4 jobs found

DCI Job Requirement for: Field Support Representative Location: Jordan (90/90 Rotation) Required: Active DoD TS/SCI Clearance Job Description: Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Embed with high-impact units to understand their operational and technical needs Help facilitate collaboration across a global enterprise Provide desk-side training to analysts Train analysts/operators in a classroom and operational setting Staff the Help Desk o Respond to user requests and work with the engineering team to troubleshoot issues Provide feedback to the engineering team about product Proactively develop relationships with users at customer site and surface use case gaps Build initial dashboard products and assist users with building questions Answer questions from senior leaders Qualifications : Strong background in intel analysis Experience fusing intelligence capabilities in support of operations Prior experience with one or more of the following platforms: o Gotham, AIDP, Gaia, Maven or Foundry Technical background with working knowledge of the following (highly preferred): HTML, Ruby, Python and/or Java Hardware, networks, and server administration Experience training analyst in a classroom and/or or field setting Strong knowledge of Excel Military/Special Operations experience is a plus Note: This role is 90 Days on duty in Jordan, followed by 90 days off at your HOR Active DoD TS/SCI Clearance Job Type: Full-time Compensation details: 00 Yearly Salary PI07e857e5f8f5-0968

Company Summary Founded in 1998, AspireHR is a woman owned US-based SAP HR and SAP SuccessFactors Gold Partner, working with HR organizations across North America to successfully implement best-in-class HCXM (Human Capital Experience Management) solutions. AspireHR is a purpose driven company that provides a wide range of services and software solutions for both the implementation and maintenance of HXM systems that includes our own proprietary software as well as long-term managed service agreements. The AspireHR team has built an impressive roster of clients by combining a cost-effective implementation strategy, an innovative mix of HCXM technologies and excellent customer service. Our focus is Employees First. We are careful to select people for our team that have demonstrated excellence through their skills, character and background. AspireHR invests in our people and capabilities to differentiate us from competitors. For more information, please visit . Scope and Responsibilities We are expanding our team to add a dynamic Service Desk Technician to provide our clients and their employees with front line help while creating an incredible customer service experience. This person must be located in DFW and able to come into the office in Dallas. In this role, you will be providing support services for clients, product engineers, delivery consultants, and executives. You'll have the opportunity to work directly with deeply experienced technology and HR professionals along with engaging with clients based around the world! As a member within the AMS & BPO Team, you'll work with the HCM cloud technologies and grow your skill set as you collaborate to help build and grow our AMS & BPO practice. Specific Responsibilities Your day-to-day activities will include support of AspireHR clients, employees, and contractors. Handle incoming phone and email customer support requests Troubleshoot HCM and related IT and HR systems. Examples include but are not limited to: o Time and Attendance o Onboarding o Payroll o Policy Assistance Provide comprehensive solutions with exceptional customer service and client engagement Provide general process guidance and payroll assistance related to the Client's policies Assist the onboarding of client new hires thru system navigation and policy questions Ensure efficient coordination, prioritization and resolution of support requests in compliance with SLAs Proactively communicates support status to client Escalate or engage additional resources to resolve support requests as needed Learn from and working with an amazing team of brilliant people Be a frontline representative for our IT service desk organization and the first person the company relies on for help Document all client interactions and troubleshooting measures taken into the ITSM tool of record Assist in the development and documentation of support solutions for input into our knowledge management system Key Selection Criteria Customer service experience with demonstrated ability to resolve issues and create a positive interaction Ability to execute assignments and demonstrate value added contributions Understand and familiar with general IT, HR and business process terminology Demonstrated ability to troubleshoot independently with logic and intellect Experience with Human Resources and Payroll related roles and support preferred Prior experience working with SAP SuccessFactors or ERP/HCM Cloud software preferred Prior experience working on a support team with ITSM tools preferred Proficient with Office365 andTeams Prior experience working on IT and/or business application support teams ITIL foundations, SAP, AWS experience or related certifications desired Associates or Bachelor's degree in IT related field preferred Analytical with a passion to research and identify solutions Culture Authentic - This is a genuine culture where people bring their real, whole selves to the office and their clients. We operate in a customer-centric culture, not an ego-centric culture. Inspirational & Passionate - We orchestrate a competitive and compelling mission with an aligned set of values, goals, and a winning strategic path. High learning agility - We place high trust in our employees to make hundreds of decisions daily and know when to zoom-in and zoom-out on any number of topics, and quickly learn to scale themselves as the company grows. Keep it simple. Integrity - Live the values of the company. Employees First - AspireHR is known for its ability to outperform the competition because of our exceptional talent. We seek candidates that display a servant/leader mentality. Personal / Professional Attributes Foster a mindset that contributes to maintenance and further development of client support excellence Excited to join an agile, cutting edge and fast paced growing company Self-starter that is willing to jump in and learn new areas Collaborative and positive attitude Good interpersonal skills with the ability to work effectively and build meaningful partnerships with others Strong background of integrity and trust Strong and effective communication style with team members, customers, and leaders, both written and verbal At AspireHR, we put our employees first in everything we do. We are proud to celebrate and support our differences by being an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis covered by appropriate law. PI5-

