8 jobs found

JT4 China Lake is seeking a highly experienced Configuration Management Specialist to design, develop, and establish CM documentation based on program requirements. The incumbent will identify requirements and coordinate development and implementation of computer-based configuration, data management systems, and electronic data support. JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. Need to have an active Secret clearance to start and will need to upgrade to a TS clearance This position is located at China Lake and is not eligible for telework Range Requirements Provide Configuration and Data Management (CM/DM) support for the enhanced security sites and systems at the China Lake Ranges. Duties to include processing Change Requests (CRs) and Requests for Variances (RFVs), pulling reports and meeting agendas, capturing and disseminating detailed minutes, performing status accounting, and leading Configuration Control Boards (CCB). Duties could also include database administration, librarian support, assigning document numbers, reviewing documentation to ensure it aligns with CLR standards, maintaining desktop procedures, and light document editing. Job Summary Essential Functions/Duties A CM Specialist IV performs work that is varied and complex in nature in one or more specialty area of CM or engineering data. Employee will be responsible to perform the following functions/duties: Analyze engineering change proposals Monitor contractors, subcontractors, and vendors to ensure the applications of customer and industry standards and requirements for statements of work are properly implemented Design, develop, and establish CM documentation based on program requirements Participate in design reviews, audits, scheduling, budgeting, and related activities Identify requirements and coordinate development and implementation of computer-based configuration, data management systems, and electronic data support Record minutes and action items from program/project-conducted Configuration Control Boards (CCBs) Identify CM tools requirements and implement CM systems Prepare and approve CM plans Provide work direction to subordinate work unit personnel Perform other job-related duties, as required. Requirements Education, Technical, and Work Experience A bachelor's degree in business administration, or related field, or nine years of directly related CM experience are required for this position. In addition, a CM Specialist IV must possess the following qualifications: Proficient in computer operations, word processing, and integrated software applications, including electronic data management systems (EDMSs) Excellent verbal and written communication skills Excellent planning/organizational skills The expected salary range for this position is $83,907.20 to $132,520.96 annually The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4 LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. Benefits Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50% up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement Other Responsibilities Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. Working Conditions Work is primarily sedentary in an office environment. Some walking, stooping, bending, climbing stairs, stretching and lifting (up to 25 pounds) is required for such purposes as filing and gathering supplies. Frequent use of a computer is required. Travel to remote company work locations may be required. Disclaimer The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Tasking is in support of a federal government contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses / certifications and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment. SCC: JCDM10; A4CLR

Job Description Job Title: Computer Support Specialist Job Location: Austin, Texas (Onsite) Compensation: $60,000 to $66,000 salary and monthly parking allowance Eligibility/Clearance: Secret Clearance required. US Citizenship required. This position supports a government contract Job Description: We are looking for an enthusiastic, well-qualified individual to fill the Computer Support Specialist position and to join our team of qualified, talented individuals. The Computer Support Specialist assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Aids users and organizations using computer software or equipment. Properly diagnoses problems and guides users through problem resolution. Sets up, image or repairs computer equipment and related devices. Trains users to utilize new computer hardware or software, including printing, installation, word processing, and email. Responds to phone, web, fax and email requests for assistance using remote tools and automated trouble ticketing system. Makes site visits to provide touch labor. Provides account management. Responsibilities (include but are not limited to): - Ability to organize, prioritize and meet deadlines - Capable of conveying complex information in a simplistic manner - Strong critical thinking and problem-solving skills - Strong self-starter requiring minimal supervision - Able to take proactive measures to prevent problems rather than reactive by nature - Strong verbal and written communication to effectively express concepts, plans, and proposals Requirements: - Essential Duties and Responsibilities: (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance: - Deploy Government-provided interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program. - Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support (as defined in the AITP service catalog) for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel. - Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; assist with IAVA remediation. - Install, configure, troubleshoot, relocate, and repair desktops, handheld devices, and printers. - Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. - Troubleshoot WiFi and GFE provided broadband devices and VPN connectivity. - Utilize network monitoring tools to monitor and proactively respond or alert appropriate support personnel. - Submit daily systems reports and contact the next level of support to escalate unresolved problems. - Answer HELPDESK calls and utilize the automated incident tracking systems to record work orders. Provide technical customer support. - Configure, diagnose, reimage, reload, utilize, troubleshoot and repair all MS Windows based laptops and desktops loaded with Windows vista and Windows 10 OS and all associated peripheral devices. - Configure, diagnose, reload, utilize troubleshoot and repair all MS Windows Office 2013 applications with a good understanding of Outlook and related components. - Configure, diagnose, reload, utilize troubleshoot and repair all NCES products. - Configure, diagnose, reload, utilize troubleshoot and repair all Jabber Instant Messaging (IM) applications. - Configure, diagnose, reload, utilize troubleshoot and repair all WiFi and AirCard applications and wireless services. - Configure, diagnose, reload, utilize troubleshoot and repair all handheld devices and handheld device Common Access Card (CAC) Smart Card readers. - Utilize Active Directory tools to manage and create objects in MS Server. Utilize remote tools to connect to remote desktops. Applications include SCCM. - Assist users during briefings and events with all collaborative tools such as Google Earth, Defense Cyber Operations (DCO) Connect Online, Jabber, Portals, and alert systems. Desired Qualifications: - Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards. - Extensive knowledge of Applications - Extensive knowledge of PC Software, Operating Systems/Windows 7, 10, MS Office applications with strong Excel skills, Outlook and Internet Browser. Citrix and virtualization knowledge a plus - General knowledge of Windows technology and TCP/IP networking Education/Certifications: - High school/GED - 3+ years of experience performing PC maintenance functions - Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002 - MS Desktop Support Technician or equivalent certification preferred ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability

Requisition Number: 28370 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $80,152.00 - $120,000.00 Security Clearance: TS/SCI Level of Experience: Mid Employee Referral Amount: $4,500.00 Meet HII's Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you. Leadership Mindset at HII - Mission Technologies Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every team member contributes to our mission and culture: Know & Grow Your People - Commit to learning and supporting team success. Build Relationships - Communicate openly, collaborate well, and build trust. Take Ownership - Deliver on commitments and take pride in your work. Customer First - Focus on the mission and those we serve. Shape the Future - Bring ideas, curiosity, and continuous improvement. Act with Urgency - Take initiative and follow through with purpose. These capabilities guide how all employees contribute to our shared success across Mission Technologies. Job Description HII is looking for a qualified Senior Information Technology Specialist (Systems Administrator) with SharePoint experience to support the Strike Systems Program Office located at Wright-Patterson AFB, Ohio. This individual will have experience designing, installing, configuring, and maintaining Microsoft SharePoint to include creation of workflows and office automation tasks. Additionally, they will support all aspects of AFLCMC/WB IT systems management to include planning, design, acquisition, installation and set-up, testing, accreditation, fielding, support, and disposition of IT equipment, components, and software Essential Job Responsibilities Plan, schedule, coordinate, install, update, and accomplish day-today administration for software and hardware on multiple classified networks Manage IT network equipment to include switches, routers, and both basic and advanced configurations of firewalls Configure and troubleshoot Video Teleconferencing and Voice over IP telephone systems Support analysis and testing to ensure equipment and software additions and upgrades compatible with existing infrastructure Optimize the function and performance of network hardware and software to ensure IT system availability, integrity, efficiency, and reliability Troubleshoot, identify network problems and develop, coordinate, and implement corrective actions Support tracking of network equipment and software technology obsolescence and help analyze and prepare trades for future maintenance and replacement in support of IT budget planning Provide help desk support for all IT networks and communications systems for on-site and off-site personnel Support IT system back-up, data restoration, and disaster recovery Support basic maintenance for printers, scanners, monitors, and Keyboard Video Monitor (KVM) switches Support preparation of required network cyber (IA) documentation Support all tasks associated with IT operations and maintenance associated with network centric and global grid interoperability requirements, Clinger-Cohen reporting requirements, and other IT certification processes Support self-assessments using the MICT Minimum Qualifications 6 years relevant experience with Bachelors in related field; 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience. Experience developing standardized procedures for account establishment, system maintenance, and system recovery Experience installing and configuring Linux operating systems in a mixed Linux/Windows environment Experience designing, installing, configuring, and maintaining Microsoft SharePoint to include creation of workflows and office automation tasks. Experience developing and implementing maintenance and upgrade procedures to minimize disruption of normal business functions of organization within the installation Knowledge of, and experience implementing, DoD and Air Force Technology regulations, services, and instructions to ensure communications and computer services are in compliance with applicable regulations and instructions Experience developing network Standard Operating Procedures, and implementing audits, threat and vulnerability assessments, and applying security-related software tools to manage and control classified information systems Experience managing the configuration of classified information systems Experience with multi-level secure networks and automated cross-domain security solutions Experience uploading and downloading files across classified networks operating at different classification levels, and controlling and recording all incoming and outgoing digital media Experience resolving information systems security incidents. Sharepoint experience Active TS/SCI clearance Preferred Requirements A minimum of ten (10) years' experience maintaining IT systems DoD 8570 Information Assurance Management Level II certification, or equivalent Four years of classified information systems experience working on DoD ACAT I, ACAT II, or ACAT Other programs. The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills. Meet HII's Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you. To learn more about Mission Technologies, click here for a short video: HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k ; financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application. Why HII We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals. Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career. Together we are working to ensure a future where everyone can be free and thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1- for assistance. Press for HII Mission Technologies.

Requisition Number: 28632 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $90,501.00 - $130,000.00 Security Clearance: TS/SCI Level of Experience: Mid This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems. HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners. Leadership Mindset at HII - Mission Technologies Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every team member contributes to our mission and culture: Know & Grow Your People - Commit to learning and supporting team success. Build Relationships - Communicate openly, collaborate well, and build trust. Take Ownership - Deliver on commitments and take pride in your work. Customer First - Focus on the mission and those we serve. Shape the Future - Bring ideas, curiosity, and continuous improvement. Act with Urgency - Take initiative and follow through with purpose. These capabilities guide how all employees contribute to our shared success across Mission Technologies. Job Description HII's Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations. The selected candidate will contribute to a high-impact government program focused on enhancing and securing mission-critical systems and environments. Essential Job Responsibilities As a ServiceNow Developer, you will: - Design, configure, and implement ServiceNow solutions aligned with business requirements and ITIL best practices. - Develop and customize modules, applications, workflows, and integrations within the ServiceNow platform. - Translate functional and technical requirements into effective, scalable ServiceNow configurations. - Build and maintain custom scripts, UI policies, client scripts, business rules, and automation workflows. - Collaborate closely with product owners, process owners, and cross functional teams to enhance platform capabilities. - Troubleshoot issues, perform root cause analysis, and deploy fixes and enhancements. - Ensure documentation is created and maintained for configurations, customizations, and development work. - Follow governance, security, and development standards to maintain a stable and compliant ServiceNow environment. - Identify opportunities to improve processes through automation and platform features Minimum Qualifications 5 years relevant experience with Bachelors in related field; 0 years experience with Masters in related field; or High School Diploma or equivalent and 6 years relevant experience. Demonstrated experience developing and maintaining Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions, Flow Designer / Workflow. Experience with ServiceNow/Salesforce/BMC Remedy/Jira integrations (REST/SOAP APIs). Experience working within Agile development environments. Ability to support ITSM-based implementations and platform configuration. Experience with custom application development CSWF: 632-Basic Preferred Requirements 5+ years of ServiceNow (preferred), Salesforce, BMC Remedy, or Jira Service Management/Service Desk development experience. 2+ years of JavaScript development experience. Demonstrated experience with REST/SOAP API integrations, workflow automation design, and agile development Desired experience: Experience working with CMDB / CSDM aligned data models, ServiceNow IntegrationHub, ServiceNow Service Portal or UI Builder. Experience supporting enterprise-scale implementations and previous work supporting de-customization efforts Desired: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ServiceNow Certified Implementation Specialist - ITOM (CIS-ITOM) ServiceNow Certified Application Specialist - Performance Analytics or equivalent platform certifications (Salesforce, BMC, Jira) The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills. Meet HII's Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you. To learn more about Mission Technologies, click here for a short video: HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k ; financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application. Why HII We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals. Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career. Together we are working to ensure a future where everyone can be free and thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1- for assistance. Press for HII Mission Technologies.

