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Lead, Technical Product Management, Health Systems
McKesson Alpharetta, Georgia
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. This role offers location flexibility and is open to candidates across the United States. Candidates based in the Dallas-Fort Worth (DFW) area will be hired in a Hybrid capacity and are expected to work onsite at our Las Colinas (Irving, TX) office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in office days may be designated based on team needs and business priorities. About the Role: The Technical Product Management (TPM) Lead is a strategic and execution-focused role that is responsible for managing several digital products that combine data, artificial intelligence, and best-in-class UX. This individual works with engineering, design, and business teams, translating product vision into actionable technical requirements. They lead the strategy of their product, define and prioritize features, and ensure the product's alignment with architectural standards and business goals. The role demands deep technical acumen, strong analytical skills, and the ability to influence cross-functional teams without direct authority. Responsibilities include managing the product roadmap, maintaining a current and complete understanding of a health systems customer profile and set of needs, refining technology pain points with engineering to produce valuable solutions, guiding and interpreting market and user research, and overseeing product performance through data-driven insights. What You'll Do: Product Ownership & Execution Designs, develops and manages activities for specific digital products (may include data products, reporting products, and commercial products) from product definition and planning through production, release, and end of life. Owns the identification and management of specific features or components within a digital product. Translate business requirements into product specifications and enable engineering teams for technical stories. Prioritize backlog items in collaboration with engineering and design. Ensures delivery excellence by aligning product execution with agile best practices, sprint goals, and release timelines, while proactively identifying and mitigating risks. Technical Collaboration Work closely with engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Understand APIs, data models, and system integrations to guide development. Work with engineering and testing teams to develop and apply A/B testing methodologies to validate best-in-class feature and functionality enhancement. Customer & Stakeholder Engagement Builds strong, trust-based relationships with internal and external stakeholders, including engineering, design, business units, customer success, and executive leadership, to ensure alignment on product goals and priorities. Interface with internal stakeholders (e.g., operations, sales, support) to gather feedback and validate technical solutions. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Data-Driven Decision Making Use real-time analytics tools to monitor product performance, identify issues, and propose improvements. Demonstrate measurable improvements in product reliability, scalability, and performance, as reflected in KPIs such as uptime, latency, error rates, and system throughput. Documentation & Communication Create and maintain product documentation, including technical specs, release notes, and user guides. Communicate progress, risks, and dependencies to cross-functional teams. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Basic Requirements: Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master's or Doctorate qualifications. 10+ years in progressively advancing technical product management roles. 7+ years proven experience working with and influencing highly matrixed teams. Preferred Skills/Experience: Demonstrated understanding of product lifecycles, Ideal Customer Profiles (ICP), lean product canvas, the high level AI landscape, agile methodologies, and digital transformation. Base understanding of modern digital architectures, APIs, cloud platforms, data ecosystems, and software development practices. Healthcare educational background or hands-on experience in health care industry and/or regulated environments is a plus. Physical Requirements: Travel up to 10% (2-3 times per year for non-local candidates). Onsite required 2 days per week for local candidates (in Irving, TX). Remote/Hybrid work environment. McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $163,100 - $271,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
06/26/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. This role offers location flexibility and is open to candidates across the United States. Candidates based in the Dallas-Fort Worth (DFW) area will be hired in a Hybrid capacity and are expected to work onsite at our Las Colinas (Irving, TX) office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in office days may be designated based on team needs and business priorities. About the Role: The Technical Product Management (TPM) Lead is a strategic and execution-focused role that is responsible for managing several digital products that combine data, artificial intelligence, and best-in-class UX. This individual works with engineering, design, and business teams, translating product vision into actionable technical requirements. They lead the strategy of their product, define and prioritize features, and ensure the product's alignment with architectural standards and business goals. The role demands deep technical acumen, strong analytical skills, and the ability to influence cross-functional teams without direct authority. Responsibilities include managing the product roadmap, maintaining a current and complete understanding of a health systems customer profile and set of needs, refining technology pain points with engineering to produce valuable solutions, guiding and interpreting market and user research, and overseeing product performance through data-driven insights. What You'll Do: Product Ownership & Execution Designs, develops and manages activities for specific digital products (may include data products, reporting products, and commercial products) from product definition and planning through production, release, and end of life. Owns the identification and management of specific features or components within a digital product. Translate business requirements into product specifications and enable engineering teams for technical stories. Prioritize backlog items in collaboration with engineering and design. Ensures delivery excellence by aligning product execution with agile best practices, sprint goals, and release timelines, while proactively identifying and mitigating risks. Technical Collaboration Work closely with engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Understand APIs, data models, and system integrations to guide development. Work with engineering and testing teams to develop and apply A/B testing methodologies to validate best-in-class feature and functionality enhancement. Customer & Stakeholder Engagement Builds strong, trust-based relationships with internal and external stakeholders, including engineering, design, business units, customer success, and executive leadership, to ensure alignment on product goals and priorities. Interface with internal stakeholders (e.g., operations, sales, support) to gather feedback and validate technical solutions. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Data-Driven Decision Making Use real-time analytics tools to monitor product performance, identify issues, and propose improvements. Demonstrate measurable improvements in product reliability, scalability, and performance, as reflected in KPIs such as uptime, latency, error rates, and system throughput. Documentation & Communication Create and maintain product documentation, including technical specs, release notes, and user guides. Communicate progress, risks, and dependencies to cross-functional teams. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Basic Requirements: Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master's or Doctorate qualifications. 10+ years in progressively advancing technical product management roles. 7+ years proven experience working with and influencing highly matrixed teams. Preferred Skills/Experience: Demonstrated understanding of product lifecycles, Ideal Customer Profiles (ICP), lean product canvas, the high level AI landscape, agile methodologies, and digital transformation. Base understanding of modern digital architectures, APIs, cloud platforms, data ecosystems, and software development practices. Healthcare educational background or hands-on experience in health care industry and/or regulated environments is a plus. Physical Requirements: Travel up to 10% (2-3 times per year for non-local candidates). Onsite required 2 days per week for local candidates (in Irving, TX). Remote/Hybrid work environment. McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $163,100 - $271,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
Lead, Technical Product Management, Health Systems
McKesson Columbus, Ohio
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. This role offers location flexibility and is open to candidates across the United States. Candidates based in the Dallas-Fort Worth (DFW) area will be hired in a Hybrid capacity and are expected to work onsite at our Las Colinas (Irving, TX) office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in office days may be designated based on team needs and business priorities. About the Role: The Technical Product Management (TPM) Lead is a strategic and execution-focused role that is responsible for managing several digital products that combine data, artificial intelligence, and best-in-class UX. This individual works with engineering, design, and business teams, translating product vision into actionable technical requirements. They lead the strategy of their product, define and prioritize features, and ensure the product's alignment with architectural standards and business goals. The role demands deep technical acumen, strong analytical skills, and the ability to influence cross-functional teams without direct authority. Responsibilities include managing the product roadmap, maintaining a current and complete understanding of a health systems customer profile and set of needs, refining technology pain points with engineering to produce valuable solutions, guiding and interpreting market and user research, and overseeing product performance through data-driven insights. What You'll Do: Product Ownership & Execution Designs, develops and manages activities for specific digital products (may include data products, reporting products, and commercial products) from product definition and planning through production, release, and end of life. Owns the identification and management of specific features or components within a digital product. Translate business requirements into product specifications and enable engineering teams for technical stories. Prioritize backlog items in collaboration with engineering and design. Ensures delivery excellence by aligning product execution with agile best practices, sprint goals, and release timelines, while proactively identifying and mitigating risks. Technical Collaboration Work closely with engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Understand APIs, data models, and system integrations to guide development. Work with engineering and testing teams to develop and apply A/B testing methodologies to validate best-in-class feature and functionality enhancement. Customer & Stakeholder Engagement Builds strong, trust-based relationships with internal and external stakeholders, including engineering, design, business units, customer success, and executive leadership, to ensure alignment on product goals and priorities. Interface with internal stakeholders (e.g., operations, sales, support) to gather feedback and validate technical solutions. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Data-Driven Decision Making Use real-time analytics tools to monitor product performance, identify issues, and propose improvements. Demonstrate measurable improvements in product reliability, scalability, and performance, as reflected in KPIs such as uptime, latency, error rates, and system throughput. Documentation & Communication Create and maintain product documentation, including technical specs, release notes, and user guides. Communicate progress, risks, and dependencies to cross-functional teams. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Basic Requirements: Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master's or Doctorate qualifications. 10+ years in progressively advancing technical product management roles. 7+ years proven experience working with and influencing highly matrixed teams. Preferred Skills/Experience: Demonstrated understanding of product lifecycles, Ideal Customer Profiles (ICP), lean product canvas, the high level AI landscape, agile methodologies, and digital transformation. Base understanding of modern digital architectures, APIs, cloud platforms, data ecosystems, and software development practices. Healthcare educational background or hands-on experience in health care industry and/or regulated environments is a plus. Physical Requirements: Travel up to 10% (2-3 times per year for non-local candidates). Onsite required 2 days per week for local candidates (in Irving, TX). Remote/Hybrid work environment. McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $163,100 - $271,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
06/26/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. This role offers location flexibility and is open to candidates across the United States. Candidates based in the Dallas-Fort Worth (DFW) area will be hired in a Hybrid capacity and are expected to work onsite at our Las Colinas (Irving, TX) office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in office days may be designated based on team needs and business priorities. About the Role: The Technical Product Management (TPM) Lead is a strategic and execution-focused role that is responsible for managing several digital products that combine data, artificial intelligence, and best-in-class UX. This individual works with engineering, design, and business teams, translating product vision into actionable technical requirements. They lead the strategy of their product, define and prioritize features, and ensure the product's alignment with architectural standards and business goals. The role demands deep technical acumen, strong analytical skills, and the ability to influence cross-functional teams without direct authority. Responsibilities include managing the product roadmap, maintaining a current and complete understanding of a health systems customer profile and set of needs, refining technology pain points with engineering to produce valuable solutions, guiding and interpreting market and user research, and overseeing product performance through data-driven insights. What You'll Do: Product Ownership & Execution Designs, develops and manages activities for specific digital products (may include data products, reporting products, and commercial products) from product definition and planning through production, release, and end of life. Owns the identification and management of specific features or components within a digital product. Translate business requirements into product specifications and enable engineering teams for technical stories. Prioritize backlog items in collaboration with engineering and design. Ensures delivery excellence by aligning product execution with agile best practices, sprint goals, and release timelines, while proactively identifying and mitigating risks. Technical Collaboration Work closely with engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Understand APIs, data models, and system integrations to guide development. Work with engineering and testing teams to develop and apply A/B testing methodologies to validate best-in-class feature and functionality enhancement. Customer & Stakeholder Engagement Builds strong, trust-based relationships with internal and external stakeholders, including engineering, design, business units, customer success, and executive leadership, to ensure alignment on product goals and priorities. Interface with internal stakeholders (e.g., operations, sales, support) to gather feedback and validate technical solutions. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Data-Driven Decision Making Use real-time analytics tools to monitor product performance, identify issues, and propose improvements. Demonstrate measurable improvements in product reliability, scalability, and performance, as reflected in KPIs such as uptime, latency, error rates, and system throughput. Documentation & Communication Create and maintain product documentation, including technical specs, release notes, and user guides. Communicate progress, risks, and dependencies to cross-functional teams. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Basic Requirements: Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master's or Doctorate qualifications. 10+ years in progressively advancing technical product management roles. 7+ years proven experience working with and influencing highly matrixed teams. Preferred Skills/Experience: Demonstrated understanding of product lifecycles, Ideal Customer Profiles (ICP), lean product canvas, the high level AI landscape, agile methodologies, and digital transformation. Base understanding of modern digital architectures, APIs, cloud platforms, data ecosystems, and software development practices. Healthcare educational background or hands-on experience in health care industry and/or regulated environments is a plus. Physical Requirements: Travel up to 10% (2-3 times per year for non-local candidates). Onsite required 2 days per week for local candidates (in Irving, TX). Remote/Hybrid work environment. McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $163,100 - $271,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
