Job DescriptionJob DescriptionOverview: Job Title: Missile Defense Agency (MDA) NOC Technician Security Clearance: Secret Location: Hill AFB, UT (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared professional to support our critical mission at Hill AFB in Utah. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Missile Defense Agency (MDA) Operations Support Cell. (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms. Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. Identifying the fault condition and its impacts. Isolating root causes. Coordinating correction of fault situations regardless of the fault in the infrastructure. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process. Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. Verify that service has been restored upon resolution of all customer-initiated tickets. Network/Service Restoration: Restore networks and service to full operation. Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts. Conduct reroute and normalization of services and circuits due to outages. Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB). Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Works directly with Shift lead and O&M leadership for guidance Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate knowledge of training, standard operating procedures, and tools within O&M. Evaluates and provides feedback for training, standard operating procedures, and tools. Assist in training Network controllers within O&M. Effectively communicates with the O&M team and the customer. Provide technical advice and insight to peers and customers to assist in resolution of complex issues. Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. 2+ yrs of relevant technical experience. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). Ability to work in a 24/7 shift work environment and travel up to 10%. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching. General understanding of network topologies, both transport and IP. Desired Qualifications: Prior Military experience or experience working as a contractor in a Government environment is preferred. Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable. Education: A minimum of a High School diploma or equivalent is required.
04/24/2026
Full time
Job DescriptionJob DescriptionOverview: Job Title: Missile Defense Agency (MDA) NOC Technician Security Clearance: Secret Location: Hill AFB, UT (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared professional to support our critical mission at Hill AFB in Utah. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Missile Defense Agency (MDA) Operations Support Cell. (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms. Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. Identifying the fault condition and its impacts. Isolating root causes. Coordinating correction of fault situations regardless of the fault in the infrastructure. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process. Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. Verify that service has been restored upon resolution of all customer-initiated tickets. Network/Service Restoration: Restore networks and service to full operation. Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts. Conduct reroute and normalization of services and circuits due to outages. Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB). Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Works directly with Shift lead and O&M leadership for guidance Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate knowledge of training, standard operating procedures, and tools within O&M. Evaluates and provides feedback for training, standard operating procedures, and tools. Assist in training Network controllers within O&M. Effectively communicates with the O&M team and the customer. Provide technical advice and insight to peers and customers to assist in resolution of complex issues. Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. 2+ yrs of relevant technical experience. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). Ability to work in a 24/7 shift work environment and travel up to 10%. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching. General understanding of network topologies, both transport and IP. Desired Qualifications: Prior Military experience or experience working as a contractor in a Government environment is preferred. Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable. Education: A minimum of a High School diploma or equivalent is required.
Job DescriptionJob Description Field Service Technician • Full Time Positions include overtime, pay for travel and overnight stays, health insurance, dental & vision and 401k • All new hires will train and achieve two Certifications within 90 days of hire - CCT Data Center and CCT Route/Switch • Company Vehicle Provided • Daily Health & Wellness assessments, PPE and personal sanitizer is provided Overview: Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network based hardware. Primary Duties and Responsibilities The position involves a variety of tasks including but not limited to: Installation and maintenance of networking hardware including routers, switches, and WAP's Installation and maintenance of telephony equipment and circuits Hardware break/fix support for Cisco UCS servers and Nexus switching equipment Installation and support of retail technology systems - POS, Digital Signage, and Video Surveillance Systems Circuit extensions and structured cabling Site surveys and site audits Maintain company vehicle, inventory, and tools to departmental standards Accurately and timely submission of all job-related documents and deliverables Preferred Qualifications Candidates should possess many of the following KSAs: Working knowledge of networking hardware and topologies Familiarity with Cisco networking products and interfacing through Cisco CLI Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment Ability to provide configuration support for a variety of technology platforms through console and remote applications Experience with LEC circuit identification and extensions Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments Ability to operate basic power tools - drills, saws, etc. Work on ladders and lifts where required Working knowledge of Microsoft Office applications (Excel & Word). Ability to follow detailed job documents Must be willing to travel within assigned region to meet customer SLAs On-call, after hours, and weekend work may be required Must possess a valid drivers' license with good driving record Education & Certifications: Associates degree in Information Technology or equivalent experience CompTIA, Cisco, Cabling, and PBX system certifications a plus! Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative
04/24/2026
Full time
Job DescriptionJob Description Field Service Technician • Full Time Positions include overtime, pay for travel and overnight stays, health insurance, dental & vision and 401k • All new hires will train and achieve two Certifications within 90 days of hire - CCT Data Center and CCT Route/Switch • Company Vehicle Provided • Daily Health & Wellness assessments, PPE and personal sanitizer is provided Overview: Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network based hardware. Primary Duties and Responsibilities The position involves a variety of tasks including but not limited to: Installation and maintenance of networking hardware including routers, switches, and WAP's Installation and maintenance of telephony equipment and circuits Hardware break/fix support for Cisco UCS servers and Nexus switching equipment Installation and support of retail technology systems - POS, Digital Signage, and Video Surveillance Systems Circuit extensions and structured cabling Site surveys and site audits Maintain company vehicle, inventory, and tools to departmental standards Accurately and timely submission of all job-related documents and deliverables Preferred Qualifications Candidates should possess many of the following KSAs: Working knowledge of networking hardware and topologies Familiarity with Cisco networking products and interfacing through Cisco CLI Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment Ability to provide configuration support for a variety of technology platforms through console and remote applications Experience with LEC circuit identification and extensions Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments Ability to operate basic power tools - drills, saws, etc. Work on ladders and lifts where required Working knowledge of Microsoft Office applications (Excel & Word). Ability to follow detailed job documents Must be willing to travel within assigned region to meet customer SLAs On-call, after hours, and weekend work may be required Must possess a valid drivers' license with good driving record Education & Certifications: Associates degree in Information Technology or equivalent experience CompTIA, Cisco, Cabling, and PBX system certifications a plus! Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative
Job DescriptionJob Description King Technologies, Inc is looking for a motivated and adaptable IT Operations Support Technician to join our Operations Team to perform rack integration, physical security, and related activities in support of the CANES and ISNS programs in the DICE laboratory. Position Summary/Description: This entry level role is ideal for someone who is technically curious, hands-on, and ready to contribute to the seamless operations of our technology infrastructure and workspace environment. As an IT Operations Support Technician, you'll support day-to-day IT and facilities operations - from setting up user workstations and troubleshooting network issues to managing access control systems and maintaining technical equipment. The ideal candidate will possess the following traits and be able to perform the essential duties of the of job. Strong interpersonal and communication skills A team player mindset with a proactive, flexible approach Willingness to learn and adapt in a dynamic environment Reliable, organized, and detail-oriented Essential Duties: Basic IT trouble shooting skills (hardware and software) Set up and configure new workstations, including hardware and software Troubleshoot and resolve basic IT issues, escalating as needed Monitor and maintain shared technical equipment and infrastructure Support access to physical spaces, including managing access systems and permissions Collaborate with broader Operations and It teams to ensure a smooth and functional working environment Ability to install equipment, connect cables, and run internal and external rack cables. Assist with integrating equipment into racks in a laboratory environment. Assist with general maintenance and documentation of IT systems and processes Respond to service requests in a timely and professional manner Be flexible with working hours to support operational needs Must be able to lift 50 lbs. Qualifications Required: DoD Secret Security Clearance Must be able to lift 50 lbs. Prior integration experience a plus Powered by JazzHR 44j8paWnaG
04/24/2026
Full time
Job DescriptionJob Description King Technologies, Inc is looking for a motivated and adaptable IT Operations Support Technician to join our Operations Team to perform rack integration, physical security, and related activities in support of the CANES and ISNS programs in the DICE laboratory. Position Summary/Description: This entry level role is ideal for someone who is technically curious, hands-on, and ready to contribute to the seamless operations of our technology infrastructure and workspace environment. As an IT Operations Support Technician, you'll support day-to-day IT and facilities operations - from setting up user workstations and troubleshooting network issues to managing access control systems and maintaining technical equipment. The ideal candidate will possess the following traits and be able to perform the essential duties of the of job. Strong interpersonal and communication skills A team player mindset with a proactive, flexible approach Willingness to learn and adapt in a dynamic environment Reliable, organized, and detail-oriented Essential Duties: Basic IT trouble shooting skills (hardware and software) Set up and configure new workstations, including hardware and software Troubleshoot and resolve basic IT issues, escalating as needed Monitor and maintain shared technical equipment and infrastructure Support access to physical spaces, including managing access systems and permissions Collaborate with broader Operations and It teams to ensure a smooth and functional working environment Ability to install equipment, connect cables, and run internal and external rack cables. Assist with integrating equipment into racks in a laboratory environment. Assist with general maintenance and documentation of IT systems and processes Respond to service requests in a timely and professional manner Be flexible with working hours to support operational needs Must be able to lift 50 lbs. Qualifications Required: DoD Secret Security Clearance Must be able to lift 50 lbs. Prior integration experience a plus Powered by JazzHR 44j8paWnaG
Job DescriptionJob DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
04/24/2026
Full time
Job DescriptionJob DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Job DescriptionJob DescriptionJob Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
04/24/2026
Full time
Job DescriptionJob DescriptionJob Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
Job DescriptionJob DescriptionSalary: 52,000- Max negotiable based on experience One of Inc 5000's fastest growing companies with a limitless environment! Davis Unlimited Information Technologies, Inc (DUIT) wants you! We have exciting immediate openings, and are looking for the best hardware technician(s) with 4 or more years of experience to join our certified, award winning, and innovative IT team! Jobs are located in various parts of Maryland, such as Howard County, etc. The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables. Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment. Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling. Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems. Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation. Support network upgrade projects or initiatives. Support end-user connectivity needs. Great professional growth opportunity! Why work for us? No red tape! Competitive salaries Great Health/Dental/Vision/Other Insurance Benefits Excellent 401K plans 11 Paid Company Holidays & PTO Tiers Educational Reimbursement Programs Limitless environment where you matter Recognition of outstanding work and other employee incentives Opportunities for advancement Founded in 2010, Davis Unlimited Information Technologies, Inc. (DUIT) is a woman-owned small business (WOSB), minority-owned small business information technology consulting company headquartered in Baltimore, Maryland. We have opportunities for advancement, and our salaries and benefits are competitive. We are an equal opportunity employer; check us out on the web at . You can follow us on LinkedIn, X, and Facebook. We do things differently, contact us to find out how Together, we can DUIT! All Applicants must have the following:anactive tier authorization to view nondisclosed information that required an investigative screening exam and meet the minimum job requirements specified for applying position.All information provided is subject to verification. You must have a valid drivers license and an acceptable driving record.A security background check is required, and if you have already completed one, then that is a plus! What You Will Get to Do: The hardware technician will do the following: Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches Demonstrated ability to read and understand technical manuals and schematics Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access) Able to manage time and priorities effectively Able to work efficiently with minimal supervision Proficient in working with end-users remotely Demonstrated expertise in Microsoft Windows 7 and 10 Familiar with Active Directory security and policies Excellent analytical and problem solving skills Must be able to drive company vehicle. Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management. Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas. Required Skills: MUST be CWIP Compliant - A+, Net+ or Sec+ Qualifications You Will Bring: Minimum education and experience level: High school/GED and four (4) years of experience and Security + Certification. Equivalent education and experience: Associates degree in a technical field and two (2) years of experience or a Bachelors degree in a technical field.
04/24/2026
Full time
Job DescriptionJob DescriptionSalary: 52,000- Max negotiable based on experience One of Inc 5000's fastest growing companies with a limitless environment! Davis Unlimited Information Technologies, Inc (DUIT) wants you! We have exciting immediate openings, and are looking for the best hardware technician(s) with 4 or more years of experience to join our certified, award winning, and innovative IT team! Jobs are located in various parts of Maryland, such as Howard County, etc. The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables. Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment. Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling. Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems. Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation. Support network upgrade projects or initiatives. Support end-user connectivity needs. Great professional growth opportunity! Why work for us? No red tape! Competitive salaries Great Health/Dental/Vision/Other Insurance Benefits Excellent 401K plans 11 Paid Company Holidays & PTO Tiers Educational Reimbursement Programs Limitless environment where you matter Recognition of outstanding work and other employee incentives Opportunities for advancement Founded in 2010, Davis Unlimited Information Technologies, Inc. (DUIT) is a woman-owned small business (WOSB), minority-owned small business information technology consulting company headquartered in Baltimore, Maryland. We have opportunities for advancement, and our salaries and benefits are competitive. We are an equal opportunity employer; check us out on the web at . You can follow us on LinkedIn, X, and Facebook. We do things differently, contact us to find out how Together, we can DUIT! All Applicants must have the following:anactive tier authorization to view nondisclosed information that required an investigative screening exam and meet the minimum job requirements specified for applying position.All information provided is subject to verification. You must have a valid drivers license and an acceptable driving record.A security background check is required, and if you have already completed one, then that is a plus! What You Will Get to Do: The hardware technician will do the following: Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches Demonstrated ability to read and understand technical manuals and schematics Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access) Able to manage time and priorities effectively Able to work efficiently with minimal supervision Proficient in working with end-users remotely Demonstrated expertise in Microsoft Windows 7 and 10 Familiar with Active Directory security and policies Excellent analytical and problem solving skills Must be able to drive company vehicle. Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management. Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas. Required Skills: MUST be CWIP Compliant - A+, Net+ or Sec+ Qualifications You Will Bring: Minimum education and experience level: High school/GED and four (4) years of experience and Security + Certification. Equivalent education and experience: Associates degree in a technical field and two (2) years of experience or a Bachelors degree in a technical field.
Job DescriptionJob Description As a Help Desk Technician, you'll be on the front lines of our customer support experience-providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently. This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You'll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality. Key Responsibilities: Provide responsive, empathetic technical support via phone, email, and remote access tools. Troubleshoot hardware, software, and network issues in live environment. Participate in after-hours on-call rotation for emergency support. Conduct equipment staging, setup, and testing ahead of field installation. Document all customer interactions and resolutions accurately and promptly. Assist with product testing, evaluation, and feedback for internal teams. Maintain and update custom databases and client configurations. Work collaboratively with team members to foster a learning and supportive environment. Ensure all communications reflect professionalism and company values. Desired Attributes: Empathetic communicator who prioritizes customer needs. Calm under pressure, especially in high-stress situations. Naturally curious and eager to learn new technologies. Team-oriented with a supportive and collaborative mindset. Organized and detail-oriented in all aspects of work. Proactive and self-motivated with a strong work ethic. Adaptable to shifting priorities and fast-paced environments. Positive attitude with a willingness to go the extra mile. Qualifications: Minimum 1 year of technical support experience in an end-user or help desk environment. Familiarity with hardware/software troubleshooting and remote support tools. Understanding of basic networking principles (e.g., IP addressing, routers, switches). Experience with POS systems; FocusPOS or Gold Certification is a strong plus. Proficient in Windows OS, Microsoft Office Suite, and remote desktop platforms. Comfortable managing and updating technical documentation and support tickets. Previous restaurant or hospitality experience (preferred, not required). Participation in an after-hours support rotation or similar on-call structure. Ability to assist in pre-installation setup and staging of IT equipment. What We Offer: Competitive salary and benefits package. Opportunities for professional development and growth. A supportive and collaborative work environment. Recognition for exceptional performance. Thrive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us and become a valued member of a team where your technical expertise is recognized and rewarded!
04/24/2026
Full time
Job DescriptionJob Description As a Help Desk Technician, you'll be on the front lines of our customer support experience-providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently. This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You'll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality. Key Responsibilities: Provide responsive, empathetic technical support via phone, email, and remote access tools. Troubleshoot hardware, software, and network issues in live environment. Participate in after-hours on-call rotation for emergency support. Conduct equipment staging, setup, and testing ahead of field installation. Document all customer interactions and resolutions accurately and promptly. Assist with product testing, evaluation, and feedback for internal teams. Maintain and update custom databases and client configurations. Work collaboratively with team members to foster a learning and supportive environment. Ensure all communications reflect professionalism and company values. Desired Attributes: Empathetic communicator who prioritizes customer needs. Calm under pressure, especially in high-stress situations. Naturally curious and eager to learn new technologies. Team-oriented with a supportive and collaborative mindset. Organized and detail-oriented in all aspects of work. Proactive and self-motivated with a strong work ethic. Adaptable to shifting priorities and fast-paced environments. Positive attitude with a willingness to go the extra mile. Qualifications: Minimum 1 year of technical support experience in an end-user or help desk environment. Familiarity with hardware/software troubleshooting and remote support tools. Understanding of basic networking principles (e.g., IP addressing, routers, switches). Experience with POS systems; FocusPOS or Gold Certification is a strong plus. Proficient in Windows OS, Microsoft Office Suite, and remote desktop platforms. Comfortable managing and updating technical documentation and support tickets. Previous restaurant or hospitality experience (preferred, not required). Participation in an after-hours support rotation or similar on-call structure. Ability to assist in pre-installation setup and staging of IT equipment. What We Offer: Competitive salary and benefits package. Opportunities for professional development and growth. A supportive and collaborative work environment. Recognition for exceptional performance. Thrive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us and become a valued member of a team where your technical expertise is recognized and rewarded!
Job DescriptionJob DescriptionDescriptionAt Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. The IT Support Technician II serves as a technical resource responsible for troubleshooting medium to advanced technical issues and ensuring the resolution of incidents in a timely manner. This role involves working with diverse technologies and contributing to continuous service improvement. RESPONSIBILITIESTechnical Support: Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure Serve as an initial escalation point for unresolved technical problems in the help desk. Provide advanced support for enterprise-level systems and applications. Support warehouse scanners, label printers, other hardware Collaborate with IT administrators to ensure system reliability and uptime Process Improvement: Develop and refine help desk procedures to improve efficiency and customer satisfaction. Analyze recurring issues and assist in implementing long-term solutions. Customer Service Ensure high customer satisfaction by managing expectations and providing timely updates. Communicate effectively with non-technical stakeholders to explain complex issues. WHAT YOU NEED Degree in Computer Science or a related field preferred or commensurate experience. Minimum 2 years' experience, with 1 year in Level 2 Support or similar position. Familiarity with device management tools (NinjaOne, Intune). Experience with Okta, Entra and Active Directory. Self-starter and independent. WHAT WE OFFER Competitive compensation 100% company-paid medical, dental, and vision insurance coverage for employees Company-paid short- and long-term disability insurance Company- paid life insurance 401k plan with employer matching contributions up to 4% Gym membership reimbursement Monthly allowance of Thorne supplements Paid time off, volunteer time off and holiday leave Training, professional development, and career growth opportunities
04/24/2026
Full time
