Launch Your Career with Cook Systems Ready to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered. Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel. Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins! Title: Solution Architect / Functional Job Duties: Consultant will ensure the robustness, scalability, standardization and efficiency of Digital tech solutions by designing and implementing architectures that meet business needs while aligning with enterprise standards.Defining or designing business capabilities, value streams, processes, functions and organizational structures as input to overall technology strategy.Designing and owning solution architectures for the business functions, including finance, communication, general counsel, sales & marketing. As a team member, gather requirements and translate them into detailed architectural designs, Business, DE and Enterprise Architecture to align architecture strategies with organizational goals and develop long-term roadmaps. Owning and crafting the high-level solution architecture documentation for any established applications or applications in implementation in accordance with the Enterprise Architecture processes and standards. Supporting the implementation and deployment of solutions, providing guidance to development and operations teams and translating the design concept to DT operations.Evaluating and recommending tools, platforms, and technologies to enhance business functions capabilities, including solutions aligned to the architecture guiding principles.Ensuring compliance with security, regulatory, and organizational standards in solution design. Education: Education degree or equivalent in Information Technology, Computer Science, or a comparable field. Required: Relevant work experience in Solution Architecture, Digital Tech Design, or Technical Consulting. Expert in designing, developing and providing specialist advice on tailored IT solution architecture to address specific business needs within functional areas, such as finance, HR, procurement, communication, general counsel, sales & marketing.Deep knowledge of enterprise systems, such as ERP, CRM, or HRMS, and their integration into organizational workflows to optimize operations.Extensive expertise in aligning functional solutions with enterprise architecture frameworks, such as TOGAF to ensure scalability and compliance.Expert at evaluating and strategically planning the usage of emerging technologies, such as AI and automation, to recommend innovative solutions for operational challenges.Vast experience in collaborating with stakeholders across Digital Tech and business teams to ensure solutions align with organizational goals and technical standards.Advanced proficiency in translating business requirements into technical designs and roadmaps that meet functional objectives.Proficient in leveraging integration tools and middleware technologies to enable seamless communication between systems.Basic familiarity with regulatory and compliance standards, such as GDPR or SOX, to ensure functional solutions meet required policies and security standards. Experience with LeanIX is a plus. Why Work with Us Benefits At Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to: Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation. At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.
03/11/2026
Launch Your Career with Cook Systems Ready to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered. Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel. Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins! Title: Solution Architect / Functional Job Duties: Consultant will ensure the robustness, scalability, standardization and efficiency of Digital tech solutions by designing and implementing architectures that meet business needs while aligning with enterprise standards.Defining or designing business capabilities, value streams, processes, functions and organizational structures as input to overall technology strategy.Designing and owning solution architectures for the business functions, including finance, communication, general counsel, sales & marketing. As a team member, gather requirements and translate them into detailed architectural designs, Business, DE and Enterprise Architecture to align architecture strategies with organizational goals and develop long-term roadmaps. Owning and crafting the high-level solution architecture documentation for any established applications or applications in implementation in accordance with the Enterprise Architecture processes and standards. Supporting the implementation and deployment of solutions, providing guidance to development and operations teams and translating the design concept to DT operations.Evaluating and recommending tools, platforms, and technologies to enhance business functions capabilities, including solutions aligned to the architecture guiding principles.Ensuring compliance with security, regulatory, and organizational standards in solution design. Education: Education degree or equivalent in Information Technology, Computer Science, or a comparable field. Required: Relevant work experience in Solution Architecture, Digital Tech Design, or Technical Consulting. Expert in designing, developing and providing specialist advice on tailored IT solution architecture to address specific business needs within functional areas, such as finance, HR, procurement, communication, general counsel, sales & marketing.Deep knowledge of enterprise systems, such as ERP, CRM, or HRMS, and their integration into organizational workflows to optimize operations.Extensive expertise in aligning functional solutions with enterprise architecture frameworks, such as TOGAF to ensure scalability and compliance.Expert at evaluating and strategically planning the usage of emerging technologies, such as AI and automation, to recommend innovative solutions for operational challenges.Vast experience in collaborating with stakeholders across Digital Tech and business teams to ensure solutions align with organizational goals and technical standards.Advanced proficiency in translating business requirements into technical designs and roadmaps that meet functional objectives.Proficient in leveraging integration tools and middleware technologies to enable seamless communication between systems.Basic familiarity with regulatory and compliance standards, such as GDPR or SOX, to ensure functional solutions meet required policies and security standards. Experience with LeanIX is a plus. Why Work with Us Benefits At Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to: Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation. At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.
Job Title: Automation Solutions Architect Lead Specialist Location: Orlando, FL Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Overview We are seeking an experienced Automation Solutions Architect Lead Specialist to design and deliver scalable, efficient automation solutions across enterprise systems and processes. The ideal candidate should have deep expertise in automation frameworks, RPA platforms, workflow orchestration, and system integration, along with strong leadership skills and the ability to guide teams through solution implementation. Key Responsibilities Lead the design, architecture, and implementation of enterprise automation solutions across business processes and IT systems. Partner with stakeholders to identify automation opportunities, develop strategy, and define technology roadmaps. Architect intelligent automation solutions utilizing platforms such as UiPath, Automation Anywhere, Blue Prism, Power Automate, or equivalent tools. Implement end-to-end orchestration including process assessment, workflow design, and process optimization. Integrate automation tools with existing enterprise systems such as ERP, CRM, databases, and cloud services. Develop architecture documentation, process flow diagrams, and solution design specifications. Evaluate and recommend automation tools, platforms, and frameworks based on business needs. Lead and mentor development teams, reviewing technical architecture and solution quality. Ensure automation solutions align with security, compliance, and performance best practices. Work closely with DevOps teams to enable CI/CD pipelines for automation deployments. Conduct feasibility studies, proof of concepts, and system performance testing. Troubleshoot complex automation issues and provide expert-level technical guidance. Required Qualifications Bachelor's degree in Computer Science, Engineering, Information Technology, or related field. 12+ years of IT experience with at least 6+ years focused on automation and solution architecture. Proven experience designing and delivering automation solutions using tools such as UiPath, Blue Prism, Automation Anywhere, or Microsoft Power Automate. Strong expertise in scripting and programming languages such as Python, .NET, Java, or JavaScript. Hands-on experience integrating automation platforms with cloud services (AWS, Azure, GCP) and enterprise applications (SAP, Salesforce, etc. Strong understanding of workflow orchestration, BPM, API integration, and microservices architecture. Demonstrated experience in solution architecture, process mapping, and technical documentation. Experience with Agile and DevOps concepts including CI/CD pipelines. Excellent communication, stakeholder management, and leadership capabilities. Preferred Skills Master's degree in a related technical field. Certifications in relevant platforms such as UiPath Architect, Automation Anywhere Master RPA, Blue Prism Professional, or equivalent. Experience with AI/ML integration, intelligent document processing (IDP), OCR, and NLP. Knowledge of data engineering, analytics, and cloud automation frameworks. Background working in large enterprise environments such as finance, healthcare, retail, or manufacturing.
03/11/2026
Job Title: Automation Solutions Architect Lead Specialist Location: Orlando, FL Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Overview We are seeking an experienced Automation Solutions Architect Lead Specialist to design and deliver scalable, efficient automation solutions across enterprise systems and processes. The ideal candidate should have deep expertise in automation frameworks, RPA platforms, workflow orchestration, and system integration, along with strong leadership skills and the ability to guide teams through solution implementation. Key Responsibilities Lead the design, architecture, and implementation of enterprise automation solutions across business processes and IT systems. Partner with stakeholders to identify automation opportunities, develop strategy, and define technology roadmaps. Architect intelligent automation solutions utilizing platforms such as UiPath, Automation Anywhere, Blue Prism, Power Automate, or equivalent tools. Implement end-to-end orchestration including process assessment, workflow design, and process optimization. Integrate automation tools with existing enterprise systems such as ERP, CRM, databases, and cloud services. Develop architecture documentation, process flow diagrams, and solution design specifications. Evaluate and recommend automation tools, platforms, and frameworks based on business needs. Lead and mentor development teams, reviewing technical architecture and solution quality. Ensure automation solutions align with security, compliance, and performance best practices. Work closely with DevOps teams to enable CI/CD pipelines for automation deployments. Conduct feasibility studies, proof of concepts, and system performance testing. Troubleshoot complex automation issues and provide expert-level technical guidance. Required Qualifications Bachelor's degree in Computer Science, Engineering, Information Technology, or related field. 12+ years of IT experience with at least 6+ years focused on automation and solution architecture. Proven experience designing and delivering automation solutions using tools such as UiPath, Blue Prism, Automation Anywhere, or Microsoft Power Automate. Strong expertise in scripting and programming languages such as Python, .NET, Java, or JavaScript. Hands-on experience integrating automation platforms with cloud services (AWS, Azure, GCP) and enterprise applications (SAP, Salesforce, etc. Strong understanding of workflow orchestration, BPM, API integration, and microservices architecture. Demonstrated experience in solution architecture, process mapping, and technical documentation. Experience with Agile and DevOps concepts including CI/CD pipelines. Excellent communication, stakeholder management, and leadership capabilities. Preferred Skills Master's degree in a related technical field. Certifications in relevant platforms such as UiPath Architect, Automation Anywhere Master RPA, Blue Prism Professional, or equivalent. Experience with AI/ML integration, intelligent document processing (IDP), OCR, and NLP. Knowledge of data engineering, analytics, and cloud automation frameworks. Background working in large enterprise environments such as finance, healthcare, retail, or manufacturing.
Job Title: Network Security Lead Specialist Engineer Location: Boise, ID Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Description The Network Security Lead Specialist Engineer will be responsible for designing, implementing, and managing enterprise-level network security solutions to safeguard critical business infrastructure and data. This role requires extensive experience with network security architecture, threat detection and response, and compliance management. The engineer will serve as a technical leader, guiding security strategy, evaluating new technologies, and collaborating with cross-functional teams to ensure robust security posture and operational excellence. Key Responsibilities Lead the design, deployment, and administration of secure network architectures across on-premises and cloud environments. Manage firewall platforms, intrusion prevention systems, VPN technologies, secure routing, segmentation, and network access control solutions. Oversee security monitoring, incident response, threat analysis, and vulnerability management activities. Conduct security risk assessments, penetration testing coordination, remediation planning, and compliance audits. Develop and maintain network security policies, documentation, runbooks, and standard operating procedures. Collaborate with cybersecurity, infrastructure, DevOps, and cloud architecture teams to align security with business initiatives. Evaluate and recommend new security technologies, tools, and best practices. Lead and mentor a team of security engineers and analysts, providing technical direction and performance guidance. Support governance, regulatory compliance, and certification efforts including SOC2, NIST, PCI, and ISO. Coordinate and manage major security projects, escalations, and service delivery improvements. Ensure high availability and performance of security solutions within complex enterprise environments. Required Qualifications Bachelor's degree in Computer Science, Information Security, Engineering, or related technical field. 12+ years of experience in network engineering and network security leadership roles. Strong hands-on experience with enterprise firewalls, IDS/IPS, WAF, NAC, VPN, and advanced threat protection platforms. Expert knowledge of routing and switching technologies including BGP, OSPF, MPLS, VLANs, SD-WAN, and network segmentation. Proficiency in cloud security solutions for AWS, Azure, or Google Cloud. Strong experience with SIEM/SOAR tools and security log analysis. Proven experience leading security incident response and forensic investigations. Strong understanding of security frameworks and compliance standards such as NIST, ISO 27001, PCI-DSS, and Zero Trust. Certifications such as CISSP, CCNP Security, CCIE Security, CEH, or equivalent. Preferred Skills Experience with automation and scripting using Python, PowerShell, or Ansible. Experience with container security and Kubernetes networking. Knowledge of identity security and MFA/SSO solutions. Experience managing third-party vendors and security contracts. Strong analytical thinking, problem-solving capability, and communication skills.