IT Support Specialist Department: Information Technology FLSA Classification: Non-Exempt Employment Type: Full-Time POSITION SUMMARY The IT Support Specialist plays a vital role in maintaining the stability, reliability, and efficiency of the organisation's IT environment. This role focuses on supporting network operations, managing printers and infrastructure components, and delivering hands-on desktop and end-user support. The position is responsible for troubleshooting technical issues, ensuring seamless day-to-day IT operations, and collaborating with internal teams and external vendors. The IT Support Specialist contributes to operational efficiency by proactively monitoring systems, resolving incidents, and supporting core IT service management processes ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. Network Support • Monitor, maintain, and troubleshoot network connectivity across LAN, WAN, VPN, and Wi-Fi environments • Diagnose and resolve network issues including IP conflicts, DNS failures, and DHCP errors • Assist in configuring and maintaining routers, switches, and wireless access points • Support network performance monitoring and identify bottlenecks to ensure optimal uptime • Collaborate with senior engineers and vendors for escalations and complex issue resolution • Maintain network documentation, diagrams, and incident records • Assist in implementing basic network security practices and access controls • Support remote connectivity solutions and ensure secure user access Printer & Infrastructure Support • Install, configure, and maintain network and local printers • Troubleshoot printer-related issues, including driver errors, spooler failures, and hardware malfunctions • Manage print queues, user permissions, and access controls • Coordinate with third-party vendors for maintenance and repairs • Assist in server room operations, including hardware setup, cabling, and rack installations • Support infrastructure components such as servers, storage devices, and backup systems (basic level) • Perform routine system health checks and preventive maintenance • Maintain IT asset inventory and ensure proper tracking of hardware Desktop & End-User Support • Provide Level II technical support for desktops, laptops, and end-user systems • Troubleshoot hardware and software issues across Windows and macOS environments • Perform system imaging, deployment, and configuration for new devices • Support onboarding and offboarding processes, including account provisioning and access management • Assist users with application issues, system access, and peripheral setup • Troubleshoot devices such as monitors, docking stations, keyboards, and mobile devices • Ensure all incidents and service requests are logged and tracked in ITSM systems MINIMUM QUALIFICATIONS Education • Bachelor's degree in Information Technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience. Experience • 1-3 years of experience in IT support, network support, or infrastructure roles (preferred) • Hands-on experience in enterprise IT environments is an advantage • Candidates with valid U.S. work authorisation, including those eligible under STEM, are encouraged to apply. Certifications (Preferred) • CompTIA A+, Network+, or similar certifications • ITIL Foundation certification is a plus REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Technical & Analytical Skills • Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) • Experience with Windows and macOS operating systems • Knowledge of printer configuration and troubleshooting • Familiarity with routers, switches, and wireless access points • Experience with ITSM tools such as ServiceNow, Remedy, or Jira • Basic understanding of server and infrastructure environments • Knowledge of remote support tools and troubleshooting techniques • Strong analytical and troubleshooting abilities across network, hardware, and software issues • Ability to diagnose problems quickly and provide effective solutions • Proactive approach to identifying and preventing recurring issues • Ability to manage escalations and work under pressure PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with applicable laws. • Regularly required to sit, stand, walk, and use hands to operate computers and office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in an office or data centre environment with moderate noise levels. • May require travel between office locations or client sites. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law. Applicants requiring reasonable accommodation during the hiring process should contact Human Resources in advance. DISCLAIMER This job description outlines the general nature and scope of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.

Systems Support Specialist I Kern Community College District Salary: $69,910.56 - $98,781.84 Annually Job Type: Classified Job Number: FY25- Location: Bakersfield College Panorama Campus, CA Department: Technology Support Services Basic Function Under the direction of assigned supervisor, install and support desktops, laptops, application software, printers, computer labs and related technology for Faculty, Staff and Administrators in person, via telephone or with the use of remote access tools. Assist with the support of the college's information technology systems and applications; these systems include the voice and data networks, servers, computers, printers, software and applications used by college employees and students. DISTINGUISHING CHARACTERISTICS: The Systems Support Specialist I is distinguished from the II by a focus on servicing PCs and related equipment. Representative Duties Diagnose and troubleshoot PC related software and hardware problems. Coordinate timely resolution of and follow-up on software and hardware problems with all levels of IT resources including network, server, application, and help desk support operations. Work with hardware and software manufacturers' support in handling and if necessary escalating warranty repair and parts replacement issues. Log details of support provided in Help Desk trouble-ticketing system. Advance the use of a knowledge repository to share information among all levels of IT service and support. Develop and use workstation