Service Desk Technician - IT and Telecoms Salary: £25 30k per annum Setting: Office-based Sheffield City Centre Hours: Monday Friday, 08:30 to 17:30 Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. They are an MSP, dealing with many technologies that allow their clients' businesses to operate. They serve clients of all sizes and excel in providing premium service with a human touch. If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you. Essential Requirements: As this is a technical support role, good root-cause analysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly. Good literacy skills (reading and writing) the bulk of our client s work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT service desk for at least 12 months. Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP). Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange). Considerations If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these. Why Join? Birthdays are a free holiday day. Gym/Health Club Membership: Your choice of fitness facility. Modern Office Environment: Contemporary workspace in Sheffield city centre. Career Progression: Clear path for advancement in a growing company. Supportive Team Culture: Work with passionate professionals who celebrate success. This is an exceptional opportunity to join a forward-thinking technology company. Our client invests in their people and provides the tools, training, and support needed to excel in technology sales. Apply today with an up-to-date CV.
12/12/2025
Full time
Service Desk Technician - IT and Telecoms Salary: £25 30k per annum Setting: Office-based Sheffield City Centre Hours: Monday Friday, 08:30 to 17:30 Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. They are an MSP, dealing with many technologies that allow their clients' businesses to operate. They serve clients of all sizes and excel in providing premium service with a human touch. If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you. Essential Requirements: As this is a technical support role, good root-cause analysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly. Good literacy skills (reading and writing) the bulk of our client s work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT service desk for at least 12 months. Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP). Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange). Considerations If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these. Why Join? Birthdays are a free holiday day. Gym/Health Club Membership: Your choice of fitness facility. Modern Office Environment: Contemporary workspace in Sheffield city centre. Career Progression: Clear path for advancement in a growing company. Supportive Team Culture: Work with passionate professionals who celebrate success. This is an exceptional opportunity to join a forward-thinking technology company. Our client invests in their people and provides the tools, training, and support needed to excel in technology sales. Apply today with an up-to-date CV.
Job Title: IT Systems Support / Entry Level IT Systems Role Location: Uckfield, East Sussex. Driver required. Salary: 25,000 - 29,000 per annum DOE Benefits: 20days annual leave + Bank Holidays, Parking, Pension, Social Team Events, Casual Dress, Company Sickness Pay Contract Details: Permanent, Full-time. 9-5.30pm Monday - Friday. On site. Our client, a growing software business, based in Uckfield, is offering an excellent opportunity for an additional IT Support Technician to join their dedicated team with training. As an integral part of the IT support team, you will provide telephone and on-site assistance to customers nationwide, resolving various software and hardware technology issues. This full-time role will allow you to expand and develop your practical IT knowledge while working collaboratively with a motivated and friendly team. We are looking for individuals with excellent communication skills, a quick learning ability, and a friendly and concise approach. Responsibilities: Provide remote technical assistance regarding bespoke business management software systems to client's existing customers. Provide technical support to existing customers in use of a bespoke eCommerce platform Administer basic SQL databases. Assist and train existing customers on-site when required. Install, configure, and diagnose desktop PCs and servers. Manage client, server, and network security. Configure and support multi-site LAN, WAN, and VOIP systems. Offer technical support for our client's bespoke eCommerce platform. As part of your role, you will have the opportunity to remotely assist existing customers with their business management software systems, both on desktop and mobile platforms. Additionally, you will administer basic SQL databases and provide on-site technical assistance and training when necessary. Skills Required: To excel in this position, knowledge and experience in Microsoft client/server environments, Microsoft SQL, and networking technologies are advantageous. Our ideal candidate is bright, driven, and energetic, with a passion for learning and technology. An IT qualification/education or previous working experience in an IT role is preferred, as it demonstrates your commitment to the field. Occasional overnight stays might be required for customer visits outside the local area, so having a driving licence and access to a car is essential. Join our client's team and seize this exciting opportunity to enhance your skills and contribute to their ongoing success. Want to apply? If you're ready to take the next step in your IT / Software Support career and work in a dynamic and supportive environment, apply now online with your most up to date CV for consideration. Or send your CV in confidence to (url removed). This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells - (phone number removed). Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
12/12/2025
Full time
