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Job Description Job Description Do you enjoy hands-on technical work, solving problems in the field, and working directly with business customers? Are you comfortable managing installs from the physical fiber connection through the final customer handoff? IdeaTek is looking for a Business Fiber Technician to install, configure, and support fiber and voice services for our business customers throughout Wichita and surrounding communities. This role is heavily focused on business fiber installation and field service, with additional responsibility for VoIP and related communications systems. You'll work in a variety of commercial environments-from construction sites and utility spaces to offices and server rooms-while serving as a knowledgeable, professional point of contact for business owners and internal partners. A Day in the Life Your day may start with a business fiber installation, where you'll run and terminate fiber, install the appropriate equipment, and make sure the customer's service is working as expected. From there, you may troubleshoot a connectivity issue, configure a VoIP phone system, replace ONT equipment, or work through a more complex commercial install. You'll also review service requirements before arriving on-site, coordinate with customers and internal teams, document configurations, and make sure you have the right tools and materials for each job. Every environment is different, so strong technical judgment, organization, and communication are essential. What You'll Do Key responsibilities include: Install, configure, and repair fiber optic services for commercial and business customers. Independently complete business installations from the service terminal to the customer premises, including fiber drops, ONT equipment, gateways, and related hardware. Diagnose and resolve connectivity and service issues while minimizing disruption to customer operations. Install, configure, and support VoIP phone systems, including phones, related hardware, and customer-specific configurations. Conduct customer discovery to understand connectivity, voice, and equipment needs before and during installation. Review contracts, site plans, service requirements, and technical documentation to prepare for installations. Support advanced and complex commercial installations across a variety of business environments and infrastructure types. Provide a professional on-site experience and serve as a knowledgeable resource for business customers regarding fiber, gateways, WiFi, and voice services. Document installations, equipment configurations, troubleshooting steps, and customer-specific information for future support. Maintain working knowledge of aerial and underground fiber networks serving commercial areas. Safely operate bucket trucks and perform aerial and underground work as required. Ensure required tools, equipment, and materials are prepared and available for scheduled installations. Partner with internal teams to escalate advanced technical issues and ensure a smooth customer experience. Contribute to process improvement initiatives and other technical projects as needed. What We're Looking For To be considered for this role, you'll need the following required qualifications: 2+ years of relevant work experience in fiber, telecom, low-voltage, field service, or another hands-on technical role, with interest in supporting business customers and commercial environments. Valid driver's license with no restrictions. Ability to work outdoors in various weather conditions and lift up to 80 lbs. Comfortable working in underground and aerial environments, including climbing ladders up to 32 ft. Ability to enter and operate a bucket truck with a weight limit of 300 lbs. Flexible schedule with the ability to work an on-call rotation, including nights, weekends, and holidays, as well as regular Saturdays and/or Sundays. What Will Help You Stand Out Preferred Qualifications: Experience working in telecommunications, broadband, fiber, or commercial installation environments. Experience working with business or commercial customers. Familiarity with ONTs and phone hardware. Desired Attributes Beyond the qualifications, these attributes are what make someone a great fit for our team: Technically Curious - You enjoy learning new systems, equipment, and technologies. Detail-Oriented - You take pride in clean installations, accurate documentation, and quality workmanship. Customer-Focused - You communicate professionally and understand the importance of minimizing disruption for business customers. Resourceful - You can assess a situation, troubleshoot effectively, and find practical solutions in the field. Self-Motivated - You work independently, stay organized, and follow through on commitments. Adaptable - You're comfortable working across different business environments and changing priorities. Safety-Focused - You consistently follow company and industry safety expectations. Why Join IdeaTek? IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement. A few of the key ways we strive to make employees feel valued include: Competitive pay + bonus potential Medical, dental, vision, life, and 401(k) with match Free coaching/counseling for employees & families Free internet service (if available in your area) or internet reimbursement Tuition reimbursement for personal and professional growth Community engagement opportunities Culture that values results, effort, and integrity Our Core Values We are Trustworthy - We build confidence through transparency, follow-through, and dependability. We count on Big Thinkers - We don't just imagine the future-we create it with bold, actionable ideas. We have a Resilient Spirit - We embrace challenges, bounce back from setbacks, and keep striving for more. We stand on Belief - We believe everyone deserves access to technology that helps them learn, grow, and thrive. We foster Connectedness - Our work goes beyond broadband-we build real connections within our team and our communities. We drive Innovation - We're always looking for ways to improve and redefine what's possible. Ready to Apply? If you're ready to bring your technical skills into a customer-facing business environment and help deliver reliable fiber and voice solutions to IdeaTek customers, we'd love to hear from you. Apply today! This role is not eligible for Visa sponsorship. This role is not eligible for relocation. Salary and benefits commensurate with experience. Equal Opportunity Employer. This employer uses E-Verify.

Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job Description Job Description Do you enjoy hands-on technical work, solving problems in the field, and working directly with business customers? Are you comfortable managing installs from the physical fiber connection through the final customer handoff? IdeaTek is looking for a Business Fiber Technician to install, configure, and support fiber and voice services for our business customers throughout Wichita and surrounding communities. This role is heavily focused on business fiber installation and field service, with additional responsibility for VoIP and related communications systems. You'll work in a variety of commercial environments-from construction sites and utility spaces to offices and server rooms-while serving as a knowledgeable, professional point of contact for business owners and internal partners. A Day in the Life Your day may start with a business fiber installation, where you'll run and terminate fiber, install the appropriate equipment, and make sure the customer's service is working as expected. From there, you may troubleshoot a connectivity issue, configure a VoIP phone system, replace ONT equipment, or work through a more complex commercial install. You'll also review service requirements before arriving on-site, coordinate with customers and internal teams, document configurations, and make sure you have the right tools and materials for each job. Every environment is different, so strong technical judgment, organization, and communication are essential. What You'll Do Key responsibilities include: Install, configure, and repair fiber optic services for commercial and business customers. Independently complete business installations from the service terminal to the customer premises, including fiber drops, ONT equipment, gateways, and related hardware. Diagnose and resolve connectivity and service issues while minimizing disruption to customer operations. Install, configure, and support VoIP phone systems, including phones, related hardware, and customer-specific configurations. Conduct customer discovery to understand connectivity, voice, and equipment needs before and during installation. Review contracts, site plans, service requirements, and technical documentation to prepare for installations. Support advanced and complex commercial installations across a variety of business environments and infrastructure types. Provide a professional on-site experience and serve as a knowledgeable resource for business customers regarding fiber, gateways, WiFi, and voice services. Document installations, equipment configurations, troubleshooting steps, and customer-specific information for future support. Maintain working knowledge of aerial and underground fiber networks serving commercial areas. Safely operate bucket trucks and perform aerial and underground work as required. Ensure required tools, equipment, and materials are prepared and available for scheduled installations. Partner with internal teams to escalate advanced technical issues and ensure a smooth customer experience. Contribute to process improvement initiatives and other technical projects as needed. What We're Looking For To be considered for this role, you'll need the following required qualifications: 2+ years of relevant work experience in fiber, telecom, low-voltage, field service, or another hands-on technical role, with interest in supporting business customers and commercial environments. Valid driver's license with no restrictions. Ability to work outdoors in various weather conditions and lift up to 80 lbs. Comfortable working in underground and aerial environments, including climbing ladders up to 32 ft. Ability to enter and operate a bucket truck with a weight limit of 300 lbs. Flexible schedule with the ability to work an on-call rotation, including nights, weekends, and holidays, as well as regular Saturdays and/or Sundays. What Will Help You Stand Out Preferred Qualifications: Experience working in telecommunications, broadband, fiber, or commercial installation environments. Experience working with business or commercial customers. Familiarity with ONTs and phone hardware. Desired Attributes Beyond the qualifications, these attributes are what make someone a great fit for our team: Technically Curious - You enjoy learning new systems, equipment, and technologies. Detail-Oriented - You take pride in clean installations, accurate documentation, and quality workmanship. Customer-Focused - You communicate professionally and understand the importance of minimizing disruption for business customers. Resourceful - You can assess a situation, troubleshoot effectively, and find practical solutions in the field. Self-Motivated - You work independently, stay organized, and follow through on commitments. Adaptable - You're comfortable working across different business environments and changing priorities. Safety-Focused - You consistently follow company and industry safety expectations. Why Join IdeaTek? IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement. A few of the key ways we strive to make employees feel valued include: Competitive pay + bonus potential Medical, dental, vision, life, and 401(k) with match Free coaching/counseling for employees & families Free internet service (if available in your area) or internet reimbursement Tuition reimbursement for personal and professional growth Community engagement opportunities Culture that values results, effort, and integrity Our Core Values We are Trustworthy - We build confidence through transparency, follow-through, and dependability. We count on Big Thinkers - We don't just imagine the future-we create it with bold, actionable ideas. We have a Resilient Spirit - We embrace challenges, bounce back from setbacks, and keep striving for more. We stand on Belief - We believe everyone deserves access to technology that helps them learn, grow, and thrive. We foster Connectedness - Our work goes beyond broadband-we build real connections within our team and our communities. We drive Innovation - We're always looking for ways to improve and redefine what's possible. Ready to Apply? If you're ready to bring your technical skills into a customer-facing business environment and help deliver reliable fiber and voice solutions to IdeaTek customers, we'd love to hear from you. Apply today! This role is not eligible for Visa sponsorship. This role is not eligible for relocation. Salary and benefits commensurate with experience. Equal Opportunity Employer. This employer uses E-Verify.

