12 jobs found

Senior Manager, Customer Experience The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. The Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities The Position: The Senior Manager, Customer Experience leads a team responsible for delivering high-quality, user-centered IT support and service enhancements across the organization. This leader owns the strategy and execution of initiatives aimed at improving how internal users experience and interact with enterprise technology. With a focus on proactive support, systems usability, and operational excellence, this role ensures IT services are accessible, effective, and aligned with the needs of end users. The manager will oversee support analysts and systems-focused staff, driving a culture of continuous improvement, knowledge sharing, and service excellence. The salary range for the Senior Manager, IT User Experience position at Center for Elders' Independence is $100,430 to $150,646. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI's annual compensation review and established compensation practices. DUTIES AND RESPONSIBILITIES: Champion a service mindset across IT operations by embedding user experience (UX) principles into support, training, communication, and systems management. Manage and mentor a team of analysts and support staff; foster professional development, collaboration, and innovation. Design and lead initiatives to optimize IT support processes, tools, and response models using ITIL-based practices and customer experience insights. Ensure timely, effective resolution of technical issues while enabling the team to identify systemic trends and root causes. Oversee development and delivery of end-user training programs, onboarding experiences, and self-service content to drive adoption and reduce friction. Define and track key metrics (e.g., SLAs, CSAT, FCR) to assess IT support health, user sentiment, and opportunities for improvement. Work with IT infrastructure, security, applications, and business units to ensure IT services meet operational needs and strategic priorities. Ensure end-user communications regarding outages, upgrades, and changes are timely, clear, and empathetic to business impact. Oversee relationships with third-party service providers (e.g., field services, helpdesk vendors, training consultants) to ensure service quality and alignment with internal expectations. Represent the voice of the end-user in enterprise IT initiatives; support successful change management, testing, and post-deployment evaluation. QUALIFICATIONS: Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience). 7+ years of experience in IT operations, technical support, or systems analysis, with at least 2 years in a people management or team lead role. Deep understanding of IT service management frameworks (ITIL) and user-centered support principles. Experience managing customer-facing IT teams or service desks, with a strong track record of driving user satisfaction and service improvements. Familiarity with enterprise ITSM platforms such as ServiceNow, Jira Service Management, Zendesk, or similar. Strong leadership, coaching, and communication skills-able to engage both technical teams and non-technical stakeholders. Demonstrated experience using metrics and data to drive decision-making and continuous improvement. Experience working with Microsoft 365, identity and access management, endpoint management, and common enterprise SaaS platforms. Relevant certifications (e.g., ITIL v3/v4, HDI, Microsoft 365) are a plus. The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management. Center for Elders' Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a "capitation" healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. xibtplm We are a growing company that offers stability and continues to thrive.

About NY Creates: NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. Job Description: Position Summary, System Administrator (Cloud) The Systems Administrator (Microsoft 365 Focused) is responsible for the day-to-day administration, support, and optimization of the organization's Microsoft 365 environment and AD. This role ensures reliable operation of core collaboration, messaging, identity, and cloud services. This position is hands-on and operationally focused, supporting end users, managing configurations, troubleshooting issues, and maintaining Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Entra ID. Key Responsibilities Responsible for installation, patching, account provisioning, and administration of Windows servers, applications, and data storage systems relating to NY Creates and its affiliated partners. Support all Microsoft server related general roles (AD, DHCP, DNS, File and Printer shares) Perform support for desktops, laptops, servers, and mobile devices. Participate in design discussions for new hardware, network, cloud, or application deployments. Accountable for successful delivery of assigned tasks and projects. There will be a heavy focus on supporting Microsoft 365 cloud solutions. Microsoft 365 Administration Administer Exchange Online, Teams, SharePoint Online, and OneDrive. Manage user accounts, mailboxes, shared mailboxes, distribution lists, and Microsoft 365 groups. Support Teams policies including external access, guest access, and meeting policies. Manage licensing assignments and tenant-level configurations. Monitor Microsoft 365 Service Health and resolve service-related issues. End User & Operational Support Provide Tier 2/Tier 3 support for Microsoft 365-related issues. Troubleshoot mail flow, permissions, and sharing issues. Support device and user access issues related to cloud services. Create and maintain documentation, SOPs, and how-to guides. Generate reports related to licensing, mailbox usage, and security configurations. Collaboration & Infrastructure Support Work closely with network, security, and infrastructure teams. Support integration between Microsoft 365 and third-party systems. Technical competencies in: Microsoft 365 suite of applications, Exchange, Teams, SharePoint administration, Active Directory, Microsoft Group Policy, Intune, SCCM, WSUS, Windows administration for Server 2016 and greater, PowerShell, VMWare, MFA Requirements: Minimum Qualifications, System Administrator (Cloud) Associate degree in information technology, Computer Science degree from college or University accredited by the US Department of Education internationally recognized accrediting organization OR related field with 5 plus years of experience working in an organization's IT systems environment is recommended. 2-5+ years of Systems Administration experience. 2+ years of hands-on Microsoft 365 administration experience. Strong knowledge of Exchange Online, Teams, SharePoint Online, and Entra ID. Experience managing user provisioning and lifecycle processes. Working knowledge of PowerShell. Experience with Active Directory and hybrid environments. Strong troubleshooting and problem-solving skills. Possess knowledge of best practices for maintaining information security. Ability to handle confidential and sensitive information responsibly. Must be able to communicate clearly and effectively, and display patience and understanding when working with other employees who struggle to master new technologies. Ability to work calmly and methodically under pressure and against tight deadlines. Ability to work within a team as well as independently; demonstrated. Ability to multitask, adapt to changes quickly, stay productive, and manage your time efficiently Preferred Qualifications, System Administrator (Cloud) Bachelor's degree preferred in computer science or a related field and/or Technical School or related experience and/or training or equivalent combination of education and experience. Microsoft certifications (MS-102, SC-300, or related). Experience with Microsoft Intune / Endpoint Manager. Artificial intelligence (AI) experience/administration NetApp (or equivalent shared storage) administration ListServ administration Mobile Device Management Disaster Recovery / Backup Experience Knowledge of CMMC Level 2 Compliance This position is contingent on the satisfactory completion of a background check; this position may require annual background checks. Don't meet every requirement? At NY Creates we are dedicated to building a welcoming team. If you are excited about working for NY Creates but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit for this or another role. Benefits Medical, Vision, and Dental Competitive Pay and PTO Flexible Heath Spending and Dependent Care Accounts Basic / Optional Life Insurance Post-Retirement Health Insurance Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service. Optional employee contributed retirement account Location: 257 Fuller Road, Albany, NY 12203 Salary Range: $85,000 - $110,000 Posted salary rates are determined upon experience and education Additional Information: NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations. Employment is with the Research Foundation for SUNY which is an Equal opportunity Employer including individuals with disabilities and protected veterans. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at .

