42 jobs found

Duration 12 Months Contract Job Summary: The Service Desk Analyst provides frontline technical support to end users by handling help desk requests through phone and email. This role is responsible for troubleshooting hardware, software, connectivity, and application issues while ensuring excellent customer service and timely issue resolution. Key Responsibilities Respond to help desk requests and incidents via phone and email in a professional manner Create, update, and resolve tickets using the Footprints ticketing system Provide remote desktop support and troubleshoot end-user issues Perform password resets and resolve VPN connectivity issues Install, configure, and upgrade desktop software and applications Troubleshoot desktops, laptops, printers, and network connectivity problems Support RSA Key Fobs, Iron Key devices, video conference setup, and software installations Escalate unresolved issues to appropriate IT support teams Assist with support for enterprise and departmental applications Required Skills 4+ years of Service Desk or IT Support experience Strong remote phone support and troubleshooting experience Excellent written, verbal, and interpersonal communication skills Ability to work independently with minimal supervision Experience supporting Windows 10 and Microsoft Office/O365 Knowledge of MS Outlook, Intune, Webmail, and Cisco Jabber Experience with Active Directory, Active Roles, and Quest Password Manager Familiarity with SAP and Maximo password resets Strong troubleshooting skills for desktops, laptops, printers, tablets, and mobile devices Education Associate degree in Information Systems required Bachelor's degree preferred Location: Hybrid (3 days onsite & 2 days remote - White Plains NY 10601) About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

Job Description - System Operations Engineer (Production Support / Technology Operations Analyst - P1) Location: Charlotte, NC (Onsite) Contract: 12 months (possible extension/conversion) Job ID: 176622 Role Overview The System Operations Engineer (P1) is responsible for 24/7 production support in a high-availability banking environment. This role supports consumer-facing and internal applications by monitoring systems, troubleshooting incidents, resolving production issues, and coordinating with support and engineering teams. This is an advanced production support role, not a basic help desk position. Key Responsibilities Monitor applications, infrastructure, dashboards, and alerts in a Mission Control / Command Center environment Identify and troubleshoot production incidents before customer impact occurs Use ServiceNow to manage incident tickets, severity assessment, and escalations Perform issue remediation using runbooks and operational procedures Analyze logs and system metrics using Splunk and AppDynamics Troubleshoot application failures, batch job issues, and processing delays Support Linux servers and review system logs Work with Autosys for batch scheduling and job monitoring Use Oracle and SQL for data validation and issue investigation Coordinate with L2 support teams, platform teams, SMEs, and engineering teams Document troubleshooting steps, resolutions, and incident updates Handle multiple incidents in a fast-paced 24/7 production environment Required Skills Production Support / System Operations experience Linux troubleshooting and log analysis Splunk AppDynamics Autosys Oracle Database SQL ServiceNow Incident Management Monitoring & Alert Management Strong troubleshooting and analytical skills Good communication and documentation skills Preferred Experience Banking or Financial Services background Mission Control / Command Center support L1/L2 Production Support experience Advanced Help Desk or Desktop Support transitioning into Production Support Firehouse Schedule: Sunday, Monday, Tuesday Alternate Wednesday every two weeks 12-hour shifts Pay Range: $32 - $33 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Capgemini Government Solutions (CGS) LLC is seeking highly motivated Senior Data Analyst Consultant to join our team to support our government clients. The successful applicant will have the opportunity to create analyses, reports, and visualizations for our clients. The candidate will join our Data and Artificial Intelligence practice in the DC Metro Area. At Capgemini, we are committed to our staff's professional development and offer a wide range of training and educational resources. In addition to our internal learning sites, we partnered with Coursera and Degreed to offer our staff the latest courses from academic institutions around the world. Our practice leaders work with every team member to chart appropriate career paths and goals to ensure that we all stay innovative and transformative, which maximizes our ability to scale up our solutions, keep up with the cutting edge, and bring the art of what's possible to the Federal Government. Job Responsibilities As a Senior Data Analyst, you will: Provide business intelligence, data analytics, metrics, and reporting. Leverage various data management tools and applications, including but not limited to MS Excel, Access, Power BI, and Tableau, to create innovative reports, analytics, and visualizations. Translate policy and strategic initiatives into quantitative data analysis and investigative data research. Support process design, development, improvement, and implementation/user adoption. Support project management activities. Required Qualifications: U.S. Citizenship is required. Eligible to obtain and maintain Government Security Clearance. 10+ years of analytical data experience Bachelor's degree (BA/BS) in business intelligence, accounting, finance, information systems, computer science, statistics, information management, math, operations research, engineering, finance, business, analytics or similar field preferred. Advanced proficiency in basic desktop applications, including MS office (e.g. Microsoft Word, Excel and Power Point, etc.). Familiarity with visualization tools such as Power BI, Tableau, Tableau CRM, etc. Excellent verbal and written communication skills. Strong curiosity and ability to quickly improve efficiency and effectiveness in new tasks. Ability to multi-task and stay flexible in a dynamic work environment. Preferred Qualifications: Have current DHS, DOD, or DOJ clearance About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100k-$125k. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

About Arcticom, LLC Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Arcticom offers impressive performance that is routinely recognized with exceptional ratings and commendations tied to installation successes. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau. About this position: Functional Analyst - ELMS SME Location - Anchorage, AK The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities Analyze, decompose, and define functional requirements based on AF and DoD Supply Chain and Logistics business processes. Responsible for providing Product Owner(s) and product team members with analysis, surveys, and data gathering. Responsible for providing Product Owner(s) and product team members with corporate knowledge of processes and responsibilities of a USAF Equipment Specialist and Item Manager. Responsible for collaborating with other SMEs for data gathering, requirements review and prioritization, business process, and User Acceptance Testing. Responsible for attending and participating in daily team meetings, execute assigned workload, and work within project management tools i.e. JIRA, Confluence, etc. Consults/prepare briefings as required. Required (Minimum Necessary) Qualifications Education Requirements: Must have a bachelor's degree or 5-10 years' equivalent experience Level of Experience Requirements: Ten (10) years of USAF Supply Chain and Logistics knowledge. Hold or have the ability to acquire a government security clearance; requires U.S. citizenship. Must have a bachelor's degree or 5-10 years equivalent experience Knowledge, Skills, Abilities, and Other Characteristics Knowledge of applicable DoD logistics IT systems. Knowledge of applicable USAF logistics business processes. Knowledge of applicable DoD and USAF supply policies. Knowledge of requirements management processes and help desk support Ability to identify, analyze, and translate complex information; make appropriate judgements and evaluate options Strong collaboration skills. Ability to develop, prioritize and accomplish goals. Preferred Familiarity with the Air Force environment Familiarity with the Enterprise Logistics Management System and associated modules Supervisory Responsibilities This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job is performed in an office setting & telework environment with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Role Senior Analyst - User Platform Services (Virtualization) Duration - 12 Months Contract Location - Columbia SC Hybrid Role. Required Education Bachelor's degree Computer Science, Information Systems, or other job related field OR 4 years of job related work experience OR 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree Required Work Experience 7 Years specific knowledge of the technologies, products, and/or processes to be supported 3 Years directly supporting those technologies, products, and/or processes (may be concurrent) Team Overview End User Platform Services is a highly technical team that owns and evolves local and remote end user services, including: Citrix VDI VPN Intune Network printing Physical workstations For senior engineers, this role offers more than operations Opportunity to help shape platform strategy and long term technical vision Translating business capabilities into scalable standards and roadmap initiatives Required Technologies Citrix Virtual Apps & Desktops (On Prem & Cloud) XenApp/XenDesktop NetScaler StoreFront Windows Server Active Directory HA Performance tuning Security Secure Remote Access / Zero Trust Zscaler (or equivalent) VPN technologies Migration from legacy remote access models VDI & Endpoint Platforms Windows workstation platforms VDI integration Cross platform dependency awareness Enterprise Networking & Security Integration Firewalls Certificates TLS Access controls Traffic routing Security tooling as they impact endpoints and remote access Nice to Have Citrix Platform (Cloud & On Prem) Modernizing legacy Citrix environments LTSR upgrades StoreFront optimization Infrastructure reduction Secure Remote Access / Zero Trust (Zscaler, VPN) Designing and testing modern remote access patterns to replace or augment VPN/Citrix Endpoint & Virtual Workspace Technologies Integrating remote access solutions with workstation OS standards and VDI platforms

