Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function Under general direction, the Contact Center as a Service (CCaaS) Analyst will be responsible for guiding functional projects, enhancements, changes, and change control for our cloud contact center solutions. You will be responsible for helping design, test, document, and implement approved changes and enhancement requests. As part of the Customer Engagement Solutions team, you will help optimize customer service processes, customer experience, research new technologies and ensure delivery required to achieve business success. Responsibilities Provide continuous leadership for Contact Center as a Service (CCaaS) product performance and future development within the A.O. Smith roadmap. Accountable for and serve as an authority on all aspects of CCaaS solutions. Maintain an understanding of the A.O. Smith strategic vision and the CCaaS solution portfolio. Coordinate with stakeholders as needed to determine business needs or requirements. Accountable for the completion of product enhancements and projects, as well as achievement of business objectives through analysis, scoping, planning, budgeting, and execution. Identify customer expectations and unmet needs and create solutions that address gaps and enhance customer experience. Functionally manage integrations between CCaaS platform and CRM systems as well as SAP. Serve business need for inbound, outbound, and blended CCaaS solutions. Evaluate and recommend new products and systems to improve CCaaS platform and related telecommunications reliability and productivity. Create or review all documentation to aid in use, support, governance, troubleshooting, disaster recovery practices, security initiatives, and cross-training. Collaborate with CES team to develop strategic vision; translate vision into clear and defined business requirements to drive functional specifications and technical requirements Direct the prioritization of projects and enhancements to align with business roadmap and objectives Provide support for Observe AI, Clearview, and Five9. Qualifications Bachelor's Degree in Information Technology Management or Computer Science, or equivalent experience. Minimum of 4 years of contact center, telephony, or unified communications related work experience. CCaaS or on-premises contact center platform experience. Five9 preferred. Knowledge of Workforce Management principals and contact center related KPIs. Contact center or agent experience is preferred. Bilingual in English/Spanish is preferred. Excellent oral and written communication skills. Intermediate knowledge of Salesforce is preferred Intermediate to expert level in Excel Understanding of API's, XML, and IVR logic Basic understanding of JavaScript. Campaign dialing modes, list dialing modes, and list priority are a plus. Needs understanding of SFTP serves and data management. Basic understanding of Postman and Powershell Experience in AI implementation/Smart front Door Solution - as a preferred qualification We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
11/10/2026
Full time
Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function Under general direction, the Contact Center as a Service (CCaaS) Analyst will be responsible for guiding functional projects, enhancements, changes, and change control for our cloud contact center solutions. You will be responsible for helping design, test, document, and implement approved changes and enhancement requests. As part of the Customer Engagement Solutions team, you will help optimize customer service processes, customer experience, research new technologies and ensure delivery required to achieve business success. Responsibilities Provide continuous leadership for Contact Center as a Service (CCaaS) product performance and future development within the A.O. Smith roadmap. Accountable for and serve as an authority on all aspects of CCaaS solutions. Maintain an understanding of the A.O. Smith strategic vision and the CCaaS solution portfolio. Coordinate with stakeholders as needed to determine business needs or requirements. Accountable for the completion of product enhancements and projects, as well as achievement of business objectives through analysis, scoping, planning, budgeting, and execution. Identify customer expectations and unmet needs and create solutions that address gaps and enhance customer experience. Functionally manage integrations between CCaaS platform and CRM systems as well as SAP. Serve business need for inbound, outbound, and blended CCaaS solutions. Evaluate and recommend new products and systems to improve CCaaS platform and related telecommunications reliability and productivity. Create or review all documentation to aid in use, support, governance, troubleshooting, disaster recovery practices, security initiatives, and cross-training. Collaborate with CES team to develop strategic vision; translate vision into clear and defined business requirements to drive functional specifications and technical requirements Direct the prioritization of projects and enhancements to align with business roadmap and objectives Provide support for Observe AI, Clearview, and Five9. Qualifications Bachelor's Degree in Information Technology Management or Computer Science, or equivalent experience. Minimum of 4 years of contact center, telephony, or unified communications related work experience. CCaaS or on-premises contact center platform experience. Five9 preferred. Knowledge of Workforce Management principals and contact center related KPIs. Contact center or agent experience is preferred. Bilingual in English/Spanish is preferred. Excellent oral and written communication skills. Intermediate knowledge of Salesforce is preferred Intermediate to expert level in Excel Understanding of API's, XML, and IVR logic Basic understanding of JavaScript. Campaign dialing modes, list dialing modes, and list priority are a plus. Needs understanding of SFTP serves and data management. Basic understanding of Postman and Powershell Experience in AI implementation/Smart front Door Solution - as a preferred qualification We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Job Description Requisition ID: 40433 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future we're on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone's unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other's successes. Here's to crafting careers and creating new legacies. Crafted Highlights: In the role of Sr. Business Intelligence and Analytics Designer working in Milwaukee, WI you will be part of the global Data, Analytics and AI team. The person in this role will partner with business stakeholders to design, build and scale modern data and analytics products on cloud platforms, reporting on the progress of development efforts, and ensuring that those projects are carried out in accordance with standards and procedures. What You'll Be Brewing: Design, develop and deploy data products and analytics solutions to address business requirements, typically on the largest, most complex, or most strategic initiatives Serve as technical leader and subject matter expert in designated functional domains along with providing support to third-party providers Support production analytics platforms and data products through continuous improvement, root-cause analysis, performance optimization, and issue resolution Partner with business stakeholders to understand needs, build relationships and deliver high-value data, analytics and reporting solutions Support business report owners and data consumers through a transition from legacy tools to modern cloud platforms Key Ingredients: You have a bachelor's degree and a minimum of 5 years of experience in the data and analytics field or in lieu of a degree, 9 years of experience related to data and analytics You possess advanced knowledge of modern cloud data and analytics platforms including: Databricks, dbt, Airflow, Power BI, SQL, Git You have at least one full life-cycle system implementation, or three major full life-cycle system change initiatives, serving in a hands-on role involving data analytics solutions You have direct, hands-on experience designing and developing semantic models, metrics layers and data products that promote trusted self-service analytics You are familiar with dimensional data modeling concepts and techniques as well as Lakehouse architecture You have Familiarity with agile, CI/CD and/or DevOps ways of working You have previous experience estimating resource needs for any size project You are serious about results, and take pride in a proven track record in delivering You having previous experience working with SAP, Palantir Foundry or supply chain data is a plus Beverage Bonuses: Flexible work programs that support work life balance including a hybrid work model of 4 days in the office We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization Ability to grow and develop your career centered around our First Choice Learning opportunities Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources On site Pub, access to cool brand clothing and swag, top events and, of course free beer and beverages! Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail . Pay and Benefits: At Molson Coors, we're committed to paying people fairly and equitably for the work they do. Job Posting Total Rewards Offerings: $109,100.00 -$143,200.00 (posting salary range) + 15% target short term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days). The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting. We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.
11/06/2026
Full time
Job Description Requisition ID: 40433 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future we're on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone's unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other's successes. Here's to crafting careers and creating new legacies. Crafted Highlights: In the role of Sr. Business Intelligence and Analytics Designer working in Milwaukee, WI you will be part of the global Data, Analytics and AI team. The person in this role will partner with business stakeholders to design, build and scale modern data and analytics products on cloud platforms, reporting on the progress of development efforts, and ensuring that those projects are carried out in accordance with standards and procedures. What You'll Be Brewing: Design, develop and deploy data products and analytics solutions to address business requirements, typically on the largest, most complex, or most strategic initiatives Serve as technical leader and subject matter expert in designated functional domains along with providing support to third-party providers Support production analytics platforms and data products through continuous improvement, root-cause analysis, performance optimization, and issue resolution Partner with business stakeholders to understand needs, build relationships and deliver high-value data, analytics and reporting solutions Support business report owners and data consumers through a transition from legacy tools to modern cloud platforms Key Ingredients: You have a bachelor's degree and a minimum of 5 years of experience in the data and analytics field or in lieu of a degree, 9 years of experience related to data and analytics You possess advanced knowledge of modern cloud data and analytics platforms including: Databricks, dbt, Airflow, Power BI, SQL, Git You have at least one full life-cycle system implementation, or three major full life-cycle system change initiatives, serving in a hands-on role involving data analytics solutions You have direct, hands-on experience designing and developing semantic models, metrics layers and data products that promote trusted self-service analytics You are familiar with dimensional data modeling concepts and techniques as well as Lakehouse architecture You have Familiarity with agile, CI/CD and/or DevOps ways of working You have previous experience estimating resource needs for any size project You are serious about results, and take pride in a proven track record in delivering You having previous experience working with SAP, Palantir Foundry or supply chain data is a plus Beverage Bonuses: Flexible work programs that support work life balance including a hybrid work model of 4 days in the office We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization Ability to grow and develop your career centered around our First Choice Learning opportunities Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources On site Pub, access to cool brand clothing and swag, top events and, of course free beer and beverages! Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail . Pay and Benefits: At Molson Coors, we're committed to paying people fairly and equitably for the work they do. Job Posting Total Rewards Offerings: $109,100.00 -$143,200.00 (posting salary range) + 15% target short term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days). The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting. We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.
Job Description Requisition ID: 40307 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future we're on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone's unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other's successes. Here's to crafting careers and creating new legacies. Crafted Highlights: In the role of Solution Manager - Planning, working in Milwaukee, WI, you will be responsible for leading design and implementation of integrated solutions and enhancements to existing solutions while maintaining awareness of market best practices and industry trends in areas of application design and delivery. You will ensure solution designs are aligned to business and IT strategies as well as collaborates with the IT Product Solution Owners, Solution/Enterprise architects, and application architects to ensure alignment with the integrated solution to be delivered to meet business process requirements. What You'll Be Brewing: Lead the design, implementation, and optimization of enterprise business solutions that align technology capabilities with business objectives. Partner with business stakeholders, solution architects, and IT teams to define requirements, evaluate technologies, and deliver scalable end-to-end solutions. Drive large, complex technology initiatives, leading cross-functional teams through planning, testing, deployment, stabilization, and ongoing support. Serve as a subject matter expert across enterprise applications and technologies, including Microsoft platforms, integrations, business intelligence, master data, SaaS solutions, and custom applications. Establish and enforce solution design standards, governance processes, quality controls, and architectural best practices across projects and programs. Identify and recommend process improvements, emerging technologies, and innovative solutions that enhance operational efficiency and business performance. Lead and mentor distributed teams and external service providers, ensuring high-quality delivery, strong collaboration, and continuous improvement of implementation and support practices. Manage project scope, delivery estimates, risk mitigation, testing strategies, and stakeholder communication to ensure successful business outcomes. Key Ingredients: You have a bachelor's degree in information technology, Computer Science, or a related technical field. You have 5+ years of experience designing, developing, and implementing integrated enterprise business solutions. You have experience implementing Commercial Planning solutions on an integrated planning platform (o9 preferred). You have working knowledge of the key master and transactional data objects needed to generate a Commercial plan, including objects that support AOP and Price Promotions planning. You have strong overall Integrated Business Planning (IBP) process knowledge and understand how Commercial Planning integrates with Demand Planning and Supply Planning solutions. You have proven experience leading distributed technical teams and managing third-party vendors, consultants, or service providers. You show strong leadership, mentoring, and coaching skills with the ability to develop and support team growth. You possess advanced knowledge of enterprise systems, application integrations, software development lifecycle (SDLC), and IT infrastructure. You have demonstrated expertise in solution architecture, testing methodologies, configuration management, and quality assurance practices. You show strong analytical, problem-solving, and decision-making skills with the ability to balance innovation, risk, and business value. You have excellent communication and stakeholder management skills, with experience collaborating across IT, business, and executive leadership teams. Beverage Bonuses: Flexible work programs that support work life balance including a hybrid work model of 4 days in the office We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization Ability to grow and develop your career centered around our First Choice Learning opportunities Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources On site Pub, access to cool brand clothing and swag, top events and, of course free beer and beverages! Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail . Pay and Benefits: At Molson Coors, we're committed to paying people fairly and equitably for the work they do. Job Posting Total Rewards Offerings: $111,900.00 -$146,900.00 (posting salary range) + 15% target short term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days). The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting. We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.
11/06/2026
Full time
Job Description Requisition ID: 40307 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future we're on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone's unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other's successes. Here's to crafting careers and creating new legacies. Crafted Highlights: In the role of Solution Manager - Planning, working in Milwaukee, WI, you will be responsible for leading design and implementation of integrated solutions and enhancements to existing solutions while maintaining awareness of market best practices and industry trends in areas of application design and delivery. You will ensure solution designs are aligned to business and IT strategies as well as collaborates with the IT Product Solution Owners, Solution/Enterprise architects, and application architects to ensure alignment with the integrated solution to be delivered to meet business process requirements. What You'll Be Brewing: Lead the design, implementation, and optimization of enterprise business solutions that align technology capabilities with business objectives. Partner with business stakeholders, solution architects, and IT teams to define requirements, evaluate technologies, and deliver scalable end-to-end solutions. Drive large, complex technology initiatives, leading cross-functional teams through planning, testing, deployment, stabilization, and ongoing support. Serve as a subject matter expert across enterprise applications and technologies, including Microsoft platforms, integrations, business intelligence, master data, SaaS solutions, and custom applications. Establish and enforce solution design standards, governance processes, quality controls, and architectural best practices across projects and programs. Identify and recommend process improvements, emerging technologies, and innovative solutions that enhance operational efficiency and business performance. Lead and mentor distributed teams and external service providers, ensuring high-quality delivery, strong collaboration, and continuous improvement of implementation and support practices. Manage project scope, delivery estimates, risk mitigation, testing strategies, and stakeholder communication to ensure successful business outcomes. Key Ingredients: You have a bachelor's degree in information technology, Computer Science, or a related technical field. You have 5+ years of experience designing, developing, and implementing integrated enterprise business solutions. You have experience implementing Commercial Planning solutions on an integrated planning platform (o9 preferred). You have working knowledge of the key master and transactional data objects needed to generate a Commercial plan, including objects that support AOP and Price Promotions planning. You have strong overall Integrated Business Planning (IBP) process knowledge and understand how Commercial Planning integrates with Demand Planning and Supply Planning solutions. You have proven experience leading distributed technical teams and managing third-party vendors, consultants, or service providers. You show strong leadership, mentoring, and coaching skills with the ability to develop and support team growth. You possess advanced knowledge of enterprise systems, application integrations, software development lifecycle (SDLC), and IT infrastructure. You have demonstrated expertise in solution architecture, testing methodologies, configuration management, and quality assurance practices. You show strong analytical, problem-solving, and decision-making skills with the ability to balance innovation, risk, and business value. You have excellent communication and stakeholder management skills, with experience collaborating across IT, business, and executive leadership teams. Beverage Bonuses: Flexible work programs that support work life balance including a hybrid work model of 4 days in the office We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization Ability to grow and develop your career centered around our First Choice Learning opportunities Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources On site Pub, access to cool brand clothing and swag, top events and, of course free beer and beverages! Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail . Pay and Benefits: At Molson Coors, we're committed to paying people fairly and equitably for the work they do. Job Posting Total Rewards Offerings: $111,900.00 -$146,900.00 (posting salary range) + 15% target short term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days). The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting. We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.
Job Description Job Description Position Overview We are seeking a highly organized and technical Data Center Technical Program Lead to oversee multi-site operations, lead technician teams, and drive program readiness across multiple sites. In this role, you will bridge the gap between technical execution and program management, managing site bring-up from inception through customer program validation. You will lead day-to-day operations across multiple customer data center locations, ensuring smooth deployment, hardware life cycle management, and service delivery while keeping key stakeholders aligned. Key Responsibilities Lead data center site bring-up initiatives and manage rigorous customer program validation processes to ensure infrastructure readiness. Oversee day-to-day technical operations across multiple sites, directing a distributed team of data center AEP technicians. Facilitate the advanced exchange and deployment of data center gear, maintaining strict control over buffer stock requirements to prevent project delays. Manage, track, and prioritize incoming technical ticket requests through ServiceNow, dynamically adjusting team workloads based on ticket volume. Identify operational bottlenecks and process pain points during site bring-up, proactively communicating risks and solutions to key stakeholders. Provide regular visibility, data-driven reporting, and status updates to cross-functional leadership and external customer teams. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a closely related field with a minimum of 3 years of relevant data center experience, OR a minimum of 5 years of related technical data center experience in lieu of a degree. Proven experience managing, mentoring, and leading technical teams or data center technicians across multiple physical locations. Strong working knowledge of data center networking and compute infrastructure (servers, switches, routing, and cabling standards). Direct, hands-on experience managing service workflows and ticket queues within ServiceNow (or a similar enterprise ITSM platform). Willingness and ability to travel 25-50% of the time, including occasional overnight stays, based on business needs. Preferred & Recommended Qualifications Certifications: CompTIA Network+, Security+, Cisco CCNA, or a foundational Project Management certification (PMP or CAPM). Experience with asset management, supply chain tracking, or spare parts logistics for critical infrastructure. Familiarity with ITIL frameworks or Agile/Scrum methodologies for managing deployment sprints. Exceptional communication skills with a proven track record of handling high-pressure operational environments and translating complex technical issues for non-technical stakeholders. Benefits & Perks Health/Dental/Vision and Life Insurance 401(k) matching Paid Time Off Parental Leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
09/28/2026
Full time
Job Description Job Description Position Overview We are seeking a highly organized and technical Data Center Technical Program Lead to oversee multi-site operations, lead technician teams, and drive program readiness across multiple sites. In this role, you will bridge the gap between technical execution and program management, managing site bring-up from inception through customer program validation. You will lead day-to-day operations across multiple customer data center locations, ensuring smooth deployment, hardware life cycle management, and service delivery while keeping key stakeholders aligned. Key Responsibilities Lead data center site bring-up initiatives and manage rigorous customer program validation processes to ensure infrastructure readiness. Oversee day-to-day technical operations across multiple sites, directing a distributed team of data center AEP technicians. Facilitate the advanced exchange and deployment of data center gear, maintaining strict control over buffer stock requirements to prevent project delays. Manage, track, and prioritize incoming technical ticket requests through ServiceNow, dynamically adjusting team workloads based on ticket volume. Identify operational bottlenecks and process pain points during site bring-up, proactively communicating risks and solutions to key stakeholders. Provide regular visibility, data-driven reporting, and status updates to cross-functional leadership and external customer teams. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a closely related field with a minimum of 3 years of relevant data center experience, OR a minimum of 5 years of related technical data center experience in lieu of a degree. Proven experience managing, mentoring, and leading technical teams or data center technicians across multiple physical locations. Strong working knowledge of data center networking and compute infrastructure (servers, switches, routing, and cabling standards). Direct, hands-on experience managing service workflows and ticket queues within ServiceNow (or a similar enterprise ITSM platform). Willingness and ability to travel 25-50% of the time, including occasional overnight stays, based on business needs. Preferred & Recommended Qualifications Certifications: CompTIA Network+, Security+, Cisco CCNA, or a foundational Project Management certification (PMP or CAPM). Experience with asset management, supply chain tracking, or spare parts logistics for critical infrastructure. Familiarity with ITIL frameworks or Agile/Scrum methodologies for managing deployment sprints. Exceptional communication skills with a proven track record of handling high-pressure operational environments and translating complex technical issues for non-technical stakeholders. Benefits & Perks Health/Dental/Vision and Life Insurance 401(k) matching Paid Time Off Parental Leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.