Job Description Job Description Benefits: Health insurance Opportunity for advancement Paid time off Profit sharing Vision insurance Bonus based on performance Competitive salary Dental insurance Technology is what we work with. People are who we serve. The Opportunity: Join TeamLogic IT as a customer-service-first technical professional supporting multiple businesses, industries, and technologies. You do not need to know our entire stack on day one. You do need a solid IT foundation, a structured troubleshooting mindset, strong communication skills, and a genuine desire to learn, grow, and embrace AI-enabled support. Who We AreWe're a family-owned IT Managed Services Provider in Columbus, Ohio, helping small and midsized businesses get more from their technology through fully outsourced IT, co-managed services, supplemental support, and project-based solutions. As part of a nationwide franchise network of more than 360 locations, we combine the resources of a national organization with the culture, relationships, and flexibility of a locally owned business. We're growing and looking for people who want a career, not just another job. Our team members are empowered to make decisions, share ideas, take on new challenges, and help shape where the company is going. We believe hard work should be rewarded through competitive compensation, generous time off, profit sharing, career advancement opportunities, and a culture where people genuinely enjoy working and spending time together . Here, you won't be another number or a cog in the wheel. You'll have the opportunity to make a meaningful impact every day while building a career that can grow into advanced engineering, project management, leadership, and other opportunities within the company. Who We Are Looking For HUMBLE Low ego, owns mistakes, accepts feedback, shares credit, and asks for help when needed. HUNGRY Self-motivated, seeks challenges, pursues growth, and takes ownership of professional development. SMART People-smart, self-aware, empathetic, and able to communicate effectively with customers and teammates. What You Will Do Deliver exceptional support. Serve as a first point of contact by phone, email, remote support, and ticketing channels while creating a positive customer experience, even during difficult interactions. Troubleshoot and resolve. Diagnose common Windows, Microsoft 365, account, application, hardware, printer, endpoint, and connectivity issues using a structured process. Resolve or escalate. Make a thoughtful effort using documentation, vendor resources, teammates, and approved AI tools. Escalate promptly with clear notes, context, and troubleshooting already completed. Manage tickets and communication. Prioritize by impact and urgency, keep notes and time entries current, set expectations, and provide proactive updates so customers do not have to chase us. Document and improve. Maintain customer documentation and turn repeatable solutions into useful knowledge articles, procedures, and troubleshooting guides. Support projects. Assist senior engineers with workstation deployments, customer onboarding, Microsoft 365 initiatives, hardware refreshes, MFA/security rollouts, and basic network installations. Responsible AI Adoption Actively explores and adopts approved AI tools to improve troubleshooting, learning, communication, documentation, and the overall customer support experience. AI expertise is not required, but curiosity is. Experience experimenting with Microsoft Copilot, ChatGPT, or similar tools is valued. Uses AI as an assistant, not a substitute for judgment; verifies recommendations before acting and recognizes when an answer may be wrong. Protects customer information, uses only approved tools, follows security policies, and knows when to stop, ask, or escalate. Looks for opportunities to improve recurring work through AI, automation, PowerShell, RMM workflows, or better processes. Your Technical Foundation We do not expect you to know everything. We expect you to know how to troubleshoot and demonstrate that you can learn. WORKING FAMILIARITY • Windows 10/11 and common applications • Microsoft 365 applications and basic administration • Active Directory and/or Entra ID fundamentals • User accounts, permissions, password resets, and MFA • TCP/IP, DNS, DHCP, WiFi, and connectivity basics • Desktops, laptops, printers, peripherals, and basic hardware • Cybersecurity awareness, remote support, and ticketing concepts GREAT IF YOU HAVE BEEN EXPOSED TO • Microsoft Intune, Azure, and SharePoint • Firewalling, VLAN configuration, or wireless troubleshooting • RMM/PSA platforms and endpoint security tools • PowerShell, workflow automation, or scripting • Microsoft Copilot, Claude, or other AI tools • Windows Server • CompTIA or Microsoft certifications How You Work Customer service first. Listen actively, show empathy, communicate in plain language, remain calm under pressure, and never make a customer feel foolish for not understanding technology. Structured troubleshooting. Define the problem, ask thoughtful questions, test carefully, verify the outcome, document the resolution, and identify recurring issues. Appropriate urgency. Move quickly because technology interruptions affect the customer's work, but never sacrifice security, quality, documentation, or the customer experience. Balanced ownership. Research and attempt reasonable solutions independently, while having the humility and judgment to ask for help before time is wasted. Coachability and accountability. Own mistakes, apply feedback, follow established processes, and take responsibility for your learning and commitments. Adaptability. Embrace new tools, changing processes, AI, automation, and better ways of working rather than relying on "the way we have always done it." Experience & Education 1-3 years of IT support, help desk, desktop support, or related technical experience preferred; MSP experience is a plus, not a requirement. College degree preferred, ideally in Information Technology, Computer Science, Cybersecurity, or a related field. Equivalent experience and relevant certifications may be considered. Customer-facing experience in hospitality, retail, call centers, professional services, or other service-focused environments is valued when paired with a solid technical foundation. Certifications, home labs, Microsoft Learn, AI experimentation, and other self-directed learning are viewed as evidence of initiative and commitment to growth. Work Environment & Requirements Primarily in-office, Monday through Friday during normal business hours, with occasional after-hours work for projects, maintenance, or urgent customer needs. Ability to provide onsite support and travel locally to customer locations; valid driver's license required. Ability to perform basic desktop, network, and equipment installations and lift or move IT equipment up to approximately 50 pounds. Compensation: Above average compensation with Revenue and Profit Sharing. Health Insurance, Life Insurance, Dental, Vision and Disability Insurance. You may be a great fit if helping people feels rewarding, solving problems energizes you, AI makes you curious, feedback helps you grow, and you are looking for a career rather than simply your next job.
11/14/2026
Full time
Job Description Job Description Benefits: Health insurance Opportunity for advancement Paid time off Profit sharing Vision insurance Bonus based on performance Competitive salary Dental insurance Technology is what we work with. People are who we serve. The Opportunity: Join TeamLogic IT as a customer-service-first technical professional supporting multiple businesses, industries, and technologies. You do not need to know our entire stack on day one. You do need a solid IT foundation, a structured troubleshooting mindset, strong communication skills, and a genuine desire to learn, grow, and embrace AI-enabled support. Who We AreWe're a family-owned IT Managed Services Provider in Columbus, Ohio, helping small and midsized businesses get more from their technology through fully outsourced IT, co-managed services, supplemental support, and project-based solutions. As part of a nationwide franchise network of more than 360 locations, we combine the resources of a national organization with the culture, relationships, and flexibility of a locally owned business. We're growing and looking for people who want a career, not just another job. Our team members are empowered to make decisions, share ideas, take on new challenges, and help shape where the company is going. We believe hard work should be rewarded through competitive compensation, generous time off, profit sharing, career advancement opportunities, and a culture where people genuinely enjoy working and spending time together . Here, you won't be another number or a cog in the wheel. You'll have the opportunity to make a meaningful impact every day while building a career that can grow into advanced engineering, project management, leadership, and other opportunities within the company. Who We Are Looking For HUMBLE Low ego, owns mistakes, accepts feedback, shares credit, and asks for help when needed. HUNGRY Self-motivated, seeks challenges, pursues growth, and takes ownership of professional development. SMART People-smart, self-aware, empathetic, and able to communicate effectively with customers and teammates. What You Will Do Deliver exceptional support. Serve as a first point of contact by phone, email, remote support, and ticketing channels while creating a positive customer experience, even during difficult interactions. Troubleshoot and resolve. Diagnose common Windows, Microsoft 365, account, application, hardware, printer, endpoint, and connectivity issues using a structured process. Resolve or escalate. Make a thoughtful effort using documentation, vendor resources, teammates, and approved AI tools. Escalate promptly with clear notes, context, and troubleshooting already completed. Manage tickets and communication. Prioritize by impact and urgency, keep notes and time entries current, set expectations, and provide proactive updates so customers do not have to chase us. Document and improve. Maintain customer documentation and turn repeatable solutions into useful knowledge articles, procedures, and troubleshooting guides. Support projects. Assist senior engineers with workstation deployments, customer onboarding, Microsoft 365 initiatives, hardware refreshes, MFA/security rollouts, and basic network installations. Responsible AI Adoption Actively explores and adopts approved AI tools to improve troubleshooting, learning, communication, documentation, and the overall customer support experience. AI expertise is not required, but curiosity is. Experience experimenting with Microsoft Copilot, ChatGPT, or similar tools is valued. Uses AI as an assistant, not a substitute for judgment; verifies recommendations before acting and recognizes when an answer may be wrong. Protects customer information, uses only approved tools, follows security policies, and knows when to stop, ask, or escalate. Looks for opportunities to improve recurring work through AI, automation, PowerShell, RMM workflows, or better processes. Your Technical Foundation We do not expect you to know everything. We expect you to know how to troubleshoot and demonstrate that you can learn. WORKING FAMILIARITY • Windows 10/11 and common applications • Microsoft 365 applications and basic administration • Active Directory and/or Entra ID fundamentals • User accounts, permissions, password resets, and MFA • TCP/IP, DNS, DHCP, WiFi, and connectivity basics • Desktops, laptops, printers, peripherals, and basic hardware • Cybersecurity awareness, remote support, and ticketing concepts GREAT IF YOU HAVE BEEN EXPOSED TO • Microsoft Intune, Azure, and SharePoint • Firewalling, VLAN configuration, or wireless troubleshooting • RMM/PSA platforms and endpoint security tools • PowerShell, workflow automation, or scripting • Microsoft Copilot, Claude, or other AI tools • Windows Server • CompTIA or Microsoft certifications How You Work Customer service first. Listen actively, show empathy, communicate in plain language, remain calm under pressure, and never make a customer feel foolish for not understanding technology. Structured troubleshooting. Define the problem, ask thoughtful questions, test carefully, verify the outcome, document the resolution, and identify recurring issues. Appropriate urgency. Move quickly because technology interruptions affect the customer's work, but never sacrifice security, quality, documentation, or the customer experience. Balanced ownership. Research and attempt reasonable solutions independently, while having the humility and judgment to ask for help before time is wasted. Coachability and accountability. Own mistakes, apply feedback, follow established processes, and take responsibility for your learning and commitments. Adaptability. Embrace new tools, changing processes, AI, automation, and better ways of working rather than relying on "the way we have always done it." Experience & Education 1-3 years of IT support, help desk, desktop support, or related technical experience preferred; MSP experience is a plus, not a requirement. College degree preferred, ideally in Information Technology, Computer Science, Cybersecurity, or a related field. Equivalent experience and relevant certifications may be considered. Customer-facing experience in hospitality, retail, call centers, professional services, or other service-focused environments is valued when paired with a solid technical foundation. Certifications, home labs, Microsoft Learn, AI experimentation, and other self-directed learning are viewed as evidence of initiative and commitment to growth. Work Environment & Requirements Primarily in-office, Monday through Friday during normal business hours, with occasional after-hours work for projects, maintenance, or urgent customer needs. Ability to provide onsite support and travel locally to customer locations; valid driver's license required. Ability to perform basic desktop, network, and equipment installations and lift or move IT equipment up to approximately 50 pounds. Compensation: Above average compensation with Revenue and Profit Sharing. Health Insurance, Life Insurance, Dental, Vision and Disability Insurance. You may be a great fit if helping people feels rewarding, solving problems energizes you, AI makes you curious, feedback helps you grow, and you are looking for a career rather than simply your next job.
Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Description: Central Conveyor Company, a member of the Tsubaki Group, is a turn-key Systems Integrator with a complete portfolio of conveyance solutions and products for the Automotive, Parcel & Logistics, and Warehouse & Distribution markets. The Systems Administrator will provide hardware and software technical support. Responsibilities will include interfacing with the customer to track, record, and document help desk requests and issues. Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed. Support users with desktops, laptops, mobile devices, printers, Microsoft 365, Autodesk products, and other business applications. Install, configure, maintain, and troubleshoot Windows workstations, servers, hardware, and software. Install, configure, license, update, and troubleshoot Autodesk applications and CAD/engineering workstations, coordinating with engineering users and vendors as necessary. Administer Active Directory, Microsoft Entra ID, Microsoft 365, VMware, network equipment, wireless infrastructure, and firewalls. Manage user accounts, security groups, permissions, Multi-Factor Authentication (MFA), and access controls. Maintain endpoint security controls, including EDR/antivirus, BitLocker encryption, host firewalls, security policies, and device controls. Perform operating system and application patching, vulnerability remediation, firmware updates, and security configuration management. Investigate and respond to phishing, malware, compromised accounts, unauthorized software, and other cybersecurity incidents. Support vulnerability management, security assessments, access reviews, audit requirements, and compliance documentation. Maintain and test backup, disaster recovery, and business continuity systems. Support VPN, firewall, network segmentation, wireless, and secure remote-access technologies. Support employee onboarding and offboarding, including account provisioning, computer setup, access removal, and equipment recovery. Maintain hardware/software inventories, system documentation, security records, and technical procedures. Monitor Help Desk requests and escalate issues in accordance with established procedures and Service Level Agreements (SLAs). Coordinate with employees, engineering teams, vendors, and other IT resources to resolve technical issues and support technology initiatives. Perform backup, restore, and disaster recovery operations using Cohesity. Deploy, maintain, and troubleshoot Trimble/Accubid software solutions. Create and maintain technical documentation, procedures, and knowledge base articles. Assist with I/T project planning, coordination, and implementation. Deploy, maintain, and troubleshoot GainSeeker Pro software. Develop and maintain PowerShell scripts to automate administrative tasks. Experience with Microsoft Visual Studio 2022 and application development is preferred. Provide after-hours and remote-site support as required. Some travel required Support remote sites Troy, Sandusky, AL, MO, and TN locations Requirements: Minimum of six (6) years' work experience as a Systems Administrator. Bachelor's Degree in an IT or related field Advanced PC/laptop software knowledge and skills, including installation, configuration, troubleshooting and fighting viruses/malware. Demonstrated analytical ability to solve problems. Broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues. Acts positively upon constructive criticism and coaching. Work independently and in a group across all levels of the organization. Handles confidential information discreetly. Highly detail oriented. Effective interpersonal skills for interaction with all levels of staff, clients, vendors and consultants. Strong communication skills (both oral and written) and demonstrated ability to work as a team player. Detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time. Conducts self professionally & ethically. Remains calm under pressure. Places a high emphasis on excellent customer service. Fosters and supports a teamwork environment. Proficient knowledge of VMware Enterprise features Proficient knowledge of Microsoft software including Windows Server, Office 365, SQL, MS RDS, SCCM, AD Knowledge of Rapid 7 SEIM Knowledge of CrowdStrike MDR Knowledge of Delinea Secret server Autodesk Proficient knowledge of networking and enterprise-wide printing. Linux system administration experience a plus Compliance Monitoring tool exposure Varonis DatAdvantage preferred Learn more about U.S. Tsubaki at: U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance. The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. Applicants must be authorized to work for any employer in the United States. Tsubaki does not sponsor or take over sponsorship of employment visas. Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability PM21 PIe48bb04c6b97-9172
11/14/2026
Full time
Description: Central Conveyor Company, a member of the Tsubaki Group, is a turn-key Systems Integrator with a complete portfolio of conveyance solutions and products for the Automotive, Parcel & Logistics, and Warehouse & Distribution markets. The Systems Administrator will provide hardware and software technical support. Responsibilities will include interfacing with the customer to track, record, and document help desk requests and issues. Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed. Support users with desktops, laptops, mobile devices, printers, Microsoft 365, Autodesk products, and other business applications. Install, configure, maintain, and troubleshoot Windows workstations, servers, hardware, and software. Install, configure, license, update, and troubleshoot Autodesk applications and CAD/engineering workstations, coordinating with engineering users and vendors as necessary. Administer Active Directory, Microsoft Entra ID, Microsoft 365, VMware, network equipment, wireless infrastructure, and firewalls. Manage user accounts, security groups, permissions, Multi-Factor Authentication (MFA), and access controls. Maintain endpoint security controls, including EDR/antivirus, BitLocker encryption, host firewalls, security policies, and device controls. Perform operating system and application patching, vulnerability remediation, firmware updates, and security configuration management. Investigate and respond to phishing, malware, compromised accounts, unauthorized software, and other cybersecurity incidents. Support vulnerability management, security assessments, access reviews, audit requirements, and compliance documentation. Maintain and test backup, disaster recovery, and business continuity systems. Support VPN, firewall, network segmentation, wireless, and secure remote-access technologies. Support employee onboarding and offboarding, including account provisioning, computer setup, access removal, and equipment recovery. Maintain hardware/software inventories, system documentation, security records, and technical procedures. Monitor Help Desk requests and escalate issues in accordance with established procedures and Service Level Agreements (SLAs). Coordinate with employees, engineering teams, vendors, and other IT resources to resolve technical issues and support technology initiatives. Perform backup, restore, and disaster recovery operations using Cohesity. Deploy, maintain, and troubleshoot Trimble/Accubid software solutions. Create and maintain technical documentation, procedures, and knowledge base articles. Assist with I/T project planning, coordination, and implementation. Deploy, maintain, and troubleshoot GainSeeker Pro software. Develop and maintain PowerShell scripts to automate administrative tasks. Experience with Microsoft Visual Studio 2022 and application development is preferred. Provide after-hours and remote-site support as required. Some travel required Support remote sites Troy, Sandusky, AL, MO, and TN locations Requirements: Minimum of six (6) years' work experience as a Systems Administrator. Bachelor's Degree in an IT or related field Advanced PC/laptop software knowledge and skills, including installation, configuration, troubleshooting and fighting viruses/malware. Demonstrated analytical ability to solve problems. Broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues. Acts positively upon constructive criticism and coaching. Work independently and in a group across all levels of the organization. Handles confidential information discreetly. Highly detail oriented. Effective interpersonal skills for interaction with all levels of staff, clients, vendors and consultants. Strong communication skills (both oral and written) and demonstrated ability to work as a team player. Detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time. Conducts self professionally & ethically. Remains calm under pressure. Places a high emphasis on excellent customer service. Fosters and supports a teamwork environment. Proficient knowledge of VMware Enterprise features Proficient knowledge of Microsoft software including Windows Server, Office 365, SQL, MS RDS, SCCM, AD Knowledge of Rapid 7 SEIM Knowledge of CrowdStrike MDR Knowledge of Delinea Secret server Autodesk Proficient knowledge of networking and enterprise-wide printing. Linux system administration experience a plus Compliance Monitoring tool exposure Varonis DatAdvantage preferred Learn more about U.S. Tsubaki at: U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance. The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. Applicants must be authorized to work for any employer in the United States. Tsubaki does not sponsor or take over sponsorship of employment visas. Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability PM21 PIe48bb04c6b97-9172
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
11/13/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Position Title: Senior Systems Engineer Description: Senior Systems Engineer (Infrastructure) Location: Beachwood, OH Shift: Monday - Friday 8am -5pm (Onsite 4 days a week) Position Summary The Senior Systems Engineer is responsible for the design, implementation, administration, and support of Penske Logistics' enterprise infrastructure environment, including server, storage, virtualization, cloud, and backup technologies. This role provides day-to-day operational support for both Windows and Linux server platforms while ensuring high availability, performance, scalability, and security across enterprise systems. The Senior Systems Engineer will lead and support infrastructure initiatives involving virtualization platforms, storage systems, automation, disaster recovery, and cloud-integrated technologies. This position requires strong technical expertise, project leadership capabilities, and the ability to collaborate across technical and non-technical teams to deliver reliable and innovative IT solutions that support Penske's business operations. The role includes participation in after-hours support, maintenance windows, and on-call rotation responsibilities. Major Responsibilities Administer, maintain, monitor, and support enterprise Windows and Linux server environments Manage and support virtualization platforms including VMware vSphere, Nutanix AHV, Hyper-V, and related infrastructure technologies Support enterprise storage environments including Dell EMC, SAN/NAS, and fiber channel and ethernet technologies Design, implement, and maintain highly available virtual infrastructure solutions Monitor system health, performance, and capacity planning for servers, storage, and virtualization platforms Ensure systems and infrastructure adhere to organizational security standards and remediation practices Implement automation and operational efficiencies using PowerShell, PowerCLI, Bash, Python, or similar scripting tools Perform disaster recovery planning, testing, documentation, and ongoing operational readiness activities Install, configure, upgrade, and patch operating systems, hypervisors, and enterprise applications Support cloud and hybrid-cloud infrastructure initiatives across on-premises and cloud environments Manage enterprise backup and recovery solutions and ensure data protection standards are maintained Lead infrastructure projects from planning and design through implementation and operational support Develop project plans, timelines, risk assessments, contingency plans, and status reporting Collaborate with internal teams, vendors, and business stakeholders on infrastructure solutions and strategic initiatives Create and maintain infrastructure documentation, diagrams, standards, and operational procedures Maintain server inventory, lifecycle management documentation, and asset tracking Evaluate emerging technologies and provide recommendations for infrastructure modernization and optimization Mentor junior engineers and provide technical guidance to support staff Ensure proper management processes are followed for all infrastructure modifications Provide after-hours support for infrastructure-related incidents and scheduled maintenance activities Perform additional duties and special projects as assigned Qualifications Bachelor's degree required in Information Technology, Computer Science, Computer Engineering, or related field preferred Equivalent combination of education and relevant infrastructure administration experience will be considered Minimum 5 years of experience in systems engineering, infrastructure administration, or enterprise IT support 2-3 years of experience leading or supporting mid-to-large scale infrastructure projects Strong experience administering Windows Server and Linux server operating systems (Red Hat, Ubuntu, or similar) Experience supporting enterprise virtualization platforms including VMware vSphere, Nutanix AHV, Hyper-V, or similar technologies Experience with enterprise storage technologies including Dell EMC, SAN, NAS, and fiber channel infrastructure Experience with Active Directory, DNS, DHCP, Group Policy, and identity/access management concepts Experience with cloud platforms and hybrid infrastructure environments preferred Experience with monitoring, backup, and disaster recovery solutions Strong scripting and automation experience using PowerShell, PowerCLI, Bash, Python, or similar tools Knowledge of enterprise networking concepts, VLANs, and network interface configuration Experience implementing security remediation and infrastructure hardening best practices Strong documentation, troubleshooting, communication, and organizational skills Experience with Microsoft Office applications including Visio Preferred Certifications VMware Certified Professional (VCP) Nutanix Certified Professional (NCP) Red Hat Certified System Administrator (RHCSA) or equivalent Linux certification Relevant cloud or infrastructure certifications preferred Physical Requirements Regular, predictable, full attendance is an essential function of the job Ability to work the required schedule, travel as necessary, and participate in after-hours support rotations Ability to read, analyze, and communicate technical information verbally and in writing Ability to occasionally lift and/or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus Penske Logistics is an Equal Opportunity Employer. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Information Technology Job Function: Software Engineering Job Family: Information Technology Address: 3000 Auburn Dr Primary Location: US-OH-Beachwood Employer: Penske Logistics LLC Req ID: Requirements PI
