AWS Water Infrastructure Engineer - US East About AWS Infrastructure AWS Infrastructure owns the design, planning, delivery, and operation of all AWS global infrastructure. We manage the data centers, servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain-and we're looking for talented people who want to help. You'll join a diverse team of engineers, scientists, planners, and operations managers to deliver critical digital infrastructure. You'll collaborate with teams across AWS to uphold the highest standards for safety and security while delivering capacity at the lowest possible cost. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About the Role AWS is seeking a results-oriented individual to join the Water Infrastructure Team. In this role, you will execute water-based cooling infrastructure projects in the US East region, working with internal teams-including real estate, engineering, construction, commissioning, and operations-as well as external partners such as engineering consultants, general contractors, water treatment vendors, and local utilities. You will drive feasibility, design, and delivery of infrastructure projects that meet regulatory standards and a high bar for operational efficiency, reliability, and safety at the lowest possible cost. You will manage the delivery of multiple concurrent projects, monitor operational efficiency metrics, and build system resiliency for handoff to regional operations teams. You will also serve as the central point of contact for all matters related to water and wastewater treatment and disinfection systems, and for maintaining productive relationships with utility partners. Ideal Candidate The ideal candidate brings a strong water infrastructure background, an understanding of data center water-based cooling systems, and an interest in innovation and sustainability in the water sector. Key job responsibilities The Water Infrastructure Engineer will be responsible for the following: • Manage the planning, design, and execution of water and wastewater infrastructure projects that support water delivery to data centers • Negotiate the terms and oversee the execution of utility system contracts and connection agreements related to domestic, fire, and cooling water supply and wastewater infrastructure • Engineer, design, construct and monitor water treatment/operations projects and identify optimal design criteria for scaling projects to full-scale deployment across different regions in North America • Manage projects that directly support water sustainability goals • Work with internal teams to troubleshoot problems and conduct Root Cause Analysis (RCA) and Corrective Action (CA) for design and fleet deployed water systems • Work with local water utilities to understand and coordinate site utility requirements, site inspections and compliance with federal, state and municipal requirements and building codes • Track and manage reliability and maintenance of water systems, as well as the resiliency of sources of water supply required for data center cooling • Work with Operations to monitor water consumption and develop resiliency plans for water supply sources • Oversee support and testing/validation of systems during installation, operation, and maintenance of water treatment equipment and associated mechanical system. • Interface with internal engineering, operations, real estate and environmental health and safety and legal teams to develop and implement solutions in rural areas that often lack adequate available water and wastewater infrastructure. • Oversee maintenance, reliability and compliance of on-site water treatment and disinfection systems. • Up to 20% travel as needed for project execution where authorized. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 4+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience - 4+ years of commissioning experience - Bachelor's degree in Electrical Engineering or a related field - Knowledge of Microsoft Office including Outlook, Word, and Excel - Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities - Experience researching new designs, technologies, and construction methods of data center equipment and facilities - Experience in commissioning PREFERRED QUALIFICATIONS - Professional Engineer License - Experience with building codes and regulations for your region - Experience carrying design concepts through exploration, development, and into deployment or mass production - Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Arlington - 116 000.00 USD annually
11/14/2026
Full time
AWS Water Infrastructure Engineer - US East About AWS Infrastructure AWS Infrastructure owns the design, planning, delivery, and operation of all AWS global infrastructure. We manage the data centers, servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain-and we're looking for talented people who want to help. You'll join a diverse team of engineers, scientists, planners, and operations managers to deliver critical digital infrastructure. You'll collaborate with teams across AWS to uphold the highest standards for safety and security while delivering capacity at the lowest possible cost. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About the Role AWS is seeking a results-oriented individual to join the Water Infrastructure Team. In this role, you will execute water-based cooling infrastructure projects in the US East region, working with internal teams-including real estate, engineering, construction, commissioning, and operations-as well as external partners such as engineering consultants, general contractors, water treatment vendors, and local utilities. You will drive feasibility, design, and delivery of infrastructure projects that meet regulatory standards and a high bar for operational efficiency, reliability, and safety at the lowest possible cost. You will manage the delivery of multiple concurrent projects, monitor operational efficiency metrics, and build system resiliency for handoff to regional operations teams. You will also serve as the central point of contact for all matters related to water and wastewater treatment and disinfection systems, and for maintaining productive relationships with utility partners. Ideal Candidate The ideal candidate brings a strong water infrastructure background, an understanding of data center water-based cooling systems, and an interest in innovation and sustainability in the water sector. Key job responsibilities The Water Infrastructure Engineer will be responsible for the following: • Manage the planning, design, and execution of water and wastewater infrastructure projects that support water delivery to data centers • Negotiate the terms and oversee the execution of utility system contracts and connection agreements related to domestic, fire, and cooling water supply and wastewater infrastructure • Engineer, design, construct and monitor water treatment/operations projects and identify optimal design criteria for scaling projects to full-scale deployment across different regions in North America • Manage projects that directly support water sustainability goals • Work with internal teams to troubleshoot problems and conduct Root Cause Analysis (RCA) and Corrective Action (CA) for design and fleet deployed water systems • Work with local water utilities to understand and coordinate site utility requirements, site inspections and compliance with federal, state and municipal requirements and building codes • Track and manage reliability and maintenance of water systems, as well as the resiliency of sources of water supply required for data center cooling • Work with Operations to monitor water consumption and develop resiliency plans for water supply sources • Oversee support and testing/validation of systems during installation, operation, and maintenance of water treatment equipment and associated mechanical system. • Interface with internal engineering, operations, real estate and environmental health and safety and legal teams to develop and implement solutions in rural areas that often lack adequate available water and wastewater infrastructure. • Oversee maintenance, reliability and compliance of on-site water treatment and disinfection systems. • Up to 20% travel as needed for project execution where authorized. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 4+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience - 4+ years of commissioning experience - Bachelor's degree in Electrical Engineering or a related field - Knowledge of Microsoft Office including Outlook, Word, and Excel - Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities - Experience researching new designs, technologies, and construction methods of data center equipment and facilities - Experience in commissioning PREFERRED QUALIFICATIONS - Professional Engineer License - Experience with building codes and regulations for your region - Experience carrying design concepts through exploration, development, and into deployment or mass production - Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Arlington - 116 000.00 USD annually
AWS Water Infrastructure Engineer - US East About AWS Infrastructure AWS Infrastructure owns the design, planning, delivery, and operation of all AWS global infrastructure. We manage the data centers, servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain-and we're looking for talented people who want to help. You'll join a diverse team of engineers, scientists, planners, and operations managers to deliver critical digital infrastructure. You'll collaborate with teams across AWS to uphold the highest standards for safety and security while delivering capacity at the lowest possible cost. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About the Role AWS is seeking a results-oriented individual to join the Water Infrastructure Team. In this role, you will execute water-based cooling infrastructure projects in the US East region, working with internal teams-including real estate, engineering, construction, commissioning, and operations-as well as external partners such as engineering consultants, general contractors, water treatment vendors, and local utilities. You will drive feasibility, design, and delivery of infrastructure projects that meet regulatory standards and a high bar for operational efficiency, reliability, and safety at the lowest possible cost. You will manage the delivery of multiple concurrent projects, monitor operational efficiency metrics, and build system resiliency for handoff to regional operations teams. You will also serve as the central point of contact for all matters related to water and wastewater treatment and disinfection systems, and for maintaining productive relationships with utility partners. Ideal Candidate The ideal candidate brings a strong water infrastructure background, an understanding of data center water-based cooling systems, and an interest in innovation and sustainability in the water sector. Key job responsibilities The Water Infrastructure Engineer will be responsible for the following: • Manage the planning, design, and execution of water and wastewater infrastructure projects that support water delivery to data centers • Negotiate the terms and oversee the execution of utility system contracts and connection agreements related to domestic, fire, and cooling water supply and wastewater infrastructure • Engineer, design, construct and monitor water treatment/operations projects and identify optimal design criteria for scaling projects to full-scale deployment across different regions in North America • Manage projects that directly support water sustainability goals • Work with internal teams to troubleshoot problems and conduct Root Cause Analysis (RCA) and Corrective Action (CA) for design and fleet deployed water systems • Work with local water utilities to understand and coordinate site utility requirements, site inspections and compliance with federal, state and municipal requirements and building codes • Track and manage reliability and maintenance of water systems, as well as the resiliency of sources of water supply required for data center cooling • Work with Operations to monitor water consumption and develop resiliency plans for water supply sources • Oversee support and testing/validation of systems during installation, operation, and maintenance of water treatment equipment and associated mechanical system. • Interface with internal engineering, operations, real estate and environmental health and safety and legal teams to develop and implement solutions in rural areas that often lack adequate available water and wastewater infrastructure. • Oversee maintenance, reliability and compliance of on-site water treatment and disinfection systems. • Up to 20% travel as needed for project execution where authorized. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 4+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience - 4+ years of commissioning experience - Bachelor's degree in Electrical Engineering or a related field - Knowledge of Microsoft Office including Outlook, Word, and Excel - Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities - Experience researching new designs, technologies, and construction methods of data center equipment and facilities - Experience in commissioning PREFERRED QUALIFICATIONS - Professional Engineer License - Experience with building codes and regulations for your region - Experience carrying design concepts through exploration, development, and into deployment or mass production - Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Arlington - 116 000.00 USD annually
11/14/2026
Full time
AWS Water Infrastructure Engineer - US East About AWS Infrastructure AWS Infrastructure owns the design, planning, delivery, and operation of all AWS global infrastructure. We manage the data centers, servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain-and we're looking for talented people who want to help. You'll join a diverse team of engineers, scientists, planners, and operations managers to deliver critical digital infrastructure. You'll collaborate with teams across AWS to uphold the highest standards for safety and security while delivering capacity at the lowest possible cost. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About the Role AWS is seeking a results-oriented individual to join the Water Infrastructure Team. In this role, you will execute water-based cooling infrastructure projects in the US East region, working with internal teams-including real estate, engineering, construction, commissioning, and operations-as well as external partners such as engineering consultants, general contractors, water treatment vendors, and local utilities. You will drive feasibility, design, and delivery of infrastructure projects that meet regulatory standards and a high bar for operational efficiency, reliability, and safety at the lowest possible cost. You will manage the delivery of multiple concurrent projects, monitor operational efficiency metrics, and build system resiliency for handoff to regional operations teams. You will also serve as the central point of contact for all matters related to water and wastewater treatment and disinfection systems, and for maintaining productive relationships with utility partners. Ideal Candidate The ideal candidate brings a strong water infrastructure background, an understanding of data center water-based cooling systems, and an interest in innovation and sustainability in the water sector. Key job responsibilities The Water Infrastructure Engineer will be responsible for the following: • Manage the planning, design, and execution of water and wastewater infrastructure projects that support water delivery to data centers • Negotiate the terms and oversee the execution of utility system contracts and connection agreements related to domestic, fire, and cooling water supply and wastewater infrastructure • Engineer, design, construct and monitor water treatment/operations projects and identify optimal design criteria for scaling projects to full-scale deployment across different regions in North America • Manage projects that directly support water sustainability goals • Work with internal teams to troubleshoot problems and conduct Root Cause Analysis (RCA) and Corrective Action (CA) for design and fleet deployed water systems • Work with local water utilities to understand and coordinate site utility requirements, site inspections and compliance with federal, state and municipal requirements and building codes • Track and manage reliability and maintenance of water systems, as well as the resiliency of sources of water supply required for data center cooling • Work with Operations to monitor water consumption and develop resiliency plans for water supply sources • Oversee support and testing/validation of systems during installation, operation, and maintenance of water treatment equipment and associated mechanical system. • Interface with internal engineering, operations, real estate and environmental health and safety and legal teams to develop and implement solutions in rural areas that often lack adequate available water and wastewater infrastructure. • Oversee maintenance, reliability and compliance of on-site water treatment and disinfection systems. • Up to 20% travel as needed for project execution where authorized. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 4+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience - 4+ years of commissioning experience - Bachelor's degree in Electrical Engineering or a related field - Knowledge of Microsoft Office including Outlook, Word, and Excel - Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities - Experience researching new designs, technologies, and construction methods of data center equipment and facilities - Experience in commissioning PREFERRED QUALIFICATIONS - Professional Engineer License - Experience with building codes and regulations for your region - Experience carrying design concepts through exploration, development, and into deployment or mass production - Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Arlington - 116 000.00 USD annually
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose). Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Project Management - Data Analysis - IT Support - Business Operations - Network Security & Support - Financial Operations Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.
11/14/2026
Full time
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose). Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Project Management - Data Analysis - IT Support - Business Operations - Network Security & Support - Financial Operations Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose). Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Project Management - Data Analysis - IT Support - Business Operations - Network Security & Support - Financial Operations Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.
11/14/2026
Full time
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose). Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Project Management - Data Analysis - IT Support - Business Operations - Network Security & Support - Financial Operations Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose). Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Project Management - Data Analysis - IT Support - Business Operations - Network Security & Support - Financial Operations Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.
11/14/2026
Full time
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose). Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Project Management - Data Analysis - IT Support - Business Operations - Network Security & Support - Financial Operations Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.
Job Description Job Description Job Description We are seeking an Information Systems Security Manager to join our high-performance team supporting a Navy project with the Naval Information Warfare Center Atlantic (NIWC Atlantic). This individual will be responsible for coordinating cybersecurity activities, managing security documentation, and working with Government stakeholders and technical teams to identify and address system risks. The ideal candidate combines management and compliance experience with a practical understanding of system vulnerabilities, penetration testing tools, and adversary behavior. Key Responsibilities • Manage and coordinate cybersecurity activities supporting Navy information systems throughout their lifecycle. • Support Risk Management Framework (RMF) activities, security control implementation, assessment preparation, and authorization package maintenance. • Develop and maintain cybersecurity policies, procedures, system security plans, and supporting documentation. • Coordinate with Government cybersecurity leadership, system owners, Information Systems Security Officers (ISSOs), engineers, and assessment teams to address security requirements and risks. • Track vulnerabilities, assessment findings, and Plans of Action and Milestones (POAMs), and coordinate remediation with responsible technical teams. • Review vulnerability and penetration testing results, evaluate potential mission impacts, and support mitigation recommendations. • Apply knowledge of penetration testing tools and threat behavior to help evaluate security controls and identify weaknesses. • Support continuous monitoring, configuration management, incident response coordination, and cybersecurity reporting. • Communicate system security posture, outstanding risks, and remediation status to Government stakeholders. , Required Skills • High school diploma or GED • TS/SCI DoD Security Clearance • At least three years of computerized system experience, including: o Test and evaluation. o Network protocols. o Local area network (LAN) administration fundamentals. o UNIX- and Windows-based operating systems. • Demonstrated experience using penetration testing tools and mimicking threat behavior. • Must be working toward at least one of the certifications listed below within one year after assuming duties: o Offensive Security Certified Professional (OSCP). o Offensive Security Certified Expert (OSCE). o Offensive Security Exploitation Expert (OSEE). o Offensive Security Exploit Developer (OSED). o Offensive Security Experienced Pentester (OSEP). o Offensive Security Wireless Professional (OSWP). o Offensive Security Web Expert (OSWE). o Hack The Box Certified Penetration Testing Specialist (HTB CPTS). o Hack The Box Certified Bug Bounty Hunter (HTB CBBH). o Certified Red Team Operator (CRTO) from Zero Point Security. o Certified Red Team Lead (CRTL) from Zero Point Security. o Practical Network Penetration Tester (PNPT). o GIAC Red Team Professional (GRTP). o GIAC Experienced Penetration Tester (GX-PT). o GIAC Exploit Researcher and Advanced Penetration Tester (GXPN). , Desired Skills • Experience serving as an ISSM, ISSO, or cybersecurity lead supporting Navy or other Department of Defense systems. • Experience with RMF, authorization to operate (ATO) packages, and the Enterprise Mission Assurance Support Service (eMASS). • Experience with the Assured Compliance Assessment Solution (ACAS), Security Technical Implementation Guides (STIGs), vulnerability analysis, and remediation tracking. • Experience translating penetration testing findings into corrective actions and risk recommendations. • Strong technical writing, coordination, and communication skills. , Additional Details acuCyber is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. , About acuCyber At acuCyber, cleared tech talent fuels the future of national defense. As a respected and fast-growing player in the DoD and federal contracting space, we deliver advanced cybersecurity and digital solutions that protect vital systems and drive mission success. Our team of cleared engineers, developers, and cyber experts work hands-on with secure environments, and zero-trust architecture. In return, you'll join a mission-first culture with real growth opportunities and solid benefits: competitive health coverage, 401(k), PTO, short-term disability, and more. If you're ready to level up your skills and contribute to projects with purpose, acuCyber is where your clearance counts.
11/14/2026
Full time
Job Description Job Description Job Description We are seeking an Information Systems Security Manager to join our high-performance team supporting a Navy project with the Naval Information Warfare Center Atlantic (NIWC Atlantic). This individual will be responsible for coordinating cybersecurity activities, managing security documentation, and working with Government stakeholders and technical teams to identify and address system risks. The ideal candidate combines management and compliance experience with a practical understanding of system vulnerabilities, penetration testing tools, and adversary behavior. Key Responsibilities • Manage and coordinate cybersecurity activities supporting Navy information systems throughout their lifecycle. • Support Risk Management Framework (RMF) activities, security control implementation, assessment preparation, and authorization package maintenance. • Develop and maintain cybersecurity policies, procedures, system security plans, and supporting documentation. • Coordinate with Government cybersecurity leadership, system owners, Information Systems Security Officers (ISSOs), engineers, and assessment teams to address security requirements and risks. • Track vulnerabilities, assessment findings, and Plans of Action and Milestones (POAMs), and coordinate remediation with responsible technical teams. • Review vulnerability and penetration testing results, evaluate potential mission impacts, and support mitigation recommendations. • Apply knowledge of penetration testing tools and threat behavior to help evaluate security controls and identify weaknesses. • Support continuous monitoring, configuration management, incident response coordination, and cybersecurity reporting. • Communicate system security posture, outstanding risks, and remediation status to Government stakeholders. , Required Skills • High school diploma or GED • TS/SCI DoD Security Clearance • At least three years of computerized system experience, including: o Test and evaluation. o Network protocols. o Local area network (LAN) administration fundamentals. o UNIX- and Windows-based operating systems. • Demonstrated experience using penetration testing tools and mimicking threat behavior. • Must be working toward at least one of the certifications listed below within one year after assuming duties: o Offensive Security Certified Professional (OSCP). o Offensive Security Certified Expert (OSCE). o Offensive Security Exploitation Expert (OSEE). o Offensive Security Exploit Developer (OSED). o Offensive Security Experienced Pentester (OSEP). o Offensive Security Wireless Professional (OSWP). o Offensive Security Web Expert (OSWE). o Hack The Box Certified Penetration Testing Specialist (HTB CPTS). o Hack The Box Certified Bug Bounty Hunter (HTB CBBH). o Certified Red Team Operator (CRTO) from Zero Point Security. o Certified Red Team Lead (CRTL) from Zero Point Security. o Practical Network Penetration Tester (PNPT). o GIAC Red Team Professional (GRTP). o GIAC Experienced Penetration Tester (GX-PT). o GIAC Exploit Researcher and Advanced Penetration Tester (GXPN). , Desired Skills • Experience serving as an ISSM, ISSO, or cybersecurity lead supporting Navy or other Department of Defense systems. • Experience with RMF, authorization to operate (ATO) packages, and the Enterprise Mission Assurance Support Service (eMASS). • Experience with the Assured Compliance Assessment Solution (ACAS), Security Technical Implementation Guides (STIGs), vulnerability analysis, and remediation tracking. • Experience translating penetration testing findings into corrective actions and risk recommendations. • Strong technical writing, coordination, and communication skills. , Additional Details acuCyber is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. , About acuCyber At acuCyber, cleared tech talent fuels the future of national defense. As a respected and fast-growing player in the DoD and federal contracting space, we deliver advanced cybersecurity and digital solutions that protect vital systems and drive mission success. Our team of cleared engineers, developers, and cyber experts work hands-on with secure environments, and zero-trust architecture. In return, you'll join a mission-first culture with real growth opportunities and solid benefits: competitive health coverage, 401(k), PTO, short-term disability, and more. If you're ready to level up your skills and contribute to projects with purpose, acuCyber is where your clearance counts.
Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job Description Job Description Job Description acuCyber is hiring a TS SCI cleared Red Team operator to support a broad range of efforts. , Required Skills Be certified as an Offensive Security Certified Professional (OSCP) or Offensive Security Certified Expert (OSCE) or Offensive Security Exploitation Expert (OSEE) or Offensive Security Exploit Developer (OSED) or Offensive Security Experienced Pentester (OSEP) or Offensive Security Wireless Professional (OSWP) or Offensive Security Web Expert (OSWE) or Hack The Box Certified Penetration Testing Specialist (HTB CPTS) or Hack The Box Certified Bug Bounty Hunter (HTB CBBH) or Certified Red Team Operator (CRTO) from Zero Point Security or Certified Red Team Lead (CRTL) from Zero Point Security or Practical Network Penetration Tester (PNPT) or GIAC Red Team Professional (GRTP) or GIAC Experienced Penetration Tester (GX-PT) or GIAC Exploit Researcher and Advanced Penetration Tester (GXPN) Ten (10) years with Masters or 14 years with Bachelor's degree of experience in computer design, software development or computer networks. Five (5) years of technical experience in support of Penetration Testing or certified Red Team. TS/SCI Clearance , Desired Skills Master's or Bachelor's degree in Computer, Electrical or Electronics Engineering or Mathematics with field of concentration in computer science from Accreditation Board for Engineering and Technology (ABET) accredited program Demonstrated experience working in a demanding environment as a collaborative team member Excellent oral and written communication skills Demonstrated team leadership in a similar past role , About acuCyber At acuCyber, cleared tech talent fuels the future of national defense. As a respected and fast-growing player in the DoD and federal contracting space, we deliver advanced cybersecurity and digital solutions that protect vital systems and drive mission success. Our team of cleared engineers, developers, and cyber experts work hands-on with secure environments, and zero-trust architecture. In return, you'll join a mission-first culture with real growth opportunities and solid benefits: competitive health coverage, 401(k), PTO, short-term disability, and more. If you're ready to level up your skills and contribute to projects with purpose, acuCyber is where your clearance counts.
11/14/2026
Full time
Job Description Job Description Job Description acuCyber is hiring a TS SCI cleared Red Team operator to support a broad range of efforts. , Required Skills Be certified as an Offensive Security Certified Professional (OSCP) or Offensive Security Certified Expert (OSCE) or Offensive Security Exploitation Expert (OSEE) or Offensive Security Exploit Developer (OSED) or Offensive Security Experienced Pentester (OSEP) or Offensive Security Wireless Professional (OSWP) or Offensive Security Web Expert (OSWE) or Hack The Box Certified Penetration Testing Specialist (HTB CPTS) or Hack The Box Certified Bug Bounty Hunter (HTB CBBH) or Certified Red Team Operator (CRTO) from Zero Point Security or Certified Red Team Lead (CRTL) from Zero Point Security or Practical Network Penetration Tester (PNPT) or GIAC Red Team Professional (GRTP) or GIAC Experienced Penetration Tester (GX-PT) or GIAC Exploit Researcher and Advanced Penetration Tester (GXPN) Ten (10) years with Masters or 14 years with Bachelor's degree of experience in computer design, software development or computer networks. Five (5) years of technical experience in support of Penetration Testing or certified Red Team. TS/SCI Clearance , Desired Skills Master's or Bachelor's degree in Computer, Electrical or Electronics Engineering or Mathematics with field of concentration in computer science from Accreditation Board for Engineering and Technology (ABET) accredited program Demonstrated experience working in a demanding environment as a collaborative team member Excellent oral and written communication skills Demonstrated team leadership in a similar past role , About acuCyber At acuCyber, cleared tech talent fuels the future of national defense. As a respected and fast-growing player in the DoD and federal contracting space, we deliver advanced cybersecurity and digital solutions that protect vital systems and drive mission success. Our team of cleared engineers, developers, and cyber experts work hands-on with secure environments, and zero-trust architecture. In return, you'll join a mission-first culture with real growth opportunities and solid benefits: competitive health coverage, 401(k), PTO, short-term disability, and more. If you're ready to level up your skills and contribute to projects with purpose, acuCyber is where your clearance counts.
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Kensho is S&P Global's hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful. The DRIVE Team at Kensho is focused on designing and deploying production-grade machine learning systems that power our next-generation agentic search pipelines. We specialize in building robust retrieval systems, scalable embedding infrastructure, and tightly integrated LLM pipelines that leverage unstructured data sources. Our mission is to make complex unstructured data easily discoverable and actionable by building intelligent, retrieval-driven systems that enhance enterprise search, question answering, deep research, report generation, and knowledge discovery experiences across S&P Global platforms. We are seeking a mid-level Machine Learning Engineer to help develop and scale RAG systems across the company. This is a hands-on, full-lifecycle ML role with a strong emphasis on retrieval models, LLM orchestration, and system-level thinking. Kensho states that the anticipated base salary range for the position is 140k - 180k. In addition, this role is eligible for an annual incentive bonus and equity plans. At Kensho, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. What You'll Do: Design and implement end-to-end RAG pipelines that integrate proprietary chunking algorithms, embedding models, vector databases, and data retrieval agents Build and optimize retrieval systems over large-scale proprietary datasets using advanced embedding techniques Develop LLM-based solutions that orchestrate retrieval, generation, and ranking to deliver high-quality, context-aware responses Investigate and solve challenges in vector search, chunking and indexing strategies, unstructured data retrieval evaluation, and GraphRAG Work closely with Product and Design teams to build ML-based solutions that enhance user experiences and meet business objectives Collaborate closely with the ML Operations team to create automated solutions for managing the entire ML systems lifecycle, from initial technical design to seamless implementation Who You'll Need: Bachelor's degree or higher in Computer Science, Engineering, or a related field. 3+ years of significant, hands-on industry experience with machine learning, natural language processing (NLP), information retrieval systems and large-scale text processing, including designing, shipping, and maintaining production systems Strong programming skills in Python, with a working knowledge of data processing tools and ML frameworks such as PyTorch, Transformers, and HuggingFace Experience working with machine learning libraries/frameworks for Large Language Model (LLM) orchestration, such as Langchain, LLamaIndex, etc. Proven experience building ML pipelines for data processing, training, inference, maintenance, evaluation, versioning, and experimentation. Experience working with vector databases (e.g., PostgreSQL/PGVector, OpenSearch, Pinecone) and understanding of similarity search techniques and vector indexing algorithms Demonstrated effective coding, documentation, collaboration, and communication habits Strong problem-solving skills and a proactive approach to addressing challenges Ability to adapt to a fast-paced and dynamic work environment Technologies We Love: ML: PyTorch, Transformers, HuggingFace, LangChain Tools/Toolkits: Claude Code, Weights & Biases, OpenSearch, PostgreSQL/PGVector, LiteLLM Techniques : Agentic Search, Prompt Engineering, Information Retrieval, Data Embedding, AI agent evaluation Deployment: Airflow, Docker, Kubernetes, Jenkins, AWS, Github Action At Kensho, we pride ourselves on providing top-of-market benefits, including: Medical, Dental, and Vision insurance 100% company paid premiums Unlimited Paid Time Off 26 weeks of 100% paid Parental Leave (paternity and maternity) 401(k) plan with 6% employer matching Generous company matching on donations to non-profit charities Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences Plentiful snacks, drinks, and regularly catered lunches Dog-friendly office (CAM office) Bike sharing program memberships Compassion leave and elder care leave Mentoring and additional learning opportunities Opportunity to expand professional network and participate in conferences and events Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . We are an equal opportunity employer that welcomes future Kenshins with all experiences and perspectives. Kensho is headquartered in Cambridge, MA, with an additional office location in New York City. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
11/13/2026
Full time
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Kensho is S&P Global's hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful. The DRIVE Team at Kensho is focused on designing and deploying production-grade machine learning systems that power our next-generation agentic search pipelines. We specialize in building robust retrieval systems, scalable embedding infrastructure, and tightly integrated LLM pipelines that leverage unstructured data sources. Our mission is to make complex unstructured data easily discoverable and actionable by building intelligent, retrieval-driven systems that enhance enterprise search, question answering, deep research, report generation, and knowledge discovery experiences across S&P Global platforms. We are seeking a mid-level Machine Learning Engineer to help develop and scale RAG systems across the company. This is a hands-on, full-lifecycle ML role with a strong emphasis on retrieval models, LLM orchestration, and system-level thinking. Kensho states that the anticipated base salary range for the position is 140k - 180k. In addition, this role is eligible for an annual incentive bonus and equity plans. At Kensho, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. What You'll Do: Design and implement end-to-end RAG pipelines that integrate proprietary chunking algorithms, embedding models, vector databases, and data retrieval agents Build and optimize retrieval systems over large-scale proprietary datasets using advanced embedding techniques Develop LLM-based solutions that orchestrate retrieval, generation, and ranking to deliver high-quality, context-aware responses Investigate and solve challenges in vector search, chunking and indexing strategies, unstructured data retrieval evaluation, and GraphRAG Work closely with Product and Design teams to build ML-based solutions that enhance user experiences and meet business objectives Collaborate closely with the ML Operations team to create automated solutions for managing the entire ML systems lifecycle, from initial technical design to seamless implementation Who You'll Need: Bachelor's degree or higher in Computer Science, Engineering, or a related field. 3+ years of significant, hands-on industry experience with machine learning, natural language processing (NLP), information retrieval systems and large-scale text processing, including designing, shipping, and maintaining production systems Strong programming skills in Python, with a working knowledge of data processing tools and ML frameworks such as PyTorch, Transformers, and HuggingFace Experience working with machine learning libraries/frameworks for Large Language Model (LLM) orchestration, such as Langchain, LLamaIndex, etc. Proven experience building ML pipelines for data processing, training, inference, maintenance, evaluation, versioning, and experimentation. Experience working with vector databases (e.g., PostgreSQL/PGVector, OpenSearch, Pinecone) and understanding of similarity search techniques and vector indexing algorithms Demonstrated effective coding, documentation, collaboration, and communication habits Strong problem-solving skills and a proactive approach to addressing challenges Ability to adapt to a fast-paced and dynamic work environment Technologies We Love: ML: PyTorch, Transformers, HuggingFace, LangChain Tools/Toolkits: Claude Code, Weights & Biases, OpenSearch, PostgreSQL/PGVector, LiteLLM Techniques : Agentic Search, Prompt Engineering, Information Retrieval, Data Embedding, AI agent evaluation Deployment: Airflow, Docker, Kubernetes, Jenkins, AWS, Github Action At Kensho, we pride ourselves on providing top-of-market benefits, including: Medical, Dental, and Vision insurance 100% company paid premiums Unlimited Paid Time Off 26 weeks of 100% paid Parental Leave (paternity and maternity) 401(k) plan with 6% employer matching Generous company matching on donations to non-profit charities Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences Plentiful snacks, drinks, and regularly catered lunches Dog-friendly office (CAM office) Bike sharing program memberships Compassion leave and elder care leave Mentoring and additional learning opportunities Opportunity to expand professional network and participate in conferences and events Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . We are an equal opportunity employer that welcomes future Kenshins with all experiences and perspectives. Kensho is headquartered in Cambridge, MA, with an additional office location in New York City. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Kensho is S&P Global's hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful. Kensho is pioneering AI-powered solutions that reshape industries and unlock new business opportunities. As an AI Specialist, you will be responsible for helping to define and execute strategies that drive market expansion, revenue growth, and adoption of AI products. This role sits at the intersection of sales engineering, AI strategy, and customer engagement-helping Kensho deepen its footprint in key markets and maximize the impact of its AI solutions. You will leverage your skills and understanding of Kensho's value proposition and how we interact with S&P Global's solutions to spearhead the go-to-market strategy for our AI-powered data solutions. This role combines hands-on technical understanding of AI product lifecycles, scalability, and integration challenges with strategic market leadership, requiring someone who can bridge the gap between cutting-edge AI technology and commercial success. In this capacity, you'll act as a key subject matter expert in AI, assisting with closing strategic business deals and serving as a vital partner to go-to-market teams at S&P Global. You will help shape Kensho's strategic positioning, foster industry partnerships, and identify opportunities that translate into tangible value creation. You will play a pivotal role in bridging AI innovation with business needs, ensuring Kensho remains at the forefront of industry transformation. Kensho states that the anticipated base salary range for the position is 120-160k. At Kensho, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Key Responsibilities Strategic Growth & Market Expansion: Develop and deliver compelling technical and business cases to engage decision makers on new products, features, and innovations, ensuring clear articulation of technical feasibility, system requirements, value propositions, and ROI projections grounded in AI performance metrics Assess product readiness for market launch and guide necessary improvements or adjustments through detailed market feedback and competitive analysis Provide strategic market feedback to Kensho Strategy and Product teams to guide company positioning, product roadmap decisions, and strategic investment priorities Grow and manage a robust customer pipeline for AI-ready solutions, including LRA, Groundings, and beyond Identify Opportunities for Kensho Labs Team by facilitating design workshops with high value clients that require solution engineering Customer Engagement & Strategic Market Positioning: Build alliances with S&P Global customers through close collaboration with the Chief Client Office (CCO) and commercial teams Drive co-development partnerships , ensuring products go to market with SME testing Conduct market analysis to uncover new verticals, regions, and customer segments (e.g., Private Markets) and provide valuable insights back to Kensho Strategy and Product teams Deliver high-impact product demos for high-value customers, shaping narratives that highlight Kensho's unique value Lead technical deep-dive sessions with potential partners and customers to demonstrate the underlying AI architecture and capabilities of Kensho's solutions Represent Kensho at industry conferences and events , driving lead generation and thought leadership Develop market entry strategies for new segments and geographies, including risk assessment, resource requirements, and success metrics Own and drive strategic market positioning by identifying key differentiators and utilizing position matrices to visualize Kensho's competitive standing Cross-Functional Collaboration & Messaging: Collaborate with marketing and communications teams to develop clear, compelling narratives, segment-specific messaging, and transparent value propositions that resonate with target audiences Act as a critical bridge between customer needs and Kensho's product/engineering teams , translating market insights into actionable technical requirements and contributing directly to the prioritization of AI model enhancements and feature roadmaps Work closely with sales teams to provide market intelligence, competitive positioning, and customer insights that enhance sales effectiveness Drive sales enablement , ensuring commercial teams have the resources to effectively communicate Kensho's AI value proposition What You'll Bring: 3+ Years' proven experience in a customer-facing role such as a Sales Specialist, Solutions Architect, or Product specialist, with a focus on AI or data-driven solutions with a Bachelor's degree preferred Experience qualifying and selling B2B software, data or other technology products Subject-matter expertise with content feeds, metadata, assorted document and data delivery types a plus A strategic, analytical approach to assessing markets combined with creative, tactical execution to capture opportunities Effective communication skills working with internal colleagues and external vendor contacts at all levels Collaborative and cooperative attitude with sales and marketing teammates Goal oriented and self-motivated, with a passion for Artificial Intelligence Experience working with globally distributed teams and partners in different time zones Strong analytical skills with the ability to translate data into actionable insights A passion for and/or experience with advanced AI systems. Excellent communication and interpersonal skills Experience working with globally distributed teams and partners in different time zones Ability to work in a fast-paced, dynamic environment Analytical approach to understanding customer needs combined with creative follow-up to advance opportunities At Kensho, we pride ourselves on providing top-of-market benefits, including: Medical, Dental, and Vision insurance 100% company paid premiums Unlimited Paid Time Off 26 weeks of 100% paid Parental Leave (paternity and maternity) 401(k) plan with 6% employer matching Generous company matching on donations to non-profit charities Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences Plentiful snacks, drinks, and regularly catered lunches Dog-friendly office (CAM office) Bike sharing program memberships Compassion leave and elder care leave Mentoring and additional learning opportunities Opportunity to expand professional network and participate in conferences and events Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . We are an equal opportunity employer that welcomes future Kenshins with all experiences and perspectives. Kensho is headquartered in Cambridge, MA, with an additional office location in New York City. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
11/13/2026
Full time
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Kensho is S&P Global's hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful. Kensho is pioneering AI-powered solutions that reshape industries and unlock new business opportunities. As an AI Specialist, you will be responsible for helping to define and execute strategies that drive market expansion, revenue growth, and adoption of AI products. This role sits at the intersection of sales engineering, AI strategy, and customer engagement-helping Kensho deepen its footprint in key markets and maximize the impact of its AI solutions. You will leverage your skills and understanding of Kensho's value proposition and how we interact with S&P Global's solutions to spearhead the go-to-market strategy for our AI-powered data solutions. This role combines hands-on technical understanding of AI product lifecycles, scalability, and integration challenges with strategic market leadership, requiring someone who can bridge the gap between cutting-edge AI technology and commercial success. In this capacity, you'll act as a key subject matter expert in AI, assisting with closing strategic business deals and serving as a vital partner to go-to-market teams at S&P Global. You will help shape Kensho's strategic positioning, foster industry partnerships, and identify opportunities that translate into tangible value creation. You will play a pivotal role in bridging AI innovation with business needs, ensuring Kensho remains at the forefront of industry transformation. Kensho states that the anticipated base salary range for the position is 120-160k. At Kensho, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Key Responsibilities Strategic Growth & Market Expansion: Develop and deliver compelling technical and business cases to engage decision makers on new products, features, and innovations, ensuring clear articulation of technical feasibility, system requirements, value propositions, and ROI projections grounded in AI performance metrics Assess product readiness for market launch and guide necessary improvements or adjustments through detailed market feedback and competitive analysis Provide strategic market feedback to Kensho Strategy and Product teams to guide company positioning, product roadmap decisions, and strategic investment priorities Grow and manage a robust customer pipeline for AI-ready solutions, including LRA, Groundings, and beyond Identify Opportunities for Kensho Labs Team by facilitating design workshops with high value clients that require solution engineering Customer Engagement & Strategic Market Positioning: Build alliances with S&P Global customers through close collaboration with the Chief Client Office (CCO) and commercial teams Drive co-development partnerships , ensuring products go to market with SME testing Conduct market analysis to uncover new verticals, regions, and customer segments (e.g., Private Markets) and provide valuable insights back to Kensho Strategy and Product teams Deliver high-impact product demos for high-value customers, shaping narratives that highlight Kensho's unique value Lead technical deep-dive sessions with potential partners and customers to demonstrate the underlying AI architecture and capabilities of Kensho's solutions Represent Kensho at industry conferences and events , driving lead generation and thought leadership Develop market entry strategies for new segments and geographies, including risk assessment, resource requirements, and success metrics Own and drive strategic market positioning by identifying key differentiators and utilizing position matrices to visualize Kensho's competitive standing Cross-Functional Collaboration & Messaging: Collaborate with marketing and communications teams to develop clear, compelling narratives, segment-specific messaging, and transparent value propositions that resonate with target audiences Act as a critical bridge between customer needs and Kensho's product/engineering teams , translating market insights into actionable technical requirements and contributing directly to the prioritization of AI model enhancements and feature roadmaps Work closely with sales teams to provide market intelligence, competitive positioning, and customer insights that enhance sales effectiveness Drive sales enablement , ensuring commercial teams have the resources to effectively communicate Kensho's AI value proposition What You'll Bring: 3+ Years' proven experience in a customer-facing role such as a Sales Specialist, Solutions Architect, or Product specialist, with a focus on AI or data-driven solutions with a Bachelor's degree preferred Experience qualifying and selling B2B software, data or other technology products Subject-matter expertise with content feeds, metadata, assorted document and data delivery types a plus A strategic, analytical approach to assessing markets combined with creative, tactical execution to capture opportunities Effective communication skills working with internal colleagues and external vendor contacts at all levels Collaborative and cooperative attitude with sales and marketing teammates Goal oriented and self-motivated, with a passion for Artificial Intelligence Experience working with globally distributed teams and partners in different time zones Strong analytical skills with the ability to translate data into actionable insights A passion for and/or experience with advanced AI systems. Excellent communication and interpersonal skills Experience working with globally distributed teams and partners in different time zones Ability to work in a fast-paced, dynamic environment Analytical approach to understanding customer needs combined with creative follow-up to advance opportunities At Kensho, we pride ourselves on providing top-of-market benefits, including: Medical, Dental, and Vision insurance 100% company paid premiums Unlimited Paid Time Off 26 weeks of 100% paid Parental Leave (paternity and maternity) 401(k) plan with 6% employer matching Generous company matching on donations to non-profit charities Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences Plentiful snacks, drinks, and regularly catered lunches Dog-friendly office (CAM office) Bike sharing program memberships Compassion leave and elder care leave Mentoring and additional learning opportunities Opportunity to expand professional network and participate in conferences and events Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . We are an equal opportunity employer that welcomes future Kenshins with all experiences and perspectives. Kensho is headquartered in Cambridge, MA, with an additional office location in New York City. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Amazon Data Services, Inc.
Fredericksburg, Virginia
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As part of the global controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for troubleshooting, project management, and maintaining the building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. AWS Data centers have multiple components such as generators, uninterruptible power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers air-cooled and water-cooled , pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. All these components have local control systems that interact with each other via open and/or proprietary communications protocols. The BMS is the primary method of control of all mechanical systems within a data center. The EPMS is the primary method of monitoring all electrical systems within a data center. Key job responsibilities • Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems. • Provide technical assistance and support to operations during life cycle of the data center. • Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved. • Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders. • Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers. • Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders. • Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers. • Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholder's management. • Support Controls projects related commissioning activities in the data centers. • Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team. • Develop and modify controls logic programming and graphical user interfaces. • Manage multiple stakeholder deliverables, requirements and navigate challenging situations. • Financially manage BMS and EPMS service contracts. • Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor's work to ensure compliance with the scope, design, SOO and applicable local codes. BASIC QUALIFICATIONS - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Experience carrying new design concepts through exploration, development, and into deployment or mass production - Experience in MS Excel, Word, and Windows Operating Systems - Experience with power management and power monitoring systems PREFERRED QUALIFICATIONS - 5+ years of project management in data centers or comparable critical infrastructure experience - Knowledge of critical data center equipment - Knowledge of engineering documentation, electrical diagrams and standard operating procedures - Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA - Experience in project management in data centers or comparable critical infrastructure - Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure - Experience reading and interpreting construction specifications and drawings for all domains Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, FREDERICKSBURG - 111 100.00 USD annually
11/13/2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As part of the global controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for troubleshooting, project management, and maintaining the building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. AWS Data centers have multiple components such as generators, uninterruptible power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers air-cooled and water-cooled , pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. All these components have local control systems that interact with each other via open and/or proprietary communications protocols. The BMS is the primary method of control of all mechanical systems within a data center. The EPMS is the primary method of monitoring all electrical systems within a data center. Key job responsibilities • Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems. • Provide technical assistance and support to operations during life cycle of the data center. • Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved. • Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders. • Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers. • Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders. • Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers. • Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholder's management. • Support Controls projects related commissioning activities in the data centers. • Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team. • Develop and modify controls logic programming and graphical user interfaces. • Manage multiple stakeholder deliverables, requirements and navigate challenging situations. • Financially manage BMS and EPMS service contracts. • Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor's work to ensure compliance with the scope, design, SOO and applicable local codes. BASIC QUALIFICATIONS - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Experience carrying new design concepts through exploration, development, and into deployment or mass production - Experience in MS Excel, Word, and Windows Operating Systems - Experience with power management and power monitoring systems PREFERRED QUALIFICATIONS - 5+ years of project management in data centers or comparable critical infrastructure experience - Knowledge of critical data center equipment - Knowledge of engineering documentation, electrical diagrams and standard operating procedures - Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA - Experience in project management in data centers or comparable critical infrastructure - Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure - Experience reading and interpreting construction specifications and drawings for all domains Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, FREDERICKSBURG - 111 100.00 USD annually
Amazon Web Services (AWS) is seeking an exceptional individual to join the AMER Central Commissioning Team as a Commissioning Coordinator (CxC). The CxC reports directly to the Regional Manager and provides administrative project support, leads strategic initiatives, and drives process improvement for the Commissioning Engineers (CxEs) and Commissioning Managers across the organization. We thrive on operational efficiency and always insist on the highest standards. In this role, you will be responsible for facilitating program coordination for the AMER Central Commissioning team. You will be involved in the full life cycle of construction/commissioning projects within your assigned region, including activity from the start of the construction project through project execution and close out. You will work with highly-motivated experts from Engineering, Design, Construction, Procurement, Finance, and Legal to complete key deliverables required to build AWS data centers. You will coordinate with AMER CxC's from other regions to maintain consistency across the program. The successful candidate will be a strong communicator (both written and verbal), not be hindered by ambiguity or competing priorities, and have a basic understanding of data center construction, and a drive to learn and be curious. They will be detailed oriented and apply a variety of program coordination tools, methodologies, and techniques that support quick and efficient purchasing across all commissioning project types. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities - Managing and tracking Requests for Quotes (RFQs) - Facilitating Work Order (WO) and Change Order (CO) requests - Submitting Purchase Requests (PRs), as needed - Track Purchase Order (PO) status - Deep dive invoicing issues - Maintaining and tracking the status of contracts, budgets, and spend - Implementing and maintaining reports and dashboards - Collaborating with Procurement and external commissioning vendors to deliver operational excellence initiatives - Writing and maintaining internal and external training material and standard operating procedures (SOPs) A day in the life Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 2+ years of program or project management experience - 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience - 3+ years of advanced Microsoft Word and Excel experience - Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience - 2+ years of construction or project management, or 2+ years of vendor management experience - 4+ years of professional work experience, or experience in MS Office, with an emphasis on Excel - Bachelor degree in Construction Management, Cost Controls, Accounting, or applicable degree; experience can be substituted for degree PREFERRED QUALIFICATIONS - Knowledge of Lean principles and DMAIC methodology - Experience in requirement gathering and ability to write clear and detailed requirement document - Experience using Microsoft Projects software - Experience with material handling systems (MHS) installation, operation and maintenance - Experience working in an analytical environment with cross-functional teams - Experience working independently and collaborating effectively in a remote team environment - Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines - Experience leading process improvements - Experience working in Procore - Demonstrated ability to interpret contract terms, conditions, and exhibits as applicable to project requirements Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, OH, COLUMBUS - 55,600.00 - 97,400.00 USD annually
11/13/2026
Full time
Amazon Web Services (AWS) is seeking an exceptional individual to join the AMER Central Commissioning Team as a Commissioning Coordinator (CxC). The CxC reports directly to the Regional Manager and provides administrative project support, leads strategic initiatives, and drives process improvement for the Commissioning Engineers (CxEs) and Commissioning Managers across the organization. We thrive on operational efficiency and always insist on the highest standards. In this role, you will be responsible for facilitating program coordination for the AMER Central Commissioning team. You will be involved in the full life cycle of construction/commissioning projects within your assigned region, including activity from the start of the construction project through project execution and close out. You will work with highly-motivated experts from Engineering, Design, Construction, Procurement, Finance, and Legal to complete key deliverables required to build AWS data centers. You will coordinate with AMER CxC's from other regions to maintain consistency across the program. The successful candidate will be a strong communicator (both written and verbal), not be hindered by ambiguity or competing priorities, and have a basic understanding of data center construction, and a drive to learn and be curious. They will be detailed oriented and apply a variety of program coordination tools, methodologies, and techniques that support quick and efficient purchasing across all commissioning project types. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities - Managing and tracking Requests for Quotes (RFQs) - Facilitating Work Order (WO) and Change Order (CO) requests - Submitting Purchase Requests (PRs), as needed - Track Purchase Order (PO) status - Deep dive invoicing issues - Maintaining and tracking the status of contracts, budgets, and spend - Implementing and maintaining reports and dashboards - Collaborating with Procurement and external commissioning vendors to deliver operational excellence initiatives - Writing and maintaining internal and external training material and standard operating procedures (SOPs) A day in the life Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 2+ years of program or project management experience - 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience - 3+ years of advanced Microsoft Word and Excel experience - Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience - 2+ years of construction or project management, or 2+ years of vendor management experience - 4+ years of professional work experience, or experience in MS Office, with an emphasis on Excel - Bachelor degree in Construction Management, Cost Controls, Accounting, or applicable degree; experience can be substituted for degree PREFERRED QUALIFICATIONS - Knowledge of Lean principles and DMAIC methodology - Experience in requirement gathering and ability to write clear and detailed requirement document - Experience using Microsoft Projects software - Experience with material handling systems (MHS) installation, operation and maintenance - Experience working in an analytical environment with cross-functional teams - Experience working independently and collaborating effectively in a remote team environment - Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines - Experience leading process improvements - Experience working in Procore - Demonstrated ability to interpret contract terms, conditions, and exhibits as applicable to project requirements Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, OH, COLUMBUS - 55,600.00 - 97,400.00 USD annually
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
11/13/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Pay Range: $57.51hr - $62.51hr Job Overview: The IT Technical Coordinator provides project coordination and operational support for site IT activities, serving as a backup to the IT Site Leader. This role helps coordinate IT projects, infrastructure activities, operational support, vendors, documentation, and cross-functional dependencies to ensure technology initiatives are executed effectively. The ideal candidate combines strong project coordination skills with practical IT knowledge and is comfortable working across multiple projects, technical teams, vendors, and business stakeholders. Key Responsibilities: Coordinate multiple IT projects and site technology initiatives from planning through implementation. Maintain project schedules, milestones, action items, dependencies, risks, and issues. Facilitate project and technical meetings and ensure actions are documented, assigned, and followed through to completion. Coordinate technical activities across infrastructure, networking, applications, cybersecurity, manufacturing technology, and support teams. Assist the IT Site Leader with project execution and base-business activities. Site IT Operations: Assist in support coordination of day-to-day site IT activities and technology-related issues. Work with technical support teams to drive issues toward resolution and communicate status to stakeholders. Coordinate planned IT maintenance, upgrades, deployments, and infrastructure activities. Assist with technology lifecycle, remediation, and modernization initiatives. Stakeholder & Vendor Management: Serve as a coordination point between site IT, business stakeholders, technical teams, engineering, automation, facilities, and external vendors. Coordinate vendor activities, deliverables, schedules, and site access requirements. Escalate risks, resource constraints, and unresolved issues to the appropriate stakeholders. Documentation & Reporting: Maintain project plans, meeting minutes, action trackers, status reports, and technical documentation. Prepare concise project and operational status updates for IT leadership and stakeholders. Maintain organized project documentation in approved collaboration platforms. Track commitments and ensure appropriate follow-up and closure. Required Skills & Qualifications: Experience in IT project coordination, technical coordination, or IT project management. Working knowledge of enterprise IT infrastructure, applications, networks, servers, cybersecurity, and end-user technology. Strong organizational skills with the ability to manage several concurrent activities and priorities. Strong written and verbal communication skills. Demonstrated ability to coordinate cross-functional technical teams and external vendors. Strong problem-solving, issue-management, and follow-through capabilities. Proficiency with Microsoft 365 tools such as Teams, Excel, PowerPoint, SharePoint, and Outlook. Ability to communicate technical information clearly to both technical and nontechnical stakeholders. Preferred Qualifications: Experience supporting manufacturing, laboratory, or regulated environments. Familiarity with manufacturing IT/OT, MES, laboratory systems, automation, infrastructure, or site technology. Experience working with geographically distributed technical teams. Project management methodology experience or certification such as PMP, CAPM, Agile, or equivalent experience. Experience coordinating infrastructure upgrades, application deployments, remediation activities, or technology lifecycle projects. Key Competencies: Project coordination. Technical aptitude. Organization and prioritization. Stakeholder management. Vendor coordination. Communication. Problem solving. Risk and issue management. Documentation and reporting. Ownership and follow-through. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $57.51hr - $62.51hr Job Overview: The IT Technical Coordinator provides project coordination and operational support for site IT activities, serving as a backup to the IT Site Leader. This role helps coordinate IT projects, infrastructure activities, operational support, vendors, documentation, and cross-functional dependencies to ensure technology initiatives are executed effectively. The ideal candidate combines strong project coordination skills with practical IT knowledge and is comfortable working across multiple projects, technical teams, vendors, and business stakeholders. Key Responsibilities: Coordinate multiple IT projects and site technology initiatives from planning through implementation. Maintain project schedules, milestones, action items, dependencies, risks, and issues. Facilitate project and technical meetings and ensure actions are documented, assigned, and followed through to completion. Coordinate technical activities across infrastructure, networking, applications, cybersecurity, manufacturing technology, and support teams. Assist the IT Site Leader with project execution and base-business activities. Site IT Operations: Assist in support coordination of day-to-day site IT activities and technology-related issues. Work with technical support teams to drive issues toward resolution and communicate status to stakeholders. Coordinate planned IT maintenance, upgrades, deployments, and infrastructure activities. Assist with technology lifecycle, remediation, and modernization initiatives. Stakeholder & Vendor Management: Serve as a coordination point between site IT, business stakeholders, technical teams, engineering, automation, facilities, and external vendors. Coordinate vendor activities, deliverables, schedules, and site access requirements. Escalate risks, resource constraints, and unresolved issues to the appropriate stakeholders. Documentation & Reporting: Maintain project plans, meeting minutes, action trackers, status reports, and technical documentation. Prepare concise project and operational status updates for IT leadership and stakeholders. Maintain organized project documentation in approved collaboration platforms. Track commitments and ensure appropriate follow-up and closure. Required Skills & Qualifications: Experience in IT project coordination, technical coordination, or IT project management. Working knowledge of enterprise IT infrastructure, applications, networks, servers, cybersecurity, and end-user technology. Strong organizational skills with the ability to manage several concurrent activities and priorities. Strong written and verbal communication skills. Demonstrated ability to coordinate cross-functional technical teams and external vendors. Strong problem-solving, issue-management, and follow-through capabilities. Proficiency with Microsoft 365 tools such as Teams, Excel, PowerPoint, SharePoint, and Outlook. Ability to communicate technical information clearly to both technical and nontechnical stakeholders. Preferred Qualifications: Experience supporting manufacturing, laboratory, or regulated environments. Familiarity with manufacturing IT/OT, MES, laboratory systems, automation, infrastructure, or site technology. Experience working with geographically distributed technical teams. Project management methodology experience or certification such as PMP, CAPM, Agile, or equivalent experience. Experience coordinating infrastructure upgrades, application deployments, remediation activities, or technology lifecycle projects. Key Competencies: Project coordination. Technical aptitude. Organization and prioritization. Stakeholder management. Vendor coordination. Communication. Problem solving. Risk and issue management. Documentation and reporting. Ownership and follow-through. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $55.00hr - $60.00hr Job Overview: Provide L1/L2 production support within an enterprise SAP AMS environment. Manage assigned incidents, service requests, problems, and operational tasks through resolution or structured escalation. Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking, and closure. Provide clear, concise, complete, and timely communication to business users and technical stakeholders. Participate in shift handovers, operational reviews, CAB activities, and major-incident calls as applicable. Maintain runbooks, knowledge articles, known-error records, and support documentation. Support planned activities, releases, hypercare, month-end processing, and disaster-recovery events as rostered. Follow approved access-control, production-change, Firefighter, and segregation-of-duties procedures. Identify recurring issues and recommend automation, incident-reduction, and process-improvement opportunities. Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams, and external service providers where necessary. Work in a shift-based production-support environment, including on-call support where required. The SAP Integration/BTP Support Consultant will provide L1/L2 operational support for integrations connecting SAP applications with internal, external, and plant systems. The role will cover interface monitoring, failure analysis, reprocessing, and coordination with application and middleware teams. Key Responsibilities: Monitor integration flows, APIs, IDocs, message queues, and scheduled interface jobs. Support SAP BTP Integration Suite or SAP Cloud Integration operational activities. Triage incidents and determine whether failures originate in SAP applications, middleware, source or target systems, data or mapping, or network/infrastructure. Analyze payloads, message statuses, application logs, interface traces, and error records. Reprocess failed IDocs and integration messages after resolving eligible data or operational issues. Investigate B2B, EDI, API, and batch-based interface failures. Coordinate with application, middleware, infrastructure, network, and external-provider teams. Conduct root-cause analysis for recurring interface failures. Recommend improvements to monitoring, alerting, retry mechanisms, and operational recovery. Validate integration fixes in non-production environments. Support regression testing following technical or functional corrections. Prepare structured technical handovers containing logs, timestamps, message IDs, payload references, reproduction steps, and analysis. Escalate new-interface development, major mapping changes, and integration redesign to the appropriate development team. Maintain interface inventories, ownership matrices, runbooks, and recovery procedures. Required Skills and Experience: Hands-on experience with SAP BTP Integration Suite or SAP Cloud Integration. Experience with APIs, IDocs, XML/JSON payloads, and message monitoring. Knowledge of Apigee, EDI/B2B, or comparable integration technologies is desirable. Ability to analyze integration logs and diagnose cross-system failures. Understanding of SAP functional processes and interface dependencies. Experience with ITSM, incident management, root-cause analysis (RCA), and production change processes. Strong technical documentation and coordination skills. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $55.00hr - $60.00hr Job Overview: Provide L1/L2 production support within an enterprise SAP AMS environment. Manage assigned incidents, service requests, problems, and operational tasks through resolution or structured escalation. Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking, and closure. Provide clear, concise, complete, and timely communication to business users and technical stakeholders. Participate in shift handovers, operational reviews, CAB activities, and major-incident calls as applicable. Maintain runbooks, knowledge articles, known-error records, and support documentation. Support planned activities, releases, hypercare, month-end processing, and disaster-recovery events as rostered. Follow approved access-control, production-change, Firefighter, and segregation-of-duties procedures. Identify recurring issues and recommend automation, incident-reduction, and process-improvement opportunities. Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams, and external service providers where necessary. Work in a shift-based production-support environment, including on-call support where required. The SAP Integration/BTP Support Consultant will provide L1/L2 operational support for integrations connecting SAP applications with internal, external, and plant systems. The role will cover interface monitoring, failure analysis, reprocessing, and coordination with application and middleware teams. Key Responsibilities: Monitor integration flows, APIs, IDocs, message queues, and scheduled interface jobs. Support SAP BTP Integration Suite or SAP Cloud Integration operational activities. Triage incidents and determine whether failures originate in SAP applications, middleware, source or target systems, data or mapping, or network/infrastructure. Analyze payloads, message statuses, application logs, interface traces, and error records. Reprocess failed IDocs and integration messages after resolving eligible data or operational issues. Investigate B2B, EDI, API, and batch-based interface failures. Coordinate with application, middleware, infrastructure, network, and external-provider teams. Conduct root-cause analysis for recurring interface failures. Recommend improvements to monitoring, alerting, retry mechanisms, and operational recovery. Validate integration fixes in non-production environments. Support regression testing following technical or functional corrections. Prepare structured technical handovers containing logs, timestamps, message IDs, payload references, reproduction steps, and analysis. Escalate new-interface development, major mapping changes, and integration redesign to the appropriate development team. Maintain interface inventories, ownership matrices, runbooks, and recovery procedures. Required Skills and Experience: Hands-on experience with SAP BTP Integration Suite or SAP Cloud Integration. Experience with APIs, IDocs, XML/JSON payloads, and message monitoring. Knowledge of Apigee, EDI/B2B, or comparable integration technologies is desirable. Ability to analyze integration logs and diagnose cross-system failures. Understanding of SAP functional processes and interface dependencies. Experience with ITSM, incident management, root-cause analysis (RCA), and production change processes. Strong technical documentation and coordination skills. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $30.00hr - $35.00hr Job Overview: The candidate will leverage their technical expertise to manage academic labs and provide smart classroom support to the community of students and educators. Candidates must interview and work on site. Local candidates are strongly preferred. Key Responsibilities: Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training is provided on the proprietary software suite. Security & Compliance: Maintain the integrity of the technology environment by adhering to IT Security Standards and organizational policies. Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos. Strategic Objectives: User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community. Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Requirements: Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware and software issues. Communication Skills: The ability to translate technical language into helpful instructions for non-technical users. Organization: Ability to keep records updated and projects on schedule. Adaptability: A team player ready to handle varied duties to keep the department running smoothly. Requirements & Qualifications: Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). Technical Proficiency: Hands-on experience troubleshooting Windows and MacOS environments and common hardware (desktops and laptops). Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx). Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills: Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift and move computer equipment (up to 30 lbs). Ability to navigate classroom environments to perform installations. Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $30.00hr - $35.00hr Job Overview: The candidate will leverage their technical expertise to manage academic labs and provide smart classroom support to the community of students and educators. Candidates must interview and work on site. Local candidates are strongly preferred. Key Responsibilities: Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training is provided on the proprietary software suite. Security & Compliance: Maintain the integrity of the technology environment by adhering to IT Security Standards and organizational policies. Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos. Strategic Objectives: User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community. Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Requirements: Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware and software issues. Communication Skills: The ability to translate technical language into helpful instructions for non-technical users. Organization: Ability to keep records updated and projects on schedule. Adaptability: A team player ready to handle varied duties to keep the department running smoothly. Requirements & Qualifications: Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). Technical Proficiency: Hands-on experience troubleshooting Windows and MacOS environments and common hardware (desktops and laptops). Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx). Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills: Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift and move computer equipment (up to 30 lbs). Ability to navigate classroom environments to perform installations. Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $95.00hr - $100.00hr Job Overview: The organization is modernizing how employees communicate and collaborate. Over the next months, company-wide chat will move from Zoom Team Chat to Slack Enterprise, and content will be migrated from Box to Microsoft SharePoint and OneDrive. These programs touch every employee, every function, and external partners. The Technical Program Manager will lead these programs end to end, focusing on building alignment across senior stakeholders, working closely with Legal, Security, and Records Management, and driving organizational adoption. The ideal candidate has led large, cross-functional technology programs, understands organizational change management, and can quickly adapt to the technical landscape. Responsibilities: Own the end-to-end plan for the Slack implementation and Box-to-SharePoint migration, including scope, schedule, dependencies, risks, and budget. Design phased rollout and migration waves that balance business priorities, technical readiness, and organizational capacity for change. Coordinate internal teams, vendors, and professional services partners, holding all parties accountable to commitments. Plan and manage coexistence periods, cutover, decommissioning of legacy platforms, and post-go-live hypercare. Establish and run program governance, including a Steering Committee, decision log, and clear escalation paths. Build strong working relationships with business leaders across functions and regions, understanding their workflows and constraints. Partner early and continuously with Legal, Information Security, Privacy, Records Management, and Compliance on retention, legal hold, eDiscovery, external sharing, and data handling requirements. Prepare clear, concise executive communications and status reporting, including candid assessments of risk. Navigate resistance and competing priorities with diplomacy, distinguishing valid constraints from preference. Develop and execute a change management strategy covering audience analysis, communications, training, and support. Build and lead a Champions Network that drives peer-to-peer adoption and provides feedback to the program team. Partner with Communications and Learning teams to deliver messaging and training tailored to different audiences, from executives to frontline employees. Define clear guidance on how collaboration tools fit together (for example, when to use Slack versus Microsoft Teams, or SharePoint versus OneDrive). Define and track adoption metrics, and adjust the approach based on data and user feedback. Work with platform engineers and architects on solution design, including information architecture, permissions mapping, integrations, and identity and access requirements. Understand migration tooling, data volumes, and content complexity well enough to identify risks and make informed trade-offs. Drive standards for platform governance, such as channel naming, app and integration approval, site provisioning, and guest access. Requirements: 7+ years of program or project management experience, including leading large, cross-functional technology initiatives that affected a broad employee population (for example, ERP, infrastructure, end-user computing, or enterprise application rollouts). Demonstrated experience leading change management and driving user adoption, not just technical delivery. Track record of managing senior stakeholders, building governance structures, and influencing without direct authority. Experience working with Legal, Security, or Compliance teams on technology programs with regulatory or data governance requirements. Strong written and verbal communication skills, including the ability to tailor messages for executive and general employee audiences. Comfort with ambiguity and the ability to learn new platforms quickly. PMP, PgMP, or equivalent certification. Preferred: Experience with enterprise collaboration platforms such as Slack, Microsoft 365, SharePoint, Teams, Box, or Zoom. Experience with content or data migrations, including permissions and records retention considerations. Experience in a regulated industry such as medical devices, healthcare, life sciences, or financial services. Familiarity with change management frameworks such as Prosci ADKAR. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $95.00hr - $100.00hr Job Overview: The organization is modernizing how employees communicate and collaborate. Over the next months, company-wide chat will move from Zoom Team Chat to Slack Enterprise, and content will be migrated from Box to Microsoft SharePoint and OneDrive. These programs touch every employee, every function, and external partners. The Technical Program Manager will lead these programs end to end, focusing on building alignment across senior stakeholders, working closely with Legal, Security, and Records Management, and driving organizational adoption. The ideal candidate has led large, cross-functional technology programs, understands organizational change management, and can quickly adapt to the technical landscape. Responsibilities: Own the end-to-end plan for the Slack implementation and Box-to-SharePoint migration, including scope, schedule, dependencies, risks, and budget. Design phased rollout and migration waves that balance business priorities, technical readiness, and organizational capacity for change. Coordinate internal teams, vendors, and professional services partners, holding all parties accountable to commitments. Plan and manage coexistence periods, cutover, decommissioning of legacy platforms, and post-go-live hypercare. Establish and run program governance, including a Steering Committee, decision log, and clear escalation paths. Build strong working relationships with business leaders across functions and regions, understanding their workflows and constraints. Partner early and continuously with Legal, Information Security, Privacy, Records Management, and Compliance on retention, legal hold, eDiscovery, external sharing, and data handling requirements. Prepare clear, concise executive communications and status reporting, including candid assessments of risk. Navigate resistance and competing priorities with diplomacy, distinguishing valid constraints from preference. Develop and execute a change management strategy covering audience analysis, communications, training, and support. Build and lead a Champions Network that drives peer-to-peer adoption and provides feedback to the program team. Partner with Communications and Learning teams to deliver messaging and training tailored to different audiences, from executives to frontline employees. Define clear guidance on how collaboration tools fit together (for example, when to use Slack versus Microsoft Teams, or SharePoint versus OneDrive). Define and track adoption metrics, and adjust the approach based on data and user feedback. Work with platform engineers and architects on solution design, including information architecture, permissions mapping, integrations, and identity and access requirements. Understand migration tooling, data volumes, and content complexity well enough to identify risks and make informed trade-offs. Drive standards for platform governance, such as channel naming, app and integration approval, site provisioning, and guest access. Requirements: 7+ years of program or project management experience, including leading large, cross-functional technology initiatives that affected a broad employee population (for example, ERP, infrastructure, end-user computing, or enterprise application rollouts). Demonstrated experience leading change management and driving user adoption, not just technical delivery. Track record of managing senior stakeholders, building governance structures, and influencing without direct authority. Experience working with Legal, Security, or Compliance teams on technology programs with regulatory or data governance requirements. Strong written and verbal communication skills, including the ability to tailor messages for executive and general employee audiences. Comfort with ambiguity and the ability to learn new platforms quickly. PMP, PgMP, or equivalent certification. Preferred: Experience with enterprise collaboration platforms such as Slack, Microsoft 365, SharePoint, Teams, Box, or Zoom. Experience with content or data migrations, including permissions and records retention considerations. Experience in a regulated industry such as medical devices, healthcare, life sciences, or financial services. Familiarity with change management frameworks such as Prosci ADKAR. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $60.57hr - $65.57hr Job Overview: Our client is seeking an experienced SQL Database Administrator to be part of a small development team focusing on the restructuring and modernization of revenue collections systems and other related database environments. The candidate must have a strong background in database security, backup and recovery, and performance monitoring standards. Responsibilities: Establishes and maintains database performance standards; monitors system usage; analyzes database performance and performs system optimization tasks to maintain data availability and ensure system responsiveness to user queries. Devises and maintains data security and integrity standards; implements security access levels in accordance with management specifications. Diagnoses and resolves database system performance problems. Archives data; maintains archival and active records; performs data backup and recovery. Evaluates system and user needs and makes recommendations for increased system capacity. Plans and implements database conversion projects and the migration and upgrade of databases to new versions and servers. Monitors network traffic and communications usage patterns; configures or modifies network configuration to meet system demands and capacity planning needs. Required Skills, Knowledge and Abilities: Knowledge of principles and practices of database development, management, warehousing, and administration. Knowledge of hierarchical and relational database management system software programming languages. Knowledge of operating system software. Knowledge of database security practices to monitor, control, and evaluate user access, logons, permissions, and related variables. Knowledge of methods for ensuring, protecting, and resolving problems involving the security of information systems. Knowledge of archival, backup, and recovery methods. Strong hands-on experience administering Microsoft SQL Server. Experience with Azure SQL (Azure SQL Database or Managed Instance), including security administration, monitoring, and backup/recovery in Azure. Familiarity with Azure data tools such as Azure Data Factory or Azure Database Migration Service for moving data from legacy systems into SQL Server. Skill in developing database queries and generating reports. Ability to interview users and extract pertinent information for development of database query system and report generation, database model design, and upgrades. Ability to implement, control, and evaluate database management systems. Ability to prepare user documentation and train users in database capabilities and procedures for accessing data. Ability to analyze, apply logic, and solve technology problems. Ability to establish and maintain effective working relationships with vendors, management, technical co-workers, support specialists, and system users. Minimum Education and Experience Requirements: A bachelor's degree from an accredited college or university in information systems, computer science, or a related field and two years of experience in database management including performance optimization and troubleshooting, and implementing, maintaining, and controlling hierarchical or relational database management systems. Equivalencies: An equivalent combination of education and experience. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $60.57hr - $65.57hr Job Overview: Our client is seeking an experienced SQL Database Administrator to be part of a small development team focusing on the restructuring and modernization of revenue collections systems and other related database environments. The candidate must have a strong background in database security, backup and recovery, and performance monitoring standards. Responsibilities: Establishes and maintains database performance standards; monitors system usage; analyzes database performance and performs system optimization tasks to maintain data availability and ensure system responsiveness to user queries. Devises and maintains data security and integrity standards; implements security access levels in accordance with management specifications. Diagnoses and resolves database system performance problems. Archives data; maintains archival and active records; performs data backup and recovery. Evaluates system and user needs and makes recommendations for increased system capacity. Plans and implements database conversion projects and the migration and upgrade of databases to new versions and servers. Monitors network traffic and communications usage patterns; configures or modifies network configuration to meet system demands and capacity planning needs. Required Skills, Knowledge and Abilities: Knowledge of principles and practices of database development, management, warehousing, and administration. Knowledge of hierarchical and relational database management system software programming languages. Knowledge of operating system software. Knowledge of database security practices to monitor, control, and evaluate user access, logons, permissions, and related variables. Knowledge of methods for ensuring, protecting, and resolving problems involving the security of information systems. Knowledge of archival, backup, and recovery methods. Strong hands-on experience administering Microsoft SQL Server. Experience with Azure SQL (Azure SQL Database or Managed Instance), including security administration, monitoring, and backup/recovery in Azure. Familiarity with Azure data tools such as Azure Data Factory or Azure Database Migration Service for moving data from legacy systems into SQL Server. Skill in developing database queries and generating reports. Ability to interview users and extract pertinent information for development of database query system and report generation, database model design, and upgrades. Ability to implement, control, and evaluate database management systems. Ability to prepare user documentation and train users in database capabilities and procedures for accessing data. Ability to analyze, apply logic, and solve technology problems. Ability to establish and maintain effective working relationships with vendors, management, technical co-workers, support specialists, and system users. Minimum Education and Experience Requirements: A bachelor's degree from an accredited college or university in information systems, computer science, or a related field and two years of experience in database management including performance optimization and troubleshooting, and implementing, maintaining, and controlling hierarchical or relational database management systems. Equivalencies: An equivalent combination of education and experience. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $50.00hr - $55.00hr Job Overview: The mission is to protect, provide for, and progress the software and systems behind all of the organization's services with an ever-watchful eye on their availability, latency, performance, integration, and capacity to ensure the ultimate customer experience. Requirements: Must possess strong documentation and communication skills. Demonstrate working knowledge of automation principles. Intermediate understanding of core technical concepts. Hands-on intermediate knowledge of primary skills and subjects, with advanced proficiency in at least one discipline: ITIL/ITSM Principles and Practice; Software Development Lifecycle (SDLC); Infrastructure (Unix, Windows, Mainframe) Administration; Network Architecture (Layer 1 to Layer 3); Middleware & Runtime Environments (such as J2EE/.NET/etc); Load balancers and application firewalls (WAFs); Logging and Monitoring methods, standards and tools; DevOps Concepts & Tooling; Resiliency, High Availability & Business Continuity Planning/Management; Caching Concepts & Content Delivery Networks; Configuration Management (& Infrastructure as Code); Cloud Concepts, Architecture and Platform as a Service (PaaS) Concepts. Advanced understanding of Role Based Access Controls (RBAC) and Access Management (SAML, LTPA, SSO, OAuth). Self-driven with the ability to execute necessary tasks and duties independently. Strong analytical and critical thinking skills. Advanced knowledge of Internet architecture and project delivery. Intermediate knowledge of network troubleshooting. Foundational knowledge of cryptographic services (HSMs/Certificates). Mindset and Behavior Guidelines: Sense of urgency. Customer-focused mindset with a deep understanding of key customer journeys and user experience. Effective communication across all technical and managerial levels. Curiosity and a drive for continuous learning and continuous improvement. Ability to coach and mentor team members. Willingness to embrace risk and seek simplicity. Dedication to knowledge sharing and technical writing. Strong multi-tasking abilities and comfort handling difficult conversations. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $50.00hr - $55.00hr Job Overview: The mission is to protect, provide for, and progress the software and systems behind all of the organization's services with an ever-watchful eye on their availability, latency, performance, integration, and capacity to ensure the ultimate customer experience. Requirements: Must possess strong documentation and communication skills. Demonstrate working knowledge of automation principles. Intermediate understanding of core technical concepts. Hands-on intermediate knowledge of primary skills and subjects, with advanced proficiency in at least one discipline: ITIL/ITSM Principles and Practice; Software Development Lifecycle (SDLC); Infrastructure (Unix, Windows, Mainframe) Administration; Network Architecture (Layer 1 to Layer 3); Middleware & Runtime Environments (such as J2EE/.NET/etc); Load balancers and application firewalls (WAFs); Logging and Monitoring methods, standards and tools; DevOps Concepts & Tooling; Resiliency, High Availability & Business Continuity Planning/Management; Caching Concepts & Content Delivery Networks; Configuration Management (& Infrastructure as Code); Cloud Concepts, Architecture and Platform as a Service (PaaS) Concepts. Advanced understanding of Role Based Access Controls (RBAC) and Access Management (SAML, LTPA, SSO, OAuth). Self-driven with the ability to execute necessary tasks and duties independently. Strong analytical and critical thinking skills. Advanced knowledge of Internet architecture and project delivery. Intermediate knowledge of network troubleshooting. Foundational knowledge of cryptographic services (HSMs/Certificates). Mindset and Behavior Guidelines: Sense of urgency. Customer-focused mindset with a deep understanding of key customer journeys and user experience. Effective communication across all technical and managerial levels. Curiosity and a drive for continuous learning and continuous improvement. Ability to coach and mentor team members. Willingness to embrace risk and seek simplicity. Dedication to knowledge sharing and technical writing. Strong multi-tasking abilities and comfort handling difficult conversations. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
