3 jobs found

Lutheran Social Services of WI and Upper MI is currently seeking an IT Customer Support Specialist to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience. Compensation for the role is targeted at $20-$22/hr. IT Customer Support Specialists provide tier 1 and tier 2 help desk support to internal customers throughout Wisconsin and Upper MI. The role will work with a team of 4 IT Customer Support Specialists as well as the Systems Analyst and System Administrator. The position is located in our corporate office in West Allis with hours primarily Monday through Friday, 8 AM - 5 PM, no weekends or on-call. This position requires colleagues to be onsite at the West Allis office for onboarding and training with the possibility to work from home on occasion once training is complete. Under the direction of the Support Supervisor, the IT Customer Support Specialist is responsible for maintaining, analyzing, and troubleshooting computer systems, hardware, and computer peripherals for multiple locations in Wisconsin and Upper Michigan including networked and standalone equipment. The IT Customer Support Specialist is responsible for answering calls, emails, and returning voice mails resultant from customer contacts for support. This individual is responsible for assisting with any application, hardware, peripheral or other situations that require IT Customer Support Specialist input. The IT Customer Support Specialist collaborates closely with Sr. Customer Support Specialists and the Support Supervisor when issues arise to ensure they are resolved quickly and communications are being delivered to management and impacted users in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Receive and resolve IT trouble tickets logged through call tracking system Provide IT support to all LSS offices throughout Wisconsin and Upper Michigan Perform primary functions of answering phones, e-mails, and tracking issues Resolve front line support issues and escalate as needed Remotely install, upgrade, and maintain IT software for end users Follows instructions and IT policies to perform functions Work independently when required Monitor outstanding tickets and resolve or update as required Ability to travel on occasion Other duties as assigned PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. LSS Clinical Managers and Human Capital employees can assist you in applying for this benefit. Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition EDUCATION AND/OR EXPERIENCE: This position requires a High School diploma; Associates Degree in Information Technology preferred. A minimum of 1 year of IT support experience; or a related combination of education and / or experience. Prefer strong experience providing end user IT support and customer service. Requires excellent problem solving and analysis skills. Strong organizational and planning skills. Detail oriented mindset is a must. Excellent customer service skills a must. Requires various skills and abilities to include leadership skills, negotiation skills, problem solving skills, and the ability to interpret cause and effect. Ability to perform responsibilities within scheduled time frames and with a high degree of accuracy. Demonstrate strong analytical skills. Demonstrate resourcefulness in developing solutions. Ability to prioritize and handle multiple tasks concurrently. Excellent customer service skills Excellent verbal and written communication skills Knowledge of support and troubleshooting techniques for the following: Enterprise and standalone Windows 7 PCs Peripherals (printer, scanner, etc.) Small networks including DSL configurations, Broadband, and secure WiFi Microsoft productivity software (Office 2010) Basic Active Directory experience Understanding of Exchange distribution groups and resources Strong problem solving skills Strong Organizational Skills Ability to explain IT concepts to non-IT professionals, notably with end user training and coaching Ability to handle several issues at the same time CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. TRAVEL: Ability to travel on day trips as required. Some overnight travel may be required. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).

Program Coordinator Location: Mission, KS (Hybrid) Position Type: Full-Time Compensation: Competitive Pay Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training Job Summary: Mercury Fiber is seeking a detail-oriented and organized Program Coordinator to support daily operations and project execution for our fiber construction teams. The ideal candidate will be proficient in file management systems, Microsoft Office programs (Excel, Word, Outlook, Teams), and skilled in coordinating multiple operational tasks to ensure smooth project delivery within scope and master service agreement (MSA) requirements. Key Responsibilities Maintain, organize, and manage project files, documentation, permits, and records.Track project progress, materials, service orders, and deliverables using Excel and internal management systems.Support operational planning, scheduling, and coordination for construction projects.Ensure project deliverables meet scope of work, contract obligations, timelines, and MSA requirements.Assist with procurement, invoicing, compliance documentation, and record accuracy.Coordinate and facilitate communication between internal teams, field crews, contract labor, and external partners.Provide reports, spreadsheets, and documentation for management review.Recommend and support process improvements to enhance efficiency and service delivery.Maintain accurate project information within internal systems.Assist with obtaining and tracking permits and locate tickets.Coordinate with construction teams on aerial and underground best practices (as applicable).Perform additional duties as assigned. Qualifications 2+ years of experience in administrative, operations, telecommunications, or construction-related roles.Experience with telecom wireline construction, coax, or fiber preferred.Ability to read and interpret coax and fiber design prints preferred.Strong organizational, communication, and multitasking abilities.Ability to prioritize and manage multiple projects in a fast-paced environment.Proficient in Microsoft Office (Excel, Word, Outlook, Teams, SharePoint) and adaptable to custom software.Strong analytical skills with the ability to review data and interpret results.Ability to work both independently and as part of a team.Demonstrated problem-solving skills and resourcefulness.Adaptability to evolving business needs and workplace changes.Safety-focused mindset and commitment to quality work.Willingness to learn and grow in telecom construction and operations. Physical Requirements: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.Specific vision abilities required by this job include close vision requirements due to computer work.Light to moderate lifting may be required.Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.Ability to sit at a computer terminal for an extended period.May be required to operate general office equipment including but not limited to copiers, printers. Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband's rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest. Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department. PIa16d819e9e9c-8415

Job Description: Release MGRPhiladelphia, PA - onsite dailyPossibility for extensionMust Have's:Telecom experience if they don't have RDK experienceEmbedded Systems experienceKnowledge of RDKKnowledge and experience in Set-top boxes, Broadband Gateways, Networking or Home Security domain is plus.5+ years of C/C++ and Linux experience from a code check perspectiveDefect Tracking Tools such as JiraSCM Tools - Git & GitHub2+ Years of experience as a technical lead and mentoring a small team of engineers3 + Experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualization and monitoringOne of Scripting language experience - BASH, Go, PythonCore ResponsibilitiesAs a key engineer of the team, you will be responsible for driving on-time, high-quality releases across a large number of devices. Responsible for complete release quality and triage lifecycle which includes deployment, triage, mitigation, and tool development for software release operations. The position will require daily collaboration with Development and QA teams. You will assess and ensure the release quality of the RDK software with Key performance metrics as well as incidents from the field.Also identify new tools, process etc. that are necessary to improve the software release triage engineering process. You will manage risks and resolve issues that affect release scope, schedule and quality.Ensuring timely and high-quality software releases across various devices using proactive monitoring of metrics and alertingTroubleshoot problems in entertainment devices in various components like Media player, Audio/Video streaming protocols , Web browser, HDMI, Bluetooth, WiFi/EthernetDiagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysisDevelop anomaly detection techniques and data-driven solutions to identify and address system issues.Deep-dive analysis of RDK middleware issues, including source code review, to identify root causes in the middleware and platform.Design and enhance operational tools to improve system performance.Analyze data from millions of field devices to provide insights and support AWS technologies (S3, Athena, Quick Sight) for data management and visualization.Architect and implement DevOps solutions for operational (link removed)pare the metrics globally across various device models.Respond immediately to critical field issues, determine their triggers, and mitigate them.Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholdersNice to have:Experience AWS, Asure or other cloud infrastructureExperience with monitoring systems (i.e. Datadog, CloudWatch, etc.)Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc. Years of Experience: 13.00 Years of Experience