System One
Plano, Texas
Job Description Job Description Description: Direct Hire Hybrid schedule in Plano, TX Comp range: $150-180K 15% travel (including int 'l ) MUST BE US CITIZEN or GREEN CARD HOLDER (No C2C) JOB DESCRIPTION Architect the Future of Enterprise Intelligence The Senior Data Architect provides technical leadership across the company's data landscape shaping enterprise data strategy and designing scalable, secure, and well governed data platforms that power analytics, AI/ML, and intelligent applications. This role spans traditional data management (DBMS, data modeling, warehousing, governance) and modern cloud native/AI data engineering on AWS, including bronze, silver, gold patterns, Generation (RAG) for LLMs, and data products that serve Cloud-native SaaS application teams at global scale. You will collaborate with business stakeholders, data scientists, engineers, and platform teams to translate use cases into target data architectures, ensuring performance, reliability, security, and cost efficiency at global scale. What You'll do Modern Data Platform on One or More Cloud Platforms Architect end-to-end pipelines across from raw to polished layers using Cloud native services such as S3, Glue (ETL & Data Catalog), Lake Formation, Redshift, Athena, EMR/Spark, Kinesis/MSK, Step Functions, Lambda, EventBridge. Define storage/format strategies (e.g., Parquet/Delta/Apache Iceberg) and partitioning, compaction, and indexing for performance and cost. Implement row/ column level security, encryption (KMS), secrets management, and fine-grained authorization via IAM/Lake Formation. AI/ML & Amazon Bedrock Data Foundations Design datasets and feature/knowledge layers to support SageMaker training/inference and Amazon Bedrock applications (e.g., Knowledge Bases, Guardrails, Agents, and Invoke Model/Converse orchestration). Lead RAG architectures (chunking, embeddings, retrieval) using vector databases such as Amazon OpenSearch Serverless (vector search) or Aurora PostgreSQL + pgvector; define evaluation and feedback loops to improve answer quality. Set prompt, context, and token budget standards; guide teams on safe data handling for LLMs (PII redaction, policy driven filters, secured context injection). Tradition Data Architecture & DBMS Excellence Provide deep expertise in relational and NoSQL systems: SQL Server, PostgreSQL, MongoDB, including schema design, indexing, query/perf tuning, replication, partitioning, and HA/DR. Design and govern EDW/ Lakehouse/ODS patterns; integrate with .NET/C# services and Angular frontends via well designed APIs and data contracts. Integration, Interoperability & Application Alignment Define API and data contract standards (REST/GraphQL, Protobuf/Avro/JSON), ensuring consistent versioning and backward compatibility for .NET/C# and Angular consumers. Orchestrate ingestion from SAP, Salesforce, IoT/telemetry, external data sources, and partner ecosystems; standardize CDC and streaming patterns (e.g., MSK/Kinesis, DMS, Glue). Partner with Solution/Platform Architects to ensure microservices and event driven designs are data efficient and observability ready. Data Governance, Quality & Observability Implement data governance (policies, stewardship, data classification), cataloging (Glue Data Catalog), lineage (Open Lineage compatible), and quality (rules, thresholds, SLAs/SLOs). Embed monitoring & cost governance (CloudWatch, CloudTrail, Cost Explorer, Lake Formation audit, data access logs) and drive continuous optimization (storage tiers, compaction, pruning). Security, Compliance & Risk Enforce privacy and compliance (e.g., GDPR) with data minimization, tokenization, masking, and access controls across environments. Define secure patterns for model inputs/outputs (LLM safety), prompt hygiene, and guardrails to prevent leakage or misuse. Delivery Leadership & Collaboration Produce architecture blueprints, target state designs, and build/run guardrails; guide PoCs and pilots to derisk solutions. Mentor data engineers, analysts, and junior architects; lead design reviews, threat modeling, and cost/performance reviews. Communicate clearly with technical and nontechnical stakeholders, champion a culture of engineering excellence and learning. What You'll Bring This position is not eligible for employer-sponsored work authorization or visa sponsorship (including initial, transfer, or extension), and candidates must be authorized to work in the United States at the time of application and remain authorized for the duration of employment without the need for sponsorship. Bachelor's or master's in computer science, Information Systems, Data Engineering, or related field (or equivalent experience). Relevant certifications a plus (e.g., AWS Data Analytics/Solutions Architect preferred). 10+ years designing and delivering enterprise data solutions, including hands-on work with both traditional DBMS and cloud native data platforms. 