Job DescriptionJob DescriptionTitle: Service Desk Technician Location: Plymouth, MN Schedule: 8am 5pm CST Job Type: Contract-to-Hire Compensation: $20-30 per hour Targeting $55,000 - $60,000 Salary Upon Conversion Industry: Housing About the Role Our firm is partnering with a large, established organization in the multifamily real estate and property management industry to hire a Service Desk Technician. This role supports a geographically distributed workforce, including corporate office, property-level, and remote employees. The Service Desk Technician II plays a critical role in ensuring technology systems are reliable, secure, and easy to use so teams can effectively support residents and business operations. This is a hands-on IT support position that combines advanced troubleshooting, customer service, and asset management. The role provides both deskside and remote support and contributes to continuous improvement through documentation and knowledge sharing. Job Description The Service Desk Technician provides advanced technical support while delivering a high level of customer service. This position is responsible for diagnosing and resolving complex hardware and software issues, managing IT assets, and supporting day-to-day technology needs across multiple locations. Key responsibilities include: Provide exceptional customer service to ensure users can effectively utilize technology to meet business goals Record, track, and document incidents and requests from intake through resolution, including detailed user and system information Prioritize and schedule support tasks to ensure timely resolution of issues Troubleshoot and resolve advanced technical issues, including malware remediation and system performance problems Support PC setup, rebuilding, configuration, and hardware/software upgrades Configure, manage, and track IT assets while maintaining accurate documentation Provide deskside support for in-office staff and remote support for field and remote employees Escalate incidents when appropriate and ensure timely follow-up and resolution Contribute to and utilize knowledge base resources and documentation Adhere to organizational policies, security standards, and procedures to protect data integrity Perform post-resolution follow-ups to confirm user satisfaction Participate in special projects and perform other duties as assigned Qualifications Required Associate degree in Information Technology or a related field, or an equivalent combination of education and experience Strong working knowledge of Windows operating systems, Microsoft Office applications, and email platforms Experience troubleshooting hardware, software, and performance-related issues General understanding of networking and server concepts Ability to set up and troubleshoot remote internet connections (DSL/Cable) and wireless routers Excellent written and verbal communication skills with a strong customer service focus Proven ability to multitask and independently resolve technical issues Preferred 23 years of service desk or technical support experience Familiarity with incident management processes and ticketing systems Experience with Microsoft Intune, Microsoft Exchange, and Active Directory environments Relevant IT certifications Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your familys needs. For details, please review the DAHL Benefits Summary: How to Apply Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once weve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you! .Indeed Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years. Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years. Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.
04/27/2026
Full time
Job DescriptionJob DescriptionTitle: Service Desk Technician Location: Plymouth, MN Schedule: 8am 5pm CST Job Type: Contract-to-Hire Compensation: $20-30 per hour Targeting $55,000 - $60,000 Salary Upon Conversion Industry: Housing About the Role Our firm is partnering with a large, established organization in the multifamily real estate and property management industry to hire a Service Desk Technician. This role supports a geographically distributed workforce, including corporate office, property-level, and remote employees. The Service Desk Technician II plays a critical role in ensuring technology systems are reliable, secure, and easy to use so teams can effectively support residents and business operations. This is a hands-on IT support position that combines advanced troubleshooting, customer service, and asset management. The role provides both deskside and remote support and contributes to continuous improvement through documentation and knowledge sharing. Job Description The Service Desk Technician provides advanced technical support while delivering a high level of customer service. This position is responsible for diagnosing and resolving complex hardware and software issues, managing IT assets, and supporting day-to-day technology needs across multiple locations. Key responsibilities include: Provide exceptional customer service to ensure users can effectively utilize technology to meet business goals Record, track, and document incidents and requests from intake through resolution, including detailed user and system information Prioritize and schedule support tasks to ensure timely resolution of issues Troubleshoot and resolve advanced technical issues, including malware remediation and system performance problems Support PC setup, rebuilding, configuration, and hardware/software upgrades Configure, manage, and track IT assets while maintaining accurate documentation Provide deskside support for in-office staff and remote support for field and remote employees Escalate incidents when appropriate and ensure timely follow-up and resolution Contribute to and utilize knowledge base resources and documentation Adhere to organizational policies, security standards, and procedures to protect data integrity Perform post-resolution follow-ups to confirm user satisfaction Participate in special projects and perform other duties as assigned Qualifications Required Associate degree in Information Technology or a related field, or an equivalent combination of education and experience Strong working knowledge of Windows operating systems, Microsoft Office applications, and email platforms Experience troubleshooting hardware, software, and performance-related issues General understanding of networking and server concepts Ability to set up and troubleshoot remote internet connections (DSL/Cable) and wireless routers Excellent written and verbal communication skills with a strong customer service focus Proven ability to multitask and independently resolve technical issues Preferred 23 years of service desk or technical support experience Familiarity with incident management processes and ticketing systems Experience with Microsoft Intune, Microsoft Exchange, and Active Directory environments Relevant IT certifications Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your familys needs. For details, please review the DAHL Benefits Summary: How to Apply Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once weve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you! .Indeed Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years. Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years. Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.
Job DescriptionJob Description Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs. Troubleshoot, diagnose and resolve the tickets (Hard IMAC and break fix) that needs onsite intervention. Coordinate with higher level remote support teams and Supplier's Service Desk teams for ticket resolution. Participate in war rooms for critical incident management when required or at Customer's discretion. Resolve incidents at end-users' desks when resolution cannot be achieved by remote support. Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service with OEM. Provide Smart hands and feet support for audio / video conferencing devices in alignment with the operating model. Plan, schedule and fulfil all IMAC (Install, Move, Add, Change) requests according to defined processes, approvals. Request, coordinate and facilitate visits when required for IMAC in alignment with the operating model. Follow the Customer's requirements and procedures for escorting vendors and guests during facilitation of visits. Update CMDB records during the IMAC process where appropriate to make sure that added/removed devices and spare parts are reflected properly in the Customer system(s). Manage use of any manufacturer warranty and technical support to limit repair cost and facilitate incident resolution. Install and test replacement parts for supported devices. Schedule supported device installation, Software and Hardware activity with End User at their convenience to minimize disruption. Coordinate physical move of end user devices within same office (performing physical move of end user devices outside of the office is out of scope). Manage any end-user Service Requests (e.g., desktop, mobile) which require local interaction at the supported sites. Desk side assistance for IT devices (laptop, desktop, and mobiles). Provide loaner device to authorized Customer end users in case of break-fix to continue end users work, utilizing Customer provided List of Authorized Users Perform soft IMAC, Image loading where this cannot be executed remotely using Customer provided tools. Inform Customer end user on expected resolution time on for active Incidents in assigned incident queue. Provide onsite depot support for receiving, shipping, packing, update AMDB / CMDB, apply asset tag, imaging, staging, storing the devices and spare parts at Customer provided facilities. Keep device levels (pool), installation of pool devices with standard image, personalizing of exchange device, coordination of OEM according Customer requirements. Consult with Customer prior to and during ordering of new devices. Provide smart hands support for onsite Server and Networking devices with remote support supervision. Deskside support services and other duties as required. Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovationCompany DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation
04/27/2026
Full time
Job DescriptionJob Description Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs. Troubleshoot, diagnose and resolve the tickets (Hard IMAC and break fix) that needs onsite intervention. Coordinate with higher level remote support teams and Supplier's Service Desk teams for ticket resolution. Participate in war rooms for critical incident management when required or at Customer's discretion. Resolve incidents at end-users' desks when resolution cannot be achieved by remote support. Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service with OEM. Provide Smart hands and feet support for audio / video conferencing devices in alignment with the operating model. Plan, schedule and fulfil all IMAC (Install, Move, Add, Change) requests according to defined processes, approvals. Request, coordinate and facilitate visits when required for IMAC in alignment with the operating model. Follow the Customer's requirements and procedures for escorting vendors and guests during facilitation of visits. Update CMDB records during the IMAC process where appropriate to make sure that added/removed devices and spare parts are reflected properly in the Customer system(s). Manage use of any manufacturer warranty and technical support to limit repair cost and facilitate incident resolution. Install and test replacement parts for supported devices. Schedule supported device installation, Software and Hardware activity with End User at their convenience to minimize disruption. Coordinate physical move of end user devices within same office (performing physical move of end user devices outside of the office is out of scope). Manage any end-user Service Requests (e.g., desktop, mobile) which require local interaction at the supported sites. Desk side assistance for IT devices (laptop, desktop, and mobiles). Provide loaner device to authorized Customer end users in case of break-fix to continue end users work, utilizing Customer provided List of Authorized Users Perform soft IMAC, Image loading where this cannot be executed remotely using Customer provided tools. Inform Customer end user on expected resolution time on for active Incidents in assigned incident queue. Provide onsite depot support for receiving, shipping, packing, update AMDB / CMDB, apply asset tag, imaging, staging, storing the devices and spare parts at Customer provided facilities. Keep device levels (pool), installation of pool devices with standard image, personalizing of exchange device, coordination of OEM according Customer requirements. Consult with Customer prior to and during ordering of new devices. Provide smart hands support for onsite Server and Networking devices with remote support supervision. Deskside support services and other duties as required. Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovationCompany DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation
Job DescriptionJob Description 2 month contract Job Summary We are seeking a skilled Desktop Support Technician to join our IT support team. The ideal candidate will be responsible for providing technical support and troubleshooting for hardware and software issues across various operating systems, including Windows and macOS. This role requires excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks in a fast-paced environment. What will you do? Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed? 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP Job Requirements: What do you need to succeed? Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks 1+ years corporate desk side support experience with strong emphasis supporting Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Microsoft Office 2016 including Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience corporate VPN, Intune, BitLocker, SCCM, and RDP 1+ Mac support experience preferred. Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma Job Types: Full-time, Contract Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person Company DescriptionAXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services: IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients' specific IT needs. Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations. Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization's requirements and timelines.Company DescriptionAXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services: IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients' specific IT needs. Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations. Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization's requirements and timelines.
04/26/2026
Full time
Job DescriptionJob Description 2 month contract Job Summary We are seeking a skilled Desktop Support Technician to join our IT support team. The ideal candidate will be responsible for providing technical support and troubleshooting for hardware and software issues across various operating systems, including Windows and macOS. This role requires excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks in a fast-paced environment. What will you do? Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed? 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP Job Requirements: What do you need to succeed? Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks 1+ years corporate desk side support experience with strong emphasis supporting Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Microsoft Office 2016 including Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience corporate VPN, Intune, BitLocker, SCCM, and RDP 1+ Mac support experience preferred. Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma Job Types: Full-time, Contract Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person Company DescriptionAXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services: IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients' specific IT needs. Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations. Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization's requirements and timelines.Company DescriptionAXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services: IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients' specific IT needs. Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations. Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization's requirements and timelines.
Job DescriptionJob Description Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals. Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding. Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning. Documents, tracks, resolves, and reports on incidents and requests using ServiceNow. Has advanced technical skills and knowledge of the technical environment regarding applications, operating systems, machine configurations, and networked devices. Experience troubleshooting and resolving core services (file, email, print, web, portal and network). Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2. Required Experience Qualifications: Requires a high school diploma/GED and 3+ years of Desktop Support experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements. Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC's, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals. Must have demonstrated experience supporting a Windows 10/11 environment; MacOS experience is highly desired. ITSM ticketing system experience required; ServiceNow experience is preferred. Demonstrated ability to communicate orally and in writing. Must have a positive and patient customer service attitude. Must be able to work independently and within a team. Relevant certifications such as Microsoft Endpoint Administrator (highly desired), ACSP, ITILv3 (or higher), are desired. Must be able to attain agency suitability clearance prior to start date. Company DescriptionAAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer's mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.Company DescriptionAAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer's mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.
04/26/2026
Full time
Job DescriptionJob Description Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals. Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding. Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning. Documents, tracks, resolves, and reports on incidents and requests using ServiceNow. Has advanced technical skills and knowledge of the technical environment regarding applications, operating systems, machine configurations, and networked devices. Experience troubleshooting and resolving core services (file, email, print, web, portal and network). Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2. Required Experience Qualifications: Requires a high school diploma/GED and 3+ years of Desktop Support experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements. Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC's, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals. Must have demonstrated experience supporting a Windows 10/11 environment; MacOS experience is highly desired. ITSM ticketing system experience required; ServiceNow experience is preferred. Demonstrated ability to communicate orally and in writing. Must have a positive and patient customer service attitude. Must be able to work independently and within a team. Relevant certifications such as Microsoft Endpoint Administrator (highly desired), ACSP, ITILv3 (or higher), are desired. Must be able to attain agency suitability clearance prior to start date. Company DescriptionAAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer's mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.Company DescriptionAAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer's mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.
Ovation Workplace Services Inc.
Chesterfield, Michigan
Job DescriptionJob Description Responsibilities :- Adhering to SLAs. ITIL Processes awareness and adhering to ITIL process workflow. Reporting to the HCL Track Lead / Team Lead. Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues Ensuring that the IT processes are adhered to Building and configuring shopfloor PCs as well as loading of critical software Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. Coordinates with IT vendors and ensures the site is up and running. Be proactive in reporting IT related issues, engage and escalate to right teams and stakeholders. Vendor coordination to resolve IT issues for all IT and OT technologies. Communicate and update to all stakeholders on critical items and issues related to IT. Be responsible for IT activities at site. Be responsible to execute IT related projects and deliverables at site. Drives critical issues at site with larger HCL team ensuring timely resolution with least downtime at site. Improves and maintains customer and employee satisfaction Performing asset inventory activities as needed. Create documentation for processes and procedures of day-to-day work. Creating KB articles. Providing frontline customer Support, including hardware and software troubleshooting and diagnosis. Required Skills / Qualifications: Minimum 7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills. Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices Strong desktop support knowledge including hardware, software, and networking concepts Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds. Good knowledge of iOS, Android OS, rugged devices (tablets and iPads). Knowledge of windows Image build process and SCCM deployments, Intune, Autopilot. Good knowledge on SCCM, Intune, AD and JAMF Good knowledge in handling RF scanners, industry level label printers (Zebra, etc) Good hand on knowledge on OT technology such as PLCs, manufacturing plant IT, etc Hands on experience in handling Data center hardware. Good knowledge on Network, Storage servers, VMs, and Cloud technology. Experience in handling managed print services, corporate / network printers. Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists. Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld -Android & IOS support knowledge. Strong Customer service skills Excellent communication and conversation skills (Verbal and Written) and good documentation skills. Able to handle unforeseen situations. High level of acceptance Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility Might need to travel to other sites based on demand and requirements. On-call requirement for P1/Urgent issues outside regular support hours (local business hours). Handle operations and customer requirements as per process and agreed SOW. Possible rotational shifts. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law. Applicants requiring reasonable accommodation during the hiring process should contact Human Resources in advance. DISCLAIMER This job description outlines the general nature and scope of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.
04/26/2026
Full time
Job DescriptionJob Description Responsibilities :- Adhering to SLAs. ITIL Processes awareness and adhering to ITIL process workflow. Reporting to the HCL Track Lead / Team Lead. Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues Ensuring that the IT processes are adhered to Building and configuring shopfloor PCs as well as loading of critical software Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. Coordinates with IT vendors and ensures the site is up and running. Be proactive in reporting IT related issues, engage and escalate to right teams and stakeholders. Vendor coordination to resolve IT issues for all IT and OT technologies. Communicate and update to all stakeholders on critical items and issues related to IT. Be responsible for IT activities at site. Be responsible to execute IT related projects and deliverables at site. Drives critical issues at site with larger HCL team ensuring timely resolution with least downtime at site. Improves and maintains customer and employee satisfaction Performing asset inventory activities as needed. Create documentation for processes and procedures of day-to-day work. Creating KB articles. Providing frontline customer Support, including hardware and software troubleshooting and diagnosis. Required Skills / Qualifications: Minimum 7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills. Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices Strong desktop support knowledge including hardware, software, and networking concepts Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds. Good knowledge of iOS, Android OS, rugged devices (tablets and iPads). Knowledge of windows Image build process and SCCM deployments, Intune, Autopilot. Good knowledge on SCCM, Intune, AD and JAMF Good knowledge in handling RF scanners, industry level label printers (Zebra, etc) Good hand on knowledge on OT technology such as PLCs, manufacturing plant IT, etc Hands on experience in handling Data center hardware. Good knowledge on Network, Storage servers, VMs, and Cloud technology. Experience in handling managed print services, corporate / network printers. Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists. Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld -Android & IOS support knowledge. Strong Customer service skills Excellent communication and conversation skills (Verbal and Written) and good documentation skills. Able to handle unforeseen situations. High level of acceptance Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility Might need to travel to other sites based on demand and requirements. On-call requirement for P1/Urgent issues outside regular support hours (local business hours). Handle operations and customer requirements as per process and agreed SOW. Possible rotational shifts. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law. Applicants requiring reasonable accommodation during the hiring process should contact Human Resources in advance. DISCLAIMER This job description outlines the general nature and scope of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.
Job DescriptionJob Description Title: Desktop support Technician Location : Kansas City, Missouri (onsite) Duration: Long Term Contract About Job role - As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers. Plan and execute any move request or project work Lead the team by providing technical and process assistance to below activities Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users by visiting their desk location Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. Why K-Tek K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right". Vision / Mission At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right. K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client's sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. Why K-Tek K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right". Vision / Mission At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right. K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client's sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.
04/25/2026
Full time
Job DescriptionJob Description Title: Desktop support Technician Location : Kansas City, Missouri (onsite) Duration: Long Term Contract About Job role - As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers. Plan and execute any move request or project work Lead the team by providing technical and process assistance to below activities Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users by visiting their desk location Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. Why K-Tek K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right". Vision / Mission At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right. K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client's sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. Why K-Tek K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right". Vision / Mission At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right. K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client's sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.