Who We Are: The Operating Systems Support Section provides Windows support to the SwRI administrative cost centers and to technical divisions as needed. The section is also responsible for managing the VMWare, Windows configuration, software licensing, and endpoint management. Objectives of this Role: Provide support for software licensing and licensing agreements and renewals. and approvals in an enterprise software lifecycle setting. Support licensing across Windows, Linux, macOS, cloud, and virtualized environments. Manage licensing for major enterprise software platforms including Microsoft, Adobe, Oracle, SolidWorks, and VMware/Broadcom to obtain administrative and cost efficiencies. Interpret, and analyze EULAs, enterprise agreements, subscription terms, and licensing addenda to ensure organizational compliance with all software licensing terms and usage rights. Review for technical compatibility with the SwRI computing environment. Assess software for suitability in the SwRI regulated and controlled environments, including systems handling CUI. Advise IT teams and stakeholders on licensing implications of deployments, upgrades, virtualization, subscription transitions, cloud usage. Support CMMC-aligned documentation and evidence collection related to software inventory, usage, and entitlement. Daily and Monthly Responsibilities: As part of the Software Lifecycle team, review and approve Microsoft and 3rd party software for use within SwRI. Maintain and track software licenses using established systems in SwRI. Develop internal guidance and best practices to promote compliant software usage across the organization. Review quotes, renewal proposals, and licensing metrics for accuracy and alignment with operational and compliance requirements. Engage with software vendors and authorized resellers to clarify licensing terms, pricing models, and compliance obligations. Requirements: Requires a Bachelors degree in Information Technology or related degree field with relevant experience. In lieu of a Bachelors degree 6 years professional IT licensing experience a high school education or equivalent with related technical certifications. Microsoft certifications relating to the support of Microsoft technologies (MCSA, MCSE). Certifications preferred. 3 years: Experience in IT software licensing, asset management, or compliance. Demonstrated experience interpreting and applying EULAs, enterprise agreements, and subscription-based licensing and determining suitability of software for IT environments. 2 years: Hands-on experience managing licenses for major software vendors such as Microsoft, Adobe, Oracle, SolidWorks, and VMware. 2 years: Strong understanding of modern licensing models, including subscription, infrastructure-based, and bundled offerings. Experience working with procurement teams and software vendors. 1 years: General IT infrastructure administration experience in a Microsoft Windows physical, virtual, or cloud based secure enterprise environment to include workstations, servers, and other devices. A valid/clear driver's license is required.

