College will grant undergraduate and graduate degrees and offer non-credit credentials. The academic programs will integrate research findings from those engaged in the College s work. These programs will be at the intersection of: technology and its application to enhance, improve, and make learning accessible; learning sciences as we incorporate how people relate to and utilize technology; and business/policy models that interrogate and expand formal education structures. We are committed to using education, research, and services to address education and learning access challenges. To transform the learning ecosystem, we seek to study the learning process throughout a person's lifetime as it is impacted by technology, economics, policy, geography, and the rapidly changing workforce. The College of Lifetime Learning strives to enable quality education that is accessible, affordable, transformational, and achievable for learners at all stages of life. Location Atlanta, GA Job Summary Systems Analysts are responsible for evaluating and improving the institution's information systems to meet the needs of users and enhance operational efficiency. This role involves gathering requirements, analyzing processes, and collaborating with stakeholders to implement effective technological solutions. Responsibilities Job Duty 1 - Gather and analyze requirements from stakeholders to understand their needs and identify opportunities for improving information systems within the institution. Job Duty 2 - Evaluate existing systems and processes, documenting findings and providing recommendations for enhancements to increase efficiency and effectiveness. Job Duty 3 - Conduct testing and validation of new systems or updates to ensure they meet specified requirements and function as intended. Job Duty 4 - Provide training and support to end-users on new systems and processes, facilitating a smooth transition and promoting user adoption. Job Duty 5 - Develop and maintain documentation related to system specifications, processes, and user guides to ensure clarity and accessibility for stakeholders. Job Duty 6 - Monitor system performance and user feedback, identifying areas for improvement and working with teams to implement necessary changes. Job Duty 7 - Stay informed about industry trends and emerging technologies, evaluating their potential impact and relevance to the institution's needs. Job Duty 8 - Collaborate with technical teams to design and implement new systems or modifications, ensuring alignment with user requirements and institutional goals. Job Duty 9 - Collaborate with project managers and other team members to ensure that technology initiatives are completed on time and within budget. Job Duty 10 - Perform other job-related duties as assigned Required Qualifications Educational Requirements Bachelor's Degree in a related discipline or equivalent combination of education and experience. Required Experience Six or more years of relevant experience. Preferred Qualifications Additional Preferred Qualifications Technical leadership skills Preferred Educational Qualifications Master's Degree in a related discipline or equivalent. Preferred Qualifications Additional Preferred Qualifications Technical leadership skills Master's Degree in a related discipline or equivalent Hands-On Experience Using no-code/low-code tools (like Power Automate, Zapier, and Mulesoft) to automate enterprise workflows Scripting for advanced data operations (e.g., complex extraction, transformation, and automation) using PowerShell or Python Leading requirements sessions with real-time visual modeling and diagramming. Enhancing platform-level applications through strategic reconfiguration, scripting, and performance tuning (e.g., M365 tenant applications SharePoint/Teams/Bookings, EMS, Tableau, Lucidlink, MediaValet, ClickUp, Intune, ) Integrating cloud hosted applications and storage solutions (Azure, AWS) Hands-On Process & Methodologies Security awareness: Identity & access management, data governance Modeling techniques: Architecture, business process, data flow, UML, BPMN, RAD Software Development Lifecycle: Agile, CI/CD, DevOps Service Delivery frameworks: ITSM, ITIL Project management methodologies: PMP Technical Proficiencies Microsoft Power Automate, PowerApps Microsoft SharePoint/Teams (modern sites, tenant-level admin) PowerShell, Python, Javascript HTML, CSS, JSON Restful APIs Durable/Soft Skills Strong visual communication and modeling skills Highly-structured, process-oriented work habits Continuous improvement mindset Skilled presenter with experience in group training and executive briefings Experience working in university or higher education environments Proposed Salary Salary range: $90,979 (Min) - $132,784(Max) Knowledge, Skills, & Abilities SKILLS This job requires advanced knowledge of complex concepts, practices and procedures associated with IT systems design, installation and maintenance. Expert knowledge in variety of applications and platforms is required. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . click apply for full job details

Director, Information Security Operations Austin Community College Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01 If you are a current Austin Community College employee, please click this link to apply through your Workday account . Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. Focused on student academic achievement and postgraduate outcomes Welcomes difference and models respectful interaction with others Engages with the community both within and outside of ACC Job Posting Title: Director, Information Security Operations Job Description Summary: The Director of Information Security Operations will have purview over the college's cybersecurity operations. This position is responsible for scanning and monitoring the college's technology landscape, and taking actions as needed to maintain a healthy security posture. The Director will work with third parties to maintain security in the following areas: Identity and Access Management (IAM), application security, data security, endpoint security, system and network security. The Director will partner with the CISO and GRC Manager to define appropriate cybersecurity policies and then enforce those policies across the organization. Job Description: Description of Duties and Tasks Provide leadership, coaching, and people management (hiring, performance, development) while fostering a culture of collaboration and continuous improvement. Manage day-to-day activities of the Security Operations Center (SOC) to detect, respond to, and mitigate security incidents effectively. Lead and coordinate incident response and operational recovery efforts to ensure timely resolution and resilience against cybersecurity events. Oversee and enhance key security systems (firewalls, IDS/IPS, endpoint protection, SIEM, etc.) to maintain a strong defense posture. Establish and maintain KPIs, and prepare regular reports on incident trends, vulnerabilities, and overall security effectiveness for executive leadership. Evaluate emerging technologies, perform regular vulnerability testing, and implement improvements to strengthen security capabilities. Partner with internal departments, third-party vendors, and leadership to align on security goals and ensure effective communication. Stay current on cybersecurity risks and trends, advising leadership on potential impacts and recommended strategies. Knowledge Strong understanding of relevant legal and regulatory requirements, including FERPA, FedRAMP, TAC 202, PCI-DSS, and HIPAA. Knowledge of common information security management frameworks, such as ISO/IEC 27001, COBIT as well as those from NIST standards( 800-53 and Cybersecurity Framework). Working knowledge of a wide range of technologies and best practices for securing databases, servers, applications, networks, and integrations. Expert knowledge of the key concepts in user access controls, authentication mechanisms, and identity management principles. Strong knowledge of data privacy regulations, encryption, data security tools, and recovery techniques. Familiarity with accounting practices, PMI-based project management, and ITIL-based IT Service Management (ITSM) concepts. Skills Proven ability to lead teams effectively, coordinate others' work, and maintain positive, collaborative relationships. Demonstrated experience in IT operations, access management, data protection, and security hardware configuration. Skilled in assessing, testing, and reporting vulnerabilities to strengthen organizational security posture. Experienced in overseeing external partners for outsourced operations and implementation of new security tools. Strong business acumen, conceptual thinking, and planning abilities for driving informed, strategic decisions. Self-motivated and detail-oriented with strong communication, organization, confidentiality, and follow-through skills. Required Work Experience Five (5) years of experience in Information Technology, audit or compliance roles of progressively increasing responsibility. Five (5) years of related work experience leading a Cybersecurity organization. Preferred Work Experience Ten (10) years of experience in Information Technology, audit or compliance roles with progressively increasing responsibility, including at least seven (7) years in information security. Seven (7) years of related work experience leading Cybersecurity teams. Required Education Bachelor's degree in a technology or Business related field of study such as Computer Science, Information Technology, Business or Business Information Systems. Experience cannot be substituted for required, applicable educational level. Special Requirements Reliable transportation for travel in the Austin area as required. Certified Information Systems Security Professional (CISSP) certification. ITIL Foundation-level certification or above. Unexpired PMP or equivalent PMI-based Project Management certification. Physical Requirements Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds. Safety Supervise the safe operation of the unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture. Salary Range (PG 129) $124,584 - $155,730 Number of Openings: 1 Job Posting Close Date: January 26, 2026 Clery Act As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Disclaimer The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job. To apply, please visit: Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-2e2bc89ab780fb4cee42cec

Category:: Professional Subscribe:: Department:: Information Technology Services Locations:: Binghamton, NY Posted:: Oct 21, 2025 Closes:: Open Until Filled Type:: Full-time Ref. No.:: 05095 Position ID:: 193952 About Binghamton University: Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive. Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success. Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service. We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities. Job Description: Budget Title: Lead Programmer/Analyst (SL-3) Salary: Commensurate with experience Binghamton University's Information Technology Services is seeking an experienced, energetic, engaging, and collaborative individual to join our Technical Support team that provides hardware, software, and peripheral support to the Binghamton University community. This individual will work closely with the Department of Mathematics and Statistics and serve as their primary Technical Support Analyst. The Technical Support Analyst must be able to work independently of direct supervision with a diverse, cross-functional group of professionals, faculty, and students to support all in the pursuit of academic excellence within a premier University environment. The Technical Support Analyst reports to the Main Campus Technical Support Manager and collaborates closely with Technology Support Services, other ITS teams, campus staff, and external vendors. The Technical Support Analyst will: Provide hardware and software support for university-owned devices (computers, mobile devices, copiers, monitors, and printers) including installation, configuration, upgrading, troubleshooting, and