Job Description Job Description Benefits: Flexible schedule Profit sharing Training & development This Is Not Your Average Fiber Technician Job There is another post for IT Technicians as well, this is meant for FIBER techs Are you a hands-on Fiber Optic, I.T., or Telecom professional looking for something beyond basic installations? Hardy Industries is seeking skilled, driven Fiber Testing and Splicing Technicians to support our growing national client base. This role goes far beyond simple cable testing - one day you may be certifying fiber links with an OTDR, the next you're troubleshooting network impairments, performing fusion splicing (only if you know how), replacing damaged jumpers, or identifying faults across critical infrastructure. If you're the kind of person who thrives in the field and enjoys solving complex connectivity challenges, this opportunity is for you. Job Responsibilities Perform a wide range of fiber optic and technical tasks including but not limited to: Fiber optic splicing using fusion and mechanical splicing techniques - (Select techs who already know how) OTDR testing, power meter testing, light source testing, and fiber certification Fiber continuity testing and fault-distance identification Connector inspection, cleaning, and remediation Patch-cord troubleshooting and fiber jumper replacement Installation, termination, and testing of single-mode and multi-mode fiber optic cabling Identification and troubleshooting of customer-premise and network-side impairments Documentation of test results, splicing records, and project deliverables Work independently across various environments including retail, medical, restaurant, corporate, telecommunications, and data center facilities Maintain a high standard of professionalism with clients and project stakeholders Be available to accept service requests within your coverage territory depending on your availability, NOT FULL TIME Preferred Skills & Experience Fiber optic testing and troubleshooting experience required Experience with OTDRs, power meters, light sources, fiber certification equipment, and visual fault locators Understanding of single-mode and multi-mode fiber optic systems Familiarity with structured cabling standards and best practices Ability to read network diagrams, splice schematics, blueprints, and technical documentation At least 1 year of Fiber, I.T., or Telecom experience , and one of the following: FOA Certification CFOT Certification BICSI Certification Network+ Certification OR 5+ years verifiable Fiber, I.T., or Telecom field experience Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of fiber optic and telecommunications tools if you have the following it's a plus but do NOT rush out to buy them: 1KM OTDR multi color VFL's fiber cleaning kit fusion splicer kit optical multimeter Laptop capable of documenting test results and accessing project documentation Smartphone with mobile hotspot Ability to safely handle and operate fiber testing and splicing equipment Ability to accept job assignments based on your availability; being available for emergency or after-hours work is a strong advantage Strong attention to detail, punctuality, professionalism, and quality workmanship Compensation & Perks 1099 contractor position Paid hourly while on site Travel pay included (based on travel time; approximately an 80-mile radius from home) App-based tracking for job time and travel Opportunity to work on fiber infrastructure, telecommunications, enterprise networking, and data center projects nationwide Exposure to new technologies, clients, and challenging technical environments Opportunity to expand your fiber optic, telecommunications, and networking skill set About Hardy Industries Hardy Industries is a trusted provider of I.T., Telecommunications, and Infrastructure Services supporting clients nationwide. We specialize in fiber optic testing and splicing, structured cabling, network infrastructure, telecommunications systems, point-of-sale deployments, and field technology services. Our mission is to deliver reliable, scalable, and efficient technology solutions that keep our clients connected and operational. Ready to take your Fiber Optic and I.T. career to the next level? Apply today and join a team that values flexibility, technical expertise, and the drive to solve complex connectivity challenges.

