Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the technical authority and trusted advisor for large-scale Salesforce implementations supporting Federal and Public Sector clients. You will be responsible for leading solution architecture, technical strategy, and delivery oversight across complex digital transformation programs. Key responsibilities include: Serve as the lead Salesforce architect for enterprise-scale Public Sector engagements, providing strategic guidance on platform capabilities, architecture decisions, and implementation approaches. Partner with clients, business stakeholders, product owners, and delivery teams to define solution roadmaps that align business objectives with Salesforce platform capabilities. Lead architecture and solution design activities across Salesforce products including Public Sector Solutions, Service Cloud, Experience Cloud, Platform, OmniStudio, and custom applications. Develop scalable, secure, and maintainable architectures that incorporate data models, application design, integrations, identity management, and security controls. Provide technical leadership during proposal development, solutioning, discovery sessions, and client presentations to support business development and pre-sales activities. Define and document end-to-end solution architectures, technical specifications, integration patterns, and deployment strategies. Architect complex integrations between Salesforce and external systems leveraging APIs, middleware platforms, cloud services, and enterprise data sources. Review and approve technical designs, code quality, architecture deliverables, and implementation approaches across project teams. Establish architecture governance processes and ensure adherence to Salesforce and industry best practices. Work closely with Delivery Managers and project leadership to identify, assess, and mitigate technical risks, dependencies, and implementation challenges. Guide development teams through architectural decisions and provide technical troubleshooting support throughout project lifecycles. Mentor developers, administrators, consultants, and junior architects while fostering technical excellence across the organization. Evaluate emerging Salesforce capabilities, AI-driven solutions, and platform innovations to identify opportunities for increased business value and improved client outcomes. Present technical concepts, recommendations, and solution strategies to executive leadership, technical teams, and business stakeholders. Support program planning and technology strategy discussions while ensuring solutions remain scalable, extensible, and aligned with long-term business objectives. Travel may be required based on client and project needs. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing and delivering enterprise technology solutions, with significant experience serving as a Salesforce Architect, Solution Architect, or Technical Architect. US Citizenship is contractually required for this role Selected candidate must be able to obtain security clearance Deep expertise in Salesforce architecture, including platform design, security architecture, data modeling, integration architecture, and application development. Experience leading complex Salesforce implementations for Federal, State, Local Government, or Public Sector organizations. Strong knowledge of Salesforce platform capabilities, including Service Cloud, Experience Cloud, Platform, Flow Automation, Apex, Lightning Framework, APIs, and DevOps methodologies. Proven experience designing enterprise integration solutions utilizing REST/SOAP APIs, middleware platforms, and data synchronization strategies. Strong understanding of Salesforce security architecture, role hierarchy, permission models, data protection, and compliance requirements. Exceptional communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Experience facilitating architecture workshops, discovery sessions, and executive stakeholder meetings. Demonstrated ability to analyze, redesign, and optimize business processes through technology solutions. Strong problem-solving skills with the ability to navigate ambiguous, high-visibility, and complex technical challenges. Experience leading distributed project teams and providing technical governance across multiple workstreams. Ability to influence stakeholders and effectively advocate for best practices, standards, and architectural decisions. Hands-on application design and development experience within enterprise environments. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or equivalent Salesforce certifications. Experience supporting Federal digital modernization and large-scale Public Sector transformation initiatives. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Strong experience with OmniStudio, including FlexCards, OmniScripts, DataRaptors, and Integration Procedures. Experience designing solutions within FedRAMP, government cloud, or highly regulated environments. Knowledge of enterprise architecture frameworks such as TOGAF or similar methodologies. Experience with DevOps and CI/CD tools including Copado, Gearset, AutoRABIT, Azure DevOps, or Git-based deployment frameworks. Understanding of AI, Agentforce, and emerging Salesforce platform capabilities. Experience leading architecture reviews, governance boards, and technical steering committees. Prior experience mentoring architects, developers, and technical delivery teams within consulting organizations. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies . click apply for full job details
10/05/2026
Full time
Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the technical authority and trusted advisor for large-scale Salesforce implementations supporting Federal and Public Sector clients. You will be responsible for leading solution architecture, technical strategy, and delivery oversight across complex digital transformation programs. Key responsibilities include: Serve as the lead Salesforce architect for enterprise-scale Public Sector engagements, providing strategic guidance on platform capabilities, architecture decisions, and implementation approaches. Partner with clients, business stakeholders, product owners, and delivery teams to define solution roadmaps that align business objectives with Salesforce platform capabilities. Lead architecture and solution design activities across Salesforce products including Public Sector Solutions, Service Cloud, Experience Cloud, Platform, OmniStudio, and custom applications. Develop scalable, secure, and maintainable architectures that incorporate data models, application design, integrations, identity management, and security controls. Provide technical leadership during proposal development, solutioning, discovery sessions, and client presentations to support business development and pre-sales activities. Define and document end-to-end solution architectures, technical specifications, integration patterns, and deployment strategies. Architect complex integrations between Salesforce and external systems leveraging APIs, middleware platforms, cloud services, and enterprise data sources. Review and approve technical designs, code quality, architecture deliverables, and implementation approaches across project teams. Establish architecture governance processes and ensure adherence to Salesforce and industry best practices. Work closely with Delivery Managers and project leadership to identify, assess, and mitigate technical risks, dependencies, and implementation challenges. Guide development teams through architectural decisions and provide technical troubleshooting support throughout project lifecycles. Mentor developers, administrators, consultants, and junior architects while fostering technical excellence across the organization. Evaluate emerging Salesforce capabilities, AI-driven solutions, and platform innovations to identify opportunities for increased business value and improved client outcomes. Present technical concepts, recommendations, and solution strategies to executive leadership, technical teams, and business stakeholders. Support program planning and technology strategy discussions while ensuring solutions remain scalable, extensible, and aligned with long-term business objectives. Travel may be required based on client and project needs. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing and delivering enterprise technology solutions, with significant experience serving as a Salesforce Architect, Solution Architect, or Technical Architect. US Citizenship is contractually required for this role Selected candidate must be able to obtain security clearance Deep expertise in Salesforce architecture, including platform design, security architecture, data modeling, integration architecture, and application development. Experience leading complex Salesforce implementations for Federal, State, Local Government, or Public Sector organizations. Strong knowledge of Salesforce platform capabilities, including Service Cloud, Experience Cloud, Platform, Flow Automation, Apex, Lightning Framework, APIs, and DevOps methodologies. Proven experience designing enterprise integration solutions utilizing REST/SOAP APIs, middleware platforms, and data synchronization strategies. Strong understanding of Salesforce security architecture, role hierarchy, permission models, data protection, and compliance requirements. Exceptional communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Experience facilitating architecture workshops, discovery sessions, and executive stakeholder meetings. Demonstrated ability to analyze, redesign, and optimize business processes through technology solutions. Strong problem-solving skills with the ability to navigate ambiguous, high-visibility, and complex technical challenges. Experience leading distributed project teams and providing technical governance across multiple workstreams. Ability to influence stakeholders and effectively advocate for best practices, standards, and architectural decisions. Hands-on application design and development experience within enterprise environments. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or equivalent Salesforce certifications. Experience supporting Federal digital modernization and large-scale Public Sector transformation initiatives. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Strong experience with OmniStudio, including FlexCards, OmniScripts, DataRaptors, and Integration Procedures. Experience designing solutions within FedRAMP, government cloud, or highly regulated environments. Knowledge of enterprise architecture frameworks such as TOGAF or similar methodologies. Experience with DevOps and CI/CD tools including Copado, Gearset, AutoRABIT, Azure DevOps, or Git-based deployment frameworks. Understanding of AI, Agentforce, and emerging Salesforce platform capabilities. Experience leading architecture reviews, governance boards, and technical steering committees. Prior experience mentoring architects, developers, and technical delivery teams within consulting organizations. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies . click apply for full job details
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/29/2026
Full time
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/28/2026
Full time
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/26/2026
Full time
Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Overview: SimVentions is 100% employee-owned and proudly ranked among Virginia's Best Places to Work year after year! We are looking for an enterprising mid-level to senior software-focused Systems Engineer to perform software systems engineering for the acquisition, development and sustainment of various aviation programs. This position requires full-time on-site presence at the NAVAIR base in PAX River, MD. This position is future funded and not expected to begin before September 1, 2026 Clearance: An ACTIVE Secret Clearance is required for this position. Candidates may be required to obtain a Top Secret clearance after beginning this work. Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance. Requirements: At least ten years experience performing software and systems engineering activities Experience with military aircraft avionic systems and/or software Responsibilities: Develop and maintain software requirements Review and evaluate vendor software specifications Coordinate with vendors on software and system integration Conduct analysis of software defects Coordinate with cybersecurity subject Matter experts Participate in System Engineering Technical Reviews (including SRRs, SSRs, PDRs, CDRs, TRRs, etc.) Support the Engineering Change Proposal (ECP) process Participate in Agile and SAFe team processes Prepare and review Statements of Work (SOWs) and Contract Deliverable Requirements Lists (CDRLs) Develop Independent Government Cost Estimates (IGCEs) Support technical evaluations of Contractor proposals Preferred Skills and Experience: Experience with DOD-STD-2167A/MIL-STD-498/IEEE 12207 Experience with Systems Software, Systems-of-Systems engineering, MBSE, or systems safety & reliability Experience with Agile software development processes Education: BS in a technical discipline from an ABET accredited program Compensation: Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate's experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements. The projected annual compensation range for this position is $120,000 -$176,000 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers. Benefits: At SimVentions, we're committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs. We offer: Medical, dental, vision, and prescription drug coverage Employee Stock Ownership Plan (ESOP) Competitive 401(k) programs Retirement and Financial Counselors Health Savings and Health Reimbursement Accounts Flexible Spending Accounts Life insurance, short- & long-term disability Continuing Education Assistance Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military) Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling Supplemental Benefit Program Why Work for SimVentions?: SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It's also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together. Support Our Warfighters SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world. Drive Customer Success We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact. Get Involved in Giving Back We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year. Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success. Work with Brilliant People We don't just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture. Create Meaningful Solutions We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve. Employees who join SimVentions will enjoy additional perks like: Employee Ownership: Work with the best and help build YOUR company! Family focus: Work for a team that recognizes the importance of family time. Culture: Add to our culture of technical excellence and collaboration. Dress code: Business casual, we like to be comfortable while we work. Resources: Excellent facilities, tools, and training opportunities to grow in your field. Open communication: Work in an environment where your voice matters. Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development. Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more. Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite. Food: We have a lot of food around here! FTAC
09/22/2026
Full time
Overview: SimVentions is 100% employee-owned and proudly ranked among Virginia's Best Places to Work year after year! We are looking for an enterprising mid-level to senior software-focused Systems Engineer to perform software systems engineering for the acquisition, development and sustainment of various aviation programs. This position requires full-time on-site presence at the NAVAIR base in PAX River, MD. This position is future funded and not expected to begin before September 1, 2026 Clearance: An ACTIVE Secret Clearance is required for this position. Candidates may be required to obtain a Top Secret clearance after beginning this work. Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance. Requirements: At least ten years experience performing software and systems engineering activities Experience with military aircraft avionic systems and/or software Responsibilities: Develop and maintain software requirements Review and evaluate vendor software specifications Coordinate with vendors on software and system integration Conduct analysis of software defects Coordinate with cybersecurity subject Matter experts Participate in System Engineering Technical Reviews (including SRRs, SSRs, PDRs, CDRs, TRRs, etc.) Support the Engineering Change Proposal (ECP) process Participate in Agile and SAFe team processes Prepare and review Statements of Work (SOWs) and Contract Deliverable Requirements Lists (CDRLs) Develop Independent Government Cost Estimates (IGCEs) Support technical evaluations of Contractor proposals Preferred Skills and Experience: Experience with DOD-STD-2167A/MIL-STD-498/IEEE 12207 Experience with Systems Software, Systems-of-Systems engineering, MBSE, or systems safety & reliability Experience with Agile software development processes Education: BS in a technical discipline from an ABET accredited program Compensation: Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate's experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements. The projected annual compensation range for this position is $120,000 -$176,000 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers. Benefits: At SimVentions, we're committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs. We offer: Medical, dental, vision, and prescription drug coverage Employee Stock Ownership Plan (ESOP) Competitive 401(k) programs Retirement and Financial Counselors Health Savings and Health Reimbursement Accounts Flexible Spending Accounts Life insurance, short- & long-term disability Continuing Education Assistance Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military) Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling Supplemental Benefit Program Why Work for SimVentions?: SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It's also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together. Support Our Warfighters SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world. Drive Customer Success We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact. Get Involved in Giving Back We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year. Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success. Work with Brilliant People We don't just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture. Create Meaningful Solutions We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve. Employees who join SimVentions will enjoy additional perks like: Employee Ownership: Work with the best and help build YOUR company! Family focus: Work for a team that recognizes the importance of family time. Culture: Add to our culture of technical excellence and collaboration. Dress code: Business casual, we like to be comfortable while we work. Resources: Excellent facilities, tools, and training opportunities to grow in your field. Open communication: Work in an environment where your voice matters. Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development. Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more. Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite. Food: We have a lot of food around here! FTAC