Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference. Global IT Project Manager is responsible for system & business process analysis, project management, system support, system configuration and end-user training and process development. This role is responsible for ensuring that MCC Label achieves maximum value out of their investments in Salesforce & SAP CPQ; Sales Cloud, Net Zero Cloud & our CPQ solution. Responsible for building relationships with Global Sales & Pricing teams to provide enterprise-wide planning, project management, configuration, design, delivery, support and training services, as well as identify, prioritize, and deliver continuous improvement enhancements and strategic project objectives that meet the business needs. Why work at MCC: Compensation: Competitive Compensation Generous benefits package including saving fund, grocery coupons, private medical clinic and other benefits above the Mexican law. Paid Holidays: New Year's Day , Mexican Constitution , Birthday Benito Juarez , Labor Day, Independence Day, Mexican Revolution, Christmas Day. Responsibilities: Apply strong knowledge of assigned business processes for analyzing, designing, developing, and testing system functions for assigned business areas to ensure that the supporting systems meet the business requirements. Apply strong project management to keep projects on track, on time and on budget while ensuring a strong understanding of all aspects of the project and being the liaison between the business stakeholders and the System Analysts and Developers. Work with users to gather detailed requirements and develop functional specifications for new system requirements, system enhancements and reporting requirements. Utilize data & process analysis methods and tools to identify system and process improvement opportunities. Functional configuration and maintenance of assigned business systems to support new implementation project requirements and enhancements for changing operational and business needs. Create and maintain system, process, and end-user documentation. Ensure that project requirements, timeline, budget, and scope are met. Conduct knowledge transfer and training to end-users, including sharing best practices. Development and maintenance of reports using MCC standard reporting technologies. Perform data analysis and application development, including minor programming, to support data migration from legacy systems to MCC standard business systems and custom requirements as required. Act as functional and technical liaison between users and the IT application development and data analytics teams to deliver custom solutions that require more complex program coding. Provide user support for business systems related issues including researching transactional issues, identifying root causes and driving resolution. Administer and support application as necessary (login, functionality, reporting, data integrity, interfaces). Maintain support log of issues and requests following MCC's service request guidelines. Ensure all established policies, procedures and controls are enforced and followed. Model the Corporate Values (Accountability, Drive for Results, Customer Focus, Innovation & being a Team Player) and Principles. Participates in special projects and performs other duties as assigned. MCC has been around over 100 years, and we pride ourselves on our high level of excellence. Every team member of MCC is expected to treat all associates respectfully and professionally. Qualifications: Experienced (2 years or more) in IT with responsibilities for CRM or ERP system configuration and support preferably Salesforce Project Management experience and expertise Business process, system and data analysis skills with business application project implementation experience. Advanced technical ability to manage and support Salesforce systems. Experience with (but not necessarily expert in) Microsoft Windows, Windows Server and Database Technology. For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations. MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at . If you need assistance or an accommodation in applying, please contact our Human Resources Department at . Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
03/13/2026
Full time
Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference. Global IT Project Manager is responsible for system & business process analysis, project management, system support, system configuration and end-user training and process development. This role is responsible for ensuring that MCC Label achieves maximum value out of their investments in Salesforce & SAP CPQ; Sales Cloud, Net Zero Cloud & our CPQ solution. Responsible for building relationships with Global Sales & Pricing teams to provide enterprise-wide planning, project management, configuration, design, delivery, support and training services, as well as identify, prioritize, and deliver continuous improvement enhancements and strategic project objectives that meet the business needs. Why work at MCC: Compensation: Competitive Compensation Generous benefits package including saving fund, grocery coupons, private medical clinic and other benefits above the Mexican law. Paid Holidays: New Year's Day , Mexican Constitution , Birthday Benito Juarez , Labor Day, Independence Day, Mexican Revolution, Christmas Day. Responsibilities: Apply strong knowledge of assigned business processes for analyzing, designing, developing, and testing system functions for assigned business areas to ensure that the supporting systems meet the business requirements. Apply strong project management to keep projects on track, on time and on budget while ensuring a strong understanding of all aspects of the project and being the liaison between the business stakeholders and the System Analysts and Developers. Work with users to gather detailed requirements and develop functional specifications for new system requirements, system enhancements and reporting requirements. Utilize data & process analysis methods and tools to identify system and process improvement opportunities. Functional configuration and maintenance of assigned business systems to support new implementation project requirements and enhancements for changing operational and business needs. Create and maintain system, process, and end-user documentation. Ensure that project requirements, timeline, budget, and scope are met. Conduct knowledge transfer and training to end-users, including sharing best practices. Development and maintenance of reports using MCC standard reporting technologies. Perform data analysis and application development, including minor programming, to support data migration from legacy systems to MCC standard business systems and custom requirements as required. Act as functional and technical liaison between users and the IT application development and data analytics teams to deliver custom solutions that require more complex program coding. Provide user support for business systems related issues including researching transactional issues, identifying root causes and driving resolution. Administer and support application as necessary (login, functionality, reporting, data integrity, interfaces). Maintain support log of issues and requests following MCC's service request guidelines. Ensure all established policies, procedures and controls are enforced and followed. Model the Corporate Values (Accountability, Drive for Results, Customer Focus, Innovation & being a Team Player) and Principles. Participates in special projects and performs other duties as assigned. MCC has been around over 100 years, and we pride ourselves on our high level of excellence. Every team member of MCC is expected to treat all associates respectfully and professionally. Qualifications: Experienced (2 years or more) in IT with responsibilities for CRM or ERP system configuration and support preferably Salesforce Project Management experience and expertise Business process, system and data analysis skills with business application project implementation experience. Advanced technical ability to manage and support Salesforce systems. Experience with (but not necessarily expert in) Microsoft Windows, Windows Server and Database Technology. For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations. MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at . If you need assistance or an accommodation in applying, please contact our Human Resources Department at . Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Health is hiring a Remote Sr. Printer Systems Analyst. This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming This position is the primary internal point of contact and process owner for print and technical print and web enabled solutions. Serves as the owner of internal activities related to the on-boarding development, technical documentation and liaison for contracted print vendor services. Responsible for the implementation and support of quality initiatives within assigned areas. Provides subject matter expertise related to all printer implementation processes, reporting and analysis. Is a liaison between internal/external customers and Information Technology for business definition, scope, testing and implementation to ensure quality, efficiency, effectiveness, and timely and successful delivery of our products. Possesses a high degree of operational knowledge as it relates to sales operations, regulatory requirements, system administration, expansion business, and member enrollment. Education: Bachelor's Degree preferred. Experience: 3 years related experience in Sales, Marketing and/or IT. Graphic Print or Web experience a plus. Adobe InDesign, Adobe, and SFTP and file transfer knowledge preferred. Prior experience with Health Plan Product Support, Web Design/Development required. Talroo-IT, We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $69,742.4- $116,521.2 . Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
03/13/2026
Full time
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Health is hiring a Remote Sr. Printer Systems Analyst. This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming This position is the primary internal point of contact and process owner for print and technical print and web enabled solutions. Serves as the owner of internal activities related to the on-boarding development, technical documentation and liaison for contracted print vendor services. Responsible for the implementation and support of quality initiatives within assigned areas. Provides subject matter expertise related to all printer implementation processes, reporting and analysis. Is a liaison between internal/external customers and Information Technology for business definition, scope, testing and implementation to ensure quality, efficiency, effectiveness, and timely and successful delivery of our products. Possesses a high degree of operational knowledge as it relates to sales operations, regulatory requirements, system administration, expansion business, and member enrollment. Education: Bachelor's Degree preferred. Experience: 3 years related experience in Sales, Marketing and/or IT. Graphic Print or Web experience a plus. Adobe InDesign, Adobe, and SFTP and file transfer knowledge preferred. Prior experience with Health Plan Product Support, Web Design/Development required. Talroo-IT, We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $69,742.4- $116,521.2 . Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
City/State Richmond, VA Work Shift Multiple shifts available Overview: Sentara is hiring a Senior Benefit Configuration Analyst! No Degree required! This position is fully remote! Candidates must have a current residence in one of the following states or be willing to relocate: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington State, West Virginia, Wisconsin, Wyoming Overview The Senior Benefit Configuration Analyst is responsible for the analysis, design, build, and validation of complex benefit configurations within the QNXT platform to support accurate claims adjudication and compliance. This role works closely with Product, Compliance, IT, Network and Claim's teams to ensure benefit plans are implemented accurately, timely, and in accordance with regulatory and contractual requirements. The senior analyst serves as a business and technical expert in QNXT benefit build and plays a key role in supporting new plan implementations, annual updates, and ongoing configuration maintenance. Key Responsibilities: • Analyze benefit plan documentation (e.g., EOCs, SOBs, ) and translate into QNXT configuration requirements. • Build and configure new and updated benefits in QNXT, including Product, Plan, Service Codes, Copay/Coinsurance, Accumulators, Limits, and Authorization rules. • Use QNXT Configuration Management Tool (CMT) and QNXT Configuration Console Suite (QCS) to manage configuration packages and perform impact analysis. • Execute back-end data validations using SQL to ensure configuration accuracy and resolve complex issues. • Participate in end-to-end testing (UAT) of benefit builds and coordinate defect resolution with QA and claims teams. • Support annual benefit configuration activities such as Medicare, Medicaid contract updates, or Exchange plan changes. • Serve as a subject matter expert (SME) for benefit build logic, configuration architecture, and claims-related business rules. • Document configuration logic and maintain version-controlled artifacts for audit and compliance purposes. • Provide mentorship and support to junior configuration analysts and assist in training initiatives. • Collaborate with cross-functional teams during product launches, regulatory changes, or system upgrades. Education Minimum 6 years of experience, which includes 2 years of directly related experience in lieu of a bachelor's degree required. Or Bachelor's degree in healthcare administration, Information Systems, or related field with 4 years of progressive, relevant professional experience required Certification/Licensure No specific certification or licensure requirements Experience Required to have hands-on benefit configuration experience, preferably in a managed care or health plan environment. Required to have a strong working knowledge of QNXT system architecture, including configuration tables, benefit logic, and claims integration. Required to have strong understanding of regulatory requirements across Medicare, Medicaid, ACA, and Commercial plans. Required to have excellent analytical, organizational, and problem-solving skills, strong written and verbal communication including technical documentation. Excellent interpersonal skills and team oriented. Preferred Qualifications Proficiency in Microsoft SQL Server (T-SQL) for data validation and troubleshooting. Experience with CMT and QCS tools for version management, configuration migrations, and build monitoring. Familiarity with implementation methodologies for new products or market launches. Knowledge of healthcare claims lifecycle, pricing, and accumulators. Lean Six Sigma or process improvement background is a plus. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $ 69,867.20 - $ 116,438.40. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
03/13/2026
Full time
City/State Richmond, VA Work Shift Multiple shifts available Overview: Sentara is hiring a Senior Benefit Configuration Analyst! No Degree required! This position is fully remote! Candidates must have a current residence in one of the following states or be willing to relocate: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington State, West Virginia, Wisconsin, Wyoming Overview The Senior Benefit Configuration Analyst is responsible for the analysis, design, build, and validation of complex benefit configurations within the QNXT platform to support accurate claims adjudication and compliance. This role works closely with Product, Compliance, IT, Network and Claim's teams to ensure benefit plans are implemented accurately, timely, and in accordance with regulatory and contractual requirements. The senior analyst serves as a business and technical expert in QNXT benefit build and plays a key role in supporting new plan implementations, annual updates, and ongoing configuration maintenance. Key Responsibilities: • Analyze benefit plan documentation (e.g., EOCs, SOBs, ) and translate into QNXT configuration requirements. • Build and configure new and updated benefits in QNXT, including Product, Plan, Service Codes, Copay/Coinsurance, Accumulators, Limits, and Authorization rules. • Use QNXT Configuration Management Tool (CMT) and QNXT Configuration Console Suite (QCS) to manage configuration packages and perform impact analysis. • Execute back-end data validations using SQL to ensure configuration accuracy and resolve complex issues. • Participate in end-to-end testing (UAT) of benefit builds and coordinate defect resolution with QA and claims teams. • Support annual benefit configuration activities such as Medicare, Medicaid contract updates, or Exchange plan changes. • Serve as a subject matter expert (SME) for benefit build logic, configuration architecture, and claims-related business rules. • Document configuration logic and maintain version-controlled artifacts for audit and compliance purposes. • Provide mentorship and support to junior configuration analysts and assist in training initiatives. • Collaborate with cross-functional teams during product launches, regulatory changes, or system upgrades. Education Minimum 6 years of experience, which includes 2 years of directly related experience in lieu of a bachelor's degree required. Or Bachelor's degree in healthcare administration, Information Systems, or related field with 4 years of progressive, relevant professional experience required Certification/Licensure No specific certification or licensure requirements Experience Required to have hands-on benefit configuration experience, preferably in a managed care or health plan environment. Required to have a strong working knowledge of QNXT system architecture, including configuration tables, benefit logic, and claims integration. Required to have strong understanding of regulatory requirements across Medicare, Medicaid, ACA, and Commercial plans. Required to have excellent analytical, organizational, and problem-solving skills, strong written and verbal communication including technical documentation. Excellent interpersonal skills and team oriented. Preferred Qualifications Proficiency in Microsoft SQL Server (T-SQL) for data validation and troubleshooting. Experience with CMT and QCS tools for version management, configuration migrations, and build monitoring. Familiarity with implementation methodologies for new products or market launches. Knowledge of healthcare claims lifecycle, pricing, and accumulators. Lean Six Sigma or process improvement background is a plus. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $ 69,867.20 - $ 116,438.40. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring for a Cybersecurity Analyst! This position is fully remote! Overview Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported. An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include: • Works independently with general supervision. • Problems faced are difficult but typically not complex. • May influence others within the job area through explanation of facts, policies, and practices. Position Summary: Our Cybersecurity Analyst role specializes in Security Orchestration Automation & Response (SOAR), Incident Response, Endpoint Detection & Response (EDR), and Security Information and Event Management (SIEM). In this critical role, you will help protect sensitive patient and organizational data by proactively detecting, analyzing, and responding to cybersecurity threats, leading the development and implementation of a customized SOAR solution to automate and streamline security operations, while ensuring compliance with HIPAA and healthcare regulations. This position requires participation in a 24/7 on-call rotation to respond promptly to security incidents. Key Responsibilities: Design, develop, and maintain a customized SOAR solution that automates incident detection, analysis, triage, containment, and reporting. Collaborate with stakeholders to identify repetitive security tasks suitable for SOAR automation, improving efficiency and consistency in security operations. Integrate SOAR workflows with existing EDR, SIEM, and other critical platforms to enhance visibility and rapid response capabilities. Continuously tune SOAR playbooks to adapt to emerging threats, regulatory changes, or improvements in threat intelligence. Monitor all platforms for security incidents, leveraging SOAR for rapid, orchestrated response. Lead and support incident response efforts-from identification and analysis to containment, eradication, and recovery-with a focus on safeguarding Protected Health Information (PHI) and ensuring minimal impact to patient care. Analyze logs, forensic data, and network traffic across a complex healthcare IT environment. Develop and tune SIEM correlation rules, alerts, and integrated SOAR workflows to detect and respond to threats. Serve as part of a 24/7 on-call rotation, responding rapidly to incidents and escalations as they arise, including after-hours and weekends. Ensure incident handling and SOAR-driven automation align with HIPAA and all relevant regulations; participate in incident debriefs and continuous improvement initiatives. Collaborate with clinical, IT, compliance, and third-party vendors to assess risk and remediate vulnerabilities across critical systems and devices. Document incident response and SOAR automation actions in detail, maintaining records for legal, compliance, and audit purposes. Participate in healthcare-specific threat hunting, vulnerability assessments, and security exercises to strengthen organizational resilience. Maintain current knowledge of emerging cyber threats, SOAR technologies, vulnerabilities, and regulatory changes that could impact healthcare operations. Required Skills and Qualifications: Bachelor's degree in Cybersecurity, Computer Science, IT, or a related field; or equivalent experience. 3+ years of experience in a SOC, incident response, health IT cybersecurity, or SOAR engineering role. Excellent proficiency in Python Proven experience with SOAR implementation, EDR tools, and SIEM solutions, with preference for healthcare environments. Familiarity with HIPAA and healthcare risk management practices. Strong communication, teamwork, and documentation skills; able to communicate effectively with technical and clinical stakeholders. Availability to participate in a 24/7 on-call rotation and respond to security incidents outside of standard business hours. Relevant certifications (CISSP, CEH) are preferred. Minimum Education Qualifications 3 years of relevant experience with a degree (Required) or 5+ years of relevant experience without a degree (Required) Experience in lieu of a Bachelor's Degree Certification/Licensure Relevant certifications (CISSP, CEH) are preferred. Minimum Experience Qualifications 3 to 5+ years of relevant experience We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $80,204.80 - $133,681.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Talroo-IT Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
03/13/2026
Full time
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring for a Cybersecurity Analyst! This position is fully remote! Overview Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported. An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include: • Works independently with general supervision. • Problems faced are difficult but typically not complex. • May influence others within the job area through explanation of facts, policies, and practices. Position Summary: Our Cybersecurity Analyst role specializes in Security Orchestration Automation & Response (SOAR), Incident Response, Endpoint Detection & Response (EDR), and Security Information and Event Management (SIEM). In this critical role, you will help protect sensitive patient and organizational data by proactively detecting, analyzing, and responding to cybersecurity threats, leading the development and implementation of a customized SOAR solution to automate and streamline security operations, while ensuring compliance with HIPAA and healthcare regulations. This position requires participation in a 24/7 on-call rotation to respond promptly to security incidents. Key Responsibilities: Design, develop, and maintain a customized SOAR solution that automates incident detection, analysis, triage, containment, and reporting. Collaborate with stakeholders to identify repetitive security tasks suitable for SOAR automation, improving efficiency and consistency in security operations. Integrate SOAR workflows with existing EDR, SIEM, and other critical platforms to enhance visibility and rapid response capabilities. Continuously tune SOAR playbooks to adapt to emerging threats, regulatory changes, or improvements in threat intelligence. Monitor all platforms for security incidents, leveraging SOAR for rapid, orchestrated response. Lead and support incident response efforts-from identification and analysis to containment, eradication, and recovery-with a focus on safeguarding Protected Health Information (PHI) and ensuring minimal impact to patient care. Analyze logs, forensic data, and network traffic across a complex healthcare IT environment. Develop and tune SIEM correlation rules, alerts, and integrated SOAR workflows to detect and respond to threats. Serve as part of a 24/7 on-call rotation, responding rapidly to incidents and escalations as they arise, including after-hours and weekends. Ensure incident handling and SOAR-driven automation align with HIPAA and all relevant regulations; participate in incident debriefs and continuous improvement initiatives. Collaborate with clinical, IT, compliance, and third-party vendors to assess risk and remediate vulnerabilities across critical systems and devices. Document incident response and SOAR automation actions in detail, maintaining records for legal, compliance, and audit purposes. Participate in healthcare-specific threat hunting, vulnerability assessments, and security exercises to strengthen organizational resilience. Maintain current knowledge of emerging cyber threats, SOAR technologies, vulnerabilities, and regulatory changes that could impact healthcare operations. Required Skills and Qualifications: Bachelor's degree in Cybersecurity, Computer Science, IT, or a related field; or equivalent experience. 3+ years of experience in a SOC, incident response, health IT cybersecurity, or SOAR engineering role. Excellent proficiency in Python Proven experience with SOAR implementation, EDR tools, and SIEM solutions, with preference for healthcare environments. Familiarity with HIPAA and healthcare risk management practices. Strong communication, teamwork, and documentation skills; able to communicate effectively with technical and clinical stakeholders. Availability to participate in a 24/7 on-call rotation and respond to security incidents outside of standard business hours. Relevant certifications (CISSP, CEH) are preferred. Minimum Education Qualifications 3 years of relevant experience with a degree (Required) or 5+ years of relevant experience without a degree (Required) Experience in lieu of a Bachelor's Degree Certification/Licensure Relevant certifications (CISSP, CEH) are preferred. Minimum Experience Qualifications 3 to 5+ years of relevant experience We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $80,204.80 - $133,681.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Talroo-IT Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Senior Data Governance Analyst! This position is fully remote! Overview Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported. Education 5+ years of relevant experience with a degree (Required) or 7+ years of relevant experience without a degree(Required) Experience in lieu of Bachelor's Degree Certification/Licensure No specific certification or licensure requirements Experience 5 to 7 years of relevant experience Experience in d ata governance practices; business analysis; project management; metadata management; data catalog management; data stewardship management; data policy & standards management; business process flow management; data mapping; process improvement techniques; data exploration & visualization techniques; analytic programming; database management, including the role of master data management, data quality, ETL, storage, processing, and cloud computing. Data governance experience with electronic medical record systems, billing systems, claims & member processing systems, and strategic and financial systems. Business acumen around basic finance, accounting, operations, management & marketing for health systems, including healthcare & health plans. Talroo-IT Data Governance We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $91,416.00 - $152,380.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