This position is open to candidates in the Metro Detroit, Michigan area, or the Roswell, Georgia area. It requires up to 3 weeks of on site training and will transition into a hybrid position spending 2/3 days per week on site. Provide professional end-user support via telephone, email or web submits. Provide restorative or maintenance actions to resolve end-user problems. Responds to end-user problems based on standard procedures. Track incidents and calls, including but not limited to, entering data into the database timely and accurately. Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets. Process P1/P2 tickets - Issue that needs immediate assistance Bachelor's degree or vocational in IT-related courses is a plus. Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. Must have at least 2+ years Technical Support experience Excellent in oral and written English communication. Excellent customer service skills. Must consistently meet or exceed the required performance criteria. Able and willing to make several calls a day when necessary. Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Prior BPO experience in Technical Support is a plus. Familiarity with ticketing system, a strong advantage. Shift flexibility and schedule adherence are required for the position. TECHNICAL SUMMARY Software Hardware Active Directory Dell Okta HP Citrix Cisco Meraki Office365 Verifone Payment Devices ServiceNow Samsung Webex Teams Apple Webex Meetings 8x8 VoIP Phones Workday Polycom Adobe Yealink PowerBI Honeywell Salesforce WorkspaceONE (Airwatch) InTune Android iOS

Job Description Job Description Position Overview: TPG is actively seeking skilled Software Technicians who possess a CDL-A who are looking to join our team based out of the Portland Oregon area. Join our team supporting a leading global company dedicated to building state-of-the-art commercial vehicles. Successful candidates will support the research and development efforts to create the next generation of commercial transport solutions, driving innovation in the automotive and truck industry. Job Summary: This role combines hands-on vehicle diagnostics with cutting-edge software tools to support testing, troubleshooting, and parameter modifications for vehicles. Ideal candidates may come from diverse technical backgrounds, including dealership diagnostics or the semiconductor industry, and do not necessarily require prior automotive experience. The Software Technician supports the R&D departments in the day-to-day operations and ensures that testing is not interrupted due to equipment failure or delays. Key Responsibilities: Utilize diagnostic software and tools (e.g., Vector tools, CAN analyzer, G-Rot, Diagnostic Link, proprietary flash tools) to troubleshoot and analyze vehicle systems. Connect diagnostic equipment to vehicles, identify issues, and perform initial troubleshooting to isolate faults. Escalate complex issues to engineering teams by gathering and presenting relevant diagnostic data. Conduct software flashing and parameter modifications to assess vehicle functionality. Monitor and analyze CAN network signals to verify system integrity and operation. Drive vehicles on test tracks to validate repairs and ensure functionality of modified systems. Collaborate with engineers to interpret test results and refine software applications. Maintain detailed documentation of diagnostic processes, issues, and resolutions. Required Qualifications: Valid CDL-A with at least 1 year of driving experience. Proficiency in troubleshooting and diagnostics, ideally with dealership or industrial tools. Familiarity with software applications such as Vector tools, CAN analyzer, or equivalent diagnostic software. Strong computer skills, including experience with Microsoft Office tools (Excel, Word, PowerPoint). Ability to read and analyze vehicle signals to identify system faults. Excellent problem-solving skills and attention to detail. Willingness to learn proprietary tools and adapt to new diagnostic technologies. Preferred Qualifications: Experience with automotive, commercial vehicles, or related diagnostics. Background in the semiconductor or technical industry, with exposure to diagnostics or troubleshooting. Knowledge of flash tools and vehicle software systems. Additional Requirements: Safety Sensitive position requiring all persons assigned to activity be drug-free and successfully pass drug screening prior to employment. Requirement to lift at least 50 lbs. Company Overview: At Technical Professionals Group, we are a dedicated team of automotive professionals with deep-rooted passion for the automotive industry. Our mission is to work collaboratively with leading OEM's and manufacturers to meticulously test and validate vehicles, ensuring they meet the highest standards of performance and safety. While providing the best results for our customers and fostering professional growth for our team members. We are excited to be at the forefront of the automotive industry, contributing to its evolution and working alongside some of the biggest names in the business. To discover more about our services, please visit our website at .

Full-time Company Description Mission Critical Group (MCG ) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future. Job Description The Testing Technician is responsible for performing testing and troubleshooting during the final assembly phase of electrical control and distribution equipment prior to customer delivery. This role ensures product quality, compliance, and optimal functionality by verifying that all assemblies meet engineering specifications, customer requirements, and applicable industry standards. The Testing Technician works closely with production, engineering, and quality teams to identify and resolve issues before shipment. Accountabilities Demonstrate technical skills regarding performing diagnostics, troubleshooting, and testing for reliability on Low, Medium, and Arc-Resistant switchgear and electrical control equipment using tools such as multimeters etc. Verify and document HIPOT tests on copper bus. Ensure final product is consistent with technical schematics, perform basic device programming, and repair all custom-built equipment prior to client shipment as a measure of quality control. Perform Factory Acceptance Tests to show the functionality of Mission Critical Group products and advise of interfacing capabilities with clients existing equipment under the direction of senior team members. Identify functionality or defects through visual and electrical inspections on power distribution equipment and assist senior team members with maintenance or repairs within testing guidelines. Assist senior team members with design verifications and product reliability demonstrations during client witness testing activities under supervision. Perform other duties as assigned. Qualifications Required knowledge/Experience 0-1 years of experience in wiring or assembling electrical control and distribution equipment, preferably in a switchgear or industrial manufacturing environment. Working knowledge of engineering principles, techniques, and procedures as applied to the design and production of electrical equipment. Understanding raw materials, production processes, and manufacturing techniques. Knowledge of design techniques, tools, and principals involved in the production of technical plans, blueprints, drawings, and models. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Testing tools include MPRT, secondary injection units, digital ratiometers, CT testers, digital multimeters, Fluke meters, AC and DC high-potential testers, high-voltage testers, basic hand tools, and testing jumpers. Proficiency with computer hardware and software, including Microsoft Office Suite. Intermediate written and verbal communication skills, including the ability to read and interpret technical procedures, write reports and correspondence, and present information to managers and customers. Solid mathematical skills, including the ability to calculate figures, proportions, and measurements. Strong attention to quality with the ability to follow procedures carefully and strive for accuracy in all work. Self-motivated with the ability to identify and resolve issues independently while maintaining adherence to guidelines and procedures. Ability to work collaboratively with peers, leadership, and cross-functional teams. Customer-oriented with a proactive approach to supporting internal and external needs. Preferred 1 year of experience troubleshooting electrical and mechanical systems Education High School Diploma or GED required . Work Environment and Physical Demands This is a FLSA non-exempt position paid on an hourly basis. Overtime may be required based on production demands, including extended shifts, weekends, or holidays. This role is based on the production floor. The position requires standing for extended periods, working around machinery, and adherence to all safety and compliance standards. Mobility : Ability to move around the manufacturing plant, including walking, standing, and climbing stairs. Manual Dexterity : Occasional use of hands to handle or feel objects, tools, or controls. Lifting : Ability to lift and carry items up to fifty (50) pounds. All lifting should be done following OSHA standards. Visual and Auditory Requirements : Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members. Additional Information A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we dont accept unsolicited resumes from agencies at this time. If we ever need an extra hand, well be sure to reach out to the community. Thanks for understanding! MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). PI9fd53ad04aa4-3504

The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated. Willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians.

Test Engineer Location: Everett, WA Job ID: Pay Range: $75-86 ph (W2) Duration: 6 mos As a Test Engineer, you will execute static/abuse/cycle testing of interior monuments like lavatories, galleys, closets, and partitions. This is a hands-on job that can occasionally be physically challenging such as working from ladders or loading weights onto a monument. The Test Engineer assists technicians with test setups while coordinating necessary activities to complete testing on time. The Test Engineer will be aware of all aspects of a specific program test requirements and will be a source of knowledge about what needs to be achieved to succeed. Priorities are constantly changing as due dates move so the ability to adjust on the fly is crucial. The Test Engineer will adopt a "Safety First" culture. Responsibilities: Oversees test setup for static, abuse, and cycle testing to ensure that systems perform according to necessary specifications on all platforms/projects/systems. Engages in writing test plans to ensure procedures reflect real, safe, test conditions Establish appropriate data acquisition systems to collect necessary information to substantiate requirements. Provides technical leadership to team members on all protocols for testing/validation. Ensures systems perform according to necessary specifications. Confirms operations according to necessary regulations to ensure production quality. Establishes validation standards and develops testing protocols. 10% travel time as needed to support offsite testing (locally). Qualifications: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience Experience working in a test lab department (including, but not limited to, writing test reports, executing qualification tests, collecting data etc.) Citizenship Requirement: US Citizen or US Person (ITAR/EAR) Preferred: Aerospace or related manufacturing industry Experience writing and running Labview scripts Experience operating around static, abuse, and cycle test rigs Working with hand and power tools (grinders, saws, impacts, drills, etc.) Working with pneumatic/hydraulic load cells, string pots, and Data Acquisition Systems (DAQ) Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at

Technical: Proficient knowledge of setup and support of personal computers Working knowledge of Windows Server as well as SQL Knowledge of software interfaces Experience with security camera systems and other recording devices Experience in supporting mobile users Experience in system administration of software programs Experience acting as "help desk" support Experience in website design and maintenance Advanced computer troubleshooting, analysis, critical thinking, and problem-solving ability Communication/Interpersonal: Ability to communicate clearly to the end user Ability to stay calm in high-pressure, time-sensitive situations Skills in time management and workload management Skills in customer service Strong attention to detail Solid understanding of business practices with fundamental understanding of project management methodology Good organizational, analytical, and planning skills Ability to communicate, interact, and work effectively and cooperatively with people from diverse ethnic and educational backgrounds Ability to perform multiple tasks independently with minimum direct supervision Ability to analyze complex issues, anticipate issues and organize work activities to minimize problems MINIMUM QUALIFICATIONS: Education and Experience High school diploma or GED required Associate's degree or technical certification in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred One (1) to three (3) years of experience providing technical support, help desk services, systems support, or related IT services preferred Equivalent combinations of education, training, and experience may be considered Preferred Qualifications Experience supporting users in a government, municipality, business, or other organizational environment Experience with Microsoft Windows and Microsoft 365 environments Experience with computer hardware, printers, mobile devices, networking, and telecommunications Experience using an IT helpdesk or ticketing system CompTIA A+, Network+, Security+, Microsoft, Cisco, or comparable certification Valid driver's license required Must be able to demonstrate advanced understanding of Microsoft operating systems, networking configurations, and troubleshooting techniques. Ability to read and correctly interpret documents such as user manuals, safety rules, department rules, state statues, municipal ordinances, technical documentation policies and procedures. Ability to write reports, manuals and prepare correspondence. Ability to speak effectively to coworkers and supervisors. Demonstrated ability to develop effective working relationships based upon respect, trust and confidence. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: Duties are performed primarily in an office setting with prolonged periods of sitting. The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls such as computer keyboard, scissors, paper cutter, and other office equipment. The employee is regularly required to reach with hands and arms and talk or hear on the phone or in person. The employee is occasionally required to stoop, kneel, or crouch to reach lower-level file drawers. The employee must occasionally lift and/or move equipment up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus The employee must be available and present for work as scheduled This position will require occasional travel This position will have frequent contact with others Frequently, workloads can be extensive with limited time for response/and or action. Position requires prolonged periods of concentration and the ability to cope with numerous interruptions and changing priorities

Stefanini Group is looking for Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you! Duties and Responsibilities: Troubleshooting and repairing hardware issues; Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions; Preventative maintenance (e.g., lifecycle); Troubleshooting HW issues on end user devices; Proper utilization of ServiceNow; ServiceNow queue management and Ticket follow-up; Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; Critical project support that involves hardware and/or high-touch user experience; Perform comprehensive site hardware asset inventory; Maintain consumable device inventory count; Conduct spare part and loaner pool management; Support IMACR/D requests; Engage OEM for warranty repairs and follow up on status; Escort OEM technicians onsite when needed. Assist client with physical support for incidents related to network, datacenter, and other activities as requested. Work on child ticket as assigned by Level 2/3 client-provided technical staff. What you need to succeed: Knowledge of multiple manufacturers and operating systems. Excellent troubleshooting capability. Ability to work in a team environment as well as independently. Ability to communicate technical information -technical audiences. Excellent verbal and written communication skills. Ability to complete assignments with no supervision. Ability to search internally/externally for support information. Customer-oriented attitude. Ability to travel locally and in-state to support other sites, if applicable. Valid driver's license and proof of auto insurance, if travel is required. Attendance and schedule adherence are requirements of this position. This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment. Knows and applies fundamental concepts, practices and procedures of particular field of specialization. Required Skills: 3 years of min. experience as Desktop Support Specialist. Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications; Troubleshooting and replacing hardware on PCs and Mac laptops and desktops; Active Directory Deploying IT equipment (Windows, Mac); Imaging and staging PCs; Managing the equipment inventory and lifecycle; Migrating End User data; Moving in scope IT equipment; Collecting and coordinating disposal of in scope IT equipment; Facilitating third-party vendor on-site presence for Onsite Lifecycle Management

Job description OVERVIEWThe Senior Systems Administrator provides advanced server and systems support to the Service Delivery Team. This position handles escalated system infrastructure requests, complex systems administration issues, system design and implementation projects, and proactive monitoring of client environments. The Systems Administrator must possess strong server expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)

All for equipping teams to excel. As part of the Technical Services department within CAE's Civil Training and Services division, perform all preventative and corrective maintenance tasks on several CAE and non-CAE flight simulators and associated devices at the CAE Training Center. If this sounds like an amazing opportunity for you, Our Doors are Open (watch here): desktop mobile The incumbent will support the following roles and responsibilities: Description Perform routine technical tasks in a simulator, laboratory, office, plant, or field environment. Receive training in the various phases of laboratory, office, plant, and field technical work. Learn and perform preventive maintenance activities on simulators and associated simulator systems. Assist in diagnosing, troubleshooting, and correcting issues on simulators and associated simulator systems. Utilize the maintenance management system to record, document, and track maintenance activities. Complete all assigned training and development activities. Perform pre-flight and post-flight checks on designated simulators. Conduct basic visual alignments. Execute automated Qualification Test Guide (QTG) procedures. Assist with simulator refurbishment projects and hardware modifications. Learn and comply with the organization's Quality Management System (QMS) requirements. Provide customer service support and respond to customer needs in a timely manner. Perform housekeeping activities necessary to maintain simulator readiness and cleanliness. Support logistics activities, including receiving parts, coordinating repairs, and conducting testing and validation. Complete administrative tasks as assigned. Provide operational support to the Technical Services team as required. Minimum Qualifications Associate degree (2-year technical degree) in a technical discipline, or 4 years of experience in an electronics, avionics, or related technical field. 0-2 years of relevant technical experience. Ability to work flexible schedules and adapt to changing shift requirements. Ability to interpret technical drawings, system prints, and schematics. Proficiency in using electronic test equipment, including oscilloscopes, multimeters, signal generators, and logic analyzers. Knowledge of analog and digital electronic theory. Computer literacy, including familiarity with PC hardware, software, and computer system architecture. Proficiency in soldering and circuit board repair techniques. Working knowledge of Microsoft Office applications. Ability to communicate effectively in English. Preferred Qualifications Experience supporting simulation, training, aviation, electronics, or technical equipment environments. Experience using computerized maintenance management systems (CMMS). Demonstrated troubleshooting and problem-solving skills in a technical environment. Experience performing preventative maintenance and equipment testin Physical Efforts: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time. Constantly ascend or descend ladders, stairs, scaffolding, ramps, and poles Occasionally, remain in stationary positions Constantly adjust or move objects up to 30 pounds Constantly communicating with others to exchange information Constantly perform repetitive motions involving wrists, hands, or fingers Benefits an environment where your initiatives will be recognized and valued the opportunity to travel internationally the opportunity to work on a variety of projects on a multidisciplinary team the opportunity to represent the organization at external conventions and conferences the possibility to work from home occasionally flexible schedules attractive employee benefits Pay rate: $24.62 /hr- $28.00/hr CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail . We will make a determination on your request for reasonable accommodation on a case-by-case basis. E-Verify As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you'd like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: About CAE At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success. Position Type Regular Equal Opportunity Employer CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at . Data Privacy Privacy Statement CAE As part of our process, we may use AI supported tools to help review applications, with human decision making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See CAE Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

All for equipping teams to excel. As part of the Technical Services department within CAE's Civil Training and Services division, perform all preventative and corrective maintenance tasks on several CAE and non-CAE flight simulators and associated devices at the CAE Training Center. If this sounds like an amazing opportunity for you, Our Doors are Open (watch here): desktop mobile The incumbent will support the following roles and responsibilities: Description Perform routine technical tasks in a simulator, laboratory, office, plant, or field environment. Receive training in the various phases of laboratory, office, plant, and field technical work. Learn and perform preventive maintenance activities on simulators and associated simulator systems. Assist in diagnosing, troubleshooting, and correcting issues on simulators and associated simulator systems. Utilize the maintenance management system to record, document, and track maintenance activities. Complete all assigned training and development activities. Perform pre-flight and post-flight checks on designated simulators. Conduct basic visual alignments. Execute automated Qualification Test Guide (QTG) procedures. Assist with simulator refurbishment projects and hardware modifications. Learn and comply with the organization's Quality Management System (QMS) requirements. Provide customer service support and respond to customer needs in a timely manner. Perform housekeeping activities necessary to maintain simulator readiness and cleanliness. Support logistics activities, including receiving parts, coordinating repairs, and conducting testing and validation. Complete administrative tasks as assigned. Provide operational support to the Technical Services team as required. Minimum Qualifications Associate degree (2-year technical degree) in a technical discipline, or 4 years of experience in an electronics, avionics, or related technical field. 0-2 years of relevant technical experience. Ability to work flexible schedules and adapt to changing shift requirements. Ability to interpret technical drawings, system prints, and schematics. Proficiency in using electronic test equipment, including oscilloscopes, multimeters, signal generators, and logic analyzers. Knowledge of analog and digital electronic theory. Computer literacy, including familiarity with PC hardware, software, and computer system architecture. Proficiency in soldering and circuit board repair techniques. Working knowledge of Microsoft Office applications. Ability to communicate effectively in English. Preferred Qualifications Experience supporting simulation, training, aviation, electronics, or technical equipment environments. Experience using computerized maintenance management systems (CMMS). Demonstrated troubleshooting and problem-solving skills in a technical environment. Experience performing preventative maintenance and equipment testin Physical Efforts: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time. Constantly ascend or descend ladders, stairs, scaffolding, ramps, and poles Occasionally, remain in stationary positions Constantly adjust or move objects up to 30 pounds Constantly communicating with others to exchange information Constantly perform repetitive motions involving wrists, hands, or fingers Benefits an environment where your initiatives will be recognized and valued the opportunity to travel internationally the opportunity to work on a variety of projects on a multidisciplinary team the opportunity to represent the organization at external conventions and conferences the possibility to work from home occasionally flexible schedules attractive employee benefits Pay rate: $24.62 /hr- $28.00/hr CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail . We will make a determination on your request for reasonable accommodation on a case-by-case basis. E-Verify As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you'd like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: About CAE At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success. Position Type Regular Equal Opportunity Employer CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at . Data Privacy Privacy Statement CAE As part of our process, we may use AI supported tools to help review applications, with human decision making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See CAE Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Job description OVERVIEWThe Network Administrator II provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles escalated network infrastructure requests, complex systems administration issues, network design and implementation projects, and proactive monitoring of client environments. The Network Administrator II must possess strong networking expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)

Who we are Founded in 1987, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Job Summary We seek an experienced Deskside Technician with 2+ years of hands-on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end-user support to provide seamless IT solutions in a corporate setting. This position requires both technical proficiency and collaborative skills, contributing to the optimization and stability of IT operations. What do you need to succeed? Experience supporting Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) Windows architecture including permissions and file structure Mac/Apple experience, a plus Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship) What you'll get Work with people who exhibit: Commitment to the client Leadership by Example Respect for people Courage to innovate Humbleness to learn Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making; +2 years corporate deskside support or equivalent experience Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience. Excellent troubleshooting capability Ability to maintain composure while handle challenging, dynamic, rapid-response user support Experience with Microsoft Office / Office 365 suite Experience with computer imaging software and data migration processes (e.g., SCCM, Intune) Experience with endpoint protection and encryption (Bitlocker) support Familiarity with using remote desktop support tools High School Diploma or equivalent Maintain valid driver"s license Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds Physical presence at a Stefanini or Client location during shift Demonstrate high level of professionalism and strong personal interaction skills Maintain neat and professional work area and appearance in compliance with site policies Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule