18 jobs found

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Title : Advanced Electronics / Computer Field (ET/FC) Category / Component : Enlisted • Active Overview The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy's most sophisticated electronics and computing systems, including radar, communications, navigation, local area networks, weapons fire control, and Aegis combat systems. ETs and FCs form the backbone of a ship's Combat Systems department aboard carriers, cruisers, destroyers, and other surface combatants, as well as at repair and technical activities ashore. Key Responsibilities Serve as an Electronics Technician (ET) or Fire Controlman (FC) after training, based on performance and Navy needs; as an ET, maintain and repair radar, communication, and navigation equipment including transmitters, receivers, displays, and shipboard communications suites such as SATCOM and HF; as an FC, operate, maintain, and repair fire control radars, computers, large screen displays, local area networks, weapon control consoles, and automatic gun systems; troubleshoot complex electronic and electro mechanical faults using technical documentation, test equipment, and established procedures; maintain configuration control, documentation, and logs that support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent troubleshooting under time pressure to restore mission critical combat systems and communications; strict adherence to safety procedures, configuration control, technical documentation, and test routines; team based maintenance and watchstanding afloat and ashore, often on rotating shifts to support around the clock operations; progressive responsibility as you qualify on systems, earn Navy Enlisted Classifications, and advance in rate. Work Environment Assignments aboard surface combatants such as aircraft carriers, Aegis cruisers and destroyers, and amphibious ships, as well as at shore based repair and technical facilities; daily work in combat systems spaces, radar rooms, communications centers, electronics shops, and shipboard network spaces; a mix of lab style environments and shipboard spaces with noise, ladders, confined areas, and occasional exposure to heat or weather when working on topside equipment. Pathways, Training & Advancement Recruit Training followed by Apprentice Technical Training at Great Lakes, Illinois, covering basic electronics, circuitry, safety, digital theory, microcomputers, fiber optics, test equipment, and troubleshooting; strand training in either the Fire Controlman or Electronics Technician track, with FCs focusing on radar, ballistics, and fire control basics, and ETs focusing on communications suites and radar systems; follow on A School and platform or system specific C Schools, often with college credit recommended by the American Council on Education; accelerated advancement to E4 upon completion of initial school training and all advancement requirements, with continued promotion based on performance, time in rate, and professional development. Enlist under the Advanced Electronics and Computer Field program, with final placement into the Electronics Technician or Fire Controlman rating during initial training at Great Lakes, based on performance and Navy needs; maintain AECF eligibility throughout training in order to retain any accelerated advancement benefits; fleet conversion into ET or FC from another rating may be possible for qualified Sailors, subject to screening and community manning. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: Normal hearing and color perception to work safely with electronic displays and color coded wiring and schematics; strong arithmetic and computing aptitude, with the ability to learn digital theory and complex technical systems; physical strength and manual dexterity to handle equipment, tools, ladders, and shipboard environments. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b2d185386

Job Title : Advanced Electronics / Computer Field (ET/FC) Category / Component : Enlisted • Active Overview The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy's most sophisticated electronics and computing systems, including radar, communications, navigation, local area networks, weapons fire control, and Aegis combat systems. ETs and FCs form the backbone of a ship's Combat Systems department aboard carriers, cruisers, destroyers, and other surface combatants, as well as at repair and technical activities ashore. Key Responsibilities Serve as an Electronics Technician (ET) or Fire Controlman (FC) after training, based on performance and Navy needs; as an ET, maintain and repair radar, communication, and navigation equipment including transmitters, receivers, displays, and shipboard communications suites such as SATCOM and HF; as an FC, operate, maintain, and repair fire control radars, computers, large screen displays, local area networks, weapon control consoles, and automatic gun systems; troubleshoot complex electronic and electro mechanical faults using technical documentation, test equipment, and established procedures; maintain configuration control, documentation, and logs that support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent troubleshooting under time pressure to restore mission critical combat systems and communications; strict adherence to safety procedures, configuration control, technical documentation, and test routines; team based maintenance and watchstanding afloat and ashore, often on rotating shifts to support around the clock operations; progressive responsibility as you qualify on systems, earn Navy Enlisted Classifications, and advance in rate. Work Environment Assignments aboard surface combatants such as aircraft carriers, Aegis cruisers and destroyers, and amphibious ships, as well as at shore based repair and technical facilities; daily work in combat systems spaces, radar rooms, communications centers, electronics shops, and shipboard network spaces; a mix of lab style environments and shipboard spaces with noise, ladders, confined areas, and occasional exposure to heat or weather when working on topside equipment. Pathways, Training & Advancement Recruit Training followed by Apprentice Technical Training at Great Lakes, Illinois, covering basic electronics, circuitry, safety, digital theory, microcomputers, fiber optics, test equipment, and troubleshooting; strand training in either the Fire Controlman or Electronics Technician track, with FCs focusing on radar, ballistics, and fire control basics, and ETs focusing on communications suites and radar systems; follow on A School and platform or system specific C Schools, often with college credit recommended by the American Council on Education; accelerated advancement to E4 upon completion of initial school training and all advancement requirements, with continued promotion based on performance, time in rate, and professional development. Enlist under the Advanced Electronics and Computer Field program, with final placement into the Electronics Technician or Fire Controlman rating during initial training at Great Lakes, based on performance and Navy needs; maintain AECF eligibility throughout training in order to retain any accelerated advancement benefits; fleet conversion into ET or FC from another rating may be possible for qualified Sailors, subject to screening and community manning. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: Normal hearing and color perception to work safely with electronic displays and color coded wiring and schematics; strong arithmetic and computing aptitude, with the ability to learn digital theory and complex technical systems; physical strength and manual dexterity to handle equipment, tools, ladders, and shipboard environments. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b2d185386

Job Title : Advanced Electronics / Computer Field (ET/FC) Category / Component : Enlisted • Active Overview The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy's most sophisticated electronics and computing systems, including radar, communications, navigation, local area networks, weapons fire control, and Aegis combat systems. ETs and FCs form the backbone of a ship's Combat Systems department aboard carriers, cruisers, destroyers, and other surface combatants, as well as at repair and technical activities ashore. Key Responsibilities Serve as an Electronics Technician (ET) or Fire Controlman (FC) after training, based on performance and Navy needs; as an ET, maintain and repair radar, communication, and navigation equipment including transmitters, receivers, displays, and shipboard communications suites such as SATCOM and HF; as an FC, operate, maintain, and repair fire control radars, computers, large screen displays, local area networks, weapon control consoles, and automatic gun systems; troubleshoot complex electronic and electro mechanical faults using technical documentation, test equipment, and established procedures; maintain configuration control, documentation, and logs that support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent troubleshooting under time pressure to restore mission critical combat systems and communications; strict adherence to safety procedures, configuration control, technical documentation, and test routines; team based maintenance and watchstanding afloat and ashore, often on rotating shifts to support around the clock operations; progressive responsibility as you qualify on systems, earn Navy Enlisted Classifications, and advance in rate. Work Environment Assignments aboard surface combatants such as aircraft carriers, Aegis cruisers and destroyers, and amphibious ships, as well as at shore based repair and technical facilities; daily work in combat systems spaces, radar rooms, communications centers, electronics shops, and shipboard network spaces; a mix of lab style environments and shipboard spaces with noise, ladders, confined areas, and occasional exposure to heat or weather when working on topside equipment. Pathways, Training & Advancement Recruit Training followed by Apprentice Technical Training at Great Lakes, Illinois, covering basic electronics, circuitry, safety, digital theory, microcomputers, fiber optics, test equipment, and troubleshooting; strand training in either the Fire Controlman or Electronics Technician track, with FCs focusing on radar, ballistics, and fire control basics, and ETs focusing on communications suites and radar systems; follow on A School and platform or system specific C Schools, often with college credit recommended by the American Council on Education; accelerated advancement to E4 upon completion of initial school training and all advancement requirements, with continued promotion based on performance, time in rate, and professional development. Enlist under the Advanced Electronics and Computer Field program, with final placement into the Electronics Technician or Fire Controlman rating during initial training at Great Lakes, based on performance and Navy needs; maintain AECF eligibility throughout training in order to retain any accelerated advancement benefits; fleet conversion into ET or FC from another rating may be possible for qualified Sailors, subject to screening and community manning. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: Normal hearing and color perception to work safely with electronic displays and color coded wiring and schematics; strong arithmetic and computing aptitude, with the ability to learn digital theory and complex technical systems; physical strength and manual dexterity to handle equipment, tools, ladders, and shipboard environments. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b2d185386

Job Title : Advanced Electronics / Computer Field (ET/FC) Category / Component : Enlisted • Active Overview The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy's most sophisticated electronics and computing systems, including radar, communications, navigation, local area networks, weapons fire control, and Aegis combat systems. ETs and FCs form the backbone of a ship's Combat Systems department aboard carriers, cruisers, destroyers, and other surface combatants, as well as at repair and technical activities ashore. Key Responsibilities Serve as an Electronics Technician (ET) or Fire Controlman (FC) after training, based on performance and Navy needs; as an ET, maintain and repair radar, communication, and navigation equipment including transmitters, receivers, displays, and shipboard communications suites such as SATCOM and HF; as an FC, operate, maintain, and repair fire control radars, computers, large screen displays, local area networks, weapon control consoles, and automatic gun systems; troubleshoot complex electronic and electro mechanical faults using technical documentation, test equipment, and established procedures; maintain configuration control, documentation, and logs that support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent troubleshooting under time pressure to restore mission critical combat systems and communications; strict adherence to safety procedures, configuration control, technical documentation, and test routines; team based maintenance and watchstanding afloat and ashore, often on rotating shifts to support around the clock operations; progressive responsibility as you qualify on systems, earn Navy Enlisted Classifications, and advance in rate. Work Environment Assignments aboard surface combatants such as aircraft carriers, Aegis cruisers and destroyers, and amphibious ships, as well as at shore based repair and technical facilities; daily work in combat systems spaces, radar rooms, communications centers, electronics shops, and shipboard network spaces; a mix of lab style environments and shipboard spaces with noise, ladders, confined areas, and occasional exposure to heat or weather when working on topside equipment. Pathways, Training & Advancement Recruit Training followed by Apprentice Technical Training at Great Lakes, Illinois, covering basic electronics, circuitry, safety, digital theory, microcomputers, fiber optics, test equipment, and troubleshooting; strand training in either the Fire Controlman or Electronics Technician track, with FCs focusing on radar, ballistics, and fire control basics, and ETs focusing on communications suites and radar systems; follow on A School and platform or system specific C Schools, often with college credit recommended by the American Council on Education; accelerated advancement to E4 upon completion of initial school training and all advancement requirements, with continued promotion based on performance, time in rate, and professional development. Enlist under the Advanced Electronics and Computer Field program, with final placement into the Electronics Technician or Fire Controlman rating during initial training at Great Lakes, based on performance and Navy needs; maintain AECF eligibility throughout training in order to retain any accelerated advancement benefits; fleet conversion into ET or FC from another rating may be possible for qualified Sailors, subject to screening and community manning. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: Normal hearing and color perception to work safely with electronic displays and color coded wiring and schematics; strong arithmetic and computing aptitude, with the ability to learn digital theory and complex technical systems; physical strength and manual dexterity to handle equipment, tools, ladders, and shipboard environments. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b2d185386

Job Title : Advanced Electronics / Computer Field (ET/FC) Category / Component : Enlisted • Active Overview The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy's most sophisticated electronics and computing systems, including radar, communications, navigation, local area networks, weapons fire control, and Aegis combat systems. ETs and FCs form the backbone of a ship's Combat Systems department aboard carriers, cruisers, destroyers, and other surface combatants, as well as at repair and technical activities ashore. Key Responsibilities Serve as an Electronics Technician (ET) or Fire Controlman (FC) after training, based on performance and Navy needs; as an ET, maintain and repair radar, communication, and navigation equipment including transmitters, receivers, displays, and shipboard communications suites such as SATCOM and HF; as an FC, operate, maintain, and repair fire control radars, computers, large screen displays, local area networks, weapon control consoles, and automatic gun systems; troubleshoot complex electronic and electro mechanical faults using technical documentation, test equipment, and established procedures; maintain configuration control, documentation, and logs that support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent troubleshooting under time pressure to restore mission critical combat systems and communications; strict adherence to safety procedures, configuration control, technical documentation, and test routines; team based maintenance and watchstanding afloat and ashore, often on rotating shifts to support around the clock operations; progressive responsibility as you qualify on systems, earn Navy Enlisted Classifications, and advance in rate. Work Environment Assignments aboard surface combatants such as aircraft carriers, Aegis cruisers and destroyers, and amphibious ships, as well as at shore based repair and technical facilities; daily work in combat systems spaces, radar rooms, communications centers, electronics shops, and shipboard network spaces; a mix of lab style environments and shipboard spaces with noise, ladders, confined areas, and occasional exposure to heat or weather when working on topside equipment. Pathways, Training & Advancement Recruit Training followed by Apprentice Technical Training at Great Lakes, Illinois, covering basic electronics, circuitry, safety, digital theory, microcomputers, fiber optics, test equipment, and troubleshooting; strand training in either the Fire Controlman or Electronics Technician track, with FCs focusing on radar, ballistics, and fire control basics, and ETs focusing on communications suites and radar systems; follow on A School and platform or system specific C Schools, often with college credit recommended by the American Council on Education; accelerated advancement to E4 upon completion of initial school training and all advancement requirements, with continued promotion based on performance, time in rate, and professional development. Enlist under the Advanced Electronics and Computer Field program, with final placement into the Electronics Technician or Fire Controlman rating during initial training at Great Lakes, based on performance and Navy needs; maintain AECF eligibility throughout training in order to retain any accelerated advancement benefits; fleet conversion into ET or FC from another rating may be possible for qualified Sailors, subject to screening and community manning. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: Normal hearing and color perception to work safely with electronic displays and color coded wiring and schematics; strong arithmetic and computing aptitude, with the ability to learn digital theory and complex technical systems; physical strength and manual dexterity to handle equipment, tools, ladders, and shipboard environments. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b2d185386

Job Title : Advanced Electronics / Computer Field (ET/FC) Category / Component : Enlisted • Active Overview The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy's most sophisticated electronics and computing systems, including radar, communications, navigation, local area networks, weapons fire control, and Aegis combat systems. ETs and FCs form the backbone of a ship's Combat Systems department aboard carriers, cruisers, destroyers, and other surface combatants, as well as at repair and technical activities ashore. Key Responsibilities Serve as an Electronics Technician (ET) or Fire Controlman (FC) after training, based on performance and Navy needs; as an ET, maintain and repair radar, communication, and navigation equipment including transmitters, receivers, displays, and shipboard communications suites such as SATCOM and HF; as an FC, operate, maintain, and repair fire control radars, computers, large screen displays, local area networks, weapon control consoles, and automatic gun systems; troubleshoot complex electronic and electro mechanical faults using technical documentation, test equipment, and established procedures; maintain configuration control, documentation, and logs that support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent troubleshooting under time pressure to restore mission critical combat systems and communications; strict adherence to safety procedures, configuration control, technical documentation, and test routines; team based maintenance and watchstanding afloat and ashore, often on rotating shifts to support around the clock operations; progressive responsibility as you qualify on systems, earn Navy Enlisted Classifications, and advance in rate. Work Environment Assignments aboard surface combatants such as aircraft carriers, Aegis cruisers and destroyers, and amphibious ships, as well as at shore based repair and technical facilities; daily work in combat systems spaces, radar rooms, communications centers, electronics shops, and shipboard network spaces; a mix of lab style environments and shipboard spaces with noise, ladders, confined areas, and occasional exposure to heat or weather when working on topside equipment. Pathways, Training & Advancement Recruit Training followed by Apprentice Technical Training at Great Lakes, Illinois, covering basic electronics, circuitry, safety, digital theory, microcomputers, fiber optics, test equipment, and troubleshooting; strand training in either the Fire Controlman or Electronics Technician track, with FCs focusing on radar, ballistics, and fire control basics, and ETs focusing on communications suites and radar systems; follow on A School and platform or system specific C Schools, often with college credit recommended by the American Council on Education; accelerated advancement to E4 upon completion of initial school training and all advancement requirements, with continued promotion based on performance, time in rate, and professional development. Enlist under the Advanced Electronics and Computer Field program, with final placement into the Electronics Technician or Fire Controlman rating during initial training at Great Lakes, based on performance and Navy needs; maintain AECF eligibility throughout training in order to retain any accelerated advancement benefits; fleet conversion into ET or FC from another rating may be possible for qualified Sailors, subject to screening and community manning. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: Normal hearing and color perception to work safely with electronic displays and color coded wiring and schematics; strong arithmetic and computing aptitude, with the ability to learn digital theory and complex technical systems; physical strength and manual dexterity to handle equipment, tools, ladders, and shipboard environments. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b2d185386

Job Title : Advanced Electronics / Computer Field (ET/FC) Category / Component : Enlisted • Active Overview The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy's most sophisticated electronics and computing systems, including radar, communications, navigation, local area networks, weapons fire control, and Aegis combat systems. ETs and FCs form the backbone of a ship's Combat Systems department aboard carriers, cruisers, destroyers, and other surface combatants, as well as at repair and technical activities ashore. Key Responsibilities Serve as an Electronics Technician (ET) or Fire Controlman (FC) after training, based on performance and Navy needs; as an ET, maintain and repair radar, communication, and navigation equipment including transmitters, receivers, displays, and shipboard communications suites such as SATCOM and HF; as an FC, operate, maintain, and repair fire control radars, computers, large screen displays, local area networks, weapon control consoles, and automatic gun systems; troubleshoot complex electronic and electro mechanical faults using technical documentation, test equipment, and established procedures; maintain configuration control, documentation, and logs that support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent troubleshooting under time pressure to restore mission critical combat systems and communications; strict adherence to safety procedures, configuration control, technical documentation, and test routines; team based maintenance and watchstanding afloat and ashore, often on rotating shifts to support around the clock operations; progressive responsibility as you qualify on systems, earn Navy Enlisted Classifications, and advance in rate. Work Environment Assignments aboard surface combatants such as aircraft carriers, Aegis cruisers and destroyers, and amphibious ships, as well as at shore based repair and technical facilities; daily work in combat systems spaces, radar rooms, communications centers, electronics shops, and shipboard network spaces; a mix of lab style environments and shipboard spaces with noise, ladders, confined areas, and occasional exposure to heat or weather when working on topside equipment. Pathways, Training & Advancement Recruit Training followed by Apprentice Technical Training at Great Lakes, Illinois, covering basic electronics, circuitry, safety, digital theory, microcomputers, fiber optics, test equipment, and troubleshooting; strand training in either the Fire Controlman or Electronics Technician track, with FCs focusing on radar, ballistics, and fire control basics, and ETs focusing on communications suites and radar systems; follow on A School and platform or system specific C Schools, often with college credit recommended by the American Council on Education; accelerated advancement to E4 upon completion of initial school training and all advancement requirements, with continued promotion based on performance, time in rate, and professional development. Enlist under the Advanced Electronics and Computer Field program, with final placement into the Electronics Technician or Fire Controlman rating during initial training at Great Lakes, based on performance and Navy needs; maintain AECF eligibility throughout training in order to retain any accelerated advancement benefits; fleet conversion into ET or FC from another rating may be possible for qualified Sailors, subject to screening and community manning. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: Normal hearing and color perception to work safely with electronic displays and color coded wiring and schematics; strong arithmetic and computing aptitude, with the ability to learn digital theory and complex technical systems; physical strength and manual dexterity to handle equipment, tools, ladders, and shipboard environments. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b2d185386

Job Title : Advanced Electronics / Computer Field (ET/FC) Category / Component : Enlisted • Active Overview The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy's most sophisticated electronics and computing systems, including radar, communications, navigation, local area networks, weapons fire control, and Aegis combat systems. ETs and FCs form the backbone of a ship's Combat Systems department aboard carriers, cruisers, destroyers, and other surface combatants, as well as at repair and technical activities ashore. Key Responsibilities Serve as an Electronics Technician (ET) or Fire Controlman (FC) after training, based on performance and Navy needs; as an ET, maintain and repair radar, communication, and navigation equipment including transmitters, receivers, displays, and shipboard communications suites such as SATCOM and HF; as an FC, operate, maintain, and repair fire control radars, computers, large screen displays, local area networks, weapon control consoles, and automatic gun systems; troubleshoot complex electronic and electro mechanical faults using technical documentation, test equipment, and established procedures; maintain configuration control, documentation, and logs that support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent troubleshooting under time pressure to restore mission critical combat systems and communications; strict adherence to safety procedures, configuration control, technical documentation, and test routines; team based maintenance and watchstanding afloat and ashore, often on rotating shifts to support around the clock operations; progressive responsibility as you qualify on systems, earn Navy Enlisted Classifications, and advance in rate. Work Environment Assignments aboard surface combatants such as aircraft carriers, Aegis cruisers and destroyers, and amphibious ships, as well as at shore based repair and technical facilities; daily work in combat systems spaces, radar rooms, communications centers, electronics shops, and shipboard network spaces; a mix of lab style environments and shipboard spaces with noise, ladders, confined areas, and occasional exposure to heat or weather when working on topside equipment. Pathways, Training & Advancement Recruit Training followed by Apprentice Technical Training at Great Lakes, Illinois, covering basic electronics, circuitry, safety, digital theory, microcomputers, fiber optics, test equipment, and troubleshooting; strand training in either the Fire Controlman or Electronics Technician track, with FCs focusing on radar, ballistics, and fire control basics, and ETs focusing on communications suites and radar systems; follow on A School and platform or system specific C Schools, often with college credit recommended by the American Council on Education; accelerated advancement to E4 upon completion of initial school training and all advancement requirements, with continued promotion based on performance, time in rate, and professional development. Enlist under the Advanced Electronics and Computer Field program, with final placement into the Electronics Technician or Fire Controlman rating during initial training at Great Lakes, based on performance and Navy needs; maintain AECF eligibility throughout training in order to retain any accelerated advancement benefits; fleet conversion into ET or FC from another rating may be possible for qualified Sailors, subject to screening and community manning. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: Normal hearing and color perception to work safely with electronic displays and color coded wiring and schematics; strong arithmetic and computing aptitude, with the ability to learn digital theory and complex technical systems; physical strength and manual dexterity to handle equipment, tools, ladders, and shipboard environments. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b2d185386

Job Title : Advanced Electronics / Computer Field (ET/FC) Category / Component : Enlisted • Active Overview The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy's most sophisticated electronics and computing systems, including radar, communications, navigation, local area networks, weapons fire control, and Aegis combat systems. ETs and FCs form the backbone of a ship's Combat Systems department aboard carriers, cruisers, destroyers, and other surface combatants, as well as at repair and technical activities ashore. Key Responsibilities Serve as an Electronics Technician (ET) or Fire Controlman (FC) after training, based on performance and Navy needs; as an ET, maintain and repair radar, communication, and navigation equipment including transmitters, receivers, displays, and shipboard communications suites such as SATCOM and HF; as an FC, operate, maintain, and repair fire control radars, computers, large screen displays, local area networks, weapon control consoles, and automatic gun systems; troubleshoot complex electronic and electro mechanical faults using technical documentation, test equipment, and established procedures; maintain configuration control, documentation, and logs that support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent troubleshooting under time pressure to restore mission critical combat systems and communications; strict adherence to safety procedures, configuration control, technical documentation, and test routines; team based maintenance and watchstanding afloat and ashore, often on rotating shifts to support around the clock operations; progressive responsibility as you qualify on systems, earn Navy Enlisted Classifications, and advance in rate. Work Environment Assignments aboard surface combatants such as aircraft carriers, Aegis cruisers and destroyers, and amphibious ships, as well as at shore based repair and technical facilities; daily work in combat systems spaces, radar rooms, communications centers, electronics shops, and shipboard network spaces; a mix of lab style environments and shipboard spaces with noise, ladders, confined areas, and occasional exposure to heat or weather when working on topside equipment. Pathways, Training & Advancement Recruit Training followed by Apprentice Technical Training at Great Lakes, Illinois, covering basic electronics, circuitry, safety, digital theory, microcomputers, fiber optics, test equipment, and troubleshooting; strand training in either the Fire Controlman or Electronics Technician track, with FCs focusing on radar, ballistics, and fire control basics, and ETs focusing on communications suites and radar systems; follow on A School and platform or system specific C Schools, often with college credit recommended by the American Council on Education; accelerated advancement to E4 upon completion of initial school training and all advancement requirements, with continued promotion based on performance, time in rate, and professional development. Enlist under the Advanced Electronics and Computer Field program, with final placement into the Electronics Technician or Fire Controlman rating during initial training at Great Lakes, based on performance and Navy needs; maintain AECF eligibility throughout training in order to retain any accelerated advancement benefits; fleet conversion into ET or FC from another rating may be possible for qualified Sailors, subject to screening and community manning. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: Normal hearing and color perception to work safely with electronic displays and color coded wiring and schematics; strong arithmetic and computing aptitude, with the ability to learn digital theory and complex technical systems; physical strength and manual dexterity to handle equipment, tools, ladders, and shipboard environments. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b2d185386

Job Title : Advanced Electronics / Computer Field (ET/FC) Category / Component : Enlisted • Active Overview The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy's most sophisticated electronics and computing systems, including radar, communications, navigation, local area networks, weapons fire control, and Aegis combat systems. ETs and FCs form the backbone of a ship's Combat Systems department aboard carriers, cruisers, destroyers, and other surface combatants, as well as at repair and technical activities ashore. Key Responsibilities Serve as an Electronics Technician (ET) or Fire Controlman (FC) after training, based on performance and Navy needs; as an ET, maintain and repair radar, communication, and navigation equipment including transmitters, receivers, displays, and shipboard communications suites such as SATCOM and HF; as an FC, operate, maintain, and repair fire control radars, computers, large screen displays, local area networks, weapon control consoles, and automatic gun systems; troubleshoot complex electronic and electro mechanical faults using technical documentation, test equipment, and established procedures; maintain configuration control, documentation, and logs that support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent troubleshooting under time pressure to restore mission critical combat systems and communications; strict adherence to safety procedures, configuration control, technical documentation, and test routines; team based maintenance and watchstanding afloat and ashore, often on rotating shifts to support around the clock operations; progressive responsibility as you qualify on systems, earn Navy Enlisted Classifications, and advance in rate. Work Environment Assignments aboard surface combatants such as aircraft carriers, Aegis cruisers and destroyers, and amphibious ships, as well as at shore based repair and technical facilities; daily work in combat systems spaces, radar rooms, communications centers, electronics shops, and shipboard network spaces; a mix of lab style environments and shipboard spaces with noise, ladders, confined areas, and occasional exposure to heat or weather when working on topside equipment. Pathways, Training & Advancement Recruit Training followed by Apprentice Technical Training at Great Lakes, Illinois, covering basic electronics, circuitry, safety, digital theory, microcomputers, fiber optics, test equipment, and troubleshooting; strand training in either the Fire Controlman or Electronics Technician track, with FCs focusing on radar, ballistics, and fire control basics, and ETs focusing on communications suites and radar systems; follow on A School and platform or system specific C Schools, often with college credit recommended by the American Council on Education; accelerated advancement to E4 upon completion of initial school training and all advancement requirements, with continued promotion based on performance, time in rate, and professional development. Enlist under the Advanced Electronics and Computer Field program, with final placement into the Electronics Technician or Fire Controlman rating during initial training at Great Lakes, based on performance and Navy needs; maintain AECF eligibility throughout training in order to retain any accelerated advancement benefits; fleet conversion into ET or FC from another rating may be possible for qualified Sailors, subject to screening and community manning. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: Normal hearing and color perception to work safely with electronic displays and color coded wiring and schematics; strong arithmetic and computing aptitude, with the ability to learn digital theory and complex technical systems; physical strength and manual dexterity to handle equipment, tools, ladders, and shipboard environments. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b2d185386

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.