Butcher Power Products
Rancho Cordova, California
Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. Job Summary: Butcher Power Products (BPP) is seeking a Senior Infrastructure & Security Engineer to join our growing Information Technology team. This is a unique opportunity for an experienced technology professional to help shape the future of IT operations within a rapidly evolving organization. BPP has recently completed a significant transformation to a modern Microsoft enterprise platform, including Microsoft 365 E5, Entra ID, Intune, Defender, Azure services, and a Cisco-based network infrastructure. The successful candidate will serve as the primary technical owner and subject matter expert for networking, infrastructure, cloud operations, identity security, and cybersecurity initiatives. Working alongside existing IT staff and strategic service providers, this individual will help establish internal ownership of critical technology platforms and reduce long-term reliance on managed service providers. This is a highly visible, hands-on engineering role that combines architecture, administration, operational support, security, project leadership, and technology strategy. Key Responsibilities: Infrastructure & Network Engineering: Own and administer Cisco Meraki networking environments, including switching, wireless, SD-WAN, VPN, and firewall services. Manage Cisco Umbrella, Duo MFA, and related network security technologies. Design, implement, and maintain network architecture standards. Manage network performance, availability, monitoring, and troubleshooting. Lead network expansion and modernization initiatives. Serve as primary escalation point for complex infrastructure issues. Maintain network diagrams, standards, and technical documentation. Security Engineering & Operations: Own operational administration of Microsoft Defender security solutions. Administer Microsoft Entra ID security controls, Conditional Access, and identity protection capabilities. Manage privileged access controls, RBAC, and security governance processes. Coordinate vulnerability management and remediation activities. Partner with eSentire and other security providers for incident response and threat management. Conduct risk assessments and security reviews. Lead implementation of security best practices aligned to Zero Trust principles. Develop and maintain cybersecurity policies, standards, and operational procedures. Microsoft Cloud & Identity Administration: Administer Microsoft 365, Entra ID, Intune, and Azure environments. Support cloud architecture and platform governance initiatives. Manage identity lifecycle processes and authentication services. Support compliance, device management, and endpoint security initiatives. Participate in future cloud modernization and automation projects. Evaluate and implement improvements to Microsoft security and infrastructure platforms. Technical Leadership & MSP Transition: Act as technical owner for infrastructure and security vendors. Develop plans to transition operational responsibilities from managed service providers to internal IT resources. Validate vendor recommendations and architectural decisions. Identify opportunities to improve service quality, operational efficiency, and cost effectiveness. Provide technical mentorship to engineers and support staff. Service Delivery & Support: Serve as Tier III escalation resource. Participate in troubleshooting complex user and infrastructure issues. Support major incidents and problem management activities. Contribute to continuous improvement of support processes and documentation. Utilize Jira Service Management and established ITIL-style processes. Qualifications: Required: 7+ years of experience in systems, infrastructure, networking, or cybersecurity roles. Experience administering Microsoft 365 environments. Experience with Microsoft Entra ID and identity security. Experience with Microsoft Defender security platforms. Strong networking fundamentals including routing, switching, VLANs, VPNs, wireless, and firewall technologies. Experience supporting Cisco or Meraki environments. Strong troubleshooting and analytical skills. Experience creating technical documentation and operational procedures. Ability to work independently and drive technical initiatives. Preferred: Experience transitioning services from MSP-supported environments to internal ownership. Experience with Cisco Meraki, Cisco Umbrella, and Duo. Experience with Microsoft Intune and endpoint management. Experience supporting Azure environments. Security Operations Center (SOC) collaboration experience. Manufacturing or multi-site environment experience. Certifications Preferred: CCNA Security+ SC-300 AZ-500 CISSP Meraki certifications Core Competencies: Technical Infrastructure & Networking Cybersecurity & Risk Management Microsoft Cloud & Endpoint Management Technical Leadership & Strategic Ownership Operational Excellence & Service Delivery CompensationThe base pay range for this role is $150,000 - $160,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PI4bf-4263
Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. Job Summary: Butcher Power Products (BPP) is seeking a Senior Infrastructure & Security Engineer to join our growing Information Technology team. This is a unique opportunity for an experienced technology professional to help shape the future of IT operations within a rapidly evolving organization. BPP has recently completed a significant transformation to a modern Microsoft enterprise platform, including Microsoft 365 E5, Entra ID, Intune, Defender, Azure services, and a Cisco-based network infrastructure. The successful candidate will serve as the primary technical owner and subject matter expert for networking, infrastructure, cloud operations, identity security, and cybersecurity initiatives. Working alongside existing IT staff and strategic service providers, this individual will help establish internal ownership of critical technology platforms and reduce long-term reliance on managed service providers. This is a highly visible, hands-on engineering role that combines architecture, administration, operational support, security, project leadership, and technology strategy. Key Responsibilities: Infrastructure & Network Engineering: Own and administer Cisco Meraki networking environments, including switching, wireless, SD-WAN, VPN, and firewall services. Manage Cisco Umbrella, Duo MFA, and related network security technologies. Design, implement, and maintain network architecture standards. Manage network performance, availability, monitoring, and troubleshooting. Lead network expansion and modernization initiatives. Serve as primary escalation point for complex infrastructure issues. Maintain network diagrams, standards, and technical documentation. Security Engineering & Operations: Own operational administration of Microsoft Defender security solutions. Administer Microsoft Entra ID security controls, Conditional Access, and identity protection capabilities. Manage privileged access controls, RBAC, and security governance processes. Coordinate vulnerability management and remediation activities. Partner with eSentire and other security providers for incident response and threat management. Conduct risk assessments and security reviews. Lead implementation of security best practices aligned to Zero Trust principles. Develop and maintain cybersecurity policies, standards, and operational procedures. Microsoft Cloud & Identity Administration: Administer Microsoft 365, Entra ID, Intune, and Azure environments. Support cloud architecture and platform governance initiatives. Manage identity lifecycle processes and authentication services. Support compliance, device management, and endpoint security initiatives. Participate in future cloud modernization and automation projects. Evaluate and implement improvements to Microsoft security and infrastructure platforms. Technical Leadership & MSP Transition: Act as technical owner for infrastructure and security vendors. Develop plans to transition operational responsibilities from managed service providers to internal IT resources. Validate vendor recommendations and architectural decisions. Identify opportunities to improve service quality, operational efficiency, and cost effectiveness. Provide technical mentorship to engineers and support staff. Service Delivery & Support: Serve as Tier III escalation resource. Participate in troubleshooting complex user and infrastructure issues. Support major incidents and problem management activities. Contribute to continuous improvement of support processes and documentation. Utilize Jira Service Management and established ITIL-style processes. Qualifications: Required: 7+ years of experience in systems, infrastructure, networking, or cybersecurity roles. Experience administering Microsoft 365 environments. Experience with Microsoft Entra ID and identity security. Experience with Microsoft Defender security platforms. Strong networking fundamentals including routing, switching, VLANs, VPNs, wireless, and firewall technologies. Experience supporting Cisco or Meraki environments. Strong troubleshooting and analytical skills. Experience creating technical documentation and operational procedures. Ability to work independently and drive technical initiatives. Preferred: Experience transitioning services from MSP-supported environments to internal ownership. Experience with Cisco Meraki, Cisco Umbrella, and Duo. Experience with Microsoft Intune and endpoint management. Experience supporting Azure environments. Security Operations Center (SOC) collaboration experience. Manufacturing or multi-site environment experience. Certifications Preferred: CCNA Security+ SC-300 AZ-500 CISSP Meraki certifications Core Competencies: Technical Infrastructure & Networking Cybersecurity & Risk Management Microsoft Cloud & Endpoint Management Technical Leadership & Strategic Ownership Operational Excellence & Service Delivery CompensationThe base pay range for this role is $150,000 - $160,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PI4bf-4263
ManTech
Stafford, Virginia
MANTECH seeks a motivated, career-oriented SOFTWARE & SYSTEMS ENGINEER to join our team supporting the Marine Corps in STAFFORD, VA. This position will ensure our technical initiatives are executed optimally utilizing modern DevSecOps, programming, and Systems Engineering principles as well as strong project management discipline to tackle operational problems by creating viable technical solutions for transition through research, development, testing & evaluation. Responsibilities include but are not limited to: Provide senior-level expertise in the research, design, and deployment of complex hardware/software solutions, leading prototyping initiatives and maintaining comprehensive architecture documentation and runbooks. Develop, review, and execute highly detailed engineering artifacts (e.g., SEPs, ICDs) and lead Systems Engineering Technical Review (SETR) milestones from preliminary design through software acceptance. Drive the assessment and integration of transformative technical capabilities across ground, air, maritime, and space platforms within both tactical and enterprise information environments. Design and execute comprehensive Test and Evaluation Strategies (TES/TEMP), conducting rigorous functional, integration, regression, and performance testing to validate system requirements. Define and support rigorous Configuration, Change, and Release Management processes (including Engineering Change Proposals) while leading multi-phase risk management assessments. Oversee operational security compliance (DISA STIGs, GPOs, ACAS), perform system monitoring and root-cause analysis, and provide expert Tier 3 troubleshooting for complex Linux-related issues. Lead coordination efforts with vendors, technical staff, and cross-functional stakeholders across multiple organizations to ensure the timely and successful delivery of capabilities. Minimum Qualifications: Bachelor's degree in engineering, computer engineering, information technology, systems engineering, or a related technical discipline with 5+ years or relevant experience. Must hold an active DoD 8570/ DoDi 8140 IAT Level III certification (e.g., CISSP). Extensive experience directing technical teams through the entire SDLC for complex enterprise or tactical operational problems, providing hands-on engineering down to the component, subcomponent, and circuit level; proven background supporting the Marine Corps Information Environment Enterprise (or similar DoD environments) while adhering to ISO/IEC/IEEE, Military (MIL-STD), and Federal (FED-STD) standards, and managing lifecycle testing (unit, integration, system, acceptance) with rigorous test standards, scripts, and plans. Proficiency designing, deploying, hardening, patching, and maintaining RHEL server infrastructures in production environments, with in-depth technical knowledge of SELinux, fapolicy, systemd, firewall configuration, kernel tuning, and performance optimization to troubleshoot complex system and application issues. Experience leveraging Red Hat Satellite, Ansible, and Automation Platform for configuration management alongside virtualization/containerization (KVM, Podman, Docker, OpenShift), CI/CD pipelines, Git, DevOps workflows, and foundational networking (TCP/IP, DNS, DHCP, routing, firewalls, VLANs), combined with hands-on expertise implementing secure protocols, PKI concepts (CA, CRLs, OCSP, key generation/lifecycle management using OpenSSL and Keytool), and RHEL identity tooling to integrate systems with IdM/FreeIPA, LDAP, Active Directory, and Multi-Factor Authentication (MFA). Self-driven analytical thinker capable of managing priorities in fast-paced environments and delivering technical briefings to senior government organizations (including Officer, Enlisted, and Civilian personnel); highly proficient with the Microsoft Family of Software and Tools (Office, Visio, SharePoint, Project) alongside development/task management capabilities like Jira and Confluence. Preferred Qualifications: Direct experience engineering systems/software in the R&D phase aligning with Technology Readiness Levels (TRL) 4 through 7; deep understanding of UAF and DoDAF artifacts, Model-Based Systems Engineering (MBSE), and lifecycle management to design secure, scalable, and redundant architectures. INCOSE CSEP/ESEP certification is highly desirable. Proven experience utilizing ITIL, ITSM, or similar maturity models within Agile Scaled Environments (SAFe); strong familiarity with Agile software coding principles and possession of professional leadership certifications such as Project Management Professional (PMP), Certified Scrum Master (CSM), or Lean Six Sigma. Familiarity with the Marine Corps Operational Test and Evaluation Activity (MCOTEA), including the MCOTEA Operational Test & Evaluation Manual (6th Edition); experience planning Field User Evaluations and Joint Service Exercise events incorporating Electronic Warfare and Intelligence collection platforms under the Risk Management Framework (RMF). Experience designing, modernizing, and maintaining hybrid cloud environments (AWS, Azure, or private cloud) with the demonstrated ability to seamlessly integrate RHEL and Windows systems with enterprise applications, middleware, and cloud services. Strong proficiency with Bash and Python scripting alongside API interactions (REST, JSON, XML) to drive system integration and automation; familiarity with foundational website development, including CSS and web server setup, configuration, and integration. Clearance Requirements: Must have current and active TS/SCI (or SCI eligible) security clearance with the ability to obtain and maintain a CI Poly. Physical Requirements: Physically capable of supporting field exercises, including lifting up to 50 lbs., traversing rugged terrain, and traveling via military tactical vehicles, ships, and aircraft. Must be able to remain in a stationary/ desk position 50% of the time, occasionally and communicate with co-workers, management, and customers, via email, phone, and/or virtual communication, which may involve clearly delivering briefings/ presentations.
MANTECH seeks a motivated, career-oriented SOFTWARE & SYSTEMS ENGINEER to join our team supporting the Marine Corps in STAFFORD, VA. This position will ensure our technical initiatives are executed optimally utilizing modern DevSecOps, programming, and Systems Engineering principles as well as strong project management discipline to tackle operational problems by creating viable technical solutions for transition through research, development, testing & evaluation. Responsibilities include but are not limited to: Provide senior-level expertise in the research, design, and deployment of complex hardware/software solutions, leading prototyping initiatives and maintaining comprehensive architecture documentation and runbooks. Develop, review, and execute highly detailed engineering artifacts (e.g., SEPs, ICDs) and lead Systems Engineering Technical Review (SETR) milestones from preliminary design through software acceptance. Drive the assessment and integration of transformative technical capabilities across ground, air, maritime, and space platforms within both tactical and enterprise information environments. Design and execute comprehensive Test and Evaluation Strategies (TES/TEMP), conducting rigorous functional, integration, regression, and performance testing to validate system requirements. Define and support rigorous Configuration, Change, and Release Management processes (including Engineering Change Proposals) while leading multi-phase risk management assessments. Oversee operational security compliance (DISA STIGs, GPOs, ACAS), perform system monitoring and root-cause analysis, and provide expert Tier 3 troubleshooting for complex Linux-related issues. Lead coordination efforts with vendors, technical staff, and cross-functional stakeholders across multiple organizations to ensure the timely and successful delivery of capabilities. Minimum Qualifications: Bachelor's degree in engineering, computer engineering, information technology, systems engineering, or a related technical discipline with 5+ years or relevant experience. Must hold an active DoD 8570/ DoDi 8140 IAT Level III certification (e.g., CISSP). Extensive experience directing technical teams through the entire SDLC for complex enterprise or tactical operational problems, providing hands-on engineering down to the component, subcomponent, and circuit level; proven background supporting the Marine Corps Information Environment Enterprise (or similar DoD environments) while adhering to ISO/IEC/IEEE, Military (MIL-STD), and Federal (FED-STD) standards, and managing lifecycle testing (unit, integration, system, acceptance) with rigorous test standards, scripts, and plans. Proficiency designing, deploying, hardening, patching, and maintaining RHEL server infrastructures in production environments, with in-depth technical knowledge of SELinux, fapolicy, systemd, firewall configuration, kernel tuning, and performance optimization to troubleshoot complex system and application issues. Experience leveraging Red Hat Satellite, Ansible, and Automation Platform for configuration management alongside virtualization/containerization (KVM, Podman, Docker, OpenShift), CI/CD pipelines, Git, DevOps workflows, and foundational networking (TCP/IP, DNS, DHCP, routing, firewalls, VLANs), combined with hands-on expertise implementing secure protocols, PKI concepts (CA, CRLs, OCSP, key generation/lifecycle management using OpenSSL and Keytool), and RHEL identity tooling to integrate systems with IdM/FreeIPA, LDAP, Active Directory, and Multi-Factor Authentication (MFA). Self-driven analytical thinker capable of managing priorities in fast-paced environments and delivering technical briefings to senior government organizations (including Officer, Enlisted, and Civilian personnel); highly proficient with the Microsoft Family of Software and Tools (Office, Visio, SharePoint, Project) alongside development/task management capabilities like Jira and Confluence. Preferred Qualifications: Direct experience engineering systems/software in the R&D phase aligning with Technology Readiness Levels (TRL) 4 through 7; deep understanding of UAF and DoDAF artifacts, Model-Based Systems Engineering (MBSE), and lifecycle management to design secure, scalable, and redundant architectures. INCOSE CSEP/ESEP certification is highly desirable. Proven experience utilizing ITIL, ITSM, or similar maturity