We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated PC Deployment Technician for a Full-Time position. Job Summary: The PC Deployment Technician must perform all duties for the WMATA PC Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and repairs and inventory tracking/asset management. Essential Functions: Responds to and diagnoses problems through discussion with users and hands-on assistance. Provides on-site support to end-users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to and closes tickets assigned to PC Deployment/Lifecycle Refresh. Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds contractual SLAs. Documents, tracks, and monitors all assigned work through tracking systems to ensure a timely resolution. (i.e.: ITSM tool- CA Service Desk, SharePoint, etc.) Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an active WMATA PC Deployment Project Partner with Service Desk), Network Services Team, and the Desktop Engineering Team to resolve issues that may arise during a Lifecycle Refresh Project Provides 1 on 1 Customer Support to users that experience difficulties during a Lifecycle Refresh Project Make recommendations to the Agency Customer to increase efficiency and productivity. Performs Moves, Adds, and Changes Knowledge Requirements: Must possess a High School Diploma or equivalent. Must be able to pass a National Agency Background Investigation to receive a Public Trust Security Clearance. Must possess or obtain within 60 days of employment a Microsoft Office Specialist certification. (i.e.: Microsoft Office Specialist Outlook 2010) Must possess 1-3 years' experience with Deployment Projects requiring base image installation plus individual user-specific software loading. Must possess functional hardware troubleshooting skills and at least mid-level Windows 7/Windows 10 experience. Experience in configuring and deploying Windows 7 and Win 10 using an enterprise-class automated image-based method is preferred. (i.e.: SCCM/PXE, MDT, Ghost, etc.) Experience with Active Directory and SCCM preferred. Must be able to obtain an Original Equipment Manufacturer (OEM) Warranty Repair Certification. Must possess a strong understanding of written technical documentation. Must have excellent attention to detail, organizational and teamwork skills. Must possess excellent time management skills and be able to work effectively alone or as part of a team. Must be able to lift and move equipment weighing up to 50 lbs. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
11/14/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated PC Deployment Technician for a Full-Time position. Job Summary: The PC Deployment Technician must perform all duties for the WMATA PC Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and repairs and inventory tracking/asset management. Essential Functions: Responds to and diagnoses problems through discussion with users and hands-on assistance. Provides on-site support to end-users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to and closes tickets assigned to PC Deployment/Lifecycle Refresh. Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds contractual SLAs. Documents, tracks, and monitors all assigned work through tracking systems to ensure a timely resolution. (i.e.: ITSM tool- CA Service Desk, SharePoint, etc.) Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an active WMATA PC Deployment Project Partner with Service Desk), Network Services Team, and the Desktop Engineering Team to resolve issues that may arise during a Lifecycle Refresh Project Provides 1 on 1 Customer Support to users that experience difficulties during a Lifecycle Refresh Project Make recommendations to the Agency Customer to increase efficiency and productivity. Performs Moves, Adds, and Changes Knowledge Requirements: Must possess a High School Diploma or equivalent. Must be able to pass a National Agency Background Investigation to receive a Public Trust Security Clearance. Must possess or obtain within 60 days of employment a Microsoft Office Specialist certification. (i.e.: Microsoft Office Specialist Outlook 2010) Must possess 1-3 years' experience with Deployment Projects requiring base image installation plus individual user-specific software loading. Must possess functional hardware troubleshooting skills and at least mid-level Windows 7/Windows 10 experience. Experience in configuring and deploying Windows 7 and Win 10 using an enterprise-class automated image-based method is preferred. (i.e.: SCCM/PXE, MDT, Ghost, etc.) Experience with Active Directory and SCCM preferred. Must be able to obtain an Original Equipment Manufacturer (OEM) Warranty Repair Certification. Must possess a strong understanding of written technical documentation. Must have excellent attention to detail, organizational and teamwork skills. Must possess excellent time management skills and be able to work effectively alone or as part of a team. Must be able to lift and move equipment weighing up to 50 lbs. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $95.00hr - $100.00hr Job Overview: The organization is modernizing how employees communicate and collaborate. Over the next months, company-wide chat will move from Zoom Team Chat to Slack Enterprise, and content will be migrated from Box to Microsoft SharePoint and OneDrive. These programs touch every employee, every function, and external partners. The Technical Program Manager will lead these programs end to end, focusing on building alignment across senior stakeholders, working closely with Legal, Security, and Records Management, and driving organizational adoption. The ideal candidate has led large, cross-functional technology programs, understands organizational change management, and can quickly adapt to the technical landscape. Responsibilities: Own the end-to-end plan for the Slack implementation and Box-to-SharePoint migration, including scope, schedule, dependencies, risks, and budget. Design phased rollout and migration waves that balance business priorities, technical readiness, and organizational capacity for change. Coordinate internal teams, vendors, and professional services partners, holding all parties accountable to commitments. Plan and manage coexistence periods, cutover, decommissioning of legacy platforms, and post-go-live hypercare. Establish and run program governance, including a Steering Committee, decision log, and clear escalation paths. Build strong working relationships with business leaders across functions and regions, understanding their workflows and constraints. Partner early and continuously with Legal, Information Security, Privacy, Records Management, and Compliance on retention, legal hold, eDiscovery, external sharing, and data handling requirements. Prepare clear, concise executive communications and status reporting, including candid assessments of risk. Navigate resistance and competing priorities with diplomacy, distinguishing valid constraints from preference. Develop and execute a change management strategy covering audience analysis, communications, training, and support. Build and lead a Champions Network that drives peer-to-peer adoption and provides feedback to the program team. Partner with Communications and Learning teams to deliver messaging and training tailored to different audiences, from executives to frontline employees. Define clear guidance on how collaboration tools fit together (for example, when to use Slack versus Microsoft Teams, or SharePoint versus OneDrive). Define and track adoption metrics, and adjust the approach based on data and user feedback. Work with platform engineers and architects on solution design, including information architecture, permissions mapping, integrations, and identity and access requirements. Understand migration tooling, data volumes, and content complexity well enough to identify risks and make informed trade-offs. Drive standards for platform governance, such as channel naming, app and integration approval, site provisioning, and guest access. Requirements: 7+ years of program or project management experience, including leading large, cross-functional technology initiatives that affected a broad employee population (for example, ERP, infrastructure, end-user computing, or enterprise application rollouts). Demonstrated experience leading change management and driving user adoption, not just technical delivery. Track record of managing senior stakeholders, building governance structures, and influencing without direct authority. Experience working with Legal, Security, or Compliance teams on technology programs with regulatory or data governance requirements. Strong written and verbal communication skills, including the ability to tailor messages for executive and general employee audiences. Comfort with ambiguity and the ability to learn new platforms quickly. PMP, PgMP, or equivalent certification. Preferred: Experience with enterprise collaboration platforms such as Slack, Microsoft 365, SharePoint, Teams, Box, or Zoom. Experience with content or data migrations, including permissions and records retention considerations. Experience in a regulated industry such as medical devices, healthcare, life sciences, or financial services. Familiarity with change management frameworks such as Prosci ADKAR. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $95.00hr - $100.00hr Job Overview: The organization is modernizing how employees communicate and collaborate. Over the next months, company-wide chat will move from Zoom Team Chat to Slack Enterprise, and content will be migrated from Box to Microsoft SharePoint and OneDrive. These programs touch every employee, every function, and external partners. The Technical Program Manager will lead these programs end to end, focusing on building alignment across senior stakeholders, working closely with Legal, Security, and Records Management, and driving organizational adoption. The ideal candidate has led large, cross-functional technology programs, understands organizational change management, and can quickly adapt to the technical landscape. Responsibilities: Own the end-to-end plan for the Slack implementation and Box-to-SharePoint migration, including scope, schedule, dependencies, risks, and budget. Design phased rollout and migration waves that balance business priorities, technical readiness, and organizational capacity for change. Coordinate internal teams, vendors, and professional services partners, holding all parties accountable to commitments. Plan and manage coexistence periods, cutover, decommissioning of legacy platforms, and post-go-live hypercare. Establish and run program governance, including a Steering Committee, decision log, and clear escalation paths. Build strong working relationships with business leaders across functions and regions, understanding their workflows and constraints. Partner early and continuously with Legal, Information Security, Privacy, Records Management, and Compliance on retention, legal hold, eDiscovery, external sharing, and data handling requirements. Prepare clear, concise executive communications and status reporting, including candid assessments of risk. Navigate resistance and competing priorities with diplomacy, distinguishing valid constraints from preference. Develop and execute a change management strategy covering audience analysis, communications, training, and support. Build and lead a Champions Network that drives peer-to-peer adoption and provides feedback to the program team. Partner with Communications and Learning teams to deliver messaging and training tailored to different audiences, from executives to frontline employees. Define clear guidance on how collaboration tools fit together (for example, when to use Slack versus Microsoft Teams, or SharePoint versus OneDrive). Define and track adoption metrics, and adjust the approach based on data and user feedback. Work with platform engineers and architects on solution design, including information architecture, permissions mapping, integrations, and identity and access requirements. Understand migration tooling, data volumes, and content complexity well enough to identify risks and make informed trade-offs. Drive standards for platform governance, such as channel naming, app and integration approval, site provisioning, and guest access. Requirements: 7+ years of program or project management experience, including leading large, cross-functional technology initiatives that affected a broad employee population (for example, ERP, infrastructure, end-user computing, or enterprise application rollouts). Demonstrated experience leading change management and driving user adoption, not just technical delivery. Track record of managing senior stakeholders, building governance structures, and influencing without direct authority. Experience working with Legal, Security, or Compliance teams on technology programs with regulatory or data governance requirements. Strong written and verbal communication skills, including the ability to tailor messages for executive and general employee audiences. Comfort with ambiguity and the ability to learn new platforms quickly. PMP, PgMP, or equivalent certification. Preferred: Experience with enterprise collaboration platforms such as Slack, Microsoft 365, SharePoint, Teams, Box, or Zoom. Experience with content or data migrations, including permissions and records retention considerations. Experience in a regulated industry such as medical devices, healthcare, life sciences, or financial services. Familiarity with change management frameworks such as Prosci ADKAR. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $55.00hr - $60.00hr Job Overview: The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners. Provider Relationship and Navigation (25%): Serve as the healthcare organization's provider experience champion. Creatively problem-solve process blockers and friction points in response to provider feedback. Create a provider "playbook" that synthesizes process and navigation guidance. External Partner Coordination (20%): Serve as the liaison between internal partners to ensure a smooth handover for providers. Communicate process improvement recommendations to partners. Occasionally attend partner meetings. Provider Journey Analysis (20%): Map and regularly update the provider journey in detail and publish an illustrative workflow. Regularly identify collaboration or provider service gaps. Continuous Improvement (15%): Identify opportunities for process improvement. Implement process improvements. Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process. Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices. Data, Metrics, and Reporting (15%): Establish a provider experience information housing and reporting mechanism. Deliver reports and presentations regarding provider experience. Support development of evaluation measures. Compile data and support reporting for leadership, governing bodies, and rural health partners. Initiative Support (5%): Support data needs of the initiative. Support communication needs of the initiative. Support presentation needs of the initiative. Support provider experience activities across other initiative areas. Knowledge, Skills, and Abilities: Thorough knowledge of process and quality improvement principles. Strong understanding of rural health systems, digital health challenges, and community resource landscapes. Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps. Ability to communicate effectively with clinical audiences, both verbally and in writing. Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices. Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs. Strong communication skills with a focus on impact and experience convening diverse stakeholders. Ability to recommend and implement responses to moderately complex program or regulatory issues. Ability to travel regularly across rural North Carolina. Minimum Education and Experience: Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience. 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming. Demonstrated process mapping and process improvement abilities. Demonstrated liaising and customer service skills. Experience with interfacing with healthcare providers. Familiarity with rural health challenges and resources in North Carolina preferred. Familiarity with federal and/or state contracts and grants. Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience. Description: Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards. Conduct user research, interviews, and usability testing to gather insights and improve design decisions. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions. Ensuring consistency in branding and design elements across all user touchpoints. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $55.00hr - $60.00hr Job Overview: The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners. Provider Relationship and Navigation (25%): Serve as the healthcare organization's provider experience champion. Creatively problem-solve process blockers and friction points in response to provider feedback. Create a provider "playbook" that synthesizes process and navigation guidance. External Partner Coordination (20%): Serve as the liaison between internal partners to ensure a smooth handover for providers. Communicate process improvement recommendations to partners. Occasionally attend partner meetings. Provider Journey Analysis (20%): Map and regularly update the provider journey in detail and publish an illustrative workflow. Regularly identify collaboration or provider service gaps. Continuous Improvement (15%): Identify opportunities for process improvement. Implement process improvements. Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process. Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices. Data, Metrics, and Reporting (15%): Establish a provider experience information housing and reporting mechanism. Deliver reports and presentations regarding provider experience. Support development of evaluation measures. Compile data and support reporting for leadership, governing bodies, and rural health partners. Initiative Support (5%): Support data needs of the initiative. Support communication needs of the initiative. Support presentation needs of the initiative. Support provider experience activities across other initiative areas. Knowledge, Skills, and Abilities: Thorough knowledge of process and quality improvement principles. Strong understanding of rural health systems, digital health challenges, and community resource landscapes. Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps. Ability to communicate effectively with clinical audiences, both verbally and in writing. Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices. Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs. Strong communication skills with a focus on impact and experience convening diverse stakeholders. Ability to recommend and implement responses to moderately complex program or regulatory issues. Ability to travel regularly across rural North Carolina. Minimum Education and Experience: Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience. 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming. Demonstrated process mapping and process improvement abilities. Demonstrated liaising and customer service skills. Experience with interfacing with healthcare providers. Familiarity with rural health challenges and resources in North Carolina preferred. Familiarity with federal and/or state contracts and grants. Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience. Description: Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards. Conduct user research, interviews, and usability testing to gather insights and improve design decisions. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions. Ensuring consistency in branding and design elements across all user touchpoints. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $50.00hr - $55.00hr Job Overview: The mission is to protect, provide for, and progress the software and systems behind all of the organization's services with an ever-watchful eye on their availability, latency, performance, integration, and capacity to ensure the ultimate customer experience. Requirements: Must possess strong documentation and communication skills. Demonstrate working knowledge of automation principles. Intermediate understanding of core technical concepts. Hands-on intermediate knowledge of primary skills and subjects, with advanced proficiency in at least one discipline: ITIL/ITSM Principles and Practice; Software Development Lifecycle (SDLC); Infrastructure (Unix, Windows, Mainframe) Administration; Network Architecture (Layer 1 to Layer 3); Middleware & Runtime Environments (such as J2EE/.NET/etc); Load balancers and application firewalls (WAFs); Logging and Monitoring methods, standards and tools; DevOps Concepts & Tooling; Resiliency, High Availability & Business Continuity Planning/Management; Caching Concepts & Content Delivery Networks; Configuration Management (& Infrastructure as Code); Cloud Concepts, Architecture and Platform as a Service (PaaS) Concepts. Advanced understanding of Role Based Access Controls (RBAC) and Access Management (SAML, LTPA, SSO, OAuth). Self-driven with the ability to execute necessary tasks and duties independently. Strong analytical and critical thinking skills. Advanced knowledge of Internet architecture and project delivery. Intermediate knowledge of network troubleshooting. Foundational knowledge of cryptographic services (HSMs/Certificates). Mindset and Behavior Guidelines: Sense of urgency. Customer-focused mindset with a deep understanding of key customer journeys and user experience. Effective communication across all technical and managerial levels. Curiosity and a drive for continuous learning and continuous improvement. Ability to coach and mentor team members. Willingness to embrace risk and seek simplicity. Dedication to knowledge sharing and technical writing. Strong multi-tasking abilities and comfort handling difficult conversations. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $50.00hr - $55.00hr Job Overview: The mission is to protect, provide for, and progress the software and systems behind all of the organization's services with an ever-watchful eye on their availability, latency, performance, integration, and capacity to ensure the ultimate customer experience. Requirements: Must possess strong documentation and communication skills. Demonstrate working knowledge of automation principles. Intermediate understanding of core technical concepts. Hands-on intermediate knowledge of primary skills and subjects, with advanced proficiency in at least one discipline: ITIL/ITSM Principles and Practice; Software Development Lifecycle (SDLC); Infrastructure (Unix, Windows, Mainframe) Administration; Network Architecture (Layer 1 to Layer 3); Middleware & Runtime Environments (such as J2EE/.NET/etc); Load balancers and application firewalls (WAFs); Logging and Monitoring methods, standards and tools; DevOps Concepts & Tooling; Resiliency, High Availability & Business Continuity Planning/Management; Caching Concepts & Content Delivery Networks; Configuration Management (& Infrastructure as Code); Cloud Concepts, Architecture and Platform as a Service (PaaS) Concepts. Advanced understanding of Role Based Access Controls (RBAC) and Access Management (SAML, LTPA, SSO, OAuth). Self-driven with the ability to execute necessary tasks and duties independently. Strong analytical and critical thinking skills. Advanced knowledge of Internet architecture and project delivery. Intermediate knowledge of network troubleshooting. Foundational knowledge of cryptographic services (HSMs/Certificates). Mindset and Behavior Guidelines: Sense of urgency. Customer-focused mindset with a deep understanding of key customer journeys and user experience. Effective communication across all technical and managerial levels. Curiosity and a drive for continuous learning and continuous improvement. Ability to coach and mentor team members. Willingness to embrace risk and seek simplicity. Dedication to knowledge sharing and technical writing. Strong multi-tasking abilities and comfort handling difficult conversations. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $57.51hr - $62.51hr Job Overview: The IT Technical Coordinator provides project coordination and operational support for site IT activities, serving as a backup to the IT Site Leader. This role helps coordinate IT projects, infrastructure activities, operational support, vendors, documentation, and cross-functional dependencies to ensure technology initiatives are executed effectively. The ideal candidate combines strong project coordination skills with practical IT knowledge and is comfortable working across multiple projects, technical teams, vendors, and business stakeholders. Key Responsibilities: Coordinate multiple IT projects and site technology initiatives from planning through implementation. Maintain project schedules, milestones, action items, dependencies, risks, and issues. Facilitate project and technical meetings and ensure actions are documented, assigned, and followed through to completion. Coordinate technical activities across infrastructure, networking, applications, cybersecurity, manufacturing technology, and support teams. Assist the IT Site Leader with project execution and base-business activities. Site IT Operations: Assist in support coordination of day-to-day site IT activities and technology-related issues. Work with technical support teams to drive issues toward resolution and communicate status to stakeholders. Coordinate planned IT maintenance, upgrades, deployments, and infrastructure activities. Assist with technology lifecycle, remediation, and modernization initiatives. Stakeholder & Vendor Management: Serve as a coordination point between site IT, business stakeholders, technical teams, engineering, automation, facilities, and external vendors. Coordinate vendor activities, deliverables, schedules, and site access requirements. Escalate risks, resource constraints, and unresolved issues to the appropriate stakeholders. Documentation & Reporting: Maintain project plans, meeting minutes, action trackers, status reports, and technical documentation. Prepare concise project and operational status updates for IT leadership and stakeholders. Maintain organized project documentation in approved collaboration platforms. Track commitments and ensure appropriate follow-up and closure. Required Skills & Qualifications: Experience in IT project coordination, technical coordination, or IT project management. Working knowledge of enterprise IT infrastructure, applications, networks, servers, cybersecurity, and end-user technology. Strong organizational skills with the ability to manage several concurrent activities and priorities. Strong written and verbal communication skills. Demonstrated ability to coordinate cross-functional technical teams and external vendors. Strong problem-solving, issue-management, and follow-through capabilities. Proficiency with Microsoft 365 tools such as Teams, Excel, PowerPoint, SharePoint, and Outlook. Ability to communicate technical information clearly to both technical and nontechnical stakeholders. Preferred Qualifications: Experience supporting manufacturing, laboratory, or regulated environments. Familiarity with manufacturing IT/OT, MES, laboratory systems, automation, infrastructure, or site technology. Experience working with geographically distributed technical teams. Project management methodology experience or certification such as PMP, CAPM, Agile, or equivalent experience. Experience coordinating infrastructure upgrades, application deployments, remediation activities, or technology lifecycle projects. Key Competencies: Project coordination. Technical aptitude. Organization and prioritization. Stakeholder management. Vendor coordination. Communication. Problem solving. Risk and issue management. Documentation and reporting. Ownership and follow-through. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $57.51hr - $62.51hr Job Overview: The IT Technical Coordinator provides project coordination and operational support for site IT activities, serving as a backup to the IT Site Leader. This role helps coordinate IT projects, infrastructure activities, operational support, vendors, documentation, and cross-functional dependencies to ensure technology initiatives are executed effectively. The ideal candidate combines strong project coordination skills with practical IT knowledge and is comfortable working across multiple projects, technical teams, vendors, and business stakeholders. Key Responsibilities: Coordinate multiple IT projects and site technology initiatives from planning through implementation. Maintain project schedules, milestones, action items, dependencies, risks, and issues. Facilitate project and technical meetings and ensure actions are documented, assigned, and followed through to completion. Coordinate technical activities across infrastructure, networking, applications, cybersecurity, manufacturing technology, and support teams. Assist the IT Site Leader with project execution and base-business activities. Site IT Operations: Assist in support coordination of day-to-day site IT activities and technology-related issues. Work with technical support teams to drive issues toward resolution and communicate status to stakeholders. Coordinate planned IT maintenance, upgrades, deployments, and infrastructure activities. Assist with technology lifecycle, remediation, and modernization initiatives. Stakeholder & Vendor Management: Serve as a coordination point between site IT, business stakeholders, technical teams, engineering, automation, facilities, and external vendors. Coordinate vendor activities, deliverables, schedules, and site access requirements. Escalate risks, resource constraints, and unresolved issues to the appropriate stakeholders. Documentation & Reporting: Maintain project plans, meeting minutes, action trackers, status reports, and technical documentation. Prepare concise project and operational status updates for IT leadership and stakeholders. Maintain organized project documentation in approved collaboration platforms. Track commitments and ensure appropriate follow-up and closure. Required Skills & Qualifications: Experience in IT project coordination, technical coordination, or IT project management. Working knowledge of enterprise IT infrastructure, applications, networks, servers, cybersecurity, and end-user technology. Strong organizational skills with the ability to manage several concurrent activities and priorities. Strong written and verbal communication skills. Demonstrated ability to coordinate cross-functional technical teams and external vendors. Strong problem-solving, issue-management, and follow-through capabilities. Proficiency with Microsoft 365 tools such as Teams, Excel, PowerPoint, SharePoint, and Outlook. Ability to communicate technical information clearly to both technical and nontechnical stakeholders. Preferred Qualifications: Experience supporting manufacturing, laboratory, or regulated environments. Familiarity with manufacturing IT/OT, MES, laboratory systems, automation, infrastructure, or site technology. Experience working with geographically distributed technical teams. Project management methodology experience or certification such as PMP, CAPM, Agile, or equivalent experience. Experience coordinating infrastructure upgrades, application deployments, remediation activities, or technology lifecycle projects. Key Competencies: Project coordination. Technical aptitude. Organization and prioritization. Stakeholder management. Vendor coordination. Communication. Problem solving. Risk and issue management. Documentation and reporting. Ownership and follow-through. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $30.00hr - $35.00hr Job Overview: The candidate will leverage their technical expertise to manage academic labs and provide smart classroom support to the community of students and educators. Candidates must interview and work on site. Local candidates are strongly preferred. Key Responsibilities: Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training is provided on the proprietary software suite. Security & Compliance: Maintain the integrity of the technology environment by adhering to IT Security Standards and organizational policies. Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos. Strategic Objectives: User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community. Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Requirements: Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware and software issues. Communication Skills: The ability to translate technical language into helpful instructions for non-technical users. Organization: Ability to keep records updated and projects on schedule. Adaptability: A team player ready to handle varied duties to keep the department running smoothly. Requirements & Qualifications: Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). Technical Proficiency: Hands-on experience troubleshooting Windows and MacOS environments and common hardware (desktops and laptops). Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx). Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills: Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift and move computer equipment (up to 30 lbs). Ability to navigate classroom environments to perform installations. Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $30.00hr - $35.00hr Job Overview: The candidate will leverage their technical expertise to manage academic labs and provide smart classroom support to the community of students and educators. Candidates must interview and work on site. Local candidates are strongly preferred. Key Responsibilities: Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training is provided on the proprietary software suite. Security & Compliance: Maintain the integrity of the technology environment by adhering to IT Security Standards and organizational policies. Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos. Strategic Objectives: User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community. Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Requirements: Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware and software issues. Communication Skills: The ability to translate technical language into helpful instructions for non-technical users. Organization: Ability to keep records updated and projects on schedule. Adaptability: A team player ready to handle varied duties to keep the department running smoothly. Requirements & Qualifications: Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). Technical Proficiency: Hands-on experience troubleshooting Windows and MacOS environments and common hardware (desktops and laptops). Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx). Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills: Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift and move computer equipment (up to 30 lbs). Ability to navigate classroom environments to perform installations. Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $55.00hr - $60.00hr Job Overview: Provide L1/L2 production support within an enterprise SAP AMS environment. Manage assigned incidents, service requests, problems, and operational tasks through resolution or structured escalation. Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking, and closure. Provide clear, concise, complete, and timely communication to business users and technical stakeholders. Participate in shift handovers, operational reviews, CAB activities, and major-incident calls as applicable. Maintain runbooks, knowledge articles, known-error records, and support documentation. Support planned activities, releases, hypercare, month-end processing, and disaster-recovery events as rostered. Follow approved access-control, production-change, Firefighter, and segregation-of-duties procedures. Identify recurring issues and recommend automation, incident-reduction, and process-improvement opportunities. Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams, and external service providers where necessary. Work in a shift-based production-support environment, including on-call support where required. The SAP Integration/BTP Support Consultant will provide L1/L2 operational support for integrations connecting SAP applications with internal, external, and plant systems. The role will cover interface monitoring, failure analysis, reprocessing, and coordination with application and middleware teams. Key Responsibilities: Monitor integration flows, APIs, IDocs, message queues, and scheduled interface jobs. Support SAP BTP Integration Suite or SAP Cloud Integration operational activities. Triage incidents and determine whether failures originate in SAP applications, middleware, source or target systems, data or mapping, or network/infrastructure. Analyze payloads, message statuses, application logs, interface traces, and error records. Reprocess failed IDocs and integration messages after resolving eligible data or operational issues. Investigate B2B, EDI, API, and batch-based interface failures. Coordinate with application, middleware, infrastructure, network, and external-provider teams. Conduct root-cause analysis for recurring interface failures. Recommend improvements to monitoring, alerting, retry mechanisms, and operational recovery. Validate integration fixes in non-production environments. Support regression testing following technical or functional corrections. Prepare structured technical handovers containing logs, timestamps, message IDs, payload references, reproduction steps, and analysis. Escalate new-interface development, major mapping changes, and integration redesign to the appropriate development team. Maintain interface inventories, ownership matrices, runbooks, and recovery procedures. Required Skills and Experience: Hands-on experience with SAP BTP Integration Suite or SAP Cloud Integration. Experience with APIs, IDocs, XML/JSON payloads, and message monitoring. Knowledge of Apigee, EDI/B2B, or comparable integration technologies is desirable. Ability to analyze integration logs and diagnose cross-system failures. Understanding of SAP functional processes and interface dependencies. Experience with ITSM, incident management, root-cause analysis (RCA), and production change processes. Strong technical documentation and coordination skills. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $55.00hr - $60.00hr Job Overview: Provide L1/L2 production support within an enterprise SAP AMS environment. Manage assigned incidents, service requests, problems, and operational tasks through resolution or structured escalation. Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking, and closure. Provide clear, concise, complete, and timely communication to business users and technical stakeholders. Participate in shift handovers, operational reviews, CAB activities, and major-incident calls as applicable. Maintain runbooks, knowledge articles, known-error records, and support documentation. Support planned activities, releases, hypercare, month-end processing, and disaster-recovery events as rostered. Follow approved access-control, production-change, Firefighter, and segregation-of-duties procedures. Identify recurring issues and recommend automation, incident-reduction, and process-improvement opportunities. Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams, and external service providers where necessary. Work in a shift-based production-support environment, including on-call support where required. The SAP Integration/BTP Support Consultant will provide L1/L2 operational support for integrations connecting SAP applications with internal, external, and plant systems. The role will cover interface monitoring, failure analysis, reprocessing, and coordination with application and middleware teams. Key Responsibilities: Monitor integration flows, APIs, IDocs, message queues, and scheduled interface jobs. Support SAP BTP Integration Suite or SAP Cloud Integration operational activities. Triage incidents and determine whether failures originate in SAP applications, middleware, source or target systems, data or mapping, or network/infrastructure. Analyze payloads, message statuses, application logs, interface traces, and error records. Reprocess failed IDocs and integration messages after resolving eligible data or operational issues. Investigate B2B, EDI, API, and batch-based interface failures. Coordinate with application, middleware, infrastructure, network, and external-provider teams. Conduct root-cause analysis for recurring interface failures. Recommend improvements to monitoring, alerting, retry mechanisms, and operational recovery. Validate integration fixes in non-production environments. Support regression testing following technical or functional corrections. Prepare structured technical handovers containing logs, timestamps, message IDs, payload references, reproduction steps, and analysis. Escalate new-interface development, major mapping changes, and integration redesign to the appropriate development team. Maintain interface inventories, ownership matrices, runbooks, and recovery procedures. Required Skills and Experience: Hands-on experience with SAP BTP Integration Suite or SAP Cloud Integration. Experience with APIs, IDocs, XML/JSON payloads, and message monitoring. Knowledge of Apigee, EDI/B2B, or comparable integration technologies is desirable. Ability to analyze integration logs and diagnose cross-system failures. Understanding of SAP functional processes and interface dependencies. Experience with ITSM, incident management, root-cause analysis (RCA), and production change processes. Strong technical documentation and coordination skills. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $57.51hr - $62.51hr Job Overview: The IT Technical Coordinator provides project coordination and operational support for site IT activities, serving as a backup to the IT Site Leader. This role helps coordinate IT projects, infrastructure activities, operational support, vendors, documentation, and cross-functional dependencies to ensure technology initiatives are executed effectively. The ideal candidate combines strong project coordination skills with practical IT knowledge and is comfortable working across multiple projects, technical teams, vendors, and business stakeholders. Key Responsibilities: Coordinate multiple IT projects and site technology initiatives from planning through implementation. Maintain project schedules, milestones, action items, dependencies, risks, and issues. Facilitate project and technical meetings and ensure actions are documented, assigned, and followed through to completion. Coordinate technical activities across infrastructure, networking, applications, cybersecurity, manufacturing technology, and support teams. Assist the IT Site Leader with project execution and base-business activities. Site IT Operations: Assist in support coordination of day-to-day site IT activities and technology-related issues. Work with technical support teams to drive issues toward resolution and communicate status to stakeholders. Coordinate planned IT maintenance, upgrades, deployments, and infrastructure activities. Assist with technology lifecycle, remediation, and modernization initiatives. Stakeholder & Vendor Management: Serve as a coordination point between site IT, business stakeholders, technical teams, engineering, automation, facilities, and external vendors. Coordinate vendor activities, deliverables, schedules, and site access requirements. Escalate risks, resource constraints, and unresolved issues to the appropriate stakeholders. Documentation & Reporting: Maintain project plans, meeting minutes, action trackers, status reports, and technical documentation. Prepare concise project and operational status updates for IT leadership and stakeholders. Maintain organized project documentation in approved collaboration platforms. Track commitments and ensure appropriate follow-up and closure. Required Skills & Qualifications: Experience in IT project coordination, technical coordination, or IT project management. Working knowledge of enterprise IT infrastructure, applications, networks, servers, cybersecurity, and end-user technology. Strong organizational skills with the ability to manage several concurrent activities and priorities. Strong written and verbal communication skills. Demonstrated ability to coordinate cross-functional technical teams and external vendors. Strong problem-solving, issue-management, and follow-through capabilities. Proficiency with Microsoft 365 tools such as Teams, Excel, PowerPoint, SharePoint, and Outlook. Ability to communicate technical information clearly to both technical and nontechnical stakeholders. Preferred Qualifications: Experience supporting manufacturing, laboratory, or regulated environments. Familiarity with manufacturing IT/OT, MES, laboratory systems, automation, infrastructure, or site technology. Experience working with geographically distributed technical teams. Project management methodology experience or certification such as PMP, CAPM, Agile, or equivalent experience. Experience coordinating infrastructure upgrades, application deployments, remediation activities, or technology lifecycle projects. Key Competencies: Project coordination. Technical aptitude. Organization and prioritization. Stakeholder management. Vendor coordination. Communication. Problem solving. Risk and issue management. Documentation and reporting. Ownership and follow-through. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $57.51hr - $62.51hr Job Overview: The IT Technical Coordinator provides project coordination and operational support for site IT activities, serving as a backup to the IT Site Leader. This role helps coordinate IT projects, infrastructure activities, operational support, vendors, documentation, and cross-functional dependencies to ensure technology initiatives are executed effectively. The ideal candidate combines strong project coordination skills with practical IT knowledge and is comfortable working across multiple projects, technical teams, vendors, and business stakeholders. Key Responsibilities: Coordinate multiple IT projects and site technology initiatives from planning through implementation. Maintain project schedules, milestones, action items, dependencies, risks, and issues. Facilitate project and technical meetings and ensure actions are documented, assigned, and followed through to completion. Coordinate technical activities across infrastructure, networking, applications, cybersecurity, manufacturing technology, and support teams. Assist the IT Site Leader with project execution and base-business activities. Site IT Operations: Assist in support coordination of day-to-day site IT activities and technology-related issues. Work with technical support teams to drive issues toward resolution and communicate status to stakeholders. Coordinate planned IT maintenance, upgrades, deployments, and infrastructure activities. Assist with technology lifecycle, remediation, and modernization initiatives. Stakeholder & Vendor Management: Serve as a coordination point between site IT, business stakeholders, technical teams, engineering, automation, facilities, and external vendors. Coordinate vendor activities, deliverables, schedules, and site access requirements. Escalate risks, resource constraints, and unresolved issues to the appropriate stakeholders. Documentation & Reporting: Maintain project plans, meeting minutes, action trackers, status reports, and technical documentation. Prepare concise project and operational status updates for IT leadership and stakeholders. Maintain organized project documentation in approved collaboration platforms. Track commitments and ensure appropriate follow-up and closure. Required Skills & Qualifications: Experience in IT project coordination, technical coordination, or IT project management. Working knowledge of enterprise IT infrastructure, applications, networks, servers, cybersecurity, and end-user technology. Strong organizational skills with the ability to manage several concurrent activities and priorities. Strong written and verbal communication skills. Demonstrated ability to coordinate cross-functional technical teams and external vendors. Strong problem-solving, issue-management, and follow-through capabilities. Proficiency with Microsoft 365 tools such as Teams, Excel, PowerPoint, SharePoint, and Outlook. Ability to communicate technical information clearly to both technical and nontechnical stakeholders. Preferred Qualifications: Experience supporting manufacturing, laboratory, or regulated environments. Familiarity with manufacturing IT/OT, MES, laboratory systems, automation, infrastructure, or site technology. Experience working with geographically distributed technical teams. Project management methodology experience or certification such as PMP, CAPM, Agile, or equivalent experience. Experience coordinating infrastructure upgrades, application deployments, remediation activities, or technology lifecycle projects. Key Competencies: Project coordination. Technical aptitude. Organization and prioritization. Stakeholder management. Vendor coordination. Communication. Problem solving. Risk and issue management. Documentation and reporting. Ownership and follow-through. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $60.65hr - $65.65hr Job Overview: The principal duties of this position are to serve as a systems analyst for the MMIS team under general supervision by the Bureau Chief of Business Systems Management. The systems analyst is responsible for supporting MMIS operational activities including reporting and analytics, systems support, and testing. Objectives to be Fulfilled by Candidate: Serve as a systems analyst for the MMIS team under general supervision by the Bureau Chief of Business Systems Management, taking responsibility for activities supporting MMIS operational activities including reporting, analytics, systems support, and testing. Serve as a liaison between the business programs and the IT organization to provide technical solutions to meet user needs. Develop, retrieve, and distribute reports and datasets to multiple internal and external stakeholders for purposes of monitoring, reconciliation, and operational processing. Perform operational support activities for the legacy MMIS and subsystems, receive and respond to requests and inquiries from business stakeholders, monitor vendor requests, coordinate between business and technical staff, identify trending issues to escalate to program management as needed, translate business requests into system requirements, and serve as a subject matter expert associated with content, processes, and procedures. Perform complex analysis, design, and testing to meet the needs of the users of MMIS and its subsystems. Review and verify QA and UA results as assigned, and document issues and defects for triage and resolution. Proactively identify risks, issues, and action items leading to possible solutions. Interact with internal and external organizations including vendors, state and federal government agencies, state providers, and other stakeholders. Work collaboratively with the MMIS vendor teams to support SDLC processes as well as client-specific code library changes to COBOL and JCL programs. Follow standard SDLC processes and contribute to ongoing process improvement. Demonstrate strong verbal and written communication skills. Required Skills: 5+ years of Medicaid or healthcare experience, including experience working with Medicaid claims and provider operations concepts. Proficiency in COBOL programming language. 5+ years of experience operating healthcare Mainframe systems for payers as a technical analyst or performing related duties. 3+ years of experience with EDI transactions, including managing companion guides. Experience working with a Medicaid eligibility or enrollment information system in an operations capacity. Understanding of MMIS mainframe capabilities and intricacies. Experience with MVS COBOL, JCL, IDMS/NETWORK, CA-ADS, CHANGEMAN, and SAS. Preferred Skills: Subject Matter Expertise as it relates to MMIS Operations. Proficiency in data analysis tools and techniques, such as SAS, Excel, data visualization tools, and statistical analysis software. Experience providing status reports and other technical or operational reports in a clear and concise manner. Required Education: Bachelor's degree in a technical, business, or healthcare field. 7+ years of equivalent experience in systems analysis or computer systems development/modification may be substituted. Additional Skills/Duties: Self-motivated and able to learn on the job with little guidance. Ability to review job schedules and logs to troubleshoot issues. Experience working in a cross-functional team environment. Superb written and oral communication skills, including the ability to relay complex technical instructions and requests. Ability to communicate effectively with team members, technical teams, key stakeholders, and vendors. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $60.65hr - $65.65hr Job Overview: The principal duties of this position are to serve as a systems analyst for the MMIS team under general supervision by the Bureau Chief of Business Systems Management. The systems analyst is responsible for supporting MMIS operational activities including reporting and analytics, systems support, and testing. Objectives to be Fulfilled by Candidate: Serve as a systems analyst for the MMIS team under general supervision by the Bureau Chief of Business Systems Management, taking responsibility for activities supporting MMIS operational activities including reporting, analytics, systems support, and testing. Serve as a liaison between the business programs and the IT organization to provide technical solutions to meet user needs. Develop, retrieve, and distribute reports and datasets to multiple internal and external stakeholders for purposes of monitoring, reconciliation, and operational processing. Perform operational support activities for the legacy MMIS and subsystems, receive and respond to requests and inquiries from business stakeholders, monitor vendor requests, coordinate between business and technical staff, identify trending issues to escalate to program management as needed, translate business requests into system requirements, and serve as a subject matter expert associated with content, processes, and procedures. Perform complex analysis, design, and testing to meet the needs of the users of MMIS and its subsystems. Review and verify QA and UA results as assigned, and document issues and defects for triage and resolution. Proactively identify risks, issues, and action items leading to possible solutions. Interact with internal and external organizations including vendors, state and federal government agencies, state providers, and other stakeholders. Work collaboratively with the MMIS vendor teams to support SDLC processes as well as client-specific code library changes to COBOL and JCL programs. Follow standard SDLC processes and contribute to ongoing process improvement. Demonstrate strong verbal and written communication skills. Required Skills: 5+ years of Medicaid or healthcare experience, including experience working with Medicaid claims and provider operations concepts. Proficiency in COBOL programming language. 5+ years of experience operating healthcare Mainframe systems for payers as a technical analyst or performing related duties. 3+ years of experience with EDI transactions, including managing companion guides. Experience working with a Medicaid eligibility or enrollment information system in an operations capacity. Understanding of MMIS mainframe capabilities and intricacies. Experience with MVS COBOL, JCL, IDMS/NETWORK, CA-ADS, CHANGEMAN, and SAS. Preferred Skills: Subject Matter Expertise as it relates to MMIS Operations. Proficiency in data analysis tools and techniques, such as SAS, Excel, data visualization tools, and statistical analysis software. Experience providing status reports and other technical or operational reports in a clear and concise manner. Required Education: Bachelor's degree in a technical, business, or healthcare field. 7+ years of equivalent experience in systems analysis or computer systems development/modification may be substituted. Additional Skills/Duties: Self-motivated and able to learn on the job with little guidance. Ability to review job schedules and logs to troubleshoot issues. Experience working in a cross-functional team environment. Superb written and oral communication skills, including the ability to relay complex technical instructions and requests. Ability to communicate effectively with team members, technical teams, key stakeholders, and vendors. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $30.00hr - $35.00hr Job Overview: The candidate will leverage their technical expertise to manage academic labs and provide smart classroom support to the community of students and educators. Candidates must interview and work on site. Local candidates are strongly preferred. Key Responsibilities: Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training is provided on the proprietary software suite. Security & Compliance: Maintain the integrity of the technology environment by adhering to IT Security Standards and organizational policies. Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos. Strategic Objectives: User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community. Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Requirements: Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware and software issues. Communication Skills: The ability to translate technical language into helpful instructions for non-technical users. Organization: Ability to keep records updated and projects on schedule. Adaptability: A team player ready to handle varied duties to keep the department running smoothly. Requirements & Qualifications: Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). Technical Proficiency: Hands-on experience troubleshooting Windows and MacOS environments and common hardware (desktops and laptops). Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx). Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills: Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift and move computer equipment (up to 30 lbs). Ability to navigate classroom environments to perform installations. Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $30.00hr - $35.00hr Job Overview: The candidate will leverage their technical expertise to manage academic labs and provide smart classroom support to the community of students and educators. Candidates must interview and work on site. Local candidates are strongly preferred. Key Responsibilities: Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training is provided on the proprietary software suite. Security & Compliance: Maintain the integrity of the technology environment by adhering to IT Security Standards and organizational policies. Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos. Strategic Objectives: User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community. Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Requirements: Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware and software issues. Communication Skills: The ability to translate technical language into helpful instructions for non-technical users. Organization: Ability to keep records updated and projects on schedule. Adaptability: A team player ready to handle varied duties to keep the department running smoothly. Requirements & Qualifications: Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). Technical Proficiency: Hands-on experience troubleshooting Windows and MacOS environments and common hardware (desktops and laptops). Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx). Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills: Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift and move computer equipment (up to 30 lbs). Ability to navigate classroom environments to perform installations. Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $32.00hr - $37.00hr Job Overview: The Telecommunications Engineer is responsible for planning, deploying, configuring, maintaining, and monitoring the corporate telephony system, largely based on the Microsoft Teams ecosystem. The role provides technology and process expertise in the application of new and existing technologies to deliver a great customer experience, including meetings, VoIP, and related telecom functions. The work is onsite in an industrial manufacturing environment, requiring solid technical skills, analytical thinking, as well as strong interpersonal and communication skills. KEY RESPONSIBILITIES: Work from home is not an option for this position. The candidate will be supporting two facilities on the south side of Lake Michigan. Requirements for technologies that the candidate will support: Support administration and 24x7 delivery of telecom services in an enterprise-scale environment. Manage break/fix work and customer requests related to telephone services, including equipment deployment and servicing. Handle face-to-face customer communications. Support VoIP phones and analog phones. Support Microsoft Teams calling and meetings. Utilize knowledge of PC microphones and speakers. Apply basic Excel knowledge for daily tracking spreadsheets. Experience with deploying, administering, and troubleshooting VoIP telephony infrastructure, analog or digital circuits and related hardware, and telecom-related products such as audio/videoconferencing and voicemail (skills will be developed within the first 6 months). Utilize Teams and AudioCodes platforms. Apply basic networking knowledge, such as terminating Cat 5 and Cat 6 cabling. Support cellular coverage solutions (Wilson Cellular Boosters). Assist with Microsoft Endpoint and Office 365 management, as capacity allows. Evaluate security posture and identify process improvements. Troubleshoot infrastructure wiring (ethernet, copper, and fiber) and telecom equipment (gateways, routers, circuits). Provide localized support of wired and wireless data networks (smart hands). Manage telecom-related projects. EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES: Minimum Requirements: Information Systems, Computer Engineering, or equivalent IT support experience. Understanding of Microsoft Office 365 and Teams administration. Familiarity with servicing and deploying enterprise telephony networks and infrastructure (network/telephony equipment and cabling). Demonstrated strong analytical, problem-solving, and IT troubleshooting skills, along with a desire to learn new concepts. Experience with IT end-user support demonstrating excellent customer service. Highly self-motivated, flexible, organized, and timely in completing assignments. Passion for working in a team-oriented, collaborative environment where change is constant. Experience working with various desktop, mobile, and server operating systems platforms. Experience administering MS Teams or Cisco-based telephony and A/V conferencing. Working knowledge of wired and wireless networking and troubleshooting methods. Experience supporting PCs and mobile devices. Experience leading cross-functional projects (preparing project plans to communicate and track execution). Experience with legacy and SIP telephony products is a plus. WORK ENVIRONMENT / PHYSICAL REQUIREMENTS: Ability to work safely in a dynamic, heavy industry environment. On-site work at Gary, Indiana locations. Due to nature of job The candidate must have Ability to drive, walk, and carry boxes, phones, and phone equipment. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $32.00hr - $37.00hr Job Overview: The Telecommunications Engineer is responsible for planning, deploying, configuring, maintaining, and monitoring the corporate telephony system, largely based on the Microsoft Teams ecosystem. The role provides technology and process expertise in the application of new and existing technologies to deliver a great customer experience, including meetings, VoIP, and related telecom functions. The work is onsite in an industrial manufacturing environment, requiring solid technical skills, analytical thinking, as well as strong interpersonal and communication skills. KEY RESPONSIBILITIES: Work from home is not an option for this position. The candidate will be supporting two facilities on the south side of Lake Michigan. Requirements for technologies that the candidate will support: Support administration and 24x7 delivery of telecom services in an enterprise-scale environment. Manage break/fix work and customer requests related to telephone services, including equipment deployment and servicing. Handle face-to-face customer communications. Support VoIP phones and analog phones. Support Microsoft Teams calling and meetings. Utilize knowledge of PC microphones and speakers. Apply basic Excel knowledge for daily tracking spreadsheets. Experience with deploying, administering, and troubleshooting VoIP telephony infrastructure, analog or digital circuits and related hardware, and telecom-related products such as audio/videoconferencing and voicemail (skills will be developed within the first 6 months). Utilize Teams and AudioCodes platforms. Apply basic networking knowledge, such as terminating Cat 5 and Cat 6 cabling. Support cellular coverage solutions (Wilson Cellular Boosters). Assist with Microsoft Endpoint and Office 365 management, as capacity allows. Evaluate security posture and identify process improvements. Troubleshoot infrastructure wiring (ethernet, copper, and fiber) and telecom equipment (gateways, routers, circuits). Provide localized support of wired and wireless data networks (smart hands). Manage telecom-related projects. EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES: Minimum Requirements: Information Systems, Computer Engineering, or equivalent IT support experience. Understanding of Microsoft Office 365 and Teams administration. Familiarity with servicing and deploying enterprise telephony networks and infrastructure (network/telephony equipment and cabling). Demonstrated strong analytical, problem-solving, and IT troubleshooting skills, along with a desire to learn new concepts. Experience with IT end-user support demonstrating excellent customer service. Highly self-motivated, flexible, organized, and timely in completing assignments. Passion for working in a team-oriented, collaborative environment where change is constant. Experience working with various desktop, mobile, and server operating systems platforms. Experience administering MS Teams or Cisco-based telephony and A/V conferencing. Working knowledge of wired and wireless networking and troubleshooting methods. Experience supporting PCs and mobile devices. Experience leading cross-functional projects (preparing project plans to communicate and track execution). Experience with legacy and SIP telephony products is a plus. WORK ENVIRONMENT / PHYSICAL REQUIREMENTS: Ability to work safely in a dynamic, heavy industry environment. On-site work at Gary, Indiana locations. Due to nature of job The candidate must have Ability to drive, walk, and carry boxes, phones, and phone equipment. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $55.00hr - $60.00hr Job Overview: The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners. Provider Relationship and Navigation (25%): Serve as the healthcare organization's provider experience champion. Creatively problem-solve process blockers and friction points in response to provider feedback. Create a provider "playbook" that synthesizes process and navigation guidance. External Partner Coordination (20%): Serve as the liaison between internal partners to ensure a smooth handover for providers. Communicate process improvement recommendations to partners. Occasionally attend partner meetings. Provider Journey Analysis (20%): Map and regularly update the provider journey in detail and publish an illustrative workflow. Regularly identify collaboration or provider service gaps. Continuous Improvement (15%): Identify opportunities for process improvement. Implement process improvements. Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process. Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices. Data, Metrics, and Reporting (15%): Establish a provider experience information housing and reporting mechanism. Deliver reports and presentations regarding provider experience. Support development of evaluation measures. Compile data and support reporting for leadership, governing bodies, and rural health partners. Initiative Support (5%): Support data needs of the initiative. Support communication needs of the initiative. Support presentation needs of the initiative. Support provider experience activities across other initiative areas. Knowledge, Skills, and Abilities: Thorough knowledge of process and quality improvement principles. Strong understanding of rural health systems, digital health challenges, and community resource landscapes. Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps. Ability to communicate effectively with clinical audiences, both verbally and in writing. Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices. Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs. Strong communication skills with a focus on impact and experience convening diverse stakeholders. Ability to recommend and implement responses to moderately complex program or regulatory issues. Ability to travel regularly across rural North Carolina. Minimum Education and Experience: Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience. 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming. Demonstrated process mapping and process improvement abilities. Demonstrated liaising and customer service skills. Experience with interfacing with healthcare providers. Familiarity with rural health challenges and resources in North Carolina preferred. Familiarity with federal and/or state contracts and grants. Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience. Description: Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards. Conduct user research, interviews, and usability testing to gather insights and improve design decisions. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions. Ensuring consistency in branding and design elements across all user touchpoints. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $55.00hr - $60.00hr Job Overview: The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners. Provider Relationship and Navigation (25%): Serve as the healthcare organization's provider experience champion. Creatively problem-solve process blockers and friction points in response to provider feedback. Create a provider "playbook" that synthesizes process and navigation guidance. External Partner Coordination (20%): Serve as the liaison between internal partners to ensure a smooth handover for providers. Communicate process improvement recommendations to partners. Occasionally attend partner meetings. Provider Journey Analysis (20%): Map and regularly update the provider journey in detail and publish an illustrative workflow. Regularly identify collaboration or provider service gaps. Continuous Improvement (15%): Identify opportunities for process improvement. Implement process improvements. Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process. Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices. Data, Metrics, and Reporting (15%): Establish a provider experience information housing and reporting mechanism. Deliver reports and presentations regarding provider experience. Support development of evaluation measures. Compile data and support reporting for leadership, governing bodies, and rural health partners. Initiative Support (5%): Support data needs of the initiative. Support communication needs of the initiative. Support presentation needs of the initiative. Support provider experience activities across other initiative areas. Knowledge, Skills, and Abilities: Thorough knowledge of process and quality improvement principles. Strong understanding of rural health systems, digital health challenges, and community resource landscapes. Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps. Ability to communicate effectively with clinical audiences, both verbally and in writing. Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices. Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs. Strong communication skills with a focus on impact and experience convening diverse stakeholders. Ability to recommend and implement responses to moderately complex program or regulatory issues. Ability to travel regularly across rural North Carolina. Minimum Education and Experience: Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience. 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming. Demonstrated process mapping and process improvement abilities. Demonstrated liaising and customer service skills. Experience with interfacing with healthcare providers. Familiarity with rural health challenges and resources in North Carolina preferred. Familiarity with federal and/or state contracts and grants. Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience. Description: Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards. Conduct user research, interviews, and usability testing to gather insights and improve design decisions. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions. Ensuring consistency in branding and design elements across all user touchpoints. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $50.00hr - $55.00hr Job Overview: The mission is to protect, provide for, and progress the software and systems behind all of the organization's services with an ever-watchful eye on their availability, latency, performance, integration, and capacity to ensure the ultimate customer experience. Requirements: Must possess strong documentation and communication skills. Demonstrate working knowledge of automation principles. Intermediate understanding of core technical concepts. Hands-on intermediate knowledge of primary skills and subjects, with advanced proficiency in at least one discipline: ITIL/ITSM Principles and Practice; Software Development Lifecycle (SDLC); Infrastructure (Unix, Windows, Mainframe) Administration; Network Architecture (Layer 1 to Layer 3); Middleware & Runtime Environments (such as J2EE/.NET/etc); Load balancers and application firewalls (WAFs); Logging and Monitoring methods, standards and tools; DevOps Concepts & Tooling; Resiliency, High Availability & Business Continuity Planning/Management; Caching Concepts & Content Delivery Networks; Configuration Management (& Infrastructure as Code); Cloud Concepts, Architecture and Platform as a Service (PaaS) Concepts. Advanced understanding of Role Based Access Controls (RBAC) and Access Management (SAML, LTPA, SSO, OAuth). Self-driven with the ability to execute necessary tasks and duties independently. Strong analytical and critical thinking skills. Advanced knowledge of Internet architecture and project delivery. Intermediate knowledge of network troubleshooting. Foundational knowledge of cryptographic services (HSMs/Certificates). Mindset and Behavior Guidelines: Sense of urgency. Customer-focused mindset with a deep understanding of key customer journeys and user experience. Effective communication across all technical and managerial levels. Curiosity and a drive for continuous learning and continuous improvement. Ability to coach and mentor team members. Willingness to embrace risk and seek simplicity. Dedication to knowledge sharing and technical writing. Strong multi-tasking abilities and comfort handling difficult conversations. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $50.00hr - $55.00hr Job Overview: The mission is to protect, provide for, and progress the software and systems behind all of the organization's services with an ever-watchful eye on their availability, latency, performance, integration, and capacity to ensure the ultimate customer experience. Requirements: Must possess strong documentation and communication skills. Demonstrate working knowledge of automation principles. Intermediate understanding of core technical concepts. Hands-on intermediate knowledge of primary skills and subjects, with advanced proficiency in at least one discipline: ITIL/ITSM Principles and Practice; Software Development Lifecycle (SDLC); Infrastructure (Unix, Windows, Mainframe) Administration; Network Architecture (Layer 1 to Layer 3); Middleware & Runtime Environments (such as J2EE/.NET/etc); Load balancers and application firewalls (WAFs); Logging and Monitoring methods, standards and tools; DevOps Concepts & Tooling; Resiliency, High Availability & Business Continuity Planning/Management; Caching Concepts & Content Delivery Networks; Configuration Management (& Infrastructure as Code); Cloud Concepts, Architecture and Platform as a Service (PaaS) Concepts. Advanced understanding of Role Based Access Controls (RBAC) and Access Management (SAML, LTPA, SSO, OAuth). Self-driven with the ability to execute necessary tasks and duties independently. Strong analytical and critical thinking skills. Advanced knowledge of Internet architecture and project delivery. Intermediate knowledge of network troubleshooting. Foundational knowledge of cryptographic services (HSMs/Certificates). Mindset and Behavior Guidelines: Sense of urgency. Customer-focused mindset with a deep understanding of key customer journeys and user experience. Effective communication across all technical and managerial levels. Curiosity and a drive for continuous learning and continuous improvement. Ability to coach and mentor team members. Willingness to embrace risk and seek simplicity. Dedication to knowledge sharing and technical writing. Strong multi-tasking abilities and comfort handling difficult conversations. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $55.00hr - $60.00hr Job Overview: Provide L1/L2 production support within an enterprise SAP AMS environment. Manage assigned incidents, service requests, problems, and operational tasks through resolution or structured escalation. Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking, and closure. Provide clear, concise, complete, and timely communication to business users and technical stakeholders. Participate in shift handovers, operational reviews, CAB activities, and major-incident calls as applicable. Maintain runbooks, knowledge articles, known-error records, and support documentation. Support planned activities, releases, hypercare, month-end processing, and disaster-recovery events as rostered. Follow approved access-control, production-change, Firefighter, and segregation-of-duties procedures. Identify recurring issues and recommend automation, incident-reduction, and process-improvement opportunities. Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams, and external service providers where necessary. Work in a shift-based production-support environment, including on-call support where required. The SAP Integration/BTP Support Consultant will provide L1/L2 operational support for integrations connecting SAP applications with internal, external, and plant systems. The role will cover interface monitoring, failure analysis, reprocessing, and coordination with application and middleware teams. Key Responsibilities: Monitor integration flows, APIs, IDocs, message queues, and scheduled interface jobs. Support SAP BTP Integration Suite or SAP Cloud Integration operational activities. Triage incidents and determine whether failures originate in SAP applications, middleware, source or target systems, data or mapping, or network/infrastructure. Analyze payloads, message statuses, application logs, interface traces, and error records. Reprocess failed IDocs and integration messages after resolving eligible data or operational issues. Investigate B2B, EDI, API, and batch-based interface failures. Coordinate with application, middleware, infrastructure, network, and external-provider teams. Conduct root-cause analysis for recurring interface failures. Recommend improvements to monitoring, alerting, retry mechanisms, and operational recovery. Validate integration fixes in non-production environments. Support regression testing following technical or functional corrections. Prepare structured technical handovers containing logs, timestamps, message IDs, payload references, reproduction steps, and analysis. Escalate new-interface development, major mapping changes, and integration redesign to the appropriate development team. Maintain interface inventories, ownership matrices, runbooks, and recovery procedures. Required Skills and Experience: Hands-on experience with SAP BTP Integration Suite or SAP Cloud Integration. Experience with APIs, IDocs, XML/JSON payloads, and message monitoring. Knowledge of Apigee, EDI/B2B, or comparable integration technologies is desirable. Ability to analyze integration logs and diagnose cross-system failures. Understanding of SAP functional processes and interface dependencies. Experience with ITSM, incident management, root-cause analysis (RCA), and production change processes. Strong technical documentation and coordination skills. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $55.00hr - $60.00hr Job Overview: Provide L1/L2 production support within an enterprise SAP AMS environment. Manage assigned incidents, service requests, problems, and operational tasks through resolution or structured escalation. Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking, and closure. Provide clear, concise, complete, and timely communication to business users and technical stakeholders. Participate in shift handovers, operational reviews, CAB activities, and major-incident calls as applicable. Maintain runbooks, knowledge articles, known-error records, and support documentation. Support planned activities, releases, hypercare, month-end processing, and disaster-recovery events as rostered. Follow approved access-control, production-change, Firefighter, and segregation-of-duties procedures. Identify recurring issues and recommend automation, incident-reduction, and process-improvement opportunities. Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams, and external service providers where necessary. Work in a shift-based production-support environment, including on-call support where required. The SAP Integration/BTP Support Consultant will provide L1/L2 operational support for integrations connecting SAP applications with internal, external, and plant systems. The role will cover interface monitoring, failure analysis, reprocessing, and coordination with application and middleware teams. Key Responsibilities: Monitor integration flows, APIs, IDocs, message queues, and scheduled interface jobs. Support SAP BTP Integration Suite or SAP Cloud Integration operational activities. Triage incidents and determine whether failures originate in SAP applications, middleware, source or target systems, data or mapping, or network/infrastructure. Analyze payloads, message statuses, application logs, interface traces, and error records. Reprocess failed IDocs and integration messages after resolving eligible data or operational issues. Investigate B2B, EDI, API, and batch-based interface failures. Coordinate with application, middleware, infrastructure, network, and external-provider teams. Conduct root-cause analysis for recurring interface failures. Recommend improvements to monitoring, alerting, retry mechanisms, and operational recovery. Validate integration fixes in non-production environments. Support regression testing following technical or functional corrections. Prepare structured technical handovers containing logs, timestamps, message IDs, payload references, reproduction steps, and analysis. Escalate new-interface development, major mapping changes, and integration redesign to the appropriate development team. Maintain interface inventories, ownership matrices, runbooks, and recovery procedures. Required Skills and Experience: Hands-on experience with SAP BTP Integration Suite or SAP Cloud Integration. Experience with APIs, IDocs, XML/JSON payloads, and message monitoring. Knowledge of Apigee, EDI/B2B, or comparable integration technologies is desirable. Ability to analyze integration logs and diagnose cross-system failures. Understanding of SAP functional processes and interface dependencies. Experience with ITSM, incident management, root-cause analysis (RCA), and production change processes. Strong technical documentation and coordination skills. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job Description Position Summary: Sapient Logic is seeking a Systems Software Engineer to support a Government mission customer in Charleston, SC or Reston, VA. This full-time, on-site role requires strong systems programming and database engineering expertise. The engineer will analyze and modify database engine internals, network protocols, and core services to support secure mission applications and integrations. Responsibilities: Develop, maintain, test, and deploy secure, scalable applications and services using C, C++, Rust, Go, Java, Python, or Node.js. Apply systems programming principles, particularly in C, C++, and Rust, to develop performant and reliable software components. Develop software supporting process creation, monitoring, control, and inter-process communication. Build concurrent and multithreaded applications using appropriate synchronization, signal handling, memory management, and resource-control techniques. Design, implement, and troubleshoot networked applications using sockets, client-server architectures, and applicable network protocols. Analyze database engine source code, communication protocols, request and response formats, serialization, and packet layouts to support development and integration. Trace requests through database engine code to identify processing logic, integration points, and the effects of proposed modifications. Develop relational data-storage solutions using Structured Query Language (SQL), including data modeling, query development, performance tuning, and access control. Develop and integrate graph database solutions supporting relationship-based data modeling, analysis, and retrieval. Work across relational databases, graph databases, object storage, and search/indexing engines, including technologies such as PostgreSQL, Redis, RxDB, Neo4j, Amazon S3, and Elasticsearch. Refactor and modernize existing services, including transitioning functionality from Python to other implementation languages where appropriate. Develop and maintain Infrastructure as Code (IaC) to provision, configure, and manage infrastructure through repeatable, version-controlled workflows. Deploy, monitor, and troubleshoot cloud-hosted software, including dependencies on compute, storage, networking, identity, and security services. Integrate applications with identity providers to support authentication, authorization, federation, single sign-on, and identity-aware access control. Implement OpenID Connect (OIDC) integrations, including token validation, claims processing, client registration, redirect flows, session management, and secure API access. Incorporate Zero Trust Architecture principles into software designs, including interactions among policy decision, administration, information, and enforcement components. Collaborate with cybersecurity, infrastructure, data, and mission stakeholders to integrate security controls, cryptographic protections, logging, monitoring, and auditability throughout the software development lifecycle. Produce and maintain software designs, interface specifications, deployment procedures, configuration baselines, security implementation details, and operational support materials. Required Qualifications: Bachelor's degree in a quantitative field such as engineering or mathematics is required. Relevant fields include Electrical Engineering, Computer Engineering, Computer Science, Information Technology, and Information Systems. 10 years of professional software engineering experience (typical). Prior experience supporting the Intelligence Community. Experience applying programming concepts in a professional or academic setting. Experience applying modern software development methodologies, such as Agile, DevOps, or DevSecOps, in a professional or academic setting. Hands-on systems programming experience in one or more of C, C++, or Rust, with the ability to work across additional languages and runtimes as needed. Experience with operating-system interfaces, process management, inter-process communication, concurrency, and multithreaded application development. Understanding of synchronization primitives, signal handling, memory management, and resource management. Experience developing or troubleshooting socket-based applications and client-server communications. Experience with database engine internals, network protocol development, or comparable source-code and low-level systems analysis. Ability to navigate unfamiliar source code, trace execution and data flows, and assess how changes affect performance, interoperability, concurrency, and security. Experience with relational database design, SQL, query optimization, and database access controls. Understanding of graph database concepts and their application to relationship-based data. Experience developing infrastructure automation and deploying or supporting software in cloud environments. Experience integrating applications with identity services using OIDC and applying authentication and authorization controls. Understanding of Zero Trust Architecture concepts, including Policy Decision Points (PDPs), Policy Administration Points (PAPs), Policy Information Points (PIPs), and Policy Enforcement Points (PEPs). Strong troubleshooting, technical documentation, and collaboration skills. Agile Developer certification or Certified Scrum Developer certification. CompTIA Security+ or higher-level cybersecurity certification. Active DoD Top Secret/Sensitive Compartmented Information (TS/SCI) Clearance with the ability to obtain a Counterintelligence (CI) Polygraph is required. U.S. Citizenship is required. Candidates who meet the qualifications above do not need experience with every technology listed under desired qualifications. Depth in systems programming and database engineering, paired with the ability to learn adjacent technologies, is what matters most. Desired Qualifications: Advanced education: Master's degree in a quantitative field such as engineering or mathematics. Relevant fields include Electrical Engineering, Computer Engineering, Computer Science, Information Technology, and Information Systems. Database engineering: Experience with PostgreSQL and Neo4j, including database design, administration, performance optimization, and application integration. Protocol engineering: Experience interpreting packet captures, working with binary message formats, developing protocol parsers, or modifying database clients, drivers, extensions, or engine code. Infrastructure automation: Experience using Terraform and Ansible for cloud infrastructure provisioning, configuration management, and application deployment. Cloud and platform engineering: Experience deploying and maintaining applications and infrastructure in Amazon Web Services (AWS), including AWS GovCloud, Kubernetes, Red Hat OpenShift, and environments subject to Department of Defense Impact Level 5 requirements. Identity platforms: Experience with PingFederate, Keycloak, Radiant Logic, SailPoint, Secret Server, or Okta; experience migrating identity providers and adapting application code is especially useful. Public Key Infrastructure (PKI): Experience implementing certificate lifecycle management, key management, certificate validation, and cryptographic service integrations. Cryptographic interfaces: Experience using PKCS to integrate applications with cryptographic tokens, Hardware Security Modules (HSMs), or other secure key-storage mechanisms. Modern cryptography: Experience implementing, evaluating, or integrating cryptographic algorithms, including Module-Lattice-Based Key-Encapsulation Mechanism (ML-KEM). Data protection and service integration: Experience with Trusted Data Format (TDF), Go-based security services, enterprise service integration, or serialization technologies such as Protocol Buffers. Job Type: Full-time Benefits:401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance Schedule: 8-hour shift Monday to Friday Day shift Ability to work additional hours as needed to support mission requirements Work Location: On-site - Charleston, SC or Reston, VA (Washington, DC metro) Security Clearance: Active TS/SCI clearance required Salary: $160,000-$215,000
11/14/2026
Full time
Job Description Position Summary: Sapient Logic is seeking a Systems Software Engineer to support a Government mission customer in Charleston, SC or Reston, VA. This full-time, on-site role requires strong systems programming and database engineering expertise. The engineer will analyze and modify database engine internals, network protocols, and core services to support secure mission applications and integrations. Responsibilities: Develop, maintain, test, and deploy secure, scalable applications and services using C, C++, Rust, Go, Java, Python, or Node.js. Apply systems programming principles, particularly in C, C++, and Rust, to develop performant and reliable software components. Develop software supporting process creation, monitoring, control, and inter-process communication. Build concurrent and multithreaded applications using appropriate synchronization, signal handling, memory management, and resource-control techniques. Design, implement, and troubleshoot networked applications using sockets, client-server architectures, and applicable network protocols. Analyze database engine source code, communication protocols, request and response formats, serialization, and packet layouts to support development and integration. Trace requests through database engine code to identify processing logic, integration points, and the effects of proposed modifications. Develop relational data-storage solutions using Structured Query Language (SQL), including data modeling, query development, performance tuning, and access control. Develop and integrate graph database solutions supporting relationship-based data modeling, analysis, and retrieval. Work across relational databases, graph databases, object storage, and search/indexing engines, including technologies such as PostgreSQL, Redis, RxDB, Neo4j, Amazon S3, and Elasticsearch. Refactor and modernize existing services, including transitioning functionality from Python to other implementation languages where appropriate. Develop and maintain Infrastructure as Code (IaC) to provision, configure, and manage infrastructure through repeatable, version-controlled workflows. Deploy, monitor, and troubleshoot cloud-hosted software, including dependencies on compute, storage, networking, identity, and security services. Integrate applications with identity providers to support authentication, authorization, federation, single sign-on, and identity-aware access control. Implement OpenID Connect (OIDC) integrations, including token validation, claims processing, client registration, redirect flows, session management, and secure API access. Incorporate Zero Trust Architecture principles into software designs, including interactions among policy decision, administration, information, and enforcement components. Collaborate with cybersecurity, infrastructure, data, and mission stakeholders to integrate security controls, cryptographic protections, logging, monitoring, and auditability throughout the software development lifecycle. Produce and maintain software designs, interface specifications, deployment procedures, configuration baselines, security implementation details, and operational support materials. Required Qualifications: Bachelor's degree in a quantitative field such as engineering or mathematics is required. Relevant fields include Electrical Engineering, Computer Engineering, Computer Science, Information Technology, and Information Systems. 10 years of professional software engineering experience (typical). Prior experience supporting the Intelligence Community. Experience applying programming concepts in a professional or academic setting. Experience applying modern software development methodologies, such as Agile, DevOps, or DevSecOps, in a professional or academic setting. Hands-on systems programming experience in one or more of C, C++, or Rust, with the ability to work across additional languages and runtimes as needed. Experience with operating-system interfaces, process management, inter-process communication, concurrency, and multithreaded application development. Understanding of synchronization primitives, signal handling, memory management, and resource management. Experience developing or troubleshooting socket-based applications and client-server communications. Experience with database engine internals, network protocol development, or comparable source-code and low-level systems analysis. Ability to navigate unfamiliar source code, trace execution and data flows, and assess how changes affect performance, interoperability, concurrency, and security. Experience with relational database design, SQL, query optimization, and database access controls. Understanding of graph database concepts and their application to relationship-based data. Experience developing infrastructure automation and deploying or supporting software in cloud environments. Experience integrating applications with identity services using OIDC and applying authentication and authorization controls. Understanding of Zero Trust Architecture concepts, including Policy Decision Points (PDPs), Policy Administration Points (PAPs), Policy Information Points (PIPs), and Policy Enforcement Points (PEPs). Strong troubleshooting, technical documentation, and collaboration skills. Agile Developer certification or Certified Scrum Developer certification. CompTIA Security+ or higher-level cybersecurity certification. Active DoD Top Secret/Sensitive Compartmented Information (TS/SCI) Clearance with the ability to obtain a Counterintelligence (CI) Polygraph is required. U.S. Citizenship is required. Candidates who meet the qualifications above do not need experience with every technology listed under desired qualifications. Depth in systems programming and database engineering, paired with the ability to learn adjacent technologies, is what matters most. Desired Qualifications: Advanced education: Master's degree in a quantitative field such as engineering or mathematics. Relevant fields include Electrical Engineering, Computer Engineering, Computer Science, Information Technology, and Information Systems. Database engineering: Experience with PostgreSQL and Neo4j, including database design, administration, performance optimization, and application integration. Protocol engineering: Experience interpreting packet captures, working with binary message formats, developing protocol parsers, or modifying database clients, drivers, extensions, or engine code. Infrastructure automation: Experience using Terraform and Ansible for cloud infrastructure provisioning, configuration management, and application deployment. Cloud and platform engineering: Experience deploying and maintaining applications and infrastructure in Amazon Web Services (AWS), including AWS GovCloud, Kubernetes, Red Hat OpenShift, and environments subject to Department of Defense Impact Level 5 requirements. Identity platforms: Experience with PingFederate, Keycloak, Radiant Logic, SailPoint, Secret Server, or Okta; experience migrating identity providers and adapting application code is especially useful. Public Key Infrastructure (PKI): Experience implementing certificate lifecycle management, key management, certificate validation, and cryptographic service integrations. Cryptographic interfaces: Experience using PKCS to integrate applications with cryptographic tokens, Hardware Security Modules (HSMs), or other secure key-storage mechanisms. Modern cryptography: Experience implementing, evaluating, or integrating cryptographic algorithms, including Module-Lattice-Based Key-Encapsulation Mechanism (ML-KEM). Data protection and service integration: Experience with Trusted Data Format (TDF), Go-based security services, enterprise service integration, or serialization technologies such as Protocol Buffers. Job Type: Full-time Benefits:401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance Schedule: 8-hour shift Monday to Friday Day shift Ability to work additional hours as needed to support mission requirements Work Location: On-site - Charleston, SC or Reston, VA (Washington, DC metro) Security Clearance: Active TS/SCI clearance required Salary: $160,000-$215,000
Pay Range: $95.00hr - $100.00hr Job Overview: The organization is modernizing how employees communicate and collaborate. Over the next months, company-wide chat will move from Zoom Team Chat to Slack Enterprise, and content will be migrated from Box to Microsoft SharePoint and OneDrive. These programs touch every employee, every function, and external partners. The Technical Program Manager will lead these programs end to end, focusing on building alignment across senior stakeholders, working closely with Legal, Security, and Records Management, and driving organizational adoption. The ideal candidate has led large, cross-functional technology programs, understands organizational change management, and can quickly adapt to the technical landscape. Responsibilities: Own the end-to-end plan for the Slack implementation and Box-to-SharePoint migration, including scope, schedule, dependencies, risks, and budget. Design phased rollout and migration waves that balance business priorities, technical readiness, and organizational capacity for change. Coordinate internal teams, vendors, and professional services partners, holding all parties accountable to commitments. Plan and manage coexistence periods, cutover, decommissioning of legacy platforms, and post-go-live hypercare. Establish and run program governance, including a Steering Committee, decision log, and clear escalation paths. Build strong working relationships with business leaders across functions and regions, understanding their workflows and constraints. Partner early and continuously with Legal, Information Security, Privacy, Records Management, and Compliance on retention, legal hold, eDiscovery, external sharing, and data handling requirements. Prepare clear, concise executive communications and status reporting, including candid assessments of risk. Navigate resistance and competing priorities with diplomacy, distinguishing valid constraints from preference. Develop and execute a change management strategy covering audience analysis, communications, training, and support. Build and lead a Champions Network that drives peer-to-peer adoption and provides feedback to the program team. Partner with Communications and Learning teams to deliver messaging and training tailored to different audiences, from executives to frontline employees. Define clear guidance on how collaboration tools fit together (for example, when to use Slack versus Microsoft Teams, or SharePoint versus OneDrive). Define and track adoption metrics, and adjust the approach based on data and user feedback. Work with platform engineers and architects on solution design, including information architecture, permissions mapping, integrations, and identity and access requirements. Understand migration tooling, data volumes, and content complexity well enough to identify risks and make informed trade-offs. Drive standards for platform governance, such as channel naming, app and integration approval, site provisioning, and guest access. Requirements: 7+ years of program or project management experience, including leading large, cross-functional technology initiatives that affected a broad employee population (for example, ERP, infrastructure, end-user computing, or enterprise application rollouts). Demonstrated experience leading change management and driving user adoption, not just technical delivery. Track record of managing senior stakeholders, building governance structures, and influencing without direct authority. Experience working with Legal, Security, or Compliance teams on technology programs with regulatory or data governance requirements. Strong written and verbal communication skills, including the ability to tailor messages for executive and general employee audiences. Comfort with ambiguity and the ability to learn new platforms quickly. PMP, PgMP, or equivalent certification. Preferred: Experience with enterprise collaboration platforms such as Slack, Microsoft 365, SharePoint, Teams, Box, or Zoom. Experience with content or data migrations, including permissions and records retention considerations. Experience in a regulated industry such as medical devices, healthcare, life sciences, or financial services. Familiarity with change management frameworks such as Prosci ADKAR. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $95.00hr - $100.00hr Job Overview: The organization is modernizing how employees communicate and collaborate. Over the next months, company-wide chat will move from Zoom Team Chat to Slack Enterprise, and content will be migrated from Box to Microsoft SharePoint and OneDrive. These programs touch every employee, every function, and external partners. The Technical Program Manager will lead these programs end to end, focusing on building alignment across senior stakeholders, working closely with Legal, Security, and Records Management, and driving organizational adoption. The ideal candidate has led large, cross-functional technology programs, understands organizational change management, and can quickly adapt to the technical landscape. Responsibilities: Own the end-to-end plan for the Slack implementation and Box-to-SharePoint migration, including scope, schedule, dependencies, risks, and budget. Design phased rollout and migration waves that balance business priorities, technical readiness, and organizational capacity for change. Coordinate internal teams, vendors, and professional services partners, holding all parties accountable to commitments. Plan and manage coexistence periods, cutover, decommissioning of legacy platforms, and post-go-live hypercare. Establish and run program governance, including a Steering Committee, decision log, and clear escalation paths. Build strong working relationships with business leaders across functions and regions, understanding their workflows and constraints. Partner early and continuously with Legal, Information Security, Privacy, Records Management, and Compliance on retention, legal hold, eDiscovery, external sharing, and data handling requirements. Prepare clear, concise executive communications and status reporting, including candid assessments of risk. Navigate resistance and competing priorities with diplomacy, distinguishing valid constraints from preference. Develop and execute a change management strategy covering audience analysis, communications, training, and support. Build and lead a Champions Network that drives peer-to-peer adoption and provides feedback to the program team. Partner with Communications and Learning teams to deliver messaging and training tailored to different audiences, from executives to frontline employees. Define clear guidance on how collaboration tools fit together (for example, when to use Slack versus Microsoft Teams, or SharePoint versus OneDrive). Define and track adoption metrics, and adjust the approach based on data and user feedback. Work with platform engineers and architects on solution design, including information architecture, permissions mapping, integrations, and identity and access requirements. Understand migration tooling, data volumes, and content complexity well enough to identify risks and make informed trade-offs. Drive standards for platform governance, such as channel naming, app and integration approval, site provisioning, and guest access. Requirements: 7+ years of program or project management experience, including leading large, cross-functional technology initiatives that affected a broad employee population (for example, ERP, infrastructure, end-user computing, or enterprise application rollouts). Demonstrated experience leading change management and driving user adoption, not just technical delivery. Track record of managing senior stakeholders, building governance structures, and influencing without direct authority. Experience working with Legal, Security, or Compliance teams on technology programs with regulatory or data governance requirements. Strong written and verbal communication skills, including the ability to tailor messages for executive and general employee audiences. Comfort with ambiguity and the ability to learn new platforms quickly. PMP, PgMP, or equivalent certification. Preferred: Experience with enterprise collaboration platforms such as Slack, Microsoft 365, SharePoint, Teams, Box, or Zoom. Experience with content or data migrations, including permissions and records retention considerations. Experience in a regulated industry such as medical devices, healthcare, life sciences, or financial services. Familiarity with change management frameworks such as Prosci ADKAR. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job Description Network Security Engineer - Senior Cisco Identity Services Engine (ISE) Engineer Location: Washington, DC (Onsite) Type: Full-Time Required Experience 10-15 years of Network/Security Engineering experience. Strong hands-on experience with Cisco ISE 3.x in large enterprise environments. Experience with Cisco ISE upgrades, patching, troubleshooting, administration, and multi-node deployments . Strong knowledge of 802.1X, RADIUS, EAP/EAP-TLS, NAC, AAA, Authentication & Authorization Policies . Experience with Active Directory integration, Security Groups, and Identity Sources . Strong understanding of PKI and Certificate Management , including server certificates, CA chains, certificate renewals, thumbprints, and certificate-based authentication. Experience with Cisco ISE vulnerability remediation, security patching, and production support . Hands-on experience with packet captures, ISE logs, authentication troubleshooting, and root cause analysis . Experience integrating Cisco ISE with: Cisco Catalyst Meraki Firewalls F5 DNS Splunk/SIEM platforms ServiceNow & Change Management Experience creating and managing ServiceNow Change Requests . Ability to write implementation, validation, rollback, and risk assessment plans. Experience executing: ISE upgrades and patching Certificate renewals DNS changes Policy updates Security group changes New integrations Infrastructure migrations Incident & Support Experience Strong troubleshooting experience across: Endpoint Switch/AP ISE Active Directory Authorization Policy Network Access Experience with major incidents, RCA, and Cisco TAC case management. Ability to diagnose authentication, authorization, certificate, and connectivity issues. Infrastructure & Automation Experience with: Cisco ISE migrations and node deployments High Availability (HA) environments Splunk monitoring and alerting ServiceNow integrations Preferred experience with: Python Ansible Terraform REST APIs CI/CD Automation Preferred Qualifications CCNP Enterprise / CCNP Security or equivalent. Experience with Cisco Catalyst, Meraki, Enterprise Wireless, Active Directory, PKI, Splunk, and ServiceNow. Experience in highly regulated enterprise environments.
11/14/2026
Full time
Job Description Network Security Engineer - Senior Cisco Identity Services Engine (ISE) Engineer Location: Washington, DC (Onsite) Type: Full-Time Required Experience 10-15 years of Network/Security Engineering experience. Strong hands-on experience with Cisco ISE 3.x in large enterprise environments. Experience with Cisco ISE upgrades, patching, troubleshooting, administration, and multi-node deployments . Strong knowledge of 802.1X, RADIUS, EAP/EAP-TLS, NAC, AAA, Authentication & Authorization Policies . Experience with Active Directory integration, Security Groups, and Identity Sources . Strong understanding of PKI and Certificate Management , including server certificates, CA chains, certificate renewals, thumbprints, and certificate-based authentication. Experience with Cisco ISE vulnerability remediation, security patching, and production support . Hands-on experience with packet captures, ISE logs, authentication troubleshooting, and root cause analysis . Experience integrating Cisco ISE with: Cisco Catalyst Meraki Firewalls F5 DNS Splunk/SIEM platforms ServiceNow & Change Management Experience creating and managing ServiceNow Change Requests . Ability to write implementation, validation, rollback, and risk assessment plans. Experience executing: ISE upgrades and patching Certificate renewals DNS changes Policy updates Security group changes New integrations Infrastructure migrations Incident & Support Experience Strong troubleshooting experience across: Endpoint Switch/AP ISE Active Directory Authorization Policy Network Access Experience with major incidents, RCA, and Cisco TAC case management. Ability to diagnose authentication, authorization, certificate, and connectivity issues. Infrastructure & Automation Experience with: Cisco ISE migrations and node deployments High Availability (HA) environments Splunk monitoring and alerting ServiceNow integrations Preferred experience with: Python Ansible Terraform REST APIs CI/CD Automation Preferred Qualifications CCNP Enterprise / CCNP Security or equivalent. Experience with Cisco Catalyst, Meraki, Enterprise Wireless, Active Directory, PKI, Splunk, and ServiceNow. Experience in highly regulated enterprise environments.
Job Description Senior Embedded Software Engineer: Space & AI Location: Washington DC, (USA) Annual Salary: $130,000 - $185,000 per annum Great Benefits Package & Relocation Assistance Company overview & Job Title: Build the software that flies. A fast-growing Space & AI engineering company in Washington DC is hiring a brand-new Senior Embedded Software Engineer . You'll work on cutting-edge technology for the next generation of spacecraft and take it from first design to market. Salary on offer: The annual salary on offer for the successful Senior Embedded Software Engineer is $130,000 - $185,000 per annum. Summary of the Embedded Software Engineering Role: The successful Senior Embedded Software Engineer will lead the design, development, testing and maintenance of embedded software across the full product lifecycle. You'll get real ownership and real impact, with products that go to space. Senior Embedded Software Engineer Key Skills: Bachelor's degree in Computer Science, Electrical Engineering or Equivalent Minimum of 5 years of industry experience Embedded Software Programming in C, C++ & Python Experience of Xilinx Zynq SoC (bare-metal, FreeRTOS, or embedded Linux) Network interfaces - SPI, I2C, USB, UART, RS232/485, Ethernet Ability to read an electrical schematic, debug & test equipment using Oscilloscopes, or similar Experience with version control (Git or similar), CI/CD pipelines, automated testing, and managing complex build systems across product lines Experience writing maintainable code and setting up code review, testing, and documentation practices. FPGA or SoC experience (VHDL/Verilog, Vivado, processor-to-logic interfaces) - Bonus Experience in Aerospace, Spaceflight, Defense, or other high-reliability environments - Bonus Strong teamwork and communication skills What's in it for you: $130,000 - $185,000 per annum Meaningful equity and real ownership Significant growth opportunity within the company Cutting-edge technology from day one 401(k) Healthcare, including dental and vision Paid vacation, sick leave, holidays and parental leave Free on-site gym Relocation assistance Ready to launch your next move? Apply now or contact Frank Kanjanda at or +1 to find out more.
11/14/2026
Full time
Job Description Senior Embedded Software Engineer: Space & AI Location: Washington DC, (USA) Annual Salary: $130,000 - $185,000 per annum Great Benefits Package & Relocation Assistance Company overview & Job Title: Build the software that flies. A fast-growing Space & AI engineering company in Washington DC is hiring a brand-new Senior Embedded Software Engineer . You'll work on cutting-edge technology for the next generation of spacecraft and take it from first design to market. Salary on offer: The annual salary on offer for the successful Senior Embedded Software Engineer is $130,000 - $185,000 per annum. Summary of the Embedded Software Engineering Role: The successful Senior Embedded Software Engineer will lead the design, development, testing and maintenance of embedded software across the full product lifecycle. You'll get real ownership and real impact, with products that go to space. Senior Embedded Software Engineer Key Skills: Bachelor's degree in Computer Science, Electrical Engineering or Equivalent Minimum of 5 years of industry experience Embedded Software Programming in C, C++ & Python Experience of Xilinx Zynq SoC (bare-metal, FreeRTOS, or embedded Linux) Network interfaces - SPI, I2C, USB, UART, RS232/485, Ethernet Ability to read an electrical schematic, debug & test equipment using Oscilloscopes, or similar Experience with version control (Git or similar), CI/CD pipelines, automated testing, and managing complex build systems across product lines Experience writing maintainable code and setting up code review, testing, and documentation practices. FPGA or SoC experience (VHDL/Verilog, Vivado, processor-to-logic interfaces) - Bonus Experience in Aerospace, Spaceflight, Defense, or other high-reliability environments - Bonus Strong teamwork and communication skills What's in it for you: $130,000 - $185,000 per annum Meaningful equity and real ownership Significant growth opportunity within the company Cutting-edge technology from day one 401(k) Healthcare, including dental and vision Paid vacation, sick leave, holidays and parental leave Free on-site gym Relocation assistance Ready to launch your next move? Apply now or contact Frank Kanjanda at or +1 to find out more.