Lead, Technical Product Management, Health Systems
McKesson Irving, Texas
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. This role offers location flexibility and is open to candidates across the United States. Candidates based in the Dallas-Fort Worth (DFW) area will be hired in a Hybrid capacity and are expected to work onsite at our Las Colinas (Irving, TX) office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in office days may be designated based on team needs and business priorities. About the Role: The Technical Product Management (TPM) Lead is a strategic and execution-focused role that is responsible for managing several digital products that combine data, artificial intelligence, and best-in-class UX. This individual works with engineering, design, and business teams, translating product vision into actionable technical requirements. They lead the strategy of their product, define and prioritize features, and ensure the product's alignment with architectural standards and business goals. The role demands deep technical acumen, strong analytical skills, and the ability to influence cross-functional teams without direct authority. Responsibilities include managing the product roadmap, maintaining a current and complete understanding of a health systems customer profile and set of needs, refining technology pain points with engineering to produce valuable solutions, guiding and interpreting market and user research, and overseeing product performance through data-driven insights. What You'll Do: Product Ownership & Execution Designs, develops and manages activities for specific digital products (may include data products, reporting products, and commercial products) from product definition and planning through production, release, and end of life. Owns the identification and management of specific features or components within a digital product. Translate business requirements into product specifications and enable engineering teams for technical stories. Prioritize backlog items in collaboration with engineering and design. Ensures delivery excellence by aligning product execution with agile best practices, sprint goals, and release timelines, while proactively identifying and mitigating risks. Technical Collaboration Work closely with engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Understand APIs, data models, and system integrations to guide development. Work with engineering and testing teams to develop and apply A/B testing methodologies to validate best-in-class feature and functionality enhancement. Customer & Stakeholder Engagement Builds strong, trust-based relationships with internal and external stakeholders, including engineering, design, business units, customer success, and executive leadership, to ensure alignment on product goals and priorities. Interface with internal stakeholders (e.g., operations, sales, support) to gather feedback and validate technical solutions. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Data-Driven Decision Making Use real-time analytics tools to monitor product performance, identify issues, and propose improvements. Demonstrate measurable improvements in product reliability, scalability, and performance, as reflected in KPIs such as uptime, latency, error rates, and system throughput. Documentation & Communication Create and maintain product documentation, including technical specs, release notes, and user guides. Communicate progress, risks, and dependencies to cross-functional teams. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Basic Requirements: Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master's or Doctorate qualifications. 10+ years in progressively advancing technical product management roles. 7+ years proven experience working with and influencing highly matrixed teams. Preferred Skills/Experience: Demonstrated understanding of product lifecycles, Ideal Customer Profiles (ICP), lean product canvas, the high level AI landscape, agile methodologies, and digital transformation. Base understanding of modern digital architectures, APIs, cloud platforms, data ecosystems, and software development practices. Healthcare educational background or hands-on experience in health care industry and/or regulated environments is a plus. Physical Requirements: Travel up to 10% (2-3 times per year for non-local candidates). Onsite required 2 days per week for local candidates (in Irving, TX). Remote/Hybrid work environment. McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $163,100 - $271,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
06/26/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. This role offers location flexibility and is open to candidates across the United States. Candidates based in the Dallas-Fort Worth (DFW) area will be hired in a Hybrid capacity and are expected to work onsite at our Las Colinas (Irving, TX) office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in office days may be designated based on team needs and business priorities. About the Role: The Technical Product Management (TPM) Lead is a strategic and execution-focused role that is responsible for managing several digital products that combine data, artificial intelligence, and best-in-class UX. This individual works with engineering, design, and business teams, translating product vision into actionable technical requirements. They lead the strategy of their product, define and prioritize features, and ensure the product's alignment with architectural standards and business goals. The role demands deep technical acumen, strong analytical skills, and the ability to influence cross-functional teams without direct authority. Responsibilities include managing the product roadmap, maintaining a current and complete understanding of a health systems customer profile and set of needs, refining technology pain points with engineering to produce valuable solutions, guiding and interpreting market and user research, and overseeing product performance through data-driven insights. What You'll Do: Product Ownership & Execution Designs, develops and manages activities for specific digital products (may include data products, reporting products, and commercial products) from product definition and planning through production, release, and end of life. Owns the identification and management of specific features or components within a digital product. Translate business requirements into product specifications and enable engineering teams for technical stories. Prioritize backlog items in collaboration with engineering and design. Ensures delivery excellence by aligning product execution with agile best practices, sprint goals, and release timelines, while proactively identifying and mitigating risks. Technical Collaboration Work closely with engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Understand APIs, data models, and system integrations to guide development. Work with engineering and testing teams to develop and apply A/B testing methodologies to validate best-in-class feature and functionality enhancement. Customer & Stakeholder Engagement Builds strong, trust-based relationships with internal and external stakeholders, including engineering, design, business units, customer success, and executive leadership, to ensure alignment on product goals and priorities. Interface with internal stakeholders (e.g., operations, sales, support) to gather feedback and validate technical solutions. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Data-Driven Decision Making Use real-time analytics tools to monitor product performance, identify issues, and propose improvements. Demonstrate measurable improvements in product reliability, scalability, and performance, as reflected in KPIs such as uptime, latency, error rates, and system throughput. Documentation & Communication Create and maintain product documentation, including technical specs, release notes, and user guides. Communicate progress, risks, and dependencies to cross-functional teams. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Basic Requirements: Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master's or Doctorate qualifications. 10+ years in progressively advancing technical product management roles. 7+ years proven experience working with and influencing highly matrixed teams. Preferred Skills/Experience: Demonstrated understanding of product lifecycles, Ideal Customer Profiles (ICP), lean product canvas, the high level AI landscape, agile methodologies, and digital transformation. Base understanding of modern digital architectures, APIs, cloud platforms, data ecosystems, and software development practices. Healthcare educational background or hands-on experience in health care industry and/or regulated environments is a plus. Physical Requirements: Travel up to 10% (2-3 times per year for non-local candidates). Onsite required 2 days per week for local candidates (in Irving, TX). Remote/Hybrid work environment. McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $163,100 - $271,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
Digital Support Specialist I
Spectrum Cornelius, North Carolina
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
06/26/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Digital Support Specialist I
Spectrum Rock Hill, South Carolina
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
06/26/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Digital Support Specialist I
Spectrum Monroe, North Carolina
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
06/26/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
IT Systems Analyst
Center for Elders' Independence Oakland, California
The Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. The Position: The IT Systems Analyst plays a key role in shaping how internal users experience technology across the organization. This hybrid role blends systems analysis, technical support, user advocacy, and service improvement to ensure that IT solutions function effectively and meet the real-world needs of employees. The Analyst will support the end user, design user enablement strategies, interpret service delivery data, and collaborate with IT and business teams to enhance service quality, performance, and system functionality. Ideal candidates will combine technical knowledge with analytical problem-solving, project coordination skills, and a strong customer-focused mindset. The salary range for the IT Systems Analyst position at Center for Elders' Independence is $86,095 to $129,143. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI's annual compensation review and established compensation practices. DUTIES AND RESPONSIBILITIES: Partner with end-users and business teams, to understand and identify pain points, and translate them into technical or process improvements. Design and deliver scalable IT training programs that support system adoption and improve operational efficiency. Develop user-facing documentation such as knowledge base articles, process guides, and training videos to drive self-service and knowledge retention. Monitor service desk trends, system performance data, and usage analytics to identify recurring issues and areas for optimization. Conduct root cause analysis for technical issues and recommend long-term resolutions. Contribute to service review processes and lead initiatives to enhance system usability, reduce friction points, and elevate customer satisfaction. Participate in intake and discovery sessions to capture business requirements for new features, enhancements, and service offerings. Support the rollout of new IT solutions by contributing to change management, training materials, and communication plans. Assist in user acceptance testing (UAT) and validation of new or updated systems and tools to ensure functional alignment. Serve as tier 1 and 2 technical support for complex technical issues; diagnose, document, and triage them appropriately. Track and analyze service management data (via ITSM tools) to identify opportunities for automation or process streamlining. Engage with third-party providers for system delivery, support, training, and infrastructure services as needed. Promote adherence to IT policies, standards, and best practices; provide guidance to users and stakeholders. Actively contribute to cross-functional IT projects, ensuring the user perspective and operational requirements are represented. QUALIFICATIONS: Bachelor's degree in a computing-related discipline, or equivalent experience. 5+ years of experience in IT systems analysis, technical support, vendor management, or service delivery within a structured IT environment (e.g., ITIL framework). Proven ability to translate technical challenges into business-relevant insights and solutions. Strong experience designing and delivering IT training to diverse user groups. Demonstrated success in process improvement initiatives or service optimization projects. Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice. Hands-on experience with: Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive) Identity & access management (Microsoft Entra ID, Active Directory) Device lifecycle and endpoint management tools (e.g., Intune, Autopilot) Network monitoring and troubleshooting (e.g., Cisco, SolarWinds) Contact Center solutions (e.g., Genesys, Five9, 8x8, Nice InContact) Strong interpersonal and communication skills-able to engage both technical and non-technical stakeholders. Excellent documentation, knowledge management, and reporting capabilities. ITIL certification (v3 or v4) strongly preferred. Microsoft 365 or similar technical certifications are a plus. "Be the bridge between people and technology-help shape an IT experience that empowers, not frustrates." Center for Elders' Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a "capitation" healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. xibtplm We are a growing company that offers stability and continues to thrive.
06/26/2026
Full time
The Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. The Position: The IT Systems Analyst plays a key role in shaping how internal users experience technology across the organization. This hybrid role blends systems analysis, technical support, user advocacy, and service improvement to ensure that IT solutions function effectively and meet the real-world needs of employees. The Analyst will support the end user, design user enablement strategies, interpret service delivery data, and collaborate with IT and business teams to enhance service quality, performance, and system functionality. Ideal candidates will combine technical knowledge with analytical problem-solving, project coordination skills, and a strong customer-focused mindset. The salary range for the IT Systems Analyst position at Center for Elders' Independence is $86,095 to $129,143. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI's annual compensation review and established compensation practices. DUTIES AND RESPONSIBILITIES: Partner with end-users and business teams, to understand and identify pain points, and translate them into technical or process improvements. Design and deliver scalable IT training programs that support system adoption and improve operational efficiency. Develop user-facing documentation such as knowledge base articles, process guides, and training videos to drive self-service and knowledge retention. Monitor service desk trends, system performance data, and usage analytics to identify recurring issues and areas for optimization. Conduct root cause analysis for technical issues and recommend long-term resolutions. Contribute to service review processes and lead initiatives to enhance system usability, reduce friction points, and elevate customer satisfaction. Participate in intake and discovery sessions to capture business requirements for new features, enhancements, and service offerings. Support the rollout of new IT solutions by contributing to change management, training materials, and communication plans. Assist in user acceptance testing (UAT) and validation of new or updated systems and tools to ensure functional alignment. Serve as tier 1 and 2 technical support for complex technical issues; diagnose, document, and triage them appropriately. Track and analyze service management data (via ITSM tools) to identify opportunities for automation or process streamlining. Engage with third-party providers for system delivery, support, training, and infrastructure services as needed. Promote adherence to IT policies, standards, and best practices; provide guidance to users and stakeholders. Actively contribute to cross-functional IT projects, ensuring the user perspective and operational requirements are represented. QUALIFICATIONS: Bachelor's degree in a computing-related discipline, or equivalent experience. 5+ years of experience in IT systems analysis, technical support, vendor management, or service delivery within a structured IT environment (e.g., ITIL framework). Proven ability to translate technical challenges into business-relevant insights and solutions. Strong experience designing and delivering IT training to diverse user groups. Demonstrated success in process improvement initiatives or service optimization projects. Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice. Hands-on experience with: Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive) Identity & access management (Microsoft Entra ID, Active Directory) Device lifecycle and endpoint management tools (e.g., Intune, Autopilot) Network monitoring and troubleshooting (e.g., Cisco, SolarWinds) Contact Center solutions (e.g., Genesys, Five9, 8x8, Nice InContact) Strong interpersonal and communication skills-able to engage both technical and non-technical stakeholders. Excellent documentation, knowledge management, and reporting capabilities. ITIL certification (v3 or v4) strongly preferred. Microsoft 365 or similar technical certifications are a plus. "Be the bridge between people and technology-help shape an IT experience that empowers, not frustrates." Center for Elders' Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a "capitation" healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. xibtplm We are a growing company that offers stability and continues to thrive.
Digital Support Specialist I
Spectrum Belmont, North Carolina
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
06/26/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Digital Support Specialist I
Spectrum Concord, North Carolina
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
06/26/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Digital Support Specialist I
Spectrum Gastonia, North Carolina
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
06/26/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Digital Support Specialist I
Spectrum Fort Mill, South Carolina
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
06/26/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Digital Support Specialist I
Spectrum Huntersville, North Carolina
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
06/26/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Digital Support Specialist I
Spectrum Kannapolis, North Carolina
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
06/26/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Digital Support Specialist I
Spectrum Charlotte, North Carolina
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
06/25/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 5 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Senior Salesforce Developer
Federal Home Loan Bank of Chicago Chicago, Illinois
At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Collaborative, in-office operating model Retirement program (401k and Pension) Medical, dental and vision insurance Lifestyle Spending Account Competitive PTO plan 11 paid holidays per yearWho we areOur mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.What it's like to work hereAt FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.What you'll do:The Senior Salesforce Developer with over five years of extensive hands-on experience will deliver scalable, secure, and high-performance solutions across Salesforce Sales Cloud and Marketing Cloud. Demonstrated expertise in both administration and development, including end-to-end platform configuration, custom application development using Apex, Lightning Web Components (LWC), Visualforce, and SOQL, as well as the implementation of complex business logic through a combination of code and Salesforce Flow.Highly skilled in enterprise systems integration, designing and maintaining REST and SOAP APIs, middleware-based integrations, ETL processes, and AppExchange solutions to connect Salesforce with ERP systems, Azure AD/B2C, and a wide range of third-party applications. Proven ability to manage data integrity, authentication and authorization strategies, and secure access controls in highly regulated environments.Strong background in DevOps and Agile delivery, with hands-on experience deploying solutions via CI/CD pipelines using Azure DevOps, managing sandbox environments, and supporting infrastructure as code (IaC) and test-driven development (TDD) practices. Adept at collaborating with cross-functional teams-including business stakeholders, architects, QA, and external vendors-to translate complex requirements into well-governed, reliable Salesforce solutions aligned with organizational standards and change management controls.How you'll make an impact: Drive business efficiency and scalability by delivering secure, well-architected Salesforce solutions that streamline processes, reduce manual effort, and support growing business needs. Enable data-driven decision-making and integration through reliable system integrations, high data integrity, and optimized reporting across Salesforce and connected enterprise platforms. Improve delivery speed and platform stability by leveraging DevOps best practices, CI/CD pipelines, and Agile collaboration to accelerate releases while maintaining quality and compliance.What you can expect:Strategy & Planning Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Ensure that applications meet business requirements and systems goals. Develop and maintain business domain knowledge. Understand and apply relevant Bank policy, standards and procedures to your work. Stay current on technology changes applicable to your domain and how to apply them to Bank initiatives. Demonstrate adherence to IT Principles and critical thinking.Operational Management Collaborate with different areas of IT and the business to provide solutions for the Bank. Identify and resolve system issues. Provide timely reports on the status of tasks and projects as well as any unforeseen issues to management and to business units. Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary. Apply IT Security principles and controls to ensure systems and users operate safely and securely.Role Specific Expectations Supports the team in adhering to agreed best practice techniques and in promoting continuous improvement. Test changes to ensure issues are resolved and functionality and operational control are not adversely impacted. Develop software or configuration solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle. Determine operational feasibility by evaluating problem definition, requirements, solution development and proposed solutions Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.Education & Experience: Education: Bachelor's degree in computer science, Software Engineering, or a related technical discipline. Certifications: Salesforce Admin & Platform Developer I (PDI) required. Programming Skills: Proficiency in Apex, HTML and SOQL/SOSL. CI/CD : Experience with developing and administrating CI/CD pipelines with Azure DevOps/ GitHub Enterprise. Strong analytical and problem-solving abilities, with the capability to communicate complex technical concepts to non-technical stakeholders.What you will bring: Ability to communicate with business users and provide consultation on Salesforce solutions. Hands-on experience in Salesforce and Marketing Cloud setup and administration, e.g., managing users, security controls, and data as well as creating roles, profiles, permissions, public groups, OWD, sharing rules and reports. Experience in designing custom objects, custom fields, picklists, page layouts, workflows, business process workflows, approval processes, assignment rules, validation rules, dynamic layouts, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements. Experience in creating email templates and customer journey's in Marketing Cloud. Should have worked with an editor such as Visual Studio Code or Eclipse for Experience with complex business systems integration as well as object-oriented design patterns and development. Understanding of basic triggers/Apex code knowledge. Sandbox environment management. Experience with data migration and ETL/integration tools. Strong Salesforce product knowledge and at least 5+ years' of Salesforce Administration hands-on experience with Sales Cloud and Marketing Cloud. 5+ years' experience with Platform (Apex, Visual Force, Lightening Framework, SOQL, Unit Testing). Knowledge of Front end technologies like HTML and CSS, JavaScript and JQuery. Experience setting authentication and authorization with Azure AD and Azure B2C. Experience implementing AppExchange applications or connectors to Salesforce. Management of integrated applications and third party suppliers including DocuSign, SharePoint, Service Now, Smart Simple, CVENT, etc. Experience working with CI/CD pipelines, IaC and TDD Experience with different authentication and authorization development strategies. Experience of RESTful API and Micro service standards and best practices. Experience working on a team utilizing the Agile Scrum framework Comprehensive understanding of Change Management process and controls is a plus. Prior experience working in a financial institution and familiarity with concepts such as advances (loan), securities and derivatives is a plus. Prior experience migrating from Dynamics CRM to Salesforce is a plus. Prior Experience in .Net development is a plus. Develop and customize Salesforce solutions using Apex triggers, classes, and Lightning Web Components (LWC) to enhance platform functionality. Design, implement, and maintain REST/SOAP APIs and middleware integrations to connect Salesforce with ERP systems and third-party applications. Apply complex business logic using a combination of Apex and Salesforce Flow to streamline and optimize business processes. Create comprehensive unit tests to ensure high code coverage, and perform debugging to maintain system reliability and performance. Manage application deployments across sandboxes and production environments using Azure DevOps pipelines and related deployment tools. Perform daily configuration activities, provide ongoing support, and deliver enhancements for internal processes, tools, and user needs. Possess strong familiarity with AppExchange products and their implementation. Collaborate closely with cross-functional teams to maintain effective version control and ensure stable integration environments. Demonstrate working knowledge of Salesforce Lightning products, with expertise in Sales Cloud; experience with Marketing Cloud is a plus click apply for full job details
06/25/2026
At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Collaborative, in-office operating model Retirement program (401k and Pension) Medical, dental and vision insurance Lifestyle Spending Account Competitive PTO plan 11 paid holidays per yearWho we areOur mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.What it's like to work hereAt FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.What you'll do:The Senior Salesforce Developer with over five years of extensive hands-on experience will deliver scalable, secure, and high-performance solutions across Salesforce Sales Cloud and Marketing Cloud. Demonstrated expertise in both administration and development, including end-to-end platform configuration, custom application development using Apex, Lightning Web Components (LWC), Visualforce, and SOQL, as well as the implementation of complex business logic through a combination of code and Salesforce Flow.Highly skilled in enterprise systems integration, designing and maintaining REST and SOAP APIs, middleware-based integrations, ETL processes, and AppExchange solutions to connect Salesforce with ERP systems, Azure AD/B2C, and a wide range of third-party applications. Proven ability to manage data integrity, authentication and authorization strategies, and secure access controls in highly regulated environments.Strong background in DevOps and Agile delivery, with hands-on experience deploying solutions via CI/CD pipelines using Azure DevOps, managing sandbox environments, and supporting infrastructure as code (IaC) and test-driven development (TDD) practices. Adept at collaborating with cross-functional teams-including business stakeholders, architects, QA, and external vendors-to translate complex requirements into well-governed, reliable Salesforce solutions aligned with organizational standards and change management controls.How you'll make an impact: Drive business efficiency and scalability by delivering secure, well-architected Salesforce solutions that streamline processes, reduce manual effort, and support growing business needs. Enable data-driven decision-making and integration through reliable system integrations, high data integrity, and optimized reporting across Salesforce and connected enterprise platforms. Improve delivery speed and platform stability by leveraging DevOps best practices, CI/CD pipelines, and Agile collaboration to accelerate releases while maintaining quality and compliance.What you can expect:Strategy & Planning Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Ensure that applications meet business requirements and systems goals. Develop and maintain business domain knowledge. Understand and apply relevant Bank policy, standards and procedures to your work. Stay current on technology changes applicable to your domain and how to apply them to Bank initiatives. Demonstrate adherence to IT Principles and critical thinking.Operational Management Collaborate with different areas of IT and the business to provide solutions for the Bank. Identify and resolve system issues. Provide timely reports on the status of tasks and projects as well as any unforeseen issues to management and to business units. Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary. Apply IT Security principles and controls to ensure systems and users operate safely and securely.Role Specific Expectations Supports the team in adhering to agreed best practice techniques and in promoting continuous improvement. Test changes to ensure issues are resolved and functionality and operational control are not adversely impacted. Develop software or configuration solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle. Determine operational feasibility by evaluating problem definition, requirements, solution development and proposed solutions Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.Education & Experience: Education: Bachelor's degree in computer science, Software Engineering, or a related technical discipline. Certifications: Salesforce Admin & Platform Developer I (PDI) required. Programming Skills: Proficiency in Apex, HTML and SOQL/SOSL. CI/CD : Experience with developing and administrating CI/CD pipelines with Azure DevOps/ GitHub Enterprise. Strong analytical and problem-solving abilities, with the capability to communicate complex technical concepts to non-technical stakeholders.What you will bring: Ability to communicate with business users and provide consultation on Salesforce solutions. Hands-on experience in Salesforce and Marketing Cloud setup and administration, e.g., managing users, security controls, and data as well as creating roles, profiles, permissions, public groups, OWD, sharing rules and reports. Experience in designing custom objects, custom fields, picklists, page layouts, workflows, business process workflows, approval processes, assignment rules, validation rules, dynamic layouts, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements. Experience in creating email templates and customer journey's in Marketing Cloud. Should have worked with an editor such as Visual Studio Code or Eclipse for Experience with complex business systems integration as well as object-oriented design patterns and development. Understanding of basic triggers/Apex code knowledge. Sandbox environment management. Experience with data migration and ETL/integration tools. Strong Salesforce product knowledge and at least 5+ years' of Salesforce Administration hands-on experience with Sales Cloud and Marketing Cloud. 5+ years' experience with Platform (Apex, Visual Force, Lightening Framework, SOQL, Unit Testing). Knowledge of Front end technologies like HTML and CSS, JavaScript and JQuery. Experience setting authentication and authorization with Azure AD and Azure B2C. Experience implementing AppExchange applications or connectors to Salesforce. Management of integrated applications and third party suppliers including DocuSign, SharePoint, Service Now, Smart Simple, CVENT, etc. Experience working with CI/CD pipelines, IaC and TDD Experience with different authentication and authorization development strategies. Experience of RESTful API and Micro service standards and best practices. Experience working on a team utilizing the Agile Scrum framework Comprehensive understanding of Change Management process and controls is a plus. Prior experience working in a financial institution and familiarity with concepts such as advances (loan), securities and derivatives is a plus. Prior experience migrating from Dynamics CRM to Salesforce is a plus. Prior Experience in .Net development is a plus. Develop and customize Salesforce solutions using Apex triggers, classes, and Lightning Web Components (LWC) to enhance platform functionality. Design, implement, and maintain REST/SOAP APIs and middleware integrations to connect Salesforce with ERP systems and third-party applications. Apply complex business logic using a combination of Apex and Salesforce Flow to streamline and optimize business processes. Create comprehensive unit tests to ensure high code coverage, and perform debugging to maintain system reliability and performance. Manage application deployments across sandboxes and production environments using Azure DevOps pipelines and related deployment tools. Perform daily configuration activities, provide ongoing support, and deliver enhancements for internal processes, tools, and user needs. Possess strong familiarity with AppExchange products and their implementation. Collaborate closely with cross-functional teams to maintain effective version control and ensure stable integration environments. Demonstrate working knowledge of Salesforce Lightning products, with expertise in Sales Cloud; experience with Marketing Cloud is a plus click apply for full job details
Network Engineer
AXA Professionals Plano, Texas
Job Description Job Description Construction site-campus 3 data centers 2 finished 1 isn't Can provide if needed High steel boots metal hat everyday in construction site Seeking a highly motivated Network Engineer for our Network and Digital Infrastructure team. This engineer will help to drive the stability and sustainability of our internal network and discover innovative ways to automate and scale our network design. The Network team plays a critical role in building out, responding to network events and determining root cause for internal team and external vendors/ISPs to ensure the network is highly available. The ideal candidate will be expected to provide high quality network problem management and root cause analysis. He/she will demonstrate an excellent knowledge of networking and networking concepts and theory. The candidate will need to have experience participating in operational network support for a large-scale environment. He/she will have a proven track record of success in driving complex issues to resolution autonomously and/or collaboratively. A love for pushing the envelope on new and existing technology is required. RESPONSIBILITIES : - Provide critical network support for all Client networks to diagnose and respond to large-scale networking events - Work with ISPs to install and diagnose problems between Client network and their infrastructure. - Work with internal teams to troubleshoot any internal networking issues that may arise. - Working knowledge of wireless networking for installation and troubleshooting - Deliver business focused solutions and processes that are simple, sustainable and repeatable - Partner with our broader engineering organization to reduce operational burden - Work closely with other networking staff to ensure fast, smooth roll-out of new designs and products - Drive standards across the network and ensure that we are fully compliant to those standards and policies - Monitor and manage communications during large-scale events utilizing an established process - Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc. - Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration for routers and DWDM equipment - Identify and take ownership for opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools - Contribute through innovation to the reduction in the end-to-end cost of delivery - Some travel will be required as new sites come online BASIC QUALIFICATIONS: - Excellent Ethernet and IP networking knowledge and extensive experience in the application of IP protocols. - Substantial background in support large scale service provider or enterprise networks. - Significant past experience with protocols and concepts: BGP, OSPF, TCP/IP, UDP, HSRP, VRF, VPC, DNS, ARP, Tunnels & Port Channeling - Excellent analytical skills - Detail oriented with strong written and verbal communication skills - Knowledge or awareness of IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies - Ability to participate in on-call duties are an expected part of this position - Willingness to work off hours as needed PREFERRED QUALIFICATIONS: - A relevant degree in a related technical discipline or at least four years relevant experience in a large-scale network operations environment is preferred. - Effective prioritization and time management - CCNA/CCNP certifications a plus -Cloud automation Company Description AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services: IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients' specific IT needs. Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations. Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization's requirements and timelines. Company Description AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services: IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients' specific IT needs. Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations. Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization's requirements and timelines.
06/25/2026
Full time
Job Description Job Description Construction site-campus 3 data centers 2 finished 1 isn't Can provide if needed High steel boots metal hat everyday in construction site Seeking a highly motivated Network Engineer for our Network and Digital Infrastructure team. This engineer will help to drive the stability and sustainability of our internal network and discover innovative ways to automate and scale our network design. The Network team plays a critical role in building out, responding to network events and determining root cause for internal team and external vendors/ISPs to ensure the network is highly available. The ideal candidate will be expected to provide high quality network problem management and root cause analysis. He/she will demonstrate an excellent knowledge of networking and networking concepts and theory. The candidate will need to have experience participating in operational network support for a large-scale environment. He/she will have a proven track record of success in driving complex issues to resolution autonomously and/or collaboratively. A love for pushing the envelope on new and existing technology is required. RESPONSIBILITIES : - Provide critical network support for all Client networks to diagnose and respond to large-scale networking events - Work with ISPs to install and diagnose problems between Client network and their infrastructure. - Work with internal teams to troubleshoot any internal networking issues that may arise. - Working knowledge of wireless networking for installation and troubleshooting - Deliver business focused solutions and processes that are simple, sustainable and repeatable - Partner with our broader engineering organization to reduce operational burden - Work closely with other networking staff to ensure fast, smooth roll-out of new designs and products - Drive standards across the network and ensure that we are fully compliant to those standards and policies - Monitor and manage communications during large-scale events utilizing an established process - Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc. - Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration for routers and DWDM equipment - Identify and take ownership for opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools - Contribute through innovation to the reduction in the end-to-end cost of delivery - Some travel will be required as new sites come online BASIC QUALIFICATIONS: - Excellent Ethernet and IP networking knowledge and extensive experience in the application of IP protocols. - Substantial background in support large scale service provider or enterprise networks. - Significant past experience with protocols and concepts: BGP, OSPF, TCP/IP, UDP, HSRP, VRF, VPC, DNS, ARP, Tunnels & Port Channeling - Excellent analytical skills - Detail oriented with strong written and verbal communication skills - Knowledge or awareness of IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies - Ability to participate in on-call duties are an expected part of this position - Willingness to work off hours as needed PREFERRED QUALIFICATIONS: - A relevant degree in a related technical discipline or at least four years relevant experience in a large-scale network operations environment is preferred. - Effective prioritization and time management - CCNA/CCNP certifications a plus -Cloud automation Company Description AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services: IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients' specific IT needs. Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations. Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization's requirements and timelines. Company Description AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services: IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients' specific IT needs. Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations. Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization's requirements and timelines.
Network Solutions Engineer
VIcom Virginia Beach, Virginia
Job Description Job Description Network Solutions Engineer Vicom - Virginia Integrated Communication - Virginia Beach, VA Department: UCC/IT Reports to: Director of UCC/IT - Virginia Beach/Richmond, VA The Network Solutions Engineer contributes across the entire customer lifecycle, providing technical expertise during pre-sale design, presentation, and solution development, as well as post-sale deployment and advanced support. Working collaboratively with Account Managers and UCC/DATA/AV engineers, the role involves preparing technical materials, refining architectures, identifying required resources, and responding to customer inquiries. The engineer supports complex network infrastructure solutions including multi-region WAN, on-premise and cloud environments, IoT ecosystems, and key IT components such as firewalls, routing, switching, wireless, and virtual or physical servers along with vendor-specific technologies and UCC cloud platforms for voice, video, and collaboration. Responsibilities also extend to Microsoft systems, Office 365, and cybersecurity solutions for managed services customers. Across all phases of engagement, the Network Solutions Engineer produces detailed technical documentation as required (e.g., structured cabling designs, MDF/IDF layouts, rack elevations, and full technical drawings), while also contributing to the integrity and ongoing design of internal network systems. Through a combination of remote tools and onsite work, the engineer ensures that approved solutions are effectively implemented, operate reliably, and continue to evolve to meet changing customer requirements. Employee Owned. Customer Focused. VIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. VIcom is 100% employee owned. Employees are empowered to act and think like owners because they are owners! All employee owners have a vested stake in the company which means their commitment to our communities, customers, and each other is unparalleled. Essential Duties and Responsibilities: These key duties and responsibilities support network solutions engineering needs and requirements for both pre-sale and post-sale activities. Design and deliver network infrastructure solutions that are technically sound, resilient, operationally supportable, and aligned with customer requirements. Perform analysis and provide recommendations on legacy network design, installation, and modernization opportunities. Assist in analyzing, evaluating, and recommending new network hardware, software, and communications technologies for applicability and compatibility. Design and support virtualization technologies such as VMware and Microsoft solutions, as well as disaster recovery solutions. Support structured cabling design including racks/MDFs, jacks, wall plates, cable trays, and related documentation. Conduct onsite visits, surveys, and in-depth discovery to evaluate, configure, support, and optimize moderately complex network hardware including switches, wireless controllers/access points, and firewalls. Perform site surveys and audits to ensure proper network specifications, environmental readiness, and compliance. Work with third-party hosted and cloud solution providers to confirm solutions meet customer needs and integration requirements. Maintain and develop collaborative relationships with key vendors and internal teams to support solution delivery. Provide technical evaluation and recommendations for WAN/LAN connectivity, routing, switching, firewalls, and cybersecurity-related configurations. Execute hands-on installation, configuration, staging, and deployment of network infrastructure based on approved design documents and implementation runbooks. Perform system migrations, software upgrades, configuration changes, and cutover activities following change-management processes and project timelines. Implement and validate security configurations including RADIUS/AAA, Active Directory integration, wireless security, firewall rules/policies, VPN/SSL remote access, IDS/IPS, and load balancing. Troubleshoot and resolve configuration, interoperability, and performance issues encountered during implementation or post-deployment stabilization. Create detailed as-built documentation, configuration files, diagrams, and change logs, and maintain internal processes and procedures. Provide knowledge transfer to customers and internal teams to ensure smooth handoff and operational readiness. Interface with other divisions to support integrated solutions involving voice, video, camera, security, and access control systems. Communicate with customers regarding project progress, incident updates, planned changes, and service impact to ensure high levels of satisfaction. Improve customer service perception and overall customer satisfaction through proactive communication and quality delivery. Demonstrate business awareness and an understanding of how IT solutions support customer strategies and goals. Research and articulate business benefits and ROI of proposed or implemented solutions, highlighting short-term and long-term value. Support team members during onsite deployments and ongoing configuration tasks across networking and system technologies. Ensure network infrastructure environments are delivered within scope, on schedule, and operational, applying project management discipline where required. Additional Duties and Responsibilities: Serves as an escalation point for service desk tickets and project issues. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Potential On-call responsibility after hours as a backup only when needed. Document maintenance for all computer systems and network infrastructure. IT Support relating to issues with external/internal systems and network infrastructure. Work in a team environment and independently while communicating effectively. Develop in-depth knowledge of the service catalog and how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Escalate service issues that cannot be completed within defined service levels. Responsible for entering time and expenses as they occur. Work via a daily schedule in that has been established through the dispatch process. Enter all work as service tickets into ticketing system. Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry. Maintain current vendor certifications and obtain others as required. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. College degree preferred. 7-10 years of network system administration, project implementation and general IT experience Demonstrated experience in network infrastructure systems design, implementation, and support. Experience utilizing switching, wireless and firewall solutions from Extreme, Fortinet Extensive knowledge of wireless networking, firewall administration, VPN tunneling/remote access VPN. Advanced knowledge of network security and best practices. Applied technical knowledge of current network hardware protocols and standards such as: BGP, OSPF, EIGRP, SSL, IPSEC, TACACS+ and RADIUS. Professional IT Certifications, such as: Network+, Security+, CCNA/CCNP, Microsoft etc. Experience with Voice over IP with SIP AND SIP Trunking a plus. Applied technical knowledge of SD-Wan a plus. Interpersonal skills: such as telephone and written communication skills, active listening, and customer-care Strong troubleshooting skills at the system and component level Ability to multi-task and adapt to changes quickly. Technical awareness: ability to match resources to technical issues appropriately. Service awareness of all organization's key IT services for which support is being provided. Understanding of support tools, techniques, and how technology provides business services. Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast-moving environment. Good interpersonal and time management skills. Candidates must be able to work multiple shifts based on project deadlines. Have / maintain valid driver's license and approved / clean driving record. Excellent benefits package including health insurance, 401K savings and Employee Stock Ownership Plan Company Description VIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. Our innovative solutions allow organizations to integrate voice, video . click apply for full job details
06/25/2026
Full time
Job Description Job Description Network Solutions Engineer Vicom - Virginia Integrated Communication - Virginia Beach, VA Department: UCC/IT Reports to: Director of UCC/IT - Virginia Beach/Richmond, VA The Network Solutions Engineer contributes across the entire customer lifecycle, providing technical expertise during pre-sale design, presentation, and solution development, as well as post-sale deployment and advanced support. Working collaboratively with Account Managers and UCC/DATA/AV engineers, the role involves preparing technical materials, refining architectures, identifying required resources, and responding to customer inquiries. The engineer supports complex network infrastructure solutions including multi-region WAN, on-premise and cloud environments, IoT ecosystems, and key IT components such as firewalls, routing, switching, wireless, and virtual or physical servers along with vendor-specific technologies and UCC cloud platforms for voice, video, and collaboration. Responsibilities also extend to Microsoft systems, Office 365, and cybersecurity solutions for managed services customers. Across all phases of engagement, the Network Solutions Engineer produces detailed technical documentation as required (e.g., structured cabling designs, MDF/IDF layouts, rack elevations, and full technical drawings), while also contributing to the integrity and ongoing design of internal network systems. Through a combination of remote tools and onsite work, the engineer ensures that approved solutions are effectively implemented, operate reliably, and continue to evolve to meet changing customer requirements. Employee Owned. Customer Focused. VIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. VIcom is 100% employee owned. Employees are empowered to act and think like owners because they are owners! All employee owners have a vested stake in the company which means their commitment to our communities, customers, and each other is unparalleled. Essential Duties and Responsibilities: These key duties and responsibilities support network solutions engineering needs and requirements for both pre-sale and post-sale activities. Design and deliver network infrastructure solutions that are technically sound, resilient, operationally supportable, and aligned with customer requirements. Perform analysis and provide recommendations on legacy network design, installation, and modernization opportunities. Assist in analyzing, evaluating, and recommending new network hardware, software, and communications technologies for applicability and compatibility. Design and support virtualization technologies such as VMware and Microsoft solutions, as well as disaster recovery solutions. Support structured cabling design including racks/MDFs, jacks, wall plates, cable trays, and related documentation. Conduct onsite visits, surveys, and in-depth discovery to evaluate, configure, support, and optimize moderately complex network hardware including switches, wireless controllers/access points, and firewalls. Perform site surveys and audits to ensure proper network specifications, environmental readiness, and compliance. Work with third-party hosted and cloud solution providers to confirm solutions meet customer needs and integration requirements. Maintain and develop collaborative relationships with key vendors and internal teams to support solution delivery. Provide technical evaluation and recommendations for WAN/LAN connectivity, routing, switching, firewalls, and cybersecurity-related configurations. Execute hands-on installation, configuration, staging, and deployment of network infrastructure based on approved design documents and implementation runbooks. Perform system migrations, software upgrades, configuration changes, and cutover activities following change-management processes and project timelines. Implement and validate security configurations including RADIUS/AAA, Active Directory integration, wireless security, firewall rules/policies, VPN/SSL remote access, IDS/IPS, and load balancing. Troubleshoot and resolve configuration, interoperability, and performance issues encountered during implementation or post-deployment stabilization. Create detailed as-built documentation, configuration files, diagrams, and change logs, and maintain internal processes and procedures. Provide knowledge transfer to customers and internal teams to ensure smooth handoff and operational readiness. Interface with other divisions to support integrated solutions involving voice, video, camera, security, and access control systems. Communicate with customers regarding project progress, incident updates, planned changes, and service impact to ensure high levels of satisfaction. Improve customer service perception and overall customer satisfaction through proactive communication and quality delivery. Demonstrate business awareness and an understanding of how IT solutions support customer strategies and goals. Research and articulate business benefits and ROI of proposed or implemented solutions, highlighting short-term and long-term value. Support team members during onsite deployments and ongoing configuration tasks across networking and system technologies. Ensure network infrastructure environments are delivered within scope, on schedule, and operational, applying project management discipline where required. Additional Duties and Responsibilities: Serves as an escalation point for service desk tickets and project issues. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Potential On-call responsibility after hours as a backup only when needed. Document maintenance for all computer systems and network infrastructure. IT Support relating to issues with external/internal systems and network infrastructure. Work in a team environment and independently while communicating effectively. Develop in-depth knowledge of the service catalog and how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Escalate service issues that cannot be completed within defined service levels. Responsible for entering time and expenses as they occur. Work via a daily schedule in that has been established through the dispatch process. Enter all work as service tickets into ticketing system. Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry. Maintain current vendor certifications and obtain others as required. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. College degree preferred. 7-10 years of network system administration, project implementation and general IT experience Demonstrated experience in network infrastructure systems design, implementation, and support. Experience utilizing switching, wireless and firewall solutions from Extreme, Fortinet Extensive knowledge of wireless networking, firewall administration, VPN tunneling/remote access VPN. Advanced knowledge of network security and best practices. Applied technical knowledge of current network hardware protocols and standards such as: BGP, OSPF, EIGRP, SSL, IPSEC, TACACS+ and RADIUS. Professional IT Certifications, such as: Network+, Security+, CCNA/CCNP, Microsoft etc. Experience with Voice over IP with SIP AND SIP Trunking a plus. Applied technical knowledge of SD-Wan a plus. Interpersonal skills: such as telephone and written communication skills, active listening, and customer-care Strong troubleshooting skills at the system and component level Ability to multi-task and adapt to changes quickly. Technical awareness: ability to match resources to technical issues appropriately. Service awareness of all organization's key IT services for which support is being provided. Understanding of support tools, techniques, and how technology provides business services. Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast-moving environment. Good interpersonal and time management skills. Candidates must be able to work multiple shifts based on project deadlines. Have / maintain valid driver's license and approved / clean driving record. Excellent benefits package including health insurance, 401K savings and Employee Stock Ownership Plan Company Description VIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. Our innovative solutions allow organizations to integrate voice, video . click apply for full job details
Client Success Analyst / Senior Analyst (Product- Digital)
Curinos Inc New York, New York
Job Description Job Description Curinos empowers financial institutions to put customers at the center of every decision. Our AI-first platform transforms proprietary data, advanced analytics and deep financial services expertise into timely recommendations - delivered right where teams work. The result: confident decisions, stronger customer relationships, and lasting, profitable growth. Curinos operates under a hybrid modality and has office locations in New York, Chicago, Boston, Toronto, and London. This role is fully remote based in the United States or hybrid in the Greater New York, Chicago, or Boston metropolitan areas. Job Description Curinos is currently seeking a Client Success Analyst / Senior Analyst to support our clients achieve their digital priorities, roadmap and research goals. You will support them in using Curinos' Digital Banking Analyzer platform, which provides regularly updated visuals and market-leading analysis of the digital banking arena. The platform provides access to unique customer journeys across extensive brands in the United States, United Kingdom and anywhere else financial institutions are accelerating their digital developments. Our team of analysts provide market-leading insights into the latest developments to help shape our clients' digital roadmaps. We are seeking a motivated, detail-oriented Client Success Analyst / Senior Analyst to join our team. This role is ideal for a self-starter who takes initiative, proactively engages with clients, and consistently follows through on deliverables. You will play a key role in delivering user insights and value, while collaborating across the Curinos teams Responsibilities As a Client Success Analyst/Senior Analyst, you can expect responsibilities to include: Client Support & Engagement Partner with Client Success Senior Manager, Product Analysts and General Manager to support day-to-day client activities and deliverables including monitoring support inbox Ensure intake, logging, allocation, and resolution of client requests is completed in collaboration with product delivery team Monitor client health score metrics and proactively identify renewal risks and opportunities for clients Assist in preparing for client kick-off and scheduled meetings, including presentation decks and recording meeting notes Set up and maintain user access and profiles - adding, deactivating, updating profiles Set up and maintain user engagement contract strategy and outreach programs Data Analysis & Reporting Analyze client usage data to identify trends, gaps, and opportunities to engage with clients Build and maintain Pendo dashboards and recurring reports on key success metrics Translate data insights into actionable recommendations for Commercial and Product teams and clients Ensure data accuracy and integrity across client accounts Process & Operations Support the development and optimization of Client Success processes and workflows Maintain documentation for best practices, playbooks, and standard operating procedures Assist with system updates, data hygiene, and tracking activities in Salesforce, JIRA, Excel Create and edit product training video content for internal and end-user client training Cross-Functional Collaboration Work closely with Commercial, Product, Marketing, and Technology teams to address client needs Escalate client issues and coordinate resolution across internal stakeholders Share client feedback and insights to inform product development and strategy Support renewal and expansion efforts by monitoring platform usage and with proactive client outreach Track key milestones, sales expansion opportunities, and success criteria for client accounts Salary Range: $ 75,000-$85,000 (plus bonus) Desired Skills & Expertise Understanding and knowledge of digital banking Demonstrate strong interpersonal and communication skills, both verbal and written Ability to lead meetings with small to mid-size financial institutions Identify opportunities for automation and operational efficiencies Be curious and able to apply data analysis, structure and logic to break down and resolve problems Embrace multitasking, proactive outreach and ability take on responsibility to get things done Display commitment to diversity and empathy for internal and client teams Numeracy, commercial awareness, video editing skills, and experience in JIRA, Pendo, and other SaaS and project management applications desired Have 3-5 years of experience in a related field Why work at Curinos? Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from Flexible working options, including home working, flexible hours and part time options, depending on the role requirements - please ask! Unlimited PTO policy, floating holidays, volunteering days and a day off for your birthday Learning and development tools to assist with your career development Work with industry leading Subject Matter Experts and specialist products Regular social events and networking opportunities Collaborative, supportive culture, including an active DE&I program Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services Applying We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need! If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at and we'll do everything we can to help. Inclusivity at Curinos We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.
