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Epic Senior Systems Analyst - Homecare Billing, Hospital Billing, Hospital Claims
OhioHealth Columbus, Ohio
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
08/07/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Epic Systems Analyst - Sched/Reg (Grand Central, Prelude, Cadence, Welcome)
OhioHealth Columbus, Ohio
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: egree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
08/07/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: egree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Epic System Analyst - Beaker
OhioHealth Columbus, Ohio
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IS Applications Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
08/07/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IS Applications Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Epic System Analyst - Ambulatory
OhioHealth Columbus, Ohio
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IS Ambulatory Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
08/07/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IS Ambulatory Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Epic Senior System Analyst - Sched/Reg (Grand Central, Prelude, Cadence, Welcome)
OhioHealth Columbus, Ohio
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
08/07/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Epic Senior System Analyst - Beaker
OhioHealth Columbus, Ohio
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IS Applications Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
08/07/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IS Applications Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Integration Platform Developer
First Horizon Bank Memphis, Tennessee
Job Description No Sponsorship will be provided for this role. Location: On Site in Memphis, TN or Raleigh, NC Weekly Schedule: Monday- Friday, 9am-5pm We are seeking a talented Java & API Developer to join our Enterprise Integration Platform team. This role is focused on building secure, scalable REST APIs and Java-based microservices deployed in Microsoft Azure. You will work on modern cloud-native solutions that power digital banking, open finance, and enterprise integration platforms. This is an opportunity to contribute to high-impact modernization initiatives while working with API management platforms and AI-assisted development tools. What You'll Do • Design and develop RESTful APIs using Java (Spring Boot preferred) • Build and manage API proxies using Apigee • Deploy and support applications in Microsoft Azure • Implement secure API patterns (OAuth2, JWT, rate limiting, API key validation) • Participate in CI/CD pipelines and DevOps practices • Contribute to cloud migration and legacy modernization initiatives • Troubleshoot and resolve production issues in collaboration with cross-functional teams • Leverage AI-assisted development tools to improve code quality and productivity • Follow enterprise API standards and best practices What We're Looking For • 2-5 years of experience in backend development • Strong proficiency in Java and Spring Boot • Experience developing RESTful APIs • Experience with API management platforms (Apigee preferred) • Hands-on experience with Microsoft Azure • Understanding of API security and authentication mechanisms • Experience with Git, CI/CD, and Agile methodologies • Strong problem-solving and communication skills Nice to Have • Experience with Docker and Kubernetes • Familiarity with Azure DevOps • Exposure to enterprise integration environments • Experience using AI tools such as Windsurf or similar development accelerators • Financial services or regulated industry experience Why Join Us? • Work on enterprise-scale, cloud-first platforms • Be part of a modernization journey moving from legacy integration to API-driven architecture • Exposure to Azure cloud and AI-enabled engineering practices • Collaborative, high-visibility team environment • Opportunity to grow technically in cloud, APIs, and platform engineering About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
08/07/2026
Full time
Job Description No Sponsorship will be provided for this role. Location: On Site in Memphis, TN or Raleigh, NC Weekly Schedule: Monday- Friday, 9am-5pm We are seeking a talented Java & API Developer to join our Enterprise Integration Platform team. This role is focused on building secure, scalable REST APIs and Java-based microservices deployed in Microsoft Azure. You will work on modern cloud-native solutions that power digital banking, open finance, and enterprise integration platforms. This is an opportunity to contribute to high-impact modernization initiatives while working with API management platforms and AI-assisted development tools. What You'll Do • Design and develop RESTful APIs using Java (Spring Boot preferred) • Build and manage API proxies using Apigee • Deploy and support applications in Microsoft Azure • Implement secure API patterns (OAuth2, JWT, rate limiting, API key validation) • Participate in CI/CD pipelines and DevOps practices • Contribute to cloud migration and legacy modernization initiatives • Troubleshoot and resolve production issues in collaboration with cross-functional teams • Leverage AI-assisted development tools to improve code quality and productivity • Follow enterprise API standards and best practices What We're Looking For • 2-5 years of experience in backend development • Strong proficiency in Java and Spring Boot • Experience developing RESTful APIs • Experience with API management platforms (Apigee preferred) • Hands-on experience with Microsoft Azure • Understanding of API security and authentication mechanisms • Experience with Git, CI/CD, and Agile methodologies • Strong problem-solving and communication skills Nice to Have • Experience with Docker and Kubernetes • Familiarity with Azure DevOps • Exposure to enterprise integration environments • Experience using AI tools such as Windsurf or similar development accelerators • Financial services or regulated industry experience Why Join Us? • Work on enterprise-scale, cloud-first platforms • Be part of a modernization journey moving from legacy integration to API-driven architecture • Exposure to Azure cloud and AI-enabled engineering practices • Collaborative, high-visibility team environment • Opportunity to grow technically in cloud, APIs, and platform engineering About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
IT Database Administrator
First Horizon Bank Dallas, Texas
Job Description Location: On Site at location listed in posting Weekly Schedule: Monday- Friday, 9am-5pm We are seeking an experienced Azure Database Administrator to design, implement, secure, and optimize cloud database platforms supporting mission-critical applications for our associates and clients. The ideal candidate brings hands-on expertise across Azure SQL Database/Managed Instance, Azure Database for PostgreSQL, and Cosmos DB, with strong performance tuning, automation, and governance skills. Key Responsibilities: Administration and Operations Provision, configure, and maintain Azure database services: Azure SQL Database/Managed Instance, Azure Database for PostgreSQL (Flexible Server/Single Server), and Cosmos DB (including MongoDB API. Manage backups, restores, disaster recovery, and geo-replication; establish RPO/RTO targets and failover procedures/runbooks. Monitor health, capacity, and cost; implement alerting and proactive remediation using Azure Monitor, Log Analytics, and related tooling. Maintain schema changes, index strategies, and maintenance routines (reindex, vacuum/analyze for PostgreSQL, etc). Performance and Reliability Conduct query optimization and tuning (execution plans, indexing, partitioning, caching strategies). Optimize Cosmos DB partition keys, RU throughput, consistency levels, and indexing policies. Tune PostgreSQL settings (autovacuum, checkpointing, work_mem, pg_stat_statements) and SQL Server configurations (tempdb, memory, MAXDOP, I/O). Security, Compliance, and Governance Implement least privilege access, RBAC/ABAC, and Managed Identities; integrate with Azure AD and Privileged Identity Management. Enforce encryption in transit and at rest; manage secrets with Azure Key Vault; configure network isolation (VNets, private endpoints, firewall rules, NSGs). Enable auditing, data masking, and threat detection; maintain compliance with relevant industry standards and internal governance. Collaborate with InfoSec, risk, and audit teams to ensure policy adherence and support periodic reviews. Automation and DevOps Automate administrative tasks using PowerShell, Azure CLI, and scripting (Python/Bash as needed). Implement infrastructure-as-code for database provisioning and configuration (Bicep/ARM/Terraform). Integrate database changes into CI/CD pipelines (Azure DevOps/GitHub), supporting migration scripts, validation, and rollback strategies. Data Lifecycle and Migrations Plan and execute migrations between on-prem and Azure or across Azure services using Azure Database Migration Service, pg_dump/pg_restore, and native SQL tools. Validate data integrity and performance post-migration; coordinate cutover with application teams and associates. Document data retention policies, archival strategies, and lifecycle management. Incident Response and Support Troubleshoot production issues across the data stack; perform root cause analysis and implement permanent fixes. Create clear operational documentation, runbooks, and knowledge base articles. Collaboration and Stakeholder Engagement Partner with application development, SRE, architecture, security, and platform teams to deliver stable, scalable solutions for our clients. Advise on schema design, data modeling, and capacity planning. Provide guidance on best practices for multi-tenant architectures, sharding, and high availability patterns. Required Qualifications: 5+ years of hands-on database administration experience, including: SQL Server (Azure SQL Database/Managed Instance): performance tuning, maintenance, backup/restore, HA/DR. PostgreSQL: configuration, tuning, extension management, replication, backup/restore. Cosmos DB: partitioning strategy, RU management, indexing, consistency, global distribution. Strong Azure expertise: Azure Monitor, Log Analytics, Alerts, Key Vault, Private Link, VNets, RBAC, Managed Identities, Defender for Cloud. Proficiency with scripting and automation: PowerShell and Azure CLI (Python/Bash a plus). Experience with infrastructure-as-code (Bicep/ARM/Terraform) and CI/CD integration (Azure DevOps/GitHub). Proven track record in security hardening, auditing, and compliance-oriented database management. Solid understanding of networking concepts impacting databases (latency, bandwidth, DNS, private endpoints). Preferred Qualifications: Experience with hybrid environments (on-prem SQL Server/PostgreSQL/CosmosDB) and migration to Azure. Familiarity with AKS or containerized workloads interacting with databases. Knowledge of data governance, retention, and archival strategies. Exposure to streaming and integration patterns (Event Hubs, Kafka) and ETL/ELT workflows. Experience supporting highly regulated environments with robust controls and documentation. Education and Certifications: Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent experience. Microsoft Certified: Azure Database Administrator Associate (DP-300) strongly preferred. Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Solutions Architect (AZ-305) a plus. MongoDB Certified DBA and/or PostgreSQL certifications are advantageous. Redis certification or equivalent practical experience appreciated. Core Competencies: Ownership, accountability, and a bias for automation. Clear written and verbal communication with both technical and non-technical associates. Strong analytical and problem-solving skills; calm under pressure during incidents. Collaboration and stakeholder management across multiple teams and priorities. Work Environment: On site in Memphis Tennessee or in First Horizon footprint. After-hours support for deployments, DR tests, and incident response. Compensation: Competitive and commensurate with experience. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
08/07/2026
Full time
Job Description Location: On Site at location listed in posting Weekly Schedule: Monday- Friday, 9am-5pm We are seeking an experienced Azure Database Administrator to design, implement, secure, and optimize cloud database platforms supporting mission-critical applications for our associates and clients. The ideal candidate brings hands-on expertise across Azure SQL Database/Managed Instance, Azure Database for PostgreSQL, and Cosmos DB, with strong performance tuning, automation, and governance skills. Key Responsibilities: Administration and Operations Provision, configure, and maintain Azure database services: Azure SQL Database/Managed Instance, Azure Database for PostgreSQL (Flexible Server/Single Server), and Cosmos DB (including MongoDB API. Manage backups, restores, disaster recovery, and geo-replication; establish RPO/RTO targets and failover procedures/runbooks. Monitor health, capacity, and cost; implement alerting and proactive remediation using Azure Monitor, Log Analytics, and related tooling. Maintain schema changes, index strategies, and maintenance routines (reindex, vacuum/analyze for PostgreSQL, etc). Performance and Reliability Conduct query optimization and tuning (execution plans, indexing, partitioning, caching strategies). Optimize Cosmos DB partition keys, RU throughput, consistency levels, and indexing policies. Tune PostgreSQL settings (autovacuum, checkpointing, work_mem, pg_stat_statements) and SQL Server configurations (tempdb, memory, MAXDOP, I/O). Security, Compliance, and Governance Implement least privilege access, RBAC/ABAC, and Managed Identities; integrate with Azure AD and Privileged Identity Management. Enforce encryption in transit and at rest; manage secrets with Azure Key Vault; configure network isolation (VNets, private endpoints, firewall rules, NSGs). Enable auditing, data masking, and threat detection; maintain compliance with relevant industry standards and internal governance. Collaborate with InfoSec, risk, and audit teams to ensure policy adherence and support periodic reviews. Automation and DevOps Automate administrative tasks using PowerShell, Azure CLI, and scripting (Python/Bash as needed). Implement infrastructure-as-code for database provisioning and configuration (Bicep/ARM/Terraform). Integrate database changes into CI/CD pipelines (Azure DevOps/GitHub), supporting migration scripts, validation, and rollback strategies. Data Lifecycle and Migrations Plan and execute migrations between on-prem and Azure or across Azure services using Azure Database Migration Service, pg_dump/pg_restore, and native SQL tools. Validate data integrity and performance post-migration; coordinate cutover with application teams and associates. Document data retention policies, archival strategies, and lifecycle management. Incident Response and Support Troubleshoot production issues across the data stack; perform root cause analysis and implement permanent fixes. Create clear operational documentation, runbooks, and knowledge base articles. Collaboration and Stakeholder Engagement Partner with application development, SRE, architecture, security, and platform teams to deliver stable, scalable solutions for our clients. Advise on schema design, data modeling, and capacity planning. Provide guidance on best practices for multi-tenant architectures, sharding, and high availability patterns. Required Qualifications: 5+ years of hands-on database administration experience, including: SQL Server (Azure SQL Database/Managed Instance): performance tuning, maintenance, backup/restore, HA/DR. PostgreSQL: configuration, tuning, extension management, replication, backup/restore. Cosmos DB: partitioning strategy, RU management, indexing, consistency, global distribution. Strong Azure expertise: Azure Monitor, Log Analytics, Alerts, Key Vault, Private Link, VNets, RBAC, Managed Identities, Defender for Cloud. Proficiency with scripting and automation: PowerShell and Azure CLI (Python/Bash a plus). Experience with infrastructure-as-code (Bicep/ARM/Terraform) and CI/CD integration (Azure DevOps/GitHub). Proven track record in security hardening, auditing, and compliance-oriented database management. Solid understanding of networking concepts impacting databases (latency, bandwidth, DNS, private endpoints). Preferred Qualifications: Experience with hybrid environments (on-prem SQL Server/PostgreSQL/CosmosDB) and migration to Azure. Familiarity with AKS or containerized workloads interacting with databases. Knowledge of data governance, retention, and archival strategies. Exposure to streaming and integration patterns (Event Hubs, Kafka) and ETL/ELT workflows. Experience supporting highly regulated environments with robust controls and documentation. Education and Certifications: Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent experience. Microsoft Certified: Azure Database Administrator Associate (DP-300) strongly preferred. Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Solutions Architect (AZ-305) a plus. MongoDB Certified DBA and/or PostgreSQL certifications are advantageous. Redis certification or equivalent practical experience appreciated. Core Competencies: Ownership, accountability, and a bias for automation. Clear written and verbal communication with both technical and non-technical associates. Strong analytical and problem-solving skills; calm under pressure during incidents. Collaboration and stakeholder management across multiple teams and priorities. Work Environment: On site in Memphis Tennessee or in First Horizon footprint. After-hours support for deployments, DR tests, and incident response. Compensation: Competitive and commensurate with experience. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
