Amazon Web Services, Inc.
Arlington, Virginia
Amazon Web Services (AWS) is seeking an experienced Partner Development Manager to own and grow our strategic relationships with global ISVs, driving transformative scale across our Worldwide Public Sector (WWPS) customer base. In this role, you will be the public sector relationship owner between AWS and the partner, responsible for accelerating joint go-to-market motions, driving adoption of AWS services, expanding market penetration, and delivering differentiated customer outcomes across US Federal (Civilian and Defense), State & Local Government, Education, Healthcare, and Nonprofit verticals. Key job responsibilities Own the strategic public sector partner relationship and serve as the primary public sector point of contact, driving joint business planning, executive alignment, and mutual investment across the Worldwide Public Sector segment Define and execute a joint go-to-market strategy focused on accelerating adoption of AWS across public sector customers, with emphasis on mission-critical use cases in Federal (Civilian and Defense), State & Local Government, Education, Healthcare, and Nonprofit verticals Drive co-sell pipeline development and revenue growth - identify, qualify, and advance joint opportunities with public sector end-customers, articulating the differentiated value of AWS infrastructure (including GovCloud and classified environments) Collaborate with AWS field teams, commercial teams, solution architects, and service teams to ensure the partner's models are optimally integrated with AWS services (e.g., Amazon Bedrock, SageMaker, EC2 accelerated compute) and aligned to public sector customer requirements Navigate public sector compliance and security requirements (FedRAMP, IL4/5/6, StateRAMP, ITAR) as they pertain to the partner's model deployment, data residency, and end-customer procurement pathways Maintain an accurate pipeline and forecast of joint GTM opportunities tied to the partner's model release cadence, capability roadmap, and AWS infrastructure dependencies Build and manage executive-level relationships with the partner's public sector, product, and engineering leadership - deliver quarterly business reviews outlining pipeline health, win/loss analysis, adoption metrics, and strategic investment recommendations Serve as the internal voice of the partnership across AWS WWPS leadership, ensuring alignment on prioritization, resource allocation, and escalation paths About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS- 5+ years of developing, negotiating and executing business agreements experience - 5+ years of professional or military experience - 5+ years of working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking experience - 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience - 5+ years of working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations experience - 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience - Bachelor's degree - Experience selling enterprise software or cloud-based applications - Experience explaining complex technical concepts to various business and technical audiences - Experience presenting to both technical and non-technical executive audiences PREFERRED QUALIFICATIONS- Master's degree in business, data science, public administration, finance, engineering, human resources, or related field, or PMP certificate - Experience interpreting data and making business recommendations - Experience identifying, negotiating, and executing complex legal agreements - Experience interpreting data and making business recommendations across leadership and cross-functional teams Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Arlington - 147 100.00 USD annually
Amazon Web Services (AWS) is seeking an experienced Partner Development Manager to own and grow our strategic relationships with global ISVs, driving transformative scale across our Worldwide Public Sector (WWPS) customer base. In this role, you will be the public sector relationship owner between AWS and the partner, responsible for accelerating joint go-to-market motions, driving adoption of AWS services, expanding market penetration, and delivering differentiated customer outcomes across US Federal (Civilian and Defense), State & Local Government, Education, Healthcare, and Nonprofit verticals. Key job responsibilities Own the strategic public sector partner relationship and serve as the primary public sector point of contact, driving joint business planning, executive alignment, and mutual investment across the Worldwide Public Sector segment Define and execute a joint go-to-market strategy focused on accelerating adoption of AWS across public sector customers, with emphasis on mission-critical use cases in Federal (Civilian and Defense), State & Local Government, Education, Healthcare, and Nonprofit verticals Drive co-sell pipeline development and revenue growth - identify, qualify, and advance joint opportunities with public sector end-customers, articulating the differentiated value of AWS infrastructure (including GovCloud and classified environments) Collaborate with AWS field teams, commercial teams, solution architects, and service teams to ensure the partner's models are optimally integrated with AWS services (e.g., Amazon Bedrock, SageMaker, EC2 accelerated compute) and aligned to public sector customer requirements Navigate public sector compliance and security requirements (FedRAMP, IL4/5/6, StateRAMP, ITAR) as they pertain to the partner's model deployment, data residency, and end-customer procurement pathways Maintain an accurate pipeline and forecast of joint GTM opportunities tied to the partner's model release cadence, capability roadmap, and AWS infrastructure dependencies Build and manage executive-level