InsideHigherEd
Statesboro, Georgia
IT Business Analyst, Intermediate Job ID: 293887 Location: Statesboro, Georgia Full/Part Time: Full Time Regular/Temporary: Regular About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed. Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025. Location Statesboro Campus - Statesboro, GA Department Information Information Technology Services Job Summary Functions as a liaison and subject matter expert for IT Services in an assigned department. Facilitates the business analysis process to identify business requirements for system solutions or improved processes that will increase efficiency, productivity, and value to the University. Serves as technical lead when developing project specifications and requirements both internal to the department and cross-departmental. Responsibilities Collaborate with departments to identify process improvements, document and communicate business needs and provide IT solutions Plan, elicit, capture, analyze and validate business, functional and technical requirements Facilitate requirements elicitation sessions and walk through with business and IT resources Evolve into a subject-matter expert who can easily liaise between other departments Perform current state analysis of existing business systems, applications and functions Answer questions and clarify requirements for projects and enhancements during the discovery phase Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects Understand the relationships, dependencies, and impact of neighboring business functions Understand core systems, applications, and technical platforms Required Qualifications Educational Requirements Bachelor's Degree from an accredited institution Required Experience Three (3) or more years of work-related experience Preferred Qualifications Additional Preferred Qualifications Familiarity with regulatory policies and procedures such as HIPAA, PCI, and FERPA Preferred Experience Experience with Enterprise and/or Line-Of-Business applications in the Higher Education environment Experience with Higher Education Auxiliary Enterprises (Retail Services, Dining, Card Services, Parking and Transportation), Life Safety, University Housing, Student Health Services, Facility Services, Controllers/Financials, and Human Resources Proposed Salary Commensurate with experience This is an exempt position paid on a monthly basis. Required Documents to Attach Resume Cover Letter Two (2) Professional References Knowledge, Skills, & Abilities ABILITIES Consistently exhibit engaging customer service Ability to support various constituencies served by the University Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position Ability to prioritize, multi-task, address issues quickly and professionally, and meet deadlines Demonstrated ability to work in a team of cross-functional environment Must be highly analytical, have a passion for details, and capable of translating analytical insights into action KNOWLEDGE Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success SKILLS Effective communication (verbal and written), organizational and human relations skills Excellent interpersonal skills Apply Before Date February 19, 2026 Application review may begin as early as January 15, 2026. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at or by email at . For technical support, please call the USG Service Desk at 251.2644, or email . USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Legally authorized to work in the United States for the duration of employment without assistance from the University. Must be able to perform duties and responsibilities with or without reasonable accommodation/ Georgia Southern University is a Tobacco and Smoke-Free Community. Equal Employment Opportunity Georgia Southern University provides equal opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: . Other Information Must be able to perform duties and responsibilities with or without reasonable accommodation. Work generally performed in an office environment. Workweek may occasionally extend beyond 40 hours. Travel may be required. Background Check Position of Trust + Education To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-ff153c87f700d34bbe4235
IT Business Analyst, Intermediate Job ID: 293887 Location: Statesboro, Georgia Full/Part Time: Full Time Regular/Temporary: Regular About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed. Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025. Location Statesboro Campus - Statesboro, GA Department Information Information Technology Services Job Summary Functions as a liaison and subject matter expert for IT Services in an assigned department. Facilitates the business analysis process to identify business requirements for system solutions or improved processes that will increase efficiency, productivity, and value to the University. Serves as technical lead when developing project specifications and requirements both internal to the department and cross-departmental. Responsibilities Collaborate with departments to identify process improvements, document and communicate business needs and provide IT solutions Plan, elicit, capture, analyze and validate business, functional and technical requirements Facilitate requirements elicitation sessions and walk through with business and IT resources Evolve into a subject-matter expert who can easily liaise between other departments Perform current state analysis of existing business systems, applications and functions Answer questions and clarify requirements for projects and enhancements during the discovery phase Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects Understand the relationships, dependencies, and impact of neighboring business functions Understand core systems, applications, and technical platforms Required Qualifications Educational Requirements Bachelor's Degree from an accredited institution Required Experience Three (3) or more years of work-related experience Preferred Qualifications Additional Preferred Qualifications Familiarity with regulatory policies and procedures such as HIPAA, PCI, and FERPA Preferred Experience Experience with Enterprise and/or Line-Of-Business applications in the Higher Education environment Experience with Higher Education Auxiliary Enterprises (Retail Services, Dining, Card Services, Parking and Transportation), Life Safety, University Housing, Student Health Services, Facility Services, Controllers/Financials, and Human Resources Proposed Salary Commensurate with experience This is an exempt position paid on a monthly basis. Required Documents to Attach Resume Cover Letter Two (2) Professional References Knowledge, Skills, & Abilities ABILITIES Consistently exhibit engaging customer service Ability to support various constituencies served by the University Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position Ability to prioritize, multi-task, address issues quickly and professionally, and meet deadlines Demonstrated ability to work in a team of cross-functional environment Must be highly analytical, have a passion for details, and capable of translating analytical insights into action KNOWLEDGE Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success SKILLS Effective communication (verbal and written), organizational and human relations skills Excellent interpersonal skills Apply Before Date February 19, 2026 Application review may begin as early as January 15, 2026. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at or by email at . For technical support, please call the USG Service Desk at 251.2644, or email . USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Legally authorized to work in the United States for the duration of employment without assistance from the University. Must be able to perform duties and responsibilities with or without reasonable accommodation/ Georgia Southern University is a Tobacco and Smoke-Free Community. Equal Employment Opportunity Georgia Southern University provides equal opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: . Other Information Must be able to perform duties and responsibilities with or without reasonable accommodation. Work generally performed in an office environment. Workweek may occasionally extend beyond 40 hours. Travel may be required. Background Check Position of Trust + Education To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-ff153c87f700d34bbe4235
InsideHigherEd
Statesboro, Georgia
IT Support Analyst Job ID: 293188 Location: Statesboro, Georgia Full/Part Time: Full Time Regular/Temporary: Regular About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed. Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025. Location Statesboro Campus - Statesboro, GA Department Information IT Support Automation Job Summary The IT Support Analyst will provide Tier 1 and Tier 2 technical support to end users on various issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations. The IT Support Analyst will also perform root cause analysis, develop documentation for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. Responsibilities Administer solutions for modern management of endpoints and applications; support platform software upgrades, workstation patching/compliance, and application delivery Engage in the continuous improvement of endpoint administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practices Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment Participate in hardware and software reviews and recommend purchases; Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades Act as a technical leader in a consultative role for customers to understand specific application requests and provide appropriate solutions/recommendations Functions as the key contact for IT requests from a broad range of users for technical support. Provides consultation and support; communicates effectively to convey complex technical information Required Qualifications Educational Requirements High School Diploma or equivalent Preferred Qualifications Preferred Educational Qualifications Bachelor's Degree Preferred Experience One (1) year experience in related work, including customer service experience Proposed Salary $19.23 per hour This is a non-exempt position paid on a biweekly basis. Required Documents to Attach Resume Cover Letter Two (2) Professional References Knowledge, Skills, & Abilities ABILITIES Consistently exhibit engaging customer service Ability to support various constituencies served by the University Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position Ability to learn and adapt to new technologies Capacity for quick response to customer needs Ability to analyze and troubleshoot common desktop/client/server problems and escalate advanced issues Ability to use independent judgment Ability to work independently as well as in a team Ability to manage multiple projects, meet deadlines and adapt to frequent change KNOWLEDGE Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success Knowledge of application servers and installed information systems Knowledgeable about hardware and software, integrated systems, and event driven programs SKILLS Effective communication (verbal and written), organizational and human relations skills Effective, problem-solving, time management, analytical, and detail orientation skills Apply Before Date February 18, 2026 Application review may begin as early January 12, 2025. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at or by email at . For technical support, please call the USG Service Desk at 251.2644, or email . USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Legally authorized to work in the United States for the duration of employment without assistance from the University. Must be able to perform duties and responsibilities with or without reasonable accommodation. Georgia Southern University is a Tobacco and Smoke-Free Community. Equal Employment Opportunity Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: . Other Information Must be able to perform duties and responsibilities with or without reasonable accommodation. Work generally performed in an office environment. Workweek may occasionally extend beyond 40 hours Travel may be required May be required to maneuver items weighing up to 50 pounds with or without reasonable accommodation. May be required to work from ladders or lifts to access elevated work areas. Requires after hours on call service. May be required to walk/navigate support areas. Background Check Standard To apply, visit click apply for full job details
IT Support Analyst Job ID: 293188 Location: Statesboro, Georgia Full/Part Time: Full Time Regular/Temporary: Regular About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed. Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025. Location Statesboro Campus - Statesboro, GA Department Information IT Support Automation Job Summary The IT Support Analyst will provide Tier 1 and Tier 2 technical support to end users on various issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations. The IT Support Analyst will also perform root cause analysis, develop documentation for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. Responsibilities Administer solutions for modern management of endpoints and applications; support platform software upgrades, workstation patching/compliance, and application delivery Engage in the continuous improvement of endpoint administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practices Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment Participate in hardware and software reviews and recommend purchases; Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades Act as a technical leader in a consultative role for customers to understand specific application requests and provide appropriate solutions/recommendations Functions as the key contact for IT requests from a broad range of users for technical support. Provides consultation and support; communicates effectively to convey complex technical information Required Qualifications Educational Requirements High School Diploma or equivalent Preferred Qualifications Preferred Educational Qualifications Bachelor's Degree Preferred Experience One (1) year experience in related work, including customer service experience Proposed Salary $19.23 per hour This is a non-exempt position paid on a biweekly basis. Required Documents to Attach Resume Cover Letter Two (2) Professional References Knowledge, Skills, & Abilities ABILITIES Consistently exhibit engaging customer service Ability to support various constituencies served by the University Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position Ability to learn and adapt to new technologies Capacity for quick response to customer needs Ability to analyze and troubleshoot common desktop/client/server problems and escalate advanced issues Ability to use independent judgment Ability to work independently as well as in a team Ability to manage multiple projects, meet deadlines and adapt to frequent change KNOWLEDGE Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success Knowledge of application servers and installed information systems Knowledgeable about hardware and software, integrated systems, and event driven programs SKILLS Effective communication (verbal and written), organizational and human relations skills Effective, problem-solving, time management, analytical, and detail orientation skills Apply Before Date February 18, 2026 Application review may begin as early January 12, 2025. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at or by email at . For technical support, please call the USG Service Desk at 251.2644, or email . USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Legally authorized to work in the United States for the duration of employment without assistance from the University. Must be able to perform duties and responsibilities with or without reasonable accommodation. Georgia Southern University is a Tobacco and Smoke-Free Community. Equal Employment Opportunity Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: . Other Information Must be able to perform duties and responsibilities with or without reasonable accommodation. Work generally performed in an office environment. Workweek may occasionally extend beyond 40 hours Travel may be required May be required to maneuver items weighing up to 50 pounds with or without reasonable accommodation. May be required to work from ladders or lifts to access elevated work areas. Requires after hours on call service. May be required to walk/navigate support areas. Background Check Standard To apply, visit click apply for full job details