5+ years building on cloud platforms with production experience in several of: S3, Glue, Lake Formation, Redshift, Athena, EMR/Spark, Kinesis/MSK, Lambda, Step Functions, EventBridge, SageMaker. Demonstrated expertise implementing data propagation Lakehouse patterns and governance at scale. Proven track record supporting AI/ML workloads (feature stores, model data pipelines) and delivering RAG solutions with vector search on AWS. Strong SQL and Python; proficiency in data modeling - IFC (preferred), 3NF, dimensional/star, data vault, etc. DBMS: SQL Server, PostgreSQL (schema, indexing, query planning, replication/HA, partitioning, backup/restore). Data Engineering: Spark/EMR, Glue (ETL/ELT & Studio), Airflow/Step Functions orchestration, Parquet/Delta/Iceberg. Streaming/CDC: MSK/Kinesis, DMS (change data capture), event driven patterns. Security & Governance: IAM, KMS, Lake Formation, Secrets Manager, data masking/tokenization, RBAC/ABAC. AI/LLM enablement: Amazon Bedrock (Knowledge Bases, Guardrails, Agents), embeddings, chunking, retrieval, prompt design, token optimization, evaluation loops. Observability & FinOps: Cloud logs/metrics, lineage/quality SLAs, cost controls (storage/compute), workload rightsizing. DevOps/MLOps/IaC: Git, CI/CD for data pipelines; Terraform/CDK; environment promotion; artifact/versioning ; blue/green or canary for data jobs. Preferred Skills Experience with Redshift RA3/Spectrum, materialized views, workload management, and federated queries (Athena/Glue). Familiarity with Power BI / Microsoft Fabric and Amazon Quick Sight; semantic modeling and governance for BI. Exposure to privacy enhancing technologies (anonymization, differential privacy), policy as code, and guardrail frameworks. Experience working with geographically distributed teams and regulated data. Strategic thinking with the ability to balance short-term increments and long term architecture. Excellent written and verbal communication, facilitation of architecture decisions, and stakeholder alignment. Mentoring mindset and demonstrated influence without authority across cross functional teams. System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Tulsa
Job Description Job Description Description: Direct Hire Hybrid schedule in Plano, TX Comp range: $150-180K 15% travel (including int 'l ) MUST BE US CITIZEN or GREEN CARD HOLDER (No C2C) JOB DESCRIPTION Architect the Future of Enterprise Intelligence The Senior Data Architect provides technical leadership across the company's data landscape shaping enterprise data strategy and designing scalable, secure, and well governed data platforms that power analytics, AI/ML, and intelligent applications. This role spans traditional data management (DBMS, data modeling, warehousing, governance) and modern cloud native/AI data engineering on AWS, including bronze, silver, gold patterns, Generation (RAG) for LLMs, and data products that serve Cloud-native SaaS application teams at global scale. You will collaborate with business stakeholders, data scientists, engineers, and platform teams to translate use cases into target data architectures, ensuring performance, reliability, security, and cost efficiency at global scale. What You'll do Modern Data Platform on One or More Cloud Platforms Architect end-to-end pipelines across from raw to polished layers using Cloud native services such as S3, Glue (ETL & Data Catalog), Lake Formation, Redshift, Athena, EMR/Spark, Kinesis/MSK, Step Functions, Lambda, EventBridge. Define storage/format strategies (e.g., Parquet/Delta/Apache Iceberg) and partitioning, compaction, and indexing for performance and cost. Implement row/ column level security, encryption (KMS), secrets management, and fine-grained authorization via IAM/Lake Formation. AI/ML & Amazon Bedrock Data Foundations Design datasets and feature/knowledge layers to support SageMaker training/inference and Amazon Bedrock applications (e.g., Knowledge Bases, Guardrails, Agents, and Invoke Model/Converse orchestration). Lead RAG architectures (chunking, embeddings, retrieval) using vector databases such as Amazon OpenSearch Serverless (vector search) or Aurora PostgreSQL + pgvector; define evaluation and feedback loops to improve answer quality. Set prompt, context, and token budget standards; guide teams on safe data handling for LLMs (PII redaction, policy driven filters, secured context injection). Tradition Data Architecture & DBMS Excellence Provide deep expertise in relational and NoSQL systems: SQL Server, PostgreSQL, MongoDB, including schema design, indexing, query/perf tuning, replication, partitioning, and HA/DR. Design and govern EDW/ Lakehouse/ODS patterns; integrate with .NET/C# services and Angular frontends via well designed APIs and data contracts. Integration, Interoperability & Application Alignment Define API and data contract standards (REST/GraphQL, Protobuf/Avro/JSON), ensuring consistent versioning and backward compatibility for .NET/C# and Angular consumers. Orchestrate ingestion from SAP, Salesforce, IoT/telemetry, external data sources, and partner ecosystems; standardize CDC and streaming patterns (e.g., MSK/Kinesis, DMS, Glue). Partner with Solution/Platform Architects to ensure microservices and event driven designs are data efficient and observability ready. Data Governance, Quality & Observability Implement data governance (policies, stewardship, data classification), cataloging (Glue Data Catalog), lineage (Open Lineage compatible), and quality (rules, thresholds, SLAs/SLOs). Embed monitoring & cost governance (CloudWatch, CloudTrail, Cost Explorer, Lake Formation audit, data access logs) and drive continuous optimization (storage tiers, compaction, pruning). Security, Compliance & Risk Enforce privacy and compliance (e.g., GDPR) with data minimization, tokenization, masking, and