12 jobs found

Job Description Job Description Job Summary: The BI Manager is responsible for leading the Company's Business Intelligence, enterprise reporting, analytics, and data governance functions. This role manages the centralized team responsible for official reports, dashboards, semantic models, data analysis, and related analytical solutions, ensuring business information is accurate, consistent, governed, and aligned with organizational priorities. The BI Manager serves as the primary point of coordination for business stakeholders requesting reporting, dashboards, analytics, and decision-support capabilities. This position works closely with department leaders to understand business requirements and translates those needs into prioritized work for Business Intelligence Engineers, Data Analysts, Report Developers, and other technical resources. The BI Manager partners closely with Software Engineering to understand application data, database structures, integrations, and system changes that affect reporting. The role establishes enterprise reporting standards, authoritative data sources, metric definitions, data ownership practices, and delivery processes that reduce duplicated reporting efforts and provide trusted information across the organization. Key Responsibilities: Leadership & Team Management: Lead, develop, and manage Business Intelligence Engineers, Data Analysts, Report Developers, and other resources assigned to the centralized reporting and analytics function. Establish clear priorities, responsibilities, performance expectations, development plans, and delivery standards for the BI team. Assign and balance work across the team based on business value, urgency, complexity, dependencies, and available capacity. Build a service-oriented culture focused on data accuracy, responsiveness, collaboration, documentation, governance, and continuous improvement. Report on team performance, delivery status, risks, capacity, and strategic BI initiatives to technology and business leadership. Enterprise Reporting Strategy & Governance: Establish and maintain enterprise reporting standards, metric definitions, certified datasets, semantic models, and data governance practices. Define authoritative reporting sources and promote consistent use of approved measures and business definitions across departments. Centralize and coordinate official reporting activities within the BI function to improve consistency, accountability, supportability, and reuse. Develop and maintain processes for report intake, prioritization, approval, development, testing, publication, lifecycle management, retirement, and ongoing support. Establish data ownership, stewardship, quality, lineage, access, retention, and documentation expectations in partnership with appropriate business and technical owners. Reduce duplicate and conflicting reports by promoting reusable datasets, governed semantic models, standardized KPIs, and shared reporting assets. Balance governed enterprise reporting with appropriate self-service analytics capabilities and user enablement. Stakeholder Engagement & Requirements Management: Serve as the primary point of contact for departments requesting reports, dashboards, analytics, data extracts, and related Business Intelligence solutions. Meet with business leaders, process owners, and users to understand objectives, operational processes, reporting needs, decision points, and success criteria. Translate business requirements into clear scope, user stories, data requirements, acceptance criteria, priorities, and delivery plans for BI and technical teams. Manage competing requests across departments while balancing business value, urgency, effort, governance standards, dependencies, and available resources. Facilitate requirements workshops, design reviews, demonstrations, user acceptance testing, release communication, and post-implementation feedback. Communicate priorities, timelines, status, risks, limitations, and data-quality concerns clearly to stakeholders and leadership. Software Engineering & Data Coordination: Partner closely with Software Engineering to understand application architecture, database structures, APIs, integrations, business rules, and technology roadmaps that affect reporting and analytics. Participate in project planning and solution reviews to ensure data, reporting, governance, and analytical requirements are considered during system design and implementation. Coordinate changes to data pipelines, warehouse structures, semantic models, datasets, dashboards, and reports resulting from application, database, integration, or process changes. Work with Software Engineering to define reliable methods for exposing, transforming, validating, and supporting data used by enterprise reporting. Maintain visibility into planned system changes and ensure downstream reporting impacts, dependencies, testing needs, and communication requirements are identified. Support the creation and maintenance of data dictionaries, business definitions, source mappings, lineage documentation, and technical dependencies. BI Platform, Data Warehouse & Delivery Oversight: Own the strategy, roadmap, standards, and operational oversight for Power BI, the enterprise data warehouse, reporting datasets, semantic models, and related BI capabilities. Oversee the design, development, testing, deployment, security, performance, reliability, and support of enterprise reports, dashboards, data models, and analytical solutions. Guide the design and maintenance of ETL/ELT pipelines, dimensional models, curated datasets, and data warehouse structures supporting BI and analytics needs. Review and approve significant BI architecture, modeling, dashboard, workspace, security, and data-governance decisions. Establish standards for Power BI workspaces, access, sharing, deployment, certification, refresh, monitoring, ownership, and support. Monitor platform and report performance, data-refresh reliability, usage, adoption, data quality, and scalability; coordinate corrective and improvement actions. Manage relevant vendors, consultants, licensing, and technology evaluations supporting BI and data initiatives. Perform other duties as assigned. Qualifications: Education and Experience: Bachelor's degree in Information Systems, Business Intelligence, Data Analytics, Computer Science, Business Administration, or a related field preferred; an equivalent combination of relevant education and professional experience may be considered. Five or more years of progressively responsible experience in business intelligence, enterprise reporting, analytics, data warehousing, data governance, or a related discipline preferred. Two or more years demonstrated leadership with BI teams, reporting functions, or complex cross-functional data initiatives preferred. Experience leading reporting intake, requirements management, prioritization, stakeholder communication, and delivery across multiple business functions. Experience with Power BI, enterprise reporting platforms, semantic models, data warehouses, relational databases, and data integration concepts. Telecommunications, broadband, ISP, OSS/BSS, CRM, GIS, network operations, customer operations, or other data-intensive operational experience preferred. Microsoft Power BI, data management, business analysis, project management, or comparable certifications are valued but not required. Skills and Competencies: Strong leadership and people-management skills with the ability to develop technical and analytical professionals and establish clear accountability. Strong understanding of enterprise reporting, data governance, data quality, dimensional modeling, semantic models, ETL/ELT processes, and data warehouse concepts. Working knowledge of Power BI administration and governance, report and dashboard design, DAX, SQL, data modeling, and relational databases. Ability to understand business processes and convert stakeholder objectives into clear reporting, analytical, data, and technical requirements. Ability to collaborate effectively with Software Engineering and understand the reporting impact of application, database, integration, and architectural changes. Ability to define authoritative metrics, resolve conflicting reporting definitions, and guide decisions involving data ownership, quality, access, and governance. Strong prioritization, project coordination, problem-solving, documentation, and organizational judgment. Excellent communication and facilitation skills with the ability to explain complex data concepts, risks, tradeoffs, and status to technical and non-technical audiences. Ability to balance long-term reporting architecture and governance with timely delivery of immediate business needs. Working Conditions: Ability to communicate effectively orally and in writing and operate standard office technology and equipment. Ability to travel to company locations and vendor or partner sites as business needs require. Requires prolonged periods of sitting at a desk and working on a computer workstation. Frequent participation in stakeholder meetings, requirements workshops, design reviews, demonstrations, and planning activities. Must be able to maintain visual focus on screens, dashboards, documents, data models, and written materials for extended periods. . click apply for full job details

Job Description Job Description Job Title: Enterprise Endpoint Engineer (Intune Experience) Location: Indianapolis, IN Type: Contract Compensation: $52.85 - $60.00 Work Model: Onsite Hours: 40.0 Security Clearance: Ability to obtain public trust clearance Overview This is a hands-on endpoint engineering role focused on managing and securing enterprise Windows devices through Microsoft Intune and Microsoft Entra ID (Azure AD) . The engineer will be responsible for device deployment, endpoint security, compliance management, automation, and troubleshooting in a highly regulated environment. Responsibilities Troubleshoot and resolve issues within Microsoft Intune-managed environments, including device configuration, policy application, compliance failures, and software deployment Build, image, configure, deploy, and maintain Windows workstations and peripherals using gold images and templates Administer Active Directory sourced user and computer objects and provide continuous compliance oversight using Group Policy control Procure, track, and keep software products and licenses up to date Design, implement, and maintain Microsoft Intune endpoint management solutions, including Autopilot zero-touch provisioning Build automation using PowerShell and Microsoft Graph where appropriate Identify, prioritize, and remediate endpoint vulnerabilities using enterprise management and security tools Navigate and resolve security and compliance challenges, including endpoint hardening, policy enforcement, and audit readiness Communicate effectively with technical and non-technical staff while maintaining high customer service standards Troubleshoot Windows operating systems, peripherals, printers, conferencing equipment, and endpoint hardware Diagnose and address network connectivity issues (e.g., access restrictions, firewall rules, DNS, VPN, IP/Port/URL filtering) Contribute across endpoint engineering, user support, compliance, and operational initiatives Continuously improve endpoint management processes through automation, standardization, and operational excellence Requirements Bachelor's degree in information systems or relevant field and 5+ years of practical experience in the field Ability to obtain public trust clearance Ability to self-manage work tasks using M365 based tools Proven ability to independently resolve issues, improve operations, and operate with a growth mindset Hands-on experience managing enterprise desktops within a Microsoft Intune managed environment Troubleshooting and administering Windows operating systems in an enterprise environment, including peripheral device management, asset management, and VOIP operations Understanding of regulatory controls, baselines, and security policies within an Azure Entra and Intune environment (e.g., CIS benchmarks, STIG) Located near Indianapolis, IN and capable of being on-site daily in support of the mission System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

C&S Employment Solutions seeks a Desktop Engineer & Support Tech to deliver reliable technical support for our internal team. In this people-centered, service-driven role, you will install, configure, and maintain Windows desktops, laptops, peripherals, and standard software, while managing tickets and providing prompt, professional end-user support. Responsibilities include troubleshooting hardware, software, and network issues; supporting remote users; managing user accounts and permissions; and documenting solutions. You'll collaborate with a responsive, collaborative team and help ensure a secure, efficient desktop environment that supports our fast-paced staffing operations. Responsibilities Provide Level 1-2 desktop and phone support for end users, resolving hardware, software, and connectivity issues. Configure, deploy, and maintain Windows workstations, laptops, and peripherals. Administer user accounts, permissions, and groups in Active Directory and Microsoft 365. Manage tickets in the help desk system, ensuring timely response, documentation, and resolution. Install, update, and troubleshoot standard applications and security tools. Support remote users using remote-access and remote-control tools. Assist with workstation imaging, deployment, and asset inventory tracking. Escalate complex incidents to senior engineers or vendors as needed. Contribute to documentation of procedures, FAQs, and knowledge base articles. Collaborate with internal teams to ensure reliable, secure, and efficient desktop environments. Required Skills Windows desktop support Microsoft 365 administration Active Directory Hardware troubleshooting Network connectivity troubleshooting Ticketing systems (e.g., Service Now, Zendesk) Remote support tools Scripting or automation basics (Power Shell) Endpoint security tools Imaging and deployment tools

Job Description Job Description HRL Laboratories, an IBM company, pioneers the next frontiers of physical and information science. Delivering transformative technologies in automotive, aerospace and defense, HRL advances the critical missions of its customers to help them remove limitations and create competitive advantage. HRL then transitions the work back to customers - ready for real-world application. For more than 70 years, HRL's rich portfolio of scientific discoveries and engineering innovations continues to build on each other - often in unexpected, profound and far-reaching ways. As a private company owned by IBM, HRL prioritizes purpose over profit, significantly advancing the state of the art. HRL Laboratories advances critical structural and functional materials and semiconductor devices that enable precision navigation, quantum technologies and extreme-environment performance. With expertise from design through deployment, we deliver scalable, high-performance solutions that transform our customers' missions. Our work leverages digital manufacturing and scalable microfabrication techniques to meet tomorrow's toughest challenges. Position Summary: • Design, build, test, and analyze optical, optoelectronic, and photonic experiments for quantum communications systems and platforms • Collaborate with multidisciplinary R&D teams to advance quantum communications technologies Key Responsibilities: • Perform critical engineering and R&D under the supervision of staff scientists for next generation quantum photonic/electronic devices and deployable optical payloads • Design, model, setup, and test of free-space and/fiber optic experiments and design and fabrication of state-of-the-art semiconductor devices • Improve processes, perform measurements, collect, summarize, and analyze data, present and discuss data with other scientists • Work with mechanical and electrical teams to troubleshoot complex systems Required Qualifications: • Bachelor's or master's in physics, Electrical Engineering, Optical Engineering, or related discipline • Some prior experience working with any of microfabrication, free-space/fiber optics, electronics, computer-controlled experiments obtain through coursework, independent study, or other internships • Strong desire to learn and be trained in scientific laboratory techniques and experimental procedures • Must be able to work well in a dynamic team environment and possess excellent communication skills • Working knowledge of free space optics, fiber optics, mechanical CAD software, and rf-test equipment (spectrum analyzers, power meters, oscilloscopes) Physical Requirements: • Must be able to work safely in an optical testing laboratory • Excellent verbal and written communication skills and organization skills are required • Must be proficient in use of computers, engineering workstations, and complex electronic equipment Special Requirements: • US Citizenship with the ability to obtain and maintain a US Government security clearance Compensation and Benefits: Pay Range : $81,800- 98,900 Our salary ranges are determined by role, level, and location (California). The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range during the hiring process. Benefits: HRL offers a generous and very competitive total compensation and benefits package. Our Regular/Full Time benefits include medical, dental, vision, life insurance, 401K match, gym facilities, PTO, Sick time, upward mobility, and an exciting and challenging work environment. For more information about our company benefit offerings please visit: Non-Discrimination and Equal Employment Opportunities (U.S.) Don't meet every single requirement? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At HRL, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants u007C U.S. Equal Employment Opportunity Commission For our privacy policy please visit: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Your Mission The Systems Administrator is responsible for the implementation, administration, and ongoing support of the organization's IT infrastructure. This role ensures reliable operation, performance, and availability of IT systems that support daily business operations. The position works closely with IT teams and vendors to maintain and improve infrastructure services. How you will make a difference Network & Systems Management Install, configure, maintain, and support servers, workstations, operating systems, network equipment, and peripheral devices Manage server platforms, virtualization environments, email systems, print services, cloud and business applications Monitor system, server and application performance and address issues proactively Operations & Support Administer user accounts, permissions, and storage allocations Execute regular backups, restorations, and disaster recovery testing Troubleshoot and resolve hardware and software issues; escalate issues as needed Maintenance & Improvements Perform patching, upgrades, repairs, and reconfigurations of hardware and software Maintain accurate asset inventories, system documentation, and technical configurations Evaluate and recommend hardware, software, and infrastructure improvements Coordinate with application, database, and network teams on deployments and enhancements Collaboration & Documentation Work with vendors, service providers, and internal teams to support IT services Create technical documentation and operational reports Collaborate with IT Security Manager What you should be good at Education and Experience Education: Bachelor's degree in computer science, information technology or related field or equivalent practical experience Minimum of seven years' experience administering servers and enterprise IT systems. Technical knowledge Strong knowledge of network, server, and desktop operating systems Hands-on experience with enterprise network hardware and protocols Experience with virtualization platforms and enterprise applications Proven ability to troubleshoot complex hardware and software issues Experience with backup and recovery operations Experience maintaining system and process documentation Preferred / Beneficial Technical Experience Active Directory, Altiris, Azure, BeyondTrust, Cisco Switches, CrowdStrike, Ivanti Service Manager, Meraki Access Points (APs), Mimecast, M365, Proxmox Virtual Environment, VMWare, Windows Server Administration Work Conditions Full-time onsite position; prolonged periods of sitting and computer use Occasional lifting and movement of IT equipment; occasional inspection of cabling and infrastructure What you can look forward to Professional Development : Educational assistance programs and opportunities for career growth. Supportive Environment : A stable, team-based culture that values collaboration and innovation. Inclusive Workplace : Join a company committed to equity, diversity, and inclusion, fostering a culture of belonging. Comprehensive Benefits : 401(k) plan with matching contributions, health insurance (medical, dental, vision), FSA and HSA options. Generous PTO and paid holidays for a healthy work-life balance. Competitive Compensation : This is a salaried exempt position with a pay range from $72,000 - $107,000 per year. Pay will be based on qualifications and experience. Location: The role is based at the Deublin Company facility in Waukegan, IL. The role will work onsite five days per week. Local candidates