39 jobs found

National Radio Astronomy ObservatoryTitle: Scientific Data Analyst I Location: NRAO Headquarters, 520 Edgemont Rd, CHARLOTTESVILLE, Virginia, United States of America Requisition Number: 172 Job Family: Scientific Data Analyst Pay Type: Hourly Required Education: NET Position Description: The NRAO enables forefront research into the Universe at radio wavelengths. In partnership with the scientific community, we provide world leading telescopes, instrumentation and expertise. Additionally, we promote astronomy to foster a more scientifically literate society and train the next generation of scientists and engineers. The Atacama Large Millimeter/Submillimeter Array (ALMA) is the most powerful (sub)millimeter interferometer ever constructed and is transforming our understanding of topics ranging from the formation of nearby protoplanetary disks to the earliest epochs of galaxy formation. The National Radio Astronomy Observatory (NRAO) is seeking an enthusiastic Scientific Data Analyst (I). The primary goal of the Scientific Data Analyst (I) will be to provide assistance to observatory users by reducing data and assessing data quality, operating a data reduction pipeline, answering questions in the online helpdesk system, assisting with observing script preparation, testing observatory software, and contributing to the data delivery process. The position is assigned to the North American ALMA Science Center (NAASC). The North American ALMA Science Center is located at NRAO headquarters in Charlottesville, VA (on the grounds of the University of Virginia). The Data Analyst will work closely with members of observatory support groups and data services groups at all NRAO locations. The location for the position will be based at in Charlottesville, VA USA. A domestic remote work arrangement is not applicable for this position but limited teleworking might be possible. The successful applicant should have at least a basic understanding of astronomy. Knowledge of radio and/or millimeter astronomy and experience with radio telescope observations is desired but not required. Training will be provided for all job duties. ESSENTIAL DUTIES AND RESPONSIBILITIESAssists Observatory users by reducing data and assessing data quality, operating a data reduction pipeline, and testing ALMA software and data products.Responds, refers, and follows up on routine data analyst requests submitted through the helpdesk. Assists visiting scientists in data reduction, data analysis, and archive access, through one-on-one support (helpdesk and face-to-face visits) and group training activities (schools and tutorials).Maintains a working knowledge of all relevant user software for NRAO instruments, including those used for proposal submission, observation preparation, and especially post-processing data reduction.Ensures appropriate and timely responses to helpdesk user queries by responding to a query, forwarding to another expert as appropriate, following up on open queries, etc.Assists in the generation and editing of CASA Guides and helpdesk knowledgebase articles.Participates in scientific testing of software and procedures for user support and/or telescope operations. Maintains relevant web page content and other documentation to ensure information for users stays current.Pro-active compliance with Observatory and government safety policies and procedures in own work area is expected.Other duties as assigned. Work Environment: Work is typically performed in an office environment. Will be required to sit for long periods of time and operate a personal computer. Who You Are: You have a bachelor's degree in Astronomy, Physics or related field.You have the following competencies:Strong communication skills (written and verbal)Ability to remain calm while supporting demanding clientsAnalytical thinkerStrong attention to detailAble to learn new systems quicklyAbility to use computers with M/S Windows, MacOS, and Linux operating systems Although not required, you may have experience in:Python experience or development in another programming language.Experience working with large data sets, potentially using machine learning techniques.Experience working with radio astronomical data products and/or operating ratio telescopes is preferred.Experience with CASA data reduction software is desirable. Experience with other data reduction software (e.g. AIPS, MIRIAD) is welcomed. Additional Requirement:Observatory employees must be authorized to work in the United States. The Observatory presently cannot sponsor H-1B Visas for this position. Total Rewards: Associated Universities Inc. (AUI) offers a comprehensive total rewards package for this position, subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees' overall well-being and career growth. Compensation:AUI strives to attract and retain dedicated, highly qualified, competent, and motivated employees by offering competitive compensation and recognition for performance.Factors which may affect starting pay and level may include education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions. Benefits:AUI's benefits package addresses the needs of employees and their families with most benefits beginning on the first day of employment. AUI provides excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave). Medical, dental and vision plans are effective on the first day of employment. AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution; we also offer an optional supplemental, tax-deferred plan for employee retirement contributions. Application Instructions: Select the "Apply Now" button. Please be prepared to upload your current resume and a cover letter of interest and suitability for the position. Equal Opportunity Employer Statement: Associated Universities, Inc. (AUI) is an equal opportunity employer. To view our complete statement, please visit If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to . 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National Radio Astronomy ObservatoryTitle: Scientific Data Analyst I Location: NRAO Headquarters, 520 Edgemont Rd, CHARLOTTESVILLE, Virginia, United States of America Requisition Number: 172 Job Family: Scientific Data Analyst Pay Type: Hourly Required Education: NET Position Description: The NRAO enables forefront research into the Universe at radio wavelengths. In partnership with the scientific community, we provide world leading telescopes, instrumentation and expertise. Additionally, we promote astronomy to foster a more scientifically literate society and train the next generation of scientists and engineers. The Atacama Large Millimeter/Submillimeter Array (ALMA) is the most powerful (sub)millimeter interferometer ever constructed and is transforming our understanding of topics ranging from the formation of nearby protoplanetary disks to the earliest epochs of galaxy formation. The National Radio Astronomy Observatory (NRAO) is seeking an enthusiastic Scientific Data Analyst (I). The primary goal of the Scientific Data Analyst (I) will be to provide assistance to observatory users by reducing data and assessing data quality, operating a data reduction pipeline, answering questions in the online helpdesk system, assisting with observing script preparation, testing observatory software, and contributing to the data delivery process. The position is assigned to the North American ALMA Science Center (NAASC). The North American ALMA Science Center is located at NRAO headquarters in Charlottesville, VA (on the grounds of the University of Virginia). The Data Analyst will work closely with members of observatory support groups and data services groups at all NRAO locations. The location for the position will be based at in Charlottesville, VA USA. A domestic remote work arrangement is not applicable for this position but limited teleworking might be possible. The successful applicant should have at least a basic understanding of astronomy. Knowledge of radio and/or millimeter astronomy and experience with radio telescope observations is desired but not required. Training will be provided for all job duties. ESSENTIAL DUTIES AND RESPONSIBILITIESAssists Observatory users by reducing data and assessing data quality, operating a data reduction pipeline, and testing ALMA software and data products.Responds, refers, and follows up on routine data analyst requests submitted through the helpdesk. Assists visiting scientists in data reduction, data analysis, and archive access, through one-on-one support (helpdesk and face-to-face visits) and group training activities (schools and tutorials).Maintains a working knowledge of all relevant user software for NRAO instruments, including those used for proposal submission, observation preparation, and especially post-processing data reduction.Ensures appropriate and timely responses to helpdesk user queries by responding to a query, forwarding to another expert as appropriate, following up on open queries, etc.Assists in the generation and editing of CASA Guides and helpdesk knowledgebase articles.Participates in scientific testing of software and procedures for user support and/or telescope operations. Maintains relevant web page content and other documentation to ensure information for users stays current.Pro-active compliance with Observatory and government safety policies and procedures in own work area is expected.Other duties as assigned. Work Environment: Work is typically performed in an office environment. Will be required to sit for long periods of time and operate a personal computer. Who You Are: You have a bachelor's degree in Astronomy, Physics or related field.You have the following competencies:Strong communication skills (written and verbal)Ability to remain calm while supporting demanding clientsAnalytical thinkerStrong attention to detailAble to learn new systems quicklyAbility to use computers with M/S Windows, MacOS, and Linux operating systems Although not required, you may have experience in:Python experience or development in another programming language.Experience working with large data sets, potentially using machine learning techniques.Experience working with radio astronomical data products and/or operating ratio telescopes is preferred.Experience with CASA data reduction software is desirable. Experience with other data reduction software (e.g. AIPS, MIRIAD) is welcomed. Additional Requirement:Observatory employees must be authorized to work in the United States. The Observatory presently cannot sponsor H-1B Visas for this position. Total Rewards: Associated Universities Inc. (AUI) offers a comprehensive total rewards package for this position, subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees' overall well-being and career growth. Compensation:AUI strives to attract and retain dedicated, highly qualified, competent, and motivated employees by offering competitive compensation and recognition for performance.Factors which may affect starting pay and level may include education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions. Benefits:AUI's benefits package addresses the needs of employees and their families with most benefits beginning on the first day of employment. AUI provides excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave). Medical, dental and vision plans are effective on the first day of employment. AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution; we also offer an optional supplemental, tax-deferred plan for employee retirement contributions. Application Instructions: Select the "Apply Now" button. Please be prepared to upload your current resume and a cover letter of interest and suitability for the position. Equal Opportunity Employer Statement: Associated Universities, Inc. (AUI) is an equal opportunity employer. To view our complete statement, please visit If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to . 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About the Role: We are seeking a highly organized and detail-oriented IT Help Desk Coordinator to support our busy medical office. This is a fast-paced role where youâ ll work closely with doctors and the clinical team to provide technical support. Pay: $19.00 - $25.00 per hour (DOE) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Responsibilities: Provide in-house technical support to AES staff Troubleshoot hardware/software issues (ShareFile, EMS system, Office Suite, etc.) Manage user tickets and access issues Maintain IT systems efficiency and assist with staff training as needed Qualifications: Previous IT Help Desk or technical support experience Ability to troubleshoot and resolve issues efficiently Professional communication skills How to Apply: Submit your resume for immediate consideration.