Pega Sr. Developer
First Horizon Bank Memphis, Tennessee
Job Description No Sponsorship will be provided for this role. Location: On site at location listed in job posting Weekly Schedule: Monday-Friday, 8am-5pm We are seeking a highly skilled Pega Sr. Developer to lead the design, development, and implementation of enterprise-grade Pega solutions. The ideal candidate will bring deep expertise in Pega architecture, strong leadership skills, and proven experience in delivering digital transformation projects within the financial services sector. Key Responsibilities Define end-to-end Pega application architecture aligned with Bank's business and IT strategy. Lead the design of scalable, secure, and high-performing Pega solutions. Ensure compliance with industry standards, banking regulations, and security policies. Guide development teams in implementing Pega applications, frameworks, and integrations. Provide mentorship and technical oversight to Pega developers and system architects. Conduct code reviews, performance tuning, and best practice enforcement. Collaborate with business stakeholders to translate requirements into Pega workflows and case management solutions. Drive digital transformation initiatives such as customer onboarding, loan processing, compliance automation, and risk management. Design integrations between Pega and core banking systems, APIs, and third-party applications. Explore emerging Pega features (AI, robotics, decisioning, low-code automation) to enhance customer experience. Recommend innovative solutions to improve operational efficiency and reduce costs. Qualifications Pega Lead System Architect (CPLSA) certification. Working knowledge of Pega Infinity and Constellation in Pega Cloud Demonstrated expertise in Pega Smart Dispute, Pega Customer Service, case management, and BPM. Experience in financial services or banking domain preferred. Proficiency in integration technologies (SOAP/REST APIs, MQ, Kafka, etc.). Solid understanding of cloud deployment (AWS, Azure, or GCP) and DevOps practices. Excellent communication and stakeholder management skills. Strong problem-solving and analytical abilities. Ability to engage cross-functional teams and manage multiple priorities. Passion for innovation and continuous improvement. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
08/07/2026
Full time
Job Description No Sponsorship will be provided for this role. Location: On site at location listed in job posting Weekly Schedule: Monday-Friday, 8am-5pm We are seeking a highly skilled Pega Sr. Developer to lead the design, development, and implementation of enterprise-grade Pega solutions. The ideal candidate will bring deep expertise in Pega architecture, strong leadership skills, and proven experience in delivering digital transformation projects within the financial services sector. Key Responsibilities Define end-to-end Pega application architecture aligned with Bank's business and IT strategy. Lead the design of scalable, secure, and high-performing Pega solutions. Ensure compliance with industry standards, banking regulations, and security policies. Guide development teams in implementing Pega applications, frameworks, and integrations. Provide mentorship and technical oversight to Pega developers and system architects. Conduct code reviews, performance tuning, and best practice enforcement. Collaborate with business stakeholders to translate requirements into Pega workflows and case management solutions. Drive digital transformation initiatives such as customer onboarding, loan processing, compliance automation, and risk management. Design integrations between Pega and core banking systems, APIs, and third-party applications. Explore emerging Pega features (AI, robotics, decisioning, low-code automation) to enhance customer experience. Recommend innovative solutions to improve operational efficiency and reduce costs. Qualifications Pega Lead System Architect (CPLSA) certification. Working knowledge of Pega Infinity and Constellation in Pega Cloud Demonstrated expertise in Pega Smart Dispute, Pega Customer Service, case management, and BPM. Experience in financial services or banking domain preferred. Proficiency in integration technologies (SOAP/REST APIs, MQ, Kafka, etc.). Solid understanding of cloud deployment (AWS, Azure, or GCP) and DevOps practices. Excellent communication and stakeholder management skills. Strong problem-solving and analytical abilities. Ability to engage cross-functional teams and manage multiple priorities. Passion for innovation and continuous improvement. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
IT Developer II
First Horizon Bank Memphis, Tennessee
Job Description Location: On Site at location listed in posting Weekly Schedule: Monday- Friday, 9am-5pm As a full stack developer, you will play a crucial role in designing, developing, and maintaining seamless integrations with banking systems and third-party platforms. This role requires a blend of technical proficiency, industry knowledge, and collaborative skills to effectively contribute to innovative solutions in the fast-evolving domain of API and Open Banking. Responsibilities: Develop and maintain robust and scalable APIs. Build full-stack applications that integrate seamlessly with banking systems and third-party platforms. Work on both client-side and server-side codebase, ensuring optimal performance and user experience. Collaborate with cross-functional teams, including product managers, designers, and other developers, to design and implement new features. Engage with stakeholders to understand requirements and objectives, providing technical insights and recommendations. Develop solutions for integrating banking systems with other third-party services, ensuring data integrity and security. Design and implement event-driven solutions to handle real-time data processing and integration across banking systems. Build and deploy applications using containerization technologies such as Docker to ensure portability and consistency across different environments. Implement security best practices to protect sensitive banking data. Write unit and integration tests to ensure software reliability and performance. Conduct code reviews and debugging in the development lifecycle to maintain high quality code. Provide ongoing support and maintenance for deployed applications and APIs. Implement updates and improvements based on user feedback and changes in technology or regulations. Requirements and Skills: 2+ years of experience in full stack development, ideally with past projects or roles in the banking or financial sector. 1+ years of experience in React Framework, Node.js Express Framework, HTML, CSS, Java with SpringBoot. 1+ Experience with Azure cloud services and microservices architecture. 2+ of database systems such as SQL and NoSQL databases. Experience with RESTful API design and development. Familiarity with version control systems like Git. Strong knowledge of Docker for application containerization. Familiarity with event streaming platforms like Apache Kafka, RabbitMQ, or Azure Event Hub for building and maintaining event pipelines. Familiarity with banking systems and protocols, especially related to Open Banking standards and frameworks like OAUTH. Ability to analyze complex integration problems and propose effective solutions. Strong communication skills to work effectively in a team environment. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
08/07/2026
Full time
Job Description Location: On Site at location listed in posting Weekly Schedule: Monday- Friday, 9am-5pm As a full stack developer, you will play a crucial role in designing, developing, and maintaining seamless integrations with banking systems and third-party platforms. This role requires a blend of technical proficiency, industry knowledge, and collaborative skills to effectively contribute to innovative solutions in the fast-evolving domain of API and Open Banking. Responsibilities: Develop and maintain robust and scalable APIs. Build full-stack applications that integrate seamlessly with banking systems and third-party platforms. Work on both client-side and server-side codebase, ensuring optimal performance and user experience. Collaborate with cross-functional teams, including product managers, designers, and other developers, to design and implement new features. Engage with stakeholders to understand requirements and objectives, providing technical insights and recommendations. Develop solutions for integrating banking systems with other third-party services, ensuring data integrity and security. Design and implement event-driven solutions to handle real-time data processing and integration across banking systems. Build and deploy applications using containerization technologies such as Docker to ensure portability and consistency across different environments. Implement security best practices to protect sensitive banking data. Write unit and integration tests to ensure software reliability and performance. Conduct code reviews and debugging in the development lifecycle to maintain high quality code. Provide ongoing support and maintenance for deployed applications and APIs. Implement updates and improvements based on user feedback and changes in technology or regulations. Requirements and Skills: 2+ years of experience in full stack development, ideally with past projects or roles in the banking or financial sector. 1+ years of experience in React Framework, Node.js Express Framework, HTML, CSS, Java with SpringBoot. 1+ Experience with Azure cloud services and microservices architecture. 2+ of database systems such as SQL and NoSQL databases. Experience with RESTful API design and development. Familiarity with version control systems like Git. Strong knowledge of Docker for application containerization. Familiarity with event streaming platforms like Apache Kafka, RabbitMQ, or Azure Event Hub for building and maintaining event pipelines. Familiarity with banking systems and protocols, especially related to Open Banking standards and frameworks like OAUTH. Ability to analyze complex integration problems and propose effective solutions. Strong communication skills to work effectively in a team environment. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
ManTech
Cloud Support Engineer
ManTech Vienna, Virginia
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA . The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support. Responsibilities include but are not limited to: Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency Work Shift - This is for a night shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need. Minimum Qualifications: Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline Education Substitutions: Four (4) years of relevant experience may be substituted for a bachelor's degree An associate's degree and two (2) years of relevant experience may be substituted for a bachelor's degree AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years' experience CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years' experience Other relevant certifications: each may substitute 0.5 years' experience Experience in Linux system administration (command-line management, networking, and service operations) Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification Experience with ticketing, alerting, and incident response tools 8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+ CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc) Preferred Qualifications: Experience with ServiceNow ticketing, alerting, and incident response tools Experience with ServiceNow Customer Service Management (CSM) module Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows Experience in hybrid or on-prem/cloud integrated environments Proficiency with Google Workspace or Microsoft Office collaboration tools Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences Demonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure Clearance Requirements: An active/current TS is required for this position with the ability to obtain/maintain SCI access Physical Requirements: Must be able to remain in a stationary position 50% Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
08/07/2026
Full time
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA . The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support. Responsibilities include but are not limited to: Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency Work Shift - This is for a night shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need. Minimum Qualifications: Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline Education Substitutions: Four (4) years of relevant experience may be substituted for a bachelor's degree An associate's degree and two (2) years of relevant experience may be substituted for a bachelor's degree AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years' experience CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years' experience Other relevant certifications: each may substitute 0.5 years' experience Experience in Linux system administration (command-line management, networking, and service operations) Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification Experience with ticketing, alerting, and incident response tools 8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+ CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc) Preferred Qualifications: Experience with ServiceNow ticketing, alerting, and incident response tools Experience with ServiceNow Customer Service Management (CSM) module Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows Experience in hybrid or on-prem/cloud integrated environments Proficiency with Google Workspace or Microsoft Office collaboration tools Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences Demonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure Clearance Requirements: An active/current TS is required for this position with the ability to obtain/maintain SCI access Physical Requirements: Must be able to remain in a stationary position 50% Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
ManTech
Software and Systems Engineer
ManTech Stafford, Virginia
MANTECH seeks a motivated, career-oriented SOFTWARE & SYSTEMS ENGINEER to join our team supporting the Marine Corps in STAFFORD, VA. This position will ensure our technical initiatives are executed optimally utilizing modern DevSecOps, programming, and Systems Engineering principles as well as strong project management discipline to tackle operational problems by creating viable technical solutions for transition through research, development, testing & evaluation. Responsibilities include but are not limited to: Provide senior-level expertise in the research, design, and deployment of complex hardware/software solutions, leading prototyping initiatives and maintaining comprehensive architecture documentation and runbooks. Develop, review, and execute highly detailed engineering artifacts (e.g., SEPs, ICDs) and lead Systems Engineering Technical Review (SETR) milestones from preliminary design through software acceptance. Drive the assessment and integration of transformative technical capabilities across ground, air, maritime, and space platforms within both tactical and enterprise information environments. Design and execute comprehensive Test and Evaluation Strategies (TES/TEMP), conducting rigorous functional, integration, regression, and performance testing to validate system requirements. Define and support rigorous Configuration, Change, and Release Management processes (including Engineering Change Proposals) while leading multi-phase risk management assessments. Oversee operational security compliance (DISA STIGs, GPOs, ACAS), perform system monitoring and root-cause analysis, and provide expert Tier 3 troubleshooting for complex Linux-related issues. Lead coordination efforts with vendors, technical staff, and cross-functional stakeholders across multiple organizations to ensure the timely and successful delivery of capabilities. Minimum Qualifications: Bachelor's degree in engineering, computer engineering, information technology, systems engineering, or a related technical discipline with 5+ years or relevant experience. Must hold an active DoD 8570/ DoDi 8140 IAT Level III certification (e.g., CISSP). Extensive experience directing technical teams through the entire SDLC for complex enterprise or tactical operational problems, providing hands-on engineering down to the component, subcomponent, and circuit level; proven background supporting the Marine Corps Information Environment Enterprise (or similar DoD environments) while adhering to ISO/IEC/IEEE, Military (MIL-STD), and Federal (FED-STD) standards, and managing lifecycle testing (unit, integration, system, acceptance) with rigorous test standards, scripts, and plans. Proficiency designing, deploying, hardening, patching, and maintaining RHEL server infrastructures in production environments, with in-depth technical knowledge of SELinux, fapolicy, systemd, firewall configuration, kernel tuning, and performance optimization to troubleshoot complex system and application issues. Experience leveraging Red Hat Satellite, Ansible, and Automation Platform for configuration management alongside virtualization/containerization (KVM, Podman, Docker, OpenShift), CI/CD pipelines, Git, DevOps workflows, and foundational networking (TCP/IP, DNS, DHCP, routing, firewalls, VLANs), combined with hands-on