BAMM Staffing
Mundelein, Illinois
Job Description Application Support Analyst - Rates & Credit - Hybrid in NYC NO Third Parties Must be on W2 Role Description: In this role you will be responsible for the stability, support and continuous improvement of technology platforms that enable the Rates and Credit trading businesses. You will serve as the primary liaison between Front Office users, technology teams, infrastructure groups, vendors, and control functions, ensuring the reliable operation of critical trading, pricing, risk, pnl and electronic execution platforms. This position combines hands-on production support, platform ownership, incident management, problem management, change management, release management, DR management, project delivery and business engagement, with a strong focus on maintaining a high availability trading environment and delivering technological solutions that support business growth. Key responsibilities: Provide day-to-day support for Fixed Income Rates and Credit trading platforms. Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows. Manage and resolve production incidents, coordinating across development, infrastructure, networking, market data vendors, and business users. Lead root cause analysis and drives corrective actions following production issues. Ensure adherence to support procedures, escalation protocols, and operational controls. 24x7 availability depends on business demand. Act as a primary technology contact for traders, sales, middle office, and operations teams. Parter with business stake holders to understand requirements, prioritize production enhancements, and identify opportunities for automation. Communicate postmortem reports, platform status, incidents, project updates, and operational risks to senior management and business leadership. Produce regular operational and service-level reporting for stakeholders. Monitor electronic order flow, trade execution performance, and connectivity health. Coordinate onboarding activities with trading venues, brokers, vendors and counterparties. Coordinate testing, release planning, deployment activities, and post-implementation validation. Ensure production readiness and operational supportability or new releases. Maintain strong operational controls across supported platforms. Support audit, compliance and user access review activities. Document support procedures, recovery processes, and system dependencies. Identify operation risk and implement preventive controls to improve platform resilience. Preferred Qualifications: 8+ years of experience in Front Office application support. Experience supporting Rates and Credit related Fixed Income products. Familiarity with electronic execution venues and market data platforms. Working knowledge of SQL, scripting, monitoring tools, and troubleshooting. Experience with regulatory and control frameworks application to Front Office Technology organizations. Incident management and problem-solving Real-time debugging and troubleshooting Creating dashboards and generate stability reports Strong communication and stakeholder management skills Analytical and proactive mindset with ownership of issue resolution. Ability to work on-call and adhere to scheduled rotations for system support and maintenance. Monitoring tools: Prometheus, Grafana, Logic Monitor, eG, Geneos/ITRS or related tools. Job schedulers: Autosys Databases: MSSQL, SQL Server, Oracle Application performance monitoring and log analysis ITIL processes: Incident, problem, and change management Scripting for automation: Python, Bash, PowerShell
Job Description Application Support Analyst - Rates & Credit - Hybrid in NYC NO Third Parties Must be on W2 Role Description: In this role you will be responsible for the stability, support and continuous improvement of technology platforms that enable the Rates and Credit trading businesses. You will serve as the primary liaison between Front Office users, technology teams, infrastructure groups, vendors, and control functions, ensuring the reliable operation of critical trading, pricing, risk, pnl and electronic execution platforms. This position combines hands-on production support, platform ownership, incident management, problem management, change management, release management, DR management, project delivery and business engagement, with a strong focus on maintaining a high availability trading environment and delivering technological solutions that support business growth. Key responsibilities: Provide day-to-day support for Fixed Income Rates and Credit trading platforms. Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows. Manage and resolve production incidents, coordinating across development, infrastructure, networking, market data vendors, and business users. Lead root cause analysis and drives corrective actions following production issues. Ensure adherence to support procedures, escalation protocols, and operational controls. 24x7 availability depends on business demand. Act as a primary technology contact for traders, sales, middle office, and operations teams. Parter with business stake holders to understand requirements, prioritize production enhancements, and identify opportunities for automation. Communicate postmortem reports, platform status, incidents, project updates, and operational risks to senior management and business leadership. Produce regular operational and service-level reporting for stakeholders. Monitor electronic order flow, trade execution performance, and connectivity health. Coordinate onboarding activities with trading venues, brokers, vendors and counterparties. Coordinate testing, release planning, deployment activities, and post-implementation validation. Ensure production readiness and operational supportability or new releases. Maintain strong operational controls across supported platforms. Support audit, compliance and user access review activities. Document support procedures, recovery processes, and system dependencies. Identify operation risk and implement preventive controls to improve platform resilience. Preferred Qualifications: 8+ years of experience in Front Office application support. Experience supporting Rates and Credit related Fixed Income products. Familiarity with electronic execution venues and market data platforms. Working knowledge of SQL, scripting, monitoring tools, and troubleshooting. Experience with regulatory and control frameworks application to Front Office Technology organizations. Incident management and problem-solving Real-time debugging and troubleshooting Creating dashboards and generate stability reports Strong communication and stakeholder management skills Analytical and proactive mindset with ownership of issue resolution. Ability to work on-call and adhere to scheduled rotations for system support and maintenance. Monitoring tools: Prometheus, Grafana, Logic Monitor, eG, Geneos/ITRS or related tools. Job schedulers: Autosys Databases: MSSQL, SQL Server, Oracle Application performance monitoring and log analysis ITIL processes: Incident, problem, and change management Scripting for automation: Python, Bash, PowerShell
Wolverine Execution Services
Chicago, Illinois
Job Description Job Description Description We're looking for a self-motivated, technically sharp engineer to support the operational health of Wolverine Execution Services' (WEX) core trading systems. You'll partner with software and hardware engineering teams to monitor real-time system performance, troubleshoot production issues, and build tools that keep pace with a growing and increasingly complex technical environment. This is a highly visible role in a fast-paced, high-stakes environment. Strong candidates are clear communicators, effective multi-taskers, and sharp problem solvers who stay focused under pressure. What You'll Do Diagnose and resolve technical operational issues on live trading systems Perform intraday troubleshooting of production systems, communicating status clearly to stakeholders Set up and maintain monitoring tools across server hardware and software, using a mix of in-house and third-party tools to ensure system stability Maintain production trading infrastructure, including databases, transaction servers, gateways, and web servers Certify new exchange links, including FIX and other protocols Work with vendors (exchanges, ECNs, etc.) to resolve production issues Collaborate with Traders, Software Developers, and Network Engineers to deploy new strategies, reconfigure existing ones, and track changes Partner with trading stakeholders and Software Developers to identify and implement systems and process improvements Create and maintain performance reports for individual clients and the system as a whole Document support processes, known issues, and workarounds What We're Looking For Core requirements: Strong problem-solving and troubleshooting skills, with experience investigating critical issues in a live production environment Experience using a relational database to store, manipulate, and access data Ability to synthesize data from multiple sources to identify issues or trends Ability to work collaboratively with both technical and non-technical stakeholders Driven to iteratively improve systems and processes Preferred: Bachelor's degree in an engineering discipline Working knowledge of scripting, regular expressions, or the FIX protocol Familiarity with Linux scripting Familiarity with TCP/UDP protocols and network packet captures Understanding of trading industry concepts and terminology Why Join Us Our flat organizational structure promotes teamwork across the Firm and offers easy access to senior staff. While we work exceptionally well as a team in the office, our bonds are further strengthened through company events, activities and giving back. Volleyball, soccer, hockey, 5K runs, picnic, parties, and trivia nights provide friendly competition and build better relationships. By getting out of our usual environment and doing out-of-the-ordinary things together, we foster creativity and broaden our imaginations to accomplish new challenges. Benefits: Highly competitive salary & bonus opportunity Generous paid time off and flexible scheduling 100% coverage of medical, dental, vision, life, and disability benefits for single coverage Generous Paid Parental Leave Retirement Plans: 401K and Roth 401K Profit sharing plan Long- and short-term disability Additional Perks: Free breakfast and lunch from our in-house kitchen with rotating menus (including snacks!) On-site gym with a subsidized membership Frequent company outings Opportunity to give back to organizations that help individuals in need in the Chicagoland area Professional Development: In-house education team - classes and resources are offered for continuous learning opportunities Mentorship Program through your first six months of employment The base compensation range for this role is approximately $80,000-$120,000 contingent on experience. Wolverine Execution Services' total compensation model includes base salary and an annual discretionary bonus.
Job Description Job Description Description We're looking for a self-motivated, technically sharp engineer to support the operational health of Wolverine Execution Services' (WEX) core trading systems. You'll partner with software and hardware engineering teams to monitor real-time system performance, troubleshoot production issues, and build tools that keep pace with a growing and increasingly complex technical environment. This is a highly visible role in a fast-paced, high-stakes environment. Strong candidates are clear communicators, effective multi-taskers, and sharp problem solvers who stay focused under pressure. What You'll Do Diagnose and resolve technical operational issues on live trading systems Perform intraday troubleshooting of production systems, communicating status clearly to stakeholders Set up and maintain monitoring tools across server hardware and software, using a mix of in-house and third-party tools to ensure system stability Maintain production trading infrastructure, including databases, transaction servers, gateways, and web servers Certify new exchange links, including FIX and other protocols Work with vendors (exchanges, ECNs, etc.) to resolve production issues Collaborate with Traders, Software Developers, and Network Engineers to deploy new strategies, reconfigure existing ones, and track changes Partner with trading stakeholders and Software Developers to identify and implement systems and process improvements Create and maintain performance reports for individual clients and the system as a whole Document support processes, known issues, and workarounds What We're Looking For Core requirements: Strong problem-solving and troubleshooting skills, with experience investigating critical issues in a live production environment Experience using a relational database to store, manipulate, and access data Ability to synthesize data from multiple sources to identify issues or trends Ability to work collaboratively with both technical and non-technical stakeholders Driven to iteratively improve systems and processes Preferred: Bachelor's degree in an engineering discipline Working knowledge of scripting, regular expressions, or the FIX protocol Familiarity with Linux scripting Familiarity with TCP/UDP protocols and network packet captures Understanding of trading industry concepts and terminology Why Join Us Our flat organizational structure promotes teamwork across the Firm and offers easy access to senior staff. While we work exceptionally well as a team in the office, our bonds are further strengthened through company events, activities and giving back. Volleyball, soccer, hockey, 5K runs, picnic, parties, and trivia nights provide friendly competition and build better relationships. By getting out of our usual environment and doing out-of-the-ordinary things together, we foster creativity and broaden our imaginations to accomplish new challenges. Benefits: Highly competitive salary & bonus opportunity Generous paid time off and flexible scheduling 100% coverage of medical, dental, vision, life, and disability benefits for single coverage Generous Paid Parental Leave Retirement Plans: 401K and Roth 401K Profit sharing plan Long- and short-term disability Additional Perks: Free breakfast and lunch from our in-house kitchen with rotating menus (including snacks!) On-site gym with a subsidized membership Frequent company outings Opportunity to give back to organizations that help individuals in need in the Chicagoland area Professional Development: In-house education team - classes and resources are offered for continuous learning opportunities Mentorship Program through your first six months of employment The base compensation range for this role is approximately $80,000-$120,000 contingent on experience. Wolverine Execution Services' total compensation model includes base salary and an annual discretionary bonus.