03/13/2026
Full time
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Senior Data Governance Analyst! This position is fully remote! Overview Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported. Education 5+ years of relevant experience with a degree (Required) or 7+ years of relevant experience without a degree(Required) Experience in lieu of Bachelor's Degree Certification/Licensure No specific certification or licensure requirements Experience 5 to 7 years of relevant experience Experience in d ata governance practices; business analysis; project management; metadata management; data catalog management; data stewardship management; data policy & standards management; business process flow management; data mapping; process improvement techniques; data exploration & visualization techniques; analytic programming; database management, including the role of master data management, data quality, ETL, storage, processing, and cloud computing. Data governance experience with electronic medical record systems, billing systems, claims & member processing systems, and strategic and financial systems. Business acumen around basic finance, accounting, operations, management & marketing for health systems, including healthcare & health plans. Talroo-IT Data Governance We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $91,416.00 - $152,380.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Local Government Federal Credit Union
Raleigh, North Carolina
Description: CIVIC CULTURE Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION As a critical and senior member of the Information Security team, the Senior Cyber Security Analyst works closely with the management, business units, enterprise applications and infrastructure teams to ensure network availability, network/system security and data security for the credit union. The position will provide coverage, at times, for some systems administration duties. This position supports the Information Security practice within the credit union by providing 2nd and 3rd tier support related to security and identity related incidents and requests. A primary function of this role is to process incoming work tickets, triaging, resolving and redirecting them as necessary. NORMAL DAY-TO-DAY WORK 1. Lead ongoing analysis of security tools and evaluate available technology capabilities against the security needs of the credit union. 2. Provide daily data displaying the overall security coverage for specific platforms which shall be reported in appropriate manner. 3. Provide network defense system architecture, installation and configuration support by identifying, developing and facilitating implementation of initiatives and programs designed to enhance the security of the credit union's network and data assets. 4. Ensure network security access and protect against unauthorized access, modification, or destruction of data that are critical to enable achievement of information security program goals and objectives. 5. Reviews, develops, tests, and implements security plans, products, and control techniques as well document security policies and procedures. 6. Draft and update existing documentation to include tactics, techniques and standard operating procedures and security controls for all hardware/software used on the network. 7. Provide technical expertise in development and support of Information Security and operational activities, processes, and tools for protecting technology-based information. 8. Assist with enterprise-wide establishment, and maintenance of data, security-related infrastructure, applications, and processes. 9. Lead response and investigation efforts in cyber security incidents and design corrective actions. 10. Perform software security analysis during software approval processes for the credit union and provide recommendations accordingly. 11. Review, respond to and work to mitigate findings from internal and external penetration tests and audits. 12. Leverage prior security knowledge and experience to address and adapt to emerging technologies and threats. 13. Works with Enterprise Applications and Enterprise Architecture teams to design security services and recommend security architecture improvements. 14. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve. JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. 1. 7-9 years general Information Technology experience working in a mid-size to enterprise environment. 2. 3-5 years advanced Cyber Security experience required, including knowledge of security assessment and penetration testing methodology. 3. Solid experience working with security technologies including firewalls, IPS/IDS, NAC, EDR, proxies, and other products to secure network borders. 4. Advanced knowledge of network monitoring, SEIM, and incident response/threat hunting tools. 5. Ability to function in a business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. 6. Ability to lift a minimum of 25 lbs. (file boxes, computer printer). 7. Travel required on occasion. Here are a few qualities we'd LIKE for you to have to make you more suited for this position. 1. Bachelor's degree in information technology or other engineering or technical discipline. 2. CEH, GWAPT, GPEN, OSCP, GSEC, GCIH, GMON, GCWN, GCIA and/or GSE certificates. 3. Experience interpreting and implementing cyber security regulations. 4. Advanced knowledge of network administration and engineering. 5. Strong experience with digital forensics on host or network from malware perspective. 6. Ability to identify anomalous behavior on network and/or endpoint devices. 7. Experience with Security Orchestration Automation and Response (SOAR) solutions. 8. Experience with processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data. CONTACT US If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources 3600 Wake Forest Road, Raleigh, NC 27609 Requirements: PI32d9914ad8d1-8288
03/12/2026
Full time
Description: CIVIC CULTURE Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION As a critical and senior member of the Information Security team, the Senior Cyber Security Analyst works closely with the management, business units, enterprise applications and infrastructure teams to ensure network availability, network/system security and data security for the credit union. The position will provide coverage, at times, for some systems administration duties. This position supports the Information Security practice within the credit union by providing 2nd and 3rd tier support related to security and identity related incidents and requests. A primary function of this role is to process incoming work tickets, triaging, resolving and redirecting them as necessary. NORMAL DAY-TO-DAY WORK 1. Lead ongoing analysis of security tools and evaluate available technology capabilities against the security needs of the credit union. 2. Provide daily data displaying the overall security coverage for specific platforms which shall be reported in appropriate manner. 3. Provide network defense system architecture, installation and configuration support by identifying, developing and facilitating implementation of initiatives and programs designed to enhance the security of the credit union's network and data assets. 4. Ensure network security access and protect against unauthorized access, modification, or destruction of data that are critical to enable achievement of information security program goals and objectives. 5. Reviews, develops, tests, and implements security plans, products, and control techniques as well document security policies and procedures. 6. Draft and update existing documentation to include tactics, techniques and standard operating procedures and security controls for all hardware/software used on the network. 7. Provide technical expertise in development and support of Information Security and operational activities, processes, and tools for protecting technology-based information. 8. Assist with enterprise-wide establishment, and maintenance of data, security-related infrastructure, applications, and processes. 9. Lead response and investigation efforts in cyber security incidents and design corrective actions. 10. Perform software security analysis during software approval processes for the credit union and provide recommendations accordingly. 11. Review, respond to and work to mitigate findings from internal and external penetration tests and audits. 12. Leverage prior security knowledge and experience to address and adapt to emerging technologies and threats. 13. Works with Enterprise Applications and Enterprise Architecture teams to design security services and recommend security architecture improvements. 14. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve. JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. 1. 7-9 years general Information Technology experience working in a mid-size to enterprise environment. 2. 3-5 years advanced Cyber Security experience required, including knowledge of security assessment and penetration testing methodology. 3. Solid experience working with security technologies including firewalls, IPS/IDS, NAC, EDR, proxies, and other products to secure network borders. 4. Advanced knowledge of network monitoring, SEIM, and incident response/threat hunting tools. 5. Ability to function in a business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. 6. Ability to lift a minimum of 25 lbs. (file boxes, computer printer). 7. Travel required on occasion. Here are a few qualities we'd LIKE for you to have to make you more suited for this position. 1. Bachelor's degree in information technology or other engineering or technical discipline. 2. CEH, GWAPT, GPEN, OSCP, GSEC, GCIH, GMON, GCWN, GCIA and/or GSE certificates. 3. Experience interpreting and implementing cyber security regulations. 4. Advanced knowledge of network administration and engineering. 5. Strong experience with digital forensics on host or network from malware perspective. 6. Ability to identify anomalous behavior on network and/or endpoint devices. 7. Experience with Security Orchestration Automation and Response (SOAR) solutions. 8. Experience with processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data. CONTACT US If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources 3600 Wake Forest Road, Raleigh, NC 27609 Requirements: PI32d9914ad8d1-8288
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/11/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/11/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/11/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/11/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
03/11/2026
Full time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
03/11/2026
Full time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Date Posted: 2026-03-03 Country: United States of America Location: US-AL-HUNTSVILLE-1220-CUST 1220 Redstone Gateway S RESTONE (External Site) Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required on day 1 At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Integrated Solutions, Modeling, and Architecture (ISMA) directorate assesses, develops, and evaluates solution architectures for our customers' largest, most complex challenges across all the operational domains. In the Operations and Mission Analysis Department you'll be part of a special team that analyzes the world's most challenging threats and helps define new capabilities to counter them, pushing the boundaries of innovation, and leading the industry in operational modeling and simulation using our purpose-built software. Raytheon's Huntsville Operations Research Team is currently seeking a Senior Systems Engineer / Operations Research Analyst. This is an onsite role in Huntsville, AL. What You Will Do Support the design, development, and application of medium-fidelity digital simulation software in advanced technical computing environments. Contribute to system modeling, mission and engagement-level simulation, and data analysis to assess system performance, effectiveness, and survivability across operational scenarios. Develop and implement analytical approaches to support mission trade studies, performance evaluations, and system design decisions, ensuring alignment with defined requirements. Provide modeling and analysis support across the product lifecycle, including early concept development, system maturation, and new business activities. Collaborate within cross-functional teams, integrating inputs from programs, customers, and subject matter experts to generate defensible data that informs technical and programmatic decisions. Qualifications You Must Have Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 2 years of prior relevant experience. This position requires a combination of education and work experience, including these options: Experience using C/C++. Experience using numerical computing environments, e.g., JMP, MATLAB, or Excel The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Qualifications We Prefer Master's degree in operations research, Computer Engineering, Computer Science, Physics, Electrical Engineering, Industrial Engineering, or Math preferred Experience with statistical and data analysis and commercial data analysis software packages Experience creating time-based models and simulations (not CAD/solid modeling) Military Operations Analysis, wargaming, Modeling & Simulation experience in the defense industry, and/or data analysis & visualization. Experience using Linux computing environments Experience in Software requirements development, design, integration, and test Experience communicating and interacting with government counterparts What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! Remote: This position currently is designated as remote. Employees who are working in remote roles will work primarily offsite (from home) but may be expected to travel to the site location as needed. The successful candidate for this role will be required to reside and work from one of the 50 U.S. states (excluding U.S. territories). As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
