Job Description About Quantiphi: Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI driving measurable outcomes at the very core of their operations. Since our founding in 2013, Quantiphi has tackled some of the world's most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value, not just technology for technology's sake. Headquartered in Boston, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake, we build and deliver enterprise-grade AI services and solutions that create real-world impact. We've been recognized with: 21x Google Cloud Partner of the Year awards in the last 8 years. 3x AWS AI/ML award wins. 3x NVIDIA Partner of the Year titles. 2x Snowflake Partner of the Year awards. We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group. We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators. We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023. Be part of a trailblazing team that's shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! For more details, visit: Website or LinkedIn Page. Preferred Location: Charlotte, NC Experience Level: 10+ Years of Experience Role purpose: Design, develop and harden a Universal Gateway that connects conversational AI agents to enterprise applications. The Gateway will manage conversation state, enforce business rules, execute authorized backend operations and return the data and guidance needed by the conversational agent. Key responsibilities: Design and implement Gateway APIs used by Google CXAS agents, including session initialization, journey resolution, state transitions and business-operation execution. Implement an external state engine covering current journey, active state, required information, pending actions, customer confirmation and completion status. Define versioned journey configurations, transition rules, policies and state-specific response guidance. Ensure the Gateway validates actions proposed by an agent against current state, identity, authorization and business rules. Develop adapters for customer backend systems using approved API contracts. Implement timeouts, retries, idempotency, concurrency controls and recovery from partial failures. Persist session state and audit records with appropriate isolation, retention and protection of customer data. Implement authentication, authorization, secrets management and service-to-service security. Provide correlated traces showing the incoming request, policy decision, state before and after, backend operation and response. Integrate automated tests and AgentCert evidence into the development workflow. Package and deploy services to the agreed Google Cloud environment, including Cloud Run where selected. Produce API documentation, architecture decisions, operational runbooks and handover material. Required skills: Strong production backend development experience in Python, Java preferably FastAPI or an equivalent framework. REST APIs, OpenAPI specifications, JSON Schema and typed request/response validation. Practical experience implementing workflow engines, finite-state machines or business-process orchestration. Distributed systems concepts: Concurrency, retries, timeouts and transaction boundaries. Experience with persistent data stores and session management. Google Cloud delivery experience, including IAM, containerized services, logging, monitoring and secrets management. Enterprise API integration and automated unit, integration and contract testing. Understanding of LLM tool calling and the distinction between model-generated intent and authorized business execution. Git, code reviews and CI/CD. Preferred skills: Telecom billing & background, customer service or service-restoration processes. Integration with Google CXAS or another conversational AI platform. Agent evaluation, failure injection, load testing and observability. Experience replacing synthetic adapters with enterprise backend integrations. What is in it for you: Be part of the fastest-growing AI-first digital transformation and engineering company in the world Be a leader of an energetic team of highly dynamic and talented individuals Exposure to working with fortune 500 companies and innovative market disruptors Exposure to the latest technologies related to artificial intelligence and machine learning, data and cloud
11/14/2026
Full time
Job Description About Quantiphi: Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI driving measurable outcomes at the very core of their operations. Since our founding in 2013, Quantiphi has tackled some of the world's most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value, not just technology for technology's sake. Headquartered in Boston, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake, we build and deliver enterprise-grade AI services and solutions that create real-world impact. We've been recognized with: 21x Google Cloud Partner of the Year awards in the last 8 years. 3x AWS AI/ML award wins. 3x NVIDIA Partner of the Year titles. 2x Snowflake Partner of the Year awards. We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group. We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators. We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023. Be part of a trailblazing team that's shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! For more details, visit: Website or LinkedIn Page. Preferred Location: Charlotte, NC Experience Level: 10+ Years of Experience Role purpose: Design, develop and harden a Universal Gateway that connects conversational AI agents to enterprise applications. The Gateway will manage conversation state, enforce business rules, execute authorized backend operations and return the data and guidance needed by the conversational agent. Key responsibilities: Design and implement Gateway APIs used by Google CXAS agents, including session initialization, journey resolution, state transitions and business-operation execution. Implement an external state engine covering current journey, active state, required information, pending actions, customer confirmation and completion status. Define versioned journey configurations, transition rules, policies and state-specific response guidance. Ensure the Gateway validates actions proposed by an agent against current state, identity, authorization and business rules. Develop adapters for customer backend systems using approved API contracts. Implement timeouts, retries, idempotency, concurrency controls and recovery from partial failures. Persist session state and audit records with appropriate isolation, retention and protection of customer data. Implement authentication, authorization, secrets management and service-to-service security. Provide correlated traces showing the incoming request, policy decision, state before and after, backend operation and response. Integrate automated tests and AgentCert evidence into the development workflow. Package and deploy services to the agreed Google Cloud environment, including Cloud Run where selected. Produce API documentation, architecture decisions, operational runbooks and handover material. Required skills: Strong production backend development experience in Python, Java preferably FastAPI or an equivalent framework. REST APIs, OpenAPI specifications, JSON Schema and typed request/response validation. Practical experience implementing workflow engines, finite-state machines or business-process orchestration. Distributed systems concepts: Concurrency, retries, timeouts and transaction boundaries. Experience with persistent data stores and session management. Google Cloud delivery experience, including IAM, containerized services, logging, monitoring and secrets management. Enterprise API integration and automated unit, integration and contract testing. Understanding of LLM tool calling and the distinction between model-generated intent and authorized business execution. Git, code reviews and CI/CD. Preferred skills: Telecom billing & background, customer service or service-restoration processes. Integration with Google CXAS or another conversational AI platform. Agent evaluation, failure injection, load testing and observability. Experience replacing synthetic adapters with enterprise backend integrations. What is in it for you: Be part of the fastest-growing AI-first digital transformation and engineering company in the world Be a leader of an energetic team of highly dynamic and talented individuals Exposure to working with fortune 500 companies and innovative market disruptors Exposure to the latest technologies related to artificial intelligence and machine learning, data and cloud
Date Posted: 2026-08-20 Country: United States of America Location: US-AZ-TUCSON- E Hermans Rd BLDG 805 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Top Secret Security Clearance Status: Active and existing security clearance required on day 1 At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Raytheon's Integrated Solutions Modeling and Architecture Directorate (ISMA) performs customer focused operational analysis, simulation, mission planning and architecture development activities. Supporting this mission are teams driving flexible integrated solutions crossing all product areas (sensors, effectors, command and control, logistics and operations), developing tools and methods to evaluate system level studies and visualization based on customer requirements. The Operations and Mission Analysis (Southwest) department is currently seeking a Spacecraft Concept & Mission Engineer to support Raytheon's Advanced Technology organization. In this role, you will support Advanced Technology's Alternate Missions & Space product line in developing satellite technology, assessing mission CONOPs and constellations, and supporting new mission and program captures for national security space customers. Advanced Technology incubates new technologies and explores novel mission areas for the RTX business, captures new programs, and executes unique projects. You will be supporting new research and development with opportunities for developing inventions and intellectual property. This is an onsite role located in Tucson, AZ. What You Will Do You will join a team of engineers and analysts to realize team objectives: Tasking is expected to include a mix of vehicle design and system sizing, mission performance analysis, and trajectory optimization. Analyze notional missions and hardware for feasibility and engage with engineers across disciplines to improve models and understand performance drivers. Develop common mission analysis, performance analysis, and mission planning toolsets for a portfolio of systems. Utilize grid computing infrastructure to enable generation and analysis of large datasets Produce visualizations of complex systems and mission CONOPs in STK or similar tools. Coordinate with product line management and customers Work closely with programs & AT leadership to develop concepts and mature technologies for new business development and capture. Opportunities to pursue IRAD funding and author intellectual property disclosures. Engage directly in mission planning application software development and testing Qualifications You Must Have Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 10 years of prior relevant experience unless prohibited by local laws/regulations. Depth in at least one system-level or subsystem-level technical domain: Guidance, Navigation, and Control Orbital Mechanics Mission Planning Mission Analysis / Performance Analysis Satellite Technology Multidisciplinary design, System-of-Systems design Experience with using programming languages such as Python, MATLAB, and/or C++ to model physical systems. Experience in one or more of the following skill areas: System performance, CONOPS Algorithms and signal processing Modeling and simulation (i.e., 6-DOF) An active and transferable Top Secret U.S. government issued security clearance is required at the time of application for this position, with the ability to obtain special program access after start. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Qualifications We Prefer Advanced Degree in STEM (and can be considered as additional years of experience) An understanding of vehicle conceptual design, advanced design methods, numerical optimization methods, and data analytics. Experience in building physics-based models and choosing an appropriate fidelity for the questions being asked. Highly self-motivated and independent work ethic. Ability to question data and address root cause issues. Familiarity with Git version control and SLURM grid computing infrastructure. Experience with Ansys STK What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: Location: Tucson, AZ: ,-az-location As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
11/14/2026
Full time
Date Posted: 2026-08-20 Country: United States of America Location: US-AZ-TUCSON- E Hermans Rd BLDG 805 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Top Secret Security Clearance Status: Active and existing security clearance required on day 1 At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Raytheon's Integrated Solutions Modeling and Architecture Directorate (ISMA) performs customer focused operational analysis, simulation, mission planning and architecture development activities. Supporting this mission are teams driving flexible integrated solutions crossing all product areas (sensors, effectors, command and control, logistics and operations), developing tools and methods to evaluate system level studies and visualization based on customer requirements. The Operations and Mission Analysis (Southwest) department is currently seeking a Spacecraft Concept & Mission Engineer to support Raytheon's Advanced Technology organization. In this role, you will support Advanced Technology's Alternate Missions & Space product line in developing satellite technology, assessing mission CONOPs and constellations, and supporting new mission and program captures for national security space customers. Advanced Technology incubates new technologies and explores novel mission areas for the RTX business, captures new programs, and executes unique projects. You will be supporting new research and development with opportunities for developing inventions and intellectual property. This is an onsite role located in Tucson, AZ. What You Will Do You will join a team of engineers and analysts to realize team objectives: Tasking is expected to include a mix of vehicle design and system sizing, mission performance analysis, and trajectory optimization. Analyze notional missions and hardware for feasibility and engage with engineers across disciplines to improve models and understand performance drivers. Develop common mission analysis, performance analysis, and mission planning toolsets for a portfolio of systems. Utilize grid computing infrastructure to enable generation and analysis of large datasets Produce visualizations of complex systems and mission CONOPs in STK or similar tools. Coordinate with product line management and customers Work closely with programs & AT leadership to develop concepts and mature technologies for new business development and capture. Opportunities to pursue IRAD funding and author intellectual property disclosures. Engage directly in mission planning application software development and testing Qualifications You Must Have Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 10 years of prior relevant experience unless prohibited by local laws/regulations. Depth in at least one system-level or subsystem-level technical domain: Guidance, Navigation, and Control Orbital Mechanics Mission Planning Mission Analysis / Performance Analysis Satellite Technology Multidisciplinary design, System-of-Systems design Experience with using programming languages such as Python, MATLAB, and/or C++ to model physical systems. Experience in one or more of the following skill areas: System performance, CONOPS Algorithms and signal processing Modeling and simulation (i.e., 6-DOF) An active and transferable Top Secret U.S. government issued security clearance is required at the time of application for this position, with the ability to obtain special program access after start. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Qualifications We Prefer Advanced Degree in STEM (and can be considered as additional years of experience) An understanding of vehicle conceptual design, advanced design methods, numerical optimization methods, and data analytics. Experience in building physics-based models and choosing an appropriate fidelity for the questions being asked. Highly self-motivated and independent work ethic. Ability to question data and address root cause issues. Familiarity with Git version control and SLURM grid computing infrastructure. Experience with Ansys STK What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: Location: Tucson, AZ: ,-az-location As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
Job Description Job Description Security Operations (SecOps) Engineer Active Secret Clearance Required Location: Hybrid - Must reside near a primary DISA DHMC site Possible Locations: Oklahoma City, OK Montgomery, AL Ogden, UT Mechanicsburg, PA Travel: Yes - Weekly travel to DISA locations (you will work out of your local DISA site when not traveling) Salary Range: $110,000 - $145,000 Position Summary: We are seeking a Security Operations (SecOps) Engineer to support federal cybersecurity initiatives across enterprise and cloud environments. This role combines hands-on security engineering, operational monitoring, and compliance support to ensure systems remain secure, observable, and audit-ready throughout their lifecycle. The ideal candidate will have strong experience with Elastic / ELK Stack technologies , security monitoring, and federal compliance frameworks. This role partners closely with DevOps, SRE, and compliance teams to integrate detection, response, and automation into production systems. Key Responsibilities: Security Operations & Monitoring Monitor, investigate, and respond to security alerts and incidents using Elastic Security (SIEM/XDR) Design, deploy, and maintain the Elastic Stack (Elasticsearch, Logstash, Beats, Kibana) Develop and tune detection rules, dashboards, and alerting workflows Conduct threat hunting and advanced log analysis Vulnerability & Patch Management Perform vulnerability scanning and analysis using tools such as ACAS / Tenable Track and remediate vulnerabilities in accordance with federal timelines Coordinate patching and mitigation efforts with infrastructure and application teams Compliance & Continuous Monitoring Implement and maintain controls aligned with NIST 800-53, FISMA, and FedRAMP Support ATO (Authority to Operate) activities including documentation and evidence collection Produce compliance and CDM reporting using Elastic dashboards and data feeds Secure Engineering & Automation Integrate security monitoring and logging into CI/CD pipelines and Infrastructure-as-Code Automate ingestion, enrichment, and response workflows using Python, Bash, or PowerShell Enforce secure configuration baselines (STIGs, CIS benchmarks) Collaboration & Risk Management Partner with DevOps and SRE teams to embed security observability into system design Advise stakeholders on risk posture, detections, and mitigation strategies Communicate technical findings to both technical and non-technical audiences Requirements Hands-on production experience with the Elastic Stack (ELK) Direct experience using Elastic Security as a SIEM/XDR platform Log pipeline design, parsing, enrichment, and lifecycle management Security event monitoring, alert triage, and incident response Linux and Windows security administration Scripting or automation experience ( Python, Bash, or PowerShell ) Experience in cloud or hybrid environments (AWS, Azure, GCP, or GovCloud) Security & Compliance Knowledge Strong familiarity with: NIST 800-53, 800-61, 800-137 FISMA federal cybersecurity requirements FedRAMP control implementation and monitoring Experience supporting audits, assessments, or ATO packages Active Secret Clearance Preferred Qualifications: Experience deploying Elastic in DoD or federal environments Integration with cloud-native logging tools (CloudTrail, Azure Monitor, GCP Logs) Familiarity with DevSecOps and Site Reliability Engineering (SRE) practices Container and Kubernetes security experience Certifications (Preferred) Elastic Certified Engineer or Analyst Security+ CySA+ CISSP Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. ABOUT PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans
11/14/2026
Full time
Job Description Job Description Security Operations (SecOps) Engineer Active Secret Clearance Required Location: Hybrid - Must reside near a primary DISA DHMC site Possible Locations: Oklahoma City, OK Montgomery, AL Ogden, UT Mechanicsburg, PA Travel: Yes - Weekly travel to DISA locations (you will work out of your local DISA site when not traveling) Salary Range: $110,000 - $145,000 Position Summary: We are seeking a Security Operations (SecOps) Engineer to support federal cybersecurity initiatives across enterprise and cloud environments. This role combines hands-on security engineering, operational monitoring, and compliance support to ensure systems remain secure, observable, and audit-ready throughout their lifecycle. The ideal candidate will have strong experience with Elastic / ELK Stack technologies , security monitoring, and federal compliance frameworks. This role partners closely with DevOps, SRE, and compliance teams to integrate detection, response, and automation into production systems. Key Responsibilities: Security Operations & Monitoring Monitor, investigate, and respond to security alerts and incidents using Elastic Security (SIEM/XDR) Design, deploy, and maintain the Elastic Stack (Elasticsearch, Logstash, Beats, Kibana) Develop and tune detection rules, dashboards, and alerting workflows Conduct threat hunting and advanced log analysis Vulnerability & Patch Management Perform vulnerability scanning and analysis using tools such as ACAS / Tenable Track and remediate vulnerabilities in accordance with federal timelines Coordinate patching and mitigation efforts with infrastructure and application teams Compliance & Continuous Monitoring Implement and maintain controls aligned with NIST 800-53, FISMA, and FedRAMP Support ATO (Authority to Operate) activities including documentation and evidence collection Produce compliance and CDM reporting using Elastic dashboards and data feeds Secure Engineering & Automation Integrate security monitoring and logging into CI/CD pipelines and Infrastructure-as-Code Automate ingestion, enrichment, and response workflows using Python, Bash, or PowerShell Enforce secure configuration baselines (STIGs, CIS benchmarks) Collaboration & Risk Management Partner with DevOps and SRE teams to embed security observability into system design Advise stakeholders on risk posture, detections, and mitigation strategies Communicate technical findings to both technical and non-technical audiences Requirements Hands-on production experience with the Elastic Stack (ELK) Direct experience using Elastic Security as a SIEM/XDR platform Log pipeline design, parsing, enrichment, and lifecycle management Security event monitoring, alert triage, and incident response Linux and Windows security administration Scripting or automation experience ( Python, Bash, or PowerShell ) Experience in cloud or hybrid environments (AWS, Azure, GCP, or GovCloud) Security & Compliance Knowledge Strong familiarity with: NIST 800-53, 800-61, 800-137 FISMA federal cybersecurity requirements FedRAMP control implementation and monitoring Experience supporting audits, assessments, or ATO packages Active Secret Clearance Preferred Qualifications: Experience deploying Elastic in DoD or federal environments Integration with cloud-native logging tools (CloudTrail, Azure Monitor, GCP Logs) Familiarity with DevSecOps and Site Reliability Engineering (SRE) practices Container and Kubernetes security experience Certifications (Preferred) Elastic Certified Engineer or Analyst Security+ CySA+ CISSP Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. ABOUT PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans
We are seeking a highly motivated and experienced AI Consultant with a proven background in AI adoption to join our AI Center of Excellence (AI COE). This position is ideal for a senior, hands-on candidate who advises customers on how to apply AI to their business, turns that advice into working results, and reports to the AI COE Lead. The role supports Client business domains, primarily in an advisory capacity, across Security (enterprise security and cybersecurity), Manufacturing, Infrastructure (build and operations), and Connected Services, with Security having the highest demand for support, followed by Manufacturing. The successful candidate will use a strong technical background to run proofs of concept (POCs) and product evaluations hands-on, and translate the results into clear recommendations, while project delivery remains owned by the Delivery Teams. Essential Functions: Description / Essential Functions: AI Advisory Advise customers and domain teams on AI adoption, from identifying and prioritizing use cases to defining roadmaps, governance and success measures. Analyze customer business processes end to end, identify where AI and automation deliver measurable value, and build the business case (ROI, cost/benefit). Lead workshops and executive briefings, and present recommendations to senior customer stakeholders. Advise on responsible and secure AI adoption, including data protection, access control and AI-specific risks such as prompt injection and data leakage. Domain Support Security (highest demand): Prioritize AI adoption for patch management and system hardening, while also advancing AI-assisted security operations such as playbook automation, incident response and investigation. Manufacturing: Shape AI use cases around factory production processes and IoT/OT data, such as predictive maintenance, quality inspection and anomaly detection. Infrastructure: Support AI use cases in infrastructure build and operations as demand arises. Connected Services: Support AI use cases in connected services as demand arises. Hands-on POC and Product Evaluation Plan, build and run POCs, including scope, success criteria, test scenarios and evaluation reports. Lead hands-on evaluations of AI and automation products and platforms (for example, Tines for security workflow automation and Ignition for industrial/OT data), and deliver objective fit/gap findings and go/no-go recommendations. Design solution architectures for AI, GenAI and AI Agent solutions on Microsoft Azure or AWS, and provide technical input to proposals, POC plans and SoWs. Knowledge Assets and Partners Capture reusable assets such as use cases, reference architectures, evaluation reports, and demo/POC materials for horizontal deployment across domains and customers. Coordinate with external partners (cloud providers, AI and security vendors, system integrators) on joint demos, POCs and validations. Requirements Minimum qualification: Required Education & Experience: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience. 8+ years of experience in IT consulting, solution architecture, or related technical roles, including at least 3 years of hands-on experience delivering AI, GenAI or intelligent automation solutions in production or customer POCs. Proven experience advising customers on AI adoption (use case identification, business case, roadmap and governance), credible with both business and executive stakeholders. Strong hands-on technical skills in GenAI and AI Agent technologies (for example, LLMs, RAG, prompt engineering, agent orchestration, Power Platform/Copilot Studio) and in cloud AI services on Microsoft Azure or AWS. Proven track record of running POCs and product evaluations hands-on, from planning through final recommendation. Experience applying technology or AI in at least one of Client focus domains, with enterprise security or cybersecurity strongly preferred and manufacturing as the next priority. Business-analyst capability: experience mapping end-to-end business processes and identifying where AI and automation pay off. Excellent communication, facilitation and presentation skills, and the ability to work independently in cross-functional, multicultural teams. (Candidate would be disqualified if they do not meet these requirements) Preferred Qualifications: Security domain experience, such as SOC operations, incident response, SIEM/XDR (for example, Microsoft Sentinel, Microsoft Defender or Splunk) and SOAR or security automation platforms such as Tines. Manufacturing domain experience, such as factory production processes (production, quality, maintenance, MES), IoT/OT data, and platforms such as Ignition or SCADA. Experience in infrastructure build and operations. Experience with connected services. Experience with AI Agent frameworks and protocols (for example, Semantic Kernel, LangChain/LangGraph, AutoGen or MCP) and AI platforms such as Azure AI Foundry, Azure OpenAI or Amazon Bedrock. Experience applying AI across the software development lifecycle (SDLC), including Requirements, Architecture, Story Creation, Development, and QEA Execution. Relevant certifications, such as Microsoft Azure AI Engineer, AWS Certified Machine Learning Engineer, AWS Certified Generative AI Developer, AWS Certified Data Engineer, CompTIA Security+, CISSP or CBAP. Experience working with Japanese companies or in a global, bilingual environment. Position Type/Expected Hours of Work: Hybrid work environment (2 days per week in the office). Contract-to-hire position. Occasional evening and weekend work may be required as job duties demand. Working hours are Monday Friday from 9AM 6PM. Travel: This position requires up to 10-20% travel.
11/13/2026
Full time
We are seeking a highly motivated and experienced AI Consultant with a proven background in AI adoption to join our AI Center of Excellence (AI COE). This position is ideal for a senior, hands-on candidate who advises customers on how to apply AI to their business, turns that advice into working results, and reports to the AI COE Lead. The role supports Client business domains, primarily in an advisory capacity, across Security (enterprise security and cybersecurity), Manufacturing, Infrastructure (build and operations), and Connected Services, with Security having the highest demand for support, followed by Manufacturing. The successful candidate will use a strong technical background to run proofs of concept (POCs) and product evaluations hands-on, and translate the results into clear recommendations, while project delivery remains owned by the Delivery Teams. Essential Functions: Description / Essential Functions: AI Advisory Advise customers and domain teams on AI adoption, from identifying and prioritizing use cases to defining roadmaps, governance and success measures. Analyze customer business processes end to end, identify where AI and automation deliver measurable value, and build the business case (ROI, cost/benefit). Lead workshops and executive briefings, and present recommendations to senior customer stakeholders. Advise on responsible and secure AI adoption, including data protection, access control and AI-specific risks such as prompt injection and data leakage. Domain Support Security (highest demand): Prioritize AI adoption for patch management and system hardening, while also advancing AI-assisted security operations such as playbook automation, incident response and investigation. Manufacturing: Shape AI use cases around factory production processes and IoT/OT data, such as predictive maintenance, quality inspection and anomaly detection. Infrastructure: Support AI use cases in infrastructure build and operations as demand arises. Connected Services: Support AI use cases in connected services as demand arises. Hands-on POC and Product Evaluation Plan, build and run POCs, including scope, success criteria, test scenarios and evaluation reports. Lead hands-on evaluations of AI and automation products and platforms (for example, Tines for security workflow automation and Ignition for industrial/OT data), and deliver objective fit/gap findings and go/no-go recommendations. Design solution architectures for AI, GenAI and AI Agent solutions on Microsoft Azure or AWS, and provide technical input to proposals, POC plans and SoWs. Knowledge Assets and Partners Capture reusable assets such as use cases, reference architectures, evaluation reports, and demo/POC materials for horizontal deployment across domains and customers. Coordinate with external partners (cloud providers, AI and security vendors, system integrators) on joint demos, POCs and validations. Requirements Minimum qualification: Required Education & Experience: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience. 8+ years of experience in IT consulting, solution architecture, or related technical roles, including at least 3 years of hands-on experience delivering AI, GenAI or intelligent automation solutions in production or customer POCs. Proven experience advising customers on AI adoption (use case identification, business case, roadmap and governance), credible with both business and executive stakeholders. Strong hands-on technical skills in GenAI and AI Agent technologies (for example, LLMs, RAG, prompt engineering, agent orchestration, Power Platform/Copilot Studio) and in cloud AI services on Microsoft Azure or AWS. Proven track record of running POCs and product evaluations hands-on, from planning through final recommendation. Experience applying technology or AI in at least one of Client focus domains, with enterprise security or cybersecurity strongly preferred and manufacturing as the next priority. Business-analyst capability: experience mapping end-to-end business processes and identifying where AI and automation pay off. Excellent communication, facilitation and presentation skills, and the ability to work independently in cross-functional, multicultural teams. (Candidate would be disqualified if they do not meet these requirements) Preferred Qualifications: Security domain experience, such as SOC operations, incident response, SIEM/XDR (for example, Microsoft Sentinel, Microsoft Defender or Splunk) and SOAR or security automation platforms such as Tines. Manufacturing domain experience, such as factory production processes (production, quality, maintenance, MES), IoT/OT data, and platforms such as Ignition or SCADA. Experience in infrastructure build and operations. Experience with connected services. Experience with AI Agent frameworks and protocols (for example, Semantic Kernel, LangChain/LangGraph, AutoGen or MCP) and AI platforms such as Azure AI Foundry, Azure OpenAI or Amazon Bedrock. Experience applying AI across the software development lifecycle (SDLC), including Requirements, Architecture, Story Creation, Development, and QEA Execution. Relevant certifications, such as Microsoft Azure AI Engineer, AWS Certified Machine Learning Engineer, AWS Certified Generative AI Developer, AWS Certified Data Engineer, CompTIA Security+, CISSP or CBAP. Experience working with Japanese companies or in a global, bilingual environment. Position Type/Expected Hours of Work: Hybrid work environment (2 days per week in the office). Contract-to-hire position. Occasional evening and weekend work may be required as job duties demand. Working hours are Monday Friday from 9AM 6PM. Travel: This position requires up to 10-20% travel.
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain - the agentic PDLC - bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for both builders and the product leaders who direct them. Responsibilities and Impact: Approximately 10,000 developers across S&P Global build software on a common toolchain, and the product managers, designers, and analysts who decide what gets built work alongside them on a second, largely disconnected one. This role owns both and joins them. That toolchain is critical infrastructure for product discovery, software delivery, engineering productivity, security, resilience, and AI-native development. The role will reduce fragmentation and duplication, close the handoff gaps between product intent and shipped software, strengthen governance and support, and make developer and product experience a measurable strategic capability. Set the enterprise Developer Experience and Product Enablement strategy, product vision, roadmap, operating model, and investment priorities in partnership with the CIO leadership team, divisional CTOs, divisional heads of product, and other senior technology and product leaders. Own the full lifecycle of enterprise software development platforms and tools, including source code management, code collaboration, CI/CD, build engineering, developer environments, code quality and scanning, cloud development infrastructure, and related integrations. Own the full lifecycle of enterprise product management platforms and tools, including customer and market research repositories, idea intake and opportunity assessment, roadmapping and portfolio planning, requirements and specification authoring, design and prototyping, work management and backlog tooling, experimentation and feature management, product analytics, and voice-of-customer and feedback aggregation. Connect the two halves into a single agentic PDLC, establishing the traceable thread from customer insight to opportunity, specification, design, commit, release, and in-market outcome, so that product intent, engineering work, and measured impact reconcile in one system of record rather than in status decks. Manage the toolchain as a coherent portfolio of enterprise products, with clear customer outcomes, service levels, adoption goals, cost transparency, platform health measures, and accountable product ownership. Build a trusted partnership model with divisional CTOs, heads of product, executive sponsors, and embedded divisional practitioners to align enterprise standards with business-specific product and engineering requirements. Lead the consolidation of fragmented tooling, resources, licenses, support processes, and automation across both the product and engineering estates, reducing duplication while managing transitions without disrupting delivery. Establish a scalable support and self-service ecosystem for developers and product teams, including developer and product portals, template and artifact libraries, knowledge management, onboarding, access and license management, AI-assisted triage, and expert escalation. Own advocacy and community across both disciplines, including communities of practice, technical and product evangelism, onboarding and enablement content, craft standards for specifications and discovery practice, change communications, and structured feedback loops that earn adoption rather than mandate it. Own the innersource ecosystem, applying open-source working practice to proprietary code so that shared libraries, contribution standards, maintainer stewardship, and IP guardrails make reuse across divisions the default rather than the exception. Define and govern the enterprise approach to AI-native and agentic product development and software engineering, including approved tools, guardrails, model and data access, reusable agent workflows spanning research synthesis, specification drafting, prototype generation, code generation, and release readiness, platform integrations, experimentation, and responsible adoption. Create an enterprise measurement system for product and developer productivity and experience, including DORA metrics, cycle time from idea to release, adoption and utilization measures, tool ROI, practitioner sentiment, friction mapping, product outcome and experimentation results, and executive reporting. Build and lead a high-performing global organization across platform engineering, product management, product operations, design and research enablement, developer support, data and analytics, and forward-deployed AI engineering, with clear accountability and a strong talent strategy. Maintain strong operational rigor, security, resilience, financial management, vendor governance, and continuous improvement across the enterprise toolchain. Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $220,000 to $350,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here . What We're Looking For: Basic Required Qualifications: A proven enterprise technology leader who has previously built, transformed, and operated a large-scale Developer Experience, developer platform, DevSecOps, or software engineering enablement function. Minimum of 15 years of progressive technology leadership experience, including responsibility for globally scaled engineering platforms, products, or shared services. Has held enterprise decision rights over tooling used by teams outside their own reporting line, with examples of contested standardization decisions reached alongside divisional CTOs and the trade-offs accepted on risk, cost, and developer experience. Direct ownership of modern product and software development lifecycle platforms in production, including design, source control, CI/CD, building systems, artifact management, developer environments, cloud development infrastructure, application security tooling, and platform integrations. Has owned a platform product roadmap with developers as the customer, including at least one decision to retire or deprioritize a tool that still had an installed user base. Has consolidated overlapping toolchains across multiple business units, and can speak to what was retired, what was recovered in licenses and effort, and how migrations were sequenced without interrupting delivery. Has rolled out AI-assisted development tooling to a developer population at scale, with measured adoption to show for it and defensible answers on guardrails, intellectual property, and model access. Has hired, built, and led a globally distributed organization spanning platform engineering, product management, developer support, and analytics. Excellent executive communication and stakeholder management skills, including the ability to translate technical complexity into clear business decisions, trade-offs, and measurable outcomes. Undergraduate degree required; advanced degree or equivalent relevant experience preferred. Additional Preferred Qualifications: Experience operating developer platforms in a highly regulated, security-conscious, or financial services environment. Experience designing hub-and-spoke operating models that combine enterprise platform ownership with embedded divisional engineering expertise. Has stood up a developer productivity measurement program - DORA metrics, developer sentiment research, adoption and cost data - and used its findings to change a roadmap or investment decision. Experience with enterprise platforms and integrations such as GitHub, Jira, Azure DevOps, Figma, Playwright, CI/CD systems, artifact repositories, developer portals, and API or model context protocol integration layers. Track record of using automation, self-service, data, and AI to improve developer experience and scale support without compromising quality or control. Actively maintains an external view of engineering platform and AI-assisted development practice - through vendor and peer networks, industry forums, or open-source and community participation. . click apply for full job details
11/13/2026
Full time
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain - the agentic PDLC - bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for both builders and the product leaders who direct them. Responsibilities and Impact: Approximately 10,000 developers across S&P Global build software on a common toolchain, and the product managers, designers, and analysts who decide what gets built work alongside them on a second, largely disconnected one. This role owns both and joins them. That toolchain is critical infrastructure for product discovery, software delivery, engineering productivity, security, resilience, and AI-native development. The role will reduce fragmentation and duplication, close the handoff gaps between product intent and shipped software, strengthen governance and support, and make developer and product experience a measurable strategic capability. Set the enterprise Developer Experience and Product Enablement strategy, product vision, roadmap, operating model, and investment priorities in partnership with the CIO leadership team, divisional CTOs, divisional heads of product, and other senior technology and product leaders. Own the full lifecycle of enterprise software development platforms and tools, including source code management, code collaboration, CI/CD, build engineering, developer environments, code quality and scanning, cloud development infrastructure, and related integrations. Own the full lifecycle of enterprise product management platforms and tools, including customer and market research repositories, idea intake and opportunity assessment, roadmapping and portfolio planning, requirements and specification authoring, design and prototyping, work management and backlog tooling, experimentation and feature management, product analytics, and voice-of-customer and feedback aggregation. Connect the two halves into a single agentic PDLC, establishing the traceable thread from customer insight to opportunity, specification, design, commit, release, and in-market outcome, so that product intent, engineering work, and measured impact reconcile in one system of record rather than in status decks. Manage the toolchain as a coherent portfolio of enterprise products, with clear customer outcomes, service levels, adoption goals, cost transparency, platform health measures, and accountable product ownership. Build a trusted partnership model with divisional CTOs, heads of product, executive sponsors, and embedded divisional practitioners to align enterprise standards with business-specific product and engineering requirements. Lead the consolidation of fragmented tooling, resources, licenses, support processes, and automation across both the product and engineering estates, reducing duplication while managing transitions without disrupting delivery. Establish a scalable support and self-service ecosystem for developers and product teams, including developer and product portals, template and artifact libraries, knowledge management, onboarding, access and license management, AI-assisted triage, and expert escalation. Own advocacy and community across both disciplines, including communities of practice, technical and product evangelism, onboarding and enablement content, craft standards for specifications and discovery practice, change communications, and structured feedback loops that earn adoption rather than mandate it. Own the innersource ecosystem, applying open-source working practice to proprietary code so that shared libraries, contribution standards, maintainer stewardship, and IP guardrails make reuse across divisions the default rather than the exception. Define and govern the enterprise approach to AI-native and agentic product development and software engineering, including approved tools, guardrails, model and data access, reusable agent workflows spanning research synthesis, specification drafting, prototype generation, code generation, and release readiness, platform integrations, experimentation, and responsible adoption. Create an enterprise measurement system for product and developer productivity and experience, including DORA metrics, cycle time from idea to release, adoption and utilization measures, tool ROI, practitioner sentiment, friction mapping, product outcome and experimentation results, and executive reporting. Build and lead a high-performing global organization across platform engineering, product management, product operations, design and research enablement, developer support, data and analytics, and forward-deployed AI engineering, with clear accountability and a strong talent strategy. Maintain strong operational rigor, security, resilience, financial management, vendor governance, and continuous improvement across the enterprise toolchain. Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $220,000 to $350,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here . What We're Looking For: Basic Required Qualifications: A proven enterprise technology leader who has previously built, transformed, and operated a large-scale Developer Experience, developer platform, DevSecOps, or software engineering enablement function. Minimum of 15 years of progressive technology leadership experience, including responsibility for globally scaled engineering platforms, products, or shared services. Has held enterprise decision rights over tooling used by teams outside their own reporting line, with examples of contested standardization decisions reached alongside divisional CTOs and the trade-offs accepted on risk, cost, and developer experience. Direct ownership of modern product and software development lifecycle platforms in production, including design, source control, CI/CD, building systems, artifact management, developer environments, cloud development infrastructure, application security tooling, and platform integrations. Has owned a platform product roadmap with developers as the customer, including at least one decision to retire or deprioritize a tool that still had an installed user base. Has consolidated overlapping toolchains across multiple business units, and can speak to what was retired, what was recovered in licenses and effort, and how migrations were sequenced without interrupting delivery. Has rolled out AI-assisted development tooling to a developer population at scale, with measured adoption to show for it and defensible answers on guardrails, intellectual property, and model access. Has hired, built, and led a globally distributed organization spanning platform engineering, product management, developer support, and analytics. Excellent executive communication and stakeholder management skills, including the ability to translate technical complexity into clear business decisions, trade-offs, and measurable outcomes. Undergraduate degree required; advanced degree or equivalent relevant experience preferred. Additional Preferred Qualifications: Experience operating developer platforms in a highly regulated, security-conscious, or financial services environment. Experience designing hub-and-spoke operating models that combine enterprise platform ownership with embedded divisional engineering expertise. Has stood up a developer productivity measurement program - DORA metrics, developer sentiment research, adoption and cost data - and used its findings to change a roadmap or investment decision. Experience with enterprise platforms and integrations such as GitHub, Jira, Azure DevOps, Figma, Playwright, CI/CD systems, artifact repositories, developer portals, and API or model context protocol integration layers. Track record of using automation, self-service, data, and AI to improve developer experience and scale support without compromising quality or control. Actively maintains an external view of engineering platform and AI-assisted development practice - through vendor and peer networks, industry forums, or open-source and community participation. . click apply for full job details
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. AI domain encompasses disciplines and job families dedicated to the creation, implementation, and management of artificial intelligence technologies. This domain includes roles focused on the research, design, engineering, application, and governance of AI systems. Within the AI domain, professionals work on developing intelligent algorithms and data-driven solutions to solve complex problems and improve decision-making processes. The scope of AI covers various subfields, including natural language processing (NLP), reinforcement learning, and generative AI. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Collaborate with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements for AI solutions Maintain and enhance existing enterprise services, applications, and platforms using domain driven design and test-driven development Troubleshoot and debug complex issues; identify and implement solutions Create detailed project specifications, requirements, and estimates Research and implement new AI technologies to enhance current processes, security, and performance Work closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs Work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value. Responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model, design, construct and test reusable objects. Partner with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3+ years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments 3+ years of professional, design, and open-source experience Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 5 years of full Software Development Life Cycle (SDLC) experience Prior experience designing and building agentic systems Prior experience developing and implementing AI solutions using Large-Language Models (LLMs) Airline or transport industry experience is a plus Skills, Licenses & Certifications Practical understanding of transformer architectures and how modern LLMs work Experience building agentic orchestration using frameworks such as Semantic Kernel, LangChain/LangGraph, Microsoft Copilot Studio, OpenAI/Anthropic tool-calling patterns, or equivalent internal frameworks Proficiency in prompt engineering: systematic prompt design, few-shot learning, chain-of-thought, and prompt optimization for foundation models Knowledge of vector databases (e.g., Pinecone, FAISS, Weaviate, Chroma) and RAG architecture patterns Experience with LLM evaluation methods, including LLM-as-a-judge, automated benchmarking, and regression testing for model outputs Proficiency in post-deployment model maintenance, including observability, monitoring, cost optimization, and drift detection Experience developing and implementing governance frameworks and controls for responsible AI Familiarity with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude Code) is a plus Knowledge of experimentation and measurement: A/B testing, KPI instrumentation, and operational analytics Strong proficiency in Python; working knowledge of Java or another enterprise language Proficiency in object-oriented design techniques and principles Experience with cloud platforms (Azure, AWS, or GCP) and cloud-native development patterns Experience with CI/CD pipelines and DevOps toolchain: Git, GitHub, Jenkins, ADO Pipelines, or equivalent Experience with RESTful API design and integration patterns (JSON, microservices) Experience in Agile methodologies, such as SCRUM What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
11/13/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. AI domain encompasses disciplines and job families dedicated to the creation, implementation, and management of artificial intelligence technologies. This domain includes roles focused on the research, design, engineering, application, and governance of AI systems. Within the AI domain, professionals work on developing intelligent algorithms and data-driven solutions to solve complex problems and improve decision-making processes. The scope of AI covers various subfields, including natural language processing (NLP), reinforcement learning, and generative AI. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Collaborate with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements for AI solutions Maintain and enhance existing enterprise services, applications, and platforms using domain driven design and test-driven development Troubleshoot and debug complex issues; identify and implement solutions Create detailed project specifications, requirements, and estimates Research and implement new AI technologies to enhance current processes, security, and performance Work closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs Work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value. Responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model, design, construct and test reusable objects. Partner with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3+ years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments 3+ years of professional, design, and open-source experience Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 5 years of full Software Development Life Cycle (SDLC) experience Prior experience designing and building agentic systems Prior experience developing and implementing AI solutions using Large-Language Models (LLMs) Airline or transport industry experience is a plus Skills, Licenses & Certifications Practical understanding of transformer architectures and how modern LLMs work Experience building agentic orchestration using frameworks such as Semantic Kernel, LangChain/LangGraph, Microsoft Copilot Studio, OpenAI/Anthropic tool-calling patterns, or equivalent internal frameworks Proficiency in prompt engineering: systematic prompt design, few-shot learning, chain-of-thought, and prompt optimization for foundation models Knowledge of vector databases (e.g., Pinecone, FAISS, Weaviate, Chroma) and RAG architecture patterns Experience with LLM evaluation methods, including LLM-as-a-judge, automated benchmarking, and regression testing for model outputs Proficiency in post-deployment model maintenance, including observability, monitoring, cost optimization, and drift detection Experience developing and implementing governance frameworks and controls for responsible AI Familiarity with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude Code) is a plus Knowledge of experimentation and measurement: A/B testing, KPI instrumentation, and operational analytics Strong proficiency in Python; working knowledge of Java or another enterprise language Proficiency in object-oriented design techniques and principles Experience with cloud platforms (Azure, AWS, or GCP) and cloud-native development patterns Experience with CI/CD pipelines and DevOps toolchain: Git, GitHub, Jenkins, ADO Pipelines, or equivalent Experience with RESTful API design and integration patterns (JSON, microservices) Experience in Agile methodologies, such as SCRUM What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
This job is with eBay, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. The Role People are at the center of everything we do. The People Technology Solutions team provides the enabling technology foundation for candidate and employee experience at eBay. Our ecosystem is anchored in Workday HCM and extended through outstanding SaaS platforms, custom applications, analytics, and emerging technology solutions. We are looking for a product-minded Sr. People Technology Analyst to help develop and expand eBay's digital learning technology experience. This role will work closely with Talent Development, Talent Operations, IT, and other collaborators to understand business needs. You will define product priorities and deliver solutions that help employees and leaders find, access, and engage with learning and development opportunities. Workday Learning serves as a core platform for this role, though the scope goes beyond Workday configuration. The successful candidate will approach the learning ecosystem end-to-end, covering coordinated learning tools, content platforms, skills data, reporting, user experience, automation, and AI-enabled capabilities. This person will assist in translating learning strategy into scalable technology solutions, boost the employee and manager experience, and consistently refine how learning is delivered and assessed at eBay. This individual contributor position is a hybrid role located near our Salt Lake City office. The working schedule includes Hybrid arrangements (3 days onsite/week) at the Salt Lake City location. Additionally, the role requires flexibility in hours to support global collaboration when necessary. What You'll Accomplish: Act as a product-focused technology collaborator for eBay's learning and development ecosystem, with Workday Learning as the central platform. Contribute to roadmap development for learning technology improvements, balancing business priorities, user needs, operational requirements, and technical feasibility. Partner with Talent Success and the federated Learning teams within other organizations, Talent Operations, IT, and other collaborators to understand needs, define requirements, and prioritize solutions. Convert business needs into clear product requirements, user stories, process flows, business rules, solution concepts, and success measures. Direct configuration, testing, deployment, and sustained refinement of Workday Learning tools, such as campaigns, audiences, courses, programs, instructor-led training, remote learning, and messaging. Evaluate when to configure Workday, integrate with external learning tools, leverage AI-enabled capabilities, or simplify existing processes to improve the learning experience. Find opportunities to use AI and automation to personalize learning, improve content discoverability, reduce administrative effort, and support skills-based development. Use data, user feedback, and operational metrics to identify friction points, measure adoption, and recommend continuous improvements. Develop and maintain reports, dashboards, and insights to support learning operations, compliance, adoption, and business decision-making. Provide production support and issue resolution while identifying root causes and scalable improvements. Support change management, communications, training, and adoption for new learning technology capabilities. Partner with IT and vendors to support integrations, data flows, technical dependencies, and platform governance. Maintain documentation, including product requirements, process maps, test scripts, release notes, project plans, and support materials. Participate in internal audits, SOX cycles, data privacy reviews, and compliance-related documentation as needed. Keep up to date on Workday, learning technology, skills, AI, and HR technology trends, and evaluate their relevance to eBay's People technology ecosystem. What You'll Bring Bachelor's degree in Human Resources, Information Systems, Business, or related field, or equivalent work experience. 3-5 years of hands-on HR technology, learning technology, HRIS, product operations, or related experience. 3 years of solid background in Workday configuration, including a minimum of 2 years dedicated to Workday Learning configuration involving Campaigns, Audience Builder, Message Builder, Courses, Programs, ILT, and Remote Learning. Up to date on emerging AI trends in HR technology and evaluate their relevance to eBay's people technology ecosystem. Strong ability to convert business needs into requirements, user stories, process flows, and scalable technology solutions. Experience partnering with cross-functional collaborators across People, IT, business teams, vendors, and end users. Strong analytical and problem-solving abilities, capable of dissecting complex problems, identifying fundamental causes, and suggesting scalable solutions. Experience using data, reporting, and user feedback to prioritize improvements and measure impact. Strong verbal and written communication abilities, including the capability to clarify technical concepts for non-technical audiences. Ability to work independently, prioritize various tasks, and advance work in a fast-paced environment. Working knowledge of data privacy, security, and compliance considerations related to employee data. Preferred Qualifications Experience with Workday Talent, Performance, Skills Cloud, Talent Marketplace, Talent Optimization, or similar talent functionalities. Experience with learning management systems and content platforms such as LinkedIn Learning, Udemy, Cornerstone, Degreed, or similar tools. 1 or more years experience using generative AI tools (e.g., ChatGPT Enterprise, Microsoft Copilot, Gemini, Claude Code) to draft functional specifications, business requirements, test scripts, and training documentation. Accelerate report writing and calculated field logic development (strongly preferred). Experience developing Workday reports, dashboards, calculated fields, composite reports, matrix reports, or BIRT reports. Experience evaluating or implementing AI-enabled capabilities related to learning recommendations, skills inference, career pathing, content curation, or employee self-service. Experience working with generative AI tools to develop requirements, test scripts, training documentation, release notes, or support content. Experience with Workday Extend, custom applications, integrations, or broader HR technology ecosystem development. Previous experience working in a service delivery model that includes shared services or global support. Previous consulting experience at a consulting or software firm or prior experience with a medium-to-large multinational corporation. Basic knowledge of eLearning Authoring tools (e.g. Articulate Storyline) and SCORM/AICC communication protocols. Workday Pro certifications in Learning, Talent, Performance, HCM, Reporting is a plus. Product management, agile, project management, or build thinking experience or certification. Additional Details The base pay range for this position is expected in the range below: $86,800 - $150,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time . click apply for full job details
11/13/2026
Full time
This job is with eBay, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. The Role People are at the center of everything we do. The People Technology Solutions team provides the enabling technology foundation for candidate and employee experience at eBay. Our ecosystem is anchored in Workday HCM and extended through outstanding SaaS platforms, custom applications, analytics, and emerging technology solutions. We are looking for a product-minded Sr. People Technology Analyst to help develop and expand eBay's digital learning technology experience. This role will work closely with Talent Development, Talent Operations, IT, and other collaborators to understand business needs. You will define product priorities and deliver solutions that help employees and leaders find, access, and engage with learning and development opportunities. Workday Learning serves as a core platform for this role, though the scope goes beyond Workday configuration. The successful candidate will approach the learning ecosystem end-to-end, covering coordinated learning tools, content platforms, skills data, reporting, user experience, automation, and AI-enabled capabilities. This person will assist in translating learning strategy into scalable technology solutions, boost the employee and manager experience, and consistently refine how learning is delivered and assessed at eBay. This individual contributor position is a hybrid role located near our Salt Lake City office. The working schedule includes Hybrid arrangements (3 days onsite/week) at the Salt Lake City location. Additionally, the role requires flexibility in hours to support global collaboration when necessary. What You'll Accomplish: Act as a product-focused technology collaborator for eBay's learning and development ecosystem, with Workday Learning as the central platform. Contribute to roadmap development for learning technology improvements, balancing business priorities, user needs, operational requirements, and technical feasibility. Partner with Talent Success and the federated Learning teams within other organizations, Talent Operations, IT, and other collaborators to understand needs, define requirements, and prioritize solutions. Convert business needs into clear product requirements, user stories, process flows, business rules, solution concepts, and success measures. Direct configuration, testing, deployment, and sustained refinement of Workday Learning tools, such as campaigns, audiences, courses, programs, instructor-led training, remote learning, and messaging. Evaluate when to configure Workday, integrate with external learning tools, leverage AI-enabled capabilities, or simplify existing processes to improve the learning experience. Find opportunities to use AI and automation to personalize learning, improve content discoverability, reduce administrative effort, and support skills-based development. Use data, user feedback, and operational metrics to identify friction points, measure adoption, and recommend continuous improvements. Develop and maintain reports, dashboards, and insights to support learning operations, compliance, adoption, and business decision-making. Provide production support and issue resolution while identifying root causes and scalable improvements. Support change management, communications, training, and adoption for new learning technology capabilities. Partner with IT and vendors to support integrations, data flows, technical dependencies, and platform governance. Maintain documentation, including product requirements, process maps, test scripts, release notes, project plans, and support materials. Participate in internal audits, SOX cycles, data privacy reviews, and compliance-related documentation as needed. Keep up to date on Workday, learning technology, skills, AI, and HR technology trends, and evaluate their relevance to eBay's People technology ecosystem. What You'll Bring Bachelor's degree in Human Resources, Information Systems, Business, or related field, or equivalent work experience. 3-5 years of hands-on HR technology, learning technology, HRIS, product operations, or related experience. 3 years of solid background in Workday configuration, including a minimum of 2 years dedicated to Workday Learning configuration involving Campaigns, Audience Builder, Message Builder, Courses, Programs, ILT, and Remote Learning. Up to date on emerging AI trends in HR technology and evaluate their relevance to eBay's people technology ecosystem. Strong ability to convert business needs into requirements, user stories, process flows, and scalable technology solutions. Experience partnering with cross-functional collaborators across People, IT, business teams, vendors, and end users. Strong analytical and problem-solving abilities, capable of dissecting complex problems, identifying fundamental causes, and suggesting scalable solutions. Experience using data, reporting, and user feedback to prioritize improvements and measure impact. Strong verbal and written communication abilities, including the capability to clarify technical concepts for non-technical audiences. Ability to work independently, prioritize various tasks, and advance work in a fast-paced environment. Working knowledge of data privacy, security, and compliance considerations related to employee data. Preferred Qualifications Experience with Workday Talent, Performance, Skills Cloud, Talent Marketplace, Talent Optimization, or similar talent functionalities. Experience with learning management systems and content platforms such as LinkedIn Learning, Udemy, Cornerstone, Degreed, or similar tools. 1 or more years experience using generative AI tools (e.g., ChatGPT Enterprise, Microsoft Copilot, Gemini, Claude Code) to draft functional specifications, business requirements, test scripts, and training documentation. Accelerate report writing and calculated field logic development (strongly preferred). Experience developing Workday reports, dashboards, calculated fields, composite reports, matrix reports, or BIRT reports. Experience evaluating or implementing AI-enabled capabilities related to learning recommendations, skills inference, career pathing, content curation, or employee self-service. Experience working with generative AI tools to develop requirements, test scripts, training documentation, release notes, or support content. Experience with Workday Extend, custom applications, integrations, or broader HR technology ecosystem development. Previous experience working in a service delivery model that includes shared services or global support. Previous consulting experience at a consulting or software firm or prior experience with a medium-to-large multinational corporation. Basic knowledge of eLearning Authoring tools (e.g. Articulate Storyline) and SCORM/AICC communication protocols. Workday Pro certifications in Learning, Talent, Performance, HCM, Reporting is a plus. Product management, agile, project management, or build thinking experience or certification. Additional Details The base pay range for this position is expected in the range below: $86,800 - $150,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time . click apply for full job details
WEIDENHAMMER SYSTEMS CORPORATION
Wyomissing, Pennsylvania
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/13/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. AI domain encompasses disciplines and job families dedicated to the creation, implementation, and management of artificial intelligence technologies. This domain includes roles focused on the research, design, engineering, application, and governance of AI systems. Within the AI domain, professionals work on developing intelligent algorithms and data-driven solutions to solve complex problems and improve decision-making processes. The scope of AI covers various subfields, including natural language processing (NLP), computer vision, robotics, reinforcement learning, and generative AI. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Collaborate with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements for AI solutions Maintain and enhance existing enterprise services, applications, and platforms using domain driven design and test-driven development Troubleshoot and debug complex issues; identify and implement solutions Create detailed project specifications, requirements, and estimates Research and implement new AI technologies to enhance current processes, security, and performance Work closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs Work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value. Responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model, design, construct and test reusable objects. Partner with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 1+ years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments 1+ years of professional, design, and open-source experience Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3 years of full Software Development Life Cycle (SDLC) experience Prior experience developing and implementing applications with optimization and/or machine learning models inside Prior experience developing and implementing generative-based AI solutions using Large-Language Models (LLMs) (e.g., Open AI GPT, Google Gemini, Llama) Airline Industry experience Skills, Licenses & Certifications Proficiency in Full Stack Development Proficiency and demonstrated experience in the following technologies: J2EE technologies: Java, JSP, JMS, JAXB, JDBC, EJB Database and persistence frameworks: Hibernate, Oracle, Object/Relational Mapping, Query performance tuning Cloud-based development: Azure Cloud, AWS Web Servers: Tomcat, tcServer, Websphere Web Services: REST/SOAP (JSON/WSDL/XML) Frameworks: Spring Framework, Spring Boot Front-end: Angular JS, CSS, jQuery, AJAX Build/deployment tools: Maven, Gradel, Git, Junit, Mockito Other Dev Ops Toolchain: Nexus Repository, SonarQube, Slack, GitHub, Jenkins, ElasticSearch, Logback, Log4j ADO Pipelines, Docker Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ SQL Developer, IDE Proficiency in object-oriented design techniques and principles Proficiency in Retrieval Augmented Generation (RAG) techniques for generative-based AI models Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.) Experience in Agile methodologies, such as SCRUM Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
11/13/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. AI domain encompasses disciplines and job families dedicated to the creation, implementation, and management of artificial intelligence technologies. This domain includes roles focused on the research, design, engineering, application, and governance of AI systems. Within the AI domain, professionals work on developing intelligent algorithms and data-driven solutions to solve complex problems and improve decision-making processes. The scope of AI covers various subfields, including natural language processing (NLP), computer vision, robotics, reinforcement learning, and generative AI. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Collaborate with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements for AI solutions Maintain and enhance existing enterprise services, applications, and platforms using domain driven design and test-driven development Troubleshoot and debug complex issues; identify and implement solutions Create detailed project specifications, requirements, and estimates Research and implement new AI technologies to enhance current processes, security, and performance Work closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs Work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value. Responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model, design, construct and test reusable objects. Partner with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 1+ years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments 1+ years of professional, design, and open-source experience Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3 years of full Software Development Life Cycle (SDLC) experience Prior experience developing and implementing applications with optimization and/or machine learning models inside Prior experience developing and implementing generative-based AI solutions using Large-Language Models (LLMs) (e.g., Open AI GPT, Google Gemini, Llama) Airline Industry experience Skills, Licenses & Certifications Proficiency in Full Stack Development Proficiency and demonstrated experience in the following technologies: J2EE technologies: Java, JSP, JMS, JAXB, JDBC, EJB Database and persistence frameworks: Hibernate, Oracle, Object/Relational Mapping, Query performance tuning Cloud-based development: Azure Cloud, AWS Web Servers: Tomcat, tcServer, Websphere Web Services: REST/SOAP (JSON/WSDL/XML) Frameworks: Spring Framework, Spring Boot Front-end: Angular JS, CSS, jQuery, AJAX Build/deployment tools: Maven, Gradel, Git, Junit, Mockito Other Dev Ops Toolchain: Nexus Repository, SonarQube, Slack, GitHub, Jenkins, ElasticSearch, Logback, Log4j ADO Pipelines, Docker Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ SQL Developer, IDE Proficiency in object-oriented design techniques and principles Proficiency in Retrieval Augmented Generation (RAG) techniques for generative-based AI models Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.) Experience in Agile methodologies, such as SCRUM Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Job Description Job Description Company Description With a workforce of over 25,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all our residents have the opportunity to reach their potential. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description Data Engineering at the City is a unique opportunity for meaningful, exciting work and professional development using state-of-the art technologies and software development best practices. This is a position on a diverse team of engineers, analysts, and GIS specialists, contributing to developing, maintaining, and optimizing our data pipelines and integration strategies, assisting departments and agencies in innovating, and enhancing the City's service to its residents. The data engineer/integration specialist will develop an intimate understanding of the City's diverse data and contribute to improving the City's data engineering infrastructure, pipelines, models, and integrations. The team uses a blend of open source, custom developed and off-the-shelf tools, including Python, Bash, SQL, DBT, GIS, Docker, Terraform, Apache Airflow, Jenkins, Postgres, PostGIS, AWS, GitHub, Github actions, MuleSoft as an iPaaS and SAS API providers like ArcGIS Online and CARTO. Some prominent services the team is responsible for include DataBridge, OIT's enterprise data warehouse, AIS, the City's custom address information systems which supports public address search and internal geocoding, and Databridge-Airflow, a custom workflow generator and orchestrator for departmental integrations () and open data publishing (). Some examples of OIT's commitment to serving the public through the effective and innovative integration of City open data include: We are looking for a candidate who is not only technically skilled but also passionate about leveraging data to improve City operations and community life. This team is fundamental to the innovation of City services that directly affect residents. If you are eager to contribute to a team that values innovation, efficiency, service-oriented work and data-driven decision-making, we encourage you to apply. Essential Functions Working with business partners of varying technical ability to understand how their data is produced, stored, and updated, designing enhancements to optimize enterprise integrations and public data accessibility. Design and develop new and expand and refine existing data pipelines using Apache Airflow, custom Python-based software, and other tools to connect diverse systems of record, centralized databases, and SaaS environments, improving data platform components, data governance, master data management, data standardization, enrichment and quality assurance. Play a key role in enterprise integration and open data initiatives, developing and supporting critical systems like the City's DataBridge, Databridge-Airflow and AIS. Write clear, descriptive technical documentation for systems/applications, partner with data stewards of various technical levels and communicate technical details to non-technical stakeholders. Qualifications Bachelor's degree in Computer Science, Data Science, Information Systems, Geography/GIS, or a related field. Equivalent work experience may be considered. Demonstrated experience in data engineering or a similar role, with a focus on data management/integration/ETL/ELT. Proven track record with Python, SQL, and database management. Experience with working with modern data engineering tech stack. Familiarity with development of custom ETL/CI/CD tools and the ability to learn and adapt to new technologies. Previous work in a public sector or large organization setting is a plus. Competencies: Clear and concise writing and communication skills. Creative problem-solving and critical thinking. Ability to work with data from diverse domains. Efficient time management and the ability to manage multiple workflows simultaneously. Ability to seek innovative opportunities and continuous improvement. Curiosity and willingness to learn new tools, packages, and best practices. Eagerness to participate in knowledge sharing and contribute to team discussions on coding standards. Knowledge and Skills: Proficient in Python Familiarity with modern Python development practices (e.g., type annotations, data validation, automated testing) a plus Strong SQL skills and experience with databases (Postgres preferred). Familiarity with Docker, bash and minimal Linux server administration. Experience with cloud services (AWS preferred). Understanding of Git/GitHub for version control and CI/CD pipelines. Experience or ability to learn Airflow, DBT, Terraform, Kubernetes, Mulesoft. Experience working with spatial datasets a plus. Experience using command line interfaces. Abilities: To reason about, model and manipulate complex datasets. To maintain clean and secure data environments. To work effectively in a hybrid (on-premises and cloud) environment. To communicate complex technical concepts in understandable terms. To thoughtfully evaluate new data engineering tools and practices within a public service context. Additional Information Salary cannot exceed $95,605 We're interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you're a good fit, please don't hesitate to apply. Please include: Resume A cover letter Please note: Applications will not be considered without a cover letter. Did you know? We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities We offer Comprehensive health coverage for employees and their eligible dependents Our wellness program offers eligibility into the discounted medical plan Employees receive paid vacation, sick leave, and holidays Generous retirement savings options are available The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at or send an email to For more information, go to: Human Relations Website:
11/12/2026
Full time
Job Description Job Description Company Description With a workforce of over 25,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all our residents have the opportunity to reach their potential. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description Data Engineering at the City is a unique opportunity for meaningful, exciting work and professional development using state-of-the art technologies and software development best practices. This is a position on a diverse team of engineers, analysts, and GIS specialists, contributing to developing, maintaining, and optimizing our data pipelines and integration strategies, assisting departments and agencies in innovating, and enhancing the City's service to its residents. The data engineer/integration specialist will develop an intimate understanding of the City's diverse data and contribute to improving the City's data engineering infrastructure, pipelines, models, and integrations. The team uses a blend of open source, custom developed and off-the-shelf tools, including Python, Bash, SQL, DBT, GIS, Docker, Terraform, Apache Airflow, Jenkins, Postgres, PostGIS, AWS, GitHub, Github actions, MuleSoft as an iPaaS and SAS API providers like ArcGIS Online and CARTO. Some prominent services the team is responsible for include DataBridge, OIT's enterprise data warehouse, AIS, the City's custom address information systems which supports public address search and internal geocoding, and Databridge-Airflow, a custom workflow generator and orchestrator for departmental integrations () and open data publishing (). Some examples of OIT's commitment to serving the public through the effective and innovative integration of City open data include: We are looking for a candidate who is not only technically skilled but also passionate about leveraging data to improve City operations and community life. This team is fundamental to the innovation of City services that directly affect residents. If you are eager to contribute to a team that values innovation, efficiency, service-oriented work and data-driven decision-making, we encourage you to apply. Essential Functions Working with business partners of varying technical ability to understand how their data is produced, stored, and updated, designing enhancements to optimize enterprise integrations and public data accessibility. Design and develop new and expand and refine existing data pipelines using Apache Airflow, custom Python-based software, and other tools to connect diverse systems of record, centralized databases, and SaaS environments, improving data platform components, data governance, master data management, data standardization, enrichment and quality assurance. Play a key role in enterprise integration and open data initiatives, developing and supporting critical systems like the City's DataBridge, Databridge-Airflow and AIS. Write clear, descriptive technical documentation for systems/applications, partner with data stewards of various technical levels and communicate technical details to non-technical stakeholders. Qualifications Bachelor's degree in Computer Science, Data Science, Information Systems, Geography/GIS, or a related field. Equivalent work experience may be considered. Demonstrated experience in data engineering or a similar role, with a focus on data management/integration/ETL/ELT. Proven track record with Python, SQL, and database management. Experience with working with modern data engineering tech stack. Familiarity with development of custom ETL/CI/CD tools and the ability to learn and adapt to new technologies. Previous work in a public sector or large organization setting is a plus. Competencies: Clear and concise writing and communication skills. Creative problem-solving and critical thinking. Ability to work with data from diverse domains. Efficient time management and the ability to manage multiple workflows simultaneously. Ability to seek innovative opportunities and continuous improvement. Curiosity and willingness to learn new tools, packages, and best practices. Eagerness to participate in knowledge sharing and contribute to team discussions on coding standards. Knowledge and Skills: Proficient in Python Familiarity with modern Python development practices (e.g., type annotations, data validation, automated testing) a plus Strong SQL skills and experience with databases (Postgres preferred). Familiarity with Docker, bash and minimal Linux server administration. Experience with cloud services (AWS preferred). Understanding of Git/GitHub for version control and CI/CD pipelines. Experience or ability to learn Airflow, DBT, Terraform, Kubernetes, Mulesoft. Experience working with spatial datasets a plus. Experience using command line interfaces. Abilities: To reason about, model and manipulate complex datasets. To maintain clean and secure data environments. To work effectively in a hybrid (on-premises and cloud) environment. To communicate complex technical concepts in understandable terms. To thoughtfully evaluate new data engineering tools and practices within a public service context. Additional Information Salary cannot exceed $95,605 We're interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you're a good fit, please don't hesitate to apply. Please include: Resume A cover letter Please note: Applications will not be considered without a cover letter. Did you know? We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities We offer Comprehensive health coverage for employees and their eligible dependents Our wellness program offers eligibility into the discounted medical plan Employees receive paid vacation, sick leave, and holidays Generous retirement savings options are available The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at or send an email to For more information, go to: Human Relations Website:
Job Description Job Description The Senior Business Intelligence Analyst position serves as a critical link between our internal business teams, external clients, and the Business Intelligence Engineering team. This highly collaborative, client-facing role translates business and client reporting requirements into accurate, actionable reports and dashboards, supporting the launch and ongoing operations of our patient services programs. Our technology environment includes Salesforce, Snowflake, dbt, Fivetran, and Tableau. This position focuses on reporting requirements, data quality validation, and visualization development, partnering with BI Engineers who are responsible for data integration, transformation, and underlying infrastructure. Core Duties/Responsibilities: Business Requirements & Stakeholder Engagement Lead requirements-gathering sessions with internal stakeholders and external clients to define reporting objectives, KPIs, and data requirements. Translate requirements into documented reporting specifications, including data definitions, calculation methodologies, business rules, and acceptance criteria. Manage requirements through the development lifecycle, including stakeholder reviews, testing, and final acceptance. Data Quality, Validation & Analysis Validate the accuracy, completeness, and integrity of data in reports and dashboards, using SQL to investigate discrepancies and reconcile results across source systems and the data warehouse. Develop and execute validation test cases; document discrepancies and coordinate remediation with BI Engineers and data owners. Establish repeatable validation and quality assurance procedures to improve reporting reliability and reduce manual testing. Reporting & Dashboard Development Design, develop, and maintain Tableau dashboards and reports that communicate operational performance, patient services program metrics, and client-specific KPIs; develop Salesforce reports and dashboards as needed. Apply data visualization best practices, leveraging curated datasets and approved data models from BI Engineering. Perform user acceptance testing, coordinate stakeholder approvals, support deployment, and maintain documentation of report definitions and business logic. Collaboration, Governance & Continuous Improvement Serve as primary liaison between business stakeholders, external clients, and BI Engineering; define requirements for new data elements and enhancements. Support reporting governance through standardized KPI definitions, documented business rules, and consistent dashboard design, ensuring appropriate handling of protected health information (PHI). Streamline recurring reporting processes, support reporting for new patient services program launches, and train stakeholders on dashboard use and self-service reporting. Skills & Requirements: Required Qualifications 5+ years of experience in business intelligence, data analytics, or reporting, with demonstrated ownership of reporting deliverables. Strong experience gathering and documenting business and reporting requirements with internal stakeholders and/or external clients. Hands-on Tableau proficiency, including interactive dashboards, calculated fields, filters, and parameters. Strong SQL proficiency, including data validation and reconciliation of reporting results. Demonstrated data quality validation experience and ability to translate business needs into clear specifications, KPI definitions, and acceptance criteria. Ability to independently manage deliverables from requirements gathering through development, testing, and stakeholder acceptance. Strong analytical and problem-solving skills, attention to detail, and excellent communication skills for technical and nontechnical audiences. Ability to manage competing priorities and deliver results in a fully remote, fast-paced environment. Preferred Qualifications Direct experience with external clients to define and deliver reporting requirements. Healthcare, pharmaceutical, patient services, or other regulated-industry reporting experience; familiarity with HIPAA and PHI handling. Experience with Salesforce CRM reporting and dashboards. Experience with Snowflake or another cloud data warehouse; working knowledge of dbt and Fivetran. Experience developing reporting templates, data dictionaries, or KPI definitions, or automating recurring reporting and validation. Education, Certifications and Experience: Bachelor's degree in Business Analytics, Information Systems, Data Science, Computer Science, or a related field, or equivalent relevant professional experience. Tableau, Salesforce, or Business Analysis certification is a plus. Physical Requirements: As a remote-forward organization, this position operates in a virtual professional office environment and teleworking from the employee's home address listed in their employment file. Prolonged periods of sitting at a desk and working on a computer Keyboarding Speaking Must be able to lift up to 15 pounds at times Flexibility of working hours to support activities across EST to PST zones Minimal travel possible Our PRO-spectus Culture Philosophy At PRO-spectus we have created a culture that is supportive, dedicated, and teamwork driven. We celebrate each other's joys in personal life and professional accomplishments, promoting meaningful relationships and friendships. Our employees bring strength of mind and spirit to make the extraordinary happen every day. With humility and compassion at our core, PRO-spectus is proud of our relentless focus towards the higher purpose of improving the lives of patients we support. We recognize it takes a lot of people working together with a common goal to make spectacular happen, and we never forget that at the heart of our company are the people who make it work. PRO-spectus is an Equal Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status or other protected status under federal, state or local laws. At PRO-spectus, we are deeply committed to pay transparency and equity. The salary range for this position is $90,000 - 110,000 based on experience and qualifications, with the final offer reflecting skills and other job-related factors. Beyond competitive pay, we offer a comprehensive and generous benefits package designed to support your well-being and work-life balance. Our benefits include robust medical, dental, and vision plans; life insurance and disability coverage; and tax-advantaged savings accounts. We also provide an Employee Assistance Program, home office benefits, and unique perks like an Employee Ownership Program. With paid time off, holidays, bereavement leave, and a 401(k)-retirement plan with employer matching, PRO-spectus prioritizes your financial and personal security. Plus, you may be eligible for a performance-based bonus opportunity. Join PRO-spectus, where your career growth, well-being, and contributions truly matter!
11/12/2026
Full time
Job Description Job Description The Senior Business Intelligence Analyst position serves as a critical link between our internal business teams, external clients, and the Business Intelligence Engineering team. This highly collaborative, client-facing role translates business and client reporting requirements into accurate, actionable reports and dashboards, supporting the launch and ongoing operations of our patient services programs. Our technology environment includes Salesforce, Snowflake, dbt, Fivetran, and Tableau. This position focuses on reporting requirements, data quality validation, and visualization development, partnering with BI Engineers who are responsible for data integration, transformation, and underlying infrastructure. Core Duties/Responsibilities: Business Requirements & Stakeholder Engagement Lead requirements-gathering sessions with internal stakeholders and external clients to define reporting objectives, KPIs, and data requirements. Translate requirements into documented reporting specifications, including data definitions, calculation methodologies, business rules, and acceptance criteria. Manage requirements through the development lifecycle, including stakeholder reviews, testing, and final acceptance. Data Quality, Validation & Analysis Validate the accuracy, completeness, and integrity of data in reports and dashboards, using SQL to investigate discrepancies and reconcile results across source systems and the data warehouse. Develop and execute validation test cases; document discrepancies and coordinate remediation with BI Engineers and data owners. Establish repeatable validation and quality assurance procedures to improve reporting reliability and reduce manual testing. Reporting & Dashboard Development Design, develop, and maintain Tableau dashboards and reports that communicate operational performance, patient services program metrics, and client-specific KPIs; develop Salesforce reports and dashboards as needed. Apply data visualization best practices, leveraging curated datasets and approved data models from BI Engineering. Perform user acceptance testing, coordinate stakeholder approvals, support deployment, and maintain documentation of report definitions and business logic. Collaboration, Governance & Continuous Improvement Serve as primary liaison between business stakeholders, external clients, and BI Engineering; define requirements for new data elements and enhancements. Support reporting governance through standardized KPI definitions, documented business rules, and consistent dashboard design, ensuring appropriate handling of protected health information (PHI). Streamline recurring reporting processes, support reporting for new patient services program launches, and train stakeholders on dashboard use and self-service reporting. Skills & Requirements: Required Qualifications 5+ years of experience in business intelligence, data analytics, or reporting, with demonstrated ownership of reporting deliverables. Strong experience gathering and documenting business and reporting requirements with internal stakeholders and/or external clients. Hands-on Tableau proficiency, including interactive dashboards, calculated fields, filters, and parameters. Strong SQL proficiency, including data validation and reconciliation of reporting results. Demonstrated data quality validation experience and ability to translate business needs into clear specifications, KPI definitions, and acceptance criteria. Ability to independently manage deliverables from requirements gathering through development, testing, and stakeholder acceptance. Strong analytical and problem-solving skills, attention to detail, and excellent communication skills for technical and nontechnical audiences. Ability to manage competing priorities and deliver results in a fully remote, fast-paced environment. Preferred Qualifications Direct experience with external clients to define and deliver reporting requirements. Healthcare, pharmaceutical, patient services, or other regulated-industry reporting experience; familiarity with HIPAA and PHI handling. Experience with Salesforce CRM reporting and dashboards. Experience with Snowflake or another cloud data warehouse; working knowledge of dbt and Fivetran. Experience developing reporting templates, data dictionaries, or KPI definitions, or automating recurring reporting and validation. Education, Certifications and Experience: Bachelor's degree in Business Analytics, Information Systems, Data Science, Computer Science, or a related field, or equivalent relevant professional experience. Tableau, Salesforce, or Business Analysis certification is a plus. Physical Requirements: As a remote-forward organization, this position operates in a virtual professional office environment and teleworking from the employee's home address listed in their employment file. Prolonged periods of sitting at a desk and working on a computer Keyboarding Speaking Must be able to lift up to 15 pounds at times Flexibility of working hours to support activities across EST to PST zones Minimal travel possible Our PRO-spectus Culture Philosophy At PRO-spectus we have created a culture that is supportive, dedicated, and teamwork driven. We celebrate each other's joys in personal life and professional accomplishments, promoting meaningful relationships and friendships. Our employees bring strength of mind and spirit to make the extraordinary happen every day. With humility and compassion at our core, PRO-spectus is proud of our relentless focus towards the higher purpose of improving the lives of patients we support. We recognize it takes a lot of people working together with a common goal to make spectacular happen, and we never forget that at the heart of our company are the people who make it work. PRO-spectus is an Equal Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status or other protected status under federal, state or local laws. At PRO-spectus, we are deeply committed to pay transparency and equity. The salary range for this position is $90,000 - 110,000 based on experience and qualifications, with the final offer reflecting skills and other job-related factors. Beyond competitive pay, we offer a comprehensive and generous benefits package designed to support your well-being and work-life balance. Our benefits include robust medical, dental, and vision plans; life insurance and disability coverage; and tax-advantaged savings accounts. We also provide an Employee Assistance Program, home office benefits, and unique perks like an Employee Ownership Program. With paid time off, holidays, bereavement leave, and a 401(k)-retirement plan with employer matching, PRO-spectus prioritizes your financial and personal security. Plus, you may be eligible for a performance-based bonus opportunity. Join PRO-spectus, where your career growth, well-being, and contributions truly matter!
Job Description Job Description Job Title: Sr. Java Full Stack Developer Location: Pittsburgh, Pennsylvania Type: Contract To Hire Responsibilities: Design, develop, and maintain Java API services, including RESTful APIs and microservices, ensuring scalability, security, and high performance. Work with front-end UI development using Angular, HTML, and CSS to create engaging, user-friendly interfaces. Implement and optimize API standards and services, collaborating with cross-functional teams to build large-scale features. Develop, test, and deploy backend components using Spring Boot, microservices, and containerization technologies such as OpenShift and Kubernetes. Integrate Java-based applications with databases like Oracle, SQL Server, MongoDB, and messaging systems such as Apache Kafka. Utilize DevOps tools including Jenkins, uDeploy, GitHub, and CI/CD pipelines to automate workflows and ensure continuous delivery. Review design documents, create technical systems designs, and translate requirements into functional solutions. Collaborate with internal and external stakeholders, including API developers, business analysts, and QA teams, within an Agile environment. Research and apply modern libraries and technologies to expedite development and improve application security. Requirements: At least 6+ years of Java API development experience with REST API, Spring Boot, XML, JSON, Swagger. Minimum 6+ years of experience developing and consuming SOAP and REST web services in production environments. 5+ years of front-end UI development experience using Angular, HTML, and CSS. Hands-on experience with OpenShift, containerization, Kubernetes, and microservices architecture. 3+ years working with GitHub, Jenkins, and CI/CD pipelines. Proficiency with client-side technologies like Node JS and Angular 8+. Experience with Kafka, MongoDB, and integrating Java applications with Oracle/SQL Server databases. Strong understanding of security best practices to prevent vulnerabilities in coding. Excellent collaboration, communication, and interpersonal skills in an Agile team environment. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh
11/12/2026
Full time
Job Description Job Description Job Title: Sr. Java Full Stack Developer Location: Pittsburgh, Pennsylvania Type: Contract To Hire Responsibilities: Design, develop, and maintain Java API services, including RESTful APIs and microservices, ensuring scalability, security, and high performance. Work with front-end UI development using Angular, HTML, and CSS to create engaging, user-friendly interfaces. Implement and optimize API standards and services, collaborating with cross-functional teams to build large-scale features. Develop, test, and deploy backend components using Spring Boot, microservices, and containerization technologies such as OpenShift and Kubernetes. Integrate Java-based applications with databases like Oracle, SQL Server, MongoDB, and messaging systems such as Apache Kafka. Utilize DevOps tools including Jenkins, uDeploy, GitHub, and CI/CD pipelines to automate workflows and ensure continuous delivery. Review design documents, create technical systems designs, and translate requirements into functional solutions. Collaborate with internal and external stakeholders, including API developers, business analysts, and QA teams, within an Agile environment. Research and apply modern libraries and technologies to expedite development and improve application security. Requirements: At least 6+ years of Java API development experience with REST API, Spring Boot, XML, JSON, Swagger. Minimum 6+ years of experience developing and consuming SOAP and REST web services in production environments. 5+ years of front-end UI development experience using Angular, HTML, and CSS. Hands-on experience with OpenShift, containerization, Kubernetes, and microservices architecture. 3+ years working with GitHub, Jenkins, and CI/CD pipelines. Proficiency with client-side technologies like Node JS and Angular 8+. Experience with Kafka, MongoDB, and integrating Java applications with Oracle/SQL Server databases. Strong understanding of security best practices to prevent vulnerabilities in coding. Excellent collaboration, communication, and interpersonal skills in an Agile team environment. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh
Job Description Job Description What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview. Managing enterprise fraud prevention across dynamic wireless brands introduces complex operational risks, revenue loss from emerging threats, and integration friction across platform ecosystems. This role resolves systemic margin leakage and platform vulnerabilities by establishing cohesive fraud prevention strategies and managing the end-to-end fraud product lifecycle. Through cross-functional leadership and specialized analyst management, the position drives robust integrations across usage, device, subscription, supply chain, and dealer channels. Ultimately, these efforts safeguard corporate assets, streamline platform expansions, and protect profitability across the entire wireless business. What Success Looks Like (Objectives): Define and execute the enterprise Fraud Product strategy and roadmap across all wireless brands to protect margin assurance Manage product requirements documentation and prioritize features with business partners to address critical security vulnerabilities Oversee the evolution of the fraud platform lifecycle and direct integrations across Boost, Ting, MVNE, MNO, and PaaS environments Evaluate external vendor solutions, assess product enhancements against operational costs, and lead fraud platform integration for new business acquisitions Leverage AI Application capabilities to enhance anomaly detection, automate fraud pattern analysis, and optimize threat mitigation models Core Skills, Competencies, and Key Experiences (What you'll bring) Core Skills and Competencies (What you'll bring): Critical experience in developing fraud platforms, managing complex business requirements, and driving end-to-end product lifecycles Deep understanding of the fraud solutions marketplace, margin assurance frameworks, and emerging telecom risk vectors AI Application skills to evaluate predictive risk models, streamline threat detection workflows, and enhance fraud analytics Ability to partner with external vendors, evaluate platform enhancement costs, and align technical solutions with business objectives Strong leadership, team management, and cross-functional decision-making capabilities across product development cycles Additional Qualifications: Preferred Master of Business Administration (MBA) degree Minimum Requirements: Minimum Education: Bachelor's Degree in Business, Computer Science, Information Technology, or a related field Minimum Experience: 7+ years of experience in the Wireless and/or Telecom industries Required Technical Skills: Must have at least 7 years of experience with: Fraud platform development, margin assurance, and integration lifecycle management Complex business requirement gathering and product requirement documentation (PRD) creation Wireless or telecom infrastructure environments including MVNE, MNO, or PaaS ecosystems Visa sponsorship not available for this position Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $96250 - $137500/YearlyAbout our Department Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
11/11/2026
Full time
Job Description Job Description What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview. Managing enterprise fraud prevention across dynamic wireless brands introduces complex operational risks, revenue loss from emerging threats, and integration friction across platform ecosystems. This role resolves systemic margin leakage and platform vulnerabilities by establishing cohesive fraud prevention strategies and managing the end-to-end fraud product lifecycle. Through cross-functional leadership and specialized analyst management, the position drives robust integrations across usage, device, subscription, supply chain, and dealer channels. Ultimately, these efforts safeguard corporate assets, streamline platform expansions, and protect profitability across the entire wireless business. What Success Looks Like (Objectives): Define and execute the enterprise Fraud Product strategy and roadmap across all wireless brands to protect margin assurance Manage product requirements documentation and prioritize features with business partners to address critical security vulnerabilities Oversee the evolution of the fraud platform lifecycle and direct integrations across Boost, Ting, MVNE, MNO, and PaaS environments Evaluate external vendor solutions, assess product enhancements against operational costs, and lead fraud platform integration for new business acquisitions Leverage AI Application capabilities to enhance anomaly detection, automate fraud pattern analysis, and optimize threat mitigation models Core Skills, Competencies, and Key Experiences (What you'll bring) Core Skills and Competencies (What you'll bring): Critical experience in developing fraud platforms, managing complex business requirements, and driving end-to-end product lifecycles Deep understanding of the fraud solutions marketplace, margin assurance frameworks, and emerging telecom risk vectors AI Application skills to evaluate predictive risk models, streamline threat detection workflows, and enhance fraud analytics Ability to partner with external vendors, evaluate platform enhancement costs, and align technical solutions with business objectives Strong leadership, team management, and cross-functional decision-making capabilities across product development cycles Additional Qualifications: Preferred Master of Business Administration (MBA) degree Minimum Requirements: Minimum Education: Bachelor's Degree in Business, Computer Science, Information Technology, or a related field Minimum Experience: 7+ years of experience in the Wireless and/or Telecom industries Required Technical Skills: Must have at least 7 years of experience with: Fraud platform development, margin assurance, and integration lifecycle management Complex business requirement gathering and product requirement documentation (PRD) creation Wireless or telecom infrastructure environments including MVNE, MNO, or PaaS ecosystems Visa sponsorship not available for this position Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $96250 - $137500/YearlyAbout our Department Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Job Title: Senior Business Management Analyst - Sector Risk Management Engagement - TS/SCI Location: Onsite/Hybrid - DHS CISA, Arlington, VA. Classified work at 1110 N. Glebe Road or 1310 N. Courthouse; unclassified work may occur at 4200 Wilson Boulevard or an approved remote worksite. Work Schedule: Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Eastern Time, excluding federal holidays; schedule flexibility may be required for emergent events. Security Requirements: TS/SCI - Top Secret clearance required, with the ability to obtain and maintain SCI eligibility/access and favorable DHS fitness and required access determinations. Classified work is performed at approved Government facilities. Work Authorization: U.S. citizenship required for classified access. Must be authorized to work in the United States. AttainX is seeking a Senior Business Management Analyst to provide senior program analysis, policy research, and decision support for CISA's Sector Management leadership and Sector Risk Management Agency responsibilities for sector-specific and cross-sector engagement. This position supports the Stakeholder Engagement Division through critical infrastructure engagement and advisory services. Qualifications and Education Requirements: At least five (5) years of related business management, program analysis, policy research, or stakeholder engagement experience, including work with senior Government leaders. A bachelor's degree in business, public administration, public policy, management, or a related field, or an equivalent combination of education and relevant experience. Experience conducting qualitative and quantitative analyses, identifying operational risks, and developing actionable recommendations. Ability to develop executive briefings, research papers, process maps, project schedules, and performance dashboards. Experience independently coordinating complex projects and reviewing analytical products for quality, accuracy, and timeliness. Knowledge of critical infrastructure sectors, SRMA responsibilities, sector interdependencies, and cyber and physical risk considerations. A current IIBA Certified Business Analysis Professional (CBAP) certification is preferred. Must possess a Top Secret clearance and be able to obtain and maintain SCI eligibility/access; classified work must be performed at approved Government facilities. Job Duties: Lead complex sector risk management analyses and coordinate analytical work, review findings, and provide evidence-based recommendations to senior leaders. Support sector-specific and cross-sector engagement planning and coordination aligned with SRMA responsibilities and leadership priorities. Maintain sector charters, bylaws, membership criteria, participation records, and procedural documents using approved templates. Research sector challenges, cyber and physical risks, interdependencies, and information-sharing needs; develop decision-support products. Collect and analyze attendance, stakeholder feedback, participation trends, and cross-sector observations; prepare monthly reports and recommendations. Maintain weekly dashboards, decision logs, action trackers, schedules, and risk and milestone records to support integrated coordination. Prepare engagement packages and support post-engagement summaries and action updates within three business days unless directed otherwise. Support classified meetings at approved Government facilities, including registration, onsite logistics, attendance records, and accurate meeting notes; prepare and handle records using required classified protocols. Support rapid-response products during urgent events and contribute to the consolidated after-action summary within ten business days after deactivation. Non-Essential Functions: Other related duties as assigned. About Us AttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development. Benefits We are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility. EEO Commitment: AttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. Accommodations: Applicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources. Physical Demands: This position primarily involves computer-based work, reviewing technical materials, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation. Work Environment: Work is performed at DHS CISA facilities in Arlington, VA, with telework permitted only when approved by the COR. Classified work is performed at approved Government facilities; remote work is limited to authorized unclassified information. General work hours are 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, excluding federal holidays. Office noise is generally moderate. Hours may be adjusted for emergent events, and Government-directed travel may be required. Compensation details: 00 Yearly Salary PIf4890bf72cdf-7980
11/11/2026
Full time
Job Title: Senior Business Management Analyst - Sector Risk Management Engagement - TS/SCI Location: Onsite/Hybrid - DHS CISA, Arlington, VA. Classified work at 1110 N. Glebe Road or 1310 N. Courthouse; unclassified work may occur at 4200 Wilson Boulevard or an approved remote worksite. Work Schedule: Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Eastern Time, excluding federal holidays; schedule flexibility may be required for emergent events. Security Requirements: TS/SCI - Top Secret clearance required, with the ability to obtain and maintain SCI eligibility/access and favorable DHS fitness and required access determinations. Classified work is performed at approved Government facilities. Work Authorization: U.S. citizenship required for classified access. Must be authorized to work in the United States. AttainX is seeking a Senior Business Management Analyst to provide senior program analysis, policy research, and decision support for CISA's Sector Management leadership and Sector Risk Management Agency responsibilities for sector-specific and cross-sector engagement. This position supports the Stakeholder Engagement Division through critical infrastructure engagement and advisory services. Qualifications and Education Requirements: At least five (5) years of related business management, program analysis, policy research, or stakeholder engagement experience, including work with senior Government leaders. A bachelor's degree in business, public administration, public policy, management, or a related field, or an equivalent combination of education and relevant experience. Experience conducting qualitative and quantitative analyses, identifying operational risks, and developing actionable recommendations. Ability to develop executive briefings, research papers, process maps, project schedules, and performance dashboards. Experience independently coordinating complex projects and reviewing analytical products for quality, accuracy, and timeliness. Knowledge of critical infrastructure sectors, SRMA responsibilities, sector interdependencies, and cyber and physical risk considerations. A current IIBA Certified Business Analysis Professional (CBAP) certification is preferred. Must possess a Top Secret clearance and be able to obtain and maintain SCI eligibility/access; classified work must be performed at approved Government facilities. Job Duties: Lead complex sector risk management analyses and coordinate analytical work, review findings, and provide evidence-based recommendations to senior leaders. Support sector-specific and cross-sector engagement planning and coordination aligned with SRMA responsibilities and leadership priorities. Maintain sector charters, bylaws, membership criteria, participation records, and procedural documents using approved templates. Research sector challenges, cyber and physical risks, interdependencies, and information-sharing needs; develop decision-support products. Collect and analyze attendance, stakeholder feedback, participation trends, and cross-sector observations; prepare monthly reports and recommendations. Maintain weekly dashboards, decision logs, action trackers, schedules, and risk and milestone records to support integrated coordination. Prepare engagement packages and support post-engagement summaries and action updates within three business days unless directed otherwise. Support classified meetings at approved Government facilities, including registration, onsite logistics, attendance records, and accurate meeting notes; prepare and handle records using required classified protocols. Support rapid-response products during urgent events and contribute to the consolidated after-action summary within ten business days after deactivation. Non-Essential Functions: Other related duties as assigned. About Us AttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development. Benefits We are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility. EEO Commitment: AttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. Accommodations: Applicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources. Physical Demands: This position primarily involves computer-based work, reviewing technical materials, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation. Work Environment: Work is performed at DHS CISA facilities in Arlington, VA, with telework permitted only when approved by the COR. Classified work is performed at approved Government facilities; remote work is limited to authorized unclassified information. General work hours are 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, excluding federal holidays. Office noise is generally moderate. Hours may be adjusted for emergent events, and Government-directed travel may be required. Compensation details: 00 Yearly Salary PIf4890bf72cdf-7980
Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom Primary Function This position is a unique opportunity to serve as a hands-on BI & Analytics solutions architect and subject matter expert responsible for designing, delivering and modernizing enterprise analytics solutions across SAP and non-SAP platforms, cloud data platforms, and modern analytics ecosystems. The role will partner closely with business stakeholders and technology teams to understand business needs, define scalable solutions, lead solution delivery, and drive measurable business outcomes. This individual will be fully engaged beyond technology, gaining a deep understanding of critical business processes, managing project deliverables, and collaborating across cross-functional teams to deliver innovative and value-driven analytics solutions Responsibilities Develop a deep understanding of A. O. Smith business processes and strategy through collaboration and regular engagement with key stakeholders and process owners Support the identification and implementation of process improvement opportunities, using analytics that support organizational strategy and priorities Engage and lead high visibility Analytics projects across all BI functional areas from start to finish by Meeting with stakeholders to understand the work, collaboratively develop project charters and A3s, create, manage timelines, gather, and validate requirements; and define business value Developing functional and technical specifications that translate complex requirements into robust designs Design and develop scalable enterprise analytics solutions utilizing SAP BW/4HANA, SAP Business Data Cloud (BDC), SAP Datasphere, Snowflake, AWS (S3, Athena, Iceberg, Glue), Tableau, Power BI, and Data Lakehouse architectures while applying Data as a Product, Hub-and-Spoke, and Data Mesh modeling principles. Design and develop scalable ELT/ETL pipelines utilizing AWS Glue, SAP Data Services (BODS), SAP SDI, SQL, Python, and cloud-native integration services. Design governed semantic models and reusable business data layers that enable self-service analytics, natural language querying, and consistent KPI definitions across reporting platforms. Develop and execute analytics modernization roadmaps supporting the transition from SAP BW on HANA to SAP Business Data Cloud (BDC), SAP Datasphere, AWS Data Lakehouse, and modern self-service analytics platforms. Design and enable AI-ready data architectures that support Large Language Models (LLMs), Retrieval Augmented Generation (RAG), semantic search, and conversational analytics capabilities. Develop and maintain solution validation, technical and functional documentation, and ensure that change management and approval processes are completed Measure actual business value realized, and conduct lessons learned Interface SAP BW with SAP and third-party analytics tools to improve usability and process efficiency Advise on development and testing proposals amongst team members across the full analytics stack Collaborate with other functional architects and business analysts to ensure end-to-end analytic needs are met Understand non-SAP business systems and support business analysts as needed Support a data driven decision culture, Analytics Road maps and Audit requests Mentor team members and functional analysts on best practices Monitor Analytics trends and best practices and identify optimization opportunities Cloud & AI Modernization Design and implement modern cloud-based analytics architectures leveraging SAP Business Data Cloud (BDC), SAP Datasphere, AWS services (Amazon S3, Athena, Glue, Iceberg), Snowflake, and Data Lakehouse patterns. Drive Data as a Product strategy by developing scalable, governed, and reusable data products that support enterprise analytics and self-service reporting. Evaluate and implement AI-powered analytics capabilities, including natural language querying, Copilot-enabled analytics, semantic models, and advanced decision-support solutions. Collaborate with business stakeholders to identify opportunities for generative AI, machine learning, and predictive analytics to improve operational efficiency and business outcomes. Qualifications Bachelor's degree in computer science, Information Systems, Mathematics, or a related field. 8+ years of experience designing and delivering enterprise analytics solutions utilizing SAP BW/4HANA and modern cloud-based analytics platforms such as SAP Business Data Cloud (BDC), SAP Datasphere, AWS, Snowflake, or equivalent cloud analytics technologies. 5+ years of experience developing enterprise reporting and analytics solutions using Business Objects, Analysis for Office, Tableau, Power BI, SAP Analytics Cloud (SAC), SSRS, or equivalent platforms. Experience leading requirements-gathering workshops, developing functional and technical specifications, defining business value, and translating complex business needs into scalable analytics solutions. Working knowledge of SAP BW/4HANA, SAP data extraction frameworks, CDS Views, SAP security concepts, SAP integration technologies, testing, data migration, cutover, user training, and hyper-care support. Experience with SAP Business Data Cloud (BDC), SAP Datasphere, Snowflake, AWS Lakehouse architecture, or equivalent modern data platform technologies. Experience designing cloud-based data platforms and Lakehouse architecture utilizing AWS services, Snowflake, SQL, Athena, Apache Iceberg, and related analytics technologies. Experience designing governed semantic models, reusable business data layers, Data as a Product architecture, and self-service analytics solutions. Experience designing and implementing AI-enabled analytics solutions utilizing Natural Language Query (NLQ), Microsoft Copilot, Generative AI, semantic search, and conversational analytics capabilities. Experience defining, governing, and managing enterprise data products with measurable business value and adoption metrics. Experience implementing enterprise data governance, metadata management, data cataloging, business glossaries, lineage tracking, security, and compliance best practices across SAP and non-SAP analytics platforms. Strong functional knowledge of Sales, Distribution, Supply Chain, Procurement, Manufacturing, Logistics, Finance, and other enterprise business processes, including their associated data models, KPIs, reporting requirements, and ERP system integrations. Ability to troubleshoot system issues, complete complex reconciliations, and coordinate with process experts to resolve integrated business and data issues. Proven ability to mentor senior, intermediate, and junior developers and analysts. Strong relationship-building skills and the ability to communicate complex information effectively to technical and non-technical stakeholders across all levels of the organization. We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
11/10/2026
Full time
Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom Primary Function This position is a unique opportunity to serve as a hands-on BI & Analytics solutions architect and subject matter expert responsible for designing, delivering and modernizing enterprise analytics solutions across SAP and non-SAP platforms, cloud data platforms, and modern analytics ecosystems. The role will partner closely with business stakeholders and technology teams to understand business needs, define scalable solutions, lead solution delivery, and drive measurable business outcomes. This individual will be fully engaged beyond technology, gaining a deep understanding of critical business processes, managing project deliverables, and collaborating across cross-functional teams to deliver innovative and value-driven analytics solutions Responsibilities Develop a deep understanding of A. O. Smith business processes and strategy through collaboration and regular engagement with key stakeholders and process owners Support the identification and implementation of process improvement opportunities, using analytics that support organizational strategy and priorities Engage and lead high visibility Analytics projects across all BI functional areas from start to finish by Meeting with stakeholders to understand the work, collaboratively develop project charters and A3s, create, manage timelines, gather, and validate requirements; and define business value Developing functional and technical specifications that translate complex requirements into robust designs Design and develop scalable enterprise analytics solutions utilizing SAP BW/4HANA, SAP Business Data Cloud (BDC), SAP Datasphere, Snowflake, AWS (S3, Athena, Iceberg, Glue), Tableau, Power BI, and Data Lakehouse architectures while applying Data as a Product, Hub-and-Spoke, and Data Mesh modeling principles. Design and develop scalable ELT/ETL pipelines utilizing AWS Glue, SAP Data Services (BODS), SAP SDI, SQL, Python, and cloud-native integration services. Design governed semantic models and reusable business data layers that enable self-service analytics, natural language querying, and consistent KPI definitions across reporting platforms. Develop and execute analytics modernization roadmaps supporting the transition from SAP BW on HANA to SAP Business Data Cloud (BDC), SAP Datasphere, AWS Data Lakehouse, and modern self-service analytics platforms. Design and enable AI-ready data architectures that support Large Language Models (LLMs), Retrieval Augmented Generation (RAG), semantic search, and conversational analytics capabilities. Develop and maintain solution validation, technical and functional documentation, and ensure that change management and approval processes are completed Measure actual business value realized, and conduct lessons learned Interface SAP BW with SAP and third-party analytics tools to improve usability and process efficiency Advise on development and testing proposals amongst team members across the full analytics stack Collaborate with other functional architects and business analysts to ensure end-to-end analytic needs are met Understand non-SAP business systems and support business analysts as needed Support a data driven decision culture, Analytics Road maps and Audit requests Mentor team members and functional analysts on best practices Monitor Analytics trends and best practices and identify optimization opportunities Cloud & AI Modernization Design and implement modern cloud-based analytics architectures leveraging SAP Business Data Cloud (BDC), SAP Datasphere, AWS services (Amazon S3, Athena, Glue, Iceberg), Snowflake, and Data Lakehouse patterns. Drive Data as a Product strategy by developing scalable, governed, and reusable data products that support enterprise analytics and self-service reporting. Evaluate and implement AI-powered analytics capabilities, including natural language querying, Copilot-enabled analytics, semantic models, and advanced decision-support solutions. Collaborate with business stakeholders to identify opportunities for generative AI, machine learning, and predictive analytics to improve operational efficiency and business outcomes. Qualifications Bachelor's degree in computer science, Information Systems, Mathematics, or a related field. 8+ years of experience designing and delivering enterprise analytics solutions utilizing SAP BW/4HANA and modern cloud-based analytics platforms such as SAP Business Data Cloud (BDC), SAP Datasphere, AWS, Snowflake, or equivalent cloud analytics technologies. 5+ years of experience developing enterprise reporting and analytics solutions using Business Objects, Analysis for Office, Tableau, Power BI, SAP Analytics Cloud (SAC), SSRS, or equivalent platforms. Experience leading requirements-gathering workshops, developing functional and technical specifications, defining business value, and translating complex business needs into scalable analytics solutions. Working knowledge of SAP BW/4HANA, SAP data extraction frameworks, CDS Views, SAP security concepts, SAP integration technologies, testing, data migration, cutover, user training, and hyper-care support. Experience with SAP Business Data Cloud (BDC), SAP Datasphere, Snowflake, AWS Lakehouse architecture, or equivalent modern data platform technologies. Experience designing cloud-based data platforms and Lakehouse architecture utilizing AWS services, Snowflake, SQL, Athena, Apache Iceberg, and related analytics technologies. Experience designing governed semantic models, reusable business data layers, Data as a Product architecture, and self-service analytics solutions. Experience designing and implementing AI-enabled analytics solutions utilizing Natural Language Query (NLQ), Microsoft Copilot, Generative AI, semantic search, and conversational analytics capabilities. Experience defining, governing, and managing enterprise data products with measurable business value and adoption metrics. Experience implementing enterprise data governance, metadata management, data cataloging, business glossaries, lineage tracking, security, and compliance best practices across SAP and non-SAP analytics platforms. Strong functional knowledge of Sales, Distribution, Supply Chain, Procurement, Manufacturing, Logistics, Finance, and other enterprise business processes, including their associated data models, KPIs, reporting requirements, and ERP system integrations. Ability to troubleshoot system issues, complete complex reconciliations, and coordinate with process experts to resolve integrated business and data issues. Proven ability to mentor senior, intermediate, and junior developers and analysts. Strong relationship-building skills and the ability to communicate complex information effectively to technical and non-technical stakeholders across all levels of the organization. We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/10/2026
Full time
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/09/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Job Title: Senior Business Management Analyst - Sector Risk Management Engagement - TS/SCI Location: Onsite/Hybrid - DHS CISA, Arlington, VA. Classified work at 1110 N. Glebe Road or 1310 N. Courthouse; unclassified work may occur at 4200 Wilson Boulevard or an approved remote worksite. Work Schedule: Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Eastern Time, excluding federal holidays; schedule flexibility may be required for emergent events. Security Requirements: TS/SCI - Top Secret clearance required, with the ability to obtain and maintain SCI eligibility/access and favorable DHS fitness and required access determinations. Classified work is performed at approved Government facilities. Work Authorization: U.S. citizenship required for classified access. Must be authorized to work in the United States. AttainX is seeking a Senior Business Management Analyst to provide senior program analysis, policy research, and decision support for CISA's Sector Management leadership and Sector Risk Management Agency responsibilities for sector-specific and cross-sector engagement. This position supports the Stakeholder Engagement Division through critical infrastructure engagement and advisory services. Qualifications and Education Requirements: At least five (5) years of related business management, program analysis, policy research, or stakeholder engagement experience, including work with senior Government leaders. A bachelor's degree in business, public administration, public policy, management, or a related field, or an equivalent combination of education and relevant experience. Experience conducting qualitative and quantitative analyses, identifying operational risks, and developing actionable recommendations. Ability to develop executive briefings, research papers, process maps, project schedules, and performance dashboards. Experience independently coordinating complex projects and reviewing analytical products for quality, accuracy, and timeliness. Knowledge of critical infrastructure sectors, SRMA responsibilities, sector interdependencies, and cyber and physical risk considerations. A current IIBA Certified Business Analysis Professional (CBAP) certification is preferred. Must possess a Top Secret clearance and be able to obtain and maintain SCI eligibility/access; classified work must be performed at approved Government facilities. Job Duties: Lead complex sector risk management analyses and coordinate analytical work, review findings, and provide evidence-based recommendations to senior leaders. Support sector-specific and cross-sector engagement planning and coordination aligned with SRMA responsibilities and leadership priorities. Maintain sector charters, bylaws, membership criteria, participation records, and procedural documents using approved templates. Research sector challenges, cyber and physical risks, interdependencies, and information-sharing needs; develop decision-support products. Collect and analyze attendance, stakeholder feedback, participation trends, and cross-sector observations; prepare monthly reports and recommendations. Maintain weekly dashboards, decision logs, action trackers, schedules, and risk and milestone records to support integrated coordination. Prepare engagement packages and support post-engagement summaries and action updates within three business days unless directed otherwise. Support classified meetings at approved Government facilities, including registration, onsite logistics, attendance records, and accurate meeting notes; prepare and handle records using required classified protocols. Support rapid-response products during urgent events and contribute to the consolidated after-action summary within ten business days after deactivation. Non-Essential Functions: Other related duties as assigned. About Us AttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development. Benefits We are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility. EEO Commitment: AttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. Accommodations: Applicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources. Physical Demands: This position primarily involves computer-based work, reviewing technical materials, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation. Work Environment: Work is performed at DHS CISA facilities in Arlington, VA, with telework permitted only when approved by the COR. Classified work is performed at approved Government facilities; remote work is limited to authorized unclassified information. General work hours are 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, excluding federal holidays. Office noise is generally moderate. Hours may be adjusted for emergent events, and Government-directed travel may be required. Compensation details: 00 Yearly Salary PI63d63c87d5-
11/06/2026
Full time
Job Title: Senior Business Management Analyst - Sector Risk Management Engagement - TS/SCI Location: Onsite/Hybrid - DHS CISA, Arlington, VA. Classified work at 1110 N. Glebe Road or 1310 N. Courthouse; unclassified work may occur at 4200 Wilson Boulevard or an approved remote worksite. Work Schedule: Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Eastern Time, excluding federal holidays; schedule flexibility may be required for emergent events. Security Requirements: TS/SCI - Top Secret clearance required, with the ability to obtain and maintain SCI eligibility/access and favorable DHS fitness and required access determinations. Classified work is performed at approved Government facilities. Work Authorization: U.S. citizenship required for classified access. Must be authorized to work in the United States. AttainX is seeking a Senior Business Management Analyst to provide senior program analysis, policy research, and decision support for CISA's Sector Management leadership and Sector Risk Management Agency responsibilities for sector-specific and cross-sector engagement. This position supports the Stakeholder Engagement Division through critical infrastructure engagement and advisory services. Qualifications and Education Requirements: At least five (5) years of related business management, program analysis, policy research, or stakeholder engagement experience, including work with senior Government leaders. A bachelor's degree in business, public administration, public policy, management, or a related field, or an equivalent combination of education and relevant experience. Experience conducting qualitative and quantitative analyses, identifying operational risks, and developing actionable recommendations. Ability to develop executive briefings, research papers, process maps, project schedules, and performance dashboards. Experience independently coordinating complex projects and reviewing analytical products for quality, accuracy, and timeliness. Knowledge of critical infrastructure sectors, SRMA responsibilities, sector interdependencies, and cyber and physical risk considerations. A current IIBA Certified Business Analysis Professional (CBAP) certification is preferred. Must possess a Top Secret clearance and be able to obtain and maintain SCI eligibility/access; classified work must be performed at approved Government facilities. Job Duties: Lead complex sector risk management analyses and coordinate analytical work, review findings, and provide evidence-based recommendations to senior leaders. Support sector-specific and cross-sector engagement planning and coordination aligned with SRMA responsibilities and leadership priorities. Maintain sector charters, bylaws, membership criteria, participation records, and procedural documents using approved templates. Research sector challenges, cyber and physical risks, interdependencies, and information-sharing needs; develop decision-support products. Collect and analyze attendance, stakeholder feedback, participation trends, and cross-sector observations; prepare monthly reports and recommendations. Maintain weekly dashboards, decision logs, action trackers, schedules, and risk and milestone records to support integrated coordination. Prepare engagement packages and support post-engagement summaries and action updates within three business days unless directed otherwise. Support classified meetings at approved Government facilities, including registration, onsite logistics, attendance records, and accurate meeting notes; prepare and handle records using required classified protocols. Support rapid-response products during urgent events and contribute to the consolidated after-action summary within ten business days after deactivation. Non-Essential Functions: Other related duties as assigned. About Us AttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development. Benefits We are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility. EEO Commitment: AttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. Accommodations: Applicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources. Physical Demands: This position primarily involves computer-based work, reviewing technical materials, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation. Work Environment: Work is performed at DHS CISA facilities in Arlington, VA, with telework permitted only when approved by the COR. Classified work is performed at approved Government facilities; remote work is limited to authorized unclassified information. General work hours are 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, excluding federal holidays. Office noise is generally moderate. Hours may be adjusted for emergent events, and Government-directed travel may be required. Compensation details: 00 Yearly Salary PI63d63c87d5-
Job Description Job Description At Curaleaf, we're redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands-including Curaleaf, Select, and Grassroots-offer premium products and services in both medical and adult-use markets. Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you'll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis. Title: Sr. Business Analyst - Finance Operations Location: Chicago, IL or Scottsdale, AZ Job Type: Full - Time, Exempt About the Role: Curaleaf is seeking a Sr. IT Business Analyst- Finance Operations that will play a critical role in managing business demand for IT services, ensuring alignment between business needs and technology solutions. This role requires strong documentation skills and experience with finance-related applications including ERP, accounts payable, financial close and consolidation and/or treasury. This individual will be responsible for gathering, analyzing, and documenting requirements, supporting project prioritization, and facilitating communication between stakeholders and technical teams. A strong background in finance and accounting is essential to effectively support initiatives in these domains. What You'll Do: Conduct interviews, workshops, and analysis sessions to elicit business requirements. Translate business needs into clear, concise functional and technical specifications. Develop process flows, use cases, and requirements for IT solutions. Support management of demand pipeline, ensuring alignment with strategic objectives. Work with various teams across finance and accounting to analyze and create requirements for finance-related systems (ERP, Accounts Payable, Treasury, Financial Close and Consolidation, etc.). Understand key financial processes such as financial close and consolidation, cash management, GL, AP, AR, and reporting. Partner closely with finance stakeholders to ensure compliance and accuracy in system design. Act as a liaison between business integrations stakeholders and IT teams. Work closely with the IT PMO to provide regular updates on project progress and risks. Facilitate workshops for requirements validation and solution design. Support testing activities by validating requirements and creating test plans. What You'll Bring: 3-5 years supporting Microsoft D365 F&O Strong understanding of finance and accounting principles. Education: Bachelor's degree in Information Technology, Business Administration, Finance, Accounting or related field. Experience: 3-5 years as a Business Analyst in IT or related field. Proficiency in tools such as MS Office, Visio, and requirements management software (Azure Dev Ops preferred). Strong communication and stakeholder management abilities. Excellent analytical and documentation skills. Preferred Qualifications: Knowledge of project management methodologies (Agile, Waterfall). Advanced Excel and data analysis skills. Knowledge of POS systems or supply chain a plus Detail-oriented with strong organizational skills. Ability to manage multiple priorities and deadlines. Strong problem-solving and critical thinking abilities. What We Offer: Health & Wellness • Medical, dental, and vision insurance • Health Savings Account (HSA) and/or Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Wellness program and challenges • Gym discounts Financial Security • 401(k) retirement plan with company match • Life and disability insurance • Supplemental Critical Illness, Hospital Indemnity and Accident Insurance • Commuter benefits Time Off • Paid time off (PTO) including vacation , sick leave and holidays • Parental leave • Bereavement leave Additional Perks • Employee discounts • Recognition programs • Pet insurance Available to eligible, full-time employees only. Illinois Hiring Range $110,000-$123,000 USD What We Offer: Career Growth Opportunities Competitive Pay and Benefits Generous PTO and Parental Leave 401(K) Retirement Plan Life/ Disability Insurance Community Involvement Referral Bonuses and Product Discounts Benefits vary by state, role type, and eligibility. Follow us on Social Media: LinkedIn: Curaleaf LinkedIn Curaleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company, and its brands, including Curaleaf, Select, Grassroots, Find, and Anthem provide industry-leading service, product selection and accessibility across the medical and adult-use markets. Curaleaf International is powered by a strong presence in all stages of the supply chain. Its unique distribution network throughout Europe, Canada and Australasia brings together pioneering science and research with cutting-edge cultivation, extraction and production. Home Curaleaf Cannabis with Confidence Our Vision: To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis. Our Values: Lead and Inspire. Commit to Win. ONE Curaleaf. Driven to Deliver Excellence. Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Individuals adversely impacted by the war on drugs are encouraged to apply. Current Curaleaf employees should apply for open positions through our Internal Job Board, which can be accessed via the link on The Leaf. Please note that U.S. immigration rules and regulations are governed by federal law; not state law. Although Curaleaf operates in states that have legalized and decriminalized marijuana, it is still considered a controlled substance under federal regulations and thus illegal under federal law. For this reason, unless and until federal law changes, Curaleaf is prohibited from offering sponsorship for any non-immigrant or immigrant visas. Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate's immigration status. Before a Lawful Permanent Resident accepts an offer of employment, Curaleaf recommends that the candidate seek the advice of an immigration lawyer.
09/29/2026
Full time
Job Description Job Description At Curaleaf, we're redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands-including Curaleaf, Select, and Grassroots-offer premium products and services in both medical and adult-use markets. Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you'll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis. Title: Sr. Business Analyst - Finance Operations Location: Chicago, IL or Scottsdale, AZ Job Type: Full - Time, Exempt About the Role: Curaleaf is seeking a Sr. IT Business Analyst- Finance Operations that will play a critical role in managing business demand for IT services, ensuring alignment between business needs and technology solutions. This role requires strong documentation skills and experience with finance-related applications including ERP, accounts payable, financial close and consolidation and/or treasury. This individual will be responsible for gathering, analyzing, and documenting requirements, supporting project prioritization, and facilitating communication between stakeholders and technical teams. A strong background in finance and accounting is essential to effectively support initiatives in these domains. What You'll Do: Conduct interviews, workshops, and analysis sessions to elicit business requirements. Translate business needs into clear, concise functional and technical specifications. Develop process flows, use cases, and requirements for IT solutions. Support management of demand pipeline, ensuring alignment with strategic objectives. Work with various teams across finance and accounting to analyze and create requirements for finance-related systems (ERP, Accounts Payable, Treasury, Financial Close and Consolidation, etc.). Understand key financial processes such as financial close and consolidation, cash management, GL, AP, AR, and reporting. Partner closely with finance stakeholders to ensure compliance and accuracy in system design. Act as a liaison between business integrations stakeholders and IT teams. Work closely with the IT PMO to provide regular updates on project progress and risks. Facilitate workshops for requirements validation and solution design. Support testing activities by validating requirements and creating test plans. What You'll Bring: 3-5 years supporting Microsoft D365 F&O Strong understanding of finance and accounting principles. Education: Bachelor's degree in Information Technology, Business Administration, Finance, Accounting or related field. Experience: 3-5 years as a Business Analyst in IT or related field. Proficiency in tools such as MS Office, Visio, and requirements management software (Azure Dev Ops preferred). Strong communication and stakeholder management abilities. Excellent analytical and documentation skills. Preferred Qualifications: Knowledge of project management methodologies (Agile, Waterfall). Advanced Excel and data analysis skills. Knowledge of POS systems or supply chain a plus Detail-oriented with strong organizational skills. Ability to manage multiple priorities and deadlines. Strong problem-solving and critical thinking abilities. What We Offer: Health & Wellness • Medical, dental, and vision insurance • Health Savings Account (HSA) and/or Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Wellness program and challenges • Gym discounts Financial Security • 401(k) retirement plan with company match • Life and disability insurance • Supplemental Critical Illness, Hospital Indemnity and Accident Insurance • Commuter benefits Time Off • Paid time off (PTO) including vacation , sick leave and holidays • Parental leave • Bereavement leave Additional Perks • Employee discounts • Recognition programs • Pet insurance Available to eligible, full-time employees only. Illinois Hiring Range $110,000-$123,000 USD What We Offer: Career Growth Opportunities Competitive Pay and Benefits Generous PTO and Parental Leave 401(K) Retirement Plan Life/ Disability Insurance Community Involvement Referral Bonuses and Product Discounts Benefits vary by state, role type, and eligibility. Follow us on Social Media: LinkedIn: Curaleaf LinkedIn Curaleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company, and its brands, including Curaleaf, Select, Grassroots, Find, and Anthem provide industry-leading service, product selection and accessibility across the medical and adult-use markets. Curaleaf International is powered by a strong presence in all stages of the supply chain. Its unique distribution network throughout Europe, Canada and Australasia brings together pioneering science and research with cutting-edge cultivation, extraction and production. Home Curaleaf Cannabis with Confidence Our Vision: To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis. Our Values: Lead and Inspire. Commit to Win. ONE Curaleaf. Driven to Deliver Excellence. Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Individuals adversely impacted by the war on drugs are encouraged to apply. Current Curaleaf employees should apply for open positions through our Internal Job Board, which can be accessed via the link on The Leaf. Please note that U.S. immigration rules and regulations are governed by federal law; not state law. Although Curaleaf operates in states that have legalized and decriminalized marijuana, it is still considered a controlled substance under federal regulations and thus illegal under federal law. For this reason, unless and until federal law changes, Curaleaf is prohibited from offering sponsorship for any non-immigrant or immigrant visas. Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate's immigration status. Before a Lawful Permanent Resident accepts an offer of employment, Curaleaf recommends that the candidate seek the advice of an immigration lawyer.
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Lead, Software Engineer Job Code: 41478 Job Location: Melbourne, FL Patrick Space Force Base, FL Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job Description: We are seeking a highly skilled and motivated Software Engineer/Data Analyst to join our team. The ideal candidate will hold an active TS/SCI clearance, possess CompTIA Security+ certification or higher, and work onsite at Patrick Space Force Base. The successful candidate will be responsible for modernizing and migrating analytics applications into a high-performance web application using modern web technologies. Essential Functions: Design, develop, test, and maintain full stack applications, including user-facing interfaces, back-end services, APIs, and data integrations. Build modern, responsive, and intuitive front-end solutions using current web development frameworks and best practices. Develop secure and scalable back-end services and application logic to support mission applications and workflows. Deploy and maintain applications in AWS, ensuring solutions are scalable, secure, resilient, and cost-effective. Integrate cloud-native services, databases, and application components across distributed environments. Apply software engineering best practices across the full development lifecycle, including code reviews, automated testing, version control, and CI/CD pipelines. Collaborate with system engineers, cloud engineers, cyber teams, and mission stakeholders to define requirements and deliver end-to-end solutions. Engage in daily interaction with customers to understand operational needs, gather feedback, and refine application functionality. Prepare architectural designs, implementation plans, and technical roadmaps that align with organizational and mission goals. Produce and maintain technical documentation for system design, application architecture, deployment procedures, and sustainment activities. Deliver professional presentations and technical briefings to stakeholders, translating complex concepts into clear and actionable information. Support a variety of mission areas and adapt to evolving priorities in a dynamic operational environment. Familiarity with the C2S Access Portal (CAP) and high-side AWS environments. Familiarity with databases such as PostgreSQL, MySQL, SQL Server, DynamoDB, or other relational/non-relational data stores. Security+ Certification or any DoD IAT Level II Certification, or ability to obtain certification within 6 months of accepting position. Qualifications: Bachelor's degree in computer science or computer engineering and a minimum of 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience. Active TS/SCI clearance. Preferred Additional Skills: Experience developing AI/ML-enabled mission applications, analytical tools, or decision-support capabilities involving advanced data processing, automation, visualization, and user interaction. Experience with scientific, sensor-derived, geophysical, acoustic, seismic, infrasonic, or other mission-relevant technical data is highly desired. Experience as a Full Stack Developer with proficiency in front-end, back-end, and cloud-based application development. Proficiency with modern front-end technologies such as React, Angular, Vue, JavaScript/TypeScript, HTML, and CSS. Experience developing back-end services and APIs using languages/frameworks such as Java, Python, Node.js, .NET, or similar. Experience with RESTful APIs, microservices, and application integration patterns. Experience with Git, CI/CD pipelines, automated testing, and DevSecOps practices. Experience transitioning research or prototype capabilities into operational software tools, supporting classified DoD mission environments strongly preferred. Experience building and deploying mission applications in classified or high-security environments. Experience with containerization and orchestration technologies such as Docker and Kubernetes. Knowledge of infrastructure as code tools such as Terraform, CloudFormation, or similar. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
09/29/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Lead, Software Engineer Job Code: 41478 Job Location: Melbourne, FL Patrick Space Force Base, FL Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job Description: We are seeking a highly skilled and motivated Software Engineer/Data Analyst to join our team. The ideal candidate will hold an active TS/SCI clearance, possess CompTIA Security+ certification or higher, and work onsite at Patrick Space Force Base. The successful candidate will be responsible for modernizing and migrating analytics applications into a high-performance web application using modern web technologies. Essential Functions: Design, develop, test, and maintain full stack applications, including user-facing interfaces, back-end services, APIs, and data integrations. Build modern, responsive, and intuitive front-end solutions using current web development frameworks and best practices. Develop secure and scalable back-end services and application logic to support mission applications and workflows. Deploy and maintain applications in AWS, ensuring solutions are scalable, secure, resilient, and cost-effective. Integrate cloud-native services, databases, and application components across distributed environments. Apply software engineering best practices across the full development lifecycle, including code reviews, automated testing, version control, and CI/CD pipelines. Collaborate with system engineers, cloud engineers, cyber teams, and mission stakeholders to define requirements and deliver end-to-end solutions. Engage in daily interaction with customers to understand operational needs, gather feedback, and refine application functionality. Prepare architectural designs, implementation plans, and technical roadmaps that align with organizational and mission goals. Produce and maintain technical documentation for system design, application architecture, deployment procedures, and sustainment activities. Deliver professional presentations and technical briefings to stakeholders, translating complex concepts into clear and actionable information. Support a variety of mission areas and adapt to evolving priorities in a dynamic operational environment. Familiarity with the C2S Access Portal (CAP) and high-side AWS environments. Familiarity with databases such as PostgreSQL, MySQL, SQL Server, DynamoDB, or other relational/non-relational data stores. Security+ Certification or any DoD IAT Level II Certification, or ability to obtain certification within 6 months of accepting position. Qualifications: Bachelor's degree in computer science or computer engineering and a minimum of 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience. Active TS/SCI clearance. Preferred Additional Skills: Experience developing AI/ML-enabled mission applications, analytical tools, or decision-support capabilities involving advanced data processing, automation, visualization, and user interaction. Experience with scientific, sensor-derived, geophysical, acoustic, seismic, infrasonic, or other mission-relevant technical data is highly desired. Experience as a Full Stack Developer with proficiency in front-end, back-end, and cloud-based application development. Proficiency with modern front-end technologies such as React, Angular, Vue, JavaScript/TypeScript, HTML, and CSS. Experience developing back-end services and APIs using languages/frameworks such as Java, Python, Node.js, .NET, or similar. Experience with RESTful APIs, microservices, and application integration patterns. Experience with Git, CI/CD pipelines, automated testing, and DevSecOps practices. Experience transitioning research or prototype capabilities into operational software tools, supporting classified DoD mission environments strongly preferred. Experience building and deploying mission applications in classified or high-security environments. Experience with containerization and orchestration technologies such as Docker and Kubernetes. Knowledge of infrastructure as code tools such as Terraform, CloudFormation, or similar. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.