WEIDENHAMMER SYSTEMS CORPORATION
Wyomissing, Pennsylvania
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/13/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard! Why you'll love this job As part of the Identity Services team, you'll help deliver secure digital products that support a reliable and profitable airline. You will design, implement, and care for cybersecurity solutions that protect users, systems, operations, and data, by ensuring strong identity controls such as role based access, authentication, authorization, and governance. This role requires attention to detail, strong problem solving, and high ethical responsibility. The fast paced global airline environment offers opportunities for professional development, continuous growth, and meaningful impact. As the Senior Manager of Identity Protection products, you will be responsible for the Privileged Access, Secrets Management, Digital Certificates & Encryption platforms, teams, and processes. This includes the human and non-human identities that are leveraged by American users and systems. Additional information about the skills needed for this position is listed in the Skills, Licenses & Certifications section below. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Privileged Access Management: Oversee the tools and processes that control, monitor, and secures access to critical systems and sensitive data by users, accounts, and processes with elevated privileges. Secrets Management: Oversee the non-human identity vaulting and lifecycle management platforms. Public Key Infrastructure & Certificate Management: Responsible for management of the public and private PKIs while ensuring certificates are managed throughout their lifecycle. Encryption Services: Responsible for designing, implementing, operating, and governing cryptographic technologies while ensuring compliance, key management, scalability, and enterprise-wide consistency. Access Control & Governance: Develop, implement, oversee, and lead strategic access control policies and procedures to ensure privileged access to systems and data is least-privilege and properly managed. Strategic Planning and Governance: Lead the development and implementation of enterprise-wide strategies for digital certificates, encryption, and PAM, ensuring alignment with organizational goals and regulatory requirements. Product and Portfolio Management: Direct the planning, execution, and delivery of critical projects related to identity & access products, ensuring they meet strategic objectives, are completed on time, and within budget. Stakeholder Communication and Reporting: Communicate key risks, strategies, and statuses related to identity & access products to executive leadership and prepare detailed performance reports with strategic insights and KPIs. Leadership and Development: Provide visionary leadership and mentorship to a team of cybersecurity professionals specializing in identity & access products, fostering a culture of excellence and continuous development through targeted training opportunities. Audit and Compliance: Lead and ensure the execution of regular audits of access controls and directory services to ensure compliance with internal policies and external regulations. Address any identified issues or gaps. Risk Assessment and Management: Oversee risk assessments related to digital certificates, encryption, and PAM, develop strategic risk mitigation plans, and ensure continuous improvement of security measures. Incident Response and Troubleshooting: Oversee and provide strategic direction for the response to and resolution of access-related security incidents and service requests. Guide the troubleshooting and resolution of issues related to user access and directory services. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training. Prior job experience in cybersecurity management or a related field is required. 7+ years of IT career experience in a closely related field 5+ years in a people leadership role Preferred Qualifications- Education & Prior Job Experience Bachelor's degree in Information Security, Computer Science, or a related field; advanced degree preferred 7+ years of IT career experience in a closely related field Proven track record of developing and implementing successful cybersecurity programs Experience managing security audits and assessments Experience with regulatory compliance and industry standards (e.g., GDPR, PCI-DSS, ISO 27001) Skills, Licenses & Certifications Relevant certifications including but not limited to CISSP, CISM, CISA, CompTIA Security+, Certified Identity and Access Manager (CIAM), and Microsoft Certified: Identity and Access Administrator Associate In-depth knowledge of IAM principles, technologies, and best practices. Understanding of Privileged Access, Secret, and Vaulting tools and technologies. Understanding of Public Key Infrastructures, Digital Certificates, and Encryption management, and related secure lifecycle platforms. Knowledge of regulatory compliance requirements related to access management (e.g., GDPR, HIPAA, SOX) Strong problem-solving and analytical skills to identify and address access management issues Strong verbal and written communication skills to effectively interact with technical and non-technical stakeholders Capability to manage IAM projects and initiatives, with experience working with various stakeholders, including technology teams, business teams, and end users. Ability to develop, update, and enforce comprehensive IAM strategies and policies. Proficiency in ensuring compliance with IAM standards and conducting risk assessments. Strong problem-solving and analytical skills to identify and address IAM-related security threats. Strong agile management skills to oversee the implementation and maintenance of IAM solutions. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
11/12/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard! Why you'll love this job As part of the Identity Services team, you'll help deliver secure digital products that support a reliable and profitable airline. You will design, implement, and care for cybersecurity solutions that protect users, systems, operations, and data, by ensuring strong identity controls such as role based access, authentication, authorization, and governance. This role requires attention to detail, strong problem solving, and high ethical responsibility. The fast paced global airline environment offers opportunities for professional development, continuous growth, and meaningful impact. As the Senior Manager of Identity Protection products, you will be responsible for the Privileged Access, Secrets Management, Digital Certificates & Encryption platforms, teams, and processes. This includes the human and non-human identities that are leveraged by American users and systems. Additional information about the skills needed for this position is listed in the Skills, Licenses & Certifications section below. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Privileged Access Management: Oversee the tools and processes that control, monitor, and secures access to critical systems and sensitive data by users, accounts, and processes with elevated privileges. Secrets Management: Oversee the non-human identity vaulting and lifecycle management platforms. Public Key Infrastructure & Certificate Management: Responsible for management of the public and private PKIs while ensuring certificates are managed throughout their lifecycle. Encryption Services: Responsible for designing, implementing, operating, and governing cryptographic technologies while ensuring compliance, key management, scalability, and enterprise-wide consistency. Access Control & Governance: Develop, implement, oversee, and lead strategic access control policies and procedures to ensure privileged access to systems and data is least-privilege and properly managed. Strategic Planning and Governance: Lead the development and implementation of enterprise-wide strategies for digital certificates, encryption, and PAM, ensuring alignment with organizational goals and regulatory requirements. Product and Portfolio Management: Direct the planning, execution, and delivery of critical projects related to identity & access products, ensuring they meet strategic objectives, are completed on time, and within budget. Stakeholder Communication and Reporting: Communicate key risks, strategies, and statuses related to identity & access products to executive leadership and prepare detailed performance reports with strategic insights and KPIs. Leadership and Development: Provide visionary leadership and mentorship to a team of cybersecurity professionals specializing in identity & access products, fostering a culture of excellence and continuous development through targeted training opportunities. Audit and Compliance: Lead and ensure the execution of regular audits of access controls and directory services to ensure compliance with internal policies and external regulations. Address any identified issues or gaps. Risk Assessment and Management: Oversee risk assessments related to digital certificates, encryption, and PAM, develop strategic risk mitigation plans, and ensure continuous improvement of security measures. Incident Response and Troubleshooting: Oversee and provide strategic direction for the response to and resolution of access-related security incidents and service requests. Guide the troubleshooting and resolution of issues related to user access and directory services. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training. Prior job experience in cybersecurity management or a related field is required. 7+ years of IT career experience in a closely related field 5+ years in a people leadership role Preferred Qualifications- Education & Prior Job Experience Bachelor's degree in Information Security, Computer Science, or a related field; advanced degree preferred 7+ years of IT career experience in a closely related field Proven track record of developing and implementing successful cybersecurity programs Experience managing security audits and assessments Experience with regulatory compliance and industry standards (e.g., GDPR, PCI-DSS, ISO 27001) Skills, Licenses & Certifications Relevant certifications including but not limited to CISSP, CISM, CISA, CompTIA Security+, Certified Identity and Access Manager (CIAM), and Microsoft Certified: Identity and Access Administrator Associate In-depth knowledge of IAM principles, technologies, and best practices. Understanding of Privileged Access, Secret, and Vaulting tools and technologies. Understanding of Public Key Infrastructures, Digital Certificates, and Encryption management, and related secure lifecycle platforms. Knowledge of regulatory compliance requirements related to access management (e.g., GDPR, HIPAA, SOX) Strong problem-solving and analytical skills to identify and address access management issues Strong verbal and written communication skills to effectively interact with technical and non-technical stakeholders Capability to manage IAM projects and initiatives, with experience working with various stakeholders, including technology teams, business teams, and end users. Ability to develop, update, and enforce comprehensive IAM strategies and policies. Proficiency in ensuring compliance with IAM standards and conducting risk assessments. Strong problem-solving and analytical skills to identify and address IAM-related security threats. Strong agile management skills to oversee the implementation and maintenance of IAM solutions. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Corporate IT Systems Administrator for a full-time position. Position Summary: The Corporate IT Systems Administrator is responsible for the day-to-day administration, support, security, and maintenance of NuAxis Innovations' corporate technology environment. Reporting to the Director, Program Management Office, this position provides hands-on technical support across cloud infrastructure, networks, endpoints, corporate systems, websites, user access, software licensing, and IT assets at the Corporate Headquarters in Vienna, VA. This role serves as a primary internal technical resource for employees and helps ensure the company's technology environment is secure, reliable, properly licensed, documented, and aligned with organizational requirements. The successful candidate will independently resolve routine and moderately complex issues, identify recurring problems and risks, improve processes, and escalate advanced infrastructure or security matters when appropriate. Key Responsibilities Azure & Cloud Administration Support the administration, maintenance, and documentation of the company's Microsoft Azure environment. Monitor Azure resources, configurations, permissions, and usage; assist with cloud troubleshooting and optimization. Maintain appropriate administrative access and escalate architecture, security, or capacity concerns. Microsoft 365, Identity & Access Management Administer Microsoft 365 accounts, groups, licenses, permissions, and related services. Support Microsoft Entra ID administration, including authentication, multifactor authentication, role-based access, and account recovery. Provision, modify, review, and remove access based on approved business requirements and least-privilege principles. Monitor usage and licensing and identify opportunities to reclaim or optimize licenses. Network & Firewall Administration Administer and support corporate wired, wireless, remote-access, and VPN connectivity. Configure, monitor, troubleshoot, and maintain network equipment and services. Administer corporate firewall configurations and access in accordance with established security requirements. Maintain network and firewall documentation and coordinate escalated support with vendors or specialized resources. Endpoint, Imaging & Asset Management Configure, image, deploy, maintain, and support company computers and related equipment. Administer endpoints through Microsoft Intune and other approved management tools. Maintain standard device configurations and support operating system, application, security, and configuration updates. Manage the IT asset lifecycle, including inventory, assignment, transfer, recovery, replacement, secure disposition, warranty status, and refresh planning. Software & License Administration Administer corporate software subscriptions, licenses, user assignments, renewals, and administrative ownership. Provision and remove software access as employees join, leave, or change roles. Maintain accurate records of applications, licenses, administrative accounts, and assigned users. Coordinate software purchasing and renewal requirements with Finance, Procurement, and business owners. Website Administration Support the administration and maintenance of NuAxis internal and external websites. Coordinate website updates, permissions, availability, and technical troubleshooting with internal stakeholders and external vendors. Maintain appropriate administrative access and supporting technical documentation. Internal Customer Support Serve as a primary point of contact for internal IT support requests. Troubleshoot issues involving computers, software, Microsoft 365, accounts, permissions, connectivity, and corporate applications. Document, prioritize, resolve, and appropriately escalate service requests while communicating status and resolution clearly. Identify recurring issues and recommend permanent fixes, automation, documentation, or process improvements. Employee Lifecycle Support Provision employee accounts, equipment, software licenses, and approved access for onboarding. Modify access and licensing when employee responsibilities change. Disable accounts, revoke access, recover licenses, and coordinate equipment return during offboarding. Maintain records demonstrating completion of employee lifecycle activities. Security, Compliance & Process Documentation Implement established access-control, endpoint-security, and IT operating requirements. Identify and promptly escalate suspected security incidents, vulnerabilities, and configuration risks. Support remediation, audits, assessments, and evidence collection related to corporate IT systems. Maintain procedures, work instructions, configuration records, access records, inventories, and other required operational documentation. Support IT processes and documentation required by CMMI and other applicable management-system requirements. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related discipline, or an equivalent combination of education, training, and relevant experience. Three to five years of relevant experience in IT systems administration, infrastructure administration, or corporate IT support. Comptia A+ Hands-on experience supporting Microsoft Azure and Microsoft 365 environments. Experience with Microsoft Entra ID, identity and access management, permissions, multifactor authentication, and role-based access. Experience administering Windows endpoints and endpoint-management technologies such as Microsoft Intune. Experience supporting corporate networks, VPNs, firewalls, and network troubleshooting. Experience imaging, deploying, maintaining, and troubleshooting computers and peripherals. Experience with IT asset management and software-license administration. Demonstrated learning agility, including the ability to quickly understand new technologies, troubleshoot unfamiliar systems, and independently develop proficiency with evolving tools and platforms. Strong troubleshooting, analytical, organizational, and technical-documentation skills. Ability to communicate technical issues clearly to technical and nontechnical audiences, manage competing priorities, protect sensitive information, and escalate issues appropriately. Preferred Qualifications Experience supporting CMMI requirements, processes, documentation, or assessments. Current Microsoft Azure certification, such as Microsoft Certified: Azure Administrator Associate. Additional Microsoft 365, endpoint administration, networking, or security certification. Experience using Nextthink for digital employee experience, endpoint visibility, or IT operations. Familiarity with Barracuda Backup or comparable backup, recovery, and disaster-recovery technologies. Familiarity with Drupal administration, including user access, modules, updates, configuration, and technical troubleshooting. Experience working in a government contracting environment. Experience supporting internal and external corporate websites. Core Technologies & Areas of Responsibility Microsoft Azure • Microsoft 365 • Microsoft Entra ID • Microsoft Intune • Nextthink • Windows • Networking • Firewalls and VPN • Endpoint Management • IT Asset Management • Software Licensing • Website Administration • Identity and Access Management Success in This Role Employee accounts, equipment, access, and licenses are provisioned and removed accurately and on time. Hardware, software, and licensing inventories are complete, current, and reconcilable to employee records. Endpoints, networks, and cloud services are actively administered, documented, and supported. Internal support requests are resolved promptly or escalated with clear documentation and ownership. Administrative access and security-related issues are identified, documented, remediated, or escalated appropriately. Recurring IT activities become more standardized, measurable, and automated over time. Working Relationships This position works closely with the Program Management Office, People & Culture, Information Security, Finance and Procurement, program and delivery leadership, employees and managers, and external technology vendors and service providers. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
11/12/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Corporate IT Systems Administrator for a full-time position. Position Summary: The Corporate IT Systems Administrator is responsible for the day-to-day administration, support, security, and maintenance of NuAxis Innovations' corporate technology environment. Reporting to the Director, Program Management Office, this position provides hands-on technical support across cloud infrastructure, networks, endpoints, corporate systems, websites, user access, software licensing, and IT assets at the Corporate Headquarters in Vienna, VA. This role serves as a primary internal technical resource for employees and helps ensure the company's technology environment is secure, reliable, properly licensed, documented, and aligned with organizational requirements. The successful candidate will independently resolve routine and moderately complex issues, identify recurring problems and risks, improve processes, and escalate advanced infrastructure or security matters when appropriate. Key Responsibilities Azure & Cloud Administration Support the administration, maintenance, and documentation of the company's Microsoft Azure environment. Monitor Azure resources, configurations, permissions, and usage; assist with cloud troubleshooting and optimization. Maintain appropriate administrative access and escalate architecture, security, or capacity concerns. Microsoft 365, Identity & Access Management Administer Microsoft 365 accounts, groups, licenses, permissions, and related services. Support Microsoft Entra ID administration, including authentication, multifactor authentication, role-based access, and account recovery. Provision, modify, review, and remove access based on approved business requirements and least-privilege principles. Monitor usage and licensing and identify opportunities to reclaim or optimize licenses. Network & Firewall Administration Administer and support corporate wired, wireless, remote-access, and VPN connectivity. Configure, monitor, troubleshoot, and maintain network equipment and services. Administer corporate firewall configurations and access in accordance with established security requirements. Maintain network and firewall documentation and coordinate escalated support with vendors or specialized resources. Endpoint, Imaging & Asset Management Configure, image, deploy, maintain, and support company computers and related equipment. Administer endpoints through Microsoft Intune and other approved management tools. Maintain standard device configurations and support operating system, application, security, and configuration updates. Manage the IT asset lifecycle, including inventory, assignment, transfer, recovery, replacement, secure disposition, warranty status, and refresh planning. Software & License Administration Administer corporate software subscriptions, licenses, user assignments, renewals, and administrative ownership. Provision and remove software access as employees join, leave, or change roles. Maintain accurate records of applications, licenses, administrative accounts, and assigned users. Coordinate software purchasing and renewal requirements with Finance, Procurement, and business owners. Website Administration Support the administration and maintenance of NuAxis internal and external websites. Coordinate website updates, permissions, availability, and technical troubleshooting with internal stakeholders and external vendors. Maintain appropriate administrative access and supporting technical documentation. Internal Customer Support Serve as a primary point of contact for internal IT support requests. Troubleshoot issues involving computers, software, Microsoft 365, accounts, permissions, connectivity, and corporate applications. Document, prioritize, resolve, and appropriately escalate service requests while communicating status and resolution clearly. Identify recurring issues and recommend permanent fixes, automation, documentation, or process improvements. Employee Lifecycle Support Provision employee accounts, equipment, software licenses, and approved access for onboarding. Modify access and licensing when employee responsibilities change. Disable accounts, revoke access, recover licenses, and coordinate equipment return during offboarding. Maintain records demonstrating completion of employee lifecycle activities. Security, Compliance & Process Documentation Implement established access-control, endpoint-security, and IT operating requirements. Identify and promptly escalate suspected security incidents, vulnerabilities, and configuration risks. Support remediation, audits, assessments, and evidence collection related to corporate IT systems. Maintain procedures, work instructions, configuration records, access records, inventories, and other required operational documentation. Support IT processes and documentation required by CMMI and other applicable management-system requirements. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related discipline, or an equivalent combination of education, training, and relevant experience. Three to five years of relevant experience in IT systems administration, infrastructure administration, or corporate IT support. Comptia A+ Hands-on experience supporting Microsoft Azure and Microsoft 365 environments. Experience with Microsoft Entra ID, identity and access management, permissions, multifactor authentication, and role-based access. Experience administering Windows endpoints and endpoint-management technologies such as Microsoft Intune. Experience supporting corporate networks, VPNs, firewalls, and network troubleshooting. Experience imaging, deploying, maintaining, and troubleshooting computers and peripherals. Experience with IT asset management and software-license administration. Demonstrated learning agility, including the ability to quickly understand new technologies, troubleshoot unfamiliar systems, and independently develop proficiency with evolving tools and platforms. Strong troubleshooting, analytical, organizational, and technical-documentation skills. Ability to communicate technical issues clearly to technical and nontechnical audiences, manage competing priorities, protect sensitive information, and escalate issues appropriately. Preferred Qualifications Experience supporting CMMI requirements, processes, documentation, or assessments. Current Microsoft Azure certification, such as Microsoft Certified: Azure Administrator Associate. Additional Microsoft 365, endpoint administration, networking, or security certification. Experience using Nextthink for digital employee experience, endpoint visibility, or IT operations. Familiarity with Barracuda Backup or comparable backup, recovery, and disaster-recovery technologies. Familiarity with Drupal administration, including user access, modules, updates, configuration, and technical troubleshooting. Experience working in a government contracting environment. Experience supporting internal and external corporate websites. Core Technologies & Areas of Responsibility Microsoft Azure • Microsoft 365 • Microsoft Entra ID • Microsoft Intune • Nextthink • Windows • Networking • Firewalls and VPN • Endpoint Management • IT Asset Management • Software Licensing • Website Administration • Identity and Access Management Success in This Role Employee accounts, equipment, access, and licenses are provisioned and removed accurately and on time. Hardware, software, and licensing inventories are complete, current, and reconcilable to employee records. Endpoints, networks, and cloud services are actively administered, documented, and supported. Internal support requests are resolved promptly or escalated with clear documentation and ownership. Administrative access and security-related issues are identified, documented, remediated, or escalated appropriately. Recurring IT activities become more standardized, measurable, and automated over time. Working Relationships This position works closely with the Program Management Office, People & Culture, Information Security, Finance and Procurement, program and delivery leadership, employees and managers, and external technology vendors and service providers. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Job Description Job Description GTI is a contract manufacturing partner supporting customers in renewable energy, power generation, infrastructure, and industrial systems. We fabricate custom designed, purpose-built enclosures and skids for our customers and perform mechanical and electrical integration in-house, delivering a true turn-key product to our customers. Our scope spans Engineering, prototype builds, through full production, requiring teams that can move fast, adapt, and execute with precision. GTI Values: Safety I Quality I Customer Obsession I Speed I Agility The Sr. Network & Systems Engineer serves as the senior technical engineering resource within GTI's Infrastructure organization. Reporting to the Network & Infrastructure Manager, this role is responsible for engineering, implementing, modernizing, and supporting GTI's enterprise infrastructure across manufacturing facilities, corporate offices, and cloud environments. This position leads the technical execution of enterprise infrastructure initiatives, including network implementations, Microsoft cloud platforms, virtualization, server infrastructure, operational technology (OT), and major infrastructure projects. The role also serves as the primary Tier III escalation point for complex infrastructure and networking issues while mentoring junior technical staff. Success in this role is measured by successful project delivery, infrastructure reliability, technical innovation, documentation quality, and the ability to build scalable technology solutions that support GTI's continued growth. Strategic Responsibilities Enterprise Infrastructure Engineering Design, implement, and maintain enterprise Windows Server, VMware, Azure, Microsoft 365, storage, backup, disaster recovery, and endpoint management solutions. Engineer enterprise infrastructure upgrades, migrations, lifecycle replacements, and modernization initiatives. Develop infrastructure standards, documentation, and engineering best practices. Enterprise Network Engineering Design, implement, and support enterprise LAN/WAN, routing, switching, wireless, VPN, firewall operations, VLANs, internet connectivity, and manufacturing networking. Perform network performance tuning, troubleshooting, and capacity planning. Support secure and reliable connectivity across all GTI facilities. Microsoft Cloud & Collaboration Platforms Engineer and support Microsoft 365, Azure, Entra ID, Active Directory, Exchange Online, SharePoint Online, Teams, Intune, and OneDrive. Implement tenant improvements, identity services, and cloud modernization initiatives. Infrastructure Project Delivery Lead the technical implementation of infrastructure projects from planning through operational handoff. Deliver new facility network implementations, office expansions, network refreshes, Azure migrations, Microsoft 365 initiatives, server refreshes, storage upgrades, telecommunications upgrades, and infrastructure supporting new business systems. Coordinate technical activities with vendors, contractors, and internal stakeholders. Operational Technology (OT) Support manufacturing technology infrastructure including plant networking, MDF/IDF rooms, fiber, wireless, cameras, badge systems, rack infrastructure, UPS systems, and facility technology. Tier III Engineering & Operational Support Provide Tier III support for complex infrastructure and networking issues. Perform root cause analysis, proactive monitoring, automation, scripting, documentation, and continuous improvement initiatives. Develop and maintain technical standards, SOPs, and engineering documentation. Leadership Responsibilities Serve as the senior technical mentor for Systems Administrators and Help Desk personnel. Provide technical leadership during infrastructure projects and major incidents. Assist the Network & Infrastructure Manager with technical planning, standards development, and solution reviews. Review engineering designs and recommend improvements. Promote operational excellence through automation, standardization, and documentation. Qualifications Required 7+ years of enterprise infrastructure, systems engineering, or network engineering experience. Strong expertise with Microsoft Azure, Microsoft 365, Entra ID, Active Directory, VMware, Windows Server, enterprise networking, storage, backup, and disaster recovery. Experience delivering enterprise infrastructure and networking projects. Strong troubleshooting, communication, documentation, and analytical skills. Preferred Experience in manufacturing or multi-site operational environments. Experience supporting ERP infrastructure and enterprise business systems. PowerShell or other infrastructure automation experience. Experience with operational technology (OT) environments. Relevant Microsoft, VMware, Sophos firewalls, Ubiquiti Access Points/Controllers, or networking certifications. Perks & Benefits GTI offers a competitive compensation and benefits package designed to support employees and their families while providing long-term career growth opportunities within a fast-growing manufacturing organization. Benefits may include: Medical, dental, and vision insurance 401(k) with company match (where applicable) Paid Time Off (PTO) and paid holidays Sick time in accordance with state and local requirements Company-paid life insurance and disability coverage Career advancement opportunities within a rapidly growing organization Exposure to advanced manufacturing, modular infrastructure, and large-scale industrial projects Collaborative, fast-paced environment with strong operational and engineering leadership Employee-focused culture centered on safety, quality, accountability, and continuous improvement Benefits eligibility and offerings may vary based on position, location, and employment classification. GTI promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all employees and work hard to maintain a Drug Free Workplace. Privacy Policy Terms & Conditions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
11/12/2026
Full time
Job Description Job Description GTI is a contract manufacturing partner supporting customers in renewable energy, power generation, infrastructure, and industrial systems. We fabricate custom designed, purpose-built enclosures and skids for our customers and perform mechanical and electrical integration in-house, delivering a true turn-key product to our customers. Our scope spans Engineering, prototype builds, through full production, requiring teams that can move fast, adapt, and execute with precision. GTI Values: Safety I Quality I Customer Obsession I Speed I Agility The Sr. Network & Systems Engineer serves as the senior technical engineering resource within GTI's Infrastructure organization. Reporting to the Network & Infrastructure Manager, this role is responsible for engineering, implementing, modernizing, and supporting GTI's enterprise infrastructure across manufacturing facilities, corporate offices, and cloud environments. This position leads the technical execution of enterprise infrastructure initiatives, including network implementations, Microsoft cloud platforms, virtualization, server infrastructure, operational technology (OT), and major infrastructure projects. The role also serves as the primary Tier III escalation point for complex infrastructure and networking issues while mentoring junior technical staff. Success in this role is measured by successful project delivery, infrastructure reliability, technical innovation, documentation quality, and the ability to build scalable technology solutions that support GTI's continued growth. Strategic Responsibilities Enterprise Infrastructure Engineering Design, implement, and maintain enterprise Windows Server, VMware, Azure, Microsoft 365, storage, backup, disaster recovery, and endpoint management solutions. Engineer enterprise infrastructure upgrades, migrations, lifecycle replacements, and modernization initiatives. Develop infrastructure standards, documentation, and engineering best practices. Enterprise Network Engineering Design, implement, and support enterprise LAN/WAN, routing, switching, wireless, VPN, firewall operations, VLANs, internet connectivity, and manufacturing networking. Perform network performance tuning, troubleshooting, and capacity planning. Support secure and reliable connectivity across all GTI facilities. Microsoft Cloud & Collaboration Platforms Engineer and support Microsoft 365, Azure, Entra ID, Active Directory, Exchange Online, SharePoint Online, Teams, Intune, and OneDrive. Implement tenant improvements, identity services, and cloud modernization initiatives. Infrastructure Project Delivery Lead the technical implementation of infrastructure projects from planning through operational handoff. Deliver new facility network implementations, office expansions, network refreshes, Azure migrations, Microsoft 365 initiatives, server refreshes, storage upgrades, telecommunications upgrades, and infrastructure supporting new business systems. Coordinate technical activities with vendors, contractors, and internal stakeholders. Operational Technology (OT) Support manufacturing technology infrastructure including plant networking, MDF/IDF rooms, fiber, wireless, cameras, badge systems, rack infrastructure, UPS systems, and facility technology. Tier III Engineering & Operational Support Provide Tier III support for complex infrastructure and networking issues. Perform root cause analysis, proactive monitoring, automation, scripting, documentation, and continuous improvement initiatives. Develop and maintain technical standards, SOPs, and engineering documentation. Leadership Responsibilities Serve as the senior technical mentor for Systems Administrators and Help Desk personnel. Provide technical leadership during infrastructure projects and major incidents. Assist the Network & Infrastructure Manager with technical planning, standards development, and solution reviews. Review engineering designs and recommend improvements. Promote operational excellence through automation, standardization, and documentation. Qualifications Required 7+ years of enterprise infrastructure, systems engineering, or network engineering experience. Strong expertise with Microsoft Azure, Microsoft 365, Entra ID, Active Directory, VMware, Windows Server, enterprise networking, storage, backup, and disaster recovery. Experience delivering enterprise infrastructure and networking projects. Strong troubleshooting, communication, documentation, and analytical skills. Preferred Experience in manufacturing or multi-site operational environments. Experience supporting ERP infrastructure and enterprise business systems. PowerShell or other infrastructure automation experience. Experience with operational technology (OT) environments. Relevant Microsoft, VMware, Sophos firewalls, Ubiquiti Access Points/Controllers, or networking certifications. Perks & Benefits GTI offers a competitive compensation and benefits package designed to support employees and their families while providing long-term career growth opportunities within a fast-growing manufacturing organization. Benefits may include: Medical, dental, and vision insurance 401(k) with company match (where applicable) Paid Time Off (PTO) and paid holidays Sick time in accordance with state and local requirements Company-paid life insurance and disability coverage Career advancement opportunities within a rapidly growing organization Exposure to advanced manufacturing, modular infrastructure, and large-scale industrial projects Collaborative, fast-paced environment with strong operational and engineering leadership Employee-focused culture centered on safety, quality, accountability, and continuous improvement Benefits eligibility and offerings may vary based on position, location, and employment classification. GTI promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all employees and work hard to maintain a Drug Free Workplace. Privacy Policy Terms & Conditions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description Forescout Network Engineer Boarhog is in search of a Forescout Network Engineer to join our talented team delivering Navy Enterprise Network (NEN) Engineering Support Services on the NIWC Pacific Old Town Campus in San Diego, CA. The contract runs into July 2031 if all options are exercised. Our Network Engineer should have extensive hands-on experience administering Forescout and supporting network infrastructure across enterprise environments in order to be the go-to resource for troubleshooting, optimization, and resilient network access control designs in a fast-paced enterprise IT environment. RESPONSIBILITIES: Design and document best-practice network access control strategies for mission-critical workloads using Forescout, Develop hardened installation and configuration procedures aligned with Navy standards. Provide Tier 4 support to the operational network as needed, collaborating with engineers and solution owners to select and implement the optimal access control strategy for each workload. REQUIRED QUALIFICATIONS : Eight or more (8+) years of professional experience in network engineering and security, including enterprise NAC (Network Access Control) deployments Practical experience developing Forescout policy Experience with security orchestration and automation. Experience integrating Forescout with IT security and management systems. Experience with the deployment or maintenance of ForeScout CounterACT appliances in medium to large enterprise environments. Strong writing and communication skills; ability to produce clear technical documentation. High school diploma or GED Active Secret level security clearance (or higher) IAT Level II certification : Requires both an IA Certification (e.g., Security+ CE, or higher) AND an Operating Environment (OE) Certification (Relevant Network / Forescout Cert, e.g., CCNA, CCNP, CCIE etc.) for CSWF compliance. Ability to support on site delivery and collaborate with government stakeholders minimum 2 day per week , with potential expansion as directed by the client. Willing and able to perform OCONUS Travel (typically 1-3 weeks trip duration, up to approx. 3 times a year, planned 3+months in advance) DESIRED QUALIFICATIONS : Advanced knowledge developing Forescout policy. Advanced knowledge of EAP-TLS, 802.1x, MAB, and RADIUS. Direct experience executing DoD Comply to Connect (C2C) programs and leading pilot to production rollouts. Knowledge of DoD information security policies, STIGs, standards, procedures, directives, frameworks, and risk management processes for enterprise systems Deep familiarity with Forescout modules (CounterACT/eyeSight, eyeControl, Policy Manager, SecureConnector/agent), and API integrations NAC (Network Access Control) experience across multiple vendors (Cisco ISE and SDA), including comparative policy design Experience with wireless NAC (Network Access Control) and wireless controllers Experience with HBSS/ESS, MDE/XDR (e.g., Trellix, CrowdStrike, Microsoft Defender), MCC/Intune Experience architecting and designing IP networks Familiarity with RMF and ATO processes Exposure to Zero Trust principles (identity centric access, micro segmentation, least privilege) and NIST SP / alignment Relevant certifications: ForeScout Certified Administrator (FSCA) or ForeScout Certified Engineer (FSCE) Certification , Security+ (DoD 8570/8140), CASP+, CISSP, CCNP Enterprise/Security, Aruba/Juniper certifications Experience in OT/IoT device discovery and segmentation Scripting for automation (Python/PowerShell), and experience with REST/webhooks to orchestrate policy actions Reside in a SBA HUBZone area (see SBA HUBZone map on the SBA website) BOARHOG BENEFITS : Boarhog has over 14 years of defense industrial base steady, controlled growth and profitability, offering our full-time associates a remarkable compensation package, including: A competitive salary and opportunities for additional compensation working special projects 100% coverage of medical/ dental/ vision health premiums. Company 401K contribution. Paid vacation. Health savings account. Greater Self-Determination Stipend for residing in a HUBZone location (). Relocation or small signing bonus, and earned performance bonus. We thrive in a welcoming culture within a completely flat organization (and we mean flat there is no organization chart. There is no CEO, no President, or VPs or even Supervisors populating an industrial age pyramid watching others do work); and that affords unparalleled self-determination and greater autonomy. Associates work directly for the Managing Member who is also a co-owner and founder. Nobody has ever and will ever make a living watching other associates do work. We have a vested interest in our associates' personal and professional goals and aspirations, communicated by each of the 42 associates in 7 states to the Managing Member, who retired from active duty after 21 years as an unrestricted line Surface Warfare Officer and Department of the Navy Acquisition Professional. He actively engages in day-to-day operations, to include recruiting and hiring, and knows the company's clients. We take pride in the resulting exceedingly low associate turnover rate. Pigs in the breakfast with skin-in-the-game is the story behind our logo (see ). Maybe you have what it takes to join us! E04JI800rmcl409g19g
