Element Care
Lynn, Massachusetts
The Forward Deployed Process Analyst works directly with clinical, operational, and IDT teams to understand workflows, identify process issues, and define practical improvements that support business goals and user experience. This field-facing role focuses on workflow redesign, process improvement, user adoption, and technology-enabled operational change across platforms such as Skypoint, NextGen, Salesforce, and other approved enterprise systems. ESSENTIAL RESPONSIBILITIES Observes, documents, and analyzes clinical and operational workflows to identify inefficiencies, gaps, duplicate work, and process variation Defines future-state workflows and operational improvements that simplify work, improve efficiency, and support organizational goals leveraging data analytics, system integration, and AI Translates operational needs into clear workflows, requirements, user stories, and reporting needs for technology solutions Partners with the Forward Deployed Application Developer to design, test, refine, and improve platform-based solutions across Salesforce CRM, NextGen EHR, and Skypoint AI Agent platform. Leads workflow validation, user feedback, testing, and post-launch optimization activities Supports training, communication, adoption, and change management for new workflows and technology solutions Collaborates across clinical, operational, and technology teams to clarify business definitions, reporting requirements, and data needs Helps measure workflow improvements, operational outcomes, user adoption, and reduction in manual effort Maintains documentation of workflows, requirements, process changes, and operational decisions Frequent local travel Performs other duties as assigned JOB SPECIFICATION 4-8 years of experience in healthcare operations, workflow redesign, process improvement, business analysis, project management, and technology-enabled operational improvement initiatives; experience in Lean, or Six Sigma a plus Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field preferred; equivalent experience considered Strong understanding of operational workflows and ability to simplify complex processes into practical solutions Strong facilitation, communication, organizational, and problem-solving skills Ability to work effectively with frontline staff, managers, executives, technology teams Ability to translate operational needs into clear business and workflow requirements Comfortable working with technology-enabled process improvement and enterprise applications Basic understanding of data, reporting, workflows, and user-facing systems Experience with system implementations, workflow redesign, user testing, or change management preferred Goal oriented, self-starter able to work independently and as part of a team. Healthcare, payer/provider, PACE, senior care, value-based care, or HIPAA experience preferred Covid vaccinated preferred Salary range: 85K to 110k EEO Statement Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Element Care is committed to valuing diversity and contributing to an inclusive working environment. Compensation details: 00 Yearly Salary PI7efd1bee2d09-0497
The Forward Deployed Process Analyst works directly with clinical, operational, and IDT teams to understand workflows, identify process issues, and define practical improvements that support business goals and user experience. This field-facing role focuses on workflow redesign, process improvement, user adoption, and technology-enabled operational change across platforms such as Skypoint, NextGen, Salesforce, and other approved enterprise systems. ESSENTIAL RESPONSIBILITIES Observes, documents, and analyzes clinical and operational workflows to identify inefficiencies, gaps, duplicate work, and process variation Defines future-state workflows and operational improvements that simplify work, improve efficiency, and support organizational goals leveraging data analytics, system integration, and AI Translates operational needs into clear workflows, requirements, user stories, and reporting needs for technology solutions Partners with the Forward Deployed Application Developer to design, test, refine, and improve platform-based solutions across Salesforce CRM, NextGen EHR, and Skypoint AI Agent platform. Leads workflow validation, user feedback, testing, and post-launch optimization activities Supports training, communication, adoption, and change management for new workflows and technology solutions Collaborates across clinical, operational, and technology teams to clarify business definitions, reporting requirements, and data needs Helps measure workflow improvements, operational outcomes, user adoption, and reduction in manual effort Maintains documentation of workflows, requirements, process changes, and operational decisions Frequent local travel Performs other duties as assigned JOB SPECIFICATION 4-8 years of experience in healthcare operations, workflow redesign, process improvement, business analysis, project management, and technology-enabled operational improvement initiatives; experience in Lean, or Six Sigma a plus Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field preferred; equivalent experience considered Strong understanding of operational workflows and ability to simplify complex processes into practical solutions Strong facilitation, communication, organizational, and problem-solving skills Ability to work effectively with frontline staff, managers, executives, technology teams Ability to translate operational needs into clear business and workflow requirements Comfortable working with technology-enabled process improvement and enterprise applications Basic understanding of data, reporting, workflows, and user-facing systems Experience with system implementations, workflow redesign, user testing, or change management preferred Goal oriented, self-starter able to work independently and as part of a team. Healthcare, payer/provider, PACE, senior care, value-based care, or HIPAA experience preferred Covid vaccinated preferred Salary range: 85K to 110k EEO Statement Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Element Care is committed to valuing diversity and contributing to an inclusive working environment. Compensation details: 00 Yearly Salary PI7efd1bee2d09-0497
Element Care
Lynn, Massachusetts
GENERAL SUMMARY The Forward Deployed Platform Application Developer builds, configures, tests, and supports user-facing solutions within Skypoint, Salesforce Nonprofit Cloud, and other approved enterprise platforms. This field-facing role works closely with operational users and the Forward Deployed Process Lead to translate workflow and business needs into practical technology solutions, including workflows, automation, AI agents, dashboards, data visualizations, and other user-facing tools that improve efficiency, data quality, and user experience. ESSENTIAL RESPONSIBILITIES Builds, configures, and supports solutions within Skypoint, Salesforce Nonprofit Cloud, and other approved enterprise platforms Develops and maintains workflows, automation, AI agents, dashboards, reports, and user-facing tools Translates operational and business requirements into practical platform solutions in partnership with operational leaders and end users Tests, refines, deploys, documents, and supports platform solutions to ensure usability, reliability, security, and adoption Administers Salesforce Nonprofit Cloud including users, permissions, workflows, reports, dashboards, and automation tools Collaborates with BI, data, and technical teams to support reporting, integration, and data quality requirements Troubleshoots issues and escalates advanced infrastructure, cybersecurity, integration, or data engineering needs as appropriate Supports continuous improvement of workflows, system usability, automation, and user experience across enterprise platforms Follows organizational governance, security, change management, and documentation standards Performs other duties as assigned JOB SPECIFICATION Bachelor's degree in Computer Science, Information Systems, Business, or related field preferred; equivalent experience considered Experience administering, configuring, or supporting enterprise application platforms required Experience with Salesforce administration, configuration, or platform development preferred Experience or strong interest in Skypoint, AI platforms, automation tools, dashboards, analytics, or data visualization preferred Ability to build workflows, automation, dashboards, AI agents, and user-facing tools using low-code or no-code platforms Strong technical problem-solving skills and practical application development mindset Basic understanding of data structures, reporting, integrations, governance, and system-to-system data flow Ability to translate business requirements into effective platform solutions Experience testing changes, troubleshooting issues, supporting users, and documenting configurations preferred Salesforce Administrator or Developer certification preferred Local travel required Healthcare, payer/provider, PACE, senior care, value-based care, or HIPAA experience preferred Covid vaccine preferred. EEO Statement Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Element Care is committed to valuing diversity and contributing to an inclusive working environment. Compensation details: 00 Yearly Salary PIef07d8c50c1e-5870
GENERAL SUMMARY The Forward Deployed Platform Application Developer builds, configures, tests, and supports user-facing solutions within Skypoint, Salesforce Nonprofit Cloud, and other approved enterprise platforms. This field-facing role works closely with operational users and the Forward Deployed Process Lead to translate workflow and business needs into practical technology solutions, including workflows, automation, AI agents, dashboards, data visualizations, and other user-facing tools that improve efficiency, data quality, and user experience. ESSENTIAL RESPONSIBILITIES Builds, configures, and supports solutions within Skypoint, Salesforce Nonprofit Cloud, and other approved enterprise platforms Develops and maintains workflows, automation, AI agents, dashboards, reports, and user-facing tools Translates operational and business requirements into practical platform solutions in partnership with operational leaders and end users Tests, refines, deploys, documents, and supports platform solutions to ensure usability, reliability, security, and adoption Administers Salesforce Nonprofit Cloud including users, permissions, workflows, reports, dashboards, and automation tools Collaborates with BI, data, and technical teams to support reporting, integration, and data quality requirements Troubleshoots issues and escalates advanced infrastructure, cybersecurity, integration, or data engineering needs as appropriate Supports continuous improvement of workflows, system usability, automation, and user experience across enterprise platforms Follows organizational governance, security, change management, and documentation standards Performs other duties as assigned JOB SPECIFICATION Bachelor's degree in Computer Science, Information Systems, Business, or related field preferred; equivalent experience considered Experience administering, configuring, or supporting enterprise application platforms required Experience with Salesforce administration, configuration, or platform development preferred Experience or strong interest in Skypoint, AI platforms, automation tools, dashboards, analytics, or data visualization preferred Ability to build workflows, automation, dashboards, AI agents, and user-facing tools using low-code or no-code platforms Strong technical problem-solving skills and practical application development mindset Basic understanding of data structures, reporting, integrations, governance, and system-to-system data flow Ability to translate business requirements into effective platform solutions Experience testing changes, troubleshooting issues, supporting users, and documenting configurations preferred Salesforce Administrator or Developer certification preferred Local travel required Healthcare, payer/provider, PACE, senior care, value-based care, or HIPAA experience preferred Covid vaccine preferred. EEO Statement Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Element Care is committed to valuing diversity and contributing to an inclusive working environment. Compensation details: 00 Yearly Salary PIef07d8c50c1e-5870