Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior BizOps Engineer Job Description: The BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Check out this short video we have created about who we are and what we do! Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities For all team members: Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Automation tools - XLR, Jenkins, Chef, PCF application, etc. Monitoring tools - Splunk, Dynatrace, etc, AI Tools - MS Copilot developer suit, RPA etc. Scripting knowledge - Jenkin pipeline, groove script, Python, shell Network concept ( F5, load balancer, firewalls, etc.) Certificate Mgmt. / renewal automation Vulnerability and Security Event management application knowledge will be an add on (app like- Phantom, Carbon black, Tenable, Checkmarx, Tripwire etc.) Weekend on call support, 24/7 commitment Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources For team members supporting the Dev Ops pipeline: Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus. Qualifications Interest in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Exposure to algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Passion to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Interest in designing, analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Ability to learn how to work across development, operations, and product teams to prioritize needs and to build relationships is a must. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $96,000 - $163,000 USD
04/02/2026
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior BizOps Engineer Job Description: The BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Check out this short video we have created about who we are and what we do! Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities For all team members: Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Automation tools - XLR, Jenkins, Chef, PCF application, etc. Monitoring tools - Splunk, Dynatrace, etc, AI Tools - MS Copilot developer suit, RPA etc. Scripting knowledge - Jenkin pipeline, groove script, Python, shell Network concept ( F5, load balancer, firewalls, etc.) Certificate Mgmt. / renewal automation Vulnerability and Security Event management application knowledge will be an add on (app like- Phantom, Carbon black, Tenable, Checkmarx, Tripwire etc.) Weekend on call support, 24/7 commitment Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources For team members supporting the Dev Ops pipeline: Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus. Qualifications Interest in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Exposure to algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Passion to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Interest in designing, analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Ability to learn how to work across development, operations, and product teams to prioritize needs and to build relationships is a must. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $96,000 - $163,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior BizOps Engineer Job Description: The BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Check out this short video we have created about who we are and what we do! Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities For all team members: Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Automation tools - XLR, Jenkins, Chef, PCF application, etc. Monitoring tools - Splunk, Dynatrace, etc, AI Tools - MS Copilot developer suit, RPA etc. Scripting knowledge - Jenkin pipeline, groove script, Python, shell Network concept ( F5, load balancer, firewalls, etc.) Certificate Mgmt. / renewal automation Vulnerability and Security Event management application knowledge will be an add on (app like- Phantom, Carbon black, Tenable, Checkmarx, Tripwire etc.) Weekend on call support, 24/7 commitment Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources For team members supporting the Dev Ops pipeline: Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus. Qualifications Interest in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Exposure to algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Passion to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Interest in designing, analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Ability to learn how to work across development, operations, and product teams to prioritize needs and to build relationships is a must. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $96,000 - $163,000 USD
04/02/2026
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior BizOps Engineer Job Description: The BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Check out this short video we have created about who we are and what we do! Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities For all team members: Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Automation tools - XLR, Jenkins, Chef, PCF application, etc. Monitoring tools - Splunk, Dynatrace, etc, AI Tools - MS Copilot developer suit, RPA etc. Scripting knowledge - Jenkin pipeline, groove script, Python, shell Network concept ( F5, load balancer, firewalls, etc.) Certificate Mgmt. / renewal automation Vulnerability and Security Event management application knowledge will be an add on (app like- Phantom, Carbon black, Tenable, Checkmarx, Tripwire etc.) Weekend on call support, 24/7 commitment Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources For team members supporting the Dev Ops pipeline: Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus. Qualifications Interest in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Exposure to algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Passion to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Interest in designing, analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Ability to learn how to work across development, operations, and product teams to prioritize needs and to build relationships is a must. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $96,000 - $163,000 USD