11/12/2026
Full time
Job Description Job Description Forescout Network Engineer Boarhog is in search of a Forescout Network Engineer to join our talented team delivering Navy Enterprise Network (NEN) Engineering Support Services on the NIWC Pacific Old Town Campus in San Diego, CA. The contract runs into July 2031 if all options are exercised. Our Network Engineer should have extensive hands-on experience administering Forescout and supporting network infrastructure across enterprise environments in order to be the go-to resource for troubleshooting, optimization, and resilient network access control designs in a fast-paced enterprise IT environment. RESPONSIBILITIES: Design and document best-practice network access control strategies for mission-critical workloads using Forescout, Develop hardened installation and configuration procedures aligned with Navy standards. Provide Tier 4 support to the operational network as needed, collaborating with engineers and solution owners to select and implement the optimal access control strategy for each workload. REQUIRED QUALIFICATIONS : Eight or more (8+) years of professional experience in network engineering and security, including enterprise NAC (Network Access Control) deployments Practical experience developing Forescout policy Experience with security orchestration and automation. Experience integrating Forescout with IT security and management systems. Experience with the deployment or maintenance of ForeScout CounterACT appliances in medium to large enterprise environments. Strong writing and communication skills; ability to produce clear technical documentation. High school diploma or GED Active Secret level security clearance (or higher) IAT Level II certification : Requires both an IA Certification (e.g., Security+ CE, or higher) AND an Operating Environment (OE) Certification (Relevant Network / Forescout Cert, e.g., CCNA, CCNP, CCIE etc.) for CSWF compliance. Ability to support on site delivery and collaborate with government stakeholders minimum 2 day per week , with potential expansion as directed by the client. Willing and able to perform OCONUS Travel (typically 1-3 weeks trip duration, up to approx. 3 times a year, planned 3+months in advance) DESIRED QUALIFICATIONS : Advanced knowledge developing Forescout policy. Advanced knowledge of EAP-TLS, 802.1x, MAB, and RADIUS. Direct experience executing DoD Comply to Connect (C2C) programs and leading pilot to production rollouts. Knowledge of DoD information security policies, STIGs, standards, procedures, directives, frameworks, and risk management processes for enterprise systems Deep familiarity with Forescout modules (CounterACT/eyeSight, eyeControl, Policy Manager, SecureConnector/agent), and API integrations NAC (Network Access Control) experience across multiple vendors (Cisco ISE and SDA), including comparative policy design Experience with wireless NAC (Network Access Control) and wireless controllers Experience with HBSS/ESS, MDE/XDR (e.g., Trellix, CrowdStrike, Microsoft Defender), MCC/Intune Experience architecting and designing IP networks Familiarity with RMF and ATO processes Exposure to Zero Trust principles (identity centric access, micro segmentation, least privilege) and NIST SP / alignment Relevant certifications: ForeScout Certified Administrator (FSCA) or ForeScout Certified Engineer (FSCE) Certification , Security+ (DoD 8570/8140), CASP+, CISSP, CCNP Enterprise/Security, Aruba/Juniper certifications Experience in OT/IoT device discovery and segmentation Scripting for automation (Python/PowerShell), and experience with REST/webhooks to orchestrate policy actions Reside in a SBA HUBZone area (see SBA HUBZone map on the SBA website) BOARHOG BENEFITS : Boarhog has over 14 years of defense industrial base steady, controlled growth and profitability, offering our full-time associates a remarkable compensation package, including: A competitive salary and opportunities for additional compensation working special projects 100% coverage of medical/ dental/ vision health premiums. Company 401K contribution. Paid vacation. Health savings account. Greater Self-Determination Stipend for residing in a HUBZone location (). Relocation or small signing bonus, and earned performance bonus. We thrive in a welcoming culture within a completely flat organization (and we mean flat there is no organization chart. There is no CEO, no President, or VPs or even Supervisors populating an industrial age pyramid watching others do work); and that affords unparalleled self-determination and greater autonomy. Associates work directly for the Managing Member who is also a co-owner and founder. Nobody has ever and will ever make a living watching other associates do work. We have a vested interest in our associates' personal and professional goals and aspirations, communicated by each of the 42 associates in 7 states to the Managing Member, who retired from active duty after 21 years as an unrestricted line Surface Warfare Officer and Department of the Navy Acquisition Professional. He actively engages in day-to-day operations, to include recruiting and hiring, and knows the company's clients. We take pride in the resulting exceedingly low associate turnover rate. Pigs in the breakfast with skin-in-the-game is the story behind our logo (see ). Maybe you have what it takes to join us! E04JI800rmcl409g19g
Job Description Job Description About Us: At Austin Capital Bank, we create financial products and services that do good by enhancing our customers' financial well-being. Our commitment to creating meaningful user experiences drives everything we do, and we're rapidly growing while keeping that start-up spirit alive. Austin Capital Bank is one of the fastest-growing companies in the nation, receiving recognition on the Inc. 5000 five years in a row. Austin Business Journal also recognized Austin Capital Bank on its Fast 50 list for the fastest-growing companies in Central Texas. We ranked in companies with over $10 million per year in revenue. We think and act like an entrepreneurially driven start-up BUT one that is profitable-the best of all worlds. Using our bank as a platform, we're growing quickly and expanding into new digital markets and product categories at a rapid pace. With all this opportunity and growth, we need exceptional individuals to join our team and enable our vision. Why You'll Love Working Here: 100% Employer-paid Medical, Dental, & Vision Insurance - Full coverage for employee-only plans, with affordable options to add your family. Generous Paid Time Off (PTO) - Start with 16 days per year and grow to 30 days as your tenure increases. Paid Holidays - 11+ paid holidays in a year so you can enjoy your time off. 401(k) with 4% Employer Match - Build your future with company-matched retirement savings. Monthly Chair Massages - Relax and recharge on us. Consistent Schedules & Work-Life Balance - No evenings, weekends, or weird hours-just the work-life balance of a normal human. Opportunities to Grow - Career development, tuition assistance, and the ability to explore roles across the bank. A Team That Feels Like a Team - Supportive coworkers, positive environment, and leadership that actually listens. Our Core Values: We are nice folks, but unapologetically fierce competitors in the marketplace who work as a team. Every member of our team embodies our core values. We work, hire, fire, and promote by these values. Take Initiative - A bias to action No Big Egos - Self-confidence with humility Honesty - Respectful and direct forthright communication Wicked Smart - Intellectually and emotionally self-aware If you're someone who is always ready to take initiative and isn't afraid to roll up their sleeves, you'll fit right in. We're big on humility here, cherishing honesty, and embracing emotional intelligence and self-awareness. At Austin Capital Bank, we're all about amplifying teamwork and basking in shared victories. About The Role Senior infrastructure engineering role serving as one of the Bank's primary engineering resources. Responsible for cloud platforms, infrastructure, identity, security, virtualization, backup and recovery, networking, and endpoint technologies supporting a mixed Windows and macOS environment. What You'll Do Infrastructure Engineering Design, implement, administer, and support enterprise infrastructure supporting critical banking operations Share ownership of Microsoft 365, Microsoft Azure, Active Directory, Microsoft Entra ID, Windows Server, virtualization platforms, storage systems, enterprise networking infrastructure, and disaster recovery solutions Administer and maintain VMware vSphere and Microsoft Hyper-V environments supporting production, test, and disaster recovery workloads Monitor infrastructure performance, availability, capacity, and reliability Perform advanced troubleshooting, root-cause analysis, and remediation of complex infrastructure, networking, server, virtualization, and cloud-related issues Develop infrastructure standards, operational procedures, and technical documentation Evaluate and implement technology improvements focused on scalability, resiliency, and operational efficiency Automate administrative processes and workflows using PowerShell and other automation technologies Participate in architecture reviews, modernization initiatives, and long-term technology planning Provide technical leadership during migrations, implementations, maintenance activities, and major incidents Cloud & Microsoft Platforms Administer Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint Online, Teams, MFA, Conditional Access, and hybrid identity solutions Identity & Privileged Access Management Administer Microsoft Entra ID as the primary identity platform for SaaS applications and cloud services Configure and support SSO, MFA, Conditional Access, identity governance, and access review processes Manage SaaS integrations and lifecycle provisioning/deprovisioning Administer BeyondTrust Endpoint Privilege Management policies governing elevation, local administrator rights, and application control Support least-privilege access models and privileged access management initiatives Backup, Recovery & Business Continuity Administer and maintain Veeam Backup & Replication infrastructure supporting servers, virtual machines, and business-critical workloads Monitor backup success rates, retention policies, capacity utilization, and recovery objectives Participate in disaster recovery planning, testing, documentation, and recovery validation exercises Support audit requests related to backup controls, disaster recovery, and business continuity Endpoint Management Support Windows and macOS environments using Intune, Jamf Pro, NinjaOne, and Apple Business Manager What You Bring Required Qualifications 7+ years of systems or infrastructure engineering experience Strong experience with Microsoft 365, Azure, Entra ID, Active Directory, Windows Server, VMware vSphere, Hyper-V, Veeam Backup & Replication, and PowerShell. Experience supporting identity management, SSO, MFA, Conditional Access, and endpoint management platforms Experience supporting business continuity and disaster recovery initiatives Preferred Qualifications Experience with managing infrastructure in cloud environments Experience with enterprise networking - Cisco Meraki and Palo Alto Networks Experience with BeyondTrust Endpoint Privilege Management Experience with enterprise macOS administration via Jamf Pro Banking or regulated-industry experience Equal Opportunity Employer Austin Capital Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice. This is an in-office position at 3305 Steck Ave., Suite 275, Austin TX, 78757 Human Resources: Powered by JazzHR alFX5551sa
11/12/2026
Full time
Job Description Job Description About Us: At Austin Capital Bank, we create financial products and services that do good by enhancing our customers' financial well-being. Our commitment to creating meaningful user experiences drives everything we do, and we're rapidly growing while keeping that start-up spirit alive. Austin Capital Bank is one of the fastest-growing companies in the nation, receiving recognition on the Inc. 5000 five years in a row. Austin Business Journal also recognized Austin Capital Bank on its Fast 50 list for the fastest-growing companies in Central Texas. We ranked in companies with over $10 million per year in revenue. We think and act like an entrepreneurially driven start-up BUT one that is profitable-the best of all worlds. Using our bank as a platform, we're growing quickly and expanding into new digital markets and product categories at a rapid pace. With all this opportunity and growth, we need exceptional individuals to join our team and enable our vision. Why You'll Love Working Here: 100% Employer-paid Medical, Dental, & Vision Insurance - Full coverage for employee-only plans, with affordable options to add your family. Generous Paid Time Off (PTO) - Start with 16 days per year and grow to 30 days as your tenure increases. Paid Holidays - 11+ paid holidays in a year so you can enjoy your time off. 401(k) with 4% Employer Match - Build your future with company-matched retirement savings. Monthly Chair Massages - Relax and recharge on us. Consistent Schedules & Work-Life Balance - No evenings, weekends, or weird hours-just the work-life balance of a normal human. Opportunities to Grow - Career development, tuition assistance, and the ability to explore roles across the bank. A Team That Feels Like a Team - Supportive coworkers, positive environment, and leadership that actually listens. Our Core Values: We are nice folks, but unapologetically fierce competitors in the marketplace who work as a team. Every member of our team embodies our core values. We work, hire, fire, and promote by these values. Take Initiative - A bias to action No Big Egos - Self-confidence with humility Honesty - Respectful and direct forthright communication Wicked Smart - Intellectually and emotionally self-aware If you're someone who is always ready to take initiative and isn't afraid to roll up their sleeves, you'll fit right in. We're big on humility here, cherishing honesty, and embracing emotional intelligence and self-awareness. At Austin Capital Bank, we're all about amplifying teamwork and basking in shared victories. About The Role Senior infrastructure engineering role serving as one of the Bank's primary engineering resources. Responsible for cloud platforms, infrastructure, identity, security, virtualization, backup and recovery, networking, and endpoint technologies supporting a mixed Windows and macOS environment. What You'll Do Infrastructure Engineering Design, implement, administer, and support enterprise infrastructure supporting critical banking operations Share ownership of Microsoft 365, Microsoft Azure, Active Directory, Microsoft Entra ID, Windows Server, virtualization platforms, storage systems, enterprise networking infrastructure, and disaster recovery solutions Administer and maintain VMware vSphere and Microsoft Hyper-V environments supporting production, test, and disaster recovery workloads Monitor infrastructure performance, availability, capacity, and reliability Perform advanced troubleshooting, root-cause analysis, and remediation of complex infrastructure, networking, server, virtualization, and cloud-related issues Develop infrastructure standards, operational procedures, and technical documentation Evaluate and implement technology improvements focused on scalability, resiliency, and operational efficiency Automate administrative processes and workflows using PowerShell and other automation technologies Participate in architecture reviews, modernization initiatives, and long-term technology planning Provide technical leadership during migrations, implementations, maintenance activities, and major incidents Cloud & Microsoft Platforms Administer Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint Online, Teams, MFA, Conditional Access, and hybrid identity solutions Identity & Privileged Access Management Administer Microsoft Entra ID as the primary identity platform for SaaS applications and cloud services Configure and support SSO, MFA, Conditional Access, identity governance, and access review processes Manage SaaS integrations and lifecycle provisioning/deprovisioning Administer BeyondTrust Endpoint Privilege Management policies governing elevation, local administrator rights, and application control Support least-privilege access models and privileged access management initiatives Backup, Recovery & Business Continuity Administer and maintain Veeam Backup & Replication infrastructure supporting servers, virtual machines, and business-critical workloads Monitor backup success rates, retention policies, capacity utilization, and recovery objectives Participate in disaster recovery planning, testing, documentation, and recovery validation exercises Support audit requests related to backup controls, disaster recovery, and business continuity Endpoint Management Support Windows and macOS environments using Intune, Jamf Pro, NinjaOne, and Apple Business Manager What You Bring Required Qualifications 7+ years of systems or infrastructure engineering experience Strong experience with Microsoft 365, Azure, Entra ID, Active Directory, Windows Server, VMware vSphere, Hyper-V, Veeam Backup & Replication, and PowerShell. Experience supporting identity management, SSO, MFA, Conditional Access, and endpoint management platforms Experience supporting business continuity and disaster recovery initiatives Preferred Qualifications Experience with managing infrastructure in cloud environments Experience with enterprise networking - Cisco Meraki and Palo Alto Networks Experience with BeyondTrust Endpoint Privilege Management Experience with enterprise macOS administration via Jamf Pro Banking or regulated-industry experience Equal Opportunity Employer Austin Capital Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice. This is an in-office position at 3305 Steck Ave., Suite 275, Austin TX, 78757 Human Resources: Powered by JazzHR alFX5551sa
Job Description Job Description About Sapphire Health At Sapphire Health, we are at the forefront of operating the technology infrastructure that keeps healthcare running. Our Technology Infrastructure team builds and operates the compute, virtualization, storage, identity, and cloud platforms that healthcare providers depend on to deliver exceptional patient care. We combine enterprise-grade infrastructure technologies with proven expertise to keep critical clinical and business systems available, resilient, and secure. If you are passionate about infrastructure engineering and motivated to make a meaningful impact in healthcare, we invite you to join our dynamic team. Position Overview The Infrastructure Engineer is a mid-level technical role on the Sapphire Health infrastructure team, responsible for building, configuring, operating, and optimizing the infrastructure platforms that keep our healthcare clients' critical systems running. This is a hands-on datacenter infrastructure role, not a DevOps, SRE, or software development position. This role operates across the core infrastructure stack: compute and virtualization, storage and data protection, and cloud, supporting a fleet of more than 1,000 physical and virtual servers. The Infrastructure Engineer is expected to operate with increasing independence across these domains, taking ownership of platform administration, build and migration work, performance optimization, and infrastructure incident response. Our primary platforms include VMware vSphere as the server hypervisor, Cisco UCS and Dell PowerEdge compute, NetApp ONTAP storage, Rubrik data protection, and Microsoft Azure and Amazon Web Services; equivalent product experience is valued, and platform-specific training is provided. Working closely with the Technical Architect and supporting the development of junior team members, this position is central to maintaining operational excellence and resilience across our managed healthcare environments. Location & Onsite Requirement This is a full-time onsite position based in our downtown New Orleans office, with regular travel to hospital sites across the greater New Orleans area. Candidates must live within a 45 minute drive of downtown New Orleans (North Shore included), or be willing to relocate within that radius. This role is not remote. Core Qualifications Required 4+ years of progressive infrastructure engineering experience across virtualization, storage, identity, and cloud Strong hands-on experience with VMware vSphere (vCenter and ESXi); experience with Citrix Hypervisor (XenServer) or other enterprise hypervisors (Nutanix AHV, Microsoft Hyper-V) also valued Experience with enterprise compute hardware, primarily Cisco UCS and Dell PowerEdge Hands-on experience with NetApp ONTAP storage (volumes, snapshots, replication) Experience with enterprise backup and data protection platforms (e.g., Rubrik, Veeam, Commvault), including restores and recovery testing Experience administering cloud resources across Microsoft Azure and Amazon Web Services Experience administering enterprise identity infrastructure (Active Directory, Entra ID, ADFS, and PKI) Preferred Citrix application and desktop delivery experience (StoreFront, Delivery Controllers, machine catalogs, NetScaler) Azure Virtual Desktop experience Key Responsibilities Compute & Virtualization Build, configure, and maintain the VMware vSphere environment (vCenter and ESXi) that hosts all server workloads, including provisioning and performance optimization Provision and manage enterprise compute on Cisco UCS and Dell PowerEdge Provision, right-size, and troubleshoot virtual machines supporting clinical and business workloads across a fleet of more than 1,000 servers Support the Citrix Hypervisor (XenServer) environment that underpins virtual desktop delivery Storage, Backup & Recovery Provision and manage NetApp ONTAP storage, including volumes, snapshots, and replication, and monitor capacity and performance through Active IQ Unified Manager Administer Rubrik data protection, including backup SLA configuration, monitoring, and execution of restores Perform and validate recovery testing to confirm workloads can be restored within defined objectives Investigate and resolve storage and backup issues, escalating architectural decisions to the Technical Architect Cloud Infrastructure Administer cloud resources across Microsoft Azure and Amazon Web Services, including the Microsoft 365 tenant and Exchange Online Support cloud migration and hybrid connectivity work under the direction of the Technical Architect Support the planned expansion of Azure Virtual Desktop for cloud-based desktop delivery Monitor cloud resource utilization and performance across both tenants Service Operations, Monitoring & Resilience Participate in the team's on-call rotation, responding to after-hours infrastructure incidents Own firmware and code-level updates for the platforms in scope, including hypervisor builds, storage controllers, and Cisco UCS and Dell PowerEdge firmware Support the routine server patching process, including validating patches against managed workloads and coordinating maintenance windows Monitor infrastructure health and performance through our monitoring platforms, and keep asset inventory accurate through discovery tooling Contribute to capacity planning and hardware refresh execution across the infrastructure footprint Respond to infrastructure incidents, performing triage, containment, and remediation, and contributing to root cause analysis Prepare and execute changes within the change management process, ensuring production-impacting work is vetted and run within approved windows Maintain infrastructure runbooks for the systems under management Collaboration & Development Provide guidance and peer support to junior team members, helping to elevate the technical capabilities of the broader team Collaborate with the Technical Architect on infrastructure design decisions and contribute technical input to architecture discussions Contribute to team knowledge sharing, documenting operational know-how and platform configurations for the broader team Pursue continuous professional development through platform-specific training and industry certifications Training & Certification Expectations The Infrastructure Engineer is expected to maintain and pursue certifications that align with the platforms and responsibilities of the role. Equivalent certifications from prior platform experience are recognized, and platform-specific training for our environment is provided. The following represents the target certification profile: Required: VMware Certified Professional (VCP-DCV) or equivalent mid-level infrastructure certification Preferred: AWS Certified Solutions Architect Associate (or comparable Azure certification) and NetApp Certified Data Administrator (NCDA); expected within first year if not held at hire Plus: Citrix Certified Associate (CCA-V) for candidates with Citrix delivery experience Growth: VMware Certified Advanced Professional (VCAP-DCV), AWS Certified Solutions Architect Professional, or an advanced storage certification Growth Opportunity The Infrastructure Engineer role offers a clear path toward senior technical leadership within the Sapphire Health infrastructure practice. Team members gain deep exposure to enterprise infrastructure architecture, complex healthcare environments, and large-scale project work while building the platform expertise and design thinking needed to advance into a Technical Architect role. This position provides increasing autonomy and ownership as proficiency grows, with direct mentorship from senior infrastructure leadership. Why Sapphire Health? Make a meaningful impact keeping critical healthcare delivery and patient care systems available Comprehensive benefits, including competitive compensation and health insurance Professional development with a clear technical career progression from Specialist to Engineer to Architect Collaborative, inclusive culture that values innovation and growing autonomy Opportunity to work with enterprise-grade infrastructure technologies across diverse healthcare environments This role is ideal for infrastructure professionals ready to take ownership of complex technical challenges across a modern infrastructure stack while growing toward senior leadership in keeping critical healthcare systems available and resilient.
11/12/2026
Full time
Job Description Job Description About Sapphire Health At Sapphire Health, we are at the forefront of operating the technology infrastructure that keeps healthcare running. Our Technology Infrastructure team builds and operates the compute, virtualization, storage, identity, and cloud platforms that healthcare providers depend on to deliver exceptional patient care. We combine enterprise-grade infrastructure technologies with proven expertise to keep critical clinical and business systems available, resilient, and secure. If you are passionate about infrastructure engineering and motivated to make a meaningful impact in healthcare, we invite you to join our dynamic team. Position Overview The Infrastructure Engineer is a mid-level technical role on the Sapphire Health infrastructure team, responsible for building, configuring, operating, and optimizing the infrastructure platforms that keep our healthcare clients' critical systems running. This is a hands-on datacenter infrastructure role, not a DevOps, SRE, or software development position. This role operates across the core infrastructure stack: compute and virtualization, storage and data protection, and cloud, supporting a fleet of more than 1,000 physical and virtual servers. The Infrastructure Engineer is expected to operate with increasing independence across these domains, taking ownership of platform administration, build and migration work, performance optimization, and infrastructure incident response. Our primary platforms include VMware vSphere as the server hypervisor, Cisco UCS and Dell PowerEdge compute, NetApp ONTAP storage, Rubrik data protection, and Microsoft Azure and Amazon Web Services; equivalent product experience is valued, and platform-specific training is provided. Working closely with the Technical Architect and supporting the development of junior team members, this position is central to maintaining operational excellence and resilience across our managed healthcare environments. Location & Onsite Requirement This is a full-time onsite position based in our downtown New Orleans office, with regular travel to hospital sites across the greater New Orleans area. Candidates must live within a 45 minute drive of downtown New Orleans (North Shore included), or be willing to relocate within that radius. This role is not remote. Core Qualifications Required 4+ years of progressive infrastructure engineering experience across virtualization, storage, identity, and cloud Strong hands-on experience with VMware vSphere (vCenter and ESXi); experience with Citrix Hypervisor (XenServer) or other enterprise hypervisors (Nutanix AHV, Microsoft Hyper-V) also valued Experience with enterprise compute hardware, primarily Cisco UCS and Dell PowerEdge Hands-on experience with NetApp ONTAP storage (volumes, snapshots, replication) Experience with enterprise backup and data protection platforms (e.g., Rubrik, Veeam, Commvault), including restores and recovery testing Experience administering cloud resources across Microsoft Azure and Amazon Web Services Experience administering enterprise identity infrastructure (Active Directory, Entra ID, ADFS, and PKI) Preferred Citrix application and desktop delivery experience (StoreFront, Delivery Controllers, machine catalogs, NetScaler) Azure Virtual Desktop experience Key Responsibilities Compute & Virtualization Build, configure, and maintain the VMware vSphere environment (vCenter and ESXi) that hosts all server workloads, including provisioning and performance optimization Provision and manage enterprise compute on Cisco UCS and Dell PowerEdge Provision, right-size, and troubleshoot virtual machines supporting clinical and business workloads across a fleet of more than 1,000 servers Support the Citrix Hypervisor (XenServer) environment that underpins virtual desktop delivery Storage, Backup & Recovery Provision and manage NetApp ONTAP storage, including volumes, snapshots, and replication, and monitor capacity and performance through Active IQ Unified Manager Administer Rubrik data protection, including backup SLA configuration, monitoring, and execution of restores Perform and validate recovery testing to confirm workloads can be restored within defined objectives Investigate and resolve storage and backup issues, escalating architectural decisions to the Technical Architect Cloud Infrastructure Administer cloud resources across Microsoft Azure and Amazon Web Services, including the Microsoft 365 tenant and Exchange Online Support cloud migration and hybrid connectivity work under the direction of the Technical Architect Support the planned expansion of Azure Virtual Desktop for cloud-based desktop delivery Monitor cloud resource utilization and performance across both tenants Service Operations, Monitoring & Resilience Participate in the team's on-call rotation, responding to after-hours infrastructure incidents Own firmware and code-level updates for the platforms in scope, including hypervisor builds, storage controllers, and Cisco UCS and Dell PowerEdge firmware Support the routine server patching process, including validating patches against managed workloads and coordinating maintenance windows Monitor infrastructure health and performance through our monitoring platforms, and keep asset inventory accurate through discovery tooling Contribute to capacity planning and hardware refresh execution across the infrastructure footprint Respond to infrastructure incidents, performing triage, containment, and remediation, and contributing to root cause analysis Prepare and execute changes within the change management process, ensuring production-impacting work is vetted and run within approved windows Maintain infrastructure runbooks for the systems under management Collaboration & Development Provide guidance and peer support to junior team members, helping to elevate the technical capabilities of the broader team Collaborate with the Technical Architect on infrastructure design decisions and contribute technical input to architecture discussions Contribute to team knowledge sharing, documenting operational know-how and platform configurations for the broader team Pursue continuous professional development through platform-specific training and industry certifications Training & Certification Expectations The Infrastructure Engineer is expected to maintain and pursue certifications that align with the platforms and responsibilities of the role. Equivalent certifications from prior platform experience are recognized, and platform-specific training for our environment is provided. The following represents the target certification profile: Required: VMware Certified Professional (VCP-DCV) or equivalent mid-level infrastructure certification Preferred: AWS Certified Solutions Architect Associate (or comparable Azure certification) and NetApp Certified Data Administrator (NCDA); expected within first year if not held at hire Plus: Citrix Certified Associate (CCA-V) for candidates with Citrix delivery experience Growth: VMware Certified Advanced Professional (VCAP-DCV), AWS Certified Solutions Architect Professional, or an advanced storage certification Growth Opportunity The Infrastructure Engineer role offers a clear path toward senior technical leadership within the Sapphire Health infrastructure practice. Team members gain deep exposure to enterprise infrastructure architecture, complex healthcare environments, and large-scale project work while building the platform expertise and design thinking needed to advance into a Technical Architect role. This position provides increasing autonomy and ownership as proficiency grows, with direct mentorship from senior infrastructure leadership. Why Sapphire Health? Make a meaningful impact keeping critical healthcare delivery and patient care systems available Comprehensive benefits, including competitive compensation and health insurance Professional development with a clear technical career progression from Specialist to Engineer to Architect Collaborative, inclusive culture that values innovation and growing autonomy Opportunity to work with enterprise-grade infrastructure technologies across diverse healthcare environments This role is ideal for infrastructure professionals ready to take ownership of complex technical challenges across a modern infrastructure stack while growing toward senior leadership in keeping critical healthcare systems available and resilient.
Job Description Job Description What Impact You'll Have Deliver Simple Solutions to Complex Problems as a VDI Engineer. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours. As a VDI Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared VDI Engineer joining our team to support our intelligence customer in Springfield, VA or Arnold, MO. Virtual Desktop Engineer to support the design, configuration, and maintenance of a large, globally accessed virtual desktop environment. This role will be the SME in troubleshooting all related performance issue across the organization. Additionally, the position will require an individual experienced in system design and integration, identity life-cycle management, and process automation and improvement. We are looking for an individual who has a proven track record designing and maintaining VDI in a large enterprise. The ideal candidate will be a motivated self-starter with excellent written and verbal communication skills, who exceeds as an individual, as well as excels among peers in a team environment. The individual should possess a passion for operational excellence and a high level of interpersonal and soft skills. What You'll be Owning In addition to architecting and designing, the VDI Engineer will provide TIER 3/4 support to system administrators in order to resolve VDI issues. Provide guidance on optimization of desktops for platform interoperability and act as liaison between Virtual Desktop Infrastructure (VDI) technologies. Offers endpoint support on issues and trouble resolution tasks on Virtual Desktop related tasks. Maintains an Advanced knowledge relative to administration, engineering, and implementation of virtual desktop infrastructure-related technologies. Operate across multiple and complex production environments with multiple stakeholders. Applies extensive technical expertise and has full knowledge of other related disciplines. Conducts trade studies and makes recommendations on solutions and "make buy" decisions. What You Must Have US Citizenship required with a TS/SCI Clearance and ability to obtain CI Polygraph Experience providing engineering support for legacy and current versions of Citrix products. 5+ years of experience with BS degree or a combination of years of experience and education. Progressive roles from Administrator to Sr. Engineer. Citrix Virtual Apps and Desktops v7.15 and later. Citrix Provisioning Services (PVS) and Machine Creation Services (MCS). Citrix Cloud Virtual Apps and Desktops (CVAD). Citrix Netscaler / ADC / VPX. Citrix Workspace Environment Management (WEM). Citrix App Layering. Liquidware Profile Unity. Hyper V, VMware VDI (Microsoft or Citix NetScalers / ADCs). Familiar with HP AnyConnect and Leostream. What Would be Nice to Have Experience managing and administering Windows Server clustering. Experience with Infrastructure as code technologies such as Terraform, Ansible, etc. System Center Virtual Machine Manager/Vmware Vcenter 6.7. Active Directory/ Group Policies. Home Directory and Profile management Support Services. Desktop Software provisioning and Support Services. Why Choose GRVTY The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We're purpose-built to tackle the most entrenched, systemic national security issues around the world. We partner with our customers to help them overcome challenges in every corner of technology and defense-including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives. At GRVTY, we believe that when our employees thrive, our company thrives. That's why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance. • Robust health plan including medical, dental, and vision • Health Savings Account with company contribution • Annual Paid Time Off and Paid Holidays • Paid Parental Leave • 401k with generous company match • Training and Development Opportunities • Award Programs • Variety of Company Sponsored Events EEO Statement GRVTY, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email or call with requested details. A member of the HR team will respond to your request within 2 business days. Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.
11/12/2026
Full time
Job Description Job Description What Impact You'll Have Deliver Simple Solutions to Complex Problems as a VDI Engineer. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours. As a VDI Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared VDI Engineer joining our team to support our intelligence customer in Springfield, VA or Arnold, MO. Virtual Desktop Engineer to support the design, configuration, and maintenance of a large, globally accessed virtual desktop environment. This role will be the SME in troubleshooting all related performance issue across the organization. Additionally, the position will require an individual experienced in system design and integration, identity life-cycle management, and process automation and improvement. We are looking for an individual who has a proven track record designing and maintaining VDI in a large enterprise. The ideal candidate will be a motivated self-starter with excellent written and verbal communication skills, who exceeds as an individual, as well as excels among peers in a team environment. The individual should possess a passion for operational excellence and a high level of interpersonal and soft skills. What You'll be Owning In addition to architecting and designing, the VDI Engineer will provide TIER 3/4 support to system administrators in order to resolve VDI issues. Provide guidance on optimization of desktops for platform interoperability and act as liaison between Virtual Desktop Infrastructure (VDI) technologies. Offers endpoint support on issues and trouble resolution tasks on Virtual Desktop related tasks. Maintains an Advanced knowledge relative to administration, engineering, and implementation of virtual desktop infrastructure-related technologies. Operate across multiple and complex production environments with multiple stakeholders. Applies extensive technical expertise and has full knowledge of other related disciplines. Conducts trade studies and makes recommendations on solutions and "make buy" decisions. What You Must Have US Citizenship required with a TS/SCI Clearance and ability to obtain CI Polygraph Experience providing engineering support for legacy and current versions of Citrix products. 5+ years of experience with BS degree or a combination of years of experience and education. Progressive roles from Administrator to Sr. Engineer. Citrix Virtual Apps and Desktops v7.15 and later. Citrix Provisioning Services (PVS) and Machine Creation Services (MCS). Citrix Cloud Virtual Apps and Desktops (CVAD). Citrix Netscaler / ADC / VPX. Citrix Workspace Environment Management (WEM). Citrix App Layering. Liquidware Profile Unity. Hyper V, VMware VDI (Microsoft or Citix NetScalers / ADCs). Familiar with HP AnyConnect and Leostream. What Would be Nice to Have Experience managing and administering Windows Server clustering. Experience with Infrastructure as code technologies such as Terraform, Ansible, etc. System Center Virtual Machine Manager/Vmware Vcenter 6.7. Active Directory/ Group Policies. Home Directory and Profile management Support Services. Desktop Software provisioning and Support Services. Why Choose GRVTY The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We're purpose-built to tackle the most entrenched, systemic national security issues around the world. We partner with our customers to help them overcome challenges in every corner of technology and defense-including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives. At GRVTY, we believe that when our employees thrive, our company thrives. That's why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance. • Robust health plan including medical, dental, and vision • Health Savings Account with company contribution • Annual Paid Time Off and Paid Holidays • Paid Parental Leave • 401k with generous company match • Training and Development Opportunities • Award Programs • Variety of Company Sponsored Events EEO Statement GRVTY, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email or call with requested details. A member of the HR team will respond to your request within 2 business days. Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.
Job Description Job Description Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. This is a salary position. Compensation will range from $65k to $75k depending on experience. Systems Engineer II An MSP Systems Engineer II (Managed Service Provider Systems Engineer) is a professional responsible for managing and supporting the IT infrastructure of client organizations within a Managed Service Provider (MSP) environment. Their primary role is to ensure the efficient, secure, and reliable operation of systems and networks, provide technical support, and implement solutions that improve the client's IT environment. The role typically involves working with a wide range of technologies, from networking and servers to security systems and cloud services. Key Responsibilities: Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations. Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services. Monitor and maintain servers, network devices, and other IT infrastructure components. Ensure the optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipment. Troubleshoot and resolve network and server issues, such as connectivity problems, latency, or hardware failures. Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms. Manage vulnerability assessments, patch management, and intrusion detection/prevention systems. Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages. Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security. Offer solutions to complex IT challenges, ensuring high availability and system performance. Serve as an escalation point for complex issues that require in-depth technical knowledge. Monitor the health and performance of client networks and systems using monitoring tools (e.g., Nagios, SolarWinds, Datto). Optimize system performance through regular maintenance, updates, and improvements. Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation. Support and manage client cloud services (e.g., Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (e.g., VMware, Hyper-V). Assist with cloud migrations, configuration, backup, and restore processes. Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments. Configure and manage backup solutions for client environments to ensure business continuity. Regularly test and verify backup systems and procedures to ensure data integrity and the ability to restore systems in case of failure. Maintain detailed documentation of client systems, networks, configurations, and service tickets. Provide periodic reports on system performance, uptime, security status, and any incidents or issues addressed. Create and update SOPs (Standard Operating Procedures) for common systems and services. Build strong relationships with clients by understanding their needs and providing timely technical solutions. Communicate technical information in an accessible and understandable way to non-technical stakeholders. Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement. Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrations. Manage project timelines, resources, and communication to ensure successful and timely project delivery. Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions Collaborate with account managers to ensure client satisfaction and effective service delivery. Key Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 4-5 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles. Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies (e.g., VMware, Hyper-V). Strong knowledge of networking concepts, protocols, and security practices (e.g., TCP/IP, DNS, DHCP, VPN). Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and automation tools (e.g., Ansible, Terraform) is a plus. Excellent problem-solving skills, with the ability to analyze complex systems and propose effective solutions. Strong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholders. Must have valid drivers licenses, clean driving record, and reliable transportation. Will be on call every 4 weeks. There is a bonus paid during on-call weeks. Will occasionally go to client sites. Will be given mileage if personal car is used. Preferred Experience: Experience with ConnectWise Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect) are advantageous. Experience with scripting or programming languages (e.g., Python, Bash, PowerShell) for automation tasks. Familiarity with database management systems (e.g., SQL Server, MySQL) and data backup and recovery solutions. What we do for you At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together. Benefit Highlights Competitive benefits package, including medical, dental, vision, and life insurance 401k match Unlimited Approved PTO after one year (2 weeks your first year) 10 Holidays including your Birthday and a Floating Holiday Gym reimbursement Amazon Prime reimbursement 40 Hours for Volunteer Time Paid Maternity and Paternity leave Paid certifications Learning and development programs Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws. Powered by JazzHR Q5SoU54kSh
11/12/2026
Full time
Job Description Job Description Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. This is a salary position. Compensation will range from $65k to $75k depending on experience. Systems Engineer II An MSP Systems Engineer II (Managed Service Provider Systems Engineer) is a professional responsible for managing and supporting the IT infrastructure of client organizations within a Managed Service Provider (MSP) environment. Their primary role is to ensure the efficient, secure, and reliable operation of systems and networks, provide technical support, and implement solutions that improve the client's IT environment. The role typically involves working with a wide range of technologies, from networking and servers to security systems and cloud services. Key Responsibilities: Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations. Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services. Monitor and maintain servers, network devices, and other IT infrastructure components. Ensure the optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipment. Troubleshoot and resolve network and server issues, such as connectivity problems, latency, or hardware failures. Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms. Manage vulnerability assessments, patch management, and intrusion detection/prevention systems. Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages. Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security. Offer solutions to complex IT challenges, ensuring high availability and system performance. Serve as an escalation point for complex issues that require in-depth technical knowledge. Monitor the health and performance of client networks and systems using monitoring tools (e.g., Nagios, SolarWinds, Datto). Optimize system performance through regular maintenance, updates, and improvements. Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation. Support and manage client cloud services (e.g., Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (e.g., VMware, Hyper-V). Assist with cloud migrations, configuration, backup, and restore processes. Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments. Configure and manage backup solutions for client environments to ensure business continuity. Regularly test and verify backup systems and procedures to ensure data integrity and the ability to restore systems in case of failure. Maintain detailed documentation of client systems, networks, configurations, and service tickets. Provide periodic reports on system performance, uptime, security status, and any incidents or issues addressed. Create and update SOPs (Standard Operating Procedures) for common systems and services. Build strong relationships with clients by understanding their needs and providing timely technical solutions. Communicate technical information in an accessible and understandable way to non-technical stakeholders. Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement. Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrations. Manage project timelines, resources, and communication to ensure successful and timely project delivery. Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions Collaborate with account managers to ensure client satisfaction and effective service delivery. Key Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 4-5 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles. Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies (e.g., VMware, Hyper-V). Strong knowledge of networking concepts, protocols, and security practices (e.g., TCP/IP, DNS, DHCP, VPN). Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and automation tools (e.g., Ansible, Terraform) is a plus. Excellent problem-solving skills, with the ability to analyze complex systems and propose effective solutions. Strong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholders. Must have valid drivers licenses, clean driving record, and reliable transportation. Will be on call every 4 weeks. There is a bonus paid during on-call weeks. Will occasionally go to client sites. Will be given mileage if personal car is used. Preferred Experience: Experience with ConnectWise Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect) are advantageous. Experience with scripting or programming languages (e.g., Python, Bash, PowerShell) for automation tasks. Familiarity with database management systems (e.g., SQL Server, MySQL) and data backup and recovery solutions. What we do for you At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together. Benefit Highlights Competitive benefits package, including medical, dental, vision, and life insurance 401k match Unlimited Approved PTO after one year (2 weeks your first year) 10 Holidays including your Birthday and a Floating Holiday Gym reimbursement Amazon Prime reimbursement 40 Hours for Volunteer Time Paid Maternity and Paternity leave Paid certifications Learning and development programs Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws. Powered by JazzHR Q5SoU54kSh
Job Description Job Description Company Description As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions - finding the right insurance coverage. We are on a mission to be the most trusted partner for our customers and our people, enabling empowered decisions along the journey to health and financial well-being. Spring Venture Group offers incredible culture, benefits, and fantastic income potential in a stable and successful work environment at a Medicare agency. This starts with a workplace that empowers people to do their best work. Come build a rewarding career and make a meaningful impact on peoples' lives in an environment that values your determination. Join our diverse, inclusive team and get ready to crush your goals! Job Description OVERVIEW We are seeking a player-coach, Systems Engineer Manager, to lead a small, high-impact team of system engineers while actively executing on core technical initiatives. This role requires a 60% hands-on engineering / 40% team management split. The ideal candidate will possess a strong technical background, proven leadership abilities, and a passion for delivering innovative solutions. REPORTS TO The Systems Engineer Manager reports to the Director, Technology Operations in the Technology department. The ideal candidate is a deeply technical practitioner who thrives on solving complex system engineering challenges, driving backlog execution, and modernizing legacy systems into cloud-first, AI-augmented solutions. You will own our identity boundaries, endpoint management pipelines, workspace infrastructure, and edge services, while serving as a champion for AI-driven IT operations. ESSENTIAL DUTIES The essential duties for this role include, but are not limited to: Team Management & Operational Leadership (40%) Team Management: Lead, mentor, and manage a team of 2-3 system engineers, ensuring the highest standards of quality and efficiency. Agile/Kanban Delivery & Metrics: Manage team backlog using Agile/Kanban best practices to establish clear priorities, maximize throughput, and maintain predictable delivery schedules. Track and maintain key operational metrics for monthly leadership reporting and capacity planning. Cross-Functional Partnership: Collaborate with leaders across Service Desk, Enterprise Applications, and DevOps to execute multi-departmental technical initiatives, establish seamless escalation paths, and drive shared operational efficiencies. Vendor Management & Managed Services Oversight: Direct operational and contract management for primary IT infrastructure partners-specifically YellowDog Networks (co-managed office networking, Palo Alto firewalls, switches) and core endpoint/identity vendors (e.g., Okta, JAMF, NinjaOne). Track vendor SLA compliance, oversee change validation protocols, manage contract renewals, and optimize licensing spend. Hands-On Technical Execution (60%) Identity & Access Control (IAM): Architect, deploy, and maintain identity infrastructure across Active Directory (ADUC/GPO), Azure hybrid environments, Okta (SSO, Workflows, SAML, MFA), and Google Workspace (GSuite, Gemini access controls, Vault, GCP,GAM, API integrations) to enforce strict, HIPAA-compliant RBAC and zero-trust access controls. Endpoint & Workspace Systems Engineering: Own the lifecycle, system design, and security of physical and virtual endpoints (Windows and macOS) using NinjaOne, JAMF, PDQ SmartDeploy, WSUS, and AWS WorkSpaces. Modernize legacy deployment workflows into cloud-first solutions. AI-First Automation & Modernization: Actively write and maintain scripts (PowerShell, Bash, Python) using AI-assisted development platforms (e.g., Cursor) to eliminate manual IT toil, automate patch pipelines, and refactor legacy administrative processes. Network Access & Infrastructure Administration: Administer user-facing access policies and services, including Active Directory-integrated Radius Auth, GlobalProtect VPN user provisioning/client software, internal DNS, PKI/Certificate Authorities, AWS FSx / AWS File Gateway local storage, and Cisco voice/Jabber services. Partner with managed network providers (YellowDog Networks) to review, test, and validate global office network and Palo Alto firewall updates. Systemic Security & Vulnerability Remediation: Execute workstation endpoint encryption (BitLocker/JAMF) and proactively remediate endpoint OS and application vulnerabilities in close coordination with Information Security. Complex Cross-System Troubleshooting: Act as a primary technical escalation point. Lead root-cause analysis and resolution for complex, heavily integrated multi-departmental systems to minimize operational downtime. Qualifications Technical Expertise 8+ years of hands-on experience in systems engineering, endpoint management, and identity infrastructure, with at least 2 years in a management or lead capacity. Identity & Directory Services: Deep expertise in Active Directory, GPO, Azure AD Sync, Okta (SAML, Workflows, MFA), and Google Workspace Administration (OU management, Vault,GCP, GAM, security configurations, and user provisioning for enterprise tools like Gemini). Endpoint & VDI: Proven experience managing Windows and macOS environments at scale using JAMF, NinjaOne, PDQ SmartDeploy, and AWS WorkSpaces. Scripting & AI Tooling: Strong proficiency in PowerShell, Bash, Python or similar scripting languages, with demonstrated experience using AI-assisted coding platforms (e.g., Cursor, GitHub Copilot) to accelerate scripting and automation. Network & Storage: Solid understanding of DNS, PKI/Certificate Authorities, AWS FSx, AWS File Gateway, and core networking principles. Leadership & Soft Skills Proven ability to operate effectively as a player-coach on a small team, balancing high-level planning with direct technical execution. Strong commitment to emotional intelligence, transparent communication, and collaborative problem-solving across teams. Experience managing IT projects via Jira/Confluence using Agile or Kanban frameworks. Preferred Qualifications Certifications in relevant technologies (e.g., Okta Certified Administrator, Jamf Certified Admin, AWS Certified Solutions Architect, Microsoft Certified: Identity and Access Administrator). Experience in healthcare or regulated environments subject to HIPAA compliance. Additional Information Competitive compensation Medical, Dental and Vision benefits after a short waiting period 401k matching program Generous paid time off program with an additional company break during the holidays Annual Volunteer Time Off (VTO) and a donation matching program Life Insurance Employee Assistance Program (health & well-being on and off the job) Rewards and Recognition Maternity and Parental Leave Training program and ongoing support throughout your entire Spring Venture Group career Diverse, inclusive & welcoming culture Optional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, Travel Assist, and Legal plans Spring Venture Group is an Equal Opportunity Employer Spring Venture Group is an Equal Opportunity Employer
11/12/2026
Full time
Job Description Job Description Company Description As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions - finding the right insurance coverage. We are on a mission to be the most trusted partner for our customers and our people, enabling empowered decisions along the journey to health and financial well-being. Spring Venture Group offers incredible culture, benefits, and fantastic income potential in a stable and successful work environment at a Medicare agency. This starts with a workplace that empowers people to do their best work. Come build a rewarding career and make a meaningful impact on peoples' lives in an environment that values your determination. Join our diverse, inclusive team and get ready to crush your goals! Job Description OVERVIEW We are seeking a player-coach, Systems Engineer Manager, to lead a small, high-impact team of system engineers while actively executing on core technical initiatives. This role requires a 60% hands-on engineering / 40% team management split. The ideal candidate will possess a strong technical background, proven leadership abilities, and a passion for delivering innovative solutions. REPORTS TO The Systems Engineer Manager reports to the Director, Technology Operations in the Technology department. The ideal candidate is a deeply technical practitioner who thrives on solving complex system engineering challenges, driving backlog execution, and modernizing legacy systems into cloud-first, AI-augmented solutions. You will own our identity boundaries, endpoint management pipelines, workspace infrastructure, and edge services, while serving as a champion for AI-driven IT operations. ESSENTIAL DUTIES The essential duties for this role include, but are not limited to: Team Management & Operational Leadership (40%) Team Management: Lead, mentor, and manage a team of 2-3 system engineers, ensuring the highest standards of quality and efficiency. Agile/Kanban Delivery & Metrics: Manage team backlog using Agile/Kanban best practices to establish clear priorities, maximize throughput, and maintain predictable delivery schedules. Track and maintain key operational metrics for monthly leadership reporting and capacity planning. Cross-Functional Partnership: Collaborate with leaders across Service Desk, Enterprise Applications, and DevOps to execute multi-departmental technical initiatives, establish seamless escalation paths, and drive shared operational efficiencies. Vendor Management & Managed Services Oversight: Direct operational and contract management for primary IT infrastructure partners-specifically YellowDog Networks (co-managed office networking, Palo Alto firewalls, switches) and core endpoint/identity vendors (e.g., Okta, JAMF, NinjaOne). Track vendor SLA compliance, oversee change validation protocols, manage contract renewals, and optimize licensing spend. Hands-On Technical Execution (60%) Identity & Access Control (IAM): Architect, deploy, and maintain identity infrastructure across Active Directory (ADUC/GPO), Azure hybrid environments, Okta (SSO, Workflows, SAML, MFA), and Google Workspace (GSuite, Gemini access controls, Vault, GCP,GAM, API integrations) to enforce strict, HIPAA-compliant RBAC and zero-trust access controls. Endpoint & Workspace Systems Engineering: Own the lifecycle, system design, and security of physical and virtual endpoints (Windows and macOS) using NinjaOne, JAMF, PDQ SmartDeploy, WSUS, and AWS WorkSpaces. Modernize legacy deployment workflows into cloud-first solutions. AI-First Automation & Modernization: Actively write and maintain scripts (PowerShell, Bash, Python) using AI-assisted development platforms (e.g., Cursor) to eliminate manual IT toil, automate patch pipelines, and refactor legacy administrative processes. Network Access & Infrastructure Administration: Administer user-facing access policies and services, including Active Directory-integrated Radius Auth, GlobalProtect VPN user provisioning/client software, internal DNS, PKI/Certificate Authorities, AWS FSx / AWS File Gateway local storage, and Cisco voice/Jabber services. Partner with managed network providers (YellowDog Networks) to review, test, and validate global office network and Palo Alto firewall updates. Systemic Security & Vulnerability Remediation: Execute workstation endpoint encryption (BitLocker/JAMF) and proactively remediate endpoint OS and application vulnerabilities in close coordination with Information Security. Complex Cross-System Troubleshooting: Act as a primary technical escalation point. Lead root-cause analysis and resolution for complex, heavily integrated multi-departmental systems to minimize operational downtime. Qualifications Technical Expertise 8+ years of hands-on experience in systems engineering, endpoint management, and identity infrastructure, with at least 2 years in a management or lead capacity. Identity & Directory Services: Deep expertise in Active Directory, GPO, Azure AD Sync, Okta (SAML, Workflows, MFA), and Google Workspace Administration (OU management, Vault,GCP, GAM, security configurations, and user provisioning for enterprise tools like Gemini). Endpoint & VDI: Proven experience managing Windows and macOS environments at scale using JAMF, NinjaOne, PDQ SmartDeploy, and AWS WorkSpaces. Scripting & AI Tooling: Strong proficiency in PowerShell, Bash, Python or similar scripting languages, with demonstrated experience using AI-assisted coding platforms (e.g., Cursor, GitHub Copilot) to accelerate scripting and automation. Network & Storage: Solid understanding of DNS, PKI/Certificate Authorities, AWS FSx, AWS File Gateway, and core networking principles. Leadership & Soft Skills Proven ability to operate effectively as a player-coach on a small team, balancing high-level planning with direct technical execution. Strong commitment to emotional intelligence, transparent communication, and collaborative problem-solving across teams. Experience managing IT projects via Jira/Confluence using Agile or Kanban frameworks. Preferred Qualifications Certifications in relevant technologies (e.g., Okta Certified Administrator, Jamf Certified Admin, AWS Certified Solutions Architect, Microsoft Certified: Identity and Access Administrator). Experience in healthcare or regulated environments subject to HIPAA compliance. Additional Information Competitive compensation Medical, Dental and Vision benefits after a short waiting period 401k matching program Generous paid time off program with an additional company break during the holidays Annual Volunteer Time Off (VTO) and a donation matching program Life Insurance Employee Assistance Program (health & well-being on and off the job) Rewards and Recognition Maternity and Parental Leave Training program and ongoing support throughout your entire Spring Venture Group career Diverse, inclusive & welcoming culture Optional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, Travel Assist, and Legal plans Spring Venture Group is an Equal Opportunity Employer Spring Venture Group is an Equal Opportunity Employer
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/10/2026
Full time
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/09/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Job Description Job Description Type: Full Time Location: Philadelphia, PA Overtime Exempt: Exempt Reports To: ARMADA HQ Travel Required: Yes Security Clearance Required: Active Secret Security Clearance CONTINGENT UPON AWARD Duties & Responsibilities: Specialist, Information System Security III (SISS3) will conduct risk and vulnerability assessments of planned and installed systems to identify vulnerabilities, risks and protection needs; conduct systems security evaluation, audits, and reviews; determine the residual risk of a package based on package content and assessment results and documenting for the Security Controls Assessor's (SCA) and higher level review. Execute Security Assessment Plans (SAPs) by conducting on-site testing for afloat and PIT ashore systems. Examples include executing STIGs, SRGs, ACAS scanning, and applying patches assets to obtain cybersecurity compliance and remediate vulnerabilities. Specialist, Information System Security III (SISS3) will conduct systems security reviews, audits, or evaluations, as appropriate, to ensure accreditation documents are accurate and represent the current risk posture of the system. Perform analysis of logs, events, and reporting of various data collections tools including: vulnerability monitoring via Assured Compliance Assessment System (ACAS) and related tools, Host Based Security Systems (HBSS), web content filters, Security Information and event management (SIEM), firewall systems, network devices, server devices, workstations, and intrusion detection and prevention systems (ID/PS). Specialist, Information System Security III (SISS3) will assess impacts from observed risks and report via the Cybersecurity Program chain of command. Executing Security Assessment Plans (SAPs) by conducting on-site testing for afloat and PIT ashore systems. Examples include executing STIGs, SRGs, ACAS scanning, and applying patches assets to obtain cybersecurity compliance and remediate vulnerabilities. Perform the evaluation of system administrator, security engineer, and/or system owner proposed corrections to ensure compliance and best-fit solution. Specialist, Information System Security III (SISS3) will present and submit data to management, develop reports, and produce procedural documentation in a comprehensive and cohesive manner. Perform risk management and security engineering for Research, Development, Testing, and Evaluation (RDT&E) RMF Afloat systems include Information Assurance Vulnerability Management (IAVM) support, remediation, patching, scanning and associated boundary maintenance. Specialist, Information System Security III (SISS3) will document residual risks in a plan of actions and milestones formatted in compliance with the current package system, currently eMASS. Specialist, Information System Security III (SISS3) will maintain current vulnerability scan data and residual risk plan of actions and milestones in Vulnerability Remediation Asset Manager (VRAM). Manage, attend, and support configuration control board practices. Create and verify the accuracy of POA&Ms/RARs as identified by vulnerability actual test results. Specialist, Information System Security III (SISS3) shall write technical documentation such as user manuals, reports, documentation, policies, presentations, Plan of Action and Milestones (POA&Ms), risk assessments, proposals, outlines, and summaries in support of both ashore and afloat systems across multiple platforms. Support developing of technical documents across multiple platforms including configuration management, milestone, issue tracking, web site content management and RMF documentation. Specialist, Information System Security III (SISS3) may be required to travel CONUS (any state in USA) and OCONUS (primarily Japan, and any country in Europe). The estimated number of trips is 14 per year (estimated 25%-30% travel). Other duties as assigned. Knowledge, Skills, and Abilities (KSAs): Ability to travel CONUS (any state in USA) and OCONUS (primarily Japan, and any country in Europe). Proficient in Microsoft Windows Operating System Administration, including Windows 11, Windows 10, Windows 7, and Windows XP (at a minimum). Ability to work as a team member, communicate, perform office functions and use office tools, customer focused and deliver exceptional performance. Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision. Possess excellent oral and written communication skills. Required Certifications: Minimum of one (1) IAT Level II listed certificate required: CompTIA Security+ (CE) CompTIA CySA+ GIAC Security Essentials (GSEC) ISC SSCP (Systems Security Certified Practitioner) Minimum/General Experience: Five (5) years of experience in the following: Cybersecurity, Engineering, Test and Evaluation (T&E) or Authorization and Assessment (A&A) (formerly C&A) related field. Information Assurance tools such as Defense Information Systems Agency (DISA) Enterprise Mission Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS). Command line interface, PowerShell, and performing automated tasking through use of code. Minimum Education: College degree in any technical discipline from an accredited college or university. Disclaimer: The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at . Special Notes: Relocation is not available for these jobs ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.
09/29/2026
Full time
Job Description Job Description Type: Full Time Location: Philadelphia, PA Overtime Exempt: Exempt Reports To: ARMADA HQ Travel Required: Yes Security Clearance Required: Active Secret Security Clearance CONTINGENT UPON AWARD Duties & Responsibilities: Specialist, Information System Security III (SISS3) will conduct risk and vulnerability assessments of planned and installed systems to identify vulnerabilities, risks and protection needs; conduct systems security evaluation, audits, and reviews; determine the residual risk of a package based on package content and assessment results and documenting for the Security Controls Assessor's (SCA) and higher level review. Execute Security Assessment Plans (SAPs) by conducting on-site testing for afloat and PIT ashore systems. Examples include executing STIGs, SRGs, ACAS scanning, and applying patches assets to obtain cybersecurity compliance and remediate vulnerabilities. Specialist, Information System Security III (SISS3) will conduct systems security reviews, audits, or evaluations, as appropriate, to ensure accreditation documents are accurate and represent the current risk posture of the system. Perform analysis of logs, events, and reporting of various data collections tools including: vulnerability monitoring via Assured Compliance Assessment System (ACAS) and related tools, Host Based Security Systems (HBSS), web content filters, Security Information and event management (SIEM), firewall systems, network devices, server devices, workstations, and intrusion detection and prevention systems (ID/PS). Specialist, Information System Security III (SISS3) will assess impacts from observed risks and report via the Cybersecurity Program chain of command. Executing Security Assessment Plans (SAPs) by conducting on-site testing for afloat and PIT ashore systems. Examples include executing STIGs, SRGs, ACAS scanning, and applying patches assets to obtain cybersecurity compliance and remediate vulnerabilities. Perform the evaluation of system administrator, security engineer, and/or system owner proposed corrections to ensure compliance and best-fit solution. Specialist, Information System Security III (SISS3) will present and submit data to management, develop reports, and produce procedural documentation in a comprehensive and cohesive manner. Perform risk management and security engineering for Research, Development, Testing, and Evaluation (RDT&E) RMF Afloat systems include Information Assurance Vulnerability Management (IAVM) support, remediation, patching, scanning and associated boundary maintenance. Specialist, Information System Security III (SISS3) will document residual risks in a plan of actions and milestones formatted in compliance with the current package system, currently eMASS. Specialist, Information System Security III (SISS3) will maintain current vulnerability scan data and residual risk plan of actions and milestones in Vulnerability Remediation Asset Manager (VRAM). Manage, attend, and support configuration control board practices. Create and verify the accuracy of POA&Ms/RARs as identified by vulnerability actual test results. Specialist, Information System Security III (SISS3) shall write technical documentation such as user manuals, reports, documentation, policies, presentations, Plan of Action and Milestones (POA&Ms), risk assessments, proposals, outlines, and summaries in support of both ashore and afloat systems across multiple platforms. Support developing of technical documents across multiple platforms including configuration management, milestone, issue tracking, web site content management and RMF documentation. Specialist, Information System Security III (SISS3) may be required to travel CONUS (any state in USA) and OCONUS (primarily Japan, and any country in Europe). The estimated number of trips is 14 per year (estimated 25%-30% travel). Other duties as assigned. Knowledge, Skills, and Abilities (KSAs): Ability to travel CONUS (any state in USA) and OCONUS (primarily Japan, and any country in Europe). Proficient in Microsoft Windows Operating System Administration, including Windows 11, Windows 10, Windows 7, and Windows XP (at a minimum). Ability to work as a team member, communicate, perform office functions and use office tools, customer focused and deliver exceptional performance. Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision. Possess excellent oral and written communication skills. Required Certifications: Minimum of one (1) IAT Level II listed certificate required: CompTIA Security+ (CE) CompTIA CySA+ GIAC Security Essentials (GSEC) ISC SSCP (Systems Security Certified Practitioner) Minimum/General Experience: Five (5) years of experience in the following: Cybersecurity, Engineering, Test and Evaluation (T&E) or Authorization and Assessment (A&A) (formerly C&A) related field. Information Assurance tools such as Defense Information Systems Agency (DISA) Enterprise Mission Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS). Command line interface, PowerShell, and performing automated tasking through use of code. Minimum Education: College degree in any technical discipline from an accredited college or university. Disclaimer: The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at . Special Notes: Relocation is not available for these jobs ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.
Job Description Job Description About the Company : Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America aims to provide sustainable and reliable energy solutions to meet the growing demand for clean power and is known for its commitment to innovation, high-quality standards, and exceptional customer service. Security Engineer - Network & Identity: The Security Engineer (Network & Identity) is a hands-on engineering role within the IT team responsible for designing, implementing, securing, and automating Sungrow USA's network security, PKI and certificate management, and identity & access infrastructure across on-premises, cloud, and SaaS environments. This role serves as the technical owner for network security architecture, cryptographic services, certificate lifecycle management, authentication, and access controls. The position focuses on Zero Trust security, network segmentation, certificate-based authentication, and identity protection to reduce organizational risk and enable secure business operations and platform ownership rather than SOC operations, threat monitoring, or incident response. Essential Duties and Responsibilities: Network Security Design, implement, and maintain secure enterprise network architectures across corporate offices, data centers, cloud platforms, and remote workforce environments. Architect network segmentation, Zero Trust access controls, and secure connectivity standards using Fortinet and Zscaler security solutions. Develop and maintain Zero Trust architectures across network, identity, endpoint, application, and cloud environments. Design and administer secure remote access using Zscaler Private Access, VPN technologies, and identity-aware access controls. Manage firewall policies, network security controls, routing security, DNS security, and hybrid-cloud connectivity. Design and support Network Access Control architectures using IEEE 802.1X, RADIUS, and certificate-based authentication. Assess network security posture, develop remediation plans, and drive continuous security improvements. Cryptography, PKI & Certificate Management Own the enterprise PKI, cryptography, and certificate lifecycle management architecture, standards, and governance program. Design and manage certificate-based authentication and machine identity solutions for users, devices, servers, applications, cloud workloads, and network infrastructure across Azure, AWS, and hybrid environments. Implement and maintain certificate lifecycle automation using Microsoft Cloud PKI, Keyfactor, CyberArk Certificate Manager, EJBCA, DigiCert, AppViewX, or comparable platforms. Manage certificate issuance, enrollment, discovery, deployment, monitoring, renewal, revocation, auditing, and compliance across the enterprise. Design and support cryptographic services and certificate-based security controls, including TLS/mTLS, code signing, PKI trust hierarchies, certificate-based authentication, SCEP, PKCS, and machine identities. Establish PKI and cryptographic standards, key management practices, and security controls to support Zero Trust, regulatory compliance, and enterprise security requirements. Troubleshoot and resolve complex certificate, cryptographic, trust chain, authentication, and secure communications issues across enterprise systems and applications. Identity & Access Define authentication and authorization standards for workforce, partner, application, service, and machine identities. Design, implement, and maintain Microsoft Entra ID architecture, tenant governance, and identity security controls. Develop, test, and enforce Conditional Access policies and Zero Trust access controls. Implement and maintain MFA, passwordless authentication, phishing-resistant authentication, and Microsoft Entra ID Protection capabilities. Design and support enterprise SSO and federation integrations using SAML, OAuth 2.0, OpenID Connect, and SCIM. Implement least-privilege and risk-based access models across enterprise platforms. Administer RBAC, administrative separation, Microsoft Entra Privileged Identity Management, and least-privilege access controls. Govern application registrations, service principals, enterprise applications, API permissions, and managed identities. Support B2B collaboration, guest-user governance, external workforce access, and third-party identity integrations. Design and implement security controls across Microsoft Azure and AWS environments. Apply least privilege, RBAC, encryption, secrets management, and secure configuration standards to on-prem and cloud resources. Automate identity provisioning and deprovisioning, access governance, certificate management, configuration validation, and security operations. Create reusable secure-by-default templates and reduce manual administration through automation and orchestration Conduct access reviews, entitlement certifications, and identity governance activities. Education or Desired License and Certificates: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field, or equivalent professional experience. Microsoft Certified: Identity and Access Administrator Associate (SC-300) preferred. Microsoft Certified: Azure Security Engineer Associate (AZ-500) preferred. CCNA, Fortinet, Zscaler, AWS Security, CISSP, CISM, Terraform, or relevant PKI certification preferred Preferred Experience & Qualifications: 5+ years of experience in security engineering, identity & access management (IAM), network security, cloud security, or a related enterprise IT discipline. Hands-on experience with Microsoft Entra ID, including Conditional Access, MFA, SSO, Identity Protection, PIM, RBAC, identity governance, and modern authentication protocols (SAML, OAuth, OpenID Connect, SCIM). Experience designing, implementing, and securing enterprise identity, privileged access, and machine identity solutions across hybrid and multi-cloud environments. Hands-on experience with Fortinet, Zscaler (ZIA/ZPA), Zero Trust architectures, least-privilege access models, and network security controls. Experience designing and operating enterprise PKI, certificate lifecycle management, certificate-based authentication, and machine identity platforms such as Keyfactor, DigiCert, EJBCA, AppViewX, CyberArk Certificate Manager, or similar solutions. Experience securing Azure and AWS environments, including identity, networking, encryption, secrets management, logging, and security monitoring. Experience with PAM and IGA platforms such as CyberArk, Delinea, BeyondTrust, SailPoint, Saviynt, or similar technologies. Experience integrating identity, network, cloud, and security telemetry with SIEM and security operations platforms. Strong automation and Infrastructure as Code skills using PowerShell, Python, Microsoft Graph API, REST APIs, Terraform, or similar technologies. Strong troubleshooting skills across authentication, federation, certificates, PKI, network security, cloud access, application integrations, and enterprise identity services. Knowledge of cybersecurity and compliance frameworks including SOC 2, ISO/IEC 27001, NIST CSF, NIST 800-63, CIS Controls, Zero Trust, and NERC CIP. Competencies: Mandarin fluency preferred but not required. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Excellent communication, stakeholder management, and technical documentation skills. Strong organization, attention to detail, initiative, and ownership. Ability to balance security, reliability, usability, scalability, and business requirements. Proactive approach to automation, standardization, and continuous improvement. Travel 5%-20% Work Location and Status: Full time, Hybrid at any Sungrow USA office in Phoenix, Costa Mesa, or Houston No visa sponsorship Compensation: Compensation commensurate with experience Competitive salary and annual bonus eligibility Comprehensive benefits package including health, dental, vision, and retirement plans Strong personal and company growth opportunities Sungrow is an equal opportunity employer. Due to strong interest in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.
09/28/2026
Full time
Job Description Job Description About the Company : Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America aims to provide sustainable and reliable energy solutions to meet the growing demand for clean power and is known for its commitment to innovation, high-quality standards, and exceptional customer service. Security Engineer - Network & Identity: The Security Engineer (Network & Identity) is a hands-on engineering role within the IT team responsible for designing, implementing, securing, and automating Sungrow USA's network security, PKI and certificate management, and identity & access infrastructure across on-premises, cloud, and SaaS environments. This role serves as the technical owner for network security architecture, cryptographic services, certificate lifecycle management, authentication, and access controls. The position focuses on Zero Trust security, network segmentation, certificate-based authentication, and identity protection to reduce organizational risk and enable secure business operations and platform ownership rather than SOC operations, threat monitoring, or incident response. Essential Duties and Responsibilities: Network Security Design, implement, and maintain secure enterprise network architectures across corporate offices, data centers, cloud platforms, and remote workforce environments. Architect network segmentation, Zero Trust access controls, and secure connectivity standards using Fortinet and Zscaler security solutions. Develop and maintain Zero Trust architectures across network, identity, endpoint, application, and cloud environments. Design and administer secure remote access using Zscaler Private Access, VPN technologies, and identity-aware access controls. Manage firewall policies, network security controls, routing security, DNS security, and hybrid-cloud connectivity. Design and support Network Access Control architectures using IEEE 802.1X, RADIUS, and certificate-based authentication. Assess network security posture, develop remediation plans, and drive continuous security improvements. Cryptography, PKI & Certificate Management Own the enterprise PKI, cryptography, and certificate lifecycle management architecture, standards, and governance program. Design and manage certificate-based authentication and machine identity solutions for users, devices, servers, applications, cloud workloads, and network infrastructure across Azure, AWS, and hybrid environments. Implement and maintain certificate lifecycle automation using Microsoft Cloud PKI, Keyfactor, CyberArk Certificate Manager, EJBCA, DigiCert, AppViewX, or comparable platforms. Manage certificate issuance, enrollment, discovery, deployment, monitoring, renewal, revocation, auditing, and compliance across the enterprise. Design and support cryptographic services and certificate-based security controls, including TLS/mTLS, code signing, PKI trust hierarchies, certificate-based authentication, SCEP, PKCS, and machine identities. Establish PKI and cryptographic standards, key management practices, and security controls to support Zero Trust, regulatory compliance, and enterprise security requirements. Troubleshoot and resolve complex certificate, cryptographic, trust chain, authentication, and secure communications issues across enterprise systems and applications. Identity & Access Define authentication and authorization standards for workforce, partner, application, service, and machine identities. Design, implement, and maintain Microsoft Entra ID architecture, tenant governance, and identity security controls. Develop, test, and enforce Conditional Access policies and Zero Trust access controls. Implement and maintain MFA, passwordless authentication, phishing-resistant authentication, and Microsoft Entra ID Protection capabilities. Design and support enterprise SSO and federation integrations using SAML, OAuth 2.0, OpenID Connect, and SCIM. Implement least-privilege and risk-based access models across enterprise platforms. Administer RBAC, administrative separation, Microsoft Entra Privileged Identity Management, and least-privilege access controls. Govern application registrations, service principals, enterprise applications, API permissions, and managed identities. Support B2B collaboration, guest-user governance, external workforce access, and third-party identity integrations. Design and implement security controls across Microsoft Azure and AWS environments. Apply least privilege, RBAC, encryption, secrets management, and secure configuration standards to on-prem and cloud resources. Automate identity provisioning and deprovisioning, access governance, certificate management, configuration validation, and security operations. Create reusable secure-by-default templates and reduce manual administration through automation and orchestration Conduct access reviews, entitlement certifications, and identity governance activities. Education or Desired License and Certificates: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field, or equivalent professional experience. Microsoft Certified: Identity and Access Administrator Associate (SC-300) preferred. Microsoft Certified: Azure Security Engineer Associate (AZ-500) preferred. CCNA, Fortinet, Zscaler, AWS Security, CISSP, CISM, Terraform, or relevant PKI certification preferred Preferred Experience & Qualifications: 5+ years of experience in security engineering, identity & access management (IAM), network security, cloud security, or a related enterprise IT discipline. Hands-on experience with Microsoft Entra ID, including Conditional Access, MFA, SSO, Identity Protection, PIM, RBAC, identity governance, and modern authentication protocols (SAML, OAuth, OpenID Connect, SCIM). Experience designing, implementing, and securing enterprise identity, privileged access, and machine identity solutions across hybrid and multi-cloud environments. Hands-on experience with Fortinet, Zscaler (ZIA/ZPA), Zero Trust architectures, least-privilege access models, and network security controls. Experience designing and operating enterprise PKI, certificate lifecycle management, certificate-based authentication, and machine identity platforms such as Keyfactor, DigiCert, EJBCA, AppViewX, CyberArk Certificate Manager, or similar solutions. Experience securing Azure and AWS environments, including identity, networking, encryption, secrets management, logging, and security monitoring. Experience with PAM and IGA platforms such as CyberArk, Delinea, BeyondTrust, SailPoint, Saviynt, or similar technologies. Experience integrating identity, network, cloud, and security telemetry with SIEM and security operations platforms. Strong automation and Infrastructure as Code skills using PowerShell, Python, Microsoft Graph API, REST APIs, Terraform, or similar technologies. Strong troubleshooting skills across authentication, federation, certificates, PKI, network security, cloud access, application integrations, and enterprise identity services. Knowledge of cybersecurity and compliance frameworks including SOC 2, ISO/IEC 27001, NIST CSF, NIST 800-63, CIS Controls, Zero Trust, and NERC CIP. Competencies: Mandarin fluency preferred but not required. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Excellent communication, stakeholder management, and technical documentation skills. Strong organization, attention to detail, initiative, and ownership. Ability to balance security, reliability, usability, scalability, and business requirements. Proactive approach to automation, standardization, and continuous improvement. Travel 5%-20% Work Location and Status: Full time, Hybrid at any Sungrow USA office in Phoenix, Costa Mesa, or Houston No visa sponsorship Compensation: Compensation commensurate with experience Competitive salary and annual bonus eligibility Comprehensive benefits package including health, dental, vision, and retirement plans Strong personal and company growth opportunities Sungrow is an equal opportunity employer. Due to strong interest in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.
Job Description Job Description About Us PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire" lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business. Position Summary The System Operations Specialist - EDI serves as the primary liaison between PrismHR clients, insurance carriers, and internal technical teams to plan, configure, and maintain Electronic Data Interchange (EDI) connections that power benefits enrollment, payroll deductions, and related data feeds. This role blends three functions: facilitator, running kickoff and status calls that keep clients, carriers, and internal teams aligned; administrator, configuring, monitoring, and troubleshooting EDI feeds to keep data accurate and on schedule; and project manager, owning EDI implementations end to end, from scoping through testing to go-live and post-launch support. Success in this role requires strong client relationship skills paired with technical fluency to resolve data and connectivity issues independently. Essential Duties & Responsibilities Client Facilitation Serve as the primary point of contact for assigned clients throughout EDI onboarding, implementation, and ongoing support. Lead kickoff, status, and troubleshooting calls between clients, insurance carriers, and internal stakeholders. Translate technical EDI requirements into clear, non-technical guidance for client and carrier contacts. Train client administrators on EDI processes, file review, and issue-reporting procedures. EDI Administration Facilitation of the file creation along with support from an engineer. Maintain accurate records of client EDI setups, carrier specifications, and connection documentation. Partner with carriers and clearinghouses to resolve mapping, format, or connectivity issues. Project Management Own EDI implementation projects end to end: scoping, timeline development, milestone tracking, testing, and go-live. Coordinate cross-functional resources (benefits, payroll, IT, carriers) to keep implementations on schedule. Communicate project status, risks, and open issues to clients and internal leadership. Manage multiple concurrent client implementations, prioritizing based on deadlines and complexity. Identify and recommend process improvements to reduce implementation time and recurring errors. Regular on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor. Knowledge, Skills and Ambilities Experience with HR, payroll, or benefits administration platforms; PrismHR experience a plus. Demonstrated project management experience; PMP or similar certification a plus. Excellent verbal and written communication skills, with the ability to manage client relationships professionally under deadline pressure. Strong analytical and troubleshooting skills with high attention to detail. Proficiency in Excel and familiarity with project tracking tools (e.g., Smartsheet, Asana, Jira). Required Education & Experience Bachelor's degree preferred in computer science, information technology, or related field or equivalent combination of experience, skills, and education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred. Two (2) to Four (4) years of in EDI, benefits administration, HRIS/HR technology, or a related client-facing role. Working knowledge of EDI file formats and standards (e.g., ANSI X) strongly preferred. Experience working in a multi-state or Professional Employer Organization (PEO) preferred. Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. Physical, Mental, & Communication Demands Physical Demands: Sedentary Work: Work primarily involves sitting for extended periods at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Mobility: Occasional movement throughout the office and at customer, meeting, conference, or training locations. Visual Acuity: Ability to read and analyze information on a computer screen, with reasonable accommodation as applicable, and in printed materials. Lifting & Carrying: Minimal lifting is required and may include handling documents and light office materials. Travel: Domestic travel up to 25% may involve extended sitting during air or ground transportation and standing or walking during client visits, meetings, and conferences. Mental Demands: Concentration and Analysis: Sustained concentration and analytical thinking are required to interpret technical and business information. Decision Making: Ability to exercise independent judgment and make timely, informed decisions based on customer and project requirements. Attention to Detail: High accuracy is required when documenting requirements, managing project information, and communicating recommendations. Problem-Solving: Continuous need to evaluate and resolve complex or Client implementation and customer issues. Multitasking: Ability to prioritize competing demands and manage multiple projects, schedules, and deadlines. Stress Management: Ability to remain effective in high-pressure, customer-facing situations and adapt to changing project conditions. Communication Demands: Interpersonal Skills: Build productive relationships and communicate effectively with customers, managers, cross-functional teams, and external contacts. Cultural Sensitivity: Communicate respectfully with individuals from diverse backgrounds, demonstrating cultural awareness and sensitivity. Written Communication: Prepare clear and accurate requirements, functional design documents, project notes, status updates, emails, and related documentation. Verbal Communication: Facilitate discussions, explain technical and industry concepts, and provide clear instructions and recommendations. Virtual Communication: Regularly use video conferencing, phone systems, and digital collaboration tools to engage customers and internal teams. Presentation Skills: Deliver effective remote and in-person presentations to customers, stakeholders, and industry audiences. This position is eligible for the following benefits: Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners. Diversity, Equity and Inclusion Program/Affirmative Action Plan: We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion. Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive . click apply for full job details
09/28/2026
Full time
Job Description Job Description About Us PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire" lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business. Position Summary The System Operations Specialist - EDI serves as the primary liaison between PrismHR clients, insurance carriers, and internal technical teams to plan, configure, and maintain Electronic Data Interchange (EDI) connections that power benefits enrollment, payroll deductions, and related data feeds. This role blends three functions: facilitator, running kickoff and status calls that keep clients, carriers, and internal teams aligned; administrator, configuring, monitoring, and troubleshooting EDI feeds to keep data accurate and on schedule; and project manager, owning EDI implementations end to end, from scoping through testing to go-live and post-launch support. Success in this role requires strong client relationship skills paired with technical fluency to resolve data and connectivity issues independently. Essential Duties & Responsibilities Client Facilitation Serve as the primary point of contact for assigned clients throughout EDI onboarding, implementation, and ongoing support. Lead kickoff, status, and troubleshooting calls between clients, insurance carriers, and internal stakeholders. Translate technical EDI requirements into clear, non-technical guidance for client and carrier contacts. Train client administrators on EDI processes, file review, and issue-reporting procedures. EDI Administration Facilitation of the file creation along with support from an engineer. Maintain accurate records of client EDI setups, carrier specifications, and connection documentation. Partner with carriers and clearinghouses to resolve mapping, format, or connectivity issues. Project Management Own EDI implementation projects end to end: scoping, timeline development, milestone tracking, testing, and go-live. Coordinate cross-functional resources (benefits, payroll, IT, carriers) to keep implementations on schedule. Communicate project status, risks, and open issues to clients and internal leadership. Manage multiple concurrent client implementations, prioritizing based on deadlines and complexity. Identify and recommend process improvements to reduce implementation time and recurring errors. Regular on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor. Knowledge, Skills and Ambilities Experience with HR, payroll, or benefits administration platforms; PrismHR experience a plus. Demonstrated project management experience; PMP or similar certification a plus. Excellent verbal and written communication skills, with the ability to manage client relationships professionally under deadline pressure. Strong analytical and troubleshooting skills with high attention to detail. Proficiency in Excel and familiarity with project tracking tools (e.g., Smartsheet, Asana, Jira). Required Education & Experience Bachelor's degree preferred in computer science, information technology, or related field or equivalent combination of experience, skills, and education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred. Two (2) to Four (4) years of in EDI, benefits administration, HRIS/HR technology, or a related client-facing role. Working knowledge of EDI file formats and standards (e.g., ANSI X) strongly preferred. Experience working in a multi-state or Professional Employer Organization (PEO) preferred. Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. Physical, Mental, & Communication Demands Physical Demands: Sedentary Work: Work primarily involves sitting for extended periods at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Mobility: Occasional movement throughout the office and at customer, meeting, conference, or training locations. Visual Acuity: Ability to read and analyze information on a computer screen, with reasonable accommodation as applicable, and in printed materials. Lifting & Carrying: Minimal lifting is required and may include handling documents and light office materials. Travel: Domestic travel up to 25% may involve extended sitting during air or ground transportation and standing or walking during client visits, meetings, and conferences. Mental Demands: Concentration and Analysis: Sustained concentration and analytical thinking are required to interpret technical and business information. Decision Making: Ability to exercise independent judgment and make timely, informed decisions based on customer and project requirements. Attention to Detail: High accuracy is required when documenting requirements, managing project information, and communicating recommendations. Problem-Solving: Continuous need to evaluate and resolve complex or Client implementation and customer issues. Multitasking: Ability to prioritize competing demands and manage multiple projects, schedules, and deadlines. Stress Management: Ability to remain effective in high-pressure, customer-facing situations and adapt to changing project conditions. Communication Demands: Interpersonal Skills: Build productive relationships and communicate effectively with customers, managers, cross-functional teams, and external contacts. Cultural Sensitivity: Communicate respectfully with individuals from diverse backgrounds, demonstrating cultural awareness and sensitivity. Written Communication: Prepare clear and accurate requirements, functional design documents, project notes, status updates, emails, and related documentation. Verbal Communication: Facilitate discussions, explain technical and industry concepts, and provide clear instructions and recommendations. Virtual Communication: Regularly use video conferencing, phone systems, and digital collaboration tools to engage customers and internal teams. Presentation Skills: Deliver effective remote and in-person presentations to customers, stakeholders, and industry audiences. This position is eligible for the following benefits: Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners. Diversity, Equity and Inclusion Program/Affirmative Action Plan: We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion. Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive . click apply for full job details
Job Description Job Description Database Specialist At Celestar, a B&A Company, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value - not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We'd love for you to join our team! Job Summary Celestar, a B&A Company, is looking for a Database Specialist in support of the Army Research Technology Protection Center on an important mission. In this role, you will have the opportunity to work with a great team while supporting Responsibilities Develop, test, maintain, and operate a database/spreadsheet to support CIDA case management, metrics, and reporting, and provide a matrix on the CIDA workload. Develop, maintain, and update the customer tracking database, and provide metrics on the status of all supported programs (e.g., program milestones, S&T PP status, PPP status, types and numbers of surveys and/or assessments conducted). Update the customer tracking database and provide metrics on the status of all supported programs (e.g., program milestones, S&T PP status, PPP status, type, and the number of surveys and/or assessments conducted). Education and Experience Bachelor's degree in computer science or a comparable degree in the Information Technology (IT) field. Six (6) years of experience in Operations support. Required Skills Exceptional oral and written communication skills to effectively interface with senior military officials, managers, and subordinates. Working knowledge of using Power BI and SharePoint. Desired Skills Additional certifications in IT programs related to experience are preferred but not required. Recommended certifications for the SQL database developer role are the Microsoft Certified Systems Engineer: Data Platform or the Oracle Database Administrator Certified Professional. Experience writing functions and procedures in MS Access and Visual Basic is preferred. Security Clearance TS/SCI More About B&A: Notable Clients Celestar, a B&A Company, has grown into a company trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more. Benefits and Programs Celestar, a B&A Company, is proud to offer three robust individual and family medical plans to full-time employees, including a Health Savings Account (HSA) option, as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A's 401(k) plan is available to all employees and includes a company matching contribution. B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include: The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more A formal mentorship program Job shadowing and cross training opportunities Brand Ambassador program Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more Monthly teambuilding events B&A Annual Wellness Challenges: &A, &A, &A, &A, and more At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award. EEO B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities. EEO is the Law B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization.
09/28/2026
Full time
Job Description Job Description Database Specialist At Celestar, a B&A Company, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value - not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We'd love for you to join our team! Job Summary Celestar, a B&A Company, is looking for a Database Specialist in support of the Army Research Technology Protection Center on an important mission. In this role, you will have the opportunity to work with a great team while supporting Responsibilities Develop, test, maintain, and operate a database/spreadsheet to support CIDA case management, metrics, and reporting, and provide a matrix on the CIDA workload. Develop, maintain, and update the customer tracking database, and provide metrics on the status of all supported programs (e.g., program milestones, S&T PP status, PPP status, types and numbers of surveys and/or assessments conducted). Update the customer tracking database and provide metrics on the status of all supported programs (e.g., program milestones, S&T PP status, PPP status, type, and the number of surveys and/or assessments conducted). Education and Experience Bachelor's degree in computer science or a comparable degree in the Information Technology (IT) field. Six (6) years of experience in Operations support. Required Skills Exceptional oral and written communication skills to effectively interface with senior military officials, managers, and subordinates. Working knowledge of using Power BI and SharePoint. Desired Skills Additional certifications in IT programs related to experience are preferred but not required. Recommended certifications for the SQL database developer role are the Microsoft Certified Systems Engineer: Data Platform or the Oracle Database Administrator Certified Professional. Experience writing functions and procedures in MS Access and Visual Basic is preferred. Security Clearance TS/SCI More About B&A: Notable Clients Celestar, a B&A Company, has grown into a company trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more. Benefits and Programs Celestar, a B&A Company, is proud to offer three robust individual and family medical plans to full-time employees, including a Health Savings Account (HSA) option, as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A's 401(k) plan is available to all employees and includes a company matching contribution. B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include: The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more A formal mentorship program Job shadowing and cross training opportunities Brand Ambassador program Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more Monthly teambuilding events B&A Annual Wellness Challenges: &A, &A, &A, &A, and more At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award. EEO B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities. EEO is the Law B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization.
Job Description Job Description Endpoint & Information Systems Specialist POSITION SUMMARY: The Endpoint & Information Systems Specialist designs, implements, and supports the district's cloud, identity, and endpoint management systems across Microsoft 365, Azure, Google Workspace, and major device platforms. The role manages identity services, automation workflows, SIS integrations, and data accuracy while providing Level 3 technical support and ensuring compliance with state reporting requirements. This position requires strong technical expertise, problem solving skills, and the ability to support mission critical educational technology in a fast paced environment. DUTIES AND RESPONSIBILITIES: Design and implement modern endpoint management solutions and strategy for large scale environments. Design, implement and maintain Microsoft Azure, Microsoft 365 and Google Workspace solutions and maintain their roadmap. Design and deploy identity services that support Microsoft 365/Google Workspace for authentication and secure access. Define and maintain identity provisioning of services and role-based access controls; develop and maintain processes and systems to automate workflows for the provisioning, management and de-provisioning of directory objects and services. Develop, maintain, and enforce directory structure, security, policies, and naming standards. Develop and maintain scripts to automate systems deployment, operations, and management. Deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment. Provide technical support for state and national assessments such as IAR, ACCESS, DLM-AA, ACT, SAT, and NAEP. Assist schools with data submissions and reports for compliance and accountability. Provide technical support for educational applications such as Skyward, PowerSchool, Clever, SchoolDay, Hapara, Destiny, and Fitnessgram. Manage end-of-year SIS processes, including data rollover and cleanup. Maintain and troubleshoot Clever, SchoolDay, and Google Workspace integrations with SIS. Lead data cleanup and ETL (Extract, Transform, Load) processes between SIS and the district's data warehouse. Support schools with state reporting and ensure SIS compliance with state (ISBE) requirements. Proactively review and validate SIS data accuracy, identifying and resolving discrepancies. Provide Level 3 support for Service Desk tickets and incidents. Perform scheduled maintenance and support after hours. EXPERIENCE IN: Microsoft 365 MacOS and iOS Microsoft Intune Microsoft Defender for Endpoint Azure AD, identity security and compliance Azure Arc and hybrid cloud management Google Workspace Windows Server 2016/2019/2022 Microsoft Active Directory SSO-related software such as ADFS, OAuth, Okta or other SAML & OpenID Connect providers. PowerShell scripting and utility scripts REQUIREMENTS: Bachelor's Degree in Information Systems, Computer Science, or equivalent combination of education and experience. Minimum of 10 years' experience working in IT disciplines. Experience with Microsoft Access, SQL Server, and T-SQL. Experience with API integration and scripting (e.g., Google Apps Manager - GAM). Strong proficiency in Microsoft Excel. Experience working in K-12 Schools. PREFERRED CERTIFICATION(S) REQUIREMENTS: Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 related certification Microsoft Azure related certification Google for Workspace related certification SKILLS AND ABILITIES: Strong troubleshooting and problem-solving skills with attention to details. Apple device management, for example JAMF/Mosyle Critical thinker with proven ability to deal with requirements yet see things holistically and strategically. Strong interpersonal skills with excellent verbal and written communication to technical and non-technical audiences. Ability to work with clients and technical teams to build requirements, technical artifacts and engineering documents including detailed designs and test plan. Ability to shift and pivot with changing responsibilities. Ability to learn new technology and business process as required. Maintain industry knowledge on latest trends and technology. Possess a personal sense of urgency and the ability to handle a fast-paced environment. Provide training, mentorship, and support professional development of fellow engineers. Represent the company professionally to all parties including customers, prospects, and vendors. Carry out other duties and responsibilities as assigned by supervisor.
09/26/2026
Full time
Job Description Job Description Endpoint & Information Systems Specialist POSITION SUMMARY: The Endpoint & Information Systems Specialist designs, implements, and supports the district's cloud, identity, and endpoint management systems across Microsoft 365, Azure, Google Workspace, and major device platforms. The role manages identity services, automation workflows, SIS integrations, and data accuracy while providing Level 3 technical support and ensuring compliance with state reporting requirements. This position requires strong technical expertise, problem solving skills, and the ability to support mission critical educational technology in a fast paced environment. DUTIES AND RESPONSIBILITIES: Design and implement modern endpoint management solutions and strategy for large scale environments. Design, implement and maintain Microsoft Azure, Microsoft 365 and Google Workspace solutions and maintain their roadmap. Design and deploy identity services that support Microsoft 365/Google Workspace for authentication and secure access. Define and maintain identity provisioning of services and role-based access controls; develop and maintain processes and systems to automate workflows for the provisioning, management and de-provisioning of directory objects and services. Develop, maintain, and enforce directory structure, security, policies, and naming standards. Develop and maintain scripts to automate systems deployment, operations, and management. Deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment. Provide technical support for state and national assessments such as IAR, ACCESS, DLM-AA, ACT, SAT, and NAEP. Assist schools with data submissions and reports for compliance and accountability. Provide technical support for educational applications such as Skyward, PowerSchool, Clever, SchoolDay, Hapara, Destiny, and Fitnessgram. Manage end-of-year SIS processes, including data rollover and cleanup. Maintain and troubleshoot Clever, SchoolDay, and Google Workspace integrations with SIS. Lead data cleanup and ETL (Extract, Transform, Load) processes between SIS and the district's data warehouse. Support schools with state reporting and ensure SIS compliance with state (ISBE) requirements. Proactively review and validate SIS data accuracy, identifying and resolving discrepancies. Provide Level 3 support for Service Desk tickets and incidents. Perform scheduled maintenance and support after hours. EXPERIENCE IN: Microsoft 365 MacOS and iOS Microsoft Intune Microsoft Defender for Endpoint Azure AD, identity security and compliance Azure Arc and hybrid cloud management Google Workspace Windows Server 2016/2019/2022 Microsoft Active Directory SSO-related software such as ADFS, OAuth, Okta or other SAML & OpenID Connect providers. PowerShell scripting and utility scripts REQUIREMENTS: Bachelor's Degree in Information Systems, Computer Science, or equivalent combination of education and experience. Minimum of 10 years' experience working in IT disciplines. Experience with Microsoft Access, SQL Server, and T-SQL. Experience with API integration and scripting (e.g., Google Apps Manager - GAM). Strong proficiency in Microsoft Excel. Experience working in K-12 Schools. PREFERRED CERTIFICATION(S) REQUIREMENTS: Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 related certification Microsoft Azure related certification Google for Workspace related certification SKILLS AND ABILITIES: Strong troubleshooting and problem-solving skills with attention to details. Apple device management, for example JAMF/Mosyle Critical thinker with proven ability to deal with requirements yet see things holistically and strategically. Strong interpersonal skills with excellent verbal and written communication to technical and non-technical audiences. Ability to work with clients and technical teams to build requirements, technical artifacts and engineering documents including detailed designs and test plan. Ability to shift and pivot with changing responsibilities. Ability to learn new technology and business process as required. Maintain industry knowledge on latest trends and technology. Possess a personal sense of urgency and the ability to handle a fast-paced environment. Provide training, mentorship, and support professional development of fellow engineers. Represent the company professionally to all parties including customers, prospects, and vendors. Carry out other duties and responsibilities as assigned by supervisor.