configuration management tools and procedures to perform software distribution, patch management, inventory management and imaging. Install, configure and support a wide variety of complex software applications that support the needs of the college faculty, staff and students. Develop, recommend and use best tools and practices for computer lab management. Develop and deploy optimized images in timely and effective manner to the campus computer labs that include a wide variety of both purchased and shareware software packages. Work with network and server support operations to setup and support effective processes (i.e. Group Policies, Login Scripts, Roaming profiles, etc ) for providing users with access to resources and determining the behavior (profile) of all computers on campus. Assist with the installation, configuration, and support of network (wired, WIFI) equipment and servers in alignment with district wide IT processes and standards. Maintain proper hardware replacement planning information to assist with forecasting the regular replacement and/or upgrading of desktop, laptop, printer and related technology assets. Receive, prioritize, and respond to Help Desk Service tickets, incoming calls, and/or e-mails regarding PC hardware and software problems. Identify chronic problems and work with Help Desk support operations in performing root-cause analysis on such problems and finding solutions for reducing or eliminating them. Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes. Work to identify and implement technology standards for on campus technology support or collaborate with peers across the district to develop best practices and foster continuous improvement of IT services. Provide input and recommendations on hardware specifications required to meet the computing needs of end users. Help ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services. Work toward attainment of key support goals such an average response time, mean time to repair, end-user satisfaction and number of problems resolved within a given period. Provide brief hands-on training to users in the use of hardware and software. Maintain system documentation including configuration information for technology you are directly responsible for. Stay informed of trends in hardware and software, troubleshooting, automation technologies and other changes that could improve PC server and support. Perform related duties as assigned. Minimum Qualifications Any combination equivalent to: Associate's degree supplemented by college-level course work in computer software applications, business practices or a related field and one (1) year of increasingly responsible experience in the use and support of computer software and hardware providing technological support to a variety of end-users. OR High school diploma, GED or equivalent certificate of competency and three years of work experience such as described in the representative duties section of the specification. Salary Kern Community College District Salary Schedules , CLASSIFIED, Range 46.5 40 hours per week, 12 months per year $5,825.88 - $8,231.82 monthly (Maximum Entry Level Salary: $6,120.82 monthly) Special Instructions Complete application packets will be accepted until the position is filled. However, applications received by 12/23/25 are assured consideration. The District and/or College reserves the right to extend time limits or re-initiate the recruitment/selection process at any point. Completed application packets must include the following.Completed online application for employmentCurrent resumeLetter of interest (cover letter)List of 5 (five) professional references (entered in online application)Copy of legible transcripts, if applicableIt is the applicant's responsibility to redact or remove any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant. International or Foreign Degrees Applicants with international or foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your online application. Accommodations Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. (For more information, see our Diversity, Equity, Inclusion, and Equal Employment Opportunities website .) Discrimination Free Work Environment The District and College are strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District and College encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices. (See our Discrimination Free Work Environment information.) Work Authorization Kern Community College District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission. Knowledge & Abilities KNOWLEDGE OF: Hands-on hardware and software troubleshooting and repair. Knowledge of modern enterprise level Information Technology Systems and processes. Meaning and use of common technological terms. Modern office software and software applications, including Windows, word processing (MS-Word), spreadsheets (Excel), databases (Access, SQL, QBE), desktop publishing. Uses capabilities, characteristics, and limitations of computer and related equipment. Modern office procedures and methods. Correct English usage, spelling, grammar and punctuation. Have a working knowledge of joining and moving objects within Active Directory. ABILITY TO: Diagnose, troubleshoot and resolve software and hardware problems. Conduct research into PC issues and products as required. Develop knowledge-based information to be used by Help Desk services to solve problems. Operate a computer, tools, components, and peripheral accessories. Read and understand technical manuals, procedural documentation, and OEM guides. Instruct users in the use of computer equipment and operating procedures. Communicate effectively both orally and in writing. Effectively prioritize and execute tasks in a high-pressure environment. Work in a team-oriented, collaborative environment. Establish and maintain cooperative and effective working relationships with others. All applicants must apply online at . Emails will not be accepted. jeid-3d710529e1461c49b581a801e8a51cae Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency

Job Title: Information Systems Specialist - Networking & Operations/ Information Technology - Central Services Site: : Yosemite Community College District/Central Services Salary Range / Other: $6,009 to $7,684 per month- Range 41 ( Classified Salary Schedule) Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step. Workplace: Central Services; Modesto, CA 40 hours per week, 12 months per year Monday through Friday: 8:00am - 5:00pm (Some evening and weekend hours may be required) Benefits : The District currently pays for a health options for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid. The estimated cost of District provided benefits (health, dental, vision, and life) is $24,408 annually. Job Description: DEFINITIONUnder direction, performs advanced and complex paraprofessional, technical and customer support duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software; receives, documents and resolves user help requests and provides hands-on technical assistance pertaining to desktop hardware and software problems; assists users with questions regarding desktop system operations and procedures; monitors and maintains the performance of connected systems, including those in computer laboratory settings; and performs related work as assigned.DISTINGUISHING CHARACTERISTICSThis is the advanced paraprofessional and technical class in the Information Systems Series within the Yosemite Community College District (YCCD). Incumbents in this class perform the full range of specialized technical duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software. Incumbents utilize specialized knowledge of information technology to make decisions and complete assignments. Incumbents in this class frequently interact with users in the course of their duties, providing advanced technical support in resolving equipment and system access problems. Incumbents also perform a wide range of duties related to computer installations, upgrades, maintenance and repairs and often have independent responsibility for overseeing, maintaining and monitoring computer laboratory systems.This class may be distinguished from the lower-level Information Systems Technician class because those classes perform journey level technical duties that emphasize system assembly, installation, configuration, maintenance and repair rather than advanced user support. This class may also be distinguished from higher-level Information Technology classes because incumbents in those classes preponderantly perform professional analytical duties that include system design, development, maintenance and programming. SUPERVISION RECEIVED AND EXERCISEDIncumbents in this class work under the direction of a manager or senior manager, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures. Incumbents plan and/or determine specific procedures or equipment required to meet assigned objectives and solve non-routine problems, referring only unusual matters to a supervisor.An incumbent in this class does not directly lead or supervise other full-time employees, but may assign, direct and/or monitor the work of subordinate full time, part time, and/or student employees on a project or assignment basis. Minimum Qualifications: MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Knowledge of: Advanced technical methods, procedures, and techniques involved in supporting a local and wide area network, hardware and software application systems. Advanced principles and techniques of user support and customer service. Information technology and local and wide area network industry, trends, practices and procedures. Information technology documentation and data communication standards. Computer operating systems and a variety of computer hardware and software applications. English usage, spelling, grammar, punctuation and arithmetical processes. Ability to: Effectively and efficiently participate in the operation of a computer network operation. Provide prompt and appropriate customer service to system users. Test and interpret network changes to enhance network operations and correct operational faults. Obtain and consolidate user specifications and needs. Perform arithmetical calculations with speed and accuracy. Understand and carry out oral and written directions. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. Education and Experience: Education and Experience: Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are: Pattern I Experience: Two years equivalent to an Information Systems Technician at YCCD. OR Pattern II Education: Possession of an associate's degree from an accredited college or university, with major course work in computer science or a closely related field. Experience:One year performing information technology repair duties that included assembling, installing, configuring, maintaining, and repairing new and existing desktop computer, peripheral, and/or other networked system hardware and software. Special Requirements: None Example of Duties: ESSENTIAL DUTIES Provides advanced technical assistance to system users by responding to help requests and troubleshooting desktop computer, peripheral, server, and other network system hardware and software related to hardware, software and peripheral devices; determines the severity of the problem and either resolves the issue(s) or refers the problem(s) to higher-level information technology support staff. Coordinates and provides technical support for one or more academic computer labs; set-up file share security; monitors and evaluates operational processes and provides technical resolution of problems; installs and maintains laboratory computers, peripherals and software applications, including specialized systems to meet departmental and/or ADA requirements. Management and maintenance of GoPrint Software. Installs and configures computer hardware, software, programs and applications; tests and troubleshoots to ensure functional operation. Monitors file server and production servers; resolves system problems or refers appropriately. Monitors computer systems, including servers and network equipment, for response time, problem prevention, performance and resource utilization; monitors and maintains the function of networked components including routers, hubs, bridges and switches; recommends actions to overcome result deviations. Performs routine network support duties such as monitoring or adding applications, users and devices; modifies