03/11/2026
Full time
Date Posted: 2026-03-03 Country: United States of America Location: US-AL-HUNTSVILLE-1220-CUST 1220 Redstone Gateway S RESTONE (External Site) Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required on day 1 At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Integrated Solutions, Modeling, and Architecture (ISMA) directorate assesses, develops, and evaluates solution architectures for our customers' largest, most complex challenges across all the operational domains. In the Operations and Mission Analysis Department you'll be part of a special team that analyzes the world's most challenging threats and helps define new capabilities to counter them, pushing the boundaries of innovation, and leading the industry in operational modeling and simulation using our purpose-built software. Raytheon's Huntsville Operations Research Team is currently seeking a Senior Systems Engineer / Operations Research Analyst. This is an onsite role in Huntsville, AL. What You Will Do Support the design, development, and application of medium-fidelity digital simulation software in advanced technical computing environments. Contribute to system modeling, mission and engagement-level simulation, and data analysis to assess system performance, effectiveness, and survivability across operational scenarios. Develop and implement analytical approaches to support mission trade studies, performance evaluations, and system design decisions, ensuring alignment with defined requirements. Provide modeling and analysis support across the product lifecycle, including early concept development, system maturation, and new business activities. Collaborate within cross-functional teams, integrating inputs from programs, customers, and subject matter experts to generate defensible data that informs technical and programmatic decisions. Qualifications You Must Have Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 2 years of prior relevant experience. This position requires a combination of education and work experience, including these options: Experience using C/C++. Experience using numerical computing environments, e.g., JMP, MATLAB, or Excel The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Qualifications We Prefer Master's degree in operations research, Computer Engineering, Computer Science, Physics, Electrical Engineering, Industrial Engineering, or Math preferred Experience with statistical and data analysis and commercial data analysis software packages Experience creating time-based models and simulations (not CAD/solid modeling) Military Operations Analysis, wargaming, Modeling & Simulation experience in the defense industry, and/or data analysis & visualization. Experience using Linux computing environments Experience in Software requirements development, design, integration, and test Experience communicating and interacting with government counterparts What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! Remote: This position currently is designated as remote. Employees who are working in remote roles will work primarily offsite (from home) but may be expected to travel to the site location as needed. The successful candidate for this role will be required to reside and work from one of the 50 U.S. states (excluding U.S. territories). As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
Company Overview: Integrated Data Services (IDS) is a leading provider of custom software products and Government financial management services. IDS was founded in 1997 in El Segundo, CA, and since that time has seen tremendous growth and success. Currently IDS has offices supporting customers nationwide. By providing customers with fast, efficient and reliable information systems and support services, IDS has become a preferred provider of financial and programmatic systems, services, and solutions across a wide variety of government agencies. Position Description: IDS is currently searching for a Business Analyst with experience in Department of Defense (DoD) financial management processes, government financial and accounting systems, acquisition and budgeting processes, and relational databases to provide support and training on-site to a government customer. Responsibilities include, but are not limited to, the following: Act as a financial and technical consultant for a DoD program management and financial management system Provide expertise in government finance Assist customers in properly structuring financial data Perform reconciliation between several systems Perform daily review of forecasts and accounting data Otherwise support a government financial office Knowledge and Skills: This position requires a minimum of five (5) years of government acquisition, finance or financial management, program management or related experience within a DoD organization. Comprehensive Cost and Requirement System (CCaR) experience and/or certification is preferred. Previous space experience may be required. Education and Work Experience: This position requires a minimum of a Bachelor's degree in business management, engineering, computer science, mathematics, economics or other related discipline. Experience in lieu of education may be considered if the individual has seven (7) or more years of equivalent technical training or work/military experience. Physical & Mental Qualifications: Must be able to sit, type, hear, see, and speak for extended periods of time. Must consistently work and type on a computer for prolonged periods of time. Must be able to communicate accurate information and ideas so others will understand. Must be able to lift/carry at least 15 lbs. May be required to move about inside an office to access file cabinets, office supplies, etc. Security Clearance: Applicants selected for employment will be subject to a Federal background investigation and must meet additional eligibility requirements for access to classified information or materials. Travel: Some travel may be required. Hours: Normal work schedule hours may vary, Monday through Friday. May be required to work additional hours and/or weekends, as needed, to meet deadlines or to fulfill travel obligations. Salary Range: $70,000 - $115,000 per year The estimated salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. The disclosed salary range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. When determining an applicants compensation, various factors are taken into consideration including, but not limited to: geographic location, relevant prior work experience, relevant training, special skills/competencies, education, clearance, licenses/certifications, labor categories/contract rates and other business needs. IDS offers a robust benefits package including employer paid health, dental, vision, disability, AD&D and life insurance plans for eligible employees. IDS also offers a variety of elective plans to eligible employees including flexible spending accounts, voluntary life insurance and supplemental insurance plans. Benefits become effective the first of the month following the start date of employment unless starting on the 1st of the month, in which case benefits are effective immediately upon the eligible employees start date. IDS offers eligible employees eleven (11) paid holidays, generous PTO accruals starting at three (3) weeks per year, as well as a 401(k) safe harbor contribution upon eligibility. IDS also offers generous employee referral bonuses. IDS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regards to age (40 and over), color, physical or mental disability, gender identity or expression, genetic information (including family medical history), national origin or ancestry, race, religion, sex, pregnancy (including childbirth and related medical conditions), sexual orientation, citizenship status, veteran status, uniformed service member status, or any other characteristic protected by federal, state, or local law. IDS participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit A submission of a resume is an expression of interest and not considered an application. For more information, visit . U.S. citizenship is required; H1-B visas and other visas are not being sponsored. Relocation expenses are NOT compensated. All jobs are employer paid; no fees to candidates. Third parties or agencies inquiries are not being accepted.
03/10/2026
Full time
Company Overview: Integrated Data Services (IDS) is a leading provider of custom software products and Government financial management services. IDS was founded in 1997 in El Segundo, CA, and since that time has seen tremendous growth and success. Currently IDS has offices supporting customers nationwide. By providing customers with fast, efficient and reliable information systems and support services, IDS has become a preferred provider of financial and programmatic systems, services, and solutions across a wide variety of government agencies. Position Description: IDS is currently searching for a Business Analyst with experience in Department of Defense (DoD) financial management processes, government financial and accounting systems, acquisition and budgeting processes, and relational databases to provide support and training on-site to a government customer. Responsibilities include, but are not limited to, the following: Act as a financial and technical consultant for a DoD program management and financial management system Provide expertise in government finance Assist customers in properly structuring financial data Perform reconciliation between several systems Perform daily review of forecasts and accounting data Otherwise support a government financial office Knowledge and Skills: This position requires a minimum of five (5) years of government acquisition, finance or financial management, program management or related experience within a DoD organization. Comprehensive Cost and Requirement System (CCaR) experience and/or certification is preferred. Previous space experience may be required. Education and Work Experience: This position requires a minimum of a Bachelor's degree in business management, engineering, computer science, mathematics, economics or other related discipline. Experience in lieu of education may be considered if the individual has seven (7) or more years of equivalent technical training or work/military experience. Physical & Mental Qualifications: Must be able to sit, type, hear, see, and speak for extended periods of time. Must consistently work and type on a computer for prolonged periods of time. Must be able to communicate accurate information and ideas so others will understand. Must be able to lift/carry at least 15 lbs. May be required to move about inside an office to access file cabinets, office supplies, etc. Security Clearance: Applicants selected for employment will be subject to a Federal background investigation and must meet additional eligibility requirements for access to classified information or materials. Travel: Some travel may be required. Hours: Normal work schedule hours may vary, Monday through Friday. May be required to work additional hours and/or weekends, as needed, to meet deadlines or to fulfill travel obligations. Salary Range: $70,000 - $115,000 per year The estimated salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. The disclosed salary range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. When determining an applicants compensation, various factors are taken into consideration including, but not limited to: geographic location, relevant prior work experience, relevant training, special skills/competencies, education, clearance, licenses/certifications, labor categories/contract rates and other business needs. IDS offers a robust benefits package including employer paid health, dental, vision, disability, AD&D and life insurance plans for eligible employees. IDS also offers a variety of elective plans to eligible employees including flexible spending accounts, voluntary life insurance and supplemental insurance plans. Benefits become effective the first of the month following the start date of employment unless starting on the 1st of the month, in which case benefits are effective immediately upon the eligible employees start date. IDS offers eligible employees eleven (11) paid holidays, generous PTO accruals starting at three (3) weeks per year, as well as a 401(k) safe harbor contribution upon eligibility. IDS also offers generous employee referral bonuses. IDS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regards to age (40 and over), color, physical or mental disability, gender identity or expression, genetic information (including family medical history), national origin or ancestry, race, religion, sex, pregnancy (including childbirth and related medical conditions), sexual orientation, citizenship status, veteran status, uniformed service member status, or any other characteristic protected by federal, state, or local law. IDS participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit A submission of a resume is an expression of interest and not considered an application. For more information, visit . U.S. citizenship is required; H1-B visas and other visas are not being sponsored. Relocation expenses are NOT compensated. All jobs are employer paid; no fees to candidates. Third parties or agencies inquiries are not being accepted.
We are seeking an Oracle Technical Lead living within 90 miles of Sacramento for a Hybrid position(two days/wk in the office) with our Sacramento, California client. This role requires a candidate to drive the program vision, lead & be directly involved in delivering Oracle technical solutions and assume team leadership responsibilities. As a Data Management Consultant, you will be driving the program vision of an Enterprise Data Warehouse initiative. As an Oracle Technical Lead, you will spearhead technical Oracle implementations, lead project teams, and serve as the primary technical expert for our Oracle-based solutions. This senior-level position requires a blend of technical expertise, leadership skills, and client-facing experience. Key Responsibilities: Lead and execute complex Oracle implementations for public sector clientsOversee and mentor teams of data professionals, ensuring high-quality deliverablesProvide strategic consulting on data management best practices and governanceDrive client satisfaction through effective communication and solution deliveryIdentify and propose process improvements, automation opportunities, and new technologiesEngage with client executives to drive value-based solution discussionsContribute to business development efforts and proposal creationDemonstrate thought leadership in data management and team integrationDevelops Requirements SpecificationsDevelops Design SpecificationsPerforms data analysis/predictive data modelingMentors and educates team members on best practices and industry Required abilities: Senior, hands-on data warehousing lead with strong communication skills.Ability to lead and fill in for EDW team members whose roles include data modeler, database administrator / data warehouse administrator, business systems analyst (BSA) / project manager, and BI Dashboard analyst.Strong ability to articulate data modeling, data warehousing and cloud principles and gather requirements from non-technical business stakeholdersExcellent presentation skills to different (business and technical) audiences, ranging from senior-level leadership to operational staff with no supervisionAbility to translate business and functional requirements into technical requirements for technical team members.Candidate needs to be able to demonstrate direct hands-on recent practical experience in the areas identified with specific examples. Requirements: 10+ years of experience in data management systems, with at least 5 years of focus on Oracle database and data warehousing technologies5+ years in consulting or senior leadership roles2+ years hands on experience with Oracle Cloud Infrastructure5 years of hands-on experience with Oracle ETL tools5 years of hands-on experience with Oracle database development, proficient in PL/SQLExpert-level proficiency in Oracle Data Warehousing with at least 2 years' experience in Oracle Autonomous Data Warehouse installed in an Oracle Cloud Infrastructure (OCI) environmentProven track record in designing and implementing Oracle data warehouse solutions using industry best practicesExperience in data management practice assessments and architecture documentationExpertise in data backup, recovery, and disaster planningStrong executive presentation and communication skillsAt least 2 years' experience working on Star, Snowflake, and/or Hybrid schemas Preferred: Bachelor's degree in Computer Science, Information Systems, or related fieldOracle Cloud Infrastructure (OCI) certification at the Associate levelOracle Database SQL Certified AssociateOracle Database certifications in administrationPublic sector experience, especially in transportation or healthcare domainsRelevant industry certifications (e.g., Oracle database/data warehouse, Oracle cloud platforms, information governance)Multi-domain project experience solving complex data problems Proven consulting experience with a focus on client engagement
03/10/2026
Full time
We are seeking an Oracle Technical Lead living within 90 miles of Sacramento for a Hybrid position(two days/wk in the office) with our Sacramento, California client. This role requires a candidate to drive the program vision, lead & be directly involved in delivering Oracle technical solutions and assume team leadership responsibilities. As a Data Management Consultant, you will be driving the program vision of an Enterprise Data Warehouse initiative. As an Oracle Technical Lead, you will spearhead technical Oracle implementations, lead project teams, and serve as the primary technical expert for our Oracle-based solutions. This senior-level position requires a blend of technical expertise, leadership skills, and client-facing experience. Key Responsibilities: Lead and execute complex Oracle implementations for public sector clientsOversee and mentor teams of data professionals, ensuring high-quality deliverablesProvide strategic consulting on data management best practices and governanceDrive client satisfaction through effective communication and solution deliveryIdentify and propose process improvements, automation opportunities, and new technologiesEngage with client executives to drive value-based solution discussionsContribute to business development efforts and proposal creationDemonstrate thought leadership in data management and team integrationDevelops Requirements SpecificationsDevelops Design SpecificationsPerforms data analysis/predictive data modelingMentors and educates team members on best practices and industry Required abilities: Senior, hands-on data warehousing lead with strong communication skills.Ability to lead and fill in for EDW team members whose roles include data modeler, database administrator / data warehouse administrator, business systems analyst (BSA) / project manager, and BI Dashboard analyst.Strong ability to articulate data modeling, data warehousing and cloud principles and gather requirements from non-technical business stakeholdersExcellent presentation skills to different (business and technical) audiences, ranging from senior-level leadership to operational staff with no supervisionAbility to translate business and functional requirements into technical requirements for technical team members.Candidate needs to be able to demonstrate direct hands-on recent practical experience in the areas identified with specific examples. Requirements: 10+ years of experience in data management systems, with at least 5 years of focus on Oracle database and data warehousing technologies5+ years in consulting or senior leadership roles2+ years hands on experience with Oracle Cloud Infrastructure5 years of hands-on experience with Oracle ETL tools5 years of hands-on experience with Oracle database development, proficient in PL/SQLExpert-level proficiency in Oracle Data Warehousing with at least 2 years' experience in Oracle Autonomous Data Warehouse installed in an Oracle Cloud Infrastructure (OCI) environmentProven track record in designing and implementing Oracle data warehouse solutions using industry best practicesExperience in data management practice assessments and architecture documentationExpertise in data backup, recovery, and disaster planningStrong executive presentation and communication skillsAt least 2 years' experience working on Star, Snowflake, and/or Hybrid schemas Preferred: Bachelor's degree in Computer Science, Information Systems, or related fieldOracle Cloud Infrastructure (OCI) certification at the Associate levelOracle Database SQL Certified AssociateOracle Database certifications in administrationPublic sector experience, especially in transportation or healthcare domainsRelevant industry certifications (e.g., Oracle database/data warehouse, Oracle cloud platforms, information governance)Multi-domain project experience solving complex data problems Proven consulting experience with a focus on client engagement
Title: Sr Salesforce Developer / Architect Duration: 9-12 month contract Location: Hybrid- Phoenix, AZ (Local Arizona candidates only) Pay Rate: Upto $63/hr on W2 OR $69/hr on C2C (All inclusive / no benefits) Job Description: Required Skills A minimum of five (5) years of experience as lead developer on one or more Salesforce implementations. Bachelor's degree in Computer or related field Salesforce, MuleSoft, Microsoft SQL, Oracle experience The Application Developer's primary responsibilities will be to focus on ensuring the development of quality software using best practices architecture, coding practice and development processes on a day-to-day basis. This position will work with Business Analyst and functional users to determine functional requirements and provides customization, maintenance and updates as needed. Additionally, will also participate with cross-functional teams to establish and support the application development and test environments to meet client's requirements. As a Salesforce developer, will identify, design, and deploy technology and process solutions establishing key business capabilities and operational improvements for the client. A hybrid work schedule (some work in the office and some work from home) is available for this position. The person in this position will be responsible for: Creating, designing, implementing, and maintaining applications associated with the client's mission on multiple platforms including but not limited to: Salesforce, MuleSoft, Microsoft SQL, Oracle. Performs deep dive analysis, and reverse engineering of existing code banks to apply fixes and develop changes to applications on the platforms mentioned above. Participating in project teams involved in the planning, design, development, and implementation of new applications. Ensuring existing interfaces and programs comply with changes in technology directives and/or Department statues, regulations, and rules, writing technical documentation on application specifications and maintaining effective working relationships to improve the systems of the agency, developing and applying business knowledge in one or more functional areas. Experience with: Collaborated with business stakeholders to design and implement agency-critical solutions on the Salesforce Platform using Agile methodologies and source control to ensure best practices and versioning integrity. Ability to assess existing system and refactor and redesign in order to make a more optimal solution. Knowledge of: Proficiency in the development of Salesforce Public Sector Solutions applications and Application Programming Interfaces (API). Deep understanding of OmniStudio Solution Design and Development - OmniScripts, Data Mappers, Integration Procedures, Document Generation Advanced knowledge in the development of MuleSoft integrations. Relational database, such as Oracle, SQL Server Skill in: Establish and maintain effective working relationships within the Department, other governmental entities, private and public sectors, such as salesforce. Salesforce development, configuration and administration. Effective written and verbal communication. Detail-oriented approach to complex analysis and customer-centric problem resolution. Strong Customer service skills. Ability to: Design, code, and test applications based on user requirements and emerging technologies. Balance and organize multiple tasks to meet project deadlines. Translate complex technical and regulatory information into concise documentation and presentations for diverse audiences. Work effectively with internal teams and external stakeholders at all organizational levels. Synthesize feedback and adjust plans accordingly. Bachelor's degree in Computer Science or similar field. A minimum of five (5) years of experience as lead developer on one or more Salesforce implementations.
