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customer contact center representative
Support Center Representative I (Onsite)
Kenan Advantage Group Canton, Ohio
This position is a fully on-site role based in our North Canton, Ohio office. Our campus offers a welcoming and convenient work environment, including an onsite cafeteria with hot meals, a coffee cafe, and an on-site gym for employees. Please note that sponsorship and relocation are not available for this position. Position Summary This position primary function is to resolve calls and support tickets. Shift: 10:00pm - 7:00am - Thursday - Monday Essential Functions Answer calls and respond to tickets and emails Quickly and accurately determine incident scope and impact. Provide support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the Support Center via Call, ticket or email Monitor tickets assigned to the queue and process first-in first-out based on priority Troubleshoot issues with end-users and work toward first call resolution Deliver high quality assistance to on-site and remote personnel Utilize and maintain the Support Center tracking software by maintain issues in the system from first contact with end user including responsibility for call ownership Document all information according to standard operating procedures Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Manage PC / Laptop setup and deployment for new employees using standard hardware, images and software Setup new employees / consultants / Vendors information into Active Directory Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades / break fix as required Identify and Escalate problems as required to support teams. Act as a liaison between customers and technical escalation teams. Update the internal knowledgebase with issue resolution details Support computers, laptops, tablets, smart phones and applications Assist users in detecting and removing viruses, spy ware, and other malicious software Qualifications High School diploma or equivalent 2 years of related work experience Knowledgeable on Windows operating systems & Office suite, Citrix, VPN access, printer & copier configuration Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. Provide constructive guidance to other employees and representatives of third parties. Contribute to providing the highest quality of products and services to customers.
03/17/2026
Full time
This position is a fully on-site role based in our North Canton, Ohio office. Our campus offers a welcoming and convenient work environment, including an onsite cafeteria with hot meals, a coffee cafe, and an on-site gym for employees. Please note that sponsorship and relocation are not available for this position. Position Summary This position primary function is to resolve calls and support tickets. Shift: 10:00pm - 7:00am - Thursday - Monday Essential Functions Answer calls and respond to tickets and emails Quickly and accurately determine incident scope and impact. Provide support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the Support Center via Call, ticket or email Monitor tickets assigned to the queue and process first-in first-out based on priority Troubleshoot issues with end-users and work toward first call resolution Deliver high quality assistance to on-site and remote personnel Utilize and maintain the Support Center tracking software by maintain issues in the system from first contact with end user including responsibility for call ownership Document all information according to standard operating procedures Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Manage PC / Laptop setup and deployment for new employees using standard hardware, images and software Setup new employees / consultants / Vendors information into Active Directory Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades / break fix as required Identify and Escalate problems as required to support teams. Act as a liaison between customers and technical escalation teams. Update the internal knowledgebase with issue resolution details Support computers, laptops, tablets, smart phones and applications Assist users in detecting and removing viruses, spy ware, and other malicious software Qualifications High School diploma or equivalent 2 years of related work experience Knowledgeable on Windows operating systems & Office suite, Citrix, VPN access, printer & copier configuration Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. Provide constructive guidance to other employees and representatives of third parties. Contribute to providing the highest quality of products and services to customers.
Support Center Representative I (Onsite)
Kenan Advantage Group Canton, Ohio
This position is a fully on-site role based in our North Canton, Ohio office. Our campus offers a welcoming and convenient work environment, including an onsite cafeteria with hot meals, a coffee cafe, and an on-site gym for employees. Please note that sponsorship and relocation are not available for this position. Position Summary This position primary function is to resolve calls and support tickets. Shift: 10:00pm - 7:00am - Thursday - Monday Essential Functions Answer calls and respond to tickets and emails Quickly and accurately determine incident scope and impact. Provide support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the Support Center via Call, ticket or email Monitor tickets assigned to the queue and process first-in first-out based on priority Troubleshoot issues with end-users and work toward first call resolution Deliver high quality assistance to on-site and remote personnel Utilize and maintain the Support Center tracking software by maintain issues in the system from first contact with end user including responsibility for call ownership Document all information according to standard operating procedures Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Manage PC / Laptop setup and deployment for new employees using standard hardware, images and software Setup new employees / consultants / Vendors information into Active Directory Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades / break fix as required Identify and Escalate problems as required to support teams. Act as a liaison between customers and technical escalation teams. Update the internal knowledgebase with issue resolution details Support computers, laptops, tablets, smart phones and applications Assist users in detecting and removing viruses, spy ware, and other malicious software Qualifications High School diploma or equivalent 2 years of related work experience Knowledgeable on Windows operating systems & Office suite, Citrix, VPN access, printer & copier configuration Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. Provide constructive guidance to other employees and representatives of third parties. Contribute to providing the highest quality of products and services to customers.
03/16/2026
Full time
This position is a fully on-site role based in our North Canton, Ohio office. Our campus offers a welcoming and convenient work environment, including an onsite cafeteria with hot meals, a coffee cafe, and an on-site gym for employees. Please note that sponsorship and relocation are not available for this position. Position Summary This position primary function is to resolve calls and support tickets. Shift: 10:00pm - 7:00am - Thursday - Monday Essential Functions Answer calls and respond to tickets and emails Quickly and accurately determine incident scope and impact. Provide support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the Support Center via Call, ticket or email Monitor tickets assigned to the queue and process first-in first-out based on priority Troubleshoot issues with end-users and work toward first call resolution Deliver high quality assistance to on-site and remote personnel Utilize and maintain the Support Center tracking software by maintain issues in the system from first contact with end user including responsibility for call ownership Document all information according to standard operating procedures Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Manage PC / Laptop setup and deployment for new employees using standard hardware, images and software Setup new employees / consultants / Vendors information into Active Directory Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades / break fix as required Identify and Escalate problems as required to support teams. Act as a liaison between customers and technical escalation teams. Update the internal knowledgebase with issue resolution details Support computers, laptops, tablets, smart phones and applications Assist users in detecting and removing viruses, spy ware, and other malicious software Qualifications High School diploma or equivalent 2 years of related work experience Knowledgeable on Windows operating systems & Office suite, Citrix, VPN access, printer & copier configuration Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. Provide constructive guidance to other employees and representatives of third parties. Contribute to providing the highest quality of products and services to customers.
