5 jobs found

Pay Range: $47.00hr - $52.00hr Job Overview: The Automation Analyst is responsible for supporting the end-to-end lifecycle of enterprise automation initiatives as a subject matter expert for the automation solution, from initial project intake and business process Client through requirements definition, development coordination, testing, implementation, and operational handoff. The Automation Analyst is responsible for understanding business processes and objectives, translating stakeholder needs into clear and actionable requirements, identifying process and data dependencies, and ensuring development teams have the information necessary to design and deliver effective automation solutions. The role also serves as the primary liaison between business stakeholders, automation development teams, technical teams, project leadership, and support organizations by becoming a subject matter expert of the automation's capabilities and value to the business. The Automation Analyst will manage multiple automation initiatives concurrently and is expected to proactively drive requirements, stakeholder decisions, documentation, testing readiness, and delivery dependencies rather than functioning solely as a documentation resource. The successful candidate will demonstrate strong business analysis, process improvement, stakeholder management, facilitation, data analysis, testing, and delivery coordination capabilities. Automation Intake & Opportunity Assessment: Coordinate intake of new automation opportunities with business and technology stakeholders. Facilitate Client sessions to understand the business problem, current process, expected outcomes, scope, stakeholders, and dependencies. Evaluate business processes to determine automation readiness and identify process gaps requiring clarification or redesign. Document current-state and future-state processes, including but not limited to workflow diagrams, data flow diagrams, and step-by-step procedure documentation. Identify process volumes, transaction characteristics, exception scenarios, manual effort, error rates, and other information required to support automation evaluation. Assist with quantifying expected automation benefits, including efficiency, capacity, quality, accuracy, risk reduction, and other measurable business outcomes. Identify systems, applications, data sources, interfaces, access requirements, and technology dependencies during intake. Identify assumptions, constraints, risks, and unresolved questions early in the lifecycle. Support estimation activities by ensuring technical teams receive complete business and process information. Requirements Gathering & Process Documentation: Lead requirements elicitation sessions with business stakeholders, subject matter experts, developers, architects, and other technical teams. Elicit, analyze, document, and validate business, user, functional, and non-functional requirements. Develop detailed Process Definition Documents (PDDs) and other required business/process documentation. Document current-state and future-state workflows, business rules, decision points, process exceptions, data inputs and outputs, system interactions, user roles, volumes and frequency, dependencies, error and exception handling, and acceptance criteria. Develop process maps, workflow diagrams, use cases, user stories, and supporting documentation as appropriate. Establish and enforce traceability between business requirements, solution functionality, testing, and acceptance criteria. Obtain and document stakeholder validation and approval of requirements before development proceeds. Maintain requirements and process documentation as scope or business processes change. Stakeholder Management & Facilitation: Serve as a primary point of coordination between business stakeholders and automation delivery teams. Establish productive working relationships with business, operational, technical, and project stakeholders. Facilitate requirements workshops, process walkthroughs, solution reviews, testing discussions, and stakeholder decision sessions. Proactively follow up on open requirements, decisions, dependencies, and action items via messaging and meetings. Communicate project status, requirements gaps, risks, dependencies, and decisions clearly to stakeholders. Manage stakeholder expectations regarding scope, requirements, timelines, and delivery dependencies. Identify conflicting stakeholder requirements and facilitate resolution. Escalate unresolved decisions or dependencies that could affect delivery commitments. Ensure appropriate stakeholders remain engaged throughout the automation lifecycle. Development Team Coordination: Serve as the functional bridge between business stakeholders and automation developers. Conduct requirements and process walkthroughs with development teams. Lead backlog refinement sessions with developers to ensure they have sufficient business context and detailed requirements before development begins. Respond to functional questions and coordinate business clarification during development. Work with developers and solution architects to identify requirement gaps, technical constraints, and solution dependencies. Coordinate stakeholder decisions when technical findings require changes to requirements or process design. Participate in sprint planning, solution design sessions, and other delivery activities as required. Identify and communicate scope changes that could affect estimates, timelines, resources, or solution design using a standardized change management template. QA Testing & Business Validation: Review QA test scenarios to ensure alignment to approved requirements and acceptance criteria, including but not limited to business rules, exceptions, negative scenarios, and critical edge cases. Review QA execution results, including defects for accuracy against the requirements. Support development and QA teams with functional validation during system and integration testing. Coordinate User Acceptance Testing (UAT) with business stakeholders. Ensure appropriate test data, environments, access, and stakeholder participation are available for testing. Track defects, questions from QA testers, and required requirements corrections through resolution. Coordinate business approval/sign-off prior to production implementation. Document and publish evidence of testing and business acceptance to technical and business stakeholders. Implementation & Operational Handoff: Support implementation planning and production-readiness activities. Ensure requirements, testing, stakeholder approvals, and documentation are complete before implementation. Develop or coordinate operational documentation required for production support. Facilitate knowledge-transfer sessions with operational/support teams. Ensure operations support teams understand automation purpose and business process, expected processing, business and system dependencies, common exceptions, escalation paths, business contacts, and known limitations. Support post-production validation and stabilization activities. Ensure open issues are documented and transitioned appropriately before project closure. Facilitate formal handoff from project delivery to the appropriate operational support organization. Data Analysis & Reporting: Analyze operational and process data to support automation opportunity assessment and requirements development. Define detailed data dictionary, data mapping, data relationship diagram or similar artifacts to support requirement elicitation and approval. Establish baseline measures before automation implementation where appropriate. Analyze process volumes, cycle times, exception rates, error rates, and other relevant metrics. Use data to identify process variations and automation opportunities. Discover and recommend measurable success criteria and KPIs for automation initiatives as appropriate. Compare post-implementation results against expected business outcomes when requested. Elicit reporting dashboard requirements that communicates KPIs to business and technology stakeholders. Required Qualifications: 5+ years of experience in business analysis, systems analysis, automation analysis, process analysis, technology delivery, or a related role. Demonstrated experience leading requirements gathering for complex technology or automation initiatives. Strong experience documenting business, functional, and non-functional requirements. Experience developing process maps, workflow documentation, business rules, user stories, use cases, and acceptance criteria. Experience coordinating requirements between business stakeholders and software development or automation engineering teams. Experience with software development lifecycle (SDLC) and Agile delivery methodologies. Experience developing and executing functional/UAT testing processes. Experience coordinating production implementation and operational handoff. Strong analytical and problem-solving capabilities. Demonstrated ability to manage multiple projects, stakeholders, priorities, and deadlines concurrently. Excellent communication and presentation skills. Ability to work independently and proactively drive activities to completion. Preferred Qualifications: Experience supporting enterprise automation, workflow automation, RPA, AI-enabled automation, or process transformation initiatives. Experience working within healthcare or another highly regulated environment. Experience supporting clinical, operational, financial, or enterprise healthcare processes. Experience with process improvement or Lean/Six Sigma methodologies. Experience using Agile delivery and work-management tools such as Azure DevOps, Jira, or equivalent. Experience with data analysis and reporting tools. SQL, Power BI and GCP BigQuery preferred. Understanding of enterprise systems, APIs, integrations, databases . click apply for full job details

Pay Range: $40.00hr - $45.00hr Job Overview: The QA team is seeking a detail-oriented Software Tester. In this role, the candidate will be responsible for designing, executing, and maintaining manual and automated test cases to ensure the quality and reliability of software products. The candidate will identify, document, and track defects, collaborate closely with developers and stakeholders to resolve issues, and contribute to improving testing processes and standards. Experience with manual and/or automated testing, strong analytical skills, and the ability to communicate findings clearly are essential for success in this position. Responsibilities: Design and execute test cases based on functional and technical requirements. Identify, document, and track software defects through resolution. Collaborate with developers, QA leads, and stakeholders to ensure quality standards are met. Maintain and update test documentation and coverage reports. Support regression testing efforts and contribute to automation initiatives. Qualifications: Experience in manual and/or automated software testing. Familiarity with test case management tools (e.g., Xray, Jira). Strong attention to detail and analytical problem-solving skills. Strong verbal and written communication skills. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job Description Job Description About us We're helping a diverse mix of customers-from mom-and-pop operations to companies with thousands of trucks -improve how they communicate with their drivers by tackling information overload, reducing phone calls, and eliminating obsolete technologies. We have offices located in downtown Greenville and downtown Clemson. We began life as a bootstrapped software startup, and have always been focused on building products our customers love. Today, we're part of the Knight-Swift family of companies, (Knight-Swift is a Fortune 500 company) which has allowed us to keep our focus on building world-class software products for the transportation industry. Eleos is hiring several new teammates to test our mobile and web software products at our Clemson office. The individual we want to hire will make few assumptions, take little for granted, and "measure twice and cut once". If testing and trying to break what our awesome developers create sounds interesting to you, then please keep reading. If you are bored reading this already, then you're probably not a good fit. You will join a fun crew in Clemson, who works hard and enjoys a fierce ping-pong game in the office. You will be expected to be tough on our products and critical of system issues, but incredibly pleasant with your teammates. Assuring the quality of our products is very important to us as a fast-growing company. If you don't already know how to test code or follow test plans, that's perfectly okay. For this position, we are excited to help you learn by providing you on-the-job training! You might be a good fit for this role and our company if you say, "that's me!" to each of the following: • I cannot ignore mistakes. I understand that not everyone defines "mistake" the same way but still, I cannot ignore a mistake. • There is right and there is wrong. • I think work can be "wrong" without thinking that the person who did that work is "wrong." • People ask me to proofread because they know I will catch everything that might even be considered to be an error. If you have actually done any of the following, even for a school project, please tell us: • Software or system testing • Software development of any kind • Writing documentation of any kind In Summary: This Software Tester is responsible for testing our mobile and web applications by executing test cases and clearly documenting the results of testing. This position works collaboratively with other testers and developers. Minimum Skills and Competencies: Strong work ethic with documented work history Must provide your own laptop and be proficient at using it Must possess effective verbal and written communication skills Must have strong attention for detail Must have strong analytical skills with the ability to interact with development team Ability to escalate issues appropriately Be able to work as a 1099 (contractor) Be able to work part-time with the potential for more hours and the opportunity to use our Clemson office Primary Duties and Responsibilities: Follow detailed steps towards the accurate and efficient execution of assigned test cases Provide input on improvement opportunities for test cases Ability to learn and understand and follow established QA procedures Quickly learn and understand how the programs, products, and systems we use interact Provide detailed written documentation when results of testing differ from expected outcome Be able to follow up with the development team on defect status Contribute to a positive work environment fostering the values of initiative and accountability Desired Skills: Be able to pick up new technology and concepts quickly Be passionate about quality and technology Have a knack at finding edge cases, bugs, flaws, gaps etc. in systems, programs, and processes Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization Effective organization and time management skills with the ability to work under pressure and adhere to deadlines

CF Industries is seeking a QC Technician to ensure the quality and reliability of our software products. In this role, you will execute test plans, perform manual and automated testing, and document defects with precision. You'll collaborate closely with developers, product managers, and UX teams to validate new features, support regression testing, and help maintain testing environments and data. The ideal candidate is detail-oriented, comfortable with testing tools and scripting, and passionate about improving software performance, usability, and stability in a fast-paced, collaborative environment. Responsibilities Execute manual and automated test cases for web and software applications Develop, maintain, and improve test plans and test scripts Log, track, and document defects and test results with clear documentation Collaborate with developers and product managers to reproduce and resolve issues Perform regression testing for releases and patches Validate functionality, usability, and performance across environments Assist in setting up and maintaining test environments and test data Contribute to continuous improvement of QA processes and standards Required Skills Software quality assurance Manual testing Automated testing Test case design Regression testing Defect tracking and reporting Test management tools Scripting for test automation API testing Performance and usability testing