03/10/2026
Full time
Title: Sr Salesforce Developer / Architect Duration: 9-12 month contract Location: Hybrid- Phoenix, AZ (Local Arizona candidates only) Pay Rate: Upto $63/hr on W2 OR $69/hr on C2C (All inclusive / no benefits) Job Description: Required Skills A minimum of five (5) years of experience as lead developer on one or more Salesforce implementations. Bachelor's degree in Computer or related field Salesforce, MuleSoft, Microsoft SQL, Oracle experience The Application Developer's primary responsibilities will be to focus on ensuring the development of quality software using best practices architecture, coding practice and development processes on a day-to-day basis. This position will work with Business Analyst and functional users to determine functional requirements and provides customization, maintenance and updates as needed. Additionally, will also participate with cross-functional teams to establish and support the application development and test environments to meet client's requirements. As a Salesforce developer, will identify, design, and deploy technology and process solutions establishing key business capabilities and operational improvements for the client. A hybrid work schedule (some work in the office and some work from home) is available for this position. The person in this position will be responsible for: Creating, designing, implementing, and maintaining applications associated with the client's mission on multiple platforms including but not limited to: Salesforce, MuleSoft, Microsoft SQL, Oracle. Performs deep dive analysis, and reverse engineering of existing code banks to apply fixes and develop changes to applications on the platforms mentioned above. Participating in project teams involved in the planning, design, development, and implementation of new applications. Ensuring existing interfaces and programs comply with changes in technology directives and/or Department statues, regulations, and rules, writing technical documentation on application specifications and maintaining effective working relationships to improve the systems of the agency, developing and applying business knowledge in one or more functional areas. Experience with: Collaborated with business stakeholders to design and implement agency-critical solutions on the Salesforce Platform using Agile methodologies and source control to ensure best practices and versioning integrity. Ability to assess existing system and refactor and redesign in order to make a more optimal solution. Knowledge of: Proficiency in the development of Salesforce Public Sector Solutions applications and Application Programming Interfaces (API). Deep understanding of OmniStudio Solution Design and Development - OmniScripts, Data Mappers, Integration Procedures, Document Generation Advanced knowledge in the development of MuleSoft integrations. Relational database, such as Oracle, SQL Server Skill in: Establish and maintain effective working relationships within the Department, other governmental entities, private and public sectors, such as salesforce. Salesforce development, configuration and administration. Effective written and verbal communication. Detail-oriented approach to complex analysis and customer-centric problem resolution. Strong Customer service skills. Ability to: Design, code, and test applications based on user requirements and emerging technologies. Balance and organize multiple tasks to meet project deadlines. Translate complex technical and regulatory information into concise documentation and presentations for diverse audiences. Work effectively with internal teams and external stakeholders at all organizational levels. Synthesize feedback and adjust plans accordingly. Bachelor's degree in Computer Science or similar field. A minimum of five (5) years of experience as lead developer on one or more Salesforce implementations.
INVESTMENT MANAGEMENT GOVERNANCE OFFICE BUSINESS ANALYST WHAT IS THE OPPORTUNITY? Working within the Wealth Management division, you will be part of the team that provides oversight and guidance to City National's lines of business with a strong focus on integrated and streamlined investment management governance programs. WHAT WILL YOU DO? Build and sustain effective relationships and alliances both internally and across all lines of business and staff areas to help deliver results and to ensure applicable issues are identified, analyzed and managed appropriately. Understand interdependencies across LOBs and support groups to achieve success in supporting remediation of regulatory, internal audit, and self-identified issues. Analyze, evaluate and periodically review current risk management practices relating to RNDIP activities across the organization, including activities at network affiliates. Collaborate closely with colleagues across Risk, Compliance and Internal Audit to strengthen the control environment and enhance risk management practices. Monitor activities of the network affiliates for adherence to CNB's networking agreements and RNDIP policies and procedures Analyze and evaluate RNDIP data (e.g. Network Affiliate Continuous Monitoring Questionnaires, RNDIP sales activity dashboards, monthly reconciliation of RNDIP referral activity to systems of record, etc.), and provide insight to the practical impacts/implications to the impacted business line and/or Network Affiliate. Support development of reporting associated with RNDIP activities to appropriate governance committees. Track completion of required training for RNDIP programs across LOBs. Support execution of activities described in the RNDIP Program Procedure, including completion of annual RNDIP risk assessment summary. Support audit and examination activities. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree Minimum 3 years within or related to financial services Additional Qualifications 3+ years in a role requiring complex problem solving Investment product knowledge preferred Strong interpersonal and influencing skills - and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources Strong emerging end-to-end generalist problem solving skills, e.g., defining and deconstructing problems, prioritizing issues and analysis, structuring and building quantitative and qualitative/conceptual analyses Demonstrated ability to influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results. Proficiency with MS Excel and PowerPoint Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities. An outstanding ability to analyze problems, communicate effectively and confidently (both oral and written), work well in cross-functional teams Quick learning ability, outstanding analytical skills and a structured way of thinking, your attention to details is exceptional Operate well under stress, even faced with tight timelines for ambitious deliverables Excellent relationship and stakeholder management skills Be able to handle uncertainty well, and are able to simplify complexity WHAT'S IN IT FOR YOU? Compensation Starting base salary: $37.96 - $60.64 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
03/07/2026
Full time
INVESTMENT MANAGEMENT GOVERNANCE OFFICE BUSINESS ANALYST WHAT IS THE OPPORTUNITY? Working within the Wealth Management division, you will be part of the team that provides oversight and guidance to City National's lines of business with a strong focus on integrated and streamlined investment management governance programs. WHAT WILL YOU DO? Build and sustain effective relationships and alliances both internally and across all lines of business and staff areas to help deliver results and to ensure applicable issues are identified, analyzed and managed appropriately. Understand interdependencies across LOBs and support groups to achieve success in supporting remediation of regulatory, internal audit, and self-identified issues. Analyze, evaluate and periodically review current risk management practices relating to RNDIP activities across the organization, including activities at network affiliates. Collaborate closely with colleagues across Risk, Compliance and Internal Audit to strengthen the control environment and enhance risk management practices. Monitor activities of the network affiliates for adherence to CNB's networking agreements and RNDIP policies and procedures Analyze and evaluate RNDIP data (e.g. Network Affiliate Continuous Monitoring Questionnaires, RNDIP sales activity dashboards, monthly reconciliation of RNDIP referral activity to systems of record, etc.), and provide insight to the practical impacts/implications to the impacted business line and/or Network Affiliate. Support development of reporting associated with RNDIP activities to appropriate governance committees. Track completion of required training for RNDIP programs across LOBs. Support execution of activities described in the RNDIP Program Procedure, including completion of annual RNDIP risk assessment summary. Support audit and examination activities. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree Minimum 3 years within or related to financial services Additional Qualifications 3+ years in a role requiring complex problem solving Investment product knowledge preferred Strong interpersonal and influencing skills - and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources Strong emerging end-to-end generalist problem solving skills, e.g., defining and deconstructing problems, prioritizing issues and analysis, structuring and building quantitative and qualitative/conceptual analyses Demonstrated ability to influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results. Proficiency with MS Excel and PowerPoint Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities. An outstanding ability to analyze problems, communicate effectively and confidently (both oral and written), work well in cross-functional teams Quick learning ability, outstanding analytical skills and a structured way of thinking, your attention to details is exceptional Operate well under stress, even faced with tight timelines for ambitious deliverables Excellent relationship and stakeholder management skills Be able to handle uncertainty well, and are able to simplify complexity WHAT'S IN IT FOR YOU? Compensation Starting base salary: $37.96 - $60.64 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Position Summary: The Warehouse Management Systems (WMS) Analyst is responsible for data distribution and utilization of continuous improvement tools to aid in supporting our customers supply chain solutions in current and future operations. A Penske Logistics Analyst will work collectively as a liaison between Operations and other Penske support groups. This position will provide technical support, documenting and creating process flows, compile and deliver customer reports/metrics and error management resolution. Major Responsibilities: Responsible for providing technical support and prioritization related to system solutions. Responds to user inquiries, isolates problems, and supports implementation. Penske user and customer point of contact for review of existing system solutions and feedback/coordination of possible solutions. Ensure that system changes are accurate with limited impact. Applies established business rules for daily error management. Follow tasks/projects through to completion following project management principals Document process flows to better engage end user requirements and translate to systems development/engineering as needed Handles reoccurring tasks which may include generating daily reports, pulling relevant data from transportation/business intelligence systems and formatting data for easy interpretation Meet customer deadlines and provide required metrics/reports through data extraction Maps and documents standard operating processes and participate in process improvement teams Be able to resolve situations quickly, communicate status of problem, and work with the appropriate internal subject matter expert to resolve problems and support implementations Interacts with the customer by phone, email or in person on an as needed basis Other projects and tasks as assigned by supervisor Qualifications: 1 year comparable work experience High school diploma or equivalent required Some college preferred Fundamental understanding of transportation, supply chain and logistics concepts Strong written and oral communication skills Strong problem solving and time management skills required Ability to work effectively in a team environment Ability to work independently with minimum supervision Candidate must possess strong computer skills to include: Access, Excel, Microsoft Word Consistently demonstrates proven ability to learn and use necessary tools Ability to follows process and standard procedures Regular, predictable, full attendance is an essential function of the job Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Logistics/Supply Chain Job Family: Information Technology Address: 5415 Centerpoint Pkwy Primary Location: US-OH-Groveport Employer: Penske Logistics LLC Req ID:
03/01/2026
Full time