Job DescriptionJob DescriptionDescriptionAt Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. The IT Support Technician II serves as a technical resource responsible for troubleshooting medium to advanced technical issues and ensuring the resolution of incidents in a timely manner. This role involves working with diverse technologies and contributing to continuous service improvement. RESPONSIBILITIESTechnical Support: Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure Serve as an initial escalation point for unresolved technical problems in the help desk. Provide advanced support for enterprise-level systems and applications. Support warehouse scanners, label printers, other hardware Collaborate with IT administrators to ensure system reliability and uptime Process Improvement: Develop and refine help desk procedures to improve efficiency and customer satisfaction. Analyze recurring issues and assist in implementing long-term solutions. Customer Service Ensure high customer satisfaction by managing expectations and providing timely updates. Communicate effectively with non-technical stakeholders to explain complex issues. WHAT YOU NEED Degree in Computer Science or a related field preferred or commensurate experience. Minimum 2 years' experience, with 1 year in Level 2 Support or similar position. Familiarity with device management tools (NinjaOne, Intune). Experience with Okta, Entra and Active Directory. Self-starter and independent. WHAT WE OFFER Competitive compensation 100% company-paid medical, dental, and vision insurance coverage for employees Company-paid short- and long-term disability insurance Company- paid life insurance 401k plan with employer matching contributions up to 4% Gym membership reimbursement Monthly allowance of Thorne supplements Paid time off, volunteer time off and holiday leave Training, professional development, and career growth opportunities
Job DescriptionJob DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
04/24/2026
Full time
Job DescriptionJob DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Eastern Shawnee Companies LLC
Fort Leonard Wood, Missouri
Job DescriptionJob DescriptionDescription: The Eastern Shawnee - Veracity JV is a tribally-owned 8(a) certified strategic joint venture between Eastern Shawnee Professional Services (ESPS) and Veracity Consulting (Veracity) created to provide agile, effective IT and business solutions for federal clients. Together, this joint venture brings streamlined contracting, extensive IT expertise, and proven reliability to support mission-critical federal initiatives. Summary. The AV/IT Support Technician provides Tier 1 support for AV and IT systems, responding to helpdesk tickets and assisting users with basic technical issues. This position performs hands-on troubleshooting, event setup assistance, and system checks. This position is on-site at Fort Leonard Wood. This opportunity is contingent upon award. The selected candidate may be hired as either an ESPS employee or Veracity employee, depending on project planning and organizational needs. The employing entity will not affect the day-to-day responsibilities or expectations of the position. Responsibilities. • Provide first-line troubleshooting for AV/IT issues via phone, remote tools, or onsite. • Log and track all issues in the helpdesk ticketing system. • Escalate unresolved problems to Tier 2 with detailed notes. • Perform basic equipment checks, resets, cable replacements, and user assistance. • Support AV/IT event setups and classroom technology readiness. • Assist with preventive maintenance activities. • Help maintain inventory and support consumables replacement. • Provide user assistance with VTC connections and collaboration tools. Requirements: Qualifications. Minimum Education and Experience. • High school diploma. • Minimum 1 year of AV/IT support or related technical experience. Preferred Qualifications. • CompTIA A+ required. • Basic experience with AV equipment, IT hardware, or customer support roles. • Familiarity with helpdesk ticketing systems. Knowledge, Skills, and Abilities. • Basic troubleshooting skills for AV and IT systems. • Strong customer service and communication abilities. • Ability to follow procedures and document steps accurately. • Willingness to learn and support Tier 2 technicians. Other Requirements. • Secret clearance required. • Ability to work occasional evenings or weekends for special events. Work Environment. • Helpdesk office, classrooms, conference rooms, and event spaces. • Frequent interaction with users and technical staff. Physical Abilities • Ability to lift 50 lbs and manipulate AV hardware. • Ability to climb, bend, reach, and work in tight spaces. Benefits. ESC offers competitive benefits including medical, dental, vision, individualized savings plans, short term disability, life insurance, and paid time off. Who We Are. At ESC, our mission is to build a substantial, sustainable business to serve as a generational economic engine for the Eastern Shawnee Tribe of Oklahoma. We achieve our goals and work together by following our four simple values: - Commitment: We remain focused on our mission in everything we do. - Integrity: We do what's right. - Trust: We build trust through respect, honesty, and follow-through. - Excellence: We aim high and take pride in raising the standard. EEO. ESC provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local law.
04/24/2026
Full time
Job DescriptionJob DescriptionDescription: The Eastern Shawnee - Veracity JV is a tribally-owned 8(a) certified strategic joint venture between Eastern Shawnee Professional Services (ESPS) and Veracity Consulting (Veracity) created to provide agile, effective IT and business solutions for federal clients. Together, this joint venture brings streamlined contracting, extensive IT expertise, and proven reliability to support mission-critical federal initiatives. Summary. The AV/IT Support Technician provides Tier 1 support for AV and IT systems, responding to helpdesk tickets and assisting users with basic technical issues. This position performs hands-on troubleshooting, event setup assistance, and system checks. This position is on-site at Fort Leonard Wood. This opportunity is contingent upon award. The selected candidate may be hired as either an ESPS employee or Veracity employee, depending on project planning and organizational needs. The employing entity will not affect the day-to-day responsibilities or expectations of the position. Responsibilities. • Provide first-line troubleshooting for AV/IT issues via phone, remote tools, or onsite. • Log and track all issues in the helpdesk ticketing system. • Escalate unresolved problems to Tier 2 with detailed notes. • Perform basic equipment checks, resets, cable replacements, and user assistance. • Support AV/IT event setups and classroom technology readiness. • Assist with preventive maintenance activities. • Help maintain inventory and support consumables replacement. • Provide user assistance with VTC connections and collaboration tools. Requirements: Qualifications. Minimum Education and Experience. • High school diploma. • Minimum 1 year of AV/IT support or related technical experience. Preferred Qualifications. • CompTIA A+ required. • Basic experience with AV equipment, IT hardware, or customer support roles. • Familiarity with helpdesk ticketing systems. Knowledge, Skills, and Abilities. • Basic troubleshooting skills for AV and IT systems. • Strong customer service and communication abilities. • Ability to follow procedures and document steps accurately. • Willingness to learn and support Tier 2 technicians. Other Requirements. • Secret clearance required. • Ability to work occasional evenings or weekends for special events. Work Environment. • Helpdesk office, classrooms, conference rooms, and event spaces. • Frequent interaction with users and technical staff. Physical Abilities • Ability to lift 50 lbs and manipulate AV hardware. • Ability to climb, bend, reach, and work in tight spaces. Benefits. ESC offers competitive benefits including medical, dental, vision, individualized savings plans, short term disability, life insurance, and paid time off. Who We Are. At ESC, our mission is to build a substantial, sustainable business to serve as a generational economic engine for the Eastern Shawnee Tribe of Oklahoma. We achieve our goals and work together by following our four simple values: - Commitment: We remain focused on our mission in everything we do. - Integrity: We do what's right. - Trust: We build trust through respect, honesty, and follow-through. - Excellence: We aim high and take pride in raising the standard. EEO. ESC provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local law.
Job DescriptionJob Description This position is just standard desktop support, customer service mindset, high energy and customer engagement. Duties: -Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals. -Provide basic network support ensuring desktop and other networked peripherals full connectivity. -Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms. -Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction. -Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel "walk-ups". -Support organizational efforts and maintaining policies and procedures in the IT Department -Assist with the creation and maintenance of local site IT systems documentation. Skills: -Customer/solution ownership, an overall drive for excellence. -Team focused with the capacity for knowledge sharing -Written and verbal communication skills with end users -Demonstrate a customer care philosophy that ensures a high level of customer satisfaction -Ability to understand user and business needs and translate to technical solutions -Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals -Comprehensive troubleshooting skills of industry standard hardware and software products/services Education: Associate's Degree in a related field of study with 2 or more years of relevant experience Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.
04/24/2026
Full time
Job DescriptionJob Description This position is just standard desktop support, customer service mindset, high energy and customer engagement. Duties: -Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals. -Provide basic network support ensuring desktop and other networked peripherals full connectivity. -Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms. -Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction. -Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel "walk-ups". -Support organizational efforts and maintaining policies and procedures in the IT Department -Assist with the creation and maintenance of local site IT systems documentation. Skills: -Customer/solution ownership, an overall drive for excellence. -Team focused with the capacity for knowledge sharing -Written and verbal communication skills with end users -Demonstrate a customer care philosophy that ensures a high level of customer satisfaction -Ability to understand user and business needs and translate to technical solutions -Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals -Comprehensive troubleshooting skills of industry standard hardware and software products/services Education: Associate's Degree in a related field of study with 2 or more years of relevant experience Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.
Job DescriptionJob Description Help Desk Technician Company Overview Vertical Health Services delivers high-quality skilled nursing care across multiple states. Our Information Technology team plays a vital role in supporting clinical and administrative operations by providing secure, reliable, and compliant technology solutions that enable exceptional resident care. Position Summary The Help Desk Technician serves as the primary point of contact for IT support across Vertical Health Services' skilled nursing facilities. This role provides timely troubleshooting and technical assistance for hardware, software, network, and peripheral issues while maintaining strict compliance with healthcare regulations, including HIPAA. This position supports both remote and onsite users, escalates complex technical issues as needed, and contributes to the overall stability and efficiency of IT operations in a fast-paced healthcare environment. The role includes participation in a rotating after-hours support schedule and regular site visits to provide hands-on technical assistance. The ideal candidate will be eager to learn new skills, adapt to evolving technologies, and collaborate effectively within a team environment. Employee Benefits Package Comprehensive Health, Dental, and Vision Insurance $100/month company contribution to an HSA account Daily Pay Option 401K Employer paid life insurance 1x annual salary Paid Time Off & Flexibility Generous Paid Time Off Personal Day Benefit Guidance and assistance from a dedicated regional team Key Responsibilities Technical Support & Troubleshooting Serve as the primary point of contact for IT support requests via phone, email, ticketing system, and in-person support. Diagnose and resolve issues related to desktops, laptops, mobile devices, operating systems, and other IT equipment. Perform light hardware repairs, including component replacement, peripheral installation, system imaging, and basic upgrades. Support printers, scanners, VoIP phones, and other network-connected devices. Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system. Microsoft 365 & Application Support Provide support for Microsoft 365 services, including user account setup, password resets, Teams, SharePoint, OneDrive, and mailbox troubleshooting. Assist users with email, collaboration, and productivity tools. Install, configure, and update approved applications. Network & Device Support Assist with troubleshooting wired and wireless network connectivity issues. Support deployment, configuration, and on-boarding of new devices. Assist with endpoint protection, patch management, and basic malware remediation. Escalation & Collaboration Escalate unresolved or complex issues to senior IT staff or appropriate third-party vendors. Communicate clearly and professionally with clinical and administrative teams. Participate in root cause analysis to identify and prevent recurring issues. Documentation, Training & Asset Management Maintain and update IT documentation, standard operating procedures (SOPs), and user guides. Provide basic end-user training and guidance on IT systems and best practices. Track and manage IT hardware and software inventory. Qualifications(Required): 1-3 years of IT support experience (healthcare experience preferred). Experience supporting Windows, macOS, and Microsoft 365 environments. Hands-on experience with computer hardware troubleshooting and repair. Strong customer service and communication skills. Valid driver's license and ability to travel between facilities. Ability to lift and carry equipment up to 40 pounds. Understanding of HIPAA regulations and protection of PHI. Qualifications (Preferred): Associate or bachelor's degree in Information Technology or related field, or equivalent experience. Industry certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals. Experience working in a Help desk setting within a healthcare organization. Experience using ticketing systems and remote support tools.
04/24/2026
Full time
Job DescriptionJob Description Help Desk Technician Company Overview Vertical Health Services delivers high-quality skilled nursing care across multiple states. Our Information Technology team plays a vital role in supporting clinical and administrative operations by providing secure, reliable, and compliant technology solutions that enable exceptional resident care. Position Summary The Help Desk Technician serves as the primary point of contact for IT support across Vertical Health Services' skilled nursing facilities. This role provides timely troubleshooting and technical assistance for hardware, software, network, and peripheral issues while maintaining strict compliance with healthcare regulations, including HIPAA. This position supports both remote and onsite users, escalates complex technical issues as needed, and contributes to the overall stability and efficiency of IT operations in a fast-paced healthcare environment. The role includes participation in a rotating after-hours support schedule and regular site visits to provide hands-on technical assistance. The ideal candidate will be eager to learn new skills, adapt to evolving technologies, and collaborate effectively within a team environment. Employee Benefits Package Comprehensive Health, Dental, and Vision Insurance $100/month company contribution to an HSA account Daily Pay Option 401K Employer paid life insurance 1x annual salary Paid Time Off & Flexibility Generous Paid Time Off Personal Day Benefit Guidance and assistance from a dedicated regional team Key Responsibilities Technical Support & Troubleshooting Serve as the primary point of contact for IT support requests via phone, email, ticketing system, and in-person support. Diagnose and resolve issues related to desktops, laptops, mobile devices, operating systems, and other IT equipment. Perform light hardware repairs, including component replacement, peripheral installation, system imaging, and basic upgrades. Support printers, scanners, VoIP phones, and other network-connected devices. Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system. Microsoft 365 & Application Support Provide support for Microsoft 365 services, including user account setup, password resets, Teams, SharePoint, OneDrive, and mailbox troubleshooting. Assist users with email, collaboration, and productivity tools. Install, configure, and update approved applications. Network & Device Support Assist with troubleshooting wired and wireless network connectivity issues. Support deployment, configuration, and on-boarding of new devices. Assist with endpoint protection, patch management, and basic malware remediation. Escalation & Collaboration Escalate unresolved or complex issues to senior IT staff or appropriate third-party vendors. Communicate clearly and professionally with clinical and administrative teams. Participate in root cause analysis to identify and prevent recurring issues. Documentation, Training & Asset Management Maintain and update IT documentation, standard operating procedures (SOPs), and user guides. Provide basic end-user training and guidance on IT systems and best practices. Track and manage IT hardware and software inventory. Qualifications(Required): 1-3 years of IT support experience (healthcare experience preferred). Experience supporting Windows, macOS, and Microsoft 365 environments. Hands-on experience with computer hardware troubleshooting and repair. Strong customer service and communication skills. Valid driver's license and ability to travel between facilities. Ability to lift and carry equipment up to 40 pounds. Understanding of HIPAA regulations and protection of PHI. Qualifications (Preferred): Associate or bachelor's degree in Information Technology or related field, or equivalent experience. Industry certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals. Experience working in a Help desk setting within a healthcare organization. Experience using ticketing systems and remote support tools.
Job DescriptionJob DescriptionCompany Description Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
04/24/2026
Full time
Job DescriptionJob DescriptionCompany Description Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
Job DescriptionJob Description Hello! We are a Managed Service IT Provider looking to bring on another mid level technician to grow and flourish at our company. This role is an entry level where you will be exposed to a lot of technology and have a great opportunity to grow and learn! If you like a fun work environment, a good culture, and great teammates, we want to hear from you! Job Duties: 1. Working through support tickets assigned by the Intake and L1 team 2. General IT office systems support including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network, including occasional on-call support afterhours for our clients. 4. Help Desk L2 duties including support on Microsoft, Dell, Lenovo, HP, and other various products 5. Physical hardware build outs and configurations. 6. Internal ticketing system usage, administration, and management for all issues 7. Assist in providing excellent customer service to all Middleground customers 8. Contribute to the growth and improvement of all internal and external systems Powered by JazzHR v9p5yKV6bQ
04/24/2026
Full time
Job DescriptionJob Description Hello! We are a Managed Service IT Provider looking to bring on another mid level technician to grow and flourish at our company. This role is an entry level where you will be exposed to a lot of technology and have a great opportunity to grow and learn! If you like a fun work environment, a good culture, and great teammates, we want to hear from you! Job Duties: 1. Working through support tickets assigned by the Intake and L1 team 2. General IT office systems support including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network, including occasional on-call support afterhours for our clients. 4. Help Desk L2 duties including support on Microsoft, Dell, Lenovo, HP, and other various products 5. Physical hardware build outs and configurations. 6. Internal ticketing system usage, administration, and management for all issues 7. Assist in providing excellent customer service to all Middleground customers 8. Contribute to the growth and improvement of all internal and external systems Powered by JazzHR v9p5yKV6bQ
Job DescriptionJob DescriptionDescription: POSITION SUMMARY The IT Technician provides Tier 1 technical support for end users across the organization, ensuring reliable operation of desktops, laptops, mobile devices, and basic applications. This role serves as the frontline for IT support, resolving common issues quickly and escalating appropriately, allowing senior IT staff to focus on infrastructure, security, ERP optimization, and strategic initiatives. The Help Desk Technician supports multi-site operations and contributes to a positive user experience. This position reports to the IT Manager and may receive day-to-day direction from the Systems & Security Lead. CORE RESPONSIBILITIES End-User Support Provide Tier 1 support for desktops, laptops, printers, mobile devices, and common applications. Troubleshoot hardware, software, and basic network connectivity issues. Respond to and document support requests through ticketing system. Account & Device Provisioning Set up and configure new user accounts, devices, and peripherals following documented procedures. Assist with onboarding and offboarding tasks. Perform basic access changes under established policies. Hardware & Asset Management Maintain inventory of IT equipment. Prepare, deploy, and refresh end-user hardware. Coordinate repairs and warranty service. Onsite & Multi-Site Support Provide onsite support at primary facility and assist with remote support for other locations. Support conference room technology and basic AV needs. Documentation & Continuous Improvement Follow established runbooks and procedures. Identify recurring issues and suggest improvements. Assist in keeping documentation current. Security Awareness Support Follow security best practices for device handling and user access. Escalate suspected security incidents immediately. Requirements: REQUIRED QUALIFICATIONS Associate degree in Information Technology or related field, or equivalent experience. 1-3 years of IT support or help desk experience preferred. Basic knowledge of Windows operating systems and common business applications. Familiarity with troubleshooting hardware and peripherals. PREFERRED QUALIFICATIONS Experience in manufacturing or multi-site environments. Familiarity with ticketing systems. Basic understanding of Active Directory or user account management. KEY SKILLS & ATTRIBUTES Customer-service mindset Strong communication skills Organized and detail-oriented Willingness to learn Reliable and professional
04/24/2026
Full time
Job DescriptionJob DescriptionDescription: POSITION SUMMARY The IT Technician provides Tier 1 technical support for end users across the organization, ensuring reliable operation of desktops, laptops, mobile devices, and basic applications. This role serves as the frontline for IT support, resolving common issues quickly and escalating appropriately, allowing senior IT staff to focus on infrastructure, security, ERP optimization, and strategic initiatives. The Help Desk Technician supports multi-site operations and contributes to a positive user experience. This position reports to the IT Manager and may receive day-to-day direction from the Systems & Security Lead. CORE RESPONSIBILITIES End-User Support Provide Tier 1 support for desktops, laptops, printers, mobile devices, and common applications. Troubleshoot hardware, software, and basic network connectivity issues. Respond to and document support requests through ticketing system. Account & Device Provisioning Set up and configure new user accounts, devices, and peripherals following documented procedures. Assist with onboarding and offboarding tasks. Perform basic access changes under established policies. Hardware & Asset Management Maintain inventory of IT equipment. Prepare, deploy, and refresh end-user hardware. Coordinate repairs and warranty service. Onsite & Multi-Site Support Provide onsite support at primary facility and assist with remote support for other locations. Support conference room technology and basic AV needs. Documentation & Continuous Improvement Follow established runbooks and procedures. Identify recurring issues and suggest improvements. Assist in keeping documentation current. Security Awareness Support Follow security best practices for device handling and user access. Escalate suspected security incidents immediately. Requirements: REQUIRED QUALIFICATIONS Associate degree in Information Technology or related field, or equivalent experience. 1-3 years of IT support or help desk experience preferred. Basic knowledge of Windows operating systems and common business applications. Familiarity with troubleshooting hardware and peripherals. PREFERRED QUALIFICATIONS Experience in manufacturing or multi-site environments. Familiarity with ticketing systems. Basic understanding of Active Directory or user account management. KEY SKILLS & ATTRIBUTES Customer-service mindset Strong communication skills Organized and detail-oriented Willingness to learn Reliable and professional
Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company located in Concord, CAand they are in need of a Level III Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Having worked in a Managed Service Provider (MSP) environment would be a major plus! Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Concord, CA
04/24/2026
Full time
Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company located in Concord, CAand they are in need of a Level III Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Having worked in a Managed Service Provider (MSP) environment would be a major plus! Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Concord, CA