11/13/2026
Full time
Position Title: Senior Systems Engineer Description: Senior Systems Engineer (Infrastructure) Location: Beachwood, OH Shift: Monday - Friday 8am -5pm (Onsite 4 days a week) Position Summary The Senior Systems Engineer is responsible for the design, implementation, administration, and support of Penske Logistics' enterprise infrastructure environment, including server, storage, virtualization, cloud, and backup technologies. This role provides day-to-day operational support for both Windows and Linux server platforms while ensuring high availability, performance, scalability, and security across enterprise systems. The Senior Systems Engineer will lead and support infrastructure initiatives involving virtualization platforms, storage systems, automation, disaster recovery, and cloud-integrated technologies. This position requires strong technical expertise, project leadership capabilities, and the ability to collaborate across technical and non-technical teams to deliver reliable and innovative IT solutions that support Penske's business operations. The role includes participation in after-hours support, maintenance windows, and on-call rotation responsibilities. Major Responsibilities Administer, maintain, monitor, and support enterprise Windows and Linux server environments Manage and support virtualization platforms including VMware vSphere, Nutanix AHV, Hyper-V, and related infrastructure technologies Support enterprise storage environments including Dell EMC, SAN/NAS, and fiber channel and ethernet technologies Design, implement, and maintain highly available virtual infrastructure solutions Monitor system health, performance, and capacity planning for servers, storage, and virtualization platforms Ensure systems and infrastructure adhere to organizational security standards and remediation practices Implement automation and operational efficiencies using PowerShell, PowerCLI, Bash, Python, or similar scripting tools Perform disaster recovery planning, testing, documentation, and ongoing operational readiness activities Install, configure, upgrade, and patch operating systems, hypervisors, and enterprise applications Support cloud and hybrid-cloud infrastructure initiatives across on-premises and cloud environments Manage enterprise backup and recovery solutions and ensure data protection standards are maintained Lead infrastructure projects from planning and design through implementation and operational support Develop project plans, timelines, risk assessments, contingency plans, and status reporting Collaborate with internal teams, vendors, and business stakeholders on infrastructure solutions and strategic initiatives Create and maintain infrastructure documentation, diagrams, standards, and operational procedures Maintain server inventory, lifecycle management documentation, and asset tracking Evaluate emerging technologies and provide recommendations for infrastructure modernization and optimization Mentor junior engineers and provide technical guidance to support staff Ensure proper management processes are followed for all infrastructure modifications Provide after-hours support for infrastructure-related incidents and scheduled maintenance activities Perform additional duties and special projects as assigned Qualifications Bachelor's degree required in Information Technology, Computer Science, Computer Engineering, or related field preferred Equivalent combination of education and relevant infrastructure administration experience will be considered Minimum 5 years of experience in systems engineering, infrastructure administration, or enterprise IT support 2-3 years of experience leading or supporting mid-to-large scale infrastructure projects Strong experience administering Windows Server and Linux server operating systems (Red Hat, Ubuntu, or similar) Experience supporting enterprise virtualization platforms including VMware vSphere, Nutanix AHV, Hyper-V, or similar technologies Experience with enterprise storage technologies including Dell EMC, SAN, NAS, and fiber channel infrastructure Experience with Active Directory, DNS, DHCP, Group Policy, and identity/access management concepts Experience with cloud platforms and hybrid infrastructure environments preferred Experience with monitoring, backup, and disaster recovery solutions Strong scripting and automation experience using PowerShell, PowerCLI, Bash, Python, or similar tools Knowledge of enterprise networking concepts, VLANs, and network interface configuration Experience implementing security remediation and infrastructure hardening best practices Strong documentation, troubleshooting, communication, and organizational skills Experience with Microsoft Office applications including Visio Preferred Certifications VMware Certified Professional (VCP) Nutanix Certified Professional (NCP) Red Hat Certified System Administrator (RHCSA) or equivalent Linux certification Relevant cloud or infrastructure certifications preferred Physical Requirements Regular, predictable, full attendance is an essential function of the job Ability to work the required schedule, travel as necessary, and participate in after-hours support rotations Ability to read, analyze, and communicate technical information verbally and in writing Ability to occasionally lift and/or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus Penske Logistics is an Equal Opportunity Employer. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Information Technology Job Function: Software Engineering Job Family: Information Technology Address: 3000 Auburn Dr Primary Location: US-OH-Beachwood Employer: Penske Logistics LLC Req ID: Requirements PI
Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $18.00hr - $23.00hr Job Overview: The successful candidate will demonstrate proficiency in Data Analysis & Reporting using MS Office and ITSM tools. The role involves coordinating desktop changes, preparing rollout requests, creating implementation plans, and handling incidents related to desktop environment updates. Responsibilities: Good in Data Analysis & Reporting using MS Office and ITSM tools. Coordinate desktop changes to avoid deployment collisions. Prepare requests for rollout and prioritize change requests. Create rollout plans for change requests. Coordinate the implementation process, keep track of requests, and make sure they are implemented as planned. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Maintain Microsoft environment knowledge (desktop & server) with a good technical understanding of the products building up a desktop service. Apply experience from the desktop environment and understanding of the change management process. Technical Requirements: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Experience with Windows Operating systems for Clients (Windows XP, Windows 10) and Servers (Windows 2008/2012/2016). Knowledge of Active Directory. Experience with ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, and Peregrine Service Center. Proficiency with remote desktop connectivity applications like TeamViewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools. Proficiency with MS Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio. Support for Internet browsers (e.g. Explorer, Chrome, Firefox), VPN, and remote dial-in users. Support for laptops, desktops, and printers of all models. PDA and BlackBerry support. Experience with Adobe Acrobat and other common desktop applications like WinZip. Must Have Skills: AMT Asset Management Software. Desk Side Services. Mac Hardware Management. Hardware Asset Management. Hardware Management - Printers. Windows PC. Certifications: MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management, is preferred. Soft Skills: Excellent communication and conversation skills (verbal and written). Good documentation skills and good working knowledge of MS Office (including MS Project and Visio). Great customer handling skills with the ability to handle unforeseen situations. High level of acceptance. Ability to drive organizational values and methodology. Other Skills / Experience: Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times, with an ability to finish tasks. Ability to integrate as a cross-functional team player in a fast-paced environment where information is shared. Ability to learn new information quickly. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. Strong focus on Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, and Concern for Order and Quality. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. 3LS Technical Engineer - Video Conferencing Description - Overview In this position, you will be the primary interface for managing and driving customer issues to resolution. ECS (Engineering Customer Support) is the highest level of technical expertise before engagement with the Development teams. You will be working with Poly's Video Conferencing Endpoint line of Products such as the G7500, X30/X50, and Poly cameras. Knowledge in troubleshooting these products is a big plus! The candidate will need to excel in Troubleshooting skills for both Network and product System Log analysis. Responsibilities The ECS role involves supporting Poly Global Support for day-to-day customer issues. You will also be responsible for assisting Product Management in planning of software fixes and features that affect the Poly customer base. In addition, in this role you will be the advocate for the customer for issues from the field and the logistics for delivering software fixes that surround those issues. Day to day work will include taking on our most challenging customer issues and working to analyze, reproduce, and ultimately driving them to resolution with the Product Management or Development teams. A successful candidate must have excellent written and oral English language communications skills. Candidate must be a self-starter, highly motivated and take great pride in their work. QUALIFICATIONS Excellent troubleshooting skills and methodical approach to troubleshooting Expert level experience with Poly Video products, and MTRoA products Ability to read and analyze network packet captures Skills in basic network administration Knowledge of advanced network configurations Knowledge of Teams transport protocols Experience in administering Microsoft products and technologies such as Azure AD, Intune, Teams, and product licensing Experience with Android and Linux based operating systems Knowledge of Zoom transport protocols Knowledge of USB protocols and troubleshooting Experience using and basic configuration of Active Directory A working knowledge of various testing tools used for Video, HDMI, Network capture, USB, etc Knowledge of HTTP, HTTPS, DNS, TCP, RTP Excellent technical writing skills to help author and maintain support documentation (administrator guides, field notes, etc.) Basic Teams administration skills a plus Knowledge of SIP RFCs a plus Knowledge of SIP Call flow a plus Experience and Education 6 years VOIP experience at a T3 level or higher w/ 4 year technical degree or 4 years experience w/ Masters degree 6 years Videoconferencing experience at a T3 level or higher w/ 4 year technical degree or 4 years experience w/ Masters degree Compensation The pay range for this role is $137,000.00 - $160,000.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Software Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
11/13/2026
Full time
