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Technical Writer II Work Mode: Onsite Location: Onsite, four days per week - Kohler, WI Opportunity Supports the development, review, and execution of technical communication deliverables for kitchen and bath products, including publications, labels and packaging, and animations. Works under the guidance of experienced Technical Communications team members to gather information, draft content, follow established standards, and complete assigned documentation tasks. Specific Responsibilities Assists with planning, scheduling, organizing, and tracking assigned Technical Communications deliverables; communicates status, risks, and questions to project leads and team members. Participates as a Technical Communications contributor on product development teams for assigned projects, with guidance from senior team members or project leads. Learns regional and business requirements and assists in defining scope, timing, and execution needs for Technical Communication deliverables. Drafts, updates, and supports quality reviews of technical product literature as assigned, including product information, installation, use, and/or servicing content. Reviews technical content and usability of publications with guidance; applies established Technical Communications requirements, standards, and processes. Contributes ideas for improving Technical Communications processes and participates in team initiatives as assigned. Builds technical communication knowledge through internal training, feedback, and professional development opportunities. Other responsibilities and tasks as assigned. Skills/Requirements Required: Bachelor's degree in English, Technical Communications, or other related discipline. At least 3+ years of experience in technical writing, product documentation, instructional content, or a related communication field. Computer aptitude and demonstrated writing proficiency. Typing skills are essential for productivity. Demonstrated visualization skills - the ability to translate between two- and three-dimensional data views. Basic familiarity with structured or tagged language authoring concepts, such as HTML or XML, or willingness to learn. Basic proficiency with databases, spreadsheets, and standard office productivity tools. Self-motivated, organized, and able to manage assigned tasks while learning to balance multiple priorities. Strong interpersonal communication skills and ability to collaborate with cross-functional teams. Ability to adapt to changing priorities and ask effective questions to clarify assignments and requirements. Preferred: Exposure to plumbing product installation, design, manufacturing, documentation, or a related technical field through coursework, internship, co-op, previous employment, or hands-on experience. Exposure to structured or tagged language authoring. Exposure to XML/DITA concepts. Exposure to content management systems or reusable content concepts. Mechanical aptitude, curiosity, and ability to learn how to read technical drawings. Familiarity with CAD or Pro/E, Creo, Adobe Illustrator, or Arbortext IsoDraw. Familiarity with Adobe InDesign. Familiarity with SAP or similar enterprise systems. CUSTOM.PAY.TRANSPARENCY Why Choose Kohler? We empower each associate to with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact . Kohler Co. is an equal opportunity/affirmative action employer.

Job Description Job Description MANAGER, DATA BUSINESS INTELLIGENCE Job Code:MGRDBI Reports To: Director, Data Services & Business Intelligence Base Location: AZ or CO Work Status: Virtual Office Minimum Starting Monthly Range: $7,599 Hiring Range (Monthly Pay): $7,599 - $8,750 Full-time / Part-time: Full-time Exempt / Non-Exempt: Exempt Risk Designation: Extremely High Summary: The Manager, Data Business Intelligence is responsible for all Contexture business intelligence development, implementation, and maintenance. The Manager will provide architectural direction and administrative support for the daily operational activities of the Business Intelligence team, including Senior Data Visualization Analysts and Data Visualization Analyst. This position will have design responsibility for projects related to Contexture's reporting visualization platform, and will assist with planning, coordination, management, and implementation of business intelligence, including visualization and analytics, activities for both internal and external customers. This position is responsible for ensuring that direct reports have the appropriate knowledge and understanding of the underlying technologies and standards to provide effective and efficient development, implementation, and support for all assigned business intelligence, including data visualization and analytics activities. This individual will serve as a technical expert for internal and external stakeholders as it relates to business intelligence solutions offered by Contexture. This position is based in Phoenix Arizona; Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities include the following: Coordinates with the other Contexture departments to ensure that all HIE/HIT reporting products are delivered on time, error-free and that they meet organizational and customer service expectations. Oversee delivery of rapid, actionable insights to accelerate decision-making across business units. Supports and implements strategic business plans and processes to support the successful management of Contextures BI programs. Provides daily supervision and management of assigned staff, maintain allocated staffing levels including leading recruitment efforts and creating on-boarding plans for new or transferred employees. Provides mentoring, coaching, and educational activities to support employee development that aligns with organizational goals and objectives. Reviews and helps implement policies and procedures which foster and sustain best practices for the department's data, visualization, and business intelligence use case development methodologies, including project initiation, planning, execution, control and closing. Prioritizes team goals and tactics ensuring that the activities of the group are in line with organizational goals and objectives, customer project commitments and expectations. Tracks and monitors key inter- and intra-project variables and distribute key project information to direct reports. Assesses and escalates risks relative to assigned projects and participate in the development and implementation of mitigation plans, with appropriate escalation to leadership, as needed. Controls activities related to the management of assigned implementation projects to bring the projects to a timely close and transition the client appropriately. Ensures that proactive communications with internal and external customers are conducted periodically regarding progress during implementation period and aids as needed. Designs and develops business intelligence standards for use across multiple data projects. Designs and consults on underlying data architecture for use across multiple data business intelligence projects. Assists with the evaluation and testing of emerging technologies used for business intelligence including data visualizations In conjunction with data governance team, utilizes the library of all required standard vocabularies and nomenclatures used in normalizing inbound and outbound data used for business intelligence projects. Monitor and maintain the performance of data visualization tools to ensure reliable and efficient reporting across business units. Assists with the review and implementation of strategic business plans, processes, and other necessary project documents to support the successful management and continuous process improvement of Contexture's data business intelligence programs. Maintains, enhances, and broadens knowledge and skills related to business intelligence and data access tools and applications and industry best practices. Supports and contributes to the organization's culture in a way that allows staff to feel appreciated, included and valued. Performs other related duties as assigned. Skills Prior leadership experience in delivery of business intelligence including but not limited to data visualizations, including experience leading data structure and report development efforts. Ability to explain complex data concepts to stakeholders, including internal and external customers. Demonstrated ability in leading a cross-functional teams to deliver results on complex issues. Ability to positively interact with a diverse set of external and internal customers helping them achieve unique applications of health information technologies. Knowledge of healthcare informatics and applications across the full continuum of care Extensive knowledge and experience in the capabilities to use and transform data into useful information for evaluation of performance, standardization, and quality of system performance. Experience in design, implementation, and maintenance of healthcare data evaluation systems. Advanced experience in the use modern business intelligence tools such as Tableau, PowerBI, SAP Business Objects, and QlickView to enhance business understanding through artistic, simple, and concise data storytelling. Demonstrated experience working with relational and/or hierarchical, big data databases (Mongo/SQL). Working knowledge of HL7, C-CDA, XCA and XDS.b standards and protocols as they relate to data reporting and business intelligence such as a data visualization. Strong working knowledge and application of healthcare clinical codes sets such as LOINC, SNOMED, CPT, ICD, RxNorm, etc. Ability to anticipate problems and take decisive action, giving regard to impact on all stakeholders. Ability to prioritize and manage multiple tasks and allocate assigned resources to ensure projects are efficiently and effectively completed. Ability to develop, test and operationalize business intelligence projects effectively and efficiently. Ability to convey a strong presence and professional image. Ability to work in a fast-paced and rapidly changing environment and consistently meet strict deadlines. Ability to work independently as well as ability to effectively work in a team environment and maintain strong working relationships. Proficiency with the Microsoft Office Suite including Excel, Word, Project, and Visio preferred. Education/Experience Minimum of 5+ years of experience in the design, development, maintenance, and support of health system performance measurement structures to include process, outcome, value-based payment, and patient experience metrics development and uses. Experience in leading and managing cross functional technical and user-based teams desired. Bachelor's Degree required in Information Technology, Computer Science, Business Administration, or related field required; equivalent directly related work experience may be considered in lieu of a degree. Master's Degree in Healthcare Administration or Business Administration, preferred. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The position may require occasional availability for after-hours work, outside of regularly scheduled hours. The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel. This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations. Physical Demands The physical demands described here are representative of those necessary to perform the essential functions of the role: . click apply for full job details

This job is with ABB, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Technical Support Team Lead As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations. Assist customers with drive programming, parameter configuration, communication, and integration with control systems Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools Stay current with VFD technologies, software updates, and industry trends Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role: Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required. Knowledge of how Variable Frequency Drives work, REQUIRED. Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives. Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate. Candidates must already have a work authorization that would permit them to work for ABB in the US. Preferred Qualifications: Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.) Previous experience troubleshooting a technical product over the phone. More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety. What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $52,500 and $84,000 annually. ABB Benefit Summary for eligible US employees excludes ABB E-mobility, Athens union, Puerto Rico Go to and click on "Candidate/Guest" to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D - 100% employee paid up to maximums Short Term Disability - up to 26 weeks - Company paid Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the globe.

