59 jobs found

Job DescriptionJob Description Position Overview We are seeking a customer-oriented IT Helpdesk Intern to join our team. In this role, you will provide exceptional customer service to our end-users while offering direct and remote support for software, hardware, and mobility solutions. As a member of our team, you will work independently and collaboratively to resolve issues accurately, efficiently, and in a timely manner to support all levels of our end-user community. Responsibilities: Provide first-rate customer support by troubleshooting and diagnosing production problems, deploying new hardware and software, and maintaining documentation of solutions to keep users informed. Support remote locations, including configuring networking equipment to maintain reliable connectivity. Administer user accounts, manage mailboxes and telephony systems, and ensure that user needs are met. Perform other miscellaneous duties as assigned, while focusing on providing excellent customer service. Pay: $20 - $22/hr. Requirements Qualifications: Degree seeking in a Computer Science or other technical field preferred. Prior experience in PC support is preferred. Preferred Skills and Knowledge: Experience with helpdesk/trouble ticketing software. Knowledge of Windows operating systems Knowledge of networking concepts such as TCP/IP, DNS, and DHCP. Ability to diagnose and replace PC hardware components. Traits: Strong ability to identify and resolve issues while maintaining a customer-centric approach through effective decision-making skills. Effective communication skills Ability to work both independently and collaboratively while maintaining a focus on customer satisfaction. F.H. Paschen is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you require an accommodation in order to complete this application, please contact our office at . Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly. Benefits N/A

Job DescriptionJob DescriptionExternal Applicants: Please apply through Prosperity Bank's Career Center at Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer. ESSENTIAL FUNCTIONS AND BASIC DUTIES Manage and maintain standard security tools and platforms, including next-generation firewalls, web application firewalls, endpoint security and encryption, vulnerability scanners, email filtering solutions, and data loss prevention to ensure optimal security for the organization. Understand networking concepts and collaborate effectively with Network teams to address and resolve network-related issues and implement appropriate security measures. Possess exceptional written communication skills and strong analytic, problem-solving, and decision-making abilities to identify, investigate and resolve security issues effectively. Exhibit proven project management and organizational skills, including the ability to manage multiple concurrent projects within compliance and regulatory program requirements. Demonstrate a strong work ethic, self-motivation, and ability to multitask and adapt in a fast-paced environment. Maintain a positive attitude and willingness to learn new security concepts and technologies. Provide onsite, full-time attendance and participate in hands-on troubleshooting, technical support, and helpdesk activities. Display excellent customer service skills and ability to explain technical concepts to non-technical individuals. Possess foundational knowledge in Systems Administration / Engineering with Windows and/or Linux. Exhibit exceptional analytical and problem-solving skills to communicate and present security findings to both technical and non-technical staff. Work independently with minimum supervision and handle highly confidential information with sensitivity to accuracy, timeliness, and professionalism. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time. QUALIFICATIONS Education/Certification: Bachelor's degree in Computer Science, Information Systems, or equivalent experience. Security +, Network + Required Knowledge: Foundational knowledge of and passion for Cyber Security concepts and topics. Experience Required: Skills/Abilities: Strong abstract reasoning abilities. Great Attitude, Energy, and Effort. Adaptable, Focused, Accountable, and Helpful.

Job DescriptionJob DescriptionBoarhog will be hiring a Technical Support Specialist in San Diego CA to support the Surface Combat Systems Training Command (SCSTC) which requires Network Administrative Support, including Information Management, Computer and Local Area Network (LAN) Administration, Cyber Security, System Assessment and Authorization (A&A), Functional Area Needs Analysis/Research, Technical Documentation, and Technical Helpdesk Support. SCSTC consists of the Command and Staff located in Dahlgren, Virginia, as well as SCSTC Units, Sites, and Detachments worldwide. Travel may be required to locations such as Mayport FL, Pearly Harbor HI, Everett WA, Norfolk VA, Rota Spain, and Yokosuka Japan. The use of overtime is authorized when necessary to cope with emergencies, to perform tests, or conduct operations that are continuous in nature and cannot reasonably be interrupted or completed otherwise. The Boarhog headquarters is in Old Town San Diego CA with the Boarhog Program Manager for this contract operating out of Boarhog's Richmond VA office. REQUIRED SKILLS and KNOWLEDGE:(1) Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) (2) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes (3) Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance EXPERIENCE:Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/HelpDesk support. CERTIFICATION:IAT Level I (e.g. CompTIA A+ CE, Network+ CE, Linux+) CLEARANCE:All Contractor personnel shall possess, at a minimum, at the time of Task Order award a current SECRET clearancebased on a Tier 3 (T3)/Tier 3 Reinvestigation (T3R) completed within the last 10 years. OTHER HIRING CONSIDERATIONS:Preference is given to candidates who reside in a Historically Underutilized Business Zone (HUBZone) as determined by the Small Business Administration (see SBA website) BOARHOG BENEFITS:Boarhog has over 13 years of Maritime Industrial Base (MIB) steady, controlled growth and profitability, offering our full-time associates a remarkable compensation package, including: Competitive salary and opportunities for additional compensation. Greater Self-Determination Medical / Dental / Vision Health Benefits. Generous 401K retirement plan after six months of full-time employment, with pre-tax/post-tax options and company matching with immediate vesting to boost retirement savings Vacation. Health savings account. Stipend for residing in a HUBZone location Relocation or small signing bonus, and earned a performance bonus. We thrive in a welcoming culture within a completely flat organization, with a demonstrated vested interest in our associates' personal and professional goals and aspirations, taking pride in the resulting exceedingly low associate turnover rate. As a successful and respected SBA Certified Service Disabled Veteran Owned (SDVO) and Historically Underutilized Business Zone (HUBZone) small business, there is no fat on the Boarhog, promoting a great degree of self-determination nobody with Boarhog has ever and will never make a living watching other associates do work. The company Chief Executive Managing Member and Owner actively engages in the day-to-day operations and growth objectives, and also periodically performs direct on government and commercial contracts. Pigs in the breakfast skin-in-the-game, and the story behind our logo. Come join us! E04JI800rmcl408bvjl

Job DescriptionJob Description JOB DESCRIPTION: At Usherwood Office Technology, an Integration Services Specialist provides technical support for multifunction printers (MFPs), surveillance devices, audio visual displays, and phone systems through all phases of the device life cycle, from initial deployment to replacement. This role will work closely with our Logistics, Service, Sales, Projects, and Client Services teams to inquire and support clients' connectivity needs before, during, and after deployment. An Integration Specialist responds to incoming client support requests via our ticketing system, phone, email, and Microsoft Teams. A successful specialist will listen to a client's issue, diagnose the nature of the problem, and provide remote support to remedy. They assist with networking, document workflows, installing software/drivers, and maintaining printing related applications. The specialist will be required to travel to customer sites when necessary to resolve client issues. KEY RESPONSIBILITIES: Support the initial configuration, network connectivity, and applications associated with a new deployment (via onsite or remote). Support Managed print applications: Uniflow, Papercut, Goldfax. Support common connectivity, driver, and application requests. Install, maintain, and support print, surveillance, AV display, and phone applications. Send, receive, and coordinate client deployment surveys. Create and maintain process documentation. Interact with highly technical and non-technical customers equally, including end-users, project managers, engineers, sales, and senior staff members. EDUCATION: Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience Experience in IT helpdesk, customer service or support capacity is encouraged. A+ certification and Network+ certification or ability to attain within first six months SKILLS & QUAILIFICATIONS: Working knowledge of Microsoft Windows, Mac OS, and applications. Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) Working knowledge of print related applications and utilities related to Canon, Xerox, HP and Fiery. Ability to prioritize and multitask assigned tasks in a fast-paced work environment. Strong written and verbal communication. Ability to appropriately communicate with customers of all temperaments effectively via phone, email or onsite. Ability to work both independently and in a team environment. Ability to learn and master specific applications. BENEFITS: Excellent benefit offerings including: medical, dental, vision, and supplemental insurance 20 days of paid time off Cellphone allowance Company paid life insurance and long-term disability insurance 401(k) plan with matching company contribution Paid training and certification opportunities Annual company store allowance "Our growth is mirrored by the quality of people we have invested in." - Louis F. Usherwood, CEO Usherwood Office Technology is an Equal Opportunity Employer. Visit us at

Job DescriptionJob DescriptionSummary Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support Ideally you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional Provide desktop & end-user support for both Hardware and software. Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products. Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX. Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles. Familiar with SAS solutions such as Office 365 and Adobe CC. History of network and firewall administration (Cisco, Sophos, Sonicwall). Knowledge of server virtualization (VMWare ESXi; vCenter). Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. Having worked in an MSP environment is a major plus.

Job DescriptionJob DescriptionDescription: The Level 1 Help Desk Technician serves as the first tier of technical support and assistance for JBC client help desk requests related to computer systems, hardware, and software. This role is responsible for responding to client queries to provide technical assistance and/or escalate issues as needed. The Level 1 Help Desk Tech maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems, in addition to performing miscellaneous job-related duties as assigned by department head. Primary Responsibilities: Serve as the initial point of contact for all help desk outreach with intent to filter incoming requests by type and nature while providing basic support and troubleshooting assistance. Use effective communication skills to properly gather and analyze client details regarding user issues and determine the most effective way to resolve problems. Assist with the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices. Work alongside other technicians to provide user support for desktops, laptops and other computer devices. Provide support for identified Level 3 issues where configuration solutions are documented Maintain documentation of support processes, procedures and user instructions for IT equipment and software. Assist with configuration, setup, and installation of IT infrastructure projects. Participate in weekly team meetings and bi-weekly leadership meetings to ensure expectations are being met and deliverables are compliant with JBC policies. Document internal processes and procedures related to responsibilities. Responsible for entering time and expenses in accordance with firm policies. Understand JBC processes by completing assigned training materials. Manage monthly client billings in a timely manner. Engage and lead various technical activities. Requirements: Associate's degree in computer science, Information Technology or a related field; or one to two years related experience and/or training; or equivalent combination of education and experience. Office 365 administration experience required. 1+ years of professional experience in technology-related fields; managed service provider experience preferred. Other Skills, Abilities and Requirements: Reliable form of transportation Criminal background check Overnight travel After hours' support Ability to lift over 40 pounds

Job DescriptionJob DescriptionDescription: IT Support Specialist Dallas, TX Technology Description At TelyRx, we're revolutionizing access to essential medications by combining cutting-edge technology with a patient-centered approach. Inspired by our mission of "A Faster Way to Wellness", we strive to simplify healthcare and provide seamless, hassle-free access to the medications people need. As part of our growing team, we are seeking a flexible and enthusiastic IT Support Specialist to join our IT department. This role offers a unique opportunity to work closely with senior staff, gain hands-on experience in infrastructure maintenance and troubleshooting, and contribute to exciting projects. If you're passionate about IT, eager to learn, and ready to grow, we'd love to hear from you! Full Time / Salary = $50,000 - $60-0000 This is a fully on-site opportunity , based out of Dallas pharmacy (Irving, TX); must be located in Dallas-Fort Worth-Arlington. We welcome applications from candidates outside the Dallas-Fort Worth-Arlington area, but applicants will be personally responsible for covering relocation costs. Key Responsibilities Provide troubleshooting and resolution for hardware, software, and networking issues. Assist in maintaining servers, network devices, and other critical IT infrastructure. Update system records, document procedures, and maintain accurate inventory of IT assets. Collaborate with senior IT staff on infrastructure-related projects, ensuring timely and effective implementation. Continuously learn new technologies and apply them effectively to daily tasks. Monitor network and system performance, escalating issues as necessary. Basic Qualifications 1+ years of experience in IT support, helpdesk, or a similar role. Familiarity with Windows, Mac, and Linux operating systems. Basic understanding of networking concepts (e.g., DNS, DHCP, TCP/IP). Experience with troubleshooting end-user devices such as PCs, printers, and peripherals. Strong written and verbal communication skills. Ability to learn new technologies quickly and apply knowledge effectively. Preferred Qualifications Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). Certifications such as CompTIA A+, Network+, AWS, AZ-900, AZ-104 or other industry relevant certifications. Hands-on experience with Active Directory (Entra) and basic system administration skills. Exposure to tools like ticketing systems, MDM platforms, or IT monitoring tools. Proven ability to balance multiple tasks while maintaining attention to detail. Benefits Health Coverage: Comprehensive health, dental, and vision insurance. Retirement: 401(k) plan with company match. Time Off: Generous paid time off policy. Career Growth: Opportunities to grow within a rapidly expanding company. Mission-Driven Work: Be part of an organization focused on healthcare accessibility and innovation. If you're eager for the freedom to take ownership of projects, develop innovative solutions, and thrive while being given the room to grow, this is the perfect opportunity for you. We're looking for someone driven to make an impact, take initiative, and grow alongside our company as we tackle new challenges together. Requirements:

Job DescriptionJob Description SUMMARY: The systems administrator will maintain, upgrade and provide support for SCDC software, hardware, and networks infrastructure. The systems administrator needs to be able to diagnose and resolve problems quickly. The individual should be able to communicate technical concerns and solution to the IT Management Team with varying degrees of technical knowledge, as well as work with individuals in all department to help resolve their technical issues. The Systems Administrator is also responsible for assisting the IT Systems and Security Engineer for maintaining SCDC network and systems infrastructure, including firewalls, testing computer equipment, backing up databases, installing and updating malware software, installing and rebuilding existing serves as well as the other processes. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Assist in prioritizing and verifying completion of all Information Technology system administration projects; ensuring the Information Technology Department stays competitive and up-to-date with technology services. Participates in the establishment, organization, and implementation of short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness and effects changes required for improvement. Delegate assigned tasks to Junior Systems Administrator. Provide and input Evaluation information for Junior Systems Administrator. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring application service operations. Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems. Ensure appropriate training initiatives for new and existing staff. Communicate application service incidents and problems to key stakeholders, including management, end users and business operations leaders. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with the standards and project/operational requirements. Perform daily preventive monitoring; verifying the integrity and availability of systems & applications, databases, systems, and/or key processes; reviewing system and application logs when necessary. Reinforce SLAs to manage end-user expectations. Ensure full compliance with departmental Internal Controls, policies, procedures and regulations Perform regular security monitoring to identify any possible intrusions or potential threats. Test and apply patches and upgrades on a regular basis to systems and applications, upgrade administrative tools and utilities to improve existing capabilities and secure possible vulnerabilities. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Verify completion of scheduled jobs such as data backups and disaster recovery operations. Assist in developing and maintaining general administration standards and procedures for installations, configurations, and maintenance tasks. Develop and maintain technical documentation for all production systems and active projects within the enterprise. Maintain a thorough understanding of the basics behind the internet and its workings (Firewall, IPS, Web Filtering, Security, IP Routing, VPN, Email routing, SPAM, etc.). Aids the Applications Administrators, Systems Administrators, and IT Support Team in administration and maintenance of applications and storage infrastructure including, but not limited to DNS, DHCP, AD, VMware, SANs. Keep all areas clean and sanitized as directed. Perform other duties as assigned. Monitors support ticketing system for all ticket status', which includes, updating notes, communicating with requesters, aiding other IT team members, and completing all assigned tickets. Provides backup support for IT team members, including the handling of all incoming support calls, emails and walk-ins as required to maintain department SLAs. 24/7/365 Availability, Rotating Schedules, and Overtime Required as needed to work odd hours to accommodate projects, system maintenance, critical issues, emergencies, etc. Participate in the regular on-call after hours IT support schedule. ADDITIONAL SKILLS AND ABILITIES The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Expert knowledge of system security concerns and vulnerabilities. In-dept. knowledge and experience with VMware. Maintains a strict level of confidentiality regarding company information. Strong organizational skills. Proven ability to provide outstanding customer service. Must have excellent problem-solving abilities. Must be a detail oriented, organized individual with the ability to multi-task. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Display strong verbal and written communication skills. Proven ability to handle conflict situations. always available to respond to helpdesk requests after hours. EDUCATION / EXPERIENCE: Associate degree in Computer Science, Management Information Systems, or equivalent certification training and related work experience; or an equivalent combination of education and work experience. Relevant technical certifications: Network+, Security+ required at time of or during employment. Microsoft, Cisco, VMware, or other relevant industry certifications a plus. TECHNICAL EXPERTISE: Hands-on administration experience with Windows Server 2012/2008 required, and Microsoft Desktop support. Windows Server Components; Active Directory, DHCP, DNS, Group Policies controls. Server virtualization, VMware vSphere 5.5 preferred. Microsoft Communication and Collaboration products; Exchange 2010/2013 and SharePoint 2013 configuration & administration a plus. Remote server and system administration tools. Database administration; SQL Server 2012/2015. Fiber Channel or iSCSI SAN solutions and Blade Systems infrastructure. Experience with data center infrastructure. Cisco or Meraki networking experiences a plus. PHYSICAL DEMANDS / WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Employee is frequently required to lift and/or move up to 50 pounds. The Employee is frequently required to risk danger of electrical shock and/or radiation (from computers, networking components, wireless components). The noise level in the work environment is usually moderate. When on the casino floor the noise level increases to loud. Employee is exposed to second hand cigarette smoke. Levels of interaction: Face-to-face / in person: High level of interaction with other employees, high with guests and vendors. Telephone interaction: High level of interaction with employees, vendors and guests.

Job DescriptionJob Description Ames National Corporation (ANC), a multi-bank holding company based out of central Iowa, is seeking an Information Technology Support Analyst to join our team! If you are a problem-solver who enjoys helping others with technology-based questions and are looking to grow your career in technology support this position may be just what you are looking for. Ames National Corporation works hard to move forward our Mission of being Customer Focused, Locally Empowered, and Team Member Driven. The Information Technology Support Analyst will contribute to our Mission by receiving and managing helpdesk tickets and troubleshooting and resolving technical desktop and network problems to meet operational and production needs. Additional duties for the position may include: Provide support services for company employees in the areas of computer hardware, software, telephone, email and network related issues. Install and configures desktop PCs, laptops, printers, and other PC peripherals. Assist with adding, changing or removing system access for employees using Windows Active Directory, Microsoft 365 Admin Center, or other appropriate management consoles. Assist with software implementation projects and patch management. Assist Systems Administration team with support tasks Communicate with various vendors for additional technical support. Education & Experience: Associate's degree in related field or comparable work in information technology with a minimum of 1-2 years of field experience. Experience with Microsoft Windows Operating Systems is preferred. Previous experience working with Office 365 environments is a plus. Technical certification(s) is a plus. Knowledge & Skills: A thorough understanding of PC components and their respective interface requirements. A thorough knowledge of Microsoft Windows Operating Systems and TCP/IP networking. Ability to install, configure and upgrade PC software and hardware. Ability to communicate effectively, both verbally and in writing. Must be an independent, self-starter that shows initiative. Excellent organization, time management and customer service skills. Basic mathematical skills. What We Offer: Competitive pay and benefits package, including insurance, paid time off and generous 401k employer match. Opportunities for professional development and supportive IT team. Ames National Corporation is a multi-bank holding company with six central Iowa banks that operate in 11 communities from 18 banking offices. Corporate offices are located in Ames, Iowa. Join us in helping our information technology team provide the best technical service in the banking industry! Equal Opportunity Employer

Job DescriptionJob DescriptionDescription: Technology Specialist 1. Job Identification Job Title Technology Specialist Reporting to Director of IT Department / CC I.T./ 1000 Location Varies Job Reference AARA/TECHSPEC No. Job Holders 3 Last Update September 2022 2. Job Purpose Primary Responsibilities: Install and maintain laptops, workstations, printers, scanners, and other technology Deploy and configure Microsoft Windows 11 operating systems, software, and patches Troubleshoot basic network, VPN, RDP, and wireless connectivity issues Manage user accounts and permissions in Windows Server 2019 Active Directory, Skype, MS Exchange, various electronic records systems, etc. Learn, document, train, and adjust settings in the NextGen Electronic Heath Records system Assist engineers with network and server maintenance and installations. This includes Windows Server 2019 (Active Directory, Group Policies, DHCP, and DNS), Exchange Server 2016, SQL Server, Hyper-V, Network (Fortinet routers and switches), Cox VoIP cloud phone system, etc. 3. Job Dimensions Supervisory/Line Management Authority No supervisory or line management authority or responsibility Area Authority No specific responsibility for any area outwith individual workstation(s) and immediate environment Financial Authority No financial authority or responsibility. No budgets held. May purchase computer equipment. Process Authority Directed, standardized process authority in assessing, prioritizing, coordinating and completing their workload in close consultation IT. CIO and employees. Patient Contact No patient contact The above dimensions are not an exhaustive list. AARA reserves the right to alter the dimensions of all roles within the organization as required. 4. Organizational Position Direct report under the CIO 5. Role of the Department The I.T. Specialist aims to provide a continuous link between the I.T. Department and the Practice/Provider Team. The IT Specialist will work closely with a team of IT professionals and is expected to perform his specific roles in coordination with members of the team for both hardware and software subdivides and seek to perform technical support throughout the practice 6. Key Result Areas This position plays a role in helping everyone in the company to work efficiently. 7. Equipment, Machinery and Systems Equipment and Machinery You will have a laptop, workstation, network monitoring tools, phone, etc. and will work with all technology in the offices which include computers, printers, scanners, postage machines, credit card machines, kiosks, tablets, Systems Software such as Orion, Dameware, RDPSoft, VEEAM, GFI FaxMaker, NextGen, FortiMail, FortiClient, Fortigate, FortiSwitch, FortiManager, Exchange, Skype, NextGen, AllScripts, etc. This is just a sample of the systems you will work with. 8. Assignment and Review of Work All new AARA employees will agree initial objectives to be assessed on completion of their 90-day initial review period. Thereafter, all employees will enter the annual appraisal cycle under the AARA Talent, Performance and Career Management Policy where annual appraisals will be conducted by their Line Manager and CEO. Further information on the appraisal cycle calendar is available from the HR Manager and from the Talent, Performance and Career Management Policy on the AARA Intranet. 9. Communication and Relationships The postholder must have strong interpersonal and relational talents. Success in this role involves building and maintaining relationships with internal and external stakeholders Key Internal Relationships I.T. CIO I.T. Temporary Personnel Directors/ Site Managers Human Resources department Employees/ New starts Key External Relationships Software vendors such as TSI Healthcare, Cox, and Safari Micro 10. Demands of the Job Physical Demands: frequent lifting, carrying, pushing, and/or pulling; some climbing and balancing; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 40% sitting, 40% standing, 10% walking, and 10% driving. Must be able to routinely lift up to 15lbs. above the head and 30lbs. to waist height. Mental Handle repetitive tasks, including typing and analysis. Patience dealing with mistakes or lack of knowledge of others. Positive attitude, regardless of personalities. Independent thought and decision making, sometimes with limited training materials. Requirements: 11. Knowledge, Skill, Training and Experience to do the Job Essential Associate's degree or equivalent certificates, preferably in the computer industry Must be able to 10-finger type a minimum of 30 words a minute Ability to troubleshoot, research, document, and solve issues independently Proficiency in Microsoft Windows 10/11 and Office 2019, including MS Excel, Word, and Outlook Experience using domain services such as Active Directory, Group Policies, DNS, and DHCP Professional communication, composure, and customer focus Directly interact with doctors and staff on a daily basis Basic familiarity of network and server monitoring/troubleshooting tools Excellent time management and prioritization skills with and without a helpdesk system Personal vehicle to travel between the offices on occasion and to transport equipment (interoffice travel expenses will be reimbursed) Desirable Powershell, HTML, WordPress, and other scripting skills is a real plus CompTIA A+, Network+, Security+, MCSE, or similar certifications Bachelor's degree is a plus

