117 jobs found

Job Description JOB SUMMARY: The Lead Database Engineer and Administrator serves as the high-level technical authority for software engineering on a Tech Refresh contract based in Colorado Springs, Colorado. This role provides deep technical expertise in enterprise Oracle database architecture, development methodologies, system integration, and emerging technologies. The Senior Principal Software Engineer leads complex database design initiatives, advises leadership on technical strategy, and ensures engineering solutions meet mission, security, scalability, and performance requirements. The candidate collaborates closely with program leadership, architects, engineers, cybersecurity teams, and stakeholders to design and implement advanced software solutions supporting enterprise systems, cloud environments, and mission-critical platforms. This project delivers a mission-assured technical refresh of the CCIC2S Oracle database and RHEL operating environments, upgrading legacy systems to Oracle 19c and RHEL 9.7 while preserving full operational continuity. It includes comprehensive engineering, integration, cybersecurity, testing, and deployment activities to ensure zero data loss, improved performance, strengthened security, and seamless compatibility across all CCIC2S mission systems. Location will be north Colorado Springs initially and future work at Chidlaw and Peterson AFB occasionally. SUMMARY OF ESSENTIAL JOB FUNCTIONS: Technical lead experience to guide the database team, able establish priorities for tasking, and proactively address risks to achieve successful project outcomes. Serve as the primary subject matter expert for software engineering practices, frameworks, and architecture across programs and projects. Lead the design and development of Oracle Database Upgrade solution for a complex enterprise. Provide significant input into the technical solution design and architect the upgrade path for Oracle, including compatibility analysis, data migration strategies, and performance tuning. Provide input into the design for the RHEL migration plan, covering kernel compatibility, package updates, and security hardening. Be responsible for analyzing, creating, manipulating, and organizing database systems. Modify Oracle database schemas, static data load, and program documentation. Consolidate customer data to make it easily accessible and readable to users throughout their community. Work closely with the development team to update database storage architecture, troubleshoot technical issues, and create visual layouts to display data. Be responsible for developing strategic procedures and upgrades, improving database infrastructures, and managing DB systems configuration. Be handling a broad range of software and other programming tasks to ensure that their systems integrations are functional Be defining integration strategies and methods and then planning them in accordance with established deadlines and time schedules. Full life-cycle development including requirements analysis, architecture and design, coding, testing, integration, performance analysis and Data Migration Ensures software standards are met. Establish and maintain software development standards, coding guidelines, and best practices. Evaluate and recommend new technologies, tools, and frameworks to improve system capabilities and development efficiency. Support program managers and leadership with technical planning, system modernization strategies, and risk mitigation. Translate mission or business requirements into technical solutions and system designs. REQUIRED SKILLS AND EXPERIENCE: Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related technical field. 10+ years of software engineering experience including enterprise database development, design, debug, and integration of various technologies Active DoD Secret clearance at the time of application Certification Requirements: DoD 8570 IAT Level II and any Database Certification Requires a strong background in Oracle database development and Linux Experience with integration of COTS/GOTS/FOSS hardware and software into existing infrastructures. Experience with Oracle RMAN, Data Pump, GoldenGate, and Oracle Enterprise Manager. Experience of RHEL system administration, SELinux, systemd, and kernel tuning. Experience with Scripting/automation (Bash, Python, PowerShell). Knowledge of database performance tuning, backup/recovery, and disaster recovery concepts. Knowledge of the technology industry and the latest trends, as well as a strong command of programming languages or system codes. Familiarity with containerization (Docker) and virtualization (KVM/VMware) is a plus Be able to complete documentation and instructions for customers. Be able to properly evaluate sources of information to determine possible limitations in reliability or usability Strong verbal and written communication skills. Significant experience in installing, configuring, scripting, developing, testing and troubleshooting enterprise databases DESIRED SKILLS Knowledgeable of Java, VMWare Suite, Ansible Knowledge of storage, networking, and cyber to include STIGs. Ability to work independently and collaboratively with other teams. Significant relevant experience in supporting the sustainment of NISSC mission systems/subsystems. Experience with other relevant missions surrounding the NORAD-NORTHCOM, Air and Space missile warning. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to: Remain in a stationary position for extended periods of time. Operate a computer, keyboard, and other office equipment using hands and fingers. Communicate effectively in person, over the phone, and through electronic means. Occasionally move about the office to access files, office equipment, and meeting spaces. Lift and/or move up to 15 pounds as needed. Maintain specific vision abilities, including close vision and the ability to adjust focus. The Perks Comprehensive medical, dental and vision plans for you and your dependents 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability Competitive Compensation Training and development programs Major offices stocked with snacks and beverages Collaborative and cool culture Work-life balance and generous paid time off