Why join this team Performs complex analysis to troubleshoot operational and application issues, particularly those involving third-party business applications in production. Supports operational activities for various business units across the organization and provides application support for a wide range of banking systems, while maintaining the Credit Union's commitment to delivering high-quality member service. This position is hybrid. NYC Salary Range: $82,000 - $92,000 annually: compensation is commensurate to geographic location. What you'll do • Regardless of seniority or role, uphold UNFCU's mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors. • Maintain detailed working knowledge of various Credit Union business processes and applications/systems to provide technical and operational assistance to UNFCU staff. • Assist in providing level I (Service Desk) support when request volume is high and address escalated tickets.• Acquire the knowledge of new applications or operational processes that are targeted to specific business units. • Monitor, assess, create, publish, and maintain documentation for any requested changes by the business units as well as notify all internal staff of requested changes.• Function as level II support for systems and applications administered, supported, or managed by the IT Application Management group.• Escalate incidents/potential problems to next level support or manager depending on nature of issue. • Supporting lending applications and system integrations to ensure seamless functionality. • Perform testing and validation of business functionalities to ensure accuracy and reliability. • Manage data mapping (XML/API) and reporting to support system integrations and business insights. • Assist with system installations and provide environment support to maintain stable operations. • Research and implement application/system parameters, versions and query designs, data access and table maintenance codes; develop procedures for maintenance and support of such. • Responsible for generating reports for management and staff from various database sources in an efficient manner.• Troubleshoot and resolve operations and application issues. • Perform various quality assurance and quality control aspects as they relate to the operations and applications within UNFCU such as identifying and documenting problems within operations and recommending solutions. • Post software updates, drivers, knowledge bases, and frequently asked questions resources on UNFCU Knowledge/Solution database to assist in problem resolution.• Post Operations Alerts and Service Alerts based on incident or request.• Provide various levels of support related to Business Continuity Planning for specific applications and business units. • Cross-train designated personnel for back-up purposes.• Participate in Credit Union training and development programs.• Attend vendor conferences and present findings to IT department and business units.• Follow UNFCU IT Service Management processes, policies and procedures.• Perform additional responsibilities as assigned • Critical system outages and system upgrades may require 24/7 coverage on short notice • Ensure compliance with federal and state laws and regulations and UNFCU's Code of Ethics & Business Conduct What we're seeking • Bachelor's degree in Management Information Systems or Computer Science.• Minimum 2 years of experience in a customer/IT help desk service environment.• Experience in mortgage and/or consumer lending.• Understanding of loan lifecycle processes.• Intermediate SQL skills.• Experience with system testing and production support/analysis. • Experience in banking, financial services, or operations, including supporting software applications and systems.• Strong technical skills with databases and reporting; familiarity with ITIL principles preferred. • Strong analytical and problem-solving skills with excellent communication abilities and the capacity to manage multiple initiatives simultaneously. What makes you stand out • Experience with lending products, including mortgage and consumer loans. • Strong communication skills with solid SQL proficiency • Knowledge of MISMO XML standards • Experience with API message mapping • Proficient in Acrobat Pro and forms mapping • Exposure to Windows Server maintenance Who we are UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.

Clinical System Analyst Job Number: 26-00082 Use your skills where innovative technology solutions begin. ECLARO is looking for a Clinical System Analyst for our client in Far Rockaway, NY. ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity! Position Overview: The Clinical System Analyst for Ambulatory Services plays a critical role in ensuring the effective implementation and ongoing support of clinical information systems within Ambulatory Services. This position requires a strong understanding of both IT and clinical processes, with a focus on Ambulatory Services specific workflows and requirements. Responsibilities: Provide Analyst support for Athena One Athena Health software, includes updating templates, order set, creating profiles, access, integrations and interfaces requirements. Provider Athena training; train all physicians, residents, clinical and non-clinical staff. Coordinates testing, implementation, optimization, upgrades, support, and maintenance of clinical systems. Perform function and system testing and assist in parallel, integrated, and usability system testing. Carry out methodical execution of test plans. Develop thorough test data and scenarios, coordinate efforts with others as needed and review test results with department leadership. Perform analysis related to understanding, reviewing, interpreting, and documenting current workflow in clinical settings as well as understanding the impact on electronic systems. Based on analysis, plan for and accommodate the impact of system changes and enhancements. Educate staff on new release changes. Provide recommendations and guidance with regard to streamlining efforts and best practices within limitations of information technology capabilities and standards. Collaborates on implementation of new software installations, upgrades, and integration. Participate in the evaluation and selection of proposed new technology, products, and system changes. Identify and define required system modifications and / or enhancements to improve existing systems. Provide implementation, and post implementation support; interact with clinical staff and vendors. Provide help desk support; providing daily assistance with application issues and software troubleshooting. Participates in I.S. on call rotation. Collaborates with Informaticists to optimize clinical system processes by creating workflow analysis and redesign. Collaborates with Report Writers to assist in the design of reports and data files. Act as a liaison between I.S., Software vendors, clinical departments, and end-users maintaining a current knowledge of customer ongoing needs and issues, current procedures, and use of information systems. Work independently and in a group as an IT Lead, prioritize tasks and respond appropriately to urgent needs or requests while meeting deadlines in a largely project-oriented work environment. Travel to multiple sites to address any workflow issues or changes with staff. Utilize good written and oral communication skills in carrying out own position responsibilities, tasks and activities, including all phases of documentation, interactions with vendors, users, co-workers, and management staff. Provide an appropriate and timely level of information to each as required. Perform other tasks as requested and other duties as required by the position. Required Qualifications: Minimum of 5 years' experience supporting Athena One Athena Health software required. Prior experience managing Athena One Athena Health software implementations and upgrades. Must have the ability to manage multiple projects and tasks at various stages of development. Must be able to demonstrate a high degree of independent access to confidential patient and organization information and must be able to handle such information appropriately. Use of standard Office applications are required for this position. Project Management and presentation software experience, preferred. Demonstrate ability to exercise good judgment and solve problems independently. Demonstrate the ability to handle multiple projects simultaneously, demonstrating initiative, creativity, resourcefulness and flexibility, including team leading and project management duties. Demonstrate knowledge of Clinical Operations. Ability to analyze information to form logical and consistent conclusions, and to communicate the logical process to end-users and co-workers. Demonstrable experience with software modules such as MS Office Suite, Windows Current Version, and general knowledge of report writing. BS, BA in Computer Science / Information Technology MS, MBA, preferred Must have ability to manage multiple projects and task at various stages of development. Must be able to demonstrate a high degree of independent access to confidential patient and organization information and must be able to handle such information appropriately. Project management and presentation software, preferred. Decision Making: Must demonstrate good organizational skills and ability to set priorities. If hired, you will enjoy the following ECLARO Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Jeanine Hastings Jeanine Hastings LinkedIn Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution. JOB DUTIES/RESPONSIBILITIES Duty 1: Maintain and update documentation and knowledge base articles for job duties and responsibilities Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc. Duty 3: Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc. Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups Duty 5: Utilizes change management process for all system changes Duty 6: Communicate to management on status of problems and recommend improvements to systems Duty 7: Document, maintain, upgrade or replace hardware and software systems Duty 8: Maintain assets in asset management applications. REQUIRED QUALIFICATIONS Associate's degree in computer science, technical/vocational training or equivalent work experience 1+ years of customer support in a technical field 1 to 3 years of technical support experience Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch The ability to work independently as well as in a team environment Ability to be on call Well-developed communication, organization, and customer relations skills Strong technical skills A positive attitude and a professional appearance Ability to create and maintain operating system images Knowledge of software and operating system deployments utilizing automation, helpful Positive service-oriented interpersonal and communication skills required. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS A+ Certification preferred Microsoft Certified Desktop Support Technician Certification preferred PHYSICAL DEMANDS Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. This position is required to lift up to 50 lbs.

About Mastery: Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. At Mastery, we're on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated. Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact. Position Summary: The Data Systems Analyst (DSA) is responsible for configuration, maintenance, and user support of Mastery's academic and administrative data systems. The DSA ensures that systems effectively support the organization's operational and analytic needs, while maintaining data accuracy and consistency. This role provides front-line user support, develops documentation, and delivers training to ensure correct and consistent system usage. The DSA is a member of the Mastery Charter Network Support Team and reports to the Senior Director of Technology. The Technology department's mission is to ensure consistent and effective delivery of information systems across the Mastery network. Duties and Responsibilities: Provide front-line user support, including training and help-desk services. Maintain Mastery's information systems (e.g., student information system, gradebooks, assessment platforms, HR, and IEP management software). Support the implementation and rollout of new systems and initiatives. Lead or assist with ongoing operational tasks, including student scheduling. Assist in producing recurring analyses, reports, and dashboards. Support data quality efforts by helping to develop and enforce data entry standards and protocols. Conduct regular quality assurance checks on data across Mastery's information systems Qualifications: Familiarity with database platforms such as MS Access and SQL Server. Strong analytical skills with exceptional attention to detail. Ability and motivation to troubleshoot issues and resolve user-reported problems. Experience with Microsoft Excel and a desire to expand Excel proficiency. Results-oriented, flexible, and committed to problem-solving. Passionate about contributing to high-quality educational experiences for students. Effective organizational and interpersonal communication skills. Education and Experience: Degree in Science, Math, MIS or Computer Science or equivalent professional experience Experience working in a K-12 education environment and familiarity with K-12 software/databases is preferred. Prior experience providing front-line user support and training a plus but not required; strong desire to work with end users is essential. Other Requirements: Ability to physically perform the essential duties of the role as outlined above, and to work in the environmental conditions required, such as traveling to network campuses, monitoring and interacting with students, in-person facilitation of trainings, etc; This role may require frequent travel between multiple locations. Reliable transportation is essential to fulfill job responsibilities. Salary and Bonus Information: External candidates hired for this role are eligible for a $3,000 signing bonus! Data Analysts at Mastery can expect a starting salary between $68,000 - $81,000, based on education and experience, with opportunities for growth as your career progresses. Each offer is made in alignment with Mastery's compensation philosophy and commitment to pay equity, ensuring fairness and consistency across our team. Disclaimer: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist Mastery's Talent Acquisition Team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Mastery's Benefits Package: We offer a full benefits program and opportunities for professional growth. Some of our most popular benefits include our 403(b) retirement plan for PA employees (with a 5% match from Mastery for full-time employees), enrollment in the State of New Jersey Pension Plan for NJ employees, a robust Employee Assistance Program, mental health and counseling programs, an annual Professional Development Fund, and discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as access to the HealthAdvocate Helpdesk to help you navigate various benefits-related topics. Please go here to see all of our Benefits offerings! Annual Calendar: As you plan to make Mastery your new work home, please feel free to review our calendar here. We like to think our calendar is a benefit of working here too! Why You Should Apply: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. Mastery may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Job Title : Desktop Technician / Desktop Support Technician Location : Clark, NJ 07066 Duration : 12 Months Shift Details : On-Site Description: We are seeking an experienced and customer-focused Desktop Support Analyst where you'll be the main IT contact for employees at an on-site IT kiosk. You'll provide hands-on support and solve technical issues while delivering a great customer experience. What You'll Be Doing: Provide face-to-face IT support for walk-in employees Troubleshoot hardware, software, and connectivity issues Set up and configure laptops, desktops, mobile devices, and AV equipment Support tools like Windows, Mac, Office 365, Teams, Adobe Manage user accounts (Active Directory / O365) Handle and track issues using ServiceNow ticketing system Support conference room tech, printers, and network basics Act as a go-to person for Level 1 team escalation and mentoring What We're Looking For: 3-5 years of desktop support experience (Level 2 preferred) Strong knowledge of Windows, Mac, and Office 365 Experience with ServiceNow or similar ticketing tools Good understanding of basic networking (Wi-Fi, TCP/IP) Someone who is customer-focused, patient, and communicates clearly Organized and able to handle multiple issues in a fast-paced environment

TCI has an immediate need for anIT Service Desk Analystin Louisville, KY. This is a contract opportunity and not available for Corp2Corp. SUMMARY The IT Service Desk Analyst will support a global help desk team to ensure that the computer users receive appropriate assistance with technology related incidents and questions. Core support hours are 9:00 a.m. to 6:00 p.m. EST (lunch hour included). Must be flexible to work other hours. RESPONSIBILITIES Ensure that all trouble calls are answered in a prompt, courteous and accurate fashion. Follow up on closed trouble calls to ensure the user is functioning effectively. Escalates trouble calls to appropriate second level resources or to Service Desk leadership as necessary. Tracks all calls in service management tools. Looks to identify patterns that may indicate either a systemic problem or a deficiency in training. Ability to support MS Office/Office 365 (Word, Outlook, Excel, and PowerPoint). Occasionally, assists trainers with the delivery of scheduled training classes. Assist in training provided to new hires on the standard suite of software products. Image laptops and coordination of workstation moves, installations, PC replacements. Setup and maintenance of users' mobile devices, specifically Android and iOS devices; Supports scheduled maintenance windows and assistance with system emergencies (i.e., power outages). Assists clients and visitors to the office with laptop access and printer installations in conference rooms, visitor offices and support of video conferences and audio/visual technology for meetings. Diagnoses of PC/system/network problems and troubleshooting. REQUIREMENTS 2+ years of Service Desk, Help Desk, or IT Support experience. Minimum one (1) year of work experience providing technology support in a large company (1,000+ employees). Proven experience in troubleshooting Windows 7/10 desktop and laptop systems and using Active Directory. Strong knowledge of Active Directory, Microsoft Office (Outlook, Word, Excel and PowerPoint), Office 365. Strong understanding of Zoom/MS Teams, NetDocuments, SCCM. Knowledge of mobile devices (Android and iOS devices and/or Blackberry). Knowledge of Windows administration with experience in troubleshooting minor networking problems. Excellent verbal communication skills and strong computer troubleshooting skills. Work is on-site only. Core support hours are 10:00 a.m. to 7:00 p.m. EST (lunch hour included). Must be flexible to work other hours. DESIRED (nice-to-have) SKILLS College degree is preferred. Experience can be substituted for a degree. Experience using ServiceNow ticketing system ishighlypreferred.