Job DescriptionJob Description Position Summary: We are seeking an onsite entry-level IT Helpdesk Analyst to join our team and provide technical support across the organization. This role is ideal for someone starting their IT career who is eager to learn, develop technical skills, and grow within a hands-on IT environment. You will be the first point of contact for technical support and will gain exposure to a wide range of systems including desktops, servers, networking, and enterprise applications. Training and mentorship will be provided. This is a fully onsite position, allowing for hands-on experience with systems and direct interaction with end users. Responsibilities: Serve as the first point of contact for IT support requests (phone, email, ticketing system, and in-person) Troubleshoot hardware and software issues on: PCs, laptops, printers, and mobile devices Set up and deploy new equipment for employees Create, modify, and disable user accounts Install and update software Document issues and resolutions Assist with IT projects and system improvements Work with vendors to resolve technical issues Additional Opportunities (Training Provided): Support and provide back-up in other areas of Information Technology as necessary. Assist with system and network administration tasks, including but not limited to backups, database support, installing software, systems upgrades, patches, and processing user requests. Other duties as may be necessary to fulfill the responsibilities of this position. Qualifications: Associate's degree in IT, Computer Science, or related field Strong interest in IT and technology Good problem-solving skills and attention to detail Strong communication and customer service skills Ability to work independently and as part of a team Basic Technical Knowledge Required: Knowledge of: Windows 10/11 MS Office (Word, Excel, Outlook, PowerPoint, OneNote) Basic understanding of networking concepts (IP Addressing, DHCP) Nice to Have (Will Train) Active Directory / user account management PowerShell or scripting VMware or virtualization concepts Cisco IOS Visual Studio You can expect working at Pointe Precision to be challenging, but also exciting and fun. We're constantly exploring new opportunities and investing in new technology so we can promise you'll have plenty of opportunity, and you definitely won't be bored. An IT Helpdesk/Analyst may need to bend, stoop, and lift to move materials. Spends prolonged periods of time sitting, using a keyboard, and telephone. Some exposure to noise on shop floor. May be required to lift, carry or push up to 40 pounds. Some exposure to oils and solvents. Work is performed largely in a pleasant office environment with minimal chance for personal injury. Frequent mental and visual concentration for computer usage and calculations. Work hours are normally during regular business hours with occasional unscheduled overtime as required. Completed confidentiality agreement will be required. Pointe Precision offers a full benefit package including: - Health, Dental and Vision Insurance - Short & Long Term Disability - Employer paid Life and AD&D Insurance - 401(k) Plan with Company Match - Tuition Reimbursement - Medical and Dependent Care Reimbursement Accounts - Paid Vacation and Holidays Pointe Precision Inc. is an equal employment opportunity and affirmative action employer. Pointe Precision is dedicated to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, national origin, disability, age and any other legally protected class. Pointe Precision, Inc. encourages women, veterans and minorities to apply. This is an onsite position working Monday - Friday, 8am - 4pm.

Job DescriptionJob DescriptionDescription: Join Our Team at Diversified Supply! At Diversified Supply, we're more than just a distributor-we're a fast-paced, growing organization that relies on technology to power our operations across the Southeast. Our IT team plays a critical role in keeping everything running smoothly, and we're looking for a driven, customer-focused IT Support Technician to join us. If you enjoy solving problems, helping people, and working hands-on with technology in a collaborative environment-this is the role for you. Essential Functions End-User & Helpdesk Support Respond to and resolve helpdesk requests via ticketing system, phone, email, and walk-up support Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, phones, and peripheral devices Troubleshoot Windows operating systems, software applications, and connectivity issues Support VPN access and remote connectivity troubleshooting Escalate complex or infrastructure-related issues following established protocols Maintain clear and accurate documentation of issues, resolutions, and troubleshooting steps Analyze and resolve moderately complex technical issues using independent judgment and decision-making Hardware & Software Support Set up, configure, deploy, replace, and support workstations, laptops, mobile devices, and peripherals Assist with onboarding and offboarding activities, including equipment provisioning and access changes Maintain hardware inventory and asset tracking records Perform basic physical IT tasks, including cabling, workstation setup, and equipment relocation Systems & Account Administration Assist with Active Directory user account management, password resets, and group assignments Support Microsoft 365 and standard business applications Assist with email access, MFA, and secure authentication processes under direction of IT leadership Follow cybersecurity best practices and report potential security incidents promptly Participate in cybersecurity incident response activities as directed Documentation & Process Support Maintain accurate system documentation, FAQs, and standard operating procedures Assist with IT projects, system upgrades, and rollouts Coordinate with third-party vendors for issue resolution and support escalation Assist with data validation and reporting accuracy Support process improvement initiatives and documentation updates Growth & Development Opportunities Exposure to reporting tools and data analysis Opportunities to support process improvement initiatives Exposure to automation or scripting tools based on interest and aptitude Performance Expectations / Key Measures Timely response and resolution of helpdesk tickets Accuracy and completeness of documentation Adherence to cybersecurity and access control procedures End-user satisfaction and professionalist Ability to prioritize tasks in a fast-paced environment Compensation & Benefits Salary: $52,000 - $65,000, depending on experience Bonus: Eligible for year-end bonus Growth potential as responsibilities expand Comprehensive Benefits Package 75% employer-paid medical, dental, and vision (employee-only coverage) 401(k) with 15% employer match 9 paid holidays 80 hours of vacation + 8 hours of birthday vacation Perks & Recognition Monthly and yearly employee recognition incentives Employee discount program (sporting events, movie tickets, and more) A culture that values flexibility and work-life balance Requirements: Qualifications Education & Experience Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience) 1-5 years of hands-on IT support or helpdesk experience Technical Skills Windows desktop and laptop support Basic networking and connectivity troubleshooting VPN and remote access support Hardware installation, maintenance, and replacement Experience with ticketing systems and documentation practices Preferred Skills Experience with SQL queries or reporting tools Strong Excel skills Interest in automation, scripting, or data analysis Experience with ERP systems (e.g., Prophet 21) or distribution environments Knowledge, Skills, and Abilities Strong customer service and communication skills Ability to explain technical issues to non-technical users Strong interpersonal skills with a positive, service-oriented attitude Ability to train and support end users on technical applications and systems Strong problem-solving and troubleshooting abilities Ability to manage multiple priorities and deadlines Dependable, organized, and detail-oriented Physical Requirements and Environmental Conditions Ability to sit for prolonged periods while working at a computer for 8 hours or more Ability to perform repetitive hand, wrist, and finger movements required for computer and office work Ability to occasionally stand, walk, bend, and lift up to 30 pounds (computers, monitors, printers, boxes, etc.) Ability to use standard office equipment, including computers, phones, printers, scanners, and tools Ability to view computer screens and read printed materials for extended periods Primarily office-based work environment Occasional exposure to typical office noise levels Position requires reaching, bending, stooping, handling objects with hands and/or fingers, speaking and hearing, and visual acuity sufficient to perform job duties Work Schedule Monday - Friday, 8:00 am - 5:00 pm as the Company's standard business hours. This position is on-site and requires regular in-office presence Employees are expected to take meal breaks as appropriate during the workday Occasional travel to branch locations may be required This position may require work outside of normal business hours, including evenings or weekends on an as-needed basis to support system outages, deployments, upgrades, or other critical business needs Why Join Diversified Supply? You'll be part of a team where your work directly impacts the business, your ideas are valued, and your growth is supported. We invest in our employees and recognize the contributions that drive our success. Ready to take the next step in your IT career? Apply today!