user profiles, re-sets passwords and performs file maintenance; documents all network changes and revisions. Configures and maintains computer accounts, security groups, profiles and group policies; as assigned, monitors security vulnerability and sets security parameters for labs/workstations and servers; installs security updates and patches. Assists higher-level information technology staff in the evaluation, selection, acquisition and implementation of computer hardware and software solutions; assists with the physical design of the District's network; recommends microcomputers, software and peripherals to staff; assists in determining communications requirements for new equipment installation. Participates in the planning, development and preparation of technical standards operational procedures and system performance objectives. Troubleshoots and diagnoses communication equipment problems to ensure functional operation; performs minor repairs; coordinates and oversees the installation of communications wiring and cabling. Prepares disk images for computer setup and recovery; coordinates regular and disaster recovery tape backup and recovery processes on servers; maintains, tracks and rotates media; stores media appropriately. Explains and demonstrates the use of new hardware/software, peripheral devices, network sharing, data backups, and other system functions; responds to questions regarding software/system purposes, workflow issues and output needs; recommends procedures and helps develop user instructions concerning desktop computer, peripherals, and network procedures such as log-on directions, password maintenance . click apply for full job details

Cloud and Systems Administrator SUNY Empire is seeking a highly motivated and detail-oriented Cloud and Systems Administrator to join our Information Technology team. The Systems Administrator will be responsible for managing the university's hybrid cloud infrastructure, encompassing both on-premises and externally hosted solutions. The successful candidate will demonstrate a strong commitment to providing exceptional customer service while developing and implementing effective technical solutions that support the university's mission. This role is ideal for a solutions-driven professional who can balance technical expertise with a strong focus on customer service. The Systems Administrator will work closely with the Network Operations team, ITS colleagues, and third-party vendors to design, maintain, and improve enterprise systems. Key responsibilities include the daily operations and maintenance of enterprise servers in both Windows and Linux environments. The incumbent will also partner with team members and third-party vendors to resolve issues, implement solutions, and ensure thorough documentation. Duties and Responsibilities: VMware Administration Manage VMware environment upgrades, host and cluster maintenance, security patching, template builds, and new VM deployment. Maintain Druva Enterprise cloud backup policies, agents, and error resolution. Windows & Active Directory Administration Manage user and group accounts, Group Policy Objects (GPOs), and AD Connect/DS integration. Support Azure (Entra) AD and hybrid configurations. Systems & Server Maintenance Perform daily operations of enterprise servers in Windows and Linux environments. Maintain and update third-party appliances (remote admin tools, identity management, middleware, etc.). Oversee print server environments and cloud print solutions. Support Microsoft SQL Server installation and patching. Manage datacenter hardware installation, configuration, and decommissioning. Email & Messaging Systems Administer Microsoft Exchange Online, including DNS/MX records and internal mail proxy. Automation & Scripting Develop shell scripts and scheduled tasks (cron) for automation and process improvements. Collaboration & Support Partner with the Cybersecurity team to ensure compliance with SUNY Empire policies. Provide Tier 2 support for Technical Support Specialists and Service Desk teams. Contribute to knowledge base and Tier 2 self-help documentation. Job Requirements: Required Qualifications: Associate degree from a regionally accredited college or university and a minimum of 2 years' applicable programming experience; OR a minimum of 5 years' applicable programming experience. Proficiency with VMware, Windows, and Linux environments. Strong troubleshooting skills across: VMware VMs, Microsoft AD DS, Azure (Entra) AD, DNS, DHCP, IIS, IP networking, Windows Server, and cloud printers. Excellent problem-solving skills and commitment to continuous learning. Strong interpersonal, verbal, and written communication skills. Ability to thrive in a team environment while working independently as needed. Demonstrated customer service orientation and empathy. Preferred Qualifications: Experience with VMware vCenter, Citrix XenApp, and enterprise datacenter hardware. Certifications in Microsoft Azure, M365, or related technologies. Advanced troubleshooting and system-level diagnostic skills. Experience with Dell servers or equivalent platforms. Familiarity with remote support tools (BeyondTrust, RDP, Configuration Manager, etc.). Knowledge of enterprise backup solutions. Scripting or programming experience. Experience with Team Dynamix ticketing system. Familiarity with ITIL/ITSM frameworks. Prior experience in a higher education environment. Special Information: Occasional evening and weekend work may be required. Periodic travel may be required to fulfill department and university-wide commitments. Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position. SUNY Empire provides employees with flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment. Additional Information: Rank/Salary: Programmer-Analyst, SL2 / $60,000-$65,000, dependent upon experience and qualifications. We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff. SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic. SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at . In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling . It can also be viewed online at our Safety and Security website . To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-8fa6928c28974d4ebb876f5d6aeb6259