access controls across environments. Define secure patterns for model inputs/outputs (LLM safety), prompt hygiene, and guardrails to prevent leakage or misuse. Delivery Leadership & Collaboration Produce architecture blueprints, target state designs, and build/run guardrails; guide PoCs and pilots to derisk solutions. Mentor data engineers, analysts, and junior architects; lead design reviews, threat modeling, and cost/performance reviews. Communicate clearly with technical and nontechnical stakeholders, champion a culture of engineering excellence and learning. What You'll Bring This position is not eligible for employer-sponsored work authorization or visa sponsorship (including initial, transfer, or extension), and candidates must be authorized to work in the United States at the time of application and remain authorized for the duration of employment without the need for sponsorship. Bachelor's or master's in computer science, Information Systems, Data Engineering, or related field (or equivalent experience). Relevant certifications a plus (e.g., AWS Data Analytics/Solutions Architect preferred). 10+ years designing and delivering enterprise data solutions, including hands-on work with both traditional DBMS and cloud native data platforms. 5+ years building on cloud platforms with production experience in several of: S3, Glue, Lake Formation, Redshift, Athena, EMR/Spark, Kinesis/MSK, Lambda, Step Functions, EventBridge, SageMaker. Demonstrated expertise implementing data propagation Lakehouse patterns and governance at scale. Proven track record supporting AI/ML workloads (feature stores, model data pipelines) and delivering RAG solutions with vector search on AWS. Strong SQL and Python; proficiency in data modeling - IFC (preferred), 3NF, dimensional/star, data vault, etc. DBMS: SQL Server, PostgreSQL (schema, indexing, query planning, replication/HA, partitioning, backup/restore). Data Engineering: Spark/EMR, Glue (ETL/ELT & Studio), Airflow/Step Functions orchestration, Parquet/Delta/Iceberg. Streaming/CDC: MSK/Kinesis, DMS (change data capture), event driven patterns. Security & Governance: IAM, KMS, Lake Formation, Secrets Manager, data masking/tokenization, RBAC/ABAC. AI/LLM enablement: Amazon Bedrock (Knowledge Bases, Guardrails, Agents), embeddings, chunking, retrieval, prompt design, token optimization, evaluation loops. Observability & FinOps: Cloud logs/metrics, lineage/quality SLAs, cost controls (storage/compute), workload rightsizing. DevOps/MLOps/IaC: Git, CI/CD for data pipelines; Terraform/CDK; environment promotion; artifact/versioning ; blue/green or canary for data jobs. Preferred Skills Experience with Redshift RA3/Spectrum, materialized views, workload management, and federated queries (Athena/Glue). Familiarity with Power BI / Microsoft Fabric and Amazon Quick Sight; semantic modeling and governance for BI. Exposure to privacy enhancing technologies (anonymization, differential privacy), policy as code, and guardrail frameworks. Experience working with geographically distributed teams and regulated data. Strategic thinking with the ability to balance short-term increments and long term architecture. Excellent written and verbal communication, facilitation of architecture decisions, and stakeholder alignment. Mentoring mindset and demonstrated influence without authority across cross functional teams. System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Tulsa
Blue Star Partners LLC
Columbus, Ohio
Job Description Job Description Job Title: Test Lead (2-3 Year Contract) Location: Columbus, OH Work Model: Remote with required travel to Columbus once every 3 weeks for 3 days onsite Rate: $100-$130/hour depending on experience Contract Term: Immediate start - December 31, 2028 Possibility of Extension: Yes, possibility of extension beyond 2028 Employment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking an experienced Test Lead to support a multi-year Customer Transformation Program focused on modernizing customer service, customer-facing digital capabilities, SAP Service Cloud, omnichannel routing, and related business and technology processes. This role will serve as the testing lead across the full program, supporting both the technology side and business side of testing. The Test Lead will be responsible for defining the overall testing approach, coordinating test planning and execution, managing testing risks and defects, supporting business readiness, and ensuring solutions are validated before major implementation milestones. The first major implementation is targeted for March 2027, with continued program testing and rollout activity expected through 2028. The ideal candidate has strong enterprise testing leadership experience, preferably within customer transformation, SAP Service Cloud / SAP C4C, customer-facing digital platforms, omnichannel routing, or utility environments. Key ResponsibilitiesProgram Test Leadership Serve as the Test Lead for the overall Customer Transformation Program. Lead testing efforts across both technical and business workstreams. Define, manage, and execute the overall test strategy, test plan, testing roadmap, and testing governance approach. Coordinate testing across multiple systems, vendors, business teams, IT teams, and implementation partners. Ensure testing activities align with program timelines, implementation milestones, release plans, and business readiness needs. Provide testing leadership for the first major go-live targeted for March 2027 and subsequent releases through 2028. Test Planning & Governance Develop and maintain program-level test plans, test schedules, test entry and exit criteria, defect management processes, and status reporting. Establish clear testing roles, responsibilities, timelines, dependencies, and escalation paths. Coordinate with project managers, business analysts, solution architects, vendors, and business stakeholders to confirm testing scope and priorities. Lead test readiness reviews, test execution checkpoints, defect triage meetings, and go-live readiness discussions. Ensure testing documentation is clear, complete, traceable, and aligned to approved requirements and solution designs. Monitor testing progress, risks, issues, dependencies, and resource needs across program workstreams. Business and Technical Testing Coordination Coordinate testing across business users, technology teams, system integrators, vendors, and program leadership. Support test planning and execution for technical testing, system integration testing, end-to-end testing, regression testing, user acceptance testing, and business process validation. Ensure test scenarios reflect real business processes, customer journeys, agent workflows, system integrations, and operational impacts. Partner with business stakeholders to define UAT scope, identify test participants, support test script development, and manage business testing execution. Validate that delivered functionality meets business requirements, customer needs, system requirements, and operational expectations. SAP Service Cloud, Digital Front End & Omnichannel Testing Support testing for SAP Service Cloud / SAP C4C capabilities, including customer service processes, case management, customer account views, and service workflows. Coordinate testing for customer-facing digital front-end capabilities, including online customer requests, digital service interactions, and related self-service functionality. Support testing for omnichannel routing capabilities, including call routing, chat routing, IVR entry points, customer requests, and related customer interaction flows. Ensure testing validates end-to-end customer journeys across SAP C4C, digital channels, IVR, routing modules, business processes, and supporting integrations. Partner with technical teams and business SMEs to identify testing gaps tied to customer experience, agent experience, process flow, data quality, and system integration. Defect Management & Issue Resolution Own and manage the defect lifecycle across testing phases. Lead defect triage meetings with IT, vendors, business stakeholders, and project teams. Ensure defects are clearly documented, prioritized, assigned, tracked, retested, and closed. Escalate high-priority defects, blockers, and testing risks that could impact go-live readiness or business operations. Track root causes, recurring issues, testing gaps, and quality trends. Provide leadership with clear visibility into defect status, severity, resolution progress, and go-live risk. Reporting, Communication & Stakeholder Engagement Provide regular testing status updates to program leadership, project teams, business stakeholders, and technology partners. Communicate testing progress, risks, blockers, defects, decisions, and readiness concerns clearly and proactively. Prepare test dashboards, executive summaries, readiness updates, action trackers, and issue logs. Facilitate testing meetings, working sessions, readiness reviews, and stakeholder discussions. Translate testing and technical issues into clear business impacts for non-technical stakeholders. Maintain alignment between business testing expectations and technical delivery timelines. Go-Live Readiness & Post-Deployment Support Support go-live readiness assessments from a testing and quality perspective. Validate that critical defects, open risks, test coverage, business signoffs, and readiness criteria are understood before release decisions. Support implementation readiness, release validation, production smoke testing, and post-deployment stabilization. Partner with program leadership to identify testing risks that could impact customer experience, business operations, or system adoption. Support lessons learned and continuous improvement across testing cycles and future releases. Day-to-Day Responsibilities Build and maintain the program test plan, testing schedule, testing trackers, and status reporting. Coordinate with business, IT, vendors, and program teams on test preparation and execution. Lead test readiness sessions, defect triage meetings, and testing status reviews. Track testing progress across technical testing, SIT, end-to-end testing, regression testing, and UAT. Support SAP C4C, digital front-end, omnichannel, IVR, call routing, chat routing, and customer request testing. Confirm test scenarios and scripts align to business requirements and customer journeys. Manage defect tracking, retesting, prioritization, and escalation. Prepare testing updates for program leadership and key stakeholders. Travel to Columbus once every 3 weeks for 3 days onsite to support program meetings, testing coordination, and stakeholder alignment. Required Qualifications 7+ years of experience in software testing, quality assurance, test management, business testing, or related program delivery roles. Experience leading testing for large enterprise transformation programs. Experience managing both technical testing and business-side testing activities. Strong experience developing test strategies, test plans, test schedules, test scenarios, test scripts, defect management processes, and testing status reports. Experience coordinating SIT, end-to-end testing, regression testing, UAT, go-live readiness, and post-deployment validation. Strong defect management experience, including triage, prioritization, escalation, retesting, and closure. Ability to work across business stakeholders, IT teams, vendors, system integrators, project managers, business analysts, and solution architects. Strong understanding of requirements traceability, test coverage, acceptance criteria, and release readiness. Excellent written and verbal communication skills. Strong facilitation, organization, and stakeholder management skills. Ability to operate in a complex, fast-paced, multi-year program environment. Ability to travel to Columbus, OH once every 3 weeks for 3 onsite days. Preferred Qualifications Experience with SAP Service Cloud / SAP C4C. Experience testing customer service, case management, customer 360, customer account, or service workflow capabilities. Experience with customer-facing digital front-end platforms, including online requests, self-service tools, customer portals, mobile capabilities, or related digital channels. Experience with omnichannel testing, including call routing, chat routing, IVR, IVA, ACD, contact center routing, or customer interaction workflows. Utilities or energy industry experience click apply for full job details
Job Description Job Description Job Title: Test Lead (2-3 Year Contract) Location: Columbus, OH Work Model: Remote with required travel to Columbus once every 3 weeks for 3 days onsite Rate: $100-$130/hour depending on experience Contract Term: Immediate start - December 31, 2028 Possibility of Extension: Yes, possibility of extension beyond 2028 Employment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking an experienced Test Lead to support a multi-year Customer Transformation Program focused on modernizing customer service, customer-facing digital capabilities, SAP Service Cloud, omnichannel routing, and related business and technology processes. This role will serve as the testing lead across the full program, supporting both the technology side and business side of testing. The Test Lead will be responsible for defining the overall testing approach, coordinating test planning and execution, managing testing risks and defects, supporting business readiness, and ensuring solutions are validated before major implementation milestones. The first major implementation is targeted for March 2027, with continued program testing and rollout activity expected through 2028. The ideal candidate has strong enterprise testing leadership experience, preferably within customer transformation, SAP Service Cloud / SAP C4C, customer-facing digital platforms, omnichannel routing, or utility environments. Key ResponsibilitiesProgram Test Leadership Serve as the Test Lead for the overall Customer Transformation Program. Lead testing efforts across both technical and business workstreams. Define, manage, and execute the overall test strategy, test plan, testing roadmap, and testing governance approach. Coordinate testing across multiple systems, vendors, business teams, IT teams, and implementation partners. Ensure testing activities align with program timelines, implementation milestones, release plans, and business readiness needs. Provide testing leadership for the first major go-live targeted for March 2027 and subsequent releases through 2028. Test Planning & Governance Develop and maintain program-level test plans, test schedules, test entry and exit criteria, defect management processes, and status reporting. Establish clear testing roles, responsibilities, timelines, dependencies, and escalation paths. Coordinate with project managers, business analysts, solution architects, vendors, and business stakeholders to confirm testing scope and priorities. Lead test readiness reviews, test execution checkpoints, defect triage meetings, and go-live readiness discussions. Ensure testing documentation is clear, complete, traceable, and aligned to approved requirements and solution designs. Monitor testing progress, risks, issues, dependencies, and resource needs across program workstreams. Business and Technical Testing Coordination Coordinate testing across business users, technology teams, system integrators, vendors, and program leadership. Support test planning and execution for technical testing, system integration testing, end-to-end testing, regression testing, user acceptance testing, and business process validation. Ensure test scenarios reflect real business processes, customer journeys, agent workflows, system integrations, and operational impacts. Partner with business stakeholders to define UAT scope, identify test participants, support test script development, and manage business testing execution. Validate that delivered functionality meets business requirements, customer needs, system requirements, and operational expectations. SAP Service Cloud, Digital Front End & Omnichannel Testing Support testing for SAP Service Cloud / SAP C4C capabilities, including customer service processes, case management, customer account views, and service workflows. Coordinate testing for customer-facing digital front-end capabilities, including online customer requests, digital service interactions, and related self-service functionality. Support testing for omnichannel routing capabilities, including call routing, chat routing, IVR entry points, customer requests, and related customer interaction flows. Ensure testing validates end-to-end customer journeys across SAP C4C, digital channels, IVR, routing modules, business processes, and supporting integrations. Partner with technical teams and business SMEs to identify testing gaps tied to customer experience, agent experience, process flow, data quality, and system integration. Defect Management & Issue Resolution Own and manage the defect lifecycle across testing phases. Lead defect triage meetings with IT, vendors, business stakeholders, and project teams. Ensure defects are clearly documented, prioritized, assigned, tracked, retested, and closed. Escalate high-priority defects, blockers, and testing risks that could impact go-live readiness or business operations. Track root causes, recurring issues, testing gaps, and quality trends. Provide leadership with clear visibility into defect status, severity, resolution progress, and go-live risk. Reporting, Communication & Stakeholder Engagement Provide regular testing status updates to program leadership, project teams, business stakeholders, and technology partners. Communicate testing progress, risks, blockers, defects, decisions, and readiness concerns clearly and proactively. Prepare test dashboards, executive summaries, readiness updates, action trackers, and issue logs. Facilitate testing meetings, working sessions, readiness reviews, and stakeholder discussions. Translate testing and technical issues into clear business impacts for non-technical stakeholders. Maintain alignment between business testing expectations and technical delivery timelines. Go-Live Readiness & Post-Deployment Support Support go-live readiness assessments from a testing and quality perspective. Validate that critical defects, open risks, test coverage, business signoffs, and readiness criteria are understood before release decisions. Support implementation readiness, release validation, production smoke testing, and post-deployment stabilization. Partner with program leadership to identify testing risks that could impact customer experience, business operations, or system adoption. Support lessons learned and continuous improvement across testing cycles and future releases. Day-to-Day Responsibilities Build and maintain the program test plan, testing schedule, testing trackers, and status reporting. Coordinate with business, IT, vendors, and program teams on test preparation and execution. Lead test readiness sessions, defect triage meetings, and testing status reviews. Track testing progress across technical testing, SIT, end-to-end testing, regression testing, and UAT. Support SAP C4C, digital front-end, omnichannel, IVR, call routing, chat routing, and customer request testing. Confirm test scenarios and scripts align to business requirements and customer journeys. Manage defect tracking, retesting, prioritization, and escalation. Prepare testing updates for program leadership and key stakeholders. Travel to Columbus once every 3 weeks for 3 days onsite to support program meetings, testing coordination, and stakeholder alignment. Required Qualifications 7+ years of experience in software testing, quality assurance, test management, business testing, or related program delivery roles. Experience leading testing for large enterprise transformation programs. Experience managing both technical testing and business-side testing activities. Strong experience developing test strategies, test plans, test schedules, test scenarios, test scripts, defect management processes, and testing status reports. Experience coordinating SIT, end-to-end testing, regression testing, UAT, go-live readiness, and post-deployment validation. Strong defect management experience, including triage, prioritization, escalation, retesting, and closure. Ability to work across business stakeholders, IT teams, vendors, system integrators, project managers, business analysts, and solution architects. Strong understanding of requirements traceability, test coverage, acceptance criteria, and release readiness. Excellent written and verbal communication skills. Strong facilitation, organization, and stakeholder management skills. Ability to operate in a complex, fast-paced, multi-year program environment. Ability to travel to Columbus, OH once every 3 weeks for 3 onsite days. Preferred Qualifications Experience with SAP Service Cloud / SAP C4C. Experience testing customer service, case management, customer 360, customer account, or service workflow capabilities. Experience with customer-facing digital front-end platforms, including online requests, self-service tools, customer portals, mobile capabilities, or related digital channels. Experience with omnichannel testing, including call routing, chat routing, IVR, IVA, ACD, contact center routing, or customer interaction workflows. Utilities or energy industry experience click apply for full job details