06/25/2026
Full time
Job Description Job Description Curinos empowers financial institutions to put customers at the center of every decision. Our AI-first platform transforms proprietary data, advanced analytics and deep financial services expertise into timely recommendations - delivered right where teams work. The result: confident decisions, stronger customer relationships, and lasting, profitable growth. Curinos operates under a hybrid modality and has office locations in New York, Chicago, Boston, Toronto, and London. This role is fully remote based in the United States or hybrid in the Greater New York, Chicago, or Boston metropolitan areas. Job Description Curinos is currently seeking a Client Success Analyst / Senior Analyst to support our clients achieve their digital priorities, roadmap and research goals. You will support them in using Curinos' Digital Banking Analyzer platform, which provides regularly updated visuals and market-leading analysis of the digital banking arena. The platform provides access to unique customer journeys across extensive brands in the United States, United Kingdom and anywhere else financial institutions are accelerating their digital developments. Our team of analysts provide market-leading insights into the latest developments to help shape our clients' digital roadmaps. We are seeking a motivated, detail-oriented Client Success Analyst / Senior Analyst to join our team. This role is ideal for a self-starter who takes initiative, proactively engages with clients, and consistently follows through on deliverables. You will play a key role in delivering user insights and value, while collaborating across the Curinos teams Responsibilities As a Client Success Analyst/Senior Analyst, you can expect responsibilities to include: Client Support & Engagement Partner with Client Success Senior Manager, Product Analysts and General Manager to support day-to-day client activities and deliverables including monitoring support inbox Ensure intake, logging, allocation, and resolution of client requests is completed in collaboration with product delivery team Monitor client health score metrics and proactively identify renewal risks and opportunities for clients Assist in preparing for client kick-off and scheduled meetings, including presentation decks and recording meeting notes Set up and maintain user access and profiles - adding, deactivating, updating profiles Set up and maintain user engagement contract strategy and outreach programs Data Analysis & Reporting Analyze client usage data to identify trends, gaps, and opportunities to engage with clients Build and maintain Pendo dashboards and recurring reports on key success metrics Translate data insights into actionable recommendations for Commercial and Product teams and clients Ensure data accuracy and integrity across client accounts Process & Operations Support the development and optimization of Client Success processes and workflows Maintain documentation for best practices, playbooks, and standard operating procedures Assist with system updates, data hygiene, and tracking activities in Salesforce, JIRA, Excel Create and edit product training video content for internal and end-user client training Cross-Functional Collaboration Work closely with Commercial, Product, Marketing, and Technology teams to address client needs Escalate client issues and coordinate resolution across internal stakeholders Share client feedback and insights to inform product development and strategy Support renewal and expansion efforts by monitoring platform usage and with proactive client outreach Track key milestones, sales expansion opportunities, and success criteria for client accounts Salary Range: $ 75,000-$85,000 (plus bonus) Desired Skills & Expertise Understanding and knowledge of digital banking Demonstrate strong interpersonal and communication skills, both verbal and written Ability to lead meetings with small to mid-size financial institutions Identify opportunities for automation and operational efficiencies Be curious and able to apply data analysis, structure and logic to break down and resolve problems Embrace multitasking, proactive outreach and ability take on responsibility to get things done Display commitment to diversity and empathy for internal and client teams Numeracy, commercial awareness, video editing skills, and experience in JIRA, Pendo, and other SaaS and project management applications desired Have 3-5 years of experience in a related field Why work at Curinos? Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from Flexible working options, including home working, flexible hours and part time options, depending on the role requirements - please ask! Unlimited PTO policy, floating holidays, volunteering days and a day off for your birthday Learning and development tools to assist with your career development Work with industry leading Subject Matter Experts and specialist products Regular social events and networking opportunities Collaborative, supportive culture, including an active DE&I program Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services Applying We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need! If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at and we'll do everything we can to help. Inclusivity at Curinos We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.
Sr IT Application Support Specialist
Molson Coors Milwaukee, Wisconsin
Job Description Requisition ID: 39115 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future we're on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone's unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other's successes. Here's to crafting careers and creating new legacies. Crafted Highlights : In the role of the Sr IT Application Support Specialist working in Milwaukee, WI you will be part of the Information Technology team and report to the Sr. Mgr of Apps Support . You will be responsible for internal, and 3rd party delivered IT application support services within a business unit in a mixed cloud environment utilizing AWS, SAP RISE and Azure. This is an important role in our Platforms & Enterprise Technology organization and responsible for ensuring IT services delivered to our business are both efficient & effective. At Molson Coors, IT services are delivered through multiple managed service providers. These IT services support critical business operations and directly affect make-ship-sell beer processes, as such this role has significant responsibility in ensuring the services delivered from those outsourced providers operate without issue. What You'll Be Brewing: Most importantly, you will be responsible for oversight of third parties to ensure the effective running of IT applications in a business unit, including activities associated with the monitoring, analysis, and reporting of application service provider performance versus SLAs, ensuring consistent adherence to, and proper execution of, agreed policies and procedures by all parties. Responsible to address service delivery application outages, incidents and ensure proactive plans are in place to identify and fix root cause analysis findings, following agreed change control and release management processes. Coordinate with environment management in the patching and maintenance of the application portfolio under management. Responsible for educating and working closely with key regional IT and business stakeholders to understand their application support needs & activities as well as communication on critical application issues. Act as the key escalation point person for IT service delivery concerns from the business and IT management for a Business Unit. Accountable to ensure all business unit impacts are identified, discussed, and communicated to the appropriate leadership teams as part of the service delivery and reporting cycle. Shared responsibility for the process of management, monitoring and prioritizing business unit application enhancement requests, patches and upgrades. Works closely with project teams, application and service transition management to ensure that new services, applications, projects brought into the production environment are supportable and do not adversely impact the Business Unit's critical core processes and systems. Key Ingredients: You have a bachelor's degree in Information Technology OR equivalent experience. You have at least 6 years experience in IT, 2-4 years in application operations, development or delivery, 1-2 years in service delivery type roles. You have experience supporting complex systems in an AWS Cloud environment. You have AWS cloud certification (preferred). You bring extensive experience with managing outside service providers, plus application development and delivery technical skills. You communicate persuasively and effectively, both orally and in writing. You understand solution delivery processes with knowledge of the solution development lifecycle and typical problems associated with the implementation of information technology solutions (preferred). You have experience with SAP and/or Application Management in the cloud (strongly preferred). You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities. You build relationships and collaborate to get to the desired outcome. You take accountability for results - acting with integrity and honoring commitments . You have a thirst for learning - you are always looking for ways to learn and help one another grow. You exhibit our core values. Beverage Bonuses: Flexible work programs that support work-life balance, including a hybrid work model of 4 days in the office We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization Ability to grow and develop your career centered around our First Choice Learning opportunities Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, retirement plan options with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources On site Pub, access to cool brand clothing and swag, top events and, of course free beer and beverages! Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Job Posting Salary Range: Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail .
06/25/2026
Full time
Job Description Requisition ID: 39115 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future we're on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone's unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other's successes. Here's to crafting careers and creating new legacies. Crafted Highlights : In the role of the Sr IT Application Support Specialist working in Milwaukee, WI you will be part of the Information Technology team and report to the Sr. Mgr of Apps Support . You will be responsible for internal, and 3rd party delivered IT application support services within a business unit in a mixed cloud environment utilizing AWS, SAP RISE and Azure. This is an important role in our Platforms & Enterprise Technology organization and responsible for ensuring IT services delivered to our business are both efficient & effective. At Molson Coors, IT services are delivered through multiple managed service providers. These IT services support critical business operations and directly affect make-ship-sell beer processes, as such this role has significant responsibility in ensuring the services delivered from those outsourced providers operate without issue. What You'll Be Brewing: Most importantly, you will be responsible for oversight of third parties to ensure the effective running of IT applications in a business unit, including activities associated with the monitoring, analysis, and reporting of application service provider performance versus SLAs, ensuring consistent adherence to, and proper execution of, agreed policies and procedures by all parties. Responsible to address service delivery application outages, incidents and ensure proactive plans are in place to identify and fix root cause analysis findings, following agreed change control and release management processes. Coordinate with environment management in the patching and maintenance of the application portfolio under management. Responsible for educating and working closely with key regional IT and business stakeholders to understand their application support needs & activities as well as communication on critical application issues. Act as the key escalation point person for IT service delivery concerns from the business and IT management for a Business Unit. Accountable to ensure all business unit impacts are identified, discussed, and communicated to the appropriate leadership teams as part of the service delivery and reporting cycle. Shared responsibility for the process of management, monitoring and prioritizing business unit application enhancement requests, patches and upgrades. Works closely with project teams, application and service transition management to ensure that new services, applications, projects brought into the production environment are supportable and do not adversely impact the Business Unit's critical core processes and systems. Key Ingredients: You have a bachelor's degree in Information Technology OR equivalent experience. You have at least 6 years experience in IT, 2-4 years in application operations, development or delivery, 1-2 years in service delivery type roles. You have experience supporting complex systems in an AWS Cloud environment. You have AWS cloud certification (preferred). You bring extensive experience with managing outside service providers, plus application development and delivery technical skills. You communicate persuasively and effectively, both orally and in writing. You understand solution delivery processes with knowledge of the solution development lifecycle and typical problems associated with the implementation of information technology solutions (preferred). You have experience with SAP and/or Application Management in the cloud (strongly preferred). You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities. You build relationships and collaborate to get to the desired outcome. You take accountability for results - acting with integrity and honoring commitments . You have a thirst for learning - you are always looking for ways to learn and help one another grow. You exhibit our core values. Beverage Bonuses: Flexible work programs that support work-life balance, including a hybrid work model of 4 days in the office We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization Ability to grow and develop your career centered around our First Choice Learning opportunities Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, retirement plan options with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources On site Pub, access to cool brand clothing and swag, top events and, of course free beer and beverages! Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Job Posting Salary Range: Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail .
Associate Nursing Information Officer
Presbyterian Healthcare Services Albuquerque, New Mexico
Location Address: 9521 San Mateo NE All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Albuquerque, NM Summary: Presbyterian Delivery System (PDS) seeks a dynamic, distinguished executive to serve as its next Associate Nursing Informatics Officer (ANIO). This is a pivotal, high-visibility leadership role designed for an expert who commands a deep understanding of advanced nursing practice and the sophisticated digital ecosystems required to support modern, high-reliability healthcare delivery. The ANIO serves as the primary strategic voice and executive liaison uniting Nursing Leadership, Medical Staff, Clinical Operations, and Information Systems (IS). In an era of rapid technological advancement, regulatory complexity, and clinical workforce challenges, the ANIO will ensure that health information technology is never a barrier to care, but rather an elegant, intuitive tool that empowers clinicians, safeguards patients, and drives operational excellence. This leadership opportunity arrives at a formative moment for PDS. The organization is actively refining its enterprise clinical workflows, maximizing its electronic health record capabilities, and modernizing its clinical governance frameworks. The ANIO will step into an ecosystem eager for collaborative transformation. By leading, mentoring, and expanding a high-performing team of Clinical Informatics Specialists, the successful candidate will directly shape how care is delivered across the entire Presbyterian Delivery System footprint. This role offers an exceptional platform to champion clinical quality, reduce administrative burden on frontline nurses, and design the future state of technology-enabled patient care. Job Description: Strategic Execution & Interface Collaborate with executive stakeholders to draft, refine, and execute a multi-year strategic road map for Nursing Informatics that directly mirrors the clinical and operational goals of PDS. Serve as the primary interpreter between technical IS analysts and practicing clinicians, translating complex technical architectures into intuitive, efficient workflows. Advise senior leadership on macro-level healthcare technology trends, federal regulatory mandates, and nursing informatics best practices to position PDS at the forefront of the industry. Personnel Leadership & Team Empowerment Provide visionary leadership, evaluation, performance management, and daily operational direction to the Clinical Informatics Specialist team. Build a continuous-learning culture within the informatics division, encouraging advanced certifications, data literacy, and clinical process-improvement capabilities. Define clear metrics, service level expectations, and project boundaries to guard the team against scope creep while optimizing their impact on clinical units. Workflow Engineering & Quality Preservation Organize and execute systematic, objective evaluations of clinical information systems, employing data analytics and direct clinical observations to isolate and fix broken user experiences. Apply rigorous nursing knowledge to core project design teams, ensuring user interface setups prioritize safety and clinical efficiency. Partner with quality, risk management, and regulatory compliance leaders to swiftly transform quality audit findings into real-time, system-enabled clinical practice updates. Vendor, Stakeholder & Emergency Coordination Cultivate and manage collaborative, accountable partnerships with electronic health record (EHR) vendors, communication platform providers, and medical device hardware partners. Lead technical-clinical core teams charged with deploying hardware and software updates, ensuring rigorous testing protocols prevent post-go-live clinical disruption. Formulate, govern, and audit clinical downtime workflows, training nursing units to safely navigate systems-offline scenarios without degrading patient safety or high-reliability metrics. Additional Job Description: Bachelors degree Current RN licensure 8 years of clinical informatics experience 5 years of nursing experience 2 years of leadership role in Clinical Informatics or related area Preferred Masters degree in Nursing, Informatics or related field Certification in Nursing Informatics or related field Epic Certification Benefits Benefits are effective day-one (for .45 FTE and above) and include: Competitive salaries Full medical, dental and vision insurance Flexible spending accounts (FSAs) Free wellness programs Paid time off (PTO) Retirement plans, including matching employer contributions Continuing education and career development opportunities Life insurance and short/long term disability programs About Us Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans. We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come. About New Mexico New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great. Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC. New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west. AA/EOE/VET/DISABLED. xibtplm PHS is a drug-free and tobacco-free employer with smoke free campuses.
06/25/2026
Full time
Location Address: 9521 San Mateo NE All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Albuquerque, NM Summary: Presbyterian Delivery System (PDS) seeks a dynamic, distinguished executive to serve as its next Associate Nursing Informatics Officer (ANIO). This is a pivotal, high-visibility leadership role designed for an expert who commands a deep understanding of advanced nursing practice and the sophisticated digital ecosystems required to support modern, high-reliability healthcare delivery. The ANIO serves as the primary strategic voice and executive liaison uniting Nursing Leadership, Medical Staff, Clinical Operations, and Information Systems (IS). In an era of rapid technological advancement, regulatory complexity, and clinical workforce challenges, the ANIO will ensure that health information technology is never a barrier to care, but rather an elegant, intuitive tool that empowers clinicians, safeguards patients, and drives operational excellence. This leadership opportunity arrives at a formative moment for PDS. The organization is actively refining its enterprise clinical workflows, maximizing its electronic health record capabilities, and modernizing its clinical governance frameworks. The ANIO will step into an ecosystem eager for collaborative transformation. By leading, mentoring, and expanding a high-performing team of Clinical Informatics Specialists, the successful candidate will directly shape how care is delivered across the entire Presbyterian Delivery System footprint. This role offers an exceptional platform to champion clinical quality, reduce administrative burden on frontline nurses, and design the future state of technology-enabled patient care. Job Description: Strategic Execution & Interface Collaborate with executive stakeholders to draft, refine, and execute a multi-year strategic road map for Nursing Informatics that directly mirrors the clinical and operational goals of PDS. Serve as the primary interpreter between technical IS analysts and practicing clinicians, translating complex technical architectures into intuitive, efficient workflows. Advise senior leadership on macro-level healthcare technology trends, federal regulatory mandates, and nursing informatics best practices to position PDS at the forefront of the industry. Personnel Leadership & Team Empowerment Provide visionary leadership, evaluation, performance management, and daily operational direction to the Clinical Informatics Specialist team. Build a continuous-learning culture within the informatics division, encouraging advanced certifications, data literacy, and clinical process-improvement capabilities. Define clear metrics, service level expectations, and project boundaries to guard the team against scope creep while optimizing their impact on clinical units. Workflow Engineering & Quality Preservation Organize and execute systematic, objective evaluations of clinical information systems, employing data analytics and direct clinical observations to isolate and fix broken user experiences. Apply rigorous nursing knowledge to core project design teams, ensuring user interface setups prioritize safety and clinical efficiency. Partner with quality, risk management, and regulatory compliance leaders to swiftly transform quality audit findings into real-time, system-enabled clinical practice updates. Vendor, Stakeholder & Emergency Coordination Cultivate and manage collaborative, accountable partnerships with electronic health record (EHR) vendors, communication platform providers, and medical device hardware partners. Lead technical-clinical core teams charged with deploying hardware and software updates, ensuring rigorous testing protocols prevent post-go-live clinical disruption. Formulate, govern, and audit clinical downtime workflows, training nursing units to safely navigate systems-offline scenarios without degrading patient safety or high-reliability metrics. Additional Job Description: Bachelors degree Current RN licensure 8 years of clinical informatics experience 5 years of nursing experience 2 years of leadership role in Clinical Informatics or related area Preferred Masters degree in Nursing, Informatics or related field Certification in Nursing Informatics or related field Epic Certification Benefits Benefits are effective day-one (for .45 FTE and above) and include: Competitive salaries Full medical, dental and vision insurance Flexible spending accounts (FSAs) Free wellness programs Paid time off (PTO) Retirement plans, including matching employer contributions Continuing education and career development opportunities Life insurance and short/long term disability programs About Us Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans. We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come. About New Mexico New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great. Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC. New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west. AA/EOE/VET/DISABLED. xibtplm PHS is a drug-free and tobacco-free employer with smoke free campuses.

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