03/11/2026
Job Title: Network Security Lead Specialist Engineer Location: Boise, ID Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Description The Network Security Lead Specialist Engineer will be responsible for designing, implementing, and managing enterprise-level network security solutions to safeguard critical business infrastructure and data. This role requires extensive experience with network security architecture, threat detection and response, and compliance management. The engineer will serve as a technical leader, guiding security strategy, evaluating new technologies, and collaborating with cross-functional teams to ensure robust security posture and operational excellence. Key Responsibilities Lead the design, deployment, and administration of secure network architectures across on-premises and cloud environments. Manage firewall platforms, intrusion prevention systems, VPN technologies, secure routing, segmentation, and network access control solutions. Oversee security monitoring, incident response, threat analysis, and vulnerability management activities. Conduct security risk assessments, penetration testing coordination, remediation planning, and compliance audits. Develop and maintain network security policies, documentation, runbooks, and standard operating procedures. Collaborate with cybersecurity, infrastructure, DevOps, and cloud architecture teams to align security with business initiatives. Evaluate and recommend new security technologies, tools, and best practices. Lead and mentor a team of security engineers and analysts, providing technical direction and performance guidance. Support governance, regulatory compliance, and certification efforts including SOC2, NIST, PCI, and ISO. Coordinate and manage major security projects, escalations, and service delivery improvements. Ensure high availability and performance of security solutions within complex enterprise environments. Required Qualifications Bachelor's degree in Computer Science, Information Security, Engineering, or related technical field. 12+ years of experience in network engineering and network security leadership roles. Strong hands-on experience with enterprise firewalls, IDS/IPS, WAF, NAC, VPN, and advanced threat protection platforms. Expert knowledge of routing and switching technologies including BGP, OSPF, MPLS, VLANs, SD-WAN, and network segmentation. Proficiency in cloud security solutions for AWS, Azure, or Google Cloud. Strong experience with SIEM/SOAR tools and security log analysis. Proven experience leading security incident response and forensic investigations. Strong understanding of security frameworks and compliance standards such as NIST, ISO 27001, PCI-DSS, and Zero Trust. Certifications such as CISSP, CCNP Security, CCIE Security, CEH, or equivalent. Preferred Skills Experience with automation and scripting using Python, PowerShell, or Ansible. Experience with container security and Kubernetes networking. Knowledge of identity security and MFA/SSO solutions. Experience managing third-party vendors and security contracts. Strong analytical thinking, problem-solving capability, and communication skills.
Job Title: Web Application Development Lead Specialist Engineer Location: Orlando, FL Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Overview We are seeking an experienced Web Application Development Lead Specialist Engineer to design, build, and manage large-scale web applications. This role involves leading development teams, architecting modern web solutions, ensuring high-quality delivery, and collaborating closely with cross-functional teams including UI/UX designers, DevOps, QA, and product management. The ideal candidate should have deep expertise in full-stack web development and hands-on leadership experience within enterprise environments. Key Responsibilities Lead the architecture, development, and deployment of scalable web applications. Provide technical direction and oversight to development teams throughout the project lifecycle. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Oversee code quality, establish development best practices, and conduct code reviews. Ensure web applications meet performance, security, and reliability standards. Integrate backend services, APIs, and cloud platforms into web solutions. Drive modernization initiatives, including migration to modern frameworks and cloud-native solutions. Monitor production performance, troubleshoot issues, and ensure ongoing application support. Work closely with DevOps for CI/CD implementations and automated testing pipelines. Mentor junior engineers and support team growth. Required Qualifications Bachelor's or Master's degree in Computer Science, Engineering, or related field. 12+ years of professional experience in web application development with at least 3+ years leading engineering teams. Strong expertise in full-stack development using JavaScript, TypeScript, HTML5, CSS3. Advanced hands-on experience with modern front-end frameworks such as React, Angular, or Vue. Strong backend development skills using Node.js, Java, .NET, Python, or similar technologies. Experience with RESTful and GraphQL APIs. Proficiency with relational and NoSQL databases (MySQL, PostgreSQL, MongoDB, etc. Experience building cloud-based solutions (AWS, Azure, or Google Cloud Strong understanding of CI/CD pipelines, Git, Jenkins, Docker, Kubernetes, and containerized deployments. Knowledge of application security, scalability, caching, and performance optimization. Preferred Skills Experience with microservices architecture. Exposure to serverless technologies (Lambda, Cloud Functions Familiarity with UI/UX collaboration and accessibility standards. Experience working in Agile/Scrum environments. Strong problem-solving, leadership, and communication skills. Background working in large enterprise environments with complex integration needs.
03/11/2026
Job Title: Web Application Development Lead Specialist Engineer Location: Orlando, FL Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Overview We are seeking an experienced Web Application Development Lead Specialist Engineer to design, build, and manage large-scale web applications. This role involves leading development teams, architecting modern web solutions, ensuring high-quality delivery, and collaborating closely with cross-functional teams including UI/UX designers, DevOps, QA, and product management. The ideal candidate should have deep expertise in full-stack web development and hands-on leadership experience within enterprise environments. Key Responsibilities Lead the architecture, development, and deployment of scalable web applications. Provide technical direction and oversight to development teams throughout the project lifecycle. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Oversee code quality, establish development best practices, and conduct code reviews. Ensure web applications meet performance, security, and reliability standards. Integrate backend services, APIs, and cloud platforms into web solutions. Drive modernization initiatives, including migration to modern frameworks and cloud-native solutions. Monitor production performance, troubleshoot issues, and ensure ongoing application support. Work closely with DevOps for CI/CD implementations and automated testing pipelines. Mentor junior engineers and support team growth. Required Qualifications Bachelor's or Master's degree in Computer Science, Engineering, or related field. 12+ years of professional experience in web application development with at least 3+ years leading engineering teams. Strong expertise in full-stack development using JavaScript, TypeScript, HTML5, CSS3. Advanced hands-on experience with modern front-end frameworks such as React, Angular, or Vue. Strong backend development skills using Node.js, Java, .NET, Python, or similar technologies. Experience with RESTful and GraphQL APIs. Proficiency with relational and NoSQL databases (MySQL, PostgreSQL, MongoDB, etc. Experience building cloud-based solutions (AWS, Azure, or Google Cloud Strong understanding of CI/CD pipelines, Git, Jenkins, Docker, Kubernetes, and containerized deployments. Knowledge of application security, scalability, caching, and performance optimization. Preferred Skills Experience with microservices architecture. Exposure to serverless technologies (Lambda, Cloud Functions Familiarity with UI/UX collaboration and accessibility standards. Experience working in Agile/Scrum environments. Strong problem-solving, leadership, and communication skills. Background working in large enterprise environments with complex integration needs.
Job Title: SAP Business Analyst Lead Specialist Engineer Location: Boise, ID Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Description We are seeking an experienced SAP Business Analyst Lead Specialist Engineer to guide enterprise-level SAP initiatives, drive process improvements, and support large-scale transformation programs. The ideal candidate will have a strong background in SAP implementation, integration, and business process optimization, with the ability to collaborate closely with business stakeholders, technical teams, and leadership. Key Responsibilities Lead SAP business analysis efforts to gather requirements, define solutions, and deliver scalable business functionalities. Work closely with cross-functional teams to design, configure, and support SAP modules such as FI/CO, MM, SD, PP, WM, or HCM (depending on project scope Translate business goals into detailed functional specifications and solution design. Lead end-to-end SAP implementation and enhancement lifecycle including blueprinting, configuration, testing, training, deployment, and post-go-live support. Analyze current business processes and recommend improvements leveraging SAP best practices. Serve as a liaison between business stakeholders and technical SAP development teams. Develop detailed documentation including process flows, functional specifications, and user guides. Manage stakeholder expectations and lead requirement workshops, UAT sessions, and system demos. Troubleshoot and provide resolution for high-priority production issues. Ensure SAP solution governance, compliance, and standardization across the organization. Mentor junior analysts and participate in project planning and estimation activities. Required Qualifications Minimum 12+ years of experience as an SAP Business Analyst or SAP Functional Consultant. Proven expertise in at least one core SAP module (FI/CO, MM, SD, PP, WM, HCM, or similar) and understanding of cross-functional integration points. Strong experience with SAP implementation, upgrade, or S/4HANA migration projects. Strong understanding of end-to-end business processes including supply chain, finance, manufacturing, procurement, or HR (based on module Hands-on experience in writing functional specifications and working with ABAP development teams. Proficiency with SAP testing, data validation, and documentation. Strong analytical and problem-solving skills with ability to drive decisions and outcomes. Excellent communication, stakeholder management, and leadership skills. Preferred Skills Experience with SAP S/4HANA implementations. Experience with SAP Fiori, Solution Manager, or integration tools such as PI/PO or BTP. Familiarity with project management methodologies such as Agile or Waterfall. Experience working in a large enterprise or manufacturing domain environment. SAP Certification in relevant module(s Ability to lead cross-functional project teams and manage vendor coordination.
03/11/2026
Job Title: SAP Business Analyst Lead Specialist Engineer Location: Boise, ID Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Description We are seeking an experienced SAP Business Analyst Lead Specialist Engineer to guide enterprise-level SAP initiatives, drive process improvements, and support large-scale transformation programs. The ideal candidate will have a strong background in SAP implementation, integration, and business process optimization, with the ability to collaborate closely with business stakeholders, technical teams, and leadership. Key Responsibilities Lead SAP business analysis efforts to gather requirements, define solutions, and deliver scalable business functionalities. Work closely with cross-functional teams to design, configure, and support SAP modules such as FI/CO, MM, SD, PP, WM, or HCM (depending on project scope Translate business goals into detailed functional specifications and solution design. Lead end-to-end SAP implementation and enhancement lifecycle including blueprinting, configuration, testing, training, deployment, and post-go-live support. Analyze current business processes and recommend improvements leveraging SAP best practices. Serve as a liaison between business stakeholders and technical SAP development teams. Develop detailed documentation including process flows, functional specifications, and user guides. Manage stakeholder expectations and lead requirement workshops, UAT sessions, and system demos. Troubleshoot and provide resolution for high-priority production issues. Ensure SAP solution governance, compliance, and standardization across the organization. Mentor junior analysts and participate in project planning and estimation activities. Required Qualifications Minimum 12+ years of experience as an SAP Business Analyst or SAP Functional Consultant. Proven expertise in at least one core SAP module (FI/CO, MM, SD, PP, WM, HCM, or similar) and understanding of cross-functional integration points. Strong experience with SAP implementation, upgrade, or S/4HANA migration projects. Strong understanding of end-to-end business processes including supply chain, finance, manufacturing, procurement, or HR (based on module Hands-on experience in writing functional specifications and working with ABAP development teams. Proficiency with SAP testing, data validation, and documentation. Strong analytical and problem-solving skills with ability to drive decisions and outcomes. Excellent communication, stakeholder management, and leadership skills. Preferred Skills Experience with SAP S/4HANA implementations. Experience with SAP Fiori, Solution Manager, or integration tools such as PI/PO or BTP. Familiarity with project management methodologies such as Agile or Waterfall. Experience working in a large enterprise or manufacturing domain environment. SAP Certification in relevant module(s Ability to lead cross-functional project teams and manage vendor coordination.
Job Title: Security Solutions Architect Lead Specialist Engineer Location: Alpharetta, GA Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Description: We are seeking an experienced Security Solutions Architect Lead Specialist Engineer to lead the design, implementation, and oversight of enterprise security solutions. The ideal candidate will have a strong background in cybersecurity architecture, risk management, and security best practices, and will work closely with stakeholders to ensure security requirements are integrated into all aspects of the business. Key Responsibilities: Lead the design, development, and implementation of enterprise security architectures across multiple platforms and technologies. Develop security strategies aligned with business goals and regulatory requirements. Conduct risk assessments, vulnerability assessments, and security gap analyses. Provide guidance and leadership on security solutions, including identity and access management, network security, cloud security, and application security. Collaborate with cross-functional teams to ensure secure deployment of applications and infrastructure. Evaluate emerging security technologies and make recommendations for adoption. Create and maintain security architecture documentation, standards, and policies. Serve as a subject matter expert for security incidents, providing mitigation strategies and response plans. Mentor and guide junior security engineers and architects. Ensure compliance with industry standards, frameworks, and regulatory requirements (e.g., NIST, ISO 27001, GDPR, HIPAA Required Qualifications: Bachelor's degree in Computer Science, Information Security, or a related field; Master's degree preferred. 12+ years of experience in information security, with at least 5 years in a security architecture or leadership role. Strong knowledge of enterprise security frameworks, technologies, and best practices. Hands-on experience with security solutions such as firewalls, SIEM, IAM, endpoint security, encryption, and network security. Experience with cloud security (AWS, Azure, GCP) and securing hybrid environments. Deep understanding of security regulations, compliance standards, and risk management frameworks. Strong problem-solving, analytical, and communication skills. Proven ability to lead complex projects and guide technical teams. Preferred Skills: Security certifications such as CISSP, CISM, CCSP, or SABSA. Experience with DevSecOps practices and secure software development lifecycle. Knowledge of advanced threat detection, incident response, and forensics. Familiarity with automation and security orchestration tools. Experience with container security, microservices security, and zero-trust architecture. Strong stakeholder management and executive communication skills.
03/11/2026
Job Title: Security Solutions Architect Lead Specialist Engineer Location: Alpharetta, GA Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Description: We are seeking an experienced Security Solutions Architect Lead Specialist Engineer to lead the design, implementation, and oversight of enterprise security solutions. The ideal candidate will have a strong background in cybersecurity architecture, risk management, and security best practices, and will work closely with stakeholders to ensure security requirements are integrated into all aspects of the business. Key Responsibilities: Lead the design, development, and implementation of enterprise security architectures across multiple platforms and technologies. Develop security strategies aligned with business goals and regulatory requirements. Conduct risk assessments, vulnerability assessments, and security gap analyses. Provide guidance and leadership on security solutions, including identity and access management, network security, cloud security, and application security. Collaborate with cross-functional teams to ensure secure deployment of applications and infrastructure. Evaluate emerging security technologies and make recommendations for adoption. Create and maintain security architecture documentation, standards, and policies. Serve as a subject matter expert for security incidents, providing mitigation strategies and response plans. Mentor and guide junior security engineers and architects. Ensure compliance with industry standards, frameworks, and regulatory requirements (e.g., NIST, ISO 27001, GDPR, HIPAA Required Qualifications: Bachelor's degree in Computer Science, Information Security, or a related field; Master's degree preferred. 12+ years of experience in information security, with at least 5 years in a security architecture or leadership role. Strong knowledge of enterprise security frameworks, technologies, and best practices. Hands-on experience with security solutions such as firewalls, SIEM, IAM, endpoint security, encryption, and network security. Experience with cloud security (AWS, Azure, GCP) and securing hybrid environments. Deep understanding of security regulations, compliance standards, and risk management frameworks. Strong problem-solving, analytical, and communication skills. Proven ability to lead complex projects and guide technical teams. Preferred Skills: Security certifications such as CISSP, CISM, CCSP, or SABSA. Experience with DevSecOps practices and secure software development lifecycle. Knowledge of advanced threat detection, incident response, and forensics. Familiarity with automation and security orchestration tools. Experience with container security, microservices security, and zero-trust architecture. Strong stakeholder management and executive communication skills.
Role: Intermediate/Senior Informix & Legacy Systems Developer Position Overview We are seeking a technical specialist with deep expertise in legacy IBM/Informix platforms. This role is critical to supporting and modernizing our legacy infrastructure, specifically focusing on HP-UX and IBM AIX environments. You will be responsible for maintaining mission-critical ERP, supply chain, and warehouse management systems while driving technical performance optimizations. Key Responsibilities System Modernization & Design: Collaborate with cross-functional teams to design and implement robust solutions that bridge legacy logic with modern requirements (e.g., migrating Informix 4GL to Genero BDL). Legacy Maintenance: Write and optimize clean, maintainable code in Informix 4GL, Genero BDL, and Unix Shell Scripting (Korn, Awk). Technical Troubleshooting: Resolve complex application issues and database performance bottlenecks using utilities like oncheck and set explain. Deployment & Testing: Lead integration, UAT, and performance testing activities to ensure high-quality deployments with minimal business disruption. Support & Documentation: Manage incidents and work orders escalated from the Service Desk, adhering to established SLAs, and maintain comprehensive technical documentation. Required Technical Skills Primary Languages: Expert-level Informix 4GL, Genero BDL, and SQL. Secondary Languages: Proficiency in Java, Python, or Perl for integration and modern application support. Database Management: Advanced knowledge of IBM Informix Dynamic Server (IDS); familiarity with SQL Server, Oracle, or Snowflake is a plus. Operating Systems: Mastery of Unix-based systems (HP-UX, IBM AIX, Linux) and Windows environments. Integrations: Understanding of EDI (810, 820), XML, and API integration (RESTful/SOAP). Version Control: Hands-on experience with Git, GitHub, or GitLab. Preferred Domain Knowledge Experience with ERP Supply Chain concepts: Order creation, Pick-Pack-Ship, Invoicing, and Bill of Materials (BOM). Familiarity with Warehouse Management Systems (WMS) and manufacturing workflows. Role & Project Scope Core Objective: Support and modernize a mission-critical Legacy ERP platform while expediting its integration with Salesforce and e-commerce platforms. Key Responsibilities: Directly manage Informix 4GL development and maintenance. Lead API build-out and integration projects alongside key technical stakeholders. Operate within a Unix/Linux environment. Team Dynamics: Small, lean team consisting of one onsite resource and three offshore members; requires daily coordination with the offshore team. Candidate Requirements Technical Expertise: Minimum 5 years of experience on the Informix legacy platform (specifically 4GL). Domain Knowledge: Strong business understanding of Supply Chain workflows and operations. Technical Environment: Proficiency in Unix/Linux and API development. Soft Skills: Exceptional communication skills to effectively collaborate with and guide offshore team members.
03/11/2026
Role: Intermediate/Senior Informix & Legacy Systems Developer Position Overview We are seeking a technical specialist with deep expertise in legacy IBM/Informix platforms. This role is critical to supporting and modernizing our legacy infrastructure, specifically focusing on HP-UX and IBM AIX environments. You will be responsible for maintaining mission-critical ERP, supply chain, and warehouse management systems while driving technical performance optimizations. Key Responsibilities System Modernization & Design: Collaborate with cross-functional teams to design and implement robust solutions that bridge legacy logic with modern requirements (e.g., migrating Informix 4GL to Genero BDL). Legacy Maintenance: Write and optimize clean, maintainable code in Informix 4GL, Genero BDL, and Unix Shell Scripting (Korn, Awk). Technical Troubleshooting: Resolve complex application issues and database performance bottlenecks using utilities like oncheck and set explain. Deployment & Testing: Lead integration, UAT, and performance testing activities to ensure high-quality deployments with minimal business disruption. Support & Documentation: Manage incidents and work orders escalated from the Service Desk, adhering to established SLAs, and maintain comprehensive technical documentation. Required Technical Skills Primary Languages: Expert-level Informix 4GL, Genero BDL, and SQL. Secondary Languages: Proficiency in Java, Python, or Perl for integration and modern application support. Database Management: Advanced knowledge of IBM Informix Dynamic Server (IDS); familiarity with SQL Server, Oracle, or Snowflake is a plus. Operating Systems: Mastery of Unix-based systems (HP-UX, IBM AIX, Linux) and Windows environments. Integrations: Understanding of EDI (810, 820), XML, and API integration (RESTful/SOAP). Version Control: Hands-on experience with Git, GitHub, or GitLab. Preferred Domain Knowledge Experience with ERP Supply Chain concepts: Order creation, Pick-Pack-Ship, Invoicing, and Bill of Materials (BOM). Familiarity with Warehouse Management Systems (WMS) and manufacturing workflows. Role & Project Scope Core Objective: Support and modernize a mission-critical Legacy ERP platform while expediting its integration with Salesforce and e-commerce platforms. Key Responsibilities: Directly manage Informix 4GL development and maintenance. Lead API build-out and integration projects alongside key technical stakeholders. Operate within a Unix/Linux environment. Team Dynamics: Small, lean team consisting of one onsite resource and three offshore members; requires daily coordination with the offshore team. Candidate Requirements Technical Expertise: Minimum 5 years of experience on the Informix legacy platform (specifically 4GL). Domain Knowledge: Strong business understanding of Supply Chain workflows and operations. Technical Environment: Proficiency in Unix/Linux and API development. Soft Skills: Exceptional communication skills to effectively collaborate with and guide offshore team members.
Job Title: Embedded Systems Lead Engineer Specialist Location: Delaware, Delaware Experience Required: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Overview We are seeking a highly experienced Embedded Systems Lead Engineer Specialist to guide the design, development, testing, and integration of embedded systems and firmware across complex hardware platforms. The ideal candidate will have strong hands-on technical leadership experience, deep knowledge of embedded systems architecture, and the ability to drive engineering initiatives from concept to production. Key Responsibilities Lead the architecture, design, development, and deployment of embedded systems and firmware solutions. Work closely with cross-functional teams including hardware, software, QA, product, and manufacturing groups. Drive technical decision-making and provide mentorship to junior engineers. Develop system-level design documentation, interface specifications, and technical requirements. Perform board-level bring-up, device driver development, and low-level debugging. Implement real-time embedded applications using RTOS and bare-metal environments. Optimize system reliability, performance, and power consumption. Conduct code reviews, ensure best engineering practices, and maintain high coding standards. Lead system integration, validation, and testing, including automation frameworks. Troubleshoot and resolve complex issues at hardware/software boundaries. Support release management, scalability, and production readiness activities. Required Qualifications Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field (Master's preferred 12+ years of hands-on experience in embedded systems development and leadership roles. Expertise in C and C++ programming for embedded environments. Strong experience with microcontrollers, microprocessors, and SoC architectures. Deep understanding of RTOS (such as FreeRTOS, VxWorks, QNX, ThreadX) and bare-metal development. Experience with device drivers, communication protocols (UART, SPI, I2C, CAN, USB, Ethernet, BLE, Wi-Fi Strong background in board bring-up, hardware debugging tools (oscilloscope, logic analyzer, JTAG Experience working with Linux Kernel, BSP, and embedded Linux distributions. Hands-on experience with version control systems such as Git. Strong troubleshooting skills and understanding of system-level design trade-offs. Proven ability to lead engineering teams and deliver complex embedded solutions. Preferred Skills Experience with FPGA programming (Verilog/VHDL) is a plus. Experience with safety-critical systems (ISO 26262, DO-178C, IEC 61508, medical standards, or automotive systems Knowledge of AI/ML edge deployments, IoT platforms, or cybersecurity for embedded devices. Experience with cloud-connected embedded systems or IoT protocols (MQTT, CoAP Familiarity with Agile methodologies and CI/CD pipelines for embedded software. Excellent communication, documentation, and team collaboration skills.
03/11/2026
Job Title: Embedded Systems Lead Engineer Specialist Location: Delaware, Delaware Experience Required: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Overview We are seeking a highly experienced Embedded Systems Lead Engineer Specialist to guide the design, development, testing, and integration of embedded systems and firmware across complex hardware platforms. The ideal candidate will have strong hands-on technical leadership experience, deep knowledge of embedded systems architecture, and the ability to drive engineering initiatives from concept to production. Key Responsibilities Lead the architecture, design, development, and deployment of embedded systems and firmware solutions. Work closely with cross-functional teams including hardware, software, QA, product, and manufacturing groups. Drive technical decision-making and provide mentorship to junior engineers. Develop system-level design documentation, interface specifications, and technical requirements. Perform board-level bring-up, device driver development, and low-level debugging. Implement real-time embedded applications using RTOS and bare-metal environments. Optimize system reliability, performance, and power consumption. Conduct code reviews, ensure best engineering practices, and maintain high coding standards. Lead system integration, validation, and testing, including automation frameworks. Troubleshoot and resolve complex issues at hardware/software boundaries. Support release management, scalability, and production readiness activities. Required Qualifications Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field (Master's preferred 12+ years of hands-on experience in embedded systems development and leadership roles. Expertise in C and C++ programming for embedded environments. Strong experience with microcontrollers, microprocessors, and SoC architectures. Deep understanding of RTOS (such as FreeRTOS, VxWorks, QNX, ThreadX) and bare-metal development. Experience with device drivers, communication protocols (UART, SPI, I2C, CAN, USB, Ethernet, BLE, Wi-Fi Strong background in board bring-up, hardware debugging tools (oscilloscope, logic analyzer, JTAG Experience working with Linux Kernel, BSP, and embedded Linux distributions. Hands-on experience with version control systems such as Git. Strong troubleshooting skills and understanding of system-level design trade-offs. Proven ability to lead engineering teams and deliver complex embedded solutions. Preferred Skills Experience with FPGA programming (Verilog/VHDL) is a plus. Experience with safety-critical systems (ISO 26262, DO-178C, IEC 61508, medical standards, or automotive systems Knowledge of AI/ML edge deployments, IoT platforms, or cybersecurity for embedded devices. Experience with cloud-connected embedded systems or IoT protocols (MQTT, CoAP Familiarity with Agile methodologies and CI/CD pipelines for embedded software. Excellent communication, documentation, and team collaboration skills.
RETIREMENT CLEARINGHOUSE LLC
Charlotte, North Carolina
Job title: SQL Database Administrator-Hybrid Position This position will work in our Charlotte, NC office at least once a week. Company intro: Retirement Clearinghouse was voted one of the top places to work by Charlotte Magazine in 2024 and 2025! When you join the team, you'll make a real difference and can learn, grow and make a positive impact every day. At Retirement Clearinghouse we are helping millions of Americans preserve their retirement savings. We use innovative technology and provide exceptional customer service to help participants make informed decisions about their retirement accounts without using high pressure sales pitches. Job position description: We are looking for an experienced SQL Database Administrator. The ideal candidate will: Handle technical requests submitted by end users of RCH products and systems. Act quickly to analyze available data and determine root cause of the technical issues. Installs and configures SQL database setups Implements database schemas, tables, views, and data objects based on best practices and company design standards Know and adhere to Enterprise Query Standards Works closely with the application support specialists and development team to implement data changes following company change management policies Work closely with the application support team on quarterly releases. Review and modify queries that are flagged as potentially harmful to production for scalability, availability, and potential efficiency gains Perform the migration of changes through development life cycle which includes test, stage and UAT environments and deployment into the production environment. Review new SQL Server features, trace-flag changes, and operational changes prior to SQL version migration or upgrade. Optimize and tune SQL code using execution plans, system DMVs, and third-party tools Create, update, and maintain database system diagrams and operation documentation, including data standards, procedures, and definitions Pay Range: 92k to 102k annually Top benefits or perks: As a team member at Retirement Clearinghouse, you'll enjoy: A culture that fosters a positive work life balance. Hybrid work opportunities. Competitive hourly rate with Bonus potential. 18 days of Paid Time Off per year, 5 sick days per year, 3 Floating Holidays per year (actual time off is prorated the first year and is based upon date of hire) Paid holidays Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment 401k eligibility and 100% vesting with employer matching on day 1 of employment. Professional Growth and Career Advancement Opportunities Training is provided to all new hires to help you achieve your goals and ensure your success! Upon successful completion of the onsite training, candidates will be permitted to work remotely on the same terms and conditions as other employees in the position. Employees who wish to work onsite may do so in our state-of-the-art office! Location: Retirement Clearinghouse is in the Ayrsley area located in Charlotte, NC, the second largest banking center in the United States. Compensation details: 00 Yearly Salary PI0d403fe7907b-5361
03/11/2026
Full time
Job title: SQL Database Administrator-Hybrid Position This position will work in our Charlotte, NC office at least once a week. Company intro: Retirement Clearinghouse was voted one of the top places to work by Charlotte Magazine in 2024 and 2025! When you join the team, you'll make a real difference and can learn, grow and make a positive impact every day. At Retirement Clearinghouse we are helping millions of Americans preserve their retirement savings. We use innovative technology and provide exceptional customer service to help participants make informed decisions about their retirement accounts without using high pressure sales pitches. Job position description: We are looking for an experienced SQL Database Administrator. The ideal candidate will: Handle technical requests submitted by end users of RCH products and systems. Act quickly to analyze available data and determine root cause of the technical issues. Installs and configures SQL database setups Implements database schemas, tables, views, and data objects based on best practices and company design standards Know and adhere to Enterprise Query Standards Works closely with the application support specialists and development team to implement data changes following company change management policies Work closely with the application support team on quarterly releases. Review and modify queries that are flagged as potentially harmful to production for scalability, availability, and potential efficiency gains Perform the migration of changes through development life cycle which includes test, stage and UAT environments and deployment into the production environment. Review new SQL Server features, trace-flag changes, and operational changes prior to SQL version migration or upgrade. Optimize and tune SQL code using execution plans, system DMVs, and third-party tools Create, update, and maintain database system diagrams and operation documentation, including data standards, procedures, and definitions Pay Range: 92k to 102k annually Top benefits or perks: As a team member at Retirement Clearinghouse, you'll enjoy: A culture that fosters a positive work life balance. Hybrid work opportunities. Competitive hourly rate with Bonus potential. 18 days of Paid Time Off per year, 5 sick days per year, 3 Floating Holidays per year (actual time off is prorated the first year and is based upon date of hire) Paid holidays Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment 401k eligibility and 100% vesting with employer matching on day 1 of employment. Professional Growth and Career Advancement Opportunities Training is provided to all new hires to help you achieve your goals and ensure your success! Upon successful completion of the onsite training, candidates will be permitted to work remotely on the same terms and conditions as other employees in the position. Employees who wish to work onsite may do so in our state-of-the-art office! Location: Retirement Clearinghouse is in the Ayrsley area located in Charlotte, NC, the second largest banking center in the United States. Compensation details: 00 Yearly Salary PI0d403fe7907b-5361
Launch Your Career with Cook SystemsReady to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!Title: Systems Automation EngineerPay Rate: $55hr - $63hr DOEContract To Hire (after 9 months)Position: Industrial Data Scientist & Optimization SpecialistConsultant Consultant will work on designing, implementing, and commissioning advanced analytics projects & developing, maintaining, and improving mathematical optimization models to support Digital Industrial Transformation strategy. Will get the opportunity to contribute to the strategic transformation and have a positive impact on the industrial operations.Job Duties: Translating industrial and operational needs into advanced analytics requirements and insights.Designing and implementing industrial data science solutions to optimize performance, quality, and maintenance.Developing and deploying energy optimization solutions, including the full industrialization (link removed)municating complex analytical results and ideas to stakeholders and decision-makers effectively.Training and supporting engineers in advanced analytics and optimization techniques.Researching and developing optimization algorithms with a focus on energy efficiency and sustainability.Education: Relevant education degree or equivalent in master's in chemical engineering, Process Systems Engineering, Mathematics, Computer Science, or a related quantitative field with a strong chemical/process background and specialization in Data Science, Machine Learning, Modeling, Simulation and/or Optimization.Experience Required:Relevant work experience in Data Science techniques and demonstrable technical skills in developing mathematical optimization solutions for complex real-world problems, applied to chemical industrial operations. Minimum 7 years of experience preferred.Process Engineering & Optimization: Strong background in chemical and process engineering with expertise in applying mathematical optimization techniques and using tools like CPLEX and Gurobi to solve complex industrial (link removed)dustrial Data Science: Proficient in machine learning, covering supervised, unsupervised, and reinforcement learning, with hands-on skills in Python, Azure, and Dataiku for industrial applications.Data Management & Visualization: Experienced in handling and querying industrial data from historian databases (e.g., PI, IP21) and using industry-leading tools like Power BI and SEEQ for analysis and visualization.Why Work with UsBenefitsAt Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to: Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you. Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds. Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms. Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts. Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.
03/11/2026
Launch Your Career with Cook SystemsReady to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!Title: Systems Automation EngineerPay Rate: $55hr - $63hr DOEContract To Hire (after 9 months)Position: Industrial Data Scientist & Optimization SpecialistConsultant Consultant will work on designing, implementing, and commissioning advanced analytics projects & developing, maintaining, and improving mathematical optimization models to support Digital Industrial Transformation strategy. Will get the opportunity to contribute to the strategic transformation and have a positive impact on the industrial operations.Job Duties: Translating industrial and operational needs into advanced analytics requirements and insights.Designing and implementing industrial data science solutions to optimize performance, quality, and maintenance.Developing and deploying energy optimization solutions, including the full industrialization (link removed)municating complex analytical results and ideas to stakeholders and decision-makers effectively.Training and supporting engineers in advanced analytics and optimization techniques.Researching and developing optimization algorithms with a focus on energy efficiency and sustainability.Education: Relevant education degree or equivalent in master's in chemical engineering, Process Systems Engineering, Mathematics, Computer Science, or a related quantitative field with a strong chemical/process background and specialization in Data Science, Machine Learning, Modeling, Simulation and/or Optimization.Experience Required:Relevant work experience in Data Science techniques and demonstrable technical skills in developing mathematical optimization solutions for complex real-world problems, applied to chemical industrial operations. Minimum 7 years of experience preferred.Process Engineering & Optimization: Strong background in chemical and process engineering with expertise in applying mathematical optimization techniques and using tools like CPLEX and Gurobi to solve complex industrial (link removed)dustrial Data Science: Proficient in machine learning, covering supervised, unsupervised, and reinforcement learning, with hands-on skills in Python, Azure, and Dataiku for industrial applications.Data Management & Visualization: Experienced in handling and querying industrial data from historian databases (e.g., PI, IP21) and using industry-leading tools like Power BI and SEEQ for analysis and visualization.Why Work with UsBenefitsAt Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to: Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you. Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds. Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms. Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts. Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.
Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third-largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup. The 1854 Medicine Creek Treaty forcibly removed them to the Puyallup Reservation to make way for settlers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup people, who still live here, defend their rights, and contribute greatly to the well-being of this community. Our institution aims to increase partnerships and community ties with the local indigenous populations. TCC is committed to increasing Native visibility by developing more culturally responsive curriculum. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. We are committed to infusing and incorporating more educational content focused on the lives and experiences of the Black community into our curriculum. We continually strive to become an anti-racist institution. Tacoma Community College is a public two-year institution that serves a diverse population of approximately 12,000 students. Our students reflect the diversity of our community; we serve 27% students of color, 60% female, and a median age of 26. We embrace our identity as a community college. Our Mission Statement says, "As the community's college, we create meaningful learning, advance equity, and strengthen student and community success." Our faculty are engaged in innovative work to improve student retention and program completion. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. To grow this workforce, we seek to recruit faculty who exemplify similar attributes: Commitment to educating a racially and socioeconomically diverse student population, Reflects the diversity of our community, Values intellectual curiosity and innovative teaching, Honors the campus mission promoting equitable access to educational opportunities, Cares about student success and collaborates on strategies to facilitate success for historically underserved populations, Welcomes difference and models respectful interaction with others, and Engages with the community both within and outside of TCC. Regional Setting For information on Tacoma and the surrounding area: Position Summary - Tacoma Community College seeks a part-time professor to join our Business, Paralegal & Technology faculty team. This position will include responsibility for the development, preparation, and delivery of digital literacy and computer user courses which serve a number of degree and certificate programs across campus. In particular, the faculty we seek will be assigned to teach courses that allow students to develop and master skills in the Microsoft Office Suite of programs including PowerBI. Teaching assignments will include daytime face-to-face classes. It may also include face-to-face evening or weekend (Saturday) classes and other modalities such as hybrid or fully online (synchronous or asynchronous). Teaching locations may include any one of our two campuses: Tacoma or Gig Harbor. This is not a fully online position. This team member will help ensure that graduates of our professional-technical programs are equipped with the digital skills needed by community employers. This position works closely with the CU coordinator and other professional-technical program chairs and reports directly to the Dean of Business, Paralegal and Technology. Teach all levels of Computer User courses including Word, Excel, PowerBI and others in the Microsoft Office Suite. Develop, implement, and evaluate curricula at the rigor appropriate for the degree program. Contextualize curriculum so that it is relevant to multiple programs and career paths. Collaborate with CU faculty and other professional-technical faculty. Employ innovative and inclusive teaching methods designed to engage and retain a diverse student population, particularly historically under-represented groups such as black and brown students. Teach primarily face-to-face classes but able to teach other modalities such as hybrid and online. Evaluate student learning through a variety of methods, including exams, projects, and assignments. Provide timely feedback to students. Maintain regular office hours according to the current faculty negotiated agreement (TCCFT) to improve student retention and success. Foster a positive and supportive learning environment that encourages student success. Commit to remaining current in the field. Support division/department goals. Actively participate in departmental responsibilities including curriculum review, assessment, program development, and faculty meetings. Participate in the college's professional development Use technology tools to enhance student learning in any learning environment. Adhere to college policies and procedures. Commit to Tacoma Community College's mission and embrace the values of Equity, Diversity and Inclusion. Duties of the position require the following knowledge, skills, and abilities or the willingness to learn them: Excellent written and verbal communication skills. Ability to work effectively with a diverse student population. Proficiency in using technology for teaching and learning. Commitment to student success. Experience or demonstrated commitment to equity and inclusion in the classroom. Prepare and deliver contextualized course curriculum. Work with faculty and staff on curriculum and program development incorporating current educational theories and research and integrating new and innovative approaches to instruction. Develop and utilize a variety of instructional strategies appropriate to the needs of learners in any modality or classroom environment. Evaluate student progress and provide clear, timely feedback using program criteria and expectations. Ethical decision making and sound professional judgement. Commitment to the mission of Tacoma Community College. Commitment to developing a diverse workforce for Pierce County. Commitment to teaching in a community college setting and a strong awareness and appreciation of the benefits of diversity, cultural awareness, and sensitivity in the workplace. Commitment to establishing and maintaining positive working relationships with students, colleagues, and staff representing diverse ethnic, cultural, and socioeconomic backgrounds. Ability to work successfully with the varied and diverse students and staff of the college. Dynamic, non-traditional delivery methods to teach students of widely varying levels of proficiency and from diverse backgrounds, abilities, and learning styles. Commitment to remain current in the field. Strong critical-thinking, and problem-solving skills. Strong interpersonal skills and ability to work with diverse groups from the community as well as students, staff, faculty, and administration. Strong organizational skills and attention to detail. Dedication to group problem solving and collaboration. Minimum Qualifications Bachelor's degree from an accredited college or university 5 years of business experience using the MS Office Suite of products Microsoft Office Specialist (MOS) (or other industry-recognized) certification in Word and Excel earned within the last 3 years Preferred Qualifications Master's degree in Adult Learning or related field from an accredited college or university. 2 years of teaching experience, preferably at the community college level Experience in teaching computer applications. Experience using Canvas. Experience teaching in multiple modalities. Experience with curriculum development and assessment. Required Conditions of Employment: Successful completion of a criminal history background check. Any license/certification requirements Any additional background testing dependent on the department/division Required work schedule and work environment This is a part-time faculty position contracted on a quarterly basis. Successful candidates can expect to be scheduled for 2 to 10 credits per quarter depending on enrollments Application Materials & Procedures Complete application packages must include the following: Tacoma Community College application form. Resume and cover letter describing how your educational background and experience align with the responsibilities and qualifications. UNOFFICIAL Copies of transcripts for all colleges and universities attended (official transcripts will be required for the successful candidate). Tacoma Community College is committed to creating and supporting a multi-cultural climate that welcomes, fosters, respects, and celebrates diversity. Please attach a statement (maximum two pages) describing your experiences with other cultures and communities, your level of cultural self-awareness and how you have integrated both experience and self- awareness into your living/working environment. Terms of Employment This is a part time faculty position contracted on a quarterly basis. Part time faculty salary range is per credit hour starting at $1,217.70 - $1,457.68 Salary ranges are subject to any approved COLA's after initial placement. If applicable, Lab credit hours are paid at 50% the credit hour rate. Professional Services hours are paid at a flat rate of $46.00-$46.00 per hour . click apply for full job details
03/11/2026
Full time
Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third-largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup. The 1854 Medicine Creek Treaty forcibly removed them to the Puyallup Reservation to make way for settlers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup people, who still live here, defend their rights, and contribute greatly to the well-being of this community. Our institution aims to increase partnerships and community ties with the local indigenous populations. TCC is committed to increasing Native visibility by developing more culturally responsive curriculum. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. We are committed to infusing and incorporating more educational content focused on the lives and experiences of the Black community into our curriculum. We continually strive to become an anti-racist institution. Tacoma Community College is a public two-year institution that serves a diverse population of approximately 12,000 students. Our students reflect the diversity of our community; we serve 27% students of color, 60% female, and a median age of 26. We embrace our identity as a community college. Our Mission Statement says, "As the community's college, we create meaningful learning, advance equity, and strengthen student and community success." Our faculty are engaged in innovative work to improve student retention and program completion. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. To grow this workforce, we seek to recruit faculty who exemplify similar attributes: Commitment to educating a racially and socioeconomically diverse student population, Reflects the diversity of our community, Values intellectual curiosity and innovative teaching, Honors the campus mission promoting equitable access to educational opportunities, Cares about student success and collaborates on strategies to facilitate success for historically underserved populations, Welcomes difference and models respectful interaction with others, and Engages with the community both within and outside of TCC. Regional Setting For information on Tacoma and the surrounding area: Position Summary - Tacoma Community College seeks a part-time professor to join our Business, Paralegal & Technology faculty team. This position will include responsibility for the development, preparation, and delivery of digital literacy and computer user courses which serve a number of degree and certificate programs across campus. In particular, the faculty we seek will be assigned to teach courses that allow students to develop and master skills in the Microsoft Office Suite of programs including PowerBI. Teaching assignments will include daytime face-to-face classes. It may also include face-to-face evening or weekend (Saturday) classes and other modalities such as hybrid or fully online (synchronous or asynchronous). Teaching locations may include any one of our two campuses: Tacoma or Gig Harbor. This is not a fully online position. This team member will help ensure that graduates of our professional-technical programs are equipped with the digital skills needed by community employers. This position works closely with the CU coordinator and other professional-technical program chairs and reports directly to the Dean of Business, Paralegal and Technology. Teach all levels of Computer User courses including Word, Excel, PowerBI and others in the Microsoft Office Suite. Develop, implement, and evaluate curricula at the rigor appropriate for the degree program. Contextualize curriculum so that it is relevant to multiple programs and career paths. Collaborate with CU faculty and other professional-technical faculty. Employ innovative and inclusive teaching methods designed to engage and retain a diverse student population, particularly historically under-represented groups such as black and brown students. Teach primarily face-to-face classes but able to teach other modalities such as hybrid and online. Evaluate student learning through a variety of methods, including exams, projects, and assignments. Provide timely feedback to students. Maintain regular office hours according to the current faculty negotiated agreement (TCCFT) to improve student retention and success. Foster a positive and supportive learning environment that encourages student success. Commit to remaining current in the field. Support division/department goals. Actively participate in departmental responsibilities including curriculum review, assessment, program development, and faculty meetings. Participate in the college's professional development Use technology tools to enhance student learning in any learning environment. Adhere to college policies and procedures. Commit to Tacoma Community College's mission and embrace the values of Equity, Diversity and Inclusion. Duties of the position require the following knowledge, skills, and abilities or the willingness to learn them: Excellent written and verbal communication skills. Ability to work effectively with a diverse student population. Proficiency in using technology for teaching and learning. Commitment to student success. Experience or demonstrated commitment to equity and inclusion in the classroom. Prepare and deliver contextualized course curriculum. Work with faculty and staff on curriculum and program development incorporating current educational theories and research and integrating new and innovative approaches to instruction. Develop and utilize a variety of instructional strategies appropriate to the needs of learners in any modality or classroom environment. Evaluate student progress and provide clear, timely feedback using program criteria and expectations. Ethical decision making and sound professional judgement. Commitment to the mission of Tacoma Community College. Commitment to developing a diverse workforce for Pierce County. Commitment to teaching in a community college setting and a strong awareness and appreciation of the benefits of diversity, cultural awareness, and sensitivity in the workplace. Commitment to establishing and maintaining positive working relationships with students, colleagues, and staff representing diverse ethnic, cultural, and socioeconomic backgrounds. Ability to work successfully with the varied and diverse students and staff of the college. Dynamic, non-traditional delivery methods to teach students of widely varying levels of proficiency and from diverse backgrounds, abilities, and learning styles. Commitment to remain current in the field. Strong critical-thinking, and problem-solving skills. Strong interpersonal skills and ability to work with diverse groups from the community as well as students, staff, faculty, and administration. Strong organizational skills and attention to detail. Dedication to group problem solving and collaboration. Minimum Qualifications Bachelor's degree from an accredited college or university 5 years of business experience using the MS Office Suite of products Microsoft Office Specialist (MOS) (or other industry-recognized) certification in Word and Excel earned within the last 3 years Preferred Qualifications Master's degree in Adult Learning or related field from an accredited college or university. 2 years of teaching experience, preferably at the community college level Experience in teaching computer applications. Experience using Canvas. Experience teaching in multiple modalities. Experience with curriculum development and assessment. Required Conditions of Employment: Successful completion of a criminal history background check. Any license/certification requirements Any additional background testing dependent on the department/division Required work schedule and work environment This is a part-time faculty position contracted on a quarterly basis. Successful candidates can expect to be scheduled for 2 to 10 credits per quarter depending on enrollments Application Materials & Procedures Complete application packages must include the following: Tacoma Community College application form. Resume and cover letter describing how your educational background and experience align with the responsibilities and qualifications. UNOFFICIAL Copies of transcripts for all colleges and universities attended (official transcripts will be required for the successful candidate). Tacoma Community College is committed to creating and supporting a multi-cultural climate that welcomes, fosters, respects, and celebrates diversity. Please attach a statement (maximum two pages) describing your experiences with other cultures and communities, your level of cultural self-awareness and how you have integrated both experience and self- awareness into your living/working environment. Terms of Employment This is a part time faculty position contracted on a quarterly basis. Part time faculty salary range is per credit hour starting at $1,217.70 - $1,457.68 Salary ranges are subject to any approved COLA's after initial placement. If applicable, Lab credit hours are paid at 50% the credit hour rate. Professional Services hours are paid at a flat rate of $46.00-$46.00 per hour . click apply for full job details
PURPOSE OF THIS POSITION The primary purpose of the Professional Coding Integrity Specialist (PCIS) is to review, enter and/or modify charges as appropriate, including review of clinical documentation to ensure charge is supported and/or to determine specific charge/modifier assignments, for designated clinical areas. JOB DUTIES/RESPONSIBILITIES Duty 1: Review, enter and/or modify charge on encounters to ensure accurate and compliant and optimal charge capture in a time-sensitive manner for designated clinical service lines. Review clinical documentation to ensure charge is appropriately supported and/or to determine the assignment of the accurate charge, modifier, E&M levels, etc. Assign ICD-10 diagnosis codes as appropriate. Work "exception" accounts (e.g. canceled accounts, combined, unique modifier or charge rules requiring review, etc.) through review of clinical documentation and/or collaboration with appropriate resources, as needed, to resolve. Duty 2: Support resolution of claim-scrubber edits (Quadax) resulting from charges entered by the Revenue Integrity Validation team; collaborate with clinical areas, coding, PFS, etc. to support resolution of edits; trend, identify opportunities, and collaborate with RI Educator and/or Claims Resolution Specialist to avoid/reduce future edits. Support Condition 44 notifications (inpatient to observation status) process by properly modifying charges and calculating hours etc. Duty 3: Track and quantify revenue impact to organization as a result of charge corrections made, including impacts from modifications to processes. Duty 4: Identify opportunities related to clinical documentation and/or other system enhancements to support optimal and accurate charge processes; collaborate with CDI Specialist, Claims Resolution Specialist, Revenue Integrity Auditor, Revenue Integrity Educator, clinical area, and other areas to support resolution of issues. Duty 5. Demonstrate proficient knowledge of federal, state and third party charging guidelines of clinical areas supported by the Revenue Integrity Validation team to ensure optimal, accurate and compliant charging. Understand changes to applicable coding and billing regulations, including annual IPPS/OPPS revisions, by resourcing credible references (i.e. CMS website, Craneware, publications, professional contacts, reliable internet sources, seminars, etc.). Collaborate with clinical areas, Revenue Integrity Team, Coding Integrity Team and/or other impacted areas to support implementation of changes. Duty 6: Participates in system testing as a result of upgrades, changes, enhancements, new application implementations, etc. that may impact Revenue Integrity Validation processes. Duty 7: Regularly attends and actively participates in in-services, organizational and department meetings and continuing education programs as offered in order to remain current with organizational and industry changes and best practice. Communicate and disseminate information to other departments as applicable. REQUIRED QUALIFICATIONS An Associate's degree in a related field including, but not limited to, health information, business or related clinical profession preferred or 1-2 years' experience from which comparable knowledge and abilities have been acquired. Coding certification (CCA or CPC) required or obtained with 9 months of hire date Knowledge of medical terminology and anatomy and physiology required. Knowledge of CPT/HCPCS/APC coding systems, appropriate use of applying modifiers, CPT Assistant, LCD/NCD and ICD-10 required. Ability to research, review and interpret Federal, State and Local billing regulations required. Familiarity with utilization of computers and commonly used applications, including Microsoft Office Suite, (Windows, Excel, Word, Outlook), electronic health record, internet required. Ability to track and monitor data to identify trends pertaining to charge issues. Excellent organizational, time management and problem-solving skills required; detail oriented and follow through. Positive service-oriented interpersonal and communication (written and verbal) skills required. PREFERRED QUALIFICATIONS Other certifications applicable to primary clinical service line supported preferred. Knowledge of regulatory compliance and reimbursement methodologies preferred. Encoder experience preferred Training and education skills preferred. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting, climbing, kneeling, and twisting. The associate will be required to sit for five hours a day. The individual must be able to lift ten to twenty pounds and reach work above the shoulders. This position requires corrected vision and hearing in the normal range. The individual must have excellent eye-hand coordination and verbal communication skills to perform daily tasks.
03/11/2026
Full time
PURPOSE OF THIS POSITION The primary purpose of the Professional Coding Integrity Specialist (PCIS) is to review, enter and/or modify charges as appropriate, including review of clinical documentation to ensure charge is supported and/or to determine specific charge/modifier assignments, for designated clinical areas. JOB DUTIES/RESPONSIBILITIES Duty 1: Review, enter and/or modify charge on encounters to ensure accurate and compliant and optimal charge capture in a time-sensitive manner for designated clinical service lines. Review clinical documentation to ensure charge is appropriately supported and/or to determine the assignment of the accurate charge, modifier, E&M levels, etc. Assign ICD-10 diagnosis codes as appropriate. Work "exception" accounts (e.g. canceled accounts, combined, unique modifier or charge rules requiring review, etc.) through review of clinical documentation and/or collaboration with appropriate resources, as needed, to resolve. Duty 2: Support resolution of claim-scrubber edits (Quadax) resulting from charges entered by the Revenue Integrity Validation team; collaborate with clinical areas, coding, PFS, etc. to support resolution of edits; trend, identify opportunities, and collaborate with RI Educator and/or Claims Resolution Specialist to avoid/reduce future edits. Support Condition 44 notifications (inpatient to observation status) process by properly modifying charges and calculating hours etc. Duty 3: Track and quantify revenue impact to organization as a result of charge corrections made, including impacts from modifications to processes. Duty 4: Identify opportunities related to clinical documentation and/or other system enhancements to support optimal and accurate charge processes; collaborate with CDI Specialist, Claims Resolution Specialist, Revenue Integrity Auditor, Revenue Integrity Educator, clinical area, and other areas to support resolution of issues. Duty 5. Demonstrate proficient knowledge of federal, state and third party charging guidelines of clinical areas supported by the Revenue Integrity Validation team to ensure optimal, accurate and compliant charging. Understand changes to applicable coding and billing regulations, including annual IPPS/OPPS revisions, by resourcing credible references (i.e. CMS website, Craneware, publications, professional contacts, reliable internet sources, seminars, etc.). Collaborate with clinical areas, Revenue Integrity Team, Coding Integrity Team and/or other impacted areas to support implementation of changes. Duty 6: Participates in system testing as a result of upgrades, changes, enhancements, new application implementations, etc. that may impact Revenue Integrity Validation processes. Duty 7: Regularly attends and actively participates in in-services, organizational and department meetings and continuing education programs as offered in order to remain current with organizational and industry changes and best practice. Communicate and disseminate information to other departments as applicable. REQUIRED QUALIFICATIONS An Associate's degree in a related field including, but not limited to, health information, business or related clinical profession preferred or 1-2 years' experience from which comparable knowledge and abilities have been acquired. Coding certification (CCA or CPC) required or obtained with 9 months of hire date Knowledge of medical terminology and anatomy and physiology required. Knowledge of CPT/HCPCS/APC coding systems, appropriate use of applying modifiers, CPT Assistant, LCD/NCD and ICD-10 required. Ability to research, review and interpret Federal, State and Local billing regulations required. Familiarity with utilization of computers and commonly used applications, including Microsoft Office Suite, (Windows, Excel, Word, Outlook), electronic health record, internet required. Ability to track and monitor data to identify trends pertaining to charge issues. Excellent organizational, time management and problem-solving skills required; detail oriented and follow through. Positive service-oriented interpersonal and communication (written and verbal) skills required. PREFERRED QUALIFICATIONS Other certifications applicable to primary clinical service line supported preferred. Knowledge of regulatory compliance and reimbursement methodologies preferred. Encoder experience preferred Training and education skills preferred. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting, climbing, kneeling, and twisting. The associate will be required to sit for five hours a day. The individual must be able to lift ten to twenty pounds and reach work above the shoulders. This position requires corrected vision and hearing in the normal range. The individual must have excellent eye-hand coordination and verbal communication skills to perform daily tasks.
At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact. The Learning Consultant Specialist creates innovative administrator and technical learning content for NAVEX customers and partners looking to build industry-related NAVEX software skills. In this role, you will focus on translating complex topics into engaging, digestible, and scalable educational experiences in a variety of delivery formats for a range of learner personas that use NAVEX One technology, services, and data products. You must be comfortable working autonomously as well as with SMEs and stakeholders and have a natural affinity for gaining deep expertise yourself. A successful candidate in this role brings a background in curriculum development for technical SaaS products and instructional design, system administrator, or software development skills. To be successful in this position, you will learn new skills at a quick pace to keep up with product enhancements and actively contribute to the ongoing innovation of our processes. We operate as an inclusive team and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed. At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success! What you'll get: Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match. High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career. Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement. Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth. Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact. What you'll do: Apply adult learning theory to the design of engaging e-learning training experiences and the development of associated learning assets Use modern authoring tools to build, deploy, and update courses and written technical content in the appropriate formats Work cross-functionally with SMEs and stakeholders to validate learning objectives, help needs, technical accuracy, and incorporate feedback Develop a working knowledge of various capabilities of NAVEX products and underlying technologies with the aim of becoming an expert for one or more application Assist with the management of the Skilljar platform to organize and display training in the NAVEX Academy Manage projects with accuracy, transparency, and a commitment to meeting deadlines Provide solutions and innovation to training and enablement strategy and processes What you'll bring: 1+ years' experience designing, developing, and facilitating web-based training courses in a SaaS based environment 2+ years' experience in the software industry, preferably in a training, education, support or consulting role Consistent track record of accountability in delivering quality projects on time Expertise using a variety of tools to create and publish interactive courseware (such as Articulate 360, TechSmith Camtasia, and learning management systems such as Skilljar) Experience writing administrator or technical e-learning content Conceptual and intuitive understanding of how adults learn; accomplished presentation skills, including development and delivery Excellent written, visual design, and verbal communication skills Demonstrated ability to flexibly take on new challenges and pivot direction Comfort working within software as it relates to learning, testing, and documenting feature functionality Excellent organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously and within deadlines Ability to both collaborate and work independently in a high-performing team Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes Ability to drive results through your job competencies of learning technology, product training, and training development and facilitation while leveraging NAVEX's core values Our side of the deal: We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way. The starting pay range for this role is $60,000+ per annum. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
03/11/2026
Full time
At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact. The Learning Consultant Specialist creates innovative administrator and technical learning content for NAVEX customers and partners looking to build industry-related NAVEX software skills. In this role, you will focus on translating complex topics into engaging, digestible, and scalable educational experiences in a variety of delivery formats for a range of learner personas that use NAVEX One technology, services, and data products. You must be comfortable working autonomously as well as with SMEs and stakeholders and have a natural affinity for gaining deep expertise yourself. A successful candidate in this role brings a background in curriculum development for technical SaaS products and instructional design, system administrator, or software development skills. To be successful in this position, you will learn new skills at a quick pace to keep up with product enhancements and actively contribute to the ongoing innovation of our processes. We operate as an inclusive team and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed. At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success! What you'll get: Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match. High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career. Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement. Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth. Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact. What you'll do: Apply adult learning theory to the design of engaging e-learning training experiences and the development of associated learning assets Use modern authoring tools to build, deploy, and update courses and written technical content in the appropriate formats Work cross-functionally with SMEs and stakeholders to validate learning objectives, help needs, technical accuracy, and incorporate feedback Develop a working knowledge of various capabilities of NAVEX products and underlying technologies with the aim of becoming an expert for one or more application Assist with the management of the Skilljar platform to organize and display training in the NAVEX Academy Manage projects with accuracy, transparency, and a commitment to meeting deadlines Provide solutions and innovation to training and enablement strategy and processes What you'll bring: 1+ years' experience designing, developing, and facilitating web-based training courses in a SaaS based environment 2+ years' experience in the software industry, preferably in a training, education, support or consulting role Consistent track record of accountability in delivering quality projects on time Expertise using a variety of tools to create and publish interactive courseware (such as Articulate 360, TechSmith Camtasia, and learning management systems such as Skilljar) Experience writing administrator or technical e-learning content Conceptual and intuitive understanding of how adults learn; accomplished presentation skills, including development and delivery Excellent written, visual design, and verbal communication skills Demonstrated ability to flexibly take on new challenges and pivot direction Comfort working within software as it relates to learning, testing, and documenting feature functionality Excellent organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously and within deadlines Ability to both collaborate and work independently in a high-performing team Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes Ability to drive results through your job competencies of learning technology, product training, and training development and facilitation while leveraging NAVEX's core values Our side of the deal: We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way. The starting pay range for this role is $60,000+ per annum. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
Part-Time Faculty positions at the college are open continuously and reviewed on a quarter-by-quarter basis. Individuals who apply to the applicant pool are considered active for a period of 12 months from the application date and may be contacted when vacancies occur. Submitting an application does not guarantee that a position will be available or offered. Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution. To grow our workforce, we are seeking creative, collaborative faculty who are reflective of the diverse community we serve. Tacoma Community College is a public Associate- and Bachelor's-granting institution that serves a student-body of approximately 12,000 students. Our students are 27% students of color, 60% female, and have a median age of 26. We embrace our identity as a community college. Our faculty are engaged in innovative work to improve student retention and program completion, and community success. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who: Value intellectual curiosity and innovative teaching Welcome difference and model respectful interaction with others Recognize and honor the important role that diversity brings to an educational community Are committed to educating a racially and socioeconomically diverse student population Are committed to teaching in a community college setting Care deeply about student success Intentionally support and promote efforts related to equity, diversity, and inclusion Honor TCC's mission promoting equitable access to educational opportunities Reflect the diversity of our community Position Summary The Health Information faculty member is responsible for designing, preparing, and delivering courses within the Health Information certificate, associate, and bachelor programs, ensuring alignment with institutional and accreditation standards. This role plays a key part in preparing graduates with the knowledge and practical skills required to succeed in today's healthcare industry. Teaching assignments may include online and in-person formats. The faculty member will collaborate closely with the program chair, faculty, and staff to support student success and program quality. This position reports directly to the Dean of Health, Business, and Professional Services. Prepare and deliver engaging instruction in assigned courses across Health Information disciplines, including Revenue cycle, Medical Coding, and Medical Billing. Design, implement, and evaluate curricula to reflect the rigor and standards appropriate for each degree level. Contribute to curriculum planning, development, evaluation and assessment, including the evaluation of student learning outcomes. Employ innovative and inclusive teaching methods designed to engage and retain a diverse student population, particularly historically under-represented groups such as black and brown students. Integrate educational technologies that enhance student learning into course design and delivery. Support and actively participate in college and program accreditation processes. Evaluate student learning through a variety of methods. Provide timely feedback to students. Foster a positive and supportive learning environment that encourages student success. Engage in department, division and college initiatives and activities. Participate in professional development to strengthen teaching skills, maintain industry credentials, and ensure course content remains current and relevant. Adhere to college policies and procedures. Perform related duties as assigned. Minimum Qualifications: Bachelor's degree in Health Information Management or related field from an accredited college or university. Active AHIMA credential, such as Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT) or Certified Coding Specialist (CCS). Five years' current work experience in the field of Health Information Management. Intermediate level computer and technology skills. Ability to inspire, motivate, teach and mentor students in the profession of Health Information Conditions of Employment Successful completion of a criminal history background check. Eligibility for Washington State vocational certification. Maintenance of AHIMA credential and continuing education requirements through the American Health Information Management Association (AHIMA). Permanent residence in Washington State. The Successful Candidate Will Demonstrate: Competence with and commitment to the professional field of Health Information Management and the American Health Information Management Association. Knowledge and experience in a wide variety of health care settings and facilities. A high level of technology and application skills in the teaching and/or health care field. Commitment to equity, diversity, inclusion, cultural awareness, and sensitivity in the workplace. Strong interpersonal skills and ability to effectively communicate and collaborate with students, faculty, staff and external community partners in both online and face to face environments. Success in establishing and maintaining positive working relationships within a diverse environment. Experience with dynamic, interactive delivery methods of teaching students with widely varying levels of proficiency and with diverse backgrounds, abilities, and learning styles. Ethical decision-making ability and sound professional judgment. Required work schedule and work environment Successful candidates can expect to be scheduled for 2 to 10 credits per quarter depending on enrollment and department needs. Application Process All complete applications received by the priority consideration date will be reviewed by a screening committee. Selected candidates will be invited for an interview which may include a teaching demonstration. Complete application packages must include the following: Tacoma Community College online application. Resume & cover letter describing how your educational background and experience align with the responsibilities and qualifications. UNOFFICIAL copies of unofficial transcripts for all colleges and universities attended. Terms of Employment This is a part time faculty position contracted on a quarterly basis. Part time faculty salary range is per credit hour starting at $1,217.70 - $1,457.68. Salary ranges are subject to any approved COLA's after initial placement. If applicable, Lab credit hours are paid at 50% the credit hour rate. Professional Services hours are paid at a flat rate of $46.00-$46.00 per hour. Placement on the faculty salary schedule will commensurate with educational background and experience per the 2024 Faculty Negotiated Agreement (Article 4.00 Academic Employee Compensation ). Part-time faculty may become eligible for healthcare and retirement benefits at the beginning of the second consecutive quarter of half-time or more employment at one or more Washington state institutions of higher education. Half time is determined based on each institution's definition of full time. Members may 'stack' workloads between other qualifying colleges. A part-time faculty member must qualify each quarter they teach, to maintain eligibility. Once eligible, part-time faculty will be notified of their benefit and retirement options. Tacoma Community College offers offers one personal leave day per academic year if the PTF have been awarded a multi-quarter appointment. Sick leave is awarded every quarter based on the full-time equivalent teaching percent. If eligibility requirements are met, a comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: click apply for full job details
03/11/2026
Full time
Part-Time Faculty positions at the college are open continuously and reviewed on a quarter-by-quarter basis. Individuals who apply to the applicant pool are considered active for a period of 12 months from the application date and may be contacted when vacancies occur. Submitting an application does not guarantee that a position will be available or offered. Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution. To grow our workforce, we are seeking creative, collaborative faculty who are reflective of the diverse community we serve. Tacoma Community College is a public Associate- and Bachelor's-granting institution that serves a student-body of approximately 12,000 students. Our students are 27% students of color, 60% female, and have a median age of 26. We embrace our identity as a community college. Our faculty are engaged in innovative work to improve student retention and program completion, and community success. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who: Value intellectual curiosity and innovative teaching Welcome difference and model respectful interaction with others Recognize and honor the important role that diversity brings to an educational community Are committed to educating a racially and socioeconomically diverse student population Are committed to teaching in a community college setting Care deeply about student success Intentionally support and promote efforts related to equity, diversity, and inclusion Honor TCC's mission promoting equitable access to educational opportunities Reflect the diversity of our community Position Summary The Health Information faculty member is responsible for designing, preparing, and delivering courses within the Health Information certificate, associate, and bachelor programs, ensuring alignment with institutional and accreditation standards. This role plays a key part in preparing graduates with the knowledge and practical skills required to succeed in today's healthcare industry. Teaching assignments may include online and in-person formats. The faculty member will collaborate closely with the program chair, faculty, and staff to support student success and program quality. This position reports directly to the Dean of Health, Business, and Professional Services. Prepare and deliver engaging instruction in assigned courses across Health Information disciplines, including Revenue cycle, Medical Coding, and Medical Billing. Design, implement, and evaluate curricula to reflect the rigor and standards appropriate for each degree level. Contribute to curriculum planning, development, evaluation and assessment, including the evaluation of student learning outcomes. Employ innovative and inclusive teaching methods designed to engage and retain a diverse student population, particularly historically under-represented groups such as black and brown students. Integrate educational technologies that enhance student learning into course design and delivery. Support and actively participate in college and program accreditation processes. Evaluate student learning through a variety of methods. Provide timely feedback to students. Foster a positive and supportive learning environment that encourages student success. Engage in department, division and college initiatives and activities. Participate in professional development to strengthen teaching skills, maintain industry credentials, and ensure course content remains current and relevant. Adhere to college policies and procedures. Perform related duties as assigned. Minimum Qualifications: Bachelor's degree in Health Information Management or related field from an accredited college or university. Active AHIMA credential, such as Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT) or Certified Coding Specialist (CCS). Five years' current work experience in the field of Health Information Management. Intermediate level computer and technology skills. Ability to inspire, motivate, teach and mentor students in the profession of Health Information Conditions of Employment Successful completion of a criminal history background check. Eligibility for Washington State vocational certification. Maintenance of AHIMA credential and continuing education requirements through the American Health Information Management Association (AHIMA). Permanent residence in Washington State. The Successful Candidate Will Demonstrate: Competence with and commitment to the professional field of Health Information Management and the American Health Information Management Association. Knowledge and experience in a wide variety of health care settings and facilities. A high level of technology and application skills in the teaching and/or health care field. Commitment to equity, diversity, inclusion, cultural awareness, and sensitivity in the workplace. Strong interpersonal skills and ability to effectively communicate and collaborate with students, faculty, staff and external community partners in both online and face to face environments. Success in establishing and maintaining positive working relationships within a diverse environment. Experience with dynamic, interactive delivery methods of teaching students with widely varying levels of proficiency and with diverse backgrounds, abilities, and learning styles. Ethical decision-making ability and sound professional judgment. Required work schedule and work environment Successful candidates can expect to be scheduled for 2 to 10 credits per quarter depending on enrollment and department needs. Application Process All complete applications received by the priority consideration date will be reviewed by a screening committee. Selected candidates will be invited for an interview which may include a teaching demonstration. Complete application packages must include the following: Tacoma Community College online application. Resume & cover letter describing how your educational background and experience align with the responsibilities and qualifications. UNOFFICIAL copies of unofficial transcripts for all colleges and universities attended. Terms of Employment This is a part time faculty position contracted on a quarterly basis. Part time faculty salary range is per credit hour starting at $1,217.70 - $1,457.68. Salary ranges are subject to any approved COLA's after initial placement. If applicable, Lab credit hours are paid at 50% the credit hour rate. Professional Services hours are paid at a flat rate of $46.00-$46.00 per hour. Placement on the faculty salary schedule will commensurate with educational background and experience per the 2024 Faculty Negotiated Agreement (Article 4.00 Academic Employee Compensation ). Part-time faculty may become eligible for healthcare and retirement benefits at the beginning of the second consecutive quarter of half-time or more employment at one or more Washington state institutions of higher education. Half time is determined based on each institution's definition of full time. Members may 'stack' workloads between other qualifying colleges. A part-time faculty member must qualify each quarter they teach, to maintain eligibility. Once eligible, part-time faculty will be notified of their benefit and retirement options. Tacoma Community College offers offers one personal leave day per academic year if the PTF have been awarded a multi-quarter appointment. Sick leave is awarded every quarter based on the full-time equivalent teaching percent. If eligibility requirements are met, a comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: click apply for full job details
Lutheran Social Services of WI & Upper MI
Milwaukee, Wisconsin
Lutheran Social Services of WI and Upper MI is currently seeking an IT Customer Support Specialist to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience. Compensation for the role is targeted at $20-$22/hr. IT Customer Support Specialists provide tier 1 and tier 2 help desk support to internal customers throughout Wisconsin and Upper MI. The role will work with a team of 4 IT Customer Support Specialists as well as the Systems Analyst and System Administrator. The position is located in our corporate office in West Allis with hours primarily Monday through Friday, 8 AM - 5 PM, no weekends or on-call. This position requires colleagues to be onsite at the West Allis office for onboarding and training with the possibility to work from home on occasion once training is complete. Under the direction of the Support Supervisor, the IT Customer Support Specialist is responsible for maintaining, analyzing, and troubleshooting computer systems, hardware, and computer peripherals for multiple locations in Wisconsin and Upper Michigan including networked and standalone equipment. The IT Customer Support Specialist is responsible for answering calls, emails, and returning voice mails resultant from customer contacts for support. This individual is responsible for assisting with any application, hardware, peripheral or other situations that require IT Customer Support Specialist input. The IT Customer Support Specialist collaborates closely with Sr. Customer Support Specialists and the Support Supervisor when issues arise to ensure they are resolved quickly and communications are being delivered to management and impacted users in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Receive and resolve IT trouble tickets logged through call tracking system Provide IT support to all LSS offices throughout Wisconsin and Upper Michigan Perform primary functions of answering phones, e-mails, and tracking issues Resolve front line support issues and escalate as needed Remotely install, upgrade, and maintain IT software for end users Follows instructions and IT policies to perform functions Work independently when required Monitor outstanding tickets and resolve or update as required Ability to travel on occasion Other duties as assigned PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. LSS Clinical Managers and Human Capital employees can assist you in applying for this benefit. Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition EDUCATION AND/OR EXPERIENCE: This position requires a High School diploma; Associates Degree in Information Technology preferred. A minimum of 1 year of IT support experience; or a related combination of education and / or experience. Prefer strong experience providing end user IT support and customer service. Requires excellent problem solving and analysis skills. Strong organizational and planning skills. Detail oriented mindset is a must. Excellent customer service skills a must. Requires various skills and abilities to include leadership skills, negotiation skills, problem solving skills, and the ability to interpret cause and effect. Ability to perform responsibilities within scheduled time frames and with a high degree of accuracy. Demonstrate strong analytical skills. Demonstrate resourcefulness in developing solutions. Ability to prioritize and handle multiple tasks concurrently. Excellent customer service skills Excellent verbal and written communication skills Knowledge of support and troubleshooting techniques for the following: Enterprise and standalone Windows 7 PCs Peripherals (printer, scanner, etc.) Small networks including DSL configurations, Broadband, and secure WiFi Microsoft productivity software (Office 2010) Basic Active Directory experience Understanding of Exchange distribution groups and resources Strong problem solving skills Strong Organizational Skills Ability to explain IT concepts to non-IT professionals, notably with end user training and coaching Ability to handle several issues at the same time CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. TRAVEL: Ability to travel on day trips as required. Some overnight travel may be required. Conditions of employment: Must reside in Wisconsin or Upper Michigan for payroll purposes. Must be authorized to work in the United States. LSS does not currently provide visa sponsorship. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
03/11/2026
Full time
Lutheran Social Services of WI and Upper MI is currently seeking an IT Customer Support Specialist to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience. Compensation for the role is targeted at $20-$22/hr. IT Customer Support Specialists provide tier 1 and tier 2 help desk support to internal customers throughout Wisconsin and Upper MI. The role will work with a team of 4 IT Customer Support Specialists as well as the Systems Analyst and System Administrator. The position is located in our corporate office in West Allis with hours primarily Monday through Friday, 8 AM - 5 PM, no weekends or on-call. This position requires colleagues to be onsite at the West Allis office for onboarding and training with the possibility to work from home on occasion once training is complete. Under the direction of the Support Supervisor, the IT Customer Support Specialist is responsible for maintaining, analyzing, and troubleshooting computer systems, hardware, and computer peripherals for multiple locations in Wisconsin and Upper Michigan including networked and standalone equipment. The IT Customer Support Specialist is responsible for answering calls, emails, and returning voice mails resultant from customer contacts for support. This individual is responsible for assisting with any application, hardware, peripheral or other situations that require IT Customer Support Specialist input. The IT Customer Support Specialist collaborates closely with Sr. Customer Support Specialists and the Support Supervisor when issues arise to ensure they are resolved quickly and communications are being delivered to management and impacted users in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Receive and resolve IT trouble tickets logged through call tracking system Provide IT support to all LSS offices throughout Wisconsin and Upper Michigan Perform primary functions of answering phones, e-mails, and tracking issues Resolve front line support issues and escalate as needed Remotely install, upgrade, and maintain IT software for end users Follows instructions and IT policies to perform functions Work independently when required Monitor outstanding tickets and resolve or update as required Ability to travel on occasion Other duties as assigned PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. LSS Clinical Managers and Human Capital employees can assist you in applying for this benefit. Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition EDUCATION AND/OR EXPERIENCE: This position requires a High School diploma; Associates Degree in Information Technology preferred. A minimum of 1 year of IT support experience; or a related combination of education and / or experience. Prefer strong experience providing end user IT support and customer service. Requires excellent problem solving and analysis skills. Strong organizational and planning skills. Detail oriented mindset is a must. Excellent customer service skills a must. Requires various skills and abilities to include leadership skills, negotiation skills, problem solving skills, and the ability to interpret cause and effect. Ability to perform responsibilities within scheduled time frames and with a high degree of accuracy. Demonstrate strong analytical skills. Demonstrate resourcefulness in developing solutions. Ability to prioritize and handle multiple tasks concurrently. Excellent customer service skills Excellent verbal and written communication skills Knowledge of support and troubleshooting techniques for the following: Enterprise and standalone Windows 7 PCs Peripherals (printer, scanner, etc.) Small networks including DSL configurations, Broadband, and secure WiFi Microsoft productivity software (Office 2010) Basic Active Directory experience Understanding of Exchange distribution groups and resources Strong problem solving skills Strong Organizational Skills Ability to explain IT concepts to non-IT professionals, notably with end user training and coaching Ability to handle several issues at the same time CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. TRAVEL: Ability to travel on day trips as required. Some overnight travel may be required. Conditions of employment: Must reside in Wisconsin or Upper Michigan for payroll purposes. Must be authorized to work in the United States. LSS does not currently provide visa sponsorship. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
03/11/2026
Full time
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
03/11/2026
Full time
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
03/11/2026
Full time
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
03/11/2026
Full time
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
03/11/2026
Full time
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