IT Alignment AnalystA locally owned Austin-based IT Managed Service Provider (MSP) is seeking a full-time IT Alignment Analyst to support customer compliance, security, and best-practice alignment initiatives.IT Alignment refers to evaluating whether customer IT systems and solutions comply with internal minimum standards, industry best practices, and established frameworks such as NIST, CMMC, SOC 2, and similar standards.Role OverviewThe IT Alignment Analyst is responsible for assessing, documenting, and reporting on the alignment of customer IT environments against defined standards. This role works closely with customers and internal technical teams to identify gaps, recommend improvements, and assist with remediation efforts.Due to the need for on-site customer work, candidates must be based in the Austin, TX metro area.This role is not a traditional helpdesk or ticket-queue position. While a general technical background is required, the primary focus is on analysis, documentation, assessment, and standards alignment, rather than day-to-day end-user support.Compensation:$55,000 - $65,000 yearlyResponsibilities:Conduct systematic discovery of customer IT systems and solutions through:Direct system reviewOn-site inspectionsCustomer interviews and documentation reviewThoroughly document customer IT environments, configurations, and findings in the MSP's knowledge baseEvaluate environments against defined standards and identify systemic gaps, rather than resolving isolated end-user issuesProduce clear reports on alignment status, including:Identification of systems or solutions that do not meet defined standardsRisk observations and areas for improvementPractical remediation options and recommendationsAssist with implementing certain remediation actions or improvements, either directly or in coordination with technical staffPeriodically repeat discovery activities to ensure information remains currentQualifications:Desired Skills & ExperienceBasic to intermediate knowledge of:Microsoft 365 environmentsGoogle Workspace (GSuite) environmentsNetworking fundamentalsCommon business IT solutions (backups, endpoint protection, email and cloud security, etc.)General familiarity with security or compliance frameworks, such as:NISTCMMCSOC 2Comfort working outside of a support ticket-driven workflow, with an emphasis on analysis, written deliverables, and customer-facing discussions:Strong documentation and communication skills Ability to interact professionally with customersAttention to detail and a methodical approach to analysisAbout CompanyVintage IT Services is Austin's largest locally owned managed IT Services firm and was established in 2001. Although residence in the Austin metro area is required, our staff works remotely from their homes. We have competitive salaries, company-paid health insurance, and a generous vacation policy. We have been on the ABJ's list of best places to work a number of times. We are a highly professional organization, but small enough to treat employees like family. details: 0 Yearly SalaryPI730ddf4fbed9-8055

ATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a temporary assignment. This position is remote; however, the candidates MUST live in New Mexico.Pay Rate: $21.00 per hour, with weekly pay.Start Date: ASAPEnd Date: June 30, 2026Schedule: Monday - Friday; 8:00am - 5:00pmLocation: Remote position but the candidate MUST live in New MexicoIntroduction & PurposeThis Statement of Work (SOW) outlines the responsibilities, deliverables, and terms for a remote helpdesk resource to support the Professional Development Information System (PDIS). The resource will handle initial intake via email and manage all work through FreshService IT Service Management (ITSM).Scope of WorkThe helpdesk personnel will:Respond to PDIS-related inquiries received via email.Create and manage tickets in FreshService ITSM for all requests.Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation.Escalate complex issues to Tier 2 or appropriate technical teams.Maintain accurate documentation of all interactions and resolutions in FreshService.ObjectivesEnsure timely and accurate support for PDIS users, improve user satisfaction, and maintain compliance with organizational standards.Roles & ResponsibilitiesHelpdesk Personnel: Provide Tier 1 support, manage tickets, escalate issues.ECECD IT Team: Provide Tier 2 support and technical resolution.Supervisor: Monitor performance and approve escalations.DeliverablesTimely response to all incoming PDIS support emails.Accurate ticket creation and updates in FreshService.Weekly status report summarizing ticket volume, resolution times, and escalations.Tools & AccessFreshService ITSM account, secure email access, PDIS knowledge base and documentation.Compliance & ConfidentialityAdhere to ECECD data privacy and security policies. Maintain confidentiality of all user information.Resource QualificationsExperience in IT helpdesk support, familiarity with FreshService ITSM, strong communication and customer service skills, and ability to work remotely.Reporting RequirementsWeekly reports to Deputy CIO or designated supervisor, including ticket metrics and performance summary.ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.Compensation details: 21 Hourly WagePIabb06d07accd-7045

Bluestone Bank Description: Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let's get there, together! In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive: A competitive salary with performance-based incentives. Comprehensive medical with deductible reimbursement, dental, and vision coverage. An employer matching 401k plan. Training and professional development opportunities, including tuition reimbursement. Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. The Senior Desktop Support Specialist, under the direction and training of the VP, IT Manager, serves as a senior-level technical resource ensuring that systems, software applications, workstations, printers, network communications devices, and general office systems operate efficiently to provide users with a high level of service while adhering to established information technology policies, standards, and procedures. This position assumes advanced responsibilities for workstation installations and installation of pre-defined hardware, cabling, and software configurations, and provides escalation-level support for complex desktop, endpoint, and peripheral issues. The Senior Desktop Support Specialist assists with problem resolution, issue tracking, and monitoring of the helpdesk ticket queue with prioritization of efforts under guidelines provided by the VP, IT Manager. This role also acts as a technical mentor and escalation point for junior IT support staff, provides backup support for core banking system operations, and contributes to network and systems administration tasks in the absence of the Systems Administrator. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Desktop Support & Helpdesk Operations Provides senior-level first and second-tier contact to resolve user issues, escalating tickets as needed to the appropriate IT personnel, and mentoring junior support staff on troubleshooting methodology. Provides advanced assistance and support to users for routine and complex telephone equipment issues, printer and copy machine support, bank email system(s) support, general file access administration, and workstation software/hardware support, including repair, moves, installations, deployments, and upgrades. Manages Active Directory and endpoint administration for 100+ employees and devices across 11+ locations, including user account creation, group provisioning, and access controls. Assists with user password resets, domain user administration, and general user administration of various applications as directed by the VP, IT Manager. Assists with the installation and support for general software applications (Microsoft 365, Adobe, Windows, etc.) and Core Banking software. Provides support and problem resolution for secure email solutions and web browser certificate installations. Deploys new laptops and endpoints via imaging, onboarding processes, and the network change control process across 200+ endpoints on the bank's network. Troubleshoots and resolves technical issues ranging from workstations, servers, and network connectivity. Systems & Network Support Maintains and monitors the IT RMM system daily, including patch and software updates, ticketing, and endpoint health. Reviews and remediates vulnerabilities via the bank's vulnerability management software. Provides basic support for the bank's Wi-Fi network in the absence of the Network Administrator. Assists with virtual machine creation and monitoring via the VM Hypervisor system. Supports core banking system operations and assists with troubleshooting in the absence of the Core Banking Solutions & System Administrator. Assists with VPN administration, configuration, and remote/on-site troubleshooting to ensure secure connectivity. Administrative & Asset Management Tracks software and system upgrades and maintains and updates the IT Asset Inventory database as needed. Maintains and monitors the IT Ticketing system and job queue. Orders office supplies and general computer parts as needed. Creates and maintains documentation on IT systems and cross-trains other IT staff members to step in when needed. Completes the IT daily checklist in the absence of the Senior Systems Administrator, including validation of nightly server backups, antivirus updates, Windows and non-Windows updates, server capacity status, secure email, and other operating system updates. Projects & Leadership Serves as a key contributor on bank-wide IT projects, including VoIP phone system conversions, Microsoft 365 migrations, VPN migrations, and Wi-Fi network deployments. Leads device logistics, user/group provisioning, and coordinated deployment across multiple branch locations for major IT initiatives. Develops internal documentation and end-user setup guides to standardize implementation processes. Provides technical mentorship and guidance to junior desktop support and helpdesk staff. Availability & Other Duties Availability for Saturday on-call support rotation as scheduled by the VP, IT Manager. Additionally, there will be times when special projects are scheduled to be completed outside of standard operating hours, including evening, weekend, or early morning hours. Available to travel to remote branch locations to assist users in resolving issues that cannot be fixed remotely or perform other IT-related tasks. Performs additional duties as requested. The pay range for this position is $29.00 to $32.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws. Requirements: High School Diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Management Information Systems, or a related field is strongly preferred. Three to five years of progressive desktop support experience in a professional environment, preferably in the financial services industry. CompTIA A+ certification required; CompTIA Network+, Security+, or other equivalent certifications are a plus. Demonstrated experience with Active Directory, Group Policy, Microsoft 365 Admin Center, endpoint management tools (e.g., Ivanti, Sentinel One, Mimecast), and DUO/MFA administration. Working knowledge of VPN, DNS, DHCP, Wi-Fi deployment, and endpoint/server connectivity. Proficiency with hardware diagnostics and component-level troubleshooting across Windows endpoints, mobile devices, printers, A/V equipment, and physical servers within a multi-site environment. Experience with Python scripting (basic), CMD, or similar tools is a plus. Knowledge of industry regulations and compliance requirements applicable to the banking/financial services sector. Excellent analytical, problem-solving, and decision-making skills. Strong interpersonal and communication skills with a positive attitude and willingness to assist end users in a timely manner. A general understanding of IT security principles and strong organizational skills are required. Ability to work independently and as part of a team, with the capacity to mentor and guide junior staff. PI3c383569ecab-0931