Job DescriptionJob DescriptionSalary: $31.51 - $36.47/hour + DOE REPORTS TO: IT Manager WORK SCHEDULE: Monday through Friday 7:30am - 4:00pm COMPENSATION: $31.51 - $36.47/hour + DOE + Benefits, Non-Exempt Permanent Full-Time Position CLOSING DATE: Until Filled Ilisagvik College is rooted in the ancestral homeland of the Iupiat. As an institution, we are Unapologetically Iupiaq. This means exercising the sovereign inherent freedom to educate our community through and supported by our Iupiaq worldview, values, knowledge, and protocols. The Iupiaq way of life is woven into our curriculum, programs, activities, and daily interactions within Ilisagvik College and our community partners. SUMMARY OF POSITION: The IT Systems & Support Specialist is responsible for planning, coordinating, implementing, troubleshooting, and maintaining the Colleges electronic office systems and infrastructure. This includes support for client endpoints, servers, network connectivity, printers, fax, electronic mail, software applications, local area network (LAN), and integration with online and Internet resources. The Specialist provides direct user support, helps define and uphold standards and best practices, and contributes to ongoing improvements and projects. This role exists in three levels (I, II, III), with increasing responsibility, autonomy, technical complexity, project leadership, and mentoring. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide helpdesk/Call Center operations: receive, prioritize, track, and resolve technical tickets (hardware, software, network, peripherals). Provide first, and as appropriate second or third level support for Microsoft Office, operating systems, and common software applications. Diagnose and resolve user issues with PCs, printers, VoIP, mobile devices, and peripheral hardware. Maintain and perform upgrades, patches, and updates on systems and software. Assist users with connectivity and network environment issues (wired, wireless, VPN). Maintain documentation: knowledge-based articles, user guides, repair logs, network diagrams, inventory records. Track, tag, and manage hardware/software assets throughout their lifecycle, including procurement, deployment, and decommissioning. Assist in developing, enforcing, and updating automation and systems standards, policies, and best practices. Provide end-user training and office system literacy support (how to best use software tools and workflows). Maintain communication with users about issue status, resolutions, and best practices. Coordinate with or escalate to other IT groups (network, systems, security) when necessary. Provide support for classroom / event technology (projectors, AV, conference systems) as needed. Assist in special projects: system migrations, upgrades, rollouts, lab or office reconfigurations. Perform additional duties as required by IT management or institutional leadership. Complies with College policies, procedures and administrative directives, as well as state, federal, and local laws, regulations, and ordinances. Performs other related duties as required. For Level II / III, includes: Lead or coordinate small to medium projects (hardware refresh, software rollouts). Mentor and train lower-level staff or student workers. Assist in planning for infrastructure upgrades and future technology needs. Provide input on budgets, purchasing, vendor evaluation, and licensing. Conduct rootcause analysis for recurrent issues and propose process improvements. Act as escalation point for complex technical issues. KNOWLEDGE/SKILLS/ABILITIES: Strong familiarity with PC hardware, software, diagnostics, repair. Working knowledge of Microsoft applications and operating systems; ability to learn and support additional OS (macOS, Linux) as needed. Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs, wireless) and ability to troubleshoot connectivity issues. Experience or aptitude in image deployment, configuration management, and automated deployment tools. Ability to explain technical issues in plain language to non-technical users. Good oral, written, and interpersonal communication skills. Excellent customer service orientation and ability to work under pressure Demonstrated ability to interact effectively in a multicultural environment. Ability to pass a pre-employment background check. Demonstrated knowledge in one or more of the following areas: post-secondary educational systems, North Slope Borough NSB institutions and organizations; Iupiat culture, language, values, and traditions. Ability to interpret and represent North Slope community values, customs, and beliefs for the College. Ability to interpret and represent College actions and western institutions to the North Slope community. Ability to support Iisavik Colleges mission. EDUCATION/CERTIFICATES/EXPERIENCE Required/Preferred : Required (Level I): High school diploma or equivalent. Relevant IT certification (e.g. Microsoft, Cisco, CompTIA A+ / Network+). 12 years of customer service or technical support experience. Preferred (Level II / III): Associate degree (or higher) in Information Technology, Computer Science, or related field. Advanced certifications (e.g. Microsoft Certified, Cisco CCNA, CompTIA Server+, etc.). Experience in an educational or nonprofit environment. Valid drivers license. Promotion / Advancement Conditions: Meeting performance benchmarks (ticket resolution, customer satisfaction, project assignments). Acquisition of additional certifications or training. Demonstrated ability to lead projects, mentor staff, take initiative, and expand technical scope. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis required to sit, stand, walk, use hands to finger, handle or feel objects, tools, controls, and reach with hands and arms.The employee is frequently required to stoop, kneel, crouch, or crawl and talk and hear; The employee is occasionallyrequired to climb or balance, and may occasionally drive a vehicle. The employee must be able to lift and/or move up to40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,depth perception, and the ability to adjust focus. ENVIRONMENTAL CONDITIONS: The environmental conditions described here are representative of those anemployee encounters while performing the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions and the employee is regularly required to workindoors with a usually moderate noise level in the work environment. BENEFITS: Leave - 16 paid holidays and up to 36 days of paid leave Retirement - Ilisagvik College is a public employer whose employees contribute to the State of Alaska, Public Employees Retirement System. Health Insurance - Ilisagvik College is self-insured and Meritain Health is the health insurance third party administrator. Ilisagvik College offers health insurance to our employees with a no cost premium, and $50/pay period for each additional dependent and a low cost annual deductible of $200 for employee only and $600 for family. Life Insurance - IlisagvikCollege offers Life Insurance and Accidental Death & Dismemberment coverage through Guardian Life to employees at no cost to the employee in the amount of $100,000/per benefit. Additional supplemental or voluntary retirement, life insurance, disability benefits offered. If any questions, please Ilisagvik College is a Drug Free Workplace and Equal Opportunity Employer

Job DescriptionJob DescriptionSalary: Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for providing technical support to users by diagnosing and resolving IT-related issues. This role involves technical knowledge, problem-solving skills, and customer service abilities. Below is a detailed position description for an IT Helpdesk Technician: Position Overview: The IT Helpdesk Technician is responsible for providing first-line technical support to users experiencing hardware, software, and network issues. The technician is expected to diagnose problems, implement solutions, and ensure that IT services are running smoothly. This role involves handling incoming support requests, managing the IT helpdesk ticketing system, and escalating complex issues to higher-level IT staff when necessary. Key Responsibilities: Technical Support: Provide prompt and effective technical support to users, resolving issues related to hardware, software, network, and peripheral devices. Troubleshoot and resolve issues with computers, printers, mobile devices, and other IT equipment. Assist users with software installations, updates, and configurations. Helpdesk Management: Manage the IT helpdesk ticketing system by logging, categorizing, and prioritizing incoming support requests. Ensure that all helpdesk tickets are addressed within the established service level agreements (SLAs). Track and document the progress of each ticket, providing regular updates to users and closing tickets once issues are resolved. Remote Support: Provide remote support to users via phone, email, or remote desktop tools. Guide users through troubleshooting steps over the phone or via remote access, resolving issues without the need for an on-site visit. Assist remote or off-site employees with IT-related issues to ensure continuity of work. Hardware and Software Maintenance: Perform routine maintenance on IT hardware, including desktops, laptops, printers, and network equipment. Install, configure, and update software applications as required. Monitor and maintain IT systems to ensure they are running efficiently and securely. User Training and Education: Provide users with training on basic IT tasks, such as using new software, managing passwords, and adhering to IT security policies. Create and distribute user guides and documentation to help users troubleshoot common issues independently. Offer ongoing support and education to improve user proficiency with IT systems and tools. Incident Management: Identify recurring issues and escalate them to higher-level IT staff or management for further investigation and resolution. Collaborate with other IT team members to address complex issues that require a team-based approach. Participate in incident response efforts, including diagnosing and mitigating IT security incidents. System Monitoring and Reporting: Monitor system performance and network activity, identifying potential issues before they impact users. Generate reports on helpdesk activity, including ticket volumes, response times, and common issues. Provide feedback to IT management on trends and areas for improvement in IT services. Inventory Management: Maintain an inventory of IT assets, including hardware, software licenses, and peripheral devices. Track the allocation of IT equipment to users and manage the lifecycle of IT assets, including replacements and disposals. Ensure that all IT assets are accounted for and properly maintained. Compliance and Security: Adhere to IT security policies and procedures, ensuring that users comply with security protocols such as password management and data protection. Assist with the implementation of IT security measures, such as installing antivirus software, configuring firewalls, and applying security patches. Report any security breaches or vulnerabilities to IT management immediately. Continuous Improvement: Stay updated on the latest IT trends, tools, and best practices to enhance the quality of support provided. Participate in training and development opportunities to improve technical skills and knowledge. Suggest improvements to helpdesk processes and procedures to increase efficiency and user satisfaction. Qualifications: Education: An associates degree in Information Technology, Computer Science, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are also beneficial. Experience: 1-3 years of experience in an IT support or helpdesk role. Skills: Strong technical knowledge of computer hardware, operating systems (Windows, macOS, Linux), and common software applications. Proficiency in troubleshooting IT issues, including hardware failures, software glitches, and network problems. Familiarity with IT helpdesk ticketing systems and remote support tools. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Strong organizational skills and attention to detail. Attributes: Customer-focused with a commitment to providing high-quality support. Patience and empathy when dealing with users who may be frustrated or unfamiliar with technology. Problem-solving mindset with the ability to think critically and act quickly. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and processes. Reports to: The IT Helpdesk Technician will report to the IT Helpdesk Manager or IT Support Manager. Work Environment: The role is fully office-based call center-style The technician may be required to work in shifts or be on call to provide support outside of regular business hours. Some physical activity may be involved, such as lifting and installing computer equipment. This role is essential for maintaining the day-to-day IT operations of the organization, ensuring that users have the support they need to perform their duties effectively.

Job DescriptionJob Description Who We Are HMC Architects is an employee-owned design firm with an inherent desire to make a difference in our communities. As a purpose-driven brand based on values, our mission to design for good drives everything we do. And our ownership culture creates alignment and increased commitment to that mission, keeping us on track to being successful. What We Do Founded with the purpose of anticipating community needs, HMC aims to create designs that have a positive impact, now and into the future. We focus primarily on opportunities to have the most direct contribution to communities-through healthcare, education, and civic spaces. Why Join HMC As an employee owned company you become an owner after one year-receiving company-provided shares at no cost and building long-term financial growth as the firm succeeds. We also give back through our volunteerism with our Designing Futures Foundation, which advances sustainable and regenerative design and supports the next generation of innovators. In addition to this, we also support our team through: Culture: We put people over profits, giving them the flexibility to manage their work and life. We believe in fairness, equality in opportunity, and rewarding those who perform. Wellness: company paid wellness courses, on-site gyms (at select locations), access to financial advisors and discounts to wellness platforms, gyms and more. Professional Development: LinkedIn learning access, business development training, supportive mentorship, company-paid ARE study materials, exam fees, and licensure completion bonuses. Comprehensive Comp and Benefits: Base+Bonus+Equityk, including student loan repayments, wellness programs, full medical, dental, vision, time off and holidays above industry standard. Job Summary We're looking for a IT Support Technician to provide front-line technical support to end users, resolving hardware, software, and network issues to maintain productivity and system reliability. This role works under direct supervision, follows established IT procedures, and supports technology operations in an architectural office environment. This position is located in HMC's Sacramento, California office. The position requires 3 days in the office and the ability to work from home Mondays and Fridays. Key Responsibilities Respond to and prioritize IT support requests via phone, email, and in person Troubleshoot PCs, laptops, peripherals, and basic network issues Set up and configure workstations, printers, mobile devices, and video conferencing equipment Install, configure, and maintain hardware, software, and applications Support networked printers, plotting equipment, and peripheral devices Maintain hardware/software inventory and ensure data integrity Create basic end-user documentation and provide technology guidance Enforce IT policies, standards, and security procedures Assist with system upgrades, device monitoring, and technology planning Travel as needed to the other offices Requirements Associate degree or equivalent technical training Minimum 2 years of experience in a Microsoft Server and Windows environment Working knowledge of PC hardware, networking basics, and IT applications Strong customer service, communication, and documentation skills Ability to manage priorities, meet deadlines, and adapt to change Professional demeanor, dependable attendance, and collaborative work style This position is non-exempt. The salary range for this position is $44,619 - $60,764 ($21.45 - $29.21 per hour). The actual offered salary for this position will vary depending on multiple factors including the candidate's qualification, education, position knowledge, work experience, skills, ability, work location, and internal incumbent compensation for similar roles. We do not anticipate individuals hired into this position will start at or near the top half of the range listed; the decision will be based on each individual case. The salary range listed above does not include other compensation elements such as discretionary bonus opportunities, employee stock ownership grants, paid time off, medical insurance, and other wage and benefit opportunities.

Job DescriptionJob Description POSITION SUMMARY This is a two-year, grant based non-exempt position. The Helpdesk Support and Field Technician is responsible for providing technical support and assistance to end-users, both remotely and on-site. This dual role involves troubleshooting and resolving hardware, software, and network issues, as well as installing and maintaining IT equipment. The technician ensures the smooth operation of IT systems, provides exceptional customer service, and contributes to the overall efficiency of the IT department. Candidate must be ready to be an active participant in department with a strong commitment to excellence. REQUIRED QUALIFICATIONS: Required knowledge, skills, and abilities for this position would normally be gained through the equivalent of an Associate's Degree in Computer Science, Information Technology or a related field or applicable certifications. Minimum of 1-3 Years of experience in IT support or a similar role. Relevant certifications ( e.g., CompTIA A+, Network+) are preferred. Must be able to work flexible schedules, including occasional evenings or weekends for maintenance and upgrades. Must be able to lift and move IT equipment as needed. Knowledge of operating systems (Windows, MacOS, Linux), hardware components, and software applications; understanding of networking principles and protocols, strong problem-solving and diagnostic skills. Ability to communicate, effectively, both verbal and written, explain technical concepts to non-technical users, strong customer service orientation and ability to work well with diverse groups of people. Ability to lift and move IT equipment as needed and willingness to travel and work on-site at various locations. Yardi Voyager knowledge a plus. Remote Support: Ability to respond to helpdesk tickets, phone calls, and emails to provide technical support to end-users, diagnose and resolve hardware, software, and network issues remotely, guide users through problem-solving processes and provide step-by-step instructions. Issue Escalation: Ability to escalate complex issues to higher-level support or specialized technicians as needed and follow-up on escalated issues to ensure timely resolution. User Account Management: Ability to assist with user account creation, password resets, and access control, ensure proper permissions and security protocols are followed. Documentation: Skill in maintaining detailed records of support requests, troubleshooting steps, and resolutions, document common issues and solutions in the knowledge base for future reference. Training and Guidance: Ability to provide training to end-users on IT policies, procedures, and best practices, educate users on new software and hardware. On-Site Support: Ability to travel to various locations to provide on-site technical support, install, configure, and set up hardware, software, and peripheral devices, perform repairs or replacement of defective components. Maintenance and Upgrades: Skill in conducting regular maintenance and updates on IT systems and equipment, implement upgrades to hardware and software as needed. Network Management: Ability to assist in the setup and maintenance of local area networks (LANs) and wireless networks and troubleshoot network connectivity issues on-site. Inventory Management: Skill in tracking and managing inventory of IT equipment and supplies and ensure proper storage and handling of IT assets. Collaboration: Ability to work closely with other IT staff and departments to resolve issues and improve IT services, participate in team meetings and contribute to project planning. Continuous Improvement: Ability to identify and implement opportunities for improving IT support and services and stay updated on the latest technology trends and advancements. Other Related Duties: Ability to perform other related duties

Job DescriptionJob DescriptionDescription: JOB OVERVIEW: Dynasty Financial Partners is seeking a motivated, self-starting IT Support Specialist to join our Technology team. Based in our St. Petersburg office, you'll serve as a critical resource for our employees-delivering hands-on technical support locally while providing remote assistance to team members across our other offices. This role offers the opportunity to work across a broad technology landscape, from day-to-day troubleshooting to infrastructure administration and cybersecurity initiatives. REQUIREMENTS: End-User Support Deliver first and second-tier technical support to Dynasty employees, both onsite and remotely Troubleshoot hardware, software, and connectivity issues across workstations, mobile devices, printers, phones, and web conferencing tools Translate complex technical issues into clear, understandable guidance for non-technical users Systems & Infrastructure Administration Assist with server administration tasks including user and group management, security permissions, group policies, and resource monitoring within Active Directory and Azure Active Directory Configure, maintain, and troubleshoot internal infrastructure including servers, routers, switches, firewalls, and security updates Monitor datacenter and cloud environment health using existing tools; build, test, and maintain servers as needed Microsoft Ecosystem Management Administer and support Microsoft technologies including Exchange, Microsoft 365, SharePoint, Intune, and Autopilot Troubleshoot email issues such as bounce-backs, spam filtering, transmission failures, and mobile app configurations Able to navigate and troubleshoot GenAI content Asset & Lifecycle Management Manage technology assets, deploy system images, and ensure compliance with firm policies Execute onboarding and offboarding procedures, including workstation deployment and decommissioning Support routine updates, patches, and hardware lifecycle planning Security & Compliance Assist in monitoring, maintaining, and implementing cybersecurity policies and solutions across the internal environment Collaboration & Projects Partner with external MSPs, hardware vendors, and software providers to resolve issues and implement solutions Collaborate with internal departments on cross-functional technology initiatives Travel occasionally throughout the United States to support Dynasty network firms with IT projects Respond promptly to critical incidents as needed Requirements: REQUIREMENTS: Experience & Certifications 1-2 years of experience in an internal IT support or Helpdesk role CompTIA, Microsoft, and/or Cisco certifications are a plus Technical Skills Strong understanding of desktop hardware, operating systems, and diagnostic tools Proficiency with Microsoft Office, Outlook, and mobile device configuration and support Experience administering Microsoft 365 and related admin portals Foundational knowledge of networking principles, including: Client-server architecture, switching, and TCP/IP protocols (DNS, WINS, DHCP, routing) CAT cabling, wireless security, and firewall technologies OSI Model fundamentals Entry-level Active Directory and/or Entra experience with the ability to perform basic user account administration Familiarity with troubleshooting network connections, web conferencing, and Wi-Fi issues Exposure to Fortinet and Cisco Meraki hardware is ideal Experience with management tools such as NinjaOne, Intune, Microsoft 365 Admin Centers, and PowerShell are a plus Process & Framework Knowledge Ability to follow and execute process-driven workflows Familiarity with ITIL framework principles BENEFITS Health Insurance Dental insurance Vision insurance Retirement plan 401(k) 401(k) matching Paid Time Off FSA/HSA benefits plans Disability benefits Voluntary Life Insurance Basic Life Insurance EQUAL EMPLOYMENT OPPORTUNITY: Dynasty Financial Partners is committed to providing equal employment opportunities and ensuring that all employment-related decisions are made without regard to race, color, sex, age, national origin, religion, physical or mental disability (unrelated to the ability to perform job duties) veteran status, or any other protected status under applicable law.

Job DescriptionJob Description Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021! Belay Technologies is seeking a Helpdesk Technician to join our intel team. The Help Desk Support is primarily responsible for the administration of the help desk and help desk ticketing system including administration and maintenance of the IT asset register. Candidates should have the following qualifications: TS/SCI with polygraph is required High school/GED with nine (9) years of experience Equivalent education and experience: Associate degree and seven (7) years of experience Candidates are desired to have the following skills: Responsibilities include but are not limited to the following: Installing hardware and software for the network. Administration of the help desk and help desk ticketing system. Administration and maintenance of the IT asset register. Keeping systems operating efficiently by performing any necessary upgrades and repairs. Planning a strategy to maintain system security on the computers and the network as a whole. Assigning and updating security permissions for the system network. Training or directing users on the correct use of software and hardware within the system. Performing problem-solving tasks when alerted by a user or monitoring system. Experience with computers and mobile devices General computer troubleshooting experience. Resourcefulness and problem-solving aptitude. Excellent communication skills. Perks and Benefits: 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program 10% matching in 401(k) contributions vested on day one $5,000 annual training/tuition Student Loan Repayment Program 100% company-funded HSA Rich medical coverage (100% coinsurance) Dental coverage including orthodontia Up to $420,000 in life insurance, premiums 100% company funded Amazon Prime, gym reimbursement, monthly lunches, games and prizes Pet adoption program, generous referral bonus program, fun events, and more! At Belay, we are committed to creating an environment where you can thrive both professionally and personally. We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development. Salary Range: $114,000.00 to $144,000.00 Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Key words: Full Clearance, Fort Meade, SDVOSB, Service-Disabled Veteran-Owned Small Business, DoD, full scope. Powered by JazzHR GrfLunDXr8

Job DescriptionJob DescriptionCompany Description ABOUT STREAM REALTY PARTNERS Founded in 1996, Stream Realty Partners (Stream) began with a vision. Not one focused on bricks and mortar, but with people at its foundation. Headquartered in Dallas, TX and operating in core markets coast to coast, we complete billions in annual transactions in office, industrial, retail, healthcare, land, and data center properties. With millions of square feet of assignments, Stream is one of the fastest-growing, full-service commercial real estate services organizations in the country. Our team of talented individuals have come together to create our distinct culture, best summarized by our firm's core values: smart, honest, nice, and passionate. For more information, visit and follow Stream on LinkedIn, Instagram, X and Facebook. IMMEDIATE IMPACT. MEANINGFUL CAREER. At Stream, we know our success begins and ends with our people. It is the reason we work hard to attract and retain the best and brightest talent. From day one, you will be an integral member of our high-caliber, collaborative team. We will empower you to apply your energy, expertise, and creativity to meet our client's needs while instilling you with unsurpassed market knowledge and development opportunities to succeed. When you join Stream, you won't simply start a new job-you will build a meaningful and impactful career. Job Description POSITION OVERVIEW The IT Business Operations and Procurement Specialist is responsible for supporting IT planning and financial analysis, purchasing, inventory, and asset lifecycle tracking, invoice processing, vendor coordination, contract administration, and software license compliance. This role partners closely with Helpdesk, IT Engineering, Accounting, and Technology leadership to ensure timely acquisition, accurate tracking, compliant usage, and cost-effective management of Stream's technology resources across all offices. PRIMARY RESPONSIBILITIES Technology Purchasing & Fulfillment Independently forecast equipment needs based on headcount projections, asset end-of-life schedule, and planned department needs. Prepare requirements, compare pricing/options, and obtain required approvals from managers/partners. Create purchase orders (or equivalent), place orders, track shipping, receive goods, and coordinate handoff to deployment teams to meet deadlines. Maintain supplier records and support purchasing standards/procedures to drive consistency and auditability. Maintain accurate purchasing documentation (quotes, approvals, PO references, packing slips) to support accounting and audit requests. Asset Management (Hardware, Network Gear, Peripherals) Create the process for managing all IT assets (hardware, network gear, software, and peripherals) Own the asset lifecycle from receipt to end-of-life: tagging/naming, assignment, warranty status, valuation, refresh/retirement, and secure disposition. Ensure the asset database remains current and accurate; coordinate with IT teams on changes (moves/adds/changes). Lead periodic spot checks/audits and reconcile variances, document root cause and corrective actions. Manage minimum stock levels (laptops/docks/monitors/ cameras/ headsets/phones), shipping/returns, RMA processing, and secure storage controls. Produce timely asset reports for Accounting and leadership (inventory valuation, assignment lists, refresh planning, loss/damage summaries). Payables Processing & Reconciliation Partner with accounting to streamline and drive process improvement for the technology invoicing process. Process invoices for Technology purchases and recurring services; validate invoice accuracy against quotes/POs/receiving records. Code invoices appropriately and partner with Accounting to ensure on-time payments and accurate departmental/entity allocation. Reconcile corporate card and other statements to purchase records; resolve discrepancies and track credits/returns. Track and report on payment timeliness; investigate payment inquiries. Vendor Management & Coordination Manage vendors once onboard, serving as a primary point of contact for selected vendors; coordinate vendor activities (orders, renewals, deliveries, escalations). Track vendor performance and support service-level expectations (delivery timelines, contract terms, support responsiveness). Support vendor onboarding and offboarding activities. Maintain vendor master information (contacts, account IDs, portals, billing cadence). Monitor and manage service accounts associated with vendors and procurement activities. Contract Management & Renewals Support negotiation, processing, and administration of Technology-related contracts (e.g. software licensing, telecom, business machines, hardware maintenance, professional services). Coordinate IT contract review activities with Legal, Accounting, and appropriate sign-offs. Track and manage SOWs, MSAs, change orders, renewal dates, advance notice periods, and key contractual obligations; prepare renewal/termination notices as needed. Maintain changes in Stream contact information with vendors. Monitor contract spend against commitments and assist leaders with forecasting and budget planning. Ensure services are delivered as contracted and help address vendor non-performance. Subscription Management/Compliance Track software subscription assignments for selected products. Audit these assignments as appropriate and provide reports as required for management and auditors. IT Finance Support Support leaders with analyzing department CAPEX and OPEX spend and variances. Support leaders with budget vs actuals analysis by tracking costs. Qualifications Bachelor's degree or four years of relevant experience 3+ years of experience in an IT business operations role working with technology vendors and managing the technology procurement process 2+ years of experience with IT accounting including general ledger accounting, expense coding, variance analysis, CAPEX/OPEX, etc. Working knowledge of procurement life cycle, IT asset life cycle and periodic audits Excellent communication skills (both verbal & written) Strong organizational skills Solid financial management acumen Technical writing skills Proficiency with Microsoft Word, Excel, PowerPoint and Outlook applications and mobile apps Experience or familiarity of various technology solutions (software, hardware, subscriptions) Hands on experience with Workday FIN is a plus Additional Information Once you have completed your application, you will receive an email from with a link to the Culture Index survey, which will help us gain a better understanding of your strengths and motivational drives. Please search for the "IT Business Operations & Procurement Specialist" position in the Culture Index portal. We kindly request that you set aside 10 uninterrupted minutes within 48 hours of submitting your application. Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sexual orientation, gender identity, age, national origin, disability, military status, or any other reason prohibited by law. Stream Realty Partners offers competitive salaries, bonuses, medical/dental/vision insurance, pharmacy benefits, health savings account, flexible spending accounts, 401(k) plan with company matching, PTO, and holiday pay. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons. To apply for a position, please visit our website at

Job DescriptionJob Description We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. RESPONSIBILITIES Provide first/second level contact and problem resolution for customer issues. Work with third party vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop application. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Candidate should be willing to perform other duties as assigned. Ideal candidates must have the following qualifications and skills. Background knowledge in Computer science or any related field . Minimum of 18 months of IT experience. Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems. Basic knowledge of Mac operating system, to support Apple pc users. Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLAs. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment.