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Development Coordinator Job Description WHO WE ARE Fueled by passion and urgency, the National Kidney Foundation is a lifeline for all people affected by kidney disease. As pioneers of scientific research and innovation, NKF focuses on the whole patient through the lens of kidney health. Relentless in our work, we enhance lives through action, education, and accelerating change. WHAT WE BELIEVE IN NKF's Mission is what we do, our Values are how we do it. Accountability- Earn and Keep Trust Collaboration-Work as a team Communication- Empower with information Community-Build stronger community Compassion- Lead with care and respect Impact-Focus on the mission Your Voice Matters: WHAT YOU'LL DO The Development Coordinator works closely with the Executive Director and development team to support fundraising initiatives and coordinate development events. This role manages event logistics, maintains donor data and CRM systems, and assists with development communications across digital platforms. Key responsibilities include supporting the planning and execution of fundraising events (e.g., walks, golf outings, and social events), managing CRM/database records and reporting, assisting with digital communications such as social media, e-newsletters, and website updates, creating digital content, supporting the donor communications calendar, and providing general administrative support to the development team. The ideal candidate is highly organized, detail-oriented, and collaborative, with a strong commitment to supporting fundraising growth and team success: Coordinate logistics for development events (walk, golf outing, social events), including permits, city coordination, site selection, contracts, AV, signage, rentals, registration, and volunteer supportLead execution of donor cultivation events - managing invitations, vendor coordination, catering, guest experience, check-in, and event productionSupport event committees by coordinating logistics, meetings, and follow-up in partnership with the Development ManagerAssist with development event budgets, financial tracking, and reportingManage donor data and reporting as a "super user" of development platforms (Salesforce, Rallybound, Classy) to support donor outreachCoordinate donor acknowledgment and recognition for event donors and sponsorsPerform other duties as assigned WHAT YOU'LL POSSESS Bachelor's degree from an accredited college or university or equivalent work experience requiredMinimum 2-3 experience in large-scale special event planningSuperior interpersonal, time management and organizational skillsExperience working with nonprofit organizations, board members and volunteers is preferredExcellent verbal and written communication skillsExceptional interpersonal, time management and organizational skillsProficiency with technology and digital platforms (e.g.; CRM, Microsoft Office, Canva; social media platforms; email marketing and web platforms. Knowledge of HTML and CRM software a plus) COMPETENCIES Accountability: Takes ownership of actions, decisions and results, ensuring high standards of performance and transparency Collaboration: Collaborates effectively with peers and stakeholders, contributing to shared team goals. Demonstrates openness to feedback and is willing to work across teams to achieve NKF's mission Cultural Humility: Fosters a team environment that values humility, continuous learning, and respect for diverse cultures. Ensures team members are equipped to interact with individuals from varied backgrounds with sensitivity Data-Driven Decision Making & Results Orientation: Analyzes team and project data to drive performance and improve outcomes. Drives team performance, ensuring alignment with NKF's strategic objectives Financial Acumen: Oversees budgets and identifies funding opportunities to align with revenue goals Operational Excellence: Implements process improvements across teams, driving productivity gains Patient and Community-Centered Focus: Leads teams and executes on implementation of programs and initiatives that address the needs of underserved populations. Ensures that patient, donor, and caregiver needs are central to all decision-making processes, while fostering team accountability for community-focused outcomes Resource Stewardship: Manages resources responsibly, balancing cost, quality, and sustainability to maximize impact Stakeholder Engagement: Supports NKF's mission by coordinating the efforts of volunteers, partners, and stakeholders. Engages in project management activities to ensure smooth execution of initiatives and builds relationships that strengthen NKF's impact in the community WORKING CONDITIONS, EQUIPMENT USED AND SPECIAL INFORMATION Must have unimpeachable integrity and trustworthiness while possessing a high degree of tact, discretion, and professionalism. Verbal and written communication skills will be used daily. Maintain effectiveness under pressure. Competency in use of a telephone, computer, photocopier, and other standard office equipment. Ability to lift and transport equipment weighing up to 25 lbs. Flexible to work evenings and weekends as needed. Available for overnight business travel. Must have a valid driver's license and reliable transportation. EQUAL EMPLOYMENT OPPORTUNITY At the National Kidney Foundation diversity, inclusion, and equal opportunity applies to both our Equal opportunity employer-vets/disabled. NKF is a merit-based employer. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required. Compensation details: 25-28 Hourly Wage PI05ac31d4fe9f-8078

ITI Engineering is an award-winning supplier of software, hardware, engineering services and products in the aerospace defense industry. ITI designs and manufactures specialized hardware and software products for aerospace and commercial customers in support of the world's leading fighter aircraft. We produce mission support devices, data transfer equipment, cryptographic data transfer systems, servers and firmware for components that are critical support system elements for several of the world's leading fighter aircrafts. If you are looking for a challenging, rewarding position and the opportunity to join an innovative dynamic team, keep reading! We offer: Competitive pay. 100% paid medical, dental and vision coverage for you and your dependents as of date of hire. 100% paid employee basic life insurance, short-term and long-term disability Quarterly company contributions to a Healthcare Savings Account Opportunity to participate in the 401k and company matching A 4/10 schedule, Fridays off Paid Holidays, Sick and Vacation Time Engineer V (Staff Engineer) - Airborne Systems Architecture & Product Line Leadership Experience Level: 14-20+ years Classification: Principal Individual Contributor / Technical Authority/Team Lead Travel: Up to 25% (Domestic & International) Position Overview We are seeking a Staff Airborne Systems Engineer (Engineer V) to serve as the technical authority for ITI's airborne product portfolio. This individual will provide architectural leadership across multiple complex airborne programs, guiding products from concept development through qualification, production, and sustainment. This role operates at the intersection of technical strategy, systems architecture, and business growth , working directly with program leadership to shape product roadmaps, influence capture strategy, and expand ITI's airborne presence across domestic and international platforms. The Engineer V will function as: Architectural decision authority for airborne systems Lead technical interface to customers and partners Mentor and technical governor for engineering teams Risk and qualification strategy leader Key contributor to long-term airborne product growth Organizational Impact ITI's airborne portfolio includes mission-critical data transfer receptacles, secure data cartridges, airborne recording systems, and ground support interfaces supporting platforms such as: F-15 Eagle F-16 Fighting Falcon F-22 Raptor F-35 Lightning II KAI T-50 Golden Eagle Dassault Mirage Mitsubishi F-2 This role is central to scaling ITI's airborne product business and ensuring technical excellence across these mission-critical environments. Primary Responsibilities Architectural Authority & Technical Leadership Own system-level architecture for multiple airborne product lines. Define scalable airborne data transfer and storage architectures (audio/video recorders, secure cartridges, mission data interfaces). Lead architecture trade studies balancing SWaP-C, environmental constraints, cybersecurity, and platform integration requirements. Serve as technical signatory for SRR, PDR, CDR, TRR, and qualification readiness reviews. Multi-Program Systems Execution Provide end-to-end systems engineering leadership across concurrent complex airborne programs. Drive requirements decomposition, allocation, and traceability. Oversee verification & validation planning and qualification strategy (environmental, EMI/EMC, vibration, altitude, thermal). Ensure compliance with applicable military and aerospace standards. Qualification & Certification Strategy Define airborne qualification approach (e.g., environmental, power, EMI). Lead compliance strategy for: Environmental standards Power interface standards Cybersecurity and encryption requirements Airworthiness and integration approval Anticipate technical risk early and develop mitigation strategies to avoid redesign cycles. Customer & Capture Leadership Serve as a technical interface to domestic and international customers. Lead technical solution shaping during pursuit and capture. Develop best-in-class technical proposals and white papers. Present architectural strategy and risk posture to stakeholders. Product Roadmap & Business Growth Partner with Director of Airborne Products, Airborne Program Manager, and Director of Engineering to define long-term airborne product strategy. Identify technology gaps and recommend strategic investments. Influence make/buy decisions and supply chain strategy. Align engineering execution with business growth initiatives. Technical Governance & Mentorship Mentor senior and junior engineers across systems, electrical, mechanical, and software disciplines. Establish design standards and engineering best practices. Lead cross-functional design reviews. Serve as escalation authority for complex technical challenges. Minimum Qualifications Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, Aerospace Engineering, Systems Engineering, or related field (Master's preferred). 14-20+ years of progressive engineering experience in airborne or aerospace systems. Demonstrated leadership of multiple complex airborne programs from concept through qualification and production. Subject matter expertise in airborne data transfer and storage systems. Deep understanding of the complete systems engineering lifecycle. Experience in Cyber security and encryption standards. Proven experience leading cross-functional engineering teams. Strong communication and technical writing skills. U.S. Citizen eligible to obtain and maintain DoD Secret Clearance (ITAR-compliant). Preferred Qualifications Experience with fighter aircraft integration environments. Familiarity with mission data systems and secure cartridge architectures. Background in ruggedized, high-reliability electronics. Experience interfacing with airframe OEMs and DoD program offices. Key Competencies Systems-level architectural thinking Technical risk ownership Cross-functional leadership Strategic product vision Customer-facing technical authority High-velocity execution mindset Business-aligned engineering judgment ITI Engineering is an Equal Opportunity Employer. ITI Engineering performs pre-employment background checks. PIfbef6-

Description: We are seeking an IT Service Desk Specialist to join our Managed Services (MS) Team. Our Service Desk Specialists play an important role in our organization by providing first contact technology support for our Managed Services clients. A broad understanding of Microsoft Operating Systems and Office Suite troubleshooting - along with great customer service and communication skills - are essential to this position. Who you are: The ideal candidate is a customer-focused troubleshooter with a passion for clear communication, structured problem-solving, and delivering fast, accurate resolutions. You take initiative, stay organized, and thrive in an environment where independent work and attention to detail directly impact customer satisfaction. About Us: Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. KOS has been voted as a Top Place to Work in San Antonio for 12 straight years. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing. When you join the Knight team, you will enjoy: Leadership that promotes a balanced life which prioritizes faith, family, health, and work. A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do! A fast-paced growth industry focused on office technology. Access to local leadership. Volunteer Paid Time Off to give back to charitable and community organizations that matter to you. Opportunities for professional growth and development. Friendly and inclusive work environment that values teamwork, feedback, and collaboration. Also, a complete benefit package that includes: Medical Dental Vision Life Insurance Accidental death and disability insurance Short- and long-term disability insurance 401K (with company match) Learn more about Knight Office Solutions here . Requirements: Job Overview and Requirements : The Service Desk Specialist is responsible for providing timely, first-level triage, troubleshooting, and resolution of incoming technical support requests via phone calls and emails. They are responsible for supporting Office 365 account management, Active Directory account management, application installs, and general desktop troubleshooting, while providing legendary customer service and adhering to Customer Service, Service Level Agreement (SLA), and First Response goals. Essential Duties and Responsibilities Ticket Management: Receive, prioritize, and document customer support requests from chats, emails, phone calls, and in-person ensuring tickets are coded and triaged to company standards. Technical Support: Provide level 1 remote support and resolution of end users' tickets by leveraging existing and new tools including but not limited to ConnectWise RMM, Datto platforms, SentinelOne, and Acronis; escalate complex or out-of-scope Incidents and Service Requests to appropriate service groups as necessary. Knowledge Management: Participate in the creation and updating of Knowledge Base articles in IT Glue; ensure documentation is kept up to date. On-Call: Perform on-call duties - when applicable - as outlined in the On-Call SOP, including but not limited to answering after hours calls, resolving after hours tickets, and reviewing and responding to service alerts. Project Support: Participate in service delivery support of on-boarding's, projects, and other special tasks as assigned. Primary Objectives: Provide timely first-level support for customer technical support requests. Achieve Service Desk goals for First Response, First Contact Resolutions, Customer Satisfaction, and SLAs as defined by Service Level Objectives. Maintain regular communication with customers throughout the support request process. Follow operational policies, processes, and procedures as they pertain to the Service Desk and company. Be mindful of opportunities to improve service delivery and resolutions; provide feedback and recommendations to supervisors for improvements. Supervisory Responsibilities This job has no supervisory responsibilities. Skills & Qualifications High school diploma or GED required; 1+ year of IT support experience or equivalent training. Some college preferred. CompTIA A+, Network+, Security+ or Microsoft Fundamentals certifications preferred (or ability to obtain within required timeframe). Strong attention to detail , professionalism, and adherence to ethical standards. Excellent customer service , communication, and teamwork skills. Ability to prioritize tasks , follow procedures, and maintain accurate documentation. Demonstrated initiative , reliability, and willingness to learn and improve processes. Strong problem-solving skills with the ability to work independently and handle interruptions effectively. Proficient in Microsoft Office Suite (Word, Excel, Outlook) ; experience with Microsoft Access or E-automate a plus. Ability to read and write basic business correspondence and communicate effectively with customers and team members. Basic math skills, including working with percentages, ratios, and whole number calculations. Ability to follow written, verbal, and diagram instructions and resolve routine problems using sound judgment. Must be able to sit for extended periods, communicate clearly, perform light lifting (up to 10 lbs), and maintain close-range vision for computer work. _ Apply today! Step 1: Apply to the position by submitting your resume, cover letter, and any relevant work examples demonstrating your expertise to Knight Office Solutions' Careers Page or via a job board. Step 2: After you apply, we invite you to participate in a Culture Index Survey . This is 2-question survey helps us to apply your work-related needs to our position requirements, and it is also used to assist us in the development of our employees. The survey takes approximately 8 - 10 minutes to complete. Please click Here or use this address, , to complete the survey and select the position that you are applying for - Service Desk Specialist . For optimal visual of directions, it's recommended that you take the survey on a computer or tablet. Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PId372d2daad7c-9065

The Water/Wastewater Project Manager provides onsite technical assistance and training to rural community infrastructure systems with water or waste disposal problems and needs in the areas of project planning, financing, utility management and administration. Communities Unlimited is one of six regional non-profit organizations that are partners in the national Rural Community Assistance Partnership (RCAP) through which these services are available in all U.S.A. and territories. CU offers a range of benefits, including medical, dental, and vision insurance, a Health Savings Account with annual employer contributions, Flexible Spending Accounts, company-paid Short-Term & Long-Term Disability and Basic Life Insurance. An Employer 401k Match, paid holiday, vacation and sick time. Currently seeking to hire a candidate in the San Antonio area. Education/Certification Requirements Option A: Bachelor's degree in environmental sciences, social sciences, management, public administration or related field preferred and 1 year experience. OR Option B: Current Water or Wastewater Operator Certification and a minimum of 5 years of experience in operating and/or managing community environmental management systems. Must maintain a valid driver's license, have reliable transportation, an acceptable driving record, and at least the state minimum personal liability auto insurance coverage. Must be authorized to work in the USA. Experience/Skills Requirements Effectively communicate in both written and verbal formats. Deliver results in an environment with a high degree of self-directed time management and project management. Understand basic financial statements, operational and capital improvement project budgeting. Deliver high degree of accuracy with attention to detail in work products Summary of Essential Job Duties Provide onsite technical assistance services to approximately 15-20 small communities and/or existing small water/wastewater facilities serving rural areas, to address public water supply and wastewater disposal problems in the state. Prepare and submit clear and cogent, written project narrative reports, accurately detailing technical assistance activities provided to each project community. Project reporting must be in accordance with formats and instructions provided for the CU Environmental Program and the Rural Community Assistance Partnership, and reports must be prepared and submitted in a timely manner. Research, develop, and submit to local community or utility decision-makers: written reports, recommendations, feasibility studies, rate analyses etc., as necessary, to enable local communities and/or utilities to make informed decisions necessary to resolve local problems and alleviate local needs. Establish and maintain complete community project files, including but not limited to a written log of all project related activities, correspondence, reports, and working papers. Organize and conduct small group meetings in project communities to assist local decision-makers on matters affecting facility development of water/wastewater facilities and/or developing solutions to existing water/waste disposal problems. Partner with Project Manager of Training to facilitate community trainings. The employee shall work well under pressure, meeting multiple and sometimes competing deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues and supervisors. Establish and maintain effective working relationships with federal, state and local officials involved with the regulation and financing of public water/waste disposal facilities and services. Establish and maintain regular communications and work relationships, with appropriate agencies, institutions, individuals, or offices within the state in order to: (a) maintain, improve and/or expand services & scope of the Communities Unlimited Environmental program; and/or (b): improve the ability of all small, rural communities in the state to provide safe, affordable, water and waste disposal services to their residents. Maintain working knowledge of and comply with corporate policies, procedure, supervisor direction and contractual compliance requirements. Maintain the highest level of confidentiality and security with all information, understanding your obligations in regard to client data, community environmental system data, borrower data, payroll data, HR data, medical information, workman's compensation data, IT data, computer passwords, email account passwords, phone lock codes, etc. Accurate and timely submission of time and expenses in compliance with CU policy and supervisor direction, understanding this record in a critical part of CU's compliance with grants and contracts. Comply with corporate branding and communication requirements and support corporate communication processes by submitting client stories, securing releases for use of client quotes/images; media capture (photos, videos, etc.) and collaborating with communications staff to promote events, loan closings, community projects and milestones and client businesses. Attend CU staff meetings. Represent CU at/facilitate other meetings and events as needed. Special projects and other duties may be assigned by the supervisor or program director. Tools Used in Job Proficient use of a computer, internet, smart phone (texting, email, photos, videos, social media, and calls), web-based databases for data-entry, Microsoft Office suite including Outlook, Word, Excel and PowerPoint are required. The use of additional software for project-related activities may be required, and training will be provided. Work Environment The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. EOE Compensation details: 0 Yearly Salary PI8ad8025febdb-2046

The Water/Wastewater Project Manager provides onsite technical assistance and training to rural community infrastructure systems with water or waste disposal problems and needs in the areas of project planning, financing, utility management and administration. Communities Unlimited is one of six regional non-profit organizations that are partners in the national Rural Community Assistance Partnership (RCAP) through which these services are available in all U.S.A. and territories. CU offers a range of benefits, including medical, dental, and vision insurance, a Health Savings Account with annual employer contributions, Flexible Spending Accounts, company-paid Short-Term & Long-Term Disability and Basic Life Insurance. An Employer 401k Match, paid holiday, vacation and sick time. Currently seeking to hire a candidate in the San Antonio area. Education/Certification Requirements Option A: Bachelor's degree in environmental sciences, social sciences, management, public administration or related field preferred and 1 year experience. OR Option B: Current Water or Wastewater Operator Certification and a minimum of 5 years of experience in operating and/or managing community environmental management systems. Must maintain a valid driver's license, have reliable transportation, an acceptable driving record, and at least the state minimum personal liability auto insurance coverage. Must be authorized to work in the USA. Experience/Skills Requirements Effectively communicate in both written and verbal formats. Deliver results in an environment with a high degree of self-directed time management and project management. Understand basic financial statements, operational and capital improvement project budgeting. Deliver high degree of accuracy with attention to detail in work products Summary of Essential Job Duties Provide onsite technical assistance services to approximately 15-20 small communities and/or existing small water/wastewater facilities serving rural areas, to address public water supply and wastewater disposal problems in the state. Prepare and submit clear and cogent, written project narrative reports, accurately detailing technical assistance activities provided to each project community. Project reporting must be in accordance with formats and instructions provided for the CU Environmental Program and the Rural Community Assistance Partnership, and reports must be prepared and submitted in a timely manner. Research, develop, and submit to local community or utility decision-makers: written reports, recommendations, feasibility studies, rate analyses etc., as necessary, to enable local communities and/or utilities to make informed decisions necessary to resolve local problems and alleviate local needs. Establish and maintain complete community project files, including but not limited to a written log of all project related activities, correspondence, reports, and working papers. Organize and conduct small group meetings in project communities to assist local decision-makers on matters affecting facility development of water/wastewater facilities and/or developing solutions to existing water/waste disposal problems. Partner with Project Manager of Training to facilitate community trainings. The employee shall work well under pressure, meeting multiple and sometimes competing deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues and supervisors. Establish and maintain effective working relationships with federal, state and local officials involved with the regulation and financing of public water/waste disposal facilities and services. Establish and maintain regular communications and work relationships, with appropriate agencies, institutions, individuals, or offices within the state in order to: (a) maintain, improve and/or expand services & scope of the Communities Unlimited Environmental program; and/or (b): improve the ability of all small, rural communities in the state to provide safe, affordable, water and waste disposal services to their residents. Maintain working knowledge of and comply with corporate policies, procedure, supervisor direction and contractual compliance requirements. Maintain the highest level of confidentiality and security with all information, understanding your obligations in regard to client data, community environmental system data, borrower data, payroll data, HR data, medical information, workman's compensation data, IT data, computer passwords, email account passwords, phone lock codes, etc. Accurate and timely submission of time and expenses in compliance with CU policy and supervisor direction, understanding this record in a critical part of CU's compliance with grants and contracts. Comply with corporate branding and communication requirements and support corporate communication processes by submitting client stories, securing releases for use of client quotes/images; media capture (photos, videos, etc.) and collaborating with communications staff to promote events, loan closings, community projects and milestones and client businesses. Attend CU staff meetings. Represent CU at/facilitate other meetings and events as needed. Special projects and other duties may be assigned by the supervisor or program director. Tools Used in Job Proficient use of a computer, internet, smart phone (texting, email, photos, videos, social media, and calls), web-based databases for data-entry, Microsoft Office suite including Outlook, Word, Excel and PowerPoint are required. The use of additional software for project-related activities may be required, and training will be provided. Work Environment The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. EOE Compensation details: 0 Yearly Salary PIdb6b1-

Description: We are seeking an IT Service Desk Specialist to join our Managed Services (MS) Team. Our Service Desk Specialists play an important role in our organization by providing first contact technology support for our Managed Services clients. A broad understanding of Microsoft Operating Systems and Office Suite troubleshooting - along with great customer service and communication skills - are essential to this position. Who you are: The ideal candidate is a customer-focused troubleshooter with a passion for clear communication, structured problem-solving, and delivering fast, accurate resolutions. You take initiative, stay organized, and thrive in an environment where independent work and attention to detail directly impact customer satisfaction. About Us: Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. KOS has been voted as a Top Place to Work in San Antonio for 12 straight years. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing. When you join the Knight team, you will enjoy: Leadership that promotes a balanced life which prioritizes faith, family, health, and work. A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do! A fast-paced growth industry focused on office technology. Access to local leadership. Volunteer Paid Time Off to give back to charitable and community organizations that matter to you. Opportunities for professional growth and development. Friendly and inclusive work environment that values teamwork, feedback, and collaboration. Also, a complete benefit package that includes: Medical Dental Vision Life Insurance Accidental death and disability insurance Short- and long-term disability insurance 401K (with company match) Learn more about Knight Office Solutions here. Requirements: Job Overview and Requirements : The Service Desk Specialist is responsible for providing timely, first-level triage, troubleshooting, and resolution of incoming technical support requests via phone calls and emails. They are responsible for supporting Office 365 account management, Active Directory account management, application installs, and general desktop troubleshooting, while providing legendary customer service and adhering to Customer Service, Service Level Agreement (SLA), and First Response goals. Essential Duties and Responsibilities Ticket Management: Receive, prioritize, and document customer support requests from chats, emails, phone calls, and in-person ensuring tickets are coded and triaged to company standards. Technical Support: Provide level 1 remote support and resolution of end users' tickets by leveraging existing and new tools including but not limited to ConnectWise RMM, Datto platforms, SentinelOne, and Acronis; escalate complex or out-of-scope Incidents and Service Requests to appropriate service groups as necessary. Knowledge Management: Participate in the creation and updating of Knowledge Base articles in IT Glue; ensure documentation is kept up to date. On-Call: Perform on-call duties - when applicable - as outlined in the On-Call SOP, including but not limited to answering after hours calls, resolving after hours tickets, and reviewing and responding to service alerts. Project Support: Participate in service delivery support of on-boarding's, projects, and other special tasks as assigned. Primary Objectives: Provide timely first-level support for customer technical support requests. Achieve Service Desk goals for First Response, First Contact Resolutions, Customer Satisfaction, and SLAs as defined by Service Level Objectives. Maintain regular communication with customers throughout the support request process. Follow operational policies, processes, and procedures as they pertain to the Service Desk and company. Be mindful of opportunities to improve service delivery and resolutions; provide feedback and recommendations to supervisors for improvements. Supervisory Responsibilities This job has no supervisory responsibilities. Skills & Qualifications High school diploma or GED required; 1+ year of IT support experience or equivalent training. Some college preferred. CompTIA A+, Network+, Security+ or Microsoft Fundamentals certifications preferred (or ability to obtain within required timeframe). Strong attention to detail , professionalism, and adherence to ethical standards. Excellent customer service , communication, and teamwork skills. Ability to prioritize tasks , follow procedures, and maintain accurate documentation. Demonstrated initiative , reliability, and willingness to learn and improve processes. Strong problem-solving skills with the ability to work independently and handle interruptions effectively. Proficient in Microsoft Office Suite (Word, Excel, Outlook) ; experience with Microsoft Access or E-automate a plus. Ability to read and write basic business correspondence and communicate effectively with customers and team members. Basic math skills, including working with percentages, ratios, and whole number calculations. Ability to follow written, verbal, and diagram instructions and resolve routine problems using sound judgment. Must be able to sit for extended periods, communicate clearly, perform light lifting (up to 10 lbs), and maintain close-range vision for computer work. _ Apply today! Step 1: Apply to the position by submitting your resume, cover letter, and any relevant work examples demonstrating your expertise to Knight Office Solutions' Careers Page or via a job board. Step 2: After you apply, we invite you to participate in a Culture Index Survey . This is 2-question survey helps us to apply your work-related needs to our position requirements, and it is also used to assist us in the development of our employees. The survey takes approximately 8 - 10 minutes to complete. Please click Here or use this address, , to complete the survey and select the position that you are applying for - Service Desk Specialist . For optimal visual of directions, it's recommended that you take the survey on a computer or tablet. Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI81b9453cbe2b-9065

The Water/Wastewater Project Manager provides onsite technical assistance and training to rural community infrastructure systems with water or waste disposal problems and needs in the areas of project planning, financing, utility management and administration. Communities Unlimited is one of six regional non-profit organizations that are partners in the national Rural Community Assistance Partnership (RCAP) through which these services are available in all U.S.A. and territories. CU offers a range of benefits, including medical, dental, and vision insurance, a Health Savings Account with annual employer contributions, Flexible Spending Accounts, company-paid Short-Term & Long-Term Disability and Basic Life Insurance. An Employer 401k Match, paid holiday, vacation and sick time. Currently seeking to hire a candidate in the San Antonio area. Education/Certification Requirements Option A: Bachelor's degree in environmental sciences, social sciences, management, public administration or related field preferred and 1 year experience. OR Option B: Current Water or Wastewater Operator Certification and a minimum of 5 years of experience in operating and/or managing community environmental management systems. Must maintain a valid driver's license, have reliable transportation, an acceptable driving record, and at least the state minimum personal liability auto insurance coverage. Must be authorized to work in the USA. Experience/Skills Requirements Effectively communicate in both written and verbal formats. Deliver results in an environment with a high degree of self-directed time management and project management. Understand basic financial statements, operational and capital improvement project budgeting. Deliver high degree of accuracy with attention to detail in work products Summary of Essential Job Duties Provide onsite technical assistance services to approximately 15-20 small communities and/or existing small water/wastewater facilities serving rural areas, to address public water supply and wastewater disposal problems in the state. Prepare and submit clear and cogent, written project narrative reports, accurately detailing technical assistance activities provided to each project community. Project reporting must be in accordance with formats and instructions provided for the CU Environmental Program and the Rural Community Assistance Partnership, and reports must be prepared and submitted in a timely manner. Research, develop, and submit to local community or utility decision-makers: written reports, recommendations, feasibility studies, rate analyses etc., as necessary, to enable local communities and/or utilities to make informed decisions necessary to resolve local problems and alleviate local needs. Establish and maintain complete community project files, including but not limited to a written log of all project related activities, correspondence, reports, and working papers. Organize and conduct small group meetings in project communities to assist local decision-makers on matters affecting facility development of water/wastewater facilities and/or developing solutions to existing water/waste disposal problems. Partner with Project Manager of Training to facilitate community trainings. The employee shall work well under pressure, meeting multiple and sometimes competing deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues and supervisors. Establish and maintain effective working relationships with federal, state and local officials involved with the regulation and financing of public water/waste disposal facilities and services. Establish and maintain regular communications and work relationships, with appropriate agencies, institutions, individuals, or offices within the state in order to: (a) maintain, improve and/or expand services & scope of the Communities Unlimited Environmental program; and/or (b): improve the ability of all small, rural communities in the state to provide safe, affordable, water and waste disposal services to their residents. Maintain working knowledge of and comply with corporate policies, procedure, supervisor direction and contractual compliance requirements. Maintain the highest level of confidentiality and security with all information, understanding your obligations in regard to client data, community environmental system data, borrower data, payroll data, HR data, medical information, workman's compensation data, IT data, computer passwords, email account passwords, phone lock codes, etc. Accurate and timely submission of time and expenses in compliance with CU policy and supervisor direction, understanding this record in a critical part of CU's compliance with grants and contracts. Comply with corporate branding and communication requirements and support corporate communication processes by submitting client stories, securing releases for use of client quotes/images; media capture (photos, videos, etc.) and collaborating with communications staff to promote events, loan closings, community projects and milestones and client businesses. Attend CU staff meetings. Represent CU at/facilitate other meetings and events as needed. Special projects and other duties may be assigned by the supervisor or program director. Tools Used in Job Proficient use of a computer, internet, smart phone (texting, email, photos, videos, social media, and calls), web-based databases for data-entry, Microsoft Office suite including Outlook, Word, Excel and PowerPoint are required. The use of additional software for project-related activities may be required, and training will be provided. Work Environment The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. EOE Compensation details: 0 Yearly Salary PIdb6b1-

The Water/Wastewater Project Manager provides onsite technical assistance and training to rural community infrastructure systems with water or waste disposal problems and needs in the areas of project planning, financing, utility management and administration. Communities Unlimited is one of six regional non-profit organizations that are partners in the national Rural Community Assistance Partnership (RCAP) through which these services are available in all U.S.A. and territories. This role works from home, however candidate must currently live in Mississippi. CU offers a range of benefits, including medical, dental, and vision insurance, a Health Savings Account with annual employer contributions, Flexible Spending Accounts, company-paid Short-Term & Long-Term Disability and Basic Life Insurance. An Employer 401k Match, paid holiday, vacation and sick time. Education/Certification Requirements Option A: Bachelor's degree in environmental sciences, social sciences, management, public administration or related field preferred and 1 year experience. OR Option B: Current Water or Wastewater Operator Certification and a minimum of 5 years of experience in operating and/or managing community environmental management systems. Must maintain a valid driver's license, have reliable transportation, an acceptable driving record, and at least the state minimum personal liability auto insurance coverage. Must be authorized to work in the USA. Experience/Skills Requirements Effectively communicate in both written and verbal formats. Deliver results in an environment with a high degree of self-directed time management and project management. Understand basic financial statements, operational and capital improvement project budgeting. Deliver high degree of accuracy with attention to detail in work products Summary of Essential Job Duties Provide onsite technical assistance services to approximately 15-20 small communities and/or existing small water/wastewater facilities serving rural areas, to address public water supply and wastewater disposal problems in the state. Prepare and submit clear and cogent, written project narrative reports, accurately detailing technical assistance activities provided to each project community. Project reporting must be in accordance with formats and instructions provided for the CU Environmental Program and the Rural Community Assistance Partnership, and reports must be prepared and submitted in a timely manner. Research, develop, and submit to local community or utility decision-makers: written reports, recommendations, feasibility studies, rate analyses etc., as necessary, to enable local communities and/or utilities to make informed decisions necessary to resolve local problems and alleviate local needs. Establish and maintain complete community project files, including but not limited to a written log of all project related activities, correspondence, reports, and working papers. Organize and conduct small group meetings in project communities to assist local decision-makers on matters affecting facility development of water/wastewater facilities and/or developing solutions to existing water/waste disposal problems. Partner with Project Manager of Training to facilitate community trainings. The employee shall work well under pressure, meeting multiple and sometimes competing deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues and supervisors. Establish and maintain effective working relationships with federal, state and local officials involved with the regulation and financing of public water/waste disposal facilities and services. Establish and maintain regular communications and work relationships, with appropriate agencies, institutions, individuals, or offices within the state in order to: (a) maintain, improve and/or expand services & scope of the Communities Unlimited Environmental program; and/or (b): improve the ability of all small, rural communities in the state to provide safe, affordable, water and waste disposal services to their residents. Maintain working knowledge of and comply with corporate policies, procedure, supervisor direction and contractual compliance requirements. Maintain the highest level of confidentiality and security with all information, understanding your obligations in regard to client data, community environmental system data, borrower data, payroll data, HR data, medical information, workman's compensation data, IT data, computer passwords, email account passwords, phone lock codes, etc. Accurate and timely submission of time and expenses in compliance with CU policy and supervisor direction, understanding this record in a critical part of CU's compliance with grants and contracts. Comply with corporate branding and communication requirements and support corporate communication processes by submitting client stories, securing releases for use of client quotes/images; media capture (photos, videos, etc.) and collaborating with communications staff to promote events, loan closings, community projects and milestones and client businesses. Attend CU staff meetings. Represent CU at/facilitate other meetings and events as needed. Special projects and other duties may be assigned by the supervisor or program director. Tools Used in Job Proficient use of a computer, internet, smart phone (texting, email, photos, videos, social media, and calls), web-based databases for data-entry, Microsoft Office suite including Outlook, Word, Excel and PowerPoint are required. The use of additional software for project-related activities may be required, and training will be provided. Work Environment The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. EOE Compensation details: 0 Yearly Salary PIcb27bae1631b-7680

The Water/Wastewater Project Manager provides onsite technical assistance and training to rural community infrastructure systems with water or waste disposal problems and needs in the areas of project planning, financing, utility management and administration. Communities Unlimited is one of six regional non-profit organizations that are partners in the national Rural Community Assistance Partnership (RCAP) through which these services are available in all U.S.A. and territories. CU offers a range of benefits, including medical, dental, and vision insurance, a Health Savings Account with annual employer contributions, Flexible Spending Accounts, company-paid Short-Term & Long-Term Disability and Basic Life Insurance. An Employer 401k Match, paid holiday, vacation and sick time. Currently seeking to hire a candidate in the San Antonio area. Education/Certification Requirements Option A: Bachelor's degree in environmental sciences, social sciences, management, public administration or related field preferred and 1 year experience. OR Option B: Current Water or Wastewater Operator Certification and a minimum of 5 years of experience in operating and/or managing community environmental management systems. Must maintain a valid driver's license, have reliable transportation, an acceptable driving record, and at least the state minimum personal liability auto insurance coverage. Must be authorized to work in the USA. Experience/Skills Requirements Effectively communicate in both written and verbal formats. Deliver results in an environment with a high degree of self-directed time management and project management. Understand basic financial statements, operational and capital improvement project budgeting. Deliver high degree of accuracy with attention to detail in work products Summary of Essential Job Duties Provide onsite technical assistance services to approximately 15-20 small communities and/or existing small water/wastewater facilities serving rural areas, to address public water supply and wastewater disposal problems in the state. Prepare and submit clear and cogent, written project narrative reports, accurately detailing technical assistance activities provided to each project community. Project reporting must be in accordance with formats and instructions provided for the CU Environmental Program and the Rural Community Assistance Partnership, and reports must be prepared and submitted in a timely manner. Research, develop, and submit to local community or utility decision-makers: written reports, recommendations, feasibility studies, rate analyses etc., as necessary, to enable local communities and/or utilities to make informed decisions necessary to resolve local problems and alleviate local needs. Establish and maintain complete community project files, including but not limited to a written log of all project related activities, correspondence, reports, and working papers. Organize and conduct small group meetings in project communities to assist local decision-makers on matters affecting facility development of water/wastewater facilities and/or developing solutions to existing water/waste disposal problems. Partner with Project Manager of Training to facilitate community trainings. The employee shall work well under pressure, meeting multiple and sometimes competing deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues and supervisors. Establish and maintain effective working relationships with federal, state and local officials involved with the regulation and financing of public water/waste disposal facilities and services. Establish and maintain regular communications and work relationships, with appropriate agencies, institutions, individuals, or offices within the state in order to: (a) maintain, improve and/or expand services & scope of the Communities Unlimited Environmental program; and/or (b): improve the ability of all small, rural communities in the state to provide safe, affordable, water and waste disposal services to their residents. Maintain working knowledge of and comply with corporate policies, procedure, supervisor direction and contractual compliance requirements. Maintain the highest level of confidentiality and security with all information, understanding your obligations in regard to client data, community environmental system data, borrower data, payroll data, HR data, medical information, workman's compensation data, IT data, computer passwords, email account passwords, phone lock codes, etc. Accurate and timely submission of time and expenses in compliance with CU policy and supervisor direction, understanding this record in a critical part of CU's compliance with grants and contracts. Comply with corporate branding and communication requirements and support corporate communication processes by submitting client stories, securing releases for use of client quotes/images; media capture (photos, videos, etc.) and collaborating with communications staff to promote events, loan closings, community projects and milestones and client businesses. Attend CU staff meetings. Represent CU at/facilitate other meetings and events as needed. Special projects and other duties may be assigned by the supervisor or program director. Tools Used in Job Proficient use of a computer, internet, smart phone (texting, email, photos, videos, social media, and calls), web-based databases for data-entry, Microsoft Office suite including Outlook, Word, Excel and PowerPoint are required. The use of additional software for project-related activities may be required, and training will be provided. Work Environment The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. EOE Compensation details: 0 Yearly Salary PIdb6b1-