Customer Accounts Advisor The salary range for this role is $14.00 to $14.50 per hour / annually . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on full-time and part-time employment status. C1690 - Pittsburgh GN-P Pittsburgh PA
05/04/2026
Full time
Customer Accounts Advisor The salary range for this role is $14.00 to $14.50 per hour / annually . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on full-time and part-time employment status. C1690 - Pittsburgh GN-P Pittsburgh PA
Customer Accounts Advisor The salary range for this role is $14.00 to $14.50 per hour / annually . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on full-time and part-time employment status. C1690 - Pittsburgh GN-P Pittsburgh PA
05/04/2026
Full time
Customer Accounts Advisor The salary range for this role is $14.00 to $14.50 per hour / annually . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on full-time and part-time employment status. C1690 - Pittsburgh GN-P Pittsburgh PA
Customer Accounts Advisor The salary range for this role is $14.00 to $14.50 per hour / annually . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on full-time and part-time employment status. C1690 - Pittsburgh GN-P Pittsburgh PA
05/04/2026
Full time
Customer Accounts Advisor The salary range for this role is $14.00 to $14.50 per hour / annually . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on full-time and part-time employment status. C1690 - Pittsburgh GN-P Pittsburgh PA
Customer Accounts Advisor The salary range for this role is $14.00 to $14.50 per hour / annually . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on full-time and part-time employment status. C1690 - Pittsburgh GN-P Pittsburgh PA
05/04/2026
Full time
Customer Accounts Advisor The salary range for this role is $14.00 to $14.50 per hour / annually . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on full-time and part-time employment status. C1690 - Pittsburgh GN-P Pittsburgh PA
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Lead Technical Product Manager (TPM) for AI for Oncology & Multispecialty (O&M) Finance will drive the strategy, development, and execution of AI powered products that enhance operational efficiency, financial accuracy, and decision intelligence across O&M Finance. This role blends product strategy, technical depth, agile leadership, and cross functional influence - operating at the intersection of Finance, Advanced Analytics, Engineering, and Finance Operations. This TPM will shape the roadmap for AI enabled finance capabilities, translate business needs into high impact product features, and guide teams to deliver scalable digital solutions that improve top line and bottom line outcomes. The role demands deep technical acumen in data science and AI/ML, strong critical thinking skills, and the ability to influence cross-functional teams without direct authority. Key Responsibilities: Product Ownership & Execution Own and evolve the AI for O&M Finance product roadmap, ensuring alignment with business strategy and measurable financial outcomes. Convert ambiguous business problems into well defined project charters, success metrics, user stories, and technical requirements. Lead ideation, discovery, and continuous improvement workshops to surface new automation and AI opportunities. Own and drive AI initiatives ensuring each use case has clear scope boundaries, defined value hypotheses, delivery readiness criteria and post-deployment success metrics Lead prioritization decisions across competing initiatives by balancing business value, feasibility, effort, and risk. Define and evolve the technical implementation roadmap in partnership with data science and engineering Technical Collaboration Work closely with analytics and engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Maintain sufficient technical depth across AI/ML concepts, data pipelines, APIs, and cloud platforms to guide solution design. Stakeholder Engagement Builds strong, trust-based relationships with stakeholders, including business units, data, advanced analytics, engineering, and executive leadership, to ensure alignment on product goals and priorities. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Project and Financial Management Own financials for the program, including budget adherence and ROI analysis. Monitor project KPIs, risks, and resource allocation; report progress to leadership. Communication and Documentation Communicate progress, risks, and dependencies to cross-functional teams and executive audiences. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Create and maintain product documentation, including technical specs, release notes, and user guides. Minimum Requirement: Degree or equivalent and typically requires 10+ years of relevant experience Critical Experience/Skills: 10+ years of professional experience in progressively advancing technical product management roles preferably focused on data, analytics and AI. Demonstrated understanding of product technical product lifecycle management, agile methodologies, and digital transformation. Solid understanding of modern digital architectures, AL/ML Product development lifecycles, APIs, cloud platforms, data ecosystems, and software development practices. Proven experience working with and influencing highly matrixed teams. Proven ability to build financial business cases and justify product investments. Excellent communication, leadership, and stakeholder management skills. Additional Experience/Skills: Hands-on experience in health care industry (especially oncology) and/or regulated environment is a plus. Experience with financial modeling Optional but advantageous: oncology or healthcare revenue cycle management. The following (or similar) certifications are optional but advantageous: Certified Product Manager (CPM); Scrum Master, SAFe, etc. Bachelor's or Master's degree (in Computer Science, Information Systems, MBA in Finance or related field preferred). We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $136,300 - $227,100 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
05/03/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Lead Technical Product Manager (TPM) for AI for Oncology & Multispecialty (O&M) Finance will drive the strategy, development, and execution of AI powered products that enhance operational efficiency, financial accuracy, and decision intelligence across O&M Finance. This role blends product strategy, technical depth, agile leadership, and cross functional influence - operating at the intersection of Finance, Advanced Analytics, Engineering, and Finance Operations. This TPM will shape the roadmap for AI enabled finance capabilities, translate business needs into high impact product features, and guide teams to deliver scalable digital solutions that improve top line and bottom line outcomes. The role demands deep technical acumen in data science and AI/ML, strong critical thinking skills, and the ability to influence cross-functional teams without direct authority. Key Responsibilities: Product Ownership & Execution Own and evolve the AI for O&M Finance product roadmap, ensuring alignment with business strategy and measurable financial outcomes. Convert ambiguous business problems into well defined project charters, success metrics, user stories, and technical requirements. Lead ideation, discovery, and continuous improvement workshops to surface new automation and AI opportunities. Own and drive AI initiatives ensuring each use case has clear scope boundaries, defined value hypotheses, delivery readiness criteria and post-deployment success metrics Lead prioritization decisions across competing initiatives by balancing business value, feasibility, effort, and risk. Define and evolve the technical implementation roadmap in partnership with data science and engineering Technical Collaboration Work closely with analytics and engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Maintain sufficient technical depth across AI/ML concepts, data pipelines, APIs, and cloud platforms to guide solution design. Stakeholder Engagement Builds strong, trust-based relationships with stakeholders, including business units, data, advanced analytics, engineering, and executive leadership, to ensure alignment on product goals and priorities. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Project and Financial Management Own financials for the program, including budget adherence and ROI analysis. Monitor project KPIs, risks, and resource allocation; report progress to leadership. Communication and Documentation Communicate progress, risks, and dependencies to cross-functional teams and executive audiences. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Create and maintain product documentation, including technical specs, release notes, and user guides. Minimum Requirement: Degree or equivalent and typically requires 10+ years of relevant experience Critical Experience/Skills: 10+ years of professional experience in progressively advancing technical product management roles preferably focused on data, analytics and AI. Demonstrated understanding of product technical product lifecycle management, agile methodologies, and digital transformation. Solid understanding of modern digital architectures, AL/ML Product development lifecycles, APIs, cloud platforms, data ecosystems, and software development practices. Proven experience working with and influencing highly matrixed teams. Proven ability to build financial business cases and justify product investments. Excellent communication, leadership, and stakeholder management skills. Additional Experience/Skills: Hands-on experience in health care industry (especially oncology) and/or regulated environment is a plus. Experience with financial modeling Optional but advantageous: oncology or healthcare revenue cycle management. The following (or similar) certifications are optional but advantageous: Certified Product Manager (CPM); Scrum Master, SAFe, etc. Bachelor's or Master's degree (in Computer Science, Information Systems, MBA in Finance or related field preferred). We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $136,300 - $227,100 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Lead Technical Product Manager (TPM) for AI for Oncology & Multispecialty (O&M) Finance will drive the strategy, development, and execution of AI powered products that enhance operational efficiency, financial accuracy, and decision intelligence across O&M Finance. This role blends product strategy, technical depth, agile leadership, and cross functional influence - operating at the intersection of Finance, Advanced Analytics, Engineering, and Finance Operations. This TPM will shape the roadmap for AI enabled finance capabilities, translate business needs into high impact product features, and guide teams to deliver scalable digital solutions that improve top line and bottom line outcomes. The role demands deep technical acumen in data science and AI/ML, strong critical thinking skills, and the ability to influence cross-functional teams without direct authority. Key Responsibilities: Product Ownership & Execution Own and evolve the AI for O&M Finance product roadmap, ensuring alignment with business strategy and measurable financial outcomes. Convert ambiguous business problems into well defined project charters, success metrics, user stories, and technical requirements. Lead ideation, discovery, and continuous improvement workshops to surface new automation and AI opportunities. Own and drive AI initiatives ensuring each use case has clear scope boundaries, defined value hypotheses, delivery readiness criteria and post-deployment success metrics Lead prioritization decisions across competing initiatives by balancing business value, feasibility, effort, and risk. Define and evolve the technical implementation roadmap in partnership with data science and engineering Technical Collaboration Work closely with analytics and engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Maintain sufficient technical depth across AI/ML concepts, data pipelines, APIs, and cloud platforms to guide solution design. Stakeholder Engagement Builds strong, trust-based relationships with stakeholders, including business units, data, advanced analytics, engineering, and executive leadership, to ensure alignment on product goals and priorities. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Project and Financial Management Own financials for the program, including budget adherence and ROI analysis. Monitor project KPIs, risks, and resource allocation; report progress to leadership. Communication and Documentation Communicate progress, risks, and dependencies to cross-functional teams and executive audiences. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Create and maintain product documentation, including technical specs, release notes, and user guides. Minimum Requirement: Degree or equivalent and typically requires 10+ years of relevant experience Critical Experience/Skills: 10+ years of professional experience in progressively advancing technical product management roles preferably focused on data, analytics and AI. Demonstrated understanding of product technical product lifecycle management, agile methodologies, and digital transformation. Solid understanding of modern digital architectures, AL/ML Product development lifecycles, APIs, cloud platforms, data ecosystems, and software development practices. Proven experience working with and influencing highly matrixed teams. Proven ability to build financial business cases and justify product investments. Excellent communication, leadership, and stakeholder management skills. Additional Experience/Skills: Hands-on experience in health care industry (especially oncology) and/or regulated environment is a plus. Experience with financial modeling Optional but advantageous: oncology or healthcare revenue cycle management. The following (or similar) certifications are optional but advantageous: Certified Product Manager (CPM); Scrum Master, SAFe, etc. Bachelor's or Master's degree (in Computer Science, Information Systems, MBA in Finance or related field preferred). We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $136,300 - $227,100 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
05/03/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Lead Technical Product Manager (TPM) for AI for Oncology & Multispecialty (O&M) Finance will drive the strategy, development, and execution of AI powered products that enhance operational efficiency, financial accuracy, and decision intelligence across O&M Finance. This role blends product strategy, technical depth, agile leadership, and cross functional influence - operating at the intersection of Finance, Advanced Analytics, Engineering, and Finance Operations. This TPM will shape the roadmap for AI enabled finance capabilities, translate business needs into high impact product features, and guide teams to deliver scalable digital solutions that improve top line and bottom line outcomes. The role demands deep technical acumen in data science and AI/ML, strong critical thinking skills, and the ability to influence cross-functional teams without direct authority. Key Responsibilities: Product Ownership & Execution Own and evolve the AI for O&M Finance product roadmap, ensuring alignment with business strategy and measurable financial outcomes. Convert ambiguous business problems into well defined project charters, success metrics, user stories, and technical requirements. Lead ideation, discovery, and continuous improvement workshops to surface new automation and AI opportunities. Own and drive AI initiatives ensuring each use case has clear scope boundaries, defined value hypotheses, delivery readiness criteria and post-deployment success metrics Lead prioritization decisions across competing initiatives by balancing business value, feasibility, effort, and risk. Define and evolve the technical implementation roadmap in partnership with data science and engineering Technical Collaboration Work closely with analytics and engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Maintain sufficient technical depth across AI/ML concepts, data pipelines, APIs, and cloud platforms to guide solution design. Stakeholder Engagement Builds strong, trust-based relationships with stakeholders, including business units, data, advanced analytics, engineering, and executive leadership, to ensure alignment on product goals and priorities. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Project and Financial Management Own financials for the program, including budget adherence and ROI analysis. Monitor project KPIs, risks, and resource allocation; report progress to leadership. Communication and Documentation Communicate progress, risks, and dependencies to cross-functional teams and executive audiences. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Create and maintain product documentation, including technical specs, release notes, and user guides. Minimum Requirement: Degree or equivalent and typically requires 10+ years of relevant experience Critical Experience/Skills: 10+ years of professional experience in progressively advancing technical product management roles preferably focused on data, analytics and AI. Demonstrated understanding of product technical product lifecycle management, agile methodologies, and digital transformation. Solid understanding of modern digital architectures, AL/ML Product development lifecycles, APIs, cloud platforms, data ecosystems, and software development practices. Proven experience working with and influencing highly matrixed teams. Proven ability to build financial business cases and justify product investments. Excellent communication, leadership, and stakeholder management skills. Additional Experience/Skills: Hands-on experience in health care industry (especially oncology) and/or regulated environment is a plus. Experience with financial modeling Optional but advantageous: oncology or healthcare revenue cycle management. The following (or similar) certifications are optional but advantageous: Certified Product Manager (CPM); Scrum Master, SAFe, etc. Bachelor's or Master's degree (in Computer Science, Information Systems, MBA in Finance or related field preferred). We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $136,300 - $227,100 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Lead Technical Product Manager (TPM) for AI for Oncology & Multispecialty (O&M) Finance will drive the strategy, development, and execution of AI-powered products that enhance operational efficiency, financial accuracy, and decision intelligence across O&M Finance. This role blends product strategy, technical depth, agile leadership, and cross-functional influence - operating at the intersection of Finance, Advanced Analytics, Engineering, and Finance Operations. This TPM will shape the roadmap for AI-enabled finance capabilities, translate business needs into high-impact product features, and guide teams to deliver scalable digital solutions that improve top-line and bottom-line outcomes. The role demands deep technical acumen in data science and AI/ML, strong critical thinking skills, and the ability to influence cross-functional teams without direct authority. Key Responsibilities : Product Ownership & Execution Own and evolve the AI for O&M Finance product roadmap, ensuring alignment with business strategy and measurable financial outcomes. Convert ambiguous business problems into well-defined project charters, success metrics, user stories, and technical requirements. Lead ideation, discovery, and continuous improvement workshops to surface new automation and AI opportunities. Own and drive AI initiatives ensuring each use case has clear scope boundaries, defined value hypotheses, delivery readiness criteria and post-deployment success metrics Lead prioritization decisions across competing initiatives by balancing business value, feasibility, effort, and risk. Define and evolve the technical implementation roadmap in partnership with data science and engineering Technical Collaboration Work closely with analytics and engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Maintain sufficient technical depth across AI/ML concepts, data pipelines, APIs, and cloud platforms to guide solution design. Stakeholder Engagement Builds strong, trust-based relationships with stakeholders, including business units, data, advanced analytics, engineering, and executive leadership, to ensure alignment on product goals and priorities. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Project and Financial Management Own financials for the program, including budget adherence and ROI analysis. Monitor project KPIs, risks, and resource allocation; report progress to leadership. Communication and Documentation Communicate progress, risks, and dependencies to cross-functional teams and executive audiences. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Create and maintain product documentation, including technical specs, release notes, and user guides. Minimum Requirement : Degree or equivalent and typically requires 10+ years of relevant experience Critical Experience/Skills : 10+ years of professional experience in progressively advancing technical product management roles preferably focused on data, analytics and AI. Demonstrated understanding of product technical product lifecycle management, agile methodologies, and digital transformation. Solid understanding of modern digital architectures, AL/ML Product development lifecycles, APIs, cloud platforms, data ecosystems, and software development practices. Proven experience working with and influencing highly matrixed teams. Proven ability to build financial business cases and justify product investments. Excellent communication, leadership, and stakeholder management skills. Additional Experience/Skills : Hands-on experience in health care industry (especially oncology) and/or regulated environment is a plus. Experience with financial modeling Optional but advantageous: oncology or healthcare revenue cycle management. The following (or similar) certifications are optional but advantageous: Certified Product Manager (CPM); Scrum Master, SAFe, etc. Bachelor's or Master's degree (in Computer Science, Information Systems, MBA in Finance or related field preferred). We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $136,300 - $227,100 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
05/02/2026
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Lead Technical Product Manager (TPM) for AI for Oncology & Multispecialty (O&M) Finance will drive the strategy, development, and execution of AI-powered products that enhance operational efficiency, financial accuracy, and decision intelligence across O&M Finance. This role blends product strategy, technical depth, agile leadership, and cross-functional influence - operating at the intersection of Finance, Advanced Analytics, Engineering, and Finance Operations. This TPM will shape the roadmap for AI-enabled finance capabilities, translate business needs into high-impact product features, and guide teams to deliver scalable digital solutions that improve top-line and bottom-line outcomes. The role demands deep technical acumen in data science and AI/ML, strong critical thinking skills, and the ability to influence cross-functional teams without direct authority. Key Responsibilities : Product Ownership & Execution Own and evolve the AI for O&M Finance product roadmap, ensuring alignment with business strategy and measurable financial outcomes. Convert ambiguous business problems into well-defined project charters, success metrics, user stories, and technical requirements. Lead ideation, discovery, and continuous improvement workshops to surface new automation and AI opportunities. Own and drive AI initiatives ensuring each use case has clear scope boundaries, defined value hypotheses, delivery readiness criteria and post-deployment success metrics Lead prioritization decisions across competing initiatives by balancing business value, feasibility, effort, and risk. Define and evolve the technical implementation roadmap in partnership with data science and engineering Technical Collaboration Work closely with analytics and engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Maintain sufficient technical depth across AI/ML concepts, data pipelines, APIs, and cloud platforms to guide solution design. Stakeholder Engagement Builds strong, trust-based relationships with stakeholders, including business units, data, advanced analytics, engineering, and executive leadership, to ensure alignment on product goals and priorities. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Project and Financial Management Own financials for the program, including budget adherence and ROI analysis. Monitor project KPIs, risks, and resource allocation; report progress to leadership. Communication and Documentation Communicate progress, risks, and dependencies to cross-functional teams and executive audiences. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Create and maintain product documentation, including technical specs, release notes, and user guides. Minimum Requirement : Degree or equivalent and typically requires 10+ years of relevant experience Critical Experience/Skills : 10+ years of professional experience in progressively advancing technical product management roles preferably focused on data, analytics and AI. Demonstrated understanding of product technical product lifecycle management, agile methodologies, and digital transformation. Solid understanding of modern digital architectures, AL/ML Product development lifecycles, APIs, cloud platforms, data ecosystems, and software development practices. Proven experience working with and influencing highly matrixed teams. Proven ability to build financial business cases and justify product investments. Excellent communication, leadership, and stakeholder management skills. Additional Experience/Skills : Hands-on experience in health care industry (especially oncology) and/or regulated environment is a plus. Experience with financial modeling Optional but advantageous: oncology or healthcare revenue cycle management. The following (or similar) certifications are optional but advantageous: Certified Product Manager (CPM); Scrum Master, SAFe, etc. Bachelor's or Master's degree (in Computer Science, Information Systems, MBA in Finance or related field preferred). We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $136,300 - $227,100 