models within Agile Scaled Environments (SAFe); strong familiarity with Agile software coding principles and possession of professional leadership certifications such as Project Management Professional (PMP), Certified Scrum Master (CSM), or Lean Six Sigma. Familiarity with the Marine Corps Operational Test and Evaluation Activity (MCOTEA), including the MCOTEA Operational Test & Evaluation Manual (6th Edition); experience planning Field User Evaluations and Joint Service Exercise events incorporating Electronic Warfare and Intelligence collection platforms under the Risk Management Framework (RMF). Experience designing, modernizing, and maintaining hybrid cloud environments (AWS, Azure, or private cloud) with the demonstrated ability to seamlessly integrate RHEL and Windows systems with enterprise applications, middleware, and cloud services. Strong proficiency with Bash and Python scripting alongside API interactions (REST, JSON, XML) to drive system integration and automation; familiarity with foundational website development, including CSS and web server setup, configuration, and integration. Clearance Requirements: Must have current and active TS/SCI (or SCI eligible) security clearance with the ability to obtain and maintain a CI Poly. Physical Requirements: Physically capable of supporting field exercises, including lifting up to 50 lbs., traversing rugged terrain, and traveling via military tactical vehicles, ships, and aircraft. Must be able to remain in a stationary/ desk position 50% of the time, occasionally and communicate with co-workers, management, and customers, via email, phone, and/or virtual communication, which may involve clearly delivering briefings/ presentations.
Kaiser Permanente
Greensboro, North Carolina
Technical Summary: The Systems Analyst III, Health Systems, Epic Bridges serves as a senior-level technical expert responsible for the design, implementation, optimization, and ongoing support of integrations between Epic and internal and external systems. This role leads the development and maintenance of HL7 interfaces, APIs, and interoperability solutions that support clinical, operational, and revenue cycle workflows while ensuring reliable, secure, and efficient data exchange across the enterprise. In addition to balancing project implementation and production support, this position partners closely with Epic application teams, infrastructure teams, vendors, and business stakeholders to design scalable integration solutions, troubleshoot complex production issues, and improve interface architecture. The analyst also provides technical leadership for large-scale initiatives, including system upgrades, acquisitions, and regulatory projects, while mentoring junior team members and serving as an escalation point for complex integration challenges. Success in this role requires advanced Epic Bridges expertise, strong healthcare interoperability knowledge, leadership, and the ability to influence technical decisions across cross-functional teams. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Technical Summary: The Systems Analyst III, Health Systems, Epic Bridges serves as a senior-level technical expert responsible for the design, implementation, optimization, and ongoing support of integrations between Epic and internal and external systems. This role leads the development and maintenance of HL7 interfaces, APIs, and interoperability solutions that support clinical, operational, and revenue cycle workflows while ensuring reliable, secure, and efficient data exchange across the enterprise. In addition to balancing project implementation and production support, this position partners closely with Epic application teams, infrastructure teams, vendors, and business stakeholders to design scalable integration solutions, troubleshoot complex production issues, and improve interface architecture. The analyst also provides technical leadership for large-scale initiatives, including system upgrades, acquisitions, and regulatory projects, while mentoring junior team members and serving as an escalation point for complex integration challenges. Success in this role requires advanced Epic Bridges expertise, strong healthcare interoperability knowledge, leadership, and the ability to influence technical decisions across cross-functional teams. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