Job DescriptionJob Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required Monitoring queues for incidents or requests that require resolution Escalate to L3 team /Vendors in case assistance is required to resolve any issue Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors Prioritizing work based on the impact and urgency of the ticket Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss) For open tickets requiring spares and accessories and work closely with asset management team in coordinating them Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution Fulfilment of Service Requests where necessary Track and report status of IMAC requests Verify completion of IMACs Enable end user / equipment Installs, Moves, and changes (IMAC) Requests Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations) User Data Transfer on need basis Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners Hardware imaging, deployment, and repair management services When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal Steady State Asset Refresh (Does not include project activity of bulk device replacement) Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities Replacement of consumables for network printers and reporting issues to the appropriate vendor VIP Support (white glove service) Inventory management and labelling of devices within Client office environment Handling shipping and receiving requests for movement of end devices within Client office Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude No minimum qualification as long as you have experience
04/24/2026
Full time
Job DescriptionJob Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required Monitoring queues for incidents or requests that require resolution Escalate to L3 team /Vendors in case assistance is required to resolve any issue Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors Prioritizing work based on the impact and urgency of the ticket Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss) For open tickets requiring spares and accessories and work closely with asset management team in coordinating them Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution Fulfilment of Service Requests where necessary Track and report status of IMAC requests Verify completion of IMACs Enable end user / equipment Installs, Moves, and changes (IMAC) Requests Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations) User Data Transfer on need basis Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners Hardware imaging, deployment, and repair management services When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal Steady State Asset Refresh (Does not include project activity of bulk device replacement) Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities Replacement of consumables for network printers and reporting issues to the appropriate vendor VIP Support (white glove service) Inventory management and labelling of devices within Client office environment Handling shipping and receiving requests for movement of end devices within Client office Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude No minimum qualification as long as you have experience
Job DescriptionJob Description On-Call IT Field Technician - PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent Contractor (1099) Pay: $35 per hour (on-site) Schedule: Flexible - You accept jobs based on your availability Important Note This is an on-call, 1099 independent contractor role with full flexibility and no guaranteed hours. You set your availability and driving radius, and we send jobs that match your proximity and skills. About the Role Geeks On Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site. Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services offering fast, reliable solutions across a wide range of devices and systems. Geeks On Site is hiring experienced Field IT Technicians to support residential and small business customers. The primary focus is computer troubleshooting, networking support, printer configuration, and general on site IT service. Technicians may also receive POS or outdoor TV mounting jobs based on experience. Responsibilities Troubleshoot and repair Windows and macOS issues Resolve WiFi, router, and wired network problems Install and configure printers and scanners Replace or upgrade hardware components Reinstall operating systems using bootable tools Document work and communicate clearly with customers Install and support POS systems and run Cat5e or Cat6 cabling Perform outdoor TV mounting and basic AV setup Requirements Two or more years of experience in IT support or field service Strong networking and diagnostic skills Reliable transportation and valid driver's license Ability to work independently and provide professional customer service Ability to lift up to 50 lbs Own required tools including a laptop, drill, screwdrivers, cable tester, and RJ45 tools Benefits IT and POS work: $35 per hour for time on site Outdoor TV mounting: starts at $100 per mounted device, varies if a helper is required Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely What to Expect After You Apply Intro Call - A recruiter will contact you for a quick chat Onboarding - Complete paperwork and tax forms electronically Background Check - Mandatory before activation Set Your Availability - You enter your availability in our tech portal Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
04/24/2026
Full time
Job DescriptionJob Description On-Call IT Field Technician - PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent Contractor (1099) Pay: $35 per hour (on-site) Schedule: Flexible - You accept jobs based on your availability Important Note This is an on-call, 1099 independent contractor role with full flexibility and no guaranteed hours. You set your availability and driving radius, and we send jobs that match your proximity and skills. About the Role Geeks On Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site. Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services offering fast, reliable solutions across a wide range of devices and systems. Geeks On Site is hiring experienced Field IT Technicians to support residential and small business customers. The primary focus is computer troubleshooting, networking support, printer configuration, and general on site IT service. Technicians may also receive POS or outdoor TV mounting jobs based on experience. Responsibilities Troubleshoot and repair Windows and macOS issues Resolve WiFi, router, and wired network problems Install and configure printers and scanners Replace or upgrade hardware components Reinstall operating systems using bootable tools Document work and communicate clearly with customers Install and support POS systems and run Cat5e or Cat6 cabling Perform outdoor TV mounting and basic AV setup Requirements Two or more years of experience in IT support or field service Strong networking and diagnostic skills Reliable transportation and valid driver's license Ability to work independently and provide professional customer service Ability to lift up to 50 lbs Own required tools including a laptop, drill, screwdrivers, cable tester, and RJ45 tools Benefits IT and POS work: $35 per hour for time on site Outdoor TV mounting: starts at $100 per mounted device, varies if a helper is required Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely What to Expect After You Apply Intro Call - A recruiter will contact you for a quick chat Onboarding - Complete paperwork and tax forms electronically Background Check - Mandatory before activation Set Your Availability - You enter your availability in our tech portal Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Job DescriptionJob Description 100% on site in Phoenix, AZ Our direct client has an opening for PC-LAN Technician 5228 This position is up to 6 months with the option of extension. The client is in Phoenix, AZ. Please send us your rate and resume. This is NOT a remote or telecommuting position. Successful candidate must report to the Duty Post every morning at 8:00 am. Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check. Position requires ACJIS Certification (Arizona Criminal Justice Information System) provided by Client and is the full background check with fingerprinting. The candidate is required to pass a written test in order to work on our Client Enforcement Officers (our Client Police for the Public) devices. Position will require extensive daily travel. Resources will need to have the ability to drive to various locations throughout Northern/Southern/Central Arizona as needed using Client Vehicle. Infrequently, travel with possible overnight stays within AZ may be required for training and coverage purposes. The PCLAN technician role within Client's is the face of ITG (Information Technology Group). These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within Client. Duties Include: Server Support, Desktop support, support customers on the Client network; fix computer-related problems; troubleshoot hardware problems; research and implement potential solutions; support agency's warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC-related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software, and peripherals. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network-related hardware, software, and other peripherals. This position will require daily travel to work sites. Qualifications& Educational Requirements General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures Knowledge of Microsoft products including operating systems and Office Knowledge of Google Suite Computer hardware configuration and repair knowledge Knowledge of Ethernet network topology to assist with troubleshooting network issues Knowledge of IT infrastructure industry standards and best practices Advanced troubleshooting skills Problem definition and alternative analysis skills Experience with Active Directory Experience with Windows 10 Experience with Server 2008 and Server 2012 engineering Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2 Minimum 4 years of current working experience in an IT field Must have a current AZ Driver's license with a good driving record Associate/Bachelor degree in a related field is preferred Minimum 4 years of current working experience in an IT field Experience with Windows 10 Experience with Server 2008 and Server 2012 engineering Preferred Skills Associate/Bachelor degree in a related field is preferred By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
04/24/2026
Full time
Job DescriptionJob Description 100% on site in Phoenix, AZ Our direct client has an opening for PC-LAN Technician 5228 This position is up to 6 months with the option of extension. The client is in Phoenix, AZ. Please send us your rate and resume. This is NOT a remote or telecommuting position. Successful candidate must report to the Duty Post every morning at 8:00 am. Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check. Position requires ACJIS Certification (Arizona Criminal Justice Information System) provided by Client and is the full background check with fingerprinting. The candidate is required to pass a written test in order to work on our Client Enforcement Officers (our Client Police for the Public) devices. Position will require extensive daily travel. Resources will need to have the ability to drive to various locations throughout Northern/Southern/Central Arizona as needed using Client Vehicle. Infrequently, travel with possible overnight stays within AZ may be required for training and coverage purposes. The PCLAN technician role within Client's is the face of ITG (Information Technology Group). These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within Client. Duties Include: Server Support, Desktop support, support customers on the Client network; fix computer-related problems; troubleshoot hardware problems; research and implement potential solutions; support agency's warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC-related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software, and peripherals. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network-related hardware, software, and other peripherals. This position will require daily travel to work sites. Qualifications& Educational Requirements General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures Knowledge of Microsoft products including operating systems and Office Knowledge of Google Suite Computer hardware configuration and repair knowledge Knowledge of Ethernet network topology to assist with troubleshooting network issues Knowledge of IT infrastructure industry standards and best practices Advanced troubleshooting skills Problem definition and alternative analysis skills Experience with Active Directory Experience with Windows 10 Experience with Server 2008 and Server 2012 engineering Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2 Minimum 4 years of current working experience in an IT field Must have a current AZ Driver's license with a good driving record Associate/Bachelor degree in a related field is preferred Minimum 4 years of current working experience in an IT field Experience with Windows 10 Experience with Server 2008 and Server 2012 engineering Preferred Skills Associate/Bachelor degree in a related field is preferred By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
Job DescriptionJob Description The IT Help Desk Intern provides first-level technical support to end users while gaining hands-on experience in a professional IT environment. This role is designed for students or early-career candidates looking to build foundational skills in troubleshooting, customer support, and IT operations. The intern will assist with resolving basic hardware, software, and connectivity issues, document support requests, and escalate more complex problems as needed. Success in this role requires strong communication skills, a willingness to learn, and a customer-focused mindset. QUALIFICATIONS Ø Ability to deliver superior customer service Ø Sound organizational skills Ø Excellent oral/written communication skills Ø Microsoft Office products experience KEY RESPONSIBILITIES The IT Help Desk Technician will be responsible for performing the following duties: Build ongoing relationships with users in local offices, remote offices, and in the field. Answer incoming support inquiries via various channels (Chat, phone, email, etc.) Log every call with enough detail to fully describe the events of the call, in a way that it will tell a story to others reading the tech support call notes and knowledge base. Develop a strong technical and business understanding of our locating applications and mobile resources. Add a personal touch to the support engagement Perform incident triage and forward difficult issues to the next level support specialist. Maintain ownership of incidents until resolved or escalated for further research. Learn and perform computer hardware troubleshooting and repairs. Develop a strong understanding of Stake Center Locating policies, user requirements, and processes Work individually and with a team to solve technical problems while communicating trending issues and best practices Collaborate with leadership to improve skill sets and career development opportunities This job description has been reviewed to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Supervisors as deemed appropriate may assign additional functions and requirements
04/24/2026
Full time
Job DescriptionJob Description The IT Help Desk Intern provides first-level technical support to end users while gaining hands-on experience in a professional IT environment. This role is designed for students or early-career candidates looking to build foundational skills in troubleshooting, customer support, and IT operations. The intern will assist with resolving basic hardware, software, and connectivity issues, document support requests, and escalate more complex problems as needed. Success in this role requires strong communication skills, a willingness to learn, and a customer-focused mindset. QUALIFICATIONS Ø Ability to deliver superior customer service Ø Sound organizational skills Ø Excellent oral/written communication skills Ø Microsoft Office products experience KEY RESPONSIBILITIES The IT Help Desk Technician will be responsible for performing the following duties: Build ongoing relationships with users in local offices, remote offices, and in the field. Answer incoming support inquiries via various channels (Chat, phone, email, etc.) Log every call with enough detail to fully describe the events of the call, in a way that it will tell a story to others reading the tech support call notes and knowledge base. Develop a strong technical and business understanding of our locating applications and mobile resources. Add a personal touch to the support engagement Perform incident triage and forward difficult issues to the next level support specialist. Maintain ownership of incidents until resolved or escalated for further research. Learn and perform computer hardware troubleshooting and repairs. Develop a strong understanding of Stake Center Locating policies, user requirements, and processes Work individually and with a team to solve technical problems while communicating trending issues and best practices Collaborate with leadership to improve skill sets and career development opportunities This job description has been reviewed to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Supervisors as deemed appropriate may assign additional functions and requirements