repair. Diagnose and resolve basic and complex problems; perform triage and escalate unresolved problems to groups within ITS when appropriate. Transfer data, map network drives, assist with faculty and staff email accounts and install new computers and applications. Assist with basic web server support. Research, recommend, and implement hardware and software purchases and configurations to meet user needs and to help ensure compatibility with university systems and architecture. Use the ITSM system (TeamDynamix) to thoroughly document incidents and resolutions. Use desktop management tools to streamline support and device management. Maintain fluency in new technologies that are used at Binghamton University. Provide flexible, patient, and creative solutions to issues as they arise. Competence, timeliness, quality, and excellence are characteristics the individual must provide. Must be able to maintain data confidentiality and compliance with regulatory requirements (FERPA, HIPAA, etc.) Work schedule will fluctuate based on the academic calendar. Requirements: Associate's degree (or higher) Minimum of two years' work experience in technical support or instructional technology support Experience installing and supporting current and legacy versions of Windows and macOS Experience in troubleshooting and installing computer hardware Effective oral and written communication skills, with the ability to explain technical issues to both technical and non-technical audiences. Ability to travel to offices and perform physical tasks such as lifting up to 30 pounds, reaching, bending, kneeling, crawling, or working in small spaces Ability to work effectively with a diverse community of faculty, staff, and students Preferred: Bachelor's degree Four or more years of experience collaborating across multiple teams and departments in a large organization Apple, Dell, Microsoft, or Linux Certifications Experience supporting smartphones and tablets including installing/configuring apps and troubleshooting connectivity issues Experience with basic linux server maintenance including user/permissions management, routine updates, and security patching Experience maintaining web services including basic htm Familiarity with higher education or research environments. Experience with Desktop Management products (e.g., JAMF, SCCM Experience with ITSM tools such as TeamDynamix Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer. Additional Information: Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials. Binghamton University is a tobacco-free campus. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at or via email at Payroll information can be found on our website Cover letters may be addressed "To the Search Committee." Postings active on the website, accept applications until closure. For information on the Dual Career Program, please visit: Equal Opportunity/Affirmative Action Employer The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception. As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here . Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form . Application Instructions: All applicants must apply via Interview Exchange: Deadline for Internal Applicants: November 5, 2025 Deadline for External Applicants: Open until filled Review of applications will begin immediately and continue until the vacancy is filled. Please submit: Resume, Cover letter, and Contact information for three professional references You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: .

Cloud and Systems Administrator SUNY Empire is seeking a highly motivated and detail-oriented Cloud and Systems Administrator to join our Information Technology team. The Systems Administrator will be responsible for managing the university's hybrid cloud infrastructure, encompassing both on-premises and externally hosted solutions. The successful candidate will demonstrate a strong commitment to providing exceptional customer service while developing and implementing effective technical solutions that support the university's mission. This role is ideal for a solutions-driven professional who can balance technical expertise with a strong focus on customer service. The Systems Administrator will work closely with the Network Operations team, ITS colleagues, and third-party vendors to design, maintain, and improve enterprise systems. Key responsibilities include the daily operations and maintenance of enterprise servers in both Windows and Linux environments. The incumbent will also partner with team members and third-party vendors to resolve issues, implement solutions, and ensure thorough documentation. Duties and Responsibilities: VMware Administration Manage VMware environment upgrades, host and cluster maintenance, security patching, template builds, and new VM deployment. Maintain Druva Enterprise cloud backup policies, agents, and error resolution. Windows & Active Directory Administration Manage user and group accounts, Group Policy Objects (GPOs), and AD Connect/DS integration. Support Azure (Entra) AD and hybrid configurations. Systems & Server Maintenance Perform daily operations of enterprise servers in Windows and Linux environments. Maintain and update third-party appliances (remote admin tools, identity management, middleware, etc.). Oversee print server environments and cloud print solutions. Support Microsoft SQL Server installation and patching. Manage datacenter hardware installation, configuration, and decommissioning. Email & Messaging Systems Administer Microsoft Exchange Online, including DNS/MX records and internal mail proxy. Automation & Scripting Develop shell scripts and scheduled tasks (cron) for automation and process improvements. Collaboration & Support Partner with the Cybersecurity team to ensure compliance with SUNY Empire policies. Provide Tier 2 support for Technical Support Specialists and Service Desk teams. Contribute to knowledge base and Tier 2 self-help documentation. Job Requirements: Required Qualifications: Associate degree from a regionally accredited college or university and a minimum of 2 years' applicable programming experience; OR a minimum of 5 years' applicable programming experience. Proficiency with VMware, Windows, and Linux environments. Strong troubleshooting skills across: VMware VMs, Microsoft AD DS, Azure (Entra) AD, DNS, DHCP, IIS, IP networking, Windows Server, and cloud printers. Excellent problem-solving skills and commitment to continuous learning. Strong interpersonal, verbal, and written communication skills. Ability to thrive in a team environment while working independently as needed. Demonstrated customer service orientation and empathy. Preferred Qualifications: Experience with VMware vCenter, Citrix XenApp, and enterprise datacenter hardware. Certifications in Microsoft Azure, M365, or related technologies. Advanced troubleshooting and system-level diagnostic skills. Experience with Dell servers or equivalent platforms. Familiarity with remote support tools (BeyondTrust, RDP, Configuration Manager, etc.). Knowledge of enterprise backup solutions. Scripting or programming experience. Experience with Team Dynamix ticketing system. Familiarity with ITIL/ITSM frameworks. Prior experience in a higher education environment. Special Information: Occasional evening and weekend work may be required. Periodic travel may be required to fulfill department and university-wide commitments. Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position. SUNY Empire provides employees with flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment. Additional Information: Rank/Salary: Programmer-Analyst, SL2 / $60,000-$65,000, dependent upon experience and qualifications. We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff. SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic. SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at . In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling . It can also be viewed online at our Safety and Security website . To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-8fa6928c28974d4ebb876f5d6aeb6259

Job Summary The Director Enterprise Infrastructure is a senior technology leader accountable for the strategy, delivery, and continual improvement of enterprise infrastructure services and the global Service Desk. This role owns the infrastructure product portfolio (e.g., network, compute, storage, identity, endpoint, collaboration, and core platforms) and ITSM tooling (e.g., Service Management platform, knowledge, CMDB/asset, automation). The director's mandate is to improve service delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk is modern, omnichannel, and consistently exceeding customer expectations-for both internal associates and external customers/partners. Job Description MAJOR RESPONSIBILITIES Define the multi year infrastructure services and platform strategy, aligning to enterprise objectives, budgets, risk posture, and architecture standards; translate strategy into a quarterly roadmap with measurable outcomes and published scorecards. Build and lead high performing teams across Service Desk, Infrastructure Product Management/Engineering, and ITSM Tooling & Process; develop leader bench strength and succession plans. Establish a culture of operational excellence, data driven decision making, SRE/ITIL practices, and customer empathy; champion diversity, inclusion, and talent development. Own the product lifecycle (vision, roadmaps, backlogs, SLOs/SLAs, cost models) for core infrastructure products (network, compute, storage, identity, endpoint, collaboration, platform services). Drive standardization, reliability, security, and cost efficiency. Lead a modern, omnichannel Service Desk (portal, chat/virtual agent, voice, walk up) with shift left and knowledge centered service (KCS) to maximize first contact resolution and self service adoption. Define and manage XLAs (experience level agreements) alongside SLAs to capture customer sentiment, journey friction, and outcome quality; publish transparent dashboards. Integrate Service Desk with observability/AIOps and problem management to shrink MTTR, reduce repeat incidents, and prevent recurrences Ensure an accurate, auditable CMDB/asset with service mapping that supports impact analysis, DR/runbooks, and control/compliance needs Own budgets, forecasts, and run rate transparency for infrastructure services; optimize total cost of ownership through consumption management, capacity planning, and contract negotiations. Establish outcome based vendor scorecards aligned to SLOs/XLAs and continuous improvement targets. Global Scope: Cross time zone collaboration; occasional after hours releases for infrastructure changes; periodic travel to major sites, data centers, and vendor engagements. MINIMUM JOB REQUIREMENTS Education Bachelor's in Computer Science, Information Systems, Engineering, or equivalent experience. Work Experience 5+ years in infrastructure operations or related role 3+ years managing multi-disciplinary teams Knowledge / Skills / Abilities Expertise in ITSM practices, operational excellence, and modern platform engineering (Infrastructure as code, configuration/policy as code, pipelines). Strong command of service metrics and financial management (TCO, forecasting, show back/chargeback). Customer obsessed service mindset with proven use of Experience Level Agreement (XLA) alongside SLAs; ability to translate customer journey pain points into platform and process changes. ITSM product ownership: service catalog design, request workflows, automation/orchestration, knowledge management, incident/major incident governance, problem/change excellence, and asset/CMDB health metrics. Data driven ops: build and publish operational scorecards (availability, change success rate, patch/compliance, cost per ticket, contact rate, backlog health) and OKR alignment for peer IT teams. AI for ITSM literacy and self service design to reduce live contact while elevating experience. Change leadership: org design, talent development, building a manager of managers bench, and fostering a culture of blameless post incident learning. Communication & executive presence: crisp incident/executive communications, storytelling with metrics, and stakeholder management across Architecture, Security, Applications, Data, and Business Technology. Vendor management, contract negotiation, and license optimization experience. Excellent leadership, communication, and stakeholder management across executive, technical, and frontline audiences. Metric-driven mindset and data / analytical tools such as databases and report development. Experience directing both onshore and offshore teams. Basic understanding of financial and revenue models. Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills. Strong verbal and written communication skills. Ability to work in a fast-paced and deadline-oriented environment. Self-motivated with critical attention to detail, deadlines, and reporting. PREFERRED JOB REQUIREMENTS Education Advanced degree in Computer Science or related field Certification / Licensure Azure Fundamentals, ITIL v4 Knowledge / Skills / Abilities Experience managing million-dollar+ annual budget and forecasting activities over several years Experience operating in hybrid cloud environments and driving self service platform adoption at scale. Demonstrated success running internal platforms as products (roadmaps, backlog, service catalog, and stakeholder outcomes. Track record modernizing the Service Desk (omnichannel-phone, chat, portal, virtual agents), shift left, knowledge management; measurable gains in common service desk KPIs: first call resolution, customer satisfaction, etc. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $175,760.00 - $263,640.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Senior Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2. Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements. Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability. Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges. Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes. Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed. Monitor the team's efforts to maintain IT system and application performance/availability while responding proactively to emerging issues. Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant. Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification. Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement. Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team. Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget. Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates. Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master's and 10 years OR a bachelor's and 12 years OR an associate's and 14 years OR HS and 16 years . Must meet Information Assurance Technical (IAT) Level 2 certification requirements. Additional requirements include: Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training. Must have Certification: ServiceNow Certified System Administrator . Must have at least one other advanced ServiceNow certification. Team Leadership experience. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts. Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods. Excellent client-facing and internal communication skills. Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills. Skilled in working within a team environment within a professional office setting. Skilled in the ability to focus study and research to rapidly solve specific problems. Excellent and clear written documentation skills. Excellent self-study to achieve advanced training as required by the team and the program. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Excellent verbal communication skills. Working knowledge of Service Now or other ITSM. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Experience innovating in a collaborative environment. Advanced system architecture, design, and integration. Experience with databases. Ideally including MariaDB. Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco. Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Desired Qualifications: CompTIA Security+ or equivalent will meet the minimum requirement for the role. ISC2 CISSP or equivalent is strongly preferred and exceeds the minimum requirement for this role. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer III) (Government) earns between $108,000 - $225,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements. Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives. Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs. Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server. Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required. Monitor application performance and availability; build dashboards/alerts and proactively remediate issues. Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements. Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts. Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions. Conduct system performance analysis and tuning to optimize configurations and throughput. Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule. Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate. Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years . Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Strong communication skills for working effectively with clients and team members. Strong organizational skills, including attention to detail, multitasking and critical thinking skills Skilled in working within a team environment within a professional office setting. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Strong written and verbal communication skills. Working knowledge of Service Now or other ITSM platforms. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Desired Qualifications: Certification: ServiceNow Certified System Administrator . Cross platform and integration experience. Windows, Linux, Android, Juniper, and Cisco. Experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Experience with databases including MariaDB. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer II) (Government) earns between $98,100 - $200,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.