Job Description Senior Linux Platform Engineer Salary: open + bonus Location: Chicago, IL / Kansas City, MO / New York, NY Hybrid: 4 days onsite, 1 day remote We are unable to provide sponsorship for this role Qualifications 5+ years of experience in Linux systems administration and infrastructure/platform engineering. Production experience managing Kubernetes, preferably in bare-metal or on-premises environments (e.g., with kubeadm, RKE, or OpenShift). Hands-on experience with cloud platforms (AWS, Azure or GCP) in production environments. Strong scripting and automation skills in Python and Bash. In-depth knowledge of Linux internals, kernel tuning, and performance diagnostics. Hands-on experience with SaltStack (preferred), Puppet, or Ansible for configuration management. Familiarity with observability tools such as Prometheus, Grafana, or Loki. Solid understanding of core infrastructure protocols and services (TCP/IP, DNS, NTP/PTP, DHCP, etc.). Experience managing CI/CD pipelines with tools such as Jenkins, GitLab, or similar. Responsibilities Managing and improving our Linux-based infrastructure with a focus on performance, reliability, and scalability. Designing, deploying, and maintaining on-premises Kubernetes clusters and containerized workloads. Developing and maintaining system-level software, middleware, and APIs to support internal platforms and services. Automating system workflows and infrastructure tasks using Python, Bash, and configuration management tools like SaltStack. Building and maintaining RPM packages and internal software repositories. Collaborating with Application Support (SRE), Development, and Security teams to ensure secure, automated CI/CD and platform integration. Diagnosing and resolving complex system-level issues involving the OS, network, or container runtime. Implementing hardened security configurations, including system hardening, secure communications, and identity/access integration. Participating in an on-call rotation to support critical infrastructure services. Documenting architectures, tools, and operational processes to support long-term maintainability.
11/14/2026
Full time
Job Description Senior Linux Platform Engineer Salary: open + bonus Location: Chicago, IL / Kansas City, MO / New York, NY Hybrid: 4 days onsite, 1 day remote We are unable to provide sponsorship for this role Qualifications 5+ years of experience in Linux systems administration and infrastructure/platform engineering. Production experience managing Kubernetes, preferably in bare-metal or on-premises environments (e.g., with kubeadm, RKE, or OpenShift). Hands-on experience with cloud platforms (AWS, Azure or GCP) in production environments. Strong scripting and automation skills in Python and Bash. In-depth knowledge of Linux internals, kernel tuning, and performance diagnostics. Hands-on experience with SaltStack (preferred), Puppet, or Ansible for configuration management. Familiarity with observability tools such as Prometheus, Grafana, or Loki. Solid understanding of core infrastructure protocols and services (TCP/IP, DNS, NTP/PTP, DHCP, etc.). Experience managing CI/CD pipelines with tools such as Jenkins, GitLab, or similar. Responsibilities Managing and improving our Linux-based infrastructure with a focus on performance, reliability, and scalability. Designing, deploying, and maintaining on-premises Kubernetes clusters and containerized workloads. Developing and maintaining system-level software, middleware, and APIs to support internal platforms and services. Automating system workflows and infrastructure tasks using Python, Bash, and configuration management tools like SaltStack. Building and maintaining RPM packages and internal software repositories. Collaborating with Application Support (SRE), Development, and Security teams to ensure secure, automated CI/CD and platform integration. Diagnosing and resolving complex system-level issues involving the OS, network, or container runtime. Implementing hardened security configurations, including system hardening, secure communications, and identity/access integration. Participating in an on-call rotation to support critical infrastructure services. Documenting architectures, tools, and operational processes to support long-term maintainability.
Job Description Description Job Description Leidos has a new and exciting opportunity for a Senior-level Scrum Master in our Intel Sector- Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security! Leidos has a new and exciting opportunity for a Mid/Senior-level Scrum Master in our Intel Sector's Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid holidays, 401K with a 6% company match and immediate vesting, flexible schedules, discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in national security! A Senior-level Scrum Master is needed to join a high performing agile team using the Scaled Agile Framework (SAFe) methodology to support a large, complex, fast-paced technical program. Program execution follows DevOps best practices and employs robust development, test, and production environments. We are using Behavior Driven Development (BDD) and test automation tools alongside a full suite of team collaboration tools. The program provides system engineering, development, test, integration, and operational support, and is focused on injecting new technology and adding advanced capabilities while continuing to support an on-going mission and operational system. This important role requires an experienced Agile Lead/Scrum Master to work on a large-scale software and hardware integration effort. The selected individual will be responsible for facilitating either one complex agile team, or several small agile teams as part of a larger Agile Release Train (ART) delivering value to the customer using the Scaled Agile Framework (SAFe); and will help educate and coach the teams in Scrum, Scrumban, or Kanban to ensure the agile processes are being followed. She/he will help remove impediments/roadblocks and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. You will work with team members, other Agile Scrum Masters, and support personnel to ensure that the team's commitments at the Program Increment (PI) Planning are met. She/he will facilitate horizontal communication across team members to identify any impediments that may prevent team progress while working mitigation plans. The selected candidate will be responsible for sensing, determining, and leading discussions when issues need to be analyzed or triaged, and for making improvements in determining and implementing improvements to processes. Strong attention to detail and focus on task completion is critical. Primary Responsibilities • Facilitate self-organizing team(s) to ensure progress is being made against Program Increment (PI) commitments. • Protect the team from scope creep during execution of the PI. • Remove impediments and coordinate with the Release Train Engineers on implementing solutions. • Help team members communicate, coordinate, and cooperate. • Coach, support, and enforce Scrum process and other process rules. • Ensure that the team has a clear understanding of the Definition of Done and how to meet it. • Coordinate with other teams on the Agile Release Trains (ARTs) and communicate status to management. • Work with the Product Owner(s) to review and prioritize features. • Lead and facilitate SAFe ceremonies to include Sprint Planning and Sprint Reviews to include demos, Sprint Retrospectives, and PI Planning. • Work with Product Owner(s) and System Engineers to develop User Stories to meet the Feature acceptance criteria. • Maintain and generate information radiators for the teams. • Collect and share team metrics with the team, determine when new metrics are needed, and develop improvements in metrics. Basic Qualifications • Bachelor's degree from an accredited college or university and at least 12 years of relevant work experience. Additional relevant experience may be substituted for a degree. • At least 5 years of experience working as a Scrum Master for a software development or similar technical team, preferably as a full time Scrum Master. • Certified Scrum Master (CSM), SAFe Scrum Master (SSM) or similar agile project management certification (PMI-ACP). • Significant, hands-on experience using agile project management tools (e.g. Jira, VersionOne, Rallye, IBM RTC). • At least 5 years of experience working on a large, preferably technical program, with varied and diverse systems and groups in a fast-paced, always rapidly evolving environment. Preferred Qualifications • Experience working with large software systems including hardware integration and test. • Experience working with multi-disciplinary technical development teams. • Experience using SAFe as the agile development methodology. • Experience using Kanban as a means to improve flow on support teams. • Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team. At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that allow them to thrive professionally and personally. For us, helping you grow your career is good business. We look forward to learning more about you - apply today. CSSKEY CONMD If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting:October 29, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range:Pay Range $116,350.00 - $210,325.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at -benefits. Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
11/14/2026
Full time
Job Description Description Job Description Leidos has a new and exciting opportunity for a Senior-level Scrum Master in our Intel Sector- Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security! Leidos has a new and exciting opportunity for a Mid/Senior-level Scrum Master in our Intel Sector's Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid holidays, 401K with a 6% company match and immediate vesting, flexible schedules, discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in national security! A Senior-level Scrum Master is needed to join a high performing agile team using the Scaled Agile Framework (SAFe) methodology to support a large, complex, fast-paced technical program. Program execution follows DevOps best practices and employs robust development, test, and production environments. We are using Behavior Driven Development (BDD) and test automation tools alongside a full suite of team collaboration tools. The program provides system engineering, development, test, integration, and operational support, and is focused on injecting new technology and adding advanced capabilities while continuing to support an on-going mission and operational system. This important role requires an experienced Agile Lead/Scrum Master to work on a large-scale software and hardware integration effort. The selected individual will be responsible for facilitating either one complex agile team, or several small agile teams as part of a larger Agile Release Train (ART) delivering value to the customer using the Scaled Agile Framework (SAFe); and will help educate and coach the teams in Scrum, Scrumban, or Kanban to ensure the agile processes are being followed. She/he will help remove impediments/roadblocks and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. You will work with team members, other Agile Scrum Masters, and support personnel to ensure that the team's commitments at the Program Increment (PI) Planning are met. She/he will facilitate horizontal communication across team members to identify any impediments that may prevent team progress while working mitigation plans. The selected candidate will be responsible for sensing, determining, and leading discussions when issues need to be analyzed or triaged, and for making improvements in determining and implementing improvements to processes. Strong attention to detail and focus on task completion is critical. Primary Responsibilities • Facilitate self-organizing team(s) to ensure progress is being made against Program Increment (PI) commitments. • Protect the team from scope creep during execution of the PI. • Remove impediments and coordinate with the Release Train Engineers on implementing solutions. • Help team members communicate, coordinate, and cooperate. • Coach, support, and enforce Scrum process and other process rules. • Ensure that the team has a clear understanding of the Definition of Done and how to meet it. • Coordinate with other teams on the Agile Release Trains (ARTs) and communicate status to management. • Work with the Product Owner(s) to review and prioritize features. • Lead and facilitate SAFe ceremonies to