Job Description Looking for a career where hard work is valued, and your ideas and feedback are part of the way we operate daily? Want to bring your skills to a company that encourages teamwork and champions continued education and process improvement? Atlas Tech, a veteran-owned IT company serving multiple DoD customers in support of America's warfighters, is looking for a Senior Cloud Engineer in North Charleston, SC. This is an onsite position requiring a relocation if you are outside of the Charleston market. The ideal candidate for this position will have proven experience in a technology-driven program or project supporting the US Navy. If you have systems engineering skills, a strong work ethic and commitment to quality, we would like to talk to you about joining our growing team. You Will: Design, deploy, secure, and sustain Microsoft Azure architectures, with preference for Azure Government over commercial cloud and Azure over AWS. Apply experience in DoD Impact Level environments; IL5 experience is strongly desired, and IL6 experience is ideal. Design hybrid-cloud solutions that run complementary services on premises and in Azure, including integration and management through Azure Arc. Engineer external connectivity and direct-connect solutions, including Azure ExpressRoute, VPN Gateway, routing, and connectivity to on-premises networks. Design and manage internal networking, including virtual networks, subnets, network security groups, VLANs, routing, and network segmentation. Implement cloud security using Microsoft Defender, Azure Firewall, VPN Gateway, secure baselines, least-privilege access, and Zero Trust principles. Design and administer Azure identity, role-based access control, privileged access, and service identities, including integration with program-provided NIS tools. Architect and support Azure Virtual Desktop, Windows and Linux virtual machines, and containerized workloads. Evaluate technical, cybersecurity, mission, and cost constraints and develop resilient Azure solution architectures and implementation plans. Develop repeatable infrastructure provisioning and configuration using Azure Automation integrated with Terraform; PowerShell, Bash, Python, and CI/CD experience is valuable. Troubleshoot complex cloud, network, identity, security, compute, and hybrid-integration issues across lab and production environments. Produce architecture diagrams, implementation plans, test artifacts, operating procedures, and RMF/ATO compliance evidence; participate in technical reviews and change management. You Have: US Citizenship Possession of a Department of Defense (DoD) Secret Level Security Clearance with a current SSBI/T5 investigation, TS/SCI desired DoD Certifications to be qualified as an Information Assurance Technician (IAT) Level II (e.g. CompTIA Security+ certification) 10+ years of experience with C4I systems with specific focus on systems engineering and cybersecurity support Bachelor's Degree in Engineering, Computer Science, or related field Operating System Certificate (e.g., Linux+, Windows Server, CCNA, etc) Experience supporting Navy C4I or comparable DoD mission environments. Azure Government and classified-cloud engineering experience at IL6. Advanced Azure architecture experience with Azure Virtual Desktop, Azure Arc, ExpressRoute, Azure Firewall, Microsoft Defender, VPN Gateway, virtual machines, containers, and role-based access control. Hybrid-cloud architecture spanning on-premises infrastructure and Azure services. Terraform integrated with Azure Automation, Git-based version control, and CI/CD pipelines. Experience with Azure Kubernetes Service or other Kubernetes/container platforms. Familiarity with DISA STIGs, ACAS/SCAP remediation, RMF controls, POA&Ms, and continuous monitoring. Strong communication, technical documentation, collaboration, and leadership skills in a multi-disciplinary Agile environment. Want to hear more? Read on to see what our Team Members say about their experience: "To me, the best part about working at Atlas is the level of transparency afforded to everyone in the company. I've had plenty of jobs where I knew what I was doing, but at Atlas there is a concerted effort to make sure we also understand why, and how our role directly impacts the overall mission." - Jess "With LEARNING as a core value, Atlas is constantly promoting ways to increase knowledge and stay at the forefront of the latest technology. Team members are regularly encouraged to continue learning and Atlas provides training resources and skills enhancement opportunities internally as well as education reimbursement if you prefer to obtain skills through outside resources or higher education." - Wendy Atlas Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, genetic information, or protected veteran status. We are committed to fostering an inclusive workplace where diverse perspectives are valued and respected. Accessibility & Accommodations Atlas Tech strives to make our website accessible to all users. If you need assistance completing the application process or require a reasonable accommodation due to a disability, please contact us at . This contact information is designated for accommodation requests only and cannot be used to inquire about the status of an application. Atlas Tech is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). Atlas Tech offers a competitive salary, generous benefits package, and an opportunity to make a positive impact in your own community.

Job Description Job Title: DevOps Engineer IV Location: Chicago, IL (100% Onsite) Employment Type: Contract Position Overview We are seeking an experienced Senior DevOps Engineer with strong hands-on expertise in AWS Cloud Infrastructure, Terraform, Kubernetes/EKS, Datadog, and CI/CD automation to support enterprise-level cloud platforms and production environments. The ideal candidate will have extensive experience designing, deploying, maintaining, and troubleshooting AWS infrastructure, developing reusable Terraform modules, managing containerized applications, and implementing monitoring and observability solutions. This position requires a technically proficient, hands-on engineer who can independently resolve complex production issues, improve infrastructure reliability, automate operational processes, and collaborate with cross-functional engineering teams. The successful candidate will play a critical role in ensuring high availability, scalability, security, and operational efficiency across enterprise cloud platforms. Key ResponsibilitiesAWS Cloud Infrastructure & Production Support Manage, maintain, and optimize enterprise-scale AWS cloud infrastructure supporting business-critical applications. Troubleshoot complex production issues across AWS services, including EC2, ECS, EKS, Lambda, S3, DynamoDB, DocumentDB, IAM, and networking. Ensure the availability, performance, scalability, and security of AWS-hosted applications and infrastructure. Investigate production incidents, perform root-cause analysis, and implement long-term corrective solutions. Support cloud infrastructure capacity planning, upgrades, maintenance, and performance optimization. Implement AWS operational best practices for monitoring, security, reliability, and cost management. Collaborate with application development, infrastructure, and operations teams to improve production stability. Terraform & Infrastructure as Code (IaC) Design, develop, implement, and maintain AWS infrastructure using Terraform. Build reusable Terraform modules and standardized infrastructure configurations. Manage Terraform state files, resource dependencies, execution plans, and module versioning. Troubleshoot infrastructure drift, configuration issues, and deployment failures. Automate infrastructure provisioning and configuration across development, testing, staging, and production environments. Integrate Terraform workflows with CI/CD pipelines for automated infrastructure deployment. Participate in infrastructure code reviews and contribute to documentation, standards, and best practices. Ensure infrastructure changes are deployed securely and consistently through controlled processes. Kubernetes, EKS & Container Management Manage and support production Kubernetes and Amazon EKS environments. Deploy, configure, monitor, and troubleshoot containerized applications using Docker, Kubernetes, and AWS ECS/EKS. Develop and maintain Kubernetes manifests, Helm charts, and deployment configurations. Support Kubernetes cluster administration, upgrades, autoscaling, and workload optimization. Troubleshoot container networking, ingress controllers, service discovery, load balancing, and IAM/RBAC integration. Investigate and resolve production incidents involving containerized applications and distributed systems. Implement container orchestration best practices to improve reliability, scalability, and deployment efficiency. Support automated application deployments using GitOps and CI/CD methodologies. Monitoring, Observability & Incident Management Administer and maintain enterprise monitoring and application performance management (APM) solutions, particularly Datadog. Develop and optimize monitoring dashboards, alerts, log management configurations, and application performance metrics. Maintain monitoring integrations with BigPanda and Configuration Management Database (CMDB) systems. Define and implement alerting standards for production environments. Monitor application availability, system health, infrastructure performance, and latency. Develop logging and indexing strategies to improve visibility and troubleshooting capabilities. Investigate production alerts, system outages, and performance issues. Collaborate with DevOps, development, and problem management teams to resolve incidents and improve operational reliability. Create reporting dashboards to track system stability, performance, availability, and cloud infrastructure costs. CI/CD, Automation & DevOps Engineering Design, implement, maintain, and optimize automated CI/CD pipelines. Work with Jenkins, GitHub Actions, GitLab CI, Harness, or similar deployment automation tools. Automate infrastructure provisioning, application deployments, and configuration management. Develop automation scripts using Python, Bash, TypeScript, JavaScript, or other relevant technologies. Utilize Git-based source control, branching, merging, and repository management practices. Support configuration management using Ansible and AWS CloudFormation. Improve deployment processes, reduce manual intervention, and enhance operational efficiency. Support production releases, infrastructure upgrades, and change management activities. Technical Leadership & Collaboration Act as a senior technical resource for complex AWS, Terraform, Kubernetes, and production infrastructure issues. Independently troubleshoot critical production incidents and implement sustainable solutions. Collaborate with engineering, security, infrastructure, and application development teams. Mentor and provide technical guidance to junior and mid-level engineers. Develop technical documentation, operational runbooks, troubleshooting procedures, and infrastructure standards. Recommend improvements to cloud architecture, automation, monitoring, and platform reliability. Communicate technical risks, recommendations, and solutions effectively to engineering teams and leadership. Required QualificationsProfessional Experience 10+ years of overall Information Technology experience. 7+ years of hands-on experience in DevOps Engineering, Site Reliability Engineering (SRE), Platform Engineering, or Cloud Infrastructure. 5+ years of hands-on experience supporting and troubleshooting AWS production environments. 5+ years of experience designing and developing Terraform-based infrastructure. 5+ years of experience working with containerized applications and environments. 3+ years of hands-on experience managing Kubernetes or Amazon EKS in production. Technical Skills - Must Have 1. AWS Cloud Infrastructure Extensive hands-on experience with AWS production infrastructure and cloud operations. Strong knowledge of EC2, ECS, EKS, Lambda, S3, DynamoDB, IAM, and AWS networking. Experience troubleshooting distributed cloud applications and complex infrastructure issues. Understanding of AWS serverless architecture, CloudFormation, security, monitoring, and operational best practices. 2. Terraform & Infrastructure Automation Advanced hands-on experience developing Terraform configurations and reusable modules. Strong understanding of Terraform state management, execution plans, resource dependencies, and infrastructure drift. Experience provisioning and managing AWS infrastructure directly using Terraform. Ability to troubleshoot complex Terraform deployment issues and implement infrastructure automation. Experience integrating Terraform with CI/CD workflows. 3. Kubernetes / EKS & Docker Strong experience with Kubernetes, Amazon EKS, and Docker in production environments. Hands-on knowledge of Helm, kubectl, Kubernetes manifests, and cluster administration. Experience with workload deployments, autoscaling, networking, ingress, IAM/RBAC, and troubleshooting. Ability to manage production container platforms and resolve infrastructure-related incidents. 4. Datadog & Observability Hands-on experience with Datadog for infrastructure monitoring, application performance monitoring, and log management. Experience creating monitoring dashboards, alerts, and performance metrics. Strong understanding of production incident response, root-cause analysis, and system reliability. Knowledge of monitoring integrations and alert management practices. 5. CI/CD & Automation Experience with Jenkins, GitHub Actions, GitLab CI, Harness, or equivalent CI/CD tools. Strong knowledge of Git, source control, and automated deployment processes. Experience with infrastructure automation, scripting, and configuration management. Familiarity with Ansible and AWS CloudFormation. Additional Technical Knowledge Experience with TypeScript and JavaScript. Understanding of AWS Cognito, Couchbase, and DocumentDB. Familiarity with Windows Server and IIS. Experience monitoring Docker containers and Kubernetes workloads. Strong knowledge of systems administration . click apply for full job details

Job Description Job Description: The DevOps Engineer is responsible for managing and maintaining the global enterprise platforms, maintaining the templates for the monitoring systems, integration to BigPanda, the quality of the alerting into the BigPanda eventing platform, CMDB integration, monitoring Best Practices for AWS cloud. 10 plus years working in Information Technology 4 plus years running production systems on AWS Datadog Experience with site monitoring and log monitoring tools, specifically Datadog.Certified AWS SysOps Administrator a plus. Experience with TypeScript & JavaScript Experience with DynamoDB, S3 and Cognito Good understanding of Serverless and CloudFormation Understanding of best practices for AWS, EC2, Couchbase and monitoring of containers Manages capacity planning, updates, upgrades and internal integration. Responsible for administration of monitoring tools in the APM space Coordinates with DevOps, Problem Management, etc escalations to support monitoring Manages uptime and availability and reporting Mentor, educate, and train support personnel on how to use tools Maintains knowledge on current technology by reading technology periodicals, evaluating new technologies and attending trade-shows, technical seminars and training sessions. Performs other duties as assigned and required. Duties and responsibilities may change from time to time without notice and include but are not limited to the duties described above Required Qualifications - Knowledge/Skills: Manage monitoring of overall application availability, latency and system health Determine alert standards for production environments and implement them Develop strategies for logging and indexing to improve visibility to development teams Develop and manage configuration scripts for Amazon hosted infrastructure Work with the development team and management to ensure high availability Familiarity with configuration management software such as Ansible Build reporting dashboards to assist visibility of cost and stability Provide support to teams for alarms and outages on an as-needed basis Experience with Windows Server, IIS, Docker/Kubernetes Strong understanding of systems, networks and troubleshooting techniques. Experience in automated build pipeline, and continuous integration. Source control, branching, and merging: git/svn/etc (Repository Management) Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, speaks and writes clearly and understandably at the right level. Integrity and Trust- Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn?t misrepresent him/herself for personal gain. Teamwork- Works well in a collaborative setting, volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining relations. Technical Expertise- A commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs. Top Skill Set / Job Characteristics: Senior-level AWS production support and engineering experience: 7 plus years of hands-on DevOps, SRE, platform engineering, or cloud infrastructure experience, including at least 5 plus years supporting, troubleshooting, and improving production workloads on AWS. Must be able to independently diagnose complex issues, lead root-cause analysis, and drive reliable solutions across services such as ECS, EKS, S3, Lambda, DocumentDB, DynamoDB, IAM, networking, logging, and monitoring. Preferred certification: AWS Certified DevOps Engineer - Professional or AWS Certified Solutions Architect - Professional. Associate-level certification may be considered with strong hands-on senior experience. Advanced Terraform and infrastructure-as-code experience: 5 plus years designing, developing, debugging, and maintaining Terraform-based infrastructure for AWS at enterprise scale. Candidate should be comfortable building reusable modules, managing remote state, reviewing plans, troubleshooting drift, and applying change automation safely across non-production and production environments. Must have direct experience provisioning and managing AWS infrastructure using Terraform, not only consuming prebuilt modules. Expected to contribute to module design, code reviews, standards, documentation, and reusable patterns for services such as EKS, ECS, EC2, S3, IAM, networking, and supporting AWS services. Strong understanding of Terraform execution plans, state management, resource dependencies, module versioning, policy controls, and promotion of infrastructure changes through controlled environments. Experience with automated validation, testing, and CI/CD integration for infrastructure changes is strongly preferred. Container platform and Kubernetes/EKS depth: 5 plus years of experience with containerized workloads and 3 plus years of hands-on Kubernetes or Amazon EKS experience in production environments. Candidate should understand cluster operations, workload deployment, Helm, kubectl, autoscaling, networking, IAM/RBAC integration, troubleshooting, and platform reliability patterns. Manage and maintain Helm charts and Kubernetes manifests for repeatable application and platform deployments. Lead or significantly contribute to production deployments, upgrades, incident resolution, and operational support for Kubernetes/EKS-based platforms. Demonstrated experience deploying and troubleshooting distributed applications using Docker, ECS, Kubernetes, or EKS, including service discovery, ingress/load balancing, network policies, and logging/monitoring integration. Experience with GitOps or CI/CD-driven deployment patterns, including GitHub Actions, GitLab CI, Jenkins, Harness, Argo CD, Flux, or similar tooling. Preferred certification: Certified Kubernetes Administrator, Certified Kubernetes Application Developer, or equivalent hands-on container platform experience.

Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $57.51hr - $62.51hr Job Overview: The IT Technical Coordinator provides project coordination and operational support for site IT activities, serving as a backup to the IT Site Leader. This role helps coordinate IT projects, infrastructure activities, operational support, vendors, documentation, and cross-functional dependencies to ensure technology initiatives are executed effectively. The ideal candidate combines strong project coordination skills with practical IT knowledge and is comfortable working across multiple projects, technical teams, vendors, and business stakeholders. Key Responsibilities: Coordinate multiple IT projects and site technology initiatives from planning through implementation. Maintain project schedules, milestones, action items, dependencies, risks, and issues. Facilitate project and technical meetings and ensure actions are documented, assigned, and followed through to completion. Coordinate technical activities across infrastructure, networking, applications, cybersecurity, manufacturing technology, and support teams. Assist the IT Site Leader with project execution and base-business activities. Site IT Operations: Assist in support coordination of day-to-day site IT activities and technology-related issues. Work with technical support teams to drive issues toward resolution and communicate status to stakeholders. Coordinate planned IT maintenance, upgrades, deployments, and infrastructure activities. Assist with technology lifecycle, remediation, and modernization initiatives. Stakeholder & Vendor Management: Serve as a coordination point between site IT, business stakeholders, technical teams, engineering, automation, facilities, and external vendors. Coordinate vendor activities, deliverables, schedules, and site access requirements. Escalate risks, resource constraints, and unresolved issues to the appropriate stakeholders. Documentation & Reporting: Maintain project plans, meeting minutes, action trackers, status reports, and technical documentation. Prepare concise project and operational status updates for IT leadership and stakeholders. Maintain organized project documentation in approved collaboration platforms. Track commitments and ensure appropriate follow-up and closure. Required Skills & Qualifications: Experience in IT project coordination, technical coordination, or IT project management. Working knowledge of enterprise IT infrastructure, applications, networks, servers, cybersecurity, and end-user technology. Strong organizational skills with the ability to manage several concurrent activities and priorities. Strong written and verbal communication skills. Demonstrated ability to coordinate cross-functional technical teams and external vendors. Strong problem-solving, issue-management, and follow-through capabilities. Proficiency with Microsoft 365 tools such as Teams, Excel, PowerPoint, SharePoint, and Outlook. Ability to communicate technical information clearly to both technical and nontechnical stakeholders. Preferred Qualifications: Experience supporting manufacturing, laboratory, or regulated environments. Familiarity with manufacturing IT/OT, MES, laboratory systems, automation, infrastructure, or site technology. Experience working with geographically distributed technical teams. Project management methodology experience or certification such as PMP, CAPM, Agile, or equivalent experience. Experience coordinating infrastructure upgrades, application deployments, remediation activities, or technology lifecycle projects. Key Competencies: Project coordination. Technical aptitude. Organization and prioritization. Stakeholder management. Vendor coordination. Communication. Problem solving. Risk and issue management. Documentation and reporting. Ownership and follow-through. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $55.00hr - $60.00hr Job Overview: Provide L1/L2 production support within an enterprise SAP AMS environment. Manage assigned incidents, service requests, problems, and operational tasks through resolution or structured escalation. Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking, and closure. Provide clear, concise, complete, and timely communication to business users and technical stakeholders. Participate in shift handovers, operational reviews, CAB activities, and major-incident calls as applicable. Maintain runbooks, knowledge articles, known-error records, and support documentation. Support planned activities, releases, hypercare, month-end processing, and disaster-recovery events as rostered. Follow approved access-control, production-change, Firefighter, and segregation-of-duties procedures. Identify recurring issues and recommend automation, incident-reduction, and process-improvement opportunities. Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams, and external service providers where necessary. Work in a shift-based production-support environment, including on-call support where required. The SAP Integration/BTP Support Consultant will provide L1/L2 operational support for integrations connecting SAP applications with internal, external, and plant systems. The role will cover interface monitoring, failure analysis, reprocessing, and coordination with application and middleware teams. Key Responsibilities: Monitor integration flows, APIs, IDocs, message queues, and scheduled interface jobs. Support SAP BTP Integration Suite or SAP Cloud Integration operational activities. Triage incidents and determine whether failures originate in SAP applications, middleware, source or target systems, data or mapping, or network/infrastructure. Analyze payloads, message statuses, application logs, interface traces, and error records. Reprocess failed IDocs and integration messages after resolving eligible data or operational issues. Investigate B2B, EDI, API, and batch-based interface failures. Coordinate with application, middleware, infrastructure, network, and external-provider teams. Conduct root-cause analysis for recurring interface failures. Recommend improvements to monitoring, alerting, retry mechanisms, and operational recovery. Validate integration fixes in non-production environments. Support regression testing following technical or functional corrections. Prepare structured technical handovers containing logs, timestamps, message IDs, payload references, reproduction steps, and analysis. Escalate new-interface development, major mapping changes, and integration redesign to the appropriate development team. Maintain interface inventories, ownership matrices, runbooks, and recovery procedures. Required Skills and Experience: Hands-on experience with SAP BTP Integration Suite or SAP Cloud Integration. Experience with APIs, IDocs, XML/JSON payloads, and message monitoring. Knowledge of Apigee, EDI/B2B, or comparable integration technologies is desirable. Ability to analyze integration logs and diagnose cross-system failures. Understanding of SAP functional processes and interface dependencies. Experience with ITSM, incident management, root-cause analysis (RCA), and production change processes. Strong technical documentation and coordination skills. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $30.00hr - $35.00hr Job Overview: The candidate will leverage their technical expertise to manage academic labs and provide smart classroom support to the community of students and educators. Candidates must interview and work on site. Local candidates are strongly preferred. Key Responsibilities: Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training is provided on the proprietary software suite. Security & Compliance: Maintain the integrity of the technology environment by adhering to IT Security Standards and organizational policies. Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos. Strategic Objectives: User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community. Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Requirements: Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware and software issues. Communication Skills: The ability to translate technical language into helpful instructions for non-technical users. Organization: Ability to keep records updated and projects on schedule. Adaptability: A team player ready to handle varied duties to keep the department running smoothly. Requirements & Qualifications: Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). Technical Proficiency: Hands-on experience troubleshooting Windows and MacOS environments and common hardware (desktops and laptops). Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx). Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills: Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift and move computer equipment (up to 30 lbs). Ability to navigate classroom environments to perform installations. Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $95.00hr - $100.00hr Job Overview: The organization is modernizing how employees communicate and collaborate. Over the next months, company-wide chat will move from Zoom Team Chat to Slack Enterprise, and content will be migrated from Box to Microsoft SharePoint and OneDrive. These programs touch every employee, every function, and external partners. The Technical Program Manager will lead these programs end to end, focusing on building alignment across senior stakeholders, working closely with Legal, Security, and Records Management, and driving organizational adoption. The ideal candidate has led large, cross-functional technology programs, understands organizational change management, and can quickly adapt to the technical landscape. Responsibilities: Own the end-to-end plan for the Slack implementation and Box-to-SharePoint migration, including scope, schedule, dependencies, risks, and budget. Design phased rollout and migration waves that balance business priorities, technical readiness, and organizational capacity for change. Coordinate internal teams, vendors, and professional services partners, holding all parties accountable to commitments. Plan and manage coexistence periods, cutover, decommissioning of legacy platforms, and post-go-live hypercare. Establish and run program governance, including a Steering Committee, decision log, and clear escalation paths. Build strong working relationships with business leaders across functions and regions, understanding their workflows and constraints. Partner early and continuously with Legal, Information Security, Privacy, Records Management, and Compliance on retention, legal hold, eDiscovery, external sharing, and data handling requirements. Prepare clear, concise executive communications and status reporting, including candid assessments of risk. Navigate resistance and competing priorities with diplomacy, distinguishing valid constraints from preference. Develop and execute a change management strategy covering audience analysis, communications, training, and support. Build and lead a Champions Network that drives peer-to-peer adoption and provides feedback to the program team. Partner with Communications and Learning teams to deliver messaging and training tailored to different audiences, from executives to frontline employees. Define clear guidance on how collaboration tools fit together (for example, when to use Slack versus Microsoft Teams, or SharePoint versus OneDrive). Define and track adoption metrics, and adjust the approach based on data and user feedback. Work with platform engineers and architects on solution design, including information architecture, permissions mapping, integrations, and identity and access requirements. Understand migration tooling, data volumes, and content complexity well enough to identify risks and make informed trade-offs. Drive standards for platform governance, such as channel naming, app and integration approval, site provisioning, and guest access. Requirements: 7+ years of program or project management experience, including leading large, cross-functional technology initiatives that affected a broad employee population (for example, ERP, infrastructure, end-user computing, or enterprise application rollouts). Demonstrated experience leading change management and driving user adoption, not just technical delivery. Track record of managing senior stakeholders, building governance structures, and influencing without direct authority. Experience working with Legal, Security, or Compliance teams on technology programs with regulatory or data governance requirements. Strong written and verbal communication skills, including the ability to tailor messages for executive and general employee audiences. Comfort with ambiguity and the ability to learn new platforms quickly. PMP, PgMP, or equivalent certification. Preferred: Experience with enterprise collaboration platforms such as Slack, Microsoft 365, SharePoint, Teams, Box, or Zoom. Experience with content or data migrations, including permissions and records retention considerations. Experience in a regulated industry such as medical devices, healthcare, life sciences, or financial services. Familiarity with change management frameworks such as Prosci ADKAR. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $60.57hr - $65.57hr Job Overview: Our client is seeking an experienced SQL Database Administrator to be part of a small development team focusing on the restructuring and modernization of revenue collections systems and other related database environments. The candidate must have a strong background in database security, backup and recovery, and performance monitoring standards. Responsibilities: Establishes and maintains database performance standards; monitors system usage; analyzes database performance and performs system optimization tasks to maintain data availability and ensure system responsiveness to user queries. Devises and maintains data security and integrity standards; implements security access levels in accordance with management specifications. Diagnoses and resolves database system performance problems. Archives data; maintains archival and active records; performs data backup and recovery. Evaluates system and user needs and makes recommendations for increased system capacity. Plans and implements database conversion projects and the migration and upgrade of databases to new versions and servers. Monitors network traffic and communications usage patterns; configures or modifies network configuration to meet system demands and capacity planning needs. Required Skills, Knowledge and Abilities: Knowledge of principles and practices of database development, management, warehousing, and administration. Knowledge of hierarchical and relational database management system software programming languages. Knowledge of operating system software. Knowledge of database security practices to monitor, control, and evaluate user access, logons, permissions, and related variables. Knowledge of methods for ensuring, protecting, and resolving problems involving the security of information systems. Knowledge of archival, backup, and recovery methods. Strong hands-on experience administering Microsoft SQL Server. Experience with Azure SQL (Azure SQL Database or Managed Instance), including security administration, monitoring, and backup/recovery in Azure. Familiarity with Azure data tools such as Azure Data Factory or Azure Database Migration Service for moving data from legacy systems into SQL Server. Skill in developing database queries and generating reports. Ability to interview users and extract pertinent information for development of database query system and report generation, database model design, and upgrades. Ability to implement, control, and evaluate database management systems. Ability to prepare user documentation and train users in database capabilities and procedures for accessing data. Ability to analyze, apply logic, and solve technology problems. Ability to establish and maintain effective working relationships with vendors, management, technical co-workers, support specialists, and system users. Minimum Education and Experience Requirements: A bachelor's degree from an accredited college or university in information systems, computer science, or a related field and two years of experience in database management including performance optimization and troubleshooting, and implementing, maintaining, and controlling hierarchical or relational database management systems. Equivalencies: An equivalent combination of education and experience. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $50.00hr - $55.00hr Job Overview: The mission is to protect, provide for, and progress the software and systems behind all of the organization's services with an ever-watchful eye on their availability, latency, performance, integration, and capacity to ensure the ultimate customer experience. Requirements: Must possess strong documentation and communication skills. Demonstrate working knowledge of automation principles. Intermediate understanding of core technical concepts. Hands-on intermediate knowledge of primary skills and subjects, with advanced proficiency in at least one discipline: ITIL/ITSM Principles and Practice; Software Development Lifecycle (SDLC); Infrastructure (Unix, Windows, Mainframe) Administration; Network Architecture (Layer 1 to Layer 3); Middleware & Runtime Environments (such as J2EE/.NET/etc); Load balancers and application firewalls (WAFs); Logging and Monitoring methods, standards and tools; DevOps Concepts & Tooling; Resiliency, High Availability & Business Continuity Planning/Management; Caching Concepts & Content Delivery Networks; Configuration Management (& Infrastructure as Code); Cloud Concepts, Architecture and Platform as a Service (PaaS) Concepts. Advanced understanding of Role Based Access Controls (RBAC) and Access Management (SAML, LTPA, SSO, OAuth). Self-driven with the ability to execute necessary tasks and duties independently. Strong analytical and critical thinking skills. Advanced knowledge of Internet architecture and project delivery. Intermediate knowledge of network troubleshooting. Foundational knowledge of cryptographic services (HSMs/Certificates). Mindset and Behavior Guidelines: Sense of urgency. Customer-focused mindset with a deep understanding of key customer journeys and user experience. Effective communication across all technical and managerial levels. Curiosity and a drive for continuous learning and continuous improvement. Ability to coach and mentor team members. Willingness to embrace risk and seek simplicity. Dedication to knowledge sharing and technical writing. Strong multi-tasking abilities and comfort handling difficult conversations. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.