relationships with the partner's public sector, product, and engineering leadership - deliver quarterly business reviews outlining pipeline health, win/loss analysis, adoption metrics, and strategic investment recommendations Serve as the internal voice of the partnership across AWS WWPS leadership, ensuring alignment on prioritization, resource allocation, and escalation paths About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS- 5+ years of developing, negotiating and executing business agreements experience - 5+ years of professional or military experience - 5+ years of working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking experience - 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience - 5+ years of working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations experience - 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience - Bachelor's degree - Experience selling enterprise software or cloud-based applications - Experience explaining complex technical concepts to various business and technical audiences - Experience presenting to both technical and non-technical executive audiences PREFERRED QUALIFICATIONS- Master's degree in business, data science, public administration, finance, engineering, human resources, or related field, or PMP certificate - Experience interpreting data and making business recommendations - Experience identifying, negotiating, and executing complex legal agreements - Experience interpreting data and making business recommendations across leadership and cross-functional teams Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Arlington - 147 100.00 USD annually
USAA
San Antonio, Texas
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking multiple dedicated Infrastructure Engineer-Intermediate Level to provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services. This role serves as an escalation point for incidents and service requests that cannot be resolved by Tier 1 support teams and is responsible for troubleshooting, service restoration, monitoring, and operational support across server, cloud, database, network, storage, and platform technologies. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Engineering Teams, and external vendors, this position provides technical expertise for infrastructure incidents, service requests, operational problems, and stability initiatives. The engineer analyzes and resolves issues related to servers, operating systems, virtualization platforms, cloud services, storage, networking, middleware, and enterprise infrastructure services. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position. What you'll do: Under direct supervision, design scalable IT system infrastructure, implements system changes with some independence; may automate service delivery, maintenance tasks, and builds the ecosystem for solutions including individual infrastructure components. Provide Tier 2 support for infrastructure-related incidents, service requests, and operational issues. Troubleshoot and resolve complex production issues affecting servers, databases, cloud platforms, storage, networking, and core infrastructure services. Participate in incident response, service restoration, and Major Incident recovery activities. Monitor infrastructure health, performance, availability, and capacity. Resolves simple technology production issues with some assistance through troubleshooting systems. Identifies issues for escalation. Analyzes outages in order to identify opportunities for solutions. Participates in product selection and testing. Understands engineering best practices, concepts, and patterns. Intake customer requirements and aligns requirements to standardized product offerings Interacts with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. - and would need to be differentiated across levels. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. 3-5 years of infrastructure operations experience Experience supporting 24x7 enterprise environments Experience in a NOC or an Enterprise Availability Command Center, Operations Center, or Production Support organization Experience with Site Reliability Engineering (SRE) fundamentals to supporting cloud-based infrastructure platforms Experience supporting financial services, insurance, healthcare, or other highly regulated industries What Sets You Apart: Understanding of core operating systems and virtualization: Proficiency in both Microsoft Windows Server Administration and Linux Administration (Red Hat, Ubuntu, SUSE) alongside experience with VMware vSphere and Hyper-V. Experience in foundational network services: Solid grasp of TCP/IP, DNS, and DHCP is crucial. Comprehensive cloud platform experience: Demonstrated experience with major cloud providers such as Microsoft Azure and Amazon Web Services (AWS), including hybrid cloud environments. Familiarity with containerization technologies: Experience with Docker and especially Kubernetes is a significant advantage. Proven ability in monitoring and observability tools: Hands-on experience with platforms like Dynatrace, Splunk, Datadog, or AWS CloudWatch to proactively manage and troubleshoot infrastructure. Mainframe & z/OS Skills: possess foundational to intermediate experience supporting z/OS environments, batch processing, and core mainframe infrastructure services. Strong IT Service Management (ITSM) tool proficiency: Experience with tools such as ServiceNow or Jira Service Management, coupled with a deep understanding of Incident, Change, and Problem Management processes. Experience in high-availability and disaster recovery: A solid background in SAN, NAS, enterprise storage, and implementing robust backup, recovery, and disaster recovery solutions is essential. Database support experience: Supporting one or more key databases like Microsoft SQL Server, Oracle, PostgreSQL, or MySQL, along with knowledge of monitoring and performance, adds significant value. Experience in regulated industries and 24x7 environments: Prior experience supporting critical infrastructure in financial services, healthcare, or other highly regulated sectors, especially within 24x7 operations, is a strong indicator of a candidate's ability to handle demanding environments. Compensation range: The salary range for this position is: $ 69,920 - $ 133,620 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking multiple dedicated Infrastructure Engineer-Intermediate Level to provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services. This role serves as an escalation point for incidents and service requests that cannot be resolved by Tier 1 support teams and is responsible for troubleshooting, service restoration, monitoring, and operational support across server, cloud, database, network, storage, and platform technologies. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Engineering Teams, and external vendors, this position provides technical expertise for infrastructure incidents, service requests, operational problems, and stability initiatives. The engineer analyzes and resolves issues related to servers, operating systems, virtualization platforms, cloud services, storage, networking, middleware, and enterprise infrastructure services. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position. What you'll do: Under direct supervision, design scalable IT system infrastructure, implements system changes with some independence; may automate service delivery, maintenance tasks, and builds the ecosystem for solutions including individual infrastructure components. Provide Tier 2 support for infrastructure-related incidents, service requests, and operational issues. Troubleshoot and resolve complex production issues affecting servers, databases, cloud platforms, storage, networking, and core infrastructure services. Participate in incident response, service restoration, and Major Incident recovery activities. Monitor infrastructure health, performance, availability, and capacity. Resolves simple technology production issues with some assistance through troubleshooting systems. Identifies issues for escalation. Analyzes outages in order to identify opportunities for solutions. Participates in product selection and testing. Understands engineering best practices, concepts, and patterns. Intake customer requirements and aligns requirements to standardized product offerings Interacts with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. - and would need to be differentiated across levels. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. 3-5 years of infrastructure operations experience Experience supporting 24x7 enterprise environments Experience in a NOC or an Enterprise Availability Command Center, Operations Center, or Production Support organization Experience with Site Reliability Engineering (SRE) fundamentals to supporting cloud-based infrastructure platforms Experience supporting financial services, insurance, healthcare, or other highly regulated industries What Sets You Apart: Understanding of core operating systems and virtualization: Proficiency in both Microsoft Windows Server Administration and Linux Administration (Red Hat, Ubuntu, SUSE) alongside experience with VMware vSphere and Hyper-V. Experience in foundational network services: Solid grasp of TCP/IP, DNS, and DHCP is crucial. Comprehensive cloud platform experience: Demonstrated experience with major cloud providers such as Microsoft Azure and Amazon Web Services (AWS), including hybrid cloud environments. Familiarity with containerization technologies: Experience with Docker and especially Kubernetes is a significant advantage. Proven ability in monitoring and observability tools: Hands-on experience with platforms like Dynatrace, Splunk, Datadog, or AWS CloudWatch to proactively manage and troubleshoot infrastructure. Mainframe & z/OS Skills: possess foundational to intermediate experience supporting z/OS environments, batch processing, and core mainframe infrastructure services. Strong IT Service Management (ITSM) tool proficiency: Experience with tools such as ServiceNow or Jira Service Management, coupled with a deep understanding of Incident, Change, and Problem Management processes. Experience in high-availability and disaster recovery: A solid background in SAN, NAS, enterprise storage, and implementing robust backup, recovery, and disaster recovery solutions is essential. Database support experience: Supporting one or more key databases like Microsoft SQL Server, Oracle, PostgreSQL, or MySQL, along with knowledge of monitoring and performance, adds significant value. Experience in regulated industries and 24x7 environments: Prior experience supporting critical infrastructure in financial services, healthcare, or other highly regulated sectors, especially within 24x7 operations, is a strong indicator of a candidate's ability to handle demanding environments. Compensation range: The salary range for this position is: $ 69,920 - $ 133,620 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Conceras
Beltsville, Maryland
Job Description Job Description PALO ALTO FIREWALL ENGINEER Position Description Description This is an opening for a Firewall Engineer/Team Lead to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering. This is a firewall engineer position within the Vanguard 2025 program, providing general Tier II monitoring, configuration, and support to multiple firewalls and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally. This is a hybrid position based out of Beltsville, MD with 3 days on-site. Shift is MIDs (11:00pm-7:30am), Sun-Thurs after training. During the 6-8 week training period, it will be 5 days on-site Mon-Fri (7:00am-3:30pm). Your responsibilities will include: Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, and mail transport agents. Along with being a Team Lead for the MID shift. As the Lead you will be expectant to give a turnover of events for the past shift, create weekly Quad Chart, and be able to direct work to other firewall operations staff. Must be able to guide other staff on tasks assigned to the team. Review request for time off and stay in touch with the manager on all events happening on the shift. Monitor Service Now application for Firewall Operations incident and service requests. Implements firewall rules and policies, perform troubleshoots of firewall, email, and Proxy platforms for performance issues. Analyzes network traffic captures. Escalates issues as required to Tier 3 staff and monitors issues throughout a problem's life cycle. Performs recurring maintenance activities such as device reboots and software upgrades on perimeter devices. Records and reports on firewall operations, utilization, and maintenance. Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices. Support Diplomatic Security Computer Incident Response Team (CIRT) by implementing block requests for IP's, Websites, and Email addresses. Update architecture diagrams using Visio. Monitor and perform health checks on multiple perimeter security devices. Draft, coordinate and publish outage notifications as required. Update shift logs and provide reports to leadership daily. Maintain standard operating procedures (SOP), work instructions, and other working documents. Attend weekly teleconferences, onsite meetings, and participate in working groups as required. Qualifications Required Education & Experience BA degree and 6 years of experience; may accept additional experience in lieu of degree. In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies. Minimum 5 years IT Customer Support experience (Tier I and/or Tier II). First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, FortiGate, Azure Firewall, Cloudflare, Cisco Email Security Appliances (ESA), A10 proxy devices). CLI experience preferred. Experienced in utilizing network monitoring tools such as Nagios and NeuralStar. Basic Microsoft Windows Server 2016 implementation and troubleshooting from a security/firewall perspective. Experienced with TCP/IP network implementation and troubleshooting. Required Clearance US Citizenship. An Interim Secret clearance is required to start work and requires eligibility to obtain a Top Secret clearance. Powered by JazzHR ZpLPHj5F0L
Job Description Job Description PALO ALTO FIREWALL ENGINEER Position Description Description This is an opening for a Firewall Engineer/Team Lead to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering. This is a firewall engineer position within the Vanguard 2025 program, providing general Tier II monitoring, configuration, and support to multiple firewalls and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally. This is a hybrid position based out of Beltsville, MD with 3 days on-site. Shift is MIDs (11:00pm-7:30am), Sun-Thurs after training. During the 6-8 week training period, it will be 5 days on-site Mon-Fri (7:00am-3:30pm). Your responsibilities will include: Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, and mail transport agents. Along with being a Team Lead for the MID shift. As the Lead you will be expectant to give a turnover of events for the past shift, create weekly Quad Chart, and be able to direct work to other firewall operations staff. Must be able to guide other staff on tasks assigned to the team. Review request for time off and stay in touch with the manager on all events happening on the shift. Monitor Service Now application for Firewall Operations incident and service requests. Implements firewall rules and policies, perform troubleshoots of firewall, email, and Proxy platforms for performance issues. Analyzes network traffic captures. Escalates issues as required to Tier 3 staff and monitors issues throughout a problem's life cycle. Performs recurring maintenance activities such as device reboots and software upgrades on perimeter devices. Records and reports on firewall operations, utilization, and maintenance. Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices. Support Diplomatic Security Computer Incident Response Team (CIRT) by implementing block requests for IP's, Websites, and Email addresses. Update architecture diagrams using Visio. Monitor and perform health checks on multiple perimeter security devices. Draft, coordinate and publish outage notifications as required. Update shift logs and provide reports to leadership daily. Maintain standard operating procedures (SOP), work instructions, and other working documents. Attend weekly teleconferences, onsite meetings, and participate in working groups as required. Qualifications Required Education & Experience BA degree and 6 years of experience; may accept additional experience in lieu of degree. In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies. Minimum 5 years IT Customer Support experience (Tier I and/or Tier II). First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, FortiGate, Azure Firewall, Cloudflare, Cisco Email Security Appliances (ESA), A10 proxy devices). CLI experience preferred. Experienced in utilizing network monitoring tools such as Nagios and NeuralStar. Basic Microsoft Windows Server 2016 implementation and troubleshooting from a security/firewall perspective. Experienced with TCP/IP network implementation and troubleshooting. Required Clearance US Citizenship. An Interim Secret clearance is required to start work and requires eligibility to obtain a Top Secret clearance. Powered by JazzHR ZpLPHj5F0L