expertise implementing secure protocols, PKI concepts (CA, CRLs, OCSP, key generation/lifecycle management using OpenSSL and Keytool), and RHEL identity tooling to integrate systems with IdM/FreeIPA, LDAP, Active Directory, and Multi-Factor Authentication (MFA). Self-driven analytical thinker capable of managing priorities in fast-paced environments and delivering technical briefings to senior government organizations (including Officer, Enlisted, and Civilian personnel); highly proficient with the Microsoft Family of Software and Tools (Office, Visio, SharePoint, Project) alongside development/task management capabilities like Jira and Confluence. Preferred Qualifications: Direct experience engineering systems/software in the R&D phase aligning with Technology Readiness Levels (TRL) 4 through 7; deep understanding of UAF and DoDAF artifacts, Model-Based Systems Engineering (MBSE), and lifecycle management to design secure, scalable, and redundant architectures. INCOSE CSEP/ESEP certification is highly desirable. Proven experience utilizing ITIL, ITSM, or similar maturity models within Agile Scaled Environments (SAFe); strong familiarity with Agile software coding principles and possession of professional leadership certifications such as Project Management Professional (PMP), Certified Scrum Master (CSM), or Lean Six Sigma. Familiarity with the Marine Corps Operational Test and Evaluation Activity (MCOTEA), including the MCOTEA Operational Test & Evaluation Manual (6th Edition); experience planning Field User Evaluations and Joint Service Exercise events incorporating Electronic Warfare and Intelligence collection platforms under the Risk Management Framework (RMF). Experience designing, modernizing, and maintaining hybrid cloud environments (AWS, Azure, or private cloud) with the demonstrated ability to seamlessly integrate RHEL and Windows systems with enterprise applications, middleware, and cloud services. Strong proficiency with Bash and Python scripting alongside API interactions (REST, JSON, XML) to drive system integration and automation; familiarity with foundational website development, including CSS and web server setup, configuration, and integration. Clearance Requirements: Must have current and active TS/SCI (or SCI eligible) security clearance with the ability to obtain and maintain a CI Poly. Physical Requirements: Physically capable of supporting field exercises, including lifting up to 50 lbs., traversing rugged terrain, and traveling via military tactical vehicles, ships, and aircraft. Must be able to remain in a stationary/ desk position 50% of the time, occasionally and communicate with co-workers, management, and customers, via email, phone, and/or virtual communication, which may involve clearly delivering briefings/ presentations.
08/07/2026
Full time
MANTECH seeks a motivated, career-oriented SOFTWARE & SYSTEMS ENGINEER to join our team supporting the Marine Corps in STAFFORD, VA. This position will ensure our technical initiatives are executed optimally utilizing modern DevSecOps, programming, and Systems Engineering principles as well as strong project management discipline to tackle operational problems by creating viable technical solutions for transition through research, development, testing & evaluation. Responsibilities include but are not limited to: Provide senior-level expertise in the research, design, and deployment of complex hardware/software solutions, leading prototyping initiatives and maintaining comprehensive architecture documentation and runbooks. Develop, review, and execute highly detailed engineering artifacts (e.g., SEPs, ICDs) and lead Systems Engineering Technical Review (SETR) milestones from preliminary design through software acceptance. Drive the assessment and integration of transformative technical capabilities across ground, air, maritime, and space platforms within both tactical and enterprise information environments. Design and execute comprehensive Test and Evaluation Strategies (TES/TEMP), conducting rigorous functional, integration, regression, and performance testing to validate system requirements. Define and support rigorous Configuration, Change, and Release Management processes (including Engineering Change Proposals) while leading multi-phase risk management assessments. Oversee operational security compliance (DISA STIGs, GPOs, ACAS), perform system monitoring and root-cause analysis, and provide expert Tier 3 troubleshooting for complex Linux-related issues. Lead coordination efforts with vendors, technical staff, and cross-functional stakeholders across multiple organizations to ensure the timely and successful delivery of capabilities. Minimum Qualifications: Bachelor's degree in engineering, computer engineering, information technology, systems engineering, or a related technical discipline with 5+ years or relevant experience. Must hold an active DoD 8570/ DoDi 8140 IAT Level III certification (e.g., CISSP). Extensive experience directing technical teams through the entire SDLC for complex enterprise or tactical operational problems, providing hands-on engineering down to the component, subcomponent, and circuit level; proven background supporting the Marine Corps Information Environment Enterprise (or similar DoD environments) while adhering to ISO/IEC/IEEE, Military (MIL-STD), and Federal (FED-STD) standards, and managing lifecycle testing (unit, integration, system, acceptance) with rigorous test standards, scripts, and plans. Proficiency designing, deploying, hardening, patching, and maintaining RHEL server infrastructures in production environments, with in-depth technical knowledge of SELinux, fapolicy, systemd, firewall configuration, kernel tuning, and performance optimization to troubleshoot complex system and application issues. Experience leveraging Red Hat Satellite, Ansible, and Automation Platform for configuration management alongside virtualization/containerization (KVM, Podman, Docker, OpenShift), CI/CD pipelines, Git, DevOps workflows, and foundational networking (TCP/IP, DNS, DHCP, routing, firewalls, VLANs), combined with hands-on expertise implementing secure protocols, PKI concepts (CA, CRLs, OCSP, key generation/lifecycle management using OpenSSL and Keytool), and RHEL identity tooling to integrate systems with IdM/FreeIPA, LDAP, Active Directory, and Multi-Factor Authentication (MFA). Self-driven analytical thinker capable of managing priorities in fast-paced environments and delivering technical briefings to senior government organizations (including Officer, Enlisted, and Civilian personnel); highly proficient with the Microsoft Family of Software and Tools (Office, Visio, SharePoint, Project) alongside development/task management capabilities like Jira and Confluence. Preferred Qualifications: Direct experience engineering systems/software in the R&D phase aligning with Technology Readiness Levels (TRL) 4 through 7; deep understanding of UAF and DoDAF artifacts, Model-Based Systems Engineering (MBSE), and lifecycle management to design secure, scalable, and redundant architectures. INCOSE CSEP/ESEP certification is highly desirable. Proven experience utilizing ITIL, ITSM, or similar maturity models within Agile Scaled Environments (SAFe); strong familiarity with Agile software coding principles and possession of professional leadership certifications such as Project Management Professional (PMP), Certified Scrum Master (CSM), or Lean Six Sigma. Familiarity with the Marine Corps Operational Test and Evaluation Activity (MCOTEA), including the MCOTEA Operational Test & Evaluation Manual (6th Edition); experience planning Field User Evaluations and Joint Service Exercise events incorporating Electronic Warfare and Intelligence collection platforms under the Risk Management Framework (RMF). Experience designing, modernizing, and maintaining hybrid cloud environments (AWS, Azure, or private cloud) with the demonstrated ability to seamlessly integrate RHEL and Windows systems with enterprise applications, middleware, and cloud services. Strong proficiency with Bash and Python scripting alongside API interactions (REST, JSON, XML) to drive system integration and automation; familiarity with foundational website development, including CSS and web server setup, configuration, and integration. Clearance Requirements: Must have current and active TS/SCI (or SCI eligible) security clearance with the ability to obtain and maintain a CI Poly. Physical Requirements: Physically capable of supporting field exercises, including lifting up to 50 lbs., traversing rugged terrain, and traveling via military tactical vehicles, ships, and aircraft. Must be able to remain in a stationary/ desk position 50% of the time, occasionally and communicate with co-workers, management, and customers, via email, phone, and/or virtual communication, which may involve clearly delivering briefings/ presentations.
ManTech
Senior Cloud Information System Security Engineer
ManTech Washington, Washington DC
MANTECH seeks a motivated, career and customer-oriented Senior Cloud Information System Security Engineer (ISSE) to join our team in Washington, D.C., Chantilly, VA or Quantico, VA. Responsibilities include, but are not limited to: Identify information protection needs for an IS and Network Environment. Define IS and Network Environment security requirements in accordance with applicable cybersecurity requirements Design security architectures for use within the IS and Network Environment. Design and develop cybersecurity-enabled products for use within an IS and Network Environment Integrate and/or implement security with Cross Domain Solutions (CDS) for use within an IS and Network Environment Develop and implement security designs for new or existing network system(s). Ensure that the design of hardware, operating systems, and software applications adequately address cybersecurity requirements for the IS and Network Environment Design, develop, and implement network security measures that provide confidentiality, integrity, availability, authentication, and non-repudiation. Design, develop, and implement specific cybersecurity countermeasures for the IS and Network Environment Develop interface specifications for the IS and Network Environment. Develop approaches to mitigate IS and Network Environment vulnerabilities and recommend changes to network or network system components as needed Ensure that network system(s) designs support the incorporation of FBI directed cybersecurity vulnerability solutions Minimum Qualifications: Must meet one of the following levels of experience: A high school diploma/GED and 14 years' experience, an Associate's degree and 10 years' experience, a Bachelors degree and 8 years' experience, or a Master's and 6 years' experience. Hold at least one of the following certifications: Certified Information Systems Security Professional (CISSP) (or Associate), CompTIA Advanced Security Practitioner (CASP) CE, Certified Secure Software Lifecycle Professional (CSSLP), CISSP- Information System Security Engineering Professional (ISSEP), Certified Information System Manager (CISM), or CISSP- Information System Security Architecture Professional (ISSAP). Hold at least one of the following certifications: AWS Certified Cloud Practitioner, AWS Certified Security - Specialty, (ISC)2 Certified Cloud Security Professional (CCSP), AWS Certified Solutions Architect - Associate, AZ-500: Microsoft Certified: Azure Security Engineer Associate, Google - Professional Cloud Security Engineer. Familiarity with the use and operation of security tools including: Tenable Nessus and/or Security Center, IBM Guardium, HP WeblInspect, Network Mapper (NMAP), and/or similar applications. Working knowledge of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) and ATO processes. Preferred Qualifications: Degree in Computer Science, Cybersecurity, or other cyber discipline. Clearance Requirements: Must have a current/active Top Secret security clearance and be willing and able to obtain SCI eligibility prior to start. Selected candidate must be willing to undergo a Polygraph. Physical Requirements: Must be able to remain in a stationary position 50% Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer Often positions self to maintain computers in the lab, including under the desks and in the server closet Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
08/07/2026
Full time
MANTECH seeks a motivated, career and customer-oriented Senior Cloud Information System Security Engineer (ISSE) to join our team in Washington, D.C., Chantilly, VA or Quantico, VA. Responsibilities include, but are not limited to: Identify information protection needs for an IS and Network Environment. Define IS and Network Environment security requirements in accordance with applicable cybersecurity requirements Design security architectures for use within the IS and Network Environment. Design and develop cybersecurity-enabled products for use within an IS and Network Environment Integrate and/or implement security with Cross Domain Solutions (CDS) for use within an IS and Network Environment Develop and implement security designs for new or existing network system(s). Ensure that the design of hardware, operating systems, and software applications adequately address cybersecurity requirements for the IS and Network Environment Design, develop, and implement network security measures that provide confidentiality, integrity, availability, authentication, and non-repudiation. Design, develop, and implement specific cybersecurity countermeasures for the IS and Network Environment Develop interface specifications for the IS and Network Environment. Develop approaches to mitigate IS and Network Environment vulnerabilities and recommend changes to network or network system components as needed Ensure that network system(s) designs support the incorporation of FBI directed cybersecurity vulnerability solutions Minimum Qualifications: Must meet one of the following levels of experience: A high school diploma/GED and 14 years' experience, an Associate's degree and 10 years' experience, a Bachelors degree and 8 years' experience, or a Master's and 6 years' experience. Hold at least one of the following certifications: Certified Information Systems Security Professional (CISSP) (or Associate), CompTIA Advanced Security Practitioner (CASP) CE, Certified Secure Software Lifecycle Professional (CSSLP), CISSP- Information System Security Engineering Professional (ISSEP), Certified Information System Manager (CISM), or CISSP- Information System Security Architecture Professional (ISSAP). Hold at least one of the following certifications: AWS Certified Cloud Practitioner, AWS Certified Security - Specialty, (ISC)2 Certified Cloud Security Professional (CCSP), AWS Certified Solutions Architect - Associate, AZ-500: Microsoft Certified: Azure Security Engineer Associate, Google - Professional Cloud Security Engineer. Familiarity with the use and operation of security tools including: Tenable Nessus and/or Security Center, IBM Guardium, HP WeblInspect, Network Mapper (NMAP), and/or similar applications. Working knowledge of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) and ATO processes. Preferred Qualifications: Degree in Computer Science, Cybersecurity, or other cyber discipline. Clearance Requirements: Must have a current/active Top Secret security clearance and be willing and able to obtain SCI eligibility prior to start. Selected candidate must be willing to undergo a Polygraph. Physical Requirements: Must be able to remain in a stationary position 50% Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer Often positions self to maintain computers in the lab, including under the desks and in the server closet Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
ManTech
Senior Information Security Analyst
ManTech Miami, Florida
MANTECH seeks a motivated, career and customer-oriented Senior Information Security Analyst join our team in Doral, FL. Responsibilities include but are not limited to: Senior Information Security Analyst is responsible for conducting comprehensive security assessments, including Federal Information Security Management Act (FISMA) reviews, to identify vulnerabilities and ensure compliance with relevant security standards and regulations Lead and conduct comprehensive security assessments of information systems, applications, and infrastructure, including FISMA reviews Evaluate the effectiveness of security controls and identify vulnerabilities, analyze security risks, and provide recommendations for mitigation Develop and maintain security assessment methodologies and tools, and ensure compliance with FISMA requirements and guidelines; develop and maintain FISMA documentation, including System Security Plans (SSP), risk assessments, and Continuous Monitoring Plans Prioritize vulnerabilities based on risk and impact, and develop and implement remediation plans; track and report on vulnerability remediation progress; review and evaluate security architecture designs Provide security guidance and recommendations to Architects and Engineers Minimum Qualifications: BA/BS in field necessary to assume Senior Information Security Analyst duties or 4 additional years of experience in lieu of a degree 9 years of experience with 5 years of relevant Senior Information Security Analyst experience Strong understanding of security frameworks, standards, and regulations, such as NIST, ISO 27001, and FISMA. Experience conducting vulnerability assessments and penetration testing. Knowledge of security technologies, such as firewalls, intrusion detection/prevention systems and security information and event management (SIEM) tools. Must hold at least one (1) of the following certifications: CompTIA Security, Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or any DoD 8570.01-M IAM Level II compliant certification. Preferred Qualifications: Master's degree in Computer Science, Computer Engineering, Information Systems, or a closely related field. Experience in current authorization practices, particularly within the DoD. Experience with cloud security assessments. Knowledge of scripting or programming languages. Experience and/or certifications associated with RMF, ICD 503, NIST SP800-53 or DCID 6/3. Windows, Linux, UNIX, Cisco, SQL or Oracle databases, and virtualized systems certification. Red Hat Enterprise License (RHEL) Linux 7, Tenable, and one or more SIEM certifications. Relevant certifications, such as CISSP, CISM, CISA, or CAP. Certified Ethical Hacker (CEH), Offensive Security Certified Professional (OSCP), Certified Cloud Security Professional (CCSP), AWS Certified Security Specialty, Azure Security Engineer Associate, Certified in Risk and Information Systems Control (CRISC), ISO 27001 Lead Auditor. Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired. Clearance Requirements: Must have an active Top Secret clearance with SCI Eligibility Physical Requirements: Must be able to remain in a stationary position 50% Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
08/07/2026
Full time
MANTECH seeks a motivated, career and customer-oriented Senior Information Security Analyst join our team in Doral, FL. Responsibilities include but are not limited to: Senior Information Security Analyst is responsible for conducting comprehensive security assessments, including Federal Information Security Management Act (FISMA) reviews, to identify vulnerabilities and ensure compliance with relevant security standards and regulations Lead and conduct comprehensive security assessments of information systems, applications, and infrastructure, including FISMA reviews Evaluate the effectiveness of security controls and identify vulnerabilities, analyze security risks, and provide recommendations for mitigation Develop and maintain security assessment methodologies and tools, and ensure compliance with FISMA requirements and guidelines; develop and maintain FISMA documentation, including System Security Plans (SSP), risk assessments, and Continuous Monitoring Plans Prioritize vulnerabilities based on risk and impact, and develop and implement remediation plans; track and report on vulnerability remediation progress; review and evaluate security architecture designs Provide security guidance and recommendations to Architects and Engineers Minimum Qualifications: BA/BS in field necessary to assume Senior Information Security Analyst duties or 4 additional years of experience in lieu of a degree 9 years of experience with 5 years of relevant Senior Information Security Analyst experience Strong understanding of security frameworks, standards, and regulations, such as NIST, ISO 27001, and FISMA. Experience conducting vulnerability assessments and penetration testing. Knowledge of security technologies, such as firewalls, intrusion detection/prevention systems and security information and event management (SIEM) tools. Must hold at least one (1) of the following certifications: CompTIA Security, Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or any DoD 8570.01-M IAM Level II compliant certification. Preferred Qualifications: Master's degree in Computer Science, Computer Engineering, Information Systems, or a closely related field. Experience in current authorization practices, particularly within the DoD. Experience with cloud security assessments. Knowledge of scripting or programming languages. Experience and/or certifications associated with RMF, ICD 503, NIST SP800-53 or DCID 6/3. Windows, Linux, UNIX, Cisco, SQL or Oracle databases, and virtualized systems certification. Red Hat Enterprise License (RHEL) Linux 7, Tenable, and one or more SIEM certifications. Relevant certifications, such as CISSP, CISM, CISA, or CAP. Certified Ethical Hacker (CEH), Offensive Security Certified Professional (OSCP), Certified Cloud Security Professional (CCSP), AWS Certified Security Specialty, Azure Security Engineer Associate, Certified in Risk and Information Systems Control (CRISC), ISO 27001 Lead Auditor. Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired. Clearance Requirements: Must have an active Top Secret clearance with SCI Eligibility Physical Requirements: Must be able to remain in a stationary position 50% Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
Cleared DevOps Engineer- MUST HAVE Active Top Secret SCI Clearance
VETS, Inc Dayton, Ohio
Staffing Pros, a division of VETS Inc., is recruiting for a full-time DevOps Engineer. We are seeking an experienced DevOps Engineer to join our team. As a DevOps Engineer, you will play a crucial role in automating and optimizing our DevOps toolchain, ensuring seamless collaboration between development and operations teams. Your expertise in automating processes and integrating tools will directly impact on the efficiency and quality of our software delivery. This will include optimizing existing CI/CD pipelines to work in AirGap cloud settings and support automation of customer development desktops for the best customer experience possible. Key Responsibilities: DevOps: Design, deploy, and operate Azure infrastructure using IaC (Bicep/Terraform) for repeatable, scalable environments. Build and maintain Azure Pipelines to automate provisioning of VMs, Key Vault, networking, and platform services. Enforce GitOps-based baselines for versioned, traceable, consistent configuration across environments. Create and maintain golden image pipelines using Packer (images-as-code) to support enterprise workloads. Ensure security compliance (CMKs, encryption, approved baselines) and integrate IAM via AD/Entra ID (federation/SSO such as Keycloak). Security & Compliance: Operate and maintain secure enterprise environments in alignment with DoD security standards, utilizing vulnerability management tools such as Nessus Security Center. Ensure all virtual machines and platform resources are properly configured to send telemetry and logs to a centralized Azure Log Analytics workspace. Perform enterprise-scale patching and update management using WSUS or equivalent update management solutions. Participate in change management and review boards, supporting boundary changes and ensuring compliance with enterprise governance processes. Customer Onboarding & Operations: Tailor infrastructure parameter templates to customer workload and hardware requirements. Deploy Azure infrastructure via established CI/CD pipelines into enterprise environments. Document customer configurations and operational details in Confluence. Coordinate with onsite and remote teams to validate configurations and ensure handoff readiness. Provide Tier 1 operational support, including automated baseline desktop and software installs (DSC, Packer). Automation & Container Enablement: Develop and maintain automation solutions using Bicep and/or Terraform to minimize manual intervention and improve deployment reliability. Support container image movement and lifecycle management using tools such as Skopeo, Crane, and Podman, ensuring secure and repeatable container workflows. Architect and develop, automate, deploy and manage AKS based applications to support developers Qualifications: Security+ Certification is required Experience working in a classified Azure Region or delivering software into an AirGapped network Experience deploying Microsoft infrastructure using Terraform or Bicep Bachelors degree in computer science, Engineering, or related Field AND 3+ years leadership experience in relevant area of business OR equivalent experience 8+ years demonstrated performance in related technology Requirements: Must be within driving distance of Beavercreek, OH OR willing to relocate there (relocation packages available) Must be willing to work onsite Must possess an active TS/ SCI clearance or above Please note that pursuant to a government contract, this specific position requires U.S. citizenship status EEO Statement Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
08/06/2026
Staffing Pros, a division of VETS Inc., is recruiting for a full-time DevOps Engineer. We are seeking an experienced DevOps Engineer to join our team. As a DevOps Engineer, you will play a crucial role in automating and optimizing our DevOps toolchain, ensuring seamless collaboration between development and operations teams. Your expertise in automating processes and integrating tools will directly impact on the efficiency and quality of our software delivery. This will include optimizing existing CI/CD pipelines to work in AirGap cloud settings and support automation of customer development desktops for the best customer experience possible. Key Responsibilities: DevOps: Design, deploy, and operate Azure infrastructure using IaC (Bicep/Terraform) for repeatable, scalable environments. Build and maintain Azure Pipelines to automate provisioning of VMs, Key Vault, networking, and platform services. Enforce GitOps-based baselines for versioned, traceable, consistent configuration across environments. Create and maintain golden image pipelines using Packer (images-as-code) to support enterprise workloads. Ensure security compliance (CMKs, encryption, approved baselines) and integrate IAM via AD/Entra ID (federation/SSO such as Keycloak). Security & Compliance: Operate and maintain secure enterprise environments in alignment with DoD security standards, utilizing vulnerability management tools such as Nessus Security Center. Ensure all virtual machines and platform resources are properly configured to send telemetry and logs to a centralized Azure Log Analytics workspace. Perform enterprise-scale patching and update management using WSUS or equivalent update management solutions. Participate in change management and review boards, supporting boundary changes and ensuring compliance with enterprise governance processes. Customer Onboarding & Operations: Tailor infrastructure parameter templates to customer workload and hardware requirements. Deploy Azure infrastructure via established CI/CD pipelines into enterprise environments. Document customer configurations and operational details in Confluence. Coordinate with onsite and remote teams to validate configurations and ensure handoff readiness. Provide Tier 1 operational support, including automated baseline desktop and software installs (DSC, Packer). Automation & Container Enablement: Develop and maintain automation solutions using Bicep and/or Terraform to minimize manual intervention and improve deployment reliability. Support container image movement and lifecycle management using tools such as Skopeo, Crane, and Podman, ensuring secure and repeatable container workflows. Architect and develop, automate, deploy and manage AKS based applications to support developers Qualifications: Security+ Certification is required Experience working in a classified Azure Region or delivering software into an AirGapped network Experience deploying Microsoft infrastructure using Terraform or Bicep Bachelors degree in computer science, Engineering, or related Field AND 3+ years leadership experience in relevant area of business OR equivalent experience 8+ years demonstrated performance in related technology Requirements: Must be within driving distance of Beavercreek, OH OR willing to relocate there (relocation packages available) Must be willing to work onsite Must possess an active TS/ SCI clearance or above Please note that pursuant to a government contract, this specific position requires U.S. citizenship status EEO Statement Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
Senior Cloud Information System Security Engineer
ManTech International Washington, Washington DC
ManTech International seeks a Senior Cloud Information System Security Engineer to secure mission-critical cloud environments for U.S. defense and intelligence customers. You will design and implement cloud security architectures, apply NIST RMF and FedRAMP controls, and develop documentation to support ATOs across AWS, Azure, or other leading platforms. Partner with engineers and mission teams to assess risks, implement mitigations, automate security monitoring, and drive continuous compliance. Leverage ManTech's strong training, veteran-friendly programs, and collaborative culture to grow your expertise while protecting national security.
08/06/2026
Full time
ManTech International seeks a Senior Cloud Information System Security Engineer to secure mission-critical cloud environments for U.S. defense and intelligence customers. You will design and implement cloud security architectures, apply NIST RMF and FedRAMP controls, and develop documentation to support ATOs across AWS, Azure, or other leading platforms. Partner with engineers and mission teams to assess risks, implement mitigations, automate security monitoring, and drive continuous compliance. Leverage ManTech's strong training, veteran-friendly programs, and collaborative culture to grow your expertise while protecting national security.
IT Consultant V - Cloud, Azure, Databricks
Kaiser Permanente Greensboro, North Carolina
Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The Cloud Platform Engineering team provides support for public cloud services in Azure. This includes consulting, onboarding, application success management, platform operations, product ownership, FinOps and new service enablement. We enable and support secure and resilient usage of Public Cloud across KP application, analytics, and platform teams. This position is project facing and will interact with internal KP teams, platform engineering, operations and vendors to enable delivery of required product capabilities in the data analytics space, driving product for Databricks and providing success management across Azure platform service consumers from project inception through go-live. Additional duties include: Responsible for early engagement and architecture consulting support of Azure Platform capabilities Pro-actively engages with application teams, engineering, operations, and vendors to drive product capability delivery Advocate for application teams, supporting roadmap alignment for delivery of new cloud capabilities Supports applications as a trusted advisor from project intake to go-live Drives schedule alignment and owns delivery of platform environments per agreed upon application needs Job Summary: This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals. Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise. Maps current state against future state processes. Defines the impact of requirements on upstream and downstream solution components. Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions. Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. Participates in evaluating third-party vendors as directed. Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
08/06/2026
Full time
Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The Cloud Platform Engineering team provides support for public cloud services in Azure. This includes consulting, onboarding, application success management, platform operations, product ownership, FinOps and new service enablement. We enable and support secure and resilient usage of Public Cloud across KP application, analytics, and platform teams. This position is project facing and will interact with internal KP teams, platform engineering, operations and vendors to enable delivery of required product capabilities in the data analytics space, driving product for Databricks and providing success management across Azure platform service consumers from project inception through go-live. Additional duties include: Responsible for early engagement and architecture consulting support of Azure Platform capabilities Pro-actively engages with application teams, engineering, operations, and vendors to drive product capability delivery Advocate for application teams, supporting roadmap alignment for delivery of new cloud capabilities Supports applications as a trusted advisor from project intake to go-live Drives schedule alignment and owns delivery of platform environments per agreed upon application needs Job Summary: This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals. Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise. Maps current state against future state processes. Defines the impact of requirements on upstream and downstream solution components. Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions. Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. Participates in evaluating third-party vendors as directed. Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
AI Platform Engineer
MassMutual New York, New York
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
08/06/2026
Full time
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
AI Platform Engineer
MassMutual Boston, Massachusetts
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
08/06/2026
Full time
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
AI Platform Engineer
MassMutual Springfield, Massachusetts
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
08/06/2026
Full time
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

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