include Sprint Planning and Sprint Reviews to include demos, Sprint Retrospectives, and PI Planning. • Work with Product Owner(s) and System Engineers to develop User Stories to meet the Feature acceptance criteria. • Maintain and generate information radiators for the teams. • Collect and share team metrics with the team, determine when new metrics are needed, and develop improvements in metrics. Basic Qualifications • Bachelor's degree from an accredited college or university and at least 12 years of relevant work experience. Additional relevant experience may be substituted for a degree. • At least 5 years of experience working as a Scrum Master for a software development or similar technical team, preferably as a full time Scrum Master. • Certified Scrum Master (CSM), SAFe Scrum Master (SSM) or similar agile project management certification (PMI-ACP). • Significant, hands-on experience using agile project management tools (e.g. Jira, VersionOne, Rallye, IBM RTC). • At least 5 years of experience working on a large, preferably technical program, with varied and diverse systems and groups in a fast-paced, always rapidly evolving environment. Preferred Qualifications • Experience working with large software systems including hardware integration and test. • Experience working with multi-disciplinary technical development teams. • Experience using SAFe as the agile development methodology. • Experience using Kanban as a means to improve flow on support teams. • Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team. At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that allow them to thrive professionally and personally. For us, helping you grow your career is good business. We look forward to learning more about you - apply today. CSSKEY CONMD If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting:October 29, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range:Pay Range $116,350.00 - $210,325.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at -benefits. Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Job Description Job Title: DevOps Engineer IV Location: Chicago, IL (100% Onsite) Employment Type: Contract Position Overview We are seeking an experienced Senior DevOps Engineer with strong hands-on expertise in AWS Cloud Infrastructure, Terraform, Kubernetes/EKS, Datadog, and CI/CD automation to support enterprise-level cloud platforms and production environments. The ideal candidate will have extensive experience designing, deploying, maintaining, and troubleshooting AWS infrastructure, developing reusable Terraform modules, managing containerized applications, and implementing monitoring and observability solutions. This position requires a technically proficient, hands-on engineer who can independently resolve complex production issues, improve infrastructure reliability, automate operational processes, and collaborate with cross-functional engineering teams. The successful candidate will play a critical role in ensuring high availability, scalability, security, and operational efficiency across enterprise cloud platforms. Key ResponsibilitiesAWS Cloud Infrastructure & Production Support Manage, maintain, and optimize enterprise-scale AWS cloud infrastructure supporting business-critical applications. Troubleshoot complex production issues across AWS services, including EC2, ECS, EKS, Lambda, S3, DynamoDB, DocumentDB, IAM, and networking. Ensure the availability, performance, scalability, and security of AWS-hosted applications and infrastructure. Investigate production incidents, perform root-cause analysis, and implement long-term corrective solutions. Support cloud infrastructure capacity planning, upgrades, maintenance, and performance optimization. Implement AWS operational best practices for monitoring, security, reliability, and cost management. Collaborate with application development, infrastructure, and operations teams to improve production stability. Terraform & Infrastructure as Code (IaC) Design, develop, implement, and maintain AWS infrastructure using Terraform. Build reusable Terraform modules and standardized infrastructure configurations. Manage Terraform state files, resource dependencies, execution plans, and module versioning. Troubleshoot infrastructure drift, configuration issues, and deployment failures. Automate infrastructure provisioning and configuration across development, testing, staging, and production environments. Integrate Terraform workflows with CI/CD pipelines for automated infrastructure deployment. Participate in infrastructure code reviews and contribute to documentation, standards, and best practices. Ensure infrastructure changes are deployed securely and consistently through controlled processes. Kubernetes, EKS & Container Management Manage and support production Kubernetes and Amazon EKS environments. Deploy, configure, monitor, and troubleshoot containerized applications using Docker, Kubernetes, and AWS ECS/EKS. Develop and maintain Kubernetes manifests, Helm charts, and deployment configurations. Support Kubernetes cluster administration, upgrades, autoscaling, and workload optimization. Troubleshoot container networking, ingress controllers, service discovery, load balancing, and IAM/RBAC integration. Investigate and resolve production incidents involving containerized applications and distributed systems. Implement container orchestration best practices to improve reliability, scalability, and deployment efficiency. Support automated application deployments using GitOps and CI/CD methodologies. Monitoring, Observability & Incident Management Administer and maintain enterprise monitoring and application performance management (APM) solutions, particularly Datadog. Develop and optimize monitoring dashboards, alerts, log management configurations, and application performance metrics. Maintain monitoring integrations with BigPanda and Configuration Management Database (CMDB) systems. Define and implement alerting standards for production environments. Monitor application availability, system health, infrastructure performance, and latency. Develop logging and indexing strategies to improve visibility and troubleshooting capabilities. Investigate production alerts, system outages, and performance issues. Collaborate with DevOps, development, and problem management teams to resolve incidents and improve operational reliability. Create reporting dashboards to track system stability, performance, availability, and cloud infrastructure costs. CI/CD, Automation & DevOps Engineering Design, implement, maintain, and optimize automated CI/CD pipelines. Work with Jenkins, GitHub Actions, GitLab CI, Harness, or similar deployment automation tools. Automate infrastructure provisioning, application deployments, and configuration management. Develop automation scripts using Python, Bash, TypeScript, JavaScript, or other relevant technologies. Utilize Git-based source control, branching, merging, and repository management practices. Support configuration management using Ansible and AWS CloudFormation. Improve deployment processes, reduce manual intervention, and enhance operational efficiency. Support production releases, infrastructure upgrades, and change management activities. Technical Leadership & Collaboration Act as a senior technical resource for complex AWS, Terraform, Kubernetes, and production infrastructure issues. Independently troubleshoot critical production incidents and implement sustainable solutions. Collaborate with engineering, security, infrastructure, and application development teams. Mentor and provide technical guidance to junior and mid-level engineers. Develop technical documentation, operational runbooks, troubleshooting procedures, and infrastructure standards. Recommend improvements to cloud architecture, automation, monitoring, and platform reliability. Communicate technical risks, recommendations, and solutions effectively to engineering teams and leadership. Required QualificationsProfessional Experience 10+ years of overall Information Technology experience. 7+ years of hands-on experience in DevOps Engineering, Site Reliability Engineering (SRE), Platform Engineering, or Cloud Infrastructure. 5+ years of hands-on experience supporting and troubleshooting AWS production environments. 5+ years of experience designing and developing Terraform-based infrastructure. 5+ years of experience working with containerized applications and environments. 3+ years of hands-on experience managing Kubernetes or Amazon EKS in production. Technical Skills - Must Have 1. AWS Cloud Infrastructure Extensive hands-on experience with AWS production infrastructure and cloud operations. Strong knowledge of EC2, ECS, EKS, Lambda, S3, DynamoDB, IAM, and AWS networking. Experience troubleshooting distributed cloud applications and complex infrastructure issues. Understanding of AWS serverless architecture, CloudFormation, security, monitoring, and operational best practices. 2. Terraform & Infrastructure Automation Advanced hands-on experience developing Terraform configurations and reusable modules. Strong understanding of Terraform state management, execution plans, resource dependencies, and infrastructure drift. Experience provisioning and managing AWS infrastructure directly using Terraform. Ability to troubleshoot complex Terraform deployment issues and implement infrastructure automation. Experience integrating Terraform with CI/CD workflows. 3. Kubernetes / EKS & Docker Strong experience with Kubernetes, Amazon EKS, and Docker in production environments. Hands-on knowledge of Helm, kubectl, Kubernetes manifests, and cluster administration. Experience with workload deployments, autoscaling, networking, ingress, IAM/RBAC, and troubleshooting. Ability to manage production container platforms and resolve infrastructure-related incidents. 4. Datadog & Observability Hands-on experience with Datadog for infrastructure monitoring, application performance monitoring, and log management. Experience creating monitoring dashboards, alerts, and performance metrics. Strong understanding of production incident response, root-cause analysis, and system reliability. Knowledge of monitoring integrations and alert management practices. 5. CI/CD & Automation Experience with Jenkins, GitHub Actions, GitLab CI, Harness, or equivalent CI/CD tools. Strong knowledge of Git, source control, and automated deployment processes. Experience with infrastructure automation, scripting, and configuration management. Familiarity with Ansible and AWS CloudFormation. Additional Technical Knowledge Experience with TypeScript and JavaScript. Understanding of AWS Cognito, Couchbase, and DocumentDB. Familiarity with Windows Server and IIS. Experience monitoring Docker containers and Kubernetes workloads. Strong knowledge of systems administration . click apply for full job details
11/14/2026
Full time
Job Description Job Title: DevOps Engineer IV Location: Chicago, IL (100% Onsite) Employment Type: Contract Position Overview We are seeking an experienced Senior DevOps Engineer with strong hands-on expertise in AWS Cloud Infrastructure, Terraform, Kubernetes/EKS, Datadog, and CI/CD automation to support enterprise-level cloud platforms and production environments. The ideal candidate will have extensive experience designing, deploying, maintaining, and troubleshooting AWS infrastructure, developing reusable Terraform modules, managing containerized applications, and implementing monitoring and observability solutions. This position requires a technically proficient, hands-on engineer who can independently resolve complex production issues, improve infrastructure reliability, automate operational processes, and collaborate with cross-functional engineering teams. The successful candidate will play a critical role in ensuring high availability, scalability, security, and operational efficiency across enterprise cloud platforms. Key ResponsibilitiesAWS Cloud Infrastructure & Production Support Manage, maintain, and optimize enterprise-scale AWS cloud infrastructure supporting business-critical applications. Troubleshoot complex production issues across AWS services, including EC2, ECS, EKS, Lambda, S3, DynamoDB, DocumentDB, IAM, and networking. Ensure the availability, performance, scalability, and security of AWS-hosted applications and infrastructure. Investigate production incidents, perform root-cause analysis, and implement long-term corrective solutions. Support cloud infrastructure capacity planning, upgrades, maintenance, and performance optimization. Implement AWS operational best practices for monitoring, security, reliability, and cost management. Collaborate with application development, infrastructure, and operations teams to improve production stability. Terraform & Infrastructure as Code (IaC) Design, develop, implement, and maintain AWS infrastructure using Terraform. Build reusable Terraform modules and standardized infrastructure configurations. Manage Terraform state files, resource dependencies, execution plans, and module versioning. Troubleshoot infrastructure drift, configuration issues, and deployment failures. Automate infrastructure provisioning and configuration across development, testing, staging, and production environments. Integrate Terraform workflows with CI/CD pipelines for automated infrastructure deployment. Participate in infrastructure code reviews and contribute to documentation, standards, and best practices. Ensure infrastructure changes are deployed securely and consistently through controlled processes. Kubernetes, EKS & Container Management Manage and support production Kubernetes and Amazon EKS environments. Deploy, configure, monitor, and troubleshoot containerized applications using Docker, Kubernetes, and AWS ECS/EKS. Develop and maintain Kubernetes manifests, Helm charts, and deployment configurations. Support Kubernetes cluster administration, upgrades, autoscaling, and workload optimization. Troubleshoot container networking, ingress controllers, service discovery, load balancing, and IAM/RBAC integration. Investigate and resolve production incidents involving containerized applications and distributed systems. Implement container orchestration best practices to improve reliability, scalability, and deployment efficiency. Support automated application deployments using GitOps and CI/CD methodologies. Monitoring, Observability & Incident Management Administer and maintain enterprise monitoring and application performance management (APM) solutions, particularly Datadog. Develop and optimize monitoring dashboards, alerts, log management configurations, and application performance metrics. Maintain monitoring integrations with BigPanda and Configuration Management Database (CMDB) systems. Define and implement alerting standards for production environments. Monitor application availability, system health, infrastructure performance, and latency. Develop logging and indexing strategies to improve visibility and troubleshooting capabilities. Investigate production alerts, system outages, and performance issues. Collaborate with DevOps, development, and problem management teams to resolve incidents and improve operational reliability. Create reporting dashboards to track system stability, performance, availability, and cloud infrastructure costs. CI/CD, Automation & DevOps Engineering Design, implement, maintain, and optimize automated CI/CD pipelines. Work with Jenkins, GitHub Actions, GitLab CI, Harness, or similar deployment automation tools. Automate infrastructure provisioning, application deployments, and configuration management. Develop automation scripts using Python, Bash, TypeScript, JavaScript, or other relevant technologies. Utilize Git-based source control, branching, merging, and repository management practices. Support configuration management using Ansible and AWS CloudFormation. Improve deployment processes, reduce manual intervention, and enhance operational efficiency. Support production releases, infrastructure upgrades, and change management activities. Technical Leadership & Collaboration Act as a senior technical resource for complex AWS, Terraform, Kubernetes, and production infrastructure issues. Independently troubleshoot critical production incidents and implement sustainable solutions. Collaborate with engineering, security, infrastructure, and application development teams. Mentor and provide technical guidance to junior and mid-level engineers. Develop technical documentation, operational runbooks, troubleshooting procedures, and infrastructure standards. Recommend improvements to cloud architecture, automation, monitoring, and platform reliability. Communicate technical risks, recommendations, and solutions effectively to engineering teams and leadership. Required QualificationsProfessional Experience 10+ years of overall Information Technology experience. 7+ years of hands-on experience in DevOps Engineering, Site Reliability Engineering (SRE), Platform Engineering, or Cloud Infrastructure. 5+ years of hands-on experience supporting and troubleshooting AWS production environments. 5+ years of experience designing and developing Terraform-based infrastructure. 5+ years of experience working with containerized applications and environments. 3+ years of hands-on experience managing Kubernetes or Amazon EKS in production. Technical Skills - Must Have 1. AWS Cloud Infrastructure Extensive hands-on experience with AWS production infrastructure and cloud operations. Strong knowledge of EC2, ECS, EKS, Lambda, S3, DynamoDB, IAM, and AWS networking. Experience troubleshooting distributed cloud applications and complex infrastructure issues. Understanding of AWS serverless architecture, CloudFormation, security, monitoring, and operational best practices. 2. Terraform & Infrastructure Automation Advanced hands-on experience developing Terraform configurations and reusable modules. Strong understanding of Terraform state management, execution plans, resource dependencies, and infrastructure drift. Experience provisioning and managing AWS infrastructure directly using Terraform. Ability to troubleshoot complex Terraform deployment issues and implement infrastructure automation. Experience integrating Terraform with CI/CD workflows. 3. Kubernetes / EKS & Docker Strong experience with Kubernetes, Amazon EKS, and Docker in production environments. Hands-on knowledge of Helm, kubectl, Kubernetes manifests, and cluster administration. Experience with workload deployments, autoscaling, networking, ingress, IAM/RBAC, and troubleshooting. Ability to manage production container platforms and resolve infrastructure-related incidents. 4. Datadog & Observability Hands-on experience with Datadog for infrastructure monitoring, application performance monitoring, and log management. Experience creating monitoring dashboards, alerts, and performance metrics. Strong understanding of production incident response, root-cause analysis, and system reliability. Knowledge of monitoring integrations and alert management practices. 5. CI/CD & Automation Experience with Jenkins, GitHub Actions, GitLab CI, Harness, or equivalent CI/CD tools. Strong knowledge of Git, source control, and automated deployment processes. Experience with infrastructure automation, scripting, and configuration management. Familiarity with Ansible and AWS CloudFormation. Additional Technical Knowledge Experience with TypeScript and JavaScript. Understanding of AWS Cognito, Couchbase, and DocumentDB. Familiarity with Windows Server and IIS. Experience monitoring Docker containers and Kubernetes workloads. Strong knowledge of systems administration . click apply for full job details
Job Description Job Description Senior Infrastructure Engineer Job Type: Permanent Full Time Cleveland, OH, Pittsburgh, PA, or Dallas, TX and is 5 days onsite. Description: Senior Infrastructure Engineer Position Description We are seeking a highly motivated Sr. Infrastructure Engineer to support and enhance enterprise infrastructure platforms for a major banking client. This role will be responsible for maintaining secure, scalable, and highly available infrastructure environments across servers, databases, middleware, networking, and cloud platforms. The ideal candidate will have experience in vulnerability management, supporting complex enterprise systems, strong troubleshooting skills, and a proactive mindset toward automation, reliability, and operational excellence. This position is located at our client site in Cleveland, OH, Pittsburgh, PA, or Dallas, TX and is 5 days onsite. Future duties and responsibilities . Manage and support enterprise infrastructure environments across: . Linux/Unix and Windows servers . Virtualized and cloud environments . Middleware and application hosting platforms . Monitor infrastructure health, performance, and system availability . Troubleshoot and resolve infrastructure incidents, outages, and performance bottlenecks . Support deployment, configuration, and maintenance of infrastructure components . Collaborate with application, database, network, security, and DevOps teams . Implement infrastructure automation and operational improvements . Perform root cause analysis (RCA) and support continuous improvement initiatives . Maintain system documentation, operational procedures, and architecture diagrams . Ensure compliance with enterprise security, audit, and banking regulatory requirements . Support disaster recovery, backup, and high availability strategies . Participate in on-call support rotations and incident management processes Required Qualifications: . Bachelor's degree or higher in Computer Science or equivalent preferred but not required. . 5+ years of experience with Linux/Unix and Windows server administration . 5+ years of experience in Infrastructure monitoring and observability tools . Subject matter expertise in Sysdig . Strong experience with Server provisioning and configuration management . Good knowledge of Networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls); Enterprise storage and backup solutions . 5+ years of experience with Shell scripting; Python or Powershell . Familiarity with CI/CD Pipelines & DevOps practices . Experience supporting Enterprise applications & middleware platforms . Experience supporting database environments (Oracle, SQL Server, DB2, PostgreSQL, etc.) . Strong troubleshooting and incident management capabilities . Experience performing root cause analysis (RCA) . Understanding of system performance tuning and capacity planning . Experience working in high-availability and mission-critical environments Desired Skills: . Experience in Banking or Financial services industry is a plus . Exposure to cloud platforms - AWS, Azure or GCP . Experience with Kubernetes . Experience with Monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or Prometheus - KB1 Ref: Pittsburgh
11/12/2026
Full time
Job Description Job Description Senior Infrastructure Engineer Job Type: Permanent Full Time Cleveland, OH, Pittsburgh, PA, or Dallas, TX and is 5 days onsite. Description: Senior Infrastructure Engineer Position Description We are seeking a highly motivated Sr. Infrastructure Engineer to support and enhance enterprise infrastructure platforms for a major banking client. This role will be responsible for maintaining secure, scalable, and highly available infrastructure environments across servers, databases, middleware, networking, and cloud platforms. The ideal candidate will have experience in vulnerability management, supporting complex enterprise systems, strong troubleshooting skills, and a proactive mindset toward automation, reliability, and operational excellence. This position is located at our client site in Cleveland, OH, Pittsburgh, PA, or Dallas, TX and is 5 days onsite. Future duties and responsibilities . Manage and support enterprise infrastructure environments across: . Linux/Unix and Windows servers . Virtualized and cloud environments . Middleware and application hosting platforms . Monitor infrastructure health, performance, and system availability . Troubleshoot and resolve infrastructure incidents, outages, and performance bottlenecks . Support deployment, configuration, and maintenance of infrastructure components . Collaborate with application, database, network, security, and DevOps teams . Implement infrastructure automation and operational improvements . Perform root cause analysis (RCA) and support continuous improvement initiatives . Maintain system documentation, operational procedures, and architecture diagrams . Ensure compliance with enterprise security, audit, and banking regulatory requirements . Support disaster recovery, backup, and high availability strategies . Participate in on-call support rotations and incident management processes Required Qualifications: . Bachelor's degree or higher in Computer Science or equivalent preferred but not required. . 5+ years of experience with Linux/Unix and Windows server administration . 5+ years of experience in Infrastructure monitoring and observability tools . Subject matter expertise in Sysdig . Strong experience with Server provisioning and configuration management . Good knowledge of Networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls); Enterprise storage and backup solutions . 5+ years of experience with Shell scripting; Python or Powershell . Familiarity with CI/CD Pipelines & DevOps practices . Experience supporting Enterprise applications & middleware platforms . Experience supporting database environments (Oracle, SQL Server, DB2, PostgreSQL, etc.) . Strong troubleshooting and incident management capabilities . Experience performing root cause analysis (RCA) . Understanding of system performance tuning and capacity planning . Experience working in high-availability and mission-critical environments Desired Skills: . Experience in Banking or Financial services industry is a plus . Exposure to cloud platforms - AWS, Azure or GCP . Experience with Kubernetes . Experience with Monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or Prometheus - KB1 Ref: Pittsburgh
Job Description Job Description C Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal , a customizable Web-based software, was engineered by C Squared Systems to remotely monitor and manage these complex multi-vendor environments. Since 1999, C Squared Systems has executed turnkey in-building wireless solutions using state-of-the-art analysis tools to deliver RF solutions that exceed project scope and customer expectations. Our experience, technical expertise, and diverse projects in the wireless realm have allowed C Squared Systems to continually evolve as new technologies are developed and the demands of our customers change. Description C Squared Systems is currently seeking a mid-level to senior-level RF Field Technician to join our team. One the main responsibilities for the Field Technician will be assisting with the installation and construction of various distributed antennas systems. The candidate will also become familiar with RF concepts and best practices and be exposed to a variety of test equipment. They will become an integral part of a team to ensure the systems are installed per the procedures and regulations mandated by the customer. The candidate must have previous construction experience and be very comfortable interacting with customers and co-workers on a daily basis. This is a hands-on position that requires the candidate to be on his/her feet throughout the day. Candidates have room for growth if they show exemplary performance, which can lead to a position of construction management for larger scale projects. This position will require the individual to be in the field 90% of the time. The candidate must be available to travel with potential overnight stays up to 50% of the time and be available for night shifts/weekends when needed. This is a full time hourly position with at least 40 hrs per week. Primary Responsibilities Installation of various coaxial cable types of various sizes (1/2", 1/4" etc.). Installation of various fiber cables and fiber heads (single/multi-mode, LC, SC, FC, ST, etc.). Perform cable terminations and fusion splicing. Perform a variety of testing such as sweep and PIM. Work hands on with spectrum analyzers, transmitters, and other electronic test equipment. Perform site surveys and in-depth walkthroughs. Lead installation efforts, troubleshooting, and manage the construction tasks. Communicate with customers, stakeholders and our cross-functional team. Installation and repair of various DAS equipment from a variety of manufacturers. Maintain test equipment and tools for continuous use. Travel to various job sites with some overnight stay. Requirements 3 to 4 years of general construction experience. Previous experience with DAS construction and other cellular systems is preferred. General construction knowledge and know-how. Existing OSHA certifications are a plus. Ability to read and interpret cabling diagrams and construction drawings. Proficient with using various tools such as drills, saws, torque wrenches, crimpers, etc. Experience fabricating various mounting setups (threaded rods, Unistrut etc.) and attaching them to various materials; drywall, wood, concrete. High attention to detail and excellent ability to multi-task is crucial. Has the desire to learn and advance within a technical field. Proficient with using standard computer applications (Outlook, Word, Excel, etc.). Comfortable working in the field and have availability for nights. Must have a valid driver's license with reliable transportation. May be required to be fully vaccinated for Covid-19
11/06/2026
Full time
Job Description Job Description C Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal , a customizable Web-based software, was engineered by C Squared Systems to remotely monitor and manage these complex multi-vendor environments. Since 1999, C Squared Systems has executed turnkey in-building wireless solutions using state-of-the-art analysis tools to deliver RF solutions that exceed project scope and customer expectations. Our experience, technical expertise, and diverse projects in the wireless realm have allowed C Squared Systems to continually evolve as new technologies are developed and the demands of our customers change. Description C Squared Systems is currently seeking a mid-level to senior-level RF Field Technician to join our team. One the main responsibilities for the Field Technician will be assisting with the installation and construction of various distributed antennas systems. The candidate will also become familiar with RF concepts and best practices and be exposed to a variety of test equipment. They will become an integral part of a team to ensure the systems are installed per the procedures and regulations mandated by the customer. The candidate must have previous construction experience and be very comfortable interacting with customers and co-workers on a daily basis. This is a hands-on position that requires the candidate to be on his/her feet throughout the day. Candidates have room for growth if they show exemplary performance, which can lead to a position of construction management for larger scale projects. This position will require the individual to be in the field 90% of the time. The candidate must be available to travel with potential overnight stays up to 50% of the time and be available for night shifts/weekends when needed. This is a full time hourly position with at least 40 hrs per week. Primary Responsibilities Installation of various coaxial cable types of various sizes (1/2", 1/4" etc.). Installation of various fiber cables and fiber heads (single/multi-mode, LC, SC, FC, ST, etc.). Perform cable terminations and fusion splicing. Perform a variety of testing such as sweep and PIM. Work hands on with spectrum analyzers, transmitters, and other electronic test equipment. Perform site surveys and in-depth walkthroughs. Lead installation efforts, troubleshooting, and manage the construction tasks. Communicate with customers, stakeholders and our cross-functional team. Installation and repair of various DAS equipment from a variety of manufacturers. Maintain test equipment and tools for continuous use. Travel to various job sites with some overnight stay. Requirements 3 to 4 years of general construction experience. Previous experience with DAS construction and other cellular systems is preferred. General construction knowledge and know-how. Existing OSHA certifications are a plus. Ability to read and interpret cabling diagrams and construction drawings. Proficient with using various tools such as drills, saws, torque wrenches, crimpers, etc. Experience fabricating various mounting setups (threaded rods, Unistrut etc.) and attaching them to various materials; drywall, wood, concrete. High attention to detail and excellent ability to multi-task is crucial. Has the desire to learn and advance within a technical field. Proficient with using standard computer applications (Outlook, Word, Excel, etc.). Comfortable working in the field and have availability for nights. Must have a valid driver's license with reliable transportation. May be required to be fully vaccinated for Covid-19
Job Description Job Description This job requires active TS/SCI clearance with a CI Polygraph. Please apply only if you have an active TS/SCI clearance with a CI Polygraph. North Point Technology is hiring a Data Integration Lead to support our INSCOM Data Capabilities Division team. This role is ideal for a data-focused engineer who builds and manages pipelines that ensure intelligence data is accessible, reliable, and mission-ready. Content Site Manager - Senior Position / LCAT: Content Site Manager Level: Senior Lead Designation: N/A Location: Fort Belvoir, VA Role Summary Assists in aligning processes and technology to enable information sharing by analysts and organizations for analytic production. Uses centralized and peripheral databases, content management, records management systems and shapes workflow and processes. Compiles reports on performance and usage metrics and future requirements for existing knowledge management capabilities including, but not limited to, search, discovery, storage and retrieval of data and formal production and taskings. Disseminates intelligence products across separate networks and portals (per PWS Task Area 1, Section 4.2 - DCD Digital Content Management). Responsibilities Align processes and technology to enable information sharing by analysts and organizations for analytic production Use centralized and peripheral databases, content management, and records management systems to shape workflow and processes Compile reports on performance and usage metrics and future requirements for existing knowledge management capabilities, including search, discovery, storage and retrieval of data, and formal production and taskings Disseminate intelligence products across separate networks and portals Maintain all DCD intelligence content websites by keeping them relevant and up to date with current and validated intelligence content Conduct quality control checks of all links/URLs on DCD intelligence content sites; identify broken links and replace them; conduct QC once per week for all DCD managed websites and portals Populate hosted SharePoint portals for intelligence organizations or units with relevant intelligence content aligned with their mission needs Ensure newly identified products are tracked on the Master Intelligence Content Management tracker; perform comprehensive review of the tracker once each quarter to identify dissemination gaps; remedy gaps within 10 business days of discovery Maintain and update web-enabled portals for crisis actions or contingency operations, establishing crisis knowledge centers Establish a plan for Crisis Portals within 2 business days of tasking and populate within 5 business days Maintain a customer-facing web-accessible interactive index hosted on a specified mission network Draft and maintain SOPs documenting all content management tasks; provide revisions every 6 months - supports CDRL A009 - Content Management SOPs and Management Tasks Required Qualifications Demonstrates in-depth knowledge and understanding of the labor category activities required to meet mission requirements Demonstrates mastery of qualitative and quantitative analytic methodologies and pursues developments in academia or other fields that affect tradecraft methodology Demonstrates ability to define comprehensive, new, or unique research approaches that enable rigorous assessments to address and contribute to high-level tasks Demonstrates in-depth analysis of analytic operations and knowledge management issues across organizational and intra-IC boundaries and clearly articulates key findings Demonstrates ability to work independently and with minimal oversight Demonstrates ability to review analytic products for cogent arguments, tradecraft standards, and adequate support for conclusions; routinely tests analytic rigor of analytic products Required Experience: 10 years demonstrated experience in an intelligence discipline working in the DoD or IC within the last 2 years Required Experience: Advanced Experience using Microsoft SharePoint Current DoD Top Secret / SCI Security Clearance with ability to obtain Preferred Qualifications Desired Experience: Minimum 12 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years Desired Education: Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country's most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer's most difficult problems. At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members. Come join us! Apply with North Point Technology today! For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.
10/07/2026
Full time
Job Description Job Description This job requires active TS/SCI clearance with a CI Polygraph. Please apply only if you have an active TS/SCI clearance with a CI Polygraph. North Point Technology is hiring a Data Integration Lead to support our INSCOM Data Capabilities Division team. This role is ideal for a data-focused engineer who builds and manages pipelines that ensure intelligence data is accessible, reliable, and mission-ready. Content Site Manager - Senior Position / LCAT: Content Site Manager Level: Senior Lead Designation: N/A Location: Fort Belvoir, VA Role Summary Assists in aligning processes and technology to enable information sharing by analysts and organizations for analytic production. Uses centralized and peripheral databases, content management, records management systems and shapes workflow and processes. Compiles reports on performance and usage metrics and future requirements for existing knowledge management capabilities including, but not limited to, search, discovery, storage and retrieval of data and formal production and taskings. Disseminates intelligence products across separate networks and portals (per PWS Task Area 1, Section 4.2 - DCD Digital Content Management). Responsibilities Align processes and technology to enable information sharing by analysts and organizations for analytic production Use centralized and peripheral databases, content management, and records management systems to shape workflow and processes Compile reports on performance and usage metrics and future requirements for existing knowledge management capabilities, including search, discovery, storage and retrieval of data, and formal production and taskings Disseminate intelligence products across separate networks and portals Maintain all DCD intelligence content websites by keeping them relevant and up to date with current and validated intelligence content Conduct quality control checks of all links/URLs on DCD intelligence content sites; identify broken links and replace them; conduct QC once per week for all DCD managed websites and portals Populate hosted SharePoint portals for intelligence organizations or units with relevant intelligence content aligned with their mission needs Ensure newly identified products are tracked on the Master Intelligence Content Management tracker; perform comprehensive review of the tracker once each quarter to identify dissemination gaps; remedy gaps within 10 business days of discovery Maintain and update web-enabled portals for crisis actions or contingency operations, establishing crisis knowledge centers Establish a plan for Crisis Portals within 2 business days of tasking and populate within 5 business days Maintain a customer-facing web-accessible interactive index hosted on a specified mission network Draft and maintain SOPs documenting all content management tasks; provide revisions every 6 months - supports CDRL A009 - Content Management SOPs and Management Tasks Required Qualifications Demonstrates in-depth knowledge and understanding of the labor category activities required to meet mission requirements Demonstrates mastery of qualitative and quantitative analytic methodologies and pursues developments in academia or other fields that affect tradecraft methodology Demonstrates ability to define comprehensive, new, or unique research approaches that enable rigorous assessments to address and contribute to high-level tasks Demonstrates in-depth analysis of analytic operations and knowledge management issues across organizational and intra-IC boundaries and clearly articulates key findings Demonstrates ability to work independently and with minimal oversight Demonstrates ability to review analytic products for cogent arguments, tradecraft standards, and adequate support for conclusions; routinely tests analytic rigor of analytic products Required Experience: 10 years demonstrated experience in an intelligence discipline working in the DoD or IC within the last 2 years Required Experience: Advanced Experience using Microsoft SharePoint Current DoD Top Secret / SCI Security Clearance with ability to obtain Preferred Qualifications Desired Experience: Minimum 12 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years Desired Education: Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country's most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer's most difficult problems. At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members. Come join us! Apply with North Point Technology today! For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.
Job Description Job Description ProSync is seeking passionate Information System Security Specialist III to help provide mid level cybersecurity support for Navy information systems, networks, and mission environments. This role assists in implementing, maintaining, and monitoring security controls in accordance with DoD and federal cybersecurity policies. ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community. If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible," please apply today! RESPONSIBILITIES The Information System Security Specialist is responsible for supporting all aspects of a Program Information Assurance (IA) processes tailored to include minimum qualification standards, fundamental awareness and familiarity to demonstrated competency with specific experience in Cyber Security, Engineering, Test & Evaluation, (T&E) and/or Security Control Assessor (SCA) under a Certification & Accreditation (C&A) and/or Assessment & Authorization (A&A) process. The specialist should demonstrate a working knowledge of the Risk Management Framework (RMF) process and/or include prior experience with the Defense Information Assurance & Certification Accreditation Process (DIACAP). Familiarity with security policies & guidance documents to assist with the preparation and maintenance of process artifacts, traceability documents purposed for compliance with Authority to Operate (ATO) requirements. The specialist is expected to evaluate security solutions to ensure they meet security requirements for processing up to classified information, and supervise and/or maintain the operational security posture for an information system or program. Support the development, documentation, and maintenance of system security plans, procedures, and authorization artifacts. Assist in implementing security controls and ensuring compliance with applicable cybersecurity frameworks (e.g., RMF, NIST, DoD directives). Conduct routine security assessments, vulnerability scans, and configuration checks to identify and report security risks. Support incident response activities, including evidence collection, initial triage, and coordination with senior cybersecurity personnel. Maintain awareness of system configurations, user access requirements, and security posture changes. Assist in preparing documentation for system authorization, continuous monitoring, and audit readiness. Provide user support on security procedures, access requirements, and proper handling of sensitive information. Requirements A minimum of 5 years of practical experience in a Cybersecurity, Engineering, T&E or A&A (formerly C&A) related field. Must have experience working with Information Assurance tools such as DISA Enterprise Mission Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS) A minimum Top Secret security clearance or higher with the ability to obtain a Top Secret w/ SCI is required to be considered for this position. EDUCATIONAL REQUIREMENTS A college degree in a technical or managerial related discipline is preferred. Note: a high school diploma or high school equivalency certificate is acceptable with 2 additional years of practical experience. CERTIFICATION REQUIREMENTS May be required to hold an Interim Security Control Assessor qualification. Benefits Join PROSYNC and enjoy our great benefits! Compensation We offer sign on bonuses! We also offer bonuses that are awarded quarterly to our employees and our compensation rates are highly competitive. Health & Retirement We offer a comprehensive Health Benefits package and 401K retirement plan so you can take care of yourself and your family, now and in the future. Other health-related benefits include an employee assistance program for those difficult times or when you need to take care of your mental health. Education Individual growth is a priority at ProSync. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification they need to propel them to the next level. Work/Life Balance A healthy work/life balance is essential for building and executing your work effectively at ProSync, but it's also necessary to allow you the room to pursue everything else you want to develop in your personal life. We offer generous Paid Time Off and 11 paid holidays a year. ProSync also provides flexible work options that work with your schedule and lifestyle.
09/29/2026
Full time
Job Description Job Description ProSync is seeking passionate Information System Security Specialist III to help provide mid level cybersecurity support for Navy information systems, networks, and mission environments. This role assists in implementing, maintaining, and monitoring security controls in accordance with DoD and federal cybersecurity policies. ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community. If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible," please apply today! RESPONSIBILITIES The Information System Security Specialist is responsible for supporting all aspects of a Program Information Assurance (IA) processes tailored to include minimum qualification standards, fundamental awareness and familiarity to demonstrated competency with specific experience in Cyber Security, Engineering, Test & Evaluation, (T&E) and/or Security Control Assessor (SCA) under a Certification & Accreditation (C&A) and/or Assessment & Authorization (A&A) process. The specialist should demonstrate a working knowledge of the Risk Management Framework (RMF) process and/or include prior experience with the Defense Information Assurance & Certification Accreditation Process (DIACAP). Familiarity with security policies & guidance documents to assist with the preparation and maintenance of process artifacts, traceability documents purposed for compliance with Authority to Operate (ATO) requirements. The specialist is expected to evaluate security solutions to ensure they meet security requirements for processing up to classified information, and supervise and/or maintain the operational security posture for an information system or program. Support the development, documentation, and maintenance of system security plans, procedures, and authorization artifacts. Assist in implementing security controls and ensuring compliance with applicable cybersecurity frameworks (e.g., RMF, NIST, DoD directives). Conduct routine security assessments, vulnerability scans, and configuration checks to identify and report security risks. Support incident response activities, including evidence collection, initial triage, and coordination with senior cybersecurity personnel. Maintain awareness of system configurations, user access requirements, and security posture changes. Assist in preparing documentation for system authorization, continuous monitoring, and audit readiness. Provide user support on security procedures, access requirements, and proper handling of sensitive information. Requirements A minimum of 5 years of practical experience in a Cybersecurity, Engineering, T&E or A&A (formerly C&A) related field. Must have experience working with Information Assurance tools such as DISA Enterprise Mission Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS) A minimum Top Secret security clearance or higher with the ability to obtain a Top Secret w/ SCI is required to be considered for this position. EDUCATIONAL REQUIREMENTS A college degree in a technical or managerial related discipline is preferred. Note: a high school diploma or high school equivalency certificate is acceptable with 2 additional years of practical experience. CERTIFICATION REQUIREMENTS May be required to hold an Interim Security Control Assessor qualification. Benefits Join PROSYNC and enjoy our great benefits! Compensation We offer sign on bonuses! We also offer bonuses that are awarded quarterly to our employees and our compensation rates are highly competitive. Health & Retirement We offer a comprehensive Health Benefits package and 401K retirement plan so you can take care of yourself and your family, now and in the future. Other health-related benefits include an employee assistance program for those difficult times or when you need to take care of your mental health. Education Individual growth is a priority at ProSync. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification they need to propel them to the next level. Work/Life Balance A healthy work/life balance is essential for building and executing your work effectively at ProSync, but it's also necessary to allow you the room to pursue everything else you want to develop in your personal life. We offer generous Paid Time Off and 11 paid holidays a year. ProSync also provides flexible work options that work with your schedule and lifestyle.
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/29/2026
Full time
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description ProSync is seeking passionate Information System Security Specialist II to help provide mid level cybersecurity support for Navy information systems, networks, and mission environments. This role assists in implementing, maintaining, and monitoring security controls in accordance with DoD and federal cybersecurity policies. ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community. If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible," please apply today! RESPONSIBILITIES The Information System Security Specialist is responsible for supporting all aspects of a Program Information Assurance (IA) processes tailored to include minimum qualification standards, fundamental awareness and familiarity to demonstrated competency with specific experience in Cyber Security, Engineering, Test & Evaluation, (T&E) and/or Security Control Assessor (SCA) under a Certification & Accreditation (C&A) and/or Assessment & Authorization (A&A) process. The specialist should demonstrate a working knowledge of the Risk Management Framework (RMF) process and/or include prior experience with the Defense Information Assurance & Certification Accreditation Process (DIACAP). Familiarity with security policies & guidance documents to assist with the preparation and maintenance of process artifacts, traceability documents purposed for compliance with Authority to Operate (ATO) requirements. The specialist is expected to evaluate security solutions to ensure they meet security requirements for processing up to classified information, and supervise and/or maintain the operational security posture for an information system or program. Support the development, documentation, and maintenance of system security plans, procedures, and authorization artifacts. Assist in implementing security controls and ensuring compliance with applicable cybersecurity frameworks (e.g., RMF, NIST, DoD directives). Conduct routine security assessments, vulnerability scans, and configuration checks to identify and report security risks. Support incident response activities, including evidence collection, initial triage, and coordination with senior cybersecurity personnel. Maintain awareness of system configurations, user access requirements, and security posture changes. Assist in preparing documentation for system authorization, continuous monitoring, and audit readiness. Provide user support on security procedures, access requirements, and proper handling of sensitive information. Requirements A minimum of 2 years of practical experience in a Cybersecurity, Engineering, T&E or A&A (formerly C&A) related field. Must have experience working with Information Assurance tools such as DISA Enterprise Mission Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS) A minimum Top Secret security clearance or higher with the ability to obtain a Top Secret w/ SCI is required to be considered for this position. EDUCATIONAL REQUIREMENTS A High school diploma or HS equivalency certificate is acceptable. CERTIFICATION REQUIREMENTS May be required to hold an Interim Security Control Assessor qualification. Benefits Join PROSYNC and enjoy our great benefits! Compensation We offer sign on bonuses! We also offer bonuses that are awarded quarterly to our employees and our compensation rates are highly competitive. Health & Retirement We offer a comprehensive Health Benefits package and 401K retirement plan so you can take care of yourself and your family, now and in the future. Other health-related benefits include an employee assistance program for those difficult times or when you need to take care of your mental health. Education Individual growth is a priority at ProSync. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification they need to propel them to the next level. Work/Life Balance A healthy work/life balance is essential for building and executing your work effectively at ProSync, but it's also necessary to allow you the room to pursue everything else you want to develop in your personal life. We offer generous Paid Time Off and 11 paid holidays a year. ProSync also provides flexible work options that work with your schedule and lifestyle.
09/28/2026
Full time
Job Description Job Description ProSync is seeking passionate Information System Security Specialist II to help provide mid level cybersecurity support for Navy information systems, networks, and mission environments. This role assists in implementing, maintaining, and monitoring security controls in accordance with DoD and federal cybersecurity policies. ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community. If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible," please apply today! RESPONSIBILITIES The Information System Security Specialist is responsible for supporting all aspects of a Program Information Assurance (IA) processes tailored to include minimum qualification standards, fundamental awareness and familiarity to demonstrated competency with specific experience in Cyber Security, Engineering, Test & Evaluation, (T&E) and/or Security Control Assessor (SCA) under a Certification & Accreditation (C&A) and/or Assessment & Authorization (A&A) process. The specialist should demonstrate a working knowledge of the Risk Management Framework (RMF) process and/or include prior experience with the Defense Information Assurance & Certification Accreditation Process (DIACAP). Familiarity with security policies & guidance documents to assist with the preparation and maintenance of process artifacts, traceability documents purposed for compliance with Authority to Operate (ATO) requirements. The specialist is expected to evaluate security solutions to ensure they meet security requirements for processing up to classified information, and supervise and/or maintain the operational security posture for an information system or program. Support the development, documentation, and maintenance of system security plans, procedures, and authorization artifacts. Assist in implementing security controls and ensuring compliance with applicable cybersecurity frameworks (e.g., RMF, NIST, DoD directives). Conduct routine security assessments, vulnerability scans, and configuration checks to identify and report security risks. Support incident response activities, including evidence collection, initial triage, and coordination with senior cybersecurity personnel. Maintain awareness of system configurations, user access requirements, and security posture changes. Assist in preparing documentation for system authorization, continuous monitoring, and audit readiness. Provide user support on security procedures, access requirements, and proper handling of sensitive information. Requirements A minimum of 2 years of practical experience in a Cybersecurity, Engineering, T&E or A&A (formerly C&A) related field. Must have experience working with Information Assurance tools such as DISA Enterprise Mission Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS) A minimum Top Secret security clearance or higher with the ability to obtain a Top Secret w/ SCI is required to be considered for this position. EDUCATIONAL REQUIREMENTS A High school diploma or HS equivalency certificate is acceptable. CERTIFICATION REQUIREMENTS May be required to hold an Interim Security Control Assessor qualification. Benefits Join PROSYNC and enjoy our great benefits! Compensation We offer sign on bonuses! We also offer bonuses that are awarded quarterly to our employees and our compensation rates are highly competitive. Health & Retirement We offer a comprehensive Health Benefits package and 401K retirement plan so you can take care of yourself and your family, now and in the future. Other health-related benefits include an employee assistance program for those difficult times or when you need to take care of your mental health. Education Individual growth is a priority at ProSync. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification they need to propel them to the next level. Work/Life Balance A healthy work/life balance is essential for building and executing your work effectively at ProSync, but it's also necessary to allow you the room to pursue everything else you want to develop in your personal life. We offer generous Paid Time Off and 11 paid holidays a year. ProSync also provides flexible work options that work with your schedule and lifestyle.
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/28/2026
Full time
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description Information Security Specialist Officer, Technical Lead, AWS Security • RMF & ATO • NIST 800-53 • Cloud Application Security Clearance: Active CBP, DHS, or Top Secret Clearance required Work Arrangement: Hybrid - onsite 3 days/week during standard business hours in Ashburn, VA About the Role Dev Technology Group is seeking a Senior Information Security Specialist to lead and develop a mid-sized team of ISSOs supporting the security, compliance, and authorization of mission-critical federal applications and information systems hosted in AWS. This is a hands-on technical leadership role combining people leadership, federal cybersecurity expertise, and direct collaboration with government and technical stakeholders. You will mentor junior and mid-level ISSOs while partnering with system owners, developers, architects, cloud/infrastructure engineers, security professionals, and government stakeholders throughout the system development lifecycle. You will provide practical security guidance for AWS-hosted applications, lead Risk Management Framework (RMF) and Authority to Operate (ATO) activities, oversee vulnerability management and continuous monitoring, and translate federal cybersecurity requirements into actionable guidance for technical teams. What You'll Do Lead, mentor, and develop a team of ISSOs by establishing priorities, providing technical direction and coaching, and promoting accountability and consistent security practices. Lead and oversee RMF, ATO, security authorization, compliance, vulnerability management, and continuous monitoring activities across a portfolio of federal systems and applications. Partner with ISSMs, system owners, assessors, developers, architects, engineers, and government stakeholders to maintain authorizations, identify risks, and address security requirements. Lead vulnerability management efforts, prioritizing remediation, developing mitigation strategies, and tracking corrective actions through resolution. Develop, assess, document, and support implementation of security controls aligned with FISMA, NIST 800-53, DHS, and client requirements . Prepare and maintain security and authorization documentation, including SSPs, ISAs, audit artifacts, and RMF documentation . Provide cybersecurity guidance for applications and systems deployed in AWS and integrate security throughout the software development lifecycle. Validate security implementation through technical reviews, discussions, interviews, assessments, and tabletop exercises. Support security audits, assessments, compliance reviews, and reviews of information systems and network connections. Interpret federal and client security policies and translate requirements into practical guidance for technical and development teams. Identify and escalate security risks, communicate priorities and remediation status, and provide clear visibility to Dev Technology leadership and government stakeholders. Develop and present security metrics, status reports, risk assessments, and executive briefings . Establish and improve security processes, procedures, templates, dashboards, and workflows to improve consistency, accountability, and efficiency across the ISSO team. Build trusted relationships with government clients through proactive communication, collaboration, and face-to-face engagement. Required Education, Experience & Skills Bachelor's degree and 7+ years of experience securing federal information systems. Demonstrated experience leading and mentoring information security professionals , including junior and mid-level ISSOs. Experience leading cybersecurity activities in a federal government client environment and working directly with government stakeholders.' Strong working knowledge of NIST Risk Management Framework (RMF) and experience supporting federal systems through security authorization and ATO activities . Experience developing, implementing, assessing, or documenting security controls aligned with FISMA and NIST 800-53 . Experience with vulnerability management, continuous monitoring, security assessments, audits, or compliance reviews for federal systems. Experience providing cybersecurity guidance for AWS-hosted applications and systems . Strong understanding of modern information systems and their technical security considerations. Ability to work effectively with developers, architects, engineers, government stakeholders, and technical and non-technical audiences. Strong written and verbal communication skills, including the ability to communicate security risks and technical findings and develop/present security documentation and executive briefings. Ability to establish priorities, manage competing demands, independently manage security activities, and escalate issues appropriately. Proactive, solutions-oriented approach to identifying risks and improving security practices. Current CBP, DHS, or Top Secret Clearance. Ability to work onsite 3 days per week in Ashburn, VA during standard business hours. Cybersecurity certification such as CISSP, CISM, GIAC, Security+, or another recognized cybersecurity certification. Preferred Education, Experience & Skills Experience developing or supporting RMF and authorization artifacts, including SSPs, ISAs, PTAs, ATTs, POA&Ms , and related documentation. Experience partnering with application development, cloud engineering, and DevSecOps teams to integrate security throughout the SDLC. Experience working in an Agile software development environment using Jira or similar platforms. Experience with GRC tools such as CSAM or similar platforms supporting authorization, compliance, vulnerability management, and security activities. Understanding of AI concepts and practical applications of AI for cybersecurity operations, risk analysis, compliance, or security program management. Our estimated salary range for this position is $88,000 - $ 150,000. This presented salary range is not a guarantee of compensation or salary. Offered salary is based on experience, geographic location, and possibly contractual requirements as appropriate to the role. Salary could fall outside of this range. Who We Are Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client's missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management. As a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy: Generous and flexible time-off policy Flexible work schedules and telework options, including remote work availability for eligible projects Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more 401K matching with a 5% matching contribution Regular team and company social events including our annual party, happy hours, fitness challenges, and more A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts To learn more about working at Dev Technology, visit Working At Dev Technology Group Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV.
09/26/2026
Full time
Job Description Job Description Information Security Specialist Officer, Technical Lead, AWS Security • RMF & ATO • NIST 800-53 • Cloud Application Security Clearance: Active CBP, DHS, or Top Secret Clearance required Work Arrangement: Hybrid - onsite 3 days/week during standard business hours in Ashburn, VA About the Role Dev Technology Group is seeking a Senior Information Security Specialist to lead and develop a mid-sized team of ISSOs supporting the security, compliance, and authorization of mission-critical federal applications and information systems hosted in AWS. This is a hands-on technical leadership role combining people leadership, federal cybersecurity expertise, and direct collaboration with government and technical stakeholders. You will mentor junior and mid-level ISSOs while partnering with system owners, developers, architects, cloud/infrastructure engineers, security professionals, and government stakeholders throughout the system development lifecycle. You will provide practical security guidance for AWS-hosted applications, lead Risk Management Framework (RMF) and Authority to Operate (ATO) activities, oversee vulnerability management and continuous monitoring, and translate federal cybersecurity requirements into actionable guidance for technical teams. What You'll Do Lead, mentor, and develop a team of ISSOs by establishing priorities, providing technical direction and coaching, and promoting accountability and consistent security practices. Lead and oversee RMF, ATO, security authorization, compliance, vulnerability management, and continuous monitoring activities across a portfolio of federal systems and applications. Partner with ISSMs, system owners, assessors, developers, architects, engineers, and government stakeholders to maintain authorizations, identify risks, and address security requirements. Lead vulnerability management efforts, prioritizing remediation, developing mitigation strategies, and tracking corrective actions through resolution. Develop, assess, document, and support implementation of security controls aligned with FISMA, NIST 800-53, DHS, and client requirements . Prepare and maintain security and authorization documentation, including SSPs, ISAs, audit artifacts, and RMF documentation . Provide cybersecurity guidance for applications and systems deployed in AWS and integrate security throughout the software development lifecycle. Validate security implementation through technical reviews, discussions, interviews, assessments, and tabletop exercises. Support security audits, assessments, compliance reviews, and reviews of information systems and network connections. Interpret federal and client security policies and translate requirements into practical guidance for technical and development teams. Identify and escalate security risks, communicate priorities and remediation status, and provide clear visibility to Dev Technology leadership and government stakeholders. Develop and present security metrics, status reports, risk assessments, and executive briefings . Establish and improve security processes, procedures, templates, dashboards, and workflows to improve consistency, accountability, and efficiency across the ISSO team. Build trusted relationships with government clients through proactive communication, collaboration, and face-to-face engagement. Required Education, Experience & Skills Bachelor's degree and 7+ years of experience securing federal information systems. Demonstrated experience leading and mentoring information security professionals , including junior and mid-level ISSOs. Experience leading cybersecurity activities in a federal government client environment and working directly with government stakeholders.' Strong working knowledge of NIST Risk Management Framework (RMF) and experience supporting federal systems through security authorization and ATO activities . Experience developing, implementing, assessing, or documenting security controls aligned with FISMA and NIST 800-53 . Experience with vulnerability management, continuous monitoring, security assessments, audits, or compliance reviews for federal systems. Experience providing cybersecurity guidance for AWS-hosted applications and systems . Strong understanding of modern information systems and their technical security considerations. Ability to work effectively with developers, architects, engineers, government stakeholders, and technical and non-technical audiences. Strong written and verbal communication skills, including the ability to communicate security risks and technical findings and develop/present security documentation and executive briefings. Ability to establish priorities, manage competing demands, independently manage security activities, and escalate issues appropriately. Proactive, solutions-oriented approach to identifying risks and improving security practices. Current CBP, DHS, or Top Secret Clearance. Ability to work onsite 3 days per week in Ashburn, VA during standard business hours. Cybersecurity certification such as CISSP, CISM, GIAC, Security+, or another recognized cybersecurity certification. Preferred Education, Experience & Skills Experience developing or supporting RMF and authorization artifacts, including SSPs, ISAs, PTAs, ATTs, POA&Ms , and related documentation. Experience partnering with application development, cloud engineering, and DevSecOps teams to integrate security throughout the SDLC. Experience working in an Agile software development environment using Jira or similar platforms. Experience with GRC tools such as CSAM or similar platforms supporting authorization, compliance, vulnerability management, and security activities. Understanding of AI concepts and practical applications of AI for cybersecurity operations, risk analysis, compliance, or security program management. Our estimated salary range for this position is $88,000 - $ 150,000. This presented salary range is not a guarantee of compensation or salary. Offered salary is based on experience, geographic location, and possibly contractual requirements as appropriate to the role. Salary could fall outside of this range. Who We Are Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client's missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management. As a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy: Generous and flexible time-off policy Flexible work schedules and telework options, including remote work availability for eligible projects Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more 401K matching with a 5% matching contribution Regular team and company social events including our annual party, happy hours, fitness challenges, and more A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts To learn more about working at Dev Technology, visit Working At Dev Technology Group Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV.
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/26/2026
Full time
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Intelligent Network & Communication Systems
Grand Blanc, Michigan
Job Description Job Description Tier 2 Technician (A.K.A. The Technical Heavy-Hitter We've Been Looking For) Job Summary At INC Systems, we're not your typical Managed Service Provider (MSP). We've been helping businesses and non-profits wrangle their technology since 2004, and along the way we figured out a secret: people matter more than servers. Technology is just the tool we use to make lives easier, and occasionally to justify buying really cool gadgets. We're on the hunt for a seasoned Tier 2 Technician. The kind of person who sees a flashing red light on a firewall and gets curious instead of concerned. You're the technical backbone of our service team: part engineer, part detective, part mentor, and part "wait, how did you fix that so fast?" You'll own the tough tickets, lift up our Tier 1 team, own projects from kickoff to handoff, and help push our tools, processes, and automations forward. If you get a small dopamine hit from a clean PowerShell script, have opinions about VLAN design, and think "Office 365 admin" is a fun Saturday, keep reading. A Day in the Life Your day starts with a 15-minute team huddle where we talk priorities, escalations, overnight alerts, and (inevitably) someone makes a joke that's way too early for HR to hear about. From there, you're off. The morning might kick off with a backup job that threw a tantrum overnight. You'll dig into logs, pull in the vendor if you have to, and make sure our client's data is safe before they've even had their second coffee. Then a Tier 1 tech pings you: a user's Conditional Access policy is blocking them from a legitimate app. You walk the tech through the fix, explain the "why" (not just the "what"), and everyone leaves 2% smarter. By mid-morning you're on-site at a client. Maybe standing up a new server, cutting them over to our VOIP platform, or scoping a firewall replacement. You take notes like a hawk, because future-you will thank present-you when the ticket comes back in six months. Lunch happens. Opinions are shared. Someone defends a questionable streaming show. The darts may or may not start flying. Afternoon shifts into project and improvement mode. Sales needs your input on a network refresh quote: how many hours, what gear, what gotchas? A client is rolling out new software and wants to know if their infrastructure can handle it (spoiler: probably, with a nudge). And if there's a repetitive task draining hours out of the team's week, you're the type to ask, "why aren't we automating this?" and then actually do it. By end-of-day, you've closed tough tickets, made the Tier 1 team better, moved a project forward, and maybe shaved 20 minutes off a process that'll compound into weeks of reclaimed time. Victory dance optional. Encouraged. What You'll Be Doing (AKA Your Superpowers) Technical Heavy Lifting: Where the Tickets Get Real Own escalated tickets from Tier 1: the gnarly ones, the weird ones, the "this has never happened before" ones. Troubleshoot network issues end-to-end: DNS, DHCP, NAT, firewall rules, VLANs, routing, VPN tunnels, and the occasional haunted switch. Administer, troubleshoot, and optimize Microsoft 365 tenants (Entra ID, Exchange Online, Teams, SharePoint, Intune, Conditional Access, the whole family). Support Windows Server environments (AD, Group Policy, DNS, DHCP, file services, RDS) and keep virtualization hosts happy. Own backup and disaster recovery, because the job isn't done until you've verified the restore actually works. Stand up, migrate, and maintain firewalls, switches, wireless, and VPN infrastructure across our client base. Roll out new clients and projects (onboarding, migrations, VOIP cutovers, hardware refreshes) with the kind of planning that makes the cutover day boring (in the best way). Making the Team Better: Because No One Levels Up Alone Coach and mentor the Tier 1 team. Walk them through the fix and the reasoning, so next time they've got it. Be the technical partner to our sales team: scope projects, estimate time and equipment, and flag the gotchas before they become change orders. Contribute to documentation like your future self is going to read it (because they will, at 11pm, on a Tuesday). Spot broken processes and fix them. Spot tedious processes and automate them. Spot tribal knowledge and write it down. Client-Facing Work: Yes, You'll Talk to Humans Work directly with clients to untangle issues, recommend solutions, and translate "IT" into English. Advise clients on hardware, software, and network changes when they're rolling out something new. Be the calm in the storm when things go sideways, because someone has to be, and you're really good at it. You Have (The Non-Negotiables) A genuine drive to deliver great customer service and help people. This is the whole job, honestly. Strong verbal and written communication, with the patience of a saint when things get chaotic. The ability to explain complicated tech to your grandmother and have her actually get it. Sharp problem-solving chops and a brain that likes logic puzzles. 5+ years working in IT (or a degree in a computer field plus serious hands-on time). 4+ years hands-on with VLANs, routing, firewall support, and VPN connectivity. 4+ years supporting server hardware (CPU/RAID/storage) and Windows Server environments. 4+ years of data backup and recovery work, plus corporate antivirus/EDR support. Strong working knowledge of network domains, Active Directory, and security tooling. Solid wireless technology chops (design, deployment, troubleshooting). Deep comfort with Microsoft 365 administration. Entra ID, Exchange Online, Teams, SharePoint, and Intune should all feel like home. Real troubleshooting skills around DNS, DHCP, NAT, and firewall rules (not just reading about them on Reddit). Strongly Preferred (A.K.A. You'll Fit Right In) PowerShell scripting and a general love for automating the boring stuff. If you've ever written a script just to avoid doing something twice, we're your people. Experience building automations that connect systems together (Power Automate, Graph API, webhooks, or similar). A habit of asking "why are we doing this manually?" and then doing something about it. Would Also Be Great If You Have Experience with ConnectWise Manage (our PSA). Bonus points if you've lived in it daily. Experience with NinjaOne RMM (or comparable RMM platforms like Datto, N-able, Kaseya). A+, Network+, Security+, and any Microsoft certifications (MS-900, AZ-104, MS-102, etc.). The ability to type 50+ wpm without staring at your keyboard. A passion for learning: new tools, new platforms, new anything. A love for technology, Star Wars, science, and gadgets. (Strong opinions welcome. Defending them at lunch is encouraged.) What You Get Starting salary depends on experience, certifications, and overall technical ability. $50k to $70k per year Quarterly and Annual Bonuses based on performance An opportunity to learn and expand your knowledge with the best team around We Have (Because We Actually Care) Paid vacation, PTO, and holiday pay. Unused vacation can be rolled over or sold back to the company. Great health insurance with a portion paid by INC, plus options for supplemental insurance and other payroll deduction plans. Matching retirement contributions. We match 4% of what you invest. Annual profit sharing. When the company wins, you win. This isn't a "maybe someday" perk, it's a real chunk of change that shows up every year based on how we do as a team. Quarterly and Annual bonuses that let you earn above your target pay. Family First Approach. Your family is the priority. When they need you, work waits. Casual, fun work atmosphere: ping pong table, dart board, comfortable break room, and a standing recommendation to keep a Nerf gun handy (you'll know why eventually). Snacks, food, ice cream, and plenty of coffee/tea options. The fridge gets restocked monthly. Where You Go From Here The Tier 2 Technician role is the second level of technical ability at INC Systems, and it's a real one. You're the support our Tier 1 team leans on and the person clients trust with the hard stuff. You'll know our processes, procedures, and tools inside and out. From here, there are a few paths. You might lean deeper into the technical track and grow into a Senior Engineer role, owning the hardest tickets, leading R&D on new technology, and shaping what we deploy next. Or you might lean toward account management, working closely with clients to make sure they're getting everything they should out of their technology. Every level has more responsibility, more perks, and a clear path for growth. We'd rather help you level up than lose you. Company Description In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success. . click apply for full job details
09/07/2026
Full time
Job Description Job Description Tier 2 Technician (A.K.A. The Technical Heavy-Hitter We've Been Looking For) Job Summary At INC Systems, we're not your typical Managed Service Provider (MSP). We've been helping businesses and non-profits wrangle their technology since 2004, and along the way we figured out a secret: people matter more than servers. Technology is just the tool we use to make lives easier, and occasionally to justify buying really cool gadgets. We're on the hunt for a seasoned Tier 2 Technician. The kind of person who sees a flashing red light on a firewall and gets curious instead of concerned. You're the technical backbone of our service team: part engineer, part detective, part mentor, and part "wait, how did you fix that so fast?" You'll own the tough tickets, lift up our Tier 1 team, own projects from kickoff to handoff, and help push our tools, processes, and automations forward. If you get a small dopamine hit from a clean PowerShell script, have opinions about VLAN design, and think "Office 365 admin" is a fun Saturday, keep reading. A Day in the Life Your day starts with a 15-minute team huddle where we talk priorities, escalations, overnight alerts, and (inevitably) someone makes a joke that's way too early for HR to hear about. From there, you're off. The morning might kick off with a backup job that threw a tantrum overnight. You'll dig into logs, pull in the vendor if you have to, and make sure our client's data is safe before they've even had their second coffee. Then a Tier 1 tech pings you: a user's Conditional Access policy is blocking them from a legitimate app. You walk the tech through the fix, explain the "why" (not just the "what"), and everyone leaves 2% smarter. By mid-morning you're on-site at a client. Maybe standing up a new server, cutting them over to our VOIP platform, or scoping a firewall replacement. You take notes like a hawk, because future-you will thank present-you when the ticket comes back in six months. Lunch happens. Opinions are shared. Someone defends a questionable streaming show. The darts may or may not start flying. Afternoon shifts into project and improvement mode. Sales needs your input on a network refresh quote: how many hours, what gear, what gotchas? A client is rolling out new software and wants to know if their infrastructure can handle it (spoiler: probably, with a nudge). And if there's a repetitive task draining hours out of the team's week, you're the type to ask, "why aren't we automating this?" and then actually do it. By end-of-day, you've closed tough tickets, made the Tier 1 team better, moved a project forward, and maybe shaved 20 minutes off a process that'll compound into weeks of reclaimed time. Victory dance optional. Encouraged. What You'll Be Doing (AKA Your Superpowers) Technical Heavy Lifting: Where the Tickets Get Real Own escalated tickets from Tier 1: the gnarly ones, the weird ones, the "this has never happened before" ones. Troubleshoot network issues end-to-end: DNS, DHCP, NAT, firewall rules, VLANs, routing, VPN tunnels, and the occasional haunted switch. Administer, troubleshoot, and optimize Microsoft 365 tenants (Entra ID, Exchange Online, Teams, SharePoint, Intune, Conditional Access, the whole family). Support Windows Server environments (AD, Group Policy, DNS, DHCP, file services, RDS) and keep virtualization hosts happy. Own backup and disaster recovery, because the job isn't done until you've verified the restore actually works. Stand up, migrate, and maintain firewalls, switches, wireless, and VPN infrastructure across our client base. Roll out new clients and projects (onboarding, migrations, VOIP cutovers, hardware refreshes) with the kind of planning that makes the cutover day boring (in the best way). Making the Team Better: Because No One Levels Up Alone Coach and mentor the Tier 1 team. Walk them through the fix and the reasoning, so next time they've got it. Be the technical partner to our sales team: scope projects, estimate time and equipment, and flag the gotchas before they become change orders. Contribute to documentation like your future self is going to read it (because they will, at 11pm, on a Tuesday). Spot broken processes and fix them. Spot tedious processes and automate them. Spot tribal knowledge and write it down. Client-Facing Work: Yes, You'll Talk to Humans Work directly with clients to untangle issues, recommend solutions, and translate "IT" into English. Advise clients on hardware, software, and network changes when they're rolling out something new. Be the calm in the storm when things go sideways, because someone has to be, and you're really good at it. You Have (The Non-Negotiables) A genuine drive to deliver great customer service and help people. This is the whole job, honestly. Strong verbal and written communication, with the patience of a saint when things get chaotic. The ability to explain complicated tech to your grandmother and have her actually get it. Sharp problem-solving chops and a brain that likes logic puzzles. 5+ years working in IT (or a degree in a computer field plus serious hands-on time). 4+ years hands-on with VLANs, routing, firewall support, and VPN connectivity. 4+ years supporting server hardware (CPU/RAID/storage) and Windows Server environments. 4+ years of data backup and recovery work, plus corporate antivirus/EDR support. Strong working knowledge of network domains, Active Directory, and security tooling. Solid wireless technology chops (design, deployment, troubleshooting). Deep comfort with Microsoft 365 administration. Entra ID, Exchange Online, Teams, SharePoint, and Intune should all feel like home. Real troubleshooting skills around DNS, DHCP, NAT, and firewall rules (not just reading about them on Reddit). Strongly Preferred (A.K.A. You'll Fit Right In) PowerShell scripting and a general love for automating the boring stuff. If you've ever written a script just to avoid doing something twice, we're your people. Experience building automations that connect systems together (Power Automate, Graph API, webhooks, or similar). A habit of asking "why are we doing this manually?" and then doing something about it. Would Also Be Great If You Have Experience with ConnectWise Manage (our PSA). Bonus points if you've lived in it daily. Experience with NinjaOne RMM (or comparable RMM platforms like Datto, N-able, Kaseya). A+, Network+, Security+, and any Microsoft certifications (MS-900, AZ-104, MS-102, etc.). The ability to type 50+ wpm without staring at your keyboard. A passion for learning: new tools, new platforms, new anything. A love for technology, Star Wars, science, and gadgets. (Strong opinions welcome. Defending them at lunch is encouraged.) What You Get Starting salary depends on experience, certifications, and overall technical ability. $50k to $70k per year Quarterly and Annual Bonuses based on performance An opportunity to learn and expand your knowledge with the best team around We Have (Because We Actually Care) Paid vacation, PTO, and holiday pay. Unused vacation can be rolled over or sold back to the company. Great health insurance with a portion paid by INC, plus options for supplemental insurance and other payroll deduction plans. Matching retirement contributions. We match 4% of what you invest. Annual profit sharing. When the company wins, you win. This isn't a "maybe someday" perk, it's a real chunk of change that shows up every year based on how we do as a team. Quarterly and Annual bonuses that let you earn above your target pay. Family First Approach. Your family is the priority. When they need you, work waits. Casual, fun work atmosphere: ping pong table, dart board, comfortable break room, and a standing recommendation to keep a Nerf gun handy (you'll know why eventually). Snacks, food, ice cream, and plenty of coffee/tea options. The fridge gets restocked monthly. Where You Go From Here The Tier 2 Technician role is the second level of technical ability at INC Systems, and it's a real one. You're the support our Tier 1 team leans on and the person clients trust with the hard stuff. You'll know our processes, procedures, and tools inside and out. From here, there are a few paths. You might lean deeper into the technical track and grow into a Senior Engineer role, owning the hardest tickets, leading R&D on new technology, and shaping what we deploy next. Or you might lean toward account management, working closely with clients to make sure they're getting everything they should out of their technology. Every level has more responsibility, more perks, and a clear path for growth. We'd rather help you level up than lose you. Company Description In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success. . click apply for full job details