Position Summary: The Warehouse Management Systems (WMS) Analyst is responsible for data distribution and utilization of continuous improvement tools to aid in supporting our customers supply chain solutions in current and future operations. A Penske Logistics Analyst will work collectively as a liaison between Operations and other Penske support groups. This position will provide technical support, documenting and creating process flows, compile and deliver customer reports/metrics and error management resolution. Major Responsibilities: Responsible for providing technical support and prioritization related to system solutions. Responds to user inquiries, isolates problems, and supports implementation. Penske user and customer point of contact for review of existing system solutions and feedback/coordination of possible solutions. Ensure that system changes are accurate with limited impact. Applies established business rules for daily error management. Follow tasks/projects through to completion following project management principals Document process flows to better engage end user requirements and translate to systems development/engineering as needed Handles reoccurring tasks which may include generating daily reports, pulling relevant data from transportation/business intelligence systems and formatting data for easy interpretation Meet customer deadlines and provide required metrics/reports through data extraction Maps and documents standard operating processes and participate in process improvement teams Be able to resolve situations quickly, communicate status of problem, and work with the appropriate internal subject matter expert to resolve problems and support implementations Interacts with the customer by phone, email or in person on an as needed basis Other projects and tasks as assigned by supervisor Qualifications: 1 year comparable work experience High school diploma or equivalent required Some college preferred Fundamental understanding of transportation, supply chain and logistics concepts Strong written and oral communication skills Strong problem solving and time management skills required Ability to work effectively in a team environment Ability to work independently with minimum supervision Candidate must possess strong computer skills to include: Access, Excel, Microsoft Word Consistently demonstrates proven ability to learn and use necessary tools Ability to follows process and standard procedures Regular, predictable, full attendance is an essential function of the job Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Logistics/Supply Chain Job Family: Information Technology Address: 5415 Centerpoint Pkwy Primary Location: US-OH-Groveport Employer: Penske Logistics LLC Req ID:
POSITION SUMMARY: The Operations Analyst - System Operations provides technical and functional reporting, documentation and post event compliance/analysis expertise within the System Operations group. This role is responsible for the integrity of critical operating documents, ensuring compliance with reliability standards, and coordinating resources to support both real-time and post-operational system reporting needs. Key tasks include but are not limited to collecting and analyzing information from systems, reviewing, drafting and maintaining operational reporting, identifying business reporting needs. This position requires a strong customer service focus, positive attitude, and excellent oral and written communications skills. JOB DUTIES/ESSENTIAL FUNCTIONS (Activities or tasks that require a significant amount of time, as well as periodic tasks that are critical to the job.) Percentage of Time Job Duties 30% Governance, Compliance & Policy Leadership (30%) Core Focus: Reporting in support of safe, reliable and regulatory compliant system operations. This involves leading the development and maintenance of critical operational policies and documents to meet compliance at the highest levels. Application: Includes providing training to Associates and Members, ensuring work products meet NERC/FERC or internal standards. 20% Operational Systems & Data Integrity (20%) · Core Focus: Ensuring the 'source of truth' is accurate. This covers the research, development, testing, and ongoing administration of systems that support library and documentation science for Systems Operations/Power Delivery. · Application: At lower levels, this is data entry and collection; at higher levels, it is the 'sole responsibility' for the administration and implementation of these critical reliability systems. · 15% Resource Coordination & Real-Time Support (15%) Core Focus: Tactical execution. Coordinating and directing the necessary human and technical resources to address immediate operational reporting needs, reporting requirements, and compliance activities. Application: Moving from assisting with resource coordination (Level I/II) to directing the response for complex reporting requirements or activities (Level IV/V) 20% Project Management & Performance Monitoring (20%) Core Focus: Continuous improvement and oversight. Responsible for monitoring processes, supporting operational reporting readiness, and managing projects from inception to completion. Application: Includes interacting with management/executive levels regarding project status and operational health. 15% Strategic Analysis & Administrative Leadership (15%) Core Focus: High-level reporting and continuity. Performing event analysis, interacting with leaders/executives on results, and serving as a functional backup for leadership. Application: At higher levels (IV-V), this specifically focuses on the 'backup for Supervisor' and 'Executive interaction' components. REQUIRED QUALIFICATIONS Education: Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field; From an accredited college or university. Analyst II Focus: Proficiency & Independent Task Management- under limited supervision Experience: 2+ Years Strong knowledge of Microsoft Office applications. Power/Electric Utility industry experience not required but beneficial. Reviews and confirms the accuracy of standard operational reports with increasing independence. Contributes to the development of operating documents, ensuring they align with established procedures. Monitors specific process workflows and reports on project progress to management. Coordinates small-scale operational activities and assists in documenting post-operational needs. Analyst III Focus: Subject Matter Expertise & Process Improvement - independently Experience: 4+ Years Strong knowledge of Microsoft Office applications. Strong background in energy systems, utility data analytics, or SCADA integration is highly preferred. With little-to-no supervision, ensures the electronic platform for system operating documents is complete and correct. Reviews complex operational reports for accuracy and identifies trends or anomalies. Leads the development of internal compliance policies and procedures. Directs resources as required to address immediate post-operational needs and supports real-time operational queries Analyst IV Focus: Subject Matter Expertise & Process Improvement - independently Focus: Oversight Experience: 8+ Years Strong knowledge of Microsoft Office applications. Strong background in energy systems, utility data analytics, or SCADA integration is highly preferred. With little-to-no supervision, ensures the electronic platform for system operating documents is complete and correct. Oversee the development of high-priority critical operating documents and reporting/event analysis. Leads and coordinates cross-functional project activities, managing progress and stakeholder reporting. Mentors junior analysts and acts as a primary point of contact for complex operational policy interpretation. Licenses, Certifications and/or Registrations: Relevant certifications are a plus but not required: Project Management Professional (PMP) Specialized Skills (e.g., typing, computers, software, tools and equipment uses, etc.): Technical Expertise Proficiency in project management, and business process/reporting improvement. Tools & Technologies Strong Experience with Microsoft Office Suite Familiar with project management tools, documentation standards, and reporting practices. Security In-depth understanding of data and program security best practices. Hands-on experience with security tools and compliance requirements. BESCA Certification Required - Bulk Electric System Cyber Authorized Soft Skills Excellent diagnostic, problem-solving, and analytical abilities with strong attention to detail. Exceptional communication, presentation, and interpersonal skills. Demonstrated experience in cross-functional technical and non-technical teams. Strong organizational and time-management skills with ability to prioritize effectively. Customer-focused mindset with ability to work both independently and collaboratively.
03/01/2026
Full time
POSITION SUMMARY: The Operations Analyst - System Operations provides technical and functional reporting, documentation and post event compliance/analysis expertise within the System Operations group. This role is responsible for the integrity of critical operating documents, ensuring compliance with reliability standards, and coordinating resources to support both real-time and post-operational system reporting needs. Key tasks include but are not limited to collecting and analyzing information from systems, reviewing, drafting and maintaining operational reporting, identifying business reporting needs. This position requires a strong customer service focus, positive attitude, and excellent oral and written communications skills. JOB DUTIES/ESSENTIAL FUNCTIONS (Activities or tasks that require a significant amount of time, as well as periodic tasks that are critical to the job.) Percentage of Time Job Duties 30% Governance, Compliance & Policy Leadership (30%) Core Focus: Reporting in support of safe, reliable and regulatory compliant system operations. This involves leading the development and maintenance of critical operational policies and documents to meet compliance at the highest levels. Application: Includes providing training to Associates and Members, ensuring work products meet NERC/FERC or internal standards. 20% Operational Systems & Data Integrity (20%) · Core Focus: Ensuring the 'source of truth' is accurate. This covers the research, development, testing, and ongoing administration of systems that support library and documentation science for Systems Operations/Power Delivery. · Application: At lower levels, this is data entry and collection; at higher levels, it is the 'sole responsibility' for the administration and implementation of these critical reliability systems. · 15% Resource Coordination & Real-Time Support (15%) Core Focus: Tactical execution. Coordinating and directing the necessary human and technical resources to address immediate operational reporting needs, reporting requirements, and compliance activities. Application: Moving from assisting with resource coordination (Level I/II) to directing the response for complex reporting requirements or activities (Level IV/V) 20% Project Management & Performance Monitoring (20%) Core Focus: Continuous improvement and oversight. Responsible for monitoring processes, supporting operational reporting readiness, and managing projects from inception to completion. Application: Includes interacting with management/executive levels regarding project status and operational health. 15% Strategic Analysis & Administrative Leadership (15%) Core Focus: High-level reporting and continuity. Performing event analysis, interacting with leaders/executives on results, and serving as a functional backup for leadership. Application: At higher levels (IV-V), this specifically focuses on the 'backup for Supervisor' and 'Executive interaction' components. REQUIRED QUALIFICATIONS Education: Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field; From an accredited college or university. Analyst II Focus: Proficiency & Independent Task Management- under limited supervision Experience: 2+ Years Strong knowledge of Microsoft Office applications. Power/Electric Utility industry experience not required but beneficial. Reviews and confirms the accuracy of standard operational reports with increasing independence. Contributes to the development of operating documents, ensuring they align with established procedures. Monitors specific process workflows and reports on project progress to management. Coordinates small-scale operational activities and assists in documenting post-operational needs. Analyst III Focus: Subject Matter Expertise & Process Improvement - independently Experience: 4+ Years Strong knowledge of Microsoft Office applications. Strong background in energy systems, utility data analytics, or SCADA integration is highly preferred. With little-to-no supervision, ensures the electronic platform for system operating documents is complete and correct. Reviews complex operational reports for accuracy and identifies trends or anomalies. Leads the development of internal compliance policies and procedures. Directs resources as required to address immediate post-operational needs and supports real-time operational queries Analyst IV Focus: Subject Matter Expertise & Process Improvement - independently Focus: Oversight Experience: 8+ Years Strong knowledge of Microsoft Office applications. Strong background in energy systems, utility data analytics, or SCADA integration is highly preferred. With little-to-no supervision, ensures the electronic platform for system operating documents is complete and correct. Oversee the development of high-priority critical operating documents and reporting/event analysis. Leads and coordinates cross-functional project activities, managing progress and stakeholder reporting. Mentors junior analysts and acts as a primary point of contact for complex operational policy interpretation. Licenses, Certifications and/or Registrations: Relevant certifications are a plus but not required: Project Management Professional (PMP) Specialized Skills (e.g., typing, computers, software, tools and equipment uses, etc.): Technical Expertise Proficiency in project management, and business process/reporting improvement. Tools & Technologies Strong Experience with Microsoft Office Suite Familiar with project management tools, documentation standards, and reporting practices. Security In-depth understanding of data and program security best practices. Hands-on experience with security tools and compliance requirements. BESCA Certification Required - Bulk Electric System Cyber Authorized Soft Skills Excellent diagnostic, problem-solving, and analytical abilities with strong attention to detail. Exceptional communication, presentation, and interpersonal skills. Demonstrated experience in cross-functional technical and non-technical teams. Strong organizational and time-management skills with ability to prioritize effectively. Customer-focused mindset with ability to work both independently and collaboratively.