encouraged to apply; no relocation benefit for this position. Travel : Limited international travel may be required Who we are Hoerbiger Rotary Solutions/Deublin Company is the leading manufacturer of Rotating Unions and Electrical Slip Rings- devices that allow the transfer of pressurized fluid or electricity from a stationary source into rotating machinery. Deublin spans the world with 13 offices including 5 manufacturing plants and wholly owned subsidiaries in Austria, Brazil, China, France, Germany, Italy, Japan, Korea, Poland, Singapore, Spain, United Kingdom and United States. In Waukegan, the award-winning, ISO 9001-certified manufacturing plant, comprises approximately 200,000 sq. ft. accommodating administration, sales, marketing, engineering, manufacturing, research and development as well as a complete training facility. Join our global Hoerbiger team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values-Pioneering Spirit, Courage, Fairness, and Closeness-we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. HOERBIGER is an Equal Opportunity Employer • Drug Free Workplace • E-verify

Job Description Job Description Description: Location: Tri-Cities, WA Travel: Up to 20% Reports To: Corporate VP of IS The IS Specialist III serves as the primary on-site technology leader supporting a multi-site operation of 50-200 users. This role ensures stable, secure, and efficient IT operations while coordinating closely with the Corporate IS team for advanced engineering, development, cybersecurity, and infrastructure initiatives. This is a senior-level technical generalist role combining Windows infrastructure support, business systems reporting, project coordination, industrial systems integration, and local technical leadership. The position is hands-on and part of the broader corporate IS team, which includes senior infrastructure engineers, developers, helpdesk, and junior development resources. Duties Infrastructure & Systems Operations (Primary Focus) Serve as the local lead for Windows-based infrastructure (Windows 10/11, Microsoft 365, Active Directory, core software platforms, hardware systems, and web services). Coordinate with the corporate infrastructure team on network support, backup and disaster recovery, endpoint management, and server lifecycle planning. Escalate complex issues appropriately while maintaining local ownership and accountability. Maintain documentation of systems, diagrams, configurations, and asset inventories. Assist with user provisioning, workstation deployments, and site-level hardware standards. Project Coordination & Implementation Lead site-level technology projects from requirements gathering through deployment. Coordinate with corporate developers and infrastructure engineers on larger initiatives. Manage timelines, vendor engagement, testing, and deployment activities. Evaluate new software and hardware solutions and provide structured recommendations. Assist with task estimation, prioritization, ROI evaluation, and project documentation. Hardware Integration & Operational Support Support integration of industrial or facility systems with enterprise IT infrastructure. Coordinate system integration between hardware platforms and internal software applications. Maintain appropriate segmentation between operational and corporate systems. Security & Compliance Support Ensure local systems adhere to corporate cybersecurity policies. Support NIST 800-171 and Sarbanes-Oxley-aligned controls in coordination with Corporate IS. Assist with audits through documentation, evidence gathering, and change control support. Promote secure configuration standards and end-user security best practices. Business Systems Lead & Reporting Participate in the SDLC for waste tracking, procurement, accounting, asset management, and ancillary information systems initiatives. Develop and maintain SQL queries and SQL Server reports (SQL, SSRS, RDL). Partner with operations to develop business requirements, validate system designs, update system documentation, and oversee implementation. Assist with data validation, testing, and minor integrations. Requirements: 10+ years of progressive IT experience in systems administration, infrastructure, or business systems roles; OR a four-year related degree with 5+ years of relevant experience. Strong Microsoft ecosystem experience (Windows Server/Client, Active Directory). Solid SQL experience (query writing, stored procedures, SSRS development). Experience supporting multi-site or distributed operations. Ability to manage technical priorities independently in an operational environment. Strong written and verbal communication skills across technical and non-technical stakeholders. Prefered Experience Experience in regulated or industrial environments. Experience with .NET, Go, JavaScript, C#, or other development environments. Familiarity with waste tracking, ERP, or accounting systems. Working knowledge of network fundamentals (firewalls, VLANs, VPN). Experience coordinating technical projects. Understanding of API integrations and data exchange models. This role serves as a senior embedded technical leader and operational bridge between site operations and Corporate IS. It provides hands-on technical support, business systems insight, and practical project leadership while leveraging centralized corporate expertise for deep engineering and development functions.

Job Description Job Description GES is seeking an experienced Release and Deployment Lead to join our Defense Enclave Services (DES) team, who will support an extensive digital modernization program critical to Defense Information Systems Agency (DISA) and Department of Defense (DoD) Fourth Estate Agencies. The Release and Deployment Lead will be responsible for Overseeing and managing the supervision of a minimum of 12 personnel. They will interface between the Team of Personnel and report to Leadership. Provide input regarding the management activities and work closely with cross-functional teams to architect and deliver robust, scalable, and secure solutions for MECM and Intune. CLEARANCE REQUIRMENT: Must possess an active DoD Secret or above. (US Citizenship required) 40hrs per week on site Start as soon aspossible Tentative end date 30 November (pending contract status) PRIMARY RESPONSIBILITIES: This position is on-site at Ft. Meade, MD. The specific schedule may be adjusted based on mission and customer needs. Prepare, test, and deploy software updates using MECM/Intune Management Console. Skillset in Patching of servers & workstations from MECM and Intune. Remotely log into the end users' endpoint (desktops and/or servers) to perform technical software configuration, rebooting, and other actions. Provide support implementation,troubleshootingand maintenance support. Rapidly distinguish isolated user problems. Operate,maintain, validate, troubleshoot, and resolve issues associated with client agent health for all MECM/Intune solutions ensuring that collection management isoptimizedto minimize collection evaluation times. Guides strategy, engineering, design, and project management of multi-user computer platforms to include MECM and Intune. Troubleshoot and resolve complex endpoint hardware and software problems for multi- usercomputer platforms. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity managementsolutionusing lessons learned for MECM/Intune Applications and packages. Develop solutions to complex technical issues and software remediation. Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technicalassessmentand process improvement initiatives. Mentor Software Packagers (in problem resolution activities andresolvesmore complex technology issues.) Possess detailed knowledge of MECM and Intune todemonstratethe ability toleverageand appropriately integrate those technologies within the current On Prem and Cloud environments. Balances technology integration alternatives and recommends action with consideration to both technical efficiency and effectiveness. Develop andmaintaineffective working relationships with all areas of the organization,groupsand personnel. Coordinate with the Operations Lead, Ops functional team, and the government representatives to prioritize user feedback that builds framework for endpoint requirements. Implement flexible cross training to provide systems management, software packaging, training, IAVM & POAM, and testing. Create presentations and briefing status to key stakeholders. Required Qualifications Bachelor's degree and 8+ years of prior relevant experience;additionalyears of experience could be considered in lieu of a degree. Proven experience managing Client and Server system engineering resources supporting operations and sustainment teams. Possess and applyexpertisein multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation indetermininghow toaccomplishtasks. Ability tooperatewith appreciable latitude in developingmethodologyand presenting solutions to problems with TTP development. Ability to contribute to deliverables and performance metrics where applicable. Familiarity with active directory/group policy Must have a DoD IAT II (Sec+) or higher, prior to start. Experience with Scripting/Automation using PowerShell and/or other scripting languages. Experience troubleshooting issues in an expanding Cloud environment. A consultative/advisory mindset with the ability to guide Software Packagers with complex MECM/Intune package building. Experience in troubleshooting application issues in a Cloud and On Prem environment. Incident Management, Problem Management, Change Request Management handling experience Collaboration skillset with the MECM/Intune Release and Deployment Team in implementingnew technologyinitiatives,standardsmajor changes or upgrades to production environments.

Job Description Job Description Apply now: Operations Engineer, location is Chicago, IL. The start date is July 27 for this contract position. Job Title: Operations EngineerLocation-Type: Onsite (Chicago, ILType: Part Time (3 days a week: Mon, Tues, Thurs)Start Date Is: July 27Duration: 1 Month Contract (Potential Extension)Compensation Range: $27/hr - $30/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship . Job Description:Our client is seeking an Operations Engineer to provide onsite desktop and hardware support for a professional services environment. This individual will support end users by troubleshooting hardware issues, configuring new equipment, resolving workstation problems, and delivering exceptional customer service. The ideal candidate has experience supporting executives and professional services users, is highly reliable, and enjoys providing hands-on technical support in an onsite environment. Day-to-Day Responsibilities: Provide Tier 1 and Tier 2 desktop support for end users in the Chicago office. Troubleshoot and resolve hardware issues involving laptops, desktops, monitors, docking stations, keyboards, mice, and related peripherals. Configure and deploy Windows 11 laptops and desktop workstations. Support Office 365 applications and basic end-user software issues. Diagnose and resolve connectivity issues involving docking stations, monitors, Wi-Fi, and workstation peripherals. Replace and install hardware as part of ongoing laptop and monitor refresh initiatives. Receive, prioritize, and complete assigned ServiceNow tickets. Escalate issues appropriately while collaborating with other desktop support administrators. Work directly with the IT Operations Manager to prioritize daily support activities. Deliver exceptional customer service while supporting attorneys, executives, and professional staff. Document work performed and update ServiceNow tickets with accurate resolution details. Maintain a professional, responsive, and customer-focused approach during all user interactions. Minimum Requirements: 3 years of desktop support or IT support experience. Experience supporting users in a professional services environment (law firm, consulting, financial services, accounting, etc.). Strong hands-on hardware support experience with laptops, desktops, monitors, keyboards, mice, docking stations, and peripherals. Experience supporting Windows 11 environments. Experience supporting Microsoft Office 365. Experience working with ServiceNow or a similar ticketing system. Strong troubleshooting skills related to desktop hardware and connectivity issues. Excellent customer service and communication skills. Comfortable supporting attorneys, executives, and other senior-level professionals. Reliable, responsive, and able to work independently. Strong attention to detail and follow-through. Preferred Qualifications: Experience supporting law firms or legal environments. Experience with laptop refresh or hardware deployment projects. Basic networking and Wi-Fi troubleshooting experience. Bachelor's degree. Experience supporting executive leadership. Experience with asset management and hardware inventory.

Job Description Job Description Company Overview WEBIT Services, an employee-owned Managed Services Provider (MSP) based in Naperville, is looking for a dedicated and skilled Tier 1 Technician to join our growing team. As a member of our employee-owner community, you'll play a critical role in delivering exceptional on-site and remote technical support to our clients. The Tier 1 Technician will set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer satisfaction. Position Overview The Tier 1 Service Technician is the foundation of service delivery at WEBIT Services. This is a hands-on provisioning-focused role. You will spend most of your time building and deploying workstations, creating and securing user accounts. and handling first line support requests for our clients. Most of this work is scheduled, repeatable and documented. Success in the role comes from consistency and attention to detail more than raw troubleshooting speed. A workstation built cleanly, an account created correctly, and a ticket documented clearly all prevent problems downstream for the client and the rest of the team. This position is perfect for individuals with a solid foundational knowledge of IT systems who are eager to expand their skills in a dynamic, client-focused environment. What You Will Spend Your Time On Workstation builds (about 60%): Imaging, configuring, securing, documenting, and deploying new replacement workstations to WEBIT and client standards. User Account Creation (about 20%): Provisioning new user accounts, assigning licensing and access, and enrolling accounts in security controls. General Tier 1 Support (about 20%): Password resets, software installs, printer and peripheral setup, and basic troubleshooting. Key Responsibilities Workstation Builds and Deployment Review build requests, confirm hardware and target user, and follow the client's documented standard build. Perform hardware intake, asset tagging, and imaging, including firmware updates and full patching. Install the standard software stack and any client line of business applications. Apply the full WEBIT security baseline: directory join, RMM agent, endpoint protection, application control, and disk encryption. Name and configure devices to the client conversation, run the QZ checklist and document everything in IT Glue. Deploy the machine, confirm the user can sign in and work, and brief the user at handoff. User Account Creation and Access Verify the account and access requests come from an authorized request before acting and stay alert to social engineering. Create accounts in Microsoft 365and Entra ID following the clients naming and licensing standards. Assign group membership and access on a least-privilege basis and enroll CCOUNTS IN MFA and Conditional Access. Deliver credentials securely and document the new account per the client's standard. General Support Handle password and account unlock after verifying identity. Install approved software, set up printers and peripherals, and configure email and mobile access within secured methods. Resolve basic first-line issues and escalate promptly when a task is outside of scope of affects more than 1 user. Process and Documentation Manage ticket statues accurately in Autotask and keep clients informed of progress. Log all time accurately and write ticket notes another technician could follow without asking. Keep asset, configuration, and account records current. Requirements Experience/Education: High school diploma or equivalent; Associate degree or IT certifications (e.g., CompTIA A+, Network+) or Microsoft certified preferred. 1-2 years of experience in a technical support role, ideally within an MSP or similar IT services company. Technical Skills: Basic working knowledge of Windows 10 and 11 operating systems, Microsoft 365, and networking fundamentals. Familiarity with user administration in Active Directory or Extra ID. Strong documentation habits, and clear written and verbal communication. Communication Skills: Ability to communicate technical information clearly and effectively to non-technical clients. Comfortable imaging, configuring and deploying workstations. Valid driver's license and reliable transportation for travel to client sites. Experience in Autotask, IT Glu, an RMM platform or Windows Autopilot, Preferred. Preferred exposure to endpoint security tooling such as endpoint detection and application control. Working Conditions Willingness to travel to client locations for on-site support. Ability to lift and move hardware, including PCs, servers, and other IT equipment, up to 50 lbs. Flexible hours may be required for scheduled maintenance, client emergencies, or project deadlines. Benefits Benefits: Company-paid Day-1 Health Insurance for employee Company-paid AD&D Insurance Company-paid LTD & STD Insurance Unlimited PTO after 90 days of service Employee Assistance Program Dental Insurance Vision Insurance 401k Life Insurance Additional Information: Position Type: Full time, salaried Salary Range: $40,000-$55,000/yr. Employee Ownership Eligible after 1 year of service