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. At McKesson Pharmaceutical Solutions and Services - Technology Product Support, our mission is to deliver world-class customer service. To support this goal, we are seeking highly self-motivated and self-directed Support Agents who are ready to take on new challenges and contribute to a high-performing support organization. This role is responsible for providing technical support and assistance to users of McKesson Specialty Health technology products, ensuring reliable system performance, effective issue resolution, and a positive customer experience. Key Responsibilities Troubleshoot and resolve technical issues related to McKesson Specialty Health Technology Products via phone, email, and chat. Document all support interactions, including problem descriptions, resolutions, and follow-up actions, in the ticketing system. Escalate complex issues to senior support engineers or development teams as needed, ensuring timely resolution. Provide clear and concise instructions to users on product usage, features, and best practices. Develop and maintain a strong understanding of McKesson Specialty Health Technology Products, including new releases and updates. Contribute to the creation and maintenance of knowledge base articles and support documentation. Identify recurring issues and collaborate with product development to implement permanent solutions. Participate in testing new product features and updates to ensure quality and usability. Maintain a high level of professionalism and customer service in all interactions. Minimum Requirement Typically requires 1+ years of related experience. Education Associate's or Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent practical experience. Critical Skills 1-3 years of experience in technical product support, preferably in a healthcare or software environment. Strong understanding of software applications, operating systems (Windows, macOS), and networking fundamentals. Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues efficiently. Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools. Ability to work independently and as part of a team in a fast-paced environment. Strong customer service orientation and a commitment to user satisfaction. Experience with healthcare IT systems (e.g., EHR/EMR) is a plus. Ability to adapt to new technologies and learn quickly. Familiarity with healthcare industry terminology or clinical workflows is a plus Ability to prioritize and manage multiple tasks simultaneously. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $22.57 - $37.61 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
05/02/2026
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. At McKesson Pharmaceutical Solutions and Services - Technology Product Support, our mission is to deliver world-class customer service. To support this goal, we are seeking highly self-motivated and self-directed Support Agents who are ready to take on new challenges and contribute to a high-performing support organization. This role is responsible for providing technical support and assistance to users of McKesson Specialty Health technology products, ensuring reliable system performance, effective issue resolution, and a positive customer experience. Key Responsibilities Troubleshoot and resolve technical issues related to McKesson Specialty Health Technology Products via phone, email, and chat. Document all support interactions, including problem descriptions, resolutions, and follow-up actions, in the ticketing system. Escalate complex issues to senior support engineers or development teams as needed, ensuring timely resolution. Provide clear and concise instructions to users on product usage, features, and best practices. Develop and maintain a strong understanding of McKesson Specialty Health Technology Products, including new releases and updates. Contribute to the creation and maintenance of knowledge base articles and support documentation. Identify recurring issues and collaborate with product development to implement permanent solutions. Participate in testing new product features and updates to ensure quality and usability. Maintain a high level of professionalism and customer service in all interactions. Minimum Requirement Typically requires 1+ years of related experience. Education Associate's or Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent practical experience. Critical Skills 1-3 years of experience in technical product support, preferably in a healthcare or software environment. Strong understanding of software applications, operating systems (Windows, macOS), and networking fundamentals. Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues efficiently. Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools. Ability to work independently and as part of a team in a fast-paced environment. Strong customer service orientation and a commitment to user satisfaction. Experience with healthcare IT systems (e.g., EHR/EMR) is a plus. Ability to adapt to new technologies and learn quickly. Familiarity with healthcare industry terminology or clinical workflows is a plus Ability to prioritize and manage multiple tasks simultaneously. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $22.57 - $37.61 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!