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. 3LS Technical Engineer - Video Conferencing Description - Overview In this position, you will be the primary interface for managing and driving customer issues to resolution. ECS (Engineering Customer Support) is the highest level of technical expertise before engagement with the Development teams. You will be working with Poly's Video Conferencing Endpoint line of Products such as the G7500, X30/X50, and Poly cameras. Knowledge in troubleshooting these products is a big plus! The candidate will need to excel in Troubleshooting skills for both Network and product System Log analysis. Responsibilities The ECS role involves supporting Poly Global Support for day-to-day customer issues. You will also be responsible for assisting Product Management in planning of software fixes and features that affect the Poly customer base. In addition, in this role you will be the advocate for the customer for issues from the field and the logistics for delivering software fixes that surround those issues. Day to day work will include taking on our most challenging customer issues and working to analyze, reproduce, and ultimately driving them to resolution with the Product Management or Development teams. A successful candidate must have excellent written and oral English language communications skills. Candidate must be a self-starter, highly motivated and take great pride in their work. QUALIFICATIONS Excellent troubleshooting skills and methodical approach to troubleshooting Expert level experience with Poly Video products, and MTRoA products Ability to read and analyze network packet captures Skills in basic network administration Knowledge of advanced network configurations Knowledge of Teams transport protocols Experience in administering Microsoft products and technologies such as Azure AD, Intune, Teams, and product licensing Experience with Android and Linux based operating systems Knowledge of Zoom transport protocols Knowledge of USB protocols and troubleshooting Experience using and basic configuration of Active Directory A working knowledge of various testing tools used for Video, HDMI, Network capture, USB, etc Knowledge of HTTP, HTTPS, DNS, TCP, RTP Excellent technical writing skills to help author and maintain support documentation (administrator guides, field notes, etc.) Basic Teams administration skills a plus Knowledge of SIP RFCs a plus Knowledge of SIP Call flow a plus Experience and Education 6 years VOIP experience at a T3 level or higher w/ 4 year technical degree or 4 years experience w/ Masters degree 6 years Videoconferencing experience at a T3 level or higher w/ 4 year technical degree or 4 years experience w/ Masters degree Compensation The pay range for this role is $137,000.00 - $160,000.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Software Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
This job is with Capco, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Project Manager - Identity & Access Management (Entra ID) Location: Dallas, Texas (Hybrid) Practice Area: Technology & Engineering - Cyber Security Employment Type: Full-Time Permanent About the Team At Capco, we specialize in delivering technology and business consulting solutions to the world's leading financial institutions and energy organizations. Our Cyber Security practice partners with clients to design and implement secure, scalable identity and access management solutions that strengthen resilience, reduce risk, and support regulatory compliance. We're looking for an experienced Project Manager to lead enterprise Identity and Access Management (IAM) initiatives focused on Microsoft Entra ID. This role will drive the successful delivery of strategic identity transformation programs while working closely with business stakeholders, security teams, and technical delivery partners. What You'll Do Lead end-to-end delivery of Microsoft Entra ID implementation and enhancement projects, ensuring successful execution against scope, schedule, budget, and quality objectives. Manage enterprise IAM initiatives including Self-Service Password Reset (SSPR), Single Sign-On (SSO), Conditional Access, and identity lifecycle capabilities. Coordinate cross-functional teams across business, infrastructure, cybersecurity, application development, vendors, and client stakeholders. Develop and maintain project plans, RAID logs, governance reporting, executive status communications, and steering committee materials. Manage project risks, dependencies, change requests, and issue resolution throughout the project lifecycle. Oversee deployment planning, testing, cutover activities, and transition to operational support. Facilitate client workshops, project meetings, and executive presentations while providing delivery leadership and strategic guidance. Partner with cybersecurity and IAM teams to align project delivery with enterprise security strategies, Zero Trust principles, and regulatory requirements. Drive continuous improvement through process optimization, lessons learned, and adoption of leading practices for identity and access management. What We're Looking For Required Qualifications Bachelor's degree or equivalent professional experience. 5+ years of project management experience delivering enterprise technology or cybersecurity initiatives. Experience leading Microsoft Entra ID (formerly Azure Active Directory) implementation or modernization projects. Strong understanding of Identity and Access Management (IAM) concepts including: Single Sign-On (SSO) Self-Service Password Reset (SSPR) Multi-Factor Authentication (MFA) Conditional Access Identity Governance Proven experience managing cross-functional technical teams and executive stakeholders. Strong knowledge of project delivery methodologies including Agile, Scrum, Waterfall, or hybrid approaches. Excellent communication, stakeholder management, and presentation skills. Experience managing project governance, budgets, schedules, and vendor relationships. Preferred Qualifications Experience delivering IAM or cybersecurity projects within financial services, banking, capital markets, insurance, or energy organizations. Knowledge of Microsoft Azure, Microsoft 365, and hybrid cloud identity architectures. Familiarity with Zero Trust security principles and cybersecurity governance frameworks. Experience supporting enterprise cloud security initiatives. Professional certifications such as: Project Management Professional (PMP) Certified ScrumMaster (CSM) Certified Information Security Manager (CISM) Certified Information Systems Security Professional (CISSP) Microsoft Security, Identity, or Azure certifications Previous experience within a management consulting or professional services environment. Why Join Capco? At Capco, you'll work alongside some of the industry's brightest consultants delivering transformative technology solutions for leading financial institutions and energy companies. You'll benefit from: Delivering high-impact cybersecurity and digital transformation programs. Working in a collaborative, entrepreneurial consulting culture with flat hierarchies. Continuous professional development, technical training, and certification support. Opportunities to work on complex enterprise technology initiatives. A culture that values innovation, inclusion, and professional growth. Benefits We offer a comprehensive, people-first benefits package designed to support your wellbeing and career, including: Medical, Dental & Vision Insurance 401(k) with Company Match Paid Parental Leave Dependent Care Support Tuition Reimbursement Wellness Reimbursement Programs Employee Discount Platform Commuter Benefits Paid Time Off and Company Holidays Use of Artificial Intelligence in Talent Acquisition At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of the recruitment process. AI-enabled technologies help identify potential candidates, improve recruitment communications, assist with creating engaging job postings, and streamline interview scheduling. AI is used solely to support our recruitment teams. All hiring decisions are made by Capco Talent Acquisition professionals and hiring managers. Inclusion at Capco We're committed to creating an inclusive workplace where everyone can thrive. If you require accommodations during any stage of the recruitment process, please let us know-we're happy to support you. At Capco, we believe that being yourself is your greatest strength. Our culture celebrates individuality, collaboration, and diverse perspectives, enabling us to deliver exceptional outcomes for our clients and each other. We have been made aware of recruitment scams targeting job seekers. Please verify the identity of anyone contacting you regarding employment opportunities with Capco. Official recruitment communications will only come from authorized Capco Talent Acquisition representatives using verified company channels.
11/13/2026
Full time
This job is with Capco, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Project Manager - Identity & Access Management (Entra ID) Location: Dallas, Texas (Hybrid) Practice Area: Technology & Engineering - Cyber Security Employment Type: Full-Time Permanent About the Team At Capco, we specialize in delivering technology and business consulting solutions to the world's leading financial institutions and energy organizations. Our Cyber Security practice partners with clients to design and implement secure, scalable identity and access management solutions that strengthen resilience, reduce risk, and support regulatory compliance. We're looking for an experienced Project Manager to lead enterprise Identity and Access Management (IAM) initiatives focused on Microsoft Entra ID. This role will drive the successful delivery of strategic identity transformation programs while working closely with business stakeholders, security teams, and technical delivery partners. What You'll Do Lead end-to-end delivery of Microsoft Entra ID implementation and enhancement projects, ensuring successful execution against scope, schedule, budget, and quality objectives. Manage enterprise IAM initiatives including Self-Service Password Reset (SSPR), Single Sign-On (SSO), Conditional Access, and identity lifecycle capabilities. Coordinate cross-functional teams across business, infrastructure, cybersecurity, application development, vendors, and client stakeholders. Develop and maintain project plans, RAID logs, governance reporting, executive status communications, and steering committee materials. Manage project risks, dependencies, change requests, and issue resolution throughout the project lifecycle. Oversee deployment planning, testing, cutover activities, and transition to operational support. Facilitate client workshops, project meetings, and executive presentations while providing delivery leadership and strategic guidance. Partner with cybersecurity and IAM teams to align project delivery with enterprise security strategies, Zero Trust principles, and regulatory requirements. Drive continuous improvement through process optimization, lessons learned, and adoption of leading practices for identity and access management. What We're Looking For Required Qualifications Bachelor's degree or equivalent professional experience. 5+ years of project management experience delivering enterprise technology or cybersecurity initiatives. Experience leading Microsoft Entra ID (formerly Azure Active Directory) implementation or modernization projects. Strong understanding of Identity and Access Management (IAM) concepts including: Single Sign-On (SSO) Self-Service Password Reset (SSPR) Multi-Factor Authentication (MFA) Conditional Access Identity Governance Proven experience managing cross-functional technical teams and executive stakeholders. Strong knowledge of project delivery methodologies including Agile, Scrum, Waterfall, or hybrid approaches. Excellent communication, stakeholder management, and presentation skills. Experience managing project governance, budgets, schedules, and vendor relationships. Preferred Qualifications Experience delivering IAM or cybersecurity projects within financial services, banking, capital markets, insurance, or energy organizations. Knowledge of Microsoft Azure, Microsoft 365, and hybrid cloud identity architectures. Familiarity with Zero Trust security principles and cybersecurity governance frameworks. Experience supporting enterprise cloud security initiatives. Professional certifications such as: Project Management Professional (PMP) Certified ScrumMaster (CSM) Certified Information Security Manager (CISM) Certified Information Systems Security Professional (CISSP) Microsoft Security, Identity, or Azure certifications Previous experience within a management consulting or professional services environment. Why Join Capco? At Capco, you'll work alongside some of the industry's brightest consultants delivering transformative technology solutions for leading financial institutions and energy companies. You'll benefit from: Delivering high-impact cybersecurity and digital transformation programs. Working in a collaborative, entrepreneurial consulting culture with flat hierarchies. Continuous professional development, technical training, and certification support. Opportunities to work on complex enterprise technology initiatives. A culture that values innovation, inclusion, and professional growth. Benefits We offer a comprehensive, people-first benefits package designed to support your wellbeing and career, including: Medical, Dental & Vision Insurance 401(k) with Company Match Paid Parental Leave Dependent Care Support Tuition Reimbursement Wellness Reimbursement Programs Employee Discount Platform Commuter Benefits Paid Time Off and Company Holidays Use of Artificial Intelligence in Talent Acquisition At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of the recruitment process. AI-enabled technologies help identify potential candidates, improve recruitment communications, assist with creating engaging job postings, and streamline interview scheduling. AI is used solely to support our recruitment teams. All hiring decisions are made by Capco Talent Acquisition professionals and hiring managers. Inclusion at Capco We're committed to creating an inclusive workplace where everyone can thrive. If you require accommodations during any stage of the recruitment process, please let us know-we're happy to support you. At Capco, we believe that being yourself is your greatest strength. Our culture celebrates individuality, collaboration, and diverse perspectives, enabling us to deliver exceptional outcomes for our clients and each other. We have been made aware of recruitment scams targeting job seekers. Please verify the identity of anyone contacting you regarding employment opportunities with Capco. Official recruitment communications will only come from authorized Capco Talent Acquisition representatives using verified company channels.
WEIDENHAMMER SYSTEMS CORPORATION
Wyomissing, Pennsylvania
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/13/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Job Description Job Description Description Senior Systems Engineer iVenture: No Mediocre Experiences Here At iVenture, we are more than just an IT company; we are a team of problem solvers and critical thinkers who personalize service and aim to do it right the first time. For over two decades, iVenture has built a legacy of excellence in solving IT problems with a relentless commitment to service, impacting our clients every day with expertise, execution, and experience. The Impact You Will Create As a Senior Systems Engineer, you will be at the forefront of driving high-impact projects that shape the IT infrastructure for our growing client base. Your role is pivotal in designing, implementing, and supporting advanced solutions influencing both internal operations and our external clients' success directly. Key Responsibilities We are seeking a self-starter who can: Strategically implement and support Microsoft Windows server technologies and related applications. Configure and optimize network equipment like switches, firewalls, and routers. Lead system and network migration projects for networks ranging from 10 to 250 users, owning all aspects of data and application migrations. Organize and execute server, application and data migration projects, ranging from 2 days to 8 weeks in duration Tackle high-level projects with significant autonomy, scheduling, and problem-solving. Who You Are A dynamic IT professional with: A Bachelor's Degree in a related field or equivalent experience. 5+ years in supporting Windows desktop technologies and client/server applications in a Windows-based network environment including: Microsoft Windows Server, current/latest version of Exchange (or other enterprise mail systems) Active Directory, Group Policy Solid understanding of TCP/IP network fundamentals and related equipment (switches, routers, etc.) Virtualization experience required (VMWare/Hyper-V) All current Microsoft Desktop Operating Systems (7/8/10) Experience with VDI technologies required (XenApp/RDS or other virtual desktop infrastructure) Managing Microsoft Office 365 platform/Office Suite High level of knowledge on one or more specialized technologies, such as messaging, databases, Citrix, virtualization, etc. A drive for continuous learning and development A Day in the Life You will interact with team members and clients regularly on technology design and planning, project scopes, iVenture accepted practices, and issue resolution. Your time during a typical week will be spent on 70% server/network projects, 20% design, support escalations and root cause identification, 5% training, and 5% admin/meetings. The ability to manage your schedule effectively is crucial, offering you flexibility and autonomy. While you'll have the freedom to shape your workdays, availability and ownership are key, with flex days provided to balance extensive work periods. Given the need for on-site client visits, you require a valid driver's license and reliable transportation. Smoking is prohibited at all client sites and iVenture offices. Successful applicants will also undergo criminal, employment, credit, and motor vehicle background checks to ensure alignment with our high standards. Why This Role Matters Your work directly impacts the efficiency and security of IT systems that empower our clients. You will: Contribute to critical IT solutions that enhance client operations. Engage with team members and clients to ensure the delivery of high-standard IT services. Provide mentorship and expertise within our team, shaping the future of our culture and IT landscape. Benefits iVenture: A Place to Thrive Your Path Here Measured Impact: Your performance will be measured through billable hours, ticket SLA adherence, and successful completion of projects on time and within budget. Growth Opportunities: With dedicated career paths, you have great growth potential. Start in a junior role and work your way up or pivot into a principal consultant or solution sales engineer roles, shaping strategic IT roadmaps for our clients. In fact, iVenture had 59 internal promotions last year alone! Robust Benefits and Fair Compensation Comprehensive Insurance Plans: Enjoy a competitive benefits package that includes life insurance and long-term disability coverage. Retirement Savings: Benefit from a 401K plan with a 4% match to help secure your future. Health and Wellness: Stay active with a FitOn membership, offering free sessions at local gyms and studios. Paid Time Off: Start with 3 weeks of paid time off in your first year, increasing to 4 weeks in your second year. Family Support: Take advantage of paid maternity, paternity, and foster leave to support your family needs. Professional Development: Enhance your skills with paid certifications, training days, and access to our virtual lab. Salary: An attractive compensation package awaits the successful candidate. A Culture Like No Other Work/Life Balance: Experience the flexibility of working from home and maintaining a healthy work-life balance. Employee Recognition: Celebrate milestones with a $200 credit to spend in our iVenture Company Store on your anniversary and enjoy our quarterly team outings. Continuous Feedback: Engage in a culture of growth and improvement with our 360-degree feedback system-where your voice is heard and valued. iVenture is nationally certified as a "Great Place to Work" by our team because of our commitment to an employee-focused culture. Join iVenture Solutions, where your work impacts every day, driving resolutions and inspiring change for a better, more efficient, and secure future
11/13/2026
Full time
Job Description Job Description Description Senior Systems Engineer iVenture: No Mediocre Experiences Here At iVenture, we are more than just an IT company; we are a team of problem solvers and critical thinkers who personalize service and aim to do it right the first time. For over two decades, iVenture has built a legacy of excellence in solving IT problems with a relentless commitment to service, impacting our clients every day with expertise, execution, and experience. The Impact You Will Create As a Senior Systems Engineer, you will be at the forefront of driving high-impact projects that shape the IT infrastructure for our growing client base. Your role is pivotal in designing, implementing, and supporting advanced solutions influencing both internal operations and our external clients' success directly. Key Responsibilities We are seeking a self-starter who can: Strategically implement and support Microsoft Windows server technologies and related applications. Configure and optimize network equipment like switches, firewalls, and routers. Lead system and network migration projects for networks ranging from 10 to 250 users, owning all aspects of data and application migrations. Organize and execute server, application and data migration projects, ranging from 2 days to 8 weeks in duration Tackle high-level projects with significant autonomy, scheduling, and problem-solving. Who You Are A dynamic IT professional with: A Bachelor's Degree in a related field or equivalent experience. 5+ years in supporting Windows desktop technologies and client/server applications in a Windows-based network environment including: Microsoft Windows Server, current/latest version of Exchange (or other enterprise mail systems) Active Directory, Group Policy Solid understanding of TCP/IP network fundamentals and related equipment (switches, routers, etc.) Virtualization experience required (VMWare/Hyper-V) All current Microsoft Desktop Operating Systems (7/8/10) Experience with VDI technologies required (XenApp/RDS or other virtual desktop infrastructure) Managing Microsoft Office 365 platform/Office Suite High level of knowledge on one or more specialized technologies, such as messaging, databases, Citrix, virtualization, etc. A drive for continuous learning and development A Day in the Life You will interact with team members and clients regularly on technology design and planning, project scopes, iVenture accepted practices, and issue resolution. Your time during a typical week will be spent on 70% server/network projects, 20% design, support escalations and root cause identification, 5% training, and 5% admin/meetings. The ability to manage your schedule effectively is crucial, offering you flexibility and autonomy. While you'll have the freedom to shape your workdays, availability and ownership are key, with flex days provided to balance extensive work periods. Given the need for on-site client visits, you require a valid driver's license and reliable transportation. Smoking is prohibited at all client sites and iVenture offices. Successful applicants will also undergo criminal, employment, credit, and motor vehicle background checks to ensure alignment with our high standards. Why This Role Matters Your work directly impacts the efficiency and security of IT systems that empower our clients. You will: Contribute to critical IT solutions that enhance client operations. Engage with team members and clients to ensure the delivery of high-standard IT services. Provide mentorship and expertise within our team, shaping the future of our culture and IT landscape. Benefits iVenture: A Place to Thrive Your Path Here Measured Impact: Your performance will be measured through billable hours, ticket SLA adherence, and successful completion of projects on time and within budget. Growth Opportunities: With dedicated career paths, you have great growth potential. Start in a junior role and work your way up or pivot into a principal consultant or solution sales engineer roles, shaping strategic IT roadmaps for our clients. In fact, iVenture had 59 internal promotions last year alone! Robust Benefits and Fair Compensation Comprehensive Insurance Plans: Enjoy a competitive benefits package that includes life insurance and long-term disability coverage. Retirement Savings: Benefit from a 401K plan with a 4% match to help secure your future. Health and Wellness: Stay active with a FitOn membership, offering free sessions at local gyms and studios. Paid Time Off: Start with 3 weeks of paid time off in your first year, increasing to 4 weeks in your second year. Family Support: Take advantage of paid maternity, paternity, and foster leave to support your family needs. Professional Development: Enhance your skills with paid certifications, training days, and access to our virtual lab. Salary: An attractive compensation package awaits the successful candidate. A Culture Like No Other Work/Life Balance: Experience the flexibility of working from home and maintaining a healthy work-life balance. Employee Recognition: Celebrate milestones with a $200 credit to spend in our iVenture Company Store on your anniversary and enjoy our quarterly team outings. Continuous Feedback: Engage in a culture of growth and improvement with our 360-degree feedback system-where your voice is heard and valued. iVenture is nationally certified as a "Great Place to Work" by our team because of our commitment to an employee-focused culture. Join iVenture Solutions, where your work impacts every day, driving resolutions and inspiring change for a better, more efficient, and secure future
POSITION SUMMARY: The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services. Evaluate emerging technologies and determine their applicability to terminal operations. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services. Participate in operational change management to minimize disruption to terminal activities. Provide technical leadership and governance for the terminal's Cisco environment. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure. Assist cyber team with regular security audits and vulnerability assessments. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors. Foster a culture of accountability, technical excellence, continuous improvement, and customer service. With other IT management, contribute to the development and implementation of the IT strategy for the terminal. Perform other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation. Ability to remain calm and professional during confrontational situations. Effective public speaking and presentation skills. Be able to present and defend a point of view. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups. Ability to relate information from a multitude of sources. Capability to turn theoretical information into practical applications. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions. Experience with vulnerability scanning solutions. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). Stay informed about emerging technologies and trends and make recommendations for future IT investments. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations. Five (5+) years of leadership experience managing technical teams or critical infrastructure services. Advanced experience with Cisco networking technologies. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred. Experience in a marine container terminal or similar industrial environment is preferred Experience working in a unionized environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays. The ability to walk and stand for extended periods of time. The ability to use a computer and keyboard. The ability to sit and work at a desk and/or computer for extended periods of time. The ability to lift 30-50 pounds with or without assistance. The ability to drive a company owned pickup truck. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices. TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI65aebe2bcb05-7712
11/12/2026
Full time
POSITION SUMMARY: The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services. Evaluate emerging technologies and determine their applicability to terminal operations. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services. Participate in operational change management to minimize disruption to terminal activities. Provide technical leadership and governance for the terminal's Cisco environment. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure. Assist cyber team with regular security audits and vulnerability assessments. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors. Foster a culture of accountability, technical excellence, continuous improvement, and customer service. With other IT management, contribute to the development and implementation of the IT strategy for the terminal. Perform other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation. Ability to remain calm and professional during confrontational situations. Effective public speaking and presentation skills. Be able to present and defend a point of view. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups. Ability to relate information from a multitude of sources. Capability to turn theoretical information into practical applications. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions. Experience with vulnerability scanning solutions. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). Stay informed about emerging technologies and trends and make recommendations for future IT investments. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations. Five (5+) years of leadership experience managing technical teams or critical infrastructure services. Advanced experience with Cisco networking technologies. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred. Experience in a marine container terminal or similar industrial environment is preferred Experience working in a unionized environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays. The ability to walk and stand for extended periods of time. The ability to use a computer and keyboard. The ability to sit and work at a desk and/or computer for extended periods of time. The ability to lift 30-50 pounds with or without assistance. The ability to drive a company owned pickup truck. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices. TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI65aebe2bcb05-7712
POSITION SUMMARY: The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services. Evaluate emerging technologies and determine their applicability to terminal operations. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services. Participate in operational change management to minimize disruption to terminal activities. Provide technical leadership and governance for the terminal's Cisco environment. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure. Assist cyber team with regular security audits and vulnerability assessments. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors. Foster a culture of accountability, technical excellence, continuous improvement, and customer service. With other IT management, contribute to the development and implementation of the IT strategy for the terminal. Perform other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation. Ability to remain calm and professional during confrontational situations. Effective public speaking and presentation skills. Be able to present and defend a point of view. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups. Ability to relate information from a multitude of sources. Capability to turn theoretical information into practical applications. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions. Experience with vulnerability scanning solutions. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). Stay informed about emerging technologies and trends and make recommendations for future IT investments. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations. Five (5+) years of leadership experience managing technical teams or critical infrastructure services. Advanced experience with Cisco networking technologies. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred. Experience in a marine container terminal or similar industrial environment is preferred Experience working in a unionized environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays. The ability to walk and stand for extended periods of time. The ability to use a computer and keyboard. The ability to sit and work at a desk and/or computer for extended periods of time. The ability to lift 30-50 pounds with or without assistance. The ability to drive a company owned pickup truck. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices. TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI62cec5-
11/12/2026
Full time
POSITION SUMMARY: The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services. Evaluate emerging technologies and determine their applicability to terminal operations. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services. Participate in operational change management to minimize disruption to terminal activities. Provide technical leadership and governance for the terminal's Cisco environment. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure. Assist cyber team with regular security audits and vulnerability assessments. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors. Foster a culture of accountability, technical excellence, continuous improvement, and customer service. With other IT management, contribute to the development and implementation of the IT strategy for the terminal. Perform other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation. Ability to remain calm and professional during confrontational situations. Effective public speaking and presentation skills. Be able to present and defend a point of view. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups. Ability to relate information from a multitude of sources. Capability to turn theoretical information into practical applications. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions. Experience with vulnerability scanning solutions. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). Stay informed about emerging technologies and trends and make recommendations for future IT investments. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations. Five (5+) years of leadership experience managing technical teams or critical infrastructure services. Advanced experience with Cisco networking technologies. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred. Experience in a marine container terminal or similar industrial environment is preferred Experience working in a unionized environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays. The ability to walk and stand for extended periods of time. The ability to use a computer and keyboard. The ability to sit and work at a desk and/or computer for extended periods of time. The ability to lift 30-50 pounds with or without assistance. The ability to drive a company owned pickup truck. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices. TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI62cec5-
Job Description Job Description Systems Engineer - Active Directory Support, design, install, customize, and maintain servers and all associated components. Provide general administration of systems. This includes user access administration, system services, configurations, and the development of tools to manage the environment. Assists with the development of prototypes/proofs of concepts to validate key project assumptions prior to making significant investments. Provide break/fix support of associated software and operating system. Communicating with team, customers, and sponsors effectively. Able to establish credibility by appealing to reason and using research, data and facts. Maintain system performance by pro-active monitoring and trending the utilization of system resources. Maintain system reliability and availability by managing system updates and patches. Design, install and implement systems to provide efficient, cost-effective solutions for the business' computing needs. Research industry trends and directions within the industry, to assist with developing long-term IT infrastructure strategies. Assists with the identification of system requirements. Devises or modifies procedures to solve problems considering computer equipment capacity and limitations, operating time, form of desired results, and integration of components. Use appropriate change control procedures for implementing software enhancements. Oversees systems testing, leads integration testing, and assists in user testing. Coordinates the maintenance of assigned applications. Monitors system and application performance metrics. May provide input to solutions and/or recommendations for improvements. Remain abreast of current technologies and best practices that may be applicable to the company. Establishes relationships with the users and the IT organization to provide technical solutions to meet user needs through the analysis of business workflows and an understanding of business needs. Assists in the performance of Merger and Acquisitions Assists in Domain mergers and divestures. Essential Skills/Experience: Active Directory - Microsoft centric environment Basic computer skills: Operating Systems, Microsoft Office Provide support for Active Directory and related technologies: Active Directory Domain Services (ADDS) Sites and Services Configuration Azure Entra ID AD Connect DNS DHCP Microsoft Certificate Authority (MSCA) KMS and RDP licensing PowerShell scripting TCP/IP Subnetting Working Conditions: Professional office environment, expected to be hybrid or fully remote. 24-hour on-call support will require occasional night and weekend work. Willingness to work overtime hours as necessary, especially during critical issue resolution and to achieve project milestones. Will be required to carry cell phones and be accessible after hours as needed. Minimum Requirements: Five (5) years business experience using and supporting active directory, computing, and network technology in an enterprise environment. Preferred Qualifications: Bachelor's degree in business, Computer Science, or related discipline from an accredited four-year college/university Additional Knowledge, Skills, and Abilities: Expresses technical and business concepts, ideas, feelings, opinions, and conclusions so that others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas. Consistently displays awareness and sensitivity to the needs of internal and/or external clients. Proactively ensures these needs are met or exceeded. Makes decision by quickly assessing the scope of an issue and providing options leading to its closure. Determines appropriate options based on the situation. Proactively identifies present and future obstacles, issues, and opportunities. Take actions to address such obstacles. Develop plans prior to acting and executes accordingly. Sets and renegotiates priorities to achieve goals. Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner. Fosters an environment where individuals collaborate in pursuit of a common mission and mutual goals. Identifies risks and obstacles to plans. Defines scarcity and conflicts of resource needs, and potential constraints. Investigates risks within various project elements, assesses impact, and develops contingencyplans to address major risks. Knowledge of the systems architecture used consistently within or across the organization or enterprise. In depth experience with architecture, installation and support of Active Directory and domain migrations and consolidations Server hardware support experience PowerShell scripting experience Cloud services experience: AWS, Azure Virtualization experience: VMware Leads the identification of system requirements. Devises or modifies procedures to solve problems considering computer equipment capacity and limitations, operating time, form of desired results, and integration of components
11/12/2026
Full time
Job Description Job Description Systems Engineer - Active Directory Support, design, install, customize, and maintain servers and all associated components. Provide general administration of systems. This includes user access administration, system services, configurations, and the development of tools to manage the environment. Assists with the development of prototypes/proofs of concepts to validate key project assumptions prior to making significant investments. Provide break/fix support of associated software and operating system. Communicating with team, customers, and sponsors effectively. Able to establish credibility by appealing to reason and using research, data and facts. Maintain system performance by pro-active monitoring and trending the utilization of system resources. Maintain system reliability and availability by managing system updates and patches. Design, install and implement systems to provide efficient, cost-effective solutions for the business' computing needs. Research industry trends and directions within the industry, to assist with developing long-term IT infrastructure strategies. Assists with the identification of system requirements. Devises or modifies procedures to solve problems considering computer equipment capacity and limitations, operating time, form of desired results, and integration of components. Use appropriate change control procedures for implementing software enhancements. Oversees systems testing, leads integration testing, and assists in user testing. Coordinates the maintenance of assigned applications. Monitors system and application performance metrics. May provide input to solutions and/or recommendations for improvements. Remain abreast of current technologies and best practices that may be applicable to the company. Establishes relationships with the users and the IT organization to provide technical solutions to meet user needs through the analysis of business workflows and an understanding of business needs. Assists in the performance of Merger and Acquisitions Assists in Domain mergers and divestures. Essential Skills/Experience: Active Directory - Microsoft centric environment Basic computer skills: Operating Systems, Microsoft Office Provide support for Active Directory and related technologies: Active Directory Domain Services (ADDS) Sites and Services Configuration Azure Entra ID AD Connect DNS DHCP Microsoft Certificate Authority (MSCA) KMS and RDP licensing PowerShell scripting TCP/IP Subnetting Working Conditions: Professional office environment, expected to be hybrid or fully remote. 24-hour on-call support will require occasional night and weekend work. Willingness to work overtime hours as necessary, especially during critical issue resolution and to achieve project milestones. Will be required to carry cell phones and be accessible after hours as needed. Minimum Requirements: Five (5) years business experience using and supporting active directory, computing, and network technology in an enterprise environment. Preferred Qualifications: Bachelor's degree in business, Computer Science, or related discipline from an accredited four-year college/university Additional Knowledge, Skills, and Abilities: Expresses technical and business concepts, ideas, feelings, opinions, and conclusions so that others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas. Consistently displays awareness and sensitivity to the needs of internal and/or external clients. Proactively ensures these needs are met or exceeded. Makes decision by quickly assessing the scope of an issue and providing options leading to its closure. Determines appropriate options based on the situation. Proactively identifies present and future obstacles, issues, and opportunities. Take actions to address such obstacles. Develop plans prior to acting and executes accordingly. Sets and renegotiates priorities to achieve goals. Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner. Fosters an environment where individuals collaborate in pursuit of a common mission and mutual goals. Identifies risks and obstacles to plans. Defines scarcity and conflicts of resource needs, and potential constraints. Investigates risks within various project elements, assesses impact, and develops contingencyplans to address major risks. Knowledge of the systems architecture used consistently within or across the organization or enterprise. In depth experience with architecture, installation and support of Active Directory and domain migrations and consolidations Server hardware support experience PowerShell scripting experience Cloud services experience: AWS, Azure Virtualization experience: VMware Leads the identification of system requirements. Devises or modifies procedures to solve problems considering computer equipment capacity and limitations, operating time, form of desired results, and integration of components
Job Description Job Description Job Title: Enterprise Endpoint Engineer (Intune Experience) Location: Indianapolis, IN Type: Contract Compensation: $52.85 - $60.00 Work Model: Onsite Hours: 40.0 Security Clearance: Ability to obtain public trust clearance Overview This is a hands-on endpoint engineering role focused on managing and securing enterprise Windows devices through Microsoft Intune and Microsoft Entra ID (Azure AD) . The engineer will be responsible for device deployment, endpoint security, compliance management, automation, and troubleshooting in a highly regulated environment. Responsibilities Troubleshoot and resolve issues within Microsoft Intune-managed environments, including device configuration, policy application, compliance failures, and software deployment Build, image, configure, deploy, and maintain Windows workstations and peripherals using gold images and templates Administer Active Directory sourced user and computer objects and provide continuous compliance oversight using Group Policy control Procure, track, and keep software products and licenses up to date Design, implement, and maintain Microsoft Intune endpoint management solutions, including Autopilot zero-touch provisioning Build automation using PowerShell and Microsoft Graph where appropriate Identify, prioritize, and remediate endpoint vulnerabilities using enterprise management and security tools Navigate and resolve security and compliance challenges, including endpoint hardening, policy enforcement, and audit readiness Communicate effectively with technical and non-technical staff while maintaining high customer service standards Troubleshoot Windows operating systems, peripherals, printers, conferencing equipment, and endpoint hardware Diagnose and address network connectivity issues (e.g., access restrictions, firewall rules, DNS, VPN, IP/Port/URL filtering) Contribute across endpoint engineering, user support, compliance, and operational initiatives Continuously improve endpoint management processes through automation, standardization, and operational excellence Requirements Bachelor's degree in information systems or relevant field and 5+ years of practical experience in the field Ability to obtain public trust clearance Ability to self-manage work tasks using M365 based tools Proven ability to independently resolve issues, improve operations, and operate with a growth mindset Hands-on experience managing enterprise desktops within a Microsoft Intune managed environment Troubleshooting and administering Windows operating systems in an enterprise environment, including peripheral device management, asset management, and VOIP operations Understanding of regulatory controls, baselines, and security policies within an Azure Entra and Intune environment (e.g., CIS benchmarks, STIG) Located near Indianapolis, IN and capable of being on-site daily in support of the mission System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
11/12/2026
Full time
Job Description Job Description Job Title: Enterprise Endpoint Engineer (Intune Experience) Location: Indianapolis, IN Type: Contract Compensation: $52.85 - $60.00 Work Model: Onsite Hours: 40.0 Security Clearance: Ability to obtain public trust clearance Overview This is a hands-on endpoint engineering role focused on managing and securing enterprise Windows devices through Microsoft Intune and Microsoft Entra ID (Azure AD) . The engineer will be responsible for device deployment, endpoint security, compliance management, automation, and troubleshooting in a highly regulated environment. Responsibilities Troubleshoot and resolve issues within Microsoft Intune-managed environments, including device configuration, policy application, compliance failures, and software deployment Build, image, configure, deploy, and maintain Windows workstations and peripherals using gold images and templates Administer Active Directory sourced user and computer objects and provide continuous compliance oversight using Group Policy control Procure, track, and keep software products and licenses up to date Design, implement, and maintain Microsoft Intune endpoint management solutions, including Autopilot zero-touch provisioning Build automation using PowerShell and Microsoft Graph where appropriate Identify, prioritize, and remediate endpoint vulnerabilities using enterprise management and security tools Navigate and resolve security and compliance challenges, including endpoint hardening, policy enforcement, and audit readiness Communicate effectively with technical and non-technical staff while maintaining high customer service standards Troubleshoot Windows operating systems, peripherals, printers, conferencing equipment, and endpoint hardware Diagnose and address network connectivity issues (e.g., access restrictions, firewall rules, DNS, VPN, IP/Port/URL filtering) Contribute across endpoint engineering, user support, compliance, and operational initiatives Continuously improve endpoint management processes through automation, standardization, and operational excellence Requirements Bachelor's degree in information systems or relevant field and 5+ years of practical experience in the field Ability to obtain public trust clearance Ability to self-manage work tasks using M365 based tools Proven ability to independently resolve issues, improve operations, and operate with a growth mindset Hands-on experience managing enterprise desktops within a Microsoft Intune managed environment Troubleshooting and administering Windows operating systems in an enterprise environment, including peripheral device management, asset management, and VOIP operations Understanding of regulatory controls, baselines, and security policies within an Azure Entra and Intune environment (e.g., CIS benchmarks, STIG) Located near Indianapolis, IN and capable of being on-site daily in support of the mission System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/10/2026
Full time
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/09/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Description: CarShield is seeking an experienced Network Engineer to join its growing Infrastructure team. In this role, you will design, implement, monitor, and manage the organization's local and wide area networks, helping maintain secure, reliable connectivity and maximum availability for users across the business. In this role, you will: Design and implement new network solutions and improve the efficiency, security, and reliability of existing networks. Install, configure, and support network infrastructure, including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP. Configure firewalls, routing, and switching to maximize network performance and security. Administer web application firewalls and manage SSL/TLS certificates, including issuance, installation, and renewal. Monitor network performance, investigate faults, and identify opportunities to improve availability and efficiency. Troubleshoot LAN/WAN, VPN, routing, switching, and firewall issues from end to end and implement durable resolutions. Maintain network equipment by applying current, approved firmware releases. Document network configurations, incidents, troubleshooting activities, and resolutions within the IT service management environment. Communicate network status, risks, and relevant updates to key stakeholders. Perform other duties as assigned. Compensation and Benefits Salary commensurate with experience. Group insurance, including medical, dental, vision, and life coverage. 401(k) with employer match. Discounted CarShield policies. Discounted tuition at Lindenwood University. Professional development opportunities. On-site basketball and other recreation. On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters. Requirements: Ability to work fully on-site at CarShield's St. Peters, Missouri, office five days per week. Bachelor's degree in Information Systems or a related field, or equivalent practical experience. At least four years of networking experience and two years of cloud engineering experience. Strong understanding of switches, routers, firewalls, and VPN appliances, including technologies such as Cisco ASA/Firepower, Nexus, Catalyst, and Check Point. Strong working knowledge of TCP/IP, subnetting, IPsec, network segmentation, VRFs, switching, VLANs, routing, and load balancers. Strong understanding of identity management, federated identity systems such as Microsoft ADFS, multifactor authentication, and Active Directory integration with cloud applications and Azure AD. Current knowledge of DevOps practices, containerization, security, and observability. Scripting experience supporting automation and infrastructure-as-code deployments using Terraform, Azure Resource Manager, Azure PowerShell, and Azure CLI. Knowledge of SNMP monitoring and device management, including SNMP v2c and v3, community strings, traps and polling, and MIBs/OIDs. Experience working in an IT service management environment with strong technical documentation practices. Demonstrated ability to troubleshoot complex operational issues efficiently and drive them to resolution. Ability to work independently, exercise sound judgment, and collaborate effectively with direction when needed. Strong written, verbal, and presentation skills, including the ability to explain complex technical concepts to varied audiences. PI8cbf0a40c3ff-4343
11/07/2026
Full time
Description: CarShield is seeking an experienced Network Engineer to join its growing Infrastructure team. In this role, you will design, implement, monitor, and manage the organization's local and wide area networks, helping maintain secure, reliable connectivity and maximum availability for users across the business. In this role, you will: Design and implement new network solutions and improve the efficiency, security, and reliability of existing networks. Install, configure, and support network infrastructure, including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP. Configure firewalls, routing, and switching to maximize network performance and security. Administer web application firewalls and manage SSL/TLS certificates, including issuance, installation, and renewal. Monitor network performance, investigate faults, and identify opportunities to improve availability and efficiency. Troubleshoot LAN/WAN, VPN, routing, switching, and firewall issues from end to end and implement durable resolutions. Maintain network equipment by applying current, approved firmware releases. Document network configurations, incidents, troubleshooting activities, and resolutions within the IT service management environment. Communicate network status, risks, and relevant updates to key stakeholders. Perform other duties as assigned. Compensation and Benefits Salary commensurate with experience. Group insurance, including medical, dental, vision, and life coverage. 401(k) with employer match. Discounted CarShield policies. Discounted tuition at Lindenwood University. Professional development opportunities. On-site basketball and other recreation. On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters. Requirements: Ability to work fully on-site at CarShield's St. Peters, Missouri, office five days per week. Bachelor's degree in Information Systems or a related field, or equivalent practical experience. At least four years of networking experience and two years of cloud engineering experience. Strong understanding of switches, routers, firewalls, and VPN appliances, including technologies such as Cisco ASA/Firepower, Nexus, Catalyst, and Check Point. Strong working knowledge of TCP/IP, subnetting, IPsec, network segmentation, VRFs, switching, VLANs, routing, and load balancers. Strong understanding of identity management, federated identity systems such as Microsoft ADFS, multifactor authentication, and Active Directory integration with cloud applications and Azure AD. Current knowledge of DevOps practices, containerization, security, and observability. Scripting experience supporting automation and infrastructure-as-code deployments using Terraform, Azure Resource Manager, Azure PowerShell, and Azure CLI. Knowledge of SNMP monitoring and device management, including SNMP v2c and v3, community strings, traps and polling, and MIBs/OIDs. Experience working in an IT service management environment with strong technical documentation practices. Demonstrated ability to troubleshoot complex operational issues efficiently and drive them to resolution. Ability to work independently, exercise sound judgment, and collaborate effectively with direction when needed. Strong written, verbal, and presentation skills, including the ability to explain complex technical concepts to varied audiences. PI8cbf0a40c3ff-4343
Job Description Job Description Service Platform Technicians assist in maintaining, deploying, and improving the centralized platforms, tools, and automation that enable Machado Consulting's service delivery. This role is ideal for IT professionals who have gained foundational experience supporting systems and users and are interested in developing deeper skills in automation, scripting, platform management, and operational engineering. While this position is more proactive than reactive, Service Platform Technicians may occasionally assist with troubleshooting platform issues, resolving automation failures, and supporting the ongoing health of centralized systems. Service Platform Technicians help maintain automation, standardized configurations, and shared systems used across client environments and internal teams. They work closely with other departments to reduce manual effort, improve consistency, and support initiatives that enhance operational efficiency. Responsibilities include assisting with automation projects, deploying tools and configurations, documenting processes, maintaining existing platforms, and identifying opportunities for improvement. This role provides exposure to technologies spanning Microsoft 365, Azure, endpoint management, identity systems, security tooling, monitoring platforms, and service automation solutions. While Service Platform Technicians do not routinely respond to support tickets, their work directly impacts the efficiency, quality, and scalability of client-facing services. At Machado Consulting, Information Security is embedded in everything we do. Service Platform Technicians are expected to follow secure-by-default principles, support compliance initiatives, and ensure that the systems and automation they work on meet security and governance requirements. Training and mentorship will be provided to help technicians develop a strong security mindset. Service Platform Technicians will collaborate with internal teams and occasionally assist with security-related initiatives, audits, assessments, documentation efforts, and process improvements involving centralized systems and automation. Career Growth Opportunity The Service Platform Technician role is designed to prepare team members for future advancement into Service Platform Engineering and other specialized technical roles. Successful technicians will gain hands-on experience with automation, scripting, Microsoft 365, Azure, security tooling, and platform management while working alongside senior engineers on real-world projects. What We're Looking For Required Skills Self-motivated with a strong desire to learn and grow professionally Team-oriented and comfortable collaborating with others Strong analytical and problem-solving abilities Curious mindset with an interest in automation, efficiency, and technology Strong written and verbal communication skills Organized with excellent attention to detail Ability to follow documented processes while identifying opportunities for improvement Comfortable learning new technologies and adapting to change Ability to manage multiple tasks and priorities effectively Willingness to accept coaching, feedback, and mentorship Preferred Experience 1-3 years of IT experience in technical support, systems administration, MSP operations, or a related role Candidates with less professional experience may be considered if they have completed a technical program, vocational training, degree program, home lab projects, internships, or can demonstrate equivalent hands-on experience Familiarity with Microsoft 365 environments Basic understanding of Azure and identity management concepts such as Active Directory or Entra ID Exposure to endpoint management tools, RMM platforms, or device administration is a plus Basic scripting experience (PowerShell preferred) or a demonstrated interest in learning automation Experience documenting technical procedures or troubleshooting issues Familiarity with MSP environments is helpful but not required Industry certifications are welcomed but not required What Success Looks Like A successful Service Platform Technician is someone who: Loves solving problems and figuring out how systems work Wants to automate repetitive tasks and improve processes Takes initiative when opportunities for improvement are identified Learns quickly and applies feedback effectively Documents their work thoroughly Demonstrates reliability, ownership, and follow-through Has a genuine interest in developing into a Service Platform Engineer over time Service Platform Technicians may be required to work onsite from time to time. A valid driver's license and reliable transportation are required. Company Description Machado is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that is a financially strong and fast-growing Managed IT Services Provider, MSP, firm headquartered in Worcester, MA with a satellite office in Providence, RI and clients throughout the United States. We're really moving and shaking! Want to learn a little more about us and all of the cool stuff we're doing? Check out who we are and what we're up to below: Company Description Machado is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that is a financially strong and fast-growing Managed IT Services Provider, MSP, firm headquartered in Worcester, MA with a satellite office in Providence, RI and clients throughout the United States. We're really moving and shaking! Want to learn a little more about us and all of the cool stuff we're doing? Check out who we are and what we're up to below:
11/06/2026
Full time
Job Description Job Description Service Platform Technicians assist in maintaining, deploying, and improving the centralized platforms, tools, and automation that enable Machado Consulting's service delivery. This role is ideal for IT professionals who have gained foundational experience supporting systems and users and are interested in developing deeper skills in automation, scripting, platform management, and operational engineering. While this position is more proactive than reactive, Service Platform Technicians may occasionally assist with troubleshooting platform issues, resolving automation failures, and supporting the ongoing health of centralized systems. Service Platform Technicians help maintain automation, standardized configurations, and shared systems used across client environments and internal teams. They work closely with other departments to reduce manual effort, improve consistency, and support initiatives that enhance operational efficiency. Responsibilities include assisting with automation projects, deploying tools and configurations, documenting processes, maintaining existing platforms, and identifying opportunities for improvement. This role provides exposure to technologies spanning Microsoft 365, Azure, endpoint management, identity systems, security tooling, monitoring platforms, and service automation solutions. While Service Platform Technicians do not routinely respond to support tickets, their work directly impacts the efficiency, quality, and scalability of client-facing services. At Machado Consulting, Information Security is embedded in everything we do. Service Platform Technicians are expected to follow secure-by-default principles, support compliance initiatives, and ensure that the systems and automation they work on meet security and governance requirements. Training and mentorship will be provided to help technicians develop a strong security mindset. Service Platform Technicians will collaborate with internal teams and occasionally assist with security-related initiatives, audits, assessments, documentation efforts, and process improvements involving centralized systems and automation. Career Growth Opportunity The Service Platform Technician role is designed to prepare team members for future advancement into Service Platform Engineering and other specialized technical roles. Successful technicians will gain hands-on experience with automation, scripting, Microsoft 365, Azure, security tooling, and platform management while working alongside senior engineers on real-world projects. What We're Looking For Required Skills Self-motivated with a strong desire to learn and grow professionally Team-oriented and comfortable collaborating with others Strong analytical and problem-solving abilities Curious mindset with an interest in automation, efficiency, and technology Strong written and verbal communication skills Organized with excellent attention to detail Ability to follow documented processes while identifying opportunities for improvement Comfortable learning new technologies and adapting to change Ability to manage multiple tasks and priorities effectively Willingness to accept coaching, feedback, and mentorship Preferred Experience 1-3 years of IT experience in technical support, systems administration, MSP operations, or a related role Candidates with less professional experience may be considered if they have completed a technical program, vocational training, degree program, home lab projects, internships, or can demonstrate equivalent hands-on experience Familiarity with Microsoft 365 environments Basic understanding of Azure and identity management concepts such as Active Directory or Entra ID Exposure to endpoint management tools, RMM platforms, or device administration is a plus Basic scripting experience (PowerShell preferred) or a demonstrated interest in learning automation Experience documenting technical procedures or troubleshooting issues Familiarity with MSP environments is helpful but not required Industry certifications are welcomed but not required What Success Looks Like A successful Service Platform Technician is someone who: Loves solving problems and figuring out how systems work Wants to automate repetitive tasks and improve processes Takes initiative when opportunities for improvement are identified Learns quickly and applies feedback effectively Documents their work thoroughly Demonstrates reliability, ownership, and follow-through Has a genuine interest in developing into a Service Platform Engineer over time Service Platform Technicians may be required to work onsite from time to time. A valid driver's license and reliable transportation are required. Company Description Machado is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that is a financially strong and fast-growing Managed IT Services Provider, MSP, firm headquartered in Worcester, MA with a satellite office in Providence, RI and clients throughout the United States. We're really moving and shaking! Want to learn a little more about us and all of the cool stuff we're doing? Check out who we are and what we're up to below: Company Description Machado is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that is a financially strong and fast-growing Managed IT Services Provider, MSP, firm headquartered in Worcester, MA with a satellite office in Providence, RI and clients throughout the United States. We're really moving and shaking! Want to learn a little more about us and all of the cool stuff we're doing? Check out who we are and what we're up to below:
Lead global and regional operations for Identity and Access Management services, including Active Directory and Entra ID. Drive reliable, secure service delivery through incident and change management, service-level oversight, vendor coordination, crisis response, automation, and continuous improvement. Responsibilities Lead end-to-end operational service delivery for IAM services, ensuring reliability, security, quality, and compliance. Manage ITIL incident, problem, change, and service transition processes, including escalations for major issues. Monitor service levels, KPIs, operational health, and improvement plans. Drive standardization, automation, simplification, and continuous service improvement. Coordinate crisis response for high-impact outages and lead post-incident learning. Oversee IAM documentation, vendor support, operational readiness, and partnership with engineering and security teams. Required Skills Identity and Access Management operations Active Directory administration Microsoft Entra ID operations ITIL incident management ITIL problem management ITIL change management Service-level and KPI management Crisis and major incident management Service transition and operational readiness IAM automation and continuous improvement
11/01/2026
Full time
Lead global and regional operations for Identity and Access Management services, including Active Directory and Entra ID. Drive reliable, secure service delivery through incident and change management, service-level oversight, vendor coordination, crisis response, automation, and continuous improvement. Responsibilities Lead end-to-end operational service delivery for IAM services, ensuring reliability, security, quality, and compliance. Manage ITIL incident, problem, change, and service transition processes, including escalations for major issues. Monitor service levels, KPIs, operational health, and improvement plans. Drive standardization, automation, simplification, and continuous service improvement. Coordinate crisis response for high-impact outages and lead post-incident learning. Oversee IAM documentation, vendor support, operational readiness, and partnership with engineering and security teams. Required Skills Identity and Access Management operations Active Directory administration Microsoft Entra ID operations ITIL incident management ITIL problem management ITIL change management Service-level and KPI management Crisis and major incident management Service transition and operational readiness IAM automation and continuous improvement
Job Description Job Description In Person Only interview. This job is Hybrid Mechanicsville, VA 23116. Our direct client has an opening for an Senior Network Security Engineer (807471) This position is up to 12 months, with the option of extension, 9120 Lockwood Boulevard Mechanicsville, VA 23116. Please send rates and a resume. Corp to Corp or w2 allowed. Enterprise Networking (Required 8 Years) Enterprise Security (Required 5 Years) Azure Networking (Required 3 Years) WAF/NGFW (Required 3 Years) Supporting environments with 300+ Network Devices (Desired 3 Years) Candidate must have experience in the following areas: Incident response, Security investigations, Log analysis, Threat intelligence, Security monitor (Required) Candidate must have experience with the SIEM products (e.g. Splunk, Microsoft Sentinel) (Required) Candidate must have experience in vulnerability management and remediation tracking as well as vulnerability scanning tools (e.g. Nessus, Tenable, Def Required. Candidate must have experience in the following areas: Active Directory, MFA, Conditional Access, Certificates Required. Candidate must have experience with; SEC530, CIS Benchmarks, NIST CSF, NIST 800-53, Zero Trust principles (Required) Candidate must have experience with the following: Cisco ISE, NAC, 802.1X, RADIUS, TACACS Required. Candidate must have experience with the following products: Palo Alto, F5 Distributed Cloud, Azure WAF, Cisco VPN, Global Protect, F5 BIG-IP (Required) Candidate must have experience working in highly regulated environments and leading technical troubleshooting during outages. (Required) Candidate must have ability to communicate technical issues to technical and executive audiences and an ability to mentor junior engineers. (Required) Candidate should have achieved or ability to achieve the following certifications: Azure Security Engineer (AZ-500), Azure Network Engineer (AZ-700).(Required)
10/07/2026
Full time
Job Description Job Description In Person Only interview. This job is Hybrid Mechanicsville, VA 23116. Our direct client has an opening for an Senior Network Security Engineer (807471) This position is up to 12 months, with the option of extension, 9120 Lockwood Boulevard Mechanicsville, VA 23116. Please send rates and a resume. Corp to Corp or w2 allowed. Enterprise Networking (Required 8 Years) Enterprise Security (Required 5 Years) Azure Networking (Required 3 Years) WAF/NGFW (Required 3 Years) Supporting environments with 300+ Network Devices (Desired 3 Years) Candidate must have experience in the following areas: Incident response, Security investigations, Log analysis, Threat intelligence, Security monitor (Required) Candidate must have experience with the SIEM products (e.g. Splunk, Microsoft Sentinel) (Required) Candidate must have experience in vulnerability management and remediation tracking as well as vulnerability scanning tools (e.g. Nessus, Tenable, Def Required. Candidate must have experience in the following areas: Active Directory, MFA, Conditional Access, Certificates Required. Candidate must have experience with; SEC530, CIS Benchmarks, NIST CSF, NIST 800-53, Zero Trust principles (Required) Candidate must have experience with the following: Cisco ISE, NAC, 802.1X, RADIUS, TACACS Required. Candidate must have experience with the following products: Palo Alto, F5 Distributed Cloud, Azure WAF, Cisco VPN, Global Protect, F5 BIG-IP (Required) Candidate must have experience working in highly regulated environments and leading technical troubleshooting during outages. (Required) Candidate must have ability to communicate technical issues to technical and executive audiences and an ability to mentor junior engineers. (Required) Candidate should have achieved or ability to achieve the following certifications: Azure Security Engineer (AZ-500), Azure Network Engineer (AZ-700).(Required)