Job Title: SAP Controlling Lead Location: Austin, TX (Hybrid: remote with periodic travel to 12515-8 Research Blvd, Suite 300, Austin, Texas, 78759) Duration: Contract - 7 months (high chance for extension up to 2+ years) Pay Range: $70/hr - $75.71/hr (W2) Job ID: 412092 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Business & Technology Integration - Business Architect with strong SAP Controlling expertise to join our team supporting a high-tech client. The ideal candidate will have deep experience in SAP costing for Engineer to Order scenarios, Controlling, and intercompany and inventory account determination, and a proven ability to lead full life cycle implementations and deliver business-aligned SAP CO solutions. Responsibilities: Lead the design, validation, and deployment of SAP CO solutions aligned to business needs and transformation goals. Facilitate workshops and collaborate with business and technical stakeholders to gather requirements and drive solution decisions. Configure and support the full life cycle of SAP deployments, including testing, cutover, and stabilization. Translate complex business requirements into effective, scalable SAP solutions across ETO, CTQ, MTS, and MTO processes. Required Skills & Qualifications: SAP costing expertise in Engineer to Order scenarios. Strong SAP Controlling (CO) configuration and process knowledge. Intercompany and inventory account determination experience. Experience with High Tech industry processes including Engineer to Order, Configure to Quote, Make to Stock, and Make to Order. At least 2 full life cycle SAP implementations using the above skills. Bachelor's degree. Preferred Skills: General Ledger Accounting. Fixed Assets. Accounts Receivable and Accounts Payable (AR/AP). Engagement Details Work location: Austin, TX. Hybrid with remote weeks and some weeks requiring travel to 12515-8 Research Blvd, Suite 300, Austin, Texas, 78759. Travel: Yes. Client will pay for travel and expenses. Vaccination mandate: No. Local candidates: Not required. Visa restrictions: Candidates without visa restrictions preferred due to potential 2-year extension. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

Pay Range: $55.00hr - $60.00hr Job Overview: Provide L1/L2 production support within an enterprise SAP AMS environment. Manage assigned incidents, service requests, problems, and operational tasks through resolution or structured escalation. Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking, and closure. Provide clear, concise, complete, and timely communication to business users and technical stakeholders. Participate in shift handovers, operational reviews, CAB activities, and major-incident calls as applicable. Maintain runbooks, knowledge articles, known-error records, and support documentation. Support planned activities, releases, hypercare, month-end processing, and disaster-recovery events as rostered. Follow approved access-control, production-change, Firefighter, and segregation-of-duties procedures. Identify recurring issues and recommend automation, incident-reduction, and process-improvement opportunities. Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams, and external service providers where necessary. Work in a shift-based production-support environment, including on-call support where required. The SAP Integration/BTP Support Consultant will provide L1/L2 operational support for integrations connecting SAP applications with internal, external, and plant systems. The role will cover interface monitoring, failure analysis, reprocessing, and coordination with application and middleware teams. Key Responsibilities: Monitor integration flows, APIs, IDocs, message queues, and scheduled interface jobs. Support SAP BTP Integration Suite or SAP Cloud Integration operational activities. Triage incidents and determine whether failures originate in SAP applications, middleware, source or target systems, data or mapping, or network/infrastructure. Analyze payloads, message statuses, application logs, interface traces, and error records. Reprocess failed IDocs and integration messages after resolving eligible data or operational issues. Investigate B2B, EDI, API, and batch-based interface failures. Coordinate with application, middleware, infrastructure, network, and external-provider teams. Conduct root-cause analysis for recurring interface failures. Recommend improvements to monitoring, alerting, retry mechanisms, and operational recovery. Validate integration fixes in non-production environments. Support regression testing following technical or functional corrections. Prepare structured technical handovers containing logs, timestamps, message IDs, payload references, reproduction steps, and analysis. Escalate new-interface development, major mapping changes, and integration redesign to the appropriate development team. Maintain interface inventories, ownership matrices, runbooks, and recovery procedures. Required Skills and Experience: Hands-on experience with SAP BTP Integration Suite or SAP Cloud Integration. Experience with APIs, IDocs, XML/JSON payloads, and message monitoring. Knowledge of Apigee, EDI/B2B, or comparable integration technologies is desirable. Ability to analyze integration logs and diagnose cross-system failures. Understanding of SAP functional processes and interface dependencies. Experience with ITSM, incident management, root-cause analysis (RCA), and production change processes. Strong technical documentation and coordination skills. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $55.00hr - $60.00hr Job Overview: Provide L1/L2 production support within an enterprise SAP AMS environment. Manage assigned incidents, service requests, problems, and operational tasks through resolution or structured escalation. Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking, and closure. Provide clear, concise, complete, and timely communication to business users and technical stakeholders. Participate in shift handovers, operational reviews, CAB activities, and major-incident calls as applicable. Maintain runbooks, knowledge articles, known-error records, and support documentation. Support planned activities, releases, hypercare, month-end processing, and disaster-recovery events as rostered. Follow approved access-control, production-change, Firefighter, and segregation-of-duties procedures. Identify recurring issues and recommend automation, incident-reduction, and process-improvement opportunities. Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams, and external service providers where necessary. Work in a shift-based production-support environment, including on-call support where required. The SAP Integration/BTP Support Consultant will provide L1/L2 operational support for integrations connecting SAP applications with internal, external, and plant systems. The role will cover interface monitoring, failure analysis, reprocessing, and coordination with application and middleware teams. Key Responsibilities: Monitor integration flows, APIs, IDocs, message queues, and scheduled interface jobs. Support SAP BTP Integration Suite or SAP Cloud Integration operational activities. Triage incidents and determine whether failures originate in SAP applications, middleware, source or target systems, data or mapping, or network/infrastructure. Analyze payloads, message statuses, application logs, interface traces, and error records. Reprocess failed IDocs and integration messages after resolving eligible data or operational issues. Investigate B2B, EDI, API, and batch-based interface failures. Coordinate with application, middleware, infrastructure, network, and external-provider teams. Conduct root-cause analysis for recurring interface failures. Recommend improvements to monitoring, alerting, retry mechanisms, and operational recovery. Validate integration fixes in non-production environments. Support regression testing following technical or functional corrections. Prepare structured technical handovers containing logs, timestamps, message IDs, payload references, reproduction steps, and analysis. Escalate new-interface development, major mapping changes, and integration redesign to the appropriate development team. Maintain interface inventories, ownership matrices, runbooks, and recovery procedures. Required Skills and Experience: Hands-on experience with SAP BTP Integration Suite or SAP Cloud Integration. Experience with APIs, IDocs, XML/JSON payloads, and message monitoring. Knowledge of Apigee, EDI/B2B, or comparable integration technologies is desirable. Ability to analyze integration logs and diagnose cross-system failures. Understanding of SAP functional processes and interface dependencies. Experience with ITSM, incident management, root-cause analysis (RCA), and production change processes. Strong technical documentation and coordination skills. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Description: About Sherman + Reilly Established in 1927, Sherman + Reilly is North America's leading manufacturer of transmission and distribution line-stringing equipment for the electric utility industry. From our Chattanooga headquarters, we design and build pullers, bullwheel tensioners, puller-tensioners, pilot line winders, underground pullers, reel trailers, reel stands, and stringing blocks, engineered for safety and built to last. Driven by a nearly century-long commitment to lineman safety and continuous innovation, we partner with the electric power industry to help meet the energy needs of the future. As part of Quanta Services, a leading infrastructure solutions provider for the electric power industry, we pair a nearly century-old brand with the scale and career opportunity of a large parent organization. Position Summary The Product Data Engineer (PDE) is responsible for the integrity, governance, and lifecycle management of all product-related data within the organization and report to the Program Manager. This role owns the structure and accuracy of the Engineering Bill of Materials (eBOM), part master data, technical drawings, and engineering change processes. Serving as the business data owner of SolidWorks PDM Professional (DocVault), the PDE is the authoritative source for product information across Engineering, Operations, Supply Chain, and SAP - ensuring that the right data is available, accurate, and accessible at every stage of product development and production. System administration of SolidWorks PDM Professional remains with the CAD/PDM Systems Administrator in IT. Key Responsibilities Product Data Governance Own and maintain the Engineering Bill of Materials (eBOM) for all active and new products Establish and enforce part numbering standards, naming conventions, and data entry guidelines Manage the accuracy of the SAP material master as it pertains to engineering data, ensuring alignment between engineering data and operational records Govern the release and revision status of all technical drawings, specifications, and product documents within SolidWorks PDM Professional Define and be responsible for the maintenance of data quality standards across SolidWorks PDM Professional (DocVault) and SAP Engineering Change Management Serve as the process owner for the Engineering Change Order (ECO) and Engineering Change Notice (ECN) processes Coordinate cross-functional review and approval of engineering changes with Engineering, Operations, Supply Chain, and Quality Ensure controlled, documented transition of design changes into production BOMs and SAP procurement records Maintain accuracy of revision history and audit trails for all product changes within SolidWorks PDM Professional SolidWorks PDM Professional Administration Serve as the administrator of data for SolidWorks PDM Professional (DocVault), including defining requirements for folder structure and data migration Coordinate with the CAD/PDM Systems Administrator on requirements, design input, and user acceptance testing for document workflows, revision states, and approval routing within the PDM Vault Own the data requirements for, and validate the accuracy of, the integration between SolidWorks PDM Professional and SAP (BOM and material master synchronization) Coordinate with the CAD/PDM Systems Administrator on system upgrades (including acceptance testing of upgrades), backups, and performance of the PDM environment Assist IT and the CAD/PDM Systems Administrator with requirements, user acceptance testing, and rollout of planned BOM comparison and synchronization tooling between SolidWorks PDM and SAP, including defining part name and content consistency rules and training users Train and support engineering staff on SolidWorks PDM Professional data standards and data processes Establish and document DocVault data governance procedures; train users on proper modeling, drawing, and eBOM maintenance protocols The CAD/PDM Systems Administrator retains final authority over PDM system configuration, permissions, workflows, upgrades, backups, and integrations. SAP Material Master & BOM Management Serve as the functional subject matter expert for product data within SAP (Business ByDesign today, S/4HANA Public Cloud planned) Manage SAP material master data and BOM structures, as it pertains to engineering data, ensuring data integrity and consistency across plant codes Partner with IT and SAP support teams to define data standards, migration requirements, and system improvements Establish and document SAP data governance procedures; train users on proper material master and BOM maintenance protocols Cross-Functional Collaboration Serve as the primary liaison between Engineering and Operations/Supply Chain on product data matters Support New Product Development (NPD) by establishing BOM structure and SAP/PDM data readiness milestones Participate in SAP continuous improvement initiatives as the subject matter expert for product and material data Reporting & Compliance Generate reports on data quality, change order cycle times, and BOM accuracy metrics Support audits and quality system requirements (e.g., ISO 9001) as they relate to document and data control Maintain compliance with internal configuration management policies and applicable regulatory requirements Operate within defined access and segregation-of-duties controls; request any elevated system access only through IT's standard approval process Requirements: Qualifications Education Bachelor's degree in Engineering, Manufacturing Technology, Industrial Technology, or a related technical discipline required Associate's degree with significant relevant experience may be considered in lieu of a four-year degree Experience 3-7 years of experience in product data management, configuration management, or a related engineering role within a manufacturing environment Direct, hands-on experience with SolidWorks PDM Professional (DocVault) required - including advanced user experience and familiarity with vault administration and workflow concepts Demonstrated experience managing Bills of Materials and engineering change processes Direct experience working within SAP (Business ByDesign and/or S/4HANA) required; experience with SAP material master and BOM management strongly preferred Experience supporting or participating in an SAP implementation or upgrade is a significant plus; S/4HANA Public Cloud experience is especially valued Experience using and managing data in SolidWorks Electrical is a significant plus Experience using company-approved AI assistants to aid in daily tasks, consistent with company data-handling policy is a significant plus Technical Skills Proficiency reading and interpreting engineering drawings, CAD models, and technical specifications Strong understanding of BOM structures (single-level, multi-level, eBOM vs. mBOM) and SAP BOM management Working knowledge of SolidWorks (CAD) sufficient to navigate assemblies, drawings, and file relationships within the PDM vault Working knowledge of SAP material master concepts: material types, MRP views, unit of measure, procurement types, and understanding of cost rollups (costing is Finance-owned) Proficient in Microsoft Office suite, particularly Excel for data analysis, mass upload preparation (loads performed through approved, logged templates), and reporting Competencies Exceptional attention to detail and commitment to data accuracy Strong organizational and process-orientation; comfortable building and enforcing standards Effective communicator across technical and non-technical audiences Collaborative by nature with the ability to influence without direct authority Continuous improvement mindset; proactively identifies gaps and drives resolution PREFERRED QUALIFICATIONS Experience in industrial equipment, capital goods, or specialty manufacturing Familiarity with ISO 9001 document control requirements Exposure to ISA-95 manufacturing hierarchy and integration concepts (MES/SAP/PDM layers) Understanding of rental or configured-to-order product models as they affect SAP BOM and material master structure SolidWorks PDM Professional certification a plus SAP certification (ByDesign or S/4HANA) a plus APICS CPIM or similar supply chain certification a plus WORK ENVIRONMENT This position is primarily office-based within the engineering environment, with regular interaction with the manufacturing floor and IT to support data accuracy and change management activities. Occasional travel to supplier or customer sites may be required. The role requires the ability to sit and work at a computer for extended periods. Total Rewards Sherman + Reilly offers a competitive total rewards package backed by the scale of Quanta Services, designed to support your financial, physical, and professional well-being: • Competitive base salary with annual performance-based bonus eligibility. • Comprehensive medical, dental, and vision coverage. • 401(k) retirement savings plan with company match. • Generous paid time off, paid holidays, and company-paid life and disability insurance. . click apply for full job details

Job Description Job Description Company Description Why We Exist National Vision is one of the largest optical retail companies in the U.S. with over 1,200 stores in 40 states and Puerto Rico.We help people see their best to live their best through our optical products and services. For more than 30 years, we have been improving lives by providing eye care for value-seeking consumers. We are hiring for a Business Intelligence Manager to join our growing team! Job Description The Business Intelligence Manager is responsible for designing, developing, and delivering enterprise reporting and analytics solutions that support strategic and operational decision-making across National Vision. This role partners with Field and Corporate stakeholders to transform business requirements into actionable insights through modern Power BI dashboards, self-service reporting solutions, and advanced business analysis. The ideal candidate combines strong technical expertise, analytical problem-solving skills, and business partnership capabilities to drive actionable insights and scalable reporting solutions. This role will play a critical part in National Vision's reporting & analytical advancements to a modern Power BI-based analytics ecosystem, with an emphasis on trusted data, governed KPI definitions, and executive-ready reporting appropriate for a publicly traded, multi-unit optical retail company. •Business Intelligence & Dashboard Development • Design, develop, and maintain enterprise Power BI dashboards and reporting solutions. • Convert and modernize legacy Web Intelligence (WebI) reports into interactive Power BI dashboards. • Develop scalable reporting solutions that promote self-service analytics and data-driven decision making. • Create and maintain data models, calculations, KPIs, and metrics within Power BI, ensuring clear definitions, consistent business logic, and appropriate documentation. • Develop reporting that supports key optical retail and multi-unit performance metrics, including comparable sales, traffic, conversion, ticket, exam volume, managed care mix, product mix, store productivity, and field hierarchy performance. • Ensure dashboards and reports adhere to enterprise standards for usability, accuracy, and performance. • Partner with Data & Analytics teams to leverage semantic models, governed data sources, and enterprise data assets. • Measure and improve dashboard adoption, usability, and business impact by partnering with users to refine solutions after launch. • Lead user acceptance testing, validation, and deployment activities for new reporting solutions. Additional Functions/Responsibilities •Business Analysis & Insights • Support leadership, field operations, and corporate business partners through analytical consulting and ad hoc analysis. • Analyze large data sets to identify business trends, opportunities, risks, and performance drivers. • Develop fact-based recommendations that influence business decisions and operational strategies. • Translate analysis into clear recommendations that help improve sales, margin, customer experience, field execution, productivity, and operational performance. • Create executive-ready presentations, scorecards, dashboards, and business reviews. • Provide analytical support for strategic initiatives, special projects, and performance improvement efforts. • Perform root-cause analysis and diagnostic reporting to identify key business drivers. • Stakeholder Partnership • Serve as a trusted advisor to Field Leadership and Corporate stakeholders, influencing reporting priorities through credibility, business knowledge, and analytical expertise. • Gather business requirements and translate them into reporting and analytical solutions. • Communicate complex technical and analytical concepts in a clear and actionable manner. • Facilitate discussions between business teams and technical teams to ensure successful solution delivery. • Support change management to Power BI transition by building user confidence in new reporting tools, explaining changes clearly, and reinforcing a self-service analytics mindset. • Train and support business users in the adoption of Power BI reporting solutions. •Reporting Operations & Migration Support • Maintain and support current reporting solution during the enterprise transition to Power BI. • Monitor reporting accuracy and troubleshoot data or reporting issues. • Work closely with IT database analysts and designers as a representative of business users. • Help manage intake, prioritization, sequencing, and communication for the reporting migration roadmap in partnership with business and technical stakeholders. • Assist in prioritizing and managing the reporting migration roadmap. • Document reporting requirements, business logic, KPIs, and reporting standards. • Ensure reporting solutions are appropriately validated, controlled, and supportable for recurring executive, financial, and operational reporting needs. • Identify opportunities to eliminate manual reporting and improve reporting efficiency through automation. • Support Monthly Business Reviews (MBRs), quarterly business reviews, executive presentations, and operational performance discussions. • Contribute to the evolution of enterprise KPI frameworks, metric definitions, reporting governance, and a trusted single source of truth for key performance reporting. • Promote best practices in reporting, visualization design, business intelligence development, documentation, and responsible handling of confidential business data. Qualifications Education Four year college degree or equivalent experience in Business, Finance, Information Systems, Computer Science, Analytics, Statistics, or related field (Required) Work Experience 7+ years experience in business intelligence, analytics, reporting, or related disciplines.(Required) Demonstrated experience designing and delivering Power BI solutions for business stakeholders. (Required) Experience supporting both operational and executive-level reporting. (Required) Experience gathering requirements and delivering end-to-end reporting solutions. (Required) Experience working in large, complex data environments. (Required) Experience supporting reporting in a public-company environment or other setting requiring strong accuracy, governance, documentation, and executive-level visibility (Preferred) Additional Skills - Includes Computer/Software Skills Advanced Power BI development skills: Power BI Desktop, Data Modeling, DAX, Power Query, and Visualization Design. (Required) Advanced SQL and Microsoft Excel skills. (Required) Experience working with data warehouses and enterprise reporting environments. (Required) Experience supporting User Acceptance Testing (UAT) and production deployments. (Required) Experience with SAP Business Objects / Web Intelligence. (Preferred) Knowledge of enterprise semantic models and data governance concepts. (Preferred) Experience working with Azure Data Platform, Databricks, or cloud-based analytics environments. (Preferred) Experience in retail, optical retail, healthcare services, consumer, or other multi-unit business environments.(Preferred) Familiarity with store, field, merchandising, managed care, finance, or operational reporting metrics (Preferred) Strong quantitative and analytical capabilities.(Required) Ability to synthesize complex information into clear business insights.(Required) Curiosity and critical thinking skills.(Required) Strong foundation in reporting architecture, visualization, and data modeling. (Required) Ability to quickly learn new technologies and analytical methodologies. (Required) Strong written and verbal communication skills. (Required) Executive presentation and storytelling capabilities. (Required) Ability to communicate technical concepts to non-technical audiences. (Required) Strong stakeholder management skills. (Required) Ability to build relationships across multiple departments and levels of the organization. (Required) Customer-focused mindset with a commitment to delivering business value. (Required) Additional Information Taking Care of our People! We understand the importance of financial health and security, and because of that, we provide competitive compensation to all associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs and access to educational courses and pride ourselves on the ever-increasing amount of promotions from within. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Description: About Sherman + Reilly Established in 1927, Sherman + Reilly is North America's leading manufacturer of transmission and distribution line-stringing equipment for the electric utility industry. From our Chattanooga headquarters, we design and build pullers, bullwheel tensioners, puller-tensioners, pilot line winders, underground pullers, reel trailers, reel stands, and stringing blocks, engineered for safety and built to last. Driven by a nearly century-long commitment to lineman safety and continuous innovation, we partner with the electric power industry to help meet the energy needs of the future. As part of Quanta Services, a leading infrastructure solutions provider for the electric power industry, we pair a nearly century-old brand with the scale and career opportunity of a large parent organization. Position Summary The Product Data Engineer (PDE) is responsible for the integrity, governance, and lifecycle management of all product-related data within the organization and report to the Program Manager. This role owns the structure and accuracy of the Engineering Bill of Materials (eBOM), part master data, technical drawings, and engineering change processes. Serving as the business data owner of SolidWorks PDM Professional (DocVault), the PDE is the authoritative source for product information across Engineering, Operations, Supply Chain, and SAP - ensuring that the right data is available, accurate, and accessible at every stage of product development and production. System administration of SolidWorks PDM Professional remains with the CAD/PDM Systems Administrator in IT. Key Responsibilities Product Data Governance Own and maintain the Engineering Bill of Materials (eBOM) for all active and new products Establish and enforce part numbering standards, naming conventions, and data entry guidelines Manage the accuracy of the SAP material master as it pertains to engineering data, ensuring alignment between engineering data and operational records Govern the release and revision status of all technical drawings, specifications, and product documents within SolidWorks PDM Professional Define and be responsible for the maintenance of data quality standards across SolidWorks PDM Professional (DocVault) and SAP Engineering Change Management Serve as the process owner for the Engineering Change Order (ECO) and Engineering Change Notice (ECN) processes Coordinate cross-functional review and approval of engineering changes with Engineering, Operations, Supply Chain, and Quality Ensure controlled, documented transition of design changes into production BOMs and SAP procurement records Maintain accuracy of revision history and audit trails for all product changes within SolidWorks PDM Professional SolidWorks PDM Professional Administration Serve as the administrator of data for SolidWorks PDM Professional (DocVault), including defining requirements for folder structure and data migration Coordinate with the CAD/PDM Systems Administrator on requirements, design input, and user acceptance testing for document workflows, revision states, and approval routing within the PDM Vault Own the data requirements for, and validate the accuracy of, the integration between SolidWorks PDM Professional and SAP (BOM and material master synchronization) Coordinate with the CAD/PDM Systems Administrator on system upgrades (including acceptance testing of upgrades), backups, and performance of the PDM environment Assist IT and the CAD/PDM Systems Administrator with requirements, user acceptance testing, and rollout of planned BOM comparison and synchronization tooling between SolidWorks PDM and SAP, including defining part name and content consistency rules and training users Train and support engineering staff on SolidWorks PDM Professional data standards and data processes Establish and document DocVault data governance procedures; train users on proper modeling, drawing, and eBOM maintenance protocols The CAD/PDM Systems Administrator retains final authority over PDM system configuration, permissions, workflows, upgrades, backups, and integrations. SAP Material Master & BOM Management Serve as the functional subject matter expert for product data within SAP (Business ByDesign today, S/4HANA Public Cloud planned) Manage SAP material master data and BOM structures, as it pertains to engineering data, ensuring data integrity and consistency across plant codes Partner with IT and SAP support teams to define data standards, migration requirements, and system improvements Establish and document SAP data governance procedures; train users on proper material master and BOM maintenance protocols Cross-Functional Collaboration Serve as the primary liaison between Engineering and Operations/Supply Chain on product data matters Support New Product Development (NPD) by establishing BOM structure and SAP/PDM data readiness milestones Participate in SAP continuous improvement initiatives as the subject matter expert for product and material data Reporting & Compliance Generate reports on data quality, change order cycle times, and BOM accuracy metrics Support audits and quality system requirements (e.g., ISO 9001) as they relate to document and data control Maintain compliance with internal configuration management policies and applicable regulatory requirements Operate within defined access and segregation-of-duties controls; request any elevated system access only through IT's standard approval process Requirements: Qualifications Education Bachelor's degree in Engineering, Manufacturing Technology, Industrial Technology, or a related technical discipline required Associate's degree with significant relevant experience may be considered in lieu of a four-year degree Experience 3-7 years of experience in product data management, configuration management, or a related engineering role within a manufacturing environment Direct, hands-on experience with SolidWorks PDM Professional (DocVault) required - including advanced user experience and familiarity with vault administration and workflow concepts Demonstrated experience managing Bills of Materials and engineering change processes Direct experience working within SAP (Business ByDesign and/or S/4HANA) required; experience with SAP material master and BOM management strongly preferred Experience supporting or participating in an SAP implementation or upgrade is a significant plus; S/4HANA Public Cloud experience is especially valued Experience using and managing data in SolidWorks Electrical is a significant plus Experience using company-approved AI assistants to aid in daily tasks, consistent with company data-handling policy is a significant plus Technical Skills Proficiency reading and interpreting engineering drawings, CAD models, and technical specifications Strong understanding of BOM structures (single-level, multi-level, eBOM vs. mBOM) and SAP BOM management Working knowledge of SolidWorks (CAD) sufficient to navigate assemblies, drawings, and file relationships within the PDM vault Working knowledge of SAP material master concepts: material types, MRP views, unit of measure, procurement types, and understanding of cost rollups (costing is Finance-owned) Proficient in Microsoft Office suite, particularly Excel for data analysis, mass upload preparation (loads performed through approved, logged templates), and reporting Competencies Exceptional attention to detail and commitment to data accuracy Strong organizational and process-orientation; comfortable building and enforcing standards Effective communicator across technical and non-technical audiences Collaborative by nature with the ability to influence without direct authority Continuous improvement mindset; proactively identifies gaps and drives resolution PREFERRED QUALIFICATIONS Experience in industrial equipment, capital goods, or specialty manufacturing Familiarity with ISO 9001 document control requirements Exposure to ISA-95 manufacturing hierarchy and integration concepts (MES/SAP/PDM layers) Understanding of rental or configured-to-order product models as they affect SAP BOM and material master structure SolidWorks PDM Professional certification a plus SAP certification (ByDesign or S/4HANA) a plus APICS CPIM or similar supply chain certification a plus WORK ENVIRONMENT This position is primarily office-based within the engineering environment, with regular interaction with the manufacturing floor and IT to support data accuracy and change management activities. Occasional travel to supplier or customer sites may be required. The role requires the ability to sit and work at a computer for extended periods. Total Rewards Sherman + Reilly offers a competitive total rewards package backed by the scale of Quanta Services, designed to support your financial, physical, and professional well-being: • Competitive base salary with annual performance-based bonus eligibility. • Comprehensive medical, dental, and vision coverage. • 401(k) retirement savings plan with company match. • Generous paid time off, paid holidays, and company-paid life and disability insurance. . click apply for full job details

Job Description Job Description Job Title: Senior SAP Service Cloud Solutions Architect (Contract to Hire) Location: Merrillville, IN or Columbus, OH Work Model: Hybrid - Tuesday through Thursday onsite, Monday and Friday remote Rate: $78-$88/hour Contract Term: Immediate start - September 12, 2027 Contract to Hire: Yes, likely after 6-7 months, but could be up to 1 year Employment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Work Schedule: 8:00 AM - 5:00 PM, with 1-hour lunch Position Overview We are seeking a highly experienced Senior Solutions Architect to provide client-side architecture leadership for a large-scale customer transformation program involving SAP Service Cloud (C4C), NICE CXone CCaaS, legacy Customer Information Systems, enterprise integrations, and utility-sector customer operations. This role will own and govern the end-to-end solution architecture across customer service, contact center, CRM, legacy CIS, integration, and data exchange capabilities. The Senior Solutions Architect will serve as the technical counterpart to SAP, NICE, systems integrators, consulting partners, internal technology teams, business stakeholders, and program leadership. The ideal candidate brings deep hands-on experience with SAP Service Cloud (C4C) and NICE CXone, strong enterprise integration architecture expertise, and the confidence to challenge vendor designs where needed. This role requires someone who can balance practical implementation realities with architecture integrity, regulatory expectations, non-functional requirements, and long-term platform sustainability. Key ResponsibilitiesArchitecture Leadership & Governance Own and maintain the solution architecture across SAP Service Cloud, NICE CXone, legacy CIS, EDL, and related business-critical systems. Define and govern the end-to-end integration architecture across CRM, CCaaS, customer information systems, middleware, data exchange platforms, and downstream systems. Establish and chair Architecture Review Boards and Design Authority forums to evaluate and approve key design decisions. Ensure solution designs align with enterprise architecture standards, utility-sector requirements, regulatory expectations, and approved program blueprints. Enforce architecture governance by ensuring delivery teams do not deviate from approved designs without proper impact assessment and sign-off. Produce and maintain enterprise-grade architecture artifacts, including Solution Architecture Documents, integration blueprints, high-level and low-level designs, data flow diagrams, non-functional requirements, RACI models, and key design decision documentation. SAP Service Cloud Architecture Lead architecture for SAP Service Cloud configuration, extensibility, and integration patterns. Support service ticketing, case management, customer 360, field service, and customer service process design. Define integration patterns between SAP Service Cloud and legacy CIS platforms to ensure customer account data, billing history, service history, and related customer information synchronize reliably. Govern SAP BTP integration layer strategy, including APIs, event-driven patterns, iFlows, and middleware integration where applicable. Evaluate SAP Service Cloud configuration versus custom extension trade-offs to protect upgrade paths, reduce technical debt, and manage long-term total cost of ownership. Partner with SAP, implementation partners, and internal teams to validate that designs are scalable, secure, and operationally viable. NICE CXone CCaaS Architecture Define NICE CXone architecture across omnichannel voice, digital, chat, email, IVR/IVA, ACD routing, workforce management, analytics, and reporting. Architect CTI and screen-pop integration between NICE CXone and SAP Service Cloud to support a single, contextual agent view of the customer. Govern NICE CXone API integrations with CRM, CIS, EDL, and downstream systems for customer data enrichment and event triggering. Evaluate and challenge NICE CXone configuration decisions related to IVR flows, routing logic, workforce management, reporting data models, and digital-first channel design. Ensure contact center architecture reflects real-world utility customer operations, agent workflows, regulatory requirements, and customer experience objectives. Support design decisions related to NICE CXone Agent Assist, Virtual Agent, IVA, and WFM Advanced capabilities where applicable. Enterprise Integration Architecture Design stable, scalable integrations between modern cloud platforms and legacy billing or customer systems common in utility environments. Define API gateway patterns, middleware strategies, event-driven architecture, data exchange, and integration governance. Support integration approaches using platforms such as SAP BTP Integration Suite, MuleSoft, Dell Boomi, or equivalent middleware technologies. Partner with integration teams to validate data flows, error handling, retry logic, monitoring, reconciliation, and operational support requirements. Ensure architecture addresses non-functional requirements including security, scalability, availability, performance, disaster recovery, resilience, and supportability. Vendor & Consulting Partner Management Serve as the client-side technical counterpart to SAP, NICE, systems integrators, and consulting vendors. Critically evaluate vendor-proposed solutions against enterprise fit, feasibility, complexity, long-term maintainability, and utility business needs. Challenge solutioning that introduces unnecessary complexity, technical debt, integration risk, or operational burden. Review vendor deliverables including solution designs, integration specifications, data flow documentation, test strategies, and deployment plans. Lead technical workshops with consulting partners to drive alignment on agreed architecture patterns. Proactively identify vendor delivery risks and escalate concerns to program leadership before they become broader program issues. Technical Risk Management & Assurance Own and maintain the technical risk register across integrations, data flows, system interfaces, cloud platforms, and legacy CIS boundaries. Identify, assess, and escalate technical risks related to SAP Service Cloud, NICE CXone, legacy CIS integration, EDL, and downstream systems. Conduct solution assurance reviews at major program milestones, including design freeze, integration testing entry, UAT readiness, go-live readiness, and deployment. Assess the impact of change requests on the broader solution architecture and provide timely, evidence-based guidance to change control boards. Ensure technical mitigations are assigned, tracked, and resolved within program timelines. Support technical decision-making that reduces customer-impacting risk in a regulated utility environment. Stakeholder Engagement & Communication Act as a primary technical escalation point for program leadership, business owners, and senior stakeholders. Translate complex architectural concepts into clear, business-aligned language for non-technical audiences. Represent the architecture function in steering committees, program boards, vendor governance forums, and design authority meetings. Build trust with business, technology, vendor, and executive stakeholders through clear communication, sound judgment, and decisive architecture leadership. Mentor and guide junior architects, technical leads, and delivery teams across program workstreams. Day-to-Day Responsibilities Review SAP Service Cloud, NICE CXone, CIS, and integration designs for architecture alignment. Facilitate design reviews, Architecture Review Boards, and technical decision sessions. Challenge vendor proposals and ensure solutions are practical, scalable, secure, and aligned to business outcomes. Maintain architecture documentation, integration blueprints, data flow diagrams, NFRs, and key design decisions. Assess technical risks, change requests, defects, and design deviations. Partner with SAP, NICE, SI partners, internal architects, business owners, and program teams to resolve open solution questions. Support integration, testing, release readiness, and go-live preparation from an architecture assurance perspective. Provide clear updates and recommendations to program leadership and senior stakeholders. Required Qualifications Deep hands-on experience with SAP Service Cloud (C4C), including service ticketing, case management, customer 360, field service processes, configuration, extensibility, and SDK-related considerations. Deep hands-on experience with NICE CXone CCaaS, including omnichannel routing, IVR/IVA design, ACD, workforce management, analytics, APIs, CTI integration, and digital channel configuration. Experience integrating NICE CXone with CRM platforms, especially SAP Service Cloud. Experience designing stable integrations between modern cloud platforms and legacy customer information, billing, or CIS systems. Strong enterprise integration architecture experience, including event-driven design, API gateway patterns, middleware, SAP BTP Integration Suite, MuleSoft, Dell Boomi, or equivalent platforms . click apply for full job details

Job Description Job Description Job Title: Test Lead (2-3 Year Contract) Location: Columbus, OH Work Model: Remote with required travel to Columbus once every 3 weeks for 3 days onsite Rate: $100-$130/hour depending on experience Contract Term: Immediate start - December 31, 2028 Possibility of Extension: Yes, possibility of extension beyond 2028 Employment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking an experienced Test Lead to support a multi-year Customer Transformation Program focused on modernizing customer service, customer-facing digital capabilities, SAP Service Cloud, omnichannel routing, and related business and technology processes. This role will serve as the testing lead across the full program, supporting both the technology side and business side of testing. The Test Lead will be responsible for defining the overall testing approach, coordinating test planning and execution, managing testing risks and defects, supporting business readiness, and ensuring solutions are validated before major implementation milestones. The first major implementation is targeted for March 2027, with continued program testing and rollout activity expected through 2028. The ideal candidate has strong enterprise testing leadership experience, preferably within customer transformation, SAP Service Cloud / SAP C4C, customer-facing digital platforms, omnichannel routing, or utility environments. Key ResponsibilitiesProgram Test Leadership Serve as the Test Lead for the overall Customer Transformation Program. Lead testing efforts across both technical and business workstreams. Define, manage, and execute the overall test strategy, test plan, testing roadmap, and testing governance approach. Coordinate testing across multiple systems, vendors, business teams, IT teams, and implementation partners. Ensure testing activities align with program timelines, implementation milestones, release plans, and business readiness needs. Provide testing leadership for the first major go-live targeted for March 2027 and subsequent releases through 2028. Test Planning & Governance Develop and maintain program-level test plans, test schedules, test entry and exit criteria, defect management processes, and status reporting. Establish clear testing roles, responsibilities, timelines, dependencies, and escalation paths. Coordinate with project managers, business analysts, solution architects, vendors, and business stakeholders to confirm testing scope and priorities. Lead test readiness reviews, test execution checkpoints, defect triage meetings, and go-live readiness discussions. Ensure testing documentation is clear, complete, traceable, and aligned to approved requirements and solution designs. Monitor testing progress, risks, issues, dependencies, and resource needs across program workstreams. Business and Technical Testing Coordination Coordinate testing across business users, technology teams, system integrators, vendors, and program leadership. Support test planning and execution for technical testing, system integration testing, end-to-end testing, regression testing, user acceptance testing, and business process validation. Ensure test scenarios reflect real business processes, customer journeys, agent workflows, system integrations, and operational impacts. Partner with business stakeholders to define UAT scope, identify test participants, support test script development, and manage business testing execution. Validate that delivered functionality meets business requirements, customer needs, system requirements, and operational expectations. SAP Service Cloud, Digital Front End & Omnichannel Testing Support testing for SAP Service Cloud / SAP C4C capabilities, including customer service processes, case management, customer account views, and service workflows. Coordinate testing for customer-facing digital front-end capabilities, including online customer requests, digital service interactions, and related self-service functionality. Support testing for omnichannel routing capabilities, including call routing, chat routing, IVR entry points, customer requests, and related customer interaction flows. Ensure testing validates end-to-end customer journeys across SAP C4C, digital channels, IVR, routing modules, business processes, and supporting integrations. Partner with technical teams and business SMEs to identify testing gaps tied to customer experience, agent experience, process flow, data quality, and system integration. Defect Management & Issue Resolution Own and manage the defect lifecycle across testing phases. Lead defect triage meetings with IT, vendors, business stakeholders, and project teams. Ensure defects are clearly documented, prioritized, assigned, tracked, retested, and closed. Escalate high-priority defects, blockers, and testing risks that could impact go-live readiness or business operations. Track root causes, recurring issues, testing gaps, and quality trends. Provide leadership with clear visibility into defect status, severity, resolution progress, and go-live risk. Reporting, Communication & Stakeholder Engagement Provide regular testing status updates to program leadership, project teams, business stakeholders, and technology partners. Communicate testing progress, risks, blockers, defects, decisions, and readiness concerns clearly and proactively. Prepare test dashboards, executive summaries, readiness updates, action trackers, and issue logs. Facilitate testing meetings, working sessions, readiness reviews, and stakeholder discussions. Translate testing and technical issues into clear business impacts for non-technical stakeholders. Maintain alignment between business testing expectations and technical delivery timelines. Go-Live Readiness & Post-Deployment Support Support go-live readiness assessments from a testing and quality perspective. Validate that critical defects, open risks, test coverage, business signoffs, and readiness criteria are understood before release decisions. Support implementation readiness, release validation, production smoke testing, and post-deployment stabilization. Partner with program leadership to identify testing risks that could impact customer experience, business operations, or system adoption. Support lessons learned and continuous improvement across testing cycles and future releases. Day-to-Day Responsibilities Build and maintain the program test plan, testing schedule, testing trackers, and status reporting. Coordinate with business, IT, vendors, and program teams on test preparation and execution. Lead test readiness sessions, defect triage meetings, and testing status reviews. Track testing progress across technical testing, SIT, end-to-end testing, regression testing, and UAT. Support SAP C4C, digital front-end, omnichannel, IVR, call routing, chat routing, and customer request testing. Confirm test scenarios and scripts align to business requirements and customer journeys. Manage defect tracking, retesting, prioritization, and escalation. Prepare testing updates for program leadership and key stakeholders. Travel to Columbus once every 3 weeks for 3 days onsite to support program meetings, testing coordination, and stakeholder alignment. Required Qualifications 7+ years of experience in software testing, quality assurance, test management, business testing, or related program delivery roles. Experience leading testing for large enterprise transformation programs. Experience managing both technical testing and business-side testing activities. Strong experience developing test strategies, test plans, test schedules, test scenarios, test scripts, defect management processes, and testing status reports. Experience coordinating SIT, end-to-end testing, regression testing, UAT, go-live readiness, and post-deployment validation. Strong defect management experience, including triage, prioritization, escalation, retesting, and closure. Ability to work across business stakeholders, IT teams, vendors, system integrators, project managers, business analysts, and solution architects. Strong understanding of requirements traceability, test coverage, acceptance criteria, and release readiness. Excellent written and verbal communication skills. Strong facilitation, organization, and stakeholder management skills. Ability to operate in a complex, fast-paced, multi-year program environment. Ability to travel to Columbus, OH once every 3 weeks for 3 onsite days. Preferred Qualifications Experience with SAP Service Cloud / SAP C4C. Experience testing customer service, case management, customer 360, customer account, or service workflow capabilities. Experience with customer-facing digital front-end platforms, including online requests, self-service tools, customer portals, mobile capabilities, or related digital channels. Experience with omnichannel testing, including call routing, chat routing, IVR, IVA, ACD, contact center routing, or customer interaction workflows. Utilities or energy industry experience click apply for full job details

Job Description Job Description Job Title: IT Software Delivery Manager (Multi-Year Contract) Location: Columbus, OH Work Model: Hybrid - Tuesday through Thursday onsite, Monday and Friday remote Rate: $86-$96/hour Contract Duration: September 28, 2026 - September 27, 2027 Possibility of Extension: Yes, strong possibility of extension Employment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Work Schedule: 8:00 AM - 5:00 PM, with 1-hour lunch Position Overview We are seeking an experienced IT Software Delivery Manager to lead end-to-end software delivery within a large-scale enterprise technology environment. This role will manage technical delivery teams supporting core platforms and product teams, with particular emphasis on SAP and/or Salesforce, software releases, platform upgrades, patching, Agile delivery, DevOps practices, operational stability, and stakeholder alignment. The IT Software Delivery Manager will serve as a hands-on delivery leader responsible for translating business and product objectives into executable delivery plans, coordinating milestones and releases, managing risks and dependencies, removing blockers, and ensuring software teams have the resources and support needed to deliver high-quality solutions. This role will also be accountable for team leadership, vendor coordination, budgets, audit and compliance activities, and continuous improvement across the software delivery lifecycle. The ideal candidate brings a combination of technical depth and delivery leadership, with prior hands-on development experience and a strong track record leading software teams within SAP, Salesforce, or similar enterprise platform environments. Experience in a regulated utility environment is strongly preferred. Key ResponsibilitiesSoftware Delivery Leadership Lead end-to-end delivery of software products and technology solutions across assigned platform or product teams. Manage execution plans, milestones, sprint commitments, releases, dependencies, risks, and resource needs. Ensure delivery outcomes align with business objectives, engineering standards, operational expectations, and program priorities. Partner with business stakeholders, Product Owners, engineering leaders, technical teams, and vendors to maintain alignment on scope, priorities, and expected outcomes. Maintain clear visibility into delivery progress, risks, blockers, and milestone health. Drive high-integrity commitments and ensure teams have a realistic path to successful delivery. SAP / Salesforce Platform Delivery Lead technical teams supporting SAP and/or Salesforce platforms. Coordinate patching, upgrades, releases, regression activities, deployments, and platform maintenance. Partner with engineering and architecture teams to ensure platform changes are technically sound and aligned with enterprise standards. Support planning and execution of release calendars, dependency management, regression testing, and production readiness. Ensure teams understand and follow appropriate technical standards, delivery procedures, and platform-specific best practices. Apply prior technical or engineering experience to improve delivery quality and support sound technical decision-making. Agile Team Leadership & Coaching Serve as a servant leader for Agile software development teams. Coach teams and stakeholders on Agile delivery practices, team maturity, accountability, and continuous improvement. Partner with stakeholders and delivery teams to establish product delivery roadmaps and maintain shared understanding of business and product objectives. Support sprint planning, backlog readiness, estimation, sizing, milestone planning, and execution. Help teams limit work in progress, remove blockers, and reduce unnecessary distractions. Foster a collaborative culture focused on transparency, accountability, and sustainable delivery. Release, Deployment & Milestone Management Coordinate software releases, regression testing, deployments, sprint execution, and production implementation activities. Develop and maintain integrated delivery plans and milestone schedules. Track delivery progress through burn-up, milestone, or similar performance measures. Identify schedule risks, technical blockers, resource constraints, and cross-team dependencies early. Develop and manage mitigation plans to protect delivery commitments. Partner with stakeholders to set realistic expectations around release timing and delivery confidence. DevOps & Operational Excellence Promote adoption of DevOps practices that improve delivery speed, quality, consistency, and operational reliability. Support CI/CD, release automation, automated testing, monitoring, and production support practices. Optimize production system operations using monitoring, capacity analysis, root cause analysis, and other operational tools. Identify recurring production or delivery issues and drive corrective and preventive actions. Support continuous improvement in system stability, security, performance, and supportability. Encourage stronger collaboration between development, operations, infrastructure, security, and product teams. Risk, Issue & Dependency Management Proactively identify delivery risks, issues, dependencies, blockers, and resource constraints. Maintain mitigation plans and ensure appropriate owners and timelines are established. Escalate significant risks or decisions to leadership in a timely manner. Coordinate across dependent teams to resolve cross-platform or cross-product issues. Protect teams from avoidable distractions while maintaining focus on high-priority delivery objectives. Apply structured problem-solving to complex or time-critical delivery challenges. Stakeholder & Executive Communication Establish and manage stakeholder expectations around milestones, delivery status, risk, and schedule. Provide clear, concise, and transparent status reporting to business and technology leaders. Facilitate delivery reviews, risk discussions, milestone reviews, and executive updates. Translate complex technical and delivery issues into business-relevant language. Maintain strong partnerships with business stakeholders, Product Owners, engineering teams, vendors, and peer delivery leaders. Build trust through consistent communication, ownership, and follow-through. Team Leadership & Talent Development Provide leadership, coaching, and guidance to software delivery team members. Support team performance, career development, engagement, and retention. Establish clear expectations and accountability across delivery teams. Help team members identify growth opportunities and improve delivery effectiveness. Support talent acquisition and onboarding as needed. Foster a team culture of collaboration, ownership, technical excellence, and continuous improvement. Vendor, Budget & Compliance Management Manage third-party vendors and service providers supporting software delivery. Track vendor performance, deliverables, dependencies, and risks. Manage budgets and resources associated with assigned delivery teams or product areas. Support internal and external SOX reviews, audit reviews, compliance activities, and governing policies. Ensure delivery teams maintain appropriate documentation and follow required controls. Coordinate remediation actions where compliance or audit gaps are identified. Day-to-Day Responsibilities Lead daily and weekly software delivery activities across SAP and/or Salesforce teams. Review sprint progress, milestones, releases, risks, blockers, and dependencies. Coordinate patching, upgrades, regression testing, deployments, and platform releases. Partner with stakeholders and engineering teams to maintain the delivery roadmap. Coach Agile teams on execution, estimation, work-in-progress, and continuous improvement. Track delivery commitments and maintain burn-up or milestone reporting. Remove blockers and coordinate resolution of cross-team dependencies. Review production stability, monitoring, performance, and operational issues. Manage vendor activities, delivery expectations, and resource needs. Prepare leadership updates, risk summaries, release status, and milestone reporting. Support audit, compliance, budget, and governance requirements. Coach and develop team members while maintaining a high-performing delivery culture. Required Qualifications Bachelor's degree. 8+ years of experience delivering software products or enterprise technology solutions. 4+ years of management, leadership, or team delivery experience. 2+ years of hands-on software development or engineering experience. Experience leading technical teams on SAP and/or Salesforce platforms. Experience managing patching, upgrades, releases, regression, and deployments within SAP and/or Salesforce environments. Strong understanding of the software delivery lifecycle. Strong experience with Agile delivery methods and team-based product development. . click apply for full job details

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Summary The O&M Gas Systems Engineer supports the safe, reliable, and efficient operation of bulk and specialty gas delivery systems that enable semiconductor manufacturing. This role partners with Operations, Maintenance, Manufacturing, Safety, and Engineering teams to improve system reliability, troubleshoot complex equipment issues, drive continuous improvement initiatives, and support capital and operational projects while ensuring compliance with environmental, health, safety, and quality standards. The engineer leverages data analytics, AI-enabled tools, and digital technologies to enhance decision-making, optimize system performance, and improve operational efficiency. Responsibilities Support the operation, maintenance, and continuous improvement of bulk and specialty gas systems to ensure safe and reliable semiconductor manufacturing operations. Analyze system performance data, identify improvement opportunities, troubleshoot equipment issues, and lead root cause investigations to improve reliability and reduce risk. Utilize AI, machine learning, and advanced analytics tools to identify trends, predict equipment failures, optimize maintenance strategies, and enhance operational performance. Develop and implement digital solutions, dashboards, automated reporting, and data visualization tools that improve engineering efficiency and decision-making. Ensure compliance with Micron safety, environmental, quality, and change management requirements while promoting a strong safety culture. Partner with Operations, Maintenance, Manufacturing, and other stakeholders to resolve system issues, improve equipment performance, and support production goals. Lead and support engineering projects including equipment upgrades, new installations, commissioning activities, and reliability improvements. Develop and maintain engineering documentation, design standards, procedures, specifications, and preventive maintenance strategies. Utilize engineering principles, TPM methodologies, and data-driven insights to drive cost savings, efficiency improvements, and operational excellence. Provide technical guidance and support to cross-functional teams while effectively communicating project status, risks, recommendations, and data-driven conclusions. Minimum Qualifications Bachelor's degree in Engineering, Chemistry, Semiconductor Technology, or a related technical field, or equivalent combination of education and experience. Strong analytical and troubleshooting skills with the ability to identify root causes and implement effective corrective actions. Ability to work effectively in a cross-functional team environment and communicate technical information clearly to diverse audiences. Experience using engineering data, schematics, technical documentation, and standard problem-solving methodologies. Familiarity with data analytics, AI-assisted tools, or digital technologies used to support engineering, maintenance, or operational decision-making. Demonstrated commitment to safety, quality, and continuous improvement. Preferred Qualifications Experience supporting industrial utility systems, gas delivery systems, semiconductor facilities, or related manufacturing environments. Knowledge of high-purity gas systems, instrumentation and controls, mechanical systems, and reliability engineering principles. Experience applying AI, machine learning, predictive analytics, or digital engineering tools to improve equipment reliability, maintenance effectiveness, or operational performance. Experience leading projects, coordinating cross-functional teams, and managing multiple priorities simultaneously. Familiarity with TPM, FMEA, root cause analysis, risk assessment, and continuous improvement methodologies. Experience developing automated workflows, dashboards, reporting systems, or engineering solutions using tools such as Microsoft Copilot, Power BI, Power Automate, Python, SQL, CMMS, SAP, Maximo, or similar platforms. Experience using AI-assisted productivity and engineering tools to improve technical documentation, data analysis, troubleshooting, and operational decision-making. As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on . Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. To learn about your right to work click here. To learn more about Micron, please visit For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron's People Organization at or 1- (select option ) Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.

Job Description Job Description Role:- SAP Test Lead- Carve out, SAP FI, CO and PS Location:- Wichita, KS( Hybrid/Travel) Visa:- USC and GC Payrate:- /h USD/ K Annum JD Role: SAP Test Lead Job Description: We are seeking an experienced SAP Test Lead to oversee testing in one of our SAP projects. The lead will define testing strategies for SAP FI (Financial Accounting) CO (Controlling), with a strong emphasis on Project Systems (PS). Experience with SAP carveouts is a significant plus. Key Responsibilities Lead Testing: Define test strategies, plans, and execution metrics. Execute Testing: Ensure robust testing of SAP FI, CO, and PS modules. Monitoring: Defect tracking, reporting, and stakeholder communication. Collaboration: coordinate with other functional, technical and integration teams as necessary. Required Skills Qualifications Leadership: 5 years leading SAP testing teams. SAP FI / CO: Expert knowledge of GL, AP, AR, Asset Accounting , Cost Center, Profit Center, and Internal Orders. SAP PS: Proven experience testing Project Systems integration. Tools: Proficiency in Client ALM, Jira, or SAP Solution Manager. Preferred Qualifications Carveout Experience: Experience with system splits, data migration, or company divestitures. is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .