Job Description Role: Executive Deskside Support Engineer, End User Computing / Workplace Services Location - Des Moines, IA (no remote option) - Onsite Job Key Responsibilities Executive & VIP Support Provide dedicated deskside and remote technical support for executives and designated VIP users. Deliver a white-glove support experience , ensuring issues are handled with urgency, professionalism, and minimal disruption. Take end-to-end ownership of executive incidents and service requests through resolution. Provide proactive technical assistance before critical meetings, executive presentations, and leadership events. Coordinate with infrastructure, network, security, application, collaboration, and vendor teams when issues require escalation. Maintain clear communication with executive users throughout incident resolution. Ensure appropriate follow-up after resolution to confirm services are functioning as expected. Desktop & Endpoint Support Provide advanced troubleshooting and support for: Windows 10/11 laptops and desktops Microsoft Surface and other enterprise endpoint devices Hardware and peripheral issues Docking stations and monitors Printers and scanners Headsets, webcams, keyboards, and other peripherals Device performance and operating system issues Software installation and troubleshooting Device replacement, refresh, and migration activities Support device provisioning, configuration, diagnostics, repair coordination, and replacement as required. Microsoft 365 Support Provide advanced user support for: Microsoft Outlook Microsoft Teams OneDrive for Business SharePoint Online Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Edge Troubleshoot issues involving Outlook profiles, mailbox access, Teams meetings, OneDrive synchronization, Microsoft 365 applications, authentication, and related end-user services. Mobile Device Support Support executive smartphones and tablets, including iPhone, iPad, and enterprise-supported Android devices. Troubleshoot corporate email, Microsoft Teams, authentication, certificates, Wi-Fi, and other approved business applications. Support device enrollment and mobile device management processes. Assist with device replacements, upgrades, and migrations. Coordinate with mobility and security teams for complex mobile-device issues. Executive Meeting & Conference Room Support Provide proactive support for executive meetings, leadership sessions, and critical presentations. Validate conference room technology before high-profile meetings where required. Troubleshoot Microsoft Teams meeting connectivity, audio, video, displays, cameras, microphones, and presentation-sharing issues. Provide rapid onsite intervention for executive meeting-room issues. Coordinate with AV and collaboration teams for advanced conference-room incidents. Identity, Access & Connectivity Troubleshoot common end-user issues involving: Microsoft Entra ID authentication Multi-factor authentication Windows login VPN connectivity Corporate Wi-Fi Wired network connectivity Password and account-related issues Remote-access services Work with identity, networking, and security teams when advanced troubleshooting or privileged changes are required. Incident & Service Management Create, update, and manage executive support tickets in the organization's ITSM platform. Maintain accurate troubleshooting notes and resolution details. Ensure executive incidents receive appropriate prioritization under established ITSM procedures. Escalate high-impact or recurring issues to appropriate technical teams. Participate in Major Incident Management when executive services are impacted. Identify recurring executive support issues and recommend permanent corrective actions. Maintain executive-support knowledge articles, SOPs, and troubleshooting documentation. Executive Onboarding & Offboarding Provide technology support for executive onboarding, transfers, and departures, including: Laptop and endpoint preparation Mobile device setup Microsoft 365 configuration Access validation Peripheral and workspace setup Conference and collaboration tool readiness Coordinate across relevant teams to ensure executive technology is operational when required. Security & Confidentiality Maintain strict confidentiality when handling executive devices, data, communications, and support requests. Follow organizational cybersecurity, privacy, and data-handling policies. Ensure devices remain compliant with endpoint-security requirements. Immediately escalate suspected security incidents through established security procedures. Maintain appropriate chain of custody and handling procedures for executive equipment where applicable. Required Technical Skills End-User Computing Windows 10/11 Microsoft Surface and enterprise laptop/desktop hardware Device drivers and peripherals Printing and scanning Remote desktop/support tools Endpoint troubleshooting Microsoft 365 Outlook Teams OneDrive SharePoint Word Excel PowerPoint Endpoint Management Hands-on experience with technologies such as: Microsoft Intune Microsoft Configuration Manager Windows Autopilot Enterprise endpoint security tools Mobility iOS/iPhone/iPad Android Mobile Device Management Corporate email and Teams configuration Mobile authentication and connectivity troubleshooting Networking Working knowledge of: TCP/IP DNS DHCP VPN Wi-Fi LAN connectivity Network troubleshooting fundamentals Identity & Security Working knowledge of: Microsoft Entra ID Multi-factor authentication Windows authentication BitLocker Endpoint security fundamentals Executive Support Competencies The candidate must demonstrate: Excellent customer-service orientation Executive presence and professional communication Ability to remain calm during urgent or high-pressure situations Strong sense of ownership and accountability Excellent troubleshooting and analytical skills Ability to communicate technical issues clearly to non-technical executives Strong prioritization and time-management skills High level of discretion and confidentiality Ability to coordinate rapidly across multiple technology teams Strong attention to detail Proactive rather than purely reactive support mindset Preferred Qualifications 5-8+ years of enterprise deskside/EUC support experience. Demonstrated experience supporting C-suite, senior executives, or VIP users. Experience in a large enterprise or managed-services environment. Experience supporting executive meetings and conference-room technology. Hands-on experience with Microsoft 365, Windows, Intune, and enterprise endpoint technologies. Experience with ServiceNow, ManageEngine ServiceDesk Plus, or a comparable ITSM platform. Relevant Microsoft endpoint or Microsoft 365 certifications are preferred. ITIL Foundation certification is an advantage. Success Measures Performance in this role should focus on: Executive user experience and satisfaction Responsiveness to priority incidents End-to-end ticket ownership Incident restoration and resolution Repeat-incident reduction Meeting and event technology readiness Accurate ticket documentation Successful executive onboarding/device refresh Compliance with security and ITSM processes
11/14/2026
Full time
Job Description Role: Executive Deskside Support Engineer, End User Computing / Workplace Services Location - Des Moines, IA (no remote option) - Onsite Job Key Responsibilities Executive & VIP Support Provide dedicated deskside and remote technical support for executives and designated VIP users. Deliver a white-glove support experience , ensuring issues are handled with urgency, professionalism, and minimal disruption. Take end-to-end ownership of executive incidents and service requests through resolution. Provide proactive technical assistance before critical meetings, executive presentations, and leadership events. Coordinate with infrastructure, network, security, application, collaboration, and vendor teams when issues require escalation. Maintain clear communication with executive users throughout incident resolution. Ensure appropriate follow-up after resolution to confirm services are functioning as expected. Desktop & Endpoint Support Provide advanced troubleshooting and support for: Windows 10/11 laptops and desktops Microsoft Surface and other enterprise endpoint devices Hardware and peripheral issues Docking stations and monitors Printers and scanners Headsets, webcams, keyboards, and other peripherals Device performance and operating system issues Software installation and troubleshooting Device replacement, refresh, and migration activities Support device provisioning, configuration, diagnostics, repair coordination, and replacement as required. Microsoft 365 Support Provide advanced user support for: Microsoft Outlook Microsoft Teams OneDrive for Business SharePoint Online Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Edge Troubleshoot issues involving Outlook profiles, mailbox access, Teams meetings, OneDrive synchronization, Microsoft 365 applications, authentication, and related end-user services. Mobile Device Support Support executive smartphones and tablets, including iPhone, iPad, and enterprise-supported Android devices. Troubleshoot corporate email, Microsoft Teams, authentication, certificates, Wi-Fi, and other approved business applications. Support device enrollment and mobile device management processes. Assist with device replacements, upgrades, and migrations. Coordinate with mobility and security teams for complex mobile-device issues. Executive Meeting & Conference Room Support Provide proactive support for executive meetings, leadership sessions, and critical presentations. Validate conference room technology before high-profile meetings where required. Troubleshoot Microsoft Teams meeting connectivity, audio, video, displays, cameras, microphones, and presentation-sharing issues. Provide rapid onsite intervention for executive meeting-room issues. Coordinate with AV and collaboration teams for advanced conference-room incidents. Identity, Access & Connectivity Troubleshoot common end-user issues involving: Microsoft Entra ID authentication Multi-factor authentication Windows login VPN connectivity Corporate Wi-Fi Wired network connectivity Password and account-related issues Remote-access services Work with identity, networking, and security teams when advanced troubleshooting or privileged changes are required. Incident & Service Management Create, update, and manage executive support tickets in the organization's ITSM platform. Maintain accurate troubleshooting notes and resolution details. Ensure executive incidents receive appropriate prioritization under established ITSM procedures. Escalate high-impact or recurring issues to appropriate technical teams. Participate in Major Incident Management when executive services are impacted. Identify recurring executive support issues and recommend permanent corrective actions. Maintain executive-support knowledge articles, SOPs, and troubleshooting documentation. Executive Onboarding & Offboarding Provide technology support for executive onboarding, transfers, and departures, including: Laptop and endpoint preparation Mobile device setup Microsoft 365 configuration Access validation Peripheral and workspace setup Conference and collaboration tool readiness Coordinate across relevant teams to ensure executive technology is operational when required. Security & Confidentiality Maintain strict confidentiality when handling executive devices, data, communications, and support requests. Follow organizational cybersecurity, privacy, and data-handling policies. Ensure devices remain compliant with endpoint-security requirements. Immediately escalate suspected security incidents through established security procedures. Maintain appropriate chain of custody and handling procedures for executive equipment where applicable. Required Technical Skills End-User Computing Windows 10/11 Microsoft Surface and enterprise laptop/desktop hardware Device drivers and peripherals Printing and scanning Remote desktop/support tools Endpoint troubleshooting Microsoft 365 Outlook Teams OneDrive SharePoint Word Excel PowerPoint Endpoint Management Hands-on experience with technologies such as: Microsoft Intune Microsoft Configuration Manager Windows Autopilot Enterprise endpoint security tools Mobility iOS/iPhone/iPad Android Mobile Device Management Corporate email and Teams configuration Mobile authentication and connectivity troubleshooting Networking Working knowledge of: TCP/IP DNS DHCP VPN Wi-Fi LAN connectivity Network troubleshooting fundamentals Identity & Security Working knowledge of: Microsoft Entra ID Multi-factor authentication Windows authentication BitLocker Endpoint security fundamentals Executive Support Competencies The candidate must demonstrate: Excellent customer-service orientation Executive presence and professional communication Ability to remain calm during urgent or high-pressure situations Strong sense of ownership and accountability Excellent troubleshooting and analytical skills Ability to communicate technical issues clearly to non-technical executives Strong prioritization and time-management skills High level of discretion and confidentiality Ability to coordinate rapidly across multiple technology teams Strong attention to detail Proactive rather than purely reactive support mindset Preferred Qualifications 5-8+ years of enterprise deskside/EUC support experience. Demonstrated experience supporting C-suite, senior executives, or VIP users. Experience in a large enterprise or managed-services environment. Experience supporting executive meetings and conference-room technology. Hands-on experience with Microsoft 365, Windows, Intune, and enterprise endpoint technologies. Experience with ServiceNow, ManageEngine ServiceDesk Plus, or a comparable ITSM platform. Relevant Microsoft endpoint or Microsoft 365 certifications are preferred. ITIL Foundation certification is an advantage. Success Measures Performance in this role should focus on: Executive user experience and satisfaction Responsiveness to priority incidents End-to-end ticket ownership Incident restoration and resolution Repeat-incident reduction Meeting and event technology readiness Accurate ticket documentation Successful executive onboarding/device refresh Compliance with security and ITSM processes
Lead systems design and development across cloud and mobile platforms for Lingo, Abbott's biosensing technology. Define architecture, manage product risks and requirements, support verification and validation, and maintain regulatory compliance and design documentation in a medical device environment. Responsibilities Define software system architecture, safety classification, and system design. Create and maintain interface control documentation for hardware and data system integration. Lead product risk management, hazard identification, mitigations, and traceability. Coordinate verification and validation planning, execution, and system test documentation. Maintain design history files, requirements traceability, and regulatory compliance documentation. Support defect analysis, audits, regulatory submissions, software validation, configuration management, and change control. Required Skills Systems architecture Software systems engineering Io T systems Cloud platforms Mobile platforms Requirements definition and management Interface control documentation Risk management Verification and validation Medical device regulatory standards
11/14/2026
Full time
Lead systems design and development across cloud and mobile platforms for Lingo, Abbott's biosensing technology. Define architecture, manage product risks and requirements, support verification and validation, and maintain regulatory compliance and design documentation in a medical device environment. Responsibilities Define software system architecture, safety classification, and system design. Create and maintain interface control documentation for hardware and data system integration. Lead product risk management, hazard identification, mitigations, and traceability. Coordinate verification and validation planning, execution, and system test documentation. Maintain design history files, requirements traceability, and regulatory compliance documentation. Support defect analysis, audits, regulatory submissions, software validation, configuration management, and change control. Required Skills Systems architecture Software systems engineering Io T systems Cloud platforms Mobile platforms Requirements definition and management Interface control documentation Risk management Verification and validation Medical device regulatory standards
Job Description Location : Columbia, MD Atleast 3 days on-site Position Description : The Application Architect (Senior) manages major projects that involve providing professional support services and/or the integration, implementation, and transition of large, complex systems. This individual is responsible for performing the following tasks: The Senior AI Solution Architect designs and deploys scalable AI/ML systems, bridging business needs with technical execution. Key responsibilities include creating data strategies, selecting AI frameworks (e.g., TensorFlow, PyTorch), managing LLMs/pipelines, and providing technical leadership. This role requires 5+ years of experience in IT, machine learning, cloud platforms (AWS/Azure/GCP), and a bachelor's or master's degree in Computer Science or a quantitative field Providing design and development of e-government solutions, and taking responsibility for technical design and implementation of the architecture; Designing, developing, and maintaining infrastructure and backend applications; Providing expertise on defining the role of broadband and wireless applications; Providing definition of current State architecture blueprints; Providing expertise with web servers, gateways, application servers, and content management systems; Providing experience in web application technologies and middleware solutions; Researching new technologies and products for their applicability to business processes; Comparing various solutions and determining the most suitable; and Ensuring that development efforts are well-planned and in compliance to standards. Education: This position requires a Bachelor's degree from an accredited college or university in Engineering, Computer Science, Mathematics, or a related scientific or technical discipline. (Note: A Master's degree is preferred.) General Experience: The proposed candidate must have at least ten (10) years of experience planning, designing, building, and implementing IT application systems. This individual must have led or been chief architect in a major IT applications implementation effort. This individual must also have a strong background in software engineering principles and techniques. Specialized Experience: The proposed candidate must have at least six (6) years of experience in designing medium to large-scale sites, and management of at least five Internet projects. Provide guidance on modernization of legacy applications and refactoring into cloud-native and service-oriented architectures. Maintain technical documentation, architecture decision records (ADRs), and architectural runbooks. Mentor junior architects and senior developers on architectural thinking, scalability, and best practices. Proficient in Python, Java, or C#; familiar with CI/CD for machine learning (MLOps). Strong communication, presentation, and consulting skills for working with stakeholders and executives. Extensive IT Experience: Significant experience in software development, engineering, and IT, often moving up from roles like Data Scientist or Machine Learning Engineer. AI/ML Expertise: Proven experience in running and fine-tuning models (e.g., LLMs, LoRA, RLHF). Cloud & Data: Strong proficiency in cloud computing platforms (AWS, Azure, GCP) and data architecture. Domain Expertise: Often requires experience in specialized areas like healthcare, finance, or security-sensitive environments. At least ten (10) years of experience with architecting multi-tier web solutions At least five (5) years of experience with JavaScript frameworks such as Node.JS Strong programming skills in designing and implementation of multi-tier, distributed and highly scalable applications using Node.JS, Java, J2EE, Spring, JavaScript, Hibernate, JSON. Strong experience in developing and deploying solutions using Node.JS on Linux based AWS EC2 Cloud Infrastructure and Docker container. Experience with modern DevOps automation and modern containerization, orchestration, and virtualization technologies Experience with architecting and developing mobile applications for ios or android platforms is a plus. Experience with Test-Driven Development using automated testing frameworks such as Selenium, Cucumber and Protractor ExpediteInfoTech, Inc. is an Equal Opportunity Employer. Please carefully review the position details, including location, work authorization status and other government contractual requirements.
11/14/2026
Full time
Job Description Location : Columbia, MD Atleast 3 days on-site Position Description : The Application Architect (Senior) manages major projects that involve providing professional support services and/or the integration, implementation, and transition of large, complex systems. This individual is responsible for performing the following tasks: The Senior AI Solution Architect designs and deploys scalable AI/ML systems, bridging business needs with technical execution. Key responsibilities include creating data strategies, selecting AI frameworks (e.g., TensorFlow, PyTorch), managing LLMs/pipelines, and providing technical leadership. This role requires 5+ years of experience in IT, machine learning, cloud platforms (AWS/Azure/GCP), and a bachelor's or master's degree in Computer Science or a quantitative field Providing design and development of e-government solutions, and taking responsibility for technical design and implementation of the architecture; Designing, developing, and maintaining infrastructure and backend applications; Providing expertise on defining the role of broadband and wireless applications; Providing definition of current State architecture blueprints; Providing expertise with web servers, gateways, application servers, and content management systems; Providing experience in web application technologies and middleware solutions; Researching new technologies and products for their applicability to business processes; Comparing various solutions and determining the most suitable; and Ensuring that development efforts are well-planned and in compliance to standards. Education: This position requires a Bachelor's degree from an accredited college or university in Engineering, Computer Science, Mathematics, or a related scientific or technical discipline. (Note: A Master's degree is preferred.) General Experience: The proposed candidate must have at least ten (10) years of experience planning, designing, building, and implementing IT application systems. This individual must have led or been chief architect in a major IT applications implementation effort. This individual must also have a strong background in software engineering principles and techniques. Specialized Experience: The proposed candidate must have at least six (6) years of experience in designing medium to large-scale sites, and management of at least five Internet projects. Provide guidance on modernization of legacy applications and refactoring into cloud-native and service-oriented architectures. Maintain technical documentation, architecture decision records (ADRs), and architectural runbooks. Mentor junior architects and senior developers on architectural thinking, scalability, and best practices. Proficient in Python, Java, or C#; familiar with CI/CD for machine learning (MLOps). Strong communication, presentation, and consulting skills for working with stakeholders and executives. Extensive IT Experience: Significant experience in software development, engineering, and IT, often moving up from roles like Data Scientist or Machine Learning Engineer. AI/ML Expertise: Proven experience in running and fine-tuning models (e.g., LLMs, LoRA, RLHF). Cloud & Data: Strong proficiency in cloud computing platforms (AWS, Azure, GCP) and data architecture. Domain Expertise: Often requires experience in specialized areas like healthcare, finance, or security-sensitive environments. At least ten (10) years of experience with architecting multi-tier web solutions At least five (5) years of experience with JavaScript frameworks such as Node.JS Strong programming skills in designing and implementation of multi-tier, distributed and highly scalable applications using Node.JS, Java, J2EE, Spring, JavaScript, Hibernate, JSON. Strong experience in developing and deploying solutions using Node.JS on Linux based AWS EC2 Cloud Infrastructure and Docker container. Experience with modern DevOps automation and modern containerization, orchestration, and virtualization technologies Experience with architecting and developing mobile applications for ios or android platforms is a plus. Experience with Test-Driven Development using automated testing frameworks such as Selenium, Cucumber and Protractor ExpediteInfoTech, Inc. is an Equal Opportunity Employer. Please carefully review the position details, including location, work authorization status and other government contractual requirements.
Job Description Senior Mobile Software Engineer (iOS) San Diego, CA (Hybrid on-site 3x per week) A venture-backed medical device startup in San Diego is hiring a Senior Mobile Software Engineer to own its patient-facing mobile app, with iOS as the primary focus, along with the app's connection to a Bluetooth-connected wearable medical device and the cloud. The product has reached clinical studies, and the company is now scaling toward commercial launch. You'll think holistically about how users experience their therapy day to day, how the app communicates with the device, and how failures are detected and handled, while staying hands-on in architecture, implementation and debugging. What You'll Do Own the architecture, design and implementation of the mobile app, from requirements through release Lead key workflows, including onboarding, device pairing, therapy features, alerts and data visualization Build reliable BLE communication between the app and the wearable device, including pairing, reconnection and background operation Integrate the app with cloud services and APIs for data sync, notifications and remote monitoring Set standards for code quality, testing and CI/CD, and support release cycles and App Store submissions Contribute to design controls, risk analysis and verification for software as a medical device, and mentor other engineers What You Bring BS in Computer Science, Software Engineering or a related field 5-8+ years of software engineering experience, including significant native mobile development Have published at least one app to the Apple App Store, with an understanding of the review process, provisioning profiles, and build and deployment schemes Strong native iOS development (Swift, SwiftUI/UIKit); Android (Kotlin) is a plus Comfortable designing to Apple's Human Interface Guidelines (HIG); familiarity with Liquid Glass design principles is a plus Strong grasp of mobile architecture, background execution, local storage and offline-first design Experience integrating with REST APIs and cloud services Nice to have: Core Bluetooth/BLE or wearable hardware, HealthKit, push notifications and critical alerts, and medical device or regulated environments (IEC 62304)
11/14/2026
Full time
Job Description Senior Mobile Software Engineer (iOS) San Diego, CA (Hybrid on-site 3x per week) A venture-backed medical device startup in San Diego is hiring a Senior Mobile Software Engineer to own its patient-facing mobile app, with iOS as the primary focus, along with the app's connection to a Bluetooth-connected wearable medical device and the cloud. The product has reached clinical studies, and the company is now scaling toward commercial launch. You'll think holistically about how users experience their therapy day to day, how the app communicates with the device, and how failures are detected and handled, while staying hands-on in architecture, implementation and debugging. What You'll Do Own the architecture, design and implementation of the mobile app, from requirements through release Lead key workflows, including onboarding, device pairing, therapy features, alerts and data visualization Build reliable BLE communication between the app and the wearable device, including pairing, reconnection and background operation Integrate the app with cloud services and APIs for data sync, notifications and remote monitoring Set standards for code quality, testing and CI/CD, and support release cycles and App Store submissions Contribute to design controls, risk analysis and verification for software as a medical device, and mentor other engineers What You Bring BS in Computer Science, Software Engineering or a related field 5-8+ years of software engineering experience, including significant native mobile development Have published at least one app to the Apple App Store, with an understanding of the review process, provisioning profiles, and build and deployment schemes Strong native iOS development (Swift, SwiftUI/UIKit); Android (Kotlin) is a plus Comfortable designing to Apple's Human Interface Guidelines (HIG); familiarity with Liquid Glass design principles is a plus Strong grasp of mobile architecture, background execution, local storage and offline-first design Experience integrating with REST APIs and cloud services Nice to have: Core Bluetooth/BLE or wearable hardware, HealthKit, push notifications and critical alerts, and medical device or regulated environments (IEC 62304)
