Compu-Vision Consulting Inc.
Columbia, Maryland
Job Description Job Description Summary: The Senior IT Systems Engineer (SSE) serves as a lead technical expert in system administration for complex and enterprise-level operating systems. The Senior SE recommends and oversees the configuration of operating systems and system applications, investigating and analyzing feasibility of system requirements, developing system specifications, and identifying advanced methods and solutions to ensure a high level of service to the customers of Columbia Association's (CA) Information Technology (IT) division. Essential Duties: Effectively participate in all aspects of design, development, testing, and implementation of all internal and external system features for the organization on an as-needed basis Provide expert-level customer support to address and resolve complex customer issues with efficiency and within CA's guidelines Resolve product or service problems by clarifying customer concerns, determining the cause of the problem, selecting and explaining the best solution to solve the problem Fully document solutions to issues in CA's Support Hub/knowledge base using the established CA criteria Lead one or more architecture assignments in close collaboration with the CA strategic partners and personnel to manage the deliverable schedule accordingly Ensure that all aspects of the architecture are driven by the business goals of the organization, with requirements managed consistently, effectively, and strategically Present the strategic benefits of adopting a consistent architectural approach Assess requirements and present system engineering-based recommendations that are in line with the strategic CA IT vision for the enterprise and wider best practice Ensure that the various views comprising enterprise architecture are consistent and coherent, developed at an appropriate level of detail, and that changes are controlled to maintain consistency Advise on and participate in the governance processes established to ensure that the enterprise architecture delivers the desired benefits to the organization Serve as a subject matter expert for architectural frameworks, methods and tools Advise and assist CA personnel and external partners' personnel in any architecture disciplines Ability to lead large and complex enterprise projects, ensuring strategic alignment and successful delivery within scope, time, and budget Support Microsoft Intune and IT Asset Management systems Demonstration of aptitude and commitment to continuous learning and upskilling, in alignment with departmental expectations for all team members Additional Duties: Effectively facilitate installation of all updates and patches to CA systems in a timely yet tested/secure manner Effectively plan and facilitate any other ongoing CA system support both on-site and with all CA's facilities Effectively assist as a technical resource with all general support and infrastructure problems and projects Monitor and maintain CA's enterprise systems and solutions as assigned Ensure testing includes requisite quality assurance metrics in accordance with CA's standards Under the guidance of CA IT Network Manager, monitor and maintain CA's network and infrastructure Monitors and maintains a comprehensive set of performance metrics for all system features Maintain an up-to-date knowledge of best practices, policies, and technical specifications for endpoint computing and server hardware Interact with team members in developing new service programs and in efficiently providing services offered Perform helpdesk duties including Call Center responsibilities & trouble ticket completion at all levels but with specific focus on Tier 2 & Tier 3 escalations Support audio/video systems and solutions Manage vendor relationships, contracts, solicitations and performance Requirements: Experience Strong technical and analytical background and experience in desktop/server configuration and integration - sufficient to allow for performance as single technical security support or as a lead in a security systems team Experience providing technical support to mid to large size organizations (500 ) utilizing ERP solutions Education Bachelor's degree in computer science, relevant software engineering experience or related field, or equivalent combination of education and work experience Certification ITIL 4 Foundation - required Smartsheet Product Certified - preferred Smartsheet Systems Administrator - preferred Certified Scrum Master - preferred Microsoft Certified: Azure Solutions Architect Expert - preferred Microsoft Certified: Windows Server Hybrid Administrator Associate - preferred Knowledge, Skills, and Abilities Problem Solving Demonstrated skill in problem solving and troubleshooting computer hardware, software and network connectivity Experience as primary technical support contact for a client Demonstrated skill in prioritizing tasks that are mission critical enterprise wide. Communication/Professionalism Ability to support all user levels and provide direct support to key CA stakeholders including senior management and Board officials. Demonstrated excellent technical and non-technical communication skills, both written and orally Significant, demonstrated experience providing technical customer support on the phone, online, and in person Ability to work independently and as part of a team providing timely, high-quality services. Ability to maintain confidentiality when accessing records for business needs Ability to adequately report project status, activities and achievements to a senior-level audience on a regular basis Technical Skills Experience in migration planning, systems upgrade planning, and with enterprise support tools Cisco Meraki knowledge is a plus Advanced Azure AD knowledge is required Experience with modern QA methodologies, tools and processes
Job Description Job Description Summary: The Senior IT Systems Engineer (SSE) serves as a lead technical expert in system administration for complex and enterprise-level operating systems. The Senior SE recommends and oversees the configuration of operating systems and system applications, investigating and analyzing feasibility of system requirements, developing system specifications, and identifying advanced methods and solutions to ensure a high level of service to the customers of Columbia Association's (CA) Information Technology (IT) division. Essential Duties: Effectively participate in all aspects of design, development, testing, and implementation of all internal and external system features for the organization on an as-needed basis Provide expert-level customer support to address and resolve complex customer issues with efficiency and within CA's guidelines Resolve product or service problems by clarifying customer concerns, determining the cause of the problem, selecting and explaining the best solution to solve the problem Fully document solutions to issues in CA's Support Hub/knowledge base using the established CA criteria Lead one or more architecture assignments in close collaboration with the CA strategic partners and personnel to manage the deliverable schedule accordingly Ensure that all aspects of the architecture are driven by the business goals of the organization, with requirements managed consistently, effectively, and strategically Present the strategic benefits of adopting a consistent architectural approach Assess requirements and present system engineering-based recommendations that are in line with the strategic CA IT vision for the enterprise and wider best practice Ensure that the various views comprising enterprise architecture are consistent and coherent, developed at an appropriate level of detail, and that changes are controlled to maintain consistency Advise on and participate in the governance processes established to ensure that the enterprise architecture delivers the desired benefits to the organization Serve as a subject matter expert for architectural frameworks, methods and tools Advise and assist CA personnel and external partners' personnel in any architecture disciplines Ability to lead large and complex enterprise projects, ensuring strategic alignment and successful delivery within scope, time, and budget Support Microsoft Intune and IT Asset Management systems Demonstration of aptitude and commitment to continuous learning and upskilling, in alignment with departmental expectations for all team members Additional Duties: Effectively facilitate installation of all updates and patches to CA systems in a timely yet tested/secure manner Effectively plan and facilitate any other ongoing CA system support both on-site and with all CA's facilities Effectively assist as a technical resource with all general support and infrastructure problems and projects Monitor and maintain CA's enterprise systems and solutions as assigned Ensure testing includes requisite quality assurance metrics in accordance with CA's standards Under the guidance of CA IT Network Manager, monitor and maintain CA's network and infrastructure Monitors and maintains a comprehensive set of performance metrics for all system features Maintain an up-to-date knowledge of best practices, policies, and technical specifications for endpoint computing and server hardware Interact with team members in developing new service programs and in efficiently providing services offered Perform helpdesk duties including Call Center responsibilities & trouble ticket completion at all levels but with specific focus on Tier 2 & Tier 3 escalations Support audio/video systems and solutions Manage vendor relationships, contracts, solicitations and performance Requirements: Experience Strong technical and analytical background and experience in desktop/server configuration and integration - sufficient to allow for performance as single technical security support or as a lead in a security systems team Experience providing technical support to mid to large size organizations (500 ) utilizing ERP solutions Education Bachelor's degree in computer science, relevant software engineering experience or related field, or equivalent combination of education and work experience Certification ITIL 4 Foundation - required Smartsheet Product Certified - preferred Smartsheet Systems Administrator - preferred Certified Scrum Master - preferred Microsoft Certified: Azure Solutions Architect Expert - preferred Microsoft Certified: Windows Server Hybrid Administrator Associate - preferred Knowledge, Skills, and Abilities Problem Solving Demonstrated skill in problem solving and troubleshooting computer hardware, software and network connectivity Experience as primary technical support contact for a client Demonstrated skill in prioritizing tasks that are mission critical enterprise wide. Communication/Professionalism Ability to support all user levels and provide direct support to key CA stakeholders including senior management and Board officials. Demonstrated excellent technical and non-technical communication skills, both written and orally Significant, demonstrated experience providing technical customer support on the phone, online, and in person Ability to work independently and as part of a team providing timely, high-quality services. Ability to maintain confidentiality when accessing records for business needs Ability to adequately report project status, activities and achievements to a senior-level audience on a regular basis Technical Skills Experience in migration planning, systems upgrade planning, and with enterprise support tools Cisco Meraki knowledge is a plus Advanced Azure AD knowledge is required Experience with modern QA methodologies, tools and processes
Bow Wave LLC
Washington, Washington DC
Job Description Job Description Bachelors Required Minimum 8 years experience Key Responsibilities: Maintain system operations for an application and infrastructure across multiple environments including production, pre-production, and staging environments within the system accreditation boundary. Coordinate, engage, with other agency technical entities such as ICAM for authentication, on-premises could for vSphere, and networks for F5 load balancer to support diagnostics for user access, and network route-ability for application operational optimization. Maintain and manage primary and secondary operational on-prem cloud environments in coordination with on-premises cloud infrastructure to support primary and secondary failover site deployments and operations. Manage existing and implement new application service accounts for REST API service consumption for external systems. Experienced in Microsoft .NET computer software framework, AppFabric, web-based development using Model-View-Controller (MVC) and repository patterns, SharePoint Server, and FAST Search. Provide customer and stakeholder support for quarterly application enhancements, new features, and bugfixes within Agile Release Train. Provide end-user helpdesk and inquiry support for application data managers and end-users. Qualifications: Experience with managing and configuring IIS and IIS hosted applications Proficiency at SQL server database querying, maintenance and performance tuning Microsoft .NET, AppFabric, SharePoint Server, Model-View-Controller (MVC) web-based development, and FAST search experience Knowledge of Web API, ASP.NET Core and Entity Framework ORM are desirable General knowledge of and familiarity with source control (Git) Systems Engineer: Supervise, coordinate and/or design, develop and perform additions and changes to network hardware, infrastructure server environments, and operating systems, and attached devices, including investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software. Provide direct support in the day-to-day operations on network hardware and operating systems including the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems. Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices at the logical level working with communication protocols. Participate in planning design, technical review and implementation for new network infrastructure hardware and network operating systems for voice and data communication networks. Perform systems management and integration functions. Exhibiting proficiency with virtualization technologies and network administration. Maintain network infrastructure standards including network communication protocols such as TCP/IP. Provide technical consultation, training and support to IT staff as designated by the government. Diagnose and resolve complex communication problems. Perform systems management and integration functions. Responsible for design, deployment, evaluating, testing, certification, patching, addressing interoperability issues, not only of the base storage & backup system, but for all features, components, and application dependencies. Ensures systems are current with approved patches and assists with certification and system accreditation tasks, composes SOPs, and Quick Reference guides for users. Provides toplevel technical expertise responsible for design and development of a client/server environment. Develops strategy of client/server system and the design infrastructure necessary to support that strategy. Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development. Sets standards for the client/server relational database structure for the organization. Advises of feasibility of potential future projects to management. Responsible for the design, development, testing, and management of the application development projects in support of IT infrastructure. This includes the programmatic integration of third-party components, the introduction of new custom capabilities, modification of existing code, process improvement recommendation, and automation of operations and maintenance tasks. Develop and implement technical efforts to design, build, and deploy applications at the direction of lead architects, including large-scale data processing, computationally intensive statistical modeling, and advanced analytics. Participate in all aspects of the software development life cycle for all solutions, including planning, requirements, development, testing, and quality assurance. Duties include technical project milestone reviews, code architecture sessions, resource estimation, and development best practices knowledge transfer.
Job Description Job Description Bachelors Required Minimum 8 years experience Key Responsibilities: Maintain system operations for an application and infrastructure across multiple environments including production, pre-production, and staging environments within the system accreditation boundary. Coordinate, engage, with other agency technical entities such as ICAM for authentication, on-premises could for vSphere, and networks for F5 load balancer to support diagnostics for user access, and network route-ability for application operational optimization. Maintain and manage primary and secondary operational on-prem cloud environments in coordination with on-premises cloud infrastructure to support primary and secondary failover site deployments and operations. Manage existing and implement new application service accounts for REST API service consumption for external systems. Experienced in Microsoft .NET computer software framework, AppFabric, web-based development using Model-View-Controller (MVC) and repository patterns, SharePoint Server, and FAST Search. Provide customer and stakeholder support for quarterly application enhancements, new features, and bugfixes within Agile Release Train. Provide end-user helpdesk and inquiry support for application data managers and end-users. Qualifications: Experience with managing and configuring IIS and IIS hosted applications Proficiency at SQL server database querying, maintenance and performance tuning Microsoft .NET, AppFabric, SharePoint Server, Model-View-Controller (MVC) web-based development, and FAST search experience Knowledge of Web API, ASP.NET Core and Entity Framework ORM are desirable General knowledge of and familiarity with source control (Git) Systems Engineer: Supervise, coordinate and/or design, develop and perform additions and changes to network hardware, infrastructure server environments, and operating systems, and attached devices, including investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software. Provide direct support in the day-to-day operations on network hardware and operating systems including the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems. Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices at the logical level working with communication protocols. Participate in planning design, technical review and implementation for new network infrastructure hardware and network operating systems for voice and data communication networks. Perform systems management and integration functions. Exhibiting proficiency with virtualization technologies and network administration. Maintain network infrastructure standards including network communication protocols such as TCP/IP. Provide technical consultation, training and support to IT staff as designated by the government. Diagnose and resolve complex communication problems. Perform systems management and integration functions. Responsible for design, deployment, evaluating, testing, certification, patching, addressing interoperability issues, not only of the base storage & backup system, but for all features, components, and application dependencies. Ensures systems are current with approved patches and assists with certification and system accreditation tasks, composes SOPs, and Quick Reference guides for users. Provides toplevel technical expertise responsible for design and development of a client/server environment. Develops strategy of client/server system and the design infrastructure necessary to support that strategy. Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development. Sets standards for the client/server relational database structure for the organization. Advises of feasibility of potential future projects to management. Responsible for the design, development, testing, and management of the application development projects in support of IT infrastructure. This includes the programmatic integration of third-party components, the introduction of new custom capabilities, modification of existing code, process improvement recommendation, and automation of operations and maintenance tasks. Develop and implement technical efforts to design, build, and deploy applications at the direction of lead architects, including large-scale data processing, computationally intensive statistical modeling, and advanced analytics. Participate in all aspects of the software development life cycle for all solutions, including planning, requirements, development, testing, and quality assurance. Duties include technical project milestone reviews, code architecture sessions, resource estimation, and development best practices knowledge transfer.