No Sponsorship will be provided for this role. Location: On Site in Memphis, TN or Birmingham, AL Weekly Schedule: Monday- Friday, 9am-5pm We are seeking a Systems Engineer III with extensive experience in troubleshooting, systems triage, and ticket/incident support. This engineer should be capable of working both independently and collaboratively within our support team, as well as with our call center personnel and our development teams. The ideal candidate will have strong experience in problem solving and incident management, including working through a variety of backend systems and core applications for purposes of research, logs analysis, testing, results validation and troubleshooting to resolve customer-facing issues. This position will also be expected to interact with our call center and development teams on a regular basis. Additional tasks can include - improve monitoring to proactively find issues before they become major problems, documenting any defects or findings for our development teams to work towards, and anything else that helps us deliver strategic value for our clients and associates. Essential Duties and Responsibilities Pursue any assigned incidents or tickets to resolution across a variety of backend systems and applications, with an emphasis on those that are affecting our clients. Interact and collaborate with associates, internal clients and Client Platforms product owners to identify defects, resolve issues, and improve our stability and value to our customers. Collaborate with our Call Center support teams to identify trending issues affecting our clients and how best to resolve these while improving our responsiveness within established SLA. Collaborate with our Client Platforms Development Teams to identify work being done on upcoming Agile sprints and how these changes might impact Client Platforms Support with regard to customer impact. Help drive cross-functional bridge calls for Client Platforms' major incidents. Provide encouragement and technical direction to other members of the Client Platforms Support Team. Perform root-cause analysis for production incidents and help identify new features that might help mitigate such issues going forward. Improve our monitoring footprint of essential systems when incidents identify gaps in our current monitoring alerts. Stay up to date with emerging technologies, including AI-and apply tools to increase efficiency in resolving issues, adding to our support toolsets, and improving our "Mean Time To Resolution" (MTTR). Perform additional duties and attend additional training as needed for the Client Platforms Support team Qualifications Bachelor's degree (4-year college) and 5+ years of relevant experience, or equivalent combination of education and experience. Experience in incident management and problem solving is highly preferred. Strong communications skills, adaptability, and the ability to work collaboratively with associates and clients. Proven ability to operate independently and manage multiple priorities in a dynamic environment. Required Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with ServiceNow and SalesForce (or equivalent incident management systems) High energy with a 'can do' attitude. Passion for solving complex problems. Ability to collaborate and communicate with multiple diverse teams throughout the organization. Ability to analyze, document, and communicate findings as tickets are resolved, including RCA for larger scale issues. Administration fundamentals of UNIX and Windows systems. Familiarity with technology concepts (such as cloud platforms, containers, or data-driven applications). Experience troubleshooting Web and Mobile based client applications. Ability to interact professionally with a customer in tandem with our call center if required as part of incident troubleshooting. Comfortable working in fast-paced environments, with a strong dedication to serving associates and delivering strategic value for our clients. Assist in maintaining accurate and up-to-date system documentation for Client Platforms Support. Preferred Skills: Experience with Splunk log analysis, API tools, and SOAP XML tools to use in troubleshooting as needed. Experience working with data analysis and SQL Queries as needed. Knowledge or experience with programming in modern Development languages and Cloud-native design patterns. Application Security with Single Sign On (SSO). Familiarity with DevOps best practices including DevOps tools (i.e. Jenkins, Bitbucket). Lucid Charts (or equivalent workflow/modeling tool). Atlassian Jira (or similar Agile/project tracking tool). Exposure to financial services, applications, processes, and payment networks. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
08/07/2026
Full time
No Sponsorship will be provided for this role. Location: On Site in Memphis, TN or Birmingham, AL Weekly Schedule: Monday- Friday, 9am-5pm We are seeking a Systems Engineer III with extensive experience in troubleshooting, systems triage, and ticket/incident support. This engineer should be capable of working both independently and collaboratively within our support team, as well as with our call center personnel and our development teams. The ideal candidate will have strong experience in problem solving and incident management, including working through a variety of backend systems and core applications for purposes of research, logs analysis, testing, results validation and troubleshooting to resolve customer-facing issues. This position will also be expected to interact with our call center and development teams on a regular basis. Additional tasks can include - improve monitoring to proactively find issues before they become major problems, documenting any defects or findings for our development teams to work towards, and anything else that helps us deliver strategic value for our clients and associates. Essential Duties and Responsibilities Pursue any assigned incidents or tickets to resolution across a variety of backend systems and applications, with an emphasis on those that are affecting our clients. Interact and collaborate with associates, internal clients and Client Platforms product owners to identify defects, resolve issues, and improve our stability and value to our customers. Collaborate with our Call Center support teams to identify trending issues affecting our clients and how best to resolve these while improving our responsiveness within established SLA. Collaborate with our Client Platforms Development Teams to identify work being done on upcoming Agile sprints and how these changes might impact Client Platforms Support with regard to customer impact. Help drive cross-functional bridge calls for Client Platforms' major incidents. Provide encouragement and technical direction to other members of the Client Platforms Support Team. Perform root-cause analysis for production incidents and help identify new features that might help mitigate such issues going forward. Improve our monitoring footprint of essential systems when incidents identify gaps in our current monitoring alerts. Stay up to date with emerging technologies, including AI-and apply tools to increase efficiency in resolving issues, adding to our support toolsets, and improving our "Mean Time To Resolution" (MTTR). Perform additional duties and attend additional training as needed for the Client Platforms Support team Qualifications Bachelor's degree (4-year college) and 5+ years of relevant experience, or equivalent combination of education and experience. Experience in incident management and problem solving is highly preferred. Strong communications skills, adaptability, and the ability to work collaboratively with associates and clients. Proven ability to operate independently and manage multiple priorities in a dynamic environment. Required Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with ServiceNow and SalesForce (or equivalent incident management systems) High energy with a 'can do' attitude. Passion for solving complex problems. Ability to collaborate and communicate with multiple diverse teams throughout the organization. Ability to analyze, document, and communicate findings as tickets are resolved, including RCA for larger scale issues. Administration fundamentals of UNIX and Windows systems. Familiarity with technology concepts (such as cloud platforms, containers, or data-driven applications). Experience troubleshooting Web and Mobile based client applications. Ability to interact professionally with a customer in tandem with our call center if required as part of incident troubleshooting. Comfortable working in fast-paced environments, with a strong dedication to serving associates and delivering strategic value for our clients. Assist in maintaining accurate and up-to-date system documentation for Client Platforms Support. Preferred Skills: Experience with Splunk log analysis, API tools, and SOAP XML tools to use in troubleshooting as needed. Experience working with data analysis and SQL Queries as needed. Knowledge or experience with programming in modern Development languages and Cloud-native design patterns. Application Security with Single Sign On (SSO). Familiarity with DevOps best practices including DevOps tools (i.e. Jenkins, Bitbucket). Lucid Charts (or equivalent workflow/modeling tool). Atlassian Jira (or similar Agile/project tracking tool). Exposure to financial services, applications, processes, and payment networks. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
Job Description No Sponsorship will be provided for this role. Location: On Site in Memphis, TN or Birmingham, AL Weekly Schedule: Monday- Friday, 9am-5pm We are seeking a Systems Engineer III with extensive experience in troubleshooting, systems triage, and ticket/incident support. This engineer should be capable of working both independently and collaboratively within our support team, as well as with our call center personnel and our development teams. The ideal candidate will have strong experience in problem solving and incident management, including working through a variety of backend systems and core applications for purposes of research, logs analysis, testing, results validation and troubleshooting to resolve customer-facing issues. This position will also be expected to interact with our call center and development teams on a regular basis. Additional tasks can include - improve monitoring to proactively find issues before they become major problems, documenting any defects or findings for our development teams to work towards, and anything else that helps us deliver strategic value for our clients and associates. Essential Duties and Responsibilities Pursue any assigned incidents or tickets to resolution across a variety of backend systems and applications, with an emphasis on those that are affecting our clients. Interact and collaborate with associates, internal clients and Client Platforms product owners to identify defects, resolve issues, and improve our stability and value to our customers. Collaborate with our Call Center support teams to identify trending issues affecting our clients and how best to resolve these while improving our responsiveness within established SLA. Collaborate with our Client Platforms Development Teams to identify work being done on upcoming Agile sprints and how these changes might impact Client Platforms Support with regard to customer impact. Help drive cross-functional bridge calls for Client Platforms' major incidents. Provide encouragement and technical direction to other members of the Client Platforms Support Team. Perform root-cause analysis for production incidents and help identify new features that might help mitigate such issues going forward. Improve our monitoring footprint of essential systems when incidents identify gaps in our current monitoring alerts. Stay up to date with emerging technologies, including AI-and apply tools to increase efficiency in resolving issues, adding to our support toolsets, and improving our "Mean Time To Resolution" (MTTR). Perform additional duties and attend additional training as needed for the Client Platforms Support team Qualifications Bachelor's degree (4-year college) and 5+ years of relevant experience, or equivalent combination of education and experience. Experience in incident management and problem solving is highly preferred. Strong communications skills, adaptability, and the ability to work collaboratively with associates and clients. Proven ability to operate independently and manage multiple priorities in a dynamic environment. Required Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with ServiceNow and SalesForce (or equivalent incident management systems) High energy with a 'can do' attitude. Passion for solving complex problems. Ability to collaborate and communicate with multiple diverse teams throughout the organization. Ability to analyze, document, and communicate findings as tickets are resolved, including RCA for larger scale issues. Administration fundamentals of UNIX and Windows systems. Familiarity with technology concepts (such as cloud platforms, containers, or data-driven applications). Experience troubleshooting Web and Mobile based client applications. Ability to interact professionally with a customer in tandem with our call center if required as part of incident troubleshooting. Comfortable working in fast-paced environments, with a strong dedication to serving associates and delivering strategic value for our clients. Assist in maintaining accurate and up-to-date system documentation for Client Platforms Support. Preferred Skills: Experience with Splunk log analysis, API tools, and SOAP XML tools to use in troubleshooting as needed. Experience working with data analysis and SQL Queries as needed. Knowledge or experience with programming in modern Development languages and Cloud-native design patterns. Application Security with Single Sign On (SSO). Familiarity with DevOps best practices including DevOps tools (i.e. Jenkins, Bitbucket). Lucid Charts (or equivalent workflow/modeling tool). Atlassian Jira (or similar Agile/project tracking tool). Exposure to financial services, applications, processes, and payment networks. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
08/07/2026
Full time
Job Description No Sponsorship will be provided for this role. Location: On Site in Memphis, TN or Birmingham, AL Weekly Schedule: Monday- Friday, 9am-5pm We are seeking a Systems Engineer III with extensive experience in troubleshooting, systems triage, and ticket/incident support. This engineer should be capable of working both independently and collaboratively within our support team, as well as with our call center personnel and our development teams. The ideal candidate will have strong experience in problem solving and incident management, including working through a variety of backend systems and core applications for purposes of research, logs analysis, testing, results validation and troubleshooting to resolve customer-facing issues. This position will also be expected to interact with our call center and development teams on a regular basis. Additional tasks can include - improve monitoring to proactively find issues before they become major problems, documenting any defects or findings for our development teams to work towards, and anything else that helps us deliver strategic value for our clients and associates. Essential Duties and Responsibilities Pursue any assigned incidents or tickets to resolution across a variety of backend systems and applications, with an emphasis on those that are affecting our clients. Interact and collaborate with associates, internal clients and Client Platforms product owners to identify defects, resolve issues, and improve our stability and value to our customers. Collaborate with our Call Center support teams to identify trending issues affecting our clients and how best to resolve these while improving our responsiveness within established SLA. Collaborate with our Client Platforms Development Teams to identify work being done on upcoming Agile sprints and how these changes might impact Client Platforms Support with regard to customer impact. Help drive cross-functional bridge calls for Client Platforms' major incidents. Provide encouragement and technical direction to other members of the Client Platforms Support Team. Perform root-cause analysis for production incidents and help identify new features that might help mitigate such issues going forward. Improve our monitoring footprint of essential systems when incidents identify gaps in our current monitoring alerts. Stay up to date with emerging technologies, including AI-and apply tools to increase efficiency in resolving issues, adding to our support toolsets, and improving our "Mean Time To Resolution" (MTTR). Perform additional duties and attend additional training as needed for the Client Platforms Support team Qualifications Bachelor's degree (4-year college) and 5+ years of relevant experience, or equivalent combination of education and experience. Experience in incident management and problem solving is highly preferred. Strong communications skills, adaptability, and the ability to work collaboratively with associates and clients. Proven ability to operate independently and manage multiple priorities in a dynamic environment. Required Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with ServiceNow and SalesForce (or equivalent incident management systems) High energy with a 'can do' attitude. Passion for solving complex problems. Ability to collaborate and communicate with multiple diverse teams throughout the organization. Ability to analyze, document, and communicate findings as tickets are resolved, including RCA for larger scale issues. Administration fundamentals of UNIX and Windows systems. Familiarity with technology concepts (such as cloud platforms, containers, or data-driven applications). Experience troubleshooting Web and Mobile based client applications. Ability to interact professionally with a customer in tandem with our call center if required as part of incident troubleshooting. Comfortable working in fast-paced environments, with a strong dedication to serving associates and delivering strategic value for our clients. Assist in maintaining accurate and up-to-date system documentation for Client Platforms Support. Preferred Skills: Experience with Splunk log analysis, API tools, and SOAP XML tools to use in troubleshooting as needed. Experience working with data analysis and SQL Queries as needed. Knowledge or experience with programming in modern Development languages and Cloud-native design patterns. Application Security with Single Sign On (SSO). Familiarity with DevOps best practices including DevOps tools (i.e. Jenkins, Bitbucket). Lucid Charts (or equivalent workflow/modeling tool). Atlassian Jira (or similar Agile/project tracking tool). Exposure to financial services, applications, processes, and payment networks. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
MANTECH seeks a motivated, career and customer-oriented Senior Systems Engineer to join our team in Chantilly, VA. This is an onsite position. Responsibilities include but are not limited to: Provide Tier III IT Systems support across enterprise technologies, including VMware vCenter, Horizon View, Site Recovery Manager, HP Blade Servers, HP SANs, HPAC Secure Printing, Active Directory, Group Policies, Certificate Services, DHCP, DNS, and Microsoft Windows Operating Systems. Diagnose and resolve complex performance, security, and technical challenges across supported infrastructure platforms. Perform requirements analysis, gathering, and integration for core system platforms while collaborating on project teams to package and deploy production releases. Author Standard Operating Procedures (SOPs) for repetitive tasks and participate in ITIL Service Lifecycle processes, including submitting Change Requests. Investigate and resolve operational issues in coordination with technical personnel, while providing mentorship and guidance to junior Systems Engineers. Support system maintenance and unplanned service outages after normal duty hours (nights and weekends) on occasion. Perform up to 10% local travel within the DC Metro area as required by program requirements. Minimum Qualifications: Bachelor's degree and 5+ years of systems engineering experience, or an Associates degree with 8 years of systems engineering experience, or a High School diploma with 11 years of systems engineering experience can be substituted for a bachelor's degree DoD 8570 IAT Level II Certification, ex., Security+ IAT Level III certification ex. SecurityX, CASP+ required within 6 months of hire DoD 8570 Computing Environment Certification required within 6 months of hire, ex., MCSA, VCP, or equivalent Experience with Microsoft Windows 2008/2012/2016/2019 Servers; Microsoft Windows 10; administering Microsoft Exchange, Active Directory, and workstation and server hardware; administering Microsoft Office 2010/2016; basic networking including DHCP/TCPIP Experience with Microsoft Windows Systems, HP SANs, or VMware products Preferred Qualifications: Microsoft Windows systems experience including DNS, Group Policy, and PKI; deploying workstation images and Thin/Zero clients; and Administering vSphere, Horizon View, data backup, and antivirus software Experience applying security best practices from DISA and/or vendors Experience using a Service Desk ticketing system, such as Remedy or ServiceNow ITIL Foundations certification Scripting experience Clearance Requirements: Must have a current or active TS/SCI and be willing and able to obtain a polygraph Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
08/07/2026
Full time
MANTECH seeks a motivated, career and customer-oriented Senior Systems Engineer to join our team in Chantilly, VA. This is an onsite position. Responsibilities include but are not limited to: Provide Tier III IT Systems support across enterprise technologies, including VMware vCenter, Horizon View, Site Recovery Manager, HP Blade Servers, HP SANs, HPAC Secure Printing, Active Directory, Group Policies, Certificate Services, DHCP, DNS, and Microsoft Windows Operating Systems. Diagnose and resolve complex performance, security, and technical challenges across supported infrastructure platforms. Perform requirements analysis, gathering, and integration for core system platforms while collaborating on project teams to package and deploy production releases. Author Standard Operating Procedures (SOPs) for repetitive tasks and participate in ITIL Service Lifecycle processes, including submitting Change Requests. Investigate and resolve operational issues in coordination with technical personnel, while providing mentorship and guidance to junior Systems Engineers. Support system maintenance and unplanned service outages after normal duty hours (nights and weekends) on occasion. Perform up to 10% local travel within the DC Metro area as required by program requirements. Minimum Qualifications: Bachelor's degree and 5+ years of systems engineering experience, or an Associates degree with 8 years of systems engineering experience, or a High School diploma with 11 years of systems engineering experience can be substituted for a bachelor's degree DoD 8570 IAT Level II Certification, ex., Security+ IAT Level III certification ex. SecurityX, CASP+ required within 6 months of hire DoD 8570 Computing Environment Certification required within 6 months of hire, ex., MCSA, VCP, or equivalent Experience with Microsoft Windows 2008/2012/2016/2019 Servers; Microsoft Windows 10; administering Microsoft Exchange, Active Directory, and workstation and server hardware; administering Microsoft Office 2010/2016; basic networking including DHCP/TCPIP Experience with Microsoft Windows Systems, HP SANs, or VMware products Preferred Qualifications: Microsoft Windows systems experience including DNS, Group Policy, and PKI; deploying workstation images and Thin/Zero clients; and Administering vSphere, Horizon View, data backup, and antivirus software Experience applying security best practices from DISA and/or vendors Experience using a Service Desk ticketing system, such as Remedy or ServiceNow ITIL Foundations certification Scripting experience Clearance Requirements: Must have a current or active TS/SCI and be willing and able to obtain a polygraph Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