Category:: Professional Subscribe:: Department:: Information Technology Services - 02007 Locations:: Albany, NY Posted:: Sep 10, 2025 Closes:: Open Until Filled Type:: Full-time Ref. No.:: WF240297r Position ID:: 192683 About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Job Description: Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for a Desktop and Mobile Computing (D&MC) Senior Endpoint Management Specialist. ITS manages and supports nearly 7,000 university-owned faculty/staff, classroom, conference room, and research lab desktops and mobile devices. The D&MC Endpoint Management Specialist is a senior position that is key to continuous improvement and delivery of services in this large-scale operation. The D&MC Senior Endpoint Management Specialist is a subject matter expert in desktop and mobile computing and provides technical leadership within service teams. They address and resolve complex and non-standard requests and issues. They develop and maintain strong expertise in enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) and steer the selection and usage of each in achieving ITS' goals and adhering to ITS' principles and standards. The D&MC Senior Endpoint Management Specialist understands the importance of well-defined processes and promoting their adoption across large service teams to successfully manage the pace and volume of work required to support thousands of devices. The successful Senior Endpoint Management Specialist independently identifies process challenges and recommends and assists in implementing actionable improvements and solutions to the D&MC Manager. They monitor the flow of real-time work and act to address operational problems. Under the leadership and direction of the D&MC Manager, the Senior Endpoint Management Specialist is responsible for ensuring internal and customer-facing documentation is created, accurate, and updated regularly. They understand the value of documentation in promoting clarity and cohesion for large service teams. Primary Responsibilities: Enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) Ensure that all enterprise desktop and mobile device management applications and tools are maintained, and versions updated in a timely fashion and adhere to ITS standards, controls, security policies and procedures. Build and maintain advanced technical expertise in ITS' enterprise desktop and mobile device management applications and tools. Stay abreast of advances in the field and steer technical direction in D&MC, following ITS' architecture review protocols. Asset inventory maintenance, cyclical planning, budgeting, and related projects Develop and maintain a strong understanding of how the inventory data structure, operational processes to add/remove/update records, inventory dashboards and reports, and project workload planning all play a role in planning cyclic replacement of all D&MC assets. Regularly report on anomalies and potential problems in the asset inventories for all supported services and work to resolve. Maintain, provide reports and update replacement schedule and replacement cost fields in the asset inventories for all supported service areas to support budgeting and planning processes. Endpoints service standards, efficient operations and consistent user experiences Provide subject matter expertise, oversee and continuously evaluate hardware and software deployment and support processes, their effectiveness and recommend improvements. Determine and document the standard workstation and printer models and configurations for various use cases including fac/staff, classrooms, conference rooms, research labs; refresh standards, as needed. Oversee the internal and external documentation and maintain all approved desktop and mobile computing standards for the University. Regularly report on workstation hardware, operating systems, software, and printers at risk or outside of defined standards and work to resolve. Determine and document operating system versions used for deployments; determine and manage upgrade cycles. Provide day-to-day operational oversight of operations and service offerings Prepare technical diagrams, configuration logs, process maps, internal and external knowledge base articles, and other documentation, as needed. Provide subject matter expertise, technical support and collaborate across ITS teams and on projects to identify problems, devise creative solutions, and implement proposed recommendations. Other reasonable duties as assigned. Project Management Serve as Project Manager on D&MC projects. Actively participate, as needed, in ITS projects related to your service(s). Functional and Supervisory Relationships: Reports to: Manager of Desktop and Mobile Computing Services Supervises the following positions: None Interacts with: ITS staff; faculty and staff in academic, research, and business units; external vendors/contractors/consultants; peer institutions Job Requirements: Excellent interpersonal, oral, and written communication skills. Organize work, prioritize tasks, and manage multiple and changing priorities. Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation. Report to campus in-person on Mondays, Wednesdays, Fridays, and as needed. This position is eligible to telecommute on Tuesdays and Thursdays, following a probationary period and with supervisor approval. Requirements: Minimum Qualifications: A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization, or at least 6 years of full-time professional experience related to the role. Minimum of 3 years' experience building operating systems and application deployments in a large, complex environment. Minimum of 3 years' experience documenting deployment processes that can be replicated/implemented by field staff. Minimum of 3 years' experience supporting desktops and mobile devices, IT operations, or systems administration addressing and resolving issues escalated for higher level support. Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role Preferred Qualifications: Minimum of 3 years' experience using Microsoft Endpoint Configuration Manager (MECM); for operating system deployments, application packaging and deployment, and workstation security/patch management. Minimum of 3 years' experience using and maintaining active directory and group policy. Minimum of 3 years' experience developing and continuously maintaining technical documentation within a knowledge base repository. Experience configuring and managing a Microsoft mobile device management (MDM) system such as Microsoft Intune. Experience configuring and managing an Apple mobile device management (MDM) system such as Jamf Pro. Experience using PowerShell (or similar scripting language) to manage workstations, users, AD. Experience using and supporting workstations running Linux operating systems. Working Environment: Typical office environment Additional Information: Professional Rank and Salary Grade: Senior Programmer/Analyst, SL-4, $85,000-$95,000 Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that UAlbany is not an E-Verify employer. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format PDF by clicking this link Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed . click apply for full job details

Senior Data Scientist - Genetics University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title Senior Data Scientist - Genetics Job Profile Title Job Description Summary The UPenn department of genetics is seeking a Senior Data Scientist for clinical genomic pipeline design and implementation. Job Description The successful candidate will be working with a broad team of quantitative analysts, including Statisticians, Data Scientists, Clinical and Basic trainees, and other bioinformaticians. Their role will involve developing and implementing new quantitative strategies to improve our understanding and ability to diagnose genetic disorders through a large-scale genomic clinically grade testing. Senior Data Scientists are passionate about applying their knowledge of biology and of methods for molecular, cellular or radiologic data-analysis to uncover general principles of genetic disorders and use these to create clinically useful biomarkers. They will develop, extend and apply computational pipelines for data-analysis to patient cohorts ranging from tens of individuals to hundreds of thousands. These will be executed at scale via distributed software solutions on both local HPC and cloud-based assets. Our datasets comprise petabytes, and are growing rapidly, linked to key clinical endpoints. This requires a strong background in biology to help ensure the right questions are asked, but linked to strong technical and personal communication skills, to help ensure insights are broadly adopted and appropriate analyses are performed. You may work with molecular (WGS, panel-sequencing, RNA-Seq, proteomic) or imaging (digital pathology, radiomic) data, and practical experience in one of these two areas is essential. Beyond your strong inter-personal skills and computer science background, you will have experience with implementation skills at least one of R, Perl or Python. You will be comfortable in UNIX/Linux environments and producing well-documented code. Multi-year experience (>10years) with cloud-computing or HPC is essential. Master of Science and 1 to 2 years of experience, or an equivalent combination of education and experience required. Ph.D. preferred. This position is contingent upon grant funding. Job Location - City, State Philadelphia, Pennsylvania Department / School Perelman School of Medicine Pay Range $100,000.00 - $160,000.00 Annual Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law. Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars. Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions. Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting. Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance. Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally. University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free. Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks. Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures. Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements. Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household. To learn more, please visit: Equal Employment Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law. To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-d179e9077aaade49a4a0c65b646e4d66

CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center Job Description CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center Category Charles River Campus > Professional Job Location BOSTON, MA, United States Tracking Code Posted Date 9/23/2025 Salary Grade Grade 47 Expected Hiring Range Minimum $60,000.00 Expected Hiring Range Maximum $66,000.00 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Type Full-Time/Regular Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are one that values the client experience above all, is inventive, functions well in a team-based structure. In return, we provide an environment that encourages creativity and collaboration, and a structure that promotes professional growth and career development. You Will: Advocate for our client's technology needs. Participate in multiple service, platform or project teams as a subject matter expert. Be an application administrator or backup for multiple services. Provide advanced level support for several technologies. Work onsite with the possibility for periodic remote days as coverage allows. Perform additional responsibilities as required. The focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions. You may be required on call and working evening, weekend and/or holiday hours, as needed. Required Skills You Will Have: A minimum of 3+ years of experience in a related technology environment. Bachelor's Degree in related field desired. Experience supporting environments on either/both Windows and macOS platforms. Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required. A valid driver's license. You can explain tech clearly and listen with empathy. Deliver patient, professional support consistently. Adapt fast and resolves issues efficiently. Collaborate smoothly with IT and business partners. Boston University offers an excellent benefits package including: Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members. Check out and for more information! Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at . We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Required Skills Job Location: BOSTON, MA Position Type: Full-Time/Regular Salary Grade: $60,000.00-$66,000.00 To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-1de6f5da6ffbf145a5d27d286360d076

Position Number: 998055 Functional Title: Technology Support Analyst Position Type: Staff Position Eclass: EP - EHRA 12 mo leave earning University Information: Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit: The University Controller's Office serves the campus community as well as federal, state, and other entities by providing administration of the general ledger, disbursement processing for payroll and accounts payable, and receipt processing for all University funds. Financial reporting duties are performed. Position Summary: Positions in this banded class conduct analytical work providing consultation, support, and/or training to end-users/clients of computer or other technology based systems. Employees may provide technical support of hardware, applications, operating systems, and networking. This function requires a broad understanding of a variety of technologies to effectively support end-users/clients. These employees are not usually involved in application development or network design, but may participate in system integration and network analysis activities. This work requires strong communication skills, and ability to effectively interact with a broad range of end-users/clients and an ability to use a variety of technical resources for providing this support. Employees at this level may provide routine and non-routine support for a wide range of technologies, or may provide in-depth support for a more narrowly-defined area of technology. These employees may be responsible for oversight of programs or projects. Minimum Qualifications: Bachelor's degree in computer science, information technology, business administration, or a related discipline. Five or more years of experience in a process improvement, technical support or IT systems administration role. Strong communication skills and the ability to facilitate communication across various disciplines. Experience with financial systems and data management. Preferred Qualifications: Experience with financial systems such as DebtBook, QuickBooks, IntelleCheck, NCFS, NCID, and Core Banking, Chrome River, and Jaggaer Invoicing. Proficiency with Microsoft Office applications and M365. Familiarity with ServiceNow or other IT ticketing systems. Recruitment Range: $74,985 Org : Office of the Controller - 56202 Job Open Date: 06/18/2025 Open Until Filled: Yes FTE: 1.000 Type of Appointment: Permanent Number of Months per Year: 12 FLSA: Exempt Percentage Of Time: 40% Key Responsibility: Departmental Application Support Essential Tasks: Serve as software administrator for departmentally supported applications (Chrome River, etc.). Act as front line support resource for these applications and serve as primary contact with these software vendors. Coordinates change management and communication needs with central IT to promote transparency for maintenance and status during system outages for these applications. Coordinates testing and validation activities for enterprise application maintenance with departmental staff. Percentage Of Time: 30% Key Responsibility: Productivity Support, Training & Access Management Essential Tasks: Act as the department technology coordinator between the Controller's Office and IT (includes support for access, storage & data management, and productivity platform use). Assist in logging, tracking, and monitoring support tickets and service requests. Develop and deliver area-specific training for staff on technologies supporting day-to-day operations. Provide area-specific technology training when onboarding new team members. Percentage Of Time: 5% Key Responsibility: End Point Device & Asset Management Essential Tasks: Maintain, track, and report on all hardware and software assets assigned to the department. Coordinate endpoint department computing devices refresh and any need for spare parts, repairs, and peripherals through CHiP (campus hardware procurement) program. Arrange for the proper disposal of outdated hardware. Printing support Percentage Of Time: 25% Key Responsibility: Process Support, Improvement & Compliance Essential Tasks: Supports recurring departmental processes, including procedures like year-end, 13th month, etc. Including supporting data file transfers necessary for day-to-day operations. Collaborate with business analysts in central technology planning role to establish prioritized technology needs. Identify opportunities and implement changes to improve departmental processes and workflows. Ensure business processes are compliant with internal controls, system office and university policies, and external audit requirements. Assist in creating and maintaining standard operating procedures and business process documentation. Physical Effort: Hand Movement-Repetitive Motions - f, Hand Movement-Grasping - f, Holding - o, Finger Dexterity - f, Vision-Skilled Trades - c, Reading - c, Writing - o, Eye-hand coordination - f, Vision-Color Distinction - f, Vision-Preparing/Analyzing figures - f, Vision-Visual inspection - f, Hearing - f, Talking - f, Standing - o, Sitting - d, Walking - o, Lifting-0-30 lbs. - o, Pushing/Pulling - o, Climbing-Stairs - o, Bending - o, Squatting - o, Reaching - o Work Environment: Driving - Car/Truck - o, Inside - c

Job Title: Information Security Manager Department: Infrastructure & Network Services Work Location: ALL SITES Duties: Under the general guidance of the Director of Infrastructure and Network Services, the Information Security Manager is responsible for developing, implementing, and maintaining the college's cybersecurity program to safeguard its information assets against cyber threats and data breaches. This role involves managing critical resources including executive support, budgetary funding, and managing security personnel to advance the college's information security goals and reduce institutional risk. The manager advises senior leadership on any changes that impact the college's cybersecurity posture and ensures that all security enhancements are properly evaluated, verified, and implemented. The Information Security Manager collaborates with the Information Technology department and other units to detect security violations and coordinate an effective response. They lead efforts to implement protective or corrective measures when cybersecurity incidents or vulnerabilities arise and oversee the development and application of policy standards to ensure alignment with cybersecurity regulations and best practices. Ongoing compliance with internal policies, procedures, laws, and regulations is a key responsibility. Additionally, the manager promotes cybersecurity awareness and ensures that strong security principles are embedded in the college's strategic vision and institutional goals. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other duties may be assigned. 1. Oversee security operations, including the supervision and management of technical personnel.2. Utilizes intrusion detection methods and techniques to identify threats at both the host and network levels.3. Ensure compliance with applicable laws, regulations, and legal procedures related to cybersecurity and data protection.4. Develops and implements security policies and procedures.5. Documents system configurations and troubleshooting guidelines.6. Performs security assessments using tools and techniques to identify system vulnerabilities.7. Monitors vulnerability intelligence, including alerts, advisories, bulletins, and errata.8. Evaluate, test, and implement new system and software releases to ensure secure and stable deployments.9. Collaborate with vendors and third-party support teams to address contracts, support, and security-related needs.10. Collects, analyzes, and maintains data required for cybersecurity reporting and auditing.11. Promotes strong cybersecurity posture and training to stakeholders across all levels of the college.12. Ensure cybersecurity considerations and requirements are integrated into the organization's business continuity and disaster recovery planning.13. Assess and approve development activities to verify that baseline security measures are properly implemented.14. Provide cybersecurity related input for statements of work (SOWs), contracts, and other procurement documents to ensure security requirements are addressed.15. Supports the budget planning process and provide informed recommendations. Education/Experience: Bachelor's degree required. Bachelor's degree in Cybersecurity or related field. Minimum of five (5) years of experience in IT security operations, threat detection, and incident response Prior experience supervising/managing an IT security or related team Demonstrated ability to analyze and approach applications methodically Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required in addition to the education and experience noted above. Proficient in developing and executing incident response plans for a wide range of cyber threats, including ransomware, business email compromise, malware infections, DDoS attacks, and unauthorized system access. Proficient in threat analysis and conducting vulnerability assessments; cybersecurity frameworks such as CIS (Center for Internet Security) and NIST (National Institute of Standards and Technology); Proficient in conducting IT audits to assess security posture and compliance. Knowledgeable in cloud security practices and controls, with a preference for experience in Microsoft cloud environments; firewall solutions, including their configuration, management, and role in network security, Endpoint Detection and Response (EDR) and antivirus solutions; Security Information and Event Management (SIEM). Basic knowledge of Windows-based operating system, networking concepts, Hyper-V virtualization, and Storage Area Network (SAN) technologies. Skilled in supervising, mentoring, and developing staff across various roles and responsibilities. Strong written and verbal communication skills, with the ability to effectively convey technical information to diverse audiences. Must be self-motivated with a strong ability to quickly adapt to new technologies and platforms. Understanding of policy development and management in an IT security context. Position Status: Full Time Hours: General hours: Monday-Friday 8:00 a.m. - 5:00 p.m. The role requires 24/7 on-call availability. Salary/Wage: $80,553-107,464 (plus exceptional benefits) Hourly/Salary: Salaried Benefits: ACMS Position (Administrative, Confidential, Managerial, & Supervisory) Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. These include: Health, Dental, Vision, Life insurance, Optional life: Disability insurance; Tuition reimbursement; Tuition waiver; SURS Retirement plan; Vacation Days; Holidays; Sick Leave; Personal days; Bereavement days; Tax-sheltered annuity plans Visit these links to learn more about specific benefits for this position: Benefit Highlights Benefit Guide-Details Review of Applications Begins: 01/19/2026 Posting Number: AP00548P Open Date: 01/02/2026 Open Until Filled: Yes Special Instructions to Applicants: Please apply online with required materials prior to review date for best consideration. For information,