Current UC employees must apply internally via SuccessFactors Next Lives at the University of Cincinnati Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu . UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success. Job Overview Perform professional level technical and analytical support in the daily operations of the University of Cincinnati Police Division. Assist all Division personnel in a timely manner in the collection, collation, analysis, and dissemination of the data collected including, but not limited to, crime, arrests, calls for service, and traffic data. Essential Functions Analyze data from various sources and makes detailed analyses to determine specific crime patterns. Assist the Police Division's staff in selecting and accessing computerized information through the Regional Computer Center that will aid them in their replies to citizens' questions and complaints. Identify and report statistical data related to officer performance. Work with Command Staff to identify, analyze and assess critical problem-solving projects. Design computerized reports for Division use from data generated by the Computer Aided Dispatch (CAD) system in the Communications Section. Provide requested information and assists media personnel through the Public Information Office with the requested information. Confer with Division and surrounding law enforcement personnel to gather and exchange information for analysis and presentation. Assist Division members in problem solving using available data. Provide technical level administrative crime analysis assistance to Command Staff. Provide analysis of crime, arrests and calls for service in support of Police Division mission and goals. Collect, compile and analyze information from various sources on a variety of special topics. Compile reports and generate maps. Maintain the continual development, creation, maintenance, and enhancement of the Public Safety Portal (PSP) intranet-based application data warehouse with automatic data feed and a front-end for user interaction. Maintain the continual development, creation and maintenance of automated administrative processes, including police inspections, police contact cards, police & administrative documents, daily police lineups, and the problem-solving tracking system. Maintain the continual development and creation of the risk assessment desktop application for on-campus events that allows users to create a comprehensive list of needs based on event characteristics. Maintain the continual development and automation of several processes including emails for dispositioning early warning system documents for department human resources, daily emails detailing the City of Cincinnati Police Department crime reports in the university area and emails to university stakeholders detailing reported incidents related to mental health. Prepare written materials to communicate Division activities and programs for internal and external distribution. Act as a resource to persons, including citizens with inquiries about Division statistics, activities and services. Compile, calculate, maintain, and review Division monthly executive information summary. May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.). Perform related duties based on departmental need. This job description can be changed at any time. Required Education Bachelor's Degree in Criminal Justice, Criminology, Public Administration, Computer Science, Police Science, Mathematics, Statistical Analysis, Information Management, or related field. Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement. Required Trainings/Certifications Must be able to obtain certification to gain access to NCIC, LEADS, and RCIC (national, state, and regional crime systems). Must pass background investigation and no criminal record. Must have a current valid state operator's license with acceptable driving record. Required Experience Must have a minimum of 1 year of experience in crime analysis/research and/or intelligence analysis/research Experience with software development, database administration and scripting for automation. Additional Qualifications Considered Four (4) years of related experience in law enforcement Knowledge of and experience with the following: PHP, HTML, CSS, JavaScript, MS SQL Server, Oracle, PostgreSQL, Node/ElectronJS, Python, R, Bash, Powershell, Windows Server 2012 thru 2021, LINX (ubuntu), MAC OS. Physical Requirements/Work Environment Sitting - Continuously Repetitive hand motion (such as typing) - Continuously Hearing, listening - Often Talking - Often Standing - Often Walking - Often Climbing stairs/ladders - Often Bending - Seldom Stooping - Seldom Kneeling, squatting - Seldom Crouching - Seldom Reaching overhead - Seldom Lifting - up to 20 pounds - Seldom Compensation and Benefits UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include: Salary/Hourly Pay Rate Information: Comprehensive Tuition Remission UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university. Robust Retirement Plans As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position. Real Work-Life Balance UC prioritizes work-life balance with a generous time-off policy, including: Vacation and sick time 11 paid holidays and additional end-of-year paid time off (Winter Season Days) 6 weeks of paid parental leave for new parents Additional Benefits Include: Competitive salary based on experience Comprehensive health coverage (medical, dental, vision, prescription) Flexible spending accounts & wellness programs Professional development & mentorship opportunities To learn more about why UC is a great place to work, please visit our Careers Page . UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click here for a list of acceptable documents. Important : To apply you must create a profile and submit a complete job application through the UC applicant portal . We are unable to consider "easy apply" applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at . Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans. REQ: 102423

General Notes Dell Medical School is seeking a Senior Finance Business Analyst. Purpose The Senior Finance Business Analyst is an advanced individual contributor who supports operational and financial performance across the Department of Psychiatry & Behavioral Sciences, working directly with the Texas Child Mental Healthcare Consortium budgets (TMHCC). This role leads complex financial and operational analyses, develops advanced reporting tools and dashboards, and drives strategic planning and process improvement initiatives. The Senior Finance Business Analyst will support and manage high level budgets including but not limited to managing state funds. Responsibilities Leads Financial Analysis and Budget Oversight Oversees financial performance monitoring across assigned programs. Conducts complex variance analysis and identifies financial risks and opportunities. Presents and orients leaders to financial analyses, budgets and forecasts. Validates transaction coding and ensures compliance with financial policies. Partners with finance and program teams to support budget development and forecasting. Provides final review of external reports, effort verification, change requests and letters of support. Advises leadership on budget alignment and resource allocation. Drives Operational Process Improvement Leads initiatives to streamline workflows and improve operational efficiency. Conducts root cause analysis and recommends corrective actions. Designs and implements process improvement frameworks. Develops workflow models and performance metrics. Documents process improvements and maintains records of changes and outcomes. Develops Advanced Data Reporting and Automation Tools Designs and maintains complex dashboards using MS Power BI or similar platforms. Automates recurring reports and data workflows to improve efficiency and collaborates with those who may also be interested in supporting automation efforts Synthesizes data from multiple systems to support decision-making and assists leadership in anticipating downstream impacts, such as contract terms, funding splits, FTE proration, and similar. Ensures data accuracy, consistency, and compliance with governance standards. Provides actionable insights through advanced analytics and visualization. Leads Strategic Planning and Program Evaluation Builds financial models to support long-term planning and strategic initiatives. Conducts scenario analysis and forecasting for departmental growth. Collaborates with program partners and leadership to align budget and financial analytics with organizational goals. Supports program reviews and performance evaluations. Advises on strategic resource optimization. Oversees Program Financials Leads budget development for programs. Monitors program financial performance and compliance. Prepares financial documentation for program reporting and audits. Collaborates with administration and operations on programmatic alignment Tracks effort reporting, allowable expenses, and regulatory requirements. Facilitates Stakeholder Engagement and Communication Communicates complex findings and recommendations to senior leadership. Independently seeks solutions and clarifies uncertainties without relying on supervisor guidance or needing step-by-step support. Leads cross-functional meetings and workshops to gather requirements and align on payment and/or other needed budget and financial documentation. Serves as a liaison between programs, pillars finance, and the medical school. Escalates issues and ensures timely resolution of analytics deliverables. Consistently follows up with external partners, including vendors and contractors, ensuring all matters are addressed thoroughly and resolved promptly to drive initiatives forward. Builds collaborative relationships across the organization. MARGINAL OR PERIODIC FUNCTIONS: Participates in enterprise-wide strategic initiatives and task forces. Supports training and mentoring of junior analysts and staff. Contributes to program proposal development and financial planning. Assists with vendor negotiations and contract evaluations. Attends industry conferences and professional development events. Performs related duties as required. KNOWLEDGE/SKILLS/ABILITIES Strategic Agility Sees ahead clearly and anticipates future consequences and trends. Builds long-term financial models to support strategic goals. Aligns analytics with organizational vision. Analytical Thinking / Decision Quality Makes sound decisions using data, experience, and judgment. Conducts complex variance and scenario analysis. Synthesizes data from multiple systems. Prioritizes high-impact recommendations. Business Insight Understands how organizations operate and generate value. Identifies cost-saving opportunities. Aligns financial analysis with operational goals. Evaluates market and internal performance trends. Manages Complexity Analyzes multifaceted problems and synthesizes solutions. Leads cross-functional analytics projects. Integrates financial, operational, and compliance data. Balances competing priorities in dynamic environments. Communicates Effectively Tailors communication to different audiences.Exhibits and maintains a customer service mindset. Presents findings to senior leadership. Facilitates stakeholder engagement. Writes clear and actionable reports. Plans and Aligns Organizes work to meet strategic objectives. Develops project timelines and deliverables. Maintains timeliness when issues are time sensitive and operationally consequential Aligns reporting tools with department goals. Anticipates resource needs for initiatives. Tech Savvy Power Excel user - highly skilled in Excel .Adopts and applies new technologies effectively. Automates reporting workflows. Uses MS Power BIand ERP systems for analysis. Troubleshoots and optimizes data tools. Required Qualifications Requires a Bachelor's Degree in Business, Finance, Accounting, or related field with at least 5 year(s) of experience in relevant experience in financial analysis, business operations, or data analytics. Demonstrated proficiency in MS Excel. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Master's Degree in Business Administration, Finance, or related field with at least 7 year(s) of experience in healthcare, academic, or research setting. Experience with MS Power BI, SQL, ERP systems, and financial modeling. Familiarity with sponsored projects, clinical trials, and outpatient clinic operations. Experience and firmiliarity with State of Texas Comptroller guidelines and similar. Microsoft Power BI Data Analyst Professional Certified. Tableau Desktop Specialist. Project Management Professional (PMP). Certified Business Analysis Professional (CBAP). Certified Public Accountant (CPA) or similar financial cred Salary Range $70,000 + depending on qualifications Working Conditions Standard office equipment. Repetitive use of a keyboard. May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others. Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Metro Water Recovery in Denver, CO - a nationally recognized leader among clean water utilities, provides wastewater conveyance and treatment services for more than 2 million people in the Denver Metro area. At Metro, we help you be your best so we can do our best. You will join a team that offers stability, flexibility, and the opportunity to make a difference. We take pride in being part of an industry-leading team who serves the community by protecting the region's health and environment. Description Provides first response to IT support issues. Collaborates with IT staff to support users. Provides a wide range of support regarding laptops, desktop PCs, Zero Clients, VMWare Virtual Machines, and a variety of applications including Office 365 and Adobe. Works under the general direction of the IT Service Delivery Manager. Examples of Duties Responds to IT support calls or tickets entered by users in a timely manner. Sets up IT equipment for users such as laptops or desktops. Provide day to day support for hardware and applications including installations, upgrades, and troubleshooting. Collaborate with IT members to implement new projects and support business objectives. Performs other duties as assigned. Qualifications Knowledge/Skills/Abilities Knowledge of: Windows operating systems Basic computer and technology configuration MS Office software TCP/IP Skilled at: Troubleshooting technology related issues Following instructions and technical information Utilizing technology to share resources and information Ability to: Effectively communicate verbally and in writing. Establish and maintain effective working relationships with other employees. Document procedures and update them as needed. Perform effectively in a collaborative team environment. Analyze and solve problems Education High School graduate or G.E.D. Working Conditions Typical Work Environment Variety of floor surfaces including concrete, gravel, asphalt, dirt, tile, loose stones, uneven surfaces, slippery surfaces, and wet surfaces; Inside environment; Outside environment all year in all weather conditions and temperatures; Chemicals; Lighting conditions including natural light, fluorescent, head lamps, incandescent, and low light; Vibration; Moving equipment; Work in Clustered Spaces Body Position Demands Standing; Walking; Climbing stairs; Climbing ladders; Reaching forward and overhead; Balancing; Object handling; Simple hand/ Firm hand grasping; Operating controls; Sitting; Stooping; Kneeling; Crouching; Crawling; Typing; Fine hand coordination Physical Demands (max forces are expected to be infrequent) Max Weight Lifted: 59 lbs (117 lbs/2 person lift) Max Weight Carried: 59 lbs (117 lbs/2 person lift) Max Force Pushed: 65 lbs Max Force Pulled: 65 lbs Sensory Requirements Wide field of View; Perception - Spatial; Vision - Near; Depth Perception; Perception - Form; Feeling with fingers; Speaking; Vision - near and far Metro Water Recovery is an Equal Opportunity Employer. Applicants for employment with Metro Water Recovery must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. Employment Type: Full Time Salary: $28 - $38 Annual Bonus/Commission: No

Hours of Work : 8-5 Days Of Week : M-F Work Shift : Job Description : Your Job: In this highly technical, fast-paced, and challenging position, you'll collaborate with multidisciplinary team members to provide the very best care for our patients. The Epic Analyst supports many users and departments within the healthcare system. Your Job Requirements: • Bachelor's degree in Information Systems or related field is preferred. • 1-4 years of healthcare IT experience is required. • Epic certification and one or more years working with Ambulatory is strongly preferred. • Functional knowledge of EHR software • Proficiency in MS Office applications • Demonstrated customer service skills • Previous experience in healthcare is preferred • Familiarity with medical codes and terminology is very helpful. • Ability to effectively work cross-functionally with other application teams • Ability to communicate clearly Your Job Responsibilities: The Cadence & Hello World Epic Analyst is a highly technical, fast-paced, and challenging position. You'll collaborate with multidisciplinary team members to provide the very best care for our patients. The Cadence & Hello World Epic Analyst supports the functionality of Cadence modules for Methodist outpatient community offices. This position requires knowledge of Epic Cadence/Hello World application build and maintenance of the system. Bachelor's degree in computer science, Information Systems, or related specialty, and/or equivalent experience. Epic Cadence and Referrals Certification is required and one or more years working with Cadence application is strongly preferred Hello World badge is required Ability to communicate effectively, orally, and in writing with various levels of staff Ability to effectively work cross-functionally with other application teams Ability to work as a team player Ability to work independently Proficiency in MS Office applications Effective organizational and time management skills. Work closely with public; ability to retain composure, interact with tact Work Experience: 1+ years as an Epic analyst Works with confidential patient information Plan, design, test, implement, support, and maintain functionality related to Cadence and Referrals applications Demonstrates ability to manage many jobs at one time, balancing resources, priorities, deadlines and time. The work is highly technical, and the incumbent is often required to work independently. Demonstrates ability to personally complete all aspects of a project. Understands and is able to articulate user needs, problems, and determines feasibility of solutions. Uses clinical knowledge to assist in supporting clinical applications. May be called upon as a technical resource for other project teams. Communicates with project leaders, other analysts, clinical leadership and users to develop system requirements. Develops design specifications, implementation of new functionality and/or features in the software including, but not limited to reports, database dictionaries, or scripts. Mentors team members as necessary and informs leadership team of all events pertaining to the operations of assigned applications and projects. Maintains current, detailed system documentation for assigned application Strives to achieve accurate, reliable, and timely service Stay abreast of functionality improvements in new versions and testing during upgrades and take advantage of available resources to improve knowledge and understanding of the system Test new releases and apply specialized knowledge and experience to the process to ensure that version upgrades function smoothly Provision security roles for supported end users Manage help desk tickets, phone calls, emails, etc. Take initiative for your professional growth Be engaged and eager to build a winning team Other duties as assigned General Job Summary: Working collaboratively with users of the Clinical Information System, will be responsible for coordinating aspects of support, maintenance, and evaluation of the Clinical Information Systems. Serves as a resource person for the daily operational issues of the hospital's clinical systems. Interacts with users sharing knowledge and skills. Essential Duties and Responsibilities: 1. Act as a Clinical liaison between IS Department and Patient Care Areas. With assistance from the IS Education Coordinator, develop education literature and training programs for the clinical applications. Provide education to clinical staff regarding Information System's clinical applications. (40%) 2. Act as the IS project leader for new implementations and updates to IS' clinical applications. Collaborate with the clinical staff involved in implementations, training and support in coordinating evaluation of development efforts, in planning pilot and full implementations of new CIS features, and in processing user feedback and requests. (25%) 3. Maintain a detailed understanding and working knowledge of the current CIS, its functions and its relationship to other information systems within the enterprise; as well as maintain membership on, or consultation to, committees, work groups, or task forces as needed to communicate and facilitate the ongoing progress of the development, implementation, and revision of the CIS. (20%) 4. Assist clinical staff in identifying cause and solution to computer issues while providing cross-training for other members of the IS staff with regard to clinical information systems. (5%) 7. Perform other duties as required or assigned. (3%) Job Relationships: Reports to: Director of Epic Applications, Application Team Lead, and VP of Epic Information Systems Supervises: None Minimum Knowledge, Skills and Abilities: 1. Prior experience in healthcare environment 2. Demonstrated ability to function well under pressure • Plan, design, test, implement, support, and maintain functionality related to Ambulatory • Create, test, and document new build, workflows, changes, etc. • Assist other application teams in the assignments of security roles and troubleshooting of security issues • Manage help desk tickets, phone calls, emails, etc. • Always look for ways to improve the patient experience • Take initiative for your professional growth Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: Great Place to Work Certified Glassdoor's Best Places to Work 2025 & 2026 Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026 TIME's Best Companies for Future Leaders 2025 & 2026 Newsweek's America's Most Admired Workplaces 2026 Glassdoor's Best-Led Companies 2025 Fortune Best Workplaces in Health Care 2025 Military Friendly Gold Employer 2025 Becker's Hospital Review 150 Top Places to Work in Healthcare 2025 Newsweek's Americas Greatest Workplaces 2025

Hours of Work : 8-5 PM Days Of Week : Monday-Friday Work Shift : 8X5 Day (United States of America) Job Description : Job Requirements: Bachelor's degree in Information Systems or related field is preferred. 5+ years of healthcare IT experience is preferred Epic certification is required and 5 + years build experience within the Hospital Billing Epic module is required Functional knowledge of EHR software Proficiency in MS Office applications Demonstrated customer service skills Billing workflow knowledge Ability to effectively work cross-functionally with other application teams Ability to communicate clearly Job Responsibilities: Plan, design, test, implement, support, and maintain functionality related to the Professional Billing Epic module Create, test, and document new build, workflows, changes, etc. Manage multiple jobs at one time, balancing resources, priorities, deadlines and time. Assist other application teams in understanding user needs and problems in order to determine feasibility of solutions. Mentors team members as necessary, and informs leadership of all events pertaining to the operations of assigned modules and projects. Manage help desk tickets, phone calls, emails, etc. Always look for ways to improve the patient experience MUST BE LOCATED IN DFW AREA Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: Great Place to Work Certified Glassdoor's Best Places to Work 2025 & 2026 Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026 TIME's Best Companies for Future Leaders 2025 & 2026 Newsweek's America's Most Admired Workplaces 2026 Glassdoor's Best-Led Companies 2025 Fortune Best Workplaces in Health Care 2025 Military Friendly Gold Employer 2025 Becker's Hospital Review 150 Top Places to Work in Healthcare 2025 Newsweek's Americas Greatest Workplaces 2025

Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue. Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. Proactively identify and take steps to resolve or eliminate recurring incident types. Participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency. Summary/Objective Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously into the case management system. Monitor tickets generated by Case Management Systems for critical problems; perform first-level troubleshooting to diagnose issues and escalate to the appropriate provider. Monitor and enforce system security guidelines for all clients. Create user accounts and access rights for clients when applicable. Administer, configure, and maintain Microsoft Windows Server environments, ensuring optimal performance, security and reliability. Collaborate with IT team members to monitor, manage and troubleshoot M365 services including Azure, EntraID and Intune Assist with administering M365 services such as Exchange online, Sharepoint, Azure and other related applications Provide exceptional customer service to all clients. Proactively support and maintain effective user relationships by educating clients on system operations and applications. Utilize all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity. Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies to provide technically accurate solutions to customers. Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems Administrative management of Web services such as IIS and Apache Ability to create new and manage email accounts in M365. Basic administrative support of databases such as Microsoft SQL and MySQL Work with a variety of proprietary customer applications for implementation and perform upgrades as required. As necessary, work with application support team for full resolution of any issues. Assist to develop internal documentation and procedures related to specific customer environments. Participate in after-hours (24 7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support) Participate in duties as assigned such as application support, patch management, client support activities, etc. Position Type/Expected Hours of Work Position is typically Monday through Friday, 8am to 5pm Eastern. Work time must be flexible for occasional outside normal business hours work based on client demand or need. Participation in an on-call schedule that is estimated to be one week on, six weeks off (on average). Travel Limited travel to/from the data center and/or client locations. Requirements: Competencies Proficient with wide range of technologies (Microsoft, Citrix, VMWare, Hyper-V, etc.) Working knowledge of PC's, operating systems, applications, networks, and hardware concepts Customer focused Understanding of IT processes and procedures concepts Excellent troubleshooting capabilities Monitoring of server performance and troubleshoot problem areas as needed Basic understanding of M365 environments including, Azure, Entra ID, Intune, and others. Strong analytical and problem-solving ability to effectively prioritize and execute tasks Good written, oral, and interpersonal communication skills Ability to work within an on-call rotation as well as nights and weekends Highly self-motivated and directed with keen attention to details Ability to work both independently and in a collaborative team environment Ability to grow and learn new technologies Willingness to learn, maintain, and sustain current and new technology related certifications and trainings, as offered or required Required Education and Experience 5+ years of experience with case management, troubleshooting, and service desk support. Minimum of High School Diploma Required Certificate and/or bachelor's degree in technology preferred PIa3ffc8d5-

Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Job Title: Network Analyst - Networking & Operations/Information Technology - Central Services Site: : Yosemite Community College District/Central Services Salary Range / Other: $7,516 to $9,591 per month- Range 50 ( Classified Salary Schedule) Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step. Workplace: Central Services/Modesto Junior College; Modesto, CA 40 hours per week, 12 months per year Monday through Friday: 8:00am - 5:00pm (Some evening and weekend hours may be required) Benefits : The District currently pays for a health options for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid. The estimated cost of District provided benefits (health, dental, vision, and life) is $24,408 annually. Job Description: DEFINITIONUnder direction, performs moderately complex professional information technology duties related to network design, development, installation, analysis, testing, implementation, documentation and maintenance; participates in complex cross functional network-related projects; facilitates network interfaces with data communications and database systems; assists users with questions regarding network operations and procedures; and performs related work as assigned.DISTINGUISHING CHARACTERISTICSThis is the full working, journey-level analyst class in the Network Systems Series within the Yosemite Community College District (YCCD). Incumbents in this class perform the full range of moderately complex professional analytical duties emphasizing network design, development, installation, analysis, testing, implementation, documentation and maintenance, as well as the network troubleshooting and administration. Incumbents utilize professional knowledge of network systems and technology to make decisions and complete assignments.SUPERVISION RECEIVED AND EXERCISEDIncumbents in this class work under the direction of a manager or senior manager, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures. Incumbents plan and/or determine specific procedures or equipment required to meet assigned objectives and solve non-routine problems, referring only unusual matters to a supervisor.An incumbent in this class does not directly lead or supervise other full-time employees, but may assign, direct and/or monitor the work of subordinate full time, part time, and/or student employees on a project or assignment basis. Minimum Qualifications: MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Knowledge of: Network principles, protocols, concepts, practices and terminologies. Principles and practices pertaining to the following areas: TCP/IP, Gigabit/Fast Ethernet Switches, IOS, LAN, VLAN, WAN, HSRP, OSPF, H.323, SNMP, 802.1X and 802.11x, Wi-Fi, PIX Firewall, Cisco VPN, T1, DS3, FDDI, RADIUS, TACACS+, Network intrusion detection/prevention, Traffic Analysis, packet tracing, security implementation, network design, network performance analysis, troubleshooting and analyzing network packets using various networking tools. The use of various Cisco networking devices. Principles and methods of administering OS architectures such as Unix, Linux, Macintosh and Microsoft Server systems and their administrative requirements. Contemporary business software, including database and report writing software. Methods, techniques, and procedures of modern computer and computer programming design, development and implementation. Professional methods and techniques of network and information system troubleshooting, maintenance, development, enhancement, and testing. Ability to: Participate in the design and implementation of complex network systems using provided documentation and on-the-job effort. Prepare flow charts and documentation pertaining to design steps and logic with speed and accuracy. Analyze network needs and problems, and develop clear and logical solutions. Participate in complex information technology projects, including vendor communications and equipment procurement. Prepare documentation and operating procedures in a clear and concise manner. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. Education and Experience: Education and Experience: Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are: Education: Possession of a bachelor's degree from an accredited college or university, with major course work in computer science or a closely related field. Experience:One year performing professional information technology duties that emphasized network design, development, installation, analysis, testing, implementation, documentation and maintenance. Example of Duties: ESSENTIAL DUTIES Provides moderately complex professional support duties related to the design, implementation, maintenance and monitoring of the District's network infrastructure. Installs, configures and maintain network infrastructure devices that include, but are not limited to hardware firewalls, routers, switches, concentrators, and DNS/DHCP servers; installs and configures server and personal computer hardware, software, programs and applications as needed to support network activities. Implements approved security procedures. Analyzes network functions to identify reliability and efficiency issues; monitors servers and network equipment for response time, problem prevention, performance and resource utilization; implements actions to overcome result deviations. Assesses network security risks and implements proactive measures to maintain network integrity. Participates in complex network expansion and development projects and may serve as project coordinator on moderately complex projects; evaluates and recommends network software and hardware solutions; communicates with vendors and/or other agencies to gather information; researches options and analyzes costs/benefits issues; analyzes integration issues; determines requirements for new equipment installation; prepares reports and recommendations regarding the purchase of hardware, software and peripherals and coordinates purchasing activities as assigned. Assesses institutional needs and recommends new technologies to provide analysis and solutions needed for the District network; evaluates and recommends equipment, tools, and utilities to improve the quality of support for network services. Develops and prepares technical standards, operational procedures and system performance objectives. Participates in large-scale implementation of new processes, upgrades and equipment rollouts; helps plan and implement enterprise-wide network upgrade strategies and procedures. Performs technical administrative duties; attends meetings; serves on committees and task forces; independently responds to various inquiries and correspondence; prepares information and data requested for administrative review; maintains information system documentation; prepares reports, files, correspondence and other documents. Performs other related duties as assigned. Licenses and Certificates: Licenses and Certificates: Depending upon assignment, a valid license to drive in California may be required. Valid registration as a Cisco Certified Network Associate (CCNA) is desirable. Physical and Mental Standards: Physical and Mental Standards: Mobility: ability to sit for long periods , and move about an office; ability to occasionally stand, bend, crawl and work in tight spaces; ability to frequently reach above and below desk level. Dexterity: fine manipulation sufficient to operate a computer keyboard, make wiring connections, handle individual papers, write and take notes. Lifting: frequent lifting of papers, files, equipment and material weighing up to 25 pounds; occasional lifting of items up to 50 pounds. Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently. Hearing/Talking: ability to hear normal speech, speak and hear on the telephone, and speak in person. Emotional/Psychological Factors: ability to make decisions and concentrate; frequent contact with others including some public contact; frequent deadlines and time-limited assignments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. TYPICAL WORKING CONDITIONS . click apply for full job details

Digital Library Product and Service Manager University Libraries, Stanford, California, United States New Information Technology Services 4 hours ago Post Date 108045 Requisition # The Libraries values are rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and that learning is constant.We seek a team member who is ready to share their skills and perspectives.This position is dual posted at level 2 and 3. This position is suited to candidates who thrive on supporting others to achieve their goals, who embrace curiosity and exploration with technology, and enjoy working in a dynamic and highly collaborative environment. An ideal candidate will bring experience with digital librarianship, familiarity with research practice, understanding of the open source ethos and the software development lifecycle, knowledge of the digital library discovery landscape, and capacity for hands-on technical analysis and management of digital content. About Stanford Libraries: Stanford Libraries has a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding, and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint. We are constantly trying to strike the right pace and admit there are times when we find ourselves at a fast jog. While we hope to always find candidates who fit within our organization, what we truly seek is someone who will add to our culture, our profession as well as the greater academic arena. We are invested in the success of our teams and the individuals who represent Stanford Libraries. About the Position: The Digital Library Product and Service Manager (DLPSM) will report to the Associate Director for Digital Library Services in the Digital Library Systems and Services (DLSS) division of the Libraries. The division is based on the historic campus of Stanford University in Stanford, California. The position is eligible for remote work. The Digital Library Product and Service Manager will join a high performing team including digital library service managers, product owners, systems analysts, data scientists, and project managers in DLSS, the department within Stanford University Libraries (SUL) responsible for the development, promotion, delivery, and continual improvement of digital library services for the Stanford community and the research community more broadly. The role's primary responsibility is to manage and advance two established programs at Stanford University Libraries: Spotlight Exhibits and Virtual Tribunals. The DLPSM will serve as the product and service manager for Spotlight Exhibits, SUL's online platform for showcasing digital library collections. They will work closely with software development teams at SUL and in the Spotlight open source community to routinely maintain and enhance its features and capabilities over time as digital content, user needs and online technologies evolve. They will directly support SUL collection managers, library curators and their partners in their adoption and ongoing use of Spotlight to promote discovery and use of Stanford's extensive collections. They will lead a service team to promote collaborative, participatory service development with library colleagues. They will also support faculty and researchers at Stanford who aim to showcase their work through teaching and broader online dissemination to reach global audiences. Further they will actively be involved and engage with fellow digital library staff in ongoing efforts to explore and re-imagine the future of digital library collection discovery and access. The DLPSM will also serve as the product and service manager for Virtual Tribunals (VT), a collaboration between SUL and the Stanford CHRIJ to compile a comprehensive, searchable digital archive database of international criminal law and tribunal records, from post-World War II war crimes trials through to contemporary courts. Alongside content contributors, subject matter experts, data scientists, engineers and archivists, the DLPSM manages and executes discrete digital collections projects, scoping timelines and resource requirements, engaging with digitization and metadata vendors, developing project plans, specifying and reviewing work packages, tracking progress and communicating outcomes. The size and nature of the VT collection which is made available via Stanford's Spotlight has grown significantly in the past five years; this role is positioned to build on recent successes to continue to heighten VT's international visibility, to develop new partnerships and attract funding, and to advance the usability of the database through the introduction of new technologies. Beyond these two primary focus areas, they will contribute to organizational portfolio analysis, continually helping to surface, assess, understand, and communicate the business needs of the library's evolving digital programs and initiatives. They will work with their teammates and DLSS leadership to inform prioritization and decision making where the outcomes impact or depend on the services and resources of DLSS and adjacent units. And they will contribute to team efforts to ensure our systems and services support the organization's mission and values while promoting a culture of collaboration, peer support and professional development. CORE DUTIES Gather and document functional and business requirements for complex services. Analyze new business requirements, assist with feasibility of enhancement requests, system functionality, current system use and user needs. Specify functional analysis and design and work with developers and analysts to recommend solutions and resolve system and/or data issues. Perform testing of new systems, upgrades and patching of existing systems; plan, conduct and document results of testing. Review, research and evaluate software to determine its usefulness and appropriateness as related to existing or proposed business systems; assist or develop preliminary and detailed system design documentation. Advise users requiring assistance in solving complex problems or issues regarding business systems. Analyze data and provide data sets to users for analysis. May include development of operational and analytical reports for end users. Develop and execute user support plans and processes. Develop and deliver training materials. Serve as service manager, managing day-to-day activities associated with the lifecycle of the service. Serve as product owner on work cycles. May also serve as project lead on several concurrent projects. Conduct and synthesize research to inform decision making and planning. Make recommendations. Liaise with external vendors or partners in support of a business system, which may include coordination of system development or integration, implementation and/or operations. - Other duties may also be assigned. MINIMUM REQUIREMENTS: Education & Experience: IT Business Analyst 2: Bachelors + 5 years experience or a combination of education and relevant experience. IT Business Analyst 3: Bachelors + 8 years experience or a combination of education and relevant experience. Knowledge, Skills and Abilities: Knowledge of computer system capabilities, business processes, and workflow. Experience with enterprise applications and understanding of database and index driven applications. Strong understanding of the software development life cycle. Current knowledge of changes and advances in computer and data technology. Skill in conducting interviews and facilitating group meetings. Skill in developing and conducting training programs. Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs. Strong listening, negotiation, and conflict resolution skills. Ability to develop and execute system test plans. Ability to document business systems. Proven problem solving and analytical thinking and ability to approach problems logically and systematically. Strong project management skills, interpersonal skills, and customer service orientation Capabilities in the following: data mapping, conversion, table structure knowledge, documentation skills, test scripts development, functional analysis, coordination of user acceptance and sign-off, fit/gap analysis, requirements documentation and process flow charting. PHYSICAL REQUIREMENTS : Constantly perform desk-based computer tasks. Frequently sit, grasp lightly/fine manipulation. Occasionally stand/walk, use a telephone. Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds. - Consistent with its obligations under the law . click apply for full job details