Support Center Representative I (Onsite)
Kenan Advantage Group Canton, Ohio
This position is a fully on-site role based in our North Canton, Ohio office. Our campus offers a welcoming and convenient work environment, including an onsite cafeteria with hot meals, a coffee cafe, and an on-site gym for employees. Please note that sponsorship and relocation are not available for this position. Position Summary This position primary function is to resolve calls and support tickets. Shift: 10:00pm - 7:00am - Thursday - Monday Essential Functions Answer calls and respond to tickets and emails Quickly and accurately determine incident scope and impact. Provide support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the Support Center via Call, ticket or email Monitor tickets assigned to the queue and process first-in first-out based on priority Troubleshoot issues with end-users and work toward first call resolution Deliver high quality assistance to on-site and remote personnel Utilize and maintain the Support Center tracking software by maintain issues in the system from first contact with end user including responsibility for call ownership Document all information according to standard operating procedures Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Manage PC / Laptop setup and deployment for new employees using standard hardware, images and software Setup new employees / consultants / Vendors information into Active Directory Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades / break fix as required Identify and Escalate problems as required to support teams. Act as a liaison between customers and technical escalation teams. Update the internal knowledgebase with issue resolution details Support computers, laptops, tablets, smart phones and applications Assist users in detecting and removing viruses, spy ware, and other malicious software Qualifications High School diploma or equivalent 2 years of related work experience Knowledgeable on Windows operating systems & Office suite, Citrix, VPN access, printer & copier configuration Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. Provide constructive guidance to other employees and representatives of third parties. Contribute to providing the highest quality of products and services to customers.
03/16/2026
Full time
This position is a fully on-site role based in our North Canton, Ohio office. Our campus offers a welcoming and convenient work environment, including an onsite cafeteria with hot meals, a coffee cafe, and an on-site gym for employees. Please note that sponsorship and relocation are not available for this position. Position Summary This position primary function is to resolve calls and support tickets. Shift: 10:00pm - 7:00am - Thursday - Monday Essential Functions Answer calls and respond to tickets and emails Quickly and accurately determine incident scope and impact. Provide support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the Support Center via Call, ticket or email Monitor tickets assigned to the queue and process first-in first-out based on priority Troubleshoot issues with end-users and work toward first call resolution Deliver high quality assistance to on-site and remote personnel Utilize and maintain the Support Center tracking software by maintain issues in the system from first contact with end user including responsibility for call ownership Document all information according to standard operating procedures Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Manage PC / Laptop setup and deployment for new employees using standard hardware, images and software Setup new employees / consultants / Vendors information into Active Directory Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades / break fix as required Identify and Escalate problems as required to support teams. Act as a liaison between customers and technical escalation teams. Update the internal knowledgebase with issue resolution details Support computers, laptops, tablets, smart phones and applications Assist users in detecting and removing viruses, spy ware, and other malicious software Qualifications High School diploma or equivalent 2 years of related work experience Knowledgeable on Windows operating systems & Office suite, Citrix, VPN access, printer & copier configuration Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. Provide constructive guidance to other employees and representatives of third parties. Contribute to providing the highest quality of products and services to customers.
Support Center Representative I (Onsite)
Kenan Advantage Group Canton, Ohio
This position is a fully on-site role based in our North Canton, Ohio office. Our campus offers a welcoming and convenient work environment, including an onsite cafeteria with hot meals, a coffee cafe, and an on-site gym for employees. Please note that sponsorship and relocation are not available for this position. Position Summary This position primary function is to resolve calls and support tickets. Shift: 10:00pm - 7:00am - Thursday - Monday Essential Functions Answer calls and respond to tickets and emails Quickly and accurately determine incident scope and impact. Provide support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the Support Center via Call, ticket or email Monitor tickets assigned to the queue and process first-in first-out based on priority Troubleshoot issues with end-users and work toward first call resolution Deliver high quality assistance to on-site and remote personnel Utilize and maintain the Support Center tracking software by maintain issues in the system from first contact with end user including responsibility for call ownership Document all information according to standard operating procedures Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Manage PC / Laptop setup and deployment for new employees using standard hardware, images and software Setup new employees / consultants / Vendors information into Active Directory Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades / break fix as required Identify and Escalate problems as required to support teams. Act as a liaison between customers and technical escalation teams. Update the internal knowledgebase with issue resolution details Support computers, laptops, tablets, smart phones and applications Assist users in detecting and removing viruses, spy ware, and other malicious software Qualifications High School diploma or equivalent 2 years of related work experience Knowledgeable on Windows operating systems & Office suite, Citrix, VPN access, printer & copier configuration Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. Provide constructive guidance to other employees and representatives of third parties. Contribute to providing the highest quality of products and services to customers.
03/16/2026
Full time
This position is a fully on-site role based in our North Canton, Ohio office. Our campus offers a welcoming and convenient work environment, including an onsite cafeteria with hot meals, a coffee cafe, and an on-site gym for employees. Please note that sponsorship and relocation are not available for this position. Position Summary This position primary function is to resolve calls and support tickets. Shift: 10:00pm - 7:00am - Thursday - Monday Essential Functions Answer calls and respond to tickets and emails Quickly and accurately determine incident scope and impact. Provide support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the Support Center via Call, ticket or email Monitor tickets assigned to the queue and process first-in first-out based on priority Troubleshoot issues with end-users and work toward first call resolution Deliver high quality assistance to on-site and remote personnel Utilize and maintain the Support Center tracking software by maintain issues in the system from first contact with end user including responsibility for call ownership Document all information according to standard operating procedures Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Manage PC / Laptop setup and deployment for new employees using standard hardware, images and software Setup new employees / consultants / Vendors information into Active Directory Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades / break fix as required Identify and Escalate problems as required to support teams. Act as a liaison between customers and technical escalation teams. Update the internal knowledgebase with issue resolution details Support computers, laptops, tablets, smart phones and applications Assist users in detecting and removing viruses, spy ware, and other malicious software Qualifications High School diploma or equivalent 2 years of related work experience Knowledgeable on Windows operating systems & Office suite, Citrix, VPN access, printer & copier configuration Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. Provide constructive guidance to other employees and representatives of third parties. Contribute to providing the highest quality of products and services to customers.
Patient Care Concierge I (Front Desk - Bilingual Spanish)
ClareMedica Health Partners LLC West Palm Beach, Florida
Position Title: Patient Care Concierge I (Front Desk - Bilingual Spanish) Location: Palm Beach Gardens, FL 33410 Description: At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At Claremedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits - welcome to Claremedica. ESSENTIAL FUNCTIONS The Patient Care Concierge is the first point of contact for patients at Claremedica and a key member of our healthcare team. Serving as a patient advocate, this role is crucial in providing exceptional customer service. Responsibilities include managing patient interactions, ensuring the smooth operation of the front office, greeting and assisting patients, scheduling appointments, checking patients in and out, managing patient records and phone calls, and coordinating with medical staff to deliver excellent patient care. The Patient Care Concierge builds strong relationships with patients, ensuring they feel that their health is our top priority while providing vital administrative support. DUTIES AND RESPONSIBILITIES Interact with patients and visitors in a polite and friendly manner.Enthusiastically greet every guest that enters our center.Responsible for preparing new patient registration, patient check-in, and patient check-out.Answer all phone calls professionally and courteously, taking detailed and accurate messages.Maintain and organize the Provider's schedule by scheduling, rescheduling, and confirming appointments for patients.Responsible for verifying patient demographic-related data and materials from patients and/or their representatives.Obtains insurance information (ID card, member/group , etc.). Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits.Verify each patient is scheduled for the proper appointment types.Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected.Send detailed Telephone Encounters to the corresponding parties.Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system.Monitor and process incoming faxes.Restock office supplies as needed and maintain inventory log. Maintain cleanliness of space by keeping front office and lobby area neat and tidy.Maintains the confidentiality of patients' personal information and medical records.Participates in daily/weekly huddles. Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.Performs other duties as assigned and modified at manager's discretion. SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities. QUALIFICATIONS/REQUIREMENTS High School Diploma, GED, or equivalent combination of education and/ or experience.A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.BLS preferred.Exceptional oral and written communication skills, time management skills and organizational skills.Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.Mindset focused on resolving problems for patients and achieving team goals.Knowledge of medical products, terminology, services, standards, policies, and procedures.Ability to act calmly in busy or stressful situations.Demonstrated strong listening skills.Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software. Must be able to type at least 40 WPM.Skilled in basic phone and computer operation.Ability to work effectively within role independently and with other team members.Ability to organize and complete work in a timely manner.Detail-oriented to ensure accuracy of reports and data.Proficiency with the ability to problem solve, multitask, and carry out instructions.Ability to read, write and effectively communicate in English. Bilingual is a plus.HIPAA and AHCA experience preferred.Healthcare experience preferred.EMR system experience preferred. WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. WORK ENVIRONMENT Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL Local travel between care centers may be required for coverage. SAFETY HAZARD OF THE JOB Minimal Hazards PIfe77-5365
03/04/2026
Full time
Position Title: Patient Care Concierge I (Front Desk - Bilingual Spanish) Location: Palm Beach Gardens, FL 33410 Description: At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At Claremedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits - welcome to Claremedica. ESSENTIAL FUNCTIONS The Patient Care Concierge is the first point of contact for patients at Claremedica and a key member of our healthcare team. Serving as a patient advocate, this role is crucial in providing exceptional customer service. Responsibilities include managing patient interactions, ensuring the smooth operation of the front office, greeting and assisting patients, scheduling appointments, checking patients in and out, managing patient records and phone calls, and coordinating with medical staff to deliver excellent patient care. The Patient Care Concierge builds strong relationships with patients, ensuring they feel that their health is our top priority while providing vital administrative support. DUTIES AND RESPONSIBILITIES Interact with patients and visitors in a polite and friendly manner.Enthusiastically greet every guest that enters our center.Responsible for preparing new patient registration, patient check-in, and patient check-out.Answer all phone calls professionally and courteously, taking detailed and accurate messages.Maintain and organize the Provider's schedule by scheduling, rescheduling, and confirming appointments for patients.Responsible for verifying patient demographic-related data and materials from patients and/or their representatives.Obtains insurance information (ID card, member/group , etc.). Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits.Verify each patient is scheduled for the proper appointment types.Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected.Send detailed Telephone Encounters to the corresponding parties.Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system.Monitor and process incoming faxes.Restock office supplies as needed and maintain inventory log. Maintain cleanliness of space by keeping front office and lobby area neat and tidy.Maintains the confidentiality of patients' personal information and medical records.Participates in daily/weekly huddles. Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.Performs other duties as assigned and modified at manager's discretion. SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities. QUALIFICATIONS/REQUIREMENTS High School Diploma, GED, or equivalent combination of education and/ or experience.A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.BLS preferred.Exceptional oral and written communication skills, time management skills and organizational skills.Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.Mindset focused on resolving problems for patients and achieving team goals.Knowledge of medical products, terminology, services, standards, policies, and procedures.Ability to act calmly in busy or stressful situations.Demonstrated strong listening skills.Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software. Must be able to type at least 40 WPM.Skilled in basic phone and computer operation.Ability to work effectively within role independently and with other team members.Ability to organize and complete work in a timely manner.Detail-oriented to ensure accuracy of reports and data.Proficiency with the ability to problem solve, multitask, and carry out instructions.Ability to read, write and effectively communicate in English. Bilingual is a plus.HIPAA and AHCA experience preferred.Healthcare experience preferred.EMR system experience preferred. WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. WORK ENVIRONMENT Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL Local travel between care centers may be required for coverage. SAFETY HAZARD OF THE JOB Minimal Hazards PIfe77-5365
Warehouse Management Systems Analyst (WMS)
Penske Truck Leasing Co., L.P. Groveport, Ohio
Position Summary: The Warehouse Management Systems (WMS) Analyst is responsible for data distribution and utilization of continuous improvement tools to aid in supporting our customers supply chain solutions in current and future operations. A Penske Logistics Analyst will work collectively as a liaison between Operations and other Penske support groups. This position will provide technical support, documenting and creating process flows, compile and deliver customer reports/metrics and error management resolution. Major Responsibilities: Responsible for providing technical support and prioritization related to system solutions. Responds to user inquiries, isolates problems, and supports implementation. Penske user and customer point of contact for review of existing system solutions and feedback/coordination of possible solutions. Ensure that system changes are accurate with limited impact. Applies established business rules for daily error management. Follow tasks/projects through to completion following project management principals Document process flows to better engage end user requirements and translate to systems development/engineering as needed Handles reoccurring tasks which may include generating daily reports, pulling relevant data from transportation/business intelligence systems and formatting data for easy interpretation Meet customer deadlines and provide required metrics/reports through data extraction Maps and documents standard operating processes and participate in process improvement teams Be able to resolve situations quickly, communicate status of problem, and work with the appropriate internal subject matter expert to resolve problems and support implementations Interacts with the customer by phone, email or in person on an as needed basis Other projects and tasks as assigned by supervisor Qualifications: 1 year comparable work experience High school diploma or equivalent required Some college preferred Fundamental understanding of transportation, supply chain and logistics concepts Strong written and oral communication skills Strong problem solving and time management skills required Ability to work effectively in a team environment Ability to work independently with minimum supervision Candidate must possess strong computer skills to include: Access, Excel, Microsoft Word Consistently demonstrates proven ability to learn and use necessary tools Ability to follows process and standard procedures Regular, predictable, full attendance is an essential function of the job Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Logistics/Supply Chain Job Family: Information Technology Address: 5415 Centerpoint Pkwy Primary Location: US-OH-Groveport Employer: Penske Logistics LLC Req ID:
03/01/2026
Full time
Position Summary: The Warehouse Management Systems (WMS) Analyst is responsible for data distribution and utilization of continuous improvement tools to aid in supporting our customers supply chain solutions in current and future operations. A Penske Logistics Analyst will work collectively as a liaison between Operations and other Penske support groups. This position will provide technical support, documenting and creating process flows, compile and deliver customer reports/metrics and error management resolution. Major Responsibilities: Responsible for providing technical support and prioritization related to system solutions. Responds to user inquiries, isolates problems, and supports implementation. Penske user and customer point of contact for review of existing system solutions and feedback/coordination of possible solutions. Ensure that system changes are accurate with limited impact. Applies established business rules for daily error management. Follow tasks/projects through to completion following project management principals Document process flows to better engage end user requirements and translate to systems development/engineering as needed Handles reoccurring tasks which may include generating daily reports, pulling relevant data from transportation/business intelligence systems and formatting data for easy interpretation Meet customer deadlines and provide required metrics/reports through data extraction Maps and documents standard operating processes and participate in process improvement teams Be able to resolve situations quickly, communicate status of problem, and work with the appropriate internal subject matter expert to resolve problems and support implementations Interacts with the customer by phone, email or in person on an as needed basis Other projects and tasks as assigned by supervisor Qualifications: 1 year comparable work experience High school diploma or equivalent required Some college preferred Fundamental understanding of transportation, supply chain and logistics concepts Strong written and oral communication skills Strong problem solving and time management skills required Ability to work effectively in a team environment Ability to work independently with minimum supervision Candidate must possess strong computer skills to include: Access, Excel, Microsoft Word Consistently demonstrates proven ability to learn and use necessary tools Ability to follows process and standard procedures Regular, predictable, full attendance is an essential function of the job Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Logistics/Supply Chain Job Family: Information Technology Address: 5415 Centerpoint Pkwy Primary Location: US-OH-Groveport Employer: Penske Logistics LLC Req ID:
Student Consultant Coordinator
InsideHigherEd Jackson, Michigan
Description SUMMARY Provides customer and technical support for JC employees and students. Under the direction of the Information Technology Customer Experience Director coordinates training, processes, and staffing efforts for Solution Center and Student Employee functions by performing the following duties personally or through other departmental labor resources. Student Consultant Coordinator is responsible for teaching, and coaching staff as the first line of technical support defense by solving first-level issues. Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same. This position does not hold supervisory authority over professional staff and focuses on facilitating student success and supporting IT service operations. Essential Functions ESSENTIAL DUTIES AND RESPONSIBILITIESincluding the following. Other duties may be assigned.Manages student employees assigned to the Information Technology Student Computer Consultant model. Coordinates student consultants within a variety of projects that strengthen the college.Provides first-level customer support for all Information Technology services. Utilizes call tracking software to create problem descriptions and assign requests appropriately. Serves as first-level technical support contact for faculty, staff and students utilizing Information Technology services. Assists Applications Coordinator with TDX Self-Service/Knowledge base and utilizes Solution Center software to organize client portal requests and identify process improvement needs.Sets own project and work request priorities. Assists in communication with other departments to determine technological needs. Consults with departments to develop system solutions consistent with organizational objectives.Provides direct customer support on the Solution Center phone lines, various instant messaging platforms, the Solution Center email, and through work requests utilizing remote support tools to troubleshoot complex problems with student, staff, and faculty computers. Monitors Solution Center customer satisfaction of services performed by Solution Center personnel/student consultants. Creates a positive impression of the Solution Center and Information Technology. Advocating for student and employee needs that are discovered while providing customer support.Coordinates staffing resources for front desk service, training student employees and co-workers, delegating work requests, developing documentation, and providing technical problem resolution. Coordinates and maintains the flow of the ITSM system as well as the work requests entered into the ITSM system by Solution Center staff ensuring that information is documented accurately and escalated to the correct 2nd level support team when necessary.Coordinate with CEP staff to ensure each campus has dedicated CEP program equipment both onsite and at Jackson College available for immediate deployment and replacement as needs arise.Serve as the Primary liaison to Corrections Education Program (CEP) staff to ensure that all dedicated CEP Jackson College IT equipment is functioning properly and coordinate with CEP staff and courier to collect and deliver all defective and replacement equipment. Develops software certification programs to educate the Consultants about technical and interpersonal problem-solving skills. Maintains Solution Center customer satisfaction by delivering quality customer support and understanding of customer needs. Creates and maintains a positive impression of the Solution Center.Utilizes the Solution Center software to collect and organize work request descriptions and resolutions created by the IT Students Consultants and shares reports with the Customer Experience Team.Assists the Information Technology Customer Experience Director with applicable and appropriate budgetary line items as requested.Monitors and escalates tickets to facilitate meeting service level expectations." SUPERVISORY RESPONSIBILITIES Trains, coordinates, and deploys student consultants while building an effective student work environment that meets the complex needs of the Information Technology Department, the student consultant, and the Institution. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Develops detailed standards & guidelines for daily operations and periodically makes technology and people management related improvements. Does not have hiring, disciplinary, or evaluative authority over professional employees. CONTACTS AND PURPOSE OF CONTACTS Internal:Frequent contacts with personnel, within and outside of the department, regarding topics pertaining to the daily operations of the Solution Center and TDX Self-Service development. Minimum Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of: MinimumWorking knowledge of Microsoft Office Experience within IT Help Desk EnvironmentsDemonstrated Team Leadership Experience PreferredHelpdesk software (current apps and versions)Room resource scheduling software (current apps and versions)Basic Canvas skillsComputer lab management techniques Skills and Abilities to: MinimumBe customer service oriented, self-motivated, and work under tight timelines with minimal supervisionManage multiple competing-priority projects by using time management techniques Participate in and/or lead successful technology projects and deployments involving testing, technical support, communication, training, scheduling, and implementation efforts Follow established guidelines which require occasional modifications in procedures Support a diverse population of users Provide excellent organizational, communication, and interpersonal skillsBe a strong leader and mentor to a wide variety of student employeesProvide conflict resolution and aid in coaching team members to be successful as students and employeesWork with confidential records and electronic files related to the position Education and Experience: MinimumAssociates Degree (in Education, Business Administration, Information Systems, or related field preferred)Two years of related experience PreferredBachelor's degree Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to effectively present information orally. Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to work in teams or independently as the situation arises. Creative thinking is a must. Ability to handle change and multiple projects in a high volume, fast paced environment. Follow a project through from beginning to end. LICENSURE, CERTIFICATION, REGISTRATION OR OTHER REQUIREMENTS Must have a valid driver's license or state ID PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires that the employee is occasionally needed to work a flexible schedule to include some weekend and evening work. The work schedule is determined by coordinating/weighing the available technical and labor resources against prioritized work requests and pre-planned special events. Work may be required during scheduled technology implementations and unscheduled system failures. "This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision . click apply for full job details