Job: Network Support Services Role: Sr. Tech Specialist / Network Architect Division: Technology Infrastructure Services Division (TISD) Location: Remote (Sacramento, CA based) Contract Duration: 2 years (July 2026 - June 2028) Work Mode: Fully remote - 5:00am to 2:00pm PST, Monday through Friday Submission: Maximum 1 candidate per vendor Interview: In-person / teams - depends on client hiring manager Key Tech: Cisco ISE, DNAC, FTD, SDN, SDA, BGP, OSPF, F5, Infoblox, SolarWinds Certifications: CCNA, CCNP, CCIE, CCDE, PCNSE, NSE9, JNCDA, JNCDS-DC Education: Bachelor's degree & copy to be shared with submission Summary: The consultant will support CalPERS' Investment Office (INVO) network solutions, including: Migrating existing on-prem network solutions to cloud-based solutions Supporting Aladdin Blackrock cloud solution (current INVO platform) Responding to and resolving reported incidents Participating in planning/design of future INVO cloud solutions Providing network support for INVO partner products including Charles River, Bloomberg, and State Street Bank Providing Level III support for enterprise data networks Planning and designing SDN, SD-WAN, NFV, and newer security technologies Job Description Scope of Work: The consultant is expected to have in-depth technical knowledge of network routing and switching along with the associated technologies of Cisco Identify Services Engine, Cisco DNAC, and Cisco FTDs. The consultant must have strong background in supporting and implementing complex and dynamic network environments like that of CalPERS. The consultant will be heavily involved in the support of CalPERS' Investment Office (INVO) network solutions, and any/all design, development, deployment, maintenance, and operations of these technologies. The CalPERS' Investment Office requires additional resources for their existing and newly proposed solutions, all requiring advanced network expertise and resources to consistency support the maintenance/support and critical incident response during extended business hours. The consultant will undertake duties and responsibilities consistent with a senior technology specialist in the support of CalPERS' existing network technologies and the architecture/design/support of existing and new INVO cloud solutions. Responsibilities: Network Design/Support for CalPERS' Investment Office on-prem to cloud solutions and other enterprise network engineering, maintenance, operations/support and knowledge transfer. The Consultant will be responsible for the Investments Office's initiatives/support and engineering/implementing sustainable modern networking technologies throughout the enterprise. The consultant will support CalPERS' Investment Office (INVO) current Aladdin Blackrock cloud solution, responding/resolving to any reported incidents, participate in the planning/design of future INVO cloud solutions and monitor for any performance issues. Consultant will also provide network support for any/all other INVO partner products such as Charles River, Bloomberg, and State Street Bank. The consultant will be charged that monitoring and alerting be automated across core connectivity infrastructure with failover as a first line of defense and ensuring successful automatic transition to alternate connectivity paths in the event of a failure. The consultant will provide formal documentation in the event of a critical failure and prioritize where Blackrock Aladdin is prioritized relative to other applications in relation to a critical failure. The consultant will also be responsible for level III support in managing the enterprise data networks, and also involved in the planning and design of SDN, SD-WAN, NFV, and other newer and more secure technologies to implement at CalPERS. Other responsibilities include (on-prem/cloud) maintenance and operations of firewalls, F5 load balancing, infoblox IP management, Identity Services Engine for port security, VPN and Site-to-Site VPN tunnels, Cacti and SolarWinds alert/monitoring, Access Control Server (Device authentication), SecureCRT (CLI Solution), Wireless networking, Cyclades mgmt, Gigamon switch monitoring, as well as proficiency in all aspects of switching and routing. Knowledge Transfer (KT) On an ongoing basis and through the end of the contract, all work products and deliverables (project status reports, business process, triage incident reports with resolution, meeting minutes, test cases and test outcomes) must be discussed with the contract manager to ensure that all of the information is documented and placed in a file share. The contract manager will schedule knowledge transfer sessions at regular intervals to ensure that all work production details have been documented and the knowledge has been transferred to the state personnel. Knowledge transfer to take place via regular scheduled meetings which include, review, cross training, and job shadowing. Minimum Qualifications: Bachelor's degree in computer science, information technology, or a related field. Must provide copy of Degree. Five (5) plus years' experience in designing and implementing network architectures for enterprise-scale environments. Five (5) plus years' of proven experience in Software Defined Networking (SDN), Software Defined Access (SDA), and Cisco Identity Engine (ISE). (The candidate must provide proven experience by detailing specific examples from past roles that demonstrate ability to perform the required tasks and responsibilities of the network architect position. This could include descriptions of projects worked on, challenges overcome, and achievements and accomplished.) Proficiency in network protocols and technologies such as TCP/IP, OSPF, EIGRP, BGP, MPLS, VPN, Firewalls, Load Balancers, Routers/Switches Valid certifications such as CCNA, CCNP, CCIE, CCDE, PCNSE, NSE9, JNCDA, JNCDS-DC. Must provide copies of certifications.
04/01/2026
Full time
Job: Network Support Services Role: Sr. Tech Specialist / Network Architect Division: Technology Infrastructure Services Division (TISD) Location: Remote (Sacramento, CA based) Contract Duration: 2 years (July 2026 - June 2028) Work Mode: Fully remote - 5:00am to 2:00pm PST, Monday through Friday Submission: Maximum 1 candidate per vendor Interview: In-person / teams - depends on client hiring manager Key Tech: Cisco ISE, DNAC, FTD, SDN, SDA, BGP, OSPF, F5, Infoblox, SolarWinds Certifications: CCNA, CCNP, CCIE, CCDE, PCNSE, NSE9, JNCDA, JNCDS-DC Education: Bachelor's degree & copy to be shared with submission Summary: The consultant will support CalPERS' Investment Office (INVO) network solutions, including: Migrating existing on-prem network solutions to cloud-based solutions Supporting Aladdin Blackrock cloud solution (current INVO platform) Responding to and resolving reported incidents Participating in planning/design of future INVO cloud solutions Providing network support for INVO partner products including Charles River, Bloomberg, and State Street Bank Providing Level III support for enterprise data networks Planning and designing SDN, SD-WAN, NFV, and newer security technologies Job Description Scope of Work: The consultant is expected to have in-depth technical knowledge of network routing and switching along with the associated technologies of Cisco Identify Services Engine, Cisco DNAC, and Cisco FTDs. The consultant must have strong background in supporting and implementing complex and dynamic network environments like that of CalPERS. The consultant will be heavily involved in the support of CalPERS' Investment Office (INVO) network solutions, and any/all design, development, deployment, maintenance, and operations of these technologies. The CalPERS' Investment Office requires additional resources for their existing and newly proposed solutions, all requiring advanced network expertise and resources to consistency support the maintenance/support and critical incident response during extended business hours. The consultant will undertake duties and responsibilities consistent with a senior technology specialist in the support of CalPERS' existing network technologies and the architecture/design/support of existing and new INVO cloud solutions. Responsibilities: Network Design/Support for CalPERS' Investment Office on-prem to cloud solutions and other enterprise network engineering, maintenance, operations/support and knowledge transfer. The Consultant will be responsible for the Investments Office's initiatives/support and engineering/implementing sustainable modern networking technologies throughout the enterprise. The consultant will support CalPERS' Investment Office (INVO) current Aladdin Blackrock cloud solution, responding/resolving to any reported incidents, participate in the planning/design of future INVO cloud solutions and monitor for any performance issues. Consultant will also provide network support for any/all other INVO partner products such as Charles River, Bloomberg, and State Street Bank. The consultant will be charged that monitoring and alerting be automated across core connectivity infrastructure with failover as a first line of defense and ensuring successful automatic transition to alternate connectivity paths in the event of a failure. The consultant will provide formal documentation in the event of a critical failure and prioritize where Blackrock Aladdin is prioritized relative to other applications in relation to a critical failure. The consultant will also be responsible for level III support in managing the enterprise data networks, and also involved in the planning and design of SDN, SD-WAN, NFV, and other newer and more secure technologies to implement at CalPERS. Other responsibilities include (on-prem/cloud) maintenance and operations of firewalls, F5 load balancing, infoblox IP management, Identity Services Engine for port security, VPN and Site-to-Site VPN tunnels, Cacti and SolarWinds alert/monitoring, Access Control Server (Device authentication), SecureCRT (CLI Solution), Wireless networking, Cyclades mgmt, Gigamon switch monitoring, as well as proficiency in all aspects of switching and routing. Knowledge Transfer (KT) On an ongoing basis and through the end of the contract, all work products and deliverables (project status reports, business process, triage incident reports with resolution, meeting minutes, test cases and test outcomes) must be discussed with the contract manager to ensure that all of the information is documented and placed in a file share. The contract manager will schedule knowledge transfer sessions at regular intervals to ensure that all work production details have been documented and the knowledge has been transferred to the state personnel. Knowledge transfer to take place via regular scheduled meetings which include, review, cross training, and job shadowing. Minimum Qualifications: Bachelor's degree in computer science, information technology, or a related field. Must provide copy of Degree. Five (5) plus years' experience in designing and implementing network architectures for enterprise-scale environments. Five (5) plus years' of proven experience in Software Defined Networking (SDN), Software Defined Access (SDA), and Cisco Identity Engine (ISE). (The candidate must provide proven experience by detailing specific examples from past roles that demonstrate ability to perform the required tasks and responsibilities of the network architect position. This could include descriptions of projects worked on, challenges overcome, and achievements and accomplished.) Proficiency in network protocols and technologies such as TCP/IP, OSPF, EIGRP, BGP, MPLS, VPN, Firewalls, Load Balancers, Routers/Switches Valid certifications such as CCNA, CCNP, CCIE, CCDE, PCNSE, NSE9, JNCDA, JNCDS-DC. Must provide copies of certifications.
Posting Number: S13853P Working Title: Network Administrator Department: EITS-Network Engineering About the University of Georgia: Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education () . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine. College/Unit/Department website: eits.uga.edu Posting Type: External Retirement Plan: TRS or ORP Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: Monday - Friday, 8am - 5pm. Occasional after-hours as needed. Advertised Salary: Commensurate with Experience Posting Date: 07/10/2025 Open until filled: Yes Proposed Starting Date: 09/01/2025 Special Instructions to Applicants: Please provide name and contact information for three professional references. Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Network Support Professional FLSA: Exempt FTE: 1.00 Minimum Qualifications: Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications. Preferred Qualifications: Work experience implementing and supporting large networks and any of the following: wireless, firewalls, load balancers, IPAM, or VPNs. Position Summary: The University of Georgia Enterprise Information Technology Services (EITS) is seeking qualified senior-level candidates for a Network Administrator position in Network Engineering. This position will work as part of a team responsible for the delivery and support of mission critical advanced network technologies to an 80K+ node local and extended campuses across the state. The strongest candidates for this position will have working familiarity with some or all of these various network hardware platforms in a large-scale production environment: Arista, Aruba, Juniper, F5, Cisco, Palo Alto and Bluecat as well as Azure and AWS cloud connectivity. Strong candidates should have excellent network troubleshooting skills, excellent communication skills, and ability to work as a member of a team and as a team leader. Knowledge, Skills, Abilities and/or Competencies: Experience with configuring networking equipment (switches, routers) Experience with SNMP network monitoring tools Knowledge of Ethernet and IP networking (TCP and UDP) Familiarity with LAN/WAN L2/L3 protocols Experience with wireless networking including controller-based lightweight architectures Familiarity with firewalls and VPNs Experience with DHCP, IPAM, and DNS Writing technical documentation Physical Demands: Adequate vision, hearing and manual dexterity to connect network cabling (including fiber optics). Job takes place in cooled office environment and in a typical cooled datacenter environment. Driving as needed to perform job duties. Move from one office to another office on campus. Lift and install rack based 2U network equipment. Is driving a responsibility of this position?: Yes Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities: Evaluate, recommend, design, and maintain network systems and applications that provide mission critical central services: Implement, manage and provide operational support for enterprise network services. Manage and support operation of enterprise firewall services. Implement and manage enterprise Intrusion Prevention/Detection systems. Perform long-range capacity planning to determine the type of resources needed to support projected volume and types of solutions best suited to needs. Perform initial setup, software installation, testing, and security hardening of network and security systems. Maintain software, including testing, evaluation and installation of new versions or authorized modifications to custom and vendor-supplied operating systems and related software applications. Work with other departments to implement/support critical network services Patch network and security systems and applications; monitor production systems; implement system policies; schedule system processes such as backups; and execute recovery operations when necessary. Percentage of time: 50 Duties/Responsibilities: Network Fault Management- Including routing, firewalls, load balancers, and VPN Determine and initiates appropriate and immediate actions to restore normal services with minimal disruption. Investigate recurring and related operating system failures or inefficiencies by reviewing system logs, dumps and other information from clients or technical personnel. Establish the correct priority for reported network faults; fully document the systems involved; make any necessary changes; and document the solution. Perform or recommends proactive measures to prevent failures when possible. Work with Information Security staff to supplement incident response and crisis management needs. Share responsibility for emergency system maintenance on a 24 7 basis. Percentage of time: 20 Duties/Responsibilities: Planning and Documentation: Provide detailed planning for assigned tasks to include work breakdowns, timelines, and risk assessment. Provide detailed documentation and diagrams for proposed, altered, and existing network security systems. Prepare documentation for inventory and maintenance of NOC equipment. Percentage of time: 20 Duties/Responsibilities: Incident Response: Coordinate with Information Security and responds to UGA IT Security incidents. Contain any such incident, be able to identify the scope of an incident, and work with UGA clients to solve any security problems and secure their network. . click apply for full job details
01/14/2026
Full time
Posting Number: S13853P Working Title: Network Administrator Department: EITS-Network Engineering About the University of Georgia: Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education () . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine. College/Unit/Department website: eits.uga.edu Posting Type: External Retirement Plan: TRS or ORP Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: Monday - Friday, 8am - 5pm. Occasional after-hours as needed. Advertised Salary: Commensurate with Experience Posting Date: 07/10/2025 Open until filled: Yes Proposed Starting Date: 09/01/2025 Special Instructions to Applicants: Please provide name and contact information for three professional references. Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Network Support Professional FLSA: Exempt FTE: 1.00 Minimum Qualifications: Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications. Preferred Qualifications: Work experience implementing and supporting large networks and any of the following: wireless, firewalls, load balancers, IPAM, or VPNs. Position Summary: The University of Georgia Enterprise Information Technology Services (EITS) is seeking qualified senior-level candidates for a Network Administrator position in Network Engineering. This position will work as part of a team responsible for the delivery and support of mission critical advanced network technologies to an 80K+ node local and extended campuses across the state. The strongest candidates for this position will have working familiarity with some or all of these various network hardware platforms in a large-scale production environment: Arista, Aruba, Juniper, F5, Cisco, Palo Alto and Bluecat as well as Azure and AWS cloud connectivity. Strong candidates should have excellent network troubleshooting skills, excellent communication skills, and ability to work as a member of a team and as a team leader. Knowledge, Skills, Abilities and/or Competencies: Experience with configuring networking equipment (switches, routers) Experience with SNMP network monitoring tools Knowledge of Ethernet and IP networking (TCP and UDP) Familiarity with LAN/WAN L2/L3 protocols Experience with wireless networking including controller-based lightweight architectures Familiarity with firewalls and VPNs Experience with DHCP, IPAM, and DNS Writing technical documentation Physical Demands: Adequate vision, hearing and manual dexterity to connect network cabling (including fiber optics). Job takes place in cooled office environment and in a typical cooled datacenter environment. Driving as needed to perform job duties. Move from one office to another office on campus. Lift and install rack based 2U network equipment. Is driving a responsibility of this position?: Yes Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities: Evaluate, recommend, design, and maintain network systems and applications that provide mission critical central services: Implement, manage and provide operational support for enterprise network services. Manage and support operation of enterprise firewall services. Implement and manage enterprise Intrusion Prevention/Detection systems. Perform long-range capacity planning to determine the type of resources needed to support projected volume and types of solutions best suited to needs. Perform initial setup, software installation, testing, and security hardening of network and security systems. Maintain software, including testing, evaluation and installation of new versions or authorized modifications to custom and vendor-supplied operating systems and related software applications. Work with other departments to implement/support critical network services Patch network and security systems and applications; monitor production systems; implement system policies; schedule system processes such as backups; and execute recovery operations when necessary. Percentage of time: 50 Duties/Responsibilities: Network Fault Management- Including routing, firewalls, load balancers, and VPN Determine and initiates appropriate and immediate actions to restore normal services with minimal disruption. Investigate recurring and related operating system failures or inefficiencies by reviewing system logs, dumps and other information from clients or technical personnel. Establish the correct priority for reported network faults; fully document the systems involved; make any necessary changes; and document the solution. Perform or recommends proactive measures to prevent failures when possible. Work with Information Security staff to supplement incident response and crisis management needs. Share responsibility for emergency system maintenance on a 24 7 basis. Percentage of time: 20 Duties/Responsibilities: Planning and Documentation: Provide detailed planning for assigned tasks to include work breakdowns, timelines, and risk assessment. Provide detailed documentation and diagrams for proposed, altered, and existing network security systems. Prepare documentation for inventory and maintenance of NOC equipment. Percentage of time: 20 Duties/Responsibilities: Incident Response: Coordinate with Information Security and responds to UGA IT Security incidents. Contain any such incident, be able to identify the scope of an incident, and work with UGA clients to solve any security problems and secure their network. . click apply for full job details
Job Title: Network Operations Lead Specialist Engineer Location: San Jose, CA Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Description We are seeking an experienced Network Operations Lead Specialist Engineer with extensive hands-on expertise managing large-scale enterprise networks, network operations centers (NOC), and mission-critical infrastructure. The ideal candidate will be responsible for overseeing network operations, ensuring high availability of network services, leading incident response, and driving continuous improvements in network performance and reliability. This role requires strong leadership skills, deep technical knowledge across routing, switching, firewalls, SD-WAN, cloud networking, and network monitoring tools. Key Responsibilities Lead daily network operations, monitoring, and performance management activities for complex enterprise environments. Drive troubleshooting, root cause analysis, and timely resolution of high-severity network incidents and outages. Oversee end-to-end network operations including LAN, WAN, WLAN, Security, Data Center, and cloud networking. Manage NOC processes, escalation workflows, and operational standards to ensure network uptime and service reliability. Develop and implement capacity planning, network performance optimization, and proactive monitoring strategies. Coordinate and guide cross-functional teams including engineering, security, infrastructure, and support groups. Create and maintain network documentation, runbooks, dashboards, topology maps, and operational procedures. Support upgrades, patching, enhancements, migrations, and deployment of new network solutions. Lead vendor management, evaluate tools and equipment, and participate in technology roadmap planning. Ensure compliance with security standards, data protection policies, and regulatory requirements. Mentor junior engineers, providing technical guidance and training as needed. Conduct incident post-mortem reviews and implement improvement plans. Required Qualifications 12+ years of experience in network operations, network engineering, or NOC leadership roles. Strong expertise in routing and switching technologies (BGP, OSPF, EIGRP, MPLS, STP, VXLAN, EVPN Hands-on experience with firewalls and security platforms such as Palo Alto, Cisco ASA, Check Point, or Fortinet. Experience managing SD-WAN environments (Cisco Viptela, Meraki, Aruba, Silver Peak, etc. Proficiency with Data Center network infrastructure including Nexus, ACI, F5 load balancers, and VPN technologies. Strong knowledge of network monitoring tools (SolarWinds, Splunk, Nagios, Wireshark, NetBrain, SevOne, etc. Experience supporting cloud/hybrid networks (AWS, Azure, GCP Proven leadership and team management experience with large-scale distributed networks. Excellent analytical, troubleshooting, and communication skills. Bachelor's degree in Computer Science, Engineering, or related field. Preferred Skills Relevant certifications such as CCNP, CCIE, PCNSE, JNCIP, AWS/Azure network certification, or equivalent. Experience with automation and scripting (Python, Ansible, Bash) for operational efficiency. Knowledge of ITIL processes and experience in ITSM environments (ServiceNow preferred Experience managing carrier services, telecom circuits, SDN, and network virtualization. Prior experience working in high-availability environments such as telecom, cloud, or large enterprise networks.
12/17/2025
Job Title: Network Operations Lead Specialist Engineer Location: San Jose, CA Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Description We are seeking an experienced Network Operations Lead Specialist Engineer with extensive hands-on expertise managing large-scale enterprise networks, network operations centers (NOC), and mission-critical infrastructure. The ideal candidate will be responsible for overseeing network operations, ensuring high availability of network services, leading incident response, and driving continuous improvements in network performance and reliability. This role requires strong leadership skills, deep technical knowledge across routing, switching, firewalls, SD-WAN, cloud networking, and network monitoring tools. Key Responsibilities Lead daily network operations, monitoring, and performance management activities for complex enterprise environments. Drive troubleshooting, root cause analysis, and timely resolution of high-severity network incidents and outages. Oversee end-to-end network operations including LAN, WAN, WLAN, Security, Data Center, and cloud networking. Manage NOC processes, escalation workflows, and operational standards to ensure network uptime and service reliability. Develop and implement capacity planning, network performance optimization, and proactive monitoring strategies. Coordinate and guide cross-functional teams including engineering, security, infrastructure, and support groups. Create and maintain network documentation, runbooks, dashboards, topology maps, and operational procedures. Support upgrades, patching, enhancements, migrations, and deployment of new network solutions. Lead vendor management, evaluate tools and equipment, and participate in technology roadmap planning. Ensure compliance with security standards, data protection policies, and regulatory requirements. Mentor junior engineers, providing technical guidance and training as needed. Conduct incident post-mortem reviews and implement improvement plans. Required Qualifications 12+ years of experience in network operations, network engineering, or NOC leadership roles. Strong expertise in routing and switching technologies (BGP, OSPF, EIGRP, MPLS, STP, VXLAN, EVPN Hands-on experience with firewalls and security platforms such as Palo Alto, Cisco ASA, Check Point, or Fortinet. Experience managing SD-WAN environments (Cisco Viptela, Meraki, Aruba, Silver Peak, etc. Proficiency with Data Center network infrastructure including Nexus, ACI, F5 load balancers, and VPN technologies. Strong knowledge of network monitoring tools (SolarWinds, Splunk, Nagios, Wireshark, NetBrain, SevOne, etc. Experience supporting cloud/hybrid networks (AWS, Azure, GCP Proven leadership and team management experience with large-scale distributed networks. Excellent analytical, troubleshooting, and communication skills. Bachelor's degree in Computer Science, Engineering, or related field. Preferred Skills Relevant certifications such as CCNP, CCIE, PCNSE, JNCIP, AWS/Azure network certification, or equivalent. Experience with automation and scripting (Python, Ansible, Bash) for operational efficiency. Knowledge of ITIL processes and experience in ITSM environments (ServiceNow preferred Experience managing carrier services, telecom circuits, SDN, and network virtualization. Prior experience working in high-availability environments such as telecom, cloud, or large enterprise networks.
