This job is with JTI, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now! Learn more: Role: Permanent Location: Danville Reporting to : Regional Supply Chain IT Manager Contact: Alfredo Laferte, Talent Attraction Expert D&IT Business Solutions Analyst Purpose of the Role The incumbent serves as primary liaison for the business community. He/She is responsible for conducting the initial assessment of technology requirements of respective business functions. He/She works with business power users to ensure that IT change requests to support Factory's growth and transformation objectives are in line with strategic priorities and JTI's IT change management process. Provides the necessary support to successfully complete the business requirements analysis and solution evaluation and selection, while complying with JTI IT and Corporate governence standards. Main Areas of Responsibility Business Relationship Management Develop a strong relationship and work closely with the business community, leveraging commercial knowledge to drive the assessment of specific technology requirements to enable respective business functions to achieve ASP targets. Communicate findings to the IT Business Solutions Manager to ensure alignment with established business priorities, and to aid in: (1) formulating the right solution strategy for the Factory and (2) managing the demand for IT solutions and services. Business Transformation Proactively looks for potential business improvements and supports designated business power users to formally raise requisite IT change requests to support these business transformation initiatives, ensuring compliance with JTI's IT change management process. Responsible for analyzing and implementing subsequent change requests for solution enhancements, as per JTI's IT change management process. Supports the Business Solutions Manager coordinating Corporate project teams for respective implementation/modification of the corporate IT systems (SAP, MOM, etc.). Actively contributes to the implementation of Factory solutions covering the functionality required by business functions but not existing in the corporate IT systems portfolio. Coordinating programming interfaces between these solutions and corporate IT systems being part of the responsibility. Business Analysis Through proactive business involvement, drive the completion of the detailed functional and technical analysis of business transformation and change initiatives. Responsible for completing the required documentation, ensuring adherence to JTI quality standards. Collect business requirements and convert into technical requirements. Coordinate the sign-off process and assist with effort estimation. Support the preparation of test scenarios and test cases. Solution Design, Delivery & Project Management Provide coordination support during the solution evaluation and selection process. Successfully complete assigned tasks during solution design and delivery, in accordance with established JTI quality standards and best practices. Assist in formulating the operational support model and in delivering the requisite knowledge transfer and solution documentation. Assist in the planning and execution of solution implementation projects, in line with JTI's Project Management Framework. Coordinate onsite project activities and ensure that business operations are not adversely affected during project execution. Provide project administration support, including but not limited to budget tracking, project documentation, task scheduling, and project logistics. Assist IT Project Managers in assessing project go-live readiness Support the local roll-out of global solutions. Security Business Continuity, Compliance & Governance Through partnership with the IT user community, stay up-to-date on business initiatives requiring technology implementation, making sure that IT is involved from the initial stage. Monitor compliance of IT solution implementation projects vis-a-vis IT standards, policies and procedures, and applicable J-Sox and IT risk controls. Supports the development, implementation and execution of the IT Services part of IT Service Continuity Plan Contributes to the management of respective regular activities including review, testing and back-up resource planning Assist in evaluating the feasibility of leveraging existing solutions to optimize expected benefits and total cost of ownership. Provide the necessary support to evaluate the IT cost impact of solution(s) to be implemented, including comparative cost-benefit analysis. Provide project budgeting support, ensuring compliance with JTI operating guidelines, policies and procedures. Assists Business Solutions Manager in planning and execution of the IT AP/SP budgets (for Business Application's systems/services) and any adjustments through budget process. Knowledge, Skills, Experience Required University Degree in Computer or Technical Science or strong IT background. 2+ years' experience in the IT discipline. Preferred background of employment experience multinational companies. Good working knowledge of business and related processes in FMCG industry. Fluent oral and written English. Business requirements analysis. Exposure to solutions design and architecture (business applications and IT infrastructure) including, but not limited to, interface design, capacity planning and scalability. Project implementation and administration support. Exposure to supplier management. At JTI we care for our people's well-being. In addition to the salary, you can enjoy the following benefits: Annual Performance-based Bonus Employee Stock Purchase Plan Personal Development Programs Medical, Dental & Vision Plan for employees & family members Life insurance Matching 401(K) Paid Time Off (PTO) Paid Family Leave (20 weeks) Education/Tuition Assistance Volunteering Activities Employee Assistance Program (counselling, for employees & family members) Are you ready to join us? Build your success story at JTI. Apply now! Next Steps: After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type. At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
11/13/2026
Full time
This job is with JTI, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now! Learn more: Role: Permanent Location: Danville Reporting to : Regional Supply Chain IT Manager Contact: Alfredo Laferte, Talent Attraction Expert D&IT Business Solutions Analyst Purpose of the Role The incumbent serves as primary liaison for the business community. He/She is responsible for conducting the initial assessment of technology requirements of respective business functions. He/She works with business power users to ensure that IT change requests to support Factory's growth and transformation objectives are in line with strategic priorities and JTI's IT change management process. Provides the necessary support to successfully complete the business requirements analysis and solution evaluation and selection, while complying with JTI IT and Corporate governence standards. Main Areas of Responsibility Business Relationship Management Develop a strong relationship and work closely with the business community, leveraging commercial knowledge to drive the assessment of specific technology requirements to enable respective business functions to achieve ASP targets. Communicate findings to the IT Business Solutions Manager to ensure alignment with established business priorities, and to aid in: (1) formulating the right solution strategy for the Factory and (2) managing the demand for IT solutions and services. Business Transformation Proactively looks for potential business improvements and supports designated business power users to formally raise requisite IT change requests to support these business transformation initiatives, ensuring compliance with JTI's IT change management process. Responsible for analyzing and implementing subsequent change requests for solution enhancements, as per JTI's IT change management process. Supports the Business Solutions Manager coordinating Corporate project teams for respective implementation/modification of the corporate IT systems (SAP, MOM, etc.). Actively contributes to the implementation of Factory solutions covering the functionality required by business functions but not existing in the corporate IT systems portfolio. Coordinating programming interfaces between these solutions and corporate IT systems being part of the responsibility. Business Analysis Through proactive business involvement, drive the completion of the detailed functional and technical analysis of business transformation and change initiatives. Responsible for completing the required documentation, ensuring adherence to JTI quality standards. Collect business requirements and convert into technical requirements. Coordinate the sign-off process and assist with effort estimation. Support the preparation of test scenarios and test cases. Solution Design, Delivery & Project Management Provide coordination support during the solution evaluation and selection process. Successfully complete assigned tasks during solution design and delivery, in accordance with established JTI quality standards and best practices. Assist in formulating the operational support model and in delivering the requisite knowledge transfer and solution documentation. Assist in the planning and execution of solution implementation projects, in line with JTI's Project Management Framework. Coordinate onsite project activities and ensure that business operations are not adversely affected during project execution. Provide project administration support, including but not limited to budget tracking, project documentation, task scheduling, and project logistics. Assist IT Project Managers in assessing project go-live readiness Support the local roll-out of global solutions. Security Business Continuity, Compliance & Governance Through partnership with the IT user community, stay up-to-date on business initiatives requiring technology implementation, making sure that IT is involved from the initial stage. Monitor compliance of IT solution implementation projects vis-a-vis IT standards, policies and procedures, and applicable J-Sox and IT risk controls. Supports the development, implementation and execution of the IT Services part of IT Service Continuity Plan Contributes to the management of respective regular activities including review, testing and back-up resource planning Assist in evaluating the feasibility of leveraging existing solutions to optimize expected benefits and total cost of ownership. Provide the necessary support to evaluate the IT cost impact of solution(s) to be implemented, including comparative cost-benefit analysis. Provide project budgeting support, ensuring compliance with JTI operating guidelines, policies and procedures. Assists Business Solutions Manager in planning and execution of the IT AP/SP budgets (for Business Application's systems/services) and any adjustments through budget process. Knowledge, Skills, Experience Required University Degree in Computer or Technical Science or strong IT background. 2+ years' experience in the IT discipline. Preferred background of employment experience multinational companies. Good working knowledge of business and related processes in FMCG industry. Fluent oral and written English. Business requirements analysis. Exposure to solutions design and architecture (business applications and IT infrastructure) including, but not limited to, interface design, capacity planning and scalability. Project implementation and administration support. Exposure to supplier management. At JTI we care for our people's well-being. In addition to the salary, you can enjoy the following benefits: Annual Performance-based Bonus Employee Stock Purchase Plan Personal Development Programs Medical, Dental & Vision Plan for employees & family members Life insurance Matching 401(K) Paid Time Off (PTO) Paid Family Leave (20 weeks) Education/Tuition Assistance Volunteering Activities Employee Assistance Program (counselling, for employees & family members) Are you ready to join us? Build your success story at JTI. Apply now! Next Steps: After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type. At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
Job Description Job Description Job Title: Test Lead (2-3 Year Contract) Location: Columbus, OH Work Model: Remote with required travel to Columbus once every 3 weeks for 3 days onsite Rate: $100-$130/hour depending on experience Contract Term: Immediate start - December 31, 2028 Possibility of Extension: Yes, possibility of extension beyond 2028 Employment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking an experienced Test Lead to support a multi-year Customer Transformation Program focused on modernizing customer service, customer-facing digital capabilities, SAP Service Cloud, omnichannel routing, and related business and technology processes. This role will serve as the testing lead across the full program, supporting both the technology side and business side of testing. The Test Lead will be responsible for defining the overall testing approach, coordinating test planning and execution, managing testing risks and defects, supporting business readiness, and ensuring solutions are validated before major implementation milestones. The first major implementation is targeted for March 2027, with continued program testing and rollout activity expected through 2028. The ideal candidate has strong enterprise testing leadership experience, preferably within customer transformation, SAP Service Cloud / SAP C4C, customer-facing digital platforms, omnichannel routing, or utility environments. Key ResponsibilitiesProgram Test Leadership Serve as the Test Lead for the overall Customer Transformation Program. Lead testing efforts across both technical and business workstreams. Define, manage, and execute the overall test strategy, test plan, testing roadmap, and testing governance approach. Coordinate testing across multiple systems, vendors, business teams, IT teams, and implementation partners. Ensure testing activities align with program timelines, implementation milestones, release plans, and business readiness needs. Provide testing leadership for the first major go-live targeted for March 2027 and subsequent releases through 2028. Test Planning & Governance Develop and maintain program-level test plans, test schedules, test entry and exit criteria, defect management processes, and status reporting. Establish clear testing roles, responsibilities, timelines, dependencies, and escalation paths. Coordinate with project managers, business analysts, solution architects, vendors, and business stakeholders to confirm testing scope and priorities. Lead test readiness reviews, test execution checkpoints, defect triage meetings, and go-live readiness discussions. Ensure testing documentation is clear, complete, traceable, and aligned to approved requirements and solution designs. Monitor testing progress, risks, issues, dependencies, and resource needs across program workstreams. Business and Technical Testing Coordination Coordinate testing across business users, technology teams, system integrators, vendors, and program leadership. Support test planning and execution for technical testing, system integration testing, end-to-end testing, regression testing, user acceptance testing, and business process validation. Ensure test scenarios reflect real business processes, customer journeys, agent workflows, system integrations, and operational impacts. Partner with business stakeholders to define UAT scope, identify test participants, support test script development, and manage business testing execution. Validate that delivered functionality meets business requirements, customer needs, system requirements, and operational expectations. SAP Service Cloud, Digital Front End & Omnichannel Testing Support testing for SAP Service Cloud / SAP C4C capabilities, including customer service processes, case management, customer account views, and service workflows. Coordinate testing for customer-facing digital front-end capabilities, including online customer requests, digital service interactions, and related self-service functionality. Support testing for omnichannel routing capabilities, including call routing, chat routing, IVR entry points, customer requests, and related customer interaction flows. Ensure testing validates end-to-end customer journeys across SAP C4C, digital channels, IVR, routing modules, business processes, and supporting integrations. Partner with technical teams and business SMEs to identify testing gaps tied to customer experience, agent experience, process flow, data quality, and system integration. Defect Management & Issue Resolution Own and manage the defect lifecycle across testing phases. Lead defect triage meetings with IT, vendors, business stakeholders, and project teams. Ensure defects are clearly documented, prioritized, assigned, tracked, retested, and closed. Escalate high-priority defects, blockers, and testing risks that could impact go-live readiness or business operations. Track root causes, recurring issues, testing gaps, and quality trends. Provide leadership with clear visibility into defect status, severity, resolution progress, and go-live risk. Reporting, Communication & Stakeholder Engagement Provide regular testing status updates to program leadership, project teams, business stakeholders, and technology partners. Communicate testing progress, risks, blockers, defects, decisions, and readiness concerns clearly and proactively. Prepare test dashboards, executive summaries, readiness updates, action trackers, and issue logs. Facilitate testing meetings, working sessions, readiness reviews, and stakeholder discussions. Translate testing and technical issues into clear business impacts for non-technical stakeholders. Maintain alignment between business testing expectations and technical delivery timelines. Go-Live Readiness & Post-Deployment Support Support go-live readiness assessments from a testing and quality perspective. Validate that critical defects, open risks, test coverage, business signoffs, and readiness criteria are understood before release decisions. Support implementation readiness, release validation, production smoke testing, and post-deployment stabilization. Partner with program leadership to identify testing risks that could impact customer experience, business operations, or system adoption. Support lessons learned and continuous improvement across testing cycles and future releases. Day-to-Day Responsibilities Build and maintain the program test plan, testing schedule, testing trackers, and status reporting. Coordinate with business, IT, vendors, and program teams on test preparation and execution. Lead test readiness sessions, defect triage meetings, and testing status reviews. Track testing progress across technical testing, SIT, end-to-end testing, regression testing, and UAT. Support SAP C4C, digital front-end, omnichannel, IVR, call routing, chat routing, and customer request testing. Confirm test scenarios and scripts align to business requirements and customer journeys. Manage defect tracking, retesting, prioritization, and escalation. Prepare testing updates for program leadership and key stakeholders. Travel to Columbus once every 3 weeks for 3 days onsite to support program meetings, testing coordination, and stakeholder alignment. Required Qualifications 7+ years of experience in software testing, quality assurance, test management, business testing, or related program delivery roles. Experience leading testing for large enterprise transformation programs. Experience managing both technical testing and business-side testing activities. Strong experience developing test strategies, test plans, test schedules, test scenarios, test scripts, defect management processes, and testing status reports. Experience coordinating SIT, end-to-end testing, regression testing, UAT, go-live readiness, and post-deployment validation. Strong defect management experience, including triage, prioritization, escalation, retesting, and closure. Ability to work across business stakeholders, IT teams, vendors, system integrators, project managers, business analysts, and solution architects. Strong understanding of requirements traceability, test coverage, acceptance criteria, and release readiness. Excellent written and verbal communication skills. Strong facilitation, organization, and stakeholder management skills. Ability to operate in a complex, fast-paced, multi-year program environment. Ability to travel to Columbus, OH once every 3 weeks for 3 onsite days. Preferred Qualifications Experience with SAP Service Cloud / SAP C4C. Experience testing customer service, case management, customer 360, customer account, or service workflow capabilities. Experience with customer-facing digital front-end platforms, including online requests, self-service tools, customer portals, mobile capabilities, or related digital channels. Experience with omnichannel testing, including call routing, chat routing, IVR, IVA, ACD, contact center routing, or customer interaction workflows. Utilities or energy industry experience click apply for full job details
11/13/2026
Full time
Job Description Job Description Job Title: Test Lead (2-3 Year Contract) Location: Columbus, OH Work Model: Remote with required travel to Columbus once every 3 weeks for 3 days onsite Rate: $100-$130/hour depending on experience Contract Term: Immediate start - December 31, 2028 Possibility of Extension: Yes, possibility of extension beyond 2028 Employment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking an experienced Test Lead to support a multi-year Customer Transformation Program focused on modernizing customer service, customer-facing digital capabilities, SAP Service Cloud, omnichannel routing, and related business and technology processes. This role will serve as the testing lead across the full program, supporting both the technology side and business side of testing. The Test Lead will be responsible for defining the overall testing approach, coordinating test planning and execution, managing testing risks and defects, supporting business readiness, and ensuring solutions are validated before major implementation milestones. The first major implementation is targeted for March 2027, with continued program testing and rollout activity expected through 2028. The ideal candidate has strong enterprise testing leadership experience, preferably within customer transformation, SAP Service Cloud / SAP C4C, customer-facing digital platforms, omnichannel routing, or utility environments. Key ResponsibilitiesProgram Test Leadership Serve as the Test Lead for the overall Customer Transformation Program. Lead testing efforts across both technical and business workstreams. Define, manage, and execute the overall test strategy, test plan, testing roadmap, and testing governance approach. Coordinate testing across multiple systems, vendors, business teams, IT teams, and implementation partners. Ensure testing activities align with program timelines, implementation milestones, release plans, and business readiness needs. Provide testing leadership for the first major go-live targeted for March 2027 and subsequent releases through 2028. Test Planning & Governance Develop and maintain program-level test plans, test schedules, test entry and exit criteria, defect management processes, and status reporting. Establish clear testing roles, responsibilities, timelines, dependencies, and escalation paths. Coordinate with project managers, business analysts, solution architects, vendors, and business stakeholders to confirm testing scope and priorities. Lead test readiness reviews, test execution checkpoints, defect triage meetings, and go-live readiness discussions. Ensure testing documentation is clear, complete, traceable, and aligned to approved requirements and solution designs. Monitor testing progress, risks, issues, dependencies, and resource needs across program workstreams. Business and Technical Testing Coordination Coordinate testing across business users, technology teams, system integrators, vendors, and program leadership. Support test planning and execution for technical testing, system integration testing, end-to-end testing, regression testing, user acceptance testing, and business process validation. Ensure test scenarios reflect real business processes, customer journeys, agent workflows, system integrations, and operational impacts. Partner with business stakeholders to define UAT scope, identify test participants, support test script development, and manage business testing execution. Validate that delivered functionality meets business requirements, customer needs, system requirements, and operational expectations. SAP Service Cloud, Digital Front End & Omnichannel Testing Support testing for SAP Service Cloud / SAP C4C capabilities, including customer service processes, case management, customer account views, and service workflows. Coordinate testing for customer-facing digital front-end capabilities, including online customer requests, digital service interactions, and related self-service functionality. Support testing for omnichannel routing capabilities, including call routing, chat routing, IVR entry points, customer requests, and related customer interaction flows. Ensure testing validates end-to-end customer journeys across SAP C4C, digital channels, IVR, routing modules, business processes, and supporting integrations. Partner with technical teams and business SMEs to identify testing gaps tied to customer experience, agent experience, process flow, data quality, and system integration. Defect Management & Issue Resolution Own and manage the defect lifecycle across testing phases. Lead defect triage meetings with IT, vendors, business stakeholders, and project teams. Ensure defects are clearly documented, prioritized, assigned, tracked, retested, and closed. Escalate high-priority defects, blockers, and testing risks that could impact go-live readiness or business operations. Track root causes, recurring issues, testing gaps, and quality trends. Provide leadership with clear visibility into defect status, severity, resolution progress, and go-live risk. Reporting, Communication & Stakeholder Engagement Provide regular testing status updates to program leadership, project teams, business stakeholders, and technology partners. Communicate testing progress, risks, blockers, defects, decisions, and readiness concerns clearly and proactively. Prepare test dashboards, executive summaries, readiness updates, action trackers, and issue logs. Facilitate testing meetings, working sessions, readiness reviews, and stakeholder discussions. Translate testing and technical issues into clear business impacts for non-technical stakeholders. Maintain alignment between business testing expectations and technical delivery timelines. Go-Live Readiness & Post-Deployment Support Support go-live readiness assessments from a testing and quality perspective. Validate that critical defects, open risks, test coverage, business signoffs, and readiness criteria are understood before release decisions. Support implementation readiness, release validation, production smoke testing, and post-deployment stabilization. Partner with program leadership to identify testing risks that could impact customer experience, business operations, or system adoption. Support lessons learned and continuous improvement across testing cycles and future releases. Day-to-Day Responsibilities Build and maintain the program test plan, testing schedule, testing trackers, and status reporting. Coordinate with business, IT, vendors, and program teams on test preparation and execution. Lead test readiness sessions, defect triage meetings, and testing status reviews. Track testing progress across technical testing, SIT, end-to-end testing, regression testing, and UAT. Support SAP C4C, digital front-end, omnichannel, IVR, call routing, chat routing, and customer request testing. Confirm test scenarios and scripts align to business requirements and customer journeys. Manage defect tracking, retesting, prioritization, and escalation. Prepare testing updates for program leadership and key stakeholders. Travel to Columbus once every 3 weeks for 3 days onsite to support program meetings, testing coordination, and stakeholder alignment. Required Qualifications 7+ years of experience in software testing, quality assurance, test management, business testing, or related program delivery roles. Experience leading testing for large enterprise transformation programs. Experience managing both technical testing and business-side testing activities. Strong experience developing test strategies, test plans, test schedules, test scenarios, test scripts, defect management processes, and testing status reports. Experience coordinating SIT, end-to-end testing, regression testing, UAT, go-live readiness, and post-deployment validation. Strong defect management experience, including triage, prioritization, escalation, retesting, and closure. Ability to work across business stakeholders, IT teams, vendors, system integrators, project managers, business analysts, and solution architects. Strong understanding of requirements traceability, test coverage, acceptance criteria, and release readiness. Excellent written and verbal communication skills. Strong facilitation, organization, and stakeholder management skills. Ability to operate in a complex, fast-paced, multi-year program environment. Ability to travel to Columbus, OH once every 3 weeks for 3 onsite days. Preferred Qualifications Experience with SAP Service Cloud / SAP C4C. Experience testing customer service, case management, customer 360, customer account, or service workflow capabilities. Experience with customer-facing digital front-end platforms, including online requests, self-service tools, customer portals, mobile capabilities, or related digital channels. Experience with omnichannel testing, including call routing, chat routing, IVR, IVA, ACD, contact center routing, or customer interaction workflows. Utilities or energy industry experience click apply for full job details
Job Description Job Description Apply now: Product Manager, Digital Marketing, location is Hybrid - Atlanta, GA. The start date is ASAP for this permanent position. Job Title: Product Manager, Digital Marketing Location-Type: Hybrid - Atlanta, GA (Monday-Thursday onsite) Start Date Is: ASAP - approximately 2 weeks after offer Duration: Permanent Compensation Range: $96,000-$145,000/year Benefits: Eligible for Health, Dental, Vision, 401K, PTO Must be authorized to work in the U.S. This position is not eligible for sponsorship . Job Description: Own and advance digital marketing capabilities across CRM/CDP, consumer analytics, digital engagement, and third-party platforms while bridging the needs of Marketing and IT. Day-to-Day Responsibilities: Own digital marketing initiatives spanning CRM/CDP, analytics, consumer engagement, and third-party listing platforms. Analyze consumer behavior across websites, CRM, email, text, and other digital touchpoints to identify opportunities to improve engagement and conversion. Develop and evolve dashboards, reporting, and actionable insights using marketing and customer data. Partner with Marketing and IT stakeholders to define KPIs, reporting requirements, tracking needs, and technology enhancements. Connect website, CRM, and analytics data to develop a more complete view of the consumer journey. Improve CRM communication strategies, including email engagement, multi-step journeys, text capabilities, lead scoring, segmentation, and personalization. Identify underperforming consumer communications and recommend improvements based on engagement data. Support the evolution and implementation of CRM/CDP capabilities and customer lifecycle strategies. Manage and optimize analytics tools and field-facing dashboards in partnership with technical teams and vendors. Translate consumer data and technical capabilities into practical marketing recommendations. Coordinate cross-functional initiatives, requirements, timelines, testing, troubleshooting, adoption, and training. Support optimization of third-party listing platforms and use engagement/conversion data to evaluate performance. Evaluate and pilot new marketing technologies, platforms, and digital capabilities as business needs evolve. Minimum Requirements: 4-6 years of experience in digital marketing, marketing technology, analytics, product management, or a related field. Strong blend of marketing expertise and technical aptitude, with the ability to effectively bridge Marketing and IT teams. Hands-on understanding of CRM platforms such as Dynamics 365 or comparable enterprise CRM technology. Experience analyzing the consumer lifecycle and translating website, CRM, and engagement data into actionable insights. Experience owning or partnering closely on digital analytics, dashboards, KPIs, and performance reporting. Ability to analyze email and digital engagement performance and identify opportunities to improve messaging, journeys, and conversion. Working knowledge of analytics platforms, CRM systems, and/or CDP technologies. Strong cross-functional project management skills, including requirements gathering, timelines, stakeholder communication, and risk management. Analytical mindset with strong problem-solving and troubleshooting capabilities. Ability to communicate effectively with both technical and marketing stakeholders and manage multiple initiatives concurrently. Bachelor's degree in Marketing, Communications, Business, a related field, or equivalent professional experience. Preferred Qualifications: Experience with Dynamics 365. Experience with Adobe Analytics, Quantum Metric, or similar digital analytics platforms. Experience with CDP implementation, lead scoring, personalization, segmentation, or customer journey orchestration. Experience managing or optimizing third-party listing/syndication platforms. Real estate, homebuilding, or similarly consumer-focused industry experience. Marketing background combined with strong technical/IT capabilities.
11/12/2026
Full time
Job Description Job Description Apply now: Product Manager, Digital Marketing, location is Hybrid - Atlanta, GA. The start date is ASAP for this permanent position. Job Title: Product Manager, Digital Marketing Location-Type: Hybrid - Atlanta, GA (Monday-Thursday onsite) Start Date Is: ASAP - approximately 2 weeks after offer Duration: Permanent Compensation Range: $96,000-$145,000/year Benefits: Eligible for Health, Dental, Vision, 401K, PTO Must be authorized to work in the U.S. This position is not eligible for sponsorship . Job Description: Own and advance digital marketing capabilities across CRM/CDP, consumer analytics, digital engagement, and third-party platforms while bridging the needs of Marketing and IT. Day-to-Day Responsibilities: Own digital marketing initiatives spanning CRM/CDP, analytics, consumer engagement, and third-party listing platforms. Analyze consumer behavior across websites, CRM, email, text, and other digital touchpoints to identify opportunities to improve engagement and conversion. Develop and evolve dashboards, reporting, and actionable insights using marketing and customer data. Partner with Marketing and IT stakeholders to define KPIs, reporting requirements, tracking needs, and technology enhancements. Connect website, CRM, and analytics data to develop a more complete view of the consumer journey. Improve CRM communication strategies, including email engagement, multi-step journeys, text capabilities, lead scoring, segmentation, and personalization. Identify underperforming consumer communications and recommend improvements based on engagement data. Support the evolution and implementation of CRM/CDP capabilities and customer lifecycle strategies. Manage and optimize analytics tools and field-facing dashboards in partnership with technical teams and vendors. Translate consumer data and technical capabilities into practical marketing recommendations. Coordinate cross-functional initiatives, requirements, timelines, testing, troubleshooting, adoption, and training. Support optimization of third-party listing platforms and use engagement/conversion data to evaluate performance. Evaluate and pilot new marketing technologies, platforms, and digital capabilities as business needs evolve. Minimum Requirements: 4-6 years of experience in digital marketing, marketing technology, analytics, product management, or a related field. Strong blend of marketing expertise and technical aptitude, with the ability to effectively bridge Marketing and IT teams. Hands-on understanding of CRM platforms such as Dynamics 365 or comparable enterprise CRM technology. Experience analyzing the consumer lifecycle and translating website, CRM, and engagement data into actionable insights. Experience owning or partnering closely on digital analytics, dashboards, KPIs, and performance reporting. Ability to analyze email and digital engagement performance and identify opportunities to improve messaging, journeys, and conversion. Working knowledge of analytics platforms, CRM systems, and/or CDP technologies. Strong cross-functional project management skills, including requirements gathering, timelines, stakeholder communication, and risk management. Analytical mindset with strong problem-solving and troubleshooting capabilities. Ability to communicate effectively with both technical and marketing stakeholders and manage multiple initiatives concurrently. Bachelor's degree in Marketing, Communications, Business, a related field, or equivalent professional experience. Preferred Qualifications: Experience with Dynamics 365. Experience with Adobe Analytics, Quantum Metric, or similar digital analytics platforms. Experience with CDP implementation, lead scoring, personalization, segmentation, or customer journey orchestration. Experience managing or optimizing third-party listing/syndication platforms. Real estate, homebuilding, or similarly consumer-focused industry experience. Marketing background combined with strong technical/IT capabilities.
Job Description Job Description Description The VoIP Technician is responsible for the installation, programming, deployment, cutover, and support of cloud-based phone system projects built on a NetSapiens platform. This role includes both on-site client work and remote system programming, with responsibility for phone staging, call-flow configuration, structured cabling support, go-live testing, client training, and project documentation. This position requires someone who can work in a project-driven environment, communicate professionally with clients, troubleshoot voice and basic network issues, and help ensure cloud phone deployments are completed efficiently, accurately, and with a strong client experience. This is an in-office role with client site visits as needed. Key Responsibilities Install, configure, program, and deploy cloud-based VoIP phone systems using a NetSapiens platform. Program users, extensions, devices, call queues, hunt groups, auto attendants, schedules, holiday routing, voicemail, voicemail-to-email, call forwarding, and other hosted voice features. Stage, provision, label, and test phones prior to deployment, including MAC assignment, user/extension mapping, device templates, and pre-deployment validation. Support project cutovers and go-live events, including inbound/outbound call testing, E911 validation, fax/ATA testing, paging testing, and user acceptance testing. Deploy and configure cloud-compatible phone models such as Yealink, Poly, and similar devices. Set up and troubleshoot paging systems, fax machines, e-fax solutions, analog devices, and ATA adapters. Perform structured cabling tasks as needed, including running cable, terminating on 66-blocks and 110-blocks, toning/testing cables, labeling, and verifying connectivity. Assist with basic network troubleshooting related to VoIP services, including VLANs, DHCP, QoS, SIP ALG, switches, routers, and firewalls. Work on-site at client locations to complete system installations, phone swaps, network integrations, and go-live support. Collaborate with project managers, engineers, carriers, vendors, and clients to ensure smooth project execution. Utilize ConnectWise or a similar PSA/project management system to document project progress, configuration details, client-specific call flows, testing results, issues, follow-up items, and time entries. Provide end-user training on phone system features, voicemail, call handling, and common user functions. Assist with project closeout by confirming completed scope, updating documentation, and identifying any remaining client needs or follow-up items. Help improve deployment standards, checklists, and installation processes to increase efficiency and client satisfaction. Participate in occasional after-hours or weekend cutovers when required by client project schedules. Skills, Knowledge & Expertise 2+ years of experience in telecommunications, VoIP, cloud phone systems, structured cabling, low-voltage, or related networking/telecom work. Hands-on experience installing, configuring, or supporting business phone systems, cloud voice platforms, or VoIP endpoints. Basic understanding of VoIP call flows, users, extensions, devices, voicemail, call forwarding, auto attendants, hunt groups, and call queues. Experience with structured cabling, cable testing, phone deployment, device labeling, and basic low-voltage installation work. Familiarity with paging systems, fax lines, analog devices, and ATA adapters. Basic understanding of networking concepts related to VoIP, including IP addressing, DHCP, VLANs, switches, routers, and firewall-related troubleshooting. Ability to follow project scopes, complete deployment checklists, document work accurately, and enter time daily. Excellent written and verbal communication skills. Professional appearance and strong client-facing communication skills. Ability to work independently in the field while also collaborating with project managers, engineers, and other team members. Strong troubleshooting skills, attention to detail, and ownership of assigned tasks. Preferred / Nice to Have Experience: 5+ years of experience in telecommunications, VoIP installation, cloud phone implementation, or business phone system support. Experience with NetSapiens or another cloud-based voice platform. Experience programming users, devices, call queues, auto attendants, schedules, voicemail, call routing, and other hosted voice features. Experience migrating clients from legacy PBX systems to cloud-based VoIP platforms. Understanding of QoS, SIP ALG, VLAN tagging, firewall rules, carrier services, number porting, and cutover coordination. Experience with Yealink, Poly, and other cloud-compatible VoIP phones. Experience working in ConnectWise or another PSA/project management platform. Certifications related to VoIP, networking, or telecommunications, such as CompTIA Network+, BICSI, or vendor-specific certifications. Experience working in a Managed Services Provider or fast-paced project-driven environment. Job Benefits • Medical • Dental • Vision • Life Insurance • Disability • 401(k) with Company Match • Gym Membership Reimbursement
10/07/2026
Full time
Job Description Job Description Description The VoIP Technician is responsible for the installation, programming, deployment, cutover, and support of cloud-based phone system projects built on a NetSapiens platform. This role includes both on-site client work and remote system programming, with responsibility for phone staging, call-flow configuration, structured cabling support, go-live testing, client training, and project documentation. This position requires someone who can work in a project-driven environment, communicate professionally with clients, troubleshoot voice and basic network issues, and help ensure cloud phone deployments are completed efficiently, accurately, and with a strong client experience. This is an in-office role with client site visits as needed. Key Responsibilities Install, configure, program, and deploy cloud-based VoIP phone systems using a NetSapiens platform. Program users, extensions, devices, call queues, hunt groups, auto attendants, schedules, holiday routing, voicemail, voicemail-to-email, call forwarding, and other hosted voice features. Stage, provision, label, and test phones prior to deployment, including MAC assignment, user/extension mapping, device templates, and pre-deployment validation. Support project cutovers and go-live events, including inbound/outbound call testing, E911 validation, fax/ATA testing, paging testing, and user acceptance testing. Deploy and configure cloud-compatible phone models such as Yealink, Poly, and similar devices. Set up and troubleshoot paging systems, fax machines, e-fax solutions, analog devices, and ATA adapters. Perform structured cabling tasks as needed, including running cable, terminating on 66-blocks and 110-blocks, toning/testing cables, labeling, and verifying connectivity. Assist with basic network troubleshooting related to VoIP services, including VLANs, DHCP, QoS, SIP ALG, switches, routers, and firewalls. Work on-site at client locations to complete system installations, phone swaps, network integrations, and go-live support. Collaborate with project managers, engineers, carriers, vendors, and clients to ensure smooth project execution. Utilize ConnectWise or a similar PSA/project management system to document project progress, configuration details, client-specific call flows, testing results, issues, follow-up items, and time entries. Provide end-user training on phone system features, voicemail, call handling, and common user functions. Assist with project closeout by confirming completed scope, updating documentation, and identifying any remaining client needs or follow-up items. Help improve deployment standards, checklists, and installation processes to increase efficiency and client satisfaction. Participate in occasional after-hours or weekend cutovers when required by client project schedules. Skills, Knowledge & Expertise 2+ years of experience in telecommunications, VoIP, cloud phone systems, structured cabling, low-voltage, or related networking/telecom work. Hands-on experience installing, configuring, or supporting business phone systems, cloud voice platforms, or VoIP endpoints. Basic understanding of VoIP call flows, users, extensions, devices, voicemail, call forwarding, auto attendants, hunt groups, and call queues. Experience with structured cabling, cable testing, phone deployment, device labeling, and basic low-voltage installation work. Familiarity with paging systems, fax lines, analog devices, and ATA adapters. Basic understanding of networking concepts related to VoIP, including IP addressing, DHCP, VLANs, switches, routers, and firewall-related troubleshooting. Ability to follow project scopes, complete deployment checklists, document work accurately, and enter time daily. Excellent written and verbal communication skills. Professional appearance and strong client-facing communication skills. Ability to work independently in the field while also collaborating with project managers, engineers, and other team members. Strong troubleshooting skills, attention to detail, and ownership of assigned tasks. Preferred / Nice to Have Experience: 5+ years of experience in telecommunications, VoIP installation, cloud phone implementation, or business phone system support. Experience with NetSapiens or another cloud-based voice platform. Experience programming users, devices, call queues, auto attendants, schedules, voicemail, call routing, and other hosted voice features. Experience migrating clients from legacy PBX systems to cloud-based VoIP platforms. Understanding of QoS, SIP ALG, VLAN tagging, firewall rules, carrier services, number porting, and cutover coordination. Experience with Yealink, Poly, and other cloud-compatible VoIP phones. Experience working in ConnectWise or another PSA/project management platform. Certifications related to VoIP, networking, or telecommunications, such as CompTIA Network+, BICSI, or vendor-specific certifications. Experience working in a Managed Services Provider or fast-paced project-driven environment. Job Benefits • Medical • Dental • Vision • Life Insurance • Disability • 401(k) with Company Match • Gym Membership Reimbursement
Job Description Job Description Description The VoIP Technician is responsible for the installation, programming, deployment, cutover, and support of cloud-based phone system projects built on a NetSapiens platform. This role includes both on-site client work and remote system programming, with responsibility for phone staging, call-flow configuration, structured cabling support, go-live testing, client training, and project documentation. This position requires someone who can work in a project-driven environment, communicate professionally with clients, troubleshoot voice and basic network issues, and help ensure cloud phone deployments are completed efficiently, accurately, and with a strong client experience. This is an in-office role with client site visits as needed. Key Responsibilities Install, configure, program, and deploy cloud-based VoIP phone systems using a NetSapiens platform. Program users, extensions, devices, call queues, hunt groups, auto attendants, schedules, holiday routing, voicemail, voicemail-to-email, call forwarding, and other hosted voice features. Stage, provision, label, and test phones prior to deployment, including MAC assignment, user/extension mapping, device templates, and pre-deployment validation. Support project cutovers and go-live events, including inbound/outbound call testing, E911 validation, fax/ATA testing, paging testing, and user acceptance testing. Deploy and configure cloud-compatible phone models such as Yealink, Poly, and similar devices. Set up and troubleshoot paging systems, fax machines, e-fax solutions, analog devices, and ATA adapters. Perform structured cabling tasks as needed, including running cable, terminating on 66-blocks and 110-blocks, toning/testing cables, labeling, and verifying connectivity. Assist with basic network troubleshooting related to VoIP services, including VLANs, DHCP, QoS, SIP ALG, switches, routers, and firewalls. Work on-site at client locations to complete system installations, phone swaps, network integrations, and go-live support. Collaborate with project managers, engineers, carriers, vendors, and clients to ensure smooth project execution. Utilize ConnectWise or a similar PSA/project management system to document project progress, configuration details, client-specific call flows, testing results, issues, follow-up items, and time entries. Provide end-user training on phone system features, voicemail, call handling, and common user functions. Assist with project closeout by confirming completed scope, updating documentation, and identifying any remaining client needs or follow-up items. Help improve deployment standards, checklists, and installation processes to increase efficiency and client satisfaction. Participate in occasional after-hours or weekend cutovers when required by client project schedules. Skills, Knowledge & Expertise 2+ years of experience in telecommunications, VoIP, cloud phone systems, structured cabling, low-voltage, or related networking/telecom work. Hands-on experience installing, configuring, or supporting business phone systems, cloud voice platforms, or VoIP endpoints. Basic understanding of VoIP call flows, users, extensions, devices, voicemail, call forwarding, auto attendants, hunt groups, and call queues. Experience with structured cabling, cable testing, phone deployment, device labeling, and basic low-voltage installation work. Familiarity with paging systems, fax lines, analog devices, and ATA adapters. Basic understanding of networking concepts related to VoIP, including IP addressing, DHCP, VLANs, switches, routers, and firewall-related troubleshooting. Ability to follow project scopes, complete deployment checklists, document work accurately, and enter time daily. Excellent written and verbal communication skills. Professional appearance and strong client-facing communication skills. Ability to work independently in the field while also collaborating with project managers, engineers, and other team members. Strong troubleshooting skills, attention to detail, and ownership of assigned tasks. Preferred / Nice to Have Experience: 5+ years of experience in telecommunications, VoIP installation, cloud phone implementation, or business phone system support. Experience with NetSapiens or another cloud-based voice platform. Experience programming users, devices, call queues, auto attendants, schedules, voicemail, call routing, and other hosted voice features. Experience migrating clients from legacy PBX systems to cloud-based VoIP platforms. Understanding of QoS, SIP ALG, VLAN tagging, firewall rules, carrier services, number porting, and cutover coordination. Experience with Yealink, Poly, and other cloud-compatible VoIP phones. Experience working in ConnectWise or another PSA/project management platform. Certifications related to VoIP, networking, or telecommunications, such as CompTIA Network+, BICSI, or vendor-specific certifications. Experience working in a Managed Services Provider or fast-paced project-driven environment. Job Benefits • Medical • Dental • Vision • Life Insurance • Disability • 401(k) with Company Match • Gym Membership Reimbursement
10/02/2026
Full time
Job Description Job Description Description The VoIP Technician is responsible for the installation, programming, deployment, cutover, and support of cloud-based phone system projects built on a NetSapiens platform. This role includes both on-site client work and remote system programming, with responsibility for phone staging, call-flow configuration, structured cabling support, go-live testing, client training, and project documentation. This position requires someone who can work in a project-driven environment, communicate professionally with clients, troubleshoot voice and basic network issues, and help ensure cloud phone deployments are completed efficiently, accurately, and with a strong client experience. This is an in-office role with client site visits as needed. Key Responsibilities Install, configure, program, and deploy cloud-based VoIP phone systems using a NetSapiens platform. Program users, extensions, devices, call queues, hunt groups, auto attendants, schedules, holiday routing, voicemail, voicemail-to-email, call forwarding, and other hosted voice features. Stage, provision, label, and test phones prior to deployment, including MAC assignment, user/extension mapping, device templates, and pre-deployment validation. Support project cutovers and go-live events, including inbound/outbound call testing, E911 validation, fax/ATA testing, paging testing, and user acceptance testing. Deploy and configure cloud-compatible phone models such as Yealink, Poly, and similar devices. Set up and troubleshoot paging systems, fax machines, e-fax solutions, analog devices, and ATA adapters. Perform structured cabling tasks as needed, including running cable, terminating on 66-blocks and 110-blocks, toning/testing cables, labeling, and verifying connectivity. Assist with basic network troubleshooting related to VoIP services, including VLANs, DHCP, QoS, SIP ALG, switches, routers, and firewalls. Work on-site at client locations to complete system installations, phone swaps, network integrations, and go-live support. Collaborate with project managers, engineers, carriers, vendors, and clients to ensure smooth project execution. Utilize ConnectWise or a similar PSA/project management system to document project progress, configuration details, client-specific call flows, testing results, issues, follow-up items, and time entries. Provide end-user training on phone system features, voicemail, call handling, and common user functions. Assist with project closeout by confirming completed scope, updating documentation, and identifying any remaining client needs or follow-up items. Help improve deployment standards, checklists, and installation processes to increase efficiency and client satisfaction. Participate in occasional after-hours or weekend cutovers when required by client project schedules. Skills, Knowledge & Expertise 2+ years of experience in telecommunications, VoIP, cloud phone systems, structured cabling, low-voltage, or related networking/telecom work. Hands-on experience installing, configuring, or supporting business phone systems, cloud voice platforms, or VoIP endpoints. Basic understanding of VoIP call flows, users, extensions, devices, voicemail, call forwarding, auto attendants, hunt groups, and call queues. Experience with structured cabling, cable testing, phone deployment, device labeling, and basic low-voltage installation work. Familiarity with paging systems, fax lines, analog devices, and ATA adapters. Basic understanding of networking concepts related to VoIP, including IP addressing, DHCP, VLANs, switches, routers, and firewall-related troubleshooting. Ability to follow project scopes, complete deployment checklists, document work accurately, and enter time daily. Excellent written and verbal communication skills. Professional appearance and strong client-facing communication skills. Ability to work independently in the field while also collaborating with project managers, engineers, and other team members. Strong troubleshooting skills, attention to detail, and ownership of assigned tasks. Preferred / Nice to Have Experience: 5+ years of experience in telecommunications, VoIP installation, cloud phone implementation, or business phone system support. Experience with NetSapiens or another cloud-based voice platform. Experience programming users, devices, call queues, auto attendants, schedules, voicemail, call routing, and other hosted voice features. Experience migrating clients from legacy PBX systems to cloud-based VoIP platforms. Understanding of QoS, SIP ALG, VLAN tagging, firewall rules, carrier services, number porting, and cutover coordination. Experience with Yealink, Poly, and other cloud-compatible VoIP phones. Experience working in ConnectWise or another PSA/project management platform. Certifications related to VoIP, networking, or telecommunications, such as CompTIA Network+, BICSI, or vendor-specific certifications. Experience working in a Managed Services Provider or fast-paced project-driven environment. Job Benefits • Medical • Dental • Vision • Life Insurance • Disability • 401(k) with Company Match • Gym Membership Reimbursement
Job Description Job Description Dark Wolf Solutions is seeking Security Control Assessor/Representatives (SCA/Rs) to lead security control assessments across high-priority projects. Working at the intersection of cybersecurity engineering, cloud architecture, and DevSecOps prototyping, you will evaluate security controls for cutting-edge AI/LLM technologies across multiple classification levels. This position is ideal for a pragmatic cloud assessor or SCAR who excels in fast-paced DevSecOps environments, understands AWS cloud security, and is eager to shape the cybersecurity posture of next-generation DoD AI capabilities.This position will be based out of Arlington, VA. Additional responsibilities include: Key Responsibilities Execute formal SCA/R duties. Lead security assessment efforts, establishing reusable security playbooks and assessment frameworks for rapid AI deployment into enterprise workflows. Evaluate technical control effectiveness across AWS cloud infrastructure, DevSecOps pipelines, microservices, containerized workloads, and GenAI/LLM application stacks. Partner directly with cybersecurity engineering and DevSecOps prototyping teams to integrate security controls early in the development lifecycle. Review, author, and maintain assessment packages-including System Security Plans (SSPs), Security Assessment Plans (SAPs), Security Assessment Reports (SARs), and POA&Ms-tailored to rapid prototyping and AI systems. Assess technical security risks specific to AI/LLM implementations, such as API exposure, vector database access controls, model integration surface area, and software supply chain dependencies. Support continuous monitoring (ConMon), technical risk evaluations, and cloud architecture reviews across multi-tenant, multi-classification environments. Coordinate with Authorizing Officials (AOs), program managers, and engineering leads to deliver decision-ready risk briefings and ATO recommendations. Provide technical input and oversight for cybersecurity engineering and penetration testing activities across prototype projects. Required Qualifications Active Top Secret security clearance Current DoD 8570/8140 IAM Level II or Level III certification (e.g., Security+, CySA+, CISM, CISSP, CCISO, CAP/CISC) 3-5+ years of experience conducting security control assessments, compliance testing, or A&A/RMF activities for DoD or federal information systems Solid operational understanding of core AWS cloud services (EC2, S3, IAM, VPCs, Security Groups, Security Hub) and how security controls function within cloud-native and CI/CD pipeline environments. Strong working knowledge of NIST SP 800-53 (Rev. 4/5), NIST SP 800-37 (RMF), DoD Cloud Computing SRG, and FedRAMP baselines. Demonstrated experience writing and evaluating core RMF artifacts (SSPs, SAPs, SARs, POA&Ms) Exceptional written and verbal communication skills, with the ability to articulate technical risk clearly to executive stakeholders, Authorizing Officials, and engineering teams. Hands-on experience navigating government GRC repositories, such as eMASS or XACTA. Desired Qualifications Hands-on experience mapping security controls to the NIST AI Risk Management Framework (AI RMF), the OWASP Top 10 for LLM Applications, or the DoD Responsible AI (RAI) Guidelines. Familiarity evaluating secure design patterns for autonomous AI Agents (e.g., tool-calling permissions, sandboxing agent execution environments, prompt boundaries, and ReAct/LangGraph architectures). Experience assessing cloud-managed AI ecosystems and foundation model platforms (e.g., AWS Bedrock, AWS SageMaker, Hugging Face Enterprise, or self-hosted open-source models). Understanding of data protection, access controls, and boundary security for RAG pipelines and vector databases (e.g., OpenSearch Vector Engine, Pinecone, Milvus, or PostgreSQL pgvector). Familiarity evaluating risks unique to LLMs-including prompt injection, data poisoning, model inversion, insecure output handling, and open-source supply chain vulnerabilities in AI libraries (PyTorch, LangChain, LlamaIndex). Exposure to LLM guardrail platforms, evaluation frameworks, or AI security tools (e.g., Promptfoo, Garak, Giskard, NeMo Guardrails) used to test model robustness and output safety. Experience with cATO methodologies, Infrastructure as Code (IaC) templates (Terraform, CloudFormation), and container security (AWS EKS/ECS, Docker). Active AWS Certifications (e.g., AWS Certified Security - Specialty or AWS Certified Solutions Architect). Background or familiarity with offensive security, penetration testing The salary range for this position is estimated to be between $135,000.00 - $150,000.00, commensurate on experience and technical skillset. We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories. In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire. We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.
09/30/2026
Full time
Job Description Job Description Dark Wolf Solutions is seeking Security Control Assessor/Representatives (SCA/Rs) to lead security control assessments across high-priority projects. Working at the intersection of cybersecurity engineering, cloud architecture, and DevSecOps prototyping, you will evaluate security controls for cutting-edge AI/LLM technologies across multiple classification levels. This position is ideal for a pragmatic cloud assessor or SCAR who excels in fast-paced DevSecOps environments, understands AWS cloud security, and is eager to shape the cybersecurity posture of next-generation DoD AI capabilities.This position will be based out of Arlington, VA. Additional responsibilities include: Key Responsibilities Execute formal SCA/R duties. Lead security assessment efforts, establishing reusable security playbooks and assessment frameworks for rapid AI deployment into enterprise workflows. Evaluate technical control effectiveness across AWS cloud infrastructure, DevSecOps pipelines, microservices, containerized workloads, and GenAI/LLM application stacks. Partner directly with cybersecurity engineering and DevSecOps prototyping teams to integrate security controls early in the development lifecycle. Review, author, and maintain assessment packages-including System Security Plans (SSPs), Security Assessment Plans (SAPs), Security Assessment Reports (SARs), and POA&Ms-tailored to rapid prototyping and AI systems. Assess technical security risks specific to AI/LLM implementations, such as API exposure, vector database access controls, model integration surface area, and software supply chain dependencies. Support continuous monitoring (ConMon), technical risk evaluations, and cloud architecture reviews across multi-tenant, multi-classification environments. Coordinate with Authorizing Officials (AOs), program managers, and engineering leads to deliver decision-ready risk briefings and ATO recommendations. Provide technical input and oversight for cybersecurity engineering and penetration testing activities across prototype projects. Required Qualifications Active Top Secret security clearance Current DoD 8570/8140 IAM Level II or Level III certification (e.g., Security+, CySA+, CISM, CISSP, CCISO, CAP/CISC) 3-5+ years of experience conducting security control assessments, compliance testing, or A&A/RMF activities for DoD or federal information systems Solid operational understanding of core AWS cloud services (EC2, S3, IAM, VPCs, Security Groups, Security Hub) and how security controls function within cloud-native and CI/CD pipeline environments. Strong working knowledge of NIST SP 800-53 (Rev. 4/5), NIST SP 800-37 (RMF), DoD Cloud Computing SRG, and FedRAMP baselines. Demonstrated experience writing and evaluating core RMF artifacts (SSPs, SAPs, SARs, POA&Ms) Exceptional written and verbal communication skills, with the ability to articulate technical risk clearly to executive stakeholders, Authorizing Officials, and engineering teams. Hands-on experience navigating government GRC repositories, such as eMASS or XACTA. Desired Qualifications Hands-on experience mapping security controls to the NIST AI Risk Management Framework (AI RMF), the OWASP Top 10 for LLM Applications, or the DoD Responsible AI (RAI) Guidelines. Familiarity evaluating secure design patterns for autonomous AI Agents (e.g., tool-calling permissions, sandboxing agent execution environments, prompt boundaries, and ReAct/LangGraph architectures). Experience assessing cloud-managed AI ecosystems and foundation model platforms (e.g., AWS Bedrock, AWS SageMaker, Hugging Face Enterprise, or self-hosted open-source models). Understanding of data protection, access controls, and boundary security for RAG pipelines and vector databases (e.g., OpenSearch Vector Engine, Pinecone, Milvus, or PostgreSQL pgvector). Familiarity evaluating risks unique to LLMs-including prompt injection, data poisoning, model inversion, insecure output handling, and open-source supply chain vulnerabilities in AI libraries (PyTorch, LangChain, LlamaIndex). Exposure to LLM guardrail platforms, evaluation frameworks, or AI security tools (e.g., Promptfoo, Garak, Giskard, NeMo Guardrails) used to test model robustness and output safety. Experience with cATO methodologies, Infrastructure as Code (IaC) templates (Terraform, CloudFormation), and container security (AWS EKS/ECS, Docker). Active AWS Certifications (e.g., AWS Certified Security - Specialty or AWS Certified Solutions Architect). Background or familiarity with offensive security, penetration testing The salary range for this position is estimated to be between $135,000.00 - $150,000.00, commensurate on experience and technical skillset. We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories. In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire. We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.
Job Description Job Description Implementing the Microsoft Defender solution and supporting the transition to emerging Microsoft technologies. Experience with the Microsoft Defender Suite including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Defender Cloud Apps (MDCA), and Mobile Threat Defender (MTD) is needed, and to assist with deployment of complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center. In addition to implementing the Microsoft Defender solution including MDE, MDO, MDCA, and MTD, this position will be responsible for developing SOPs/TTPS for maintaining agent handlers, repositories, Microsoft Intune, Microsoft 365 Defender, and Microsoft Defender for Cloud Apps and support the transition from DoD Enterprise Capabilities to emerging Microsoft technologies. This position will deploy complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for future implementation. This position requires the ability to work core hours between 6:00 am to 6:00 pm during the week and participate in on-call rotation for after-hours support. Requirements Experience with Microsoft Intune and Microsoft Defender Experience with server management, including virtualization, and Windows server administration Experience with scripting languages, including PowerShell and KQL Experience with Azure in hybrid environments, Active Directory on prem and cloud, and Group Policies Experience with end user technology deployments and upgrades Experience with supporting Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Microsoft Defender for Cloud and Sentinel, Microsoft Defender for Endpoint Mobile Threat Defense (MTD), Microsoft Endpoint Manager Admin Center, Microsoft Security Administration, Microsoft Office 365, and Microsoft Configuration management service center Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED and 7+ years of experience with supporting IT projects and activities, Associate's degree and 5+ years of experience with supporting IT projects and activities, or Bachelor's degree and 3+ years of experience with supporting IT projects and activities DoD 8570 IAT Level II Certification, including CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP Certification Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification within 60 days of start date Optional Qualifications: Experience in managing and administrating systems associated with software deployments, patches, and scripts to a large enterprise environment Experience in collaborating with peers and managers to identify, manage, and generate appropriate reporting and metrics standards based on deployments and management needs Experience with managing complex IT projects involving multiple teams or organizations Experience with tracking and resolving incidents via ticket queue Experience with providing hands on PC and mobile support to end users Ability to be an active member and solve problems by recommending outside-the-box, cost effective solutions Ability to pay strict attention to detail Possession of excellent written and verbal communication and interpersonal skills Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
09/29/2026
Full time
Job Description Job Description Implementing the Microsoft Defender solution and supporting the transition to emerging Microsoft technologies. Experience with the Microsoft Defender Suite including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Defender Cloud Apps (MDCA), and Mobile Threat Defender (MTD) is needed, and to assist with deployment of complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center. In addition to implementing the Microsoft Defender solution including MDE, MDO, MDCA, and MTD, this position will be responsible for developing SOPs/TTPS for maintaining agent handlers, repositories, Microsoft Intune, Microsoft 365 Defender, and Microsoft Defender for Cloud Apps and support the transition from DoD Enterprise Capabilities to emerging Microsoft technologies. This position will deploy complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for future implementation. This position requires the ability to work core hours between 6:00 am to 6:00 pm during the week and participate in on-call rotation for after-hours support. Requirements Experience with Microsoft Intune and Microsoft Defender Experience with server management, including virtualization, and Windows server administration Experience with scripting languages, including PowerShell and KQL Experience with Azure in hybrid environments, Active Directory on prem and cloud, and Group Policies Experience with end user technology deployments and upgrades Experience with supporting Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Microsoft Defender for Cloud and Sentinel, Microsoft Defender for Endpoint Mobile Threat Defense (MTD), Microsoft Endpoint Manager Admin Center, Microsoft Security Administration, Microsoft Office 365, and Microsoft Configuration management service center Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED and 7+ years of experience with supporting IT projects and activities, Associate's degree and 5+ years of experience with supporting IT projects and activities, or Bachelor's degree and 3+ years of experience with supporting IT projects and activities DoD 8570 IAT Level II Certification, including CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP Certification Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification within 60 days of start date Optional Qualifications: Experience in managing and administrating systems associated with software deployments, patches, and scripts to a large enterprise environment Experience in collaborating with peers and managers to identify, manage, and generate appropriate reporting and metrics standards based on deployments and management needs Experience with managing complex IT projects involving multiple teams or organizations Experience with tracking and resolving incidents via ticket queue Experience with providing hands on PC and mobile support to end users Ability to be an active member and solve problems by recommending outside-the-box, cost effective solutions Ability to pay strict attention to detail Possession of excellent written and verbal communication and interpersonal skills Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
Job Description Job Description Dark Wolf Solutions is seeking Security Control Assessor/Representatives (SCA/Rs) to lead security control assessments across high-priority projects. Working at the intersection of cybersecurity engineering, cloud architecture, and DevSecOps prototyping, you will evaluate security controls for cutting-edge AI/LLM technologies across multiple classification levels. This position is ideal for a pragmatic cloud assessor or SCAR who excels in fast-paced DevSecOps environments, understands AWS cloud security, and is eager to shape the cybersecurity posture of next-generation DoD AI capabilities.This position will be based out of Arlington, VA with hybrid/remote opportunities. Additional responsibilities include: Key Responsibilities Execute formal SCA/R duties. Lead security assessment efforts, establishing reusable security playbooks and assessment frameworks for rapid AI deployment into enterprise workflows. Evaluate technical control effectiveness across AWS cloud infrastructure, DevSecOps pipelines, microservices, containerized workloads, and GenAI/LLM application stacks. Bridge the gap between OffSec and development by applying software design best practices. Lead technical exchange meetings (TEMs), participate in Discovery & Framing workshops, and maintain effective communication with cross-functional teams and stakeholders. Act as the primary subject matter expert and lead developer for custom offensive tooling, integrating disparate capabilities into a cohesive, mission-ready platform. Review, author, and maintain assessment packages-including System Security Plans (SSPs), Security Assessment Plans (SAPs), Security Assessment Reports (SARs), and POA&Ms-tailored to rapid prototyping and AI systems. Assess technical security risks specific to AI/LLM implementations, such as API exposure, vector database access controls, model integration surface area, and software supply chain dependencies. Support continuous monitoring (ConMon), technical risk evaluations, and cloud architecture reviews across multi-tenant, multi-classification environments. Coordinate with Authorizing Officials (AOs), program managers, and engineering leads to deliver decision-ready risk briefings and ATO recommendations. Provide technical input and oversight for cybersecurity engineering and penetration testing activities across prototype projects. Required Qualifications Active Top Secret security clearance Current DoD 8570/8140 IAM Level II or Level III certification (e.g., Security+, CySA+, CISM, CISSP, CCISO, CAP/CISC) 5-7+ years of experience conducting security control assessments, compliance testing, or A&A/RMF activities for DoD or federal information systems Solid operational understanding of core AWS cloud services (EC2, S3, IAM, VPCs, Security Groups, Security Hub) and how security controls function within cloud-native and CI/CD pipeline environments. Experience with GitLab CI/CD (pipeline design, runners, artifact management) and AWS Cloud services (EC2, VPC, IAM, S3). Strong working knowledge of NIST SP 800-53 (Rev. 4/5), NIST SP 800-37 (RMF), DoD Cloud Computing SRG, and FedRAMP baselines. Demonstrated experience writing and evaluating core RMF artifacts (SSPs, SAPs, SARs, POA&Ms) Exceptional written and verbal communication skills, with the ability to articulate technical risk clearly to executive stakeholders, Authorizing Officials, and engineering teams. Hands-on experience navigating government GRC repositories, such as eMASS or XACTA. Desired Qualifications Hands-on experience mapping security controls to the NIST AI Risk Management Framework (AI RMF), the OWASP Top 10 for LLM Applications, or the DoD Responsible AI (RAI) Guidelines. Familiarity evaluating secure design patterns for autonomous AI Agents (e.g., tool-calling permissions, sandboxing agent execution environments, prompt boundaries, and ReAct/LangGraph architectures). Experience assessing cloud-managed AI ecosystems and foundation model platforms (e.g., AWS Bedrock, AWS SageMaker, Hugging Face Enterprise, or self-hosted open-source models). Understanding of data protection, access controls, and boundary security for RAG pipelines and vector databases (e.g., OpenSearch Vector Engine, Pinecone, Milvus, or PostgreSQL pgvector). Familiarity evaluating risks unique to LLMs-including prompt injection, data poisoning, model inversion, insecure output handling, and open-source supply chain vulnerabilities in AI libraries (PyTorch, LangChain, LlamaIndex). Exposure to LLM guardrail platforms, evaluation frameworks, or AI security tools (e.g., Promptfoo, Garak, Giskard, NeMo Guardrails) used to test model robustness and output safety. Experience with cATO methodologies, Infrastructure as Code (IaC) templates (Terraform, CloudFormation), and container security (AWS EKS/ECS, Docker). Active AWS Certifications (e.g., AWS Certified Security - Specialty or AWS Certified Solutions Architect). Background or familiarity with offensive security, penetration testing The salary range for this position is estimated to be between $135,000.00 - $160,000.00, commensurate on experience and technical skillset. We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories. In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire. We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.
09/26/2026
Full time
Job Description Job Description Dark Wolf Solutions is seeking Security Control Assessor/Representatives (SCA/Rs) to lead security control assessments across high-priority projects. Working at the intersection of cybersecurity engineering, cloud architecture, and DevSecOps prototyping, you will evaluate security controls for cutting-edge AI/LLM technologies across multiple classification levels. This position is ideal for a pragmatic cloud assessor or SCAR who excels in fast-paced DevSecOps environments, understands AWS cloud security, and is eager to shape the cybersecurity posture of next-generation DoD AI capabilities.This position will be based out of Arlington, VA with hybrid/remote opportunities. Additional responsibilities include: Key Responsibilities Execute formal SCA/R duties. Lead security assessment efforts, establishing reusable security playbooks and assessment frameworks for rapid AI deployment into enterprise workflows. Evaluate technical control effectiveness across AWS cloud infrastructure, DevSecOps pipelines, microservices, containerized workloads, and GenAI/LLM application stacks. Bridge the gap between OffSec and development by applying software design best practices. Lead technical exchange meetings (TEMs), participate in Discovery & Framing workshops, and maintain effective communication with cross-functional teams and stakeholders. Act as the primary subject matter expert and lead developer for custom offensive tooling, integrating disparate capabilities into a cohesive, mission-ready platform. Review, author, and maintain assessment packages-including System Security Plans (SSPs), Security Assessment Plans (SAPs), Security Assessment Reports (SARs), and POA&Ms-tailored to rapid prototyping and AI systems. Assess technical security risks specific to AI/LLM implementations, such as API exposure, vector database access controls, model integration surface area, and software supply chain dependencies. Support continuous monitoring (ConMon), technical risk evaluations, and cloud architecture reviews across multi-tenant, multi-classification environments. Coordinate with Authorizing Officials (AOs), program managers, and engineering leads to deliver decision-ready risk briefings and ATO recommendations. Provide technical input and oversight for cybersecurity engineering and penetration testing activities across prototype projects. Required Qualifications Active Top Secret security clearance Current DoD 8570/8140 IAM Level II or Level III certification (e.g., Security+, CySA+, CISM, CISSP, CCISO, CAP/CISC) 5-7+ years of experience conducting security control assessments, compliance testing, or A&A/RMF activities for DoD or federal information systems Solid operational understanding of core AWS cloud services (EC2, S3, IAM, VPCs, Security Groups, Security Hub) and how security controls function within cloud-native and CI/CD pipeline environments. Experience with GitLab CI/CD (pipeline design, runners, artifact management) and AWS Cloud services (EC2, VPC, IAM, S3). Strong working knowledge of NIST SP 800-53 (Rev. 4/5), NIST SP 800-37 (RMF), DoD Cloud Computing SRG, and FedRAMP baselines. Demonstrated experience writing and evaluating core RMF artifacts (SSPs, SAPs, SARs, POA&Ms) Exceptional written and verbal communication skills, with the ability to articulate technical risk clearly to executive stakeholders, Authorizing Officials, and engineering teams. Hands-on experience navigating government GRC repositories, such as eMASS or XACTA. Desired Qualifications Hands-on experience mapping security controls to the NIST AI Risk Management Framework (AI RMF), the OWASP Top 10 for LLM Applications, or the DoD Responsible AI (RAI) Guidelines. Familiarity evaluating secure design patterns for autonomous AI Agents (e.g., tool-calling permissions, sandboxing agent execution environments, prompt boundaries, and ReAct/LangGraph architectures). Experience assessing cloud-managed AI ecosystems and foundation model platforms (e.g., AWS Bedrock, AWS SageMaker, Hugging Face Enterprise, or self-hosted open-source models). Understanding of data protection, access controls, and boundary security for RAG pipelines and vector databases (e.g., OpenSearch Vector Engine, Pinecone, Milvus, or PostgreSQL pgvector). Familiarity evaluating risks unique to LLMs-including prompt injection, data poisoning, model inversion, insecure output handling, and open-source supply chain vulnerabilities in AI libraries (PyTorch, LangChain, LlamaIndex). Exposure to LLM guardrail platforms, evaluation frameworks, or AI security tools (e.g., Promptfoo, Garak, Giskard, NeMo Guardrails) used to test model robustness and output safety. Experience with cATO methodologies, Infrastructure as Code (IaC) templates (Terraform, CloudFormation), and container security (AWS EKS/ECS, Docker). Active AWS Certifications (e.g., AWS Certified Security - Specialty or AWS Certified Solutions Architect). Background or familiarity with offensive security, penetration testing The salary range for this position is estimated to be between $135,000.00 - $160,000.00, commensurate on experience and technical skillset. We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories. In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire. We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.
Job Description Job Description Category Details Position Project Manager, full-time, onsite Work Location HERCO LLC, Auburn Hills, Michigan, onsite in person Schedule Monday-Friday, 7:30 a.m.-4:30 p.m.; minimum 42.5 hours per week Travel Approximately 25-50%, including extended stays at customer facilities when required About HERCO HERCO LLC is a growing engineering and manufacturing solutions company serving the die casting, automation, industrial equipment, tooling, and process water treatment industries. We partner with automotive OEMs, Tier 1 suppliers, and manufacturing companies throughout North America. As we continue to expand, we are seeking an experienced, hands-on Project Manager / Technical Project Engineer to lead customer projects from concept through installation, commissioning, and final acceptance. Position Summary The Project Manager / Technical Project Engineer is responsible for planning, coordinating, and executing complex industrial equipment, automation, tooling, manufacturing, and engineering projects. This role serves as the primary point of contact between customers, internal departments, and suppliers while ensuring projects are delivered on time, within budget, and in accordance with customer requirements. This position requires a hands-on approach and a willingness to spend significant time at customer facilities during critical project phases. The Project Manager / Technical Project Engineer will travel to customer locations to supervise installations, coordinate contractors and customer personnel, support commissioning activities, resolve project issues, and ensure successful execution through final acceptance. Key Responsibilities Project Leadership & Execution Manage multiple projects simultaneously from quotation handoff through final customer acceptance. Develop comprehensive project plans, schedules, milestones, budgets, risk registers, and resource requirements. Lead project kickoff meetings with customers, internal stakeholders, engineering, operations, and suppliers. Monitor project progress and initiate corrective actions when risks, scope changes, or delays arise. Maintain accountability for project scope, schedule, budget, quality, safety, and customer satisfaction. Customer & Stakeholder Management Serve as the primary customer contact throughout the project lifecycle. Provide clear, timely project status updates, meeting minutes, action-item lists, and executive summaries. Facilitate technical discussions, customer design reviews, equipment inspections, and project meetings. Maintain professional relationships with customers, suppliers, installation partners, and strategic vendors. Address customer concerns promptly while keeping expectations aligned with contractual scope and project objectives. Engineering Coordination Work closely with mechanical, electrical, controls, manufacturing, service, and quality teams. Coordinate engineering deliverables and review technical drawings, specifications, layouts, and documentation. Track engineering changes and ensure design modifications are properly evaluated, documented, and approved. Support technical problem-solving, root cause analysis, and corrective-action activities during project execution. Manufacturing, Supply Chain & ERP Coordination Coordinate procurement activities, supplier schedules, production timelines, and internal manufacturing milestones. Monitor manufacturing progress and identify bottlenecks before they impact delivery schedules. Use ERP/MRP systems and project tools to track materials, purchase orders, inventory status, labor progress, and delivery commitments. Work with operations, quality, and production teams to ensure project objectives are achieved. Support sourcing, vendor follow-up, expediting, and supplier issue resolution as required. Change Order, Risk & Financial Management Evaluate customer requests, engineering changes, and field modifications for schedule, cost, quality, and resource impacts. Prepare, communicate, and manage change orders while obtaining required internal and customer approvals. Develop and maintain project budgets, cost tracking, forecasts, and margin visibility. Review supplier quotations, purchase orders, project expenditures, and budget variances. Maintain project risk registers and implement mitigation plans to minimize disruptions. Prepare project cost reports and performance updates for management review. Installation, Startup & On-Site Project Supervision Coordinate equipment installation, startup, commissioning, testing, validation, and customer acceptance activities. Travel to customer facilities throughout the United States, Canada, and Mexico to oversee project execution and ensure successful implementation. Provide direct on-site supervision of contractors, installation crews, suppliers, and customer personnel during critical project phases. Remain on-site for extended periods ranging from several days to several weeks when required for installation, commissioning, troubleshooting, launch support, or customer acceptance. Lead site meetings, project reviews, punch-list management, equipment inspections, and startup coordination. Ensure work performed at customer locations meets contractual requirements, customer specifications, safety standards, and quality expectations. Support training, final documentation, customer sign-off, and formal project closeout. Required Qualifications Bachelor's degree in Engineering, Manufacturing Engineering, Mechanical Engineering, Industrial Engineering, Project Management, or a related technical field. Minimum of 5 years of project management experience in a manufacturing, automation, industrial equipment, tooling, or engineering environment. Proven experience managing technical engineering projects, preferably with budgets exceeding $250,000. Strong understanding of manufacturing processes, engineering workflows, industrial project execution, and customer-site implementation. Experience managing customer-driven change orders, engineering revisions, project risks, budgets, schedules, and cross-functional resources. Ability to read and interpret engineering drawings, technical specifications, equipment layouts, and manufacturing documentation. Experience with ERP/MRP systems, project scheduling tools, and Microsoft Office applications. Excellent communication, leadership, customer-facing, organizational, and problem-solving skills. Ability and willingness to travel 25-50%, including extended stays at customer sites, based on project needs. Valid driver's license and ability to travel within the United States, Canada, and Mexico. Valid passport or ability to obtain one is preferred. Preferred Qualifications PMP certification or equivalent project management training. Experience within die casting, automotive, automation, tooling, industrial equipment, or capital equipment industries. Experience managing machine builds, automation systems, equipment installations, commissioning, and field startup activities. Familiarity with Lean Manufacturing, Six Sigma, and continuous improvement methodologies. Experience using ERP platforms such as SAP or comparable systems. Master's degree in Engineering Management, Business Administration, or related discipline. Knowledge of contract management, commercial project administration, and supplier performance management. Desired Skills & Competencies Technical Skills Leadership Skills Business Skills Project scheduling and planning Cross-functional team leadership Budget and cost management
09/25/2026
Full time
Job Description Job Description Category Details Position Project Manager, full-time, onsite Work Location HERCO LLC, Auburn Hills, Michigan, onsite in person Schedule Monday-Friday, 7:30 a.m.-4:30 p.m.; minimum 42.5 hours per week Travel Approximately 25-50%, including extended stays at customer facilities when required About HERCO HERCO LLC is a growing engineering and manufacturing solutions company serving the die casting, automation, industrial equipment, tooling, and process water treatment industries. We partner with automotive OEMs, Tier 1 suppliers, and manufacturing companies throughout North America. As we continue to expand, we are seeking an experienced, hands-on Project Manager / Technical Project Engineer to lead customer projects from concept through installation, commissioning, and final acceptance. Position Summary The Project Manager / Technical Project Engineer is responsible for planning, coordinating, and executing complex industrial equipment, automation, tooling, manufacturing, and engineering projects. This role serves as the primary point of contact between customers, internal departments, and suppliers while ensuring projects are delivered on time, within budget, and in accordance with customer requirements. This position requires a hands-on approach and a willingness to spend significant time at customer facilities during critical project phases. The Project Manager / Technical Project Engineer will travel to customer locations to supervise installations, coordinate contractors and customer personnel, support commissioning activities, resolve project issues, and ensure successful execution through final acceptance. Key Responsibilities Project Leadership & Execution Manage multiple projects simultaneously from quotation handoff through final customer acceptance. Develop comprehensive project plans, schedules, milestones, budgets, risk registers, and resource requirements. Lead project kickoff meetings with customers, internal stakeholders, engineering, operations, and suppliers. Monitor project progress and initiate corrective actions when risks, scope changes, or delays arise. Maintain accountability for project scope, schedule, budget, quality, safety, and customer satisfaction. Customer & Stakeholder Management Serve as the primary customer contact throughout the project lifecycle. Provide clear, timely project status updates, meeting minutes, action-item lists, and executive summaries. Facilitate technical discussions, customer design reviews, equipment inspections, and project meetings. Maintain professional relationships with customers, suppliers, installation partners, and strategic vendors. Address customer concerns promptly while keeping expectations aligned with contractual scope and project objectives. Engineering Coordination Work closely with mechanical, electrical, controls, manufacturing, service, and quality teams. Coordinate engineering deliverables and review technical drawings, specifications, layouts, and documentation. Track engineering changes and ensure design modifications are properly evaluated, documented, and approved. Support technical problem-solving, root cause analysis, and corrective-action activities during project execution. Manufacturing, Supply Chain & ERP Coordination Coordinate procurement activities, supplier schedules, production timelines, and internal manufacturing milestones. Monitor manufacturing progress and identify bottlenecks before they impact delivery schedules. Use ERP/MRP systems and project tools to track materials, purchase orders, inventory status, labor progress, and delivery commitments. Work with operations, quality, and production teams to ensure project objectives are achieved. Support sourcing, vendor follow-up, expediting, and supplier issue resolution as required. Change Order, Risk & Financial Management Evaluate customer requests, engineering changes, and field modifications for schedule, cost, quality, and resource impacts. Prepare, communicate, and manage change orders while obtaining required internal and customer approvals. Develop and maintain project budgets, cost tracking, forecasts, and margin visibility. Review supplier quotations, purchase orders, project expenditures, and budget variances. Maintain project risk registers and implement mitigation plans to minimize disruptions. Prepare project cost reports and performance updates for management review. Installation, Startup & On-Site Project Supervision Coordinate equipment installation, startup, commissioning, testing, validation, and customer acceptance activities. Travel to customer facilities throughout the United States, Canada, and Mexico to oversee project execution and ensure successful implementation. Provide direct on-site supervision of contractors, installation crews, suppliers, and customer personnel during critical project phases. Remain on-site for extended periods ranging from several days to several weeks when required for installation, commissioning, troubleshooting, launch support, or customer acceptance. Lead site meetings, project reviews, punch-list management, equipment inspections, and startup coordination. Ensure work performed at customer locations meets contractual requirements, customer specifications, safety standards, and quality expectations. Support training, final documentation, customer sign-off, and formal project closeout. Required Qualifications Bachelor's degree in Engineering, Manufacturing Engineering, Mechanical Engineering, Industrial Engineering, Project Management, or a related technical field. Minimum of 5 years of project management experience in a manufacturing, automation, industrial equipment, tooling, or engineering environment. Proven experience managing technical engineering projects, preferably with budgets exceeding $250,000. Strong understanding of manufacturing processes, engineering workflows, industrial project execution, and customer-site implementation. Experience managing customer-driven change orders, engineering revisions, project risks, budgets, schedules, and cross-functional resources. Ability to read and interpret engineering drawings, technical specifications, equipment layouts, and manufacturing documentation. Experience with ERP/MRP systems, project scheduling tools, and Microsoft Office applications. Excellent communication, leadership, customer-facing, organizational, and problem-solving skills. Ability and willingness to travel 25-50%, including extended stays at customer sites, based on project needs. Valid driver's license and ability to travel within the United States, Canada, and Mexico. Valid passport or ability to obtain one is preferred. Preferred Qualifications PMP certification or equivalent project management training. Experience within die casting, automotive, automation, tooling, industrial equipment, or capital equipment industries. Experience managing machine builds, automation systems, equipment installations, commissioning, and field startup activities. Familiarity with Lean Manufacturing, Six Sigma, and continuous improvement methodologies. Experience using ERP platforms such as SAP or comparable systems. Master's degree in Engineering Management, Business Administration, or related discipline. Knowledge of contract management, commercial project administration, and supplier performance management. Desired Skills & Competencies Technical Skills Leadership Skills Business Skills Project scheduling and planning Cross-functional team leadership Budget and cost management