Job Title: IT Systems Support / Entry Level IT Systems Role Location: Uckfield, East Sussex. Driver required. Salary: 25,000 - 29,000 per annum DOE Benefits: 20days annual leave + Bank Holidays, Parking, Pension, Social Team Events, Casual Dress, Company Sickness Pay Contract Details: Permanent, Full-time. 9-5.30pm Monday - Friday. On site. Our client, a growing software business, based in Uckfield, is offering an excellent opportunity for an additional IT Support Technician to join their dedicated team with training. As an integral part of the IT support team, you will provide telephone and on-site assistance to customers nationwide, resolving various software and hardware technology issues. This full-time role will allow you to expand and develop your practical IT knowledge while working collaboratively with a motivated and friendly team. We are looking for individuals with excellent communication skills, a quick learning ability, and a friendly and concise approach. Responsibilities: Provide remote technical assistance regarding bespoke business management software systems to client's existing customers. Provide technical support to existing customers in use of a bespoke eCommerce platform Administer basic SQL databases. Assist and train existing customers on-site when required. Install, configure, and diagnose desktop PCs and servers. Manage client, server, and network security. Configure and support multi-site LAN, WAN, and VOIP systems. Offer technical support for our client's bespoke eCommerce platform. As part of your role, you will have the opportunity to remotely assist existing customers with their business management software systems, both on desktop and mobile platforms. Additionally, you will administer basic SQL databases and provide on-site technical assistance and training when necessary. Skills Required: To excel in this position, knowledge and experience in Microsoft client/server environments, Microsoft SQL, and networking technologies are advantageous. Our ideal candidate is bright, driven, and energetic, with a passion for learning and technology. An IT qualification/education or previous working experience in an IT role is preferred, as it demonstrates your commitment to the field. Occasional overnight stays might be required for customer visits outside the local area, so having a driving licence and access to a car is essential. Join our client's team and seize this exciting opportunity to enhance your skills and contribute to their ongoing success. Want to apply? If you're ready to take the next step in your IT / Software Support career and work in a dynamic and supportive environment, apply now online with your most up to date CV for consideration. Or send your CV in confidence to (url removed). This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells - (phone number removed). Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Service Desk Technician - IT and Telecoms Salary: £25 30k per annum Setting: Office-based Sheffield City Centre Hours: Monday Friday, 08:30 to 17:30 Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Amvia Limited specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, we aim to simplify connectivity needs and foster business growth. We are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join our service desk team. We are an MSP, dealing with many technologies that allow our clients' businesses to operate. We serve clients of all sizes and excel in providing premium service with a human touch. If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you. Essential Requirements: As this is a technical support role, good root-cause analysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly. Good literacy skills (reading and writing) the bulk of our work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT service desk for at least 12 months. Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP). Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange). Considerations If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these. Why Join Birthdays are a free holiday day. Gym/Health Club Membership: Your choice of fitness facility. Modern Office Environment: Contemporary workspace in Sheffield city centre. Career Progression: Clear path for advancement in a growing company. Supportive Team Culture: Work with passionate professionals who celebrate success. This is an exceptional opportunity to join a forward-thinking technology company. Amvia Limited invests in our people and provides the tools, training, and support needed to excel in technology sales. Apply today with an up-to-date CV.
12/12/2025
Full time
Service Desk Technician - IT and Telecoms Salary: £25 30k per annum Setting: Office-based Sheffield City Centre Hours: Monday Friday, 08:30 to 17:30 Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Amvia Limited specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, we aim to simplify connectivity needs and foster business growth. We are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join our service desk team. We are an MSP, dealing with many technologies that allow our clients' businesses to operate. We serve clients of all sizes and excel in providing premium service with a human touch. If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you. Essential Requirements: As this is a technical support role, good root-cause analysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly. Good literacy skills (reading and writing) the bulk of our work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT service desk for at least 12 months. Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP). Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange). Considerations If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these. Why Join Birthdays are a free holiday day. Gym/Health Club Membership: Your choice of fitness facility. Modern Office Environment: Contemporary workspace in Sheffield city centre. Career Progression: Clear path for advancement in a growing company. Supportive Team Culture: Work with passionate professionals who celebrate success. This is an exceptional opportunity to join a forward-thinking technology company. Amvia Limited invests in our people and provides the tools, training, and support needed to excel in technology sales. Apply today with an up-to-date CV.
DescriptionTo demonstrate skills, to instruct and support learners and staff in practical teaching workshops. Key Responsibilities To provide direct support to learners and staff engaged in workshop activities To provide staff training on specific equipment and software programmes and to act as a technical advisor to staff Prepare classroom/workshop activities, ensuring all materials and equipment are prepared in readiness for practical IT sessions and the retrieval of such IT equipment and tools Provide a storekeeping service and be responsible for the security of all IT equipment and tools Maintain and repair specialist equipment to keep it in good working order and safe condition, assist with practical IT classes in demonstrations and support student project work, contribute to programme team development Be flexible in supporting the departments requirements and cross college tasks Be responsible for furniture, equipment and consumable goods used in relation to work Preparation of open evenings setting up promotional stands and exhibition material Repairing and maintaining classroom computers used for practical sessions Regular planned maintenance and repairs of all classroom computers Administration of budget within the computer maintenance and IT Shop To organise and supervise the daily operations in the IT shop and provide direct support to learners and staff engaged in IT Shop activities Support the development and use of 3D printing within the curriculum, including preparing and maintaining 3D printers, advising staff on suitable software and materials, and assisting learners with practical 3D design and printing tasks Disposal of old and faulty hardware computer components Cleaning of all equipment Ensure continuous development and improvement of professional knowledge Any other duties, of a similar level of responsibility, as may be required. Skills, Knowledge and ExpertiseQualificationsEssential Criteria At Least L3 computer qualifications or related discipline How Identified: Application Form Desirable Criteria Level 4 or above/ relevant professional technical qualification How Identified: Application form/interview ExperienceEssential Criteria 3 Years relevant experience working within the computer environment / Technical Support. How Identified: Application Form Desirable Criteria IT/Network support How Identified: Application form/interview Specialist KnowledgeEssential Criteria Ability to assemble and dismantle computers, install and upgrade operating systems/software. Diagnose, troubleshoot and repair Hardware, Software and Networking faults. How Identified: Application form/interview Desirable Knowledge: Experience with 3D printing processes including slicing software, filament management and basic machine maintenance. Ability to support learners with 3D design workflows using software such as Tinkercad, Fusion 360 or similar. Understanding of how 3D printing can enhance curriculum delivery through prototyping, modelling and practical project work. How Identified: Application form/interview IT Skills Essential Criteria Good knowledge of Computer components and hardware troubleshooting Good knowledge of IT networking and server technologies (including web server) Good level of Microsoft applications particularly Excel How Identified: Application form/interview Desirable Criteria Knowledge of software packages such as ProMonitor, goldmine and student record systems. How Identified: Application form/interview JBRP1_UKTJ
12/12/2025
Full time
DescriptionTo demonstrate skills, to instruct and support learners and staff in practical teaching workshops. Key Responsibilities To provide direct support to learners and staff engaged in workshop activities To provide staff training on specific equipment and software programmes and to act as a technical advisor to staff Prepare classroom/workshop activities, ensuring all materials and equipment are prepared in readiness for practical IT sessions and the retrieval of such IT equipment and tools Provide a storekeeping service and be responsible for the security of all IT equipment and tools Maintain and repair specialist equipment to keep it in good working order and safe condition, assist with practical IT classes in demonstrations and support student project work, contribute to programme team development Be flexible in supporting the departments requirements and cross college tasks Be responsible for furniture, equipment and consumable goods used in relation to work Preparation of open evenings setting up promotional stands and exhibition material Repairing and maintaining classroom computers used for practical sessions Regular planned maintenance and repairs of all classroom computers Administration of budget within the computer maintenance and IT Shop To organise and supervise the daily operations in the IT shop and provide direct support to learners and staff engaged in IT Shop activities Support the development and use of 3D printing within the curriculum, including preparing and maintaining 3D printers, advising staff on suitable software and materials, and assisting learners with practical 3D design and printing tasks Disposal of old and faulty hardware computer components Cleaning of all equipment Ensure continuous development and improvement of professional knowledge Any other duties, of a similar level of responsibility, as may be required. Skills, Knowledge and ExpertiseQualificationsEssential Criteria At Least L3 computer qualifications or related discipline How Identified: Application Form Desirable Criteria Level 4 or above/ relevant professional technical qualification How Identified: Application form/interview ExperienceEssential Criteria 3 Years relevant experience working within the computer environment / Technical Support. How Identified: Application Form Desirable Criteria IT/Network support How Identified: Application form/interview Specialist KnowledgeEssential Criteria Ability to assemble and dismantle computers, install and upgrade operating systems/software. Diagnose, troubleshoot and repair Hardware, Software and Networking faults. How Identified: Application form/interview Desirable Knowledge: Experience with 3D printing processes including slicing software, filament management and basic machine maintenance. Ability to support learners with 3D design workflows using software such as Tinkercad, Fusion 360 or similar. Understanding of how 3D printing can enhance curriculum delivery through prototyping, modelling and practical project work. How Identified: Application form/interview IT Skills Essential Criteria Good knowledge of Computer components and hardware troubleshooting Good knowledge of IT networking and server technologies (including web server) Good level of Microsoft applications particularly Excel How Identified: Application form/interview Desirable Criteria Knowledge of software packages such as ProMonitor, goldmine and student record systems. How Identified: Application form/interview JBRP1_UKTJ
