Job Description Job Description Benefits: Health insurance Opportunity for advancement Paid time off Profit sharing Vision insurance Bonus based on performance Competitive salary Dental insurance Technology is what we work with. People are who we serve. The Opportunity: Join TeamLogic IT as a customer-service-first technical professional supporting multiple businesses, industries, and technologies. You do not need to know our entire stack on day one. You do need a solid IT foundation, a structured troubleshooting mindset, strong communication skills, and a genuine desire to learn, grow, and embrace AI-enabled support. Who We AreWe're a family-owned IT Managed Services Provider in Columbus, Ohio, helping small and midsized businesses get more from their technology through fully outsourced IT, co-managed services, supplemental support, and project-based solutions. As part of a nationwide franchise network of more than 360 locations, we combine the resources of a national organization with the culture, relationships, and flexibility of a locally owned business. We're growing and looking for people who want a career, not just another job. Our team members are empowered to make decisions, share ideas, take on new challenges, and help shape where the company is going. We believe hard work should be rewarded through competitive compensation, generous time off, profit sharing, career advancement opportunities, and a culture where people genuinely enjoy working and spending time together . Here, you won't be another number or a cog in the wheel. You'll have the opportunity to make a meaningful impact every day while building a career that can grow into advanced engineering, project management, leadership, and other opportunities within the company. Who We Are Looking For HUMBLE Low ego, owns mistakes, accepts feedback, shares credit, and asks for help when needed. HUNGRY Self-motivated, seeks challenges, pursues growth, and takes ownership of professional development. SMART People-smart, self-aware, empathetic, and able to communicate effectively with customers and teammates. What You Will Do Deliver exceptional support. Serve as a first point of contact by phone, email, remote support, and ticketing channels while creating a positive customer experience, even during difficult interactions. Troubleshoot and resolve. Diagnose common Windows, Microsoft 365, account, application, hardware, printer, endpoint, and connectivity issues using a structured process. Resolve or escalate. Make a thoughtful effort using documentation, vendor resources, teammates, and approved AI tools. Escalate promptly with clear notes, context, and troubleshooting already completed. Manage tickets and communication. Prioritize by impact and urgency, keep notes and time entries current, set expectations, and provide proactive updates so customers do not have to chase us. Document and improve. Maintain customer documentation and turn repeatable solutions into useful knowledge articles, procedures, and troubleshooting guides. Support projects. Assist senior engineers with workstation deployments, customer onboarding, Microsoft 365 initiatives, hardware refreshes, MFA/security rollouts, and basic network installations. Responsible AI Adoption Actively explores and adopts approved AI tools to improve troubleshooting, learning, communication, documentation, and the overall customer support experience. AI expertise is not required, but curiosity is. Experience experimenting with Microsoft Copilot, ChatGPT, or similar tools is valued. Uses AI as an assistant, not a substitute for judgment; verifies recommendations before acting and recognizes when an answer may be wrong. Protects customer information, uses only approved tools, follows security policies, and knows when to stop, ask, or escalate. Looks for opportunities to improve recurring work through AI, automation, PowerShell, RMM workflows, or better processes. Your Technical Foundation We do not expect you to know everything. We expect you to know how to troubleshoot and demonstrate that you can learn. WORKING FAMILIARITY • Windows 10/11 and common applications • Microsoft 365 applications and basic administration • Active Directory and/or Entra ID fundamentals • User accounts, permissions, password resets, and MFA • TCP/IP, DNS, DHCP, WiFi, and connectivity basics • Desktops, laptops, printers, peripherals, and basic hardware • Cybersecurity awareness, remote support, and ticketing concepts GREAT IF YOU HAVE BEEN EXPOSED TO • Microsoft Intune, Azure, and SharePoint • Firewalling, VLAN configuration, or wireless troubleshooting • RMM/PSA platforms and endpoint security tools • PowerShell, workflow automation, or scripting • Microsoft Copilot, Claude, or other AI tools • Windows Server • CompTIA or Microsoft certifications How You Work Customer service first. Listen actively, show empathy, communicate in plain language, remain calm under pressure, and never make a customer feel foolish for not understanding technology. Structured troubleshooting. Define the problem, ask thoughtful questions, test carefully, verify the outcome, document the resolution, and identify recurring issues. Appropriate urgency. Move quickly because technology interruptions affect the customer's work, but never sacrifice security, quality, documentation, or the customer experience. Balanced ownership. Research and attempt reasonable solutions independently, while having the humility and judgment to ask for help before time is wasted. Coachability and accountability. Own mistakes, apply feedback, follow established processes, and take responsibility for your learning and commitments. Adaptability. Embrace new tools, changing processes, AI, automation, and better ways of working rather than relying on "the way we have always done it." Experience & Education 1-3 years of IT support, help desk, desktop support, or related technical experience preferred; MSP experience is a plus, not a requirement. College degree preferred, ideally in Information Technology, Computer Science, Cybersecurity, or a related field. Equivalent experience and relevant certifications may be considered. Customer-facing experience in hospitality, retail, call centers, professional services, or other service-focused environments is valued when paired with a solid technical foundation. Certifications, home labs, Microsoft Learn, AI experimentation, and other self-directed learning are viewed as evidence of initiative and commitment to growth. Work Environment & Requirements Primarily in-office, Monday through Friday during normal business hours, with occasional after-hours work for projects, maintenance, or urgent customer needs. Ability to provide onsite support and travel locally to customer locations; valid driver's license required. Ability to perform basic desktop, network, and equipment installations and lift or move IT equipment up to approximately 50 pounds. Compensation: Above average compensation with Revenue and Profit Sharing. Health Insurance, Life Insurance, Dental, Vision and Disability Insurance. You may be a great fit if helping people feels rewarding, solving problems energizes you, AI makes you curious, feedback helps you grow, and you are looking for a career rather than simply your next job.
11/14/2026
Full time
Job Description Job Description Benefits: Health insurance Opportunity for advancement Paid time off Profit sharing Vision insurance Bonus based on performance Competitive salary Dental insurance Technology is what we work with. People are who we serve. The Opportunity: Join TeamLogic IT as a customer-service-first technical professional supporting multiple businesses, industries, and technologies. You do not need to know our entire stack on day one. You do need a solid IT foundation, a structured troubleshooting mindset, strong communication skills, and a genuine desire to learn, grow, and embrace AI-enabled support. Who We AreWe're a family-owned IT Managed Services Provider in Columbus, Ohio, helping small and midsized businesses get more from their technology through fully outsourced IT, co-managed services, supplemental support, and project-based solutions. As part of a nationwide franchise network of more than 360 locations, we combine the resources of a national organization with the culture, relationships, and flexibility of a locally owned business. We're growing and looking for people who want a career, not just another job. Our team members are empowered to make decisions, share ideas, take on new challenges, and help shape where the company is going. We believe hard work should be rewarded through competitive compensation, generous time off, profit sharing, career advancement opportunities, and a culture where people genuinely enjoy working and spending time together . Here, you won't be another number or a cog in the wheel. You'll have the opportunity to make a meaningful impact every day while building a career that can grow into advanced engineering, project management, leadership, and other opportunities within the company. Who We Are Looking For HUMBLE Low ego, owns mistakes, accepts feedback, shares credit, and asks for help when needed. HUNGRY Self-motivated, seeks challenges, pursues growth, and takes ownership of professional development. SMART People-smart, self-aware, empathetic, and able to communicate effectively with customers and teammates. What You Will Do Deliver exceptional support. Serve as a first point of contact by phone, email, remote support, and ticketing channels while creating a positive customer experience, even during difficult interactions. Troubleshoot and resolve. Diagnose common Windows, Microsoft 365, account, application, hardware, printer, endpoint, and connectivity issues using a structured process. Resolve or escalate. Make a thoughtful effort using documentation, vendor resources, teammates, and approved AI tools. Escalate promptly with clear notes, context, and troubleshooting already completed. Manage tickets and communication. Prioritize by impact and urgency, keep notes and time entries current, set expectations, and provide proactive updates so customers do not have to chase us. Document and improve. Maintain customer documentation and turn repeatable solutions into useful knowledge articles, procedures, and troubleshooting guides. Support projects. Assist senior engineers with workstation deployments, customer onboarding, Microsoft 365 initiatives, hardware refreshes, MFA/security rollouts, and basic network installations. Responsible AI Adoption Actively explores and adopts approved AI tools to improve troubleshooting, learning, communication, documentation, and the overall customer support experience. AI expertise is not required, but curiosity is. Experience experimenting with Microsoft Copilot, ChatGPT, or similar tools is valued. Uses AI as an assistant, not a substitute for judgment; verifies recommendations before acting and recognizes when an answer may be wrong. Protects customer information, uses only approved tools, follows security policies, and knows when to stop, ask, or escalate. Looks for opportunities to improve recurring work through AI, automation, PowerShell, RMM workflows, or better processes. Your Technical Foundation We do not expect you to know everything. We expect you to know how to troubleshoot and demonstrate that you can learn. WORKING FAMILIARITY • Windows 10/11 and common applications • Microsoft 365 applications and basic administration • Active Directory and/or Entra ID fundamentals • User accounts, permissions, password resets, and MFA • TCP/IP, DNS, DHCP, WiFi, and connectivity basics • Desktops, laptops, printers, peripherals, and basic hardware • Cybersecurity awareness, remote support, and ticketing concepts GREAT IF YOU HAVE BEEN EXPOSED TO • Microsoft Intune, Azure, and SharePoint • Firewalling, VLAN configuration, or wireless troubleshooting • RMM/PSA platforms and endpoint security tools • PowerShell, workflow automation, or scripting • Microsoft Copilot, Claude, or other AI tools • Windows Server • CompTIA or Microsoft certifications How You Work Customer service first. Listen actively, show empathy, communicate in plain language, remain calm under pressure, and never make a customer feel foolish for not understanding technology. Structured troubleshooting. Define the problem, ask thoughtful questions, test carefully, verify the outcome, document the resolution, and identify recurring issues. Appropriate urgency. Move quickly because technology interruptions affect the customer's work, but never sacrifice security, quality, documentation, or the customer experience. Balanced ownership. Research and attempt reasonable solutions independently, while having the humility and judgment to ask for help before time is wasted. Coachability and accountability. Own mistakes, apply feedback, follow established processes, and take responsibility for your learning and commitments. Adaptability. Embrace new tools, changing processes, AI, automation, and better ways of working rather than relying on "the way we have always done it." Experience & Education 1-3 years of IT support, help desk, desktop support, or related technical experience preferred; MSP experience is a plus, not a requirement. College degree preferred, ideally in Information Technology, Computer Science, Cybersecurity, or a related field. Equivalent experience and relevant certifications may be considered. Customer-facing experience in hospitality, retail, call centers, professional services, or other service-focused environments is valued when paired with a solid technical foundation. Certifications, home labs, Microsoft Learn, AI experimentation, and other self-directed learning are viewed as evidence of initiative and commitment to growth. Work Environment & Requirements Primarily in-office, Monday through Friday during normal business hours, with occasional after-hours work for projects, maintenance, or urgent customer needs. Ability to provide onsite support and travel locally to customer locations; valid driver's license required. Ability to perform basic desktop, network, and equipment installations and lift or move IT equipment up to approximately 50 pounds. Compensation: Above average compensation with Revenue and Profit Sharing. Health Insurance, Life Insurance, Dental, Vision and Disability Insurance. You may be a great fit if helping people feels rewarding, solving problems energizes you, AI makes you curious, feedback helps you grow, and you are looking for a career rather than simply your next job.
Position Title: Senior Systems Engineer Description: Senior Systems Engineer (Infrastructure) Location: Beachwood, OH Shift: Monday - Friday 8am -5pm (Onsite 4 days a week) Position Summary The Senior Systems Engineer is responsible for the design, implementation, administration, and support of Penske Logistics' enterprise infrastructure environment, including server, storage, virtualization, cloud, and backup technologies. This role provides day-to-day operational support for both Windows and Linux server platforms while ensuring high availability, performance, scalability, and security across enterprise systems. The Senior Systems Engineer will lead and support infrastructure initiatives involving virtualization platforms, storage systems, automation, disaster recovery, and cloud-integrated technologies. This position requires strong technical expertise, project leadership capabilities, and the ability to collaborate across technical and non-technical teams to deliver reliable and innovative IT solutions that support Penske's business operations. The role includes participation in after-hours support, maintenance windows, and on-call rotation responsibilities. Major Responsibilities Administer, maintain, monitor, and support enterprise Windows and Linux server environments Manage and support virtualization platforms including VMware vSphere, Nutanix AHV, Hyper-V, and related infrastructure technologies Support enterprise storage environments including Dell EMC, SAN/NAS, and fiber channel and ethernet technologies Design, implement, and maintain highly available virtual infrastructure solutions Monitor system health, performance, and capacity planning for servers, storage, and virtualization platforms Ensure systems and infrastructure adhere to organizational security standards and remediation practices Implement automation and operational efficiencies using PowerShell, PowerCLI, Bash, Python, or similar scripting tools Perform disaster recovery planning, testing, documentation, and ongoing operational readiness activities Install, configure, upgrade, and patch operating systems, hypervisors, and enterprise applications Support cloud and hybrid-cloud infrastructure initiatives across on-premises and cloud environments Manage enterprise backup and recovery solutions and ensure data protection standards are maintained Lead infrastructure projects from planning and design through implementation and operational support Develop project plans, timelines, risk assessments, contingency plans, and status reporting Collaborate with internal teams, vendors, and business stakeholders on infrastructure solutions and strategic initiatives Create and maintain infrastructure documentation, diagrams, standards, and operational procedures Maintain server inventory, lifecycle management documentation, and asset tracking Evaluate emerging technologies and provide recommendations for infrastructure modernization and optimization Mentor junior engineers and provide technical guidance to support staff Ensure proper management processes are followed for all infrastructure modifications Provide after-hours support for infrastructure-related incidents and scheduled maintenance activities Perform additional duties and special projects as assigned Qualifications Bachelor's degree required in Information Technology, Computer Science, Computer Engineering, or related field preferred Equivalent combination of education and relevant infrastructure administration experience will be considered Minimum 5 years of experience in systems engineering, infrastructure administration, or enterprise IT support 2-3 years of experience leading or supporting mid-to-large scale infrastructure projects Strong experience administering Windows Server and Linux server operating systems (Red Hat, Ubuntu, or similar) Experience supporting enterprise virtualization platforms including VMware vSphere, Nutanix AHV, Hyper-V, or similar technologies Experience with enterprise storage technologies including Dell EMC, SAN, NAS, and fiber channel infrastructure Experience with Active Directory, DNS, DHCP, Group Policy, and identity/access management concepts Experience with cloud platforms and hybrid infrastructure environments preferred Experience with monitoring, backup, and disaster recovery solutions Strong scripting and automation experience using PowerShell, PowerCLI, Bash, Python, or similar tools Knowledge of enterprise networking concepts, VLANs, and network interface configuration Experience implementing security remediation and infrastructure hardening best practices Strong documentation, troubleshooting, communication, and organizational skills Experience with Microsoft Office applications including Visio Preferred Certifications VMware Certified Professional (VCP) Nutanix Certified Professional (NCP) Red Hat Certified System Administrator (RHCSA) or equivalent Linux certification Relevant cloud or infrastructure certifications preferred Physical Requirements Regular, predictable, full attendance is an essential function of the job Ability to work the required schedule, travel as necessary, and participate in after-hours support rotations Ability to read, analyze, and communicate technical information verbally and in writing Ability to occasionally lift and/or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus Penske Logistics is an Equal Opportunity Employer. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Information Technology Job Function: Software Engineering Job Family: Information Technology Address: 3000 Auburn Dr Primary Location: US-OH-Beachwood Employer: Penske Logistics LLC Req ID: Requirements PI
11/13/2026
Full time
Position Title: Senior Systems Engineer Description: Senior Systems Engineer (Infrastructure) Location: Beachwood, OH Shift: Monday - Friday 8am -5pm (Onsite 4 days a week) Position Summary The Senior Systems Engineer is responsible for the design, implementation, administration, and support of Penske Logistics' enterprise infrastructure environment, including server, storage, virtualization, cloud, and backup technologies. This role provides day-to-day operational support for both Windows and Linux server platforms while ensuring high availability, performance, scalability, and security across enterprise systems. The Senior Systems Engineer will lead and support infrastructure initiatives involving virtualization platforms, storage systems, automation, disaster recovery, and cloud-integrated technologies. This position requires strong technical expertise, project leadership capabilities, and the ability to collaborate across technical and non-technical teams to deliver reliable and innovative IT solutions that support Penske's business operations. The role includes participation in after-hours support, maintenance windows, and on-call rotation responsibilities. Major Responsibilities Administer, maintain, monitor, and support enterprise Windows and Linux server environments Manage and support virtualization platforms including VMware vSphere, Nutanix AHV, Hyper-V, and related infrastructure technologies Support enterprise storage environments including Dell EMC, SAN/NAS, and fiber channel and ethernet technologies Design, implement, and maintain highly available virtual infrastructure solutions Monitor system health, performance, and capacity planning for servers, storage, and virtualization platforms Ensure systems and infrastructure adhere to organizational security standards and remediation practices Implement automation and operational efficiencies using PowerShell, PowerCLI, Bash, Python, or similar scripting tools Perform disaster recovery planning, testing, documentation, and ongoing operational readiness activities Install, configure, upgrade, and patch operating systems, hypervisors, and enterprise applications Support cloud and hybrid-cloud infrastructure initiatives across on-premises and cloud environments Manage enterprise backup and recovery solutions and ensure data protection standards are maintained Lead infrastructure projects from planning and design through implementation and operational support Develop project plans, timelines, risk assessments, contingency plans, and status reporting Collaborate with internal teams, vendors, and business stakeholders on infrastructure solutions and strategic initiatives Create and maintain infrastructure documentation, diagrams, standards, and operational procedures Maintain server inventory, lifecycle management documentation, and asset tracking Evaluate emerging technologies and provide recommendations for infrastructure modernization and optimization Mentor junior engineers and provide technical guidance to support staff Ensure proper management processes are followed for all infrastructure modifications Provide after-hours support for infrastructure-related incidents and scheduled maintenance activities Perform additional duties and special projects as assigned Qualifications Bachelor's degree required in Information Technology, Computer Science, Computer Engineering, or related field preferred Equivalent combination of education and relevant infrastructure administration experience will be considered Minimum 5 years of experience in systems engineering, infrastructure administration, or enterprise IT support 2-3 years of experience leading or supporting mid-to-large scale infrastructure projects Strong experience administering Windows Server and Linux server operating systems (Red Hat, Ubuntu, or similar) Experience supporting enterprise virtualization platforms including VMware vSphere, Nutanix AHV, Hyper-V, or similar technologies Experience with enterprise storage technologies including Dell EMC, SAN, NAS, and fiber channel infrastructure Experience with Active Directory, DNS, DHCP, Group Policy, and identity/access management concepts Experience with cloud platforms and hybrid infrastructure environments preferred Experience with monitoring, backup, and disaster recovery solutions Strong scripting and automation experience using PowerShell, PowerCLI, Bash, Python, or similar tools Knowledge of enterprise networking concepts, VLANs, and network interface configuration Experience implementing security remediation and infrastructure hardening best practices Strong documentation, troubleshooting, communication, and organizational skills Experience with Microsoft Office applications including Visio Preferred Certifications VMware Certified Professional (VCP) Nutanix Certified Professional (NCP) Red Hat Certified System Administrator (RHCSA) or equivalent Linux certification Relevant cloud or infrastructure certifications preferred Physical Requirements Regular, predictable, full attendance is an essential function of the job Ability to work the required schedule, travel as necessary, and participate in after-hours support rotations Ability to read, analyze, and communicate technical information verbally and in writing Ability to occasionally lift and/or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus Penske Logistics is an Equal Opportunity Employer. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Information Technology Job Function: Software Engineering Job Family: Information Technology Address: 3000 Auburn Dr Primary Location: US-OH-Beachwood Employer: Penske Logistics LLC Req ID: Requirements PI
WEIDENHAMMER SYSTEMS CORPORATION
Wyomissing, Pennsylvania
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/13/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Job Description Job Description Genesis10 is currently seeking a Senior Innovation Software Engineer for a Contract-to-Hire opportunity. This position can work hybrid or can work remotely in the footprint locations of Columbus, OH; Minnetonka, MN; Atlanta, GA: Dallas, TX; Detroit, MI; Chicago, IL; Charlotte, NC; Birmingham, AL; Tupelo, MS; Pittsburgh, PA; Cleveland, OH; Akron, OH and Cincinnati, OH. Compensation: $64.00 - $72.00 per hour, W2, based on qualifications + potential for bonus Position Overview: This role focuses on the high-velocity development of innovation solutions, with a strong emphasis on building and deploying AI-enabled and agentic applications within Google Cloud. The Senior Innovation Software Engineer will lead the development of applications, APIs, workflow automations, integrations, and agent-based solutions that demonstrate clear business value. This individual will partner closely across the Innovation team to develop end-to-end high-quality solutions using Vertex AI or Comparable: Vertex AI strongly preferred. Comparable experience with AWS Bedrock, Microsoft Azure AI Foundry, or Palantir AIP, Gemini, and modern agent frameworks while ensuring solutions are secure, testable, observable, and ready for broader reuse and production deployment. Key Responsibilities: Lead the development of prototypes, proof-of-concept solutions, and production-ready applications to validate new ideas and technologies, with emphasis on building working applications end-to-end Design and implement APIs, backend services, workflow automations, UI experiences, and agent-based solutions to support innovation use cases Build and deploy AI-enabled application capabilities using Google Cloud technologies, including Vertex AI or Comparable: Vertex AI strongly preferred. Comparable experience with AWS Bedrock, Microsoft Azure AI Foundry, or Palantir AIP and Gemini Design and implement agentic and multi-agent workflows using frameworks such as Google ADK, Agent Engine, LangGraph, or equivalent technologies Deploy and operate AI-enabled applications and agent services using Google Cloud deployment patterns, ideally including Cloud Run, CI/CD, environment configuration, monitoring, logging, and observability Design or integrate with AI gateways and model-proxy layers supporting model routing, authentication, access controls, guardrails, and model governance Implement grounding and Retrieval-Augmented Generation (RAG) solutions using Vertex AI Search / Discovery Engine or comparable enterprise retrieval and grounding technologies Support AI governance, including token usage, model consumption, cost management, access controls, security guardrails, and responsible model usage Experiment with, develop, and implement emerging technology solutions and translate them into working, scalable solutions Develop and maintain rapid development patterns for innovation solutions, including starter kits, reusable components, internal demos, and implementation playbooks Integrate solutions with enterprise systems as needed, including identity/access, data sources, eventing, internal services, and security controls, partnering with architecture and platform stakeholders Evaluate emerging tools and frameworks that improve engineering velocity, AI orchestration, security, reliability, and quality Operate with limited supervision, proactively defining tasks, making progress visible, and driving solutions from concept through deployment Primary Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field 8+ years of experience in software engineering, application development, and end-to-end innovative solution delivery Demonstrated hands-on software development experience building full-stack applications end-to-end such as APIs, back-end applications, and UIs Strong hands-on Google Cloud development experience with demonstrated experience deploying applications or AI solutions within GCP Production experience implementing AI-enabled applications using Vertex AI or Comparable: Vertex AI strongly preferred. Comparable experience with AWS Bedrock, Microsoft Azure AI Foundry, or Palantir AIP and Gemini; experience should extend beyond using Gemini or other GenAI tools solely as coding assistants Hands-on experience building and deploying agentic or multi-agent solutions using frameworks such as Google ADK, Agent Engine, LangGraph, or comparable agent orchestration frameworks Strong experience integrating models and AI services into production applications in a hands-on capacity Experience deploying cloud-native applications and AI services, preferably using Google Cloud Run Comfort working in a fast-paced environment, progressing despite ambiguity and ability to independently lead development workstreams from concept to execution Clear, structured verbal and written communication skills; collaborative and proactive working style Desired Skills: Strong full-stack experience across backend applications, APIs, integrations, and functional UI development Experience designing or integrating with an AI gateway, LLM gateway, or model-proxy platform, including model routing, authentication, access controls, and guardrails Experience implementing AI safety and security controls using Model Armor or comparable technologies Experience managing token usage, model consumption, observability, and AI-related cost governance Experience implementing grounding/RAG solutions using Vertex AI Search / Discovery Engine or comparable enterprise retrieval platforms Strong hands-on development experience using modern programming languages and frameworks such as Java, Python, TypeScript/JavaScript, or similar Experience with containerization, CI/CD, cloud-native deployment patterns, and operating applications within enterprise environments Experience building automation solutions, including workflow engines, scripting, web automation, and system-to-system integrations Experience deploying applications within regulated or highly controlled environments, including exposure to VPC Service Controls (VPC-SC), private networking, DLP, secure coding practices, and application security Experience with AWS Bedrock, Azure OpenAI, or comparable AI platforms is beneficial when combined with demonstrated hands-on Google Cloud AI deployment experience Proven track record of delivering innovative solutions using emerging technologies, with focus on rapid experimentation, production implementation, and measurable outcomes If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/12/2026
Full time
Job Description Job Description Genesis10 is currently seeking a Senior Innovation Software Engineer for a Contract-to-Hire opportunity. This position can work hybrid or can work remotely in the footprint locations of Columbus, OH; Minnetonka, MN; Atlanta, GA: Dallas, TX; Detroit, MI; Chicago, IL; Charlotte, NC; Birmingham, AL; Tupelo, MS; Pittsburgh, PA; Cleveland, OH; Akron, OH and Cincinnati, OH. Compensation: $64.00 - $72.00 per hour, W2, based on qualifications + potential for bonus Position Overview: This role focuses on the high-velocity development of innovation solutions, with a strong emphasis on building and deploying AI-enabled and agentic applications within Google Cloud. The Senior Innovation Software Engineer will lead the development of applications, APIs, workflow automations, integrations, and agent-based solutions that demonstrate clear business value. This individual will partner closely across the Innovation team to develop end-to-end high-quality solutions using Vertex AI or Comparable: Vertex AI strongly preferred. Comparable experience with AWS Bedrock, Microsoft Azure AI Foundry, or Palantir AIP, Gemini, and modern agent frameworks while ensuring solutions are secure, testable, observable, and ready for broader reuse and production deployment. Key Responsibilities: Lead the development of prototypes, proof-of-concept solutions, and production-ready applications to validate new ideas and technologies, with emphasis on building working applications end-to-end Design and implement APIs, backend services, workflow automations, UI experiences, and agent-based solutions to support innovation use cases Build and deploy AI-enabled application capabilities using Google Cloud technologies, including Vertex AI or Comparable: Vertex AI strongly preferred. Comparable experience with AWS Bedrock, Microsoft Azure AI Foundry, or Palantir AIP and Gemini Design and implement agentic and multi-agent workflows using frameworks such as Google ADK, Agent Engine, LangGraph, or equivalent technologies Deploy and operate AI-enabled applications and agent services using Google Cloud deployment patterns, ideally including Cloud Run, CI/CD, environment configuration, monitoring, logging, and observability Design or integrate with AI gateways and model-proxy layers supporting model routing, authentication, access controls, guardrails, and model governance Implement grounding and Retrieval-Augmented Generation (RAG) solutions using Vertex AI Search / Discovery Engine or comparable enterprise retrieval and grounding technologies Support AI governance, including token usage, model consumption, cost management, access controls, security guardrails, and responsible model usage Experiment with, develop, and implement emerging technology solutions and translate them into working, scalable solutions Develop and maintain rapid development patterns for innovation solutions, including starter kits, reusable components, internal demos, and implementation playbooks Integrate solutions with enterprise systems as needed, including identity/access, data sources, eventing, internal services, and security controls, partnering with architecture and platform stakeholders Evaluate emerging tools and frameworks that improve engineering velocity, AI orchestration, security, reliability, and quality Operate with limited supervision, proactively defining tasks, making progress visible, and driving solutions from concept through deployment Primary Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field 8+ years of experience in software engineering, application development, and end-to-end innovative solution delivery Demonstrated hands-on software development experience building full-stack applications end-to-end such as APIs, back-end applications, and UIs Strong hands-on Google Cloud development experience with demonstrated experience deploying applications or AI solutions within GCP Production experience implementing AI-enabled applications using Vertex AI or Comparable: Vertex AI strongly preferred. Comparable experience with AWS Bedrock, Microsoft Azure AI Foundry, or Palantir AIP and Gemini; experience should extend beyond using Gemini or other GenAI tools solely as coding assistants Hands-on experience building and deploying agentic or multi-agent solutions using frameworks such as Google ADK, Agent Engine, LangGraph, or comparable agent orchestration frameworks Strong experience integrating models and AI services into production applications in a hands-on capacity Experience deploying cloud-native applications and AI services, preferably using Google Cloud Run Comfort working in a fast-paced environment, progressing despite ambiguity and ability to independently lead development workstreams from concept to execution Clear, structured verbal and written communication skills; collaborative and proactive working style Desired Skills: Strong full-stack experience across backend applications, APIs, integrations, and functional UI development Experience designing or integrating with an AI gateway, LLM gateway, or model-proxy platform, including model routing, authentication, access controls, and guardrails Experience implementing AI safety and security controls using Model Armor or comparable technologies Experience managing token usage, model consumption, observability, and AI-related cost governance Experience implementing grounding/RAG solutions using Vertex AI Search / Discovery Engine or comparable enterprise retrieval platforms Strong hands-on development experience using modern programming languages and frameworks such as Java, Python, TypeScript/JavaScript, or similar Experience with containerization, CI/CD, cloud-native deployment patterns, and operating applications within enterprise environments Experience building automation solutions, including workflow engines, scripting, web automation, and system-to-system integrations Experience deploying applications within regulated or highly controlled environments, including exposure to VPC Service Controls (VPC-SC), private networking, DLP, secure coding practices, and application security Experience with AWS Bedrock, Azure OpenAI, or comparable AI platforms is beneficial when combined with demonstrated hands-on Google Cloud AI deployment experience Proven track record of delivering innovative solutions using emerging technologies, with focus on rapid experimentation, production implementation, and measurable outcomes If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Job Description Senior Infrastructure Engineer Job Type: Permanent Full Time Cleveland, OH, Pittsburgh, PA, or Dallas, TX and is 5 days onsite. Description: Senior Infrastructure Engineer Position Description We are seeking a highly motivated Sr. Infrastructure Engineer to support and enhance enterprise infrastructure platforms for a major banking client. This role will be responsible for maintaining secure, scalable, and highly available infrastructure environments across servers, databases, middleware, networking, and cloud platforms. The ideal candidate will have experience in vulnerability management, supporting complex enterprise systems, strong troubleshooting skills, and a proactive mindset toward automation, reliability, and operational excellence. This position is located at our client site in Cleveland, OH, Pittsburgh, PA, or Dallas, TX and is 5 days onsite. Future duties and responsibilities . Manage and support enterprise infrastructure environments across: . Linux/Unix and Windows servers . Virtualized and cloud environments . Middleware and application hosting platforms . Monitor infrastructure health, performance, and system availability . Troubleshoot and resolve infrastructure incidents, outages, and performance bottlenecks . Support deployment, configuration, and maintenance of infrastructure components . Collaborate with application, database, network, security, and DevOps teams . Implement infrastructure automation and operational improvements . Perform root cause analysis (RCA) and support continuous improvement initiatives . Maintain system documentation, operational procedures, and architecture diagrams . Ensure compliance with enterprise security, audit, and banking regulatory requirements . Support disaster recovery, backup, and high availability strategies . Participate in on-call support rotations and incident management processes Required Qualifications: . Bachelor's degree or higher in Computer Science or equivalent preferred but not required. . 5+ years of experience with Linux/Unix and Windows server administration . 5+ years of experience in Infrastructure monitoring and observability tools . Subject matter expertise in Sysdig . Strong experience with Server provisioning and configuration management . Good knowledge of Networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls); Enterprise storage and backup solutions . 5+ years of experience with Shell scripting; Python or Powershell . Familiarity with CI/CD Pipelines & DevOps practices . Experience supporting Enterprise applications & middleware platforms . Experience supporting database environments (Oracle, SQL Server, DB2, PostgreSQL, etc.) . Strong troubleshooting and incident management capabilities . Experience performing root cause analysis (RCA) . Understanding of system performance tuning and capacity planning . Experience working in high-availability and mission-critical environments Desired Skills: . Experience in Banking or Financial services industry is a plus . Exposure to cloud platforms - AWS, Azure or GCP . Experience with Kubernetes . Experience with Monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or Prometheus - KB1 Ref: Pittsburgh
11/12/2026
Full time
Job Description Job Description Senior Infrastructure Engineer Job Type: Permanent Full Time Cleveland, OH, Pittsburgh, PA, or Dallas, TX and is 5 days onsite. Description: Senior Infrastructure Engineer Position Description We are seeking a highly motivated Sr. Infrastructure Engineer to support and enhance enterprise infrastructure platforms for a major banking client. This role will be responsible for maintaining secure, scalable, and highly available infrastructure environments across servers, databases, middleware, networking, and cloud platforms. The ideal candidate will have experience in vulnerability management, supporting complex enterprise systems, strong troubleshooting skills, and a proactive mindset toward automation, reliability, and operational excellence. This position is located at our client site in Cleveland, OH, Pittsburgh, PA, or Dallas, TX and is 5 days onsite. Future duties and responsibilities . Manage and support enterprise infrastructure environments across: . Linux/Unix and Windows servers . Virtualized and cloud environments . Middleware and application hosting platforms . Monitor infrastructure health, performance, and system availability . Troubleshoot and resolve infrastructure incidents, outages, and performance bottlenecks . Support deployment, configuration, and maintenance of infrastructure components . Collaborate with application, database, network, security, and DevOps teams . Implement infrastructure automation and operational improvements . Perform root cause analysis (RCA) and support continuous improvement initiatives . Maintain system documentation, operational procedures, and architecture diagrams . Ensure compliance with enterprise security, audit, and banking regulatory requirements . Support disaster recovery, backup, and high availability strategies . Participate in on-call support rotations and incident management processes Required Qualifications: . Bachelor's degree or higher in Computer Science or equivalent preferred but not required. . 5+ years of experience with Linux/Unix and Windows server administration . 5+ years of experience in Infrastructure monitoring and observability tools . Subject matter expertise in Sysdig . Strong experience with Server provisioning and configuration management . Good knowledge of Networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls); Enterprise storage and backup solutions . 5+ years of experience with Shell scripting; Python or Powershell . Familiarity with CI/CD Pipelines & DevOps practices . Experience supporting Enterprise applications & middleware platforms . Experience supporting database environments (Oracle, SQL Server, DB2, PostgreSQL, etc.) . Strong troubleshooting and incident management capabilities . Experience performing root cause analysis (RCA) . Understanding of system performance tuning and capacity planning . Experience working in high-availability and mission-critical environments Desired Skills: . Experience in Banking or Financial services industry is a plus . Exposure to cloud platforms - AWS, Azure or GCP . Experience with Kubernetes . Experience with Monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or Prometheus - KB1 Ref: Pittsburgh
Job Description Job Description SQA (Software Quality Assurance) Lead QUALITY ENGINEERING FULL-TIME ON-SITE - SANTA CLARA, CA We are looking for a hands-on SQA (Software Quality Assurance) Lead to anchor quality across the SiFly Aviation software stack and grow quality engineering into a first-class discipline as we scale toward production flight. This is a senior, deeply technical role: you will set the testing strategy, build the automation and end-to-end suites that gate our releases, and mentor a small, growing QA team spanning Turkey and Santa Clara - while staying close enough to the code and the aircraft to write and debug tests yourself. About SiFly Aviation At SiFly, we're building a new category of aircraft: vertical-takeoff, long-endurance drones that deliver helicopter-level performance at drone economics. After thousands of flight tests and years of engineering, our NDAA-compliant platform flies more than 2 hours in hover or 3 hours in forward flight on a single charge - matching the capability of traditional helicopters at a fraction of their cost and operational burden. We merge aerial robotics, perception, and onboard intelligence to cut complexity and minimize human intervention, and our unique approach to communications and networking unlocks remote operations from day one. It's an ambitious mission, and we're a small team that moves fast. The Role You will own how SiFly Aviation decides a build is ready to fly. Today one QA engineer covers end-to-end system testing; you will take that foundation and turn it into a coherent quality practice - a shared definition of "release-ready," automated regression that runs on every change, and a simulation-and-bench workflow that lets any engineer trust a green result. You will do this primarily as a builder: designing and writing tests, standing up the infrastructure that runs them, and triaging the failures - while setting the standards and mentoring the engineers who join you. The team is intentionally split by strength: one engineer focused on QA test-automation development and another on manual, end-to-end test execution, across Turkey and Santa Clara. You will shape how those roles work together, review their test plans, and grow the group into an organization that scales with the product. What You'll Do Own the QA strategy end-to-end. Define what "release-ready" means for the Q12, set pass/fail criteria and release gates, and make quality a measurable, non-negotiable part of the development and release workflow rather than a step at the end. Build the automated regression suites. Design and write automated tests covering flight software, autonomy features, MAVLink interfaces, camera and video pipelines (H.264/HEVC, WHIP/WHEP), the detect-and-avoid stack, telemetry, and operator workflows - and keep them fast and trustworthy enough to run on every change. Make simulation and bench testing first-class. Own the SITL/HITL test workflow and keep it faithful to real aircraft behavior; build scenario-based tests for takeoff and landing, mission execution, failsafes, detect-and-avoid, GPS degradation, sensor noise, comms delays, and the long tail of edge cases. Stand up the test infrastructure. Wire QA into CI so tests trigger automatically, run nightly and batch validation jobs, and deploy simulator and test instances locally and on remote servers so any engineer can run a meaningful test without booking aircraft time. Validate the full connected system. Test multi-link connectivity and failover (5G, Wi-Fi 6, Wi-Fi HaLow), OTA update and rollback via Mender, cloud/backend integration over MQTT and REST, and the Pilot, Crew, HQ, and Mobile apps against the embedded platform. Close the loop between real flights and the lab. Capture and organize logs, MAVLink and telemetry, video, and perception outputs; reproduce bugs seen in real flights as automated regression tests; and quantify where simulation diverges from reality in dynamics, sensors, timing, and control response. Make results legible. Build dashboards, log summaries, failure artifacts, and reports so a release lead can trust a green build - and so failures route quickly to the right owner. Lead and grow the team. Mentor the automation- and manual-focused QA engineers across Turkey and Santa Clara, review their test plans, set standards and coding practices for the group, and help hire as the QA organization expands. Partner across engineering. Work closely with flight software, embedded platform, autonomy, perception, and applications teams so QA is part of everyday development, not a downstream gate. Required Experience Minimum 5+ years of professional experience in software quality assurance, test engineering, or a closely related field. A bachelor's degree or higher in a related program - Electrical Engineering, Computer Engineering, Computer Science, or similar. Senior QA / test engineering experience, with a track record of building automated test systems, CI pipelines, or QA infrastructure for complex software - and setting the practices around them. Strong Python for test automation, log analysis, orchestration, and tooling. Comfortable owning quality across a distributed system: debugging across processes, containers, networks, and hardware/software boundaries on Linux. Hands-on experience with MAVLink, ROS, or comparable autopilot/robotics stacks - or the ability to demonstrate you can get there quickly. Direct experience with SITL, HITL, hardware-in-the-loop, or hardware/software integration testing of robotic or embedded systems. Experience mentoring engineers, reviewing test plans, or otherwise leading quality work - formally or informally - for a team. Working knowledge of aircraft, robotics, or embedded behavior - sensors, control loops, coordinate frames, and timing/synchronization - enough to know when a test result is suspicious. Comfortable deploying and operating test services on remote machines and servers. Advanced English language skills and strong written and verbal communication - able to coordinate clearly across a distributed team in Turkey and Santa Clara. Nice to Have Isaac Sim, Gazebo, AirSim, or game-engine-based simulators. Camera simulation, RTSP/GStreamer or WebRTC video testing. Docker and cloud-based CI/CD. OTA testing (Mender) and Yocto/embedded Linux. XRCE-DDS or DDS-based robotics middleware. Prior sim-to-real correlation work. QA dashboards, log viewers, or failure-triage tooling. Familiarity with UAV regulatory context (Remote ID, ADS-B). Experience standing up or leading a QA function from an early stage. A valid SHGM (Turkish DGCA) remote-pilot licence for the Q12's İHA weight class - İHA1 (4-25 kg) or İHA2 (25-150 kg) depending on take-off weight - ideally with beyond-visual-line-of-sight (BVLOS) operational authorization. What Success Looks Like SiFly has a real QA organization with clear ownership - and a shared, trusted definition of what "ready to fly" means. Simulation and end-to-end tests gate every release, not just nightly, and any engineer can spin up a representative test locally or remotely in minutes. Field bugs land in the regression suite within days, not quarters, and stay fixed. Detect-and-avoid scenarios, camera and video workflows, connectivity failover, OTA updates, and operator actions are exercised safely and repeatably before any real flight. Flight logs, telemetry, video, and simulation outputs are stored, searchable, and replayable from one place. The QA engineers you lead are growing, unblocked, and trusted by the rest of engineering - and the team treats quality as something they rely on, not a demo. Compensation & Logistics Gross salary range: $160K-$180K. Salaries are paid in USD. Job type: Remote contract-based employment. Location: On-site position in Santa Clara, CA - working closely with our Europe team.
11/12/2026
Full time
Job Description Job Description SQA (Software Quality Assurance) Lead QUALITY ENGINEERING FULL-TIME ON-SITE - SANTA CLARA, CA We are looking for a hands-on SQA (Software Quality Assurance) Lead to anchor quality across the SiFly Aviation software stack and grow quality engineering into a first-class discipline as we scale toward production flight. This is a senior, deeply technical role: you will set the testing strategy, build the automation and end-to-end suites that gate our releases, and mentor a small, growing QA team spanning Turkey and Santa Clara - while staying close enough to the code and the aircraft to write and debug tests yourself. About SiFly Aviation At SiFly, we're building a new category of aircraft: vertical-takeoff, long-endurance drones that deliver helicopter-level performance at drone economics. After thousands of flight tests and years of engineering, our NDAA-compliant platform flies more than 2 hours in hover or 3 hours in forward flight on a single charge - matching the capability of traditional helicopters at a fraction of their cost and operational burden. We merge aerial robotics, perception, and onboard intelligence to cut complexity and minimize human intervention, and our unique approach to communications and networking unlocks remote operations from day one. It's an ambitious mission, and we're a small team that moves fast. The Role You will own how SiFly Aviation decides a build is ready to fly. Today one QA engineer covers end-to-end system testing; you will take that foundation and turn it into a coherent quality practice - a shared definition of "release-ready," automated regression that runs on every change, and a simulation-and-bench workflow that lets any engineer trust a green result. You will do this primarily as a builder: designing and writing tests, standing up the infrastructure that runs them, and triaging the failures - while setting the standards and mentoring the engineers who join you. The team is intentionally split by strength: one engineer focused on QA test-automation development and another on manual, end-to-end test execution, across Turkey and Santa Clara. You will shape how those roles work together, review their test plans, and grow the group into an organization that scales with the product. What You'll Do Own the QA strategy end-to-end. Define what "release-ready" means for the Q12, set pass/fail criteria and release gates, and make quality a measurable, non-negotiable part of the development and release workflow rather than a step at the end. Build the automated regression suites. Design and write automated tests covering flight software, autonomy features, MAVLink interfaces, camera and video pipelines (H.264/HEVC, WHIP/WHEP), the detect-and-avoid stack, telemetry, and operator workflows - and keep them fast and trustworthy enough to run on every change. Make simulation and bench testing first-class. Own the SITL/HITL test workflow and keep it faithful to real aircraft behavior; build scenario-based tests for takeoff and landing, mission execution, failsafes, detect-and-avoid, GPS degradation, sensor noise, comms delays, and the long tail of edge cases. Stand up the test infrastructure. Wire QA into CI so tests trigger automatically, run nightly and batch validation jobs, and deploy simulator and test instances locally and on remote servers so any engineer can run a meaningful test without booking aircraft time. Validate the full connected system. Test multi-link connectivity and failover (5G, Wi-Fi 6, Wi-Fi HaLow), OTA update and rollback via Mender, cloud/backend integration over MQTT and REST, and the Pilot, Crew, HQ, and Mobile apps against the embedded platform. Close the loop between real flights and the lab. Capture and organize logs, MAVLink and telemetry, video, and perception outputs; reproduce bugs seen in real flights as automated regression tests; and quantify where simulation diverges from reality in dynamics, sensors, timing, and control response. Make results legible. Build dashboards, log summaries, failure artifacts, and reports so a release lead can trust a green build - and so failures route quickly to the right owner. Lead and grow the team. Mentor the automation- and manual-focused QA engineers across Turkey and Santa Clara, review their test plans, set standards and coding practices for the group, and help hire as the QA organization expands. Partner across engineering. Work closely with flight software, embedded platform, autonomy, perception, and applications teams so QA is part of everyday development, not a downstream gate. Required Experience Minimum 5+ years of professional experience in software quality assurance, test engineering, or a closely related field. A bachelor's degree or higher in a related program - Electrical Engineering, Computer Engineering, Computer Science, or similar. Senior QA / test engineering experience, with a track record of building automated test systems, CI pipelines, or QA infrastructure for complex software - and setting the practices around them. Strong Python for test automation, log analysis, orchestration, and tooling. Comfortable owning quality across a distributed system: debugging across processes, containers, networks, and hardware/software boundaries on Linux. Hands-on experience with MAVLink, ROS, or comparable autopilot/robotics stacks - or the ability to demonstrate you can get there quickly. Direct experience with SITL, HITL, hardware-in-the-loop, or hardware/software integration testing of robotic or embedded systems. Experience mentoring engineers, reviewing test plans, or otherwise leading quality work - formally or informally - for a team. Working knowledge of aircraft, robotics, or embedded behavior - sensors, control loops, coordinate frames, and timing/synchronization - enough to know when a test result is suspicious. Comfortable deploying and operating test services on remote machines and servers. Advanced English language skills and strong written and verbal communication - able to coordinate clearly across a distributed team in Turkey and Santa Clara. Nice to Have Isaac Sim, Gazebo, AirSim, or game-engine-based simulators. Camera simulation, RTSP/GStreamer or WebRTC video testing. Docker and cloud-based CI/CD. OTA testing (Mender) and Yocto/embedded Linux. XRCE-DDS or DDS-based robotics middleware. Prior sim-to-real correlation work. QA dashboards, log viewers, or failure-triage tooling. Familiarity with UAV regulatory context (Remote ID, ADS-B). Experience standing up or leading a QA function from an early stage. A valid SHGM (Turkish DGCA) remote-pilot licence for the Q12's İHA weight class - İHA1 (4-25 kg) or İHA2 (25-150 kg) depending on take-off weight - ideally with beyond-visual-line-of-sight (BVLOS) operational authorization. What Success Looks Like SiFly has a real QA organization with clear ownership - and a shared, trusted definition of what "ready to fly" means. Simulation and end-to-end tests gate every release, not just nightly, and any engineer can spin up a representative test locally or remotely in minutes. Field bugs land in the regression suite within days, not quarters, and stay fixed. Detect-and-avoid scenarios, camera and video workflows, connectivity failover, OTA updates, and operator actions are exercised safely and repeatably before any real flight. Flight logs, telemetry, video, and simulation outputs are stored, searchable, and replayable from one place. The QA engineers you lead are growing, unblocked, and trusted by the rest of engineering - and the team treats quality as something they rely on, not a demo. Compensation & Logistics Gross salary range: $160K-$180K. Salaries are paid in USD. Job type: Remote contract-based employment. Location: On-site position in Santa Clara, CA - working closely with our Europe team.
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/10/2026
Full time
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/09/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Job Description Job Description This job requires active TS/SCI clearance with a CI Polygraph. Please apply only if you have an active TS/SCI clearance with a CI Polygraph. North Point Technology is hiring a Data Integration Lead to support our INSCOM Data Capabilities Division team. This role is ideal for a data-focused engineer who builds and manages pipelines that ensure intelligence data is accessible, reliable, and mission-ready. Content Site Manager - Senior Position / LCAT: Content Site Manager Level: Senior Lead Designation: N/A Location: Fort Belvoir, VA Role Summary Assists in aligning processes and technology to enable information sharing by analysts and organizations for analytic production. Uses centralized and peripheral databases, content management, records management systems and shapes workflow and processes. Compiles reports on performance and usage metrics and future requirements for existing knowledge management capabilities including, but not limited to, search, discovery, storage and retrieval of data and formal production and taskings. Disseminates intelligence products across separate networks and portals (per PWS Task Area 1, Section 4.2 - DCD Digital Content Management). Responsibilities Align processes and technology to enable information sharing by analysts and organizations for analytic production Use centralized and peripheral databases, content management, and records management systems to shape workflow and processes Compile reports on performance and usage metrics and future requirements for existing knowledge management capabilities, including search, discovery, storage and retrieval of data, and formal production and taskings Disseminate intelligence products across separate networks and portals Maintain all DCD intelligence content websites by keeping them relevant and up to date with current and validated intelligence content Conduct quality control checks of all links/URLs on DCD intelligence content sites; identify broken links and replace them; conduct QC once per week for all DCD managed websites and portals Populate hosted SharePoint portals for intelligence organizations or units with relevant intelligence content aligned with their mission needs Ensure newly identified products are tracked on the Master Intelligence Content Management tracker; perform comprehensive review of the tracker once each quarter to identify dissemination gaps; remedy gaps within 10 business days of discovery Maintain and update web-enabled portals for crisis actions or contingency operations, establishing crisis knowledge centers Establish a plan for Crisis Portals within 2 business days of tasking and populate within 5 business days Maintain a customer-facing web-accessible interactive index hosted on a specified mission network Draft and maintain SOPs documenting all content management tasks; provide revisions every 6 months - supports CDRL A009 - Content Management SOPs and Management Tasks Required Qualifications Demonstrates in-depth knowledge and understanding of the labor category activities required to meet mission requirements Demonstrates mastery of qualitative and quantitative analytic methodologies and pursues developments in academia or other fields that affect tradecraft methodology Demonstrates ability to define comprehensive, new, or unique research approaches that enable rigorous assessments to address and contribute to high-level tasks Demonstrates in-depth analysis of analytic operations and knowledge management issues across organizational and intra-IC boundaries and clearly articulates key findings Demonstrates ability to work independently and with minimal oversight Demonstrates ability to review analytic products for cogent arguments, tradecraft standards, and adequate support for conclusions; routinely tests analytic rigor of analytic products Required Experience: 10 years demonstrated experience in an intelligence discipline working in the DoD or IC within the last 2 years Required Experience: Advanced Experience using Microsoft SharePoint Current DoD Top Secret / SCI Security Clearance with ability to obtain Preferred Qualifications Desired Experience: Minimum 12 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years Desired Education: Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country's most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer's most difficult problems. At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members. Come join us! Apply with North Point Technology today! For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.
10/07/2026
Full time
Job Description Job Description This job requires active TS/SCI clearance with a CI Polygraph. Please apply only if you have an active TS/SCI clearance with a CI Polygraph. North Point Technology is hiring a Data Integration Lead to support our INSCOM Data Capabilities Division team. This role is ideal for a data-focused engineer who builds and manages pipelines that ensure intelligence data is accessible, reliable, and mission-ready. Content Site Manager - Senior Position / LCAT: Content Site Manager Level: Senior Lead Designation: N/A Location: Fort Belvoir, VA Role Summary Assists in aligning processes and technology to enable information sharing by analysts and organizations for analytic production. Uses centralized and peripheral databases, content management, records management systems and shapes workflow and processes. Compiles reports on performance and usage metrics and future requirements for existing knowledge management capabilities including, but not limited to, search, discovery, storage and retrieval of data and formal production and taskings. Disseminates intelligence products across separate networks and portals (per PWS Task Area 1, Section 4.2 - DCD Digital Content Management). Responsibilities Align processes and technology to enable information sharing by analysts and organizations for analytic production Use centralized and peripheral databases, content management, and records management systems to shape workflow and processes Compile reports on performance and usage metrics and future requirements for existing knowledge management capabilities, including search, discovery, storage and retrieval of data, and formal production and taskings Disseminate intelligence products across separate networks and portals Maintain all DCD intelligence content websites by keeping them relevant and up to date with current and validated intelligence content Conduct quality control checks of all links/URLs on DCD intelligence content sites; identify broken links and replace them; conduct QC once per week for all DCD managed websites and portals Populate hosted SharePoint portals for intelligence organizations or units with relevant intelligence content aligned with their mission needs Ensure newly identified products are tracked on the Master Intelligence Content Management tracker; perform comprehensive review of the tracker once each quarter to identify dissemination gaps; remedy gaps within 10 business days of discovery Maintain and update web-enabled portals for crisis actions or contingency operations, establishing crisis knowledge centers Establish a plan for Crisis Portals within 2 business days of tasking and populate within 5 business days Maintain a customer-facing web-accessible interactive index hosted on a specified mission network Draft and maintain SOPs documenting all content management tasks; provide revisions every 6 months - supports CDRL A009 - Content Management SOPs and Management Tasks Required Qualifications Demonstrates in-depth knowledge and understanding of the labor category activities required to meet mission requirements Demonstrates mastery of qualitative and quantitative analytic methodologies and pursues developments in academia or other fields that affect tradecraft methodology Demonstrates ability to define comprehensive, new, or unique research approaches that enable rigorous assessments to address and contribute to high-level tasks Demonstrates in-depth analysis of analytic operations and knowledge management issues across organizational and intra-IC boundaries and clearly articulates key findings Demonstrates ability to work independently and with minimal oversight Demonstrates ability to review analytic products for cogent arguments, tradecraft standards, and adequate support for conclusions; routinely tests analytic rigor of analytic products Required Experience: 10 years demonstrated experience in an intelligence discipline working in the DoD or IC within the last 2 years Required Experience: Advanced Experience using Microsoft SharePoint Current DoD Top Secret / SCI Security Clearance with ability to obtain Preferred Qualifications Desired Experience: Minimum 12 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years Desired Education: Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country's most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer's most difficult problems. At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members. Come join us! Apply with North Point Technology today! For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.
Job Description Job Description Assistant Chief Engineer - Structural (Bridge) Wall Township, NJ French & Parrello Associates (FPA) is seeking an experienced and highly respected Assistant Chief Engineer - Bridge to provide technical leadership and strategic direction for our growing Bridge Department at our headquarters in Wall Township, NJ. This is a unique opportunity for a senior transportation engineering professional who wants to make a significant impact by leading complex bridge projects, mentoring talented engineers, advancing technical excellence, and helping shape the continued growth of one of the Northeast's fastest-growing engineering consulting firms. Recognized year after year as one of NJBIZ's Best Places to Work in New Jersey, FPA is committed to creating a culture where talented professionals are empowered to grow, collaborate, and lead. In 2026, FPA was ranked on Zweig's Hot Firm List, recognizing the firm among the 100 fastest-growing AEC firms in the United States and Canada. Our continued growth is driven by our investment in our people, technical expertise, and commitment to delivering innovative infrastructure solutions for the communities we serve. The successful candidate will serve as a technical leader within FPA's Bridge Department, providing oversight and guidance on complex bridge design, rehabilitation, and transportation infrastructure projects throughout New Jersey and the region. This individual will work closely with project managers, engineers, and multidisciplinary teams to ensure the successful delivery of high-quality engineering solutions while advancing the department's technical capabilities and reputation. This role is ideal for a recognized bridge engineering professional who enjoys solving complex technical challenges, developing engineering talent, collaborating with clients and agencies, and contributing to the strategic growth of a multidisciplinary engineering firm. Unlike larger organizations where senior technical professionals can become disconnected from project teams and decision-making, FPA provides the opportunity to directly influence projects, mentor future leaders, and play a key role in shaping the future of our Bridge practice. Bridge Engineering Expertise & Project Experience FPA's Bridge Department has a long-standing reputation for delivering innovative solutions for complex transportation infrastructure projects throughout New Jersey and the Northeast. Our team has successfully completed bridge design, rehabilitation, inspection, and construction support assignments for NJDOT, DRJTBC, NJ Turnpike Authority, Garden State Parkway, PennDOT, counties, municipalities, and other transportation agencies. Our experience includes major bridge replacements, deck replacements, structural rehabilitations, bridge widenings, load ratings, seismic evaluations, staged construction projects, and complex transportation improvements involving steel plate girders, rolled steel beams, prestressed concrete systems, culverts, pedestrian bridges, and specialty structures. The Assistant Chief Engineer - Bridge will have the opportunity to lead projects that shape the region's transportation network, including major highway structures, historic bridge rehabilitations, waterfront and movable bridge projects, and technically challenging infrastructure improvements. FPA's portfolio includes work on critical corridors such as US Routes 1, 22, 27, 33, and 80, as well as significant assignments for public agencies requiring innovative engineering solutions, multidisciplinary coordination, and a commitment to quality from preliminary design through construction completion. Responsibilities • Provide technical leadership and oversight for complex bridge design, rehabilitation, replacement, and transportation infrastructure projects • Serve as a senior technical resource for bridge engineering teams, providing guidance on design approaches, engineering solutions, and project delivery strategies • Lead quality assurance and quality control (QA/QC) reviews of bridge plans, calculations, specifications, technical reports, and design documentation • Oversee structural analysis and design activities in accordance with AASHTO LRFD Bridge Design Specifications, NJDOT standards, and applicable agency requirements • Provide technical direction for bridge modeling, load rating analyses, structural evaluations, and rehabilitation design efforts • Collaborate with Project Managers and multidisciplinary teams including roadway, traffic, geotechnical, environmental, hydraulic, and construction engineering professionals • Support complex project pursuits through technical strategy, proposal development, interviews, and client presentations • Maintain and strengthen relationships with NJDOT, county engineering departments, municipalities, and other transportation agencies • Mentor, coach, and develop engineers within the Bridge Department by providing technical guidance and supporting professional growth • Assist with the development of department standards, technical resources, and best practices to enhance project delivery and engineering excellence • Participate in strategic planning initiatives to support continued growth of FPA's transportation and bridge practice • Conduct site visits, bridge inspections, and field assessments as needed to support project delivery and technical decision-making Qualifications • Bachelor's degree in Civil Engineering required; Master's degree in Structural Engineering required • Professional Engineer (PE) license required; New Jersey, New York and/or Pennsylvania PE preferred or ability to obtain through reciprocity • 15+ years of progressive bridge design and structural engineering experience • Extensive experience delivering complex bridge and transportation infrastructure projects/Historical Bridge Design Rehabilitation experience is a plus • Advanced knowledge of AASHTO LRFD Bridge Design Specifications and NJDOT bridge design procedure • Strong technical expertise in bridge analysis, rehabilitation, replacement, and structural evaluation • Proficiency with bridge design and analysis software such as LEAP Bridge, LARSA, MIDAS, CSiBridge, STAAD, or equivalent programs • Experience with AutoCAD and/or MicroStation required • Demonstrated ability to provide technical leadership, mentor engineers, and elevate team performance • Strong communication, organization, and problem-solving skills with the ability to collaborate across disciplines • Established relationships with transportation agencies, municipalities, and public-sector clients preferred • Experience supporting business development, proposal preparation, and client engagement activities preferred Additional Information • Sponsorship for U.S. employment authorization is not available for this position. • Relocation assistance is available for this position. Don't meet every qualification? At FPA, we recognize that great candidates bring diverse experiences and perspectives. If you are excited about this opportunity but do not meet every listed requirement, we encourage you to apply. Your experience may be exactly what we need for this role or another opportunity within our growing team. The FPA Difference Large firms offer scale. FPA offers opportunity. For more than 50 years, French & Parrello Associates (FPA) has been delivering innovative engineering solutions that shape communities, improve infrastructure, and support regional growth. As an employee-owned, mid-sized engineering and consulting firm, FPA combines the technical capabilities and expertise of a larger organization with the collaboration, accessibility, and personal investment of a close-knit team. At FPA, senior technical leaders have the opportunity to make a meaningful impact beyond individual projects. You will help shape engineering standards, mentor the next generation of professionals, collaborate with industry leaders, and influence the continued growth and success of our Bridge Department. Our multidisciplinary approach allows technical leaders to see the full picture, from concept development and design through construction completion, while collaborating with experts across transportation, structural, environmental, water resources, and other engineering disciplines. We invest in our people through mentorship, professional development, and opportunities for leadership because we believe the success of our employees drives the continued success of our firm. At FPA, you are not just providing engineering expertise, you are helping build a growing organization and shaping the infrastructure that supports communities for generations. Benefits Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement plans. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Compensation The projected compensation range for this position is $150,000 to $200,000. Actual compensation will depend on factors including experience, education, qualifications, and skill set. FPA recognizes and rewards performance through an annual bonus program and offers a signing bonus for this particular position for qualified candidates.
09/30/2026
Full time
Job Description Job Description Assistant Chief Engineer - Structural (Bridge) Wall Township, NJ French & Parrello Associates (FPA) is seeking an experienced and highly respected Assistant Chief Engineer - Bridge to provide technical leadership and strategic direction for our growing Bridge Department at our headquarters in Wall Township, NJ. This is a unique opportunity for a senior transportation engineering professional who wants to make a significant impact by leading complex bridge projects, mentoring talented engineers, advancing technical excellence, and helping shape the continued growth of one of the Northeast's fastest-growing engineering consulting firms. Recognized year after year as one of NJBIZ's Best Places to Work in New Jersey, FPA is committed to creating a culture where talented professionals are empowered to grow, collaborate, and lead. In 2026, FPA was ranked on Zweig's Hot Firm List, recognizing the firm among the 100 fastest-growing AEC firms in the United States and Canada. Our continued growth is driven by our investment in our people, technical expertise, and commitment to delivering innovative infrastructure solutions for the communities we serve. The successful candidate will serve as a technical leader within FPA's Bridge Department, providing oversight and guidance on complex bridge design, rehabilitation, and transportation infrastructure projects throughout New Jersey and the region. This individual will work closely with project managers, engineers, and multidisciplinary teams to ensure the successful delivery of high-quality engineering solutions while advancing the department's technical capabilities and reputation. This role is ideal for a recognized bridge engineering professional who enjoys solving complex technical challenges, developing engineering talent, collaborating with clients and agencies, and contributing to the strategic growth of a multidisciplinary engineering firm. Unlike larger organizations where senior technical professionals can become disconnected from project teams and decision-making, FPA provides the opportunity to directly influence projects, mentor future leaders, and play a key role in shaping the future of our Bridge practice. Bridge Engineering Expertise & Project Experience FPA's Bridge Department has a long-standing reputation for delivering innovative solutions for complex transportation infrastructure projects throughout New Jersey and the Northeast. Our team has successfully completed bridge design, rehabilitation, inspection, and construction support assignments for NJDOT, DRJTBC, NJ Turnpike Authority, Garden State Parkway, PennDOT, counties, municipalities, and other transportation agencies. Our experience includes major bridge replacements, deck replacements, structural rehabilitations, bridge widenings, load ratings, seismic evaluations, staged construction projects, and complex transportation improvements involving steel plate girders, rolled steel beams, prestressed concrete systems, culverts, pedestrian bridges, and specialty structures. The Assistant Chief Engineer - Bridge will have the opportunity to lead projects that shape the region's transportation network, including major highway structures, historic bridge rehabilitations, waterfront and movable bridge projects, and technically challenging infrastructure improvements. FPA's portfolio includes work on critical corridors such as US Routes 1, 22, 27, 33, and 80, as well as significant assignments for public agencies requiring innovative engineering solutions, multidisciplinary coordination, and a commitment to quality from preliminary design through construction completion. Responsibilities • Provide technical leadership and oversight for complex bridge design, rehabilitation, replacement, and transportation infrastructure projects • Serve as a senior technical resource for bridge engineering teams, providing guidance on design approaches, engineering solutions, and project delivery strategies • Lead quality assurance and quality control (QA/QC) reviews of bridge plans, calculations, specifications, technical reports, and design documentation • Oversee structural analysis and design activities in accordance with AASHTO LRFD Bridge Design Specifications, NJDOT standards, and applicable agency requirements • Provide technical direction for bridge modeling, load rating analyses, structural evaluations, and rehabilitation design efforts • Collaborate with Project Managers and multidisciplinary teams including roadway, traffic, geotechnical, environmental, hydraulic, and construction engineering professionals • Support complex project pursuits through technical strategy, proposal development, interviews, and client presentations • Maintain and strengthen relationships with NJDOT, county engineering departments, municipalities, and other transportation agencies • Mentor, coach, and develop engineers within the Bridge Department by providing technical guidance and supporting professional growth • Assist with the development of department standards, technical resources, and best practices to enhance project delivery and engineering excellence • Participate in strategic planning initiatives to support continued growth of FPA's transportation and bridge practice • Conduct site visits, bridge inspections, and field assessments as needed to support project delivery and technical decision-making Qualifications • Bachelor's degree in Civil Engineering required; Master's degree in Structural Engineering required • Professional Engineer (PE) license required; New Jersey, New York and/or Pennsylvania PE preferred or ability to obtain through reciprocity • 15+ years of progressive bridge design and structural engineering experience • Extensive experience delivering complex bridge and transportation infrastructure projects/Historical Bridge Design Rehabilitation experience is a plus • Advanced knowledge of AASHTO LRFD Bridge Design Specifications and NJDOT bridge design procedure • Strong technical expertise in bridge analysis, rehabilitation, replacement, and structural evaluation • Proficiency with bridge design and analysis software such as LEAP Bridge, LARSA, MIDAS, CSiBridge, STAAD, or equivalent programs • Experience with AutoCAD and/or MicroStation required • Demonstrated ability to provide technical leadership, mentor engineers, and elevate team performance • Strong communication, organization, and problem-solving skills with the ability to collaborate across disciplines • Established relationships with transportation agencies, municipalities, and public-sector clients preferred • Experience supporting business development, proposal preparation, and client engagement activities preferred Additional Information • Sponsorship for U.S. employment authorization is not available for this position. • Relocation assistance is available for this position. Don't meet every qualification? At FPA, we recognize that great candidates bring diverse experiences and perspectives. If you are excited about this opportunity but do not meet every listed requirement, we encourage you to apply. Your experience may be exactly what we need for this role or another opportunity within our growing team. The FPA Difference Large firms offer scale. FPA offers opportunity. For more than 50 years, French & Parrello Associates (FPA) has been delivering innovative engineering solutions that shape communities, improve infrastructure, and support regional growth. As an employee-owned, mid-sized engineering and consulting firm, FPA combines the technical capabilities and expertise of a larger organization with the collaboration, accessibility, and personal investment of a close-knit team. At FPA, senior technical leaders have the opportunity to make a meaningful impact beyond individual projects. You will help shape engineering standards, mentor the next generation of professionals, collaborate with industry leaders, and influence the continued growth and success of our Bridge Department. Our multidisciplinary approach allows technical leaders to see the full picture, from concept development and design through construction completion, while collaborating with experts across transportation, structural, environmental, water resources, and other engineering disciplines. We invest in our people through mentorship, professional development, and opportunities for leadership because we believe the success of our employees drives the continued success of our firm. At FPA, you are not just providing engineering expertise, you are helping build a growing organization and shaping the infrastructure that supports communities for generations. Benefits Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement plans. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Compensation The projected compensation range for this position is $150,000 to $200,000. Actual compensation will depend on factors including experience, education, qualifications, and skill set. FPA recognizes and rewards performance through an annual bonus program and offers a signing bonus for this particular position for qualified candidates.
Job Description Job Description ProSync is seeking passionate Information System Security Specialist III to help provide mid level cybersecurity support for Navy information systems, networks, and mission environments. This role assists in implementing, maintaining, and monitoring security controls in accordance with DoD and federal cybersecurity policies. ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community. If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible," please apply today! RESPONSIBILITIES The Information System Security Specialist is responsible for supporting all aspects of a Program Information Assurance (IA) processes tailored to include minimum qualification standards, fundamental awareness and familiarity to demonstrated competency with specific experience in Cyber Security, Engineering, Test & Evaluation, (T&E) and/or Security Control Assessor (SCA) under a Certification & Accreditation (C&A) and/or Assessment & Authorization (A&A) process. The specialist should demonstrate a working knowledge of the Risk Management Framework (RMF) process and/or include prior experience with the Defense Information Assurance & Certification Accreditation Process (DIACAP). Familiarity with security policies & guidance documents to assist with the preparation and maintenance of process artifacts, traceability documents purposed for compliance with Authority to Operate (ATO) requirements. The specialist is expected to evaluate security solutions to ensure they meet security requirements for processing up to classified information, and supervise and/or maintain the operational security posture for an information system or program. Support the development, documentation, and maintenance of system security plans, procedures, and authorization artifacts. Assist in implementing security controls and ensuring compliance with applicable cybersecurity frameworks (e.g., RMF, NIST, DoD directives). Conduct routine security assessments, vulnerability scans, and configuration checks to identify and report security risks. Support incident response activities, including evidence collection, initial triage, and coordination with senior cybersecurity personnel. Maintain awareness of system configurations, user access requirements, and security posture changes. Assist in preparing documentation for system authorization, continuous monitoring, and audit readiness. Provide user support on security procedures, access requirements, and proper handling of sensitive information. Requirements A minimum of 5 years of practical experience in a Cybersecurity, Engineering, T&E or A&A (formerly C&A) related field. Must have experience working with Information Assurance tools such as DISA Enterprise Mission Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS) A minimum Top Secret security clearance or higher with the ability to obtain a Top Secret w/ SCI is required to be considered for this position. EDUCATIONAL REQUIREMENTS A college degree in a technical or managerial related discipline is preferred. Note: a high school diploma or high school equivalency certificate is acceptable with 2 additional years of practical experience. CERTIFICATION REQUIREMENTS May be required to hold an Interim Security Control Assessor qualification. Benefits Join PROSYNC and enjoy our great benefits! Compensation We offer sign on bonuses! We also offer bonuses that are awarded quarterly to our employees and our compensation rates are highly competitive. Health & Retirement We offer a comprehensive Health Benefits package and 401K retirement plan so you can take care of yourself and your family, now and in the future. Other health-related benefits include an employee assistance program for those difficult times or when you need to take care of your mental health. Education Individual growth is a priority at ProSync. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification they need to propel them to the next level. Work/Life Balance A healthy work/life balance is essential for building and executing your work effectively at ProSync, but it's also necessary to allow you the room to pursue everything else you want to develop in your personal life. We offer generous Paid Time Off and 11 paid holidays a year. ProSync also provides flexible work options that work with your schedule and lifestyle.
09/29/2026
Full time
Job Description Job Description ProSync is seeking passionate Information System Security Specialist III to help provide mid level cybersecurity support for Navy information systems, networks, and mission environments. This role assists in implementing, maintaining, and monitoring security controls in accordance with DoD and federal cybersecurity policies. ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community. If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible," please apply today! RESPONSIBILITIES The Information System Security Specialist is responsible for supporting all aspects of a Program Information Assurance (IA) processes tailored to include minimum qualification standards, fundamental awareness and familiarity to demonstrated competency with specific experience in Cyber Security, Engineering, Test & Evaluation, (T&E) and/or Security Control Assessor (SCA) under a Certification & Accreditation (C&A) and/or Assessment & Authorization (A&A) process. The specialist should demonstrate a working knowledge of the Risk Management Framework (RMF) process and/or include prior experience with the Defense Information Assurance & Certification Accreditation Process (DIACAP). Familiarity with security policies & guidance documents to assist with the preparation and maintenance of process artifacts, traceability documents purposed for compliance with Authority to Operate (ATO) requirements. The specialist is expected to evaluate security solutions to ensure they meet security requirements for processing up to classified information, and supervise and/or maintain the operational security posture for an information system or program. Support the development, documentation, and maintenance of system security plans, procedures, and authorization artifacts. Assist in implementing security controls and ensuring compliance with applicable cybersecurity frameworks (e.g., RMF, NIST, DoD directives). Conduct routine security assessments, vulnerability scans, and configuration checks to identify and report security risks. Support incident response activities, including evidence collection, initial triage, and coordination with senior cybersecurity personnel. Maintain awareness of system configurations, user access requirements, and security posture changes. Assist in preparing documentation for system authorization, continuous monitoring, and audit readiness. Provide user support on security procedures, access requirements, and proper handling of sensitive information. Requirements A minimum of 5 years of practical experience in a Cybersecurity, Engineering, T&E or A&A (formerly C&A) related field. Must have experience working with Information Assurance tools such as DISA Enterprise Mission Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS) A minimum Top Secret security clearance or higher with the ability to obtain a Top Secret w/ SCI is required to be considered for this position. EDUCATIONAL REQUIREMENTS A college degree in a technical or managerial related discipline is preferred. Note: a high school diploma or high school equivalency certificate is acceptable with 2 additional years of practical experience. CERTIFICATION REQUIREMENTS May be required to hold an Interim Security Control Assessor qualification. Benefits Join PROSYNC and enjoy our great benefits! Compensation We offer sign on bonuses! We also offer bonuses that are awarded quarterly to our employees and our compensation rates are highly competitive. Health & Retirement We offer a comprehensive Health Benefits package and 401K retirement plan so you can take care of yourself and your family, now and in the future. Other health-related benefits include an employee assistance program for those difficult times or when you need to take care of your mental health. Education Individual growth is a priority at ProSync. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification they need to propel them to the next level. Work/Life Balance A healthy work/life balance is essential for building and executing your work effectively at ProSync, but it's also necessary to allow you the room to pursue everything else you want to develop in your personal life. We offer generous Paid Time Off and 11 paid holidays a year. ProSync also provides flexible work options that work with your schedule and lifestyle.
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/29/2026
Full time
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description ProSync is seeking passionate Information System Security Specialist II to help provide mid level cybersecurity support for Navy information systems, networks, and mission environments. This role assists in implementing, maintaining, and monitoring security controls in accordance with DoD and federal cybersecurity policies. ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community. If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible," please apply today! RESPONSIBILITIES The Information System Security Specialist is responsible for supporting all aspects of a Program Information Assurance (IA) processes tailored to include minimum qualification standards, fundamental awareness and familiarity to demonstrated competency with specific experience in Cyber Security, Engineering, Test & Evaluation, (T&E) and/or Security Control Assessor (SCA) under a Certification & Accreditation (C&A) and/or Assessment & Authorization (A&A) process. The specialist should demonstrate a working knowledge of the Risk Management Framework (RMF) process and/or include prior experience with the Defense Information Assurance & Certification Accreditation Process (DIACAP). Familiarity with security policies & guidance documents to assist with the preparation and maintenance of process artifacts, traceability documents purposed for compliance with Authority to Operate (ATO) requirements. The specialist is expected to evaluate security solutions to ensure they meet security requirements for processing up to classified information, and supervise and/or maintain the operational security posture for an information system or program. Support the development, documentation, and maintenance of system security plans, procedures, and authorization artifacts. Assist in implementing security controls and ensuring compliance with applicable cybersecurity frameworks (e.g., RMF, NIST, DoD directives). Conduct routine security assessments, vulnerability scans, and configuration checks to identify and report security risks. Support incident response activities, including evidence collection, initial triage, and coordination with senior cybersecurity personnel. Maintain awareness of system configurations, user access requirements, and security posture changes. Assist in preparing documentation for system authorization, continuous monitoring, and audit readiness. Provide user support on security procedures, access requirements, and proper handling of sensitive information. Requirements A minimum of 2 years of practical experience in a Cybersecurity, Engineering, T&E or A&A (formerly C&A) related field. Must have experience working with Information Assurance tools such as DISA Enterprise Mission Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS) A minimum Top Secret security clearance or higher with the ability to obtain a Top Secret w/ SCI is required to be considered for this position. EDUCATIONAL REQUIREMENTS A High school diploma or HS equivalency certificate is acceptable. CERTIFICATION REQUIREMENTS May be required to hold an Interim Security Control Assessor qualification. Benefits Join PROSYNC and enjoy our great benefits! Compensation We offer sign on bonuses! We also offer bonuses that are awarded quarterly to our employees and our compensation rates are highly competitive. Health & Retirement We offer a comprehensive Health Benefits package and 401K retirement plan so you can take care of yourself and your family, now and in the future. Other health-related benefits include an employee assistance program for those difficult times or when you need to take care of your mental health. Education Individual growth is a priority at ProSync. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification they need to propel them to the next level. Work/Life Balance A healthy work/life balance is essential for building and executing your work effectively at ProSync, but it's also necessary to allow you the room to pursue everything else you want to develop in your personal life. We offer generous Paid Time Off and 11 paid holidays a year. ProSync also provides flexible work options that work with your schedule and lifestyle.
09/28/2026
Full time
Job Description Job Description ProSync is seeking passionate Information System Security Specialist II to help provide mid level cybersecurity support for Navy information systems, networks, and mission environments. This role assists in implementing, maintaining, and monitoring security controls in accordance with DoD and federal cybersecurity policies. ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community. If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible," please apply today! RESPONSIBILITIES The Information System Security Specialist is responsible for supporting all aspects of a Program Information Assurance (IA) processes tailored to include minimum qualification standards, fundamental awareness and familiarity to demonstrated competency with specific experience in Cyber Security, Engineering, Test & Evaluation, (T&E) and/or Security Control Assessor (SCA) under a Certification & Accreditation (C&A) and/or Assessment & Authorization (A&A) process. The specialist should demonstrate a working knowledge of the Risk Management Framework (RMF) process and/or include prior experience with the Defense Information Assurance & Certification Accreditation Process (DIACAP). Familiarity with security policies & guidance documents to assist with the preparation and maintenance of process artifacts, traceability documents purposed for compliance with Authority to Operate (ATO) requirements. The specialist is expected to evaluate security solutions to ensure they meet security requirements for processing up to classified information, and supervise and/or maintain the operational security posture for an information system or program. Support the development, documentation, and maintenance of system security plans, procedures, and authorization artifacts. Assist in implementing security controls and ensuring compliance with applicable cybersecurity frameworks (e.g., RMF, NIST, DoD directives). Conduct routine security assessments, vulnerability scans, and configuration checks to identify and report security risks. Support incident response activities, including evidence collection, initial triage, and coordination with senior cybersecurity personnel. Maintain awareness of system configurations, user access requirements, and security posture changes. Assist in preparing documentation for system authorization, continuous monitoring, and audit readiness. Provide user support on security procedures, access requirements, and proper handling of sensitive information. Requirements A minimum of 2 years of practical experience in a Cybersecurity, Engineering, T&E or A&A (formerly C&A) related field. Must have experience working with Information Assurance tools such as DISA Enterprise Mission Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS) A minimum Top Secret security clearance or higher with the ability to obtain a Top Secret w/ SCI is required to be considered for this position. EDUCATIONAL REQUIREMENTS A High school diploma or HS equivalency certificate is acceptable. CERTIFICATION REQUIREMENTS May be required to hold an Interim Security Control Assessor qualification. Benefits Join PROSYNC and enjoy our great benefits! Compensation We offer sign on bonuses! We also offer bonuses that are awarded quarterly to our employees and our compensation rates are highly competitive. Health & Retirement We offer a comprehensive Health Benefits package and 401K retirement plan so you can take care of yourself and your family, now and in the future. Other health-related benefits include an employee assistance program for those difficult times or when you need to take care of your mental health. Education Individual growth is a priority at ProSync. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification they need to propel them to the next level. Work/Life Balance A healthy work/life balance is essential for building and executing your work effectively at ProSync, but it's also necessary to allow you the room to pursue everything else you want to develop in your personal life. We offer generous Paid Time Off and 11 paid holidays a year. ProSync also provides flexible work options that work with your schedule and lifestyle.
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/28/2026
Full time
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/26/2026
Full time
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
SimVentions, Inc - Glassdoor 4.6
Fredericksburg, Virginia
Overview: SimVentions is 100% employee-owned and proudly ranked among Virginia's Best Places to Work year after year! We are actively seeking a highly skilled and motivated Senior Software Developer to support development and integration of Government-owned and contractor-developed software aboard Unmanned Surface Vessels (USVs). Travel: Negligible Clearance: An Interim Secret Clearance is required for this position. Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance. Requirements: Experience managing project workflows and driving team collaboration using VS Code, JetBrain's IntelliJ, JIRA, Confluence, and GitLab Experience in JAVA and Rust Experience in C++ and Python Knowledge of Docker and CI/CD pipeline development Experience with Linux Environments (Ubuntu / RedHat) Experience with agile software development practices Responsibilities: Key responsibilities include implementing secure, scalable software architectures and mastering various vendor platforms, payloads, and sensors for successful hardware integration. This role requires close collaboration with the H62 Mission Autonomy Lead to manage agile cycles and translate complex operational requirements into technical specifications. The candidate must be adept at establishing technical baselines and prioritizing high-impact development tasks. Preferred Skills and Experience: At least 8 years of software development experience Experience in networking and protobuf Experience leading, mentoring, and managing high-performing software development teams Ability to be a motivated, self-starter Ability and desire to quickly learn new skills or grow knowledge areas Education: A Bachelor of Science (BS) degree from an accredited college or university in an engineering, scientific, or technical discipline is required Compensation: Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate's experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements. The projected annual compensation range for this position is $92,090 - $135,000 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers. Benefits: At SimVentions, we're committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs. We offer: Medical, dental, vision, and prescription drug coverage Employee Stock Ownership Plan (ESOP) Competitive 401(k) programs Retirement and Financial Counselors Health Savings and Health Reimbursement Accounts Flexible Spending Accounts Life insurance, short- & long-term disability Continuing Education Assistance Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military) Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling Supplemental Benefit Program Why Work for SimVentions?: SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It's also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together. Support Our Warfighters SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world. Drive Customer Success We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact. Get Involved in Giving Back We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year. Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success. Work with Brilliant People We don't just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture. Create Meaningful Solutions We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve. Employees who join SimVentions will enjoy additional perks like: Employee Ownership: Work with the best and help build YOUR company! Family focus: Work for a team that recognizes the importance of family time. Culture: Add to our culture of technical excellence and collaboration. Dress code: Business casual, we like to be comfortable while we work. Resources: Excellent facilities, tools, and training opportunities to grow in your field. Open communication: Work in an environment where your voice matters. Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development. Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more. Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite. Food: We have a lot of food around here! FTAC
09/16/2026
Full time
Overview: SimVentions is 100% employee-owned and proudly ranked among Virginia's Best Places to Work year after year! We are actively seeking a highly skilled and motivated Senior Software Developer to support development and integration of Government-owned and contractor-developed software aboard Unmanned Surface Vessels (USVs). Travel: Negligible Clearance: An Interim Secret Clearance is required for this position. Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance. Requirements: Experience managing project workflows and driving team collaboration using VS Code, JetBrain's IntelliJ, JIRA, Confluence, and GitLab Experience in JAVA and Rust Experience in C++ and Python Knowledge of Docker and CI/CD pipeline development Experience with Linux Environments (Ubuntu / RedHat) Experience with agile software development practices Responsibilities: Key responsibilities include implementing secure, scalable software architectures and mastering various vendor platforms, payloads, and sensors for successful hardware integration. This role requires close collaboration with the H62 Mission Autonomy Lead to manage agile cycles and translate complex operational requirements into technical specifications. The candidate must be adept at establishing technical baselines and prioritizing high-impact development tasks. Preferred Skills and Experience: At least 8 years of software development experience Experience in networking and protobuf Experience leading, mentoring, and managing high-performing software development teams Ability to be a motivated, self-starter Ability and desire to quickly learn new skills or grow knowledge areas Education: A Bachelor of Science (BS) degree from an accredited college or university in an engineering, scientific, or technical discipline is required Compensation: Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate's experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements. The projected annual compensation range for this position is $92,090 - $135,000 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers. Benefits: At SimVentions, we're committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs. We offer: Medical, dental, vision, and prescription drug coverage Employee Stock Ownership Plan (ESOP) Competitive 401(k) programs Retirement and Financial Counselors Health Savings and Health Reimbursement Accounts Flexible Spending Accounts Life insurance, short- & long-term disability Continuing Education Assistance Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military) Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling Supplemental Benefit Program Why Work for SimVentions?: SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It's also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together. Support Our Warfighters SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world. Drive Customer Success We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact. Get Involved in Giving Back We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year. Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success. Work with Brilliant People We don't just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture. Create Meaningful Solutions We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve. Employees who join SimVentions will enjoy additional perks like: Employee Ownership: Work with the best and help build YOUR company! Family focus: Work for a team that recognizes the importance of family time. Culture: Add to our culture of technical excellence and collaboration. Dress code: Business casual, we like to be comfortable while we work. Resources: Excellent facilities, tools, and training opportunities to grow in your field. Open communication: Work in an environment where your voice matters. Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development. Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more. Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite. Food: We have a lot of food around here! FTAC
Overview: SimVentions is 100% employee-owned and proudly ranked among Virginia's Best Places to Work year after year! We are actively seeking a highly skilled and motivated Senior Software Developer to support development and integration of Government-owned and contractor-developed software aboard Unmanned Surface Vessels (USVs). Travel: Negligible Clearance: An Interim Secret Clearance is required for this position. Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance. Requirements: Experience managing project workflows and driving team collaboration using VS Code, JetBrain's IntelliJ, JIRA, Confluence, and GitLab Experience in JAVA and Rust Experience in C++ and Python Knowledge of Docker and CI/CD pipeline development Experience with Linux Environments (Ubuntu / RedHat) Experience with agile software development practices Responsibilities: Key responsibilities include implementing secure, scalable software architectures and mastering various vendor platforms, payloads, and sensors for successful hardware integration. This role requires close collaboration with the H62 Mission Autonomy Lead to manage agile cycles and translate complex operational requirements into technical specifications. The candidate must be adept at establishing technical baselines and prioritizing high-impact development tasks. Preferred Skills and Experience: At least 8 years of software development experience Experience in networking and protobuf Experience leading, mentoring, and managing high-performing software development teams Ability to be a motivated, self-starter Ability and desire to quickly learn new skills or grow knowledge areas Education: A Bachelor of Science (BS) degree from an accredited college or university in an engineering, scientific, or technical discipline is required Compensation: Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate's experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements. The projected annual compensation range for this position is $92,090 - $135,000 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers. Benefits: At SimVentions, we're committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs. We offer: Medical, dental, vision, and prescription drug coverage Employee Stock Ownership Plan (ESOP) Competitive 401(k) programs Retirement and Financial Counselors Health Savings and Health Reimbursement Accounts Flexible Spending Accounts Life insurance, short- & long-term disability Continuing Education Assistance Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military) Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling Supplemental Benefit Program Why Work for SimVentions?: SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It's also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together. Support Our Warfighters SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world. Drive Customer Success We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact. Get Involved in Giving Back We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year. Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success. Work with Brilliant People We don't just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture. Create Meaningful Solutions We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve. Employees who join SimVentions will enjoy additional perks like: Employee Ownership: Work with the best and help build YOUR company! Family focus: Work for a team that recognizes the importance of family time. Culture: Add to our culture of technical excellence and collaboration. Dress code: Business casual, we like to be comfortable while we work. Resources: Excellent facilities, tools, and training opportunities to grow in your field. Open communication: Work in an environment where your voice matters. Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development. Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more. Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite. Food: We have a lot of food around here! FTAC
09/16/2026
Full time
Overview: SimVentions is 100% employee-owned and proudly ranked among Virginia's Best Places to Work year after year! We are actively seeking a highly skilled and motivated Senior Software Developer to support development and integration of Government-owned and contractor-developed software aboard Unmanned Surface Vessels (USVs). Travel: Negligible Clearance: An Interim Secret Clearance is required for this position. Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance. Requirements: Experience managing project workflows and driving team collaboration using VS Code, JetBrain's IntelliJ, JIRA, Confluence, and GitLab Experience in JAVA and Rust Experience in C++ and Python Knowledge of Docker and CI/CD pipeline development Experience with Linux Environments (Ubuntu / RedHat) Experience with agile software development practices Responsibilities: Key responsibilities include implementing secure, scalable software architectures and mastering various vendor platforms, payloads, and sensors for successful hardware integration. This role requires close collaboration with the H62 Mission Autonomy Lead to manage agile cycles and translate complex operational requirements into technical specifications. The candidate must be adept at establishing technical baselines and prioritizing high-impact development tasks. Preferred Skills and Experience: At least 8 years of software development experience Experience in networking and protobuf Experience leading, mentoring, and managing high-performing software development teams Ability to be a motivated, self-starter Ability and desire to quickly learn new skills or grow knowledge areas Education: A Bachelor of Science (BS) degree from an accredited college or university in an engineering, scientific, or technical discipline is required Compensation: Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate's experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements. The projected annual compensation range for this position is $92,090 - $135,000 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers. Benefits: At SimVentions, we're committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs. We offer: Medical, dental, vision, and prescription drug coverage Employee Stock Ownership Plan (ESOP) Competitive 401(k) programs Retirement and Financial Counselors Health Savings and Health Reimbursement Accounts Flexible Spending Accounts Life insurance, short- & long-term disability Continuing Education Assistance Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military) Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling Supplemental Benefit Program Why Work for SimVentions?: SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It's also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together. Support Our Warfighters SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world. Drive Customer Success We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact. Get Involved in Giving Back We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year. Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success. Work with Brilliant People We don't just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture. Create Meaningful Solutions We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve. Employees who join SimVentions will enjoy additional perks like: Employee Ownership: Work with the best and help build YOUR company! Family focus: Work for a team that recognizes the importance of family time. Culture: Add to our culture of technical excellence and collaboration. Dress code: Business casual, we like to be comfortable while we work. Resources: Excellent facilities, tools, and training opportunities to grow in your field. Open communication: Work in an environment where your voice matters. Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development. Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more. Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite. Food: We have a lot of food around here! FTAC
Intelligent Network & Communication Systems
Grand Blanc, Michigan
Job Description Job Description Tier 2 Technician (A.K.A. The Technical Heavy-Hitter We've Been Looking For) Job Summary At INC Systems, we're not your typical Managed Service Provider (MSP). We've been helping businesses and non-profits wrangle their technology since 2004, and along the way we figured out a secret: people matter more than servers. Technology is just the tool we use to make lives easier, and occasionally to justify buying really cool gadgets. We're on the hunt for a seasoned Tier 2 Technician. The kind of person who sees a flashing red light on a firewall and gets curious instead of concerned. You're the technical backbone of our service team: part engineer, part detective, part mentor, and part "wait, how did you fix that so fast?" You'll own the tough tickets, lift up our Tier 1 team, own projects from kickoff to handoff, and help push our tools, processes, and automations forward. If you get a small dopamine hit from a clean PowerShell script, have opinions about VLAN design, and think "Office 365 admin" is a fun Saturday, keep reading. A Day in the Life Your day starts with a 15-minute team huddle where we talk priorities, escalations, overnight alerts, and (inevitably) someone makes a joke that's way too early for HR to hear about. From there, you're off. The morning might kick off with a backup job that threw a tantrum overnight. You'll dig into logs, pull in the vendor if you have to, and make sure our client's data is safe before they've even had their second coffee. Then a Tier 1 tech pings you: a user's Conditional Access policy is blocking them from a legitimate app. You walk the tech through the fix, explain the "why" (not just the "what"), and everyone leaves 2% smarter. By mid-morning you're on-site at a client. Maybe standing up a new server, cutting them over to our VOIP platform, or scoping a firewall replacement. You take notes like a hawk, because future-you will thank present-you when the ticket comes back in six months. Lunch happens. Opinions are shared. Someone defends a questionable streaming show. The darts may or may not start flying. Afternoon shifts into project and improvement mode. Sales needs your input on a network refresh quote: how many hours, what gear, what gotchas? A client is rolling out new software and wants to know if their infrastructure can handle it (spoiler: probably, with a nudge). And if there's a repetitive task draining hours out of the team's week, you're the type to ask, "why aren't we automating this?" and then actually do it. By end-of-day, you've closed tough tickets, made the Tier 1 team better, moved a project forward, and maybe shaved 20 minutes off a process that'll compound into weeks of reclaimed time. Victory dance optional. Encouraged. What You'll Be Doing (AKA Your Superpowers) Technical Heavy Lifting: Where the Tickets Get Real Own escalated tickets from Tier 1: the gnarly ones, the weird ones, the "this has never happened before" ones. Troubleshoot network issues end-to-end: DNS, DHCP, NAT, firewall rules, VLANs, routing, VPN tunnels, and the occasional haunted switch. Administer, troubleshoot, and optimize Microsoft 365 tenants (Entra ID, Exchange Online, Teams, SharePoint, Intune, Conditional Access, the whole family). Support Windows Server environments (AD, Group Policy, DNS, DHCP, file services, RDS) and keep virtualization hosts happy. Own backup and disaster recovery, because the job isn't done until you've verified the restore actually works. Stand up, migrate, and maintain firewalls, switches, wireless, and VPN infrastructure across our client base. Roll out new clients and projects (onboarding, migrations, VOIP cutovers, hardware refreshes) with the kind of planning that makes the cutover day boring (in the best way). Making the Team Better: Because No One Levels Up Alone Coach and mentor the Tier 1 team. Walk them through the fix and the reasoning, so next time they've got it. Be the technical partner to our sales team: scope projects, estimate time and equipment, and flag the gotchas before they become change orders. Contribute to documentation like your future self is going to read it (because they will, at 11pm, on a Tuesday). Spot broken processes and fix them. Spot tedious processes and automate them. Spot tribal knowledge and write it down. Client-Facing Work: Yes, You'll Talk to Humans Work directly with clients to untangle issues, recommend solutions, and translate "IT" into English. Advise clients on hardware, software, and network changes when they're rolling out something new. Be the calm in the storm when things go sideways, because someone has to be, and you're really good at it. You Have (The Non-Negotiables) A genuine drive to deliver great customer service and help people. This is the whole job, honestly. Strong verbal and written communication, with the patience of a saint when things get chaotic. The ability to explain complicated tech to your grandmother and have her actually get it. Sharp problem-solving chops and a brain that likes logic puzzles. 5+ years working in IT (or a degree in a computer field plus serious hands-on time). 4+ years hands-on with VLANs, routing, firewall support, and VPN connectivity. 4+ years supporting server hardware (CPU/RAID/storage) and Windows Server environments. 4+ years of data backup and recovery work, plus corporate antivirus/EDR support. Strong working knowledge of network domains, Active Directory, and security tooling. Solid wireless technology chops (design, deployment, troubleshooting). Deep comfort with Microsoft 365 administration. Entra ID, Exchange Online, Teams, SharePoint, and Intune should all feel like home. Real troubleshooting skills around DNS, DHCP, NAT, and firewall rules (not just reading about them on Reddit). Strongly Preferred (A.K.A. You'll Fit Right In) PowerShell scripting and a general love for automating the boring stuff. If you've ever written a script just to avoid doing something twice, we're your people. Experience building automations that connect systems together (Power Automate, Graph API, webhooks, or similar). A habit of asking "why are we doing this manually?" and then doing something about it. Would Also Be Great If You Have Experience with ConnectWise Manage (our PSA). Bonus points if you've lived in it daily. Experience with NinjaOne RMM (or comparable RMM platforms like Datto, N-able, Kaseya). A+, Network+, Security+, and any Microsoft certifications (MS-900, AZ-104, MS-102, etc.). The ability to type 50+ wpm without staring at your keyboard. A passion for learning: new tools, new platforms, new anything. A love for technology, Star Wars, science, and gadgets. (Strong opinions welcome. Defending them at lunch is encouraged.) What You Get Starting salary depends on experience, certifications, and overall technical ability. $50k to $70k per year Quarterly and Annual Bonuses based on performance An opportunity to learn and expand your knowledge with the best team around We Have (Because We Actually Care) Paid vacation, PTO, and holiday pay. Unused vacation can be rolled over or sold back to the company. Great health insurance with a portion paid by INC, plus options for supplemental insurance and other payroll deduction plans. Matching retirement contributions. We match 4% of what you invest. Annual profit sharing. When the company wins, you win. This isn't a "maybe someday" perk, it's a real chunk of change that shows up every year based on how we do as a team. Quarterly and Annual bonuses that let you earn above your target pay. Family First Approach. Your family is the priority. When they need you, work waits. Casual, fun work atmosphere: ping pong table, dart board, comfortable break room, and a standing recommendation to keep a Nerf gun handy (you'll know why eventually). Snacks, food, ice cream, and plenty of coffee/tea options. The fridge gets restocked monthly. Where You Go From Here The Tier 2 Technician role is the second level of technical ability at INC Systems, and it's a real one. You're the support our Tier 1 team leans on and the person clients trust with the hard stuff. You'll know our processes, procedures, and tools inside and out. From here, there are a few paths. You might lean deeper into the technical track and grow into a Senior Engineer role, owning the hardest tickets, leading R&D on new technology, and shaping what we deploy next. Or you might lean toward account management, working closely with clients to make sure they're getting everything they should out of their technology. Every level has more responsibility, more perks, and a clear path for growth. We'd rather help you level up than lose you. Company Description In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success. . click apply for full job details
09/07/2026
Full time
Job Description Job Description Tier 2 Technician (A.K.A. The Technical Heavy-Hitter We've Been Looking For) Job Summary At INC Systems, we're not your typical Managed Service Provider (MSP). We've been helping businesses and non-profits wrangle their technology since 2004, and along the way we figured out a secret: people matter more than servers. Technology is just the tool we use to make lives easier, and occasionally to justify buying really cool gadgets. We're on the hunt for a seasoned Tier 2 Technician. The kind of person who sees a flashing red light on a firewall and gets curious instead of concerned. You're the technical backbone of our service team: part engineer, part detective, part mentor, and part "wait, how did you fix that so fast?" You'll own the tough tickets, lift up our Tier 1 team, own projects from kickoff to handoff, and help push our tools, processes, and automations forward. If you get a small dopamine hit from a clean PowerShell script, have opinions about VLAN design, and think "Office 365 admin" is a fun Saturday, keep reading. A Day in the Life Your day starts with a 15-minute team huddle where we talk priorities, escalations, overnight alerts, and (inevitably) someone makes a joke that's way too early for HR to hear about. From there, you're off. The morning might kick off with a backup job that threw a tantrum overnight. You'll dig into logs, pull in the vendor if you have to, and make sure our client's data is safe before they've even had their second coffee. Then a Tier 1 tech pings you: a user's Conditional Access policy is blocking them from a legitimate app. You walk the tech through the fix, explain the "why" (not just the "what"), and everyone leaves 2% smarter. By mid-morning you're on-site at a client. Maybe standing up a new server, cutting them over to our VOIP platform, or scoping a firewall replacement. You take notes like a hawk, because future-you will thank present-you when the ticket comes back in six months. Lunch happens. Opinions are shared. Someone defends a questionable streaming show. The darts may or may not start flying. Afternoon shifts into project and improvement mode. Sales needs your input on a network refresh quote: how many hours, what gear, what gotchas? A client is rolling out new software and wants to know if their infrastructure can handle it (spoiler: probably, with a nudge). And if there's a repetitive task draining hours out of the team's week, you're the type to ask, "why aren't we automating this?" and then actually do it. By end-of-day, you've closed tough tickets, made the Tier 1 team better, moved a project forward, and maybe shaved 20 minutes off a process that'll compound into weeks of reclaimed time. Victory dance optional. Encouraged. What You'll Be Doing (AKA Your Superpowers) Technical Heavy Lifting: Where the Tickets Get Real Own escalated tickets from Tier 1: the gnarly ones, the weird ones, the "this has never happened before" ones. Troubleshoot network issues end-to-end: DNS, DHCP, NAT, firewall rules, VLANs, routing, VPN tunnels, and the occasional haunted switch. Administer, troubleshoot, and optimize Microsoft 365 tenants (Entra ID, Exchange Online, Teams, SharePoint, Intune, Conditional Access, the whole family). Support Windows Server environments (AD, Group Policy, DNS, DHCP, file services, RDS) and keep virtualization hosts happy. Own backup and disaster recovery, because the job isn't done until you've verified the restore actually works. Stand up, migrate, and maintain firewalls, switches, wireless, and VPN infrastructure across our client base. Roll out new clients and projects (onboarding, migrations, VOIP cutovers, hardware refreshes) with the kind of planning that makes the cutover day boring (in the best way). Making the Team Better: Because No One Levels Up Alone Coach and mentor the Tier 1 team. Walk them through the fix and the reasoning, so next time they've got it. Be the technical partner to our sales team: scope projects, estimate time and equipment, and flag the gotchas before they become change orders. Contribute to documentation like your future self is going to read it (because they will, at 11pm, on a Tuesday). Spot broken processes and fix them. Spot tedious processes and automate them. Spot tribal knowledge and write it down. Client-Facing Work: Yes, You'll Talk to Humans Work directly with clients to untangle issues, recommend solutions, and translate "IT" into English. Advise clients on hardware, software, and network changes when they're rolling out something new. Be the calm in the storm when things go sideways, because someone has to be, and you're really good at it. You Have (The Non-Negotiables) A genuine drive to deliver great customer service and help people. This is the whole job, honestly. Strong verbal and written communication, with the patience of a saint when things get chaotic. The ability to explain complicated tech to your grandmother and have her actually get it. Sharp problem-solving chops and a brain that likes logic puzzles. 5+ years working in IT (or a degree in a computer field plus serious hands-on time). 4+ years hands-on with VLANs, routing, firewall support, and VPN connectivity. 4+ years supporting server hardware (CPU/RAID/storage) and Windows Server environments. 4+ years of data backup and recovery work, plus corporate antivirus/EDR support. Strong working knowledge of network domains, Active Directory, and security tooling. Solid wireless technology chops (design, deployment, troubleshooting). Deep comfort with Microsoft 365 administration. Entra ID, Exchange Online, Teams, SharePoint, and Intune should all feel like home. Real troubleshooting skills around DNS, DHCP, NAT, and firewall rules (not just reading about them on Reddit). Strongly Preferred (A.K.A. You'll Fit Right In) PowerShell scripting and a general love for automating the boring stuff. If you've ever written a script just to avoid doing something twice, we're your people. Experience building automations that connect systems together (Power Automate, Graph API, webhooks, or similar). A habit of asking "why are we doing this manually?" and then doing something about it. Would Also Be Great If You Have Experience with ConnectWise Manage (our PSA). Bonus points if you've lived in it daily. Experience with NinjaOne RMM (or comparable RMM platforms like Datto, N-able, Kaseya). A+, Network+, Security+, and any Microsoft certifications (MS-900, AZ-104, MS-102, etc.). The ability to type 50+ wpm without staring at your keyboard. A passion for learning: new tools, new platforms, new anything. A love for technology, Star Wars, science, and gadgets. (Strong opinions welcome. Defending them at lunch is encouraged.) What You Get Starting salary depends on experience, certifications, and overall technical ability. $50k to $70k per year Quarterly and Annual Bonuses based on performance An opportunity to learn and expand your knowledge with the best team around We Have (Because We Actually Care) Paid vacation, PTO, and holiday pay. Unused vacation can be rolled over or sold back to the company. Great health insurance with a portion paid by INC, plus options for supplemental insurance and other payroll deduction plans. Matching retirement contributions. We match 4% of what you invest. Annual profit sharing. When the company wins, you win. This isn't a "maybe someday" perk, it's a real chunk of change that shows up every year based on how we do as a team. Quarterly and Annual bonuses that let you earn above your target pay. Family First Approach. Your family is the priority. When they need you, work waits. Casual, fun work atmosphere: ping pong table, dart board, comfortable break room, and a standing recommendation to keep a Nerf gun handy (you'll know why eventually). Snacks, food, ice cream, and plenty of coffee/tea options. The fridge gets restocked monthly. Where You Go From Here The Tier 2 Technician role is the second level of technical ability at INC Systems, and it's a real one. You're the support our Tier 1 team leans on and the person clients trust with the hard stuff. You'll know our processes, procedures, and tools inside and out. From here, there are a few paths. You might lean deeper into the technical track and grow into a Senior Engineer role, owning the hardest tickets, leading R&D on new technology, and shaping what we deploy next. Or you might lean toward account management, working closely with clients to make sure they're getting everything they should out of their technology. Every level has more responsibility, more perks, and a clear path for growth. We'd rather help you level up than lose you. Company Description In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success. . click apply for full job details