DCI Job Requirement for: Field Support Representative Location: Jordan (90/90 Rotation) Required: Active DoD TS/SCI Clearance Job Description: Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Embed with high-impact units to understand their operational and technical needs Help facilitate collaboration across a global enterprise Provide desk-side training to analysts Train analysts/operators in a classroom and operational setting Staff the Help Desk o Respond to user requests and work with the engineering team to troubleshoot issues Provide feedback to the engineering team about product Proactively develop relationships with users at customer site and surface use case gaps Build initial dashboard products and assist users with building questions Answer questions from senior leaders Qualifications : Strong background in intel analysis Experience fusing intelligence capabilities in support of operations Prior experience with one or more of the following platforms: o Gotham, AIDP, Gaia, Maven or Foundry Technical background with working knowledge of the following (highly preferred): HTML, Ruby, Python and/or Java Hardware, networks, and server administration Experience training analyst in a classroom and/or or field setting Strong knowledge of Excel Military/Special Operations experience is a plus Note: This role is 90 Days on duty in Jordan, followed by 90 days off at your HOR Active DoD TS/SCI Clearance Job Type: Full-time Compensation details: 00 Yearly Salary PI0844a50a51d7-0968

Job Description: Provides application support to the Cadence module and user assistance within the assigned application(s). The Epic Application Analyst is responsible for the full system cycle, whether it is a new system or an upgrade. They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to the business aspects of clinical operations and assists users to maximize the utility of the clinical system. In this role, the Epic Application Analyst serves as the liaison between the user community, IT, the Epic build team and other departments as necessary. Additionally, the Epic Application Analyst performs all design, build, optimization, and upgrade tasks for assigned module(s) and associated integrations. This position is primarily remote but must be able to travel onsite to our facilities for projects. This position is primarily remote but must be able to travel onsite to our facilities for projects. To qualify you must have: Associate or Bachelor's degree in healthcare, business management, or information systems. Experience in scheduling, registration, insurance verification and pre-authorization preferred. Proven skills in problem-solving. Strong analytical and technical skills. Exposure and general understanding of front end workflows. Working knowledge of multiple software applications, systems analysis/design, integration/design, or web applications/design. General understanding of underlying technologies: hardware, networking, Intranet, Internet, PDA, bar coding and wireless. Ability and commitment to meet deadlines and cope in a fast-paced environment. Capable of working well in a diverse, multidisciplinary team and successfully interacting with others at all levels of the organization, including remote teams. Ability to maintain a professional attitude and demeanor in both normal and pressure situations. Proficient MS Office skills. Epic proficiency/certification preferred or must obtain Epic proficiency/certification during the introductory period. Your Extraordinary Career Starts Here We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals. Our comprehensive benefits program includes, but is not limited to: Medical, dental and vision coverage Wellness program, including free screenings Healthcare and Dependent Care Spending Accounts (HSA) Retirement savings plan Life insurance Disability income protection PI578186cef20a-3272