12 jobs found

Job Description Job Description Description: AvonRisk is the nation's leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers' compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we're a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support. We invest in tools and workflows that reduce friction-not increase volume-and create real career paths for professionals who want to grow their careers or move into leadership. At AvonRisk, you're part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed. Summary: Under limited supervision, meets daily production quotas in processing and auditing medical bills in accordance with the appropriate workers' compensation fee schedule by performing the following duties. Essential Duties and Responsibilities: Codes medical bills into the company system with speed and accuracy, maintaining company production standards related to quantity and quality of output. Performs preliminary screening for appropriateness and medical necessity of services rendered. Uses CPT and ICD9/ICD10 codes, fee schedules, and other resource materials to determine appropriate reimbursement of billed services, including applicable fee schedule and/or repricing rational. Flags any problem bills to the BR supervisor. Communicates with clients and/or providers to clarify information. Forwards to Bill Review supervisor any unidentifiable unlisted procedure numbers. Ability to price hospital and surgery bills to applicable fee schedules. Ability to process reconsideration requests as assigned. May specialize in state specific or client specific areas of responsibility. May assist is answering provider calls. Competency: To perform the job successfully, an individual should demonstrate the following competencies: Design - Demonstrates attention to detail. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Team Work - Supports everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Location & Work Arrangement: Candidates should be based in Texas but are able to work fully remote. Education and/or Experience: High school diploma or general education degree (GED), plus minimum of one year data entry/medical billing experience; additional two years bill review experience in a workers' comp environment. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Knowledge Skills: Strong knowledge of CPT and ICD9/ICD10 coding and workers compensation fee schedules. Must be familiar with workers' compensation regulations and have good comprehension of company software system process. Math Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Database software. Certificates and Licenses: Must have Medical Bill Reviewer Designation - 40 hour initial certification plus continuing education hours of 16 hours every 2 years. Supervisory Responsibilities: This job has no supervisory responsibilities. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work and eight-hour shift, sit for long periods during the day, type or work at a keyboard most of the day, and read a video display terminal for long periods of time. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Requirements: Competency: To perform the job successfully, an individual should demonstrate the following competencies: Design - Demonstrates attention to detail. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Team Work - Supports everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickl Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent oral and written communication skills. Education and/or Experience: High school diploma or general education degree (GED), plus minimum of one year data entry/medical billing experience; additional two years bill review experience in a workers' comp environment. Salary Range: The salary range listed is an estimate. Actual compensation will be determined based on several factors such as a candidate's experience, qualifications, skill set, and work location. Benefits: We take care of our people so they can take care of their work and their teams. AvonRisk offers a competitive, people first benefits package designed to support your health, financial security, and career growth, including: Comprehensive medical, dental, and vision benefits Company contributions to HSA and FSA plans Employer paid life and disability insurance 401(k) with company match Paid time off (PTO) and company paid holidays Learning and development opportunities that support real career advancement Employee assistance resources and a supportive culture that values balance and wellbeing We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest or conviction records.

Job Description Job Description Description: AvonRisk is the nation's leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers' compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we're a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support. We invest in tools and workflows that reduce friction-not increase volume-and create real career paths for professionals who want to grow their careers or move into leadership. At AvonRisk, you're part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed. Summary: Under limited supervision, meets daily production quotas in processing and auditing medical bills in accordance with the appropriate workers' compensation fee schedule by performing the following duties. Essential Duties and Responsibilities: Codes medical bills into the company system with speed and accuracy, maintaining company production standards related to quantity and quality of output. Performs preliminary screening for appropriateness and medical necessity of services rendered. Uses CPT and ICD9/ICD10 codes, fee schedules, and other resource materials to determine appropriate reimbursement of billed services, including applicable fee schedule and/or repricing rational. Flags any problem bills to the BR supervisor. Communicates with clients and/or providers to clarify information. Forwards to Bill Review supervisor any unidentifiable unlisted procedure numbers. Ability to price hospital and surgery bills to applicable fee schedules. Ability to process reconsideration requests as assigned. May specialize in state specific or client specific areas of responsibility. May assist is answering provider calls. Competency: To perform the job successfully, an individual should demonstrate the following competencies: Design - Demonstrates attention to detail. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Team Work - Supports everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED), plus minimum of one year data entry/medical billing experience; additional two years bill review experience in a workers' comp environment. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Knowledge Skills: Strong knowledge of CPT and ICD9/ICD10 coding and workers compensation fee schedules. Must be familiar with workers' compensation regulations and have good comprehension of company software system process. Math Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Database software. Certificates and Licenses: Must have Medical Bill Reviewer Designation - 40 hour initial certification plus continuing education hours of 16 hours every 2 years. Supervisory Responsibilities: This job has no supervisory responsibilities. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work and eight-hour shift, sit for long periods during the day, type or work at a keyboard most of the day, and read a video display terminal for long periods of time. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Requirements: Competency: To perform the job successfully, an individual should demonstrate the following competencies: Design - Demonstrates attention to detail. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Team Work - Supports everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickl Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent oral and written communication skills. Education and/or Experience: High school diploma or general education degree (GED), plus minimum of one year data entry/medical billing experience; additional two years bill review experience in a workers' comp environment. Salary Range: $26.00 - $28.00 The salary range listed is an estimate. Actual compensation will be determined based on several factors such as a candidate's experience, qualifications, skill set, and work location. Benefits: We take care of our people so they can take care of their work and their teams. AvonRisk offers a competitive, people first benefits package designed to support your health, financial security, and career growth, including: Comprehensive medical, dental, and vision benefits Company contributions to HSA and FSA plans Employer paid life and disability insurance 401(k) with company match Paid time off (PTO) and company paid holidays Learning and development opportunities that support real career advancement Employee assistance resources and a supportive culture that values balance and wellbeing We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest or conviction records.

Job Description Job Description Reimbursement Specialist - Insurance Verification (UTMC Program) Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Reimbursement Specialist - Insurance Verification (UTMC Program) today! The Reimbursement Specialist - Insurance Verification (UTMC Program) JOB SUMMARY The purpose of the Reimbursement Insurance Verification Specialist is to obtain and verify a client's commercial insurance coverage and to ensure procedures are covered by an individual's insurance. Specialist will be responsible for entering data in an accurate manner and updating client benefit information in the organization's billing system and verifying that existing information is accurate. The Specialist will perform a variety of auditing and resolution-centered activities, answering pertinent questions about coverage to internal and external sources, identifying insurance errors, and recommending solutions. Will be required to work regular office hours at the designated facility. JOB DESCRIPTION Employees in this job complete and oversee a variety of professional assignments to evaluate, review, enter, monitor, and update client insurance and billing information. JOB DUTIES/RESPONSIBILITIES NOTE: The job duties listed are typical duties of the work performed. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty. Reviews the center's Commercial Notification Forms and returns an Insurance Verification Forms to the requesting staff within designated program timeframe. Verifies insurance information is up to date for the next day's client roster and updates any applicable pop-ups in the system For new clients, gives contact information, obtain client photo, updates the EMR with correct information and ensures the appropriate intake packet paperwork has been signed and verified to ensure clients understanding of policies. Prepares and updates the designated facility facesheets with insurance issues, patient responsibilities, outstanding balances, and any non-payment status changes for the next day and places them in HIPAA compliant blue folders for the appropriate providers. Analyzes designated eligibility reports on a daily basis. Communicates with and advises Insurance Verification Team Leader of all problems related to insurance verification. Advises other departments of updated or new insurance information as needed. Adheres to all policies and procedures related to compliance with all federal and state billing regulations. Communicates with billing representatives regarding any insurance issues that may arise. Review and update the Non-Payment status documents for both Med appointments and Therapy appointments Maintains a positive and professional attitude. Reads all emails and responds accordingly in a timely manner. Listens to all voicemails and responds accordingly in a timely manner. Works with members of various teams and/or departments on identifying process improvements. Possess flexibility to work overtime as dictated by department/organization needs. Communicates with clients regarding any benefit and/or billing questions they may have. Performs specified client benefit duties to ensure all required information is obtained for insurance verification, billing, and claims follow-up. Collects all client responsibility balances via cash, check, money order or credit card and issues receipts for payments. Assists in determining proper courses of action for successful resolution to insurance issues. Completes all program related paperwork required for reporting purposes. Possesses problem-solving skills to research and resolve discrepancies, denials, appeals, collections. Reviews patient bills for accuracy and completeness and obtains any missing information. Sets up patient payment plans and works collection accounts. Submits monthly recommendations to supervisor for write-offs with complete documentation by first of the following month all while following the A/R Reference Guide on how to complete write offs. Performs additional duties as requested by Team Leads or Management Team. This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. JOB QUALIFICATIONS Advanced use of computer system software, Excel, Outlook and Microsoft (word processing and spreadsheet application). Knowledge of insurance guidelines for all Commercial, Medicare, Medicare Advantage, TennCare, Federal Medicaid and Private Pay financial classes. Exceptional customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds. Ability to work well in a team environment and alone. Being able to triage priorities, delegate tasks if needed, handle conflict in a reasonable fashion and analyze and resolve claims issues and related problems. Strong written and verbal communication skills. Maintain patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Maintain a good understanding of the state, federal, and payer guidelines on billings, collections, refunds, and overpayments. Knowledge of the center's Policies and Procedures. Ability to maintain records and prepare reports and correspondence related to the position. Ability to work directly with upper leadership regarding claims issues and resolutions. Possess effective communication skills for phone contacts with insurance payers to resolve issues and to communicate effectively with others. COMPENSATION: Starting salary for this position is approximately $19.54/hr based on relevant experience and education. Schedule: Monday - Friday 8am - 5pm Travel : N/A Equipment/Technical Competency : Advanced use of computer system software, Excel, Outlook and Microsoft (word processing and spreadsheet application). QUALIFICATIONS - Reimbursement Specialist - Insurance Verification (UTMC Program) Experience: Extensive knowledge of insurance in relation to proper billing, follow-up and verification duties. Education / License : High school diploma or equivalent required. Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. Compensation details: 19.54-19.54 Hourly Wage PI73f2ce5-

Job Description Job Description Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Reimbursement Specialist program today! The Reimbursement Specialist JOB SUMMARY The purpose of the Reimbursement Insurance Verification Specialist is to obtain and verify a client's commercial insurance coverage and to ensure procedures are covered by an individual's insurance. Specialist will be responsible for entering data in an accurate manner and updating client benefit information in the organization's billing system and verifying that existing information is accurate. The Specialist will perform a variety of auditing and resolution-centered activities, answering pertinent questions about coverage to internal and external sources, identifying insurance errors, and recommending solutions. Will be required to work regular office hours at the designated facility. This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. JOB DESCRIPTION Employees in this job complete and oversee a variety of professional assignments to evaluate, review, enter, monitor, and update client insurance and billing information. JOB DUTIES NOTE: The job duties listed are typical duties of the work performed. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty. Analyzes designated eligibility reports on a daily basis. Communicates with and advises Insurance Verification Team Leader of all questions problems related to insurance verification. Adheres to all policies and procedures related to compliance with all federal and state billing regulations. Communicates with billing representatives regarding any insurance issues that may arise. Maintains a positive and professional attitude. Reads all emails and responds accordingly in a timely manner. Listens to all voicemails and respond accordingly in a timely manner. Works with members of various teams and/or departments on identifying process improvements. Possess flexibility to work overtime as dictated by department/organization needs. Assists in determining proper courses of action for resolution to insurance issues. Possesses problem-solving skills to research and resolve discrepancies, denials, appeals, collections. Possesses strong ability to think outside the box. Has the ability to work in a high stress/demanding environment. Performs additional duties as requested by Team Leads or Management Team. JOB QUALIFICATIONS Advance use of computer system, software, Excel, Outlook and Microsoft (word processing and spreadsheet application). Knowledge of Centricity is a strong plus. Knowledge of insurance guidelines including HMO/PPO, Commercial, Medicare, Medicare Advantage, TN Care's, Medicaid and Private Pay. Ability to work well in a team environment and alone. Being able to triage priorities, delegate tasks if needed, handle conflict in a reasonable fashion and analyze and resolve claims issues and related problems. Strong written and verbal communication skills. Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Knowledge of the center's Policies and Procedures. Ability to maintain records and prepare reports and correspondence related to the position. Ability to work directly with upper leadership regarding claims issues and resolutions. Possesses effective communication skills for phone contacts with insurance payers to resolve issues and to communicate effectively with others. JOB EXPECTATION All employees must be clean and well-groomed. Styles dictated by religion and ethnicity aren't restricted. Business casual dress code required. Employees can use their phones during breaks or at lunch hour. Employee must observe and be respectful of co-workers and should never use obscene, discriminatory, offensive, prejudicial or defamatory language in any way. The use of cameras on cell phones during work time is prohibited to protect the privacy of the clients as well as fellow employees, unless permission is granted by fellow employees or managers. Employees are permitted two 15-minute breaks and one hour lunch. Employees must work the agreed upon work schedule. Enter hours worked daily. Request leave in advance to your supervisor for approval. Schedule: Monday - Friday 8am - 5pm Travel : N/A Equipment/Technology : Basic computer skills are required for email, timekeeping, scanning, and fax machine. Advance use of computer system, software, Excel, Outlook and Microsoft (word processing and spreadsheet application). QUALIFICATIONS - Reimbursement Specialist Education: High school diploma or equivalent required. Experience / Knowledge : Extensive knowledge of insurance in relation to proper billing, follow-up and verification duties. Location: Knoxville, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PI0b5c1283dd27-1027

Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Reimbursement Specialist program today! The Reimbursement Specialist JOB SUMMARY The purpose of the Reimbursement Insurance Verification Specialist is to obtain and verify a client's commercial insurance coverage and to ensure procedures are covered by an individual's insurance. Specialist will be responsible for entering data in an accurate manner and updating client benefit information in the organization's billing system and verifying that existing information is accurate. The Specialist will perform a variety of auditing and resolution-centered activities, answering pertinent questions about coverage to internal and external sources, identifying insurance errors, and recommending solutions. Will be required to work regular office hours at the designated facility. This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. JOB DESCRIPTION Employees in this job complete and oversee a variety of professional assignments to evaluate, review, enter, monitor, and update client insurance and billing information. JOB DUTIES NOTE: The job duties listed are typical duties of the work performed. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty. Analyzes designated eligibility reports on a daily basis. Communicates with and advises Insurance Verification Team Leader of all questions problems related to insurance verification. Adheres to all policies and procedures related to compliance with all federal and state billing regulations. Communicates with billing representatives regarding any insurance issues that may arise. Maintains a positive and professional attitude. Reads all emails and responds accordingly in a timely manner. Listens to all voicemails and respond accordingly in a timely manner. Works with members of various teams and/or departments on identifying process improvements. Possess flexibility to work overtime as dictated by department/organization needs. Assists in determining proper courses of action for resolution to insurance issues. Possesses problem-solving skills to research and resolve discrepancies, denials, appeals, collections. Possesses strong ability to think outside the box. Has the ability to work in a high stress/demanding environment. Performs additional duties as requested by Team Leads or Management Team. JOB QUALIFICATIONS Advance use of computer system, software, Excel, Outlook and Microsoft (word processing and spreadsheet application). Knowledge of Centricity is a strong plus. Knowledge of insurance guidelines including HMO/PPO, Commercial, Medicare, Medicare Advantage, TN Care's, Medicaid and Private Pay. Ability to work well in a team environment and alone. Being able to triage priorities, delegate tasks if needed, handle conflict in a reasonable fashion and analyze and resolve claims issues and related problems. Strong written and verbal communication skills. Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Knowledge of the center's Policies and Procedures. Ability to maintain records and prepare reports and correspondence related to the position. Ability to work directly with upper leadership regarding claims issues and resolutions. Possesses effective communication skills for phone contacts with insurance payers to resolve issues and to communicate effectively with others. JOB EXPECTATION All employees must be clean and well-groomed. Styles dictated by religion and ethnicity aren't restricted. Business casual dress code required. Employees can use their phones during breaks or at lunch hour. Employee must observe and be respectful of co-workers and should never use obscene, discriminatory, offensive, prejudicial or defamatory language in any way. The use of cameras on cell phones during work time is prohibited to protect the privacy of the clients as well as fellow employees, unless permission is granted by fellow employees or managers. Employees are permitted two 15-minute breaks and one hour lunch. Employees must work the agreed upon work schedule. Enter hours worked daily. Request leave in advance to your supervisor for approval. Schedule: Monday - Friday 8am - 5pm Travel : N/A Equipment/Technology : Basic computer skills are required for email, timekeeping, scanning, and fax machine. Advance use of computer system, software, Excel, Outlook and Microsoft (word processing and spreadsheet application). QUALIFICATIONS - Reimbursement Specialist Education: High school diploma or equivalent required. Experience / Knowledge : Extensive knowledge of insurance in relation to proper billing, follow-up and verification duties. Location: Knoxville, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PIf5-

Description: Duties: Obtain and maintain proper certification to perform CSS, taking full ownership of this process. This includes completing required annual training, maintaining supportive documentation, and submitting applications independently and timely. Meet the set productivity requirement by planning ahead, developing a schedule, and seeking support from office manager and/or CSS Director when deficiencies are anticipated. Provide case management services for the clients who meet the criteria for Community Support Services Provide ongoing assessment of clients' needs and develop appropriate treatment planning. Coordinate case management and mental health center services provided to clients, with services provided by other agencies. Provide supportive counseling to clients and their families as needed. Provide assistance to CSS clients in making applications for benefits and assistance. Provide assistance to clients regarding housing. Provide assistance to clients in securing medications and developing medication management plan. Assure access for CSS clients (when needed) to receive mental health and other community services. Provide home visits as determined by the level of need of each client. Provide advocacy services for CSS clients. Provide family counseling and education concerning mental illness to family members of CSS clients. Maintain a case load as assigned including proper documentation and paperwork. Attend meetings and training related to CSS as designated by the Director of Community Support Services including weekly staffing meetings at North Mississippi State Hospital. Complete and turn in to the Director of Community Support Services any reports as requested. Complete and turn in progress notes daily in electronic medical record system to Supervisor. Attend to tasks related to loss prevention such as verifying active Medicaid via Envision, ensuring appropriate prior authorization is in place, and communicating any payor changes with the treatment team and billing department prior to service provision. Attend and actively participate in supervisory meetings as requested including office staffing and treatment teams. Participate in grant specific activities, including, but not limited to assisting with continuation of funding requests, meeting program objectives within funding restraints, coordinating and reporting on Outpatient Commitment Orders, compiling and submitting any reports requested by DMH, actively engaging in networking opportunities with area hospitals and AMAP team. Perform other duties as assigned Requirements: Qualifications: Bachelor's degree in social work, counseling, psychology, or a related field. Ability to relate effectively to severely mentally ill individuals. Have transportation, hold a valid driver's license, have automobile insurance, and have a safe driving record Must have, and maintain, a Communicare insurable driving record PI4a96613c6d2e-9451

Job Description Job Description Mountain Ltd. is looking for an Wire Center Engineer to work in the Denver, CO area! Wire Center Engineer Responsibilities A Wire Center Engineer's job is to provide expertise in the outside plant facilities for Order or customer driven work, visit site and to design a plan of action for each project that's in their assigned wire center area. Wire Center Engineer should be able to customize a solution to each of our customer's requirements to satisfy requests for service. Proficiencies and use of the following programs/systems to perform duties and learn any new system implemented by the company. ARMOR, Forte, WFMT, Work Management System, JDS, NDS, Ready for Service, NBIE, TIRKS, SiteTracker, Access-FPT Reservation, ACCESS-GPON, NROC, Cosmo, Google Maps, SAP GUI / SAP Portal, L-FACS, Bart, Excel, All Microsoft Programs, Outlook, TEAMS (Conference Calls, training), Chrome, Google Maps, municipality mapping systems for ROW. Wire Center Engineer will be to assist/support in every wire center assigned for Road Moves, Fiber to the Tower (FT3) customer billing (BART), Relocations, POTS-HSI orders (including GPON capacity adds) . Interact with both internal and external customer and work towards service resolution. Work in concert with construction CPA's, Splicing supervisors, SRO's, and JRM's, JFM's for each wire center. Daily tasks start with going into ARMOR and checking for held orders to find service/terminal assignments, developing cost quote if build is required, triggering quote thru BART to customers and submitting request for funding from finance thru appropriate process/systems. Duties include use of select systems to assess, make the decision to resolve all held orders. Pull work orders in Fireworks, prepare field notes, work in NDS to provide the scope of work needed, and send to ECM for designs. issue jobs in Fireworks/Bidmaster/JDS and complete provisioning steps in WFMT, SiteTracker and route the job to construction/splicing forces, JFM, CPA, and Splicing through JDS. For BAU and Splitter jobs complete F1 form or MF1 form and submit in Work Management System. Issue Splitter Add and BAU Jobs after determining the design and MNEM are accounted for. Learn and understand contracts and NEWCO/RUS units required. Attend meetings, site meets and gather documentation for research and assessment for job planning. Ability to evaluate permitting requirements/cost, quality check all phases of work package design and pricing for accuracy before a work package is issued to construction. Manage in flight changes to scope of project. This wire center engineering role will continue to expand as areas of responsibility increase. Ongoing training and understanding of the wire center engineering role continues to be the focus. Goal is to utilize the skills acquired and provide a streamlined process to cover existing team members during vacation, injuries and illness. A wire center engineer will provide that relief needed so work load's remain manageable when that individual returns. This role would provide a more stable environment. Pay commensurate with experience; $52,000 - 66,560. Health, dental, vison insurance available,401K, and paid time off offered. Shape the future. Summit success. Join our team and become part of a legacy that has been at the forefront of engineering excellence since 1979.

Job Description Job Description Mountain Ltd. is looking for an Wire Center Engineer to work in the Denver, CO area! Wire Center Engineer Responsibilities A Wire Center Engineer's job is to provide expertise in the outside plant facilities for Order or customer driven work, visit site and to design a plan of action for each project that's in their assigned wire center area. Wire Center Engineer should be able to customize a solution to each of our customer's requirements to satisfy requests for service. Proficiencies and use of the following programs/systems to perform duties and learn any new system implemented by the company. ARMOR, Forte, WFMT, Work Management System, JDS, NDS, Ready for Service, NBIE, TIRKS, SiteTracker, Access-FPT Reservation, ACCESS-GPON, NROC, Cosmo, Google Maps, SAP GUI / SAP Portal, L-FACS, Bart, Excel, All Microsoft Programs, Outlook, TEAMS (Conference Calls, training), Chrome, Google Maps, municipality mapping systems for ROW. Wire Center Engineer will be to assist/support in every wire center assigned for Road Moves, Fiber to the Tower (FT3) customer billing (BART), Relocations, POTS-HSI orders (including GPON capacity adds) . Interact with both internal and external customer and work towards service resolution. Work in concert with construction CPA's, Splicing supervisors, SRO's, and JRM's, JFM's for each wire center. Daily tasks start with going into ARMOR and checking for held orders to find service/terminal assignments, developing cost quote if build is required, triggering quote thru BART to customers and submitting request for funding from finance thru appropriate process/systems. Duties include use of select systems to assess, make the decision to resolve all held orders. Pull work orders in Fireworks, prepare field notes, work in NDS to provide the scope of work needed, and send to ECM for designs. issue jobs in Fireworks/Bidmaster/JDS and complete provisioning steps in WFMT, SiteTracker and route the job to construction/splicing forces, JFM, CPA, and Splicing through JDS. For BAU and Splitter jobs complete F1 form or MF1 form and submit in Work Management System. Issue Splitter Add and BAU Jobs after determining the design and MNEM are accounted for. Learn and understand contracts and NEWCO/RUS units required. Attend meetings, site meets and gather documentation for research and assessment for job planning. Ability to evaluate permitting requirements/cost, quality check all phases of work package design and pricing for accuracy before a work package is issued to construction. Manage in flight changes to scope of project. This wire center engineering role will continue to expand as areas of responsibility increase. Ongoing training and understanding of the wire center engineering role continues to be the focus. Goal is to utilize the skills acquired and provide a streamlined process to cover existing team members during vacation, injuries and illness. A wire center engineer will provide that relief needed so work load's remain manageable when that individual returns. This role would provide a more stable environment. Pay commensurate with experience; $52,000 - 66,560. Health, dental, vison insurance available,401K, and paid time off offered. Shape the future. Summit success. Join our team and become part of a legacy that has been at the forefront of engineering excellence since 1979.

Job Description Job Description HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. As a Revenue Cycle Solutions Analyst, you will focus on the implementation, ongoing maintenance, and optimization of home care-focused revenue cycle solutions, with an emphasis on payer integrations and billing configuration. You will support payer onboarding and implementation activities by researching and analyzing payer business and technical requirements, reviewing payer specifications and companion guides, and translating requirements into scalable system configurations. Responsibilities include configuring and maintaining payer-specific billing rules, claim submission requirements, enrollment requirements, reimbursement workflows, and system integrations; researching and troubleshooting issues; and identifying and implementing best-fit solutions. You will execute configuration changes, testing, validation, documentation, and refinement to enable accurate and seamless data exchange between providers, payers, HHAeXchange, and partner organizations. The role requires collaboration across implementation, product, engineering, operations, and client-facing teams and provides an opportunity to deepen expertise in Medicaid/MCO revenue cycle processes, healthcare claims workflows, healthcare data standards (X12, HL7, FHIR), EDI transactions, and systems integration. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is open to candidates located within the New York City, Minneapolis, and Miami metro areas only. Essential Job Duties Partner with Business Analysts and cross-functional teams to gather, analyze, validate, and document customer, payer, business, and technical requirements for new implementations and ongoing revenue cycle integrations and configurations. Manage payer integration and configuration delivery efforts from requirements gathering through testing and production readiness to ensure high-quality delivery of home care revenue cycle solutions. Analyze payer specifications, companion guides, business requirements, and implementation documentation and translate requirements into scalable system configurations and integration solutions. Configure and maintain payer-specific billing requirements, including billing rules, claim submission logic and requirements, enrollment requirements, reimbursement workflows, and related system configurations. Analyze and troubleshoot reported integration, configuration, enrollment, and claim submission issues; perform root cause analysis; and propose and implement corrective actions. Partner with Implementation, Product, Engineering, Operations, and client-facing teams to identify workflow gaps, resolve cross-functional dependencies, and support successful payer onboarding and implementation. Assist Senior Solution Analysts with complex business and technical requirements to identify and implement best-fit solutions. Execute testing, validation, and quality assurance of new and existing configurations and integrations to ensure accuracy, alignment with customer and payer requirements, and applicable compliance standards. Support payer onboarding, implementation, production readiness, enhancement requests, and ongoing optimization of existing payer integrations and billing configurations. Monitor and maintain existing configurations and integrations to support continued performance, accuracy, and compliance, and identify opportunities for optimization and continuous improvement. Contribute to the development and enhancement of internal documentation, tools, process standards, training materials, and best practices to support consistent and scalable solution delivery. Create and maintain required documentation for new and existing integrations and configurations, including documented requirements, configuration decisions, testing outcomes, and operational processes. Facilitate knowledge transfer and develop supporting documentation to enable smooth transition to post-implementation and production support teams. Serve as a knowledgeable resource during payer onboarding and integration discussions by helping bridge technical, operational, payer, and customer requirements. Adhere to established SLAs and delivery standards while maintaining solution quality, minimizing rework, and supporting timely resolution of issues. Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills 4+ years of experience in healthcare solution delivery, revenue cycle configuration, healthcare data integration, claims processing, payer operations, healthcare technology, or healthcare software implementation. Experience gathering, analyzing, validating, and documenting business and technical requirements and translating requirements into configuration or integration solutions. Experience working within configuration-driven software platforms and managing multiple implementation, configuration, or integration activities simultaneously while delivering quality solutions that meet customer expectations. Experience troubleshooting complex issues and performing data and root cause analysis to identify risks, configuration gaps, and corrective actions. Familiarity with home care operations, Medicaid/MCO billing, healthcare claims workflows, payer requirements, and revenue cycle processes. Knowledge of healthcare data standards and EDI transactions, including X12 and transactions such as 837, 835, 270/271, and 276/277; familiarity with HL7 and FHIR. Knowledge of healthcare integration methods and protocols, including sFTP and API. Ability to review and interpret payer specifications, companion guides, implementation requirements, and other technical or operational documentation. Ability to learn quickly, prioritize effectively, manage multiple responsibilities, and collaborate across Implementation, Product, Engineering, Operations, and client-facing teams. Strong attention to detail, analytical thinking, problem-solving, and organizational skills. Proven written and verbal communication skills, including the ability to clearly communicate technical and operational information to varied audiences. Ability to lead and influence discussions, respectfully challenge assumptions, ask effective discovery questions, and support decisions based on validated requirements and documented information. Experience with ticket, project, and content management applications such as JIRA, Salesforce, Confluence, and SharePoint. Exposure to State Medicaid Agencies, Managed Care Organizations (MCOs), home care providers, clearinghouses, or other healthcare payer organizations is a plus. Healthcare SaaS environment experience is a plus. The base salary range for this US-based, full-time, and exempt position is $70,000 - $80,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Description Mountain Ltd. is looking for an Wire Center Engineer to work in the Colorado Springs, CO area! Wire Center Engineer Responsibilities A Wire Center Engineer's job is to provide expertise in the outside plant facilities for Order or customer driven work, visit site and to design a plan of action for each project that's in their assigned wire center area. Wire Center Engineer should be able to customize a solution to each of our customer's requirements to satisfy requests for service. Proficiencies and use of the following programs/systems to perform duties and learn any new system implemented by the company. ARMOR, Forte, WFMT, Work Management System, JDS, NDS, Ready for Service, NBIE, TIRKS, SiteTracker, Access-FPT Reservation, ACCESS-GPON, NROC, Cosmo, Google Maps, SAP GUI / SAP Portal, L-FACS, Bart, Excel, All Microsoft Programs, Outlook, TEAMS (Conference Calls, training), Chrome, Google Maps, municipality mapping systems for ROW. Wire Center Engineer will be to assist/support in every wire center assigned for Road Moves, Fiber to the Tower (FT3) customer billing (BART), Relocations, POTS-HSI orders (including GPON capacity adds) . Interact with both internal and external customer and work towards service resolution. Work in concert with construction CPA's, Splicing supervisors, SRO's, and JRM's, JFM's for each wire center. Daily tasks start with going into ARMOR and checking for held orders to find service/terminal assignments, developing cost quote if build is required, triggering quote thru BART to customers and submitting request for funding from finance thru appropriate process/systems. Duties include use of select systems to assess, make the decision to resolve all held orders. Pull work orders in Fireworks, prepare field notes, work in NDS to provide the scope of work needed, and send to ECM for designs. issue jobs in Fireworks/Bidmaster/JDS and complete provisioning steps in WFMT, SiteTracker and route the job to construction/splicing forces, JFM, CPA, and Splicing through JDS. For BAU and Splitter jobs complete F1 form or MF1 form and submit in Work Management System. Issue Splitter Add and BAU Jobs after determining the design and MNEM are accounted for. Learn and understand contracts and NEWCO/RUS units required. Attend meetings, site meets and gather documentation for research and assessment for job planning. Ability to evaluate permitting requirements/cost, quality check all phases of work package design and pricing for accuracy before a work package is issued to construction. Manage in flight changes to scope of project. This wire center engineering role will continue to expand as areas of responsibility increase. Ongoing training and understanding of the wire center engineering role continues to be the focus. Goal is to utilize the skills acquired and provide a streamlined process to cover existing team members during vacation, injuries and illness. A wire center engineer will provide that relief needed so work load's remain manageable when that individual returns. This role would provide a more stable environment. Pay commensurate with experience; $52,000 - 66,560. Health, dental, vison insurance available,401K, and paid time off offered. Shape the future. Summit success. Join our team and become part of a legacy that has been at the forefront of engineering excellence since 1979.

Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.