IT Alignment Analyst A locally owned Austin-based IT Managed Service Provider (MSP) is seeking a full-time IT Alignment Analyst to support customer compliance, security, and best-practice alignment initiatives. IT Alignment refers to evaluating whether customer IT systems and solutions comply with internal minimum standards, industry best practices, and established frameworks such as NIST, CMMC, SOC 2 , and similar standards. Role Overview The IT Alignment Analyst is responsible for assessing, documenting, and reporting on the alignment of customer IT environments against defined standards. This role works closely with customers and internal technical teams to identify gaps, recommend improvements, and assist with remediation efforts. Due to the need for on-site customer work, candidates must be based in the Austin, TX metro area . This role is not a traditional helpdesk or ticket-queue position . While a general technical background is required, the primary focus is on analysis, documentation, assessment, and standards alignment , rather than day-to-day end-user support. Compensation: $55,000 - $65,000 yearly Responsibilities: Conduct systematic discovery of customer IT systems and solutions through: Direct system review On-site inspections Customer interviews and documentation review Thoroughly document customer IT environments, configurations, and findings in the MSP's knowledge base Evaluate environments against defined standards and identify systemic gaps, rather than resolving isolated end-user issues Produce clear reports on alignment status, including: Identification of systems or solutions that do not meet defined standards Risk observations and areas for improvement Practical remediation options and recommendations Assist with implementing certain remediation actions or improvements, either directly or in coordination with technical staff Periodically repeat discovery activities to ensure information remains current Qualifications: Desired Skills & Experience Basic to intermediate knowledge of: Microsoft 365 environments Google Workspace (GSuite) environments Networking fundamentals Common business IT solutions (backups, endpoint protection, email and cloud security, etc.) General familiarity with security or compliance frameworks, such as: NIST CMMC SOC 2 Comfort working outside of a support ticket-driven workflow, with an emphasis on analysis, written deliverables, and customer-facing discussions: Strong documentation and communication skills Ability to interact professionally with customers Attention to detail and a methodical approach to analysis About Company Vintage IT Services is Austin's largest locally owned managed IT Services firm and was established in 2001. Although residence in the Austin metro area is required, our staff works remotely from their homes. We have competitive salaries, company-paid health insurance, and a generous vacation policy. We have been on the ABJ's list of best places to work a number of times. We are a highly professional organization, but small enough to treat employees like family. Compensation details: 0 Yearly Salary PIbbeb5-8055

National Radio Astronomy Observatory Title: Scientific Data Analyst I Location: NRAO Headquarters, 520 Edgemont Rd, CHARLOTTESVILLE, Virginia, United States of America Requisition Number: 172 Job Family: Scientific Data Analyst Pay Type: Hourly Required Education: NET Position Description: The NRAO enables forefront research into the Universe at radio wavelengths. In partnership with the scientific community, we provide world leading telescopes, instrumentation and expertise. Additionally, we promote astronomy to foster a more scientifically literate society and train the next generation of scientists and engineers. The Atacama Large Millimeter/Submillimeter Array (ALMA) is the most powerful (sub)millimeter interferometer ever constructed and is transforming our understanding of topics ranging from the formation of nearby protoplanetary disks to the earliest epochs of galaxy formation. The National Radio Astronomy Observatory (NRAO) is seeking an enthusiastic Scientific Data Analyst (I). The primary goal of the Scientific Data Analyst (I) will be to provide assistance to observatory users by reducing data and assessing data quality, operating a data reduction pipeline, answering questions in the online helpdesk system, assisting with observing script preparation, testing observatory software, and contributing to the data delivery process. The position is assigned to the North American ALMA Science Center (NAASC). The North American ALMA Science Center is located at NRAO headquarters in Charlottesville, VA (on the grounds of the University of Virginia). The Data Analyst will work closely with members of observatory support groups and data services groups at all NRAO locations. The location for the position will be based at in Charlottesville, VA USA. A domestic remote work arrangement is not applicable for this position but limited teleworking might be possible. The successful applicant should have at least a basic understanding of astronomy. Knowledge of radio and/or millimeter astronomy and experience with radio telescope observations is desired but not required. Training will be provided for all job duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Assists Observatory users by reducing data and assessing data quality, operating a data reduction pipeline, and testing ALMA software and data products. Responds, refers, and follows up on routine data analyst requests submitted through the helpdesk. Assists visiting scientists in data reduction, data analysis, and archive access, through one-on-one support (helpdesk and face-to-face visits) and group training activities (schools and tutorials). Maintains a working knowledge of all relevant user software for NRAO instruments, including those used for proposal submission, observation preparation, and especially post-processing data reduction. Ensures appropriate and timely responses to helpdesk user queries by responding to a query, forwarding to another expert as appropriate, following up on open queries, etc. Assists in the generation and editing of CASA Guides and helpdesk knowledgebase articles. Participates in scientific testing of software and procedures for user support and/or telescope operations. Maintains relevant web page content and other documentation to ensure information for users stays current. Pro-active compliance with Observatory and government safety policies and procedures in own work area is expected. Other duties as assigned. Work Environment: Work is typically performed in an office environment. Will be required to sit for long periods of time and operate a personal computer. Who You Are: You have a bachelor's degree in Astronomy, Physics or related field. You have the following competencies: Strong communication skills (written and verbal) Ability to remain calm while supporting demanding clients Analytical thinker Strong attention to detail Able to learn new systems quickly Ability to use computers with M/S Windows, MacOS, and Linux operating systems Although not required, you may have experience in: Python experience or development in another programming language. Experience working with large data sets, potentially using machine learning techniques. Experience working with radio astronomical data products and/or operating ratio telescopes is preferred. Experience with CASA data reduction software is desirable. Experience with other data reduction software (e.g. AIPS, MIRIAD) is welcomed. Additional Requirement: Observatory employees must be authorized to work in the United States. The Observatory presently cannot sponsor H-1B Visas for this position. Total Rewards: Associated Universities Inc. (AUI) offers a comprehensive total rewards package for this position, subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees' overall well-being and career growth. Compensation: AUI strives to attract and retain dedicated, highly qualified, competent, and motivated employees by offering competitive compensation and recognition for performance. Factors which may affect starting pay and level may include education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions. Benefits: AUI's benefits package addresses the needs of employees and their families with most benefits beginning on the first day of employment. AUI provides excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave). Medical, dental and vision plans are effective on the first day of employment. AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution; we also offer an optional supplemental, tax-deferred plan for employee retirement contributions. Application Instructions: Select the "Apply Now" button. Please be prepared to upload your current resume and a cover letter of interest and suitability for the position. Equal Opportunity Employer Statement: Associated Universities, Inc. (AUI) is an equal opportunity employer. To view our complete statement, please visit . If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to . 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Mission Statement: Uplift's mission is to create and sustain public schools of excellence that empower each student to reach their highest potential in college and the global marketplace and that inspire in students a life-long love of learning, achievement, and service in order to positively change their world. Primary Purpose: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ERP System Administrator is responsible for assisting with a new ERP implementation and managing, maintaining, and optimizing the new system going forward. This role is also responsible for ensuring the system's stability, security, and functionality while supporting Finance, Human Resources, and IT stakeholders. The ideal candidate has strong expertise in Workday implementation, administration, configuration, integrations, and security, with the ability to troubleshoot issues and drive system enhancements. Duties/Responsibilities: Administer and configure Workday modules, ensuring optimal system performance. Partner with HR/Finance to manage Workday user accounts, roles, and security groups, ensuring compliance with policies. Oversee system upgrades, patches, and releases; conduct regression testing and validation. Act as a technical liaison for Workday helpdesk tickets. Assist the system administration team with on-call, after-hours support. Assist with configuration of business processes, workflows, notifications, and security roles in Workday. Partner with HR, Finance, and IT teams to identify system improvements and implement solutions. Support reporting and dashboard development to meet business needs. Manage and troubleshoot Workday integrations with third-party systems. Oversee data integrity, including audits, validations, and corrections. Support data migrations and provide guidance on data governance. Provide advanced user support, resolving system issues and tickets in a timely manner. Creating training and documentation to share with Workday end-users and power users. Act as a Workday subject matter expert, staying current on new features and best practices. Analyze information and technology needs from a strategic and operational perspective, determine requirements and resources and make recommendations to support Uplift Education's growth. Provide assistance to the system administration team on the rollout of new technologies for Uplift Education. Interface with nontechnical people on technical issues competently; strong verbal and written communications skills; experience handling large volume workloads with moderate management oversight. Perform job functions moderately independent with excellent problem-solving skills Project manage IT work initiatives and provide reasonably accurate estimates. Perform data backups and disaster recovery operations. Train, coach, and mentor system administration team members and other junior staff on the Workday system. Escalate and coordinate with third party vendors on Workday related incidents or problems. Physical Demands: Work is conducted in an office environment and requires the ability to operate office equipment and technology devices. At times you will be expected to lift and/or carry technology equipment not to exceed 50 pounds. Work Environment: Travel to multiple sites within the Uplift Education district is required. Work is normally conducted in an office setting. Application Procedure: Apply online All your information will be kept confidential according to EEO guidelines. Uplift Education is an equal employment opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state or local law. Education, Experience, and/or Certification(s) Education Requirements: Bachelor's degree in Information Systems/Technology, Human Resources, Business Administration, or related field (or equivalent experience). Experience Requirements 3-5+ years of hands-on Workday system administration experience.Strong expertise in Workday Finance and HR, security configuration, and business process setup.Experience with Workday reporting, calculated fields, and integrations.Knowledge of data privacy, compliance, and audit requirements.Excellent troubleshooting, analytical, and problem-solving skills.Strong communication and stakeholder management abilities. Special Skills/Certifications Workday certifications (HCM, Security, Reporting, Integrations, or Payroll).Experience supporting multiple Workday modules (e.g., Benefits, Compensation, Absence, Recruiting, Financials).Familiarity with integration tools such as Workday Studio, EIB, and PECI.Prior experience in a mid-to-large organization or multi-entity environment. Required Skills/Abilities: Communication Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read, analyze and apply common sense to understand and to carry out instructions in written or oral form. Ability to communicate effectively with all levels of personnel, students, and parents. PI352b233bf5-

Make Your Mark in Broadcasting. Sinclair is one of the largest and most diversified television broadcasting companies in the United States, operating stations nationwide. Our success is driven by professionals who are passionate about technology, innovation, and delivering high-quality content to our communities. We are advancing the future of broadcasting-and we're looking for engineers who take ownership of complex systems, thrive in fast-paced environments, and ensure mission-critical operations run seamlessly. Position Overview KUTV / KMYU / KJZZ in Salt Lake City, Utah is seeking a Broadcast Engineer to support and maintain the technical infrastructure that powers our television stations, digital platforms, and evolving media technologies. This role is responsible for the installation, maintenance, and troubleshooting of a wide range of broadcast and IT systems used in live production, master control, and station operations. The ideal candidate brings a strong technical foundation, independent problem-solving ability, and hands-on experience with broadcast and networked systems. Key Responsibilities Install, maintain, and repair broadcast and IT-based technical systems Diagnose and resolve complex video, audio, and signal flow issues across production and master control environments Maintain and support systems including video servers, editing/playback systems, automation systems, switchers, routing, encoders/decoders, newsroom systems, cameras, audio consoles, and intercoms Ensure reliability and uptime of critical systems during live broadcasts and news production Provide technical guidance and support to newsroom, production, and operations teams Maintain and update technical documentation and system configurations Support network-connected broadcast infrastructure and IT systems Respond to and resolve technical issues through helpdesk workflows Execute preventative maintenance and contribute to upgrades and projects Collaborate with engineering leadership on system improvements Qualifications We are seeking a technically proficient and self-directed engineer with a strong foundation in broadcast and/or IT systems. Preferred Qualifications Associate's or Bachelor's degree in broadcast technology, electronics, IT, or related field 2+ years of hands-on experience in broadcast, AV, or a related technical environment Working knowledge of signal flow, IP-based systems, and computer/network hardware Ability to interpret technical diagrams, schematics, and documentation Skills That Drive Success Advanced troubleshooting and root-cause analysis Strong understanding of broadcast and media technology ecosystems Ability to manage multiple priorities in a live production environment Effective communication and cross-functional collaboration Adaptability with new and evolving technologies Physical & Schedule Requirements Ability to lift up to 50 lbs Ability to climb ladders and work around technical equipment Valid driver's license Full-time role with occasional varied shifts and on-call support EEO AND INCLUSIVITY: Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law. About Sinclair: Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR and The Nest. Sinclair's AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at . About the Team The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.

About Bering Straits Professional Servies Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S. Government agencies. BSPS is certified by the . In February 2022, BSPS became an International Organization for Standardization (ISO) 9001 certified company. BSPS received the ISO 9001 quality standard certification through the Performance Review Institute (PRI). PRI recognized BSPS for having met the stringent requirements of international standards, ongoing commitment to satisfying stakeholders and a dedication to continual improvement of their management systems. Through this certification, BSPS has joined an elite number of organizations worldwide who have achieved certification to this globally recognized ISO 9001 quality standard. About this position: Fielding Network Administrator Location: Kuwait The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $256k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities • Work with Network Engineer on STRMM software updates pushed to all cluster and Terminal servers • Work with CodeMettle for applicable IAVA updates and push them to remote systems • Work with SMC helpdesk personnel to oversee the sustainment and support process for local and remote STRMM systems • Oversee all Trouble Tickets that are assigned as CodeMettle Trouble Tickets and ensure oversight from open to close • Work with AFCENT and CodeMettle Engineers for support on STRMM issues pertaining to the AFCENT network Required (Minimum Necessary) Qualifications Education Requirements: Bachelor's Degree • Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment. Preferred • Computer Science Supervisory Responsibilities • This position will not have supervisory responsibilities. You may delete this line if it does not apply to the job. DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. You may delete this line if it does not apply to the job. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. After award, and prior to beginning work, the COR shall review resume(s) to ensure the proposed personnel meet the required labor category qualifications. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

About Bering Straits Professional Servies Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S. Government agencies. BSPS is certified by the . In February 2022, BSPS became an International Organization for Standardization (ISO) 9001 certified company. BSPS received the ISO 9001 quality standard certification through the Performance Review Institute (PRI). PRI recognized BSPS for having met the stringent requirements of international standards, ongoing commitment to satisfying stakeholders and a dedication to continual improvement of their management systems. Through this certification, BSPS has joined an elite number of organizations worldwide who have achieved certification to this globally recognized ISO 9001 quality standard. About this position: Network Administrator Location: Aberdeen, MD The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $107k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities • Work with Network Engineer on STRMM software updates pushed to all cluster and Terminal servers • Work with CodeMettle for applicable IAVA updates and push them to remote systems • Work with SMC helpdesk personnel to oversee the sustainment and support process for local and remote STRMM systems • Oversee all Trouble Tickets that are assigned as CodeMettle Trouble Tickets and ensure oversight from open to close • Work with AFCENT and CodeMettle Engineers for support on STRMM issues pertaining to the AFCENT network Required (Minimum Necessary) Qualifications Education Requirements: Bachelor's Degree • Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment. Preferred • Computer Science Supervisory Responsibilities • This position will not have supervisory responsibilities. You may delete this line if it does not apply to the job. DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. You may delete this line if it does not apply to the job. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. After award, and prior to beginning work, the COR shall review resume(s) to ensure the proposed personnel meet the required labor category qualifications. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

About Bering Straits Professional Servies Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S. Government agencies. BSPS is certified by the . In February 2022, BSPS became an International Organization for Standardization (ISO) 9001 certified company. BSPS received the ISO 9001 quality standard certification through the Performance Review Institute (PRI). PRI recognized BSPS for having met the stringent requirements of international standards, ongoing commitment to satisfying stakeholders and a dedication to continual improvement of their management systems. Through this certification, BSPS has joined an elite number of organizations worldwide who have achieved certification to this globally recognized ISO 9001 quality standard. About this position: System Administrator Location: Aberdeen, MD The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $110k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities • Work with Network Engineer on STRMM software updates pushed to all cluster and Terminal servers • Work with CodeMettle for applicable IAVA updates and push them to remote systems • Work with SMC helpdesk personnel to oversee the sustainment and support process for local and remote STRMM systems • Oversee all Trouble Tickets that are assigned as CodeMettle Trouble Tickets and ensure oversight from open to close • Work with AFCENT and CodeMettle Engineers for support on STRMM issues pertaining to the AFCENT network Required (Minimum Necessary) Qualifications Education Requirements: Bachelor's Degree • In lieu of a Bachelor's degree you need 10 years of related experience • Minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment. Preferred • Computer Science Supervisory Responsibilities • This position will not have supervisory responsibilities. You may delete this line if it does not apply to the job. DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. You may delete this line if it does not apply to the job. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. After award, and prior to beginning work, the COR shall review resume(s) to ensure the proposed personnel meet the required labor category qualifications. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Who We Are: Our team, the Cloud Services team within the Information Technology Center, is responsible for EntraID (formerly Azure)/M365 cloud services and Active Directory for the Enterprise. The team provides support and implementation services to the entire organization's IT infrastructure. Objectives of this Role: Provide expert administrative support for Active Directory (AD) and Azure cloud infrastructure to ensure seamless operation and performance across the enterprise. Manage and troubleshoot PKI (Public Key Infrastructure) and AD FS (Active Directory Federation Services) to maintain secure access to enterprise resources. Develop, implement, and maintain Azure-based solutions to optimize and secure cloud infrastructure. Collaborate across IT teams to resolve helpdesk tickets related to AD, Azure, and associated systems. Play a critical role in Active Directory migrations, including planning, execution, and post-migration support. Research and implement best practices for identity and access management, Azure infrastructure governance, and operational scalability. Daily and Monthly Responsibilities: Perform advanced administration of Active Directory (AD) and Azure cloud environments by managing user accounts, enforcing security configurations, and monitoring directory synchronization across hybrid infrastructures. Mentor and share knowledge with junior IT team members, Address and resolve daily helpdesk tickets related to account provisioning, identity and access issues, and directory synchronization. Administer and maintain PKI systems, ensuring certificate creation, renewal, and security compliance. Support and troubleshoot AD FS (federation services) to maintain secure user authentication and single-sign-on capabilities. Deploy, configure, and support components of Azure infrastructure, including resource groups, conditional access policies, Azure virtual desktops, and security configurations. Conduct regular audits of Active Directory and Azure environments to detect, address, and mitigate potential security vulnerabilities. Create and maintain documentation related to processes, configurations, and governance policies. Requirements: Requires a Bachelors degree in Information Technology or related degree field with relevant experience. In lieu of a Bachelors degree, 5 years of professional level experience a high school education or equivalent with related certifications will be considered. 3 years: Experience with Active Directory administration, including management, troubleshooting, and migrations. Solid experience with Group Policy Objects (GPO) design, implementation, and troubleshooting. 1 years: Proven experience delivering secure, high-availability solutions related to Azure and on-premises directory services. 1 years: Hands-on experience with Active Directory Federation Services (AD FS) for managing secure authentication and Single Sign-On (SSO) configurations and Familiarity with Public Key Infrastructure (PKI) systems, including creating, renewing, and troubleshooting certificates. Technical Certifications such as Microsoft Certified Solutions Associate (MCSA) and/or Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified: Azure Administrator Associate, Azure Fundamentals or equivalent are preferred. A valid/clear driver's license is required.

About Us: CubX is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, with a strong focus on technical excellence, networking, and building long-lasting client relationships. We are actively seeking an Help Desk Technician II (Level 2) who is passionate about technology, experienced in Microsoft 365, Azure AD, Intune, networking, and cloud-first environments, and thrives in a collaborative, fast-paced MSP setting Why CubX? At CubX, we believe our clients are more than just tickets-they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO. Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking. Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input. What you'll be doing: Helpdesk Support: Provide IT Support Specialist II support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS/Android) Manage Your Workload: Stay organized and on top of tasks to ensure timely completion. Office 365 Administration: Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive Networking Management & Troubleshooting: Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi. Endpoint Management: Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning. Azure Administration: Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management Email Security: Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client's domain. Hardware & Software Support: Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates. Build Client Relationships: Maintain a helpful, friendly demeanor while assisting clients. Ticket Management & Documentation: Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools Project Assistance: Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment After-Hours Support: Occasionally participate in on-call support to resolve urgent issues. Client Training & Education: Provide guidance and training to clients on best practices, system usage, and IT security measures. Proactively Identify Issues: Take the initiative to spot and fix potential problems before they escala Benefits Competitive pay with performance-based growth Paid time off and company holidays Health, dental, and vision insurance options 401(k) retirement plan with company match On-site gym for employee wellness Modern, collaborative office environment Ongoing training and professional development Opportunity to work with cutting-edge technology Team events and employee appreciation initiatives Strong company culture focused on innovation and teamwork MSP Experience: A familiarity with the variety and size of clientele that comes along with working within an MSP. Office 365 Proficiency: Advanced skills in Office 365 Administration, with a deep understanding of Exchange Online, Teams, and SharePoint. Networking Skills: Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs. Email Security: Configuration and management of email security protocols, including SPF, DKIM, and DMARC Azure Knowledge: Basic understanding of Azure AD, Virtual Machines, and resource management Networking: Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations Desktop Support: Troubleshooting Windows and macOS environments, software deployments, and user profile management Technical Proficiency: Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management). Troubleshooting Expertise: Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions. Certifications (Preferred): CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101). Soft Skills: Strong customer service, communication, and problem-solving skills with a friendly demeanor. Desire to Learn & Grow: A proactive attitude with the willingness to learn new technologies and improve existing processes.

Help Desk Technician - $45,000- $55,000 - Beverly, MA (Hybrid) The Role Do you thrive on solving technical challenges and supporting others? Are you ready to take your IT skills to the next level in a fast-paced, team-oriented environment? We're looking for an enthusiastic Helpdesk Technician to join our growing team. This role offers an excellent opportunity to enhance your IT skills while making a tangible impact on our clients' success. In this role, you'll provide remote, first-line IT support to clients, ensuring issues are resolved efficiently and professionally. Your day-to-day will include diagnosing problems, documenting solutions, and ensuring client satisfaction. You'll play a crucial role in minimizing disruptions to clients' IT infrastructure while identifying opportunities for improvement. If you're ready to take the next step in your IT career, we'd love to hear from you. Key Responsibilities: Respond to and resolve IT-related issues via email, phone, or other methods. Maintain accurate documentation of actions and solutions. Identify recurring problems and recommend permanent fixes. Deliver clear, non-technical explanations to clients. Support team collaboration with a "Team Above Self" approach. The Company Resolve I.T. is a group of highly talented business professionals, certified in the field of Information Technology (I.T.). We specialize in helping our clients to be more productive and profitable by properly utilizing Information Technology in an efficient and consistent manner. We draw on our vast knowledge and experience to provide our clients with cost effective technology solutions. We pride ourselves on being unparalleled in the area of response and reliability. Because we believe in a proactive instead of reactive approach to I.T. infrastructure management, we help reduce the bottom line of our client's technology expenditures. Benefits: Life Insurance, 401K and paid vacation. The Person To succeed in this role, you'll need: 1 years' experience in IT support or network management. Strong problem-solving skills and attention to detail. Excellent written and verbal communication skills. Knowledge of Windows operating systems and basic networking. A proactive, adaptable, and team-focused attitude.

Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Job Title: Helpdesk Technician Location: Ravenswood, WV Schedule: Monday-Friday, 8:30 AM - 5:00 PM (with occasional overtime and emergency support) About Advantage Technology For more than 20 years, Advantage Technology has been the go-to IT partner for organizations that expect excellence. We design, build, and maintain advanced infrastructure for businesses, schools, and government agencies throughout the Mid-Atlantic - taking on the most complex and demanding Microsoft environments our clients can throw at us. We're looking for a Helpdesk Technician in Ravenswood, WV who is ready for that level of challenge. This is an onsite position where every day brings new projects, new installations, and new technical puzzles to solve. No two days are the same - and that's exactly how we like it. If you're at the top of your game in Microsoft systems engineering and want to work where your skills will be pushed and respected, this is the pinnacle of your profession. Position Overview: We are seeking a reliable and customer-focused Helpdesk Technician to support a client in Ravenswood, WV. This role is ideal for someone with strong foundational IT skills who enjoys troubleshooting, problem-solving, and providing excellent end-user support in a professional environment. Key Responsibilities: Provide Level 1 / Level 2 technical support for end users Troubleshoot and resolve hardware and software issues on PCs and related devices Assist users with Microsoft products, including Office 365 applications Diagnose and resolve printing and peripheral device issues Support basic networking and Wi-Fi connectivity problems Perform system setups, installations, and basic configurations Document issues, resolutions, and updates in ticketing systems Escalate more complex issues when necessary Provide occasional support for basic server-related tasks Maintain a high level of customer service and professionalism Required Qualifications: 1-3 years of experience in IT support or helpdesk roles Strong knowledge of Windows operating systems Experience with Microsoft Office / Microsoft 365 environments Basic understanding of networking concepts (TCP/IP, DHCP, DNS, Wi-Fi) Experience troubleshooting printers and common office hardware Strong problem-solving and communication skills Ability to manage multiple tasks and prioritize effectively Reliable transportation and ability to work onsite in Ravenswood, WV Preferred Qualifications: Associate's degree in Information Technology or related field (or equivalent experience) CompTIA A+ or similar certification Experience with ticketing systems and remote support tools Basic familiarity with Active Directory and user account management Additional Requirements: Ability to work occasional overtime or respond to emergency support needs Strong attention to detail and documentation practices Professional demeanor when interacting with end users Employment Type: Full Time Years Experience: 1 - 3 years Salary: $36,512 - $55,920 Annual Bonus/Commission: Yes

Title: Help Desk Analyst_ Philadelphia, PA (Onsite) JD: Generic 100% onsite Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk application Experience using GroupLink's eHelpdesk platform Experience using Genesys Cloud contact center and customer experience platform Strong customer service skills; telephone etiquette Great team-oriented interpersonal skill Great organizational skills Excellent analytical and problem-solving skills Strong oral and written communications skills (technical and non-technical) Robust understanding of the ACD system and trouble ticket process 'Help Desk Analyst' AND GroupLink OR eHelpdesk AND (Genesys OR 'Genesys Cloud contact center') OR 'Customer Support'

Posting Number: S14510P Working Title: IT PROFESSIONAL ASSOC Department: Franklin-Deans OIT About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units. College/Unit/Department website: Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F 8am-5pm Advertised Salary: Commensurate with experience Posting Date: 12/16/2025 Open until filled: Yes Proposed Starting Date: 02/01/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Technician II FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent and 2 years of related experience Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies: Technical Basic problem-solving and troubleshooting skills Experience with standard desktop and laptop computers, peripherals, and operating systems Basic knowledge of TCP/IP wired and wireless networking Familiarity with common productivity and security applications Contributions and assistance with designing new and reviewing current technical processes Dependability and Integrity Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Use data and critical thinking to make well-judged decisions that enhance processes Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Working with team members to address gaps in coverage with supervisor input Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals With supervisor input, work with the team to help identify ways to improve processes and productivity. Relationships and Serving Others Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Interact and build relationships with departmental leadership under the tutoring of your supervisor Teamwork Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Participate in a college-wide call center; provide assistance over the phone to clients across the college Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals Maintain a service orientation by prioritizing the needs of others and delivering exceptional support With supervisor oversight, evaluate and propose new ideas to improve teamwork and overall cohesive work efforts Strategic Planning Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Plan and promote ideas for operational improvements that meet the target strategy of the organization and in alignment with your supervisor's guidance Physical Demands: This position spends long periods of time sitting/standing at a desk and working on a computer This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: . click apply for full job details