Sentry Insurance
Madison, Wisconsin
Workplace Technology Engineers are responsible for leading the design, implementation, and maintenance of innovative technology solutions. At Sentry, we're more than just insurance-and we can offer you more than just a job. We want you to enjoy a career with us, where you're in the driver's seat of your career path with access to resources to help you succeed personally and professionally. What You'll Do You'll be a valuable contributor to our team. As a Sentry associate, we believe in your skills and knowledge. Your input and participation matters. You'll have the opportunity to: Innovate:. Through use of emerging technologies, tools, and vendors you'll have the ability to identify opportunities for innovation and improvement within the workplace technology environment. Learn: Sentry provides several resources to help you further your career and continue your personal development, including Sentry University, LinkedIn Learning, and peer-led educational sessions and communities. Grow: Sentry provides many opportunities to grow in your career. Through meaningful, ongoing conversations around growth and development, we encourage all associates to take ownership in their career path. Contribute: You'll work in a fast-paced, solutions engineering and support environment where you'll have the chance to work in industry-leading technologies delivering the following outcomes for our Workplace technologies, including: Troubleshooting complex and cross-domain end-point environment problems. Improve process efficiencies and outcomes within workplace technology and across organization. Identify and deliver improved client experience using approaches such as scripting and automation. Excellent communications skills, including ability to distill complicated instructions into audience-appropriate actionable steps and explain and present advanced and complicated technical topics to peers and technical management, at the appropriate level of detail. Develop necessary relationships with lead engineers and technical leadership across desktop hardware and software support areas to provide proactive feedback and improve outcomes. What it Takes: Bachelors Degree in Information Technology or equivalent related work experience. Minimum of 2 years related work experience. Experience with operating systems and Microsoft 365 ecosystems including their role in an enterprise office setting. Proficient with scripted automation in a relevant scripting language. Strong knowledge of infrastructure technology (server, network, storage, security). If you have experience in the skills listed above, please consider joining our Sentry team! What You'll Receive You can enjoy a complete benefits package, including generous paid time off, 8% 401(k) match, matching charitable gift program, bonus plan based on company performance, meal stipends, associate discounts, volunteer time off and more! You want a positive work/life balance. Our hybrid work model allows you to enjoy the benefits of working from home on Monday and Friday, but also provides the opportunity for team building and collaboration when working in the office on Tuesday, Wednesday, and Thursday. To help you work effectively and comfortably in both locations, we provide you with equipment to work at home and in the office. About Sentry Our Background: We're part of one of the largest and most financially secure mutual insurance groups in the nation. We've earned an A+ rating from AM Best every year since 1992. Our associates bring together diverse backgrounds, experiences, and skillsets to make Sentry who we are. We're honored to earn a spot on Forbes list of America's Best Midsize Employers, joining a select group of 400 companies. We're in the business of helping others, and that includes the communities where we live and work. Our annual United Way campaign has raised more than $1 million for the past several years. Our Stevens Point campus offers a full-service fitness center, swimming pool, basketball and racquetball courts, auto center, credit union, on-site Aspirus clinic, restaurants, boutique hotel, and the award-winning SentryWorld golf course. How You'll Apply We'd love for you to join us. Please complete your online application and upload your resume on our Careers site. If you have applied with us before, you only need to provide your email address and password. If this is your first time applying with Sentry, please create an account. If you have specific questions regarding the position, application process, or are interested in learning more about Sentry, please reach out to Katelynne Rivera, Talent Acquisition Specialist Sr. For this position, Sentry does not offer employment to holders of F-1, J-1, and H-1 Visas. Get ready to own your future at Sentry. Your opportunity awaits. Talent Acquisition Specialist Thank you for your interest in Sentry! Katelynne Rivera Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
Workplace Technology Engineers are responsible for leading the design, implementation, and maintenance of innovative technology solutions. At Sentry, we're more than just insurance-and we can offer you more than just a job. We want you to enjoy a career with us, where you're in the driver's seat of your career path with access to resources to help you succeed personally and professionally. What You'll Do You'll be a valuable contributor to our team. As a Sentry associate, we believe in your skills and knowledge. Your input and participation matters. You'll have the opportunity to: Innovate:. Through use of emerging technologies, tools, and vendors you'll have the ability to identify opportunities for innovation and improvement within the workplace technology environment. Learn: Sentry provides several resources to help you further your career and continue your personal development, including Sentry University, LinkedIn Learning, and peer-led educational sessions and communities. Grow: Sentry provides many opportunities to grow in your career. Through meaningful, ongoing conversations around growth and development, we encourage all associates to take ownership in their career path. Contribute: You'll work in a fast-paced, solutions engineering and support environment where you'll have the chance to work in industry-leading technologies delivering the following outcomes for our Workplace technologies, including: Troubleshooting complex and cross-domain end-point environment problems. Improve process efficiencies and outcomes within workplace technology and across organization. Identify and deliver improved client experience using approaches such as scripting and automation. Excellent communications skills, including ability to distill complicated instructions into audience-appropriate actionable steps and explain and present advanced and complicated technical topics to peers and technical management, at the appropriate level of detail. Develop necessary relationships with lead engineers and technical leadership across desktop hardware and software support areas to provide proactive feedback and improve outcomes. What it Takes: Bachelors Degree in Information Technology or equivalent related work experience. Minimum of 2 years related work experience. Experience with operating systems and Microsoft 365 ecosystems including their role in an enterprise office setting. Proficient with scripted automation in a relevant scripting language. Strong knowledge of infrastructure technology (server, network, storage, security). If you have experience in the skills listed above, please consider joining our Sentry team! What You'll Receive You can enjoy a complete benefits package, including generous paid time off, 8% 401(k) match, matching charitable gift program, bonus plan based on company performance, meal stipends, associate discounts, volunteer time off and more! You want a positive work/life balance. Our hybrid work model allows you to enjoy the benefits of working from home on Monday and Friday, but also provides the opportunity for team building and collaboration when working in the office on Tuesday, Wednesday, and Thursday. To help you work effectively and comfortably in both locations, we provide you with equipment to work at home and in the office. About Sentry Our Background: We're part of one of the largest and most financially secure mutual insurance groups in the nation. We've earned an A+ rating from AM Best every year since 1992. Our associates bring together diverse backgrounds, experiences, and skillsets to make Sentry who we are. We're honored to earn a spot on Forbes list of America's Best Midsize Employers, joining a select group of 400 companies. We're in the business of helping others, and that includes the communities where we live and work. Our annual United Way campaign has raised more than $1 million for the past several years. Our Stevens Point campus offers a full-service fitness center, swimming pool, basketball and racquetball courts, auto center, credit union, on-site Aspirus clinic, restaurants, boutique hotel, and the award-winning SentryWorld golf course. How You'll Apply We'd love for you to join us. Please complete your online application and upload your resume on our Careers site. If you have applied with us before, you only need to provide your email address and password. If this is your first time applying with Sentry, please create an account. If you have specific questions regarding the position, application process, or are interested in learning more about Sentry, please reach out to Katelynne Rivera, Talent Acquisition Specialist Sr. For this position, Sentry does not offer employment to holders of F-1, J-1, and H-1 Visas. Get ready to own your future at Sentry. Your opportunity awaits. Talent Acquisition Specialist Thank you for your interest in Sentry! Katelynne Rivera Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
AHEAD
Libertyville, Illinois
Job Description Job Description AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Troubleshoot, diagnose, and repair individual computer system components, completed computer systems, network equipment, and other non-compute hardware. To follow the desired outcome of the server, components, or other hardware by setting up repair orders to carry out the required actions and capturing information with high detail. Duties/Responsibilities Troubleshoot and diagnose defective hardware in computer systems. Follow reset instructions for edge/accessory hardware (i.e. POS systems, network switches, tablets). Document detailed notes of troubleshooting steps and resolutions. Manage and adjust inventory for returned components and/or replacement parts. Generate repair orders to carry out the requested outcomes for systems or components, including shipping and stocking. Perform inventory transactions for stocking or corrective action reasoning. Report defects identified by end users or shipping carriers on systems or components returned to AHEAD. Assist in preventative/corrective processes and their evolution. Provide the manufacturing teams with system diagnoses and fully functional systems when needed, unless otherwise noted. Provide information to the documentation team on any relevant updates for returned systems. Assist the support team in testing and reviewing returned systems and components. Work with the support team on incident disposition and resolution for unknown or unexpected returns. Collaborate with the engineering team on troubleshooting resolutions beyond our scope. Work with the quality team on recurring issues and/or corrective actions. Contribute to the team by accomplishing necessary tasks as needed. Education and Experience Minimum Required: A high school diploma or GED, or an additional three years of related on-the-job experience. 3-5 years of experience in a computer hardware diagnostics environment. Preferred: Certifications in relevant hardware technologies (e.g., CompTIA Certifications, Dell EMC, HP, IBM). Familiarity with inventory management processes. Experience with order entry systems. Knowledge, Skills, Abilities Strong knowledge of server components and architecture. Experience working with both Windows and Linux-based operating systems. Solid understanding of computer networking principles. Strong communication skills, both verbal and written. Ability to work independently and as part of a team. Ability to manage complex situations. Problem resolution skills. Demonstrate persistence and patience in problem-solving. Physical Requirements The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other applicable federal, state, and local laws. Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards. Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required. Work Environment: Ability to perform job duties at customer sites or in data center environments which may include: Standing, walking, bending, and lifting or moving equipment weight up to fifty (50) pounds. Working in areas with fluctuating temperatures, including warm and cold environments, both indoors and outdoors. Exposure to production environments that may include higher noise levels, bright lighting, and varying airflow. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at . You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Troubleshoot, diagnose, and repair individual computer system components, completed computer systems, network equipment, and other non-compute hardware. To follow the desired outcome of the server, components, or other hardware by setting up repair orders to carry out the required actions and capturing information with high detail. Duties/Responsibilities Troubleshoot and diagnose defective hardware in computer systems. Follow reset instructions for edge/accessory hardware (i.e. POS systems, network switches, tablets). Document detailed notes of troubleshooting steps and resolutions. Manage and adjust inventory for returned components and/or replacement parts. Generate repair orders to carry out the requested outcomes for systems or components, including shipping and stocking. Perform inventory transactions for stocking or corrective action reasoning. Report defects identified by end users or shipping carriers on systems or components returned to AHEAD. Assist in preventative/corrective processes and their evolution. Provide the manufacturing teams with system diagnoses and fully functional systems when needed, unless otherwise noted. Provide information to the documentation team on any relevant updates for returned systems. Assist the support team in testing and reviewing returned systems and components. Work with the support team on incident disposition and resolution for unknown or unexpected returns. Collaborate with the engineering team on troubleshooting resolutions beyond our scope. Work with the quality team on recurring issues and/or corrective actions. Contribute to the team by accomplishing necessary tasks as needed. Education and Experience Minimum Required: A high school diploma or GED, or an additional three years of related on-the-job experience. 3-5 years of experience in a computer hardware diagnostics environment. Preferred: Certifications in relevant hardware technologies (e.g., CompTIA Certifications, Dell EMC, HP, IBM). Familiarity with inventory management processes. Experience with order entry systems. Knowledge, Skills, Abilities Strong knowledge of server components and architecture. Experience working with both Windows and Linux-based operating systems. Solid understanding of computer networking principles. Strong communication skills, both verbal and written. Ability to work independently and as part of a team. Ability to manage complex situations. Problem resolution skills. Demonstrate persistence and patience in problem-solving. Physical Requirements The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other applicable federal, state, and local laws. Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards. Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required. Work Environment: Ability to perform job duties at customer sites or in data center environments which may include: Standing, walking, bending, and lifting or moving equipment weight up to fifty (50) pounds. Working in areas with fluctuating temperatures, including warm and cold environments, both indoors and outdoors. Exposure to production environments that may include higher noise levels, bright lighting, and varying airflow. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at . You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