Posting Number: S14584P Working Title: System Administrator Department: Grady-Information Tech Service About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: Monday-Friday 8AM-5PM in office Advertised Salary: $48,894-$62,000 Posting Date: 01/12/2026 Open until filled: Yes Proposed Starting Date: 01/26/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: Systems Administrator I FLSA: Exempt FTE: 1.00 Minimum Qualifications: Bachelor's degree in a related field or equivalent Position Summary: This is a professional-level position within the Information Technology Services unit of the Grady College of Journalism and Mass Communication. The role requires experience administering computer systems in a production environment, with a strong emphasis on the design, implementation, and management of a data center virtualization environment. The position is responsible for administering the College's VMware cluster, as well as managing endpoint systems through Microsoft Intune and Jamf. Responsibilities also include backend support for multiple web servers and oversight of off-site backup and recovery systems to ensure data integrity and continuity of operations. In collaboration with the IT Manager, this position supports hardware lifecycle management, including planning, deployment, maintenance, and replacement of IT infrastructure to meet the evolving needs of the College. Knowledge, Skills, Abilities and/or Competencies: Knowledge of enterprise virtualization technologies, including VMware vSphere, in a production datacenter environment. Working knowledge of Linux operating systems (e.g., Ubuntu and other distributions), including system administration, configuration, and troubleshooting. Experience with Microsoft Active Directory and modern endpoint management platforms such as Microsoft Intune. Proficiency with macOS device management, including Jamf or comparable mobile device management (MDM) solutions. Knowledge of backup and disaster recovery solutions, including platforms such as Synology Active Backup for Business, with an emphasis on data integrity and off-site recovery. Experience administering storage systems such as Dell PowerVault SAN, including capacity planning and performance monitoring. Understanding of iSCSI storage networking concepts and implementation in virtualized environments. Knowledge of change management best practices, including planning, testing, documentation, and communication of system changes in a production environment. Strong ability to develop and maintain technical documentation, including system configurations, procedures, and support documentation for internal stakeholders. Physical Demands: Sitting for long periods, working with a keyboard, mouse and monitor. Some moving of equipment. Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities: System Administration & Infrastructure Duties Installs, configures, maintains, and supports virtualized server environments, including virtual machines in Linux and Windows Server platforms. Administers physical and virtual servers, performing system deployment, configuration, patching, monitoring, and troubleshooting in a production environment. Monitors system performance and availability, identifying and resolving issues to maintain reliable operations. Schedules and executes routine system processes, including data transfers, backups, and maintenance tasks. Performs backup verification and recovery operations to ensure data integrity and continuity of services. Implements and follows system security practices, including access controls, patching, and system hardening. Responds to system alerts, security events, and operational incidents, documenting actions taken and escalating issues as appropriate. Percentage of time: 55 Duties/Responsibilities: Endpoint, Identity, & Platform Support Administers directory services and identity systems, including user and device account management. Supports endpoint management platforms for Windows and macOS devices, including configuration, policy enforcement, and troubleshooting. Provides backend support for web and application servers as part of the College's computing environment. Collaborates with IT team members to resolve system-related issues and support user needs. Percentage of time: 20 Duties/Responsibilities: Storage, Backup, & Continuity Support Supports enterprise storage systems and assists with data and hardware lifecycle management. Monitors storage utilization and backup operations, reporting issues and assisting with remediation. Assists with disaster recovery and business continuity activities, including routine testing and documentation. Percentage of time: 15 Duties/Responsibilities: Documentation & Process Support Maintains technical documentation for system configurations, procedures, and operational standards. Follows change management procedures when implementing system updates or configuration changes. Assists with evaluating tools, technologies, and processes to improve system reliability and efficiency. Performs other duties consistent with the scope and level of the position as assigned. Percentage of time: 10 Contact Details: For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. . click apply for full job details

IT Support Analyst Job ID: 293188 Location: Statesboro, Georgia Full/Part Time: Full Time Regular/Temporary: Regular About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed. Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025. Location Statesboro Campus - Statesboro, GA Department Information IT Support Automation Job Summary The IT Support Analyst will provide Tier 1 and Tier 2 technical support to end users on various issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations. The IT Support Analyst will also perform root cause analysis, develop documentation for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. Responsibilities Administer solutions for modern management of endpoints and applications; support platform software upgrades, workstation patching/compliance, and application delivery Engage in the continuous improvement of endpoint administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practices Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment Participate in hardware and software reviews and recommend purchases; Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades Act as a technical leader in a consultative role for customers to understand specific application requests and provide appropriate solutions/recommendations Functions as the key contact for IT requests from a broad range of users for technical support. Provides consultation and support; communicates effectively to convey complex technical information Required Qualifications Educational Requirements High School Diploma or equivalent Preferred Qualifications Preferred Educational Qualifications Bachelor's Degree Preferred Experience One (1) year experience in related work, including customer service experience Proposed Salary $19.23 per hour This is a non-exempt position paid on a biweekly basis. Required Documents to Attach Resume Cover Letter Two (2) Professional References Knowledge, Skills, & Abilities ABILITIES Consistently exhibit engaging customer service Ability to support various constituencies served by the University Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position Ability to learn and adapt to new technologies Capacity for quick response to customer needs Ability to analyze and troubleshoot common desktop/client/server problems and escalate advanced issues Ability to use independent judgment Ability to work independently as well as in a team Ability to manage multiple projects, meet deadlines and adapt to frequent change KNOWLEDGE Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success Knowledge of application servers and installed information systems Knowledgeable about hardware and software, integrated systems, and event driven programs SKILLS Effective communication (verbal and written), organizational and human relations skills Effective, problem-solving, time management, analytical, and detail orientation skills Apply Before Date February 18, 2026 Application review may begin as early January 12, 2025. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at or by email at . For technical support, please call the USG Service Desk at 251.2644, or email . USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Legally authorized to work in the United States for the duration of employment without assistance from the University. Must be able to perform duties and responsibilities with or without reasonable accommodation. Georgia Southern University is a Tobacco and Smoke-Free Community. Equal Employment Opportunity Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: . Other Information Must be able to perform duties and responsibilities with or without reasonable accommodation. Work generally performed in an office environment. Workweek may occasionally extend beyond 40 hours Travel may be required May be required to maneuver items weighing up to 50 pounds with or without reasonable accommodation. May be required to work from ladders or lifts to access elevated work areas. Requires after hours on call service. May be required to walk/navigate support areas. Background Check Standard To apply, visit click apply for full job details

Utah Transit Authority Description Job Summary The Network Architect is the senior-most technical role within the Network Infrastructure group and serves as the lead authority on network architecture, design standards, and future-state planning. Under the direction of the IT Network Support Manager, this position is responsible for developing scalable, secure, and resilient network solutions across on-premises, cloud, and operational technology environments. The Architect collaborates closely with infrastructure and security teams, cloud architects, and external vendors to ensure alignment between business needs and technical solutions. This role provides technical mentorship to Network Administrators and contributes to the development of policies, design standards, and automation strategies-but does not carry supervisory authority. Presents recommendations to the IT Network Support Manager for approvals.The Network Architect is expected to lead by influence, contribute to strategic initiatives, and act as the escalation point for the most complex network design and troubleshooting scenarios. Blends strong technical expertise with excellent communication and collaborative skills to help shape the agency's long-term network vision. Minimum Qualifications EDUCATION/TRAINING Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred). Technical certifications and relevant work experience may be considered in lieu of formal academic degrees Certification Preferred: Cisco Certified Network Associate (CCNA) or Professional (CCNP) Palo Alto Networks Certified Cybersecurity Associate (PCCSA) or similar Azure Network Engineer Associate Palo Alto Networks Certified Network Security Engineer (PCNSE) Cisco Certified Internetwork Expert (CCIE) Certified Information Systems Security Professional (CISSP) EXPERIENCE Nine (9+) years of experience in enterprise network administration, engineering, or architecture roles Two (2) years in a senior or lead-level capacity. Experience supporting LAN/WAN architecture, including routing protocols such as OSPF and BGP. Experience in multi-site environments and basic troubleshooting of Layer 2 and Layer 3 network issues. Familiarity with hybrid network environments (on-prem/cloud) and firewall platforms is preferred. Exposure to operational networks (OT), radio or wireless technologies is a plus, but not required. KNOWLEDGE/SKILLS/ABILITIES: Enterprise Networking: Solid experience with Layer 2 and Layer 3 networking, including OSPF and BGP routing protocols, and core switching concepts such as Spanning Tree. Familiarity with Cisco networking platforms (e.g., IOS, Catalyst switches, Wireless Controllers). Basic understanding of DHCP, DNS, and IP address management. Preferred: Experience with tools like Cisco ISE, Catalyst Center, and network automation platforms (e.g., Cisco ACI, Python, or SD-WAN). Familiarity with hybrid infrastructure including Azure, segmented DMZs, or Operational Technology (OT) networks. Cloud Networking: Familiarity with Azure cloud networking, including VNETs, ExpressRoute, VPN Gateways, and private endpoints. Understanding of cloud-hybrid architectures and virtual network appliances like Cisco CSR 1000v and Palo Alto VM-Series firewalls. Firewall and Security Architecture: Proficiency with Palo Alto enhanced features like App-ID, User-ID, Content-ID, and SSL decryption. Experience with Panorama for centralized management and threat prevention using WildFire and DNS Security. Working knowledge of NIST and CIS frameworks, including network segmentation, privileged access management (PIM), AAA, and Zero Trust security standards. Layer 2 security protocols such as IP dhcp snooping, ip arp validation, and access-lists Authentication, and identity management systems such as Cisco ISE, and Active directory Network principles for IDS and IPS systems using tools such as Gigamon Network Automation Knowledge of Cisco DNA automation using templates, and workflows Automation Platforms such as Terra, puppet, and Chef Understanding, and experience with .net, C++, and Python Network Performance and Monitoring: Strong experience in network performance analysis and capacity planning. Proficiency with monitoring tools such as SolarWinds, PRTG, WhatsUp Gold, and Azure Monitor to track latency, packet loss, and security events. Logging platforms such as Logrythum, whatsup gold, and solarwinds orion. Collaboration and Communication: Ability to communicate complex technical concepts to technical teams, non-technical stakeholders, and executive leadership. Comfortable presenting design proposals, project updates, and incident reports in team meetings and cross-departmental collaborations. Project Management: Demonstrated ability to manage network projects from concept to completion, including timeline development, resource allocation, and vendor coordination. Familiarity with Agile methodologies and ITIL-based change management processes. Technical Documentation: Skilled in creating network diagrams, standard operating procedures (SOPs), and troubleshooting guides using tools like Visio, and Lucidchart, help juice, MS SharePoint - OR - An equivalent combination or relevant education and experience. Pay Rate: $100,800 depending on experience To be considered, apply before: Friday, January 2, 2026 by 5:59 pm UTA has a rich benefits package to include: Health, dental, vision, life/AD&D, short-term and long-term disability insurance, with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage). Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children. 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA. 10 paid holidays and two paid (2) floating holidays per year. Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching. Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment. Training, development, and career advancement opportunities. Paid parental leave for birth, adoption, and child placement (after 12 months of employment). Free transit passes for employees, their spouses, and their dependent children. Employee assistance program - includes counseling, legal services, financial planning, etc. UTA Well - a comprehensive wellness program designed to support employees and dependents in their health and wellness goals. Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness. Discounted cell phone plans with T-Mobile and AT&T. Pet insurance plan options (tailored plan coverage based on pet's health and needs). PM21 Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at . A minimum of two work days' notice prior to the need for the accommodation is required. Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use. PI53191ffafd43-3461

Job Summary The Director Enterprise Infrastructure is a senior technology leader accountable for the strategy, delivery, and continual improvement of enterprise infrastructure services and the global Service Desk. This role owns the infrastructure product portfolio (e.g., network, compute, storage, identity, endpoint, collaboration, and core platforms) and ITSM tooling (e.g., Service Management platform, knowledge, CMDB/asset, automation). The director's mandate is to improve service delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk is modern, omnichannel, and consistently exceeding customer expectations-for both internal associates and external customers/partners. Job Description MAJOR RESPONSIBILITIES Define the multi year infrastructure services and platform strategy, aligning to enterprise objectives, budgets, risk posture, and architecture standards; translate strategy into a quarterly roadmap with measurable outcomes and published scorecards. Build and lead high performing teams across Service Desk, Infrastructure Product Management/Engineering, and ITSM Tooling & Process; develop leader bench strength and succession plans. Establish a culture of operational excellence, data driven decision making, SRE/ITIL practices, and customer empathy; champion diversity, inclusion, and talent development. Own the product lifecycle (vision, roadmaps, backlogs, SLOs/SLAs, cost models) for core infrastructure products (network, compute, storage, identity, endpoint, collaboration, platform services). Drive standardization, reliability, security, and cost efficiency. Lead a modern, omnichannel Service Desk (portal, chat/virtual agent, voice, walk up) with shift left and knowledge centered service (KCS) to maximize first contact resolution and self service adoption. Define and manage XLAs (experience level agreements) alongside SLAs to capture customer sentiment, journey friction, and outcome quality; publish transparent dashboards. Integrate Service Desk with observability/AIOps and problem management to shrink MTTR, reduce repeat incidents, and prevent recurrences Ensure an accurate, auditable CMDB/asset with service mapping that supports impact analysis, DR/runbooks, and control/compliance needs Own budgets, forecasts, and run rate transparency for infrastructure services; optimize total cost of ownership through consumption management, capacity planning, and contract negotiations. Establish outcome based vendor scorecards aligned to SLOs/XLAs and continuous improvement targets. Global Scope: Cross time zone collaboration; occasional after hours releases for infrastructure changes; periodic travel to major sites, data centers, and vendor engagements. MINIMUM JOB REQUIREMENTS Education Bachelor's in Computer Science, Information Systems, Engineering, or equivalent experience. Work Experience 5+ years in infrastructure operations or related role 3+ years managing multi-disciplinary teams Knowledge / Skills / Abilities Expertise in ITSM practices, operational excellence, and modern platform engineering (Infrastructure as code, configuration/policy as code, pipelines). Strong command of service metrics and financial management (TCO, forecasting, show back/chargeback). Customer obsessed service mindset with proven use of Experience Level Agreement (XLA) alongside SLAs; ability to translate customer journey pain points into platform and process changes. ITSM product ownership: service catalog design, request workflows, automation/orchestration, knowledge management, incident/major incident governance, problem/change excellence, and asset/CMDB health metrics. Data driven ops: build and publish operational scorecards (availability, change success rate, patch/compliance, cost per ticket, contact rate, backlog health) and OKR alignment for peer IT teams. AI for ITSM literacy and self service design to reduce live contact while elevating experience. Change leadership: org design, talent development, building a manager of managers bench, and fostering a culture of blameless post incident learning. Communication & executive presence: crisp incident/executive communications, storytelling with metrics, and stakeholder management across Architecture, Security, Applications, Data, and Business Technology. Vendor management, contract negotiation, and license optimization experience. Excellent leadership, communication, and stakeholder management across executive, technical, and frontline audiences. Metric-driven mindset and data / analytical tools such as databases and report development. Experience directing both onshore and offshore teams. Basic understanding of financial and revenue models. Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills. Strong verbal and written communication skills. Ability to work in a fast-paced and deadline-oriented environment. Self-motivated with critical attention to detail, deadlines, and reporting. PREFERRED JOB REQUIREMENTS Education Advanced degree in Computer Science or related field Certification / Licensure Azure Fundamentals, ITIL v4 Knowledge / Skills / Abilities Experience managing million-dollar+ annual budget and forecasting activities over several years Experience operating in hybrid cloud environments and driving self service platform adoption at scale. Demonstrated success running internal platforms as products (roadmaps, backlog, service catalog, and stakeholder outcomes. Track record modernizing the Service Desk (omnichannel-phone, chat, portal, virtual agents), shift left, knowledge management; measurable gains in common service desk KPIs: first call resolution, customer satisfaction, etc. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $175,760.00 - $263,640.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.