CoSourcing Partners - Enterprise-AI and IT Services Company
Chicago, Illinois
Job Description Solution Architect - Digital Asset Management (DAM) / Content Supply Chain Work Arrangement: Onsite highly preferred; exact site & attendance requirements to be confirmed Platform Preference: Aprimo DAM preferred; Adobe DAM experience acceptable for consideration Current Project Phase: Discovery, architecture blueprinting, proof-of-concept, requirements-gap analysis, and scope definition Purpose: Lead the architectural definition of a major enterprise DAM and Content Supply Chain initiative. Establish the foundation for how digital assets and content capabilities will be managed, integrated, governed, and expanded across the enterprise. Overview Client is seeking a senior Solution Architect to lead the end-to-end solution definition for its Digital Asset Management (DAM) and Content Supply Chain initiative. The immediate assignment focuses on discovery, architectural blueprinting, proof-of-concept evaluation, migration assessment, identification of requirements gaps, and definition of the minimum viable product (MVP) and longer-term platform scope. The main MVP implementation is planned for the following project year. This position is therefore focused initially on architecture and technical definition rather than production implementation or detailed API and ingestion development. The Solution Architect will own the overall solution perspective, define how DAM capabilities fit into the broader enterprise ecosystem, and determine the architectural approach for current upstream integration requirements. The architect will also assess existing asset repositories and capabilities, define future migration considerations, and establish a scalable architecture that can support downstream content distribution in subsequent phases. The DAM platform has not yet been selected. Aprimo is currently preferred, while candidates with strong Adobe DAM architecture experience may also be considered. This is a senior architecture ownership position. The Tech Lead / Engineering Lead will work under the architect's technical direction, supporting detailed technical design, proof-of-concepts, and subsequent implementation and release activities. Objectives 1. Establish the End-to-End DAM and Content Supply Chain Solution Blueprint. Lead architecture discovery and develop the target solution blueprint for DAM and Content Supply Chain initiative. Define the major solution components, capability boundaries, integration relationships, metadata and governance considerations, and enterprise architecture dependencies in collaboration with Product, BTA, enterprise architecture, security, and engineering stakeholders. Clearly distinguish the capabilities required for the initial MVP from those intended for subsequent phases and document significant design alternatives and technical decisions. Success will be measured by stakeholder acceptance of the proposed architecture blueprint, resolution or documented disposition of priority architectural questions, and agreement on the initial MVP architectural scope. 2. Evaluate DAM Platform Options and Define the Preferred Technical Direction. Support technical evaluation of Aprimo and Adobe DAM solutions against agreed business requirements, enterprise architecture standards, integration needs, and future scalability expectations. Assess relevant platform capabilities, customization implications, technology dependencies, architectural constraints, and potential migration considerations without assuming that the final product decision has already been made. Lead or guide focused technical proof-of-concepts where additional evidence is required and document the implications of each platform choice for the overall solution. Success will be measured by completion of agreed platform evaluation deliverables, documented technical trade-offs, and an architecture recommendation or decision record accepted by the responsible stakeholders. 3. Define the Upstream Integration and Migration Architecture. Establish the high-level architectural approach for integrating upstream content sources and enterprise capabilities with the future DAM solution. Assess existing assets, repositories, metadata structures, content workflows, and relevant migration dependencies, including systems such as SharePoint, Amazon S3, and Dropbox where applicable. Define the conceptual integration patterns, migration considerations, system boundaries, and governance requirements needed to support the agreed MVP while deferring detailed production API and ingestion implementation to the appropriate delivery phase. Success will be measured by acceptance of the upstream integration architecture, completion of the agreed migration assessment. 4. Define the MVP Roadmap and Scalable Future-State Architecture. Consolidate discovery findings, proof-of-concept results, requirements gaps, and architectural dependencies into an actionable MVP technical roadmap. Establish the future-state architectural principles needed to support enterprise scalability, security, content rights, lifecycle management, and eventual downstream distribution to systems such as GMA, MCDP/Braze, Digital Menu Boards/Coates, kiosks, and POS. Clearly distinguish immediate upstream integration priorities from downstream capabilities that may be considered in 2027 or 2028 and guide the Tech Lead on the engineering implications of the approved design. Success will be measured by acceptance of the MVP architecture and roadmap, documentation of priority risks and dependencies, and agreement on the major technical decisions required before implementation begins. Critical Subtasks 1. Conduct Enterprise DAM Discovery and Capability Assessment. Review current DAM-related business needs, existing content capabilities, repositories, enterprise architecture standards, and identified stakeholder requirements. Facilitate discovery sessions with Product, BTA, enterprise architecture, security, data governance, and engineering representatives to understand current-state constraints and desired outcomes. Document the major capability gaps, architectural dependencies, and unresolved technical questions that will influence solution design. Success will be measured by an accepted discovery summary, a prioritized requirements-gap register, and agreement on the architectural areas requiring further investigation. 2. Evaluate DAM Platform Capabilities and Technical Feasibility. Assess Aprimo and Adobe DAM capabilities against the relevant functional, integration, governance, and enterprise technology requirements. Evaluate platform architecture, extension capabilities, technology-stack implications, and the degree to which each option supports the anticipated Content Supply Chain operating model. Guide technical demonstrations or proof-of-concepts to address material uncertainties and document the results for decision-makers. Success will be measured by completion of agreed evaluation criteria. 3. Develop the Target Architecture and MVP Capability Blueprint. Translate discovery findings and platform evaluation results into an end-to-end solution architecture. Work with the Tech Lead and enterprise architecture stakeholders to validate feasibility, identify technical dependencies, and separate MVP requirements from future enhancements. Success will be measured by approval of the target architecture artifacts, documented capability boundaries, and agreement on the MVP architectural baseline. 4. Assess Existing Asset Repositories and Migration Requirements. Evaluate the architectural implications of existing digital assets, repositories, metadata models, content workflows, and related enterprise capabilities. Identify migration and coexistence considerations, including data quality, metadata mapping, content ownership, rights preservation, and dependencies between current and future platforms. Define a high-level migration strategy and identify technical investigations required before a detailed migration plan can be finalized. Success will be measured by acceptance of the migration assessment, documentation of major migration risks, and agreement on the recommended next-phase approach. 5. Define Upstream Integration Architecture and Validate Key Assumptions. Establish the solution-level integration approach for upstream enterprise capabilities that will supply or manage content within the DAM ecosystem. Define system responsibilities, conceptual data flows, architectural integration patterns, governance considerations, and major interface dependencies while collaborating with the Tech Lead on feasibility assessments. Use targeted proof-of-concepts to validate complex assumptions rather than committing the team to detailed downstream or production integration development during discovery. 6. Finalize MVP Scope, Architecture Decisions, and Implementation Readiness. Consolidate architectural decisions, requirements gaps, platform considerations, migration findings, and upstream integration dependencies into an agreed technical definition for the planned MVP. Partner with Product, BTA, enterprise architecture, and the Tech Lead to establish a phased implementation roadmap, future-state design principles, and the key non-functional requirements that engineering must address during delivery. Document deferred downstream capabilities separately, including potential integration work, and identify the decisions required before full implementation begins. Requirements: Senior Enterprise Architecture Experience: 10+ years of solution or software architecture experience . click apply for full job details
11/14/2026
Full time
Job Description Solution Architect - Digital Asset Management (DAM) / Content Supply Chain Work Arrangement: Onsite highly preferred; exact site & attendance requirements to be confirmed Platform Preference: Aprimo DAM preferred; Adobe DAM experience acceptable for consideration Current Project Phase: Discovery, architecture blueprinting, proof-of-concept, requirements-gap analysis, and scope definition Purpose: Lead the architectural definition of a major enterprise DAM and Content Supply Chain initiative. Establish the foundation for how digital assets and content capabilities will be managed, integrated, governed, and expanded across the enterprise. Overview Client is seeking a senior Solution Architect to lead the end-to-end solution definition for its Digital Asset Management (DAM) and Content Supply Chain initiative. The immediate assignment focuses on discovery, architectural blueprinting, proof-of-concept evaluation, migration assessment, identification of requirements gaps, and definition of the minimum viable product (MVP) and longer-term platform scope. The main MVP implementation is planned for the following project year. This position is therefore focused initially on architecture and technical definition rather than production implementation or detailed API and ingestion development. The Solution Architect will own the overall solution perspective, define how DAM capabilities fit into the broader enterprise ecosystem, and determine the architectural approach for current upstream integration requirements. The architect will also assess existing asset repositories and capabilities, define future migration considerations, and establish a scalable architecture that can support downstream content distribution in subsequent phases. The DAM platform has not yet been selected. Aprimo is currently preferred, while candidates with strong Adobe DAM architecture experience may also be considered. This is a senior architecture ownership position. The Tech Lead / Engineering Lead will work under the architect's technical direction, supporting detailed technical design, proof-of-concepts, and subsequent implementation and release activities. Objectives 1. Establish the End-to-End DAM and Content Supply Chain Solution Blueprint. Lead architecture discovery and develop the target solution blueprint for DAM and Content Supply Chain initiative. Define the major solution components, capability boundaries, integration relationships, metadata and governance considerations, and enterprise architecture dependencies in collaboration with Product, BTA, enterprise architecture, security, and engineering stakeholders. Clearly distinguish the capabilities required for the initial MVP from those intended for subsequent phases and document significant design alternatives and technical decisions. Success will be measured by stakeholder acceptance of the proposed architecture blueprint, resolution or documented disposition of priority architectural questions, and agreement on the initial MVP architectural scope. 2. Evaluate DAM Platform Options and Define the Preferred Technical Direction. Support technical evaluation of Aprimo and Adobe DAM solutions against agreed business requirements, enterprise architecture standards, integration needs, and future scalability expectations. Assess relevant platform capabilities, customization implications, technology dependencies, architectural constraints, and potential migration considerations without assuming that the final product decision has already been made. Lead or guide focused technical proof-of-concepts where additional evidence is required and document the implications of each platform choice for the overall solution. Success will be measured by completion of agreed platform evaluation deliverables, documented technical trade-offs, and an architecture recommendation or decision record accepted by the responsible stakeholders. 3. Define the Upstream Integration and Migration Architecture. Establish the high-level architectural approach for integrating upstream content sources and enterprise capabilities with the future DAM solution. Assess existing assets, repositories, metadata structures, content workflows, and relevant migration dependencies, including systems such as SharePoint, Amazon S3, and Dropbox where applicable. Define the conceptual integration patterns, migration considerations, system boundaries, and governance requirements needed to support the agreed MVP while deferring detailed production API and ingestion implementation to the appropriate delivery phase. Success will be measured by acceptance of the upstream integration architecture, completion of the agreed migration assessment. 4. Define the MVP Roadmap and Scalable Future-State Architecture. Consolidate discovery findings, proof-of-concept results, requirements gaps, and architectural dependencies into an actionable MVP technical roadmap. Establish the future-state architectural principles needed to support enterprise scalability, security, content rights, lifecycle management, and eventual downstream distribution to systems such as GMA, MCDP/Braze, Digital Menu Boards/Coates, kiosks, and POS. Clearly distinguish immediate upstream integration priorities from downstream capabilities that may be considered in 2027 or 2028 and guide the Tech Lead on the engineering implications of the approved design. Success will be measured by acceptance of the MVP architecture and roadmap, documentation of priority risks and dependencies, and agreement on the major technical decisions required before implementation begins. Critical Subtasks 1. Conduct Enterprise DAM Discovery and Capability Assessment. Review current DAM-related business needs, existing content capabilities, repositories, enterprise architecture standards, and identified stakeholder requirements. Facilitate discovery sessions with Product, BTA, enterprise architecture, security, data governance, and engineering representatives to understand current-state constraints and desired outcomes. Document the major capability gaps, architectural dependencies, and unresolved technical questions that will influence solution design. Success will be measured by an accepted discovery summary, a prioritized requirements-gap register, and agreement on the architectural areas requiring further investigation. 2. Evaluate DAM Platform Capabilities and Technical Feasibility. Assess Aprimo and Adobe DAM capabilities against the relevant functional, integration, governance, and enterprise technology requirements. Evaluate platform architecture, extension capabilities, technology-stack implications, and the degree to which each option supports the anticipated Content Supply Chain operating model. Guide technical demonstrations or proof-of-concepts to address material uncertainties and document the results for decision-makers. Success will be measured by completion of agreed evaluation criteria. 3. Develop the Target Architecture and MVP Capability Blueprint. Translate discovery findings and platform evaluation results into an end-to-end solution architecture. Work with the Tech Lead and enterprise architecture stakeholders to validate feasibility, identify technical dependencies, and separate MVP requirements from future enhancements. Success will be measured by approval of the target architecture artifacts, documented capability boundaries, and agreement on the MVP architectural baseline. 4. Assess Existing Asset Repositories and Migration Requirements. Evaluate the architectural implications of existing digital assets, repositories, metadata models, content workflows, and related enterprise capabilities. Identify migration and coexistence considerations, including data quality, metadata mapping, content ownership, rights preservation, and dependencies between current and future platforms. Define a high-level migration strategy and identify technical investigations required before a detailed migration plan can be finalized. Success will be measured by acceptance of the migration assessment, documentation of major migration risks, and agreement on the recommended next-phase approach. 5. Define Upstream Integration Architecture and Validate Key Assumptions. Establish the solution-level integration approach for upstream enterprise capabilities that will supply or manage content within the DAM ecosystem. Define system responsibilities, conceptual data flows, architectural integration patterns, governance considerations, and major interface dependencies while collaborating with the Tech Lead on feasibility assessments. Use targeted proof-of-concepts to validate complex assumptions rather than committing the team to detailed downstream or production integration development during discovery. 6. Finalize MVP Scope, Architecture Decisions, and Implementation Readiness. Consolidate architectural decisions, requirements gaps, platform considerations, migration findings, and upstream integration dependencies into an agreed technical definition for the planned MVP. Partner with Product, BTA, enterprise architecture, and the Tech Lead to establish a phased implementation roadmap, future-state design principles, and the key non-functional requirements that engineering must address during delivery. Document deferred downstream capabilities separately, including potential integration work, and identify the decisions required before full implementation begins. Requirements: Senior Enterprise Architecture Experience: 10+ years of solution or software architecture experience . click apply for full job details
Job Description Job Description POSITION Pellet Set-up lead DEPARTMENT Pellet SUPERVISOR Production Manager POSITION DETAILS WORKING CONDITIONS Warehouse TRAVEL REQUIREMENTS Infrequent; Domestic EMPLOYEE TYPE Full-time; Regular POSITION TYPE Hourly PRIMARY PURPOSE AND RESPONSIBILITIES JOB SUMMARY Set-up machinery to produce parts to meet customer requirements. Supervise department personnel and the ability to train new personnel. KEY RESPONSIBILITIES Responsible for the quality and quantity of all work in the department. Plans and schedules workloads for the department. Assign work as required. Assists with machine maintenance as needed. Reads customer blueprints. Responsible for department personnel handling all paperwork properly; i.e., Entering proper information in MES, signing shop travelers, keeping proper paperwork with parts, etc. Inventory for department needs. Coordinates problems with the supervisor. Other miscellaneous duties as assigned. RESPONSIBILITIES There are zero (0) supervisors reporting to this position. This position supervises the Pellet Department. ORGANIZATION This position reports to: Production Manager The positions that report to the job title are: Pellet Operators ACCOUNTABILITIES Day-to-day production of jobs. RELATIONSHIP BUILDING This position requires regular contact with inner company personnel. DECISION MAKING This position requires frequent decision making and the ability to plan and perform unusual or difficult work with general operation methods/procedures. JOB REQUIREMENTS EDUCATION & Authorization to work in the United States required. CERTIFICATIONS High school degree or GED is preferred. EXPERIENCE At least two years' experience in manufacturing. Experience in a manufacturing environment strongly preferred. SKILLS REQUIRED Ability to review and understand customer prints Ability to set up jobs to meet customer requirements. Computer and Software use skills. Problem Solving WORK ENVIRONMENT & PHYSICAL DEMANDS WORK ENVIRONMENT The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The typical level of noise for the work environment of this position is moderate to loud. Work is performed near moving mechanical parts. Domestic travel may subject the employee to various environmental circumstances. PHYSICAL DEMANDS The employee is regularly required to stand, walk, sit, talk and hear, and use hands to finger, handle or feel, stoop, kneel, crouch or crawl, reach with hands or arms. Must be able to lift and move up to 40 pounds. Close vision (clear vision at 20 inches or less), the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus), and depth perception (three-dimensional vision, ability to judge distances and spatial relationships) are required to read documents on paper and computer screens. Color vision (ability to identify and distinguish colors) is helpful when dealing with color-coded documents. Peripheral vision (ability to observe an area that can be seen up/down or to the left/right while eyes are fixed on a given point. Physical demands are moderate. Needs to work with computers, access the internet, and use various computer software programs. Travel requires appropriate vision for transportation on their own. Company Description Long-Lok is the engineered fastener company that makes self-locking fasteners and self-sealing fasteners specified by the best engineers world-wide. For more than 50 years, Long Lok's self-locking and self-sealing fastener processes have helped engineers solve threaded component fastening problems. Company Description Long-Lok is the engineered fastener company that makes self-locking fasteners and self-sealing fasteners specified by the best engineers world-wide. For more than 50 years, Long Lok's self-locking and self-sealing fastener processes have helped engineers solve threaded component fastening problems.
11/07/2026
Full time
Job Description Job Description POSITION Pellet Set-up lead DEPARTMENT Pellet SUPERVISOR Production Manager POSITION DETAILS WORKING CONDITIONS Warehouse TRAVEL REQUIREMENTS Infrequent; Domestic EMPLOYEE TYPE Full-time; Regular POSITION TYPE Hourly PRIMARY PURPOSE AND RESPONSIBILITIES JOB SUMMARY Set-up machinery to produce parts to meet customer requirements. Supervise department personnel and the ability to train new personnel. KEY RESPONSIBILITIES Responsible for the quality and quantity of all work in the department. Plans and schedules workloads for the department. Assign work as required. Assists with machine maintenance as needed. Reads customer blueprints. Responsible for department personnel handling all paperwork properly; i.e., Entering proper information in MES, signing shop travelers, keeping proper paperwork with parts, etc. Inventory for department needs. Coordinates problems with the supervisor. Other miscellaneous duties as assigned. RESPONSIBILITIES There are zero (0) supervisors reporting to this position. This position supervises the Pellet Department. ORGANIZATION This position reports to: Production Manager The positions that report to the job title are: Pellet Operators ACCOUNTABILITIES Day-to-day production of jobs. RELATIONSHIP BUILDING This position requires regular contact with inner company personnel. DECISION MAKING This position requires frequent decision making and the ability to plan and perform unusual or difficult work with general operation methods/procedures. JOB REQUIREMENTS EDUCATION & Authorization to work in the United States required. CERTIFICATIONS High school degree or GED is preferred. EXPERIENCE At least two years' experience in manufacturing. Experience in a manufacturing environment strongly preferred. SKILLS REQUIRED Ability to review and understand customer prints Ability to set up jobs to meet customer requirements. Computer and Software use skills. Problem Solving WORK ENVIRONMENT & PHYSICAL DEMANDS WORK ENVIRONMENT The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The typical level of noise for the work environment of this position is moderate to loud. Work is performed near moving mechanical parts. Domestic travel may subject the employee to various environmental circumstances. PHYSICAL DEMANDS The employee is regularly required to stand, walk, sit, talk and hear, and use hands to finger, handle or feel, stoop, kneel, crouch or crawl, reach with hands or arms. Must be able to lift and move up to 40 pounds. Close vision (clear vision at 20 inches or less), the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus), and depth perception (three-dimensional vision, ability to judge distances and spatial relationships) are required to read documents on paper and computer screens. Color vision (ability to identify and distinguish colors) is helpful when dealing with color-coded documents. Peripheral vision (ability to observe an area that can be seen up/down or to the left/right while eyes are fixed on a given point. Physical demands are moderate. Needs to work with computers, access the internet, and use various computer software programs. Travel requires appropriate vision for transportation on their own. Company Description Long-Lok is the engineered fastener company that makes self-locking fasteners and self-sealing fasteners specified by the best engineers world-wide. For more than 50 years, Long Lok's self-locking and self-sealing fastener processes have helped engineers solve threaded component fastening problems. Company Description Long-Lok is the engineered fastener company that makes self-locking fasteners and self-sealing fasteners specified by the best engineers world-wide. For more than 50 years, Long Lok's self-locking and self-sealing fastener processes have helped engineers solve threaded component fastening problems.
Job Description Job Description CONGREGATE MANAGER SUMMARY DESCRIPTION The primary focus of this position is to manage and support the Nutrition Congregate meal program and senior activity centers, including supervision of Center Directors. Emphasis for this position is on the development and delivery of programs and activities that generate increased participation at each center. ESSENTIAL DUTIES amp; RESPONSIBILITIES This listing is representative of the duties and responsibilities of the position, but is not to be construed as all inclusive: Supervise, train, and assist Center Directors and direct the operation of each CHEER Senior Activity Center to ensure the provision of a comprehensive daily agenda of services and activities are provided at each center, including filling in for Center Directors, as needed, to ensure continuity of programs. Services and activities should be responsive to customer and community needs and delivered in a manner that is compliant with all applicable regulatory requirements. Review and approve Center Director timecards and Paid Time Off, ensuring accuracy and coverage of duties. Responsible for increasing the number of congregate participants served (both meal and recreation) and the services provided within the Congregate Program to ensure client needs are met. Review, ensure accuracy, and post Congregate and Recreation service units related to CHEER and Independent Activity Centers, Review and ensure accuracy of Congregate Project Income and donations in database, Review, ensure accuracy, and post Congregate Volunteer service units, Review and ensure accuracy of Congregate NAPIS screenings and service units in database, Review and ensure accuracy of Center Membership application information and payment in database, Compile accurate Congregate Program reports for Nutrition Director, including, but not limited to DSAAPD monthly Congregate Reports and Board Congregate Program Reports, Create and report Congregate service reports to DSAAPD/Wellsky as required, Prepare annual senior center Grant-in-aid applications to ensure continued receipt of funding and compliance with all related requirements, Oversee the production of monthly newsletters and calendars of events for each CHEER Activity Center along with appropriate media releases for events and activities, Monitor and periodically audit petty cash accounts for each CHEER Activity Center and oversee expenditures, Review, approve, and submit to Finance Department all CHEER Senior Center Petty Cash replenishment requests monthly, Conduct Monthly Congregate staff meetings to ensure training is sufficient, Congregate assessments are being completed accurately and timely in accordance to service specifications, and/or learn of any opportunities to improve or create continuing education and/or processes, Assist in marketing and promotion of congregate meal and senior center activity programs, Assist Nutrition Director with interviewing, making hiring recommendations, appraising performance, addressing and reporting incidents and complaints and resolving problems related to the Congregate Program. Assist Nutrition Director in updating/maintaining congregate policies and procedures as needed, Assist Nutrition Director in updating congregate staff job descriptions as needed, Coordinate, plan, direct, and participate in various Nutrition Program and/or Agency events/fundraisers, including, but not limited to Holiday Feast, Older Americans Day Celebration, Car Shows, and Craft Shows, Contribute to team effort by performing other related duties as assigned or required. Maintain clean driving record and take defensive driving course. CONTACTS: Primary contacts include: Agency Staff / Nutrition members amp; clients / Volunteers / General Public KNOWLEDGE, SKILLS amp; ABILITIES Minimum requirements for this position are: High School diploma or equivalent required. Minimum 2 years' experience in clerical / support services AND 2 years supervisory experience OR equivalent years of experience as a Coordinator with supervisory duties. Ability to operate computer/printer. Computer use is necessary for database software. Proficient in the use of standard business software applications including e-mail, word processing and spreadsheets. Must maintain confidentiality. Customer Service / people skills: Strong communication skills while using positive language, detail oriented amp; works with high degree of accuracy, ability to multi-task, ability to handle stressful amp; difficult situations, possesses strong problem solving skills, ability to listen effectively. Maintain professionalism, be productive; manage time effectively; take the initiative; project positive attitude; be respectful of managers, colleagues, volunteers, and clients; be ethical amp; show good judgement. Ability to understand a variety of instructions furnished in written, oral or diagram form. Ability to write routine reports and correspondence. Ability to solve practical problems and deal with a variety of situations. Must be able to sit for long periods of time (up to two hours) to perform office work. May periodically be required to perform clerical / administrative duties at other CHEER sites throughout Sussex County. Must have a valid driver's license and proof of insurance. Must maintain a Defensive Driving Certificate and keep a good driving record to operate an Agency vehicle. REPORTING: This position reports to the Nutrition Program Director PRIMARY WORK LOCATION: Most duties and functions will be performed in an office environment although local travel to other CHEER and/or Independent Senior Center locations is required to support programs and services as required in those locations. WORK HOURS: 8:00AM - 4:30PM with 30 minute mid-day break. Extended work hours are periodically required to support programs and activities. Must be able to work occasional evenings and weekend hours. EMPLOYMENT STATUS: Regular, Exempt, Full-time (40 hrs./wk.) BENEFIT ELIGIBILITY: Regular full-time eligibility includes subsidized employee health insurance and a free primary healthcare program. 403(b) Retirement Plan with company match. Paid time off (PTO), based on hours worked and years of service. 11 paid holidays. Optional coverage available: dental, vision, AFLAC insurance, short-term disability insurance, and legal shield insurance at cost. TO APPLY, please go to: Company Description OUR MISSION AND VALUES Our mission is to promote and maintain the highest quality of life and independence by developing and providing services that meet the continuing needs of individuals 50 Plus. We highly value and respect the dignity of every individual. Our commitment to ethical behavior is reflected in our actions, attitudes, and all forms of communication within our organization, services, and programs. We strive for the highest level of teamwork, fostering an environment of open, honest communication combined with compassion and empathy for everyone. Our culture of positive collaboration guides our daily professional decisions, nurtures creativity, and shows our concern for everyone associated with CHEER. Company Description OUR MISSION AND VALUES Our mission is to promote and maintain the highest quality of life and independence by developing and providing services that meet the continuing needs of individuals 50 Plus. We highly value and respect the dignity of every individual. Our commitment to ethical behavior is reflected in our actions, attitudes, and all forms of communication within our organization, services, and programs. We strive for the highest level of teamwork, fostering an environment of open, honest communication combined with compassion and empathy for everyone. Our culture of positive collaboration guides our daily professional decisions, nurtures creativity, and shows our concern for everyone associated with CHEER.
11/06/2026
Full time
Job Description Job Description CONGREGATE MANAGER SUMMARY DESCRIPTION The primary focus of this position is to manage and support the Nutrition Congregate meal program and senior activity centers, including supervision of Center Directors. Emphasis for this position is on the development and delivery of programs and activities that generate increased participation at each center. ESSENTIAL DUTIES amp; RESPONSIBILITIES This listing is representative of the duties and responsibilities of the position, but is not to be construed as all inclusive: Supervise, train, and assist Center Directors and direct the operation of each CHEER Senior Activity Center to ensure the provision of a comprehensive daily agenda of services and activities are provided at each center, including filling in for Center Directors, as needed, to ensure continuity of programs. Services and activities should be responsive to customer and community needs and delivered in a manner that is compliant with all applicable regulatory requirements. Review and approve Center Director timecards and Paid Time Off, ensuring accuracy and coverage of duties. Responsible for increasing the number of congregate participants served (both meal and recreation) and the services provided within the Congregate Program to ensure client needs are met. Review, ensure accuracy, and post Congregate and Recreation service units related to CHEER and Independent Activity Centers, Review and ensure accuracy of Congregate Project Income and donations in database, Review, ensure accuracy, and post Congregate Volunteer service units, Review and ensure accuracy of Congregate NAPIS screenings and service units in database, Review and ensure accuracy of Center Membership application information and payment in database, Compile accurate Congregate Program reports for Nutrition Director, including, but not limited to DSAAPD monthly Congregate Reports and Board Congregate Program Reports, Create and report Congregate service reports to DSAAPD/Wellsky as required, Prepare annual senior center Grant-in-aid applications to ensure continued receipt of funding and compliance with all related requirements, Oversee the production of monthly newsletters and calendars of events for each CHEER Activity Center along with appropriate media releases for events and activities, Monitor and periodically audit petty cash accounts for each CHEER Activity Center and oversee expenditures, Review, approve, and submit to Finance Department all CHEER Senior Center Petty Cash replenishment requests monthly, Conduct Monthly Congregate staff meetings to ensure training is sufficient, Congregate assessments are being completed accurately and timely in accordance to service specifications, and/or learn of any opportunities to improve or create continuing education and/or processes, Assist in marketing and promotion of congregate meal and senior center activity programs, Assist Nutrition Director with interviewing, making hiring recommendations, appraising performance, addressing and reporting incidents and complaints and resolving problems related to the Congregate Program. Assist Nutrition Director in updating/maintaining congregate policies and procedures as needed, Assist Nutrition Director in updating congregate staff job descriptions as needed, Coordinate, plan, direct, and participate in various Nutrition Program and/or Agency events/fundraisers, including, but not limited to Holiday Feast, Older Americans Day Celebration, Car Shows, and Craft Shows, Contribute to team effort by performing other related duties as assigned or required. Maintain clean driving record and take defensive driving course. CONTACTS: Primary contacts include: Agency Staff / Nutrition members amp; clients / Volunteers / General Public KNOWLEDGE, SKILLS amp; ABILITIES Minimum requirements for this position are: High School diploma or equivalent required. Minimum 2 years' experience in clerical / support services AND 2 years supervisory experience OR equivalent years of experience as a Coordinator with supervisory duties. Ability to operate computer/printer. Computer use is necessary for database software. Proficient in the use of standard business software applications including e-mail, word processing and spreadsheets. Must maintain confidentiality. Customer Service / people skills: Strong communication skills while using positive language, detail oriented amp; works with high degree of accuracy, ability to multi-task, ability to handle stressful amp; difficult situations, possesses strong problem solving skills, ability to listen effectively. Maintain professionalism, be productive; manage time effectively; take the initiative; project positive attitude; be respectful of managers, colleagues, volunteers, and clients; be ethical amp; show good judgement. Ability to understand a variety of instructions furnished in written, oral or diagram form. Ability to write routine reports and correspondence. Ability to solve practical problems and deal with a variety of situations. Must be able to sit for long periods of time (up to two hours) to perform office work. May periodically be required to perform clerical / administrative duties at other CHEER sites throughout Sussex County. Must have a valid driver's license and proof of insurance. Must maintain a Defensive Driving Certificate and keep a good driving record to operate an Agency vehicle. REPORTING: This position reports to the Nutrition Program Director PRIMARY WORK LOCATION: Most duties and functions will be performed in an office environment although local travel to other CHEER and/or Independent Senior Center locations is required to support programs and services as required in those locations. WORK HOURS: 8:00AM - 4:30PM with 30 minute mid-day break. Extended work hours are periodically required to support programs and activities. Must be able to work occasional evenings and weekend hours. EMPLOYMENT STATUS: Regular, Exempt, Full-time (40 hrs./wk.) BENEFIT ELIGIBILITY: Regular full-time eligibility includes subsidized employee health insurance and a free primary healthcare program. 403(b) Retirement Plan with company match. Paid time off (PTO), based on hours worked and years of service. 11 paid holidays. Optional coverage available: dental, vision, AFLAC insurance, short-term disability insurance, and legal shield insurance at cost. TO APPLY, please go to: Company Description OUR MISSION AND VALUES Our mission is to promote and maintain the highest quality of life and independence by developing and providing services that meet the continuing needs of individuals 50 Plus. We highly value and respect the dignity of every individual. Our commitment to ethical behavior is reflected in our actions, attitudes, and all forms of communication within our organization, services, and programs. We strive for the highest level of teamwork, fostering an environment of open, honest communication combined with compassion and empathy for everyone. Our culture of positive collaboration guides our daily professional decisions, nurtures creativity, and shows our concern for everyone associated with CHEER. Company Description OUR MISSION AND VALUES Our mission is to promote and maintain the highest quality of life and independence by developing and providing services that meet the continuing needs of individuals 50 Plus. We highly value and respect the dignity of every individual. Our commitment to ethical behavior is reflected in our actions, attitudes, and all forms of communication within our organization, services, and programs. We strive for the highest level of teamwork, fostering an environment of open, honest communication combined with compassion and empathy for everyone. Our culture of positive collaboration guides our daily professional decisions, nurtures creativity, and shows our concern for everyone associated with CHEER.
Description: SUMMARY The position of Merchant Services Rep is responsible for regularly supporting the Merchant Services department manager, ensures the smooth and efficient operation of a number of accounting duties; reconciles all asset and liability accounts for the Merchant Services Department; processes accounts payable transactions. This position also records fixed assets and their depreciation and amortization; and performs other duties associated with the Bank's general ledger including assigned certifications, Board material and Call Reports. This employee must maintain compliance with audit, internal controls, security, BSA, CTR standards. Requirements: ESSENTIAL DUTIES Work closely with everyone in Bankcard Services and assist with the Bank's merchant services strategy including revenue and expenses and year-over-year growth. Build, configure, set up, deliver, and install gateway and equipment for merchants. Receive, review, underwrite, compile necessary documents and signatures from merchant applications for boarding and approval process. Provide technical support and answer customer phone calls. Review daily risk reports for potentially fraudulent activity and communicate with merchants to confirm and verify suspicious, large, or unusual transactions. Receive and review daily account reports from processor and from the cards brands; reconcile differences and balance the settlement account daily with interchange fees, wires, NACHA file, etc. Strip transactions when needed as required by the merchant before going out for settlement. Post necessary daily positing to balance the settlement account and keep necessary data updated and correct. Monitor merchants' portfolio and their PCI status on a consistent basis. Provide support and help merchants get PCI complaint by assisting with all aspects of the PCI compliance process (merchant profile, SAQ, quarterly scan, and ASV submission). Play an important role in the development and growth of staff through excellent communication skills, both verbal and written. Use cost analysis tools customized to Bank requirements for residual income and subsequent presentation of pricing, product and service offerings to prospective merchant clients. Completes application and boarding documentation, boarding of accounts and coordination of equipment and/or services to clients. Driving to merchant locations to fix equipment, troubleshooting, and replace old or faulty equipment. Acts as a subject matter expert in products and services and is capable of articulating the product's features, functions and benefits to various audiences, i.e. internal employees, clients and industry contacts. Source and develop prospects and potential clients and secure business banking services and product sales. May perform routine and intermediate branch and customer service duties. Assists in answering telephones and directs callers to proper Bank personnel. Provides effective customer service and assists in resolving problems within given authority. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Records, files, scans, updates information and sorts reports as required. May type routine letters, reports and forms. Maintains files; copies and faxes documents. SECONDARY DUTIES The position of Merchant Services Rep. performs duties specific to the position and other functions as assigned. SUPERVISORY RESPONSIBILITY The position of Merchant Services Rep. is not responsible for the supervision of any employee(s), however the incumbent is required to provide leadership, training and support to less experienced staff members. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The environment for this position is an open office that is mostly clean and comfortable. The employee is in a non-confined office-type setting in which he or she is free to move about at will. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), scanner, encoder, money counter, credit card terminal, typewriter, computer terminal, personal computer and related printers. MENTAL DEMANDS The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions. POSITION REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); three (3) or more years of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution customer service and cash handling background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate experience, knowledge and training in business banking products and branch operation activities, terminology and products and services. Intermediate knowledge of related state and federal banking compliance regulations, and other Bank operational policies. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs. Intermediate typing skills to meet production needs of the position. Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner. Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, compose correspondence, and speak clearly to customers and employees. Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations. Effective organizational and time management skills. Ability to work with general supervision while performing duties. Ability to communicate effectively in Spanish is a plus, though not mandatory. Current California driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities. The incumbent must be able to perform this position safely, without endangering the health or safety to himself or herself or others. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Compensation details: 20-22 Hourly Wage PI09804effa4bb-7040
11/02/2026
Full time
Description: SUMMARY The position of Merchant Services Rep is responsible for regularly supporting the Merchant Services department manager, ensures the smooth and efficient operation of a number of accounting duties; reconciles all asset and liability accounts for the Merchant Services Department; processes accounts payable transactions. This position also records fixed assets and their depreciation and amortization; and performs other duties associated with the Bank's general ledger including assigned certifications, Board material and Call Reports. This employee must maintain compliance with audit, internal controls, security, BSA, CTR standards. Requirements: ESSENTIAL DUTIES Work closely with everyone in Bankcard Services and assist with the Bank's merchant services strategy including revenue and expenses and year-over-year growth. Build, configure, set up, deliver, and install gateway and equipment for merchants. Receive, review, underwrite, compile necessary documents and signatures from merchant applications for boarding and approval process. Provide technical support and answer customer phone calls. Review daily risk reports for potentially fraudulent activity and communicate with merchants to confirm and verify suspicious, large, or unusual transactions. Receive and review daily account reports from processor and from the cards brands; reconcile differences and balance the settlement account daily with interchange fees, wires, NACHA file, etc. Strip transactions when needed as required by the merchant before going out for settlement. Post necessary daily positing to balance the settlement account and keep necessary data updated and correct. Monitor merchants' portfolio and their PCI status on a consistent basis. Provide support and help merchants get PCI complaint by assisting with all aspects of the PCI compliance process (merchant profile, SAQ, quarterly scan, and ASV submission). Play an important role in the development and growth of staff through excellent communication skills, both verbal and written. Use cost analysis tools customized to Bank requirements for residual income and subsequent presentation of pricing, product and service offerings to prospective merchant clients. Completes application and boarding documentation, boarding of accounts and coordination of equipment and/or services to clients. Driving to merchant locations to fix equipment, troubleshooting, and replace old or faulty equipment. Acts as a subject matter expert in products and services and is capable of articulating the product's features, functions and benefits to various audiences, i.e. internal employees, clients and industry contacts. Source and develop prospects and potential clients and secure business banking services and product sales. May perform routine and intermediate branch and customer service duties. Assists in answering telephones and directs callers to proper Bank personnel. Provides effective customer service and assists in resolving problems within given authority. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Records, files, scans, updates information and sorts reports as required. May type routine letters, reports and forms. Maintains files; copies and faxes documents. SECONDARY DUTIES The position of Merchant Services Rep. performs duties specific to the position and other functions as assigned. SUPERVISORY RESPONSIBILITY The position of Merchant Services Rep. is not responsible for the supervision of any employee(s), however the incumbent is required to provide leadership, training and support to less experienced staff members. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The environment for this position is an open office that is mostly clean and comfortable. The employee is in a non-confined office-type setting in which he or she is free to move about at will. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), scanner, encoder, money counter, credit card terminal, typewriter, computer terminal, personal computer and related printers. MENTAL DEMANDS The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions. POSITION REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); three (3) or more years of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution customer service and cash handling background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate experience, knowledge and training in business banking products and branch operation activities, terminology and products and services. Intermediate knowledge of related state and federal banking compliance regulations, and other Bank operational policies. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs. Intermediate typing skills to meet production needs of the position. Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner. Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, compose correspondence, and speak clearly to customers and employees. Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations. Effective organizational and time management skills. Ability to work with general supervision while performing duties. Ability to communicate effectively in Spanish is a plus, though not mandatory. Current California driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities. The incumbent must be able to perform this position safely, without endangering the health or safety to himself or herself or others. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Compensation details: 20-22 Hourly Wage PI09804effa4bb-7040
The Product Technical Support Specialist provides technical phone support to Customers, Third-party Service Providers, and the Field Service team (customers) for issues that require in-depth technical knowledge and/or access to the company's engineering documentation and knowledge base. This role drives complete resolution to field based product issues. As a product expert with significant problem identification knowledge and product expertise, this role is expected to assess and address all incoming issues and as required, collaborate with other internal stakeholders where appropriate. As required the Specialist will review and correct electrical schematics issued by engineering prior to and after product build and installation. The Specialist leverages their expert experience with the products, in-depth understanding of the products installation, operation, and application, and troubleshooting experience to resolve issues quickly. Inquiries may include troubleshooting, repair, and corrective maintenance advice related to controls, electrical, mechanical, piping, and electronics issues. Specialists must manage the customer to de-escalate the situation while resolving the issue(s) or ensure a smooth hand off to other internal stakeholders. They will be accountable to address through resolution, critical customer issues and notify/inform supervision appropriately as issues need escalation. The Specialist manages customer relationships to boost customer retention and satisfaction while working closely with various internal departments to optimize service operations and uphold our commitment to customer satisfaction. This role may require work after normal business hours and weekends on occasion. KEY DUTIES and RESPONSIBILITIES • Being the first line of support and contact for customers with parts, service, or technical issues. a. Responds to customer inquiries, resolves issues, and escalates complex problems to the appropriate personnel. b. Troubleshoots equipment that is not functioning or not functioning as expected or built. c. Effectively provides customers with technical assistance with the proper operation and maintenance of the installed equipment. • Assists in resolving scheduling conflicts or emergencies that may arise during Third-Party Service Provider service calls. • Assists the Douglas Field Service Technicians. a. Provides troubleshooting input to resolve issues with commissioning new machines and repairing existing machines b. Works closely with the Field Service Installation Coordinator to ensure necessary parts support is provided both before the engineer is dispatched and while they are onsite. • Proactively handles inbound calls, emails, and texts/chat to provide product technical support to customers and makes outbound calls, emails, and texts/chat in response to inquiries in a timely manner. • Utilizes business systems, MS Office software, and web-based software as required to provide quotes, place parts and service orders, advise of lead-times, tracking information, and place order corrections. • Utilizes the SalesForce customer relationship management (CRM) system to document tech assist actions, assisting in maintaining equipment history. • Provides customers with technical drawings, parts lists, and manuals for customer specific machines a. Reviews and updates electrical schematics prior to and after product build and installation using AutoCAD. b. Reviews and provides inputs for machine technical manuals c. Creates and provides customers with spare parts lists by customer specific machines. d. Provides the customer with other documentation as required. • Works closely with departmental peers and utilizes skills obtained, documentation, and various methods to perform their role in delivering effective and efficient customer service. • On occasion assists in machine testing and factory acceptance tests (FAT). • Assist less experienced departmental Customer Service Representatives, as necessary. • Fosters clear communication between the various internal company departments (i.e., Engineering, Application Engineering, Procurement, Sales, Production, and Management). • Identifies areas for improvement and communicates them to supervision for review and implementation. • Maintains and prepares reports as requested by supervision. • Alerts supervisor when there is an absence of information or tools for completing their key responsibilities. QUALIFICATIONS and TRAINING • A high school/trade school diploma and a minimum of 4 years' experience working on commercial or industrial equipment in the Original Equipment Manufacturers (OEM) facility or in the field and a minimum of 3 years' experience relative to troubleshooting electrical control systems, conveying systems, and fluid flow systems. Industrial ware washing equipment experience is a plus. • An associate degree in mechatronics/mechanical engineering technology/electrical engineering technology is a plus • Understanding the theories of combustion, heat transfer, fluid distribution, hydraulic, pneumatic, conveyance, process controls, and electrical systems are required. • Ability to read engineering documents, including mechanical and electrical prints/schematics. • Experience with project management is a plus. • The ability to utilize AutoCAD to modify electrical diagrams/ schematics is a plus. • Ability to instruct customers to troubleshoot and diagnose problems with malfunctioning equipment using proper tools and testing apparatus. • Strong communication skills, both verbal and written. • Exceptional organizational skills, attention to detail, and multitasking abilities. • Ability to work in a fast-paced environment and adapt to changing priorities. • Customer-focused with a commitment to providing excellent service. • Ability to be reliable, responsible, dependable, and fulfill obligations. • Ability to remain calm and make quick, informed decisions in high-pressure situations. • Knowledge of the commercial or industrial equipment industry and service offerings is a plus. • Proficiency in Microsoft Suite Applications (Word & Excel), as well as Internet software and E-mail, is required. • Proficiency in AutoCAD is a plus. • The employee is occasionally required to lift 50 pounds. • This position may require periodic travel (up to 25% of the time). • This position is not a full-time remote position. Compensation details: 30-37 Hourly Wage PIa79c04b2f6-
10/06/2026
Full time
The Product Technical Support Specialist provides technical phone support to Customers, Third-party Service Providers, and the Field Service team (customers) for issues that require in-depth technical knowledge and/or access to the company's engineering documentation and knowledge base. This role drives complete resolution to field based product issues. As a product expert with significant problem identification knowledge and product expertise, this role is expected to assess and address all incoming issues and as required, collaborate with other internal stakeholders where appropriate. As required the Specialist will review and correct electrical schematics issued by engineering prior to and after product build and installation. The Specialist leverages their expert experience with the products, in-depth understanding of the products installation, operation, and application, and troubleshooting experience to resolve issues quickly. Inquiries may include troubleshooting, repair, and corrective maintenance advice related to controls, electrical, mechanical, piping, and electronics issues. Specialists must manage the customer to de-escalate the situation while resolving the issue(s) or ensure a smooth hand off to other internal stakeholders. They will be accountable to address through resolution, critical customer issues and notify/inform supervision appropriately as issues need escalation. The Specialist manages customer relationships to boost customer retention and satisfaction while working closely with various internal departments to optimize service operations and uphold our commitment to customer satisfaction. This role may require work after normal business hours and weekends on occasion. KEY DUTIES and RESPONSIBILITIES • Being the first line of support and contact for customers with parts, service, or technical issues. a. Responds to customer inquiries, resolves issues, and escalates complex problems to the appropriate personnel. b. Troubleshoots equipment that is not functioning or not functioning as expected or built. c. Effectively provides customers with technical assistance with the proper operation and maintenance of the installed equipment. • Assists in resolving scheduling conflicts or emergencies that may arise during Third-Party Service Provider service calls. • Assists the Douglas Field Service Technicians. a. Provides troubleshooting input to resolve issues with commissioning new machines and repairing existing machines b. Works closely with the Field Service Installation Coordinator to ensure necessary parts support is provided both before the engineer is dispatched and while they are onsite. • Proactively handles inbound calls, emails, and texts/chat to provide product technical support to customers and makes outbound calls, emails, and texts/chat in response to inquiries in a timely manner. • Utilizes business systems, MS Office software, and web-based software as required to provide quotes, place parts and service orders, advise of lead-times, tracking information, and place order corrections. • Utilizes the SalesForce customer relationship management (CRM) system to document tech assist actions, assisting in maintaining equipment history. • Provides customers with technical drawings, parts lists, and manuals for customer specific machines a. Reviews and updates electrical schematics prior to and after product build and installation using AutoCAD. b. Reviews and provides inputs for machine technical manuals c. Creates and provides customers with spare parts lists by customer specific machines. d. Provides the customer with other documentation as required. • Works closely with departmental peers and utilizes skills obtained, documentation, and various methods to perform their role in delivering effective and efficient customer service. • On occasion assists in machine testing and factory acceptance tests (FAT). • Assist less experienced departmental Customer Service Representatives, as necessary. • Fosters clear communication between the various internal company departments (i.e., Engineering, Application Engineering, Procurement, Sales, Production, and Management). • Identifies areas for improvement and communicates them to supervision for review and implementation. • Maintains and prepares reports as requested by supervision. • Alerts supervisor when there is an absence of information or tools for completing their key responsibilities. QUALIFICATIONS and TRAINING • A high school/trade school diploma and a minimum of 4 years' experience working on commercial or industrial equipment in the Original Equipment Manufacturers (OEM) facility or in the field and a minimum of 3 years' experience relative to troubleshooting electrical control systems, conveying systems, and fluid flow systems. Industrial ware washing equipment experience is a plus. • An associate degree in mechatronics/mechanical engineering technology/electrical engineering technology is a plus • Understanding the theories of combustion, heat transfer, fluid distribution, hydraulic, pneumatic, conveyance, process controls, and electrical systems are required. • Ability to read engineering documents, including mechanical and electrical prints/schematics. • Experience with project management is a plus. • The ability to utilize AutoCAD to modify electrical diagrams/ schematics is a plus. • Ability to instruct customers to troubleshoot and diagnose problems with malfunctioning equipment using proper tools and testing apparatus. • Strong communication skills, both verbal and written. • Exceptional organizational skills, attention to detail, and multitasking abilities. • Ability to work in a fast-paced environment and adapt to changing priorities. • Customer-focused with a commitment to providing excellent service. • Ability to be reliable, responsible, dependable, and fulfill obligations. • Ability to remain calm and make quick, informed decisions in high-pressure situations. • Knowledge of the commercial or industrial equipment industry and service offerings is a plus. • Proficiency in Microsoft Suite Applications (Word & Excel), as well as Internet software and E-mail, is required. • Proficiency in AutoCAD is a plus. • The employee is occasionally required to lift 50 pounds. • This position may require periodic travel (up to 25% of the time). • This position is not a full-time remote position. Compensation details: 30-37 Hourly Wage PIa79c04b2f6-
Job Description Job Description The CMM Programmer position is located in Dixon, IL and is responsible for developing, maintaining, and executing Coordinate Measuring Machine (CMM) programs to inspect manufactured components and ensure compliance with engineering drawings, customer specifications, and quality requirements. This is a 1st shift position , Monday through Friday, from 6:00 a.m. to 2:00 p.m. Role Responsibilities : Develop, write, modify, and maintain CMM programs for dimensional inspection of manufactured components. Set up and operate Coordinate Measuring Machines and related inspection equipment. Interpret complex engineering drawings, blueprints, specifications, and 3D CAD models. Apply Geometric Dimensioning and Tolerancing (GD&T) principles when developing inspection programs and evaluating components. Perform first-piece, in-process, final, and other dimensional inspections as required. Analyze CMM inspection results and clearly communicate dimensional or quality concerns to appropriate personnel. Generate, review, and maintain accurate inspection reports and measurement records. Troubleshoot CMM programming, setup, probing, and measurement issues. Determine appropriate inspection methods, probe configurations, alignments, and measurement strategies. Support First Article Inspection (FAI), PPAP, capability studies, and other customer or quality documentation as required. Work with Engineering and Manufacturing personnel to investigate dimensional nonconformances and support root-cause analysis and corrective actions. Assist Production with troubleshooting manufacturing processes when dimensional concerns are identified. Maintain CMM programs and inspection documentation in accordance with document-control requirements. Ensure measuring equipment is properly maintained and calibrated in accordance with established procedures. Support continuous improvement activities designed to improve product quality, inspection efficiency, and manufacturing processes. Follow all company safety, quality, and environmental policies and procedures. Perform other related duties as assigned. While this list is representative of essential job duties, it is not an all-inclusive list of duties required to perform this role. Other duties may be assigned to fulfill Donaldson's mission, vision, and strategic plan objectives. Minimum Qualifications : Education consisting of a high school diploma/GED Previous experience programming and operating CMM equipment in a manufacturing environment. Proficiency with applicable CMM programming software. Experience with PC-DMIS, Strong knowledge of GD&T and dimensional inspection principles. Ability to read and interpret complex engineering drawings, specifications, and CAD models. Knowledge of precision measurement equipment, including micrometers, calipers, height gauges, indicators, and other inspection tools. Understanding of manufacturing processes and their relationship to dimensional quality. Knowledge of AS9100 or related Aerospace working environment (preferred) Experience in complex parts and production operations Hourly Rate : $35.00 Actual salaries may vary based on several factors, including but not limited to applicable work experience, training, education, and performance. This position is eligible for an annual incentive plan based on performance and company growth. Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid paternal leave), and more. Immigration Sponsorship Not Available: Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.) Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position. International relocation or remote work arrangements outside of the United States will not be considered. Equal Opportunity Employer, including Disability and Veterans Company Description Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Company Description Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world.
09/26/2026
Full time
Job Description Job Description The CMM Programmer position is located in Dixon, IL and is responsible for developing, maintaining, and executing Coordinate Measuring Machine (CMM) programs to inspect manufactured components and ensure compliance with engineering drawings, customer specifications, and quality requirements. This is a 1st shift position , Monday through Friday, from 6:00 a.m. to 2:00 p.m. Role Responsibilities : Develop, write, modify, and maintain CMM programs for dimensional inspection of manufactured components. Set up and operate Coordinate Measuring Machines and related inspection equipment. Interpret complex engineering drawings, blueprints, specifications, and 3D CAD models. Apply Geometric Dimensioning and Tolerancing (GD&T) principles when developing inspection programs and evaluating components. Perform first-piece, in-process, final, and other dimensional inspections as required. Analyze CMM inspection results and clearly communicate dimensional or quality concerns to appropriate personnel. Generate, review, and maintain accurate inspection reports and measurement records. Troubleshoot CMM programming, setup, probing, and measurement issues. Determine appropriate inspection methods, probe configurations, alignments, and measurement strategies. Support First Article Inspection (FAI), PPAP, capability studies, and other customer or quality documentation as required. Work with Engineering and Manufacturing personnel to investigate dimensional nonconformances and support root-cause analysis and corrective actions. Assist Production with troubleshooting manufacturing processes when dimensional concerns are identified. Maintain CMM programs and inspection documentation in accordance with document-control requirements. Ensure measuring equipment is properly maintained and calibrated in accordance with established procedures. Support continuous improvement activities designed to improve product quality, inspection efficiency, and manufacturing processes. Follow all company safety, quality, and environmental policies and procedures. Perform other related duties as assigned. While this list is representative of essential job duties, it is not an all-inclusive list of duties required to perform this role. Other duties may be assigned to fulfill Donaldson's mission, vision, and strategic plan objectives. Minimum Qualifications : Education consisting of a high school diploma/GED Previous experience programming and operating CMM equipment in a manufacturing environment. Proficiency with applicable CMM programming software. Experience with PC-DMIS, Strong knowledge of GD&T and dimensional inspection principles. Ability to read and interpret complex engineering drawings, specifications, and CAD models. Knowledge of precision measurement equipment, including micrometers, calipers, height gauges, indicators, and other inspection tools. Understanding of manufacturing processes and their relationship to dimensional quality. Knowledge of AS9100 or related Aerospace working environment (preferred) Experience in complex parts and production operations Hourly Rate : $35.00 Actual salaries may vary based on several factors, including but not limited to applicable work experience, training, education, and performance. This position is eligible for an annual incentive plan based on performance and company growth. Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid paternal leave), and more. Immigration Sponsorship Not Available: Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.) Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position. International relocation or remote work arrangements outside of the United States will not be considered. Equal Opportunity Employer, including Disability and Veterans Company Description Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Company Description Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world.
Job Description Job Description HOURS: 1st Shift: Monday - Thursday 5:00am-3:00pm REPORTS TO: Digital Print Supervisor FLSA STATUS: Non-Exempt Pre-employment Screening : Background Check, Education Verification, Drug Test We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours - that's why one of our core values is to provide remarkable service. When you work here, you'll be treated with the same level of respect and positive attitude. As a digital print associate, you make the 4imprint brand come alive by printing, finishing and packaging digital print orders and blue box marketing pieces per order specifications. Here's what a typical day might look like. (These are the essential functions of the job). Other duties may be assigned. Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility. Process and fulfill digital orders, including banners, patches, heat transfers, and marketing materials, using various printing and finishing techniques. Operate and maintain digital printers, wide-format printers, laser engravers, plotter cutters, banner welders, Xerox printers, and heat presses. Prepare and verify artwork for printing and engraving using Corel Draw, Adobe Illustrator, and RIP software, ensuring quality and accuracy. Select appropriate imprint methods based on artwork, quantity, and fabric type to produce high-quality decorated apparel. Perform pre-press setup, cutting, masking, folding, and packaging of printed materials as directed. Coordinate workflow from order receipt to production completion, meeting customer deadlines and prioritizing tasks effectively. Assist with mailing, labeling, and marketing material preparation, including proofreading and quality checks. Provide training, guidance, and support to team members, troubleshooting production issues and ensuring smooth operations. Order outsourced transfers and manage communication with vendors and internal departments to ensure timely order fulfillment. Participate in training classes and actively seek professional development. Help out in other areas when needed and when time allows. You might be a fit for this position if you are: Someone who can communicate effectively as well as work independently and as a team player. A multi-tasker who can handle high end prioritization of orders. Organized and focused on the details that matter. Someone who enjoys change and trying new things. Someone who has good attention to detail, quality and aesthetics. Able to work with deadlines in a fast-paced environment. Eager to learn new and exciting digital printing equipment and processes. Passionate about graphic art/design and digital printing. Have experience in graphic design and RIP software as well as wide format, DTF printing, and laser engraving. Required education/skills/experience: High school diploma or equivalent. Basic working knowledge of production art, digital decorating and terminology. Demonstrated understanding of Corel Draw or Adobe Illustrator as well as RIP software. Ability to lift 30 pounds. Please refer to the physical requirements form for details on the physical requirements of this role. Work Environment: An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals with disabilities to enable them to perform the essential functions. Regular and predictable attendance. Ability to effectively communicate with others (verbally and in writing). Ability to enter data. Work will be performed at 4imprint, Oshkosh H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. The following five drugs or classes of drugs will be tested for: 1) Marijuana (THC) 2) Cocaine Metabolites 3) Phencyclidine 4) Amphetamines (Class) 5) Opiate Metabolites. 4imprint has a drug-free workplace policy. Equal opportunity employer, including veterans and individuals with disabilities.
09/26/2026
Full time
Job Description Job Description HOURS: 1st Shift: Monday - Thursday 5:00am-3:00pm REPORTS TO: Digital Print Supervisor FLSA STATUS: Non-Exempt Pre-employment Screening : Background Check, Education Verification, Drug Test We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours - that's why one of our core values is to provide remarkable service. When you work here, you'll be treated with the same level of respect and positive attitude. As a digital print associate, you make the 4imprint brand come alive by printing, finishing and packaging digital print orders and blue box marketing pieces per order specifications. Here's what a typical day might look like. (These are the essential functions of the job). Other duties may be assigned. Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility. Process and fulfill digital orders, including banners, patches, heat transfers, and marketing materials, using various printing and finishing techniques. Operate and maintain digital printers, wide-format printers, laser engravers, plotter cutters, banner welders, Xerox printers, and heat presses. Prepare and verify artwork for printing and engraving using Corel Draw, Adobe Illustrator, and RIP software, ensuring quality and accuracy. Select appropriate imprint methods based on artwork, quantity, and fabric type to produce high-quality decorated apparel. Perform pre-press setup, cutting, masking, folding, and packaging of printed materials as directed. Coordinate workflow from order receipt to production completion, meeting customer deadlines and prioritizing tasks effectively. Assist with mailing, labeling, and marketing material preparation, including proofreading and quality checks. Provide training, guidance, and support to team members, troubleshooting production issues and ensuring smooth operations. Order outsourced transfers and manage communication with vendors and internal departments to ensure timely order fulfillment. Participate in training classes and actively seek professional development. Help out in other areas when needed and when time allows. You might be a fit for this position if you are: Someone who can communicate effectively as well as work independently and as a team player. A multi-tasker who can handle high end prioritization of orders. Organized and focused on the details that matter. Someone who enjoys change and trying new things. Someone who has good attention to detail, quality and aesthetics. Able to work with deadlines in a fast-paced environment. Eager to learn new and exciting digital printing equipment and processes. Passionate about graphic art/design and digital printing. Have experience in graphic design and RIP software as well as wide format, DTF printing, and laser engraving. Required education/skills/experience: High school diploma or equivalent. Basic working knowledge of production art, digital decorating and terminology. Demonstrated understanding of Corel Draw or Adobe Illustrator as well as RIP software. Ability to lift 30 pounds. Please refer to the physical requirements form for details on the physical requirements of this role. Work Environment: An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals with disabilities to enable them to perform the essential functions. Regular and predictable attendance. Ability to effectively communicate with others (verbally and in writing). Ability to enter data. Work will be performed at 4imprint, Oshkosh H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. The following five drugs or classes of drugs will be tested for: 1) Marijuana (THC) 2) Cocaine Metabolites 3) Phencyclidine 4) Amphetamines (Class) 5) Opiate Metabolites. 4imprint has a drug-free workplace policy. Equal opportunity employer, including veterans and individuals with disabilities.