01/14/2026
Full time
Description SUMMARY Provides customer and technical support for JC employees and students. Under the direction of the Information Technology Customer Experience Director coordinates training, processes, and staffing efforts for Solution Center and Student Employee functions by performing the following duties personally or through other departmental labor resources. Student Consultant Coordinator is responsible for teaching, and coaching staff as the first line of technical support defense by solving first-level issues. Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same. This position does not hold supervisory authority over professional staff and focuses on facilitating student success and supporting IT service operations. Essential Functions ESSENTIAL DUTIES AND RESPONSIBILITIESincluding the following. Other duties may be assigned.Manages student employees assigned to the Information Technology Student Computer Consultant model. Coordinates student consultants within a variety of projects that strengthen the college.Provides first-level customer support for all Information Technology services. Utilizes call tracking software to create problem descriptions and assign requests appropriately. Serves as first-level technical support contact for faculty, staff and students utilizing Information Technology services. Assists Applications Coordinator with TDX Self-Service/Knowledge base and utilizes Solution Center software to organize client portal requests and identify process improvement needs.Sets own project and work request priorities. Assists in communication with other departments to determine technological needs. Consults with departments to develop system solutions consistent with organizational objectives.Provides direct customer support on the Solution Center phone lines, various instant messaging platforms, the Solution Center email, and through work requests utilizing remote support tools to troubleshoot complex problems with student, staff, and faculty computers. Monitors Solution Center customer satisfaction of services performed by Solution Center personnel/student consultants. Creates a positive impression of the Solution Center and Information Technology. Advocating for student and employee needs that are discovered while providing customer support.Coordinates staffing resources for front desk service, training student employees and co-workers, delegating work requests, developing documentation, and providing technical problem resolution. Coordinates and maintains the flow of the ITSM system as well as the work requests entered into the ITSM system by Solution Center staff ensuring that information is documented accurately and escalated to the correct 2nd level support team when necessary.Coordinate with CEP staff to ensure each campus has dedicated CEP program equipment both onsite and at Jackson College available for immediate deployment and replacement as needs arise.Serve as the Primary liaison to Corrections Education Program (CEP) staff to ensure that all dedicated CEP Jackson College IT equipment is functioning properly and coordinate with CEP staff and courier to collect and deliver all defective and replacement equipment. Develops software certification programs to educate the Consultants about technical and interpersonal problem-solving skills. Maintains Solution Center customer satisfaction by delivering quality customer support and understanding of customer needs. Creates and maintains a positive impression of the Solution Center.Utilizes the Solution Center software to collect and organize work request descriptions and resolutions created by the IT Students Consultants and shares reports with the Customer Experience Team.Assists the Information Technology Customer Experience Director with applicable and appropriate budgetary line items as requested.Monitors and escalates tickets to facilitate meeting service level expectations." SUPERVISORY RESPONSIBILITIES Trains, coordinates, and deploys student consultants while building an effective student work environment that meets the complex needs of the Information Technology Department, the student consultant, and the Institution. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Develops detailed standards & guidelines for daily operations and periodically makes technology and people management related improvements. Does not have hiring, disciplinary, or evaluative authority over professional employees. CONTACTS AND PURPOSE OF CONTACTS Internal:Frequent contacts with personnel, within and outside of the department, regarding topics pertaining to the daily operations of the Solution Center and TDX Self-Service development. Minimum Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of: MinimumWorking knowledge of Microsoft Office Experience within IT Help Desk EnvironmentsDemonstrated Team Leadership Experience PreferredHelpdesk software (current apps and versions)Room resource scheduling software (current apps and versions)Basic Canvas skillsComputer lab management techniques Skills and Abilities to: MinimumBe customer service oriented, self-motivated, and work under tight timelines with minimal supervisionManage multiple competing-priority projects by using time management techniques Participate in and/or lead successful technology projects and deployments involving testing, technical support, communication, training, scheduling, and implementation efforts Follow established guidelines which require occasional modifications in procedures Support a diverse population of users Provide excellent organizational, communication, and interpersonal skillsBe a strong leader and mentor to a wide variety of student employeesProvide conflict resolution and aid in coaching team members to be successful as students and employeesWork with confidential records and electronic files related to the position Education and Experience: MinimumAssociates Degree (in Education, Business Administration, Information Systems, or related field preferred)Two years of related experience PreferredBachelor's degree Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to effectively present information orally. Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to work in teams or independently as the situation arises. Creative thinking is a must. Ability to handle change and multiple projects in a high volume, fast paced environment. Follow a project through from beginning to end. LICENSURE, CERTIFICATION, REGISTRATION OR OTHER REQUIREMENTS Must have a valid driver's license or state ID PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires that the employee is occasionally needed to work a flexible schedule to include some weekend and evening work. The work schedule is determined by coordinating/weighing the available technical and labor resources against prioritized work requests and pre-planned special events. Work may be required during scheduled technology implementations and unscheduled system failures. "This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision . click apply for full job details
Technology Services Specialist
InsideHigherEd Oneonta, New York
Date: December 18, 2025 Title: Technology Services Specialist Description : The Technology Services Specialist has responsibility for supporting College-standard computing equipment and software for the Hartwick College community. This support includes laptop and desktop computers, peripherals, software, public access computer labs and printing stations. The Technology Services Specialist provides guidance in the day-to-day work of 15 student employees, including training and support. The TSS assists the community with accounts, permissions and access to campus resources. The TSS assists with the campus transaction system, and maintains card readers, the ID printer, cash registers, and door controllers. The TSS represents the TRC at many College fairs and events for incoming students and assists with other special events as needed. Responsibilities : Computer Support Consults and helps users determine what software and hardware will best support ongoing and new projects. Provides troubleshooting and repair for College-owned standard hardware and software Prepares new Hartwick College computers, transfers data from old computers, and assists staff with how to use them on the Hartwick network Supports students in getting personal laptops on the College network and in using College resources Infrastructure Support Assists with troubleshooting infrastructure equipment including network wiring, phones, security cameras, and wireless access points as needed. Assists with installation of infrastructure equipment as needed. TRC Center Operations Answers phones and email, opens support tickets and maintains office records. Responds to emergency calls for support during office hours Assists campus community with account issues, permissions and access to campus resources Collects repair costs and rental fees from students using WICKit and TRC cash register, as needed Documents all work performed in IT Ticketing Software Represents the TRC at College fairs and other events Campus Transaction System Troubleshoots hardware and software components of the transaction system including card readers, cash registers, printers, ID card printer, doors, and controllers. Opens service cases to resolve hardware or software problems and sees cases through to completion. Public access labs & printers Manages public computing labs and printers by managing lab checks twice daily to monitor paper, toner and working status of lab machines. Replaces components as needed. Orders papers and maintains supply Student Technology Assistants Program Provides guidance and assistance to STA's when time, need, and situations allow. Training Trains students, staff, and faculty in use of computers and software Inventory Troubleshoots and Diagnoses failed/damaged warranty/out-of-warranty hardware and work with vendors and manufacturers to return products for depot repair. Assists in inventory of equipment as machines are deployed, moved, and decommissioned For equipment being decommissioned, ensures hard drives are cleared with appropriate tools so they are safe for resale or disposal. General Expectations Creates and maintains positive relationships with all internal and external constituents Demonstrates a commitment to the mission and purpose of the department; instills this commitment in students in the department. This position, while a direct report of the Director of Technology Operations, will be tasked with taking requests and orders from the leadership teams of Networking, TRC, Mailroom and Media Services. Participates as appropriate in college-wide organizations, committees, task forces, etc. Provide backup coverage or assistance at the Mail & Copy Center on a case by case basis. Deliver on service commitments and meet agreed upon deadlines Comply with all applicable College, federal, state, local and associational laws, rules and regulations. Participate in significant campus activities, such as but not limited to; Welcome Weekend, True Blue Weekend, and Commencement Weekend. As a representative of the College, comport oneself in a professional manner at all times, both on and off campus. Performs other duties as assigned. Qualifications : Minimum requirements for this position include one to three years prior experience repairing laptop computers, desktop computers, and printing devices; and one to three years prior experience working in a "help desk" environment, preferably in an educational setting. Clean driving record and a valid driver's license Demonstrated knowledge of the standard technologies (hardware, software) adopted by the College including Windows and Macintosh operating systems. Excellent communications skills, particularly the ability to describe technical problems to both end users and technical staff. Experience working in a fast-paced and challenging workplace environment which involves high-pressure situations, multiple simultaneous projects, tight deadlines and a fluid structure. Demonstrated ability to evaluate and think creatively with regard to solving problems. Demonstrated ability to work as an effective member in a team environment; ability to manage time and multi-task; and a strong customer service orientation. Knowledge of basics and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The Technology Services Specialist is frequently required to repair computers and peripherals; thus, close vision and precise dexterity is required. Significant phone consultation is required, so good hearing and speaking skills are required. The Technology Services Specialist is frequently required to stand, walk to other areas on campus, lift computers and peripherals, and carry computers and peripherals within the TRC and to/from other work areas on campus. As the position involves the use of computer systems the Technology Services Specialist is frequently typing and viewing a computer screen or monitor. As an essential role of the Technology Services Specialist is to communicate with other TRC staff and students in addition to students, faculty, and staff at the College, talking and hearing are frequent activities. Environmental conditions are often a cold office environment (winter or summer as a consequence of environmental requirements for computer and systems equipment); the remote storage area may be cold in the winter, and very warm in the summer. The Technology Services Specialist may lift and/or move up to 50 pounds; lifting and moving of items of greater weight is typically assisted by hand cart. Pay Range : $20.00 - $22.00 An independent, residential liberal arts college enrolling approximately 1,200 full-time undergraduates, Hartwick embraces the teacher-scholar model, with teaching excellence as the first priority, and seeks to recruit, retain and promote a diverse workforce. The College features a Liberal Arts in Practice general education curriculum and aspires to "be the best at melding liberal arts education with experiential learning." Hartwick operates as a community of learners where there is a very real sense of belonging and connection. By joining Hartwick, you become part of a group of people who work together, share in our successes, and a celebrate our accomplishments. All positions at Hartwick contribute to the education and development of students with the opportunity to see the impact on future leaders-what you do at Hartwick really matters. Our beautiful 425-acre campus is located in the scenic Susquehanna River valley in Oneonta, New York-a charming town near the northern foothills of the Catskill Mountains. Hartwick offers health benefits to domestic partners of employees, flexible scheduling, opportunities to engage in athletic and cultural events (concerts, exhibits, and lectures) and tuition benefits for eligible employees and their dependents. Hartwick College prohibits discrimination on the basis of sexual orientation/preference and gender identity/expression and is an Equal Opportunity Employer, committed to broadening "the understanding, awareness, and appreciation of diversity among all members of the Hartwick community." Women, minorities, and other underrepresented groups are especially encouraged to apply. Hartwick College is committed to providing a safe and secure educational and employment environment. Employment at Hartwick College is therefore contingent upon a successful background check on every new employee. Candidates to whom an offer of employment is made will be required to sign a Release of Information Form authorizing the College to conduct a thorough background check. Hartwick College is committed to a diverse candidate pool, values an inclusive workforce and workplace environment, and wishes to minimize or eliminate the impact of implicit bias during the search and hiring process. All applicants are asked to submit the following materials with their online applications: A cover letter; A resume; and The names and contact information for three references, with annotation regarding how the reference is related to you and your work (at least one of your references must be from a current and/or previous supervisor). Review of applications will continue until the position is filled.
01/14/2026
Full time
Date: December 18, 2025 Title: Technology Services Specialist Description : The Technology Services Specialist has responsibility for supporting College-standard computing equipment and software for the Hartwick College community. This support includes laptop and desktop computers, peripherals, software, public access computer labs and printing stations. The Technology Services Specialist provides guidance in the day-to-day work of 15 student employees, including training and support. The TSS assists the community with accounts, permissions and access to campus resources. The TSS assists with the campus transaction system, and maintains card readers, the ID printer, cash registers, and door controllers. The TSS represents the TRC at many College fairs and events for incoming students and assists with other special events as needed. Responsibilities : Computer Support Consults and helps users determine what software and hardware will best support ongoing and new projects. Provides troubleshooting and repair for College-owned standard hardware and software Prepares new Hartwick College computers, transfers data from old computers, and assists staff with how to use them on the Hartwick network Supports students in getting personal laptops on the College network and in using College resources Infrastructure Support Assists with troubleshooting infrastructure equipment including network wiring, phones, security cameras, and wireless access points as needed. Assists with installation of infrastructure equipment as needed. TRC Center Operations Answers phones and email, opens support tickets and maintains office records. Responds to emergency calls for support during office hours Assists campus community with account issues, permissions and access to campus resources Collects repair costs and rental fees from students using WICKit and TRC cash register, as needed Documents all work performed in IT Ticketing Software Represents the TRC at College fairs and other events Campus Transaction System Troubleshoots hardware and software components of the transaction system including card readers, cash registers, printers, ID card printer, doors, and controllers. Opens service cases to resolve hardware or software problems and sees cases through to completion. Public access labs & printers Manages public computing labs and printers by managing lab checks twice daily to monitor paper, toner and working status of lab machines. Replaces components as needed. Orders papers and maintains supply Student Technology Assistants Program Provides guidance and assistance to STA's when time, need, and situations allow. Training Trains students, staff, and faculty in use of computers and software Inventory Troubleshoots and Diagnoses failed/damaged warranty/out-of-warranty hardware and work with vendors and manufacturers to return products for depot repair. Assists in inventory of equipment as machines are deployed, moved, and decommissioned For equipment being decommissioned, ensures hard drives are cleared with appropriate tools so they are safe for resale or disposal. General Expectations Creates and maintains positive relationships with all internal and external constituents Demonstrates a commitment to the mission and purpose of the department; instills this commitment in students in the department. This position, while a direct report of the Director of Technology Operations, will be tasked with taking requests and orders from the leadership teams of Networking, TRC, Mailroom and Media Services. Participates as appropriate in college-wide organizations, committees, task forces, etc. Provide backup coverage or assistance at the Mail & Copy Center on a case by case basis. Deliver on service commitments and meet agreed upon deadlines Comply with all applicable College, federal, state, local and associational laws, rules and regulations. Participate in significant campus activities, such as but not limited to; Welcome Weekend, True Blue Weekend, and Commencement Weekend. As a representative of the College, comport oneself in a professional manner at all times, both on and off campus. Performs other duties as assigned. Qualifications : Minimum requirements for this position include one to three years prior experience repairing laptop computers, desktop computers, and printing devices; and one to three years prior experience working in a "help desk" environment, preferably in an educational setting. Clean driving record and a valid driver's license Demonstrated knowledge of the standard technologies (hardware, software) adopted by the College including Windows and Macintosh operating systems. Excellent communications skills, particularly the ability to describe technical problems to both end users and technical staff. Experience working in a fast-paced and challenging workplace environment which involves high-pressure situations, multiple simultaneous projects, tight deadlines and a fluid structure. Demonstrated ability to evaluate and think creatively with regard to solving problems. Demonstrated ability to work as an effective member in a team environment; ability to manage time and multi-task; and a strong customer service orientation. Knowledge of basics and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The Technology Services Specialist is frequently required to repair computers and peripherals; thus, close vision and precise dexterity is required. Significant phone consultation is required, so good hearing and speaking skills are required. The Technology Services Specialist is frequently required to stand, walk to other areas on campus, lift computers and peripherals, and carry computers and peripherals within the TRC and to/from other work areas on campus. As the position involves the use of computer systems the Technology Services Specialist is frequently typing and viewing a computer screen or monitor. As an essential role of the Technology Services Specialist is to communicate with other TRC staff and students in addition to students, faculty, and staff at the College, talking and hearing are frequent activities. Environmental conditions are often a cold office environment (winter or summer as a consequence of environmental requirements for computer and systems equipment); the remote storage area may be cold in the winter, and very warm in the summer. The Technology Services Specialist may lift and/or move up to 50 pounds; lifting and moving of items of greater weight is typically assisted by hand cart. Pay Range : $20.00 - $22.00 An independent, residential liberal arts college enrolling approximately 1,200 full-time undergraduates, Hartwick embraces the teacher-scholar model, with teaching excellence as the first priority, and seeks to recruit, retain and promote a diverse workforce. The College features a Liberal Arts in Practice general education curriculum and aspires to "be the best at melding liberal arts education with experiential learning." Hartwick operates as a community of learners where there is a very real sense of belonging and connection. By joining Hartwick, you become part of a group of people who work together, share in our successes, and a celebrate our accomplishments. All positions at Hartwick contribute to the education and development of students with the opportunity to see the impact on future leaders-what you do at Hartwick really matters. Our beautiful 425-acre campus is located in the scenic Susquehanna River valley in Oneonta, New York-a charming town near the northern foothills of the Catskill Mountains. Hartwick offers health benefits to domestic partners of employees, flexible scheduling, opportunities to engage in athletic and cultural events (concerts, exhibits, and lectures) and tuition benefits for eligible employees and their dependents. Hartwick College prohibits discrimination on the basis of sexual orientation/preference and gender identity/expression and is an Equal Opportunity Employer, committed to broadening "the understanding, awareness, and appreciation of diversity among all members of the Hartwick community." Women, minorities, and other underrepresented groups are especially encouraged to apply. Hartwick College is committed to providing a safe and secure educational and employment environment. Employment at Hartwick College is therefore contingent upon a successful background check on every new employee. Candidates to whom an offer of employment is made will be required to sign a Release of Information Form authorizing the College to conduct a thorough background check. Hartwick College is committed to a diverse candidate pool, values an inclusive workforce and workplace environment, and wishes to minimize or eliminate the impact of implicit bias during the search and hiring process. All applicants are asked to submit the following materials with their online applications: A cover letter; A resume; and The names and contact information for three references, with annotation regarding how the reference is related to you and your work (at least one of your references must be from a current and/or previous supervisor). Review of applications will continue until the position is filled.
Recreation Lifeguard I
City of Fort Lauderdale Fort Lauderdale, Florida
Position Title: Recreation Lifeguard I Department: Parks and Recreation Job Type: Part Time Salary Range: $17.35 - $25.95 Hourly Job Number: SE009-06 Location FL 33316, FL Description: POSITION SUMMARY The City of Fort Lauderdale community builders possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. Maintains surveillance and enforces pool regulations to ensure and secure the safety of pool patrons Administers First Aid and CPR as needed. An employee in this class is responsible for lifeguarding at municipal pool, which may include organizing and conducting recreational activities and assisting in site supervision. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Monitors activities in and near the water through patron surveillance Enforces facility safety rules and regulations and educates patrons Recognizes and provides quick response to any and all emergencies including rescue, First Aid and CPR Provide swimming instructions to adults and children Cleans and performs maintenance of pool equipment, pool deck, swimming pools and locker room facilities If assigned to the Fort Lauderdale Aquatic Center, will be required to perform operational tasks that include but are not limited to; set up, break down, and cleanup of special events Conducts water games and sports Performs related work as required. JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT 1. Must possess a valid American Red Cross Lifeguard certification. 2. Depending on the needs of the agency, and area of assignment, the age requirements might differ where employees that are 15 years of age or older can perform the job provided that applicable federal, state, and local requirements are followed 3. All required certifications, whether possessed at time of application or obtained after appointment, must be kept current to continue employment in this class. 4. Must be able to successfully pass a performance test which includes simulated pool rescues. This test must be successfully passed every six (6) months after employment. 5. VISION REQUIREMENTS- Must be free from color blindness and have no permanent abnormality of either eye; must have at least 20 I 40 or better vision in each eye with or without corrective lenses (glasses or contacts) THE VISION REQUIREMENTS CANNOT BE WAIVED UNDER ANY CIRCUMSTANCES. An employee who has undergone radial keratotomy may not be examined until six (6) weeks have elapsed from their last surgical procedure and must at that time meet the above stated vision requirements. 6. Work on weekends as scheduled during special events for the City and Aquatic Complex 7. If assigned to the Fort Lauderdale Aquatic Center, Free Diving and/or SCUBA certification is preferred relative to assigned lifeguard and maintenance duties in deep water up to and including a depth of 6-meters (19.68 Feet). WORKING ENVIRONMENT: Depends upon work assignment and location. PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: In addition to life saving duties, the position involves medium physical demands, such as exerting up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HOW TO APPLY & SUPPLEMENTAL INFORMATION Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position. The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application. Benefits: The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Click here for an overview of employment information including our benefits package. Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click here for more information or to see if you qualify. In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System. Compensation details: 17.35-25.95 Hourly Wage PIbe3d5-
12/19/2025
Full time
Position Title: Recreation Lifeguard I Department: Parks and Recreation Job Type: Part Time Salary Range: $17.35 - $25.95 Hourly Job Number: SE009-06 Location FL 33316, FL Description: POSITION SUMMARY The City of Fort Lauderdale community builders possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. Maintains surveillance and enforces pool regulations to ensure and secure the safety of pool patrons Administers First Aid and CPR as needed. An employee in this class is responsible for lifeguarding at municipal pool, which may include organizing and conducting recreational activities and assisting in site supervision. ESSENTIAL JOB FUNCTIONS Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Monitors activities in and near the water through patron surveillance Enforces facility safety rules and regulations and educates patrons Recognizes and provides quick response to any and all emergencies including rescue, First Aid and CPR Provide swimming instructions to adults and children Cleans and performs maintenance of pool equipment, pool deck, swimming pools and locker room facilities If assigned to the Fort Lauderdale Aquatic Center, will be required to perform operational tasks that include but are not limited to; set up, break down, and cleanup of special events Conducts water games and sports Performs related work as required. JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT 1. Must possess a valid American Red Cross Lifeguard certification. 2. Depending on the needs of the agency, and area of assignment, the age requirements might differ where employees that are 15 years of age or older can perform the job provided that applicable federal, state, and local requirements are followed 3. All required certifications, whether possessed at time of application or obtained after appointment, must be kept current to continue employment in this class. 4. Must be able to successfully pass a performance test which includes simulated pool rescues. This test must be successfully passed every six (6) months after employment. 5. VISION REQUIREMENTS- Must be free from color blindness and have no permanent abnormality of either eye; must have at least 20 I 40 or better vision in each eye with or without corrective lenses (glasses or contacts) THE VISION REQUIREMENTS CANNOT BE WAIVED UNDER ANY CIRCUMSTANCES. An employee who has undergone radial keratotomy may not be examined until six (6) weeks have elapsed from their last surgical procedure and must at that time meet the above stated vision requirements. 6. Work on weekends as scheduled during special events for the City and Aquatic Complex 7. If assigned to the Fort Lauderdale Aquatic Center, Free Diving and/or SCUBA certification is preferred relative to assigned lifeguard and maintenance duties in deep water up to and including a depth of 6-meters (19.68 Feet). WORKING ENVIRONMENT: Depends upon work assignment and location. PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: In addition to life saving duties, the position involves medium physical demands, such as exerting up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HOW TO APPLY & SUPPLEMENTAL INFORMATION Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position. The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application. Benefits: The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Click here for an overview of employment information including our benefits package. Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click here for more information or to see if you qualify. In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System. Compensation details: 17.35-25.95 Hourly Wage PIbe3d5-
Business Development Manager
Trimac Los Angeles, California
Overview: Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people's lives across North America. Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you're ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us. Job Details: Reporting to the Director, Emergent Sales the objective of this position is to grow revenues through customer acquisition as well as adding services to an existing book of business that will be allocated to the role. This position is accountable for the achievement of budgeted revenues through the development of new and profitable business as well as the maintenance of present assigned contracts. The incumbent also provides input to Head Office and Region Management on the development of pricing policies; sells required rate increases to customers, and reports on the impact of pricing policies after implementation. This role interacts with senior management, internal departments, legal counsel, operating terminals, front-line managers, external agents, industry representatives, competitors, and key contacts with current and potential customers. Location:Los Angeles or San Francisco Who You Are: Demonstrated strength in project and teamwork Knowledge of marketing strategies Positive orientation to problem solving Excellent communication skills both verbal and written Strong mathematical abilities for rate quotations and costing process Advanced working skill of Microsoft Office products, including Excel, Word and Power Point Accountable for developing an environment that adheres to the companies Safety, Health, and Environmental and Security policies Responsibilities: Accountable for the achievement of budgeted revenues through the development of new business opportunities and the expansion of existing client relationships. Identify and evaluate new business opportunities through market research, industry analysis, and relationship building. Collaborate with the sales and marketing teams to develop and execute strategies to drive revenue growth and achieve sales targets. Lead the negotiation and closure of business deals, contracts and partnerships. Stay updated on industry trends, market conditions and competitive activities to identify opportunities for growth and innovation. Prepare and deliver presentations, proposals, and business plans to potential clients and partners. Monitor and analyze key performance metrics to track progress and evaluate the effectiveness of business development efforts. Provide regular updates and reports to senior management on business development activities, pipeline, and results. Travel Required 40-50% of the time. Qualifications: Minimum 5 years of experience in a similar role Bachelor's degree in business administration, marketing or related field. Proven experience in business development, sales or related field. Benefits: We invest in our employee's growth through training and development programs. We offer a comprehensive benefits package such as: Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits Paid vacation, floating holidays, sick time, and company holidays Paid time off for volunteer activities to help give back to our communities Tuition Reimbursement Program to achieve your educational goals Continuous learning and career development Safety Commitments: We make safety a part of every decision We make safety personal We have the courage to intervene
12/18/2025
Full time
Overview: Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people's lives across North America. Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you're ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us. Job Details: Reporting to the Director, Emergent Sales the objective of this position is to grow revenues through customer acquisition as well as adding services to an existing book of business that will be allocated to the role. This position is accountable for the achievement of budgeted revenues through the development of new and profitable business as well as the maintenance of present assigned contracts. The incumbent also provides input to Head Office and Region Management on the development of pricing policies; sells required rate increases to customers, and reports on the impact of pricing policies after implementation. This role interacts with senior management, internal departments, legal counsel, operating terminals, front-line managers, external agents, industry representatives, competitors, and key contacts with current and potential customers. Location:Los Angeles or San Francisco Who You Are: Demonstrated strength in project and teamwork Knowledge of marketing strategies Positive orientation to problem solving Excellent communication skills both verbal and written Strong mathematical abilities for rate quotations and costing process Advanced working skill of Microsoft Office products, including Excel, Word and Power Point Accountable for developing an environment that adheres to the companies Safety, Health, and Environmental and Security policies Responsibilities: Accountable for the achievement of budgeted revenues through the development of new business opportunities and the expansion of existing client relationships. Identify and evaluate new business opportunities through market research, industry analysis, and relationship building. Collaborate with the sales and marketing teams to develop and execute strategies to drive revenue growth and achieve sales targets. Lead the negotiation and closure of business deals, contracts and partnerships. Stay updated on industry trends, market conditions and competitive activities to identify opportunities for growth and innovation. Prepare and deliver presentations, proposals, and business plans to potential clients and partners. Monitor and analyze key performance metrics to track progress and evaluate the effectiveness of business development efforts. Provide regular updates and reports to senior management on business development activities, pipeline, and results. Travel Required 40-50% of the time. Qualifications: Minimum 5 years of experience in a similar role Bachelor's degree in business administration, marketing or related field. Proven experience in business development, sales or related field. Benefits: We invest in our employee's growth through training and development programs. We offer a comprehensive benefits package such as: Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits Paid vacation, floating holidays, sick time, and company holidays Paid time off for volunteer activities to help give back to our communities Tuition Reimbursement Program to achieve your educational goals Continuous learning and career development Safety Commitments: We make safety a part of every decision We make safety personal We have the courage to intervene

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