The Cybersecurity Manager leads and coordinates cybersecurity operations, governance execution, and security technology programs across IT Shared Services, providing operational and strategic leadership for enterprise IT environments. This role oversees key cybersecurity functions including coordination with a third-party Security Operations Center (SOC), Identity & Access Management and Identity Governance (IAM/IGA), vulnerability management, data security, and security awareness initiatives. The Cybersecurity Manager continuously improves cybersecurity capabilities aligned with industry-recognized frameworks (such as the NIST Cybersecurity Framework) while advancing program maturity using CMMI-based practices. The position ensures cybersecurity controls and operational processes align with the organization's defined risk appetite and partners closely with Infrastructure, IT, Compliance, Risk, and business stakeholders to ensure effective implementation, clear accountability, and consistent security outcomes. This position is directly accountable for the timely completion of high-quality products and services in addition to budget management, performance management, personnel development, resource utilization, technical directions, and team dynamics. Ensures staff compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, SOX, RUS, OSHA, NERC, FERC and ITS requirements. Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives. Job Duties: Strategic Management: Works closely with IT and business stakeholders to understand their IT security needs and aligns these needs with strategic initiatives. Develops and maintains IT security policies and processes. Identifies, prioritizes, and develops new solution ideas and leads the implementation of chosen initiatives that integrate company strategy and best practices. Ensures the department's ability to manage change based on evolving business needs and security requirements. Relationship Management: Builds and maintains positive relationships with IT peers and business stakeholders, ensuring a high level of customer satisfaction. Understands stakeholders' requirements and stays apprised of their operating environments to ensure accuracy and value in the security services rendered. Communicates clearly, effectively, and on a timely basis, fostering an environment where stakeholders feel comfortable bringing issues, concerns, and opportunities for exploration. Financial Management: Manages the budget for IT Cybersecurity, ensuring adherence to budgets and strategic plans. Directs the preparation, review, and consolidation of department budgets, projections, and variance analysis. Develops and manages annual budget, performs monthly forecasts, and oversees routine cost-management duties, such as overseeing expenditures and developing and administering contracts and purchase orders. Personnel Management: Manages individual and departmental team performance towards achieving desired results and client perceptions. Ensures that experienced and knowledgeable personnel are hired and retained. Monitors progress of associates' work to ensure deliverables meet the expectations of management and clients. Provides feedback to associates regarding their work, skills, and development. Trains associates to ensure optimum staff development and coverage plans are in place. Leadership: Communicates a vision, strategy, and initiatives that inspire the team to succeed. Sets and models standards for integrity, cooperation, and work habits. Leads the department in research and development of strategic programs and services for OPC, GTC, GSOC, and the Members. Administration: Manages the execution of routine departmental tasks. Provides department reporting and operational metrics. Administers the execution of personnel-related tasks, e.g., timesheets, compensation, etc. Operations Management: The Cybersecurity Manager ensures efficient, secure, and high-quality operation of the organization's cybersecurity function across IT Shared Services by leading security operations, policy and standards execution, and continuous improvement aligned with industry-recognized cybersecurity frameworks and regulatory requirements. The role oversees third-party SOC performance for threat monitoring, incident response, and forensics; leads IAM and IGA programs including identity architecture, privileged access management, and secure integration with cloud identity providers; and owns the vulnerability management program while partnering with Infrastructure teams responsible for patch deployment. Additional responsibilities include data protection controls, security architecture and engineering, security awareness and training, and coordination of incident response, disaster recovery security activities, penetration testing, threat intelligence, vendor security reviews, and privacy-related security controls. The Cybersecurity Manager drives automation, operational maturity, and consistency while maintaining clear accountability boundaries between cybersecurity oversight and infrastructure execution. Required Qualifications: Education: Bachelor Degree in Cybersecurity, Computer Science, IT, Information Systems, or related field. Experience: 10 years in the area of Cybersecurity, IT Security, Network Security, IT Infrastructure, Cloud infrastructure, Virtualization, Business Analyst, IT, or Technology Equivalent Experience: Associates Degree in Computer Science, Business Administration, IT, Engineering, or related field with at least 14 years of experience with Cybersecurity, IT Security, Network Security, IT Infrastructure, Cloud infrastructure, Virtualization, Business Analyst, IT, or Technology with at least 5 years of experience in a supervisory or leadership role. Eighteen (18) years of direct experience in the experience areas defined above in addition to at least 5 years of experience in a supervisory or leadership role. Licenses, Certifications, and/or Registrations: Certified Information Systems Security Professional (CISSP) and Certified Information Security Manager (CISM) desired. Specialized Skills: Strong verbal and written communication skills, excellent organization and time management skills, analytical and creative problem-solving skills, ability to establish and maintain effective working relationships as necessitated by the work.
03/01/2026
Full time
The Cybersecurity Manager leads and coordinates cybersecurity operations, governance execution, and security technology programs across IT Shared Services, providing operational and strategic leadership for enterprise IT environments. This role oversees key cybersecurity functions including coordination with a third-party Security Operations Center (SOC), Identity & Access Management and Identity Governance (IAM/IGA), vulnerability management, data security, and security awareness initiatives. The Cybersecurity Manager continuously improves cybersecurity capabilities aligned with industry-recognized frameworks (such as the NIST Cybersecurity Framework) while advancing program maturity using CMMI-based practices. The position ensures cybersecurity controls and operational processes align with the organization's defined risk appetite and partners closely with Infrastructure, IT, Compliance, Risk, and business stakeholders to ensure effective implementation, clear accountability, and consistent security outcomes. This position is directly accountable for the timely completion of high-quality products and services in addition to budget management, performance management, personnel development, resource utilization, technical directions, and team dynamics. Ensures staff compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, SOX, RUS, OSHA, NERC, FERC and ITS requirements. Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives. Job Duties: Strategic Management: Works closely with IT and business stakeholders to understand their IT security needs and aligns these needs with strategic initiatives. Develops and maintains IT security policies and processes. Identifies, prioritizes, and develops new solution ideas and leads the implementation of chosen initiatives that integrate company strategy and best practices. Ensures the department's ability to manage change based on evolving business needs and security requirements. Relationship Management: Builds and maintains positive relationships with IT peers and business stakeholders, ensuring a high level of customer satisfaction. Understands stakeholders' requirements and stays apprised of their operating environments to ensure accuracy and value in the security services rendered. Communicates clearly, effectively, and on a timely basis, fostering an environment where stakeholders feel comfortable bringing issues, concerns, and opportunities for exploration. Financial Management: Manages the budget for IT Cybersecurity, ensuring adherence to budgets and strategic plans. Directs the preparation, review, and consolidation of department budgets, projections, and variance analysis. Develops and manages annual budget, performs monthly forecasts, and oversees routine cost-management duties, such as overseeing expenditures and developing and administering contracts and purchase orders. Personnel Management: Manages individual and departmental team performance towards achieving desired results and client perceptions. Ensures that experienced and knowledgeable personnel are hired and retained. Monitors progress of associates' work to ensure deliverables meet the expectations of management and clients. Provides feedback to associates regarding their work, skills, and development. Trains associates to ensure optimum staff development and coverage plans are in place. Leadership: Communicates a vision, strategy, and initiatives that inspire the team to succeed. Sets and models standards for integrity, cooperation, and work habits. Leads the department in research and development of strategic programs and services for OPC, GTC, GSOC, and the Members. Administration: Manages the execution of routine departmental tasks. Provides department reporting and operational metrics. Administers the execution of personnel-related tasks, e.g., timesheets, compensation, etc. Operations Management: The Cybersecurity Manager ensures efficient, secure, and high-quality operation of the organization's cybersecurity function across IT Shared Services by leading security operations, policy and standards execution, and continuous improvement aligned with industry-recognized cybersecurity frameworks and regulatory requirements. The role oversees third-party SOC performance for threat monitoring, incident response, and forensics; leads IAM and IGA programs including identity architecture, privileged access management, and secure integration with cloud identity providers; and owns the vulnerability management program while partnering with Infrastructure teams responsible for patch deployment. Additional responsibilities include data protection controls, security architecture and engineering, security awareness and training, and coordination of incident response, disaster recovery security activities, penetration testing, threat intelligence, vendor security reviews, and privacy-related security controls. The Cybersecurity Manager drives automation, operational maturity, and consistency while maintaining clear accountability boundaries between cybersecurity oversight and infrastructure execution. Required Qualifications: Education: Bachelor Degree in Cybersecurity, Computer Science, IT, Information Systems, or related field. Experience: 10 years in the area of Cybersecurity, IT Security, Network Security, IT Infrastructure, Cloud infrastructure, Virtualization, Business Analyst, IT, or Technology Equivalent Experience: Associates Degree in Computer Science, Business Administration, IT, Engineering, or related field with at least 14 years of experience with Cybersecurity, IT Security, Network Security, IT Infrastructure, Cloud infrastructure, Virtualization, Business Analyst, IT, or Technology with at least 5 years of experience in a supervisory or leadership role. Eighteen (18) years of direct experience in the experience areas defined above in addition to at least 5 years of experience in a supervisory or leadership role. Licenses, Certifications, and/or Registrations: Certified Information Systems Security Professional (CISSP) and Certified Information Security Manager (CISM) desired. Specialized Skills: Strong verbal and written communication skills, excellent organization and time management skills, analytical and creative problem-solving skills, ability to establish and maintain effective working relationships as necessitated by the work.
